CNH INDUSTRIAL

CUSTOMER-SPECIFIC
REQUIREMENTS FOR
IATF 16949
Date: 09/10/2017 Revision 03 Page 1 of 8

CNH INDUSTRIAL
FPT INDUSTRIAL
AND
IVECO

CUSTOMER-SPECIFIC REQUIREMENTS

for use with

IATF 16949:2016

Revision 03 – 2017
 CNH INDUSTRIAL
CUSTOMER-SPECIFIC
REQUIREMENTS FOR
IATF 16949
Date: 09/10/2017 Revision 03 Page 2 of 8

Table of Contents
Scope of the Document........................................................................................................................ 3
Section A – General Procedures .......................................................................................................... 3
Section C – FPT Industrial and IVECO -Specific Requirements added to IATF16949:2016 ................ 5
1. Sustainability (Ref. IATF 16949:2016 § 4.1 - 4.2 ) ........................................................... 5
2. Customer Representative (Ref. IATF 16949:2016 § 5.3.2) .............................................. 5
3. Special characteristics related documentation (Ref. IATF 16949:2016 § 8.2.3.1.2) ......... 5
4. REACH - IMDS (Ref. IATF 16949:2016 § 8.4.2.2) ........................................................... 5
5. Special Characteristics (Ref. IATF 16949:2016 § 8.2.3.1.2) ............................................ 6
6. Periodic layout inspection and functional testing (Ref. IATF 16949:2016 § 8.6.2). ........... 6
7. Prototype Programme (Ref. IATF 16949:2016, § 8.3.4.3) ................................................ 6
8. Field Management (Ref. IATF 16949:2016 § 10.2.6) ....................................................... 7
9. Organizations Performance Analysis (Ref. IATF 16949:2016 § 9.1.2.1) .......................... 7
10. Product approval process (Ref. IATF 16949:2016 § 8.3.4.4) ........................................... 7
11. On Job Training (Ref. IATF 16949:2016 § 7.2.2) ............................................................. 7
12. Incoming Material Quality (Ref. IATF 16949:2016 § 9.1.2) .............................................. 8
13. Customer Owned Production Tooling (Ref. IATF 16949:2016 § 8.5.3) ............................ 8
14. Supplier Status Special Notifications (IATF 16949:2016, item 9.1.2.1) ............................ 8
15. Revision History .............................................................................................................. 8
 CNH INDUSTRIAL
CUSTOMER-SPECIFIC
REQUIREMENTS FOR
IATF 16949
Date: 09/10/2017 Revision 03 Page 3 of 8

Scope of the Document

This document defines Customer Specifics of FPT Industrial & IVECO in order to complete the
IATF 16949:2016 Quality System Requirements, and relates them with the technical
documentation used in the relation between FPT Industrial, IVECO and the Organizations
(Drawings, Norms, Procurement Specification, Request For Quotation and other documentation).
In this document, the terms “Organization” and “Supplier” are interchangeable, both representing
the company (or site) being registered to IATF 16949 : 2016.
For additional Customer Guidance, contractual Statement of Requirements must be consulted as
main reference.

Section A – General Procedures

The Customer-Specifics complement the already used general procedures that rule the supply
relation between FPT Industrial, IVECO and the Organizations.
The fundamental procedures are the following:

SPECIFICATION NR.
# PROCEDURE DESCRIPTION
IVECO FPT
1 General Purchasing Conditions General purchasing terms and conditions
(one for EMEA and one for LATAM
region)
2 Quality of Supplies PUR 30 - General purchasing terms and
conditions (one for EMEA and one for
LATAM region)
3 Supply Material Certification Quality Document - PUR30
PUR30
Product Quality And Conformity Certificate FPI 9.01103
4 Use Provisions For The I.M.D.S. (International
19-0500
Material Data System) System (ref Regulation (EC) PUR30
PUR30
No 1907/2006)
5 Qualification Of Production Parts New PUR 30
Components (Buy)
6 Process Planning Review Procedure PUR 13
7 Process Audit and PSA (Potential Supplier
PUR 14
Assessment) Procedure
8 Production Demonstration Run PUR 15
9 Management of IRW (Buy Components) PUR 30
10 Reinforced Control Plan PUR 30
PUR 30
FPI MAP048
11 Quality Monitoring Of Direct Materials Supplies At
Manufacturing Factories And Spare Parts QPS 08018
Storehouses
12 CSL – New Business Hold PUR 16
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CUSTOMER-SPECIFIC
REQUIREMENTS FOR
IATF 16949
Date: 09/10/2017 Revision 03 Page 4 of 8

Section B – Connection between FPT/IVECO Customer-Specifics and IATF16949:2016

IATF CUSTOMER-SPECIFICS
DESCRIPTION
16949:2016 IVECO FPT
7.5.3.2.1 Records Retention PUR 30
8.1 Planning of Product Realization PUR 13
PUR 13
8.1.1 Planning of Product Realization
PUR 13 FPI. PLM 064/External
8.3.2 - Supplemental
Brochure
Determination of Requirements PUR 01 Attachment 06 Request For Quotation
8.2.2
related to the Product (RFQ) and Statement Of Requirements (SOR)
Review of the requirements for
Products and Services –
8.2.3.1.1 PUR 30
supplemental (Customer
Waiver)
18-0011
8.2.3.1.2 Special Characteristics FPI.IFN053
18-0016

19-0360 FPI. PLM064/External

8.3.4.3 Prototype Programme
18-0011 Brochure

8.3.4.4 Product Approval Process PUR 30

PUR 01 Attachment 06 Request For Quotation
8.4.1.3 Customer Approved Sources
(RFQ) and Statement Of Requirements (SOR)

18-0011
PUR 30
8.5.1.1 Control Plan 18-0016
FPI.MAP048
PUR 30

Feedback of Information from QPS 08018

8.5.5.1
Service Supply Quality Performance (SQP)
8.5.2 PUR30 PUR 30
Identification and Traceability
8.5.2.1 18-0015 FPI.IFP057
Layout Inspection and
8.6.2 PUR 30
Functional Testing
QPS 08018
Customer Satisfaction –
9.1.2.1 Supply Quality Performance (SQP)
Supplemental
PUR 16
PUR 14
9.2.2.3 Manufacturing Process Audit
PUR 15
10.2.3 Problem Solving QPS 08018
Rejected Product QPS 08018
10.2.6
Test/Analyses Supply Quality Performance (SQP)
 CNH INDUSTRIAL
CUSTOMER-SPECIFIC
REQUIREMENTS FOR
IATF 16949
Date: 09/10/2017 Revision 03 Page 5 of 8

Section C – FPT Industrial and IVECO -Specific Requirements added to IATF16949:2016

1. Sustainability (Ref. IATF 16949:2016 § 4.1 - 4.2 - 5.1.1 )

The Organization shall give evidence of compliance to the main pillars of sustainability,
showing compliance in terms of personnel safety (for example, as applicable and not complete:
fire permission, work safety assessment), environmental safeguard (for example, as applicable
and not complete: environmental operative licenses), interaction with the surrounding context
(for example, as applicable and not complete: effective communication with third parties for
social or environmental purposes, when needed).

2. Customer Representative (Ref. IATF 16949:2016 § 5.3.2)

The Organization’s Top Management shall individualize in its structure at least one Customer
Representative in the Quality Department and/or in the Technical Area.
The Representative shall have responsibility and authority to ensure that these Customer
requirements are addressed and implemented.

3. Special characteristics related documentation (Ref. IATF 16949:2016 § 8.2.3.1.2)

Supplier shall draw up a specific documentation related to qualification and/or homologation
and to production processes from which it must be evident, moreover, how, by whom and with
which results the involved characteristics have been put on trial and approved. This
documentation shall be stored by the Supplier for at least 15 years. Supplier shall ensure that
checks and inspections can be performed by competent authorities.

Remarks:
 FPT Special Characteristics related to components with Part level S (safety) are
identified by “PQC-S”.
 Iveco Special Characteristics related to components with Part level S (safety) are
identified by “CNH2-S”

4. REACH - IMDS (Ref. IATF 16949:2016 § 8.4.2.2)

The Organization, if requested (i.e. according Directive on End-of Life Vehicle 2000/53/EC, EU
Regulation (EC) No 1907/2006), shall upload to the International Material Data System (IMDS),
http://www.mdsystem.com, the data related to the chemical composition of its products. The
 CNH INDUSTRIAL
CUSTOMER-SPECIFIC
REQUIREMENTS FOR
IATF 16949
Date: 09/10/2017 Revision 03 Page 6 of 8

Organization is even responsible for the data uploaded to IMDS related to the products of its
own Suppliers.
In case of product under development, the data uploading shall be done before the Pilot
Phase.

5. Special Characteristics (Ref. IATF 16949:2016 § 8.2.3.1.2)

A product characteristic is a potential "Key" characteristic when its variation out of the technical
specifications (Non-Conformity) can compromise important aspects of the product itself, such
as passenger safety (Report or PQC-S or CNH2-S), Law/Legal approval Conformity, external
Customer satisfaction, internal Customer satisfaction.
Supplier can use its proper symbology for the identification of Key characteristics. However, a
correlation table must be established between Supplier and Customer documentary systems
and must be quoted on the drawing. Standard FPT-FPI.IFN053 or Iveco Std. 18-0011 must
always be considered.

6. Periodic layout inspection and functional testing (Ref. IATF 16949:2016 § 8.6.2).
Organization shall plan dimensional inspections and functional tests even if not expressly
required by the Customer; this plan shall fulfill as minimum with the following (see PUR 30 for
details):

- Complete Self-Qualification every 2 (two) years (unless otherwise agreed by SQE).

- Complete dimensional and material controls once per year.

Records shall be available for Customer review and results must be submitted to Customer for
revision.

7. Prototype Programme (Ref. IATF 16949:2016, § 8.3.4.3)

Supplier will provide all delivered prototype parts with Certification of Quality and Conformance
of Prototypes.
Prototypes must be properly and single identified, by means on method or according to
customer required.
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CUSTOMER-SPECIFIC
REQUIREMENTS FOR
IATF 16949
Date: 09/10/2017 Revision 03 Page 7 of 8

8. Field Management (Ref. IATF 16949:2016 § 10.2.6)

On demand, Organization shall actively participate in the Tutorship and Field Management
programs, in order to improve the Quality level of the products and to reduce the related
warranty costs.

9. Organizations Performance Analysis (Ref. IATF 16949:2016 § 9.1.2.1)

The Organization’s Board shall analyze the Customer satisfaction factors monthly; The
analysis shall at least include the following:

i. Performance indicators available in SQP system (e.g. PPM, PIQ, CSL)

ii. Customer validated Action Plan monitoring, due to negative outcome (≤2) of Process
Audit, Production Demonstration Run, Process Planning Review.
iii. FPT or Iveco Customer specific Implementation Plans monitoring.
iv. Poor quality cost monitoring (e.g. scraps, reworks, sorts, CSL2 and CSL3 due to
internal failures, warranty, penalties, recall campaigns for external failures).

Output of management reviews shall include detailed decisions and actions related to problems
pointed out by Customer (CSL1, CSL2, PPM, etc.).

10. Product approval process (Ref. IATF 16949:2016 § 8.3.4.4)

The Organization shall use CNHI-like methodologies (PUR 30) for product approval process of
its own Suppliers. In case the Organization cannot afford this requirement, the product
approval process adopted shall be validated by SQE.
Sub-Suppliers with quality system in development that do not fulfill minimum requirements for
PPAP completion, must – in accordance with the Supplier – work out an Action Plan for PPAP
implementation.

11. On Job Training (Ref. IATF 16949:2016 § 7.2.2)

Procedures shall be used in order to avoid that either contractors or agency personnel are
assigned to quality critical jobs.
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CUSTOMER-SPECIFIC
REQUIREMENTS FOR
IATF 16949
Date: 09/10/2017 Revision 03 Page 8 of 8

12. Incoming Material Quality (Ref. IATF 16949:2016 § 9.1.2)

Incoming material inspection and testing – if not in free pass – are mandatory for all materials
and components.

13. Customer Owned Production Tooling (Ref. IATF 16949:2016 § 8.5.3)

All the Customer owned tools, specially the ones for the low volume productions, must be
subjected to preventive maintenance (see Process Audit check list). Special attention must be
paid to those tools used for either low volumes or sporadic productions.

14. Supplier Status Special Notifications (IATF 16949:2016, item 9.1.2.1)

Supplier will have to inform its own Certification Body within 5 working days in case of
notification of Customer special quality issues:
- Supplier in NBH (New Business Hold);
- Supplier with Controlled Shipment Level 2 and Level 3 (opened)
- Recall Campaign when supplier responsibility was confirmed

15. Revision History

REV. DATE SECTION MODIFICATION

0 September 21st, 2015 All New Document

Procedure FPI 9.01102, I.S. 18-0030 and I.S. 18-
Section A “General 0001replaced by PUR30 and General
1 March 24th , 2017
Procedures” purchasing terms and conditions
Add QPS 08018 in item “11”
2 July 27th, 2017 All Transition to IATF 16949
Tables in Sections A
3 October, 09th, 2017 Updating reference documents
and B

Checked and signed by

Francesco Ricci
CNH Industrial
Head of Supplier Quality