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Stakeholder Strategy in Global Business

The document discusses various concepts related to control of global business including stakeholder model of strategy formulation, operational plans, analyzer typology, absorptive capacity, interpersonal controls, market share as an output metric, and mission statements. It provides examples of these concepts from companies like Walmart, Hershey Corporation, Anadarko Petroleum Corporation, and defines related terms like prospectors and defenders.

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0% found this document useful (0 votes)
316 views2 pages

Stakeholder Strategy in Global Business

The document discusses various concepts related to control of global business including stakeholder model of strategy formulation, operational plans, analyzer typology, absorptive capacity, interpersonal controls, market share as an output metric, and mission statements. It provides examples of these concepts from companies like Walmart, Hershey Corporation, Anadarko Petroleum Corporation, and defines related terms like prospectors and defenders.

Uploaded by

Adam Smith
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Chapter 9: Control of Global Business The stakeholder model of

strategy formulation believes businesses exist to benefit not just


their shareholders, but also all the various groups that have a
meaningful stake in their operations. Such groups, for example, might
include a company’s employees, customers, and the community where it
operates. True Walmart deciding to buy more apparel products from
lower-priced Chinese manufacturers (rather than from somewhat more
expensive apparel manufacturers in the United States) during the next
six months is an example of an operational plan. True Hershey
Corporation has expanded and extended its business by developing new
products and increasing global reach, but has done so in a very
careful manner, avoiding undue risks and protecting its existing
business operations. For this reason, it would fall into the category
of an analyzer. True When R&D discoveries in the United States
operations of Anadarko Petroleum Corporation can easily be
communicated to and accepted by its operations in Ghana, it is an
example of Anadarko's absorptive capacity. True The president of a
small company makes a point to touch base with every employee each
day; this is an example of an interpersonal control. True A key
output metric for some global businesses is market share, or the
percentage of the business in a certain market that is captured by a
product or service the organization provides. TrueFor global
companies that take more of a shareholder approach to strategy
formation, corporate social responsibility is probably the most
important output control of all. False Organizational change in
business is almost always most effective when pushed from the bottom
by the company's rank and file employees. False Tacit knowledge is
easier to communicate than explicit knowledge. False "In everything
we do, we're driven by a common mission: saving people money so they
can live better." This is an example of Wal-Mart's _____. mission
statement A company following a shareholder model of strategy
formulation would be MOST focused on its ______. Owners The large oil
exploration company, Anadarko Petroleum Corporation, takes a(n)
______ toward strategy formulation, placing a very clear emphasis in
strategy formulation upon how its business decisions will help
deliver and ongoing and competitive rate of return to its owners.
Shareholder Organizations that have basic strategic implementations
involving extending their success through global expansions and
finding new market opportunities are called _____. Prospectors
Anadarko Petroleum Corporation may decide that the best long-term way
to implement its strategic goal of providing financial returns to its
shareholders could be to explore for oil in other parts of the world
where it has not yet explored, such as Africa. This is an example of
Miles and Snows' _____ typology. Prospectors Hershey Corporation has
assiduously expanded and extended its business by developing new
products and increasing global reach, but it has done so in a very
careful manner, avoiding undue risks and protecting its existing
business operations. This is an example of Miles and Snows' _____
typology. Analyzer A top salesperson "just knows how to sell" but has
a difficult time communicating how she does it. Her ability to sell
is an example of _____. tacit knowledge A lamp manufacturing company
has a written, ten-step process that describes how to put together
its best-selling table lamp. This is an example of _____. explicit
knowledge Of the following, which is NOT true about knowledge
management and systems? Absorptive capacity refers to systems of
rules and regulations promulgated within a global business. A rule
that all employees in the organization (including the CEO) must fly
coach when they travel on commercial airlines represents a consistent
_____ control within an organization. Bureaucratic Former General
Electric CEO Jack Welch was well known for regularly meeting one-on-
one with all senior managers and business unit heads. Welch was
practicing _____ control. interpersonal Las Vegas hotelier MGM Mirage
recently spent $8.5 billion on a new resort that adds almost 5,000
new rooms to a market that some argue is already saturated. Which of
the following output controls and measurement is MGM Mirage using?
Growth An organizational initiative that aims to limit defects or
problems to 3.4 per million is a(n) Six Sigma initiative For
generations there has been a norm of "highest quality in journalism"
at the New York Times newspaper. In this context, the newspaper's
reporters don't require close supervision to do great journalistic
work. This is an example of the organizational _____ at the New York
Times. Culture ABC Manufacturing focuses on implementing a basic
market strategy of concentrating upon existing operations and
protecting their home turf. ABC can be described as a _____. Defender
If Dunkin Donuts (DD) were to follow the actions of Starbucks and
copy all of their strategies and pricing, DD could be described as
a(n) _____. reacto

Common questions

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The 'Defender' strategy focuses on consolidating and protecting current market operations rather than seeking new opportunities, as in ABC Manufacturing's strategy. This involves optimizing existing processes and fortifying market position to fend off competition, contrasting with strategies that prioritize aggressive market or product expansion .

A mission statement, such as Walmart's focus on saving people money, provides a foundational value and direction that influences strategic decisions. For multinationals, it ensures coherence across diverse markets and aligns global operations with the central purpose, guiding everything from marketing strategies to operational plans .

In global businesses following a stakeholder model, CSR is integral as it benefits all stakeholders, aligning with broader social and environmental goals. In contrast, a shareholder model may treat CSR as secondary, prioritizing actions that enhance shareholder returns rather than extending benefits to all stakeholders .

The stakeholder model of strategy formulation believes businesses exist to benefit all groups with a meaningful stake in their operations, including employees, customers, and the local community. In contrast, the shareholder approach focuses primarily on maximizing returns for the owners .

Adopting a 'Prospector' approach allows Anadarko Petroleum to explore new markets and pursue growth opportunities, such as exploring new regions for oil. This strategy emphasizes innovation and adaptability but carries higher risks associated with venturing into unfamiliar territories and potential resource misallocation .

Hershey Corporation's strategy is characterized by expansion through developing new products and increasing global reach while avoiding undue risks and protecting existing operations. This careful and balanced approach aligns with the 'Analyzer' typology, which combines elements of both Prospector and Defender strategies .

Absorptive capacity is demonstrated by an organization's ability to effectively communicate and assimilate R&D discoveries across international operations, as shown in Anadarko Petroleum's transfer of expertise from the U.S. to Ghana. It is important because it enables companies to leverage knowledge globally, enhancing innovation and competitive advantage .

Bureaucratic control involves formal rules and policies, such as a rule mandating coach travel for all employees, fostering consistency and predictability. Interpersonal control, exemplified by Jack Welch's regular one-on-one meetings, focuses on personal relationships and communication, promoting engagement and adaptability. Both control mechanisms shape behavior by providing structure and guidance .

Tacit knowledge, such as an intuitive selling ability, contributes to competitive advantage by providing unique skills that are difficult for competitors to replicate. It is challenging to communicate because it is inherently personal and experience-based, making it less accessible for documentation or transfer .

Explicit knowledge, like a written ten-step process for lamp assembly, is easier to manage because it can be clearly articulated, documented, and shared without the need for personal interpretation, unlike tacit knowledge which relies on individual experiences .

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