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Concept Paper - Socito27102020

This document discusses a research seminar topic on continual improvement as a culture in the Philippine business process outsourcing industry and its impact on employee job satisfaction. It provides background on the growth and importance of the BPO industry to the Philippine economy and employment. The concept of continual improvement and its Japanese origin of "kaizen" which emphasizes gradual process improvement involving all employees is introduced. The document notes that while many companies claim to adopt continual improvement, they often only invest in managers. It poses the question of whether establishing a culture of continual improvement across all roles in BPO companies could further boost growth and stability compared to the current top-down approach.

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Aces Salvador Socito
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88 views2 pages

Concept Paper - Socito27102020

This document discusses a research seminar topic on continual improvement as a culture in the Philippine business process outsourcing industry and its impact on employee job satisfaction. It provides background on the growth and importance of the BPO industry to the Philippine economy and employment. The concept of continual improvement and its Japanese origin of "kaizen" which emphasizes gradual process improvement involving all employees is introduced. The document notes that while many companies claim to adopt continual improvement, they often only invest in managers. It poses the question of whether establishing a culture of continual improvement across all roles in BPO companies could further boost growth and stability compared to the current top-down approach.

Uploaded by

Aces Salvador Socito
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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CLASS ACTIVITY 1: RESEARCH SEMINAR 1

TOPIC: Continual Improvement as a Culture in Philippine Business Process

Outsourcing Industry towards Employees’ Job Satisfaction

The Business Process Outsourcing Industry in the Philippines established well

since it first started in 1992 . The industry itself has been considered very essential to

the country’s economy as one of the biggest sources not only of employment for the

labor force, but as a budget resource especially during the scarcity caused by the

COVID-19 Pandemic. Its potential growth has been estimated into 20% annual increase

as per the The Information Technology and Business Process Association of the

Philippines (IBPAP) up to year 2022. In 2016, this Industry has given 1.16 million jobs to

Filipinos, which majority are considered less hirable due to the most company’s high

standard of education level, age, experience among other reasons. Evidently, Business

Process Outsourcing have been giving second chances to those who have been

expectedly unemployed. Hence, Philippine Business Process Outsourcing’s stability is

significant not only to the Country’s economy, as well as the employees and families

which depends their livelihood in this industry.

Continual Improvement, by definition, is an ongoing process to improve the

products, services or processes of an organization. By constantly looking for ways to

improve things, it results to streamlined processes and efficiency gains which eventually

leads to savings and stability. It is also called Kaizen, which originated in Japan shortly

after the end of the Second World War. It is a Japanese term meaning "change for the

better" or "continuous improvement." It is a Japanese business philosophy regarding the

processes that continuously improve operations and involve all employees. Kaizen sees


improvement in productivity as a gradual and methodical process. The concept of

kaizen encompasses a wide range of ideas. It involves making the work environment

more efficient and effective by creating a team atmosphere, improving everyday

procedures, ensuring employee engagement, and making a job more fulfilling, less

tiring, and safer. It gained massive popularity in manufacturing and became one of the

foundations of Toyota’s rise from a small car maker to the largest automobile

manufacturer on the planet. Out of Kaizen, a lot of Process Excellence processes where

born. These processes are being used by a lot of Companies now and these

Companies gained a lot from Kaizen.

Unfortunately, I observed that most companies who claims they adopted

Continual Improvement as part of their Values, invests effort only to their Managers and

Level Ups. Hence promoting top down-level decisions and changes. But is it worth

making a Culture out of Continual Improvement?

This is what my Thesis would be about – to study if a Culture embracing

Continual Improvement as a value would be worthy to be invested in by Industry such

as Philippine Business Process Outsourcing. Would it further boost the organization’s

growth and financial stability? Hence, I would like to study if my idea would be more

beneficial to BPO industry if all roles are involved in the Culture, or is the current

paradigm is better and more economical overall.

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