An Introduction to Psychology MODULE - I

Foundations of
Psychology

1 Notes

AN INTRODUCTION TO PSYCHOLOGY

As human beings our curiosity drives us to know the reasons behind various events
happening around us. Whenever we meet somebody or see someone doing something
we immediately try to understand as to why this person is doing this kind of activity.
Similarly we often try to understand our own experiences and behaviors in different
situations. The eagerness and curiosity guide us to think as to how people are different
from each other in terms of their intellect, aptitude and temperament: Why do they
become happy or sad? How do they become friendly or develop antagonistic
relationships? How do some people learn anything quickly while others take relatively
more time? The answer to all these questions may be given by a novice as well as a
person who has learned psychology. The answer of the novice can be guided by
common sense but a psychologist can study the reasons behind such activities in a
systematic way and can provide scientific answers to these questions which can be
tested time and again. In this lesson we will try to understand the nature and scope of
psychology in detail.

OBJECTIVES
After studying this lesson, you will be able to:

• explain the nature of psychology and its definition;

• describe the scope of psychology;
• elaborate the basic psychological processes; and
• explain the fields of psychology.

1.1 NATURE OF PSYCHOLOGY AND ITS DEFINITION

In simple words psychology is a systematic and scientific study of mental processes,
experiences and behaviors - both overt and covert. The word ‘psychology’ has its

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Psychology to Psychology
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Foundations of
Psychology
origin in two Greek words ‘psyche’ and ‘logos’. The word ‘psyche’ in Greek language
refers to ‘spirit’ or ‘soul’ and the word ‘logos’ refers to ‘discourse’ or ‘study’. During
earlier times it was considered as a discipline which deals with the study of soul. In
India the study of such questions was the main concern during Vedic and Upanishadic
period. Various aspects of mental processes were analyzed. Subsequently the schools
Notes of Yoga, Samkhya, Vedant, Nyaya, Buddhism, and Jainism provided detailed accounts
of mind, mental processes and methods to control mind. In modern period it started
at Calcutta University in 1916 with establishment of the Department of Psychology.

In the western world, the formal beginning of psychology as an independent discipline

goes back to 1879 when Wilhelm Wundt established the first experimental laboratory
at the University of Leipzig, in Germany. Since then the growth of psychology has
covered a long journey. Today it is one of the very popular subjects among social
sciences. It studies all the shades of experiences, mental processes and behaviours.
A comprehensive analysis of all these aspects provides a scientific understanding of
human nature. In the following sections we will try to understand all the components
which collectively define psychology.
(A) Study of experience

Psychologists study a variety of human experiences which are mainly personal or

private in nature. They may range from experiences of dream, conscious experiences
at different stages of life and experiences when the consciousness is altered through
meditation or use of psychedelic drugs. The study of such experiences helps the
psychologist to understand the personal world of the individual.
(B) Study of mental processes

Psychology as the study of mental processes tries to investigate the activities

happening in the brain which are primarily non physiological in nature. These mental
processes include perception, learning, remembering and thinking. These are internal
mental activities which are not directly observed but inferred from the behavioural
activities of the person. For example, we can say that somebody is thinking if he or
she displays certain activities related to finding solution to a mathematical problem
assigned to him or her.

(C) Study of behaviour

The range of behaviours studied in psychology is very broad. It includes simple

reflexes (e.g. eye blinking), common response patterns such as talking to friends,
verbal reports about feelings and internal states and complex behaviours such as
handling computers, playing piano and addressing a crowd. These behaviours are
either observed directly through naked eyes or are measured through instruments.
They are generally exhibited verbally or nonverbally (e.g. facial expression) when
an individual reacts to a stimulus in a given situation.

Thus in psychology the main unit of investigation is the individual human being and
his or her experiences, mental processes and behaviours.

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An Introduction to Psychology MODULE - I
Foundations of
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Be
ha
e
nc

vio
rie

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Notes

pe
Ex

Mental processes
Fig. 1.1: Aspects of the subject matter of psychology

INTEXT QUESTIONS 1.1

1. Fill in the blanks:
a. The word ‘psychology’ has its origin in two Greek words ———— and
—————— .
b. The main unit of investigation is psychology is the individual ———— —
—————— .
c. Wilhelm Wundt established the first experimental ——————————
at the University of Leipzig, in Germany.
d. Psychology is the study of ——————————, —————————
——— , and ——————————————.

1.2 SCOPE OF PSYCHOLOGY

From the definition of psychology now it might be clear to you that psychology
addresses a variety of issues related to mental and behavioural functioning of an
individual. Such a study helps us to develop a basic understanding about human
nature and facilitates us to deal with a number of personal and social problems.

The study of human beings starts with the functioning of biological systems especially
the nervous system. Under central nervous system psychology studies the functions
of various parts of brain which regulate our feelings, emotions and thinking. Within
autonomic nervous system the role of hormones and neurotransmitters in determining
our behavior is important. In addition psychology studies as to how a given socio-
cultural environment interacts with innate biological, intellectual and social attributes
of the child and facilitates healthy development of the child.

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Secondary Course
Foundations of
Psychology
As a living organism you encounter a lot of sensory input every moment. Your task
is not only to process that information but to store and retrieve it when it is required
to be used. Attention and perception help to process information. Memory helps us
to register, retain and retrieve information, and thinking provides us the ability to
manipulate and improve the stored information. Within psychology, all these are
Notes
studied under the domain of higher mental processes or cognition.

In your life you must have come across many persons who have reached highest
level of accomplishment. But such an accomplishment is not attained at once; it is
the result of continuous learning in which the individual acquires the necessary skills
and competencies through regular practice. Psychology helps us to understand the
processes involved in reaching this high level of accomplishment.

In order to understand the purpose behind any kind of behaviour psychologists use
the concept of motivation. It primarily focuses on the investment of mental energy
and consistency of effort towards achieving the set goals. The various shades of
feelings such as anger, fear, love, joy, and sadness which we experience during the
course of our life are studied within the realm of emotion.

You will certainly agree that no two individuals are the same in terms of their physical
attributes such as height, weight, skin colour or facial features as well as psychological
attributes such as intelligence, personality, temperament and interest. An
understanding of these and other aspects of individual differences facilitates the
psychologist to select right person for the right job and to provide guidance and
counseling for various matters of personal as well as professional concern. The
understanding of individual differences also helps the psychologist to differentiate
between normative (customary, accepted) and abnormal (deviant, unusual) behaviors.

Thus psychology as a discipline has a vast scope. It not only studies human beings
across the life span but also tries to explore mental processes and potentials in order
to facilitate achieving a better quality of life.

Activity 1
The Power of Positive Thinking: Health and Happiness
By thinking and saying positive thoughts to yourself and others, you can gradually
create a positive change in yourself as well as in others. Try this exercise with
your friends or family members. Ask your friends as to how many of them are in
a ‘positive’ mood and how many in a ‘negative’ mood. Then instruct your friends
to shake hands with others and genuinely say “ I wish you happiness and good
health” . Again ask your friends about their mood, to see how many report ‘positive’
and how many ‘negative’. Yes, you will be surprised - the number of reported
‘positive’ moods has gone up.

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1.3 BASIC PSYCHOLOGICAL PROCESSES
While studying behaviour it is one of the most important tasks for psychologists to
understand the processes which collectively influence a particular behaviour. These
psychological processes are Notes
(A) Sensation: It refers to our awareness about various stimuli which we encounter
in different modalities such as vision, hearing, touch and taste.
(B) Attention: During attention we selectively focus on a particular stimulus among
many stimuli available to us. For instance while listening to a lecture in the
classroom we attend to the words pronounced by the teacher and, try to ignore
the other stimuli present in the classroom, such as noise made by the fan.
(C) Perception: In the case of perception we process information and make out the
meaning of the stimuli available to us. For example, wo look at a pan and
recognize it as an object used for writing.
(D) Learning: It helps us acquiring new knowledge and skills through experience
and practice. The acquired knowledge and skills further bring a relative change
in our behavior and facilitate our adjustment in varied settings. For example, we
learn language, riding a bicycle and applying mathematical skills to solve various
problems. .
(E) Memory: The information we process and learn is registered and stored in the
memory system. Memory also helps us to easily retrieve the stored information
when it is required for use. For example, writing the answers in the examination
after studying for the paper.
(F) Thinking: In the case of thinking we use our stored knowledge to solve various
tasks. We logically establish the relationships among various objects in our mind
and take rational decision for a given problem. We also evaluate different events
of the environment and accordingly form an opinion.

INTEXT QUESTIONS 1.2

1. State whether the following statements are True or False:
a. In learning we acquire new skills through training and experience.
b. In sensation stimuli are stored in the brain.
c. In thinking we use stored knowledge to solve various tasks.
d. In attention we attend to all the stimuli present in the environment.

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Foundations of
Psychology
1.4 FIELDS OF PSYCHOLOGY
During its journey of more than a hundred years, psychology as a field of enquiry
has grown in many directions. In contemporary times a number of specialized fields
with focused area of application have developed. The emergence of different fields
Notes
in psychology indicates the importance and relevance of these areas in our daily life.
In this section we will briefly learn about some of these fields.

Abnormal Psychology: This branch of psychology tries to describe, assess, predict

and control those categories of behaviours which are considered as unusual and
non-normative. It also deals with various categories of psychological disorders which
affect the mental health of the individual. It assesses abnormality in the individual
through standardized psycho-diagnostic tools and suggests problem specific
treatment.

Cognitive Psychology: It deals with acquisition, storage, transformation and

application of information the individual uses to understand and interpret events
happening around him/her.

Clinical and Counseling Psychology: Clinical psychology is primarily concerned

with diagnosis and treatment of various psychological disorders. A clinical
psychologist is trained in psychotherapeutic techniques which are used to treat people
suffering from psychological disorders. They are employed in hospitals and clinics
dealing with mental health problems. The counseling psychologist deals with mild
problems pertaining to adjustment in social and emotional life, and provides
specialized services to deal with marital problems, stress oriented problems and
career choice.

Educational Psychology: This field of psychology is mainly concerned with

academic performance. It studies the role of various factors which influence learning
processes in classroom setting. It focuses on assessing the aptitude, skills and
intellectual potential of the students and evaluating their performance. An educational
psychologist also helps students to overcome learning difficulties.

Environmental Psychology: This field is concerned with the study of interaction

between physical environment and human behaviour. It studies the impact of noise,
heat, humidity, pollution and crowding on human performance. It also focuses on
the impact of physical environment on psychological health of individuals.

Health Psychology: This field focuses on the impact of various psychological factors
(e.g. stress) on the onset progress and treatment of illness. It also deals with various
life style diseases such as hypertension, coronary heart disease, cancer and diabetes.

Organizational Psychology: This field is concerned with application of

psychological principles and models to study the selection and performance of

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employees in organizational settings. It also studies the concepts of leadership,
motivation, job satisfaction and performance appraisal.

Developmental Psychology: This field is concerned with the study of various

physical and psychological factors which influence the systematic changes which
the individual experiences across the different stages of life. Notes

Emerging Fields: In addition to the fields mentioned above a number of new areas
have emerged. Some of these fields are sports psychology, military psychology,
aviation psychology, forensic psychology, peace psychology, neuropsychology,
political psychology, feminist psychology and positive psychology.

INTEXT QUESTIONS 1.3

1. Describe any two fields of psychology and indicte their applications.

WHAT YOU HAVE LEARNT

• Psychology is a systematic and scientific study of mental processes, experiences
and behaviors - both overt and covert – as they take place in a socio-cultural
setting.
• In India the study of soul/consciousness was the main concern during Vedic and
Upanishadic period.
• The formal beginning of psychology was in 1879 when Wilhelm Wundt
established the first experimental laboratory at the University of Leipzig, in
Germany.
• The scope of psychology is wide as it addresses a variety of issues related to
mental and behavioral functioning of the individuals.
• Study of psychology helps us to develop a basic understanding about human
nature and facilitates dealing with a number of personal and social problems.
• The various psychological processes that are involved in human behavior are
sensation, attention, perception, learning, memory, and thinking.
• Psychology has a number of specialized fields of study. Each field helps us
understand human behavior in specific domain.

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Psychology to Psychology
Secondary Course
Foundations of
Psychology

TERMINAL QUESTIONS
1. Define psychology. With the help of examples explain the different components
Notes of this definition.
2. Explain the various psychological processes which influence human behavior.
Support your answer with relevant examples.
3. Describe four different fields of psychology. Which field of psychology interests
you the most? Give reasons.

ANSWERS TO INTEXT QUESTIONS

1.1
1. Psyche, logos
2. Human being
3. Laboratory
4. Experiences, mental processes, behaviors
1.2
1. True
2. False
3. True
4. False
1.3 Refer to section 1.4
Hints for Terminal Questions
1. Refer to section 1.3
2. Refer to section 1.5
3. Refer to section 1.6

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2 Notes

METHODS OF PSYCHOLOGY

In the last lesson we noted that the interpretation of a psychological phenomenon by

a psychologist may differ from that of a novice. A psychologist follows a systematic
scientific procedure which has sound theoretical base in order to explain and interpret
the phenomenon. Psychology has various methodological ways or approaches to
understand and explain psychological phenomena. We will be studying about some
of these approaches. In order to obtain responses from individuals a number of
psychological tools or instruments are used. The responses taken on those tools
constitute the basic data which are analyzed to study human experiences, mental
processes and behaviours. In this lesson we will discuss these aspects in detail.

OBJECTIVES
After studying this lesson, you will be able to:
• explain the different approaches to the study of psychological processes;
• describe some important methods used in understanding human behaviour; and
• describe various instruments used in understanding behaviour and psychological
processes.

2.1 APPROACHES TO THE STUDY OF PSYCHOLOGICAL

PROCESSES
As discussed in the previous lesson psychologists use a variety of approaches to
describe, predict and control behaviour and mental processes. The main approaches
are briefly described below.

Biological Approach: This approach focuses on biological structures and

phenomena such as brain, genes, hormones, endocrine system and neurotransmitters
in order to understand the dynamics of behaviour. Its main focus is on the role of

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Psychology of Psychology
Secondary Course
Foundations of
Psychology
different parts of brain in regulating feelings, memories, emotions and other aspects
of behaviour. Similarly the impact of over-secretion or under-secretion of different
kinds of hormones in governing behaviour is studied. Behaviour genetics as one of
the subdesciplines studies the genetic determinants of behaviour. Moreover, this
approach looks for physiological basis of human behaviour.
Notes
Psychoanalytic Approach: The father of psychoanalytic approach Sigmund Freud
focused on unconscious libidinal energy in describing the present state of the
individual. He studied mind in terms of hierarchical arrangements of experiences in
the form of different layers of consciousness (e.g. conscious, preconscious, and
unconscious). Freud explored the nature and quality of unconscious through analysis
of dreams, slips of the tongue, neuroses, psychoses, work of art, and rituals. He
assumed that majority of human behaviours are triggered by unconscious motivation.
Thus to understand the present human behaviour the analysis of unconscious mental
contents is considered most important.
Humanistic Approach: Contrary to Freud, the father of humanistic approach Carl
Rogers put greater emphasis on conscious experiences of the present situation, role
of interpersonal experiences across the course of life, and people’s capacity to grow
toward psychological maturity. This approach basically assumes that a person is an
active and self-actualizing agent and has a choice in deciding his behaviour. As a
part of the self-actualizing process a person seeks to maintain a congruence between
self and experience. However, because of past experiences with conditional positive
regard, he may deny or distort the experiences that threaten one’s self-system. Such
a self-system can be changed in the therapeutic setting through genuineness,
unconditional positive regard, and empathic understating of the client’s problem by
the therapist.
Behaviorist Approach: The unit of analysis for this approach is explicit, objective
and overt behaviour and its relationship with environmental stimulation. The father
of behaviorism J. B. Watson emphasized on objective analysis of behaviour. He
advocated that behaviour is largely governed by the association between stimulus
and response and the behaviour can be shaped in a desired direction by
manipulating this association.
Cognitive Approach: The cognitive approach emerged as an alternative to the
mechanistic paradigm of behaviourism. This approach mainly focuses on the study
of information processing capacity of the individual in terms of perception,
remembering, thinking, language, reasoning, problem solving and decision making
which are called higher mental processes. It proposes that we look out for information
in the world and our behaviour depends upon the way we process this information.
This approach largely relies on computational models and assumes that behaviour
and mental processes can best be understood by treating them in terms of information
processing.

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The above discussed approaches indicate that mental processes, experiences and
behaviours can be understood from various vantage points. In fact human behaviour
is complex and its varied aspects are to be appreciated in many ways.

Notes
INTEXT QUESTION 2.1
1. ———————— ——————— focuses on the role of different parts of
brain in regulating feelings, memories, emotions and other aspects of behaviour.
2. Focus of the ———————— ———————— is on the information
processing capacity of the individual.
3. ———————————— ————————— assumes that the person
is active and self-actualizing agent and has a choice in deciding his behaviour.
4. According to the ———————————— ————————————
majority of human behaviours are triggered by unconscious motivation.
5. The unit of analysis for the —————————— ————————— is
explicit, objective and overt behaviour and its relationship with environmental
stimulation

2.2 METHODS TO UNDERSTAND PSYCHOLOGICAL

PROCESSES
In order to understand human behaviour various scientific methods are used. The
purpose of study or research is to develop principles and theories, test them and
apply for solving different human problems. In this way we develop dependable
understanding that helps us in guiding behaviour in various situations. Since human
beings are complex living organisms their behaviours are shaped by many factors
both intrinsic and extrinsic to him or her.
A psychological research carried out scientifically has the characteristics of objectivity
which means that such researches are free from any kind of biases. It is testable time
and again and can be open to all. One can verify its authenticity by following the
same method in terms of getting the same result. It has scope for self-correction. In
other words the researcher corrects his or her understanding if there is some error
and goes for revision. The scientific studies have also the characteristic of replication
which means that the results of the study are consistently verified by similar other
studies across different settings.
Thus in psychology a number of methods are used to carry out scientific studies.
These methods are discussed below.
Observation: While shopping in the market you must have noticed various activities
of the people. When you observe their activities you also think about as to why they

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are doing those activities and probably you reach to a conclusion about the causes of
such activities. Such a way of knowing about others is called observation. However,
the meaning of observation goes a little further as compared to discussed above.
Observation as a method of enquiry is often understood as a systematic registering
of events without any deliberate attempt to interfere with variables operating in the
Notes event which is being studied.

Some Interesting Facts about Observational Method

Perhaps the most famous informal observations in the history of developmental
psychology are the observations made by Jean Piaget on his three children
when they were infants. These observations went on to become the empirical
foundation for Piaget’s developmental theory. You can also observe the
developmental patterns of your younger sibling or nephew, to understand the
changes in sensori-motor development and other aspects of development.

This method is used in natural as well as laboratory settings. When it is used to study
the events happening in natural environment it is called naturalistic observation
such as observing the behaviour of children on playground. In this case the observer
(psychologist) has no control on the extraneous variables. He or she simply records
the entire activities and then analyze them. On the contrary in the case of laboratory
observation the event under study is controlled by the observer. For example, studying
the effect of induced stress on task performance.

Observation is also divided into participant and non-participant types depending

on the role of observer. In the case of participant observation the researcher mixes
up with the event under study and conducts the study. Where as in the case of non-
participant observation the researcher maintains an optimum distance and has little
impact on the events under study.

One of the most important advantages of observation is that it studies the range of
behaviours in the form in which they are happening. However, this method requires
more time and effort. It often becomes victim of the biases of researcher.

Activity 1
Method of Observation
To develop an observation tool, you need to establish the indicators for the
observation. Indicators are based on what you expect to find in the environment,
or process. The second aspect is to consider each of the indicators and measure
them for their presence or absence.
A. Now try to use the observational method to collect data:
Make a video recording of any family function, or use a recording that is
easily available and study it for non-verbal communication cues. Identify the
indicators, such as smiling, shaking hands, the act of Namaste, use of hands

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and the like. Count with the help of tallies how many times these cues are used
by the people in the video recording. You can prepare a table with various
aspects of observable behaviours; this will help you to understand which non-
verbal cue is used more in the Indian setting. Also try to find out about gender
difference, do men shake hands more than women, do women touch the feet Notes
of elders more than men? You can generate many more questions of your
choice.

Experimentation: In the case of experiment the experimenter studies the effect of

one variable on the other by deliberately manipulating and controlling one
variable. The variable which is controlled and manipulated by the experimenter is
called independent variable (IV) and the variable on which the impact of
independent variable is studied is known as dependent variable (DV). In a simple
experiment two groups are formed. One is experimental group in which participants
receive the independent variable. The other is control group in which behaviour is
observed without giving the independent variable. By manipulating independent
variable the experimenter is in a position to state that change induced in one variable
brings change in another variable. Apart from these variables the experimenter has
to also simultaneously take care of other variables which are beyond his or her control.
Such variables are called relevant variables and need to be controlled as they might
confound the effect of independent variable.
In experimental studies three kinds of relevant variables are taken into account.
These are organismic variables, situational variables and sequential variables.
Organismic variables are related to personal characteristics of the participants such
as age, sex, and personality features. Situational variables are concerned with the
quality of physical environment during the conduct of experiment such as temperature,
humidity and noise. Sequential variables are related to the very procedure of
conducting the experiment when the participant is required to be tested across several
conditions. Hence exposure of the participant to varied conditions may result either
in attaining proficiency due to practice effects or in developing fatigue and monotony
towards experiment.
Experimenters use following techniques to control the unwanted effect of relevant
variables.

(i) Elimination: In this technique extraneous variables are eliminated from the
experimental setting.
(ii) Making Conditions Constant: In this technique the extraneous variables which
cannot be eliminated are kept constant in order to make their effect same during
the entire experiment.
(iii)Matching: Through this technique the relevant variables are equated or held
constant across all the conditions of experiment.
(iv)Counter Balancing: This technique is used to minimize the effect of order or
sequence. This is usually done by dividing the participants in two groups. On

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first occasion half of the group (Group A) is given task 1 and the other half
(Group B) is given task 2. On the second occasion Group A is given task 2 and
Group B is given task 1.
(v) Random assignment: In the case of random assignment all the participants
Notes have equal chance to be exposed to experimental and control conditions. It
removes the systematic differences between groups.
In addition to experiments carried out in controlled setting (laboratory experiment)
experiments are also conducted in natural life conditions. They are called field
experiments and quasi experiments. Like laboratory experiment independent variable
is manipulated and participants are assigned to different groups. In quasi experiments
independent variable is manipulated in natural setting using naturally occurring groups
to form experimental and control groups.
Case Study: You must have seen a doctor asking personal details in addition to the
information about the medical problem of the patient or a media person asking so
many questions about various aspects of life while taking interview of a popular
person. The purpose behind asking these questions is to know more about the person
in terms of his experiences, relationships and interaction with others so as to prepare
profile of the person. In psychology this method is called case study.
In the field of psychological enquiry case study method has its own importance and
relevance. In this method the main unit of analysis is the individual and his experiences
across different contexts in life. It focuses on the individual’s interactional patterns
with significant others as well as his personal experiences across different real life
situations. In order to prepare a case history of data are taken from many sources for
example his or her family history, educational life, medical history and social life.
This method is very popular in clinical psychology and life span developmental
psychology.
In order to prepare the case history usually interview, observation and psychological
tests are used to obtain information about the individual. The data collected through
these techniques are analyzed in detail. A comprehensive profile of the individual is
developed which reflects the description of events in his or her life. Case study helps
to locate unique experiences of life as well as the various emotional and adjustment
problems of the individual.
Though case study gives a detailed and in-depth description of individual’s life we
cannot make a very conclusive judgment about the individual without further
establishing the reliability and validity of such information from various sources
such as family members, friends and administration of some standardized
psychological measures. Caution should be taken in planning data-collection from
the individual and interpretation of the responses given by the individual.
Survey: You might be aware that television news channels or newspapers ask you
to send your view through SMS on current issues of national or international
importance. While doing this they try to seek the opinion of people on those issues

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to communicate their view to the Government as well as to the society. For example
they conduct opinion poll during the election as to which political party enjoys support
of the majority of the people. Conducting such a study is called survey research. It is
one of the popular research methods not only in psychology but also in other
disciplines such as sociology, political science, economics and management.
Notes
In psychology survey method is generally used to study the pattern of opinions,
attitudes, beliefs and values of the people. This method is also used to test the
hypothesis about the relationship of variables especially when some incident takes
place. For example media tried to analyze the responses of the people across the
country after the attack by terrorists on Mumbai. In order to collect the data from
people a variety of sources are used such as directly contacting the participants with
a set of questions and taking their interview, sending the questionnaire through email
or through post and asking them to send SMS by their mobile phones. Thus in
survey, research is generally conducted through questionnaire or interview. It can be
conducted on a single individual as well as on a group.

INTEXT QUESTIONS 2.2

1. Observation is divided into ————————— and —————————
——— observation depending on the role of observer.
2. In an experiment the experimenter studies the effect of one variable on the other
by deliberately —————————— and ——————————— one
variable.
3. In the case study method the main unit of analysis is the ————————
and his experiences across different contexts in life.
4. The variable which is controlled and manipulated by the experimenter is called
————————————— variable and the variable on which its impact
is studied is known as ——————————— variable.
5. ————————— method is generally used to study the pattern of opinions,
attitudes, beliefs and values of the people.

2.3 PSYCHOLOGICAL TOOLS

While conducting psychological research a variety of tools are used to collect data
and relevant information from the participants. These tools are in the form of paper,
instruments or computer software. The administration of these tools helps the
psychologist to obtain verbal, written, behavioural or physiological responses. In
this section we will discuss some of the psychological tools which are frequently
used in conducting research.

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Psychological Tests: You must have heard about psychological tests which measure
intelligence, aptitude and interest. Development of test is a major area of activity in
psychological research. The tests are designed and developed to assess various
psychological attributes. They are developed on the basis of a theoretical framework.
For example a test of intelligence is developed following a theory of intelligence.
Notes These tests are administered to the individual alone or in a group setting. The obtained
score of the individual on the test reveals his or her position in relation to others who
also respond to the same test. Thus a psychological test provides an objective
assessment of different qualities and limitations of the individual. A standardized
psychological test has properties of reliability and validity. Reliability of a test
refers to its consistency in terms yielding dependable scores. Validity of a test
reveals the extent to which the test measures what it claims to measure.
Depending on the nature and administration a test can be either verbal or non-
verbal (performance). In a verbal test the responses are taken in oral form. In non-
verbal or performance test the responses are taken in the form of performance or
certain behaviour. Psychological tests are also categorized as objective and projec-
tive. An objective test contains direct items about the psychological construct. The
individual has limited freedom to respond to the items of the objective test. A pro-
jective test uses ambiguous, vague and unstructured stimuli such as pictures, inkblots,
drawings, incomplete sentences etc. In this type of test the individual is free to give
his/her responses.
Thus a number of tests are used to assess psychological attributes of the individual.
The score on the test reveals the extent to which the individual possesses those
attributes. Such scores help the psychologist to decide about the future course of
action.
Questionnaire: A questionnaire consists of a set of questions to which the individual
is required to respond. The items (questions) of the questionnaire can be either in
closed-ended form or in open-ended form. In the case of closed-ended item the
individual is provided with limited alternative and he or she has to choose only one
alternative which reflects his or her view on the item. In open-ended items the
individual is free to give his or her response the way he or she likes. The instruction
as to how to respond to the items of the questionnaire is written on the first page.
Data from a large number of individuals can be taken at a time as the questionnaire
can be easily administered to a group of people. The items of questionnaire are
written in simple and explicit language so that anyone can understand it. All the
items tap various aspects of the construct which is measured. The items are often
arranged in the sequence from general to specific.
Interview: It is a techniques of data collection in which a face-to-face interaction
occurs between two persons with a set objectives. The person who conducts interview
is called interviewer and the person who give responses is called interviewee. The
interviews are also conducted through telephone, internet and video conferencing.
The main purpose of interview is to understand various personal characteristics such
as attitudes, values, interests and preferences.

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Two types of interviews are often used to obtain information. These are structured
interview and unstructured interview. In the case of structured interview the
questions are already framed with the possible response options. The interviewee is
required to respond to the set of framed questions by choosing one option. For example
the attribute of friendliness can be measured by giving the option ranging from ‘highly Notes
friendly’, ‘often friendly’ to ‘least friendly’. Unstructured interview is a little flexible.
It comprises of a variety of open-ended questions and the interviewee gives his or
her responses as freely as possible. During the course of interview the interviewer
also frames and reframes the questions and facilitates the entire process of interview.
Conducting interview to recruit suitable candidates for a particular job is a good
example of unstructured interview.

In order to conduct an interview the interviewer should possess certain skills which
help him/her to elicit maximum responses from the interviewee. A skilled interviewer
easily establishes rapport with the interviewee by reliving his/her anxiety and making
him comfortable during the course of interview. He has command over his language
which helps him to put even difficult questions in simple and lucid way in order to
probe at a deeper level. He has control over his feelings and emotions which does
not give any cue to the interviewee during the interview.

In the field of psychology interview is used for recruitment and selection, counseling,
marketing and advertising, attitude survey etc.

In this chapter you have learnt about the various approaches that help understand the
nature and causes of human behaviour, and about the different methods that help us
to gain more knowledge about mental processes.

INTEXT QUESTIONS 2.3

1. A ————————— ——————— provides an objective assessment of
different qualities and limitations of the individual.
2. ————————————— of a test refers to its consistency in terms
yielding the scores from the representative sample for which it has been designed.
3. —————————— of a test reveals the extent to which the test measures
what it claims to measure.
4. A ———————— —————— uses ambiguous, vague and unstructured
stimuli such as pictures, inkblots, drawings, incomplete sentences.
5. The items (questions) of the questionnaire can be either in ————————
—————— form or in —————————- form.

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Psychology of Psychology
Secondary Course
Foundations of
Psychology
6. Interview as one of the techniques of data collection is often referred as a ——
—————— ———————— between two persons with a set objective.
7. In the case of ———————————— —————————— the
questions are already framed with the possible options/
Notes
8. ——————————— ————————————— comprises of a
variety of open-ended questions and the interviewee gives his or her responses
as freely as possible.

WHAT YOU HAVE LEARNT

• There are different approaches to explain, describe, predict and control behaviour
and mental processes. The main approaches are Biological, Psychoanalytic,
Behaviouristic, Humanistic and Cognitive. Scientific method has the
characteristics of being objective, testable, self-correcting and replicable.
• Different methods are used to understand human behaviour. Observational method
helps to describe a phenomenon in a laboratory or natural setting. It can be
participant or non-participant.
• Experimental method studies the effect of one variable on another variable by
manipulating one and controlling other variables.
• Case study focuses on one person. The person is studied in great detail to
understand the underlying issues.
• A questionnaire consists of a set of questions, which the respondent answers. It
can be an open or closed ended.
• Interview is a face-to-face interaction regarding a given topic. Interview can be
structured or unstructured.

TERMINAL QUESTIONS
1. Describe three main approaches used by psychologists to understand mental
processes. Why do we need so many approaches to understand human behaviour?
2. Describe the characteristics of scientific method. Explain the use of observation
for data collection.
3. Discuss the experimental method as a scientific method. Identify the techniques
used to control relevant variables.
4. Discuss how psychological tools are used to understand human behaviour and
psychological processes.

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Psychology

ANSWERS TO INEXT QUSTIONS

2.1
1. Biological approach Notes

2. Cognitive approach
3. Humanistic approach
4. Psychoanalytic approach
5. Behaviouristic approach
2.2
1. Participant, non-participant
2. Manipulating, controlling
3. Individual
4. Independent, dependent
5. Survey
2.3
1. Psychological tet
2. Reliability
3. Validity
4. Projective test
5. Close-ended, open-ended
6. Face –to-face interaction
7. Structured interview
8. Unstructured interview
Hints for Terminal Questions
1. Refer to section 2.1
2. Refer to section 2.2
3. Refer to section 2.2
4. Refer to section 2.3

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