®
Owner’s Guide
Custom-Lift®
Elevator
CUSTOM-LIFT ® ELEVATOR OWNER’S GUIDE 1
CUSTOM-LIFT ® ELEVATOR OWNER’S GUIDE 2
Congratulations on your choice of a Waupaca Elevator
Custom-Lift®.
Your Custom-Lift® is manufactured in accordance with the
National Elevator Code A17.1 - 2004.
Properly used and maintained, your new elevator will give
you many years of excellent service. However, you must be
sure to follow all safety procedures.
This Owner’s Guide should be reviewed periodically and
saved for future reference.
We are a proud member of the Accessibility Equipment Manufacturers
Association. This symbol assures you of our commitment to high quality and
accessibility to everyone.
Table of Contents
Introduction ................................................................................. 4
Serial Number.............................................................................. 4
Maintenance and Service ........................................................ 4
Important Operating Notes .................................................... 5
Safety Features ............................................................................ 6
Basic Operating Instructions .................................................. 7
Descriptive Features .................................................................. 8
Troubleshooting ....................................................................... 10
Emergency Procedures .......................................................... 11
Limited Warranty ..................................................................... 14
CUSTOM-LIFT ® ELEVATOR OWNER’S GUIDE 3
Introduction
Your Dealer will instruct you on the proper and safe operation of your
Waupaca Custom-Lift® Elevator. IT IS IMPORTANT THAT YOU READ THIS
OWNER’S GUIDE CAREFULLY BEFORE USING YOUR NEW ELEVATOR.
Your elevator was designed for years of dependable service. However,
as with all electrical and mechanical equipment, proper operation and
periodic maintenance is absolutely required. Maintenance instructions are
available and are to be used by qualified personnel only. We recommend
you establish a maintenance agreement with your elevator contractor.
Elevator Serial Number
This serial number contains specific information about your elevator,
allowing technicians to properly identify replacement parts.
Maintenance and Service
Elevator Contractor Information
Company:
Address:
Contact Name:
Telephone No.
If you have questions concerning the operation or maintenance requirements
of your elevator, please contact the local elevator contractor listed above.
We suggest you develop an ongoing relationship with your contractor for
routine servicing and periodic maintenance. Do not try to service or repair
your Custom-Lift® elevator yourself.
CUSTOM-LIFT ® ELEVATOR OWNER’S GUIDE 4
Important Operating Notes
Designates a condition where failure to follow instructions or heed warning could result
in serious personal injury or death. When you see this symbol HEED ITITSS MESSAGE
MESSAGE
GE.
Anyone planning on using this elevator must be trained in its proper use and
have read this owner’s guide.
Always verify the elevator has properly leveled at the landing (to avoid tripping
or falling) before entering or exiting the car.
Do not lean against the elevator gate or the control panel.
Do not allow unsupervised children to use this elevator.
Do not attempt to bypass, or otherwise tamper with, any of the safety systems.
Do not exceed maximum capacity of the elevator. A capacity tag is posted in the car.
Never open a gate, or hoistway door, while the elevator is in motion (it will stop
the elevator).
The car gate must always be kept in the closed position except during entry and
exiting of the elevator car. Your elevator will not operate if the gate is not
securely closed.
Do not use your elevator to transport freight.
If you detect a problem with your elevator, do not use it. Call your elevator
contractor immediately.
Do not use this elevator in the event of fire or smoke in the residence.
We suggest you avoid, or limit, usage of your elevator during severe weather
conditions or when there is a strong possibility of power surges, or outages.
Do not use if there is a possibility of weather related damage to the elevator
equipment or hoistway (i.e.: flooding, shifted or tilting hoistway walls).
Do not use your elevator if the gate switches or hoistway door locks are not
operating properly. Call your dealer or serviceman at once.
Never extend any part of the body or objects through the gate(s) while
operating.
Safe operation requires a maintained hoistway temperature of between
60° - 110°F.
Do not expose electrical components to the elements or extreme temperature
fluctuations. Resulting condensation will damage equipment, causing it to
malfunction. If exposed, let sit for 12-24 hours prior to operation.
CUSTOM-LIFT ® ELEVATOR OWNER’S GUIDE 5
Safety Features
Your Waupaca Elevator is equipped with many safety features you should be aware of.
• Final Limit Switch. Stops the elevator if it travels beyond its preset limits.
• Slack Cable Safety. Stops the elevator if one or both of the cables slacken or break.
• Slack Cable Safety Switch. Prevents the elevator from traveling if the cables
slacken or break.
• Car Gate Safety Switch. The elevator will not operate if a gate is open.
• Hoistway Door Interlocks. The elevator will not operate if a hoistway door is
open.
DO NOT TAMPER WITH ANY SAFETY FEATURE!
Assumption of Risk
ALL PERSONS who use this Elevator bear the responsibility for proper use of this product.
Misuse, deliberate or otherwise, voids all warranties... written or expressed!
Waupaca Elevator Company, Inc. is NOT responsible for any injury or death resulting from
product modification, additions or other changes which take place after the product has
left the manufacturer’s plant.
CUSTOM-LIFT ® ELEVATOR OWNER’S GUIDE 6
Basic Operating Instructions
• Press the “Call” Button. This will call the elevator to your floor.
• Open the Entry Door. Open the door once the elevator has come to a
complete stop on your floor.
• Check for Leveling. Visually verify the elevator is leveled properly, to avoid
tripping or falling.
• Open the Gate. Slide the gate open (if not equiped with an automatic operator).
Always use the gate handle.
• Enter the Elevator.
• Close the Entry Door. The elevator will not operate unless the door is
completely closed.
• Close the Gate. The elevator will not operate unless the gate is completely
closed.
• Press the Desired Floor Button.
• Complete Stop. Wait for the elevator to come to a complete stop.
• Exit Elevator. Check for leveling before stepping out of the elevator.
• Close Gate and Entry Door. Firmly close both the gate and the entry door as
you exit the elevator. The elevator will not respond to another call if both the gate
and entry door, are not completely closed.
Note: The descriptions and specifications contained in this guide were in effect at the
time the guide was approved for printing. Waupaca Elevator Company reserves the
right to discontinue models without notice and without incurring obligation. The
equipment described within this guide may not be identified as either standard or
optional and the various illustrations may not all be applicable to your particular unit.
If you have questions, always check with your Elevator Contractor.
CUSTOM-LIFT ® ELEVATOR OWNER’S GUIDE 7
Descriptive Features
It is important that you familiarize yourself with the features of your new
Waupaca Custom-Lift ® Elevator before using.
Hall Station
Hall Station should be located near the hoistway door.
• Car “Call” Button. Press this button to call the car to your floor. The button will
light up while the elevator is in motion.
• “Car Here” Button. If present, this button will light up when the elevator has
reached your floor.
• Keylock. Some hall stations may be equipped with an optional, keylock. The key
must be turned on for the button to become active.
• Maintenance. Clean your hall station call plate with a clean cloth. Do not use
harsh chemicals or abrasive cleaners.
Car Operating Panel
Used to operate the elevator from within the car. Press and release a numbered button to
send it to that floor.
• Buttons. Buttons will luminate when depressed.
• Alarm. When pressed, the alarm button rings a bell alerting others within the
home to your need for assistance.
• Emergency Stop Button. Immediately stops the elevator.
• Light Switch. A light switch for your convenience comes standard on all car
operating panels.
• Keylocks.Optional Keylocks may be added for controlled access and safety.
• Maintenance. Clean your car operating panel faceplate with a clean cloth. Do not
use harsh chemicals or abrasive cleaners.
CUSTOM-LIFT ® ELEVATOR OWNER’S GUIDE 8
Telephone Jack
• Telephone Jack. All Waupaca elevators are equipped with a telephone jack. Some
elevators are equiped with an optional Flush Mount telephone box (shown here).
• Maintenance. Periodically check to make certain the telephone is in good
working order.
GAL Interlock Key Hoistway Door Interlock
Locks the hoistway door when the car is not at that landing. Located inside the hoistway
at the top corner on the latch side door jamb.
• Surface mounted mechanical interlock.
• Emergency Key. Can be used to open the door from outside the
hoistway in case of emergency or for servicing. This key is to be used only for
EMI Interlock Key
emergencies.
• GAL Interlock. Insert the emergency release key into the hole (near the top of
the door) and turn (toward the center of the door) to release the interlock while
opening the door.
• EMI Interlock. Insert the emergency release key into the hole (near the top of the
door) and pull center downward to release the interlock while opening the door.
Accordion Gate
The Accordion Gate secures the car opening during operation. This gate provides a
solid barrier between the car and the hoistway, preventing items from accidentally
protruding into the hoistway during operation. The Accordion gate is standard on all
cars.
• Added Security. The Car Gate must be closed before the elevator will move or respond to
the call button.
• Maintenance. Dust and/or clean the panel surfaces with a clean cloth. Do not use
harsh chemical or abrasive cleaners. Keep the gate track clear of dirt or debris.
Power Gate Operator - Optional
Automatically opens and closes the accordion car gate when the elevator is in use.
• Convenience. One less step to remember during the operation of your new
elevator.
• Hands Free. Very helpful for those with limited mobility and strength.
• Out of Sight. The power gate operator is mounted on the top of the elevator car.
CUSTOM-LIFT ® ELEVATOR OWNER’S GUIDE 9
Troubleshooting
Before Calling for Service...
Verify that all gates and doors are securely closed. The elevator will not operate if a
gate or door is even partially open.
Check the red Emergency button by pulling and then pushing the button back into
proper running position.
Do not attempt to repair the elevator yourself. Trained technicians can safely,
and quickly, determine the problem and the correct solution.
Pushing call buttons or floor buttons repeatedly will delay operation and potentially
shut down controls.
If your elevator still will not function
call your elevator contractor immediately.
CUSTOM-LIFT ® ELEVATOR OWNER’S GUIDE 10
EMERGENCY PROCEDURE
These EMERGENCY PROCEDURES should only be used during an
emergency. If you are experiencing repeated stalling call for service
immediately.
Remember, the first step in an emergency should always be to call for help
on the telephone.
Be sure the Emergency Stop Button is in the “OFF” position. Severe injury
could result if the elevator should start up in the middle of an emergency
extraction.
Emergency Extraction
If the cables are slack or mis-grooved, manual operation should not be attempted,
call for service immediately!
The service disconnect (located in the machine room) must be in the “OFF”
position before using the hand wheel; keep all loose/dangling items (neck ties,
long hair, jewelry, etc.) away from the powerhead, if the unit is accidently started
severe injury could result.
Typical If your Custom-Lift stalls between floors and there is help
210 Series available, have them follow the emergency extraction
procedure below:
- Verify that the service disconnect is in the “OFF”
position.
- Turn the hand wheel (or ratchet) to the desired
hoistway landing (downward is easier).
- Do not use.
HAND
CRANK
WHEEL - Call for immediate servicing of elevator before
continuing to use/operate the elevator.
Optional Feature
Battery Lowering - When equipped with this feature and an elevator loses main
power, the battery will continue powering the unit for one half hour. The battery
lowering feature will only allow the elevator to be lowered (not raised) to any floor
below its current position.
CUSTOM-LIFT ® ELEVATOR OWNER’S GUIDE 11
Emergency Opening of the Hoistway Door
from Outside the Elevator
To release the interlock and open the hoistway door, the procedure for releasing the
interlock will depend on which type of interlock is used with the elevator. Both
interlocks are designed to be opened from outside of the hoistway door. To open the
hoistway door Waupaca Elevator Company recommends the following procedure:
EMI Interlock
If your elevator is equipped with a Waupaca Electro-
Mechanical Interlock (EMI) use the key provided to
open the lock from the outside of the hoistway.
To open the door insert the key thru the hole in the
hoistway door until the handle contacts the door.
If there is no hole in the hoistway door proceed to
the instructions for unlocking the door from the
inside of the car. Gently pry the outboard end of
the key to lift the interlock pin. Slowly open
hoistway door with interlock pin raised.
• Call your dealer for service before using the
“T” Shaped elevator again.
Key Shown
GAL Interlock
If your elevator is equipped with a GAL “N” Type
Interlock, use the key provided to open the lock from
Turn Key
Clockwise the outside of the hoistway. Insert the emergency
release key into the hole (near the top of the door)
Hole In
Left Corner and turn (toward the center of the door) to release
of Door
the interlock while opening the door.
• Call your dealer for service before using the
elevator again.
Turn Key
Counter-
Clockwise
Hole In
Right Corner
of Door
CUSTOM-LIFT ® ELEVATOR OWNER’S GUIDE 12
Emergency Opening of the Hoistway Door
from Within the Elevator
If no one is available to open the hoistway door from outside of the car it can be opened
from the inside with some risk to the occupants. Remember to first...
Use the phone to call for help before attempting to open the hoistway door from
within the elevator.
Be sure the Emergency Stop Button is in the “STOP” position. Severe injury could
result if the elevator should start up in the middle of an emergency extraction.
EMI Interlock
Verify that the emergency stop button is in
Cab the “OFF” position.
Ceiling
To open the hoistway door from within the
car:
Hoistway - Open the car gate
Cab Door
Wall - Lift the release pin and open the
Keeper hoistway door while the pin is lifted.
EMI Interlock
Lift
Release
Pin
GAL Interlock
Verify that the emergency stop button is in
Cab the “OFF” position.
Ceiling
To open the hoistway door from within the
car:
Cab
Wall Hoistway - Open the car gate
Door
- CAREFULLY reach into the hoistway, press
Keeper down on the roller arm
GAL Interlock
- Open the hoistway door while holding
down on the roller arm
Press the
Roller Arm
Downward
CUSTOM-LIFT ® ELEVATOR OWNER’S GUIDE 13
LIMITED WARRANTY
®
This product Custom-Lift Elevator , the Serial Number of which is ,
is subject to a Limited Warranty (as defined below) by Waupaca Elevator Company, Inc. (WECO). It applies for the earlier of:
1. Two (2) years from the date of installation, up to a maximum of thirty (30) months from the date of shipment from the
factory provided the warranty card has been filled out and returned; or
2. Twenty-Four (24) months from the date of shipment from the factory if the warranty card has not been filled out and returned.
This Warranty is LIMITED. It covers any electrical or mechanical defects in material or workmanship, but does not cover any damage due
to the following:
(1) Accidents which are caused in whole or in part by someone other than WECO;
(2) Damage due to improper or neglected lubrication, or lack of other maintenance;
(3) Improper power supply;
(4) Improper installation;
(5) Improper use or abuse;
(6) Repairs or replacements done by someone other than an authorized representative of WECO;
(7) Alteration to the original design as manufactured by WECO.
This Limited Warranty does not cover costs of repairs made or attempted outside of the factory unless the repairs are authorized in
advance in writing by WECO.This Warranty is VOID if any alterations are made to the product outside of the factory except as provided
in this Warranty.
Any defective material or parts that are covered by this Warranty should be returned after first calling or writing WECO for a return
shipping authorization and number, and mailing Postage Prepaid, to the following address:
WAUPACA Elevator Company, Inc.
1726 Ballard Road • Appleton, WI 54911
(800) 238-8739
The following written information must also be included with the returned parts: The authorized return material number, the product’s
serial number, the owner’s name and address, and the dealer’s name and address. Providing that an inspection by WECO shows the
material or parts are defective as claimed, WECO will, at its option, either repair or replace (without charge) the material or parts. WECO
is not responsible for any service or labor charges incurred in the removal and /or replacement of any parts covered by the Warranty.
NEITHER THIS WARRANTY NOR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE, SHALL EXTEND THIS LIMITED WARRANTY. NO
RESPONSIBILITY IS ASSUMED FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS AND SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY
TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS, WHICH VARY, FROM STATE
TO STATE.
Waupaca Elevator Company, Inc. • 1726 Ballard Road • Appleton, WI 54911
CUSTOM-LIFT ® ELEVATOR OWNER’S GUIDE 14
Notes
CUSTOM-LIFT ® ELEVATOR OWNER’S GUIDE 15
®
PM0001-C 1726 North Ballard Road • Appleton, WI 54911
MARCH 2007 Phone 920-991-9082 • www.waupacaelevator.com
CUSTOM-LIFT ® ELEVATOR OWNER’S GUIDE 16
