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A.2 Sequence & Interaction of QMS Processes: Quality Manual

This document provides an overview of the sequence and interaction of processes within a quality management system (QMS) that is compliant with ISO 9001:2015. It outlines the key QMS processes including management and review, strategic planning, quality planning, operation and production, performance evaluation, and support and assurance processes. The diagram shows how these processes interact and flow from planning to doing, checking, and acting in order to meet customer requirements and achieve customer satisfaction.

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Dhananjay Patil
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2K views

A.2 Sequence & Interaction of QMS Processes: Quality Manual

This document provides an overview of the sequence and interaction of processes within a quality management system (QMS) that is compliant with ISO 9001:2015. It outlines the key QMS processes including management and review, strategic planning, quality planning, operation and production, performance evaluation, and support and assurance processes. The diagram shows how these processes interact and flow from planning to doing, checking, and acting in order to meet customer requirements and achieve customer satisfaction.

Uploaded by

Dhananjay Patil
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Quality Manual

www.iso9001help.co.uk
ISO 9001:2015 Quality Management System

A.2 Sequence & Interaction of QMS Processes

Customers & Interested Parties

Management & Review


Customer Processes Customer Satisfaction
Requirements
Strategic Direction,
Operational Purpose Operation &
& Management Product
System Planning
Quality Planning Customer Feedback
Strategic Planning PLAN Customer Perceptions
Production Planning Complaints
Process Planning DO Product Returns
Design Reviews Corrective
Action
Performance
Corrective Action &
Evaluation &
Improvement
Management Review

CHECK ACT

QMS Requirements
QMS Data Points
Policy, Objectives & KPIs
Supplier Metrics
Risk & Opportunity
Process Metrics
Competence & Awareness
Product Metrics
Resources
Service Metrics
Responsibilities & Authority
Non-conformances

Operation & Production Processes

A. New
2. Contract 3. Produce 4. Order
1. Receive Order or
Review Quote Acceptance
Existing
Product?
Existing New

6. Engineering 7. Purchasing & 8. Receiving B. Production


5. Specifications
Change Control Outsourcing Inspection, ID & & Assembly
& Designs
& Validation Controls Traceability Processes
Non-conforming

C. Non-
9. In-process 10. Final 11. Packaging &
12. Dispatch conforming
Inspection Acceptance Product Storage
Outputs

Non-conforming

Support & Assurance Processes

Calibration Documents Customers &


Internal Data Root-cause
Training & Asset /Records & Interested
Audits Analysis Analysis
Maintenance Knowledge Parties

Document Ref. Page 43 of 44

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