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Product Bulletin: Freelance: Windows 10 Version 1703 and 1709, Freelance Engineering Does Not Start

This product bulletin describes an issue where Freelance Engineering would not start if FDT Shared Components were installed on Windows 10 versions 1703 and 1709. The corrective action is to install roll-up RU02, which is available for download. Workarounds include delaying the Windows 10 update, reverting to version 1607, uninstalling FDT Shared Components, using Windows 7, or avoiding extended diagnostic mode in Freelance Operations.

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Fabio Passos Guimaraes
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190 views3 pages

Product Bulletin: Freelance: Windows 10 Version 1703 and 1709, Freelance Engineering Does Not Start

This product bulletin describes an issue where Freelance Engineering would not start if FDT Shared Components were installed on Windows 10 versions 1703 and 1709. The corrective action is to install roll-up RU02, which is available for download. Workarounds include delaying the Windows 10 update, reverting to version 1607, uninstalling FDT Shared Components, using Windows 7, or avoiding extended diagnostic mode in Freelance Operations.

Uploaded by

Fabio Passos Guimaraes
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Product Bulletin

Freelance: Windows 10 version 1703 and 1709, Freelance Engineering does not start
if FDT Shared Components are installed

Products Concerned
Freelance Engineering, Freelance Operations
Date PB ≤V9.1 V9.2 V9.2 V9.2 V2013 V2013 V2016 V2016 Version
SP1 SP2 SP1 SP1

2017-09-12 327 - - - - - - - x
Notes: PB Consecutive number of Product Bulletin
X Problem exists in this version
– Problem does not exist in this version
? No information available

Product Issue Number


FRE-CBF-PB-16S1-001

Description
With Freelance 2016 SP1 installed on Windows 10 version 1703 and 1709 operating
systems it was observed that Freelance Engineering does not start if FDT Shared
Components are installed.
Furthermore Freelance Operations shall not be used in Extended Diagnostic mode as
DTM display access times can be highly increased with influencing the normal navigation
in Freelance Operations.

Freelance 2016 SP1 installed on Windows 10 version 1607, version 1511 or any LTSB is
not affected.

Corrective Action or Resolution


For Freelance 2016 / Freelance 2016 SP1:
A roll-up RU02 for Freelance system version 2016 SP1 has been developed. It is
available for download from ABB Library and “my ABB/My Control System”.

Your version Upgrade to service pack Installation of roll-up


Freelance 2016 SP1 ---- Freelance 2016 SP1 RU02

Freelance 2016 Freelance 2016 SP1 Freelance 2016 SP1 RU02

ABB Automation GmbH

Doc. Id. 3BDD011838D0327 Rev. B Date. 2018-01-22 1 (3)


File: 3BDD011838D0327_B_en_Freelance_Engineering_does_not_start_if_FDT_SharedComponents_are_installed.docx; 1.2 Saved Date: 2018-01-22 11:00; Template: PRODUCT
BULLETIN.DOTX, 3BSE037122 Rev E; Safety Impact: 2-medium
Workaround:
One of the following workarounds could also prevent the issue:
 Delay the update of Windows 10 operating system and use Windows 10 version 1607
or 1511 operating system
 If Windows 10 was updated to version 1703 and 1709, revert back to Windows 10
version 1607
 Un-install FDT Shared Components
 Use Windows 7 SP1
 For Freelance Operations additionally: Remove option “Extended Diagnostic” mode
or avoid using DTMs in the “Extended Diagnostic” mode.

Remarks
PRC #25160

ABB Automation GmbH

Doc. Id. 3BDD011838D0327 Rev. B Date. 2018-01-22 2 (3)


REVISION
Rev.ind. Page (P) Description Date
Chapt. (C) Dept.
- All Initial version 12-09-2017
Gau / LTP
A p.1 Affected Windows 10 version updated (version 1709 added) 06-11-2017
Gau / LTP
B p.1 Resolution added 22-01-2018
Gau / LTP

ABB Automation GmbH

Doc. Id. 3BDD011838D0327 Rev. B Date. 2018-01-22 3 (3)

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