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Pulse Secure Issue Solving

This document provides solutions to resolve issues with the Pulse Secure client not displaying authentication windows or prompting for input. The solutions involve closing and exiting the Pulse Secure client, modifying registry keys to change the window position values, and then reopening Pulse Secure. Modifying specific registry keys under HKEY_CURRENT_USER\Software\Pulse Secure\Saml to update the samlbottom, samlleft, samlright, and samltop values can resolve issues with authentication windows not displaying properly.

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aafww 00
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166 views

Pulse Secure Issue Solving

This document provides solutions to resolve issues with the Pulse Secure client not displaying authentication windows or prompting for input. The solutions involve closing and exiting the Pulse Secure client, modifying registry keys to change the window position values, and then reopening Pulse Secure. Modifying specific registry keys under HKEY_CURRENT_USER\Software\Pulse Secure\Saml to update the samlbottom, samlleft, samlright, and samltop values can resolve issues with authentication windows not displaying properly.

Uploaded by

aafww 00
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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| Alert Me | Version History


Permissions
Title Pulse secure authentication dispaly or input errors
Cause ISSUE:

Issues 1 – There is no authentication window displayed (and/or) “Your Input is


Needed to Connect” Pop up coming up

Issue 2 – User is prompted for input in notifications, but no window is displayed or


notified no response timeout

Issue 3 – User clicks on Connect in Pulse UI but nothing happens – no prompt for
authentication or MFA

ERROR 1

ERROR 2
 

Solution 1.  Close Pulse Secure Client window and exit pulse client from the taskbar.
2.  Go to Search and type registry editor 

3.  Find registry key: -> Scroll left pane to top and expand to below location in
registry editor

Computer\HKEY_CURRENT_USER\Software\Pulse Secure\Saml

4.  Change highlighted keys below to below values: -> double click on each value
->select decimal as highlighted -> update value as mentioned

(change to decimal first)

samlbottom =646
samlleft = 50
samlright = 1246
samltop = 50

 
 

5.  Open Pulse Secure.

 
Document
Hyperlink
KBNum 25599
Metadata Pulse secure, authentication, dispaly, input, errors
ITSC_Taxono
my
SA No
Review Due 10/14/2021
By
Number of
Likes
Queue Name GLOBSEC
Last Reviewed 10/14/2020 
Date
Last Reviewed
By

Nishan
t Sharma

Content Type: Item


Version: 2.0

Created at 10/14/2020 8:14 AM  by

Ramya Ramesh
Last modified at 10/14/2020 8:15 AM  by

Ramya Ramesh

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