NetApp® Hardware

Diagnostics Guide

The sections in this guide provide the following information:

● Overview of the Diagnostics Guide gives a high-level overview of what diagnostics are
available for your Network Appliance® storage appliances and gives some examples of
when to run them.
● Running Diagnostics describes the Diagnostic Monitor and how to run diagnostics on your
system.
● Diagnostics Menus lists and defines the menu options of the Diagnostic Monitor's individual
diagnostic tests.
● Error Messages defines the coding conventions used, lists and defines the error messages
generated by the diagnostic tests, and recommends the corrective action to address errors
you encounter.
● Environmental Error Messages lists and defines the environmental error messages
generated when you run the environmental status test in the miscellaneous motherboard
test menu. The error messages are listed according to the platform in which the
motherboard and any related daughterboard resides and are described according to the
type of sensor that is reporting the error condition. This section also recommends the
corrective action to address errors you encounter.

Part Number: 215-01912+A0

Last updated: April 6, 2006
Legal Information
This section describes the following topics:

● Copyright

● Trademarks

● Support note

● Communications regulations
 [ Up ] [ Trademarks ] [ Copyright ] [ Support note ] [ Communications regulations ]

Copyright
Copyright © 1994–2006 Network Appliance, Inc. All rights reserved. Printed in the U.S.A.

No part of this document covered by copyright may be reproduced in any form or by any
means—graphic, electronic, or mechanical, including photocopying, recording, taping, or storage in
an electronic retrieval system—without prior written permission of the copyright owner.

Network Appliance reserves the right to change any products described herein at any time, and
without notice. Network Appliance assumes no responsibility or liability arising from the use of
products described herein, except as expressly agreed to in writing by Network Appliance. The use
or purchase of this product does not convey a license under any patent rights, trademark rights, or
any other intellectual property rights of Network Appliance.

The product described in this manual may be protected by one or more U.S. patents, foreign
patents, or pending applications.

RESTRICTED RIGHTS LEGEND: Use, duplication, or disclosure by the government is subject to

restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer
Software clause at DFARS 252.277-7103 (October 1988) and FAR 52-227-19 (June 1987).
 [ Up ] [ Trademarks ] [ Copyright ] [ Support note ] [ Communications regulations ]

Trademarks
NetApp, the Network Appliance logo, the bolt design, NetApp–the Network Appliance Company,
DataFabric, Data ONTAP, FAServer, FilerView, MultiStore, NearStore, NetCache, SecureShare,
SnapDrive, SnapLock, SnapManager, SnapMirror, SnapMover, SnapRestore, SnapVault,
Spinnaker Networks, the Spinnaker Networks logo, SpinAccess, SpinCluster, SpinFS, SpinHA,
SpinMove, SpinServer, SyncMirror, and WAFL are registered trademarks of Network Appliance,
Inc. in the U.S.A. and/or other countries. gFiler, Network Appliance, SnapCopy, Snapshot, and The
Evolution of Storage are trademarks of Network Appliance, Inc. in the U.S.A. and/or other countries
and registered trademarks in some other countries. ApplianceWatch, BareMetal, Camera-to-
Viewer, ComplianceClock, ComplianceJournal, ContentDirector, ContentFabric, EdgeFiler,
FlexClone, FlexVol, FPolicy, HyperSAN, InfoFabric, LockVault, Manage ONTAP, NOW, NOW
NetApp on the Web, ONTAPI, RAID-DP, RoboCache, RoboFiler, SecureAdmin, Serving Data by
Design, SharedStorage, Simulate ONTAP, Smart SAN, SnapCache, SnapDirector, SnapFilter,
SnapMigrator, SnapSuite, SnapValidator, SohoFiler, SpinAV, SpinManager, SpinMirror,
SpinRestore, SpinShot, SpinStor, vFiler, VFM, VFM (Virtual File Manager), VPolicy, and Web Filer
are trademarks of Network Appliance, Inc. in the United States and other countries. NetApp
Availability Assurance and NetApp ProTech Expert are service marks of Network Appliance, Inc. in
the U.S.A.

All other brands or products are trademarks or registered trademarks of their respective holders
and should be treated as such.

Network Appliance is a licensee of the CompactFlash and CF Logo trademarks.

Network Appliance NetCache is certified RealSystem compatible.

 [ Up ] [ Trademarks ] [ Copyright ] [ Support note ] [ Communications regulations ]

Support note
Microsoft has not established a commitment to support SnapManager for Exchange and filers used
in an Exchange configuration. There can be no assurance that Microsoft will provide support for
this usage. Network Appliance supports SnapManager for Exchange and NetApp filers used in an
Exchange environment and has invested resources in third-party programs to provide the highest
quality support possible to our customers.
 [ Up ] [ Trademarks ] [ Copyright ] [ Support note ] [ Communications regulations ]

Communications regulations
FCC notices (U.S. only)

Network Appliance devices are designed for a CFR 47 (Code Federal Regulations) Part 15 Class
A environment.

The FCC and Network Appliance guarantee the user’s rights to operate this equipment only if the
user complies with the following rules and regulations:

● Install and operate this equipment in accordance with the specifications and instructions in
this guide.
● Modify this equipment only in the ways specified by Network Appliance.
● Use shielded cables with metallic RFI/EMI connector hoods to maintain compliance with
applicable emissions standards.
● If the system has nine or more Fibre Channel disk shelves, install the system in two or
three NetApp System Cabinets to maintain performance within Part 15 of CFR 47
regulations.

Compliance with Part 15 of CFR 47

This equipment has been tested and found compliant with Part 15 of the CFR 47 rules for Class A
digital devices. These rules are designed to provide reasonable protection from interference to
electronics equipment operated in a commercial environment.

Operation of this device is subject to the following two conditions:

● This device cannot cause harmful interference.

● This device must accept any interference received, including interference that may cause
undesired operation.

Compliance with ICES-003

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A conforme à la norme NMB-003 du Canada.

Compliance with EN regulations

Marking by the symbol indicates compliance of this Network Appliance device to the EMC
Directive and the Low Voltage Directive of the European Union. Such marking is indicative that this
Network Appliance device meets technical standards.
This is a Class A product. In a domestic environment this product may cause radio interference, in
which case the user may be required to take adequate measures.

Bureau of Standards, Metrology, and Inspections notice (BSMI, Taiwan only)

Translation of the BSMI notice:

Warning: This is a Class A product. In a domestic environment this product may cause
radio interference, in which case the user may be required to take adequate measures.

Voluntary Control Council for Interference by Information Technology

Equipment (VCCI, Japan)

Translation of the VCCI-A notice:

This is a Class A product based on the standard of the Voluntary Control Council for
Interference by Information Technology Equipment (VCCI). If this equipment is used in a
domestic environment, radio disturbance may arise. If such trouble occurs, the user may be
required to take corrective actions.
Contact Information
Network Appliance, Inc.
495 East Java Drive
Sunnyvale, CA 94089
Telephone: +1 (408) 822-6000
Fax: +1 (408) 822-4501
Support telephone: +1 (888) 4-NETAPP

Documentation comments: [email protected]

Information Web: http://www.netapp.com

Preface
About this guide

This document describes how to boot and operate the diagnostics available for Network
Appliance™ storage appliances.

Audience

This guide is for qualified system administrators and service personnel who are familiar with
Network Appliance storage appliances. The procedures in this guide describe replacement,
upgrade, and maintenance tasks for personnel with the following skills and experience:

● Working familiarity with small computer system hardware and operation

● Basic understanding of common networking concepts and practices
● Working familiarity with accepted tools and procedures for installing and operating sensitive
electronic equipment

Command conventions

You can enter storage appliance commands on the system console or from any client that can
obtain access to the storage appliance using Telnet. This guide uses the command syntax and
output of SunOS 4.1x in examples of commands run on a UNIX workstation. If you use a different
version of UNIX, the command syntax and output might be different.

Formatting conventions

The following table lists different character formats used in this guide to offset special information.

Formatting convention Type of information

Italic type ● Words or characters that require special attention.

● Placeholders for information you must supply. For
example, if the guide requires you to enter the fctest
adaptername command, you enter the characters
"fctest" followed by the actual name of the adapter.
● Man page names.
● Book titles in cross-references.
 Monospaced font ● Command and daemon names.
● Information displayed on the system console or other
computer monitors.
● Contents of files.

Bold monospaced font Words or characters you type. What you type is always shown
in lowercase letters, unless your program is case-sensitive
and uppercase letters are necessary for it to work properly.

Keyboard conventions

This guide uses capitalization and some abbreviations to refer to the keys on the keyboard. The
keys on your keyboard might not be labeled exactly as they are in this guide.

What is in this guide... What it means...

hyphen (-) Used to separate individual keys.

For example

Ctrl-D means holding down the Ctrl key while pressing the D
key.

Enter Used to refer to the key that generates a carriage return,

although the key is named Return on some keyboards.

type Used to mean pressing one or more keys on the keyboard.

enter Used to mean pressing one or more keys and then pressing
the Enter key.

Special messages

This guide contains special messages that are described as follows:

Note
A note contains important information that helps you install or operate the system efficiently.
Caution
A caution contains instructions that you must follow to avoid damage to the equipment, a system
crash, or loss of data.

WARNING
A warning contains instructions that you must follow to avoid personal injury.

Release history

For release information and history, see the NOW Web site at http://now.netapp.com.
Safety Information (Sicherheitshinweise)
Safety Rules

All products are Class 1 laser devices. You must follow these safety rules when working with this
equipment:

WARNING: Failure to follow these directions could result in bodily harm or loss of life.

● Switzerland only—for FAS900, GF900, R200, and C6200 systems: This equipment
relies on fuses/circuit breakers in the building installation for overcurrent protection. Each
power supply must receive power from a separately dedicated outlet with a 10A fuse/circuit
breaker.
● When installing disk shelves and a storage appliance into a movable cabinet or rack, install
from the bottom up for best stability.
● DC-based systems must be installed in a restricted access location and the two input
power terminals for the DC power supply must be connected to separate isolated branch
circuits.
● To reduce the risk of personal injury or equipment damage, allow internal components time
to cool before touching them and ensure that the equipment is properly supported or
braced when installing options.
● This equipment is designed for connection to a grounded outlet. The grounding type plug is
an important safety feature. To avoid the risk of electrical shock or damage to the
equipment, do not disable this feature.
● This equipment has one or more replaceable batteries. There is danger of explosion if the
battery is incorrectly replaced. Replace the battery only with the same or equivalent type
recommended by the manufacturer. Dispose of used batteries according to the
manufacturer’s instructions.

Warning for units with two power supplies

If your storage appliance or disk shelf has multiple power cords and you need to turn the unit off,
heed the following warning:

WARNING: This unit has more than one power supply cord. To reduce the risk of electrical
shock, disconnect all power supply cords before servicing.
Sicherheitsvorgaben

Alle Produkte sind Lasergeräte der Klasse 1. Die folgenden Sicherheitshinweise sind beim
Betreiben des Geräts unbedingt zu beachten:

VORSICHT: Nichtbeachtung dieser Anweisungen kann zu schweren Körperschäden führen

oder tödlich sein.

● Nur für die Schweiz - Systeme FAS900, GF900, R200 und C6200: Diese Geräte
erfordern den Festeinbau von Sicherungen zum Überstromschutz. Jeder Netzanschluss
muss mit Strom aus getrennten, speziell für diesen Zweck vorgesehenen Steckdosen
versorgt werden, die jeweils mit einer 10A-Sicherung geschützt sind.
● Bei der Montage der Diskettenregale und Archivierungsgeräte, des NetCache™ -Geräts
oder des NearStore® -Systems in bewegliche Schränke oder Regale sind die Geräte von
unten nach oben einzubauen, um optimale Stabilität zu gewährleisten.
● Gleichstrom-Systeme müssen an Betriebsstaette mit beschraenktem Zutritt installiert sein
und die beiden Eingangsstromklemmen für das Gleichstrom-Netzteil müssen an separate
und isolierte Abzweigleitungen angeschlossen sein.
● Zum Schutz vor Körperverletzung oder Sachschäden am Gerät lassen Sie die inneren
Bauteile stets vor dem Berühren abkühlen. Sorgen Sie dafür, dass das Gerät richtig
abgestützt ist oder fest aufrecht steht, bevor Sie neues Zubehör einbauen.
● Dieses Gerät ist für die Einspeisung aus einer geerdeten Netzverbindung ausgelegt. Der
Netzstecker mit Erdungsvorrichtung ist ein wichtiger Sicherheitsschutz. Zum Schutz vor
elektrischem Schlag oder Sachschäden am Gerät die Erdung nicht abschalten.
● Das Gerät ist mit einer oder mehreren auswechselbaren Batterien ausgestattet. Bei
unsachgemäßem Auswechseln der Batterie besteht Explosionsgefahr. Batterien nur mit
dem vom Hersteller empfohlenen Typ oder entsprechenden Typen ersetzen. Gebrauchte
Batterien sind gemäß den Anweisungen des Herstellers zu entsorgen.

Warnhinweis für Geräte mit mehr-fachen Netzan-schlussleitungen

Sollte Ihr Archiviergerät, NetCache-Gerät, NearStore-Gerät oder Diskettenregal mehrfache

Netzanschlussleitungen aufweisen und Sie wollen das Gerät abschalten, bitte folgenden
Warnhinweis beachten.

ACHTUNG: Gerät besitzt zwei Netzanschlussleitungen. Vor Wartung alle Anschlüsse vom
Netz trennen.
Overview of the Diagnostics Guide
About this section

This section gives a high-level overview of what diagnostics are and gives some examples of when
to run them.

Topics in this section

This section discusses the following topics:

● About diagnostics
● Optional materials
● Booting the diagnostics program
About diagnostics
The Diagnostic Monitor

The Diagnostic Monitor is a set of diagnostics tools and tests that is used to search for and
determine hardware problems. It is used as part of system troubleshooting to help isolate and
identify a faulty component or to confirm that a specific component is operating properly.

When to run diagnostics

Typically, you run diagnostics after one of the following events happens on your system:

● System panic is caused by an unidentified hardware failure

● Access to a specific device becomes intermittent or the device becomes unavailable
● System response time becomes sluggish

The following scenarios are examples of when you might run diagnostics:

After the initial hardware installation

When you install your system for the first time, before you boot it, you can check the hardware
components by running the all diagnostic. If any problems exist at the hardware level, you can
learn about them before you boot the system and connect it to the network.

When the system fails

When the system fails, test the system by first running the all diagnostic and then running
individual diagnostics to isolate the cause of the failure.

When adding or replacing hardware

Before you add new hardware to your system, verify that the version of the Diagnostic Monitor you
have in your system supports the new hardware -- the notes in the download site applicable to your
platform will provide some information on this.

When you add new hardware, such as disk shelves, or change hardware components, before you
boot the system, run individual diagnostics, such as fcal, to make sure that the disk shelf
connections are sound.

When you replace a suspect component, run an individual diagnostic on the new component to
check it before you boot the system. If the problem persists, it is not caused by the suspect
component, but lies somewhere else.

If you suspect a problem in a specific hardware area

For example, you observed a lot of error messages of a specific type that point to a problem with
the FC-AL connection. This should lead you to run the fcal comprehensive diagnostic while the
system is running. If the system passes all tests except for the two tests that require a loopback
plug, you might disconnect the system at an appropriate time and run the Loop integrity and Read-
only bus tests in extended mode.

Another example is a CPU fan error causing Data ONTAP™ software to panic and shut down the
system. When you examine the fan and see that it is spinning, a specific test of the fan might show
that the fan is not spinning at the right speed. Replacing the CPU fan should solve the problem.
Optional materials
Optional tools and equipment

You might need the following tools and equipment to run diagnostics, if you plan on correcting any
system or component problems you might find.

Tools and equipment Where needed

#1 and #2 Phillips screwdriver Opening the filer, removing cabinet components, and
replacing cards and adapters in the system.

Loopback plugs Needed by some diagnostic tests that run in extended

mode. The plugs close data transmission loops of
some system cards, such as Ethernet cards. Make
sure that you have the appropriate loopback plugs for
the specific card or adapter.

Antistatic wrist strap and grounding leash Used for grounding yourself during equipment
replacement.

Reference guides

You might need the following supporting guides to assist you in replacing system components.

Manuals Reasons
Appropriate hardware, hardware service guide, These guides contain information for installing or
or field service guide for your storage replacing components in your storage appliance.
appliance.
Booting the diagnostics program
Location of diagnostics

Depending on the platform, the diagnostics program is in one of the following places:

Platform Location
F810, F820, F840, C3100, and C6100 FLASH PROM or diskette labeled Network Appliance
Diagnostics
For the F825, F880, C1200, C1300, CompactFlash
C2100, C6200, C2300, C3300,
NearStore systems, gFiler gateways,
and FAS200, FAS900, FAS3000,
FAS6000, V3000, and V6000 series

Note
You can download the latest version of the diagnostics program from the NOW Web site at
http://now.netapp.com.
 [ Up ] [ Booting from FLASH ] [ Booting from CompactFlash ] [ Booting from a diskette ]

Booting the diagnostics program

Booting from FLASH
To boot the diagnostics program, complete the following steps.

Step Action
1 Turn off power to the system if it is on. The switch for each power supply is located on the
back.

You should be in one of the following situations:

● The system failed due to a hardware or software error.

● The system is down briefly for hardware maintenance, such as replacing a
component or adding a disk shelf.
● You installed the system for the first time and are ready to turn on the power source
and automatically boot the system.

2 Turn on power to the system.

As the system boots, interrupt the process during the memory test by pressing the Delete
key.

Result

The OK prompt appears after the memory test is completed.

3 Enter the following command at the prompt:

sys-diag

Result

The diagnostics program starts to boot. When booting is

complete, the top-level user interface and the Diagnostic Monitor appear, listing all available
features.

Where to go next

After the Diagnostic Monitor loads, you can begin running either all diagnostic tests or specific
tests. See Running Diagnostics for more information about the specific tests you can perform with
the Diagnostic Monitor.
 [ Up ] [ Booting from FLASH ] [ Booting from CompactFlash ] [ Booting from a diskette ]

Booting the diagnostics program

Booting from CompactFlash
For the F825, F880, C6200, C2300, C3300, NearStore systems, gFiler gateways,
and FAS200, FAS900, FAS3000, FAS6000, V3000, and V6000 series

To boot the diagnostics program, complete the following steps.

Step Action
1 Turn off power to the system if it is on. The switch for each power supply is located on the
back.

You should be in one of the following situations:

● The system failed due to a hardware or software error.

● The system is down briefly for hardware maintenance, such as replacing a
component or adding a disk shelf.
● You installed the system for the first time and are ready to turn on the power source
and automatically boot the system.

2 Turn on power to the system.

As the system boots, interrupt the process during the memory test by pressing the Delete
key.

Result

The OK prompt appears for most platforms after the memory test is completed.

For the FAS200 series/GF270c and the FAS3000/V3000 series, the CFE prompt appears.

For the FAS6000 series, the Loader prompt appears.

3 If your platform is a... Then...
 C2300, C3300, or FAS200, FAS3000, Enter the following command at the prompt:
FAS6000, V3000, or V6000 series
boot_diags

Result

The diagnostics program starts to boot. When

booting is complete, the top-level user interface
and the Diagnostic Monitor appear, listing all
available features.
F825, F880, a NearStore system, a gFiler Enter the following command at the prompt:
gateway, or a FAS900 series
boot diags

Result

The diagnostics program starts to boot. When

booting is complete, the top-level user interface
and the Diagnostic Monitor appear, listing all
available features.

For the C1200, C1300, and C2100

To boot the diagnostics program, complete the following steps.

Step Action
1 Reboot the system.
2 From the startup menu, select Load Service Menu.
3 Select Network Appliance Diagnostics.

Where to go next

After the Diagnostic Monitor loads, you can begin running either all diagnostic tests or specific
tests. See Running Diagnostics for more information about the specific tests you can perform with
the Diagnostic Monitor.
 [ Up ] [ Booting from FLASH ] [ Booting from CompactFlash ] [ Booting from a diskette ]

Booting the diagnostics program

Booting from a diskette
To boot the diagnostics program from a diskette, complete the following steps.

Step Action
1 Turn off power to the system if it is on. The switch for each power supply is located on the
back.

You should be in one of the following situations:

● The system failed due to a hardware or software error.

● The system is down briefly for hardware maintenance, such as replacing a
component or adding a disk shelf.
● You installed the system for the first time and are ready to turn on the power source
and automatically boot the system.

2 Insert the diagnostics diskette labeled Network Appliance Diagnostics into the disk drive on
the front of the system.

3 Turn on power to the system.

Result

The diagnostics program starts to boot. When booting is

complete, the top-level user interface and the Diagnostic Monitor appear, listing all available
features.

Where to go next

After the Diagnostic Monitor loads, you can begin running either all diagnostic tests or specific
tests. See Running Diagnostics for more information about the specific tests you can perform with
the Diagnostic Monitor.
Running Diagnostics
About this section

This section describes the Diagnostic Monitor and how to run diagnostics on your system.

Topics in this section

This section discusses the following topics:

● Diagnostic Monitor user interface

● Running diagnostic tests
Diagnostic Monitor user interface
About the Diagnostic Monitor

The Diagnostic Monitor is a menu-driven ASCII interface. It contains three sections:

● Diagnostics
● Commands
● Options

Diagnostic Monitor menu

Typically, you test all components at once by selecting the all option from this menu. You can
also run individual diagnostic tests by selecting the test grouping, such as the mem test, from this
menu. You can also select individual commands from the Commands section, to perform specific
tasks, such as setting options. The Diagnostic Monitor also enables you to control the way certain
diagnostics work, such as whether a test stops when encountering an error.

The complete Diagnostic Monitor options are as follows:

Diagnostics

all All system diagnostics

mb Motherboard diagnostic

mem Main memory diagnostic

nvram NVRAM diagnostic

ether Ethernet controller diagnostic

fddi FDDI controller diagnostic

scsi SCSI controller diagnostic

fcal FCAL controller diagnostic

atm ATM controller diagnostic

 gbe GbE controller diagnostic

iscsi iSCSI target HBA diagnostic

ci Cluster interconnect diagnostic

rmc Remote management controller diagnostics

floppy 3-1/2" floppy drive diagnostic

dafs Emulex VI(GbE) controller diagnostic

agent Agent and rlm diagnostic

cf-card CompactFlash controller diagnostic

stress System wide stress diagnostic

toe TCP controller diagnostic

Commands

Config (print a list of configured PCI devices)

Default (restore all options to default settings)

Exit (exit diagnostics and return to firmware OK prompt)

Help (print this commands list)

Options (print current option settings)

Run <diag...diag> (run selected diagnostics)

Options
 Count <number> (loop selected diagnostic<s> <number> of passes>

Loop <yes | no> (loop selected diagnostic(s)>

Status <yes | no> (print status messages)

Stop <yes | no> (stop-on-error / keep running)

Xtnd <yes | no> (extended tests / regular tests)

Mchk <auto | off | on | halt> (machine check control)

CPU <0 | 1> (run diagnostic with CPU0 | run diagnostic with CPU1)

Seed <number> (random seed (0:use machine generated number))

Enter Diag, Command or Option:

For detailed information

The following sections describe the individual sections of the Diagnostic Monitor:

● Diagnostics menu options

● Commands menu options
● Options menu options
 [ Up ] [ Diagnostics menu ] [ Commands menu ] [ Options menu ]

Diagnostic Monitor user interface

Diagnostics menu options
About the Diagnostics menu

The individual Diagnostics menu options are for the individual diagnostic tests, such as nvram, mb,
and so on. Typically, these tests enable you to focus your testing on a specific process or
component of a card.

Sample Diagnostics menu

The following is an example of a second-level menu for the GbE diagnostic tests:

GBE Diagnostic

______________________________

GBE cards present:

Slot 10: GBE-INTEL

1: Comprehensive test 41: Port-port 10B test (Xtnd)

2: Reset test 42: Port-port 100B test (Xtnd)

3: EEPROM test 43: Port-port 1 G test (Xtnd)

4: Internal lp test 1G 70: Display MAC address

5: External lp test 1G (Xtnd) 71: Display all registers

6: Internal lp test 10B 72: Display EEPROM

7: Internal lp test 100B 73: Set MAC address [Factory]

8: External lp test 10B (Xtnd) 90: GBE card selection

9: External lp test 100B (Xtnd) 91: Enable/disable looping

10: Interrupt test 92: Stop/continue on error

11: Quick Interrupt test 93: Extended/Normal test mode

40: MAC loop test 99: Exit

Select feature by number [ ]

 [ Up ] [ Diagnostics menu ] [ Commands menu ] [ Options menu ]

Diagnostic Monitor user interface

Commands menu options
About the Commands menu

The following six commands are available in the Commands section of the Diagnostic Monitor.

Commands

Config (print a list of configured PCI devices)

Default (restore all options to default settings)

Exit (exit diagnostics and return to firmware OK prompt)

Help (print this commands list)

Options (print current option settings)

Run <diag...diag> (run selected diagnostic)

Config command

The config command enables you to learn what Peripheral Component Interconnect (PCI)
devices you have on your system and how they are configured.

The following example shows the config output for an F840 filer configuration:

Onboard: (id=1166,0008) NorthBridge

Onboard: (id=8086,1229) 10/100 Ethernet

Onboard: (id=1166,0200) SIO/ISA Bridge

Slot 1: (id=1127,0300) Tape

Slot 2: (id=8086,1209) Quad 10/100 Ethernet

Slot 3: (id=1077,2200) Quad 10/100 Ethernet

Slot 4: (id=1077,2200) Gb Ethernet

Slot 5: (id=1077,2200) Gb Ethernet

Slot 6: (id=1077,1280) FCAL

Slot 7: (id=8086,1229) FCAL

Slot 8: (id=10e4,0003) FCAL

Slot 9: (id=1011,000f) FCAL

Slot 10: (id=8086,1000) Servernet

Slot 11: (id=1275,0002) NVRAM-3

Enter Diag, Command or Option:

Default and options commands

The default and options commands are closely related. They are compared in the following
table.

Command Enables you to...

default Return all test option settings to default values, which are

● loop no
● status yes
● stop yes
● xtnd no
● mchk auto
options Display the current test option settings.

When test options are set to default values, the system displays the following output
after the default command:

--Tests will stop on error

--Diagnostic looping disabled
--Status messages enabled
--Normal testing enabled
--Automatically select action on machine checks
(Halt on most machine checks)

For example, when you modify the option to the setting you want at the Enter
Diag, Command, or Option prompt:

loop yes

The system response in this example shows all settings but one are set to default:

--Tests will stop on error

**Diagnostic looping enabled
--Status messages enabled
--Normal testing enabled
--Automatically select action on machine checks
(Halt on most machine checks)

Note
The asterisks before the option setting indicate a non-default value. The count option
is not listed because it does not have a default setting.

Exit command

The exit command exits the Diagnostics program and returns you to the firmware OK prompt.
Following this, you can reboot the system without power-cycling the machine.

If you need to stop a diagnostic session while it is running, you can use the Ctrl-C command.

Help command

Online help is available for the Diagnostic Monitor through the help command. The help
command lists what is available through the diagnostics, commands, and options menus. It
also identifies the version of Diagnostics that is being run.

Run command
The run command enables you to run several diagnostic sessions in sequence, using the run
command followed by the diagnostic names you want to run. Each session runs without interactive
test selection menus.

In the following example, you are running the mb (motherboard) diagnostic and the memory
diagnostic:

run mb mem
 [ Up ] [ Diagnostics menu ] [ Commands menu ] [ Options menu ]

Diagnostic Monitor user interface

Options menu options
About the Options menu

The six test options in the Diagnostic Monitor are as follows:

Options

Count <number> (loop selected diagnostic<s> <number> of passes)

Loop <yes | no> (loop selected diagnostic(s))

Status <yes | no> (print status messages)

Stop <yes | no> (stop-on-error / keep running)

Xtnd <yes | no> (extended tests / regular tests)

Mchk <auto | off | on | halt> (machine check control)

Seed <number> <random seed <0:use machine generated number>>

Count and loop options

The following table describes the count and loop options.

Count and loop

Description
options
count <number> You can control how many loop passes are executed.

The count option works only when looping is enabled.

Example

To limit an internal or external loopback test to six loop passes, you would
enter:

count 6

loop no (default) Looping is disabled. Terminates session at the end of a pass. Does not
continue to loop continuously.
loop yes Looping is enabled.

The test run loops continuously or for the specified number of loop passes,
if you set the count option.

Enabled looping applies to the all and run commands.

When you enable looping with loop yes, you can also specify the number
of loop passes with count <number>.

Example

To enable looping, you would enter the following command:

loop yes

**Diagnostic looping enabled

The system response tells you looping is enabled.

Example count and loop options

The following example enables looping and sets the number of loop passes to six:

loop yes
**Diagnostic looping enabled
count 6

Status option
The following table lists the status option settings.

Status option Description

status yes Displays the diagnostic status in detail.
(default)
status no Displays the diagnostic status in a brief sentence.

Stop option

The following table lists the stop option settings.

Stop option Description

stop yes When diagnostics discovers an error, it stops at the end of a complete loop pass.
(default) The error is logged to the console terminal. If the stop option is enabled, the
diagnostic stops execution at the end of a complete test pass.
stop no When diagnostics discovers an error, it continues running.

You can run additional tests and continue to encounter additional errors.

Xtnd option

Extended mode applies only to tests that are marked with the Xtnd label. There are two possible
settings, described in the following table.

Xtnd option Description

xtnd no (default) In this test mode, called normal test mode, you are testing the system
component within the inner boundaries of the unit.
xtnd yes In this test mode, called extended test mode, you are testing the physical
media outside the unit.

Note: Although loopback plugs are required to run some FC-AL diagnostic
tests, they are not required when the Fibre Channel loop has its own
terminator.

Example of xtnd yes

This example shows xtnd yes and the system reminding you that you might need loopback plugs
and warning you of the consequences of running xtnd yes with NICs.

xtnd yes
**Extended testing enabled
NOTE: Some diagnostics require loopback plugs for complete test
operation and will indicate failures without these plugs!!

CAUTION: Do not run these diagnostics on network adapter cards with

live network connections. Disconnect all network connections prior
to running network diagnostics in Xtnd mode. Running with attached
networks can adversely affect other attached devices. Type 'xtnd n'
to cancel Extended test mode.

Example of a test failure

This example shows a test failure when you have done the following:

● Failed to prepare the FC-AL adapter with loopback plugs

● Failed to set the xtnd yes test option
● Selected 11--Loop integrity LRC test [Xtnd] in the FCAL test menu

ERROR DLH0020: FCAL loop is open. Check cables and associated hardware
FCAL loop test...........................................FAILED

See Error Messages, for a description of individual error messages.

Preparing to run a test in extended mode

To prepare for a test in extended mode that requires loopback plugs, complete the following steps.

Step
Action

1 Disconnect the system from the network and if applicable from a cluster.
2 Connect the loopback plugs to the card.
3 Enable extended mode from the Diagnostic test menu by entering its number:

93

4 Run the comprehensive test or the specific loop test.

5 Remove the loopback plugs after the test is completed.

Mchk option

The mchk (machine check) option enables you to control system behavior when the hardware
detects a machine check error.

The four mchk settings are as follows.

Mchk option When a machine check is detected, the system...
mchk auto Automatically chooses the best machine check control for the diagnostic. Usually it
(default) halts the diagnostic session.

You can use non-default machine check settings in certain memory testing
circumstances to aid in diagnosing hardware problems.
mchk halt Halts the system immediately, going into a panic state. Reboot the system to
continue running diagnostics.
mchk no Silently ignores the error, unless it is fatal.
mchk yes Does not halt diagnostic execution if memory parity/ECC errors or similar errors are
detected. The system reports the machine check and resumes the diagnostic
execution. The diagnostic can continue testing and analyzing all errors in the test
pass, possibly providing a more accurate callout of memory DIMM failures.

Example

In the following example, you enable machine check with the mchk yes option.

mchk yes
**Machine checks enabled
(Display memory machine checks and continue)

Options you can set at test menu level

You can set the loop, stop, and xtnd options not only at the Diagnostic Monitor menu level, but
also at the individual test menu level.

For example, when you enter gbe to run diagnostics on the GbE card, the GbE Diagnostic test
menu appears, offering the following test options:

91: Enable/disable looping

92: Stop/continue on error

93: Extended/Normal test mode

You can also enable looping on the card by entering the number for the option:

91

Seed option
The following table lists the seed option settings.

Seed option Description

seed <number> Enables the user to feed the Memory, NVRAM, and Cache diagnostics tests
with a user-defined seed. Even if the test is random, this option recreates a test
scenario and the value of the seed is displayed at the beginning of the test.
seed 0 The diagnostics tests will use a machine generated seed number.
(default)

See Diagnostics Menus for more information about individual diagnostic test menus.
Running diagnostic tests
About the tests

The Diagnostic Monitor enables you to run tests of all components in the system or to select
individual components for testing.

Tests that are labeled [Xtnd] often require you to install a set of appropriate loopback plugs on
the tested component before you start the test and will indicate failures without these plugs.

Caution: Do not run [Xtnd] mode diagnostics on network adapter cards with live network
connections. Disconnect all network connections prior to running network diagnostics in [Xtnd]
mode. Running with attached networks can adversely affect other attached devices. Type xtnd n
to cancel Extended test mode.

Items that are labeled [Factory], [Mfg], or the like, are accessible only to Network Appliance
manufacturing personnel with special password privileges.

Running diagnostics on a FAS270c series

A FAS270c is a FAS270 with two system modules. If you are running diagnostics on system
module B for example, you will see the following system message and question if you select
specific tests or options that test the FC-AL interface or the disks:

Running diagnostic tests

About the tests

The Diagnostic Monitor enables you to run tests of all components in the system or to select
individual components for testing.

Tests that are labeled [Xtnd] often require you to install a set of appropriate loopback plugs on
the tested component before you start the test and will indicate failures without these plugs.

Caution: Do not run [Xtnd] mode diagnostics on network adapter cards with live network
connections. Disconnect all network connections prior to running network diagnostics in [Xtnd]
mode. Running with attached networks can adversely affect other attached devices. Type xtnd n
to cancel Extended test mode.

Items that are labeled [Factory], [Mfg], or the like, are accessible only to Network Appliance
manufacturing personnel with special password privileges.

Running diagnostics on a FAS270c series

A FAS270c is a FAS270 with two system modules. If you are running diagnostics on system
module B for example, you will see the following system message and question if you select
specific tests or options that test the FC-AL interface or the disks:

Diagnostics is currently running on Module B.

If Module A, the partner system, is running Data

ONTAP or Diagnostics, then FCAL external loopback
and disk tests may report nonexistent failures.

To run all FCAL tests on this system, you must

power cycle the shelf and leave Module A at the
CFE prompt.

NOTE: FCAL external loopback and disk tests will

automatically be skipped if you answer "yes" to
the following question.

Is Module A currently running Data ONTAP or

Diagnostics (yes/no)?

This question is only asked once per diagnostic session and the system will recognize the
response for all tests and options run during that session. If the answer is yes, then only a limited
set of FC-AL tests or options are available for running. If the answer is no, then all tests and
options are available for running.

For detailed information

The following sections describe how to run and interpret either type of test:

● Running all diagnostic tests

● Running individual diagnostic tests
● Test results
 [ Up ] [ Running all tests ] [ Running individual tests ] [ Test results ]

Running diagnostic tests

Running all diagnostic tests
When to run the all test

To identify a hardware problem as quickly as possible, you run diagnostics on all components
using the all diagnostic. You should select this option only after a normal system shutdown, a
new card is installed, or there is no chance to preserve customer data after a system crash.

FAS270c only: If you are running diagnostics on system module B and you responded that system
module A is running Data ONTAP or Diagnostics, then only a limited set of FC-AL tests or options
are available for running.

Do not use the all option for the following circumstances:

● Immediately after a system crash

● If log data is stored

Using the all option

To run diagnostics on all components, complete the following step.

Step Action
1 In the Diagnostic Monitor, after the Enter Diag, Command, or Option prompt, enter
the following command:

all

Results

As each test starts, its name and the test result appears on the console.

By default, diagnostic testing stops when an error is encountered. The error is displayed on
the screen, so you can identify the problem. See Error Messages, for more information
about error messages.

Note
You can set the all option to run diagnostic testing without stopping when an error is
detected. Use the stop no option from the Diagnostic Monitor. See Stop option for more
information about setting this option.
C1300 only: Running the all option generates a System Event Log that must be cleared.
Failure to clear this log will cause the Alarm LED to blink in amber. To clear the log, enter
the following command:

environment chassis bmc sel-clear

 [ Up ] [ Running all tests ] [ Running individual tests ] [ Test results ]

Running diagnostic tests

Running individual diagnostic tests
Individual test menu structure

The hardware component that you are testing determines what appears in its test menu. However,
all individual test menus share some common features:

● 1 -- You always use 1 to run a comprehensive test or all tests in the menu. This is the
quickest way to learn whether you have a problem on the component.
● 99 -- You always use 99 to exit the menu.

See Diagnostics Menus, for a detailed description of the individual test menus.

The following table describes the basic organization of test menus by numbers and shared
functions.

Menu number Function

1 Runs all the tests in the main test group (2-19)
2-39 This is the main test group. Each test tests a specific part of the component.

40s Runs additional tests, which are used to debug and narrow down the problem
after you run the main test group.

70s through 80s Displays specific information about the system component. Also lets you set
specific conditions for testing. These tests are also used for initialization
functions.

90s Lets you set the loop, stop, and xtnd options at the test menu level and exit.

Running individual diagnostics

To run diagnostics on an individual component, complete the following steps.

Step Action
1 In the Diagnostic Monitor, after the Enter Diag, Command, or Option prompt, enter
the name of the diagnostic.

Example

gbe

Result

The Gigabit diagnostic test menu appears.

2 Enter the number of the test you want to run or enter 1 to run a comprehensive test.
 [ Up ] [ Running all tests ] [ Running individual tests ] [ Test results ]

Running diagnostic tests

Test results
Example test output

When you run a test, its name, results, and error messages, if any, appear on the screen and you
are returned to the test menu.

In the following example, the Comprehensive test is selected in the GBE Diagnostic menu.
The external loopback test is skipped because the GbE card was not prepared for being tested in
extended mode.

Select feature by number [1]: 1

Performing comprehensive GBE test on slot 6
Memory test .........................PASSED
Firmware test ........................PASSED
CPU state check .....................PASSED
External loopback test(xtnd only) ..SKIPPED
*********Comprehensive GBE test .....PASSED

Error message output

A diagnostic can log up to 12 errors. If the test encounters too many errors, it stops execution. If
the stop option is enabled, the diagnostic stops execution at the end of a complete test pass. After
the test finishes, you can run additional tests and continue logging additional errors.

Example

The following example shows an error message you might see during a test:

DZH0112 Battery dead. RTC not functional!

Where to go next

After the Diagnostic Monitor is loaded, you can run diagnostics on all system components or
individual components. See Diagnostics Menus, for a list and description of the tests you can run.
See Error Messages, for a list and description of all diagnostic error messages, along with the
suggested corrective action. See Environmental Error Messages, for a list and description of all
environmental error messages, along with the suggested corrective action.
Diagnostics Menus
About this section

This section lists and defines the menu options of the Diagnostic Monitor's individual diagnostic
tests.

If you receive an error message during a particular test, go to Error Messages, to determine what
the message means and to determine how to correct the problem encountered by the test.

Topics in this section

This section discusses the following topics.

● Motherboard diagnostics
● Main memory diagnostics
● Card diagnostics
● Floppy drive diagnostics
● CompactFlash card diagnostics
● Stress diagnostics
Motherboard diagnostics
About motherboard diagnostics

The motherboard diagnostic test the integrity of a variety of components on the motherboard or
system backplane. The data you retrieve from these tests helps you determine what component is
causing an error.

For example, if you want to check the PCI devices and slots on the motherboard, you select the
Misc. board component menu option, then select the appropriate test from the Miscellaneous
board component tests submenu.

For detailed information

For detailed information about the motherboard and backplane diagnostic menus, see the following
sections:

● C1200
● C1300
● C2100
● FAS200 series
● F800 series/C3100/C6100/R100/GF825
● FAS900 series/R150/R200/C6200/GF900 series
● FAS3000 series /C2300/C3300/V3000 series
● FAS6000/V6000 series
Diagnostics Menus - Motherboard
C1200 motherboard tests
About the C1200 motherboard tests

This section addresses the Motherboard menu and the Miscellaneous board test, the Cache test,
the Onboard Ethernet test, and the Onboard SCSI test submenus for the C1200 platforms. To go
to the error messages associated with the motherboard diagnostic tests, see Motherboard error
messages.

For detailed information

For detailed information about the menus, see the following sections:

● Motherboard menu
● Misc. board test menu
● Cache test menu
● Onboard Ethernet test menu
● Onboard SCSI test menu
● BMC test menu

You can generate the C1200 environmental error codes by running the miscellaneous board
diagnostic tests.
 [ Up ] [ Motherboard menu ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ]
[ Onboard SCSI ] [ BMC test ]

Motherboard menu and submenus

Motherboard menu
This section describes the Motherboard menu.

Test no Test Description

1 Comprehensive motherboard diag Runs all tests in this menu in current mode.
2 Misc. board test menu Accesses the miscellaneous motherboard test menu.
3 Cache test menu Accesses the CPU cache tests. For more
information, see Cache test menu.
4 Onboard Ethernet test menu Accesses the onboard Ethernet adapter test menu.
5 Onboard SCSI test menu Accesses the onboard SCSI adapter test menu.
6 BMC test Accesses the baseboard management controller test
menu.
71 Show PCI configuration Lists the contents of all adapters in the PCI slots on
the motherboard.
72 Show detailed PCI info Displays detailed information about the contents and
settings of the cards in the PCI slots.
73 Initialize real-time clock Initializes the onboard real-time clock to user-defined
settings.
74 Show system info Displays information about the system.
75 System serial info setup (Mfg) Option not available.
91 Enable/disable looping Enables or disables continuous running of a
diagnostic test. The test is stopped when Ctrl-C is
pressed or when an error is encountered if option 92
is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an error.
If looping is enabled, as set by option 91, looping
continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
 [ Up ] [ Motherboard menu ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ]
[ Onboard SCSI ] [ BMC test ]

Motherboard menu and submenus

Miscellaneous board test menu
This section describes the Miscellaneous board test submenu.
Test no Test Description
1 Run all miscellaneous tests Runs all tests in this menu in current mode.

2 Check CPU/host bridge status Tests the CPU host bridge chipset.

3 Check CSB5 status Verifies that the South Bridge System I/O chipset is alive
and responding normally.

4 Check PCI devices and slots Verifies that the onboard PCI devices and slots are alive
and responding normally.

5 Check memory interface Verifies that accesses to main memory are operating
correctly. Uses a sliding bits pattern.

6 Check boot flash access Verifies access to system boot PROM. Reads and
checks Programmable Read Only Memory (PROM) data.

7 Real-time clock test Verifies and displays system clock and date.

8 Check environmental status Checks the Environmental Status Register (ESR) for
fault conditions, such as fan failure and high
temperature.

9 Check Super I/O status Verifies that the Super I/O chip is alive and responding
normally.

71 Show PCI configuration Shows the configuration of the Peripheral Component

Interconnect (PCI), a peripheral bus.

72 Show detailed PCI info Displays detailed information about the PCI.

73 Initialize real-time clock Initializes the battery powered, real-time clock.

91 Enable/disable looping Enables or disables continuous running of a diagnostic
test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.

92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If

looping is enabled, as set by option 91, looping continues
after an error is encountered.

93 Extended/normal test mode Enables or disables extended mode on tests where

extended mode is an available option.

99 Exit Exits this diagnostics menu.

 [ Up ] [ Motherboard menu ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ]
[ Onboard SCSI ] [ BMC test ]

Motherboard menu and submenus

Cache test menu
The section describes the Cache test submenu.
Test no Test Description
1 Comprehensive cache test Runs all tests in this menu in current mode.

2 Cache walking data bits test Verifies the data path between the CPU and cache (on
systems with cache).

3 Cache stuck-at faults test Scans through all cache locations, checking for stuck bits
(0 or 1).

4 Cache random read/write test Tests by random reading or writing of cache locations.

5 Cache random data test Tests by placing random data in every cache location.
Provides good cell verification.

6 Cache random address test Tests by generating random addresses for reading and
writing. Stresses addressing.

7 Cache spill test Tests the cache interface to main memory. Causes
cache flush and reload. Provides excellent test of cache
management logic.

8 Cache tag test Tests the cache tags by reading random addresses.

9 Cache MP test Tests the cache on an MP system.

91 Enable/disable looping Enables or disables continuous running of a diagnostic

test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.

92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If

looping is enabled, as set by option 91, looping continues
after an error is encountered.
99 Exit Exits this diagnostics menu.
 [ Up ] [ Motherboard menu ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ]
[ Onboard SCSI ] [ BMC test ]

Motherboard menu and submenus

Onboard Ethernet test menu
This section describes the onboard Ethernet test submenu. The Ethernet diagnostic tests can
generate error messages associated with the hardware and software.
Test no Test Description
1 Comprehensive Ethernet test Runs all tests in this menu in current mode.

2 Display Ethernet address Reads and displays device address.

3 Software reset test Verifies software reset function.

4 Internal lpbk test 10B Tests data movement between main memory and the
Ethernet chip on the 10Base-T/100Base-TX Ethernet
device using on-chip loopback capability.
5 Internal lpbk test 100B

6 Internal Phy lpbk test 10B Tests data movement between main memory and the
Ethernet chip on the 10Base-T/100Base-TX interface,
7 Internal Phy lpbk test 100B
using on-chip PHY (physical device) loopback capability.

8 External lpbk test 10Bt [Xtnd] Extended test mode: Tests data transfer between
memory and the Ethernet chip on the 10Base-T/100Base-
9 External lpbk test 100Bt [Xtnd] TX interface, involving loopback over connected wire.
Also tests overall Ethernet functionality. Requires
loopback plug.

10 Link test Verifies the external link condition. Requires loopback

plug or Ethernet connection.
11 Interrupt test Tests the interrupt mechanism. Checks transmit and
receive interrupts, as well as timer interrupts.

12 Status check Checks the status of the onboard Ethernet interface.

74 Show the EEPROM contents Displays the Electrically Erasable Programmable Read
Only Memory (EEPROM) contents.
90 On-board Ethernet select Enables you to select the onboard Ethernet port for
testing.

91 Enable/disable looping Enables or disables continuous running of a diagnostic

test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.

92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If

looping is enabled, as set by option 91, looping
continues after an error is encountered.

93 Extended/normal test mode Enables or disables extended mode on tests where

extended mode is an available option.

99 Exit Exits this diagnostics menu.

 [ Up ] [ Motherboard menu ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ]
[ Onboard SCSI ] [ BMC test ]

Motherboard menu and submenus

Onboard SCSI test menu
This section describes the Onboard SCSI test submenu. The SCSI diagnostic tests can generate
error messages associated with the controller and disk shelf.

Test no Test Description

1 Comprehensive SCSI test Runs all tests in this menu in current mode.
2 SCSI card self test Verifies the PCI configuration registers, the
SCSI chip configuration, firmware commands,
mailboxes, and status and error information.
Reads and verifies the serial EEPROM data.
Tests the on-chip SSRAM with fixed and
random data patterns. Tests the DMA of fixed
and random data patterns between SSRAM
and most locations of main memory. Runs built-
in self-test
3 SCSI interrupt test Tests the ISP SCSI adapter interrupt.
4 Read-only bus test [Xtnd] Extended test mode: Tests SCSI adapter loop
integrity by reading from each disk attached to
the SCSI adapter.
5 Read/write bus test [Mfg] Option not available.
6 Disk read test (FCTEST) Tests the SCSI adapter connection by reading
from each disk attached to the SCSI interface.
7 Disk read/write test Option not available.
42 Scan and show disks (R100) Lists the status of all the disks on the specified
SCSI adapters. Requires disks attached to the
SCSI host adapter on the R100.
71 Show ISP chip info Displays information about the ISP chip.
72 Show attached SCSI devices Displays the SCSI devices attached to the
system.
73 Show all disks (probe-scsi-all) Displays all SCSI disks.
74 Reset SCSI adapter Resets the SCSI adapter.
75 Show serial EEPROM data Displays the serial EEPROM data.
76 Program serial EEPROM data [Factory] Option not available.
77 Go to shelf Diagnostics menu Option not available.
78 Set serial # and revision [Factory] Option not available.
79 Zero disk test area [Factory] Option not available.
90 SCSI card selection Enables you to select a specific SCSI card for
testing.
91 Enable/disable looping Enables or disables continuous running of a
diagnostic test. The test is stopped when Ctrl-C
is pressed or when an error is encountered if
option 92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an
error. If looping is enabled, as set by option 91,
looping continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests
where extended mode is an available option.
99 Exit Exits this diagnostics menu.
 [ Up ] [ Motherboard menu ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ]
[ Onboard SCSI ] [ BMC test ]

Motherboard menu and submenus

BMC menu
This section describes the BMC menu. The BMC diagnostic tests can generate error messages
associated with the hardware and software.

Test no Test Description

1 Comprehensive test Runs all tests in this menu in current mode.
2 BMC self test Gets the self test results of the BMC
3 Environment test Verifies that all environmental sensors are working
through the BMC.
4 SDR read test Verifies that the sensor data repository (SDR) is
readable.
5 SEL read test Verifies that the system event log (SEL) is readable.
6 LCD exercise Option not available.
7 BMC timer test Verifies that the timer that timestamps SEL events is
working.
41 BMC NMI test Verifies that BMC can generate false NMIs to cause a
core dump.
42 BMC front panel test Requires the user to press the front panel button to verify
that this action causes the platform to generate an NMI
and a core dump.
43 SEL write test (Mfg) Verifies that software can record events in the System
Event Log (SEL).
71 Show BMC SEL time restart Displays the current time as measured by the BMC's
SEL timer.
72 Get reason for restart Identifies the reason for the previous reboot.
73 Show device info Displays device information about the BMC.
74 Show SDR info Displays information held in the BMC's SDR.
75 Show SEL info Displays information held in the BMC's SEL.
76 Clear SEL (Mfg) Option not available.
77 Emergency shutdown (Mfg)
78 BMC update menu (Xtnd)
79 Dump SEL Records Displays all the BMC SEL records in a user-readable
format.
80 Dump Raw SEL Records Displays all the BMC SEL records in the raw format.
91 Enable/disable looping Enables or disables continuous running of a diagnostic
test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If
looping is enabled, as set by option 91, looping continues
after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
Diagnostics Menus - Motherboard
C1300 motherboard tests
About the C1300 motherboard tests

This section addresses the Motherboard menu and the Miscellaneous board test, the Cache test,
the Onboard Ethernet test, and the Onboard SCSI test submenus for the C1300 platforms. To go
to the error messages associated with the motherboard diagnostic tests, see Motherboard error
messages.

For detailed information

For detailed information about the menus, see the following sections:

● Motherboard menu
● Misc. board test menu
● Cache test menu
● Onboard Ethernet test menu
● Onboard SATA test menu
● BMC test menu

You can generate the C1300 environmental error codes by running the miscellaneous board
diagnostic tests.
 [ Up ] [ Motherboard menu ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ]
[ Onboard SATA ] [ BMC test ]

Motherboard menu and submenus

Motherboard menu
This section describes the Motherboard menu.

Note: Running Test 1 of the following menu generates a System Event Log that must be cleared.
Failure to clear this log will cause the Alarm LED to blink in amber. To clear the log, enter the
following command:

environment chassis bmc sel-clear

Test no Test Description

1 Comprehensive motherboard diags Runs all tests in this menu in current mode.
2 Misc. board test menu Accesses the miscellaneous motherboard test
menu.
3 Cache test menu Accesses the CPU cache tests. For more
information, see Cache test menu.
4 Onboard Ethernet test menu Accesses the onboard Ethernet adapter test menu.
5 Onboard SATA test menu Accesses the onboard SCSI adapter test menu.
6 BMC test Accesses the baseboard management controller
test menu.
71 Show PCI configuration Lists the contents of all adapters in the PCI slots on
the motherboard.
72 Show detailed PCI info Displays detailed information about the contents
and settings of the cards in the PCI slots.
73 Initialize real-time clock Initializes the onboard real-time clock to user-
defined settings.
74 Show System info Displays information about the system.
75 System serial info setup (Mfg) Option not available.
91 Enable/disable looping Enables or disables continuous running of a
diagnostic test. The test is stopped when Ctrl-C is
pressed or when an error is encountered if option
92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an error.
If looping is enabled, as set by option 91, looping
continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
 [ Up ] [ Motherboard menu ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ]
[ Onboard SATA ] [ BMC test ]

Motherboard menu and submenus

Miscellaneous board test menu
This section describes the Miscellaneous board test submenu.
Test no Test Description
1 Run all miscellaneous tests Runs all tests in this menu in current mode.
2 Check CPU/host bridge status Tests the CPU host bridge chipset.
3 Check CSB5 status Verifies that the South Bridge System I/O chipset is alive
and responding normally.
4 Check PCI devices and slots Verifies that the onboard PCI devices and slots are alive
and responding normally.
5 Check memory interface Verifies that accesses to main memory are operating
correctly. Uses a sliding bits pattern.
6 Check boot flash access Verifies access to system boot PROM. Reads and
checks Programmable Read Only Memory (PROM) data.
7 Real-time clock test Verifies and displays system clock and date.
8 Check environmental status Checks the Environmental Status Register (ESR) for
fault conditions, such as fan failure and high
temperature.
9 Check Super I/O status Verifies that the Super I/O chip is alive and responding
normally.
71 Show PCI configuration Shows the configuration of the Peripheral Component
Interconnect (PCI), a peripheral bus.
72 Show detailed PCI info Displays detailed information about the PCI.
73 Initialize real-time clock Initializes the battery powered, real-time clock.
91 Enable/disable looping Enables or disables continuous running of a diagnostic
test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If
looping is enabled, as set by option 91, looping continues
after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
 [ Up ] [ Motherboard menu ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ]
[ Onboard SATA] [ BMC test ]

Motherboard menu and submenus

Cache test menu
The section describes the Cache test submenu.
Test no Test Description
1 Comprehensive cache test Runs all tests in this menu in current mode.
2 Cache walking data bits test Verifies the data path between the CPU and cache (on
systems with cache).
3 Cache stuck-at faults test Scans through all cache locations, checking for stuck bits
(0 or 1).
4 Cache random read/write test Tests by random reading or writing of cache locations.
5 Cache random data test Tests by placing random data in every cache location.
Provides good cell verification.
6 Cache random address test Tests by generating random addresses for reading and
writing. Stresses addressing.
7 Cache spill test Tests the cache interface to main memory. Causes
cache flush and reload. Provides excellent test of cache
management logic.
8 Cache tag test Tests the cache tags by reading random addresses.
9 Cache MP test Tests the cache on an MP system.
91 Enable/disable looping Enables or disables continuous running of a diagnostic
test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If
looping is enabled, as set by option 91, looping continues
after an error is encountered.
99 Exit Exits this diagnostics menu.
 [ Up ] [ Motherboard menu ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ]
[ Onboard SATA] [ BMC test ]

Motherboard menu and submenus

Onboard Ethernet test (BGE) menu
This section describes the onboard BGE (Ethernet) test submenu. The BGE diagnostic tests can
generate error messages associated with the hardware and software.

Note: Tests that are labeled [Xtnd] often require loopback plugs for complete test operation and
will indicate failures without these plugs.

Caution: Do not run [Xtnd] mode diagnostics on network adapter cards with live network
connections. Disconnect all network connections prior to running network diagnostics in [Xtnd]
mode. Running with attached networks can adversely affect other attached devices. Type xtnd n
to cancel Extended test mode.

Test no Test Description

1 Comprehensive bge test Runs all tests in this menu in current mode.
2 Reset test Verifies software reset function.
3 Link test Verifies the external link condition. Requires loopback
plug or Ethernet connection.
4 EEPROM test Displays the Electrically Erasable Programmable Read
Only Memory (EEPROM) contents.
5 Interrupt test Tests the interrupt mechanism. Checks transmit and
receive interrupts, as well as timer interrupts.
6 Internal Mac lp test 10B Tests movement of data through the MAC using on-chip
7 Internal Mac lp test 100B loopback capability.

8 Internal Mac lp test 1G

9 External lp test 10Bt [Xtnd] Extended test mode: Tests data transfer between
memory and the Ethernet chip on the 10Base-T/100Base-
10 External lp test 100Bt [Xtnd] TX interface, involving loopback over connected wire.
Also tests overall Ethernet functionality. Requires
11 External lp test 1Gt [Xtnd]
loopback plug.
41 Port-port 10B test (Xtnd) This test tests the data path from one channel to another
42 Port-port 100B test (Xtnd) for the dual channel NICS, requires a twisted pair
network cable to be connected between the 2 ports.
43 Port-port 1 G test (Xtnd)
70 Display MAC address Verifies and displays the MAC address of the card.
71 Display all registers Displays all the card memory registers.
72 Display all stats counters Displays all the card statistics.
73 Dump EEPROM Displays the EEPROM data.
74 Set MAC address [Factory] This is test is unavailable.
90 BGE card selection Enables you to select the onboard Ethernet port for
testing.
91 Enable/disable looping Enables or disables continuous running of a diagnostic
test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If
looping is enabled, as set by option 91, looping continues
after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
 [ Up ] [ Motherboard menu ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ]
[ Onboard SATA ] [ BMC test ]

Motherboard menu and submenus

Onboard SATA test menu
This section describes the Onboard SATA test submenu. The SATA diagnostic tests can generate
similar error messages to those associated with the SCSI controller.

Note: Tests that are labeled [Xtnd] often require loopback plugs for complete test operation and
will indicate failures without these plugs.

Caution: Do not run [Xtnd] mode diagnostics on network adapter cards with live network
connections. Disconnect all network connections prior to running network diagnostics in [Xtnd]
mode. Running with attached networks can adversely affect other attached devices. Type xtnd n
to cancel Extended test mode.

Test no Test Description

1 Comprehensive SATA test Runs all tests in this menu in current mode.
8 Drive PowerCycle test Restarts the drive.
9 Read-only bus test Tests the loop integrity by reading from each disk
attached to the SCSI adapter.
10 Read/write bus test [Mfg] Option not available.
11 Disk read test Tests the SCSI adapter connection by reading from each
disk attached to the SCSI interface.
12 Disk read/write test [Mfg] Option not available.
71 Show chip info Displays information about the chip.
72 Show attached SCSI devices Displays the SCSI devices attached to the system.
74 Reset SCSI adapter Resets the SCSI adapter.
91 Enable/disable looping Enables or disables continuous running of a diagnostic
test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If
looping is enabled, as set by option 91, looping continues
after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
 [ Up ] [ Motherboard menu ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ]
[ Onboard SATA ] [ BMC test ]

Motherboard menu and submenus

BMC menu
This section describes the BMC menu. The BMC diagnostic tests can generate error messages
associated with the hardware and software.

Note 1: Running this menu generates a System Event Log that must be cleared. Failure to clear
this log will cause the Alarm LED to blink in amber. To clear the log, enter the following command:

environment chassis bmc sel-clear

Note 2: Tests that are labeled [Xtnd] often require loopback plugs for complete test operation
and will indicate failures without these plugs.

Caution: Do not run [Xtnd] mode diagnostics on network adapter cards with live network
connections. Disconnect all network connections prior to running network diagnostics in [Xtnd]
mode. Running with attached networks can adversely affect other attached devices. Type xtnd n
to cancel Extended test mode.

Test no Test Description

1 Comprehensive test Runs all tests in this menu in current mode.
2 BMC self test Gets the self test results of the BMC
3 Environment test Verifies that all environmental sensors are working
through the BMC.
4 SDR read test Verifies that the sensor data repository (SDR) is
readable.
5 SEL read test Verifies that the system event log (SEL) is readable.
6 LCD exercise Option not available.
7 BMC timer test Verifies that the timer that timestamps SEL events is
working.
43 SEL Write Test (Xtnd) Verifies that software can record events in the System
Event Log (SEL).
71 Show BMC SEL time Displays the current time as measured by the BMC's
SEL timer.
72 Get reason for restart Identifies the reason for the previous reboot.
73 Show device info Displays device information about the BMC.
74 Show SDR info Displays information held in the BMC's SDR.
75 Show SEL info Displays information held in the BMC's SEL.
76 Clear SEL (Mfg) Option not available.
77 Emergency shutdown (Mfg)
78 BMC update menu (Xtnd)
79 Dump SEL Records Displays all the BMC SEL records in a user-readable
format.
80 Dump Raw SEL Records Displays all the BMC SEL records in the raw format.
91 Enable/disable looping Enables or disables continuous running of a diagnostic
test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If
looping is enabled, as set by option 91, looping continues
after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
Diagnostics Menus - Motherboard
C2100 motherboard tests
About the C2100 motherboard tests

This section addresses the Motherboard menu and the Miscellaneous board test, the Cache test,
the Onboard Ethernet test, the Onboard SCSI test and BMC test submenus for the C2100
platform. To go to the error messages associated with the motherboard diagnostic tests, see
Motherboard error messages.

For detailed information

For detailed information about the menus, see the following sections:

● Motherboard menu
● Misc. board test menu
● Cache test menu
● Onboard Ethernet test menu
● Onboard SCSI test menu
● BMC test menu

You can generate the C2100 environmental error codes by running the miscellaneous board
diagnostic tests.
[ Up ] [ Motherboard ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ] [ Onboard SCSI ]
[ BMC test ]

Motherboard menu and submenus

Motherboard menu
This section describes the Motherboard menu.

Test no Test Description

1 Comprehensive motherboard diag Runs all tests in this menu in current mode.
2 Misc. board test menu Accesses the miscellaneous motherboard test menu.
3 Cache test menu Accesses the CPU cache tests. For more
information, see Cache test menu.
4 Onboard Ethernet test menu Accesses the onboard Ethernet adapter test menu.
5 Onboard SCSI test menu Accesses the onboard SCSI adapter test menu.
6 BMC test Accesses the baseboard management controller test
menu.
71 Show PCI configuration Lists the contents of all adapters in the PCI slots on
the motherboard.
72 Show detailed PCI info Displays detailed information about the contents and
settings of the cards in the PCI slots.
73 Initialize real-time clock Initializes the onboard real-time clock to user-defined
settings.
74 Show system info Displays information about the system.
91 Enable/disable looping Enables or disables continuous running of a
diagnostic test. The test is stopped when Ctrl-C is
pressed or when an error is encountered if option 92
is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an error.
If looping is enabled, as set by option 91, looping
continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
[ Up ] [ Motherboard ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ] [ Onboard SCSI ]
[ BMC test ]

Motherboard menu and submenus

Miscellaneous board test menu
This section describes the Miscellaneous board test submenu.
Test no Test Description
1 Run all miscellaneous tests Runs all tests in this menu in current mode.

2 Check CPU/host bridge status Tests the CPU host bridge chipset.

3 Check CSB5 status Verifies that the South Bridge System I/O chipset is alive
and responding normally.

4 Check PCI devices and slots Verifies that the onboard PCI devices and slots are alive
and responding normally.

5 Check memory interface Verifies that accesses to main memory are operating
correctly. Uses a sliding bits pattern.

6 Check boot flash access Verifies access to system boot PROM. Reads and
checks Programmable Read Only Memory (PROM) data.

7 Real-time clock test Verifies and displays system clock and date.

8 Check environmental status Checks the Environmental Status Register (ESR) for
fault conditions, such as fan failure and high
temperature.

9 Check Super I/O status Verifies that the Super I/O chip is alive and responding
normally.

71 Show PCI configuration Shows the configuration of the Peripheral Component

Interconnect (PCI), a peripheral bus.

72 Show detailed PCI info Displays detailed information about the PCI.

73 Initialize real-time clock Initializes the battery powered, real-time clock.

91 Enable/disable looping Enables or disables continuous running of a diagnostic
test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.

92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If

looping is enabled, as set by option 91, looping continues
after an error is encountered.

93 Extended/normal test mode Enables or disables extended mode on tests where

extended mode is an available option.

99 Exit Exits this diagnostics menu.

[ Up ] [ Motherboard ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ] [ Onboard SCSI ]
[ BMC test ]

Motherboard menu and submenus

Cache test menu
The section describes the Cache test submenu.
Test no Test Description
1 Comprehensive cache test Runs all tests in this menu in current mode.

2 Cache walking data bits test Verifies the data path between the CPU and cache (on
systems with cache).

3 Cache stuck-at faults test Scans through all cache locations, checking for stuck bits
(0 or 1).

4 Cache random read/write test Tests by random reading or writing of cache locations.

5 Cache random data test Tests by placing random data in every cache location.
Provides good cell verification.

6 Cache random address test Tests by generating random addresses for reading and
writing. Stresses addressing.

7 Cache spill test Tests the cache interface to main memory. Causes
cache flush and reload. Provides excellent test of cache
management logic.

8 Cache tag test Tests the cache tags by reading random addresses.

9 Cache MP test Tests the cache on an MP system.

91 Enable/disable looping Enables or disables continuous running of a diagnostic

test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.

92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If

looping is enabled, as set by option 91, looping continues
after an error is encountered.
99 Exit Exits this diagnostics menu.
[ Up ] [ Motherboard ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ] [ Onboard SCSI ]
[ BMC test ]

Motherboard menu and submenus

Onboard Ethernet test menu
This section describes the onboard Ethernet test submenu. The Ethernet diagnostic tests can
generate error messages associated with the hardware and software.
Test no Test Description
1 Comprehensive Ethernet test Runs all tests in this menu in current mode.

2 Display Ethernet address Reads and displays device address.

3 Software reset test Verifies software reset function.

4 Internal lpbk test 10B Tests data movement between main memory and the
Ethernet chip on the 10Base-T/100Base-TX Ethernet
device using on-chip loopback capability.
5 Internal lpbk test 100B

6 Internal Phy lpbk test 10B Tests data movement between main memory and the
Ethernet chip on the 10Base-T/100Base-TX interface,
7 Internal Phy lpbk test 100B
using on-chip PHY (physical device) loopback capability.

8 External lpbk test 10Bt [Xtnd] Extended test mode: Tests data transfer between
memory and the Ethernet chip on the 10Base-T/100Base-
9 External lpbk test 100Bt [Xtnd] TX interface, involving loopback over connected wire.
Also tests overall Ethernet functionality. Requires
loopback plug.

11 Interrupt test Tests the interrupt mechanism. Checks transmit and

receive interrupts, as well as timer interrupts.

12 Status check Checks the status of the onboard Ethernet interface.

74 Show the EEPROM contents Displays the Electrically Erasable Programmable Read
Only Memory (EEPROM) contents.

75 Show revision Displays the revision number.

90 On-board Ethernet select Enables you to select the onboard Ethernet port for
testing.

91 Enable/disable looping Enables or disables continuous running of a diagnostic

test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.

92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If

looping is enabled, as set by option 91, looping
continues after an error is encountered.

93 Extended/normal test mode Enables or disables extended mode on tests where

extended mode is an available option.

99 Exit Exits this diagnostics menu.

[ Up ] [ Motherboard ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ] [ Onboard SCSI ]
[ BMC test ]

Motherboard menu and submenus

Onboard SCSI test menu
This section describes the Onboard SCSI test submenu. The SCSI diagnostic tests can generate
error messages associated with the controller and disk shelf.

Test no Test Description

1 Comprehensive SCSI test Runs all tests in this menu in current mode.
2 SCSI card self test Verifies the PCI configuration registers, the
SCSI chip configuration, firmware commands,
mailboxes, and status and error information.
Reads and verifies the serial EEPROM data.
Tests the on-chip SSRAM with fixed and
random data patterns. Tests the DMA of fixed
and random data patterns between SSRAM
and most locations of main memory. Runs built-
in self-test
3 SCSI interrupt test Tests the ISP SCSI adapter interrupt.
4 Read-only bus test [Xtnd] Extended test mode: Tests SCSI adapter loop
integrity by reading from each disk attached to
the SCSI adapter.
5 Read/write bus test [Mfg] Option not available.
6 Disk read test (FCTEST) Tests the SCSI adapter connection by reading
from each disk attached to the SCSI interface.
7 Disk read/write test Option not available.
42 Scan and show disks (R100) Lists the status of all the disks on the specified
SCSI adapters. Requires disks attached to the
SCSI host adapter on the R100.
71 Show ISP chip info Displays information about the ISP chip.
72 Show attached SCSI devices Displays the SCSI devices attached to the
system.
73 Show all disks (probe-scsi-all) Displays all SCSI disks.
74 Reset SCSI adapter Resets the SCSI adapter.
75 Show serial EEPROM data Displays the serial EEPROM data.
76 Program serial EEPROM data [Factory] Option not available.
77 Go to shelf Diagnostics menu Option not available.
78 Set serial # and revision [Factory] Option not available.
79 Zero disk test area [Factory] Option not available.
90 SCSI card selection Enables you to select a specific SCSI card for
testing.
91 Enable/disable looping Enables or disables continuous running of a
diagnostic test. The test is stopped when Ctrl-C
is pressed or when an error is encountered if
option 92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an
error. If looping is enabled, as set by option 91,
looping continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests
where extended mode is an available option.
99 Exit Exits this diagnostics menu.
[ Up ] [ Motherboard ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ] [ Onboard SCSI ]
[ BMC test ]

Motherboard menu and submenus

BMC menu
This section describes the BMC menu. The BMC diagnostic tests can generate error messages
associated with the hardware and software.

Test no Test Description

1 Comprehensive test Runs all tests in this menu in current mode.
2 BMC self test Gets the self test results of the BMC
3 Environment test Verifies that all environmental sensors are working
through the BMC.
4 SDR read test Verifies that the sensor data repository (SDR) is
readable.
5 SEL read test Verifies that the system event log (SEL) is readable.
6 LCD exercise Option not available.
7 BMC timer test Verifies that the timer that timestamps SEL events is
working.
41 BMC NMI test Verifies that BMC can generate false NMIs to cause a
core dump.
42 BMC front panel test Requires the user to press the front panel button to verify
that this action causes the platform to generate an NMI
and a core dump.
43 SEL write test (Mfg) Verifies that software can record events in the System
Event Log (SEL).
71 Show BMC SEL time restart Displays the current time as measured by the BMC's
SEL timer.
72 Get reason for restart Identifies the reason for the previous reboot.
73 Show device info Displays device information about the BMC.
74 Show SDR info Displays information held in the BMC's SDR.
75 Show SEL info Displays information held in the BMC's SEL.
76 Clear SEL (Mfg) Option not available.
77 Emergency shutdown (Mfg)
78 BMC update menu (Xtnd)
79 Dump SEL Records Displays all the BMC SEL records in a user-readable
format.
80 Dump Raw SEL Records Displays all the BMC SEL records in the raw format.
91 Enable/disable looping Enables or disables continuous running of a diagnostic
test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If
looping is enabled, as set by option 91, looping continues
after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
Diagnostics Menus - Motherboard
FAS200 series motherboard tests
About the FAS200 motherboard tests

This section addresses the Motherboard menu and the Miscellaneous board test, the Cache test,
the Onboard Ethernet test, and the Onboard FC-AL test submenus for the FAS200 platform. To go
to the error messages associated with the motherboard diagnostic tests, see Motherboard error
messages.

For detailed information

For detailed information about the menus, see the following sections:

● Motherboard menu
● Misc. board test menu
● Cache test menu
● Onboard Ethernet test menu
● Onboard FC-AL test menu

The following table identifies the environmental error messages that you can generate by running
the miscellaneous board diagnostic tests for the motherboards in the FAS200 series appliances.

Miscellaneous Board Tests run on... See...

FAS250 motherboard FAS250 environmental error codes
FAS270 motherboard FAS270 environmental error codes
 [ Up ] [ Motherboard ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ]
[ FC-AL diagnostics ]

Motherboard menu and submenus

Motherboard menu
This section describes the Motherboard menu.

FAS270c only: If you are running diagnostics on system module B and you responded that system
module A is running Data ONTAP or Diagnostics, then only a limited set of FC-AL tests or options
are available for running.

Test no Test Description

1 Comprehensive motherboard diag Runs all tests in this menu in current mode.
2 Misc. board test menu Accesses the miscellaneous motherboard test
menu.
3 Cache test menu Accesses the CPU cache tests. For more
information, see the Cache test menu.
4 Onboard Ethernet test menu Accesses the onboard Gigabit Ethernet test menu.
5 Onboard FCAL test menu Accesses the onboard FC-AL test menu.
71 Show PCI configuration Lists the contents of all adapters in the PCI slots
on the motherboard.
72 Show detailed PCI info Displays detailed information about the contents
and settings of the cards in the PCI slots.
73 Initialize real-time clock Initializes the onboard real-time clock to user-
defined settings.
74 Show system info Displays information about the system.
75 Serial info setup menu [Factory only] Option not available.
76 Show all disks Displays information about the disks.
91 Enable/disable looping Enables or disables continuous running of a
diagnostic test. The test is stopped when Ctrl-C is
pressed or when an error is encountered if option
92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an
error. If looping is enabled, as set by option 91,
looping continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests
where extended mode is an available option.
99 Exit Exits this diagnostics menu.
 [ Up ] [ Motherboard ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ]
[ FC-AL diagnostics ]

Motherboard menu and submenus

Miscellaneous board test menu
This section describes the Miscellaneous board test submenu.
Test no Test Description
1 Run all miscellaneous tests Runs all tests in this menu in current mode.

2 Check PCI devices Verifies that the onboard PCI devices are alive and
responding normally.

3 Check memory interface Verifies that accesses to main memory are operating
correctly. Uses a sliding bits pattern.

4 Check boot flash access Verifies access to system boot PROM. Reads and
checks Programmable Read Only Memory (PROM) data.

5 Real-time clock test Verifies and displays system clock and date.

6 Check Environmental Status Checks the Environmental Status Register (ESR) for
fault conditions, such as fan failure and high
temperature.

7 Front panel LED exercise Exercises the front panel LEDs by changing patterns in
the displays. You need to observe the LEDs blinking to
verify that they are working.
8 Test PCI slots Tests the PCI devices.

9 Check watchdog interrupt Checks that the watchdog interrupt is working.

71 Show PCI configuration Shows the configuration of the Peripheral Component

Interconnect (PCI), a peripheral bus.

72 Show detailed PCI info Displays detailed information about the PCI.

73 Initialize real-time clock Initializes the battery powered, real-time clock.

91 Enable/disable looping Enables or disables continuous running of a diagnostic
test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.

92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If

looping is enabled, as set by option 91, looping continues
after an error is encountered.

93 Extended/normal test mode Enables or disables extended mode on tests where

extended mode is an available option.

99 Exit Exits this diagnostics menu.

 [ Up ] [ Motherboard ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ]
[ FC-AL diagnostics ]

Motherboard menu and submenus

Cache test menu
The section describes the Cache test submenu.
Test no Test Description
1 Comprehensive cache test Runs all tests in this menu in current mode.

2 Cache walking data bits test Verifies the data path between the CPU and cache (on
systems with cache).

3 Cache stuck-at faults test Scans through all cache locations, checking for stuck bits
(0 or 1).

4 Cache random read/write test Tests by random reading or writing of cache locations.

5 Cache random data test Tests by placing random data in every cache location.
Provides good cell verification.

6 Cache random address test Tests by generating random addresses for reading and
writing. Stresses addressing.

7 Cache spill test Tests the cache interface to main memory. Causes
cache flush and reload. Provides excellent test of cache
management logic.

8 Cache tag test Tests the cache tags by reading random addresses.

9 Cache MP test Tests the cache on an MP system.

91 Enable/disable looping Enables or disables continuous running of a diagnostic

test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.

92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If

looping is enabled, as set by option 91, looping continues
after an error is encountered.
99 Exit Exits this diagnostics menu.
 [ Up ] [ Motherboard ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ]
[ FC-AL diagnostics ]

Motherboard menu and submenus

Onboard Ethernet test menu
This section describes the onboard Ethernet test submenu. The Ethernet diagnostic tests can
generate error messages associated with the hardware and software.

FAS270c only test:

To perform test 43, complete the following steps:

1. Boot both system modules to Diagnostics.

2. Select this test option on both system modules.
3. Select tx (transmit) on system module A and rx (receive) on system module B.
4. Then select tx (transmit) on system module B and rx (receive) on system module A.

Note: Tests that are labeled [Xtnd] often require loopback plugs for complete test operation and
indicate failures without these plugs.

Caution: Do not run [Xtnd] mode diagnostics on network adapters with live network connections.
Disconnect all network connections prior to running network diagnostics in [Xtnd] mode. Running
with attached networks can adversely affect other attached devices. Enter xtnd n to cancel
Extended test mode.

Test no Test Description

1 Comprehensive GBE test Runs all tests in this menu in current mode.

2 Reset test Runs a test that resets the Intel GbE card to its original
state.

4 Link test Verifies the external link condition. Requires loopback

plug or Ethernet connection.
5 Internal Mac lp test 10B Tests movement of data through the MAC.

6 Internal Mac lp test 100B

7 Internal Mac lp test 1G

8 Internal Tcvr lp test 10B Tests movement of data through the transceiver.
9 Internal Tcvr lp test 100B

10 Internal Tcvr lp test 1G

11 External lp test 10B (Xtnd) Extended test mode: Tests card functionality and data
movement between memory and the Ethernet cable.
Requires a loopback plug.
12 External lp test 100B (Xtnd)

13 External lp test 1G (Xtnd)

14 Interrupt test Performs the internal loopback test in Interrupt mode to

test and verify that the DMA/data transfers work in
Interrupt mode.
40 Port-port 10B test (Xtnd) Tests the data path from one channel to another for the
41 Port-port 100B test (Xtnd) dual-channel network interfaces. It requires a twisted-pair
network cable to be connected between the two ports.
42 Port-port 1 G test (Xtnd)
43 Cluster diag-diag test FAS270c only: Tests the third Ethernet interface which is
on the backplane and functions as the interconnect
interface between the two system modules.

70 Display MAC address Verifies and displays the MAC address of the interface.

71 Display all registers Displays all the memory registers.

72 Display Counters Displays the date counters.

73 Set MAC address [Factory] Option not available.
90 GBE card selection Enables the selection of a specific GbE interface in the
system.

91 Enable/disable looping Enables or disables continuous running of a diagnostic

test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.

92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If

looping is enabled, as set by option 91, looping continues
after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.

99 Exit Exits this diagnostics menu.

[ Up ] [ Motherboard ] [ Miscellaneous test ] [ Cache test ] [ Onboard Ethernet ] [ Onboard FC-AL ]

Motherboard menu and submenus

Onboard FC-AL diagnostics
This section describes the onboard FC-AL (Fibre Channel Arbitrated Loop) group of diagnostic
tests. The tests range from EEPROM data verification through data transfer integrity testing. The
FC-AL diagnostic tests can generate error messages associated with the interface and disk shelf.

FAS270c only: If you are running diagnostics on system module B and you responded that system
module A is running Data ONTAP or Diagnostics, then only tests 2, 3, and 4 are available for
running.

Note
To perform disk or shelf diagnostics, select test 90 and identify the channel. This returns you to the
main FC-AL menu. Then select test 80 or 81.

FC-AL diagnostic test menu

The following table describes the available tests in the FC-AL diagnostic menu.

Note: Tests that are labeled [Xtnd] often require loopback plugs for complete test operation and
indicate failures without these plugs.

Caution: Do not run [Xtnd] mode diagnostics on network adapters with live network connections.
Disconnect all network connections prior to running network diagnostics in [Xtnd] mode. Running
with attached networks can adversely affect other attached devices. Enter xtnd n to cancel
Extended test mode.

Test no Test Description

1 Comprehensive FCAL test Runs all tests in this menu in current
mode.
2 Self test Verifies and tests the FC-AL chip
configuration, firmware commands,
mailboxes, status, error information,
the serial EEPROM data, the ISP
power-on self-test (POST), the on-chip
SSRAM with fixed and random
patterns, the SSRAM/DMA of fixed
and random patterns between SSRAM
and most locations of main memory,
and ISP firmware in SSRAM.
3 ISP interrupt test Tests the ISP interrupt mechanism.
4 Int loop test Tests data movement between main
memory and the FC-AL chip, using on-
chip loopback capability for 10 bit and
1 bit.
5 Bus reset test [Xtnd] Extended test mode: Tests the FC-AL
loop integrity and LRC functionality by
resetting the bus.
6 Ext loop test [Xtnd] Extended test mode: Tests the
functionality and data movement
between memory and FC-AL cable.
Requires loopback plug.
7 Read-only bus test Tests the FC-AL loop integrity by
reading from each disk attached to the
FC-AL interface.
8 Read/write bus test [Mfg] Option not available.
9 Disk read test (FCTEST) Tests the FC-AL adapter loop integrity
by reading from each disk attached to
the FC-AL onboard interface. This test
has optional parameters. Requires
disks attached to the FC host adapter.
10 Disk read/write test [Mfg] Option not available.
41 Scan all disks on all FC-AL adapters Lists the status of all the disks on all
FC-AL adapters on the filer. Requires
disks attached to the FC host adapter.
42 Scan and show disks on selected FC-AL Lists the status of all the disks on the
adapters specified FC-AL adapters. Requires
disks attached to the FC host adapter.
43 FC-AL adapter LED test Tests the external LEDs on the FC-AL
card.
71 Show ISP FC chip info Displays information about the ISP
Fibre Channel chip.
72 Show attached FC-AL devices Displays all devices attached to a
specific FC-AL adapter.
73 Show all disks (probe-scsi-all) Lists disk information for all disks
attached to the system.
74 Reset FC-AL adapter Resets the selected FC-AL adapter to
its original state.
75 Show serial EEPROM data Displays the serial EEPROM data.
76 Program serial EEPROM data [Factory] Option not available.
77 Display fcstat link_status Displays the link statistics maintained
for all drives on a Fibre Channel loop.
80 Go to disk diagnostic menu Accesses the disk bus pattern
diagnostics submenu.
81 Go to shelf diagnostics menu Accesses the disk shelf diagnostics
submenu.
90 FC-AL channel selection Enables you to select a specific FC-AL
interface for testing.
91 Enable/disable looping Enables or disables continuous
running of a diagnostic test. The test is
stopped when Ctrl-C is pressed or
when an error is encountered if option
92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic
test on an error. If looping is enabled,
as set by option 91, looping continues
after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on
tests where extended mode is an
available option.
99 Exit Exits this diagnostics menu.
 [ Up ] [ Disk diagnostics ] [ Disk shelf diagnostics ]

Card diagnostics
Disk diagnostics submenu
The following table describes the FC-AL disk diagnostics submenu.

Test no Test Description

1 Perform drive self diagnostic test The drive seeks a reserved non user-accessible
cylinder and writes, reads, and verifies data for each
data surface.
2 Low frequency pattern [Mfg] Option not available.
3 Low transition density pattern [Mfg] Option not available.
4 Half-rate square pattern [Mfg] Option not available.
5 Quarter-rate square pattern [Mfg] Option not available.
6 Contiguous '3' pattern [Mfg] Option not available.
7 Composite pattern [Mfg] Option not available.
40 Read drive defect list Displays primary and grown defect list. This test has
optional parameters. Requires disks attached to the
FC host adapter.
99 Exit this menu Returns the user to the main FC-AL menu.
 [ Up ] [ Disk diagnostics ] [ Disk shelf diagnostics ]

Disk shelf diagnostics submenu

The following table describes the disk shelf diagnostics submenu for the FC-AL interface.

Note: Tests that are labeled [Xtnd] often require loopback plugs for complete test operation and
indicate failures without these plugs.

Caution: Do not run [Xtnd] mode diagnostics on network adapters with live network connections.
Disconnect all network connections prior to running network diagnostics in [Xtnd] mode. Running
with attached networks can adversely affect other attached devices. Enter xtnd n to cancel
Extended test mode.

Test no Test Description

1 Turn shelf LED on Turns on the drive LEDs.
2 Turn shelf LED off Turns off the drive LEDs.
3 Get trunk information Option not available.
4 Get shelf drive map Displays the list of drives on target FC-AL
interface.
5 Get shelf environment information Displays the environmental parameters on the
target FC-AL interface.
6 Check SES temperature sensors Checks SES temperature sensors against
threshold value.
7 Check SES Fans Checks SES fan status.
8 Check SES power supply Checks SES power supply status.
9 Check SES ESH (HUB) Option not available.
10 Check all SES elements Checks status of all SES elements in the shelf.
11 Loop integrity/LRC test [Xtnd] Extended test mode: Tests the FC-AL loop
integrity and LRC functionality.
12 Show HUB status Option not available.
70 Display sector size for FC-AL devices Displays the sector size for the drives on the disk
shelves.
93 Extended/normal test mode Enables or disables extended mode on tests
where extended mode is an available option.
99 Exit this menu Returns the user to the main FC-AL menu.
Diagnostics Menus - Motherboard
F800 series/C3100/C6100/R100/GF825 motherboard
tests
About the F800 series/C3100/C6100/R100/GF825 motherboard tests

This section addresses the Motherboard menu and the Miscellaneous board test, the Cache test,
the Onboard Ethernet test, and the Onboard SCSI test submenus for the F800
series/C3100/C6100/ R100/GF825 platform. To go to the error messages associated with the
motherboard diagnostic tests, see Motherboard error messages.

For detailed information

For detailed information about the menus, see the following sections:

● Motherboard menu
● Misc. board test menu
● Cache test menu
● Onboard Ethernet test menu

The following table identifies the environmental error messages that you can generate by running
the miscellaneous board diagnostic tests for the motherboards in the F800
series/C3100/C6100/R100/GF825 appliances.

Miscellaneous Board Tests run on... See...

F810 motherboard F810 environmental error codes
F820/C3100 motherboard F820/C3100 environmental error codes
F825 motherboard F825/GF825 environmental error codes
F840/C6100 motherboard F840/C6100 environmental error codes
F880 motherboard F880 environmental error codes
R100 motherboard R100 environmental error codes
 [ Up ] [ Motherboard ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ]

Motherboard menu and submenus

Motherboard menu
This section describes the Motherboard menu.

Test no Test Description

1 Comprehensive motherboard diag Runs all tests in this menu in current mode.
2 Misc. board test menu Accesses the miscellaneous motherboard test
menu.
3 Cache test menu Accesses the CPU cache tests. For more
information, see Cache test menu.
4 Onboard Ethernet test menu Accesses the onboard Ethernet adapter test
menu.
71 Show PCI configuration Lists the contents of all adapters in the PCI slots
on the motherboard.
72 Show detailed PCI info Displays detailed information about the contents
and settings of the cards in the PCI slots.
73 Initialize real-time clock Initializes the onboard real-time clock to user-
defined settings.
74 Show system info Displays information about the system.
75 Serial info setup menu [Factory only] Option not available.
91 Enable/disable looping Enables or disables continuous running of a
diagnostic test. The test is stopped when Ctrl-C is
pressed or when an error is encountered if option
92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an
error. If looping is enabled, as set by option 91,
looping continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests
where extended mode is an available option.
99 Exit Exits this diagnostics menu.
 [ Up ] [ Motherboard ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ]

Motherboard menu and submenus

Miscellaneous board test menu
This section describes the Miscellaneous board test submenu.
Test no Test Description
1 Run all miscellaneous tests Runs all tests in this menu in current mode.

2 Check CPU/host bridge status Tests the CPU host bridge chipset.

3 Check OSB4 status Verifies that the South Bridge System I/O chipset is alive
and responding normally.

4 Check PCI devices and slots Verifies that the onboard PCI devices and slots are alive
and responding normally.

5 Check memory interface Verifies that accesses to main memory are operating
correctly. Uses a sliding bits pattern.

6 Check boot flash access Verifies access to system boot PROM. Reads and
checks Programmable Read Only Memory (PROM) data.

7 Real-time clock test Verifies and displays system clock and date.

8 Check Environmental status Checks the Environmental Status Register (ESR) for
fault conditions, such as fan failure and high
temperature.

9 Check Super I/O status Verifies that the Super I/O chip is alive and responding
normally.

10 Com port #2 test [Xtnd] Extended test mode: Tests the debug port. Requires a
loopback connector.
11 Front panel LED exercise Exercises the front panel LEDs by changing patterns in
the displays. You need to observe the LEDs blinking to
verify that they are working.
12 Front panel LCD exercise Exercises front panel LCDs by changing patterns in the
displays. You need to observe the LCD patterns
changing to verify that they are working.
13 Test PCI slots [Factory] Option not available.
14 Check onboard 8K NVRAM Reads and writes data to the onboard 8K NVRAM.
15 Check watchdog interrupt Verify level-1 watchdog interrupt.
16 CIOB Revision Test Verify that the correct CIOB revision is present.
71 Show PCI configuration Shows the configuration of the Peripheral Component
Interconnect (PCI), a peripheral bus.

72 Show detailed PCI info Displays detailed information about the PCI.

73 Initialize real-time clock Initializes the battery powered, real-time clock.

74 Show system info Displays information about the system.

91 Enable/disable looping Enables or disables continuous running of a diagnostic
test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.

92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If

looping is enabled, as set by option 91, looping continues
after an error is encountered.

93 Extended/normal test mode Enables or disables extended mode on tests where

extended mode is an available option.

99 Exit Exits this diagnostics menu.

 [ Up ] [ Motherboard ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ]

Motherboard menu and submenus

Cache test menu
The section describes the Cache test submenu.
Test no Test Description
1 Comprehensive cache test Runs all tests in this menu in current mode.

2 Cache walking data bits test Verifies the data path between the CPU and cache (on
systems with cache).

3 Cache stuck-at faults test Scans through all cache locations, checking for stuck bits
(0 or 1).

4 Cache random read/write test Tests by random reading or writing of cache locations.

5 Cache random data test Tests by placing random data in every cache location.
Provides good cell verification.

6 Cache random address test Tests by generating random addresses for reading and
writing. Stresses addressing.

7 Cache spill test Tests the cache interface to main memory. Causes
cache flush and reload. Provides excellent test of cache
management logic.

8 Cache tag test Tests the cache tags by reading random addresses.

9 Cache MP test Tests the cache on an MP system.

91 Enable/disable looping Enables or disables continuous running of a diagnostic

test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.

92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If

looping is enabled, as set by option 91, looping continues
after an error is encountered.

99 Exit Exits this diagnostics menu.

 [ Up ] [ Motherboard ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ]

Motherboard menu and submenus

Onboard Ethernet test menu
This section describes the onboard Ethernet test submenu. The Ethernet diagnostic tests can
generate error messages associated with the hardware and software.

Test no Test Description

1 Comprehensive Ethernet test Runs all tests in this menu in current mode.

2 Display Ethernet address Reads and displays device address.

3 Software reset test Verifies software reset function.

4 Internal lpbk test 10B Tests data movement between main memory and the
Ethernet chip on the 10Base-T/100Base-TX Ethernet
device using on-chip loopback capability.
5 Internal lpbk test 100B

6 Internal Phy lpbk test 10B Tests data movement between main memory and the
Ethernet chip on the 10Base-T/100Base-TX interface,
7 Internal Phy lpbk test 100B
using on-chip PHY (physical device) loopback capability.

8 External lpbk test 10Bt [Xtnd] Extended test mode: Tests data transfer between
memory and the Ethernet chip on the 10Base-T/100Base-
9 External lpbk test 100Bt [Xtnd] TX interface, involving loopback over connected wire.
Also tests overall Ethernet functionality. Requires
loopback plug.

10 Link test Verifies the external link condition. Requires loopback

plug or Ethernet connection.
11 Interrupt test Tests the interrupt mechanism. Checks transmit and
receive interrupts, as well as timer interrupts.

12 Status check Checks the status of the onboard Ethernet interface.

74 Show the EEPROM contents Displays the Electrically Erasable Programmable Read
Only Memory (EEPROM) contents.
75 Show revision Displays the revision number.

91 Enable/disable looping Enables or disables continuous running of a diagnostic

test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.

92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If

looping is enabled, as set by option 91, looping
continues after an error is encountered.

93 Extended/normal test mode Enables or disables extended mode on tests where

extended mode is an available option.

99 Exit Exits this diagnostics menu.

Diagnostics Menus - Motherboard
FAS900 and GF900 series/R150/R200/C6200
motherboard tests
About the FAS900 and GF900 series/R150/R200/C6200 motherboard tests

This section addresses the Motherboard menu and the Miscellaneous board test, the Cache test,
the Onboard Ethernet test, the Onboard SCSI test, and the BMC test submenus for the FAS900
and GF900 series/R150/R200/C6200 platforms. To go to the error messages associated with the
motherboard diagnostic tests, see Motherboard error messages.

For detailed information

For detailed information about the menus, see the following sections:

● Motherboard menu
● Misc. board test menu
● Cache test menu
● Onboard Ethernet test menu
● BMC test menu

The following table identifies the environmental error messages that you can generate by running
the miscellaneous board diagnostic tests for the motherboards in the FAS900 series appliances.

Miscellaneous Board Tests run on... See...

FAS920 motherboard FAS920 environmental error codes
FAS940/C6200/GF940 motherboard FAS940/C6200/GF940 environmental error codes
FAS960/GF960 motherboard FAS960/GF960 environmental error codes
FAS980/GF980 motherboard FAS980/GF980 environmental error codes
R150 motherboard R150 environmental error codes
R200 motherboard R200 environmental error codes
 [ Up ] [ Motherboard ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ] [ BMC test ]

Motherboard menu and submenus

Motherboard menu
This section describes the Motherboard menu.

Test no Test Description

1 Comprehensive motherboard diag Runs all tests in this menu in current mode.
2 Misc. board test menu Accesses the miscellaneous motherboard test menu.
3 Cache test menu Accesses the CPU cache tests. For more
information, see Cache test menu.
4 Onboard Ethernet test menu Accesses the onboard Ethernet adapter test menu.
5 BMC test Accesses the baseboard management controller test
menu.
71 Show PCI configuration Lists the contents of all adapters in the PCI slots on
the motherboard.
72 Show detailed PCI info Displays detailed information about the contents and
settings of the cards in the PCI slots.
73 Initialize real-time clock Initializes the onboard real-time clock to user-defined
settings.
74 Show system info Displays information about the system.
75 System serial info setup (Mfg) Option not available.
91 Enable/disable looping Enables or disables continuous running of a
diagnostic test. The test is stopped when Ctrl-C is
pressed or when an error is encountered if option 92
is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an error.
If looping is enabled, as set by option 91, looping
continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
 [ Up ] [ Motherboard ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ] [ BMC test ]

Motherboard menu and submenus

Miscellaneous board test menu
This section describes the Miscellaneous board test submenu.
Test no Test Description
1 Run all miscellaneous tests Runs all tests in this menu in current mode.

2 Check CPU/host bridge status Tests the CPU host bridge chipset.

3 Check South Bridge status Verifies that the South Bridge System I/O chipset is alive
and responding normally.

4 Check PCI devices and slots Verifies that the onboard PCI devices and slots are alive
and responding normally.

5 Check memory interface Verifies that accesses to main memory are operating
correctly. Uses a sliding bits pattern.

6 Check boot flash access Verifies access to system boot PROM. Reads and
checks Programmable Read Only Memory (PROM) data.

7 Real-time clock test Verifies and displays system clock and date.

8 Check environmental status Checks the Environmental Status Register (ESR) for
fault conditions, such as fan failure and high
temperature.

9 Check Super I/O status Verifies that the Super I/O chip is alive and responding
normally.

10 Com port #2 test [Xtnd] Extended test mode: Tests the debug port. Requires a
loopback connector.
11 Front panel LED exercise Exercises the front panel LEDs by changing patterns in
the displays. You need to observe the LEDs blinking to
verify that they are working.
12 Front panel LCD exercise Exercises the front panel LCD by changing patterns in
the display. You need to observe the LCDs to verify that
they are working.
13 Test PCI devices Option is unavailable.
14 Check on-board 8K nvsram Verifies that the onboard 8K NVSRAM is working
correctly.
41 Check watchdog interrupt Checks that the watchdog interrupt is working.
71 Show PCI configuration Shows the configuration of the Peripheral Component
Interconnect (PCI), a peripheral bus.

72 Show detailed PCI info Displays detailed information about the PCI.

73 Initialize real-time clock Initializes the battery powered, real-time clock.

74 Show system info Displays information about the system.

74 Margins menu (Mfg) Option is unavailable.
91 Enable/disable looping Enables or disables continuous running of a diagnostic
test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.

92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If

looping is enabled, as set by option 91, looping continues
after an error is encountered.

93 Extended/normal test mode Enables or disables extended mode on tests where

extended mode is an available option.

99 Exit Exits this diagnostics menu.

 [ Up ] [ Motherboard ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ] [ BMC test ]

Motherboard menu and submenus

Cache test menu
The section describes the Cache test submenu.
Test no Test Description
1 Comprehensive cache test Runs all tests in this menu in current mode.

2 Cache walking data bits test Verifies the data path between the CPU and cache (on
systems with cache).

3 Cache stuck-at faults test Scans through all cache locations, checking for stuck bits
(0 or 1).

4 Cache random read/write test Tests by random reading or writing of cache locations.

5 Cache random data test Tests by placing random data in every cache location.
Provides good cell verification.

6 Cache random address test Tests by generating random addresses for reading and
writing. Stresses addressing.

7 Cache spill test Tests the cache interface to main memory. Causes
cache flush and reload. Provides excellent test of cache
management logic.

8 Cache tag test Tests the cache tags by reading random addresses.

9 Cache MP test Tests the cache on an MP system.

91 Enable/disable looping Enables or disables continuous running of a diagnostic

test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.

92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If

looping is enabled, as set by option 91, looping continues
after an error is encountered.

99 Exit Exits this diagnostics menu.

 [ Up ] [ Motherboard ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ] [ BMC test ]

Motherboard menu and submenus

Onboard Ethernet test menu
This section describes the onboard Ethernet test submenu. The Ethernet diagnostic tests can
generate error messages associated with the hardware and software.
Test no Test Description
1 Comprehensive Ethernet test Runs all tests in this menu in current mode.

2 Reset test Verifies reset function.

3 EEPROM test Verifies EEPROM checksum.

4 Internal lp test 1G Tests data movement between main memory and the
Ethernet chip on the 1Gigabit Ethernet device using on-
chip loopback capability.

5 Interrupt test 1G Tests the interrupt mechanism. Transmit and receive

interrupts are checked, as well as timer interrupts.

6 Internal lp test 10B Tests data movement between main memory and the
Ethernet chip on the 10Base-T/100Base-TX Ethernet
device using on-chip loopback capability.

7 External lp test 10B [Xtnd] Extended test mode: Tests data transfer between
memory and the Ethernet chip on the 10Base-T/100Base-
8 Internal lp test 100B [Xtnd] TX interface, involving loopback over connected wire.
9 External lp test 100B [Xtnd] Also tests overall Ethernet functionality. Requires
loopback plug.

10 Interrupt test Tests the interrupt mechanism. Checks transmit and

receive interrupts, as well as timer interrupts.
11 Quick interrupt test

70 Display MAC address Displays the MAC address of the onboard Ethernet
interface.
71 Display status register Checks the status of the onboard Ethernet interface
registers.
72 Display EEPROM (Intel) Displays the onboard Electrically Erasable
Programmable Read Only Memory (EEPROM) contents.

73 Display all registers Lists information for all registers associated with the
onboard Ethernet interface.
74 Program MAC (Mfg) Option not available.

90 On-board Ethernet select Enables you to select the onboard Ethernet port for
testing.

91 Enable/disable looping Enables or disables continuous running of a diagnostic

test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.

92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If

looping is enabled, as set by option 91, looping continues
after an error is encountered.

93 Extended/normal test mode Enables or disables extended mode on tests where

extended mode is an available option.

99 Exit Exits this diagnostics menu.

 [ Up ] [ Motherboard ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ] [ BMC test ]

Motherboard menu and submenus

BMC menu
This section describes the BMC menu. The BMC diagnostic tests can generate error messages
associated with the hardware and software.

Test
Test Description
no
1 Comprehensive test Runs all tests in this menu in current mode.

2 BMC self test Gets the self test results of the BMC
3 Environment test Verifies that all environmental sensors are working through
the BMC.
4 SDR read test Verifies that the sensor data repository (SDR) is readable.

5 SEL read test Verifies that the system event log (SEL) is readable.

6 LCD exercise Exercises the LCD panel controlled by the BMC.

7 BMC timer test Verifies that the timer that timestamps SEL events is working.

41 BMC NMI test Verifies that BMC can generate false NMIs to cause a core
dump.

42 BMC front panel test Requires the user to press the front panel button to verify that
this action causes the platform to generate an NMI and a
core dump.

43 SEL write test (Mfg) Verifies that software can record events in the System Event
Log (SEL).
71 Show BMC SEL time Displays the current time as measured by the BMC's SEL
restart timer.
72 Get reason for restart Identifies the reason for the previous reboot.

73 Show device info Displays device information about the BMC.

74 Show SDR info Displays information held in the BMC's SDR.
75 Show SEL info Displays information held in the BMC's SEL.
76 Clear SEL (Mfg) Option not available.
77 Emergency shutdown
(Mfg)
78 BMC update menu Displays the following submenu:
1. Update BMC firmware Use this option to update the
system with the new information.

Caution
Do not reboot the system during
2. Update BMC SDR the updates.

99. Exit Exits this submenu.

79 Dump SEL Records Displays all the BMC SEL records in a user-readable format.
80 Dump Raw SEL Records Displays all the BMC SEL records in the raw format.
91 Enable/disable looping Enables or disables continuous running of a diagnostic test.
The test is stopped when Ctrl-C is pressed or when an error
is encountered if option 92 is active.

92 Stop/continue looping on Starts or stops running a diagnostic test on an error. If

error looping is enabled, as set by option 91, looping continues
after an error is encountered.
93 Extended/normal test Enables or disables extended mode on tests where extended
mode mode is an available option.
99 Exit Exits this diagnostics menu.
Diagnostics Menus - Motherboard
FAS3000/V3000/C2300/C3300 motherboard tests
About the FAS3000/V3000/C2300/C3300 motherboard tests

This section addresses the Motherboard menu and the Miscellaneous board test, the Cache test,
the Onboard Ethernet test, and the Onboard FC-AL test submenus for the
FAS3000/V3000/C2300/C3300 platforms. To go to the error messages associated with the
motherboard diagnostic tests, see Motherboard error messages.

For detailed information

For detailed information about the menus, see the following sections:

● Motherboard menu
● Misc. board test menu
● Cache test menu
● Onboard Gigabit Ethernet test menu
● Onboard FC-AL test menu
● Onboard SCSI test menu

The following table identifies the environmental error messages that you can generate by running
the miscellaneous board diagnostic tests for the motherboards in the FAS200 series appliances.

Miscellaneous Board Tests run on... See...

C2300 motherboard C2300 environmental error codes
C3300 motherboard C3300 environmental error codes
FAS3020/V3020 motherboard FAS3020/V3020 environmental error codes
FAS3050/V3050 motherboard FAS3050/V3050 environmental error codes
 [ Up ] [ Motherboard ] [ Miscellaneous test ] [ Cache test ] [ Onboard GbE ] [ Onboard FC-AL ]
[ Onboard SCSI ]

Motherboard menu and submenus

Motherboard menu
This section describes the Motherboard menu.

Test no Test Description

1 Comprehensive motherboard diag Runs all tests in this menu in current mode.
2 Misc. board test menu Accesses the miscellaneous motherboard test
menu.
3 Cache test menu Accesses the CPU cache tests. For more
information, see the Cache test menu.
4 Onboard Gigabit Ethernet test menu Accesses the onboard Gigabit Ethernet test menu.
5 Onboard FCAL test menu Accesses the onboard FC-AL test menu.
6 Onboard SCSI test menu Accesses the onboard SCSI test menu.
71 Show PCI configuration Lists the contents of all adapters in the PCI slots
on the motherboard.
72 Show detailed PCI info Displays detailed information about the contents
and settings of the cards in the PCI slots.
73 Initialize real-time clock Initializes the onboard real-time clock to user-
defined settings.
74 Show system info Displays information about the system.
75 Serial info setup menu [Factory only] Option not available.
76 Show Adapter card info [Mfg only] Option not available.
91 Enable/disable looping Enables or disables continuous running of a
diagnostic test. The test is stopped when Ctrl-C is
pressed or when an error is encountered if option
92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an
error. If looping is enabled, as set by option 91,
looping continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests
where extended mode is an available option.
99 Exit Exits this diagnostics menu.
 [ Up ] [ Motherboard ] [ Miscellaneous board ] [ Cache test ] [ Onboard GbE ] [ Onboard FC-AL ]
[ Onboard SCSI ]

Motherboard menu and submenus

Miscellaneous board test menu
This section describes the Miscellaneous board test submenu.

Note: Tests that are labeled [Xtnd] often require loopback plugs for complete test operation and
will indicate failures without these plugs.

Caution: Do not run [Xtnd] mode diagnostics on network adapter cards with live network
connections. Disconnect all network connections prior to running network diagnostics in [Xtnd]
mode. Running with attached networks can adversely affect other attached devices. Type xtnd n
to cancel Extended test mode.

Test no Test Description

1 Run all miscellaneous tests Runs all tests in this menu in current mode.
2 Check CPU/host bridge status Tests the CPU host bridge chipset.
3 Check South Bridge status Verifies that the South Bridge System I/O chipset is
alive and responding normally.
4 Check PCI devices and slots Verifies that the onboard PCI devices and slots are alive
and responding normally.
5 Check memory interface Verifies that accesses to main memory are operating
correctly. Uses a sliding bits pattern.
6 Check boot flash access Verifies access to system boot PROM. Reads and
checks Programmable Read Only Memory (PROM)
data.
7 Real-time clock test Verifies and displays system clock and date.
8 Check environmental status Checks the Environmental Status Register (ESR) for
fault conditions, such as fan failure and high
temperature.
9 Check Super I/O status Verifies that the Super I/O chip is alive and responding
normally.
11 Front panel LED exercise Exercises the front panel LEDs by changing patterns in
the displays. You need to observe the LEDs blinking to
verify that they are working.
12 Front panel LCD exercise Exercises the front panel LCD by changing patterns in
the display. You need to observe the LCDs to verify that
they are working.
13 Test PCI devices [Factory only] Option is unavailable.
14 Check on-board 8K nvsram Verifies that the onboard 8K NVSRAM is working
correctly.
41 Check watchdog interrupt Checks that the watchdog interrupt is working.
71 Show PCI configuration Shows the configuration of the Peripheral Component
Interconnect (PCI), a peripheral bus.
72 Show detailed PCI info Displays detailed information about the PCI.
73 Initialize real-time clock Initializes the battery powered, real-time clock.
74 Toggle front panel LEDs Verifies that the front panel activity and status LEDs are
working by turning them ON/OFF or changing colors.
91 Enable/disable looping Enables or disables continuous running of a diagnostic
test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If
looping is enabled, as set by option 91, looping
continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
 [ Up ] [ Motherboard ] [ Miscellaneous board ] [ Cache test ] [ Onboard GbE ] [ Onboard FC-AL ]
[ Onboard SCSI ]

Motherboard menu and submenus

Cache test menu
The section describes the Cache test submenu.
Test no Test Description
1 Comprehensive cache test Runs all tests in this menu in current mode.

2 Cache walking data bits test Verifies the data path between the CPU and cache (on
systems with cache).

3 Cache stuck-at faults test Scans through all cache locations, checking for stuck bits
(0 or 1).

4 Cache random read/write test Tests by random reading or writing of cache locations.

5 Cache random data test Tests by placing random data in every cache location.
Provides good cell verification.

6 Cache random address test Tests by generating random addresses for reading and
writing. Stresses addressing.

7 Cache spill test Tests the cache interface to main memory. Causes
cache flush and reload. Provides excellent test of cache
management logic.

8 Cache tag test Tests the cache tags by reading random addresses.

9 Cache MP test Tests the cache on an MP system.

91 Enable/disable looping Enables or disables continuous running of a diagnostic

test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.

92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If

looping is enabled, as set by option 91, looping continues
after an error is encountered.
99 Exit Exits this diagnostics menu.
 [ Up ] [ Motherboard ] [ Miscellaneous test ] [ Cache test ] [ Onboard GbE ] [ Onboard FC-AL ]
[ Onboard SCSI ]

Motherboard menu and submenus

Gigabit diagnostics
About the Gigabit diagnostic tests

This section describes the onboard Gigabit Ethernet (GbE) test submenu. The GbE diagnostic
tests can generate error messages associated with the hardware and software.

Note: Tests that are labeled [Xtnd] often require loopback plugs for complete test operation and
will indicate failures without these plugs.

Caution: Do not run [Xtnd] mode diagnostics on network adapter cards with live network
connections. Disconnect all network connections prior to running network diagnostics in [Xtnd]
mode. Running with attached networks can adversely affect other attached devices. Type xtnd n
to cancel Extended test mode.

GbE diagnostic test menu

The following table describes the GbE diagnostic tests.

Test no Test Description

1 Comprehensive GBE test Runs all tests in this menu in current mode.
2 Reset test Runs a test that resets the Intel GbE card to its original
state.
3 EEPROM test Runs a series of tests that reads and verifies EEPROM
data on the GbE card.
4 Internal lp test 1G Tests data movement between main memory and the
GbE card, using onboard loopback capability.

Note
If your system is running an Copper GbE card, this test is
not supported.
5 External lp test 1G (Xtnd) Extended test mode: Tests card functionality and data
movement between memory and the Ethernet cable.
Requires loopback plug.
6 Internal lp test 10B Tests data movement between main memory and the
7 Internal lp test 100B GbE card, using onboard loopback capability.

8 External lp test 10B (Xtnd) Extended test mode: Tests card functionality and data
movement between memory and the Ethernet cable.
9 External lp test 100B (Xtnd) Requires loopback plug.
10 Interrupt test Performs the internal loopback test in Interrupt mode to
tests and verify that the DMA/data transfers work in
Interrupt mode.
11 Quick Interrupt test Tests and verifies that all the device interrupts are
working. Data is not transfered during this test.
40 MAC loop test Tests movement of data through the MAC on the Intel
GbE card.

Note
If your system is running an Intel Copper GbE card, it
requires a loopback plug.
41 Port-port 10B test (Xtnd) This test tests the data path from one channel to another
42 Port-port 100B test (Xtnd) for the dual channel NICS, requires a twisted pair
network cable to be connected between the 2 ports.
43 Port-port 1 G test (Xtnd)
70 Display MAC address Verifies and displays the MAC address of the card.
71 Display all registers Displays all the card memory registers.
72 Display EEPROM Displays the EEPROM data on the GbE card.
73 Set MAC address [Factory] This is test is unavailable.
90 GbE card selection Enables the selection of a specific GbE card in the
system.
91 Enable/disable looping Enables or disables continuous running of a diagnostic
test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If
looping is enabled, as set by option 91, looping continues
after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
 [ Up ] [ Motherboard ] [ Miscellaneous test ] [ Cache test ] [ Onboard GbE ] [ Onboard FC-AL ]
[ Onboard SCSI ]

Motherboard menu and submenus

Onboard FC-AL diagnostics
This section describes the onboard FC-AL (Fibre Channel Arbitrated Loop) group of diagnostic
tests. The tests range from EEPROM data verification through data transfer integrity testing. The
FC-AL diagnostic tests can generate error messages associated with the interface and disk shelf.

Note
To perform disk or shelf diagnostics, select test 90 and identify the channel. This returns you to the
main FC-AL menu. Then select test 80 or 81.

FC-AL diagnostic test menu

The following table describes the available tests in the FC-AL diagnostic menu.

Note: Tests that are labeled [Xtnd] often require loopback plugs for complete test operation and
indicate failures without these plugs.

Caution: Do not run [Xtnd] mode diagnostics on network adapters with live network connections.
Disconnect all network connections prior to running network diagnostics in [Xtnd] mode. Running
with attached networks can adversely affect other attached devices. Enter xtnd n to cancel
Extended test mode.

Test no Test Description

1 Comprehensive FCAL test Runs all tests in this menu in current
mode.
2 Self test Verifies and tests the FC-AL chip
configuration, firmware commands,
mailboxes, status, error information,
the serial EEPROM data, the ISP
power-on self-test (POST), the on-chip
SSRAM with fixed and random
patterns, the SSRAM/DMA of fixed
and random patterns between SSRAM
and most locations of main memory,
and ISP firmware in SSRAM.
3 ISP interrupt test Tests the ISP interrupt mechanism.
4 Int loop test Tests data movement between main
memory and the FC-AL chip, using on-
chip loopback capability for 10 bit and
1 bit.
5 Bus reset test [Xtnd] Extended test mode: Tests the FC-AL
loop integrity and LRC functionality by
resetting the bus.
6 Ext loop test [Xtnd] Extended test mode: Tests the
functionality and data movement
between memory and FC-AL cable.
Requires loopback plug.
7 Read-only bus test Tests the FC-AL loop integrity by
reading from each disk attached to the
FC-AL interface.
8 Read/write bus test [Mfg] Option not available.
9 Disk read test (FCTEST) Tests the FC-AL adapter loop integrity
by reading from each disk attached to
the FC-AL onboard interface. This test
has optional parameters. Requires
disks attached to the FC host adapter.
10 Disk read/write test [Mfg] Option not available.
41 Scan all disks on all FC-AL adapters Lists the status of all the disks on all
FC-AL adapters on the filer. Requires
disks attached to the FC host adapter.
42 Scan and show disks on selected FC-AL Lists the status of all the disks on the
adapters specified FC-AL adapters. Requires
disks attached to the FC host adapter.
43 FC-AL adapter LED test Tests the external LEDs on the FC-AL
card.
71 Show ISP FC chip info Displays information about the ISP
Fibre Channel chip.
72 Show attached FC-AL devices Displays all devices attached to a
specific FC-AL adapter.
73 Show all disks (probe-scsi-all) Lists disk information for all disks
attached to the system.
74 Reset FC-AL adapter Resets the selected FC-AL adapter to
its original state.
75 Show serial EEPROM data Displays the serial EEPROM data.
76 Program serial EEPROM data [Factory] Option not available.
77 Display fcstat link_status Displays the link statistics maintained
for all drives on a Fibre Channel loop.
80 Go to disk diagnostic menu Accesses the disk bus pattern
diagnostics submenu.
81 Go to shelf diagnostics menu Accesses the disk shelf diagnostics
submenu.
90 FC-AL channel selection Enables you to select a specific FC-AL
interface for testing.
91 Enable/disable looping Enables or disables continuous
running of a diagnostic test. The test is
stopped when Ctrl-C is pressed or
when an error is encountered if option
92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic
test on an error. If looping is enabled,
as set by option 91, looping continues
after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on
tests where extended mode is an
available option.
99 Exit Exits this diagnostics menu.
 [ Up ] [ Disk diagnostics ] [ Disk shelf diagnostics ]

Card diagnostics
Disk diagnostics submenu
The following table describes the FC-AL disk diagnostics submenu.

Test no Test Description

1 Perform drive self diagnostic test The drive seeks a reserved non user-accessible
cylinder and writes, reads, and verifies data for each
data surface.
2 Low frequency pattern [Mfg] Option not available.
3 Low transition density pattern [Mfg] Option not available.
4 Half-rate square pattern [Mfg] Option not available.
5 Quarter-rate square pattern [Mfg] Option not available.
6 Contiguous '3' pattern [Mfg] Option not available.
7 Composite pattern [Mfg] Option not available.
40 Read drive defect list Displays primary and grown defect list. This test has
optional parameters. Requires disks attached to the
FC host adapter.
99 Exit this menu Returns the user to the main FC-AL menu.
 [ Up ] [ Disk diagnostics ] [ Disk shelf diagnostics ]

Disk shelf diagnostics submenu

The following table describes the disk shelf diagnostics submenu for the FC-AL interface.

Note: Tests that are labeled [Xtnd] often require loopback plugs for complete test operation and
indicate failures without these plugs.

Caution: Do not run [Xtnd] mode diagnostics on network adapters with live network connections.
Disconnect all network connections prior to running network diagnostics in [Xtnd] mode. Running
with attached networks can adversely affect other attached devices. Enter xtnd n to cancel
Extended test mode.

Test no Test Description

1 Turn shelf LED on Turns on the drive LEDs.
2 Turn shelf LED off Turns off the drive LEDs.
3 Get trunk information Option not available.
4 Get shelf drive map Displays the list of drives on target FC-AL
interface.
5 Get shelf environment information Displays the environmental parameters on the
target FC-AL interface.
6 Check SES temperature sensors Checks SES temperature sensors against
threshold value.
7 Check SES Fans Checks SES fan status.
8 Check SES power supply Checks SES power supply status.
9 Check SES ESH (HUB) Option not available.
10 Check all SES elements Checks status of all SES elements in the shelf.
11 Loop integrity/LRC test [Xtnd] Extended test mode: Tests the FC-AL loop
integrity and LRC functionality.
12 Show HUB status Option not available.
70 Display sector size for FC-AL devices Displays the sector size for the drives on the disk
shelves.
93 Extended/normal test mode Enables or disables extended mode on tests
where extended mode is an available option.
99 Exit this menu Returns the user to the main FC-AL menu.
 [ Up ] [ Motherboard ] [ Miscellaneous board ] [ Cache test ] [ Onboard GbE ] [ Onboard FC-AL ]
[ Onboard SCSI ]

Motherboard menu and submenus

Onboard SCSI test menu
This section describes the Onboard SCSI test submenu. The SCSI diagnostic tests can generate
error messages associated with the controller.

Note: Tests that are labeled [Xtnd] often require loopback plugs for complete test operation and
will indicate failures without these plugs.

Caution: Do not run [Xtnd] mode diagnostics on network adapter cards with live network
connections. Disconnect all network connections prior to running network diagnostics in [Xtnd]
mode. Running with attached networks can adversely affect other attached devices. Type xtnd n
to cancel Extended test mode.

Test no Test Description

1 Comprehensive SCSI test Runs all tests in this menu in current mode.
2 SCSI card self test Verifies the PCI configuration registers, the
SCSI chip configuration, firmware commands,
mailboxes, and status and error information.
Reads and verifies the serial EEPROM data.
Tests the on-chip SSRAM with fixed and
random data patterns. Tests the DMA of fixed
and random data patterns between SSRAM
and most locations of main memory. Runs built-
in self-test
3 SCSI interrupt test Tests the ISP SCSI adapter interrupt.
4 Read-only bus test [Xtnd] Extended test mode: Tests SCSI adapter loop
integrity by reading from each disk attached to
the SCSI adapter.
5 Read/write bus test [Mfg] Option not available.
6 Disk read test (FCTEST) Tests the SCSI adapter connection by reading
from each disk attached to the SCSI interface.
7 Disk read/write test Option not available.
42 Scan and show disks (R100) Lists the status of all the disks on the specified
SCSI adapters. Requires disks attached to the
SCSI host adapter on the R100.
71 Show ISP chip info Displays information about the ISP chip.
72 Show attached SCSI devices Displays the SCSI devices attached to the
system.
73 Show all disks (probe-scsi-all) Displays all SCSI disks.
74 Reset SCSI adapter Resets the SCSI adapter.
75 Show serial EEPROM data Displays the serial EEPROM data.
76 Program serial EEPROM data [Factory] Option not available.
77 Go to shelf Diagnostics menu Option not available.
78 Set serial # and revision [Factory] Option not available.
79 Zero disk test area [Factory] Option not available.
90 SCSI card selection Enables you to select a specific SCSI card for
testing.
91 Enable/disable looping Enables or disables continuous running of a
diagnostic test. The test is stopped when Ctrl-C
is pressed or when an error is encountered if
option 92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an
error. If looping is enabled, as set by option 91,
looping continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests
where extended mode is an available option.
99 Exit Exits this diagnostics menu.
Diagnostics Menus - Motherboard
FAS6000/V6000 motherboard tests
About the FAS6000/V6000 motherboard tests

This section addresses the Motherboard menu and the Miscellaneous board test, the Cache test,
the Onboard Ethernet test, and the Onboard FC-AL test submenus for the FAS6000/V6000
platforms. To go to the error messages associated with the motherboard diagnostic tests, see
Motherboard error messages.

For detailed information

For detailed information about the menus, see the following sections:

● Motherboard menu
● Misc. board test menu
● Cache test menu
● Onboard Gigabit Ethernet test menu
● Onboard FC-AL test menu

You can generate the FAS6000 series environmental error codes by running the miscellaneous
board diagnostic tests.
 [ Up ] [ Motherboard ] [ Miscellaneous test ] [ Cache test ] [ Onboard GbE ] [ Onboard FC-AL ]

Motherboard menu and submenus

Motherboard menu
This section describes the Motherboard menu.

Test no Test Description

1 Comprehensive motherboard diag Runs all tests in this menu in current mode.
2 Misc. board test menu Accesses the miscellaneous motherboard test
menu.
3 Cache test menu Accesses the CPU cache tests. For more
information, see the Cache test menu.
4 Onboard Gigabit Ethernet test menu Accesses the onboard Gigabit Ethernet test menu.
5 Onboard FCAL test menu Accesses the onboard FC-AL test menu.
71 Show PCI configuration Lists the contents of all adapters in the PCI slots
on the motherboard.
72 Show detailed PCI info Displays detailed information about the contents
and settings of the cards in the PCI slots.
73 Initialize real-time clock Initializes the onboard real-time clock to user-
defined settings.
74 Show system info Displays information about the system.
75 Serial info setup menu [Factory only] Option not available.
76 Show Adapter card info [Mfg only] Option not available.
91 Enable/disable looping Enables or disables continuous running of a
diagnostic test. The test is stopped when Ctrl-C is
pressed or when an error is encountered if option
92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an
error. If looping is enabled, as set by option 91,
looping continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests
where extended mode is an available option.
99 Exit Exits this diagnostics menu.
 [ Up ] [ Motherboard ] [ Miscellaneous board ] [ Cache test ] [ Onboard GbE ] [ Onboard FC-AL ]

Motherboard menu and submenus

Miscellaneous board test menu
This section describes the Miscellaneous board test submenu.

Note: Tests that are labeled [Xtnd] often require loopback plugs for complete test operation and
will indicate failures without these plugs.

Caution: Do not run [Xtnd] mode diagnostics on network adapter cards with live network
connections. Disconnect all network connections prior to running network diagnostics in [Xtnd]
mode. Running with attached networks can adversely affect other attached devices. Type xtnd n
to cancel Extended test mode.

Test no Test Description

1 Run all miscellaneous tests Runs all tests in this menu in current
mode.

3 Check South Bridge status Verifies that the South Bridge System
I/O chipset is alive and responding
normally.

4 Check PCI devices and slots Verifies that the onboard PCI devices
and slots are alive and responding
normally.

5 Check memory interface Verifies that accesses to main memory

are operating correctly. Uses a sliding
bits pattern.

6 Check boot flash access Verifies access to system boot PROM.

Reads and checks Programmable Read
Only Memory (PROM) data.

7 Real-time clock test Verifies and displays system clock and

date.

8 Check environmental status Checks the Environmental Status

Register (ESR) for fault conditions, such
as fan failure and high temperature.
9 Check Super I/O status Verifies that the Super I/O chip is alive
and responding normally.

10 Change the SYSTEM fan speeds [Factory Option is unavailable.

only]
11 Front panel LED exercise Exercises the front panel LEDs by
changing patterns in the displays. You
need to observe the LEDs blinking to
verify that they are working.
12 Front panel LCD exercise Exercises the front panel LCD by
changing patterns in the display. You
need to observe the LCDs to verify that
they are working.
13 Test PCI devices [Factory only] Option is unavailable.
14 FRU LED exercise Exercises the front panel LEDs by
changing patterns in the displays. You
need to observe the LEDs blinking to
verify that they are working.
41 Check watchdog interrupt Checks that the watchdog interrupt is
working.
42 NMI Dump Switch Test Within two minutes of selecting this test,
you must press the NMI switch below
the front panel. You will then get a
confirmation message.
71 Show PCI configuration Shows the configuration of the
Peripheral Component Interconnect
(PCI), a peripheral bus.

72 Show detailed PCI info Displays detailed information about the

PCI.

73 Initialize real-time clock Initializes the battery powered, real-time

clock.

74 Toggle front panel LEDs Verifies that the front panel activity and
status LEDs are working by turning them
ON/OFF or changing colors.
75 Margins menu [Factory only] Option is unavailable.
91 Enable/disable looping Enables or disables continuous running
of a diagnostic test. The test is stopped
when Ctrl-C is pressed or when an error
is encountered if option 92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test
on an error. If looping is enabled, as set
by option 91, looping continues after an
error is encountered.

93 Extended/normal test mode Enables or disables extended mode on

tests where extended mode is an
available option.

99 Exit Exits this diagnostics menu.

 [ Up ] [ Motherboard menu ] [ Miscellaneous board ] [ Cache test ] [ Onboard Ethernet ]
[ Onboard FC-AL ]

Motherboard menu and submenus

Cache test menu
The section describes the Cache test submenu.
Test no Test Description
1 Comprehensive cache test Runs all tests in this menu in current mode.

2 Cache walking data bits test Verifies the data path between the CPU and cache (on
systems with cache).

3 Cache stuck-at faults test Scans through all cache locations, checking for stuck bits
(0 or 1).

4 Cache random read/write test Tests by random reading or writing of cache locations.

5 Cache random data test Tests by placing random data in every cache location.
Provides good cell verification.

6 Cache random address test Tests by generating random addresses for reading and
writing. Stresses addressing.

7 Cache spill test Tests the cache interface to main memory. Causes
cache flush and reload. Provides excellent test of cache
management logic.

8 Cache tag test Tests the cache tags by reading random addresses.

9 Cache MP test Tests the cache on an MP system.

91 Enable/disable looping Enables or disables continuous running of a diagnostic

test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.

92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If

looping is enabled, as set by option 91, looping continues
after an error is encountered.
99 Exit Exits this diagnostics menu.
 [ Up ] [ Motherboard ] [ Miscellaneous test ] [ Cache test ] [ Onboard GbE ] [ Onboard FC-AL ]

Motherboard menu and submenus

Gigabit diagnostics
About the Gigabit diagnostic tests

This section describes the onboard Gigabit Ethernet (GbE) test submenu. The GbE diagnostic
tests can generate error messages associated with the hardware and software.

Note: Tests that are labeled [Xtnd] often require loopback plugs for complete test operation and
will indicate failures without these plugs.

Caution: Do not run [Xtnd] mode diagnostics on network adapter cards with live network
connections. Disconnect all network connections prior to running network diagnostics in [Xtnd]
mode. Running with attached networks can adversely affect other attached devices. Type xtnd n
to cancel Extended test mode.

GbE diagnostic test menu

The following table describes the GbE diagnostic tests.

Test no Test Description

1 Comprehensive bge test Runs all tests in this menu in current mode.
2 Reset test Verifies software reset function.
3 Link test [Xtnd] Verifies the external link condition.
Requires loopback plug or Ethernet
connection.
4 EEPROM test Displays the Electrically Erasable
Programmable Read Only Memory
(EEPROM) contents.
5 Interrupt test [Xtnd] Tests the interrupt mechanism. Checks
transmit and receive interrupts, as well as
timer interrupts. Requires loopback plug.
6 Internal Mac lp test 10B These tests are unsupported by the
7 Internal Mac lp test 100B controller.

8 Internal Mac lp test 1G

9 External lp test 10Bt [Xtnd] Extended test mode: Tests data transfer
between memory and the Ethernet chip on
10 External lp test 100Bt [Xtnd] the 10Base-T/100Base-TX interface,
involving loopback over connected wire.
11 External lp test 1G [Xtnd] Also tests overall Ethernet functionality.
Requires loopback plug.
40 Port-port 10B test (Xtnd) This test tests the data path from one
41 channel to another for the dual channel
Port-port 100B test (Xtnd)
NICS, requires a twisted pair network cable
42 Port-port 1 G test (Xtnd) to be connected between the 2 ports.
70 Display MAC address Verifies and displays the MAC address of
the card.
71 Display all registers Displays all the card memory registers.
72 Display all stats counters Displays all the card statistics.
73 Dump EEPROM Displays the EEPROM data.
74 Set MAC address [Factory only] Option is unavailable.
75 EEPROM firmware update [Factory only] Option is unavailable.
76 Set IO board FRU information [Factory only] Option is unavailable.
77 Show IO board FRU information Display the IO Board FRU information.
90 BGE card selection Enables you to select the onboard Ethernet
port for testing.
91 Enable/disable looping Enables or disables continuous running of
a diagnostic test. The test is stopped when
Ctrl-C is pressed or when an error is
encountered if option 92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on
an error. If looping is enabled, as set by
option 91, looping continues after an error
is encountered.
93 Extended/normal test mode Enables or disables extended mode on
tests where extended mode is an available
option.
99 Return to main menu Returns you to the main Diagnostics menu.
 [ Up ] [ Motherboard ] [ Miscellaneous test ] [ Cache test ] [ Onboard GbE ] [ Onboard FC-AL ]

Motherboard menu and submenus

Onboard FC-AL diagnostics
This section describes the onboard FC-AL (Fibre Channel Arbitrated Loop) group of diagnostic
tests. The tests range from EEPROM data verification through data transfer integrity testing. The
FC-AL diagnostic tests can generate error messages associated with the interface and disk shelf.

Note
To perform disk or shelf diagnostics, select test 90 and identify the channel. This returns you to the
main FC-AL menu. Then select test 80 or 81.

FC-AL diagnostic test menu

The following table describes the available tests in the FC-AL diagnostic menu.

Note: Tests that are labeled [Xtnd] often require loopback plugs for complete test operation and
indicate failures without these plugs.

Caution: Do not run [Xtnd] mode diagnostics on network adapters with live network connections.
Disconnect all network connections prior to running network diagnostics in [Xtnd] mode. Running
with attached networks can adversely affect other attached devices. Enter xtnd n to cancel
Extended test mode.

Test no Test Description

1 Comprehensive FCAL test Runs all tests in this menu in current
mode.
2 Self test Verifies and tests the FC-AL chip
configuration, firmware commands,
mailboxes, status, error information,
the serial EEPROM data, the ISP
power-on self-test (POST), the on-chip
SSRAM with fixed and random
patterns, the SSRAM/DMA of fixed
and random patterns between SSRAM
and most locations of main memory,
and ISP firmware in SSRAM.
3 ISP interrupt test Tests the ISP interrupt mechanism.
4 Int loop test Tests data movement between main
memory and the FC-AL chip, using on-
chip loopback capability for 10 bit and
1 bit.
5 Bus reset test [Xtnd] Extended test mode: Tests the FC-AL
loop integrity and LRC functionality by
resetting the bus.
6 Ext loop test [Xtnd] Extended test mode: Tests the
functionality and data movement
between memory and FC-AL cable.
Requires loopback plug.
7 Read-only bus test Tests the FC-AL loop integrity by
reading from each disk attached to the
FC-AL interface.
8 Read/write bus test [Mfg] Option not available.
9 Disk read test (FCTEST) Tests the FC-AL adapter loop integrity
by reading from each disk attached to
the FC-AL onboard interface. This test
has optional parameters. Requires
disks attached to the FC host adapter.
10 Disk read/write test [Mfg] Option not available.
41 Scan all disks on all FC-AL adapters Lists the status of all the disks on all
FC-AL adapters on the filer. Requires
disks attached to the FC host adapter.
42 Scan and show disks on selected FC-AL Lists the status of all the disks on the
adapters specified FC-AL adapters. Requires
disks attached to the FC host adapter.
43 FC-AL adapter LED test Tests the external LEDs on the FC-AL
card.
44 FC-AL initiator-target test Test the mode (target or initiator) of
the FC-AL.
71 Show ISP FC chip info Displays information about the ISP
Fibre Channel chip.
72 Show attached FC-AL devices Displays all devices attached to a
specific FC-AL adapter.
73 Show all disks (probe-scsi-all) Lists disk information for all disks
attached to the system.
74 Reset FC-AL adapter Resets the selected FC-AL adapter to
its original state.
75 Show serial EEPROM data Displays the serial EEPROM data.
76 Program serial EEPROM data [Factory] Option not available.
77 Display fcstat link_status Displays the link statistics maintained
for all drives on a Fibre Channel loop.
80 Go to disk diagnostic menu Accesses the disk bus pattern
diagnostics submenu.
81 Go to shelf diagnostics menu Accesses the disk shelf diagnostics
submenu.
83 Set onboard Fcal FRU information [Factory only] Option is unavailable.
84 Show onboard Fcal FRU information Display the Onboard Fiber Channel
FRU information.
85 Show onboard Fcal WWN Display the onboard Fibre Channel
port's World Wide Name.
90 FC-AL channel selection Enables you to select a specific FC-AL
interface for testing.
91 Enable/disable looping Enables or disables continuous
running of a diagnostic test. The test is
stopped when Ctrl-C is pressed or
when an error is encountered if option
92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic
test on an error. If looping is enabled,
as set by option 91, looping continues
after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on
tests where extended mode is an
available option.
99 Exit Exits this diagnostics menu.
 [ Up ] [ Disk diagnostics ] [ Disk shelf diagnostics ]

Card diagnostics
Disk diagnostics submenu
The following table describes the FC-AL disk diagnostics submenu.

Test no Test Description

1 Perform drive self diagnostic test The drive seeks a reserved non user-accessible
cylinder and writes, reads, and verifies data for each
data surface.
2 Low frequency pattern [Mfg] Option not available.
3 Low transition density pattern [Mfg] Option not available.
4 Half-rate square pattern [Mfg] Option not available.
5 Quarter-rate square pattern [Mfg] Option not available.
6 Contiguous '3' pattern [Mfg] Option not available.
7 Composite pattern [Mfg] Option not available.
40 Read drive defect list Displays primary and grown defect list. This test has
optional parameters. Requires disks attached to the
FC host adapter.
99 Exit this menu Returns the user to the main FC-AL menu.
 [ Up ] [ Disk diagnostics ] [ Disk shelf diagnostics ]

Disk shelf diagnostics submenu

The following table describes the disk shelf diagnostics submenu for the FC-AL interface.

Note: Tests that are labeled [Xtnd] often require loopback plugs for complete test operation and
indicate failures without these plugs.

Caution: Do not run [Xtnd] mode diagnostics on network adapters with live network connections.
Disconnect all network connections prior to running network diagnostics in [Xtnd] mode. Running
with attached networks can adversely affect other attached devices. Enter xtnd n to cancel
Extended test mode.

Test no Test Description

1 Turn shelf LED on Turns on the drive LEDs.
2 Turn shelf LED off Turns off the drive LEDs.
3 Get trunk information Option not available.
4 Get shelf drive map Displays the list of drives on target FC-AL
interface.
5 Get shelf environment information Displays the environmental parameters on the
target FC-AL interface.
6 Check SES temperature sensors Checks SES temperature sensors against
threshold value.
7 Check SES Fans Checks SES fan status.
8 Check SES power supply Checks SES power supply status.
9 Check SES ESH (HUB) Option not available.
10 Check all SES elements Check status of all SES elements in the shelf.
11 Loop integrity/LRC test [Xtnd] Extended test mode: Tests the FC-AL loop
integrity and LRC functionality.
12 Show HUB status Option not available.
70 Display sector size for FC-AL devices Displays the sector size for the drives on the disk
shelves.
93 Extended/normal test mode Enables or disables extended mode on tests
where extended mode is an available option.
99 Exit this menu Returns the user to the main FC-AL menu.
Motherboard diagnostics
Motherboard error messages
The following table identifies the error messages that can be generated when you run the
motherboard group of diagnostic tests.

Error messages generated by...

Diagnostic tests run on...
Hardware Software
Hardware bridges DBH0301 through DBH0403 DBS0307
Baseboard management controller DTH0001 through DTH0037 DTS0010
Memory, onboard DIMMs, and DMH0001 through DMS0060 through
SIMMs DMH0352 DMS0061
Motherboard and backplane DZH0101 through DZH2002 DZS0430
adapters
Main memory diagnostics
About the main memory diagnostic menu

The tests in the main memory diagnostic menu test main memory DIMMs, analyze errors, and
attempt to identify a failing DIMM component for all platforms. All but the first 12 MB of memory
can be tested. The times listed for these tests are examples and might vary, depending on the
platform type and amount of memory in the system. The main memory diagnostic tests can
generate error messages associated with the hardware and software.

Types of main memory tested

Type of main memory Platforms using this type of memory

Integrated with NVRAM memory FAS200 series/GF270c
Regular DIMMs FAS6000/V6000 series
Regular DIMMs For most platforms
 [ Up ]

Main memory diagnostics

FAS200 series
Rules for running main memory diagnostics with the FAS200 series

Observe the following rules when you run the mem diagnostic on the FAS200 series:

● Do not run this diagnostic immediately after a system crash.

● Be aware that mem diagnostics overwrite all contents of the main and NVRAM memory.
● Before you run mem diagnostics, reboot and shut down the system.

You are alerted to be very careful by the following warning:

WARNING! Do not run the NVMEM diagnostic

immediately after a system crash or if
there is a possibility that log data is
stored. Run only on new boards, or
after a normal system shutdown, or if
there is no chance of preserving
customer data.

Main memory diagnostic menu

The following table describes the tests in the menu.

Test no Test Description

1 Comprehensive memory test (177 sec) Runs all tests in this menu in current mode.

2 Walking data bits test (1 sec) Verifies the data path between the CPU and
memory. Runs a quick check of all data lines.

3 Walking address test (1 sec) Verifies address paths in memory. Runs a quick
test of all address lines, up to size of memory.

4 Stuck faults test (50 sec) Scans memory to check for stuck bits, either 1
or 0.
5 Walking data words test (2 sec) Runs a short test, walking a byte of ones
through a field of 64 words of zeros. Test is
repeated with complemented data.

6 Walking data bytes test (12 sec) Runs a short test, walking a byte of ones
through a field of 64 words of zeros. Test is
repeated with complemented data.

7 Partial words test (2 sec) Tests intermixed words, half-words, and bytes to
verify ability of memory/CPU to merge data.

8 Byte patterns test (1 sec) Spins through all 256 possible data patterns
within each byte of a long word, one byte at a
time.

9 RAS/CAS corners test (3 sec) Runs a quick test between several locations that
cause maximum change in the Row Address,
Column Address, and RAS/CAS line.

10 Random read/write test (22 sec) Randomly reads or writes memory locations and
tests memory controller sequencing.

11 Alternating address test (23 sec) Tests even and odd addresses, stressing PC
byte marks.

12 Random data test (34 sec) Runs a longer test, placing random data in every
location. Tests DRAM cell verification.

13 Random address test (13 sec) Runs a longer test, generating random
addresses for reading and writing. Stresses
DRAM addressing. Longer option also available
for a test that quietly reads all memory locations.

14 MP memory test (14 sec) Option not available

42 Fill memory with data pattern Enables you to input data pattern and memory
range.

43 Check memory with data Verifies the data pattern and memory range
specified in Test 42.
44 Log2 patterns test (28 sec) Runs a longer test of a set of log2-based
(binary) data patterns.

45 Parity/ECC bits test (90 sec) Runs a longer test to verify that each bit of a
byte can propagate into the parity/ECC term.

71 Read all locations Reads through all memory locations, looking for
errors. Gives a checksum at the end. You can
run this test twice to compare the checksums.

72 Dump from specified address Enables you to set hexadecimal base addresses
for the memory tests. You can repeat this test to
confirm whether checksums for both tests are
the same.

73 Set test address range Enables you to set the memory range for
testing.

The default range is the entire testable address

space.

74 Show memory size and test range Displays memory size and test range.

91 Enable/disable looping Enables or disables continuous running of a

diagnostic test. The test is stopped when Ctrl-C
is pressed or when an error is encountered if
option 92 is active.

92 Stop/continue on error Starts or stops running a diagnostic test on an

error. If looping is enabled, as set by option 91,
looping continues after an error is encountered.

93 Extended/normal test mode Enables or disables extended mode on tests

where extended mode is an available option.

95 Enable/disable cache Enables or disables caching on the system.

99 Exit Exits this diagnostics menu.

 [ Up ]

Main memory diagnostics

For FAS6000/V6000 seriess
Main memory diagnostic menu

The following table describes the tests in the menu.

Test no Test Description

1 Comprehensive memory test (3328 sec) Runs all tests in this menu in current mode.
2 Walking data bits test (0 sec) Verifies the data path between the CPU and
memory. Runs a quick check of all data lines.
3 Walking address test (0 sec) Verifies address paths in memory. Runs a
quick test of all address lines, up to size of
memory.
4 Stuck faults test (0 sec) Scans memory to check for stuck bits, either 1
or 0.
5 Walking data words test (0 sec) Runs a short test, walking a byte of ones
through a field of 64 words of zeros. Test is
repeated with complemented data.
6 Walking data bytes test (0 sec) Runs a short test, walking a byte of ones
through a field of 64 words of zeros. Test is
repeated with complemented data.
7 Partial words test Tests intermixed words, half-words, and bytes
to verify ability of memory/CPU to merge data.
8 Byte patterns test (0 sec) Spins through all 256 possible data patterns
within each byte of a long word, one byte at a
time.
9 RAS/CAS corners test (0 sec) Runs a quick test between several locations
that cause maximum change in the Row
Address, Column Address, and RAS/CAS line.
10 Random read/write test (128 sec) Randomly reads or writes memory locations
and tests memory controller sequencing.
11 Alternating address test (256 sec) Tests even and odd addresses, stressing PC
byte marks.
12 Random data test (0 sec) Runs a longer test, placing random data in
every location. Tests DRAM cell verification.
13 Random address test (768 sec) Runs a longer test, generating random
addresses for reading and writing. Stresses
DRAM addressing. Longer option also
available for a test that quietly reads all
memory locations.
14 MP memory test (2176 sec) Multiprocessor memory test.
15 Large memory VM test (0 sec) A fixed pattern test that is performed and
verified on platforms with memory equal to or
greater than 4 GB.
42 Fill memory with data pattern Enables you to input data pattern and memory
range.
43 Check memory with data pattern Verifies the data pattern and memory range
specified in Test 42.
44 Log2 patterns test (640 sec) Runs a longer test of a set of log2-based
(binary) data patterns.
45 Parity/ECC bits test (3200 sec) Runs a longer test to verify that each bit of a
byte can propagate into the parity/ECC term.
49 Qualification scope loop Initializes a memory region with a data pattern
71 Read all locations Reads through all memory locations, looking
for errors. Gives a checksum at the end. You
can run this test twice to compare the
checksums.
72 Dump from specified address Enables you to set hexadecimal base
addresses for the memory tests. You can
repeat this test to confirm whether checksums
for both tests are the same.
73 Set test address range Enables you to set the memory range for
testing.

The default range is the entire testable address

space.
74 Show memory size and test range Displays memory size and test range.
91 Enable/disable looping Enables or disables continuous running of a
diagnostic test. The test is stopped when Ctrl-C
is pressed or when an error is encountered if
option 92 is active.
92 Stop/continue on error Starts or stops running a diagnostic test on an
error. If looping is enabled, as set by option 91,
looping continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests
where extended mode is an available option.
95 Enable/disable cache Enables or disables caching on the system.
99 Exit Exits this diagnostics menu.
 [ Up ]

Main memory diagnostics

For most platforms
Main memory diagnostic menu

The following table describes the tests in the menu.

Test no Test Description

1 Comprehensive memory test (350 sec) Runs all tests in this menu in current mode.

2 Walking data bits test (1 sec) Verifies the data path between the CPU and
memory. Runs a quick check of all data lines.

3 Walking address test (1 sec) Verifies address paths in memory. Runs a quick
test of all address lines, up to size of memory.

4 Stuck faults test (64 sec) Scans memory to check for stuck bits, either 1
or 0.

5 Walking data words test (1 sec) Runs a short test, walking a byte of ones
through a field of 64 words of zeros. Test is
repeated with complemented data.

6 Walking data bytes test (8 sec) Runs a short test, walking a byte of ones
through a field of 64 words of zeros. Test is
repeated with complemented data.

7 Partial words test Tests intermixed words, half-words, and bytes to

verify ability of memory/CPU to merge data.

8 Byte patterns test (1 sec) Spins through all 256 possible data patterns
within each byte of a long word, one byte at a
time.

9 RAS/CAS corners test (1 sec) Runs a quick test between several locations that
cause maximum change in the Row Address,
Column Address, and RAS/CAS line.
10 Random read/write test (72 sec) Randomly reads or writes memory locations and
tests memory controller sequencing.

11 Alternating address test (48 sec) Tests even and odd addresses, stressing PC
byte marks.

12 Random data test (80 sec) Runs a longer test, placing random data in every
location. Tests DRAM cell verification.

13 Random address test (72 sec) Runs a longer test, generating random
addresses for reading and writing. Stresses
DRAM addressing. Longer option also available
for a test that quietly reads all memory locations.

14 MP memory test (71 sec) Multiprocessor memory test.

15 Large memory VM test (xx sec) A fixed pattern test that is performed and
verified on platforms with memory equal to or
greater than 4 GB.

42 Fill memory with data pattern Enables you to input data pattern and memory
range.

43 Check memory with data Verifies the data pattern and memory range
specified in Test 42.

44 Log2 patterns test (223 sec) Runs a longer test of a set of log2-based
(binary) data patterns.

45 Parity/ECC bits test (716 sec) Runs a longer test to verify that each bit of a
byte can propagate into the parity/ECC term.

71 Read all locations Reads through all memory locations, looking for
errors. Gives a checksum at the end. You can
run this test twice to compare the checksums.

72 Dump from specified address Enables you to set hexadecimal base addresses
for the memory tests. You can repeat this test to
confirm whether checksums for both tests are
the same.
73 Set test address range Enables you to set the memory range for
testing.

The default range is the entire testable address

space.

74 Show memory size and test range Displays memory size and test range.

91 Enable/disable looping Enables or disables continuous running of a

diagnostic test. The test is stopped when Ctrl-C
is pressed or when an error is encountered if
option 92 is active.

92 Stop/continue on error Starts or stops running a diagnostic test on an

error. If looping is enabled, as set by option 91,
looping continues after an error is encountered.

93 Extended/normal test mode Enables or disables extended mode on tests

where extended mode is an available option.

95 Enable/disable cache Enables or disables caching on the system.

99 Exit Exits this diagnostics menu.

Card diagnostics
About card diagnostics

The card diagnostics are a collection of tests of the different cards that you can install in your
storage appliance.

For detailed information

To run diagnostic tests on the cards and adapters in the system, see the following sections:

● Agent/RLM diagnostics
● ATM diagnostics
● Cluster interconnect diagnostics
● DAFS diagnostics
● Ethernet diagnostics
● FC-AL diagnostics
● FDDI diagnostics
● Gigabit diagnostics
● IPSec diagnostics
● iSCSI diagnostics
● NVRAM diagnostics
● RMC diagnostics
● SCSI diagnostics
● TOE diagnostics
Card diagnostics
Agent/Remote LAN Management (RLM) diagnostics
About the Agent/RLM diagnostic tests

The Agent/RLM diagnostic tests the interface of the remote LAN management card that is in your
system. The Agent/RLM diagnostic tests can generate error messages associated with the
hardware.

Note: Tests that are labeled [Xtnd] often require loopback plugs for complete test operation and
will indicate failures without these plugs.

Caution: Do not run [Xtnd] mode diagnostics on network adapter cards with live network
connections. Disconnect all network connections prior to running network diagnostics in [Xtnd]
mode. Running with attached networks can adversely affect other attached devices. Type xtnd n
to cancel Extended test mode.

RMC diagnostic test menu

The following table describes the tests in the RMC diagnostic test menu.

Test no Test Description

1 Comprehensive test Runs tests 2 through 8 of this menu in current mode.
2 Appl-Agent interface test Tests the interface between the appliance and the agent.
3 Appl PS On-Off test Tests the agent functionality to turn the power supply on
or off from the appliance.
Note: This test will only run when both power supplies
are installed and turned on.
4 RLM memory test Causes the RLM to run a memory test to test all the
available memory on it, and return the test status.
5 RLM Sensor test Tests the temperature on the RLM and sensor interrupt.
6 RLM-Agent interface test The agent interface performs a read from the agent and
compares the result with the agent read from the
appliance.
7 RLM IRQ test Generates an IRQ.
8 RLM NMI test The RLM sends the agent a command to generate an
NMI.
9 RLM primary reset [Mfg] Option is unavailable.
10 RLM secondary reset [Mfg] Option is unavailable.
11 RLM PS On-Off test Turns the power supply on and off, and checks the
power supply status.
12 RLM Watchdog reset [Mfg] Option is unavailable.
13 RLM internal enet lpbk [Mfg] Option is unavailable.
14 RLM external enet lpbk [Mfg] Option is unavailable.
70 Show Agent ring buffer info Displays all the SEL records in a user-readable format.
71 Show RLM info Displays the RLM serial number, revision, part number,
and MAC address.
72 Show Restart reason Displays the reason the system was rebooted.
73 Delete SEL [Mfg] Option not available.
75 Show Agent info Displays information about the RLM agent ID, the
firmware revision, the FIFO depth, the ring depth, and
the maximum number of power supplies supported.
91 Enable/disable looping Enables or disables continuous running of a diagnostic
test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.
92 Continue/stop looping on error Starts or stops running a diagnostic test on an error. If
looping is enabled, as set by option 91, looping
continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
Card diagnostics
ATM diagnostics
About the ATM diagnostic tests

The ATM group of diagnostic tests the functioning of the ATM cards that are in your system. The
tests range from a status check and heartbeat of the card through the testing of data movement
through the system while the ATM card is being accessed. The ATM diagnostic tests can generate
error messages associated with the hardware, software, and user input.

ATM diagnostic test menu

The following table describes the ATM diagnostic tests.

Test no Test Description

1 Comprehensive test Runs all tests in this menu in current mode.
2 Status check Checks the error status of the ATM card.
3 Software reset test Verifies the software reset function, checks the SAIL
registers after reset, and verifies default values of all
internal registers.
4 Heartbeat test (OC3) Checks the onboard processor heartbeat.
5 Memory test Tests card RAM using a variety of fixed and random data
patterns.
6 Internal loop test (OC12) Tests the integrity of the internal ATM loop.
7 External loop test [Xtnd] Extended test mode: Tests card memory, functionality,
and data movement between memory and ATM cable.
Requires loopback plugs.
70 MAC address Checks and displays the MAC address of the card.
71 Show all registers Displays all memory registers on the card.
90 ATM card selection Enables you to select a specific ATM card for testing.
91 Enable/disable looping Enables or disables continuous running of a diagnostic
test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If
looping is enabled, as set by option 91, looping continues
after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
Card diagnostics
Cluster interconnect diagnostics
About the cluster interconnect diagnostic test menu

The cluster interconnect group of diagnostics test the functioning of the cluster interconnect card
that is in your system. The tests range from a status check of the adapter to the testing of data
movement through the adapter.

Types of cluster interconnect cards tested

Type of cluster
interconnect Platforms using the card Types of error messages generated
card
SNET F820, F840 This diagnostic test can generate error
(Servernet) messages associated with the hardware
and user input.
TRK (Troika) F800 series This diagnostic test can generate error
messages associated with the hardware
and user input.
IB (Infiniband) GF825, GF900 series, FAS920c, This diagnostic test can generate error
FAS940c, FAS960c, and F800 messages associated with the hardware
series and user input.
IB (NVRAM5) FAS3000, V3000, FAS900, and This diagnostic test can generate
GF900 series hardware error messages.
IB (NVRAM6) FAS6000/V3000 series This diagnostic test can generate
hardware error messages.
Cluster interconnect diagnostics
SNET diagnostics
The following table describes the tests in the SNET diagnostic test menu.

Note: Tests that are labeled [Xtnd] often require loopback plugs for complete test operation and
will indicate failures without these plugs.

Caution: Do not run [Xtnd] mode diagnostics on network adapter cards with live network
connections. Disconnect all network connections prior to running network diagnostics in [Xtnd]
mode. Running with attached networks can adversely affect other attached devices. Type xtnd n
to cancel Extended test mode.

Test no Test Description

1 Comprehensive test Runs all tests in this menu in current mode.
2 PCI register test Verifies the PCI configuration registers.
3 Software reset test Verifies the software reset function, checks the SAIL
registers after reset, and verifies default values of all
internal registers.
4 Interrupt test Tests the interrupt mechanism. Transmit and receive
interrupts are checked, as well as timer interrupts.
5 Link test [Xtnd] Extended test mode: Verifies external link signals.
Requires loopback plug.
6 Internal loopback BTE0 Tests data movement between main memory and the
SNET card, using on-chip loopback capability.
7 Internal loopback BTE1 Tests data movement between main memory and the
SNET card, using the on-chip loopback capability.
Checks data transfers.
8 External loopback BTE0 [Xtnd] Extended test mode: Tests data movement between
main memory and the SNET card and through the two
9 External loopback BTE1 [Xtnd] external interface ports (X and Y). Checks short data
transfers. Requires loopback plug.
71 Display chip info Displays information about the chip.
72 Cable check [Xtnd] Extended test mode: Checks the cable connection to the
card. Requires loopback plug.
90 SNET card selection Enables selection of the SNET card for testing.
91 Enable/disable looping Enables or disables continuous running of a diagnostic
test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.
92 Stop/continue on error Starts or stops running a diagnostic test on an error. If
looping is enabled, as set by option 91, looping
continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
Cluster interconnect diagnostics
TRK diagnostics
The following table describes the tests in the TRK diagnostic test menu.

Note: Tests that are labeled [Xtnd] often require loopback plugs for complete test operation and
will indicate failures without these plugs.

Caution: Do not run [Xtnd] mode diagnostics on network adapter cards with live network
connections. Disconnect all network connections prior to running network diagnostics in [Xtnd]
mode. Running with attached networks can adversely affect other attached devices. Type xtnd n
to cancel Extended test mode.

Test no Test Description

1 Comprehensive test Runs all tests in this menu in current mode.
2 Software reset test Verifies the software reset function.
3 SRAM self test Tests the onboard Static Random Access Memory
(SRAM).
4 Doorbell self test Tests the doorbell functionality.
5 Link self test (Xtnd) Extended test mode: Verifies external link signals.
Requires loopback plug.
6 Int loopback test Tests data movement between main memory and the
TRK card, using on-chip loopback capability.
7 Ext loopback test (Xtnd) Extended test mode: Tests data movement between
main memory and the TRK card through the external
board interface.
8 SDRAM test Tests the onboard SDRAM.
9 Interrupt test Tests the following interrupts: message, OMR0, OMR1,
completion, FCS, VI, and RRID.
10 TX SRAM test Tests the onboard SRAM for transmit.
11 RX SRAM test Tests the onboard SRAM for receive.
71 Display stats Displays TRK card statistics.
90 TRK card selection Enables selection of the TRK card for testing.
91 Enable/disable looping Enables or disables continuous running of a diagnostic
test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.
92 Stop/Continue looping on error Starts or stops running a diagnostic test on an error. If
looping is enabled, as set by option 91, looping
continues after an error is encountered.
93 Extended/Normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
Cluster interconnect diagnostics
IB diagnostics
The following table describes the tests in the IB diagnostic test.

Note: Tests that are labeled [Xtnd] often require loopback plugs for complete test operation and
will indicate failures without these plugs.

Caution: Do not run [Xtnd] mode diagnostics on network adapter cards with live network
connections. Disconnect all network connections prior to running network diagnostics in [Xtnd]
mode. Running with attached networks can adversely affect other attached devices. Type xtnd n
to cancel Extended test mode.

Test no Test Description

1 Comprehensive test Runs all tests in this menu in current mode.
2 Controller chip test Test controller chip register access.
3 EEPROM CRC check Reads and verifies the EEPROM CRC data.
4 Onchip RAM test Test ERP RAM on the controller chip.
5 Interrupt test Tests the interrupt mechanism.
6 Internal loopback test Test data transfer between host memory and IB card, using
onchip loopback.
7 Link test [Xtnd] Extended test mode: Verify external link status. Point to
point cable needed.
8 External loopback test [Xtnd] Extended test mode: Test data transfer between host
memory and IB card, using external loopback. Point to point
cable needed.
70 Display card information Display card vendor ID, device ID, Revision ID, class code
and GUID base.
71 Reset chip Resets the controller chip.
90 IB card selection Enables the selection of IB card for testing.
91 Enable/disable looping Enables or disables continuous running of a diagnostic
test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If
looping is enabled, as set by option 91, looping continues
after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
Cluster interconnect diagnostics
NVRAM5 IB diagnostics
The following table describes the tests in the NVRAM5 IB diagnostic test.

Test no Test Description

1 Comprehensive NVRAM cluster test Runs all tests in current mode.
2 Internal loopback RDMAW test Test remote direct memory access write
(RDMAW) between host memory and NVRAM5
card, using onchip loopback.
3 Internal loopback send test Test data transfer between host memory and
NVRAM5 card, using onchip loopback.
4 Link test [Xtnd] Extended test mode: Verify external link status.
Point to point cable needed.
5 External loopback RDMAW test [Xtnd] Extended test mode: Test remote direct memory
access write (RDMAW) between host memory
and NVRAM5 card, using external loopback.
Point to point cable needed.
6 External loopback send test [Xtnd] Extended test mode: Test data transfer between
host memory and NVRAM5 card, using external
loopback. Point to point cable needed.
70 Reset port performance counter Resets the counter on the performance of the
cluster ports.
71 Display port performance counter Displays information about the performance of
the cluster ports.
90 NVRAM card selection Enables the selection of a specific NVRAM card
for testing.
91 Enable/disable looping Enables or disables continuous running of a
diagnostic test. The test is stopped when Ctrl-C
is pressed or when an error is encountered if
option 92 is active.
92 Stop/continue on error Starts or stops running a diagnostic test on an
error. If looping is enabled, as set by option 91,
looping continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests
where extended mode is an available option.
99 Exit Exits this diagnostics menu.
Cluster interconnect diagnostics
NVRAM6 IB diagnostics
The following table describes the tests in the NVRAM6 IB diagnostic test.

Test no Test Description

1 Comprehensive NVRAM cluster test Runs all tests in current mode.
2 Internal loopback RDMAW test Test remote direct memory access write
(RDMAW) between host memory and NVRAM6
card, using onchip loopback.
3 Internal loopback send test Test data transfer between host memory and
NVRAM6 card, using onchip loopback.
4 Link test [Xtnd] Extended test mode: Verify external link status.
Point to point cable needed.
5 External loopback RDMAW test [Xtnd] Extended test mode: Test remote direct memory
access write (RDMAW) between host memory
and NVRAM6 card, using external loopback.
Point to point cable needed.
6 External loopback send test [Xtnd] Extended test mode: Test data transfer between
host memory and NVRAM6 card, using external
loopback. Point to point cable needed.
70 Reset port performance counter Resets the counter on the performance of the
cluster ports.
71 Display port performance counter Displays information about the performance of
the cluster ports.
90 NVRAM card selection Enables the selection of a specific NVRAM card
for testing.
91 Enable/disable looping Enables or disables continuous running of a
diagnostic test. The test is stopped when Ctrl-C
is pressed or when an error is encountered if
option 92 is active.
92 Stop/continue on error Starts or stops running a diagnostic test on an
error. If looping is enabled, as set by option 91,
looping continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests
where extended mode is an available option.
99 Exit Exits this diagnostics menu.
Card diagnostics
DAFS diagnostics
About the DAFS diagnostic tests

DAFS tests the functioning of the Emulex VI cards that are in your system. The tests range from
EEPROM check through the testing of data movement through the system. The DAFS diagnostic
tests can generate error messages associated with the hardware and software.

Note: Tests that are labeled [Xtnd] often require loopback plugs for complete test operation and
will indicate failures without these plugs.

Caution: Do not run [Xtnd] mode diagnostics on network adapter cards with live network
connections. Disconnect all network connections prior to running network diagnostics in [Xtnd]
mode. Running with attached networks can adversely affect other attached devices. Type xtnd n
to cancel Extended test mode.

DAFS diagnostic test menu

The following table describes the tests in the DAFS diagnostic test menu.

Test no Test Description

1 Comprehensive DAFS test Runs all tests in this menu in current mode.
2 Card self test Verifies EEPROM checksum.
3 Memory test Tests the SDRAM.
4 Internal loopback Test data transfer between host memory and DAFS
card, using onchip loopback.
5 External loopback [Xtnd] Off board loopback test. Transmitted packets loop back
at the external cable.
6 Interrupt test Tests the interrupt mechanism.
70 Display MAC address Displays the MAC address of the card.
71 Display EEPROM Displays the onboard Electrically Erasable
Programmable Read Only Memory (EEPROM) contents.
72 Display card information Displays card serial number, MAC address, part number,
card revision ID, and firmware revision.
90 DAFS card selection Enables the selection of a specific DAFS card in the
system.
91 Enable/disable looping Enables or disables continuous running of a diagnostic
test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.
92 Continue/stop looping on error Starts or stops running a diagnostic test on an error. If
looping is enabled, as set by option 91, looping
continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
Card diagnostics
Ethernet diagnostics
About the Ethernet diagnostic tests

The Ethernet group of diagnostic tests the functioning of the Ethernet cards that are in your
system. The tests range from testing PCI connectivity through data transfer and data registers. The
Ethernet diagnostic tests can generate error messages associated with the hardware and software.

Ethernet diagnostic test menu

The following table describes the tests in the Ethernet diagnostic menu.

Test no Test Description

1 Comprehensive test Runs all tests in this menu in current mode.
2 PCI-PCI bridge test Checks the local PCI-PCI bridge chip on a quad card.
3 Status check Checks card error status.
4 Display Ethernet address Reads and displays controller device addresses.
5 Software reset test Verifies the software reset function, checks the SAIL
registers after reset, and verifies default values of all
internal registers.
7 Interrupt test Tests the interrupt mechanism. Checks transmit and
receive interrupts, as well as timer interrupts.
8 Link integrity test Verifies external link condition of physical layer (PHY).
Requires loopback plug or Ethernet connection.
9 Internal loopback test Tests data movement between main memory and the
Ethernet chip, using on-chip loopback capability.
10 External loopback test [Xtnd] Extended test mode: Tests card functionality and data
movement between memory and Ethernet cable.
Requires loopback plug.
11 Mode switch test [Xtnd] (DEC) Extended test mode: Tests external loopbacks and mode
switching between 10Base-T and 100Base-TX on DEC
Ethernet cards.
12 Int Phy loop test (Intel) Tests data movement between main memory and the
Ethernet chip on the Intel Ethernet card.
13 Timer test (DEC) Tests the timer on DEC Ethernet cards.
14 Verify SROM (DEC 21143) Verifies function of system SROM.
40 Port test (Intel) [Xtnd] Extended test mode: Tests the Ethernet port on the Intel
Ethernet card. Requires a loopback connector.
41 VLAN test (Intel) [Xtnd] Extended test mode: Tests the VLAN on the Intel
Ethernet card. Requires a loopback connector.
71 Show all registers (DEC) Displays all memory registers on DEC Ethernet cards.
72 Show revision number Displays the revision number of the Ethernet card.
73 Display SROM [Factory] Option not available.
90 Ethernet card selection Enables the selection of a specific Ethernet card in the
system.
91 Enable/disable looping Enables or disables continuous running of a diagnostic
test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.
92 Stop/continue on error Starts or stops running a diagnostic test on an error. If
looping is enabled, as set by option 91, looping continues
after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
Card diagnostics
FC-AL diagnostics
About the FC-AL diagnostic tests

The FC-AL (Fibre Channel Arbitrated Loop) group of diagnostic tests the functioning of the Fibre
Channel arbitrated loop adapters that are in your system. The tests range from EEPROM data
verification through data transfer integrity testing. The FC-AL diagnostic tests can generate error
messages associated with the interface and disk shelf.

To perform disk or shelf diagnostics, select test 90 and identify the channel. This returns you to the
main FC-AL menu. Then select test 80 or 81.

Note
Altering disks or cabling in a loop adapter requires you to perform either Test 41 or Test 42 before
running any FC-AL test. If you change a multiple loop adapter, run Test 41. If you change a single
loop adapter, run Test 42.

FC-AL diagnostic test menu

The following table describes the available tests in the FC-AL diagnostic menu.

Note: Tests that are labeled [Xtnd] often require loopback plugs for complete test operation and
will indicate failures without these plugs.

Caution: Do not run [Xtnd] mode diagnostics on network adapter cards with live network
connections. Disconnect all network connections prior to running network diagnostics in [Xtnd]
mode. Running with attached networks can adversely affect other attached devices. Type xtnd n
to cancel Extended test mode.

Test no Test Description

1 Comprehensive FCAL test Runs all tests in this menu in current
mode.
2 Self test Verifies and tests the FC-AL chip
configuration, firmware commands,
mailboxes, status, error information,
the serial EEPROM data, the ISP
power-on self-test (POST), the on-chip
SSRAM with fixed and random
patterns, the SSRAM/DMA of fixed
and random patterns between SSRAM
and most locations of main memory,
and ISP firmware in SSRAM.
3 ISP interrupt test Tests the ISP interrupt mechanism.
4 Int loop test Tests data movement between main
memory and the FC-AL chip, using on-
chip loopback capability for 10 bit and
1 bit.
5 Bus reset test [Xtnd] Extended test mode: Tests the FC-AL
loop integrity and LRC functionality by
resetting the bus.
6 Ext loop test [Xtnd] Extended test mode: Tests the
functionality and data movement
between memory and FC-AL cable.
Requires loopback plug.
7 Read-only bus test Tests the FC-AL loop integrity by
reading from each disk attached to the
FC-AL interface.
8 Read/write bus test [Mfg] Option not available.
9 Disk read test (FCTEST) Tests the FC-AL adapter loop integrity
by reading from each disk attached to
the FC-AL onboard interface. This test
has optional parameters. Requires
disks attached to the FC host adapter.
10 Disk read/write test [Mfg] Option not available.
41 Scan all disks on all FC-AL adapters Lists the status of all the disks on all
FC-AL adapters on the filer. Requires
disks attached to the FC host adapter.
42 Scan and show disks on selected FC-AL Lists the status of all the disks on the
adapters specified FC-AL adapters. Requires
disks attached to the FC host adapter.
43 FC-AL adapter LED test Tests the external LEDs on the FC-AL
card.
71 Show ISP FC chip info Displays information about the ISP
Fibre Channel chip.
72 Show attached FC-AL devices Displays all devices attached to a
specific FC-AL adapter.
73 Show all disks (probe-scsi-all) Lists disk information for all disks
attached to the system.
74 Reset FC-AL adapter Resets the selected FC-AL adapter to
its original state.
75 Show serial EEPROM data Displays the serial EEPROM data.
76 Program serial EEPROM data [Factory] Option not available.
77 Display fcstat link_status Displays the link statistics maintained
for all drives on a Fibre Channel loop.
80 Go to disk diagnostic menu Accesses the disk bus pattern
diagnostics submenu.
81 Go to shelf diagnostics menu Accesses the disk shelf diagnostics
submenu.
90 FC-AL channel selection Enables you to select a specific FC-AL
card for testing.
91 Enable/disable looping Enables or disables continuous
running of a diagnostic test. The test is
stopped when Ctrl-C is pressed or
when an error is encountered if option
92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic
test on an error. If looping is enabled,
as set by option 91, looping continues
after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on
tests where extended mode is an
available option.
99 Exit Exits this diagnostics menu.
 [ Up ] [ Disk diagnostics ] [ Disk shelf diagnostics ]

Card diagnostics
Disk diagnostics submenu
The following table describes the FC-AL disk diagnostics submenu.

Test no Test Description

1 Perform drive self diagnostic test The drive seeks a reserved non user-accessible
cylinder and writes, reads, and verifies data for each
data surface.
2 Low frequency pattern [Mfg] Option not available.
3 Low transition density pattern [Mfg] Option not available.
4 Half-rate square pattern [Mfg] Option not available.
5 Quarter-rate square pattern [Mfg] Option not available.
6 Contiguous '3' pattern [Mfg] Option not available.
7 Composite pattern [Mfg] Option not available.
40 Read drive defect list Displays primary and grown defect list. This test has
optional parameters. Requires disks attached to the
FC host adapter.
99 Exit this menu Returns the user to the main FC-AL menu.
 [ Up ] [ Disk diagnostics ] [ Disk shelf diagnostics ]

Card diagnostics
Disk shelf diagnostics submenu
The following table describes the disk shelf diagnostics submenu for the FC-AL interface.

Note: Tests that are labeled [Xtnd] often require loopback plugs for complete test operation and
will indicate failures without these plugs.

Caution: Do not run [Xtnd] mode diagnostics on network adapter cards with live network
connections. Disconnect all network connections prior to running network diagnostics in [Xtnd]
mode. Running with attached networks can adversely affect other attached devices. Type xtnd n
to cancel Extended test mode.

Test no Test Description

1 Turn shelf LED on Turns on the drive LEDs on the target disk shelf.
2 Turn shelf LED off Turns off the drive LEDs on the target disk shelf.
3 Get trunk information Displays the list of disk shelves and their firmware
revisions on the target FC-AL card.
4 Get shelf drive map Displays the list of drives on the disk shelves of
the target FC-AL card.
5 Get shelf environment information Displays the environmental parameters for the
disk shelves on the target FC-AL card.
6 Check SES temperature sensors Check SES temperature sensors against
threshold value.
7 Check SES FANs Check SES fan status.
8 Check SES Power Supply Check SES Power Supply status.
9 Check SES ESH (HUB) Check SES HUB status on the ESH.
10 Check all SES elements Check status of all SES elements in the shelf.
11 Loop integrity/LRC test [Xtnd] Extended test mode: Tests the FC-AL loop
integrity and LRC functionality.
12 Show HUB status Display status of each port in the HUB for each
ESH module.
70 Display sector size for FC-AL devices Displays the sector size for the drives on the disk
shelves.
93 Extended/normal test mode Enables or disables extended mode on tests
where extended mode is an available option.
99 Exit this menu Returns the user to the main FC-AL menu.
Card diagnostics
FDDI diagnostics
About the FDDI diagnostic tests

The FDDI group of diagnostic tests the functioning of the FDDI cards that are in your system. The
tests range from a status check of the card through the testing of data movement through the
system while the FDDI card is being used. The FDDI diagnostic tests can generate error messages
associated with the hardware.

FDDI diagnostic test menu

The following table describes the tests in the FDDI diagnostic menu.

Test no Test Description

1 Comprehensive test Runs all tests in this menu in current mode.
2 Status check Checks card error status.
3 Display network address Reads and displays card device.
4 Display SMT information Checks and displays SMT information, such as media type.
5 Internal loop test Tests data movement between main memory and the FDDI
controller, using onboard loopback capability.
6 External loop test [Xtnd] Extended test mode: Tests FDDI controller functionality and
data movement between memory and FDDI cable.
Requires loopback plug.
71 Show PDQ revision Displays PDQ revision of the card.
72 Show firmware revision Displays the firmware running on the card.
91 Enable/disable looping Enables or disables continuous running of a diagnostic test.
The test is stopped when Ctrl-C is pressed or when an error
is encountered if option 92 is active.
92 Stop/continue on error Starts or stops running a diagnostic test on an error. If
looping is enabled, as set by option 91, looping continues
after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
Card diagnostics
Gigabit diagnostics
About the Gigabit diagnostic tests

The Gigabit group of diagnostic tests the functioning of the Gigabit Ethernet (GbE) cards that are in
your system. The tests range from a status check of the card to the testing of data movement
through the system while the GbE card is being used. The GbE diagnostic tests can generate error
messages associated with the hardware and software.

GbE diagnostic test menu

The following table describes the GbE diagnostic tests.

Test no Test Description

1 Comprehensive GBE test Runs all tests in this menu in current mode.
2 Reset test Runs a test that resets the Intel GbE card to its original
state.
3 EEPROM test Runs a series of tests that reads and verifies EEPROM
data on the GbE card.
4 Internal lp test 1G Tests data movement between main memory and the
GbE card, using onboard loopback capability.

Note
If your system is running an Copper GbE card, this test is
not supported.
5 External lp test 1G (Xtnd) Extended test mode: Tests card functionality and data
movement between memory and the Ethernet cable.
Requires loopback plug.
6 Internal lp test 10B Tests data movement between main memory and the
7 Internal lp test 100B GbE card, using onboard loopback capability.

8 External lp test 10B (Xtnd) Extended test mode: Tests card functionality and data
movement between memory and the Ethernet cable.
9 External lp test 100B (Xtnd) Requires loopback plug.
10 Interrupt test Performs the internal loopback test in Interrupt mode to
tests and verify that the DMA/data transfers work in
Interrupt mode.
11 Quick Interrupt test Tests and verifies that all the device interrupts are
working. Data is not transfered during this test.
40 MAC loop test Tests movement of data through the MAC on the Intel
GbE card.

Note
If your system is running an Intel Copper GbE card, it
requires a loopback plug.
41 Port-port 10B test (Xtnd) This test tests the data path from one channel to another
42 Port-port 100B test (Xtnd) for the dual channel NICS, requires a twisted pair
network cable to be connected between the 2 ports.
43 Port-port 1 G test (Xtnd)
70 Display MAC address Verifies and displays the MAC address of the card.
71 Display all registers Displays all the card memory registers.
72 Display EEPROM Displays the EEPROM data on the GbE card.
73 Set MAC address [Factory] This is test is unavailable.
90 GbE card selection Enables the selection of a specific GbE card in the
system.
91 Enable/disable looping Enables or disables continuous running of a diagnostic
test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If
looping is enabled, as set by option 91, looping continues
after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
Card diagnostics
IPSec diagnostics
About the IPSec diagnostic tests

The IPSec group of diagnostic tests the functioning of the Internet Protocol Security (IPSec) card
that is in your system. The IPSec diagnostic tests can generate error messages associated with
the hardware.

IPSec diagnostic test menu

The following table describes the tests in the IPSec diagnostic menu.

Test no Test Description

1 Comprehensive Ipsec test Runs all tests in this menu in current mode.
2 DES_SHA1 self test Self test with the DES SHA1 algorithm.
3 3DES_SHA1 self test Self test with the 3DES SHA1 algorithm.
4 DES_MD5 self test Self test with the DES MD5 algorithm.
5 3DES_MD5 self test Self test with the 3DES MD5 algorithm.
70 Dump card info Displays information about the card.
91 Enable/disable looping Enables or disables continuous running of a diagnostic test.
The test is stopped when Ctrl-C is pressed or when an error
is encountered if option 92 is active.
92 Stop/continue on error Starts or stops running a diagnostic test on an error. If
looping is enabled, as set by option 91, looping continues
after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
Card diagnostics
iSCSI diagnostics
About the iSCSI diagnostic tests

The iSCSI group of diagnostic tests the functioning of the iSCSI card that are in your system. The
tests range from a status check of the card to the testing of data movement through the system
while the iSCSI card is being used. The iSCSI diagnostic tests can generate error messages
associated with the hardware.

Note: Tests that are labeled [Xtnd] often require loopback plugs for complete test operation and
will indicate failures without these plugs.

Caution: Do not run [Xtnd] mode diagnostics on network adapter cards with live network
connections. Disconnect all network connections prior to running network diagnostics in [Xtnd]
mode. Running with attached networks can adversely affect other attached devices. Type xtnd n
to cancel Extended test mode.

iSCSI diagnostic test menu

The following table describes the iSCSI diagnostic tests.

Test no Test Description

1 Comprehensive iSCSI HBA test Runs all tests in this menu in current mode.
2 Self test Run the ISCSI adapter built in self test (BIST).
3 Memory test Tests the onboard memory.
4 iSCSI interrupt test Tests the interrupt mechanism. Checks transmit and
receive interrupts, as well as timer interrupts.
5 Internal lp test (1G) Tests data movement between main memory and the
6 Internal lp test (100) iSCSI card, using onboard loopback capability.

7 Internal lp test (10)

8 External lp test (1G) [Xtnd] Extended test mode: Tests card functionality and data
9 External lp test (100) [Xtnd] movement between memory and the Ethernet cable.
Requires loopback plug.
10 External lp test (10) [Xtnd]
70 Display iSCSI chip information Displays information about the iSCSI chip.
71 Reset iSCSI target HBA Resets the selected iSCSI adapter to its original state
90 iSCSI Target HBA selection Enables the selection of a specific iSCSI card in the
system.
91 Enable/disable looping Enables or disables continuous running of a diagnostic
test. The test is stopped when Ctrl-C is pressed or
when an error is encountered if option 92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If
looping is enabled, as set by option 91, looping
continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
Card diagnostics
NVRAM diagnostics
About the NVRAM diagnostic test menu

The NVRAM group of diagnostics test the functioning of the NVRAM cards in the system, including
PCI connectivity, data transfer, and data registers. In addition, the NVRAM diagnostics, together
with other tests, run a set of memory tests on the NVRAM board. These memory tests focus on the
memory module strips plugged into the cards. The NVRAM diagnostic tests can generate error
messages associated with the hardware and user input.

Types of NVRAM cards tested

Type of
Platforms using the card Description
NVRAM card
NVRAM6 FAS6000 and V6000 series Provides a total of 512 MB of battery
backed-up SDRAM for a FAS6030/V6030
and 2 GB of battery backed-up SDRAM for
a FAS6070/V6070.
NVRAM5 FAS3000 and V3000 series/ Provides a total of 512 MB of battery
FAS920c/FAS940c/FAS960c/ backed-up SDRAM in one bank.
GF920c/GF940c/GF960c/
FAS980/FAS980c/GF980/GF980c
NVMEM FAS250 Provides a total of 512 MB of battery
backed-up SDRAM in one bank (64 MB for
non-volatile memory).
FAS270/FAS270c/GF270c Provides a total of 1 GB of battery backed-
up SDRAM in one bank (128 MB for non-
volatile memory).
NVRAM4 R150, R200, C6200, GF900 series, Provides up to 256 MB of battery backed-
FAS940, and FAS960 up SDRAM in one bank.
NVRAM3 F85, GF825, F800 series filers, Provides up to 128 MB of battery backed-
C3100, C6100, R100 up SDRAM in one bank.
NVRAM diagnostics
NVRAM6 diagnostics
The following table describes the NVRAM6 test menu.

Test no Test Description

1 Comprehensive NVRAM test Runs all tests in current mode.
2 NVRAM memory menu Accesses the NVRAM memory menu.
3 NVRAM IB menu Accesses the IB menu which tests the part of the
adapter associated with clustering.
4 NVRAM ECC menu [Xtnd] Accesses the error correction code menu.
5 NVRAM environmental test Accesses the environmental test menu.
6 NVRAM EEPROM test Tests the NVRAM EEPROM subcomponent.
7 NVRAM FLASH test Tests the NVRAM FLASH subcomponent.
8 NVRAM i2c test Tests the NVRAM i2c bus.
70 Set NVRAM properties [Mfg only] Option not available.
71 Display NVRAM properties Displays information about the NVRAM6 adapter.
72 Display NVRAM EEPROM Displays information about the NVRAM6 Electrically
Erasable Programmable Read Only Memory
(EEPROM) contents.
73 Display NVRAM status Displays information about the NVRAM6 status.
74 Display NVRAM config space Displays information about the NVRAM6
configuration space.
76 Upgrade NVRAM firmware [Xtnd] Extended test mode: Updates the firmware on the
NVRAM6.
77 Clear NVRAM properties [Mfg only] Option not available.
90 NVRAM card selection Enables the selection of a specific NVRAM card for
testing.
91 Enable/disable looping Enables or disables continuous running of a
diagnostic test. The test is stopped when Ctrl-C is
pressed or when an error is encountered if option
92 is active.
92 Stop/continue on error Starts or stops running a diagnostic test on an error.
If looping is enabled, as set by option 91, looping
continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
NVRAM6 diagnostics
Memory diagnostics
The following table describes the NVRAM6 memory test menu.

Test no Test Description

1 Comprehensive NVRAM memory test Runs all tests in current mode.
2 NVRAM memory walking data test Runs quick test of data lines.
3 NVRAM memory walking address test Runs quick test of all address lines to verify
address paths in NVRAM memory.
4 NVRAM memory partial word test Tests intermixed data sizes.
5 NVRAM memory random data test Runs longer test by writing and reading random
data to all NVRAM locations.
6 NVRAM memory random address test Runs longer test using random addresses.
10 NVRAM DIMM SPD test Compares NVRAM DIMM properties (SPD)
against supported values.
11 Display NVRAM DIMM SPD Displays NVRAM DIMM properties (SPD) as field-
value pairs.
12 Dump NVRAM DIMM SPD Displays NVRAM DIMM properties (SPD) as a
hexadecimal dump.
20 Inject ECC errors [Xtnd only] Extended test mode: Injects ECC errors into the
NVRAM DIMM, without triggering detection.
21 Inject/read ECC errors [Xtnd only] Extended test mode: Injects ECC errors into the
NVRAM DIMM, and then triggers detection.
50 NVRAM DMA Write-Read-Verify Fills system memory with a random data pattern,
and then DMA transfers this pattern back-and-
forth from NVRAM memory.
51 NVRAM DMA Write-only Fills system memory with a random data pattern,
and then DMA transfers this pattern to NVRAM
memroy.
52 NVRAM DMA Read-only Fills NVRAM memory with a random data
pattern, and then DMA transfers this pattern to
system memory.
70 NVRAM memory dump Allows the user to dump a region of memory.
71 NVRAM memory poke Allows the user to write to a region of memory.
72 NVRAM memory custom pattern Fills NVRAM memory with a user-specified data
pattern.
74 Memory fill power cycle test Fills NVRAM memory with data patterns for
power cycle test.
75 Memory write power cycle test Fills NVRAM memory with data patterns for
power cycle test, which does burst writes.
76 Memory read power cycle test Fills NVRAM memory with data patterns for
power cycle test, which does burst reads.
77 Memory DMA write power cycle test Fills NVRAM memory with data patterns for
power cycle test, which does DMA writes.
78 Verify data retention Checks the retention of data in NVRAM after a
power cycle. Data comes from data patterns
entered in Test 75.
80 Memory class change [Mfg only] Option not available.
90 NVRAM card selection Enables the selection of a specific NVRAM card
for testing.
91 Enable/disable looping Enables or disables continuous running of a
diagnostic test. The test is stopped when Ctrl-C
is pressed or when an error is encountered if
option 92 is active.
92 Stop/continue on error Starts or stops running a diagnostic test on an
error. If looping is enabled, as set by option 91,
looping continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests
where extended mode is an available option.
99 Exit Exits this diagnostics menu.
NVRAM6 diagnostics
Error Correction Code (ECC) diagnostics
The following table describes the NVRAM6 ECC test menu.

Test no Test Description

1 Comprehensive NVRAM ECC test Runs all tests in current mode.
2 NVRAM ECC FIFO test Tests the ECC FIFO that acts as a buffer.
3 NVRAM ECC memory sweep Tests that all of memory can be corrected.
70 Plant ECC error Inserts an ECC error into memory.
71 Plant and read ECC error Inserts an ECC error into memory and then reads
memory, thereby causing a correction.
72 Wait for and print ECC errors Waits for ECC errors without causing them to occur.
73 System disable command Issues a command to disable the InfiniBand
interface. This happens by default when entering the
ECC menu.
74 System enable command ssues a command to enable the InfiniBand interface.
90 NVRAM card selection Enables the selection of a specific NVRAM card for
testing.
91 Enable/disable looping Enables or disables continuous running of a
diagnostic test. The test is stopped when Ctrl-C is
pressed or when an error is encountered if option 92
is active.
92 Stop/continue on error Starts or stops running a diagnostic test on an error.
If looping is enabled, as set by option 91, looping
continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
NVRAM6 diagnostics
Environmental diagnostics
The following table describes the NVRAM6 environmental test menu. The NVRAM6 environmental
test can generate environmental error messages associated with the battery or the temperature
sensors. The corrective action for this error message grouping is below the error message
description.

Test no Test Description

1 Comprehensive NVRAM env test Runs all tests in current mode.
2 NVRAM env subsytem test Tests the interrupt conditions for each sensor.
3 NVRAM battery test Tests the battery.
4 NVRAM charger test Tests the battery charger.
70 GPIO bit control Allows the user to toggle the general purpose IO lines.
71 GPIO dump Dumps the settings of the general purpose IO lines.
72 Turn battery on Turns on the battery.
73 Turn charger on Turns on the battery charger.
74 LM81 I2C dump Allows the user to read the devices on the NVRAM
board.
75 LM81 I2C write Allows the user to write to the devices on the NVRAM
board.
76 Force GPIO interrupt Force an interrupt from the NVRAM board through the
general purpose IO line.
77 Charge Battery Charges the NVRAM battery to a user-specified
voltage.
78 Discharge Battery Discharges the NVRAM battery to a user-specified
voltage.
90 NVRAM card selection Enables the selection of a specific NVRAM card for
testing.
91 Enable/disable looping Enables or disables continuous running of a
diagnostic test. The test is stopped when Ctrl-C is
pressed or when an error is encountered if option 92
is active.
92 Stop/continue on error Starts or stops running a diagnostic test on an error. If
looping is enabled, as set by option 91, looping
continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
Environmental error message range and affected item

The following table lists the error code range and part of the error strings identifying the affected
item. The full error string depends on your system configuration.

Error code range Partial error string

ENV01500x NVRAM6-battery-1
ENV01501x NVRAM6-battery2-1
ENV01502x NVRAM6-temperature-1
ENV01503x NVRAM6-battery-2
ENV01504x NVRAM6-battery2-2
ENV01505x NVRAM6-temperature-2
ENV01506x NVRAM6-battery-5
ENV01507x NVRAM6-battery2-5
ENV01508x NVRAM6-temperature-5
ENV01509x NVRAM6-battery-6
ENV01510x NVRAM6-battery2-6
ENV01511x NVRAM6-temperature-6
ENV01512x NVRAM6-battery-7
ENV01513x NVRAM6-battery2-7
ENV01514x NVRAM6-temperature-7
ENV01515x NVRAM6-battery-8
ENV01516x NVRAM6-battery2-8
ENV01517x NVRAM6-temperature-8

Corrective action

The following table lists the error message groupings and corrective action that can be taken for
the error code range.

Error code range Corrective action

ENV01500x - ENV01501x, 1. Verify that the NVRAM6 battery is connected.
ENV01503x - ENV01504x, 2. Call Network Appliance Technical Support if the error is
ENV01506x - ENV01507x, not corrected.
ENV01509x - ENV01510x,
ENV01512x - ENV01513x,
ENV01515x - ENV01516x
ENV01502x, ENV01505x, Call Network Appliance Technical Support if the error is not
ENV01508x, ENV01511x, corrected.
ENV01514x, ENV01517x
NVRAM diagnostics
NVRAM5 diagnostics
The following table describes the NVRAM5 test menu.

Test no Test Description

1 Comprehensive NVRAM test Runs all tests in current mode.
2 NVRAM memory menu Accesses the NVRAM memory menu.
3 NVRAM IB menu Accesses the IB menu which tests the part of the
adapter associated with clustering.
4 NVRAM ECC menu [Xtnd] Accesses the error correction code menu.
5 NVRAM environmental test Accesses the environmental test menu.
6 NVRAM EEPROM test Tests the contents of the NVRAM5 EEPROM.
70 Set NVRAM properties [Mfg only] Menu not available.
71 Display NVRAM properties Displays information about the NVRAM5 adapter.
72 Display NVRAM EEPROM Displays information about the NVRAM5 Electrically
Erasable Programmable Read Only Memory
(EEPROM) contents.
73 Display NVRAM status Displays information about the NVRAM5 status.
74 Display NVRAM config space Displays information about the NVRAM5 configuration
space.
76 Upgrade NVRAM firmware [Xtnd] Extended test mode: Updates the firmware on the
NVRAM5.
90 NVRAM card selection Enables the selection of a specific NVRAM card for
testing.
91 Enable/disable looping Enables or disables continuous running of a
diagnostic test. The test is stopped when Ctrl-C is
pressed or when an error is encountered if option 92
is active.
92 Stop/continue on error Starts or stops running a diagnostic test on an error. If
looping is enabled, as set by option 91, looping
continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
NVRAM5 diagnostics
Memory diagnostics
The following table describes the NVRAM5 memory test menu.

Test no Test Description

1 Comprehensive NVRAM memory test Runs all tests in current mode.
2 NVRAM memory walking data test Runs quick test of data lines.
3 NVRAM memory walking address test Runs quick test of all address lines to verify
address paths in NVRAM memory.
4 NVRAM memory partial word test Tests intermixed data sizes.
5 NVRAM memory random data test Runs longer test by writing and reading random
data to all NVRAM locations.
6 NVRAM memory random address test Runs longer test using random addresses.
70 NVRAM memory dump Allows the user to dump a region of memory.
71 NVRAM memory poke Allows the user to write to a region of memory.
74 Memory fill power cycle test Fills NVRAM memory with data patterns for
power cycle test.
75 Memory write power cycle test Fills NVRAM memory with data patterns for
power cycle test, which does burst writes.
76 Memory read power cycle test Fills NVRAM memory with data patterns for
power cycle test, which does burst reads.
77 Memory DMA write power cycle test Fills NVRAM memory with data patterns for
power cycle test, which does DMA writes.
78 Verify data retention Checks the retention of data in NVRAM after a
power cycle. Data comes from data patterns
entered in Test 75.
90 NVRAM card selection Enables the selection of a specific NVRAM card
for testing.
91 Enable/disable looping Enables or disables continuous running of a
diagnostic test. The test is stopped when Ctrl-C
is pressed or when an error is encountered if
option 92 is active.
92 Stop/continue on error Starts or stops running a diagnostic test on an
error. If looping is enabled, as set by option 91,
looping continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests
where extended mode is an available option.
99 Exit Exits this diagnostics menu.
NVRAM5 diagnostics
Error Correction Code (ECC) diagnostics
The following table describes the NVRAM5 ECC test menu.

Test no Test Description

1 Comprehensive NVRAM ECC test Runs all tests in current mode.
2 NVRAM ECC FIFO test Tests the ECC FIFO that acts as a buffer.
3 NVRAM ECC memory sweep Tests that all of memory can be corrected.
70 Plant ECC error Inserts an ECC error into memory.
71 Plant and read ECC error Inserts an ECC error into memory and then reads
memory, thereby causing a correction.
72 Wait for and print ECC errors Waits for ECC errors without causing them to occur.
73 System disable command Issues a command to disable the InfiniBand
interface. This happens by default when entering the
ECC menu.
74 System enable command ssues a command to enable the InfiniBand interface.
90 NVRAM card selection Enables the selection of a specific NVRAM card for
testing.
91 Enable/disable looping Enables or disables continuous running of a
diagnostic test. The test is stopped when Ctrl-C is
pressed or when an error is encountered if option 92
is active.
92 Stop/continue on error Starts or stops running a diagnostic test on an error.
If looping is enabled, as set by option 91, looping
continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
NVRAM5 diagnostics
Environmental diagnostics
The following table describes the NVRAM5 environmental test menu. The NVRAM5 environmental
test can generate environmental error messages associated with the battery or the temperature
sensors. The corrective action for this error message grouping is below the error message
description.

Test no Test Description

1 Comprehensive NVRAM env test Runs all tests in current mode.
2 NVRAM env subsytem test Tests the interrupt conditions for each sensor.
3 NVRAM battery test Tests the battery.
4 NVRAM charger test Tests the battery charger.
70 GPIO bit control Allows the user to toggle the general purpose IO lines.
71 GPIO dump Dumps the settings of the general purpose IO lines.
72 Turn battery on Turns on the battery.
73 Turn charger on Turns on the battery charger.
74 LM81 I2C dump Allows the user to read the devices on the NVRAM
board.
75 LM81 I2C write Allows the user to write to the devices on the NVRAM
board.
76 Force GPIO interrupt Force an interrupt from the NVRAM board through the
general purpose IO line.
90 NVRAM card selection Enables the selection of a specific NVRAM card for
testing.
91 Enable/disable looping Enables or disables continuous running of a
diagnostic test. The test is stopped when Ctrl-C is
pressed or when an error is encountered if option 92
is active.
92 Stop/continue on error Starts or stops running a diagnostic test on an error. If
looping is enabled, as set by option 91, looping
continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.

Environmental error message range and affected item

The following table lists the error code range and part of the error strings identifying the affected
item. The full error string depends on your system configuration.
Error code range Partial error string
ENV011080 through ENV011089 NVRAM5-battery-10
ENV011100 through ENV011109 NVRAM5-battery-11
ENV011090 through ENV011099 NVRAM5-temperature-10
ENV011110 to ENV011119 NVRAM5-temperature-11

Corrective action

The following table lists the error message groupings and corrective action that can be taken for
the error code range.

Error code range Corrective action

ENV011080 through ENV011089, 1. Verify that the NVRAM5 battery is connected.
ENV011100 through ENV011109 2. Call Network Appliance Technical Support if the
error is not corrected.

ENV011090 through ENV011099, Call Network Appliance Technical Support if the error is not
ENV011090 through ENV011099 corrected.
NVRAM diagnostics
NVMEM diagnostics
The following table describes the NVRAM4 test menu.

Test no Test Description

1 Comprehensive NVMEM test Runs all tests in current mode.
2 Battery test Tests the battery.
71 Turn battery off Turns off the battery.
72 Turn charger on Turns on the battery charger.
75 Fill for power cycle test, burst write Fills NVRAM memory with data patterns for power
cycle test, which does burst writes.
76 Fill for power cycle test, burst read Fills NVRAM memory with data patterns for power
cycle test, which does burst reads.
77 Fill for power cycle test Fills NVRAM memory with data patterns for power
cycle test.
78 Verify data retention Checks the retention of data in NVRAM after a
power cycle. Data comes from data patterns entered
in Test 75.
82 Display from given address Displays the contents of a memory address location.
91 Enable/disable looping Enables or disables continuous running of a
diagnostic test. The test is stopped when Ctrl-C is
pressed or when an error is encountered if option 92
is active.
92 Stop/continue on error Starts or stops running a diagnostic test on an error.
If looping is enabled, as set by option 91, looping
continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
NVRAM diagnostics
NVRAM4 diagnostics
The following table describes the NVRAM4 test menu.

Test no Test Description

1 Comprehensive NVRAM test Runs all tests in current mode.
2 Config test Compares NVRAM memory size and part number
against what is expected for the model.
3 Compact flash menu This option is usable on systems with a compact
flash-enabled NVRAM card. Select this option to
enter the compact flash menu.
4 Front panel menu This option is usable on systems with a front panel-
enabled NVRAM card. Currently, only C2100
Netcache appliance uses a front panel-enabled
NVRAM card. Select this option to enter the front
panel menu.
5 Environmental Test Tests NVRAM environmental sensors and states.
6 Charger test Tests the voltage of the battery charger and
determines if the voltage is a good value for the
current states of the charger and battery.
7 PCI bridge test Tests basic NVRAM communication.
8 Memory self test Tests NVRAM and its ability to manage memory.
9 Address pattern test Runs address pattern test on memory addresses.
10 Memory data walking test Runs quick test of data lines.
11 Memory address walking test Runs quick test of all address lines to verify address
paths in NVRAM memory.
12 Partial-word load/store test Tests intermixed data sizes.
13 Memory random data test Runs longer test by writing and reading random data
to all NVRAM locations.
14 Memory random address test Runs longer test using random addresses.
15 ECC test Tests ability to fix ECC errors.
16 DMA test Tests the data moving capabilities and DMA error
correction (ECC) capabilities of the NVRAM card.
72 Micro Menu [Mfg only] Menu not available.
74 Fill for power cycle test, DMA write Fills NVRAM memory with data patterns for power
cycle test, which does DMA writes.
75 Fill for power cycle test, burst write Fills NVRAM memory with data patterns for power
cycle test, which does burst writes.
76 Fill for power cycle test, burst read Fills NVRAM memory with data patterns for power
cycle test, which does burst reads.
77 Fill for power cycle test Fills NVRAM memory with data patterns for power
cycle test.
78 Verify data retention Checks the retention of data in NVRAM after a
power cycle. Data comes from data patterns entered
in Test 75.
79 Single byte read/write Tests single location for read and write capability.
80 Show serial # and revision Displays serial number and revision of the NVRAM.
81 Set serial #, rev, and part# [Mfg] Option not available.
82 Display from given address Displays the contents of a memory address location.
83 Display service area by address Dump special NVRAM memory locations.
85 Memory read/write Tests memory for read and write capability.
86 Service area read/write [Mfg] Option not available.
87 Flash write [Xtnd] Rewrites the firmware of the NVRAM card. Use this
option if the card's firmware is outdated. The card's
firmware version is printed in the NVRAM menu
header. The up-to-date firmware version is 0115.
90 NVRAM card selection Enables the selection of a specific NVRAM card for
testing.
91 Enable/disable looping Enables or disables continuous running of a
diagnostic test. The test is stopped when Ctrl-C is
pressed or when an error is encountered if option 92
is active.
92 Stop/continue on error Starts or stops running a diagnostic test on an error.
If looping is enabled, as set by option 91, looping
continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
NVRAM diagnostics
NVRAM3 diagnostics
Rules for running NVRAM on systems with the NVRAM3 card

Observe the following rules when you run the nvram diagnostic on systems with the NVRAM3
card:

● Do not run this diagnostic immediately after a system crash.

● Before you run nvram diagnostics, reboot and shut down the system.
● Be aware that nvram diagnostics overwrite all contents of NVRAM.

You might need to back up the data on the NVRAM before you start nvram diagnostics, because it
might not be possible to recover user data from NVRAM after the diagnostic.

You are alerted to be very careful by the following warning:

WARNING! Do not run the NVRAM diagnostic

immediately after a system crash or if
there is a possibility that log data is
stored. Run only on new boards, or
after a normal system shutdown, or if
there is no chance of preserving
customer data.

NVRAM3 test menu

The following table describes the NVRAM3 test menu.

Test no Test Description

1 Comprehensive NVRAM test Runs all tests in current mode.
2 Check contents of EEPROM Verifies contents of onboard EEPROM.
3 Battery voltage check Checks and displays battery voltage.
4 Memory data walking test Runs quick test of data lines.
5 Memory address walking test Runs quick test of all address lines to verify address
paths in NVRAM memory.
6 Partial-word load/store test Tests intermixed data sizes.
7 Memory random data test Runs longer test by writing and reading random data
to all NVRAM locations.
8 Memory random address test Runs longer test using random addresses.
9 Random 64-bit data test Runs test on 64-bit random data patterns.
10 ECC data-bits test Runs ECC data-bits test.
11 ECC check-bits test Runs ECC check-bits test.
41 Address pattern test Runs address pattern test on memory addresses.
42 Charger test [Mfg] Option not available.
71 Show DIMM size Displays the capacity and size of the DIMMs.
76 Fill for power cycle test, burst read Fills NVRAM memory with data patterns for power
cycle test, which does burst reads.
77 Fill for power cycle test Fills NVRAM memory with data patterns for power
cycle test.
78 Verify data retention Checks the retention of data in NVRAM after a
power cycle. Data comes from data patterns entered
in Test 75.
79 Memory read/write Tests memory for read and write capability.
80 Show serial # and revision Displays serial number and revision of the NVRAM.
81 Set serial # and revision [Mfg] Option not available.
82 Display memory by address Displays the contents of a memory address location.
83 Display onboard EEPROM Displays information about the onboard EEPROM.
84 Display memory EEPROM Displays information about the EEPROM dedicated
to memory.
85 Show internal registers Shows the location of the internal memory registers.
86 Set a register [Mfg] Option not available.
90 NVRAM card selection Enables the selection of a specific NVRAM card for
testing.
91 Enable/disable looping Enables or disables continuous running of a
diagnostic test. The test is stopped when Ctrl-C is
pressed or when an error is encountered if option 92
is active.
92 Stop/continue on error Starts or stops running a diagnostic test on an error.
If looping is enabled, as set by option 91, looping
continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
Card diagnostics
Remote Management Card (RMC) diagnostics
About the RMC diagnostic tests

The RMC diagnostic tests the functioning of the remote management card that is in your system.
The RMC diagnostic tests can generate error messages associated with the hardware, software,
and user.

RMC diagnostic test menu

The following table describes the tests in the RMC diagnostic test menu.

Test no Test Description

1 Comprehensive test Runs all tests in this menu in current mode.
2 RMC Self Test Forces the RMC to do a self- test and then reports the
result of the test.
3 I2C Cable Status Test Checks to see if the I2C cable connecting the RMC to
the BMC is in place.
4 SEL Access Test Checks to see if the RMC can read the BMC’s System
Event Log.
5 External Power Test [Xtnd] Checks to see if an external power source has been
connected to the RMC.
6 LAN Cable Status Test [Xtnd] Checks to see if a LAN cable has been connected to the
RMC.
71 Show RMC Status Displays the current status of the RMC card.
72 Show RMC Firmware Revision Displays the version of the RMC firmware.
73 Update RMC Firmware [Mfg] Option is unavailable.
91 Enable/disable looping Enables or disables continuous running of a diagnostic
test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.
92 Continue/stop looping on error Starts or stops running a diagnostic test on an error. If
looping is enabled, as set by option 91, looping
continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
Card diagnostics
SCSI diagnostics
About the SCSI diagnostic tests

The Small Computer System Interface (SCSI) group of diagnostic tests the functioning of the SCSI
adapters that are in your system. The tests range from checking firmware versions and disk access
through Static Read Random Access Memory (SSRAM) and data transfer integrity. The SCSI
diagnostic tests can generate error messages associated with the adapter and disk shelf.

SCSI Controller diagnostic test menu

The following table describes the tests in the SCSI Controller diagnostic test.

Test no Test Description

1 Comprehensive SCSI test Runs all tests in this menu in current mode.
2 SCSI card self test Verifies the PCI configuration registers, the
SCSI chip configuration, firmware commands,
mailboxes, and status and error information.
Reads and verifies the serial EEPROM data.
Tests the on-chip SSRAM with fixed and
random data patterns. Tests the DMA of fixed
and random data patterns between SSRAM
and most locations of main memory. Runs built-
in self-test
3 SCSI interrupt test Tests the ISP SCSI adapter interrupt.
4 Read-only bus test [Xtnd] Extended test mode: Tests SCSI adapter loop
integrity by reading from each disk attached to
the SCSI adapter.
5 Read/write bus test [Mfg] Option not available.
6 Disk read test (FCTEST) Tests the SCSI adapter connection by reading
from each disk attached to the SCSI interface.
7 Disk read/write test Option not available.
42 Scan and show disks (R100) Lists the status of all the disks on the specified
SCSI adapters. Requires disks attached to the
SCSI host adapter on the R100.
71 Show ISP chip info Displays information about the ISP chip.
72 Show attached SCSI devices Displays the SCSI devices attached to the
system.
73 Show all disks (probe-scsi-all) Displays all SCSI disks.
74 Reset SCSI adapter Resets the SCSI adapter.
75 Show serial EEPROM data Displays the serial EEPROM data.
76 Program serial EEPROM data [Factory] Option not available.
77 Go to shelf Diagnostics menu Accesses the disk shelf diagnostics submenu.
78 Set serial # and revision [Factory] Option not available.
79 Zero disk test area [Factory] Option not available.

90 SCSI card selection Enables you to select a specific SCSI card for
testing.
91 Enable/disable looping Enables or disables continuous running of a
diagnostic test. The test is stopped when Ctrl-C
is pressed or when an error is encountered if
option 92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an
error. If looping is enabled, as set by option 91,
looping continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests
where extended mode is an available option.
99 Exit Exits this diagnostics menu.
 [ Up ]

Card diagnostics
Disk shelf diagnostics submenu
The following table describes the disk shelf diagnostics submenu for the SCSI card.

Test no Test Description

1 Turn shelf LED on Turns on the drive LEDs on the target disk shelf.
2 Turn shelf LED off Turns off the drive LEDs on the target disk shelf.
3 Get trunk information Displays the list of disk shelves and their firmware
revisions on the target FC-AL card.
4 Get shelf drive map Displays the list of drives on the disk shelves of
the target FC-AL card.
5 Get shelf environment information Displays the environmental parameters for the
disk shelves on the target FC-AL card.
6 Check SES temperature sensors Check SES temperature sensors against
threshold value.
7 Check SES FANs Check SES fan status.
8 Check SES Power Supply Check SES Power Supply status.
9 Check SES ESH (HUB) Check SES HUB status on the ESH.
10 Check all SES elements Check status of all SES elements in the shelf.
11 Loop integrity/LRC test [Xtnd] Extended test mode: Tests the FC-AL loop
integrity and LRC functionality.
12 Show HUB status Display status of each port in the HUB for each
ESH module.
70 Display sector size for FC-AL devices Displays the sector size for the drives on the disk
shelves.
93 Extended/normal test mode Enables or disables extended mode on tests
where extended mode is an available option.
99 Exit this menu Returns the user to the main FC-AL menu.
Card diagnostics
TCP Offload Engine diagnostics
About the TCP Offload Engine diagnostic tests

The TCP Offload Engine group of diagnostic tests the functioning of the TCP Offload Engine (TOE)
cards that are in your system. The tests range from a status check of the card to the testing of data
movement through the system while the TOE card is being used. The TOE diagnostic tests can
generate error messages associated with the hardware.

TOE diagnostic test menu

The following table describes the TOE diagnostic tests.

Test no Test Description

1 Comprehensive TOE test Runs all tests in this menu in current mode.
2 EEPROM test Runs a series of tests that reads and verifies EEPROM
data on the card.
3 MC3 BIST Runs a series of internal functional tests on the payload
memory region of the card which holds the TCP data.
4 MC4 BIST Runs a series of internal functional tests on the CAM
memory region of the card which holds the TCP
connection information.
5 Interrupt test Tests the interrupt mechanism. Checks transmit and
receive interrupts, as well as timer interrupts.
6 Internal lp test Tests data movement between main memory and the
TOE card, using onboard loopback capability.

Note
This test will only run on a T204 copper card.
7 Internal lp test (Xtnd) Extended test mode: Tests functionality and data
movement within the card. Requires loopback plug.

Note
This test will only run on a T210 optical card.
8 External lp test (Xtnd) Extended test mode: Tests card functionality and data
movement between memory and the cable. Requires
loopback plug.
70 Dump Registers Allows the user to dump an extensive list of registers
located in the controller.
90 TOE card selection Enables the selection of a specific TOE card in the
system.
91 Enable/disable looping Enables or disables continuous running of a diagnostic
test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If
looping is enabled, as set by option 91, looping continues
after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.
99 Exit Exits this diagnostics menu.
Floppy drive diagnostics
About the floppy drive diagnostics

This section describes the diagnostic tests for the 3 1/2" floppy drive that is in your system. The
floppy drive diagnostic tests can generate error messages associated with the hardware.

Floppy drive 3 1/2" diagnostic menu

The following table describes the menu numbers and tests in the Floppy drive 3 1/2" diagnostic test
menu.

Test no Test Description

1 Comprehensive Runs all tests in this menu in current mode.
drive test

2 Check drive status Runs stress diagnostics on the selected devices.

3 Long read verify Displays all testable system devices.

4 Short read verify Displays the devices selected for testing.

5 Recalibrate Enables you to select which system device for the stress test.

91 Enable/disable Enables or disables continuous running of a diagnostic test.

looping The test is stopped when Ctrl-C is pressed or when an error is
encountered if option 92 is active.

92 Stop/continue on Starts or stops running a diagnostic test on an error. If looping

error is enabled, as set by option 91, looping continues after an error
is encountered.

99 Exit Exits this diagnostics menu.

CF card diagnostics
About the CF card diagnostic tests

The CF (CompactFlash) card group of diagnostic tests the functionality of CompactFlash card that
is in your system. Use these diagnostics for testing and verifying card data. The CF card diagnostic
tests can generate error messages associated with the hardware.

CF card diagnostic test menu

The following table describes the tests in the CF card diagnostic test menu.

Test no Test Description

1 Comprehensive test Runs all tests in this menu in current mode.
2 Reset test Verifies the reset functionality of the CF card.
3 Self test Runs the internal self- test supported by the CF card.
4 Read test Verifies data read transfers from the CF card.
5 Sector read Verifies the read from a specific sector that the user
selects.
70 Display drive info Displays CF card information.
71 Display registers Displays the contents of specific registers.
72 Display sector Displays the contents of individual sectors that the user
selects.
73 Display checksum Displays the value of checksum info.
91 Enable/disable looping Enables or disables continuous running of a diagnostic
test. The test is stopped when Ctrl-C is pressed or when
an error is encountered if option 92 is active.
92 Stop/continue looping on error Starts or stops running a diagnostic test on an error. If
looping is enabled, as set by option 91, looping continues
after an error is encountered.
99 Exit Exits this diagnostics menu.
Stress diagnostics
About the stress diagnostics

This section describes the stress diagnostic tests. They simulate heavy traffic on the filer to identify
malfunctioning components or those that might malfunction in the near future. The stressable
devices displayed depend on the cards in the system.

FAS270c only: If you are running diagnostics on system module B and you responded that system
module A is running Data ONTAP or Diagnostics, then only tests 1 and 3 are available for running.

System stress diagnostic menu

The following table describes the menu numbers and tests in the system stress diagnostic test
menu.

Test no Test Description

1 Stress all devices Runs all tests in this menu in current mode.

2 Stress selected devices Runs stress diagnostics on the selected devices.

3 Interrupt stress all devices Interrupts all tests in this menu in current mode.

4 Interrupt stress selected devices Interrupts stress diagnostics on the selected devices.

71 Show all devices Displays all testable system devices.

72 Show selected devices Displays the devices selected for testing.

90 Select devices Enables you to select a system device for the stress
test.

91 Enable/disable looping Enables or disables continuous running of a diagnostic

test. The test is stopped when Ctrl-C is pressed or
when an error is encountered if option 92 is active.

92 Stop/continue on error Starts or stops running a diagnostic test on an error. If

looping is enabled, as set by option 91, looping
continues after an error is encountered.
93 Extended/normal test mode Enables or disables extended mode on tests where
extended mode is an available option.

99 Exit Exits this diagnostics menu.

Error Messages
About this section

This section defines the coding conventions used, lists and defines the error messages generated
by the diagnostic tests, and recommends the corrective action to address errors you encounter.

Topics in this section

The error messages are documented alphabetically and are described in the following sections.

● Error message coding conventions

● DAH0001 through DAH0387
● DAS0014 through DAS0015
● DAU0004
● DBH0301 through DBH0501
● DBS0307
● DEH0001 through DEH0216
● DES0007 through DES0022
● DFH0001 through DFH0032
● DGH0001 through DGH0827
● DGS0006
● DHH0001
● DLH0001 through DLH1003
● DMH0001 through DMH0352
● DMS0060 through DMS0061
● DNH0101 through DNH0602
● DNU0002 through DNU0106
● DOH0001 through DOH0012
● DPH0001 through DPH0029
● DRH0001 through DRH0034
● DRS0010
● DRU0009
● DSH0001 through DSH1015
● DTH0001 through DTH0053
● DTS0002, DTS0003, and DTS0010
● DUH0002 through DUH0224
● DUS0001
● DZH0101 through DZH3000
● DZS0430
Error message coding conventions
How to determine error message type

When a diagnostic test encounters an error, the diagnostic tool generates an error message. The
type of message that is generated and displayed on your console helps you determine what failed
during the diagnostic test.

Error messages are composed of four components. The alphabetic portion of the error message
code helps you identify the system generating the error, the module generating the error, and the
type of error encountered.

The numeric portion of the error code uniquely identifies the error for the module reporting the
error. The numeric identifier is followed by a colon and the error message text. The following is an
example of error message syntax.

Example:

"SMTnnnn: The XYZ card failed to reset"

System code

The system code identifies the kernel for which the error is generated.

The types of system codes are shown in the following table.

System code letter System generating the error

C Data ONTAP kernel critical problem
D Diagnostic kernel error
E Data ONTAP kernel error
F Firmware error
W Data ONTAP kernel warning message

Note
Error codes of the type "ENVxxxxxx" indicate that an environmental error code was
generated. These codes, along with the corrective action, are listed in
Environmental Error Messages.

Module code

The module code identifies the software driver, hardware adapter, or firmware for which the error is
generated. Typically, the hardware error messages generated by the diagnostic tool are associated
with the diagnostic kernel system code.

Also generated by the diagnostics are Data ONTAP kernel and firmware error messages. Only the
diagnostic kernel messages are documented in this section.

The types of diagnostic kernel module codes are shown in the following table.

Module code letter Module generating the error

A ATM
B Hardware bridges
D Disk errors
E Ethernet adapters
F FDDI adapters
G GbE adapters
H Disk shelf
L FC-AL adapters
M Memory and onboard SIMMs
N NVRAM
O Floppy drive
P CompactFlash unit
R Remote management card (RMC) and Remote LAN Management
S SCSI adapters
T Baseboard management controller
U Cluster interconnect adapters
Z Motherboard and backplane adapters

Type code

The last letter of the error message code identifies the probable error type; what caused the error
to be generated.

The types of probable type codes are shown in the following table.

Type code letter Type generating the error

H Hardware card or adapter
S Software error
U User error

Message variable conventions

In the online message text, you see values displayed for conditions found on the system. These
values change as conditions in the system change.

In error messages in this guide, these values are displayed in italics. The following table illustrates
this convention.

Convention Definition
ASCII_value This denotes that an ASCII code is displayed.
dec_value This denotes that a decimal value is displayed.
hex_value This denotes that a hexadecimal value is displayed.
DAH0001 through DAH0387
Message type

This error message grouping covers hardware errors associated with the ATM cards that are in the
filer. The corrective action for this error message grouping is below the error message description.

Error message description

The following messages can be generated for this message group.

Error code Sample message Description

DAH0001 Self test for the card failed ATM card failed its internal self test.
DAH0002 In FW startup, i960 is not ready Failed to download the firmware
correctly to the card.
DAH0004 fa_download: CP not running, bstat=hex_value, Failed to download the firmware
value correctly to the card. Cell processor
was not initialized correctly.
DAH0006 fa_init_pexp_buf: ALLOC ERR. Incorrect allocation of data for the
device ROM.
DAH0009 Failed during initialization (phase2) Failed Step 2 of initialization.
Firmware was downloaded correctly
but the card failed to start up.
DAH0010 Failed during initialization (pexp) Failed to receive data from the
ROM after the card initialized.
DAH0011 fa_download: INIT status hex_value Failed during Step 2 of initialization.
Status register is displayed.
DAH0012 Failed during initialization Failed to receive data from the
ROM after card initialized.
DAH0013 Series 200 could not activate vci Failed to activate the virtual circuit
interface for the loopback test.
DAH0016 Data send - hex_value data receive-hex_value Failed to receive the correct data.
packet - dec_value The data sent and received is
displayed.
DAH0017 Series 200 could not activate vci Failed to activate the Virtual
Component Interface (vci) on
second try.
DAH0018 Activate_connection not free, stat hex_value Failed to activate a virtual
connection. Status is displayed.
DAH0019 No commands in check queue Noncommands present in the
command. The command queue
failed the command queue check
during the loopback test.
DAH0022 dec_value transform failed Failed to correctly initialize the
transmit buffers.
DAH0024 Transmit queue full Transmit queue is full and was not
initialized correctly.
DAH0027 Status not complete ATM card status check encountered
a problem and was not completed.
DAH0029 dec_value PDU receive error Failed to receive data. Receive unit
failed.
DAH0030 dec_value connection not open for VPVC = Required virtual interface is not
hex_value open to receive data.
DAH0033 dec_value transform_mbuf bad Failed to correctly initialize the
nseg=dec_value, coalesce transmit data.
DAH0037 Heartbeat is hex_value, fp->last_heartbeat. Failed the Heartbeat test. The
heartbeat read is displayed,
followed by the heartbeat error
read.
DAH0038 Heartbeat - Flat line Heartbeat failed.
DAH0039 Heartbeat - Unexpected host interrupt Interrupt originated from the card.
Card does not support this.
DAH0040 Heartbeat - Unexpected network interrupt Interrupt occurred from the network
status chip to the i960.
DAH0041 Heartbeat - Unexpected HBus interrupt Card took a bus error.
DAH0042 Heartbeat - Unexpected LBus interrupt Card accessed illegal memory.
DAH0043 Heartbeat - Unexpected bad interrupt Resulting unexpected condition is
not supported.
DAH0044 Heartbeat - Marker stuck1 DMA fifo is not properly drained of
data.
DAH0045 Heartbeat - Marker stuck2 DMA timed out.
DAH0046 Heartbeat - Unexpected AAL Resulting unexpected condition is
not supported.
DAH0047 Heartbeat - SUNI initialization failed Card failed to initialize.
DAH0048 Failed to transmit Failed to transmit data out.
DAH0049 Failed to receive Failed to receive data in.
DAH0050 fa_download incorrect firmware version or rev Firmware version is incorrect.
ID
DAH0200 Unknown ATM product ID ASCII_value Incorrect ATM product type.
DAH0201 Unknown bus type Incorrect bus type detected.
DAH0202 Failed to initialize the hardware Hardware initialization failed.
DAH0203 No memory for ATM-HE card Memory is incorrectly set up for the
OC-12.
DAH0204 Invalid card type detected Incorrect card type detected.
DAH0205 Data send hex_value data recv hex_value Mismatch on data compare.
DAH0206 FAILS TX memory offset hex_value Memory test failed on the transmit
memory region.
DAH0207 FAILS RX memory offset hex_value Memory test failed on the receive
memory region.
DAH0208 Failed to reset the board Board failed to reset.
DAH0209 Could not activate a virtual circuit Could not set up the virtual circuit.
DAH0210 Failed on transmit Failed to transmit the data.
DAH0211 Failed on receive Failed to receive the data.
DAH0212 dec_value detected ASCII_value Displays the type of interrupt that
failed the interrupt test.
DAH0213 Failed to get TX RX device interrupts Failed to get the transmit and
receive interrupts.
DAH0214 Could not get the system interrupt Could not get the system level
interrupt.
DAH0325 Failed to initialize the Baracuda Hardware initialization failed.
DAH0326 Failed to initialize the HSP Failed to initialize or set up the host
status page.
DAH0327 Failed to initialize the TX side Failed to set up the transmit
hardware.
DAH0328 Failed to initialize the RX side Failed to set up the receive
hardware.
DAH0329 Failed to initialize the INTRQ Failed to set up the interrupt device.
DAH0330 Failed to initialize the TPD Failed to set up the transmit page
descriptor.
DAH0331 Failed to get the configuration Failed to set the device
configuration information.
DAH0350 Did not see transmit completed Did not receive a transmit complete
status message.
DAH0351 Transmit not complete transmitted dec_value Did not receive a transmit complete
status message.
DAH0352 Failed to allocate a TPD page Transmit page descriptor failed to
set up.
DAH0354 Failed to set up the transmit Transmit setup process failed.
DAH0355 Failed to set up the TX cache Cache failed to set up properly for
transmit.
DAH0356 Failed to set up the TPDRQ Failed to set up the queues for
transmit.
DAH0357 Failed to set up the TBRQ Failed to set up the queues for
transmit.
DAH0375 Failed to initialize the RX memory Failed to initialize the receive
memory.
DAH0376 Failed to initialize the RX group properties Failed to initialize the receive
groups.
DAH0377 Failed to initialize the RBPQs Failed to initialize the receive
queues.
DAH0378 Failed to initialize the RBRQs Failed to initialize the receive
queues.
DAH0379 Invalid receive address Invalid address received.
DAH0380 Failed to allocate the receive buffers Could not allocate receive buffers.
DAH0381 Invalid base address Base address is not correct.
DAH0382 Buffer error in buffer dec_value Detected an error in the receive
buffer indicated in the message.
DAH0383 Buffer dec_value incorrect length hex_value Detected an error in the receive
buffer, incorrect message length.
DAH0384 Length error Incorrect message length received.
DAH0385 Unknown error type Error of unknown type detected
during message receive.
DAH0386 Offset dec_value data recv 0 hex_value data Sent data does not match received
send hex_value data.
DAH0387 CRC error Cyclical Redundancy Check error
detected.

Corrective action

The following table lists the error message groupings and corrective action that can be taken for
the error message group.

Error message
Corrective action
group
DAH0001- Replace the ATM card or contact Network Appliance Technical Support.
DAH0002
DAH0004,
DAH0006
DAH0009-
DAH0013
DAH0017-
DAH0019
DAH0022,
DAH0024
DAH0029-
DAH0030
DAH0033
DAH0037-
DAH0047
DAH0050
DAH0200-
DAH0210
DAH0212-
DAH0214
DAH0325-
DAH0331
DAH0350-
DAH0352
DAH0354-
DAH0357
DAH0375-
DAH0385
DAH0387

DAH0016 First check that the ATM card has the required loopback plugs. If it has the
required loopback plugs and the card still fails, call Network Appliance
Technical Support.

DAH0027 Check that the external loopback plug is connected. If it is connected and
DAH0048- the ATM card still fails, call Network Appliance Technical Support.
DAH0049
DAH0211,
DAH0386
DAS0014 through DAS0015
Message type

This error message grouping covers software errors associated with the ATM cards that are in the
filer.

Error message description

The following messages can be generated for this message group.

Sample message
Error code Description

DAS0014 Failed to initialize the small buffers Failed to allocate the small buffers for data.
DAS0015 Failed to initialize the large buffers Failed to allocate the large buffers for data.

Corrective action

To correct the displayed error, contact Network Appliance Technical Support.

DAU0004
Message type

This error message grouping covers user errors associated with the ATM cards that are in the filer.

Error message description

The following message can be generated for this message group.

Error code Sample message Description

DAU0004 Maximum number of cards that can The number of installed cards exceeds the
be tested is 4 maximum.

Corrective action

To correct the error, remove the extra cards. Do not install more than four ATM cards in the filer.
DBH0301 through DBH0501
Message type

This error message grouping covers errors associated with the bridge cards that are in the filer.
These errors are generated when you run the Option 2: Check CPU/Hostbridge CNB20HE status
option and Option 3: Check SIO (OSb4) status option from the Motherboard Diagnostics menu.
The corrective action for this error message grouping is below the error message description.

Error message description

The following messages can be generated for this message group.

Error code Sample message Description

DBH0301 Vendor ID incorrect This error message can appear with a
variety of cards. Check the test that
yielded this error message to determine
which bridge is faulty.
DBH0302 Device ID incorrect Incorrect bridge chip device ID found
during testing.
DBH0303 Base class incorrect Incorrect bridge chip base class detected
during testing.
DBH0304 Subclass incorrect Incorrect bridge chip subclass detected
during testing.
DBH0305 Incorrect revision number Incorrect bridge chip revision number
detected during testing.
DBH0306 Bridge at bus hex_value, slot hex_value Might indicate an error in the bridge chip,
has error or more likely, a problem with a device
on the bus managed by the bridge.
DBH0308 The following bridge error bits could not be Internal bridging software error detected
located during testing.
DBH0501 No CIOB found on motherboard. The motherboard does not have the
CIOB.

Corrective action

To correct the displayed error, replace the card or contact Network Appliance Technical Support.
DBS0307
Message type

This error message grouping covers software errors associated with the bridge cards that are in
the filer. These errors are generated when you run the Option 2: Check CPU/Hostbridge CNB20HE
status option and Option 3: Check SIO (OSb4) status option from the Motherboard menu.

Error message description

The following message can be generated for this message group.

Error code Sample message Description

DBS0307 No error bits selected to clear Card memory was not cleared before the diagnostic
was run.

Corrective action

Report this error to Network Appliance Technical Support for analysis.

DEH0001 through DEH0216
Message type

This error message grouping covers hardware errors associated with Ethernet cards that are in the
filer. The following cards are tested:

Type of Ethernet card Error code range

Generic Ethernet cards DEH0001 through DEH0022
Intel® Ethernet card DEH0100 through DEH0126
DEC21143 Ethernet card DEH0200 through DEH0216
DEH0001 through DEH0216
DEH0001 through DEH0022
Error message description

The following messages can be generated for this message group. The corrective action for this
error message grouping is below the error message description.

Error code Sample message Description

DEH0001 Verify failed Test failed to verify the SROM
contents because the SROM
was not programmed correctly.
DEH0003 Unknown PHY type hex_value hex_value Physical layer of the device is
not the correct supported
version or type.
DEH0004 Reg(offset-hex_value) = hex_value(hex_value) Expected and actual register
values for the software reset
test are displayed.
DEH0006 Setup frame timeout status (hex_value) Card could not set up the frame
for transmit
DEH0009 Receiving error (status - hex_value) Error type on the receive is
displayed.
DEH0010 Too many retries Number of retries on the
Ethernet receiver exceeded the
maximum set for the card.
DEH0011 Frame dec_value receive (hex_value), transmit Transmitted and received data
(hex_value) dec_value do not match. The data at the
mismatch location is displayed.
DEH0012 Status - hex_value Displays the status register at
which the error was reported.
DEH0013 Invalid device selected Selected card does not exist.
This error message is for MAC
address programming in case
the motherboard has multiple
MAC devices.
DEH0014 Invalid address Entered MAC address for the
card is not valid.
DEH0015 Device dec_value invalid address MAC address for the quad
Ethernet card is not valid for the
specified port.
DEH0016 Bad status Card received a bad status
from the PCI status register.
DEH0017 10Base-T failed The 10Base-T card failed the
external loopback test. Check
the loopback plugs.
DEH0018 100Base-TX failed The 100Base-TX card failed the
external loopback test. Check
the loopback plugs.
DEH0019 (mode switch) 10Base-T failed The 10Base-T card failed the
external loopback test. Check
the mode switch.
DEH0020 (mode switch) 100Base-TX failed The 100Base-TX card failed the
external loopback test. Check
the mode switch.
DEH0021 10Base-T test internal loopback failed The 10Base-T card failed the
internal loopback test.
DEH0022 Did not transmit Card did not transmit the test
data to the network.

Corrective action for DEH0001 through DEH0022

The following table lists the error message groupings and corrective action that can be taken for
the error message group.

Error message group Corrective action

DEH0001-DEH0004 Replace the Ethernet card or contact Network Appliance Technical
DEH0006 Support.
DEH0009-DEH0016
DEH0018-DEH0021
DEH0017, DEH0022 1. Check that the external loopback plug is connected.

2. If it is connected and the Ethernet card still fails, call Network

Appliance Technical Support.
DEH0001 through DEH0216
DEH0100 through DEH0126
Error message description

The following messages can be generated for this message group. The corrective action for this
error message grouping is below the error message description.

Error code Sample message Description

DEH0100 Bad vendor ID Card was programmed with an
incorrect vendor ID.
DEH0101 Bad device ID PCI bus master bit was not set
correctly. This indicates that the
software is forcing the mode.
DEH0102 Enabling bus mastering PCI bus master bit was not set
correctly. This indicates that the
software is forcing the mode.
DEH0103 Memory mapped mode not available Memory mapped mode is not set for
the card.
DEH0104 Invalid CSR memory mapped base address Base address read for the card is
invalid.
DEH0105 Bad revision ID Revision ID is incorrect. This verifies
that the card is 82559-based.
DEH0106 Configuration read failed Test failed to correctly read the PCI
configuration parameters.
DEH0107 Receiving error frame dec_value status Card failed on the receive side. The
hex_value frame and error status are displayed.
DEH0109 EEPROM corrupted Contents of the EEPROM are
corrupted and not readable.
DEH0110 Bad node address Node address that was reported is
not correct.
DEH0111 EEPROM checksum == hex_value Calculated checksum for the
EEPROM is displayed.
DEH0112 Could not write configure block Test failed to initialize the command
block, where various modes are set.
Test failed to set up the registers
correctly.
DEH0113 Setup of IAA address failed Test failed to write the MAC address
to the card.
DEH0114 Transmit was not completed successfully Test failed on the transmit side.
status hex_value Transmit status is displayed.
DEH0115 Transmit failed No data was transmitted by the card
during this test.
DEH0116 Could not start the receive unit Test failed to initialize the card
receive unit, which must be initialized
for the card to transmit.
DEH0117 Transmit failed Card failed to transmit data.
DEH0118 Receive failed Card failed to receive data.
DEH0119 (Interrupt test) Receive unit failed Card receive unit failed to receive
data with interrupts enabled.
DEH0120 (Interrupt test) Transmit failed Card failed to transmit data with
interrupts enabled.
DEH0121 (Interrupt test) Receive failed Card failed to receive data with
interrupts enabled.
DEH0122 Could not get the transmit/receive interrupts Test could not get the transmit and
receive interrupts.
DEH0123 ASCII_value loopback ASCII_value failed Loopback test failed. Medium type
(10Base-T or 100Base-TX) is
indicated.
DEH0126 Invalid Ethernet MAC address MAC address format is not correct.

Corrective action

Replace the card or contact Network Appliance Technical Support.

DEH0001 through DEH0216
DEH0200 through DEH0216
Error message description

The following messages can be generated for this message group. The corrective action for this
error message grouping is below the error message description.

Error code Sample message Description

DEH0200 Invalid mode set Mode set is incorrect for the
loopback operation.
DEH0201 (21143) Receiving error (status -hex_value) Loopback test detected an error
(packet - dec_value) on the receive side. The error
status and the packet where the
error was detected are
displayed.
DEH0202 (21143) Transmit error (status -hex_value) (packet - Loopback test detected an error
dec_value) on the transmit side. The error
status and the packet where the
error was detected are
displayed.
DEH0203 (21143) Did not receive Card did not receive any data
packets.
DEH0204 (21143) Incorrect receive buffer Incorrect ID received by the
buffer.
DEH0205 (21143) Incorrect buffer length -dec_value status - Incorrect size received by the
hex_value buffer.
DEH0206 (21143) Frame dec_value Sent and received data do not
receive (hex_value) match. The data mismatch is
transmit(hex_value) displayed.
DEH0207 (21143) Setup frame timeout Frame could not be set up for
status (hex_value) transmit.
DEH0208 (21143) Failed to transmit status - hex_value Card failed to transmit. The
packet - dec_value transmit error status is
displayed.
DEH0209 (21143) Transmit failed Card failed to transmit.
DEH0210 10Base-T internal loop failed The 10Base-T card failed the
internal loopback test.
DEH0211 100Base-TX internal loop failed The 100Base-TX card failed the
internal loopback test.
DEH0212 10Base-T external loop failed The 10Base-T card failed the
external loopback test.
DEH0213 100Base-TX external loop failed The 100Base-TX card failed the
external loopback test.
DEH0214 Timer interrupt failed Card could not get any timer
interrupts.
DEH0215 Loopback failed during interrupt test Internal loopback test failed with
the interrupts enabled.
DEH0216 Transmit-receive interrupt failed Card does not get any transmit
receive interrupts.

Corrective action for DEH0200 through DEH0216

The following table lists the error message groupings and corrective action that can be taken for
the error message group.

Error message group Corrective action

DEH0200-DEH0201 Replace the Ethernet card or contact Network Appliance Technical
DEH0203-DEH0216 Support.
DEH0202 1. Check that the external loopback plug is connected.

2. If it is connected and the Ethernet card still fails, call Network

Appliance Technical Support.
DES0007 through DES0022
Message type

This error message grouping covers software errors associated with Ethernet cards that are in the
filer.

Error message description

The following messages can be generated for this message group.

Error code Sample message Description

DES0007 Stop RX and TX process timeout Card could not successfully execute the stop
transmit receive command.
DES0016 No Ethernet in slot dec_value No Ethernet card is installed in the selected
slot.
DES0021 No Ethernet in slot dec_value No Ethernet card is installed in the selected
slot.
DES0022 Counted dec_value ether cards but Stress test reports that the initialized cards do
original scan found dec_value not match the cards found in the system.

Corrective action

The following table lists the error message groupings and corrective action that can be taken for
the error message group.

Error message group Corrective action

DES0007 1. Check that the external loopback plug is connected.
2. If it is connected and the card still fails, call Network
Appliance Technical Support.

DES0016, DES0021-DES0022 Replace the Ethernet card or contact Network Appliance

Technical Support.
DFH0001 through DFH0032
Message type

This error message grouping covers hardware errors associated with FDDI cards that are in the
filer. The corrective action for this error message grouping is below the error message description.

Error message description

The following messages can be generated for this message group.

Error code Sample message Description

DFH0001 Card hung waiting to reset Reset for the card failed.
DFH0002 FDDI_dma_cmd_exec status - dec_value FDDI DMA command failed. It
displays the command status.
DFH0003 Status - hex_value Displays the failure status.
DFH0004 Timeout - adapter not responding Card did not respond to the
command in the specified time.
DFH0005 Port control command failed Command for the port setup
failed.
DFH0006 Timeout - adapter not responding Card did not respond to the
command in the specified time.
DFH0007 Command failed Expected action to the
command did not take place.
DFH0008 Unknown error Error is not of the listed error
types or is unidentifiable.
DFH0009 Initialize FDDI descriptor failed Initialization failed to set up the
descriptors.
DFH0010 Timeout - adapter not responding Card did not respond in the
expected time.
DFH0011 Command failed Expected action to the
command did not take place.
DFH0012 Timeout - adapter not responding Card did not respond in the
expected time.
DFH0013 Command failed Card did not respond in the
expected time or did not
execute the test properly.
DFH0014 Unknown error Error is not of the listed error
types or is unidentifiable.
DFH0015 Start command failed Failed to start the card.
DFH0016 Verify (hex_value - hex_value) Verify the command status.
DFH0017 Setup loopback mode failed (hex_value) Failed to set the card in the
loopback mode.
DFH0018 Check connection Check the loopback connection.
DFH0019 Invalid machine state (dec_value) Card detected an invalid state.
DFH0020 Failed during initialization of the descriptors Failure occurred during the
initialization of the descriptors.
DFH0021 Failed during setup loopback mode (dec_value) Failure occurred during the
setup of the loopback.
DFH0022 Setup connection policy failed (hex_value) Could not set up the connection.
DFH0023 Start failed Failed to start the card.
DFH0024 Reading network address failed Could not get the MAC address.
DFH0025 Failed unlink Did not remove the link.
DFH0026 Timeout - adapter not responding Card does not respond in the
expected time.
DFH0027 Port control command failed Could not send the command to
the port.
DFH0028 Invalid PDQ revision Card revision is not supported.
DFH0029 Timeout - adapter not responding Card does not respond in the
expected time.
DFH0030 Port control command failed Could not send the command to
the port.
DFH0031 No FDDI in slot dec_value No card is present in the
selected slot.
DFH0032 Found 3 FDDI cards but original scan found Cards found in the diagnostics
dec_value do not match the actual number
of cards detected.

Corrective action

The following table lists the error message groupings and corrective action that can be taken for
the error message group.

Error message group Corrective action

DFH0001-DFH0017 Replace the FDDI card or contact Network Appliance Technical Support.
DFH0019-DFH0032
DFH0018 1. Check that the external loopback plug is connected.
2. If it is connected and the card still fails, call Network Appliance
Technical Support.
DGH0001 through DGH0827
Message type

This error message grouping covers hardware errors associated with GbE cards that are in the
filer. The following GbE cards are tested:

Type of GbE card Error code range

Alteon cards DGH0001 through DGH0022
Intel® cards DGH0140 through DGH0149
Giganet DAFS card DGH0250 through DGH0285
FAS250 GbE interface DGH0400 through DGH0417
IPSec card DGH0500 through DGH0504
TOE card DGH0600 through DGH0609
iSCSI card DGH0800 through DGH0827
DGH0001 through DGH0827
DGH0001 through DGH0022
Error message description

The following messages can be generated for this message group. The corrective action for this
error message grouping is below the error message description.

Error code Sample message Description

DGH0001 GbE_InitNICmem failed dec_value Failed to initialize memory for
the NIC.
DGH0002 GbE_InitNICph1 failed dec_value Failed to initialize the NIC
hardware.
DGH0003 GbE_InitNICph2 failed dec_value Failed to load the firmware.
DGH0004 Got event type hex_value before This firmware event appears
firmware_operational event when the firmware started and
the firmware event is received.
This message confirms that
another event has not
occurred.
DGH0005 Data send - hex_value, data receive - hex_value Data sent does not match data
received.
DGH0007 Write to the memory failed Failed to write to the NIC
memory.
DGH0008 Data send - hex_value data receive - hex_value Displays the data sent,
count - dec_value received, and packet count.
DGH0009 Failed to send data out Failed on the transmit.
DGH0010 Failed count - dec_value unit - dec_value pattern - Displays the fail count and the
dec_value pattern at which the test failed.
DGH0011 CPU in reset state Shows error detected on the
DGH0012 CPU ROM failed CPU.

DGH0013 CPU halted

DGH0014 CPU invalid instruction
DGH0015 Invalid data fetch
DGH0016 Invalid instruction fetch
DGH0017 Bad memory alignment
DGH0018 CPU in unknown state
DGH0020 No GbE in slot dec_value Selected slot does not have a
GbE card.
DGH0021 Found dec_value GbE cards but original scan found Number of cards initialized
dec_value does not match those found.
Reported by the stress
diagnostics.
DGH0022 Failed to initialize the card Initialization of the card failed.

Corrective action

Replace the GbE card or contact Network Appliance Technical Support.

DGH0001 through DGH0827
DGH0140 through DGH0159
Error message description

The following messages can be generated for this message group. The corrective action for this
error message grouping is below the error message description.

Error code Sample message Description

DGH0140 GbE revision dec_value not supported Listed card firmware revision is not
supported. Only revision 3 is
supported.
DGH0141 Bad EEPROM node address EEPROM has an incorrect node
address.
DGH0142 Could not initialize the registers Failed to initialize the device
registers.
DGH0143 Could not allocate the memory Failed to allocate memory for the
card.
DGH0144 Register ASCII_value, expected hex_value, Registers do not contain the
actual hex_value expected default values. Existing
and expected values are displayed.
DGH0145 Did not receive Failed to receive packets.
DGH0146 Sent hex_value received hex_value offset Data sent does not match the data
dec_value received. Sent and received data is
displayed.
DGH0147 Did not transmit Failed to transmit packets.
DGH0148 Could not get the interrupts Failed to get interrupts.
DGH0149 Checksum read hex_value expected Read and expected (default)
hex_value\n, checksum, EEPROM_SUM checksums do not match.
DGH0152 Receive data error descriptor dec_value An error was received with the given
DGH0153 Receive carrier extension error descriptor value.
dec_value
DGH0154 Receive sequence error descriptor dec_value
DGH0155 Receive symbol error descriptor dec_value
DGH0156 Receive CRC or alignment error descriptor
dec_value
DGH0157 Transmit error underrun Transmit error.
DGH0158 Transmit error late collision
DGH0159 Transmit error excess collisions

Corrective action
The following table lists the error message groupings and corrective action that can be taken for
the error message group.

Error message group Corrective action

DGH0140-DGH0146 Replace the GbE card or contact Network Appliance Technical Support.
DGH0148-DGH0149
DGH0147 1. Check that the external loopback plug is connected.
2. If it is connected and the GbE card still fails, call Network
Appliance Technical Support.
DGH0001 through DGH0827
DGH0250 through DGH0285
Error message description

The following messages can be generated for this message group. The corrective action for this
error message grouping is below the error message description.

Error code Sample message Description

DGH0250 The control register offset is out of Outbound message register does not
bounds have the correct value.
DGH0251 Failed to set up command queue Failed to allocate memory and initialize
the command queue.
DGH0252 Failed to set up interrupt queue Failed to allocate memory and initialize
the interrupt queue.
DGH0253 Failed to reset NIC Failed to reset the card.
DGH0254 NIC in wrong state After reset, the card is not in standby
state.
DGH0255 Queue not found Return interrupt queue is empty.
DGH0256 Interrupt bit not set Card did not set the interrupt bit after
executing the command, and timed out.
DGH0257 Invalid parameter Return error status from the card.
DGH0258 Invalid state
DGH0259 Resource error
DGH0260 EEPROM checksum mismatch Read and expected checksum do not
match.
DGH0261 Invalid command Return error code from card.
DGH0262 Unknown error hex_value
DGH0263 Reply message expected Host was expecting a reply message, but
did not get it.
DGH0264 Notify message expected Host was expecting a notify message, but
did not get it.
DGH0265 Loopback start failure Return error code from card during
loopback test and DMA test.
DGH0266 Set loopback failure
DGH0267 Allocate packet failure
DGH0268 Data mismatch
DGH0269 Packet not received
DGH0270 Reset loopback failure
DGH0271 Link could not be established
DGH0272 Loopback packet not sent
DGH0273 DMA test fail
DGH0274 Could not get the interrupt Host was waiting for interrupt, but timed
out.
DGH0275 Card failed to reboot Card failed to reboot during warm reset.
DGH0276 DRAM data bus failure Return error code from card during warm
reset.
DGH0277 DRAM address bus stuck high failure
DGH0278 DRAM address bus stuck low failure
DGH0279 DRAM address bus shorted failure
DGH0280 Memory test report device failure
DGH0281 Flash checksum mismatch
DGH0282 Could not initialize the registers Failed to initialize device registers.
DGH0283 Flash manufacture ID and device ID do Read out manufacture ID and device ID
not match of the flash are not what was expected.
DGH0284 8M PCI memory, i960 switches 1 & 2 Unless 16M is mapped in, switches 1 and
must be on 2 are not set to On.
DGH0285 hex_value PCI memory should be 16M 16M should be mapped in.

Corrective action

The following table lists the error message groupings and corrective action that can be taken for
the error message group.

Error message group Corrective action

DGH0250-DGH0268 Replace the GbE card or contact Network Appliance Technical Support.
DGH0270-DGH0285
DGH0269 1. Check that the external loopback plug is connected.
2. If it is connected and the GbE card still fails, call Network
Appliance Technical Support.
DGH0001 through DGH0827
DGH0400 through DGH0417
Error message description

The following messages can be generated for this message group. The corrective action for this
error message grouping is below the error message description.

Error code Sample message Description

DGH0400 Invalid slot Invalid slot selected to run the test.
DGH0401 CFE command did not work status dec_value The command issued to the
common firmware environment
(CFE) did not respond; the
command status is returned.
DGH0402 Slot dec_value receive error send(hex_value) Did not receive any data; displays
0x%x recv(hex_value) 0x%x buf dec_value the sent and the received data and
offset dec_value offset at which the data mismatch
occurred.
DGH0403 Receive failed dsc dec_value Failed the receive operation and
shows the descriptor at which the
receive failed.
DGH0404 Transmit failed dec_value Failed the transmit operation and
shows the descriptor at which the
receive failed.
DGH0405 Ring is full The buffer ring is full trying to
allocate more buffers than
available.
DGH0406 Receive ring to allocate is full dsc hex_value\n", The receive buffer is full trying to
dsc); allocate more buffers than
available.
DGH0407 No 10B link Did not detect a 10 Bt link.
DGH0408 No 100B link Did not detect a 100 Bt link.
DGH0409 No 1G link Did not detect a 1G link.
DGH0410 status 0x%llx loop dec_value\n" Displays the transmit and receive
status in case of an error.
DGH0411
DGH0412 Did not get an interrupt-status hex_value Did not get the expected interrupt.
The status of the expected interrupt
is also shown.
DGH0413 Did not reset sbm_macenable val Did not reset the mac enable
register.
DGH0414 No on-board ethernet detected\n" Failed to detect an onboard
Ethernet interface.
DGH0415
DGH0416
DGH0417 status 0x%llx\n" Displays the transmit and receive
status in case of an error.

Corrective action

The following table lists the error message groupings and corrective action that can be taken for
the error message group.

Error message group Corrective action

DGH0400-DGH0406 Contact Network Appliance Technical Support.
DGH0410-DGH0417
DGH0407-DGH0409 1. Check that the external loopback plug is connected.
2. If it is connected and the GbE card still fails, call Network
Appliance Technical Support.
DGH0001 through DGH0827
DGH0500 through DGH0504
Error message description

The following messages can be generated for this message group. The corrective action for this
error message grouping is below the error message description.

Error code Sample message Description

DGH0500 Startup failed. Failed to initialize the card.
DGH0501 DES_SHA1 self test error status hex_value Failed the self test for the DES SHA1.
DGH0502 3DES_SHA1 self test error status dec_value Failed the self test for the 3DES SHA1.
DGH0503 DES_MD5 self test error status hex_value Failed the self test for the DES MD5.
DGH0504 3DES_MD5 self test error status dec_value Failed the self test for the 3DES MD5.

Corrective action

Replace the card or contact Network Appliance Technical Support.

DGH0001 through DGH0827
DGH0600 through DGH0609
Error message description

The following messages can be generated for this message group. The corrective action for this
error message grouping is below the error message description.

Error code Sample message Description

DGH0600 Failed in MAC training slot dec_value Failed in the setup process of the card, loss
of syncronization.
DGH0601 Failed in start up slot dec_value Failed in the setup process of the card.
DGH0602 Training Did Not Finish slot dec_value Failed in the setup process of the card. Did
not finish the syncronization process.
DGH0603 DIP4 Errors Encountered slot DIP4 type errors encountered in setup.
dec_value
DGH0604 Did not transmit slot dec_value Failed to send any data out.
DGH0605 Did not receive slot dec_value Did not receive back any data.
DGH0606 offset dec_value Data miscompare Received data with a miscompare.
sent hex_value received hex_value
DGH0607 loop dec_value mr hex_value ms Failed on the specified loop with errors
hex_value during the loopback test.
DGH0608 Failed to get card format information Failed to get any information from the card
EEPROM.
DGH0609 Failed to get card microcode Failed to read the card microcode.
information

Corrective action

The following table lists the error message groupings and corrective action that can be taken for
the error message group.

Error message group Corrective action

DGH0600-DGH0603 Replace the TOE card or contact Network Appliance Technical Support.
DGH0608-DGH0609
DGH0604-DGH0607 1. Check that the external loopback plug is connected.
2. If it is connected and the TOE card still fails, call Network
Appliance Technical Support.
DGH0001 through DGH0827
DGH0800 through DGH0827

The following messages can be generated for this message group. The corrective action for this
error message grouping is below the error message description.

Error code Sample message Description

DGH0800 Failed control sram pattern Card has bad SRAM.

DGH0801 Failed dram pattern test 1 Card has bad DRAM.

DGH0802 Failed dram pattern test 2 Card has bad DRAM.

DGH0803 Failed dram pattern test 3 Card has bad DRAM.

DGH0804 Failed dram pattern test 4 Card has bad DRAM.

DGH0805 Failed control sram address lines walking Card has bad SRAM.
test

DGH0806 Failed dram address lines walking test Card has bad DRAM.

DGH0807 Failed control sram data lines walking test Card has bad SRAM.

DGH0808 Failed dram data lines walking test Card has bad DRAM.

DGH0809 Failed to enter eboot Card failed to execute boot firmware.

DGH0810 Can't allocate response buffer Unable to allocate memory.

DGH0811 iSCSI interrupt not set Card fail to set an interrupt.

DGH0812 iSCSI interrupt not reset Card fail to reset interrupt.

DGH0813 Can't get sysconfig information Unable to get card system

configuration information.
DGH0814 Can't get revision information Unable to get card revision.
DGH0815 Device not ready Card is not ready.
DGH0816 Fail init ports Card failed to initialize the ports.
DGH0817 Can't allocate mbuf Unable to allocate memory.
DGH0818 Fail set promiscous mode Unable to set the card to promiscuous
mode.
DGH0819 Fail activate port Unable to activate the port.
DGH0820 Fail config port Unable to configure the port.
DGH0821 Fail get link up Failed to get the link up.
DGH0822 Fail xmt request Unable to send a transmit request.
DGH0823 Fail send Unable to send data.
DGH0824 Fail receive Unable to receive data.
DGH0825 Frame drop A frame was dropped.
DGH0826 Uncorrect receive length The received data length is incorrect.
DGH0827 Data compare error The received data is incorrect.

Corrective action

The following table lists the error message groupings and corrective action that can be taken for
the error message group.

Error message group Corrective action

DGH0800-DGH0820 Replace iSCSI card or contact Network Appliance Technical
Support.
DGH0821DGH0827 1. Check that the external loopback plug is connected.
2. If it is connected and the iSCSI card still fails, call Network
Appliance Technical Support.
DGS0006
Message type

This error message grouping covers software errors associated with GbE cards that are in the filer.

Error message description

The following message can be generated for this message group.

Error code Sample message Description

DGS0006 Couldn't fill recv ring Failed to initialize the receive rings.

Corrective action

Replace the card or contact Network Appliance Technical Support.

DHH0001
Message type

This error message grouping covers hardware errors associated with the disk shelves that are
connected to the filer or with the Fibre Channel or SCSI cards that are in the filer.

Error message description

The following message can be generated for this message group.

Error code Sample message Description

DHH0001 SES Admin failed to obtain SES System is aborting the operation because the
structure; aborting operation SCSI enclosure services (SES) administrator
failed to access the correct target disk shelf ID.

Corrective action

To correct this error, complete the following steps.

Step Action

1 Make sure that the drive bays for SES monitoring on the target disk shelf have disk
drives.

2 Check the FC-AL or SCSI connection.

3 If the connection is good, replace the FC-AL or SCSI adapter.

4 Contact Network Appliance Technical Support.

DLH0001 through DLH1003
Message type

This error message grouping covers hardware errors associated with Fibre Channel cards that are
in the filer. The corrective action for this error message grouping is below the error message
description.

Error message description

The following messages can be generated for this message group.

Error code Sample message Description

DLH0001 Could not reset ISP on adapter ASCII_value Card failed to reset the chip.
DLH0003 Mailbox timeout Card failed to finish the given
mailbox command.
DLH0004 Mailbox command returned with a failure note During execution of the
mailbox command, the value
put on the incoming mailbox
does not match the value that
was received in the outgoing
mailbox.
DLH0005 ISP VID is hex_value but should be hex_value Card has an unrecognized
vendor ID (not ISP2100 or
ISP2200).
DLH0006 ISP DID is hex_value but should be either hex_value Card has an unrecognized
or hex_value device ID (not ISP2100 or
ISP2200).
DLH0007 RISC status was hex_value, but should be hex_value After reset, the card does not
come back alive.
DLH0009 ISP firmware simple command Card failed to execute a
simple command (NOP
operation).
DLH0010 ISP firmware bad command test Card failed to execute an
invalid command.
DLH0011 ISP firmware wraparound failed Card failed to execute a
wraparound mailbox
command.
DLH0012 ISP firmware wraparound The data transmitted to and
received by the mailbox does
not match.
DLH0013 Expected dec_value ISP2100 controllers, but only Card received an unexpected
found 1 number of ISP chips.
DLH0014 Copy to SSRAM on channel dec_value failed Card failed to write to
Synchronous Static Random
Access Memory (SSRAM).
DLH0015 Read from SSRAM on channel dec_value failed Card failed to read from
SSRAM.
DLH0016 Data mismatch at SSRAM word dec_value, channel Read and written data do not
dec_value, match.
read hex_value, expected hex_value, dest hex_value,
source hex_value Note
The word is the address offset
from the starting address in
the word.
DLH0019 RISC checksum failed Card failed when verifying the
checksum of the downloaded
firmware code.
DLH0020 FCAL loop is open, channel dec_value Card failed to reconnect to the
loop.

Check the cable, disk, and

terminator plug.
DLH0021 Could not save new ISP 2100 settings to EEPROM; Card failed to download the
giving up after 2 retries EEPROM.
DLH0023 Unable to execute firmware: error code 0004 Card failed to execute the
downloaded firmware.
DLH0025 FCAL loop is open, channel dec_value Card failed to reconnect to the
loop.

Check the cable, disk, and

terminator plug.
DLH0026 No FCAL in slot dec_value No card was found in
designated slot.
DLH0030 isp2100_diag_reset_isp: while resetting ISP, ISP Card failed to come back after
never came ready on adapter dec_value reset.
DLH0032 FCAL ISP POST test failed: error code dec_value, Card failed to execute the
count dec_value failing FIFO: hex_value, FIFO addr: POST code given by the FC-
hex_value AL vendor.
DLH0033 NOP command failed execution Card failed to execute the
NOP command.
DLH0034 Unexpected number of ISP 2100s; found dec_value Chip number is incorrect.
DLH0035 The HCCR_INTR bit was not reset Test failed to flush the
previous command.
DLH0036 FCAL interrupt test failed, the interrupt test never got Card/test failed to set the
set interrupt bit to the main CPU.
DLH0037 FCAL interrupt bit either never got reset or it Test either failed to flush the
regenerated an interrupt previous command or the
interrupt bit was reset.
DLH0038 There is a link failure or loss of sync or invalid CRC System failed to receive the
link status from the Fibre
Channel chip.
DLH0039 FCTEST confidence factor is < 95 The fctest has a confidence
factor of < 95%.
DLH0040 ISP internal loop test 10 bit failed during mail, channel Applies to ISP2200 card only:
dec_value Card failed to execute the
DLH0041 ISP internal loop test 1 bit failed during mail, channel internal loop test (before the
dec_value serial transceiver).

DLH0042 ISP external loop test failed during mail, channel Applies to ISP2200 card only:
dec_value Card failed to execute the
external loop test.
DLH0043 Data mismatch doing dec_value at word dec_value, Card has a data mismatch
channel dec_value, received hex_value, send when executing an internal or
hex_value external loop test.
DLH0044 ISP failed to get device link status at channel Card failed to get device link
dec_value, device # dec_value status before the fctest.
DLH0045 ISP failed to get adapter link status at channel Card failed to get adapter link
dec_value status before the fctest.
DLH0046 ISP failed to execute fctest at channel dec_value Card failed to execute the
fctest.
DLH0047 ISP failed to get device link status at channel Card failed to get device link
dec_value, device # dec_value status after the fctest.
DLH0070 Unrecognized signature The save EEPROM data has
an invalid signature.
DLH0071 Invalid NVRAM minimum version The save EEPROM data has
an invalid NVRAM version.
DLH0072 EEPROM data checksum error The save EEPROM data has
an invalid checksum.
DLH0073 Serial number in EEPROM is not equal to the one in Serial numbers saved in
FLASH EEPROM and in FLASH do
not match.
DLH0074 Never saw LIP occur after executing internal Card never saw the loop
loopback test initialization process (LIP)
back up after executing the
internal loopback test.
DLH0100 LED test failed LED test failed.
DLH1000 Self test failed with error of class dec_value, subclass Card self test failed.
dec_value, info dec_value
DLH1001 Interrupt test failed with error of class dec_value, Failed to get interrupt from the
subclass dec_value, info dec_value card.
DLH1002 External loopback test failed with error of class The card failed to execute
dec_value, subclass dec_value, info dec_value external loopback test.
DLH1003 Failed to relip with error of class dec_value, subclass The card failed to generate a
dec_value, info dec_value lip or close the loop.

Corrective action

The following table lists the error message groupings and corrective action that can be taken for
the error message group.

Error message group Corrective action

DLH0001-DLH0007 Replace the FC-AL card or contact Network Appliance Technical Support.
DLH0009-DLH0016
DLH0019, DLH0021
DLH0023
DLH0026-DLH0030
DLH0032-DLH0041
DLH0070-DLH0074
DLH0100
DLH1000-DLH1003
DLH0020, DLH0025 1. Check the external connection.
DLH0042-DLH0043 2. If the FC-AL card still fails, replace the card or contact Network
Appliance Technical Support.

DLH0044-DLH0047 1. Check the external connection, disk, and disk shelf.

2. If the FC-AL card still fails, replace the card or contact Network
Appliance Technical Support.
DMH0001 through DMH0352
Message type

This error message grouping covers hardware errors associated with the storage appliance
onboard memory.

When the memory diagnostics encounter errors, or if recoverable ECC errors occur, the
diagnostics attempt to analyze the error and identify the failing SIMMs.

The following table lists the bank part number for the SIMMs by platform.

Platform Bank part number

F700/C700 series J27:J30
F800 series/C3100/C6100/D140/R100 J40:J45

Bank part numbers are silk-screened on the motherboard, adjacent to the SIMM sockets.

Cache SRAM chips might also be called out. The following table lists the labeling for the cache
components by platform.

Platform Bank part number

F700/C700 series U30:U37

Example

When an error is encountered, the diagnostics display an error message similar to the following:

ERROR: Addr=04b1329e: Exp=55aa55aa, Act=55af55aa, Diff=00050000

** DIMM banks indicating errors: U101
** Cache SRAMs indicating errors: E44

Error message description

The following messages can be generated for this message group.

Error code
Sample message Description
DMH0001-DMH0059 Addr=hex_value: Exp=hex_value, Data might be corrupted and a
Act=hex_value, Diff=hex_value specific DIMM is bad.
Read/write error.
** SIMM banks indicating errors:
hex_value
DMH0101-DMH0106 Addr=hex_value Exp=hex_value, An error in cache memory is
DMH0301-DMH0352 Act=hex_value, Diff=hex_value found and identified. Cache
errors require replacement of
the motherboard.

Corrective action for DMH0001 through DMH0352

The following table lists the error message groupings and corrective action that can be taken for
the error message group.

Error message group Corrective action

DMH0001-DMH0059 Replace the DIMM/SIMM for DIMM/SIMM errors. Call Network Appliance
Technical Support for cache errors.
DMH0101-DMH0352 1. Replace the motherboard
2. Call Network Appliance Technical Support if the error is not
corrected.
DMS0060 through DMS0061
Message type

This error message grouping covers software errors associated with the onboard memory in the
storage appliance.

Error message description

The following messages can be generated for this message group.

Error code Sample message Description

DMS0060 Unknown platform type = dec_value! The storage appliance type cannot be
determined by the test.
DMS0061 Invalid memory configuration, The test encountered an invalid memory
dimmMap = hex_value configuration for the storage appliance. One
or more DIMMs might be malfunctioning,
inaccessible, or missing.

Corrective action

Contact Network Appliance Technical Support.

DNH0101 through DNH0602
Message type

This error message grouping covers hardware errors associated with the NVRAM in the filer. The
corrective action for this error message grouping is below the error message description.

Error message description

The following messages can be generated for this message group.

Error code Sample message Description

DNH0101 No NVRAM card found No NVRAM found in the system.
DNH0102 NVRAM3 card not initialized by firmware Configuration data for the card is
not as expected by the test.
DNH0103 No NVRAM in slot dec_value NVRAM card was not found in
the correct slot.
DNH0104 Data mismatch at hex_value on slot A read/write error occurred.
dec_value, dec_value bytes from
cardbase at hex_value pass dec_value
read hex_value, expected hex_value
DNH0110 No NVRAM memory found No memory was found on the
NVRAM card.
DNH0143 Addr=hex_value, Exp=hex_value, Test shows unexpected data.
Act=hex_value, Diff=hex_value
DNH0145 Majority vote for address not reached Indicates that the address of the
(hex_value, hex_value, hex_value) location being written to when
power was lost could not be
obtained.
DNH0106-DNH0109 Addr=hex_value Exp=hex_value, A read/write error was
DNH0112-DNH0143 Act=hex_value, Diff=hex_value encountered.
DNH0301-DNH0302
DNH0311-DNH0312
DNH0321 Soft error register value is not correct: Test forced an ECC error. Status
Exp=dec_value, Act=dec_value register is not correct.
DNH0322 Soft error count not generated The status register did not count
the errors.
DNH0323-DNH0324 No ACK received I2C write failed.
DNH0325 EEPROM byte=dec_value, An EEPROM read/write error
val=hex_value, exp=hex_value occurred.
DNH0326 Soft error register value shows error = Status register shows an
hex_value unexpected error.
DNH0327 Cannot clear soft error register = Test could not clear the status
hex_value register bit.
DNH0328 Hard error register value shows error = Status register shows an
hex_value unexpected error.
DNH0329 Cannot clear hard error register = Test could not clear the status
hex_value register bit.
DNH0330 NVRAM battery needs to be charged NVRAM battery voltage is low
and needs charging or replacing.
DNH0331 NVRAM battery voltage too high NVRAM adapter is bad, incorrect
voltage read.
DNH0332 NVRAM battery in the chassis is NVRAM battery is missing or
*missing or dead* discharged.
DNH0333 Low NVRAM battery charger voltage Battery charger is broken on the
NVRAM III adapter.
DNH0334 NVRAM battery is connected Bad NVRAM III card
(manufacturing-only diagnostic).
DNH0335 Low NVRAM battery charger voltage NVRAM III card is not functioning
(dec_value mVolts) because the charger is not
working.
DNH0402 Command status reads as busy Previous command was not
completed.
DNH0416 Expected interrupt hex_value did not Missing interrupt.
occur
DNH0417 Unexpected interrupt hex_value Unexpected interrupt occurred.
DNH0423 Clear command did not clear memory Memory was supposed to be
cleared, but was not.
DNH0424 Incorrect number of unlogged ECC Log data shows memory errors,
corrections dec_value or expected errors not logged.
DNH0425 ECC log 0 incorrect mask=hex_value,
addr=hex_value
DNH0426 ECC log 1 incorrect mask=hex_value,
addr=hex_value
DNH0435 Unable to read the flash ID Flash that stores NVRAM
microcode is not responding
properly.
DNH0436 Flash write error address = hex_value A sector of flash memory that
stores NVRAM microcode could
not be written to.
DNH0440 Invalid nvram serial number dec_value Test encountered an invalid serial
number for the filer type or
NetCache appliance.
DNH0441 Invalid nvram revision number hex_value The test encountered an invalid
revision number for the filer type
or NetCache appliance.
DNH0442 Board part number (hex_value) does not The test encountered an invalid
match DIMM size memory size for the filer type or
NetCache appliance.
DNH0443 ECC PCI correction Memory errors read from the
NVRAM card have not been
corrected.
DNH0444 ECC silent correction Loc=hex_value, Single-bit ECC error not
Exp=hex_value, Act=hex_value corrected.
DNH0445 Wrong size DIMM (dec_value MB) for NVRAM installed with wrong
this platform memory size.
DNH0446 A front panel is hex_value detected on Unable to communicate with the
this system NVRAM flash.
DNH0447 Unrecognized part number (string-value) NVRAM programmed with a bad
part number, or unable to read
part number.
DNH0448 ECC unlogged correction Unlogged ECC correction is
Adr=hex_value, Exp=hex_value, incorrect.
Act=hex_value
DNH0449 ECC odd cacheline correction Odd ECC cacheline correction is
Addr=hex_value, Exp=hex_value, incorrect.
Act=hex_value
DNH0450 Battery is dead dec_value and charger is NVRAM 4 battery is dead, and
not charging dec_value the charger is turned off.
DNH0451 Battery is low dec_value and charger is
not charging dec_value
DNH0452 Battery is good dec_value and charger is NVRAM 4 battery requires
off dec_value charging, but charger is not on.
DNH0453 Battery is over full dec_value and NVRAM 4 charger is stuck on,
charger is active dec_value causing the battery to
overcharge.
DNH0461 DMA failed: Engine=dec_value, DMA memory transfer shows
Ctrl=hex_value Addr=hex_value, unexpected data.
Exp=hex_value, Act=hex_value,
Diff=hex_value
DNH0462 DMA ECC: Engine=dec_value,
Exp=hex_value, hex_value, hex_value,
hex_value Act=hex_value, hex_value,
hex_value, hex_value
DNH0463 DMA time out: Engine=dec_value, Desc
Exp=hex_value, Desc Act=hex_value
DNH0471 Vendor ID incorrect - Expected This card has a different vendor
hex_value, Actual hex_value than what testing reads.
DNH0472 Device ID incorrect - Expected This card is of a different type
hex_value, Actual hex_value than what testing reads.
DNH0473 Class incorrect - Expected hex_value, This card is of a different class
Actual hex_value than what testing reads.
DNH0474 Completion buffer timeout Command issued to NVRAM, but
NVRAM did not reply.
DNH0490 NVRAM front panel EEPROM wrote EEPROM read and/or write
hex_value, read hex_value failed.
DNH0500 NVRAM5 IB fail create CQ NVRAM5 IB failed to create the
completion queue.
DNH0501 NVRAM5 IB fail QP prep NVRAM5 IB failed the queue pair
preparation.
DNH0502 NVRAM5 IB fail create QP NVRAM5 IB failed to create the
queue pair.
DNH0503 NVRAM5 IB fail transit QP from reset to NVRAM5 IB failed to transition
init the queue pair from reset to
initialized state.
DNH0504 NVRAM5 IB fail transit QP from init to rtr NVRAM5 IB failed to transition
the queue pair from initialized
state to ready-to- receive.
DNH0505 NVRAM5 IB fail transit QP from rtr to rts NVRAM5 IB failed to transition
the queue pair from ready-to-
receive to ready-to- send.
DNH0506 NVRAM5 IB fail memory registration NVRAM5 IB failed memory region
registration.
DNH0507 NVRAM5 IB fail post send request NVRAM5 IB failed post send
request.
DNH0508 NVRAM5 IB fail post rcv request NVRAM5 IB failed post receive
request.
DNH0509 NVRAM5 IB fail completion poll NVRAM5 IB failed completion
poll.
DNH0510 NVRAM5 IB error verify data NVRAM5 IB error in verifying
data.
DNH0511 NVRAM5 IB fail link up on port NVRAM5 IB failed to get the link
(dec_value) up on the identified port.
DNH0512 NVRAM5 IB slot (dec_value) failed The identified slot for NVRAM5 IB
initialization failed to initialize.
DNH0550 Timeout waiting for ECC correction ECC errors not corrected or not
recorded in logs.
DNH0551 NVRAM5 did not receive expected ECC NVRAM5 failed to receive the
error expected error correction code.
DNH0552 NVRAM5 EEPROM write failed: exp NVRAM5 read and expected
hex_value got hex_value EEPROM write do not match.
DNH0553 NVRAM5 received wrong ECC error: NVRAM5 received the wrong
dec_value error correction code.
DNH0554 NVRAM5 received too many ECC errors NVRAM5 received too many error
correction codes.
DNH0555 NVRAM5 ECC did not correct data: exp NVRAM5 error correction code
hex_value got hex_value did not correct the data.
DNH0556 NVRAM5 battery is too low or NVRAM5 battery power is below
disconnected at 4590 mV normal.
DNH0600 NVRAM DMA mismatch: Addr1: DMA memory transfer shows
hex_value Data1: hex_value Addr2: unexpected data
hex_value Data2: hex_value
DNH0601 NVRAM SPD byte dec_value The DIMM in the NVRAM adapter
unsupported: dec_value shows unsupported properties
(SPD).
DNH0602 NVRAM battery dec_value is too low or NVRAM battery power is below
disconnected at dec_value mV normal.

Corrective action

The following table lists the error message groupings and corrective action that can be taken for
the error message group.

Error message group Corrective action

DNH0101-DNH0330 1. Replace the NVRAM adapter for platforms with an
DNH0471-DNH0473 NVRAM adapter

or

Replace the SDRAM DIMM in the FAS250.

2. Call Network Appliance Technical Support if the error is

not corrected.

DNH0331-DNH0332 Replace the NVRAM battery.

DNH0430,
DNH0432,
DNH0556,
DNH0602
DNH0333, DNH0335 Replace the NVRAM adapter.
DNH0402-DNH0426
DNH0435-DNH0436
DNH0442
DNH0445-DNH0446
DNH0473, DNH0550
DNH0601
DNH0334 Need to disconnect the battery to test the charger.
DNH0440-DNH0441 Replace the storage appliance head.
DNH0447
DNH0443 1. Replace the NVRAM adapter.
DNH0461-DNH0463 2. Replace the storage appliance head.
DNH0600

DNH0450-DNH0453 1. Replace the NVRAM battery.

2. Replace the NVRAM adapter.

DNH0490 Replace the NVRAM adapter and the attached front panel.
DNH0500- DNH0512 1. Reseat the cables.
2. Reseat the adapter.
3. Replace the adapter.

DNH0551- DNH0555 1. Reseat the DIMM.

2. Reseat the adapter.
3. Replace the adapter.
DNU0002 through DNU0106
Message type

This error message grouping covers user errors associated with the NVRAM in the filer.

Error message description

The following messages can be generated for this message group.

Error code Sample message Description

DNU0002 Might be missing last bank of SIMMs Test cannot verify the existence of the last
bank of SIMMs.
DNU0106 Might be missing last bank of SIMMs Test cannot find the last bank of SIMMs.

Corrective action

Check the filer for the last bank of SIMMs. If it is there, verify that it is seated properly, then rerun
the diagnostic test. If the same error occurs, call Network Appliance Technical Support.
DOH0001 through DOH0012
Message type

This error message grouping covers user errors associated with the 3.25-inch diskette drive. The
corrective action for this error message grouping is below the error message description.

Error message description

The following messages can be generated for this message group.

Error code Sample message Description

DOH0001 Bad status=hex_value, hex_value, hex_value Floppy controller reported a

general error.

DOH0002 Unable to read from controller Floppy controller failed such that
a read failed.

DOH0003 Controller waiting for data Floppy controller timed out waiting
for data to arrive.

DOH0004 Can't write to controller Floppy controller did not allow a

command to be issued.

DOH0005 Drive's error signal is active Floppy controller signaled a

general error.

DOH0006 Drive is not ready Floppy drive is busy or

unavailable.

DOH0007 Primary IDE (A:) is not selected Secondary floppy drive (B drive)
is selected.

DOH0008 Unable to read floppy A general failure occurred while

attempting to read from the
DOH0009 Can't read floppy disk diskette.

DOH0010 CRC1=hex_value, CRC2=hex_value Two separate reads of identical

data resulted in different values.

DOH0011 Can't find cylinder zero Recalibration command failed to

find cylinder zero on the disk.

DOH0012 Drive not ready, status hex_value Floppy controller reported a

general error.
Corrective action

Replace the diskette drive. Call Network Appliance Technical Support.

DPH0001 through DPH0029
Message type

This error message grouping covers user errors associated with the CompactFlash unit. The
corrective action for this error message grouping is below the error message description.

Error message description

The following messages can be generated for this message group.

Error code Sample message Description

DPH0001 Incorrect status hex_value Status value shows error.
DPH0002 Invalid model Model number not supported.
DPH0003 Incorrect size dec_value, current Card shows size not supported or
cylinders dec_value, current heads incorrectly programmed.
dec_value, current sectors per track
dec_value
DPH0004 BSY status bit not cleared Busy bit is not cleared.
DPH0005 DRQ status bit not cleared Data request is not cleared.
DPH0006 Command error Command is not executed.
DPH0009 Drive not ready Drive is not ready to respond.
DPH0010 Write complete error Did not complete write command.
DPH0013 First read failed for sector hex_value Could not read on first try.
DPH0014 Second read failed for sector Could not read on second try.
hex_value
DPH0015 Sector dec_value conflicting CRCs CRC error on read.
CRC1=dec_value, CRC2=dec_value
DPH0016, DPH0017 Invalid sector selected Sector selected is not correct.
DPH0018 Read failed for sector hex_value Failed on read command.
DPH0019 Mismatch; wrote hex_value, read Read data does not match what
hex_value was written.
DPH0020 Invalid sector selected Sector selected is not correct.
DPH0021 Reset failed Failed to reset card.
DPH0023 Formatter device error Formatter device is incorrect.
DPH0024 Sector buffer error Buffer type error is detected.
DPH0025 ECC circuitry error ECC circuitry type error is detected.
DPH0026 Controlling MP error Multiprocessor type error is
detected.
DPH0029 Slave failed status hex_value Failed to read slave device.
DPH0028 Read failed for sector hex_value Failed on read command.
DPH0029 No compact flash on NVRAM 4 Failed to detect the presence of the
CompactFlash™ card.

Corrective action

Error message group Corrective action

DPH0001-DPH0028 Replace CompactFlash card. Call Network Appliance Technical Support.
DPH0029 Insert CompactFlash card.
DRH0001 through DRH0034
Message type

This error message grouping covers errors associated with the remote management card that is in
the filer. The corrective action for this error message grouping is below the error message
description.

Error message description

The following messages can be generated for this message group.

Error code Sample message Description

DRH0001 Failed to Reset the RMC Card The remote management card could not
be reset.
DRH0002 RMC Self Test Error The remote management card failed its
self-test.
DRH0003 No External Power Source detected for The remote management card did not
the RMC Card detect any external power sources.
DRH0004 RMC I2C Cable connection not detected The remote management card did not
detect the cable connecting it to the
motherboard.
DRH0005 RMC card failed to access the BMC SEL The remote management card failed to
read the baseboard management
controller System Event Log.
DRH0006 Failed to access the BMC SEL. This is a The baseboard management controller
BMC error failed to read its System Event Log.
DRH0007 Incorrect or corrupt SEL data retrieved The remote management card did not
by the RMC retrieve correct System Event Log data.
DRH0008 No LAN cable connection detected for The remote management card did not
the RMC card detect a LAN cable connection.
DRH0011 Failed to get the RMC Firmware revision The remote management card failed to
read its firmware version.
DRH0012 Failed to update the RMC Firmware The remote management card failed to
update its firmware.
DRH0021 Expected temperature interrupt didn't The temperature interrupt test failed.
happen
DRH0022 Expected critical interrupt didn't happen The interrupt request test failed.
DRH0023 Temperature out of range The temperature is above the expected
range.
DRH0024 Fail access agent The test to gain access to the agent failed.
DRH0025 Fail get correct agent information The test failed to get the correct agent
information.
DRH0026 Fail access sensor The test failed to gain access to the
sensor failed.
DRH0027 Not all power supply present The platform does not have all its power
supplies.
DRH0028 Not all power supply on Not all the platform power supplies are on.
DRH0029 Fail turn off power supply The test failed in the attempt to turn off the
power supply.
DRH0030 Fail turn on power supply The test failed in the attempt to turn on the
power supply.
DRH0031 Expected Appliance IRQ didn't happen The appliance IRQ test failed.
DRH0033 NMI didn't happen The agent failed to generate an NMI.
DRH0034 Wrong reboot reason from CPLD An invalid reason was given for the reboot.

Corrective action

The following table lists the error message groupings and corrective action that can be taken for
the error message group.

Error message group Corrective action

DRH0001-DRH0002 Replace the remote management card.
DRH0005
DRH0007
DRH0011-DRH0012
DRH0003 1. Check the external power source.
2. Replace the remote management card.

DRH0004 1. Check the cable connecting the remote management card to the
motherboard.
2. Replace the remote management card.

DRH0006 Replace the motherboard.

DRH0008 1. Check the LAN cable.
2. Replace the remote management card.

DRH0021-DRH0022 1. Replace the RLM card.

DRH0026 2. Call Network Appliance Technical Support.
DRH0034
DRH0023 1. Verify that the actual temperature in the enviroment is not too high
or too low.
2. Replace the RLM card.

DRH0027 1. Verify that all the power supplies are present before rerunning the
test.
2. If the error continues to occur, check the agent on the
motherboard.
3. If the error continues to occur, check the power supply.

DRH0028 1. Verify that all the power supplies are on before rerunning the test.
2. If the error continues to occur, check the agent on the
motherboard.
3. If the error continues to occur, check the power supply.

DRH0029-DRH0030 1. Check the agent on the motherboard.

2. If the error continues to occur, check the power supply.

DRH0024-DRH0025 1. Reseat the RLM card.

DRH0031-DRH0033 2. If the error continues to occur, replace the RLM card.
3. If the error continues to occur, check the agent on the
motherboard.
4. Call Network Appliance Technical Support.
DRS0010
Message type

This error message grouping covers software errors associated with the remote management card
(RMC).

Error message description

The following message can be generated for this message group.

Error code Sample message Description

DRS0010 The RMC has incorrect firmware. The remote management card has incorrect
Please update the firmware. firmware.

Corrective action

1. Update the remote management card firmware.

2. Replace the remote management card.
DRU0009
Message type

This error message grouping covers user errors associated with the remote management card
(RMC) in the filer.

Error message description

The following message can be generated for this message group.

Error code Sample message Description

DRU0009 Too many RMC cards in the The system has an unsupported number of
system. Only one card is allowed. remote management cards. Only one is
allowed.

Corrective action

1. Make sure there is only one remote management card in the system.
2. Replace the remote management card.
DSH0001 through DSH1015
Message type

This error message grouping covers hardware errors associated with the SCSI cards in the filer.
The corrective action for this error message grouping is below the error message description.

Error message description

The following messages can be generated for this message group.

Error code Sample message Description

DSH0001 Not a NetApp Dual SCSI card; bridge test SCSI card found is not a NetApp Dual
skipped SCSI card.
DSH0002 PLX VID is hex_value but should be Test found the wrong PLX VID.
hex_value or hex_value
DSH0003 PLX DID is hex_value but should be Test found an unexpected PLX DID.
hex_value, hex_value, hex_value
DSH0004 PLX revision is hex_value; illegal Revision found is illegal.
dec_value
DSH0005 Base class is hex_value but should be Test found an incorrect SCSI base class.
hex_value
DSH0006 SubClass is hex_value but should be Test found an incorrect subclass.
hex_value
DSH0007 Interrupt pin is hex_value but should be Test found an incorrect interrupt pin on
hex_value the SCSI cable.
DSH0008 PLX selftest failed Test failed to run the PLX self test.
DSH0009 EEPROM data error Test found an invalid EEPROM value in
one of the bits.
DSH0010 Could not reset ISP SCSI adapter cannot reset itself.
DSH0011 ISP VID is hex_value but should be Test found the wrong SCSI VID.
hex_value
DSH0012 ISP DID is hex_value but should be Test found the wrong SCSI DID.
hex_value or hex_value
DSH0013 ISP revision is hex_value; illegal Test found the wrong SCSI revision.
dec_value
DSH0014 RISC status was hex_value but should be SCSI adapter never came back alive.
hex_value
DSH0015 MBOX register 1 was hex_value but SCSI adapter returned a different
should be hex_value product ID word.
DSH0016 ISP firmware simple command test failed SCSI adapter failed to execute NOP
operation.
DSH0017 ISP firmware bad command test failed Invalid command entered; the SCSI
adapter responds with invalid return
status.
DSH0018 ISP firmware wraparound failed SCSI adapter failed to execute the
wraparound mailbox command.
DSH0019 ISP firmware wraparound mailbox # During execution of the wraparound
dec_value: read hex_value, expected mailbox command, the value put on the
hex_value incoming mailbox does not match the
value that was received in the outgoing
mailbox.
DSH0020 Expected dec_value ISP controllers, but Number of ISP chips found does not
found dec_value match the number recorded.
DSH0021 Copy to SSRAM on slot dec_value failed SCSI adapter failed to copy DMA data to
the SSRAM.
DSH0022 Read from SSRAM on slot dec_value SCSI failed to read DMA data to the
failed host.
DSH0023 Data mismatch at SSRAM word # Value read from SSRAM does not match
dec_value, slot dec_value, read the value written to SSRAM.
hex_value, expected hex_value, dest
hex_value, source hex_value
DSH0024 Read of firmware from SSRAM failed SCSI adapter failed to dump the
firmware value written to the host.
DSH0025 Firmware data mismatch at word # Firmware data written to SSRAM does
dec_value, read hex_value, expected not match the firmware data that was
hex_value read from SSRAM.
DSH0026 Firmware checksum failed SCSI adapter failed the firmware
checksum.
DSH0027 The HCCR_INTR bit was not reset HCCR interrupt bit has not cleared
existing data.
DSH0028 SCSI interrupt test failed, the interrupt test SCSI adapter interrupt is not set.
never got set
DSH0029 SCSI interrupt bit either never got reset or SCSI adapter interrupt is not set or the
it regenerated interrupt was set again.
DSH0030 Unable to execute firmware: error code SCSI adapter failed to execute the
hex_value loaded firmware.
DSH0031 Expected vendor hex_value, device Vendor ID numbers on the device and in
dec_value saw vendor hex_value, device the device database do not match.
dec_value
DSH0032 No SCSI in slot dec_value Cannot find SCSI adapter in the
specified slot.
DSH0033 Copy of firmware to SSRAM failed SCSI adapter failed to copy the firmware
to SSRAM.
DSH0034 Copy of stress Qlogic code to SSRAM SCSI adapter failed to copy the Qlogic
failed stress code to SSRAM.
DSH0035 Qlogic stress code checksum failed SCSI adapter failed when doing a
checksum for a given Qlogic stress
code.
DSH0036 Unable to execute Qlogic stress code Cannot execute Qlogic stress code.
DSH0037 Read from SSRAM on slot dec_value SCSI device failed to read the SSRAM in
failed the identified slot.
DSH0038 Read from firmware from SSRAM in slot SCSI device failed to read the SSRAM in
dec_value failed the identified slot during the firmware
test.
DSH0039 Failed to reset adapter card Failed to reset SCSI adapter card.
DSH0040 Failed to reset ISP Failed to reset SCSI chip.
DSH0041 Data mismatch at SSRAM word Value read from SSRAM does not match
hex_value, slot dec_value, read the value written to SSRAM.
hex_value, expected hex_value
DSH0042 Firmware data mismatch at word Firmware data written to SSRAM does
dec_value, read hex_value, expected not match the firmware data that was
hex_value read from SSRAM.
DSH0050 Failed to flush previous pending mailbox SCSI adapter failed to flush the previous
command pending mailbox command.
DSH0051 Mailbox command failed to finish SCSI adapter found a timeout when
executing a mailbox command.
DSH1000 SCSI adapter in slot dec_value, port Adapter is marked dead.
dec_value is dead
DSH1001 SCSI adapter in slot dec_value, port Adapter is busy executing the OSM
dec_value is currently in OSM event mode event and cannot be disturbed.
DSH1002 Failed to initialize SCSI adapter in slot Adapter failed to do hardware
dec_value, port dec_value initialization.
DSH1003 Timeout when initializing SCSI adapter in A timeout occurred during the hardware
slot dec_value, port dec_value initialization.
DSH1004 Failed to reset SCSI adapter in slot Resetting of the SCSI adapter failed.
dec_value, port dec_value
DSH1005 Timeout when resetting SCSI adapter in A timeout occurred while the SCSI
slot dec_value, port dec_value adapter was being reset.
DSH1006 Failed to reset SCSI adapter bus in slot Adapter failed to do a bus reset.
dec_value, port dec_value
DSH1007 Timeout when resetting SCSI adapter bus A timeout occurred while the adapter bus
in slot dec_value, port dec_value was being reset.
DSH1008 Failed to reset target in slot dec_value, Adapter failed to do specific disk reset.
port dec_value
DSH1009 Timeout when resetting target in slot A timeout occurred while a specific disk
dec_value, port dec_value was being reset.
DSH1010 Failed to rescan SCSI adapter in slot Adapter failed to do a rescan.
dec_value, port dec_value
DSH1011 Timeout when rescanning SCSI adapter in A timeout occurred during rescanning.
slot dec_value, port dec_value
DSH1012 Timeout from SCSI during disk init in slot A timeout occurred during disk
dec_value, port dec_value initialization through this adapter.
DSH1013 OSM event happened for SCSI card in slot An OSM event happened during the task
dec_value, port dec_value and failed to and the adapter failed to handle it.
handle it
DSH1014 ISP VID is 0x%x but should be 0x%x Wrong vendor ID.
DSH1015 ISP DID is 0x%x but should be 0x%x Wrong device ID.

Corrective action

The following table lists the error message groupings and corrective action that can be taken for
the error message group.

Error message group Corrective action

DSH0001-DSH0038 Replace the SCSI card or contact Network Appliance Technical Support.
DSH0040-DSH0051
DSH1000-DSH1007
DSH1013-DSH1015
DSH0039 1. Check that the external loopback plug is connected.
2. If it is connected, and the SCSI card still fails, call Network
Appliance Technical Support.

DSH1008 Replace the bad disk. Call Network Appliance Technical Support.
DSH1009-DSH1012 1. Replace the bad disk.
2. Replace the SCSI card.
3. Call Network Appliance Technical Support.
DTH0001 through DTH0053
Message type

This error message grouping covers hardware errors associated with baseboard management
controller (BMC). The corrective action for this error message grouping is below the error message
description.

Error message description

The following messages can be generated for this message group.

Error code Sample message Description

DTH0001 Failed to get the Version Info for current Could not get the version information for
BMC Firmware the current BMC firmware.
DTH0004 Failed to Enter BMC Firmware Transfer Could not enter BMC firmware transfer
Mode. Retrying! mode to start writing the Flash.
DTH0005 Failed to Write BMC Firmware. Retrying! Could not write the BMC firmware to the
FLASH.
DTH0006 Failed to Read BMC Firmware Could not read BMC firmware from the
FLASH.
DTH0007 Failed to Verify newly programmed Could not verify newly programmed
Firmware! Restarting! firmware in the FLASH.
DTH0008 BMC Firmware is corrupted. Restarting BMC firmware is corrupted.
programming!
DTH0009 Failed to get the Current SDR Version Could not get the current version
Information information for the sensor data
repository.
DTH0011 Failed to Clear the SDR Repository! Could not clear the sensor data
Retrying! repository.
DTH0012 Failed to Add a SDR record! Retrying! Could not add a sensor data repository
record.
DTH0013 Failed to Verify the newly added SDR Could not verify the newly added sensor
records! Restarting! data repository records.
DTH0014 Failed to Read a Sensor Record Could not read a sensor record from the
sensor data repository.
DTH0015 Failed to Read the Sensor Repository Could not read the sensor repository
Information information.
DTH0016 Failed to Reserve the Sensor Repository Could not reserve the sensor repository.
DTH0017 Failed to Read the System Event Log Could not read the system event log
Information information.
DTH0018 Failed to Read a System Event Log record Could not read a system event log
record.
DTH0019 Failed to Add a System Event Log record Could not add a system event log
record.
DTH0020 Failed to Reserve the System Event Log Could not reserve the system event log.
DTH0021 Failed to Set the System Event Log timer Could not set the system event log
timer’s time.
DTH0022 Failed to Get the System Event Log timer Could not get the system event log
timer’s time.
DTH0023 Failed to Verify the newly written record in Could not verify the newly written record
the Event Log in the event log.
DTH0024 The BMC Timer is not running at the right The BMC timer is not running at the right
speed speed.
DTH0025 Failed to get the RTC Time. This is not a The real- time clock time could not be
BMC Error. read.
DTH0026 Failed to Set the BMC Watchdog Timer Could not set the BMC watchdog timer.
DTH0027 Failed to Start the BMC Watchdog Timer Could not start the BMC watchdog timer.
DTH0028 Failed to Enable the BMC's NMI Could not enable the BMC's NMI
generation capability generation capability.
DTH0029 BMC should have generated an NMI but BMC should have generated an NMI but
did not did not.
DTH0030 Failed to Get the BMC's Device ID Could not get the BMC's device
identification.
DTH0031 Failed to Get the reason for System Could not get the reason for system
Restart restart.
DTH0032 Failed to Display text successfully on the Could not display text successfully on
LCD the LCD.
DTH0033 Failed to Retrieve the BMC's Self Test Could not retrieve the BMC's self test
Information information.
DTH0034 Failed to Get the System GUID Could not get the system GUID.
DTH0035 Failed to Set the System GUID Could not set the system GUID.
DTH0036 BMC does not support a Self Test option BMC does not support a self test option.
DTH0037 Sensor Data Repository Empty Sensor data repository was found to be
empty.
DTH0039 BMC Boot Firmware Code is Corrupted. The BMC Boot firmware was found to be
corrupted
DTH0040 BMC FRU internal use area is Corrupted. The BMC internal FRU area was found
to be corrupted
DTH0041 Sensor Data Repository is Corrupted. The Sensor Data Repository was found
to be corrupted
DTH0042 System Event Log is Corrupted. The System Event Log was found to be
Corrupted.
DTH0043 Platform Information Area is Corrupted. The BMC Platform Information Area was
found to be corrupted.
DTH0044 BMC FRU device is Inaccessible. The BMC FRU device could not be
accessed
DTH0045 BMC Sensor Data Repository is BMC Sensor Data Repository could not
Inaccessible. be accessed.
DTH0046 BMC System Event Log is Inaccessible. BMC System Event Log could not be
accessed
DTH0047 IPMB Signal Error. There was a Signal Error on the BMC
Private Bus
DTH0048 BMC RAM test error. BMC RAM had errors during self test
DTH0049 BMC fatal hardware error. The BMC had a fatal internal hardware
error.
DTH0050 Management controller error. The BMC had a Management controller
error during Self Test
DTH0051 Private I2C bus error. A BMC Private I2C bus had an error.
DTH0052 BMC internal exception. The BMC had an internal error.
DTH0053 BMC A/D timeout error. The BMC analog to digital converter
failed to respond

Corrective action

The following table lists the error message groupings and corrective action that can be taken for
the error message group.

Error message group Corrective action

DTH0001 1. Update the BMC firmware.
2. Replace the motherboard.

DTH0009 1. Update the BMC sensor data repository.

2. Replace the motherboard.

DTH0004-DTH0008 Replace the motherboard or contact Network Appliance Technical

DTH0011-DTH0053 Support.
DTS0002 through DTS0010
Message type

This error message grouping covers software errors associated with the baseboard management
controller (BMC).

Error message description

The following message can be generated for this message group.

Error code Sample message Description

DTH0002 Failed to Find a new BMC Firmware Could not find a new BMC firmware image.
image
DTH0003 Failed to Find a new Valid BMC Could not find a new BMC firmware image
Firmware image with valid checksums.
DTS0010 Failed to get the New SDR Version Could not get the new sensor data
Information repository version information from the
BMC.

Corrective action

Replace the CompactFlash card.

DUH0002 through DUH0224
Message type

This error message grouping covers hardware errors associated with the cluster interconnect
adapter in the filer. The following cards are tested:

Error code range Type of cluster card

DUH0002 through DUH0014 Servernet (SNET)cluster interconnect card
DUH0101 through DUH0185 Troika (TRK) cluster interconnect card
DUH0200 through DUH0224 Infiniband (IB) cluster interconnect card
DUH0002 through DUH0224
DUH0002 through DUH0014
Error message description

The following messages can be generated for this message group. The corrective action for this
error message grouping is below the error message description.

Error code Sample message Description

DUH0002 SAIL SC selftest event detected; the self Card did not successfully complete the
test for the card failed self-test, as indicated by the self-check
registers.
DUH0003 SAIL IIF selftest event detected Self-test for the card failed. Card did not
successfully complete the self-test for the
I-960 interface.
DUH0004 Register ASCII_value hex_value default Registers not set correctly with the
hex_value read hex_value expected default specified values
(displays the register and the expected
value and the actual value present).
DUH0005 Transmit (BTE1) interrupt not detected Card failed to generate transmit interrupts
for the interrupt test.
DUH0006 Interrupt cause register did not clear Card failed to clear the interrupt status
after the interrupt was generated.
DUH0007 Transfer failed dec_value-recv hex_value Data sent does not match the data
send hex_value received. This message shows the data
actually received and the data that was
sent out.
DUH0008 Link exception X hex_value Y hex_value Link was not detected. Shows the status
of the link registers for both the X and Y
ports.
DUH0009 Chip has wrong revision ID hex_value Chip revision does not match the
supported chip revision.
DUH0010 Chip has wrong value in command Card is not configured correctly by the
register hex_value system.
DUH0011 Chip has wrong value in status register Card is not configured correctly by the
hex_value system.
DUH0012 Chip has wrong value in latency timer Card is not configured correctly by the
register hex_value system.
DUH0013 No SNET in slot hex_value Cluster interconnect adapter was not
found in the expected slot.
DUH0014 Found dec_value snet cards but original Cluster interconnect adapter was found
scan found dec_value (or not found). However, the quantity
found is more or less than the original
scan for the card.

Corrective action

The following table lists the error message groupings and corrective action that can be taken for
the error message group.

Error message group Corrective action

DUH0002-DUH0006 Replace the card or contact Network Appliance Technical Support.
DUH0008-DUH0014
DUH0007 1. Check that the external loopback plug is connected.
2. If it is connected, and the card still fails, call Network Appliance
Technical Support.
DUH0002 through DUH0224
DUH0101 through DUH0185
Error message description

The following messages can be generated for this message group. The corrective action for this
error message grouping is below the error message description.

Error code Sample message Description

DUH0101 Could not allocate inbound buffers Card could not allocate
inbound buffers.
DUH0102 Could not allocate outbound buffers Card could not allocate
outbound buffers.
DUH0103 Failed to initialize msg-status hex_value error code Failed to set up the
hex_value message command.
DUH0104 RR_INVALID_NUM_ENTRIES hex_value Failed to set up the
correct number of
entries.
DUH0105 RR_FAILED_MEMORY_ALLOC x hex_value Failed to set up memory
allocation.
DUH0106 RR_INVALID_INCLUDE_FILE x hex_value Firmware file is invalid.
DUH0107 Invalid error hex_value Failed as a result of an
invalid status address.
DUH0108 Invalid addressing The setup for the
memory address is
incorrect.
DUH0109 Invalid base address The setup for the
memory base address in
incorrect.
DUH0110 Executive message buffer allocation failed Failed to set up the
executive message
buffer allocation.
DUH0111 Troika comm init failed. Failed to initialize
communication with the
card.
DUH0112 Buffer Q is empty Buffer queue is empty.
DUH0113 Failed to allocate the buffers Failed to allocate the
buffers.
DUH0114 Did not generate msg interrupt Did not generate
message interrupt.
DUH0115 Incorrect buffer address Buffer address is
incorrect.
DUH0116 Incorrect buffer number Buffer number is
incorrect.
DUH0117 FCS initialization failed Setup for Fibre Channel
services (FCS) failed.
DUH0118 No link detected Link is not detected.
DUH0119 Node not setup Node is not set up.
DUH0120 Register nodes failed! Register nodes failed.
DUH0121 Link recovery failed! Link recovery failed.
DUH0122 No link recovery Link recovery failed.
DUH0123 Non-Troika device VID hex_value DID hex_value Card read invalid vendor
and device identification
numbers.
DUH0124 rr_init failed. RR setup failed.
DUH0125 Could not associate the doorbell Failed to set up the
doorbell command.
DUH0126 Incorrect doorbell The doorbell command is
incorrect.
DUH0127 Failed to set the doorbell Failed to set up the
doorbell command.
DUH0128 Incorrect descriptor address Setup for the descriptor
address is incorrect.
DUH0129 recv desc error: hex_value Status of the receive
descriptor is incorrect.
DUH0130 Did not receive status hex_value Status of the receive data
is incorrect.
DUH0131 Invalid recv descriptor allocated Status of the receive
descriptor is invalid.
DUH0132 Incorrect send address Send address is
incorrect.
DUH0133 Send desc error: hex_value Setup for the send
descriptor is incorrect.
DUH0134 Did not transmit status hex_value Transmit data failed.
DUH0135 Invalid send descriptor allocated Status of the send
descriptor is invalid.
DUH0136 Miscompare send hex_value recv hex_value offset Send data does not
dec_value match receive data at the
offset decimal value.
DUH0137 Failed to set up the ulp Failed to register the
card.
DUH0138 rr_stats not cleared RR status register is not
cleared.
DUH0139 Cannot create the send command Q Failed to create the send
command queue.
DUH0140 Cannot create the recv command Q Failed to create the
receive command queue.
DUH0141 Cannot create the completion Q Failed to create the
completion queue.
DUH0142 Cannot set up ulp with nic Failed to register the
card.
DUH0143 Cannot set up send completion Q Failed to set up the send
completion queue.
DUH0144 Cannot set up recv completion Q Failed to set up the
receive completion
queue.
DUH0145 Cannot set up completion Q Failed to set up the
completion queue.
DUH0146 Mem failed message received Memory initialization
failed.
DUH0147 Cmd dec_value status hex_value Diagnostic command and
status do not match.
DUH0148 Diag status hex_value Self-test status is
incorrect.
DUH0149 Invalid diag cmd hex_value response Diagnostic command
status is invalid.
DUH0150 Invalid status hex_value SRAM test status is
invalid.
DUH0151 Invalid status hex_value SDRAM signature is
invalid.
DUH0152 Invalid status hex_value SDRAM test status is
invalid.
DUH0153 Invalid message received hex_value Data for the message
received is invalid.
DUH0154 No message to deQueue There is no message to
remove from the queue.
DUH0155 RRID_MB_MC_REGISTER_MEM. Status = dec_value Failed to register
memory.
DUH0156 VI NIC init failed Failed to set up virtual
interface (VI).
DUH0157 VIA send init failed Failed to set up the send
virtual interface (VI).
DUH0158 VIA desc init failed Failed to set up the
virtual interface (VI)
descriptor.
DUH0159 Failed to initialize VI Failed to set up the
virtual interface (VI).
DUH0160 Failed to create VI Failed to set up the
virtual interface (VI).
DUH0161 Failed to connect the VI Failed to connect the
virtual interface (VI).
DUH0162 No VI connection detected Failed to connect the
virtual interface (VI).
DUH0163 Failed to initialize the card for loopback Failed to set up the card
for loopback.
DUH0164 Failed to post recv version num descriptor Failed to post the version
number of the receive
descriptor.
DUH0165 Failed to write to SRAM offset dec_value Failed to write to the
SRAM at the offset
decimal value.
DUH0166 Failed to read from SRAM offset dec_value Failed to read to the
SRAM at the offset
decimal value.
DUH0167 Invalid signature hex_value Dignature data is invalid.
DUH0168 Failed to set the SDRAM to r/w mode Failed to set the SDRAM
to read/write mode.
DUH0169 Mismatch; wrote hex_valueread hex_value count Write data does not
dec_value match the read data at
the offset decimal value.
DUH0170 Failed to initialize the card Failed to set up the card.
DUH0171 Did not generate pci interrupt for ASCII_value interrupt Failed to generate an
interrupt for the ASCII
value.
DUH0172 Did not get doorbell interrupt state hex_value Failed to get doorbell
commans for FCS
interrupt test.
DUH0173 Did not get doorbell interrupt state hex_value Failed to get doorbell
command for VI interrupt
test.
DUH0174 Did not get doorbell interrupt state hex_value Failed to get doorbell
command for RRID
interrupt test
DUH0175 Invalid interrupt type Interrupt type is invalid.
DUH0176 Interrupt ASCII_value not generated Interrupt data was not
generated.
DUH0177 ASCII_value interrupt test failed Interrupt test failed for
the ASCII value interrupt.
DUH0178 Invalid test selected Selected test is invalid.
DUH0179 Incorrect message dequeued Message to remove from
queue is incorrect.
DUH0180 Failed to initialize the card Failed to set up the card.
DUH0181 No TROIKA in slot dec_value There is no cluster
interconnect card in the
selected slot.
DUH0185 No link detected for lpbk The card failed to detect
Failed to init the card for Link test a link for the test.

Corrective action

1. Replace the card or contact Network Appliance Technical Support.

2. If the tests were run in Xtnd mode, check for loopback cables.
DUH0002 through DUH0224
DUH0200 through DUH0224
Error message description

The following messages can be generated for this message group. Corrective action for this error
message grouping is below the error message description.

Error code Sample message Description

DUH0200 Failed getting device property Software failed to get the device properties.
DUH0201 Failed MT21108 chip gateway access Accessing controller chip register through
gateway failed.
DUH0202 Data read differs of data written Register data read back is not the same as
data written.
DUH0203 Failed MT21108 register access Accessing controller chip register failed.
DUH0204 Link/phy state for port is down, be Link/Physical state for this port is down.
sure this port is connected
DUH0205 Port does not change state to arm Current port does not change its status to
arm.
DUH0206 Port does not change state to active Current port does not change its status to
active.
DUH0207 Failed to set up receive channel Failed to set up receive channel for
communication.
DUH0208 Failed to create descriptor pool Failed to create descriptor pool for data
transfer.
DUH0209 Failed to get descriptor Failed to initialize descriptor array.
DUH0210 Failed to post dbuff Failed to post descriptors to send queue.
DUH0211 No complete queue coming back A complete queue is not returned.
DUH0212 Receive data not correct Data received is not the same as data sent.
DUH0213 After reset, DID and VID wrong After reset, device ID and Vendor ID are
incorrect.
DUH0214 Interrupt didn't happen Expected interrupt did not occur.
DUH0215 Fail to create complete queue Failed to create a complete queue.
DUH0216 Fail to create send queue Failed to create a send queue.
DUH0217 Fail to configure send queue Failed to configure a send queue.
DUH0218 Fail to enable send queue Failed to enable a send queue.
DUH0219 Fail to complete EEPROM loading Failed to complete the loading of the
EEPROM.
DUH0220 Fail EEPROM CRC check Failed the EEPROM CRC check
DUH0221 Fail to stop the ERP Failed to stop the embedded risc processor.
DUH0222 Fail to erase ERP code Failed to erase the embedded risc
processor's code.
DUH0223 Fail to read ERP RAM Failed to read the embedded risc processor's
random access memory.
DUH0224 Fail to write ERP RAM Failed to write to the embedded risc
processor's random access memory.

Corrective action

The following table lists the error message groupings and corrective action that can be taken for
the error message group.

Error message group Corrective action

DUH0200-DUH0203 Replace the card or contact Network Appliance Technical Support.
DUH0205-DUH0224

DUH0204 1. Check there is cable connected between port0 and port1.

2. If it is connected, and the card still fails, replace the card or call
Network Appliance Technical Support.
DUS0001
Message type

This error message grouping covers software errors associated with the cluster interconnect
adapter in the filer.

Error message description

The following message can be generated for this message group.

Error code Sample message Description

DUS0001 Init called for a non-SNET device Device found was not a cluster interconnect card,
but is an invalid card not supported by the system.

Corrective action

Call Network Appliance Technical Support.

DZH0101 through DZH3000
Message type

This error message grouping covers hardware errors associated with the motherboard or
backplane of the filer. The corrective action for this error message grouping is below the error
message description.

Error message description

The following messages can be generated for this message group.

Error code Sample message Description

DZH0101 Unexpected GPR value of = hex_value, expected Invalid register read.
range = hex_value
DZH0104 Conflicting CRCs; CRC1 = hex_value, CRC2 = Bad boot ROM/FLASH
hex_value encountered.
DZH0105 First CRC has garbage: CRC1=hex_value
DZH0106 Second CRC has garbage: CRC2=hex_value
DZH0123 Noisy com port # dec_value Motherboard was not ready to
receive data from the serial
DZH0124 Com port # dec_value hung; never saw <receive port.
ready>

DZH0125 Com port # dec_value data received does not match A data mismatch was
data sent received from the serial port.
DZH0126 Burst data transfer hung Motherboard was not ready to
receive data from the serial
port.
DZH0127 Com port # dec_value burst data received does not A data mismatch was
match data sent received from the serial port.
DZH0137 Can't program backplane SEEPROM, error code = Failed to program the
dec_value backplane SEEPROM.
DZH0138 Can't program motherboard SEEPROM, error code = Failed to program the
dec_value motherboard SEEPROM.
DZH0150 Super I/O config error; config = hex_value, expected An invalid device ID was read
hex_value from the Super I/O.
DZH0154 Unable to read backplane SEEPROM, error code = Failed to read the backplane
dec_value SEEPROM.
DZH0155
DZH0160
DZH0161
DZH0162
DZH0163
DZH0164
DZH0158 Unable to read backplane SEEPROM SEEPROM, Failed to program the
error code = dec_value backplane SEEPROM.
DZH0159 Unable to read motherboard SEEPROM SEEPROM, Failed to program the
error code = dec_value backplane SEEPROM.
DZH0136 Unable to read motherboard SEEPROM, error code = Failed to read the
dec_value motherboard SEEPROM.
DZH0165
DZH0166
DZH0167
DZH0168
DZH0169 Can't program backplane SEEPROM SEEPROM, Failed to program the
error code = dec_value backplane SEEPROM.
DZH0170 Unrecognized device (ID = hex_value, hex_value) in Unrecognized PCI device.
slot dec_value
DZH0171 No card detected in slot dec_value No PCI device found in
indicated slot.
DZH0172 Card detected in (nonexistent) slot dec_value Invalid PCI card found in
indicated slot.
DZH0175 Unable to read backplane SEEPROM, error code = Failed to read backplane
dec_value SEEPROM.
DZH0180 Unable to read Front Panel SEEPROM, error code = Failed to read the front fanel
dec_value SEEPROM.
DZH0194
DZH0191 Unable to read IO Board SEEPROM, error code = Failed to read the I/Oboard
dec_value SEEPROM.
DZH0197
DZH0195 Invalid CPU dec_value installed Invalid CPU slot installed.
DZH0196 Incorrect sensor ASCII_value An incorrect sensor type was
found.
DZH0192 Can't program onboard FC-AL SEEPROM Failed to program the
SEEPROM, error code = dec_value onboard FC-AL SEEPROM.
DZH0193 Can't program Front Panel SEEPROM SEEPROM, Failed to program the Front
error code = dec_value Panel SEEPROM.
DZH0198 Can't program IO Board SEEPROM SEEPROM, error Failed to program the I/O
code = dec_value Board SEEPROM.
DZH0199 Unable to read onboard FC-AL SEEPROM, error Failed to read the onboard FC-
code = dec_value AL SEEPROM.
DZH0215 Invalid CPU dec_value microcode revision CPU has unsupported
microcode.
DZH0216 Invalid CPU microcode revision
DZH0218 Invalid CPU dec_value MHz CPU speed is unsupported.
DZH0219 UNKNOWN model Model number is incorrect (for
example, filer or NetCache
model number).
DZH0301 21071 - CA GCR register wrong Invalid register read.
DZH0302 21071 - CA TENR register wrong
DZH0303 21071 - DA DCSR register wrong
DZH0304 21071 - DA PCI base address register wrong
DZH0305 21071 - DA PCI mask register wrong
DZH0306 21071 - DA host address extension register 0 wrong
DZH0307 21071 - CA error detected - hex_value Error in reading the register.
DZH0308 Host chipset errors detected Chipset error is detected.
DZH0309 Corrected 1-bit ECC error 1-bit ECC error is detected.
DZH0310 Uncorrectable ECC error Unknown ECC error is
detected.
DZH0311 System bus parity error System bus error is detected.
DZH0312 Attempt to access nonexistent memory Memory access out of
bounds.
DZH0313 PCI bus system error PCI bus error is detected.
DZH0314 PCI bus data parity error PCI bus data parity error is
detected.
DZH0315 PCI bus address parity error PCI bus address parity error
is detected.
DZH0316 PCI master abort PCI bus master abort is
detected.
DZH0317 PCI target abort PCI bus target abort is
detected.
DZH0318 Invalid PTE on scatter-gather Invalid PTE on scatter-gather
access is detected.
DZH0319 FLASH not write enabled error Could not write the FLASH.
DZH0320 I/O timeout occurred (R/W > 1) One-second I/O timeout
occurred.
DZH0321 Correctable ECC error occurred while error register Correctable ECC error with
locked error register locked.
DZH0322 Uncorrectable ECC error occurred Uncorrectable ECC error with
error register locked.
DZH0323 System bus parity error occurred System bus parity error with
error register locked.
DZH0324 Access to nonexistent memory occurred Memory access out of bounds
with error register locked.
DZH0325 PCI bus system error occurred while error register PCI bus system error with
locked error register locked.
DZH0326 PCI bus address parity error occurred PCI bus address parity error
with error register locked.
DZH0327 PCI master abort occurred while error register locked PCI bus master abort with
error register locked.
DZH0328 PCI target abort occurred while error register locked PCI bus target abort with
error register locked.
DZH0329 Invalid PTE error on scatter/gather occurred Invalid PTE on scatter-gather
access with error register
locked.
DZH0330 FLASH not write-enabled error Cannot write FLASH error
with error register locked.
DZH0331 I/O timeout occurred while error register locked One-second I/O timeout with
error register locked.
DZH0332 An error occurred while error register locked Errors occurred while the
error register was locked.
DZH0333 Tsunami error detected P0 - hex_value Chipset error occurred.
DZH0334 Tsunami error detected P1 - hex_value Error in chipset register.
DZH0335 Unknown system; cannot check ISA bridge Invalid system type.
DZH0336 Unknown system; cannot check PCI bridge
DZH0337 Conflicting CRCs (FLASH half = dec_value) Incorrect CRC.
DZH0338 First CRC has garbage (FLASH half = dec_value) CRC in first half is incorrect.
DZH0339 Second CRC has garbage (FLASH half = dec_value) CRC in second half is
incorrect.
DZH0340 Conflicting CRCs; CRC1 = hex_value, CRC2 = Incorrect CRC.
hex_value
DZH0341 First CRC has garbage CRC1 = hex_value CRC in first half is incorrect.
DZH0342 Second CRC has garbage CRC2 = hex_value CRC in second half is
incorrect.
DZH0343 Conflicting CRCs (FLASH half = dec_value) Incorrect CRC.
DZH0344 First CRC has garbage (FLASH half = dec_value) CRC in first half is incorrect.
DZH0345 Second CRC has garbage (FLASH half = dec_value) CRC in second half is
incorrect.
DZH0346 System info checksum error Checksum is not correct.
DZH0347 System information missing System information is not
programmed correctly.
DZH0348 Cache size (hex_value) mismatch with model Incorrect cache size found.
(ASCII_value)
DZH0349 Conflicting CRCs (FLASH half = dec_value) Incorrect CRC.
DZH0350 First CRC has garbage (FLASH half = dec_value) CRC in first half is incorrect.
DZH0351 Second CRC has garbage (FLASH half = dec_value) CRC in second half is
incorrect.
DZH0352 Conflicting CRCs; CRC1 = hex_value, CRC2 = Incorrect CRC.
hex_value
DZH0353 CRC has garbage; CRC = hex_value
DZH0354 R/W test, address = hex_value Onboard NVRAM has an
expected = hex_value incorrect value.
DZH0355 Readback, address = hex_value Incorrect value read back
expected = hex_value from NVRAM.
DZH0356 Conflicting CRCs; CRC1 = hex_value, CRC3 = Incorrect CRC.
hex_value
DZH0357 Conflicting CRCs; CRC1 = hex_value, CRC2 =
hex_value
DZH0358 CRC has garbage; CRC = hex_value
DZH0359 R/W test; address = hex_value Onboard NVRAM has an
expected = hex_value incorrect value.
DZH0360 Readback; address = hex_value Incorrect value read back
expected = hex_value from onboard NVRAM.
DZH0361 Conflicting CRCs; CRC1 = hex_value, CRC3 = Incorrect CRC.
hex_value
DZH0362 Battery dead; RTC not functional RTC battery is not working.
DZH0363 Update-busy signal never cleared Signal refresh did not take
place.
DZH0364 Seconds not counting properly RTC seconds value is
incorrect.
DZH0365 Day-of-week not in proper range RTC day of week is incorrect.
DZH0366 Tiny NVRAM; address = hex_value Onboard NVRAM test failed
expected = hex_value on data mismatch.
DZH0367 Tiny NVRAM; address = hex_value NVRAM failed the data
expected = hex_value compare check.
DZH0368 Super I/O config reg 0 error Incorrect register
configuration.
DZH0369 Super I/O config reg 1 error
DZH0370 Super I/O config reg 2 error
DZH0371 Invalid super I/O chip ID; Read = hex_value,
expected = hex_value
DZH0372 Super I/O device ID error Incorrect device ID.
DZH0373 Super I/O revision error Incorrect revision.
DZH0374 Super I/O power control error Incorrect power control
settings.
DZH0375 Noisy com port # dec_value Comm port signal error
detected.
DZH0376 Com Port # dec_value hung Comm port stuck.
DZH0377 Com Port # dec_value data received does not match Comm port failed on data
mismatch.
DZH0378 Burst data transfer hung Comm port failed on data
transfer.
DZH0379 Com Port # dec_value burst data received does not Comm port failed on data
match comparison.
DZH0415 Expected overtemp signal missing (sensor) No over-temperature signal
detected.
DZH0416 Can't write FLASH Cannot program the FLASH.
DZH0419
DZH0428 Unrecognized device (ID = hex_value, hex_value) in Incorrect device is detected.
slot dec_value
DZH0431 No card detected in slot dec_value No card is in the selected slot.
DZH0432 Card detected in (nonexistent) slot dec_value A card is found in a slot that
does not exist.
DZH0435 Expected overtemp interrupt A did not occur Expected interrupt signal did
not occur.
DZH0436 Expected overtemp interrupt B did not occur
DZH0437 Expected overtemp interrupt C did not occur
DZH0438 Bad CRC in PS_dec_value; got hex_value, expected Incorrect CRC on power
hex_value supply EEPROM.
DZH0446 Backplane over temperature Backplane temperature is
beyond range.
DZH0447 Read i2c failed i2c cannot be read.
DZH0448 Write EEPROM failed Cannot write to the EEPROM.
DZH0449
DZH0450 Read EEPROM failed Cannot read from the
EEPROM.
DZH0451 Failed to read PS status remove Jumper J1 Need to remove the jumper to
(backplane) read the power supply status.
DZH0452 Conflicting CRCs; CRC1 = hex_value, CRC2 = Incorrect CRC.
hex_value
DZH0453 CRC has garbage; CRC = %08x
DZH0454 R/W test; address = hex_value Onboard NVRAM read/write
expected = hex_value, test failed.
actual = hex_value\n
DZH0455 Readback; address = hex_value Onboard NVRAM test failed
expected = hex_value, on data comparison.
actual = hex_value
DZH0456 Conflicting CRCs; CRC1 = hex_value, CRC3 = Incorrect CRC.
hex_value
DZH0507 MP table checksum bad Cache data error.
DZH0508
DZH0601 Data error in cache tag test Unexpected data read.
DZH0602 MP cache test CPU dec_value is too slow CPU failed MP cache test.
DZH0801 Expected ASCII_value (i.e., voltage) overvoltage Expected voltage interrupt did
interrupt did not occur not occur.
DZH0802 Expected ASCII_value (i.e., voltage) undervoltage
interrupt did not occur
DZH2000 Unable to write Xfiler PEF Table entry Unable to add the Platform
Event Filter entry into the
table, which controls the
watchdog functionality.
DZH2001 Watchdog did not bite The expected watchdog
interrupt did not occur.
DZH2002 Incorrect CIOB installed. The motherboard requires The wrong revision of CIOB
revision %d, but revision %d was found. was found on the
motherboard.
DZH3000 PCI Express Correctable Error from HT2000 (%d): The chipset detected an error
EXB(%d, %d, %d): RootErr(hex_value(s)); on a PCI Express bus, but the
Br[%d](%d, %d, %d): DevStatus(hex_value(s)); hardware has already
Br[%d](%d, %d, %d): DevStatus(hex_value(s)). corrected it.

Corrective action

The following table lists the error message groupings and corrective action that can be taken for
the error message group.

Error message group Corrective action

DZH0101-DZH0106 Motherboard error, call Network Appliance Technical Support.
DZH0123-DZH0127
DZH0136-DZH0138
DZH0150
DZH0154-DZH0168
DZH0175-DZH0194
DZH0196
DZH0197-DZH0198
DZH0301-DZH0308
DZH0319
DZH0330
DZH0354-DZH0355
DZH0359
DZH0366-DZH0379
DZH0416, DZH0419
DZH0454-DZH0455
DZH0415 1. Check that the fans are running. Replace the defective fans.
DZH0435-DZH0437 2. Check that the air vents are clear of dirt or debris. Clean the
(interrupt) vents if clogged.
DZH0446 3. Replace the motherboard if the fans are working and the vents
are clear.
4. Call Network Appliance Technical Support if the error is not
corrected.

DZH0195 Call Network Appliance Technical Support.

DZH0309-DZH0312
DZH0318
DZH0320-DZH0324
DZH0329
DZH0330-DZH0353
DZH0356-DZH0358
DZH0360-DZH0365
DZH0447-DZH0450
DZH0452-DZH0453
DZH0456
DZH0170-DZH0172 1. Check that the correct PCI device is in the correct slot.
DZH0313-DZH0317 2. Replace the PCI device.
DZH0325-DZH0328 3. Replace the motherboard if the PCI device is not working.
4. Call Network Appliance Technical Support if the error is not
corrected.

DZH0394-DZH0398 1. Check that the power supplies are connected and running.
DZH0438 Replace the defective power supply.
2. Replace the motherboard if power supplies are good.
3. Call Network Appliance Technical Support for instructions if the
error is not corrected.
DZH0442-DZH0445 1. Check the battery connections.
2. Replace the battery if connections are good.
3. Call Network Appliance Technical Support for instructions if the
error is not corrected.

DZH0215-DZH0216 1. Replace the CPU.

2. If the CPU is good, replace the motherboard.
3. Call Network Appliance Technical Support if the error is not
corrected.

DZH0218-DZH0219 1. Replace the motherboard.

DZH0507-DZH0508 2. Call Network Appliance Technical Support if the error is not
DZH0601-DZH0602 corrected.
DZH2000-DZH2002

DZH0428 1. Check the device at the indicated slot and replace it with the
DZH0431-DZH0432 correct device.
2. If the device is correct, replace the motherboard.
3. Call Network Appliance Technical Support if the error is not
corrected.

DZH0451 1. Check the jumper location and move it to the correct location.
2. If this does not solve the error, call Network Appliance Technical
Support.

DZH0801-DZH0802 1. Check power supplies and replace defective units.

2. Call Network Appliance Technical Support if the error is not
corrected.

DZH3000 1. Ignore this message if it only appears once, because the

hardware has already corrected it.
2. Call Network Appliance Technical Support if the message is
persistent.
DZS0430
Message type

This error message grouping covers software errors associated with the motherboard and
backplane.

Error message description

The following message can be generated for this message group.

Error code Sample message Description

DZS0430 Unexpected platform type = dec_value Platform type is not correct.

Corrective action

Call Network Appliance Technical Support.

Environmental Error Messages
About this section

This section lists and defines the environmental error messages generated by running the
environmental status test in the miscellaneous motherboard test menu. It also lists the Corrective
action for each error message grouping that you can take to address errors you encounter.

Topics in this section

The error messages are listed according to the platform in which the motherboard and any related
daughterboard resides are described in the following sections according to the type of sensor
which is reporting the error condition:

● C1200 environmental error codes

● C1300 environmental error codes
● C2100 environmental error codes
● C2300 environmental error codes
● C3300 environmental error codes
● FAS250 environmental error codes
● FAS270/GF270 environmental error codes
● F810 environmental error codes
● F820/C3100 environmental error codes
● F825/GF825 environmental error codes
● F840/C6100 environmental error codes
● F880 environmental error codes
● FAS920/GF920 environmental error codes
● FAS940/C6200/GF940 environmental error codes
● FAS960/GF960 environmental error codes
● FAS980/GF980 environmental error codes
● FAS3020/V3020 environmental error codes
● FAS3050/V3050 environmental error codes
● FAS6000/V6000 environmental error codes
● R100 environmental error codes
● R150 environmental error codes
● R200 environmental error codes
C1200 environmental error codes
Message type

The C1200 NetCache appliance environmental error messages are tabulated according to the
sensors that generate them:

● Temperature sensors
● Voltage power sensors
● System fan sensors
 [ Up ] [ Temperature ] [ Voltage power ] [ System fan ]

C1200 environmental error codes

Temperature sensors
Temperature sensor error message description

Error messages can be generated by the temperature sensors on the motherboard.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00584x Motherboard temperature (baseboard temp).
ENV00585x Front panel ambient temperature (FntPnl Amb temp).
ENV00586x Processor 1 temperature (processor1 temp).
ENV00587x Hot swap temperature (hot swap temp).

The following table lists the error messages that can be generated by the temperature sensors on
the motherboard. The corrective action for these error messages is below the error message
description.

Note: "[d]" in the sample error message represents one of the four temperature sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] sensor.
2 [d] is in critical high state [d] sensor exceeds critical high threshold.
3 [d] is in warning high state [d] exceeds warning high threshold.
4 [d] is in warning low state [d] falls below warning low threshold.
5 [d] is in critical low state [d] falls below critical low threshold.
6 [d] expected high interrupt did not occur Missing interrupt when the [d] exceeds
warning high threshold.
7 [d] expected low interrupt did not occur Missing interrupt when the [d] falls below
warning low threshold.

Corrective action

Replace the motherboard.

 [ Up ] [ Temperature ] [ Voltage power ] [ System fan ]

C1200 environmental error codes

Voltage power sensors
Voltage power sensors error message description

Error messages can be generated by the voltage power sensors on the motherboard and the SCSI
backplane card.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00575x Baseboard 1.25 Volt.
ENV00576x Baseboard 2.5 Volt.
ENV00577x Baseboard 3.3 Volt.
ENV00578x Baseboard 3.3 Volt south bridge (Baseboard 3.3 VSB).
ENV00579x Baseboard 5.0 Volt.
ENV00580x Baseboard +12 Volt.
ENV00581x Baseboard -12 Volt.
ENV00582x Baseboard battery voltage (Baseboard VBAT).
ENV00583x Baseboard voltage regulation module (Baseboard VRM).

The following table lists the error messages that can be generated by the voltage power sensors.
The corrective action for these error messages is below the error message description.

Note: "[d]" in the sample error message represents one of the nine voltage power sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] power sensor.
2 [d] is in critical high state [d] power sensor exceeds critical high threshold.
3 [d] is in warning high state [d] power exceeds warning high threshold.
4 [d] is in warning low state [d] power falls below warning low threshold.
5 [d] is in critical low state [d] power falls below critical low threshold.
6 [d] expected high interrupt did Missing interrupt when the [d] power exceeds warning
not occur high threshold.
7 [d] expected low interrupt did Missing interrupt when the [d] power falls below
not occur warning low threshold.
Corrective action

Replace the motherboard.

 [ Up ] [ Temperature ] [ Voltage power ] [ System fan ]

C1200 environmental error codes

System fan sensors
System fan sensors error message description

Error messages can be generated by the following chassis fan sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00570x Baseboard fan 5.
ENV00571x Baseboard fan 4.
ENV00572x Baseboard fan 3.
ENV00573x Baseboard fan 2.
ENV00574x Baseboard fan 1.

The following table lists the error messages that can be generated by the chassis and CPU fan
sensors. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the two fan sensors.

If "x" Sample error message Description

is...
1 [d] does not read Cannot read [d] sensor.
2 [d] is in critical high state [d] speed read exceeds critical high threshold.
3 [d] is in warning high state [d] speed read exceeds warning high threshold.
4 [d] is in warning low state [d] speed read exceeds warning low threshold.
5 [d] is in critical low state [d] speed read exceeds critical low threshold.
6 [d] expected high interrupt did Missing interrupt when the [d] speed exceeds warning
not occur high threshold.
7 [d] expected low interrupt did Missing interrupt when the [d] speed exceeds warning
not occur low threshold.

Corrective action

1. Replace the fan.

2. If the problem persists, replace the motherboard.
3. If the problem still persists, call Network Appliance Technical Support.
C1300 environmental error codes
Message type

The C1300 NetCache appliance environmental error messages are tabulated according to the
sensors that generate them:

● Temperature sensors
● Voltage power sensors
● Battery sensors
● System fans
● Power supply sensors
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ System Fans ] [ Power supply ]

C1300 environmental error codes

Temperature sensors
Temperature sensor error message description

Error messages can be generated by the temperature sensors on the motherboard.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV01090x CPU temperature
ENV01091x Ambient temperature

The following table lists the error messages that can be generated by the temperature sensors on
the motherboard. The corrective action for these error messages is below the error message
description.

Note: "[d]" in the sample error message represents one of the two temperature sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] sensor.
2 [d] is in a critical high state [d] sensor exceeds critical high threshold.
3 [d] is in a warning high state [d] exceeds warning high threshold.
6 [d] expected high interrupt did The interrupt when [d] exceeds high threshold warning
not occur did not occur.

Corrective action

Replace the motherboard.

 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ System Fans ] [ Power supply ]

C1300 environmental error codes

Voltage power sensors
Voltage power sensors error message description

Error messages can be generated by the voltage power sensors on the motherboard.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV01097x Baseboard voltage regulation module (VRM PWGRD FAIL).
ENV01098x 1.2V Sensor (1.2 PWGRD FAIL).
ENV01099x 1.5V Sensor (1.5 PWGRD FAIL).
ENV01010x 1.8V Sensor (1.8 PWGRD FAIL).

The following table lists the error messages that can be generated by the voltage power sensors.
The corrective action for these error messages is below the error message description.

Note: "[d]" in the sample error message represents one of the four voltage power sensors.

If "x" is... Sample error message Description

1 [d] does not read [d] is not responding.
2 [d] is in bad state [d] is not functioning.

Corrective action

Replace the motherboard.

 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ System Fans ] [ Power supply ]

C1300 environmental error codes

Battery sensor
Battery sensor error message description

Error messages can be generated by the following battery sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV01092x Baseboard battery voltage (RTC battery).

The following table lists the error messages that can be generated by the real time clock sensor on
the motherboard. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents the status of the sensor monitoring the real
time clock battery on the motherboard.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] sensor.
4 [d] is in a low warning state [d] falls below the low threshold warning.
5 [d] is in a critical state [d] falls below the critical low threshold.
7 [d] expected low interrupt did The interrupt when [d] falls below low threshold
not occur warning did not occur.

Corrective action

The following table lists the corrective action that can be taken for error messages generated by
the battery sensors.

Error message Corrective action

ENV002731-ENV002737 1. Replace the motherboard battery.
2. If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ System Fans ] [ Power supply ]

C1300 environmental error codes

System fan sensors
System fan sensors error message description

Error messages can be generated by the following chassis fan sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV01093x CPU fan.
ENV01094x DIMM fan.
ENV01095x PCI fan.

The following table lists the error messages that can be generated by the chassis and CPU fan
sensors. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the three fan sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] sensor.
4 [d] is in a low warning state [d] falls below the low threshold warning.
5 [d] is in a critical state [d] falls below the critical low threshold.
7 [d] expected low interrupt did The interrupt when [d] falls below low threshold
not occur warning did not occur.

Corrective action

1. Replace the fan.

2. If the problem persists, replace the motherboard.
3. If the problem still persists, call Network Appliance Technical Support.
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ System Fans ] [ Power supply ]

C1300 environmental error codes

Power supply sensors
Power supply sensor error message description

Error messages can be generated by the power supply sensors for existence and status. The
corrective action for all power supply sensor error messages is below all the error message
descriptions.

Power supply sensors for existence

Error messages can be generated by the power supply sensors for existence.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV01096x Power supply sensor (PS PWRGD FAIL).

The following table lists the error messages that can be generated for the power supply existence
sensors.

Note: The single power supply sensor in the C1300 monitors the presence and the overall status
of the power supply.

If "x" is... Sample error message Description

1 [d] does not read [d] is not responding.
2 [d] is in bad state [d] is not functioning.

Corrective action

1. Replace the power supply.

2. If the problem remains, replace the motherboard.
C2100 environmental error codes
Message type

The C2100 NetCache appliance appliance environmental error messages are tabulated according
to the sensors that generate them:

● Temperature sensors
● Voltage power sensors
● System fan sensors
● Power supply sensors
 [ Up ] [ Temperature ] [ Voltage power ] [ System fan ] [ Power supply ]

C2100 environmental error codes

Temperature sensors
Temperature sensor error message description

Error messages can be generated by the temperature sensors on the motherboard.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00474x Motherboard temperature (baseboard temp).
ENV00475x Front panel ambient temperature (FntPnl Amb temp).
ENV00476x Processor 1 temperature (processor1 temp).
ENV00477x Power distribution board temperature (PwrDstBd temp).
ENV00478x Hot swap temperature (hot swap temp).

The following table lists the error messages that can be generated by the temperature sensors on
the motherboard. The corrective action for these error messages is below the error message
description.

Note: "[d]" in the sample error message represents one of the four temperature sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] sensor.
2 [d] is in critical high state [d] sensor exceeds critical high threshold.
3 [d] is in warning high state [d] exceeds warning high threshold.
4 [d] is in warning low state [d] falls below warning low threshold.
5 [d] is in critical low state [d] falls below critical low threshold.
6 [d] expected high interrupt did not occur Missing interrupt when the [d] exceeds
warning high threshold.
7 [d] expected low interrupt did not occur Missing interrupt when the [d] falls below
warning low threshold.

Corrective action

Replace the motherboard.

 [ Up ] [ Temperature ] [ Voltage power ] [ System fan ] [ Power supply ]

C2100 environmental error codes

Voltage power sensors
Voltage power sensors error message description

Error messages can be generated by the voltage power sensors on the motherboard and the SCSI
backplane card.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00465x Baseboard 1.25 Volt.
ENV00466x Baseboard 2.5 Volt.
ENV00467x Baseboard 3.3 Volt.
ENV00468x Baseboard 3.3 Volt south bridge (Baseboard 3.3 VSB).
ENV00469x Baseboard 5.0 Volt.
ENV00470x Baseboard +12 Volt.
ENV00471x Baseboard -12 Volt.
ENV00472x Baseboard battery voltage (Baseboard VBAT).
ENV00473x Baseboard voltage regulation module (Baseboard VRM).

The following table lists the error messages that can be generated by the voltage power sensors.
The corrective action for these error messages is below the error message description.

Note: "[d]" in the sample error message represents one of the nine voltage power sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] power sensor.
2 [d] is in critical high state [d] power sensor exceeds critical high threshold.
3 [d] is in warning high state [d] power exceeds warning high threshold.
4 [d] is in warning low state [d] power falls below warning low threshold.
5 [d] is in critical low state [d] power falls below critical low threshold.
6 [d] expected high interrupt did Missing interrupt when the [d] power exceeds warning
not occur high threshold.
7 [d] expected low interrupt did Missing interrupt when the [d] power falls below
not occur warning low threshold.
Corrective action

Replace the motherboard.

 [ Up ] [ Temperature ] [ Voltage power ] [ System fan ] [ Power supply ]

C2100 environmental error codes

System fan sensors
System fan sensors error message description

Error messages can be generated by the following chassis fan sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00460x Power distribution board fan (PwrDstBd#1).
ENV00461x System fan 3.
ENV00462x System fan 2.
ENV00463x System fan 1.
ENV00464x Processor fan 1 (proc Fan 1).

The following table lists the error messages that can be generated by the chassis and CPU fan
sensors. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the two fan sensors.

If "x" Sample error message Description

is...
1 [d] does not read Cannot read [d] sensor.
2 [d] is in critical high state [d] speed read exceeds critical high threshold.
3 [d] is in warning high state [d] speed read exceeds warning high threshold.
4 [d] is in warning low state [d] speed read exceeds warning low threshold.
5 [d] is in critical low state [d] speed read exceeds critical low threshold.
6 [d] expected high interrupt did Missing interrupt when the [d] speed exceeds warning
not occur high threshold.
7 [d] expected low interrupt did Missing interrupt when the [d] speed exceeds warning
not occur low threshold.

Corrective action

The following table lists the corrective action that can be taken for error messages generated by
the fan sensors.
Error message Corrective action
ENV004611-ENV004637 Replace the motherboard.
ENV004601-ENV004607 1. Check for fans spinning. If they are not, Replace the fans.
ENV004641-ENV004647 2. If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ System fan ] [ Power supply ]

C2100 environmental error codes

Power supply sensors
Power supply sensors error message description

Error messages can be generated by sensors for indicating the existence and status the power
supplies. The corrective action for all power supply sensor error messages is below all the error
message descriptions.

Sensors indicating the existence of power supplies

Error messages can be generated by sensors to indicate the existence of power supplies.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00479x PS1.
ENV00486x PS2.

The following table lists the error messages that can be generated for the power supply existence
sensors.

Note: "[d]" in the sample error message represents one of the two sensors indicating the existence
of the power supplies.

If "x" is... Sample error message Description

2 [d] is not installed [d] is missing.

3 [d] is installed, but powered off [d] is off.

Status sensors for power supplies

Error messages can be generated on the status of the sensors for the power supplies.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00482x Power supply 1: Predictive fail.
ENV00483x Power supply 1: AC lost.
ENV00484x Power supply 1: AC lost or out of range.
ENV00485x Power supply 1: AC out of range.
ENV00489x Power supply 2: Predictive fail.
ENV00490x Power supply 2: AC lost.
ENV00491x Power supply 2: AC lost or out of range.
ENV00492x Power supply 2: AC out of range.

Note: "[d]" in the sample error message represents the status of one of the eight sensors
monitoring the power supplies.

If "x" is... Sample error message Description

1 [d] does not read [d] sensor is not responding.

2 [d] is in bad state [d] sensor is malfunctioning.

Corrective action

The following table lists the corrective action that can be taken for error messages generated by
the power supply sensors.

Error message Corrective action

ENV004791-ENV004792 1. Install the power supply.
ENV004861-ENV004862 2. If the problem remains, replace the power supply.
3. If the problem remains, replace the motherboard.

ENV004821-ENV004852 1. Replace the power supply.

ENV004891-ENV004922 2. If the problem remains, replace the motherboard.
C2300 environmental error codes
Message type

The C2300 environmental error messages are tabulated according to the sensors that generate
them:

● Temperature sensors
● Voltage power sensors
● Chassis and CPU fan sensors
● Power supply sensors
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

C2300 environmental error codes

Temperature sensors
Temperature sensor error message description

Error messages can be generated by the following temperature sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV01180x CPU 1 temperature (computer processing unit 1 temp).
ENV01181x CPU 2 temperature (computer processing unit 2 temp).
ENV01187x PSU 1 temperature (power supply 1 temp).
ENV01188x PSU 2 temperature (power supply 2 temp).
ENV01191x Backplane MB temperature (backplane motherboard temp).
ENV01192x Backplane HDD temperature (backplane hard disk drive temp).
ENV01193x Front panel temperature (Front panel temp).

The following table lists the error messages that can be generated by the temperature sensors on
the motherboard. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the four temperature sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d].
2 [d] is in critical high state [d] exceeds the critical high threshold.
3 [d] is in warning high state [d] exceeds the warning high threshold.
4 [d] is in warning low state [d] falls below the warning low threshold.
5 [d] is in critical low state [d] falls below the critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when [d] exceeds the warning
occur high threshold.
7 [d] expected low interrupt did not Missing interrupt when [d] falls below the
occur warning low threshold.

Corrective action

1. Check to see whether the PSU fans are working properly (from the Diagnostics menu, as
 well as by physically looking at them).
2. If the fans are bad, replace the PSUs.
3. If the fans are good, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

C2300 environmental error codes

Voltage power sensors
Voltage power sensor error message description

Error messages can be generated by the voltage power sensors on the motherboard, the memory
board, and the power supplies.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV01182x CPU Core Volt (computer processing unit core voltage)
ENV01183x 12 Volt
ENV01184x 3.3 Volt
ENV01185x 1.8 Volt
ENV01186x 1.2 Volt

The following table lists the error messages that can be generated by the voltage power sensors.
The corrective action for these error messages is below the error message description.

Note: "[d]" in the sample error message represents one of the seven voltage power sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read the [d] power sensor.
2 [d] is in critical high state [d] power sensor exceeds the critical high
threshold.
3 [d] is in warning high state [d] power sensor exceeds the warning high
threshold.
4 [d] is in warning low state [d] power sensor falls below the warning low
threshold.
5 [d] is in critical low state [d] power sensor falls below the critical low
threshold.
6 [d] expected high interrupt did not Missing interrupt when [d] power sensor
occur exceeds the warning high threshold.
7 [d] expected low interrupt did not Missing interrupt when [d] power sensor falls
occur below the warning low threshold.

Corrective action
● Replace the power supply.
● If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

C2300 environmental error codes

Fan sensors
Fan sensor error message description

Error messages can be generated by the fan sensors for existence and status. The corrective
action for all fan sensor error messages is below all the error message descriptions.

Fan sensors

Status error messages can be generated by the following power supply fans within each power
supply module.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV01194x Sys 1 Fan 1 (Chassis fan 1 unit 1).
ENV01195x Sys 1 Fan 2 (Chassis fan 1 unit 2).
ENV01196x Sys 2 Fan 1 (Chassis fan 2 unit 1).
ENV01197x Sys 2 Fan 2 (Chassis fan 2 unit 2).
ENV01198x PSU 1 Fan 1 (Power supply unit 1 fan 1).
ENV01199x PSU 1 Fan 2 (Power supply unit 1 fan 2).
ENV01200x PSU 2 Fan 1 (Power supply unit 2 fan 1).
ENV01201x PSU 2 Fan 2 (Power supply unit 2 fan 2).

The following table lists the error messages that can be generated by the baseboard and power
supply fan sensors.

Note: "[d]" in the sample error message represents one of the six baseboard fan sensors or one of
the four power supply fan sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] sensor.
2 [d] is in critical high state [d] speed read exceeds the critical high
threshold.
3 [d] is in warning high state [d] speed read exceeds the warning high
threshold.
 4 [d] is in warning low state [d] speed read exceeds the warning low
threshold.
5 [d] is in critical low state [d] speed read exceeds the critical low
threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] speed exceeds
occur the warning high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] speed exceeds
occur the warning low threshold.
8 [d] can’t be speeded up [d] cannot be speeded up by the system.
9 [d] can’t be slowed down [d] cannot be slowed down by the system.

Corrective action

Replace the power supply unit.

 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

C2300 environmental error codes

Power supply sensors
Power supply sensor error message description

Error messages can be generated by the power supply sensors for existence and status. The
corrective action for all power supply sensor error messages is below all the error message
descriptions.

Power supply sensors for existence

Error messages can be generated by the power supply sensors for existence.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description for existence

ENV01189x PSU1
ENV01190x PSU2

The following table lists the error messages that can be generated for the power supply existence
sensors.

Note: "[d]" in the sample error message represents one of the two sensors indicating the existence
of the power supplies.

If "x" is... Sample error message Description

2 [d] is not installed [d] is missing.
3 [d] is installed, but powered off [d] is off.
4 [d] is installed and powered on, but not functioning [d] is not functioning.

Corrective action

1. Install the power supply.

2. Turn the power supply on.
3. Replace the power supply.
C3300 environmental error codes
Message type

The C3300 environmental error messages are tabulated according to the sensors that generate
them:

● Temperature sensors
● Voltage power sensors
● Chassis and CPU fan sensors
● Power supply sensors
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

C3300 environmental error codes

Temperature sensors
Temperature sensor error message description

Error messages can be generated by the following temperature sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV01210x CPU 1 temperature (computer processing unit 1 temp).
ENV01211x CPU 2 temperature (computer processing unit 2 temp).
ENV01217x PSU 1 temperature (power supply 1 temp).
ENV01218x PSU 2 temperature (power supply 2 temp).
ENV01221x Backplane MB temperature (backplane motherboard temp).
ENV01222x Backplane HDD temperature (backplane hard disk drive temp).
ENV01223x Front panel temperature (Front panel temp).

The following table lists the error messages that can be generated by the temperature sensors on
the motherboard. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the four temperature sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d].
2 [d] is in critical high state [d] exceeds the critical high threshold.
3 [d] is in warning high state [d] exceeds the warning high threshold.
4 [d] is in warning low state [d] falls below the warning low threshold.
5 [d] is in critical low state [d] falls below the critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when [d] exceeds the warning
occur high threshold.
7 [d] expected low interrupt did not Missing interrupt when [d] falls below the
occur warning low threshold.

Corrective action

1. Check to see whether the PSU fans are working properly (from the Diagnostics menu, as
 well as by physically looking at them).
2. If the fans are bad, replace the PSUs.
3. If the fans are good, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

C3300 environmental error codes

Voltage power sensors
Voltage power sensor error message description

Error messages can be generated by the voltage power sensors on the motherboard, the memory
board, and the power supplies.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV01212x CPU Core Volt (computer processing unit core voltage)
ENV01213x 12 Volt
ENV01214x 3.3 Volt
ENV01215x 1.8 Volt
ENV01216x 1.2 Volt

The following table lists the error messages that can be generated by the voltage power sensors.
The corrective action for these error messages is below the error message description.

Note: "[d]" in the sample error message represents one of the seven voltage power sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read the [d] power sensor.
2 [d] is in critical high state [d] power sensor exceeds the critical high
threshold.
3 [d] is in warning high state [d] power sensor exceeds the warning high
threshold.
4 [d] is in warning low state [d] power sensor falls below the warning low
threshold.
5 [d] is in critical low state [d] power sensor falls below the critical low
threshold.
6 [d] expected high interrupt did not Missing interrupt when [d] power sensor
occur exceeds the warning high threshold.
7 [d] expected low interrupt did not Missing interrupt when [d] power sensor falls
occur below the warning low threshold.

Corrective action
● Replace the power supply.
● If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

C3300 environmental error codes

Fan sensors
Fan sensor error message description

Error messages can be generated by the fan sensors for existence and status. The corrective
action for all fan sensor error messages is below all the error message descriptions.

Fan sensors

Status error messages can be generated by the following power supply fans within each power
supply module.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV01224x Sys 1 Fan 1 (Chassis fan 1 unit 1).
ENV01225x Sys 1 Fan 2 (Chassis fan 1 unit 2).
ENV01226x Sys 2 Fan 1 (Chassis fan 2 unit 1).
ENV01227x Sys 2 Fan 2 (Chassis fan 2 unit 2).
ENV01228x PSU 1 Fan 1 (Power supply unit 1 fan 1).
ENV01229x PSU 1 Fan 2 (Power supply unit 1 fan 2).
ENV01230x PSU 2 Fan 1 (Power supply unit 2 fan 1).
ENV01231x PSU 2 Fan 2 (Power supply unit 2 fan 2).

The following table lists the error messages that can be generated by the baseboard and power
supply fan sensors.

Note: "[d]" in the sample error message represents one of the six baseboard fan sensors or one of
the four power supply fan sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] sensor.
2 [d] is in critical high state [d] speed read exceeds the critical high
threshold.
3 [d] is in warning high state [d] speed read exceeds the warning high
threshold.
 4 [d] is in warning low state [d] speed read exceeds the warning low
threshold.
5 [d] is in critical low state [d] speed read exceeds the critical low
threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] speed exceeds
occur the warning high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] speed exceeds
occur the warning low threshold.
8 [d] can’t be speeded up [d] cannot be speeded up by the system.
9 [d] can’t be slowed down [d] cannot be slowed down by the system.

Corrective action

Replace the power supply unit.

 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

C3300 environmental error codes

Power supply sensors
Power supply sensor error message description

Error messages can be generated by the power supply sensors for existence and status. The
corrective action for all power supply sensor error messages is below all the error message
descriptions.

Power supply sensors for existence

Error messages can be generated by the power supply sensors for existence.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description for existence

ENV01219x PSU1
ENV01220x PSU2

The following table lists the error messages that can be generated for the power supply existence
sensors.

Note: "[d]" in the sample error message represents one of the two sensors indicating the existence
of the power supplies.

If "x" is... Sample error message Description

2 [d] is not installed [d] is missing.
3 [d] is installed, but powered off [d] is off.
4 [d] is installed and powered on, but not functioning [d] is not functioning.

Corrective action

1. Install the power supply.

2. Turn the power supply on.
3. Replace the power supply.
FAS250 environmental error codes
Message type

The FAS250 environmental error messages are tabulated according to the sensors that generate
them:

● Temperature sensors
● Voltage power sensors
● Chassis and CPU fan sensors
● Power supply sensors
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS250 environmental error codes

Temperature sensors
Temperature sensor error message description

Error messages can be generated by the following temperature sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV01030x Motherboard temperature (motherboard temp).
ENV01031x Front panel temperature (Front panel temp).

The following table lists the error messages that can be generated by the temperature sensors on
the motherboard. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the four temperature sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d].
2 [d] is in critical high state [d] exceeds the critical high threshold.
3 [d] is in warning high state [d] exceeds the warning high threshold.
4 [d] is in warning low state [d] falls below the warning low threshold.
5 [d] is in critical low state [d] falls below the critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when [d] exceeds the warning
occur high threshold.
7 [d] expected low interrupt did not Missing interrupt when [d] falls below the
occur warning low threshold.

Corrective action

1. Check to see whether the PSU fans are working properly (from the Diagnostics menu, as
well as by physically looking at them).
2. If the fans are bad, replace the PSUs.
3. If the fans are good, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS250 environmental error codes

Voltage power sensors
Voltage power sensor error message description

Error messages can be generated by the voltage power sensors on the motherboard, the memory board, and the power supplies.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV01032x 3.3 Volt
ENV01033x 5.0 Volt
ENV01034x 12 Volt
ENV01035x 2.5 Volt
ENV01036x 1.2 Volt
ENV01037x Battery voltage (VBatt)

The following table lists the error messages that can be generated by the voltage power sensors. The corrective action for these
error messages is below the error message description.

Note: "[d]" in the sample error message represents one of the seven voltage power sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read the [d] power sensor.
2 [d] is in critical high state [d] power sensor exceeds the critical high threshold.
3 [d] is in warning high state [d] power sensor exceeds the warning high threshold.
4 [d] is in warning low state [d] power sensor falls below the warning low threshold.
5 [d] is in critical low state [d] power sensor falls below the critical low threshold.
6 [d] expected high interrupt did not occur Missing interrupt when [d] power sensor exceeds the warning high
threshold.
7 [d] expected low interrupt did not occur Missing interrupt when [d] power sensor falls below the warning low
threshold.

Corrective action

● Replace the power supply.

● If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS250 environmental error codes

Fan sensors
Fan sensor error message description

Error messages can be generated by the fan sensors for existence and status. The corrective
action for all fan sensor error messages is below all the error message descriptions.

Fan sensors

Status error messages can be generated by the following power supply fans within each power
supply module.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV01038x PSU 1 Fan 1 (Power supply unit 1 fan 1).
ENV01039x PSU 1 Fan 2 (Power supply unit 1 fan 2).
ENV01040x PSU 2 Fan 1 (Power supply unit 2 fan 1).
ENV01041x PSU 2 Fan 2 (Power supply unit 2 fan 2).

The following table lists the error messages that can be generated by the baseboard and power
supply fan sensors.

Note: "[d]" in the sample error message represents one of the six baseboard fan sensors or one of
the four power supply fan sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] sensor.
2 [d] is in critical high state [d] speed read exceeds the critical high
threshold.
3 [d] is in warning high state [d] speed read exceeds the warning high
threshold.
4 [d] is in warning low state [d] speed read exceeds the warning low
threshold.
5 [d] is in critical low state [d] speed read exceeds the critical low
threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] speed exceeds
occur the warning high threshold.
 7 [d] expected low interrupt did not Missing interrupt when the [d] speed exceeds
occur the warning low threshold.
8 [d] can’t be speeded up [d] cannot be speeded up by the system.
9 [d] can’t be slowed down [d] cannot be slowed down by the system.

Corrective action

Replace the power supply unit.

 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS250 environmental error codes

Power supply sensors
Power supply sensor error message description

Error messages can be generated by the power supply sensors for existence and status. The
corrective action for all power supply sensor error messages is below all the error message
descriptions.

Power supply sensors for existence

Error messages can be generated by the power supply sensors for existence.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description for existence

ENV01042x PSU1
ENV01043x PSU2

The following table lists the error messages that can be generated for the power supply existence
sensors.

Note: "[d]" in the sample error message represents one of the two sensors indicating the existence
of the power supplies.

If "x" is... Sample error message Description

2 [d] is not installed [d] is missing.

3 [d] is installed, but powered off [d] is off.

4 [d] is installed and powered on, but not functioning [d] is not functioning.

Corrective action

1. Install the power supply.

2. Turn the power supply on.
3. Replace the power supply.
FAS270/GF270c environmental error codes
Message type

The FAS270/GF270c environmental error messages are tabulated according to the sensors that
generate them:

● Temperature sensors
● Voltage power sensors
● Chassis and CPU fan sensors
● Power supply sensors
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS270/GF270c environmental error codes

Temperature sensors
Temperature sensor error message description

Error messages can be generated by the following temperature sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV01060x Motherboard temperature (motherboard temp).
ENV01061x Front panel temperature (Front panel temp).

The following table lists the error messages that can be generated by the temperature sensors on
the motherboard. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the four temperature sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d].
2 [d] is in critical high state [d] exceeds the critical high threshold.
3 [d] is in warning high state [d] exceeds the warning high threshold.
4 [d] is in warning low state [d] falls below the warning low threshold.
5 [d] is in critical low state [d] falls below the critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when [d] exceeds the warning
occur high threshold.
7 [d] expected low interrupt did not Missing interrupt when [d] falls below the
occur warning low threshold.

Corrective action

1. Check to see whether the PSU fans are working properly (from the Diagnostics menu, as
well as by physically looking at them).
2. If the fans are bad, replace the PSUs.
3. If the fans are good, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS270/GF270c environmental error codes

Voltage power sensors
Voltage power sensor error message description

Error messages can be generated by the voltage power sensors on the motherboard, the memory
board, and the power supplies.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV01062x 3.3 Volt
ENV01063x 5.0 Volt
ENV01064x 12 Volt
ENV01065x 2.5 Volt
ENV01066x 1.2 Volt
ENV01067x Battery voltage (VBatt)

The following table lists the error messages that can be generated by the voltage power sensors.
The corrective action for these error messages is below the error message description.

Note: "[d]" in the sample error message represents one of the seven voltage power sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read the [d] power sensor.
2 [d] is in critical high state [d] power sensor exceeds the critical high
threshold.
3 [d] is in warning high state [d] power sensor exceeds the warning high
threshold.
4 [d] is in warning low state [d] power sensor falls below the warning low
threshold.
5 [d] is in critical low state [d] power sensor falls below the critical low
threshold.
6 [d] expected high interrupt did not Missing interrupt when [d] power sensor
occur exceeds the warning high threshold.
7 [d] expected low interrupt did not Missing interrupt when [d] power sensor falls
occur below the warning low threshold.
Corrective action

● Replace the power supply.

● If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS270/GF270c environmental error codes

Fan sensors
Fan sensor error message description

Error messages can be generated by the fan sensors for existence and status. The corrective
action for all fan sensor error messages is below all the error message descriptions.

Fan sensors

Status error messages can be generated by the following power supply fans within each power
supply module.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV01068x PSU 1 Fan 1 (Power supply unit 1 fan 1).
ENV01069x PSU 1 Fan 2 (Power supply unit 1 fan 2).
ENV01070x PSU 2 Fan 1 (Power supply unit 2 fan 1).
ENV01071x PSU 2 Fan 2 (Power supply unit 2 fan 2).

The following table lists the error messages that can be generated by the baseboard and power
supply fan sensors.

Note: "[d]" in the sample error message represents one of the six baseboard fan sensors or one of
the four power supply fan sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] sensor.
2 [d] is in critical high state [d] speed read exceeds the critical high
threshold.
3 [d] is in warning high state [d] speed read exceeds the warning high
threshold.
4 [d] is in warning low state [d] speed read exceeds the warning low
threshold.
5 [d] is in critical low state [d] speed read exceeds the critical low
threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] speed exceeds
occur the warning high threshold.
 7 [d] expected low interrupt did not Missing interrupt when the [d] speed exceeds
occur the warning low threshold.
8 [d] can’t be speeded up [d] cannot be speeded up by the system.
9 [d] can’t be slowed down [d] cannot be slowed down by the system.

Corrective action

Replace the power supply unit.

 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS270/GF270c environmental error codes

Power supply sensors
Power supply sensor error message description

Error messages can be generated by the power supply sensors for existence and status. The
corrective action for all power supply sensor error messages is below all the error message
descriptions.

Power supply sensors for existence

Error messages can be generated by the power supply sensors for existence.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description for existence

ENV01072x PSU1
ENV01073x PSU2

The following table lists the error messages that can be generated for the power supply existence
sensors.

Note: "[d]" in the sample error message represents one of the two sensors indicating the existence
of the power supplies.

If "x" is... Sample error message Description

2 [d] is not installed [d] is missing.

3 [d] is installed, but powered off [d] is off.

4 [d] is installed and powered on, but not functioning [d] is not functioning.

Corrective action

1. Install the power supply.

2. Turn the power supply on.
3. Replace the power supply.
F810 environmental error codes
Message type

The F810 filer environmental error messages are tabulated according to the sensors that generate
them:

● Temperature sensors
● Voltage power sensors
● Battery sensors
● Chassis and CPU fan sensors
● Power supply sensors
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

F810 environmental error codes

Temperature sensors
Temperature sensor error message description

Error messages can be generated by the following temperature sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00098x Temperature sensor A (Temp_Unit_ A).
ENV00099x Temperature sensor B (Temp_Unit_B).
ENV00100x Temperature sensor C (Temp_Unit_C).
ENV00101x Temperature sensor D (Temp_Unit_D).

The following table lists the error messages that can be generated by the temperature sensors on
the motherboard. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the four temperature sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d].
2 [d] is in critical high state [d] exceeds critical high threshold.
3 [d] is in warning high state [d] exceeds warning high threshold.
4 [d] is in warning low state [d] falls below warning low threshold.
5 [d] is in critical low state [d] falls below critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] exceeds warning
occur high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] falls below
occur warning low threshold.

Corrective action

1. Check to see if the chassis/CPU fans are working properly (from the Diagnostics menu, as
well as by physically looking at them).
2. If the fans are bad, replace the fans.
3. If the fans are good, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

F810 environmental error codes

Voltage power sensors
Voltage power sensor error message description

Error messages can be generated by the voltage power sensors on the motherboard.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00090x 2.5 Volt rail (2.5V_rail).
ENV00091x 3.3 Volt rail (3.3V_rail).
ENV00092x 5 Volt rail (5V_rail).
ENV00093x +12 Volt rail (+12V_rail).
ENV00094x HE Core (HE_Core).
ENV00095x 1.5 Volt ( 1.5V_VTT).
ENV00097x CPU1 Core (CPU1_Core).

The following table lists the error messages that can be generated by the voltage power sensors.
The corrective action for these error messages is below the error message description.

Note: "[d]" in the sample error message represents one of the seven voltage power sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] power sensor.
2 [d] is in critical high state [d] power sensor exceeds critical high threshold.
3 [d] is in warning high state [d] power exceeds warning high threshold.
4 [d] is in warning low state [d] power falls below warning low threshold.
5 [d] is in critical low state [d] power falls below critical low threshold.
6 [d] expected high interrupt did Missing interrupt when the [d] power exceeds warning
not occur high threshold.
7 [d] expected low interrupt did Missing interrupt when the [d] power falls below
not occur warning low threshold.

Corrective action

1. Replace the power supply.

2. If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

F810 environmental error codes

Battery sensors
Battery sensor error message description

Error messages can be generated by the following battery sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV001142 Battery Low (NVRAM battery sensor).
ENV00113x Real time clock battery (RTC_batt).

The following table lists the error messages that can be generated by the real time clock sensor on
the motherboard. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents the status of the sensor monitoring the real
time clock battery on the motherboard.

If "x" is... Sample error message Description

1 [d] does not read [d] sensor is not responding.

2 [d] is in bad state [d] sensor is not functioning.

3 [d] expected interrupt-to-bad did The interrupt indicating that [d] sensor is
not occur malfunctioning failed to occur.
4 [d] expected interrupt-to-normal The interrupt indicating that [d] sensor is back to
did not occur normal failed to occur.

Corrective action

The following table lists the corrective action that can be taken for error messages generated by
the battery sensors.

Error message Corrective action

ENV001142 1. Replace the NVRAM battery.
2. If the problem remains, replace the NVRAM card.
3. If the problem still remains, call Network Appliance Technical
Support.

ENV001131-ENV001137 1. Replace the motherboard battery.

2. If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

F810 environmental error codes

Chassis and CPU fan sensors
Chassis and CPU fan sensor error message description

Error messages can be generated by the following chassis and CPU fan sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00106x Backplane fan #1 (Backplane_Fan_1).
ENV00107x Backplane fan #2 (Backplane_Fan_2).
ENV00104x Backplane fan #3 (Backplane_Fan_3).
ENV00105x Backplane fan #4 (Backplane_Fan_4).
ENV00102x Backplane fan #5 (Backplane_Fan_5).
ENV00103x Backplane fan #6 (Backplane_Fan_6).
ENV00108x CPU fan (CPU1_Fan).

The following table lists the error messages that can be generated by the chassis and CPU fan
sensors. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the six backplane fan sensors or the
CPU fan sensor.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] sensor.
2 [d] is in critical high state [d] speed read exceeds critical high threshold.
3 [d] is in warning high state [d] speed read exceeds warning high threshold.
4 [d] is in warning low state [d] speed read exceeds warning low threshold.
5 [d] is in critical low state [d] speed read exceeds critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] speed exceeds
occur warning high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] speed exceeds
occur warning low threshold.

Corrective action
Replace the fans.
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

F810 environmental error codes

Power supply sensors
Power supply sensor error message description

Error messages can be generated by the power supply sensors for existence and status. The
corrective action for all power supply sensor error messages is below all the error message
descriptions.

Power supply sensors for existence

Error messages can be generated by the power supply sensors for existence.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description for existence

ENV00115x PS1.
ENV00116x PS2.

The following table lists the error messages that can be generated for the power supply existence
sensors.

Note: "[d]" in the sample error message represents one of the two sensors indicating the existence
of the power supplies.

If "x" is... Sample error message Description

2 [d] is not installed [d] is missing.

3 [d] is installed, but powered off [d] is off.

4 [d] is powered on, conflicting with [d] occurs when PS2 is powered on and is
hardware setup recognized as the wrong power supply for the
hardware setup.

Power supply sensors for status

Error messages can be generated by the power supply sensors for status.
Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description for status

ENV00109x PS_1_Good.
ENV00110x PS_1_Present.
ENV00111x PS_2_Good.
ENV00112x PS_2_Present.
ENV00117x PS1_Good.
ENV00118x PS1_Present.
ENV00119x PS2_Good.
ENV00120x PS2_Present.

Note: "[d]" in the sample error message represents one of the eight sensors indicating the status of
the power supplies.

If "x" is... Sample error message Description

1 [d] does not read [d] is not responding.

2 [d] is in bad state [d] is not functioning.

3 [d] expected interrupt-to-bad did not Missing interrupt when [d] goes to bad state.
occur
4 [d] expected interrupt-to-normal did Missing interrupt when [d] goes to normal state.
not occur

Corrective action

1. Replace the power supply.

2. If the problem remains, replace the motherboard.
F820/C3100 environmental error codes
Message type

The F820 filer/C3100 NetCache appliance environmental error messages is according to the
sensors that generate them:

● Temperature sensors
● Voltage power sensors
● Battery sensors
● Chassis and CPU fan sensors
● Power supply sensors
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

F820/C3100 environmental error codes

Temperature sensors
Temperature sensor error message description

Error messages can be generated by the following temperature sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00138x Temperature sensor A (Temp_Unit_ A).
ENV00139x Temperature sensor B (Temp_Unit_B).
ENV00140x Temperature sensor C (Temp_Unit_C).
ENV00141x Temperature sensor D (Temp_Unit_D).

The following table lists the error messages that can be generated by the temperature sensors on
the motherboard. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the four temperature sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d].
2 [d] is in critical high state [d] exceeds critical high threshold.
3 [d] is in warning high state [d] exceeds warning high threshold.
4 [d] is in warning low state [d] falls below warning low threshold.
5 [d] is in critical low state [d] falls below critical low threshold.
6 [d] expected high interrupt did Missing interrupt when the [d] exceeds warning high
not occur threshold.
7 [d] expected low interrupt did Missing interrupt when the [d] falls below warning low
not occur threshold.

Corrective action

1. Check to see if the chassis/CPU fans are working properly (from the Diagnostics menu, as
well as by physically looking at them).
2. If the fans are bad, replace the fans.
3. If the fans are good, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

F820/C3100 environmental error codes

Voltage power sensors
Voltage power sensor error message description

Error messages can be generated by the voltage power sensors on the motherboard and the SCSI
backplane card.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00130x 2.5 Volt rail (2.5V_rail).
ENV00131x 3.3 Volt rail (3.3V_rail).
ENV00132x 5 Volt rail (5V_rail).
ENV00133x +12 Volt rail (+12V_rail).
ENV00134x HE Core (HE_Core).
ENV00135x 1.5 Volt ( 1.5V_VTT).
ENV00137x CPU1 Core (CPU1_Core).

The following table lists the error messages that can be generated by the voltage power sensors.
The corrective action for these error messages is below the error message description.

Note: "[d]" in the sample error message represents one of the seven voltage power sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] power sensor.
2 [d] is in critical high state [d] power sensor exceeds critical high
threshold.
3 [d] is in warning high state [d] power exceeds warning high threshold.
4 [d] is in warning low state [d] power falls below warning low threshold.
5 [d] is in critical low state [d] power falls below critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] power exceeds
occur warning high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] power falls below
occur warning low threshold.

Corrective action
1. Replace the power supply.
2. If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

F820/C3100 environmental error codes

Battery sensors
Battery sensor error message description

Error messages can be generated by the following battery sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV001542 Battery Low (NVRAM battery sensor)
ENV00153x Real time clock battery (RTC_batt).

The following table lists the error messages that can be generated by the real time clock sensor on
the motherboard. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents the status of the sensor monitoring the real
time clock battery on the motherboard.

If "x" is... Sample error message Description

1 [d] does not read [d] sensor is not responding.

2 [d] is in bad state [d] sensor is not functioning.

3 [d] expected interrupt-to-bad The interrupt indicating that [d] sensor is malfunctioning
did not occur failed to occur.
4 [d] expected interrupt-to- The interrupt indicating that [d] sensor is back to
normal did not occur normal failed to occur.

Corrective action

The following table lists the corrective action that can be taken for error messages generated by
the battery sensors.

Error message Corrective action

ENV001542 1. Replace the NVRAM battery.
2. If the problem remains, replace the NVRAM card.
3. If the problem still remains, call Network Appliance Technical
Support.

ENV001531-ENV001537 1. Replace the motherboard battery.

2. If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

F820/C3100 environmental error codes

Chassis and CPU fan sensors
Chassis and CPU fan sensor error message description

Error messages can be generated by the following chassis and CPU fan sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00146x Backplane fan #1 (Backplane_Fan_1).
ENV00147x Backplane fan #2 (Backplane_Fan_2).
ENV00144x Backplane fan #3 (Backplane_Fan_3).
ENV00145x Backplane fan #4 (Backplane_Fan_4).
ENV00142x Backplane fan #5 (Backplane_Fan_5).
ENV00143x Backplane fan #6 (Backplane_Fan_6).
ENV00148x CPU fan (CPU1_Fan).

The following table lists the error messages that can be generated by the chassis and CPU fan
sensors. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the six backplane fan sensors or the
CPU fan sensor.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] sensor.
2 [d] is in critical high state [d] speed read exceeds critical high threshold.
3 [d] is in warning high state [d] speed read exceeds warning high threshold.
4 [d] is in warning low state [d] speed read exceeds warning low threshold.
5 [d] is in critical low state [d] speed read exceeds critical low threshold.
6 [d] expected high interrupt did Missing interrupt when the [d] speed exceeds warning
not occur high threshold.
7 [d] expected low interrupt did Missing interrupt when the [d] speed exceeds warning
not occur low threshold.

Corrective action
Replace the fans.
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

F820/C3100 environmental error codes

Power supply sensors
Power supply sensor error message description

Error messages can be generated by the power supply sensors for existence and status. The
corrective action for all power supply sensor error messages is below all the error message
descriptions.

Power supply sensors for existence

Error messages can be generated by the power supply sensors for existence.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description for existence

ENV00155x PS1.
ENV00156x PS2.

The following table lists the error messages that can be generated for the power supply existence
sensors.

Note: "[d]" in the sample error message represents one of the two sensors indicating the existence
of the power supplies.

If "x" is... Sample error message Description

2 [d] is not installed [d] is missing.

3 [d] is installed, but powered off [d] is off.

Power supply sensors for status

Error messages can be generated by the power supply sensors for status.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description for status

ENV00149x PS_1_Good.
ENV00150x PS_1_Present.
ENV00151x PS_2_Good.
ENV00152x PS_2_Present.
ENV00157x PS1_Good.
ENV00158x PS1_Present.
ENV00159x PS2_Good.
ENV00160x PS2_Present.

Note: "[d]" in the sample error message represents one of the eight sensors indicating the status of
the power supplies.

If "x" is... Sample error message Description

1 [d] does not read [d] is not responding.

2 [d] is in bad state [d] is not functioning.

3 [d] expected interrupt-to-bad did not Missing interrupt when [d] goes to bad state.
occur
4 [d] expected interrupt-to-normal did Missing interrupt when [d] goes to normal state.
not occur

Corrective action

1. Replace the power supply.

2. If the problem remains, replace the motherboard.
F825/GF825 environmental error codes
Message type

The F825/GF825 filer environmental error messages are tabulated according to the sensors that
generate them:

● Temperature sensors
● Voltage power sensors
● Battery sensors
● Chassis and CPU fan sensors
● Power supply sensors
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

F825/GF825 environmental error codes

Temperature sensors
Temperature sensor error message description

Error messages can be generated by the following temperature sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00538x Temperature sensor A (Temp_Unit_ A).
ENV00539x Temperature sensor B (Temp_Unit_B).
ENV00540x Temperature sensor C (Temp_Unit_C).
ENV00541x Temperature sensor D (Temp_Unit_D).

The following table lists the error messages that can be generated by the temperature sensors on
the motherboard. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the four temperature sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d].
2 [d] is in critical high state [d] exceeds critical high threshold.
3 [d] is in warning high state [d] exceeds warning high threshold.
4 [d] is in warning low state [d] falls below warning low threshold.
5 [d] is in critical low state [d] falls below critical low threshold.
6 [d] expected high interrupt did not occur Missing interrupt when the [d] exceeds
warning high threshold.
7 [d] expected low interrupt did not occur Missing interrupt when the [d] falls below
warning low threshold.

Corrective action

1. Check to see if the chassis/CPU fans are working properly (from the Diagnostics menu, as
well as by physically looking at them).
2. If the fans are bad, replace the fans.
3. If the fans are good, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

F825/GF825 environmental error codes

Voltage power sensors
Voltage power sensor error message description

Error messages can be generated by the voltage power sensors on the motherboard and the SCSI
backplane card.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00530x 2.5 Volt rail (2.5V_rail).
ENV00531x 3.3 Volt rail (3.3V_rail).
ENV00532x 5 Volt rail (5V_rail).
ENV00533x +12 Volt rail (+12V_rail).
ENV00534x HE Core (HE_Core).
ENV00535x 1.5 Volt ( 1.5V_VTT).
ENV00537x CPU1 Core (CPU1_Core).

The following table lists the error messages that can be generated by the voltage power sensors.
The corrective action for these error messages is below the error message description.

Note: "[d]" in the sample error message represents one of the seven voltage power sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] power sensor.
2 [d] is in critical high state [d] power sensor exceeds critical high threshold.
3 [d] is in warning high state [d] power exceeds warning high threshold.
4 [d] is in warning low state [d] power falls below warning low threshold.
5 [d] is in critical low state [d] power falls below critical low threshold.
6 [d] expected high interrupt did Missing interrupt when the [d] power exceeds warning
not occur high threshold.
7 [d] expected low interrupt did Missing interrupt when the [d] power falls below
not occur warning low threshold.

Corrective action

1. Replace the power supply.

2. If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

F825/GF825 environmental error codes

Battery sensors
Battery sensor error message description

Error messages can be generated by the following battery sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV005542 Battery Low (NVRAM battery sensor)
ENV00553x Real time clock battery (RTC_batt).

The following table lists the error messages that can be generated by the real time clock sensor on
the motherboard. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents the status of the sensor monitoring the real
time clock battery on the motherboard.

If "x" is... Sample error message Description

1 [d] does not read [d] sensor is not responding.

2 [d] is in bad state [d] sensor is not functioning.

3 [d] expected interrupt-to-bad did The interrupt indicating that [d] sensor is
not occur malfunctioning failed to occur.
4 [d] expected interrupt-to-normal The interrupt indicating that [d] sensor is back to
did not occur normal failed to occur.

Corrective action

The following table lists the corrective action that can be taken for error messages generated by
the battery sensors.

Error message Corrective action

ENV005542 1. Replace the NVRAM battery.
2. If the problem remains, replace the NVRAM card.
3. If the problem still remains, call Network Appliance Technical
Support.

ENV005531-ENV005537 1. Replace the motherboard battery.

2. If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

F825/GF825 environmental error codes

Chassis and CPU fan sensors
Chassis and CPU fan sensor error message description

Error messages can be generated by the following chassis and CPU fan sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00546x Backplane fan #1 (Backplane_Fan_1).

ENV00547x Backplane fan #2 (Backplane_Fan_2).
ENV00544x Backplane fan #3 (Backplane_Fan_3).
ENV00545x Backplane fan #4 (Backplane_Fan_4).
ENV00542x Backplane fan #5 (Backplane_Fan_5).
ENV00543x Backplane fan #6 (Backplane_Fan_6).
ENV00548x CPU fan (CPU1_Fan).

The following table lists the error messages that can be generated by the chassis and CPU fan
sensors. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the six backplane fan sensors or the
CPU fan sensor.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] sensor.
2 [d] is in critical high state [d] speed read exceeds critical high threshold.
3 [d] is in warning high state [d] speed read exceeds warning high threshold.
4 [d] is in warning low state [d] speed read exceeds warning low threshold.
5 [d] is in critical low state [d] speed read exceeds critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] speed exceeds
occur warning high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] speed exceeds
occur warning low threshold.

Corrective action
Replace the fans.
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

F825/GF825 environmental error codes

Power supply sensors
Power supply sensor error message description

Error messages can be generated by the power supply sensors for existence and status. The
corrective action for all power supply sensor error messages is below all the error message
descriptions.

Power supply sensors for existence

Error messages can be generated by the power supply sensors for existence.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00555x PS1.
ENV00556x PS2.

The following table lists the error messages that can be generated for the power supply existence
sensors.

Note: "[d]" in the sample error message represents one of the two sensors indicating the existence
of the power supplies.

If "x" is... Sample error message Description

2 [d] is not installed [d] is missing.

3 [d] is installed, but powered [d] is off.

off

Power supply sensors for status

Error messages can be generated by the power supply sensors for status.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00549x PS_1_Good.
ENV00550x PS_1_Present.
ENV00551x PS_2_Good.
ENV00552x PS_2_Present.
ENV00557x PS1_Good.
ENV00558x PS1_Present.
ENV00559x PS2_Good.
ENV00560x PS2_Present.

Note: "[d]" in the sample error message represents one of the eight sensors indicating the status of
the power supplies.

If "x" is... Sample error message Description

1 [d] does not read [d] is not responding.

2 [d] is in bad state [d] is not functioning.

3 [d] expected interrupt-to-bad Missing interrupt when [d] goes to bad state.
did not occur
4 [d] expected interrupt-to- Missing interrupt when [d] goes to normal state.
normal did not occur

Corrective action

1. Replace the power supply.

2. If the problem remains, replace the motherboard.
F840/C6100 environmental error codes
Message type

The F840 filer/C6100 NetCache appliance environmental error messages are tabulated according
to the sensors that generate them:

● Temperature sensors
● Voltage power sensors
● Battery sensors
● Chassis and CPU fan sensors
● Power supply sensors
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

F840/C6100 environmental error codes

Temperature sensors
Temperature sensor error message description

Error messages can be generated by the following temperature sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00178x Temperature sensor A (Temp_Unit_ A).
ENV00179x Temperature sensor B (Temp_Unit_B).
ENV00180x Temperature sensor C (Temp_Unit_C).
ENV00181x Temperature sensor D (Temp_Unit_D).

The following table lists the error messages that can be generated by the temperature sensors on
the motherboard. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the four temperature sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d].
2 [d] is in critical high state [d] exceeds critical high threshold.
3 [d] is in warning high state [d] exceeds warning high threshold.
4 [d] is in warning low state [d] falls below warning low threshold.
5 [d] is in critical low state [d] falls below critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] exceeds warning
occur high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] falls below
occur warning low threshold.

Corrective action

1. Check to see if the chassis/CPU fans are working properly (from the Diagnostics menu, as
well as by physically looking at them).
2. If the fans are bad, replace the fans.
3. If the fans are good, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

F840/C6100 environmental error codes

Voltage power sensors
Voltage power sensor error message description

Error messages can be generated by the voltage power sensors on the motherboard and the SCSI
backplane card.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00170x 2.5 Volt rail (2.5V_rail).
ENV00171x 3.3 Volt rail (3.3V_rail).
ENV00172x 5 Volt rail (5V_rail).
ENV00173x +12 Volt rail (+12V_rail).
ENV00174x HE Core (HE_Core).
ENV00175x 1.5 Volt ( 1.5V_VTT).
ENV00177x CPU1 Core (CPU1_Core).

The following table lists the error messages that can be generated by the voltage power sensors.
The corrective action for these error messages is below the error message description.

Note: "[d]" in the sample error message represents one of the seven voltage power sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] power sensor.
2 [d] is in critical high state [d] power sensor exceeds critical high threshold.
3 [d] is in warning high state [d] power exceeds warning high threshold.
4 [d] is in warning low state [d] power falls below warning low threshold.
5 [d] is in critical low state [d] power falls below critical low threshold.
6 [d] expected high interrupt did Missing interrupt when the [d] power exceeds warning
not occur high threshold.
7 [d] expected low interrupt did Missing interrupt when the [d] power falls below
not occur warning low threshold.

Corrective action

1. Replace the power supply.

2. If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

F840/C6100 environmental error codes

Battery sensors
Battery sensor error message description

Error messages can be generated by the following battery sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV001942 Battery Low (NVRAM battery sensor).
ENV00193x Real time clock battery (RTC_batt).

The following table lists the error messages that can be generated by the real time clock sensor on
the motherboard. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents the status of the sensor monitoring the real
time clock battery on the motherboard.

If "x" is... Sample error message Description

1 [d] does not read [d] sensor is not responding.

2 [d] is in bad state [d] sensor is not functioning.

3 [d] expected interrupt-to-bad The interrupt indicating that [d] sensor is malfunctioning
did not occur failed to occur.
4 [d] expected interrupt-to- The interrupt indicating that [d] sensor is back to
normal did not occur normal failed to occur.

Corrective action

The following table lists the corrective action that can be taken for error messages generated by
the battery sensors.

Error message Corrective action

ENV001942 1. Replace the NVRAM battery.
2. If the problem remains, replace the NVRAM card.
3. If the problem still remains, call Network Appliance Technical
Support.

ENV001931-ENV001937 1. Replace the motherboard battery.

2. If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

F840/C6100 environmental error codes

Chassis and CPU fan sensors
Chassis and CPU fan sensor error message description

Error messages can be generated by the following chassis and CPU fan sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00186x Backplane fan #1 (Backplane_Fan_1).
ENV00187x Backplane fan #2 (Backplane_Fan_2).
ENV00184x Backplane fan #3 (Backplane_Fan_3).
ENV00185x Backplane fan #4 (Backplane_Fan_4).
ENV00182x Backplane fan #5 (Backplane_Fan_5).
ENV00183x Backplane fan #6 (Backplane_Fan_6).
ENV00188x CPU fan (CPU1_Fan).

The following table lists the error messages that can be generated by the chassis and CPU fan
sensors. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the six backplane fan sensors or the
CPU fan sensor.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] sensor.
2 [d] is in critical high state [d] speed read exceeds critical high threshold.
3 [d] is in warning high state [d] speed read exceeds warning high threshold.
4 [d] is in warning low state [d] speed read exceeds warning low threshold.
5 [d] is in critical low state [d] speed read exceeds critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] speed exceeds
occur warning high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] speed exceeds
occur warning low threshold.

Corrective action
Replace the fans.
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

F840/C6100 environmental error codes

Power supply sensors
Power supply sensor error message description

Error messages can be generated by the power supply sensors for existence and status. The
corrective action for all power supply sensor error messages is below all the error message
descriptions.

Power supply sensors for existence

Error messages can be generated by the power supply sensors for existence.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00195x PS1.
ENV00196x PS2.

The following table lists the error messages that can be generated for the power supply existence
sensors.

Note: "[d]" in the sample error message represents one of the two sensors indicating the existence
of the power supplies.

If "x" is... Sample error message Description

2 [d] is not installed [d] is missing.

3 [d] is installed, but powered [d] is off.

off

Power supply sensors for status

Error messages can be generated by the power supply sensors for status.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00189x PS_1_Good.
ENV00190x PS_1_Present.
ENV00191x PS_2_Good.
ENV00192x PS_2_Present.
ENV00197x PS1_Good.
ENV00198x PS1_Present.
ENV00199x PS2_Good.
ENV00200x PS2_Present.

Note: "[d]" in the sample error message represents one of the eight sensors indicating the status of
the power supplies.

If "x" is... Sample error message Description

1 [d] does not read [d] is not responding.

2 [d] is in bad state [d] is not functioning.

3 [d] expected interrupt-to-bad Missing interrupt when [d] goes to bad state.
did not occur
4 [d] expected interrupt-to- Missing interrupt when [d] goes to normal state.
normal did not occur

Corrective action

1. Replace the power supply.

2. If the problem remains, replace the motherboard.
F880 environmental error codes
Message type

The F880 filer environmental error messages are tabulated according to the sensors that generate
them:

● Temperature sensors
● Voltage power sensors
● Battery sensors
● Chassis and CPU fan sensors
● Power supply sensors
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

F880 environmental error codes

Temperature sensors
Temperature sensor error message description

Error messages can be generated by the following temperature sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00258x Temperature sensor A (Temp_Unit_ A).
ENV00259x Temperature sensor B (Temp_Unit_B).
ENV00260x Temperature sensor C (Temp_Unit_C).
ENV00261x Temperature sensor D (Temp_Unit_D).

The following table lists the error messages that can be generated by the temperature sensors on
the motherboard. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the four temperature sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d].
2 [d] is in critical high state [d] exceeds critical high threshold.
3 [d] is in warning high state [d] exceeds warning high threshold.
4 [d] is in warning low state [d] falls below warning low threshold.
5 [d] is in critical low state [d] falls below critical low threshold.
6 [d] expected high interrupt did Missing interrupt when the [d] exceeds warning high
not occur threshold.
7 [d] expected low interrupt did Missing interrupt when the [d] falls below warning low
not occur threshold.

Corrective action

● Check to see if the chassis/CPU fans are working properly (from the Diagnostics menu, as
well as by physically looking at them).
● If the fans are bad, replace the fans.
● If the fans are good, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

F880 environmental error codes

Voltage power sensors
Voltage power sensor error message description

Error messages can be generated by the voltage power sensors on the motherboard and the SCSI
backplane card.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00250x 2.5 Volt rail (2.5V_rail).
ENV00251x 3.3 Volt rail (3.3V_rail).
ENV00252x 5 Volt rail (5V_rail).
ENV00253x +12 Volt rail (+12V_rail).
ENV00254x HE Core (HE_Core).
ENV00255x 1.5 Volt ( 1.5V_VTT).
ENV00257x CPU1 Core (CPU1_Core).

The following table lists the error messages that can be generated by the voltage power sensors.
The corrective action for these error messages is below the error message description.

Note: "[d]" in the sample error message represents one of the seven voltage power sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] power sensor.
2 [d] is in critical high state [d] power sensor exceeds critical high
threshold.
3 [d] is in warning high state [d] power exceeds warning high threshold.
4 [d] is in warning low state [d] power falls below warning low threshold.
5 [d] is in critical low state [d] power falls below critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] power exceeds
occur warning high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] power falls below
occur warning low threshold.

Corrective action
1. Replace the power supply.
2. If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

F880 environmental error codes

Battery sensors
Battery sensor error message description

Error messages can be generated by the following battery sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV002742 Battery Low (NVRAM battery sensor).
ENV00273x Real time clock battery (RTC_batt).

The following table lists the error messages that can be generated by the real time clock sensor on
the motherboard. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents the status of the sensor monitoring the real
time clock battery on the motherboard.

If "x" is... Sample error message Description

1 [d] does not read [d] sensor is not responding.

2 [d] is in bad state [d] sensor is not functioning.

3 [d] expected interrupt-to-bad The interrupt indicating that [d] sensor is malfunctioning
did not occur failed to occur.
4 [d] expected interrupt-to- The interrupt indicating that [d] sensor is back to
normal did not occur normal failed to occur.

Corrective action

The following table lists the corrective action that can be taken for error messages generated by
the battery sensors.

Error message Corrective action

ENV002742 1. Replace the NVRAM battery.
2. If the problem remains, replace the NVRAM card.
3. If the problem still remains, call Network Appliance Technical
Support.

ENV002731-ENV002737 1. Replace the motherboard battery.

2. If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

F880 environmental error codes

Chassis and CPU fan sensors
Chassis and CPU fan sensor error message description

Error messages can be generated by the following chassis and CPU fan sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00266x Backplane fan #1 (Backplane_Fan_1).
ENV00267x Backplane fan #2 (Backplane_Fan_2).
ENV00264x Backplane fan #3 (Backplane_Fan_3).
ENV00265x Backplane fan #4 (Backplane_Fan_4).
ENV00262x Backplane fan #5 (Backplane_Fan_5).
ENV00263x Backplane fan #6 (Backplane_Fan_6).

The following table lists the error messages that can be generated by the chassis and CPU fan
sensors. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the six backplane fan sensors or the
CPU fan sensor.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] sensor.
2 [d] is in critical high state [d] speed read exceeds critical high threshold.
3 [d] is in warning high state [d] speed read exceeds warning high threshold.
4 [d] is in warning low state [d] speed read exceeds warning low threshold.
5 [d] is in critical low state [d] speed read exceeds critical low threshold.
6 [d] expected high interrupt did Missing interrupt when the [d] speed exceeds warning
not occur high threshold.
7 [d] expected low interrupt did Missing interrupt when the [d] speed exceeds warning
not occur low threshold.

Corrective action

Replace the fans.

 [ Up ] [ Temperature ] [ Voltage power ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

F880 environmental error codes

Power supply sensors
Power supply sensor error message description

Error messages can be generated by the power supply sensors for existence and status. The
corrective action for all power supply sensor error messages is below all the error message
descriptions.

Power supply sensors for existence

Error messages can be generated by the power supply sensors for existence.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00275x PS1.
ENV00276x PS2.

The following table lists the error messages that can be generated for the power supply existence
sensors.

Note: "[d]" in the sample error message represents one of the two sensors indicating the existence
of the power supplies.

If "x" is... Sample error message Description

2 [d] is not installed [d] is missing.

3 [d] is installed, but powered [d] is off.

off

4 [d] is powered on, conflicting [d] occurs when PS2 is powered on and is recognized
with hardware setup as the wrong power supply for the hardware setup.

5 [d] is powered off, conflicting [d] occurs when PS2 is powered off but is recognized
with hardware setup as the wrong power supply for the hardware setup.

Power supply sensors for status

Error messages can be generated by the power supply sensors for status.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00269x PS_1_Good.
ENV00270x PS_1_Present.
ENV00271x PS_2_Good.
ENV00272x PS_2_Present.
ENV00277x PS1_Good.
ENV00278x PS1_Present.
ENV00279x PS2_Good.
ENV00280x PS2_Present.

Note: "[d]" in the sample error message represents one of the eight sensors indicating the status of
the power supplies.

If "x" is... Sample error message Description

1 [d] does not read [d] is not responding.

2 [d] is in bad state [d] is not functioning.

3 [d] expected interrupt-to-bad Missing interrupt when [d] goes to bad state.
did not occur
4 [d] expected interrupt-to- Missing interrupt when [d] goes to normal state.
normal did not occur

Corrective action

1. Replace the power supply.

2. If the problem remains, replace the motherboard.
FAS920/GF920 environmental error codes
Message type

The FAS920/GF920 environmental error messages are tabulated according to the sensors that
generate them:

● Temperature sensors
● Voltage power sensors
● Chassis and CPU fan sensors
● Power supply sensors
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS920/GF920 environmental error codes

Temperature sensors
Temperature sensor error message description

Error messages can be generated by the following temperature sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00630x Front panel temperature (Front panel temp).
ENV00631x Motherboard temperature (baseboard temp).
ENV00632x Processor 1 temperature (processor 1 temp).
ENV00651x Memory board temperature (MemoryBrd temp).
ENV00674x Power distribution board 1 temperature (PwrDstBd 1 temp).
ENV00675x Power distribution board 2 temperature (PwrDstBd 2 temp).

The following table lists the error messages that can be generated by the temperature sensors on
the motherboard. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the four temperature sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d].
2 [d] is in critical high state [d] exceeds critical high threshold.
3 [d] is in warning high state [d] exceeds warning high threshold.
4 [d] is in warning low state [d] falls below warning low threshold.
5 [d] is in critical low state [d] falls below critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] exceeds warning
occur high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] falls below
occur warning low threshold.

Corrective action

1. Check to see if the chassis/CPU fans are working properly (from the Diagnostics menu, as
well as by physically looking at them).
2. If the fans are bad, replace the fans.
3. If the fans are good, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS920/GF920 environmental error codes

Voltage power sensors
Voltage power sensor error message description

Error messages can be generated by the voltage power sensors on the motherboard, the memory
board, and the power supplies.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00634x CIOB +2.5 Volt.
ENV00635x Baseboard 3.3 Volt.
ENV00636x 3.3 Volt Standby.
ENV00637x Baseboard 5.0 Volt.
ENV00638x Baseboard +12 Volt.
ENV00639x Baseboard -12 Volt.
ENV00640x Processor VCCP
ENV00650x Real time clock battery (RTC_batt).
ENV00652x CMIC +2.5 Volt.
ENV00653x CCSB5 +2.5 Volt.
ENV00654x MemoryBrd +2.5 Volt (Memory board 2.5 Volt).
ENV00655x MB 5.0 Volt Standby (Memory board 5.0 Volt standby).
ENV00656x PS 1 3.3 Volt (power supply 1 3.3 Volt).
ENV00657x PS 2 3.3 Volt (power supply 2 3.3 Volt).
ENV00658x PS 1 5.0 Volt (power supply 1 5.0 Volt).
ENV00659x PS 2 5.0 Volt (power supply 2 5.0 Volt).
ENV00660x PS 1 12 Volt (power supply 1 12 Volt).
ENV00661x PS 2 12 Volt (power supply 2 12 Volt).
ENV00662x PS 1 AC (power supply 1 alternating current).
ENV00663x PS 2 AC (power supply 2 alternating current).
ENV00664x PS 1 Crnt 3.3 Volt (power supply 1 3.3 Volt).
ENV00665x PS 2 Crnt 3.3 Volt (power supply 2 3.3 Volt).
ENV00666x PS 1 Crnt 5.0 Volt (power supply 1 5.0 Volt).
ENV00667x PS 2 Crnt 5.0 Volt (power supply 2 5.0 Volt).
ENV00668x PS 1 Crnt 12 Volt (power supply 1 12 Volt).
ENV00669x PS 2 Crnt 12 Volt (power supply 2 12 Volt).

The following table lists the error messages that can be generated by the voltage power sensors.
The corrective action for these error messages is below the error message description.

Note: "[d]" in the sample error message represents one of the seven voltage power sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] power sensor.
2 [d] is in critical high state [d] power sensor exceeds critical high threshold.
3 [d] is in warning high state [d] power exceeds warning high threshold.
4 [d] is in warning low state [d] power falls below warning low threshold.
5 [d] is in critical low state [d] power falls below critical low threshold.
6 [d] expected high interrupt did Missing interrupt when the [d] power exceeds warning
not occur high threshold.
7 [d] expected low interrupt did Missing interrupt when the [d] power falls below
not occur warning low threshold.

Corrective action

The following table lists the corrective action that can be taken for error messages generated by
the voltage power and battery sensors.

Error message Corrective action

ENV00650x 1. Replace the motherboard battery.
2. If the problem remains, replace the motherboard.

ENV00634x-ENV00640x 1. Replace the power supply.

ENV00652x-ENV00669x 2. If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS920/GF920 environmental error codes

Fan sensors
Fan sensor error message description

Error messages can be generated by the fan sensors for existence and status. The corrective
action for all fan sensor error messages is below all the error message descriptions.

Fan sensors for existence

Error messages can be generated by the hotswap fan sensors to indicate the existence of the fan
module within the chassis.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00641x Hotswap Fan 1.
ENV00642x Hotswap Fan 2.
ENV00643x Hotswap Fan 3.

The following table lists the error messages that can be generated by the fan module sensors.

Note: "[d]" in the sample error message represents one of the three fan module sensors.

If "x" is... Sample error message Description

1 [d] does not read [d] module is not responding.
2 [d] is in bad state [d] module is missing.

Fan sensors for status

Status error messages can be generated by the following baseboard fans within each fan module
and the power supply fans within each power supply module.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00644x Baseboard Fan 1.
ENV00645x Baseboard Fan 2.
ENV00646x Baseboard Fan 3.
ENV00647x Baseboard Fan 4.
ENV00648x Baseboard Fan 5.
ENV00649x Baseboard Fan 6.
ENV00670x PS Fan 1 (Power supply fan 1).
ENV00671x PS Fan 2 (Power supply fan 2).
ENV00672x PS Fan 3 (Power supply fan 3).
ENV00673x PS Fan 4 (Power supply fan 4).

The following table lists the error messages that can be generated by the baseboard and power
supply fan sensors.

Note: "[d]" in the sample error message represents one of the six baseboard fan sensors or one of
the four power supply fan sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] sensor.
2 [d] is in critical high state [d] speed read exceeds critical high threshold.
3 [d] is in warning high state [d] speed read exceeds warning high threshold.
4 [d] is in warning low state [d] speed read exceeds warning low threshold.
5 [d] is in critical low state [d] speed read exceeds critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] speed exceeds
occur warning high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] speed exceeds
occur warning low threshold.
8 [d] can’t be speeded up [d] cannot be speeded up by the system.
9 [d] can’t be slowed down [d] cannot be slowed down by the system.

Corrective action

Replace the fans.

 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS920/GF920 environmental error codes

Power supply sensors
Power supply sensor error message description

Error messages can be generated by the power supply sensors for existence and status. The
corrective action for all power supply sensor error messages is below all the error message
descriptions.

Power supply sensors for existence

Error messages can be generated by the power supply sensors for existence.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description for existence

ENV00676x PS1.
ENV00677x PS2.

The following table lists the error messages that can be generated for the power supply existence
sensors.

Note: "[d]" in the sample error message represents one of the two sensors indicating the existence
of the power supplies.

If "x" is... Sample error message Description

2 [d] is not installed [d] is missing.

3 [d] is installed, but powered off [d] is off.

Power supply sensors for status

Error messages can be generated by the power supply sensors for status.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description for status

ENV00678x Power supply 1: Removed
ENV00679x Power supply 1: Failure
ENV00680x Power supply 1: AC (alternating current lost)
ENV00681x Power supply 2: Removed
ENV00682x Power supply 2: Failure
ENV00683x Power supply 2: AC (alternating current lost)

Note: "[d]" in the sample error message represents one of the eight sensors indicating the status of
the power supplies.

If "x" is... Sample error message Description

1 [d] does not read [d] is not responding.

2 [d] is in bad state [d] is not functioning.

3 [d] expected interrupt-to-bad did not Missing interrupt when [d] goes to bad state.
occur
4 [d] expected interrupt-to-normal did Missing interrupt when [d] goes to normal state.
not occur

Corrective action

1. Replace the power supply.

2. If the problem remains, replace the motherboard.
FAS940/C6200/GF940 environmental error codes
Message type

The FAS940/C6200/GF940 environmental error messages are tabulated according to the sensors
that generate them:

● Temperature sensors
● Voltage power sensors
● Chassis and CPU fan sensors
● Power supply sensors
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS940/C6200/GF940 environmental error codes

Temperature sensors
Temperature sensor error message description

Error messages can be generated by the following temperature sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00630x Front panel temperature (Front panel temp).
ENV00631x Motherboard temperature (baseboard temp).
ENV00632x Processor 1 temperature (processor 1 temp).
ENV00651x Memory board temperature (MemoryBrd temp).
ENV00674x Power distribution board 1 temperature (PwrDstBd 1 temp).
ENV00675x Power distribution board 2 temperature (PwrDstBd 2 temp).

The following table lists the error messages that can be generated by the temperature sensors on
the motherboard. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the four temperature sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d].
2 [d] is in critical high state [d] exceeds critical high threshold.
3 [d] is in warning high state [d] exceeds warning high threshold.
4 [d] is in warning low state [d] falls below warning low threshold.
5 [d] is in critical low state [d] falls below critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] exceeds warning
occur high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] falls below
occur warning low threshold.

Corrective action

● Check to see if the chassis/CPU fans are working properly (from the Diagnostics menu, as
well as by physically looking at them).
● If the fans are bad, replace the fans.
● If the fans are good, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS940/C6200/GF940 environmental error codes

Voltage power sensors
Voltage power sensor error message description

Error messages can be generated by the voltage power sensors on the motherboard, the memory
board, and the power supplies.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00634x CIOB +2.5 Volt.
ENV00635x Baseboard 3.3 Volt.
ENV00636x 3.3 Volt Standby.
ENV00637x Baseboard 5.0 Volt.
ENV00638x Baseboard +12 Volt.
ENV00639x Baseboard -12 Volt.
ENV00640x Processor VCCP
ENV00652x CMIC +2.5 Volt.
ENV00653x CCSB5 +2.5 Volt.
ENV00654x MemoryBrd +2.5 Volt (Memory board 2.5 Volt).
ENV00655x MB 5.0 Volt Standby (Memory board 5.0 Volt standby).
ENV00656x PS 1 3.3 Volt (power supply 1 3.3 Volt).
ENV00657x PS 2 3.3 Volt (power supply 2 3.3 Volt).
ENV00658x PS 1 5.0 Volt (power supply 1 5.0 Volt).
ENV00659x PS 2 5.0 Volt (power supply 2 5.0 Volt).
ENV00660x PS 1 12 Volt (power supply 1 12 Volt).
ENV00661x PS 2 12 Volt (power supply 2 12 Volt).
ENV00662x PS 1 AC (power supply 1 alternating current).
ENV00663x PS 2 AC (power supply 2 alternating current).
ENV00664x PS 1 Crnt 3.3 Volt (power supply 1 3.3 Volt).
ENV00665x PS 2 Crnt 3.3 Volt (power supply 2 3.3 Volt).
ENV00666x PS 1 Crnt 5.0 Volt (power supply 1 5.0 Volt).
ENV00667x PS 2 Crnt 5.0 Volt (power supply 2 5.0 Volt).
ENV00668x PS 1 Crnt 12 Volt (power supply 1 12 Volt).
ENV00669x PS 2 Crnt 12 Volt (power supply 2 12 Volt).
The following table lists the error messages that can be generated by the voltage power sensors.
The corrective action for these error messages is below the error message description.

Note: "[d]" in the sample error message represents one of the seven voltage power sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] power sensor.
2 [d] is in critical high state [d] power sensor exceeds critical high threshold.
3 [d] is in warning high state [d] power exceeds warning high threshold.
4 [d] is in warning low state [d] power falls below warning low threshold.
5 [d] is in critical low state [d] power falls below critical low threshold.
6 [d] expected high interrupt did Missing interrupt when the [d] power exceeds warning
not occur high threshold.
7 [d] expected low interrupt did Missing interrupt when the [d] power falls below
not occur warning low threshold.

Corrective action

1. Replace the power supply.

2. If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS940/C6200/GF940 environmental error codes

Fan sensors
Fan sensor error message description

Error messages can be generated by the fan sensors for existence and status. The corrective
action for all fan sensor error messages is below all the error message descriptions.

Fan sensors for existence

Error messages can be generated by the hotswap fan sensors to indicate the existence of the fan
module within the chassis.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00641x Hotswap Fan 1.
ENV00642x Hotswap Fan 2.
ENV00643x Hotswap Fan 3.

The following table lists the error messages that can be generated by the fan module sensors.

Note: "[d]" in the sample error message represents one of the three fan module sensors.

If "x" is... Sample error message Description

1 [d] does not read [d] module is not responding.
2 [d] is in bad state [d] module is missing.

Fan sensors for status

Status error messages can be generated by the following baseboard fans within each fan module
and the power supply fans within each power supply module.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00644x Baseboard Fan 1.
ENV00645x Baseboard Fan 2.
ENV00646x Baseboard Fan 3.
ENV00647x Baseboard Fan 4.
ENV00648x Baseboard Fan 5.
ENV00649x Baseboard Fan 6.
ENV00670x PS Fan 1 (Power supply fan 1).
ENV00671x PS Fan 2 (Power supply fan 2).
ENV00672x PS Fan 3 (Power supply fan 3).
ENV00673x PS Fan 4 (Power supply fan 4).

The following table lists the error messages that can be generated by the baseboard and power
supply fan sensors.

Note: "[d]" in the sample error message represents one of the six baseboard fan sensors or one of
the four power supply fan sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] sensor.
2 [d] is in critical high state [d] speed read exceeds critical high threshold.
3 [d] is in warning high state [d] speed read exceeds warning high threshold.
4 [d] is in warning low state [d] speed read exceeds warning low threshold.
5 [d] is in critical low state [d] speed read exceeds critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] speed exceeds
occur warning high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] speed exceeds
occur warning low threshold.
8 [d] can’t be speeded up [d] cannot be speeded up by the system.
9 [d] can’t be slowed down [d] cannot be slowed down by the system.

Corrective action

Replace the fans.

 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS940/C6200/GF940 environmental error codes

Power supply sensors
Power supply sensor error message description

Error messages can be generated by the power supply sensors for existence and status. The
corrective action for all power supply sensor error messages is below all the error message
descriptions.

Power supply sensors for existence

Error messages can be generated by the power supply sensors for existence.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description for existence

ENV00676x PS1.
ENV00677x PS2.

The following table lists the error messages that can be generated for the power supply existence
sensors.

Note: "[d]" in the sample error message represents one of the two sensors indicating the existence
of the power supplies.

If "x" is... Sample error message Description

2 [d] is not installed [d] is missing.

3 [d] is installed, but powered off [d] is off.

4 [d] is powered on, conflicting with [d] occurs when PS2 is powered on and is
hardware setup recognized as the wrong power supply for the
hardware setup.

5 [d] is powered off, conflicting with [d] occurs when PS2 is powered off but is
hardware setup recognized as the wrong power supply for the
hardware setup.
Power supply sensors for status

Error messages can be generated by the power supply sensors for status.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description for status

ENV00678x Power supply 1: Removed
ENV00679x Power supply 1: Failure
ENV00680x Power supply 1: AC (alternating current lost)
ENV00681x Power supply 2: Removed
ENV00682x Power supply 2: Failure
ENV00683x Power supply 2: AC (alternating current lost)

Note: "[d]" in the sample error message represents one of the eight sensors indicating the status of
the power supplies.

If "x" is... Sample error message Description

1 [d] does not read [d] is not responding.

2 [d] is in bad state [d] is not functioning.

3 [d] expected interrupt-to-bad did not Missing interrupt when [d] goes to bad state.
occur
4 [d] expected interrupt-to-normal did Missing interrupt when [d] goes to normal state.
not occur

Corrective action

1. Replace the power supply.

2. If the problem remains, replace the motherboard.
FAS960/GF960 environmental error codes
Message type

The FAS960/GF960 environmental error messages are tabulated according to the sensors that
generate them:

● Temperature sensors
● Voltage power sensors
● Chassis and CPU fan sensors
● Power supply sensors
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS960/GF960 environmental error codes

Temperature sensors
Temperature sensor error message description

Error messages can be generated by the following temperature sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00690x Front panel temperature (Front panel temp).
ENV00691x Motherboard temperature (baseboard temp).
ENV00692x Processor 1 temperature (processor 1 temp).
ENV00693x Processor 2 temperature (Processor 2 temp).
ENV00711x Memory board temperature (MemoryBrd temp).
ENV00734x Power distribution board 1 temperature (PwrDstBd 1 temp).
ENV00735x Power distribution board 2 temperature (PwrDstBd 2 temp).

The following table lists the error messages that can be generated by the temperature sensors on
the motherboard. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the four temperature sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d].
2 [d] is in critical high state [d] exceeds critical high threshold.
3 [d] is in warning high state [d] exceeds warning high threshold.
4 [d] is in warning low state [d] falls below warning low threshold.
5 [d] is in critical low state [d] falls below critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] exceeds warning
occur high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] falls below
occur warning low threshold.

Corrective action

● Check to see if the chassis/CPU fans are working properly (from the Diagnostics menu, as
 well as by physically looking at them).
● If the fans are bad, replace the fans.
● If the fans are good, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS960/GF960 environmental error codes

Voltage power sensors
Voltage power sensor error message description

Error messages can be generated by the voltage power sensors on the motherboard, the memory
board, and the power supplies.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00694x CIOB +2.5 Volt.
ENV00695x Baseboard 3.3 Volt.
ENV00696x 3.3 Volt Standby.
ENV00697x Baseboard 5.0 Volt.
ENV00698x Baseboard +12 Volt.
ENV00699x Baseboard -12 Volt.
ENV00700x Processor VCCP
ENV00712x CMIC +2.5 Volt.
ENV00713x CCSB5 +2.5 Volt.
ENV00714x MemoryBrd +2.5 Volt (Memory board 2.5 Volt).
ENV00715x MB 5.0 Volt Standby (Memory board 5.0 Volt standby).
ENV00716x PS 1 3.3 Volt (power supply 1 3.3 Volt).
ENV00717x PS 2 3.3 Volt (power supply 2 3.3 Volt).
ENV00718x PS 1 5.0 Volt (power supply 1 5.0 Volt).
ENV00719x PS 2 5.0 Volt (power supply 2 5.0 Volt).
ENV00720x PS 1 12 Volt (power supply 1 12 Volt).
ENV00721x PS 2 12 Volt (power supply 2 12 Volt).
ENV00722x PS 1 AC (power supply 1 alternating current).
ENV00723x PS 2 AC (power supply 2 alternating current).
ENV00724x PS 1 Crnt 3.3 Volt (power supply 1 3.3 Volt).
ENV00725x PS 2 Crnt 3.3 Volt (power supply 2 3.3 Volt).
ENV00726x PS 1 Crnt 5.0 Volt (power supply 1 5.0 Volt).
ENV00727x PS 2 Crnt 5.0 Volt (power supply 2 5.0 Volt).
ENV00728x PS 1 Crnt 12 Volt (power supply 1 12 Volt).
ENV00729x PS 2 Crnt 12 Volt (power supply 2 12 Volt).
The following table lists the error messages that can be generated by the voltage power sensors.
The corrective action for these error messages is below the error message description.

Note: "[d]" in the sample error message represents one of the seven voltage power sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] power sensor.
2 [d] is in critical high state [d] power sensor exceeds critical high threshold.
3 [d] is in warning high state [d] power exceeds warning high threshold.
4 [d] is in warning low state [d] power falls below warning low threshold.
5 [d] is in critical low state [d] power falls below critical low threshold.
6 [d] expected high interrupt did Missing interrupt when the [d] power exceeds warning
not occur high threshold.
7 [d] expected low interrupt did Missing interrupt when the [d] power falls below
not occur warning low threshold.

Corrective action

1. Replace the power supply.

2. If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS960/GF960 environmental error codes

Fan sensors
Fan sensor error message description

Error messages can be generated by the fan sensors for existence and status. The corrective
action for all fan sensor error messages is below all the error message descriptions.

Fan sensors for existence

Error messages can be generated by the hotswap fan sensors to indicate the existence of the fan
module within the chassis.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00701x Hotswap Fan 1.
ENV00702x Hotswap Fan 2.
ENV00703x Hotswap Fan 3.

The following table lists the error messages that can be generated by the fan module sensors.

Note: "[d]" in the sample error message represents one of the three fan module sensors.

If "x" is... Sample error message Description

1 [d] does not read [d] module is not responding.
2 [d] is in bad state [d] module is missing.

Fan sensors for status

Status error messages can be generated by the following baseboard fans within each fan module
and the power supply fans within each power supply module.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00704x Baseboard Fan 1.
ENV00705x Baseboard Fan 2.
ENV00706x Baseboard Fan 3.
ENV00707x Baseboard Fan 4.
ENV00708x Baseboard Fan 5.
ENV00709x Baseboard Fan 6.
ENV00730x PS Fan 1 (Power supply fan 1).
ENV00731x PS Fan 2 (Power supply fan 2).
ENV00732x PS Fan 3 (Power supply fan 3).
ENV00733x PS Fan 4 (Power supply fan 4).

The following table lists the error messages that can be generated by the baseboard and power
supply fan sensors.

Note: "[d]" in the sample error message represents one of the six baseboard fan sensors or one of
the four power supply fan sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] sensor.
2 [d] is in critical high state [d] speed read exceeds critical high threshold.
3 [d] is in warning high state [d] speed read exceeds warning high threshold.
4 [d] is in warning low state [d] speed read exceeds warning low threshold.
5 [d] is in critical low state [d] speed read exceeds critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] speed exceeds
occur warning high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] speed exceeds
occur warning low threshold.
8 [d] can’t be speeded up [d] cannot be speeded up by the system.
9 [d] can’t be slowed down [d] cannot be slowed down by the system.

Corrective action

Replace the fans.

 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS960/GF960 environmental error codes

Power supply sensors
Power supply sensor error message description

Error messages can be generated by the power supply sensors for existence and status. The
corrective action for all power supply sensor error messages is below all the error message
descriptions.

Power supply sensors for existence

Error messages can be generated by the power supply sensors for existence.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description for existence

ENV00736x PS1.
ENV00737x PS2.

The following table lists the error messages that can be generated for the power supply existence
sensors.

Note: "[d]" in the sample error message represents one of the two sensors indicating the existence
of the power supplies.

If "x" is... Sample error message Description

2 [d] is not installed [d] is missing.

3 [d] is installed, but powered off [d] is off.

4 [d] is powered on, conflicting with [d] occurs when PS2 is powered on and is
hardware setup recognized as the wrong power supply for the
hardware setup.

5 [d] is powered off, conflicting with [d] occurs when PS2 is powered off but is
hardware setup recognized as the wrong power supply for the
hardware setup.
Power supply sensors for status

Error messages can be generated by the power supply sensors for status.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description for status

ENV00738x Power supply 1: Removed
ENV00739x Power supply 1: Failure
ENV00740x Power supply 1: AC (alternating current lost)
ENV00741x Power supply 2: Removed
ENV00742x Power supply 2: Failure
ENV00743x Power supply 2: AC (alternating current lost)

Note: "[d]" in the sample error message represents one of the eight sensors indicating the status of
the power supplies.

If "x" is... Sample error message Description

1 [d] does not read [d] is not responding.

2 [d] is in bad state [d] is not functioning.

3 [d] expected interrupt-to-bad did not Missing interrupt when [d] goes to bad state.
occur
4 [d] expected interrupt-to-normal did Missing interrupt when [d] goes to normal state.
not occur

Corrective action

1. Replace the power supply.

2. If the problem remains, replace the motherboard.
FAS980/GF980 environmental error codes
Message type

The FAS980/GF980 environmental error messages are tabulated according to the sensors that
generate them:

● Temperature sensors
● Voltage power sensors
● Chassis and CPU fan sensors
● Power supply sensors
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS980/GF980 environmental error codes

Temperature sensors
Temperature sensor error message description

Error messages can be generated by the following temperature sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00870x Front panel temperature (Front panel temp).
ENV00871x Motherboard temperature (baseboard temp).
ENV00872x Processor 1 temperature (processor 1 temp).
ENV00873x Processor 2 temperature (Processor 2 temp).
ENV00891x Memory board temperature (MemoryBrd temp).
ENV00914x Power distribution board 1 temperature (PwrDstBd 1 temp).
ENV00915x Power distribution board 2 temperature (PwrDstBd 2 temp).

The following table lists the error messages that can be generated by the temperature sensors on
the motherboard. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the four temperature sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d].
2 [d] is in critical high state [d] exceeds critical high threshold.
3 [d] is in warning high state [d] exceeds warning high threshold.
4 [d] is in warning low state [d] falls below warning low threshold.
5 [d] is in critical low state [d] falls below critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] exceeds warning
occur high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] falls below
occur warning low threshold.

Corrective action

1. Check to see if the chassis/CPU fans are working properly (from the Diagnostics menu, as
 well as by physically looking at them).
2. If the fans are bad, replace the fans.
3. If the fans are good, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS980/GF980 environmental error codes

Voltage power sensors
Voltage power sensor error message description

Error messages can be generated by the voltage power sensors on the motherboard, the memory
board, and the power supplies.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00874x CIOB +2.5 Volt.
ENV00875x Baseboard 3.3 Volt.
ENV00876x 3.3 Volt Standby.
ENV00877x Baseboard 5.0 Volt.
ENV00878x Baseboard +12 Volt.
ENV00879x Baseboard -12 Volt.
ENV00880x Processor VCCP
ENV00890x Real time clock battery (RTC_batt).
ENV00892x CMIC +2.5 Volt.
ENV00893x CCSB5 +2.5 Volt.
ENV00894x MemoryBrd +2.5 Volt (Memory board 2.5 Volt).
ENV00895x MB 5.0 Volt Standby (Memory board 5.0 Volt standby).
ENV00896x PS 1 3.3 Volt (power supply 1 3.3 Volt).
ENV00897x PS 2 3.3 Volt (power supply 2 3.3 Volt).
ENV00898x PS 1 5.0 Volt (power supply 1 5.0 Volt).
ENV00899x PS 2 5.0 Volt (power supply 2 5.0 Volt).
ENV00900x PS 1 12 Volt (power supply 1 12 Volt).
ENV00901x PS 2 12 Volt (power supply 2 12 Volt).
ENV00902x PS 1 AC (power supply 1 alternating current).
ENV00903x PS 2 AC (power supply 2 alternating current).
ENV00904x PS 1 Crnt 3.3 Volt (power supply 1 3.3 Volt).
ENV00905x PS 2 Crnt 3.3 Volt (power supply 2 3.3 Volt).
ENV00906x PS 1 Crnt 5.0 Volt (power supply 1 5.0 Volt).
ENV00907x PS 2 Crnt 5.0 Volt (power supply 2 5.0 Volt).
ENV00908x PS 1 Crnt 12 Volt (power supply 1 12 Volt).
ENV00909x PS 2 Crnt 12 Volt (power supply 2 12 Volt).

The following table lists the error messages that can be generated by the voltage power sensors.
The corrective action for these error messages is below the error message description.

Note: "[d]" in the sample error message represents one of the seven voltage power sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] power sensor.
2 [d] is in critical high state [d] power sensor exceeds critical high threshold.
3 [d] is in warning high state [d] power exceeds warning high threshold.
4 [d] is in warning low state [d] power falls below warning low threshold.
5 [d] is in critical low state [d] power falls below critical low threshold.
6 [d] expected high interrupt did Missing interrupt when the [d] power exceeds warning
not occur high threshold.
7 [d] expected low interrupt did Missing interrupt when the [d] power falls below
not occur warning low threshold.

Corrective action

The following table lists the corrective action that can be taken for error messages generated by
the voltage power and battery sensors.

Error message Corrective action

ENV00890x 1. Replace the motherboard battery.
2. If the problem remains, replace the motherboard.

ENV00874x-ENV00880x 1. Replace the power supply.

ENV00892x-ENV00909x 2. If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS980/GF980 environmental error codes

Fan sensors
Fan sensor error message description

Error messages can be generated by the fan sensors for existence and status. The corrective
action for all fan sensor error messages is below all the error message descriptions.

Fan sensors for existence

Error messages can be generated by the hotswap fan sensors to indicate the existence of the fan
module within the chassis.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00881x Hotswap Fan 1.
ENV00882x Hotswap Fan 2.
ENV00883x Hotswap Fan 3.

The following table lists the error messages that can be generated by the fan module sensors.

Note: "[d]" in the sample error message represents one of the three fan module sensors.

If "x" is... Sample error message Description

1 [d] does not read [d] module is not responding.
2 [d] is in bad state [d] module is missing.

Fan sensors for status

Status error messages can be generated by the following baseboard fans within each fan module
and the power supply fans within each power supply module.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00884x Baseboard Fan 1.
ENV00885x Baseboard Fan 2.
ENV00886x Baseboard Fan 3.
ENV00887x Baseboard Fan 4.
ENV00888x Baseboard Fan 5.
ENV00889x Baseboard Fan 6.
ENV00880x PS Fan 1 (Power supply fan 1).
ENV00881x PS Fan 2 (Power supply fan 2).
ENV00882x PS Fan 3 (Power supply fan 3).
ENV00883x PS Fan 4 (Power supply fan 4).

The following table lists the error messages that can be generated by the baseboard and power
supply fan sensors.

Note: "[d]" in the sample error message represents one of the six baseboard fan sensors or one of
the four power supply fan sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] sensor.
2 [d] is in critical high state [d] speed read exceeds critical high threshold.
3 [d] is in warning high state [d] speed read exceeds warning high threshold.
4 [d] is in warning low state [d] speed read exceeds warning low threshold.
5 [d] is in critical low state [d] speed read exceeds critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] speed exceeds
occur warning high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] speed exceeds
occur warning low threshold.
8 [d] can’t be speeded up [d] cannot be speeded up by the system.
9 [d] can’t be slowed down [d] cannot be slowed down by the system.

Corrective action

Replace the fans.

 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS980/GF980 environmental error codes

Power supply sensors
Power supply sensor error message description

Error messages can be generated by the power supply sensors for existence and status. The
corrective action for all power supply sensor error messages is below all the error message
descriptions.

Power supply sensors for existence

Error messages can be generated by the power supply sensors for existence.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description for existence

ENV00916x PS1.
ENV00917x PS2.

The following table lists the error messages that can be generated for the power supply existence
sensors.

Note: "[d]" in the sample error message represents one of the two sensors indicating the existence
of the power supplies.

If "x" is... Sample error message Description

2 [d] is not installed [d] is missing.

3 [d] is installed, but powered off [d] is off.

Power supply sensors for status

Error messages can be generated by the power supply sensors for status.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description for status

ENV00918x Power supply 1: Removed
ENV00919x Power supply 1: Failure
ENV00920x Power supply 1: AC (alternating current lost)
ENV00921x Power supply 2: Removed
ENV00922x Power supply 2: Failure
ENV00923x Power supply 2: AC (alternating current lost)

Note: "[d]" in the sample error message represents one of the eight sensors indicating the status of
the power supplies.

If "x" is... Sample error message Description

1 [d] does not read [d] is not responding.

2 [d] is in bad state [d] is not functioning.

3 [d] expected interrupt-to-bad did not Missing interrupt when [d] goes to bad state.
occur
4 [d] expected interrupt-to-normal did Missing interrupt when [d] goes to normal state.
not occur

Corrective action

1. Replace the power supply.

2. If the problem remains, replace the motherboard.
FAS3020/V3020 environmental error codes
Message type

The FAS3020/V3020 environmental error messages are tabulated according to the sensors that
generate them:

● Temperature sensors
● Voltage power sensors
● Chassis and CPU fan sensors
● Power supply sensors
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS3020/V3020 environmental error codes

Temperature sensors
Temperature sensor error message description

Error messages can be generated by the following temperature sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV01240x CPU 1 temperature (computer processing unit 1 temp).
ENV01241x CPU 2 temperature (computer processing unit 2 temp).
ENV01247x PSU 1 temperature (power supply 1 temp).
ENV01248x PSU 2 temperature (power supply 2 temp).
ENV01251x Backplane MB temperature (backplane motherboard temp).
ENV01252x Backplane HDD temperature (backplane hard disk drive temp).
ENV01253x Front panel temperature (Front panel temp).

The following table lists the error messages that can be generated by the temperature sensors on
the motherboard. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the four temperature sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d].
2 [d] is in critical high state [d] exceeds the critical high threshold.
3 [d] is in warning high state [d] exceeds the warning high threshold.
4 [d] is in warning low state [d] falls below the warning low threshold.
5 [d] is in critical low state [d] falls below the critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when [d] exceeds the warning
occur high threshold.
7 [d] expected low interrupt did not Missing interrupt when [d] falls below the
occur warning low threshold.

Corrective action

1. Check to see whether the PSU fans are working properly (from the Diagnostics menu, as
 well as by physically looking at them).
2. If the fans are bad, replace the PSUs.
3. If the fans are good, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS3020/V3020 environmental error codes

Voltage power sensors
Voltage power sensor error message description

Error messages can be generated by the voltage power sensors on the motherboard, the memory
board, and the power supplies.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV01242x CPU Core Volt (computer processing unit core voltage)
ENV01243x 12 Volt
ENV01244x 3.3 Volt
ENV01245x 1.8 Volt
ENV01246x 1.2 Volt

The following table lists the error messages that can be generated by the voltage power sensors.
The corrective action for these error messages is below the error message description.

Note: "[d]" in the sample error message represents one of the seven voltage power sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read the [d] power sensor.
2 [d] is in critical high state [d] power sensor exceeds the critical high
threshold.
3 [d] is in warning high state [d] power sensor exceeds the warning high
threshold.
4 [d] is in warning low state [d] power sensor falls below the warning low
threshold.
5 [d] is in critical low state [d] power sensor falls below the critical low
threshold.
6 [d] expected high interrupt did not Missing interrupt when [d] power sensor
occur exceeds the warning high threshold.
7 [d] expected low interrupt did not Missing interrupt when [d] power sensor falls
occur below the warning low threshold.

Corrective action
● Replace the power supply.
● If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS3020/V3020 environmental error codes

Fan sensors
Fan sensor error message description

Error messages can be generated by the fan sensors for existence and status. The corrective
action for all fan sensor error messages is below all the error message descriptions.

Fan sensors

Status error messages can be generated by the following power supply fans within each power
supply module.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV01254x Sys 1 Fan 1 (Chassis fan 1 unit 1).
ENV01255x Sys 1 Fan 2 (Chassis fan 1 unit 2).
ENV01256x Sys 2 Fan 1 (Chassis fan 2 unit 1).
ENV01257x Sys 2 Fan 2 (Chassis fan 2 unit 2).
ENV01258x PSU 1 Fan 1 (Power supply unit 1 fan 1).
ENV01259x PSU 1 Fan 2 (Power supply unit 1 fan 2).
ENV01260x PSU 2 Fan 1 (Power supply unit 2 fan 1).
ENV01261x PSU 2 Fan 2 (Power supply unit 2 fan 2).

The following table lists the error messages that can be generated by the baseboard and power
supply fan sensors.

Note: "[d]" in the sample error message represents one of the six baseboard fan sensors or one of
the four power supply fan sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] sensor.
2 [d] is in critical high state [d] speed read exceeds the critical high
threshold.
3 [d] is in warning high state [d] speed read exceeds the warning high
threshold.
 4 [d] is in warning low state [d] speed read exceeds the warning low
threshold.
5 [d] is in critical low state [d] speed read exceeds the critical low
threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] speed exceeds
occur the warning high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] speed exceeds
occur the warning low threshold.
8 [d] can’t be speeded up [d] cannot be speeded up by the system.
9 [d] can’t be slowed down [d] cannot be slowed down by the system.

Corrective action

Replace the power supply unit.

 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS3020/V3020 environmental error codes

Power supply sensors
Power supply sensor error message description

Error messages can be generated by the power supply sensors for existence and status. The
corrective action for all power supply sensor error messages is below all the error message
descriptions.

Power supply sensors for existence

Error messages can be generated by the power supply sensors for existence.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description for existence

ENV01249x PSU1
ENV01250x PSU2

The following table lists the error messages that can be generated for the power supply existence
sensors.

Note: "[d]" in the sample error message represents one of the two sensors indicating the existence
of the power supplies.

If "x" is... Sample error message Description

2 [d] is not installed [d] is missing.
3 [d] is installed, but powered off [d] is off.
4 [d] is installed and powered on, but not functioning [d] is not functioning.

Corrective action

1. Install the power supply.

2. Turn the power supply on.
3. Replace the power supply.
FAS3050/V3050 environmental error codes
Message type

The FAS3050/V3050 environmental error messages are tabulated according to the sensors that
generate them:

● Temperature sensors
● Voltage power sensors
● Chassis and CPU fan sensors
● Power supply sensors
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS3050/V3050 environmental error codes

Temperature sensors
Temperature sensor error message description

Error messages can be generated by the following temperature sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV01270x CPU 1 temperature (computer processing unit 1 temp).
ENV01271x CPU 2 temperature (computer processing unit 2 temp).
ENV01277x PSU 1 temperature (power supply 1 temp).
ENV01278x PSU 2 temperature (power supply 2 temp).
ENV01281x Backplane MB temperature (backplane motherboard temp).
ENV01282x Backplane HDD temperature (backplane hard disk drive temp).
ENV01283x Front panel temperature (Front panel temp).

The following table lists the error messages that can be generated by the temperature sensors on
the motherboard. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the four temperature sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d].
2 [d] is in critical high state [d] exceeds the critical high threshold.
3 [d] is in warning high state [d] exceeds the warning high threshold.
4 [d] is in warning low state [d] falls below the warning low threshold.
5 [d] is in critical low state [d] falls below the critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when [d] exceeds the warning
occur high threshold.
7 [d] expected low interrupt did not Missing interrupt when [d] falls below the
occur warning low threshold.

Corrective action

1. Check to see whether the PSU fans are working properly (from the Diagnostics menu, as
 well as by physically looking at them).
2. If the fans are bad, replace the PSUs.
3. If the fans are good, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS3050/V3050 environmental error codes

Voltage power sensors
Voltage power sensor error message description

Error messages can be generated by the voltage power sensors on the motherboard, the memory
board, and the power supplies.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV01272x CPU Core Volt (computer processing unit core voltage)
ENV01273x 12 Volt
ENV01274x 3.3 Volt
ENV01275x 1.8 Volt
ENV01276x 1.2 Volt

The following table lists the error messages that can be generated by the voltage power sensors.
The corrective action for these error messages is below the error message description.

Note: "[d]" in the sample error message represents one of the seven voltage power sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read the [d] power sensor.
2 [d] is in critical high state [d] power sensor exceeds the critical high
threshold.
3 [d] is in warning high state [d] power sensor exceeds the warning high
threshold.
4 [d] is in warning low state [d] power sensor falls below the warning low
threshold.
5 [d] is in critical low state [d] power sensor falls below the critical low
threshold.
6 [d] expected high interrupt did not Missing interrupt when [d] power sensor
occur exceeds the warning high threshold.
7 [d] expected low interrupt did not Missing interrupt when [d] power sensor falls
occur below the warning low threshold.

Corrective action
● Replace the power supply.
● If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS3050/V3050 environmental error codes

Fan sensors
Fan sensor error message description

Error messages can be generated by the fan sensors for existence and status. The corrective
action for all fan sensor error messages is below all the error message descriptions.

Fan sensors

Status error messages can be generated by the following power supply fans within each power
supply module.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV01284x Sys 1 Fan 1 (Chassis fan 1 unit 1).
ENV01285x Sys 1 Fan 2 (Chassis fan 1 unit 2).
ENV01286x Sys 2 Fan 1 (Chassis fan 2 unit 1).
ENV01287x Sys 2 Fan 2 (Chassis fan 2 unit 2).
ENV01288x PSU 1 Fan 1 (Power supply unit 1 fan 1).
ENV01289x PSU 1 Fan 2 (Power supply unit 1 fan 2).
ENV01290x PSU 2 Fan 1 (Power supply unit 2 fan 1).
ENV01291x PSU 2 Fan 2 (Power supply unit 2 fan 2).

The following table lists the error messages that can be generated by the baseboard and power
supply fan sensors.

Note: "[d]" in the sample error message represents one of the six baseboard fan sensors or one of
the four power supply fan sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] sensor.
2 [d] is in critical high state [d] speed read exceeds the critical high
threshold.
3 [d] is in warning high state [d] speed read exceeds the warning high
threshold.
 4 [d] is in warning low state [d] speed read exceeds the warning low
threshold.
5 [d] is in critical low state [d] speed read exceeds the critical low
threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] speed exceeds
occur the warning high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] speed exceeds
occur the warning low threshold.
8 [d] can’t be speeded up [d] cannot be speeded up by the system.
9 [d] can’t be slowed down [d] cannot be slowed down by the system.

Corrective action

Replace the power supply unit.

 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS3050/V3050 environmental error codes

Power supply sensors
Power supply sensor error message description

Error messages can be generated by the power supply sensors for existence and status. The
corrective action for all power supply sensor error messages is below all the error message
descriptions.

Power supply sensors for existence

Error messages can be generated by the power supply sensors for existence.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description for existence

ENV01279x PSU1
ENV01280x PSU2

The following table lists the error messages that can be generated for the power supply existence
sensors.

Note: "[d]" in the sample error message represents one of the two sensors indicating the existence
of the power supplies.

If "x" is... Sample error message Description

2 [d] is not installed [d] is missing.
3 [d] is installed, but powered off [d] is off.
4 [d] is installed and powered on, but not functioning [d] is not functioning.

Corrective action

1. Install the power supply.

2. Turn the power supply on.
3. Replace the power supply.
FAS6000/V6000 environmental error codes
Message type

The FAS6000/V6000 environmental error messages are tabulated according to the sensors that
generate them:

● Temperature sensors
● Voltage power sensors
● Chassis and CPU fan sensors
● Power supply sensors
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS6000/V6000 environmental error codes

Temperature sensors
Temperature sensor error message description

Error messages can be generated by the following temperature sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV01393x I/O board temperature.
ENV01394x Front panel temperature.
ENV01411x CPU 0 temperature (computer processing unit 1 temp).
ENV01412x CPU 1 temperature (computer processing unit 1 temp).
ENV01413x CPU 2 temperature (computer processing unit 2 temp).
ENV01414x CPU 3 temperature (computer processing unit 1 temp).
ENV01415x MB Zone 1 temperature.
ENV01416x MB Zone 2 temperature.
ENV01425x PSU 1 temperature.
ENV01426x PSU 2 temperature.

The following table lists the error messages that can be generated by the temperature sensors on
the motherboard. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the four temperature sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d].
2 [d] is in critical high state [d] exceeds the critical high threshold.
3 [d] is in warning high state [d] exceeds the warning high threshold.
4 [d] is in warning low state [d] falls below the warning low threshold.
5 [d] is in critical low state [d] falls below the critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when [d] exceeds the warning
occur high threshold.
7 [d] expected low interrupt did not Missing interrupt when [d] falls below the
occur warning low threshold.
Corrective action

1. Check to see whether the PSU fans are working properly (from the Diagnostics menu, as
well as by physically looking at them).
2. If the fans are bad, replace the PSUs.
3. If the fans are good, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS6000/V6000 environmental error codes

Voltage power sensors
Voltage power sensor error message description

Error messages can be generated by the voltage power sensors on the motherboard, the memory
board, and the power supplies.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV01380x CPU3.3 Volt active
ENV01381x CPU5.0 Volt active
ENV01382x CPU12 Volt
ENV01383x CPU3.3 Volt standby
ENV01384x CPU5.0 Volt standby
ENV01385x Real time clock battery (RTC_batt).
ENV01386x IOB HTLE core 1.2 Volt
ENV01387x IOB VLDT 1.2 Volt
ENV01388x IOB HTLE PCI-EX 1.2 Volt
ENV01389x IOB3.3 Volt active
ENV01390x IOB5.0 Volt
ENV01391x IOB12 Volt
ENV01392x IOB3.3 Volt standby
ENV01395x CPU0 core voltage
ENV01396x CPU1 core voltage
ENV01397x CPU0 & 1 VDD25 2.5 Volt
ENV01398x CPU0 & 1 VTT 1.2 Volt
ENV01399x CPU2 core voltage
ENV01400x CPU3 core voltage
ENV01401x CPU2 & 3 VDD25 2.5 Volt
ENV01402x CPU2 & 3 VTT 1.2 Volt
ENV01403x HTLE SB1 core voltage
ENV01404x HTLE VLDT voltage
ENV01405x HTLE PCI-EX voltage
ENV01406x FC core voltage
ENV01407x FC bridge core voltage
ENV01408x FC bridge ref voltage
ENV01409x FC 3.3 voltage
ENV01410x RLM standby voltage
ENV01423x PSU 1 AC voltage
ENV01424x PSU 2 AC voltage
ENV01427x PSU 1 12 Volt
ENV01428x PSU 2 12 Volt
ENV01429x PSU 1 5 Volt
ENV01430x PSU 2 5 Volt

The following table lists the error messages that can be generated by the voltage power sensors.
The corrective action for these error messages is below the error message description.

Note: "[d]" in the sample error message represents one of the seven voltage power sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read the [d] power sensor.
2 [d] is in critical high state [d] power sensor exceeds the critical high
threshold.
3 [d] is in warning high state [d] power sensor exceeds the warning high
threshold.
4 [d] is in warning low state [d] power sensor falls below the warning low
threshold.
5 [d] is in critical low state [d] power sensor falls below the critical low
threshold.
6 [d] expected high interrupt did not Missing interrupt when [d] power sensor
occur exceeds the warning high threshold.
7 [d] expected low interrupt did not Missing interrupt when [d] power sensor falls
occur below the warning low threshold.

Corrective action

● Replace the power supply.

● If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS6000/V6000 environmental error codes

Fan sensors
Fan sensor error message description

Error messages can be generated by the fan sensors for existence and status. The corrective
action for all fan sensor error messages is below all the error message descriptions.

Fan sensors

Status error messages can be generated by the following power supply fans within each power
supply module.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV01419x PSU 1 Fan 1 (Power supply unit 1 fan 1).
ENV01420x PSU 1 Fan 2 (Power supply unit 1 fan 2).
ENV01421x PSU 2 Fan 1 (Power supply unit 2 fan 1).
ENV01422x PSU 2 Fan 2 (Power supply unit 2 fan 2).
ENV01431x Sys Fan 0 (Chassis fan 0).
ENV01432x Sys Fan 1 (Chassis fan 1).
ENV01433x Sys Fan 2 (Chassis fan 2).
ENV01434x Sys Fan 3 (Chassis fan 3).
ENV01435x Sys Fan 4 (Chassis fan 4).
ENV01436x Sys Fan 5 (Chassis fan 5).
ENV01437x Sys Fan 6 (Chassis fan 6).
ENV01438x Sys Fan 7 (Chassis fan 7).
ENV01439x Sys Fan 8 (Chassis fan 8).
ENV01440x Sys Fan 9 (Chassis fan 9).
ENV01443x Fan FRU 1 present (Define this ?????).
ENV01444x Fan FRU 2 present (?????).
ENV01445x Fan FRU 3 present (?????).
ENV01446x Fan FRU 4 present (?????).
ENV01447x Fan FRU 5 present (?????).

The following table lists the error messages that can be generated by the baseboard and power
supply fan sensors.

Note: "[d]" in the sample error message represents one of the six baseboard fan sensors or one of
the four power supply fan sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] sensor.
2 [d] is in critical high state [d] speed read exceeds the critical high
threshold.
3 [d] is in warning high state [d] speed read exceeds the warning high
threshold.
4 [d] is in warning low state [d] speed read exceeds the warning low
threshold.
5 [d] is in critical low state [d] speed read exceeds the critical low
threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] speed exceeds
occur the warning high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] speed exceeds
occur the warning low threshold.
8 [d] can’t be speeded up [d] cannot be speeded up by the system.
9 [d] can’t be slowed down [d] cannot be slowed down by the system.

Corrective action

Replace the power supply unit.

 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

FAS6000/V6000 environmental error codes

Power supply sensors
Power supply sensor error message description

Error messages can be generated by the power supply sensors for existence and status. The
corrective action for all power supply sensor error messages is below all the error message
descriptions.

Power supply sensors for existence

Error messages can be generated by the power supply sensors for existence.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description for existence

ENV01417x PSU1
ENV01418x PSU2
ENV01441x PSU1 hard status
ENV01442x PSU2 hard status
ENV01448x PSU1 soft on
ENV01449x PSU1 AC status
ENV01450x PSU1 DC status
ENV01452x PSU2 soft on
ENV01453x PSU2 AC status
ENV01454x PSU2 DC status
ENV01455x PSU2 present

The following table lists the error messages that can be generated for the power supply existence
sensors.

Note: "[d]" in the sample error message represents one of the two sensors indicating the existence
of the power supplies.

If "x" is... Sample error message Description

2 [d] is not installed [d] is missing.
 3 [d] is installed, but powered off [d] is off.

4 [d] is installed and powered on, but not functioning [d] is not functioning.

Corrective action

1. Install the power supply.

2. Turn the power supply on.
3. Replace the power supply.
R100 environmental error codes
Message type

The R100 NearStore appliance chassis environmental error messages are tabulated according to
the sensors that generate them:

● Temperature sensors
● Voltage power sensors
● Battery sensors
● Chassis and CPU fan sensors
● Power supply sensors
 [ Up ] [ Temperature ] [ Voltage ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

R100 environmental error codes

Temperature sensors
Temperature sensor error message description

Error messages can be generated by the following temperature sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00428x Temperature sensor A (Temp_Unit_ A).
ENV00429x Temperature sensor B (Temp_Unit_B).
ENV00430x Temperature sensor C (Temp_Unit_C).
ENV00431x Temperature sensor D (Temp_Unit_D).

The following table lists the error messages that can be generated by the temperature sensors on
the motherboard. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the four temperature sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d].
2 [d] is in critical high state [d] exceeds critical high threshold.
3 [d] is in warning high state [d] exceeds warning high threshold.
4 [d] is in warning low state [d] falls below warning low threshold.
5 [d] is in critical low state [d] falls below critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] exceeds warning
occur high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] falls below
occur warning low threshold.

Corrective action

1. Check to see if the chassis/CPU fans are working properly (from the Diagnostics menu, as
well as by physically looking at them).
2. If the fans are bad, replace the fans.
3. If the fans are good, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

R100 environmental error codes

Voltage power sensors
Voltage power sensor error message description

Error messages can be generated by the voltage power sensors on the motherboard and the SCSI
backplane card.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00420x 2.5 Volt rail (2.5V_rail).
ENV00421x 3.3 Volt rail (3.3V_rail).
ENV00422x 5 Volt rail (5V_rail).
ENV00423x +12 Volt rail (+12V_rail).
ENV00424x HE Core (HE_Core).
ENV00425x 1.5 Volt ( 1.5V_VTT).
ENV00427x CPU1 Core (CPU1_Core).

The following table lists the error messages that can be generated by the voltage power sensors.
The corrective action for these error messages is below the error message description.

Note: "[d]" in the sample error message represents one of the seven voltage power sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] power sensor.
2 [d] is in critical high state [d] power sensor exceeds critical high
threshold.
3 [d] is in warning high state [d] power exceeds warning high threshold.
4 [d] is in warning low state [d] power falls below warning low threshold.
5 [d] is in critical low state [d] power falls below critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] power exceeds
occur warning high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] power falls below
occur warning low threshold.

Corrective action
1. Replace the power supply.
2. If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

R100 environmental error codes

Battery sensors
Battery sensor error message description

Error messages can be generated by the following battery sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV004442 Battery Low (NVRAM battery sensor).
ENV00443x Real time clock battery (RTC_batt).

The following table lists the error messages that can be generated by the real time clock sensor on
the motherboard. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents the status of the sensor monitoring the real
time clock battery on the motherboard.

If "x" is... Sample error message Description

1 [d] does not read [d] sensor is not responding.

2 [d] is in bad state [d] sensor is not functioning.

3 [d] expected interrupt-to-bad did The interrupt indicating that [d] sensor is
not occur malfunctioning failed to occur.
4 [d] expected interrupt-to-normal The interrupt indicating that [d] sensor is back to
did not occur normal failed to occur.

Corrective action

The following table lists the corrective action that can be taken for error messages generated by
the battery sensors.

Error message Corrective action

ENV002742 1. Replace the NVRAM battery.
2. If the problem remains, replace the NVRAM card.
3. If the problem still remains, call Network Appliance Technical
Support.

ENV002731-ENV002737 1. Replace the motherboard battery.

2. If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

R100 environmental error codes

Chassis and CPU fan sensors
Chassis and CPU fan sensor error message description

Error messages can be generated by the following chassis and CPU fan sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00436x Backplane fan #1 (Backplane_Fan_1).
ENV00437x Backplane fan #2 (Backplane_Fan_2).
ENV00434x Backplane fan #3 (Backplane_Fan_3).
ENV00435x Backplane fan #4 (Backplane_Fan_4).
ENV00432x Backplane fan #5 (Backplane_Fan_5).
ENV00433x Backplane fan #6 (Backplane_Fan_6).

The following table lists the error messages that can be generated by the chassis and CPU fan
sensors. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the six backplane fan sensors or the
CPU fan sensor.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] sensor.
2 [d] is in critical high state [d] speed read exceeds critical high threshold.
3 [d] is in warning high state [d] speed read exceeds warning high threshold.
4 [d] is in warning low state [d] speed read exceeds warning low threshold.
5 [d] is in critical low state [d] speed read exceeds critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] speed exceeds
occur warning high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] speed exceeds
occur warning low threshold.

Corrective action

Replace the fans.

 [ Up ] [ Temperature ] [ Voltage ] [ Battery ] [ Chassis and CPU fan ] [ Power supply ]

R100 environmental error codes

Power supply sensors
Power supply sensor error message description

Error messages can be generated by the power supply sensors for existence and status. The
corrective action for all power supply sensor error messages is below all the error message
descriptions.

Power supply sensors for existence

Error messages can be generated by the power supply sensors for existence.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description for existence

ENV00445x PS1.
ENV00446x PS2.

The following table lists the error messages that can be generated for the power supply existence
sensors.

Note: "[d]" in the sample error message represents one of the two sensors indicating the existence
of the power supplies.

If "x" is... Sample error message Description

2 [d] is not installed [d] is missing.

3 [d] is installed, but powered off [d] is off.

4 [d] is powered on, conflicting with [d] occurs when PS2 is powered on and is
hardware setup recognized as the wrong power supply for the
hardware setup.

5 [d] is powered off, conflicting with [d] occurs when PS2 is powered off but is
hardware setup recognized as the wrong power supply for the
hardware setup.
Power supply sensors for status

Error messages can be generated by the power supply sensors for status.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description for status

ENV00439x PS_1_Good.
ENV00440x PS_1_Present.
ENV00441x PS_2_Good.
ENV00442x PS_2_Present.
ENV00447x PS1_Good.
ENV00448x PS1_Present.
ENV00449x PS2_Good.
ENV00450x PS2_Present.

Note: "[d]" in the sample error message represents one of the eight sensors indicating the status of
the power supplies.

If "x" is... Sample error message Description

1 [d] does not read [d] is not responding.

2 [d] is in bad state [d] is not functioning.

3 [d] expected interrupt-to-bad did not Missing interrupt when [d] goes to bad state.
occur
4 [d] expected interrupt-to-normal did Missing interrupt when [d] goes to normal state.
not occur

Corrective action

1. Replace the power supply.

2. If the problem remains, replace the motherboard.
R150 environmental error codes
Message type

The R150 environmental error messages are tabulated according to the sensors that generate
them:

● Temperature sensors
● Voltage power sensors
● Chassis and CPU fan sensors
● Power supply sensors
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

R150 environmental error codes

Temperature sensors
Temperature sensor error message description

Error messages can be generated by the following temperature sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00750x Front panel temperature (Front panel temp).
ENV00751x Motherboard temperature (baseboard temp).
ENV00752x Processor 1 temperature (processor 1 temp).
ENV00753x Processor 2 temperature (Processor 2 temp).
ENV00771x Memory board temperature (MemoryBrd temp).
ENV00794x Power distribution board 1 temperature (PwrDstBd 1 temp).
ENV00795x Power distribution board 2 temperature (PwrDstBd 2 temp).

The following table lists the error messages that can be generated by the temperature sensors on
the motherboard. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the four temperature sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d].
2 [d] is in critical high state [d] exceeds critical high threshold.
3 [d] is in warning high state [d] exceeds warning high threshold.
4 [d] is in warning low state [d] falls below warning low threshold.
5 [d] is in critical low state [d] falls below critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] exceeds warning
occur high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] falls below
occur warning low threshold.

Corrective action

● Check to see if the chassis/CPU fans are working properly (from the Diagnostics menu, as
 well as by physically looking at them).
● If the fans are bad, replace the fans.
● If the fans are good, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

R150 environmental error codes

Voltage power sensors
Voltage power sensor error message description

Error messages can be generated by the voltage power sensors on the motherboard, the memory
board, and the power supplies.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00754x CIOB +2.5 Volt.
ENV00755x Baseboard 3.3 Volt.
ENV00756x 3.3 Volt Standby.
ENV00757x Baseboard 5.0 Volt.
ENV00758x Baseboard +12 Volt.
ENV00759x Baseboard -12 Volt.
ENV00760x Processor VCCP
ENV00770x Real time clock battery (RTC_batt).
ENV00772x CMIC +2.5 Volt.
ENV00773x CCSB5 +2.5 Volt.
ENV00774x MemoryBrd +2.5 Volt (Memory board 2.5 Volt).
ENV00775x MB 5.0 Volt Standby (Memory board 5.0 Volt standby).
ENV00776x PS 1 3.3 Volt (power supply 1 3.3 Volt).
ENV00777x PS 2 3.3 Volt (power supply 2 3.3 Volt).
ENV00778x PS 1 5.0 Volt (power supply 1 5.0 Volt).
ENV00779x PS 2 5.0 Volt (power supply 2 5.0 Volt).
ENV00780x PS 1 12 Volt (power supply 1 12 Volt).
ENV00781x PS 2 12 Volt (power supply 2 12 Volt).
ENV00782x PS 1 AC (power supply 1 alternating current).
ENV00783x PS 2 AC (power supply 2 alternating current).
ENV00784x PS 1 Crnt 3.3 Volt (power supply 1 3.3 Volt).
ENV00785x PS 2 Crnt 3.3 Volt (power supply 2 3.3 Volt).
ENV00786x PS 1 Crnt 5.0 Volt (power supply 1 5.0 Volt).
ENV00787x PS 2 Crnt 5.0 Volt (power supply 2 5.0 Volt).
ENV00788x PS 1 Crnt 12 Volt (power supply 1 12 Volt).
ENV00789x PS 2 Crnt 12 Volt (power supply 2 12 Volt).

The following table lists the error messages that can be generated by the voltage power sensors.
The corrective action for these error messages is below the error message description.

Note: "[d]" in the sample error message represents one of the seven voltage power sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] power sensor.
2 [d] is in critical high state [d] power sensor exceeds critical high threshold.
3 [d] is in warning high state [d] power exceeds warning high threshold.
4 [d] is in warning low state [d] power falls below warning low threshold.
5 [d] is in critical low state [d] power falls below critical low threshold.
6 [d] expected high interrupt did Missing interrupt when the [d] power exceeds warning
not occur high threshold.
7 [d] expected low interrupt did Missing interrupt when the [d] power falls below
not occur warning low threshold.

Corrective action

The following table lists the corrective action that can be taken for error messages generated by
the voltage power and battery sensors.

Error message Corrective action

ENV00770x 1. Replace the motherboard battery.
2. If the problem remains, replace the motherboard.

ENV00694x-ENV00700x 1. Replace the power supply.

ENV00772x-ENV00789x 2. If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

R150 environmental error codes

Fan sensors
Fan sensor error message description

Error messages can be generated by the fan sensors for existence and status. The corrective
action for all fan sensor error messages is below all the error message descriptions.

Fan sensors for existence

Error messages can be generated by the hotswap fan sensors to indicate the existence of the fan
module within the chassis.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00761x Hotswap Fan 1.
ENV00762x Hotswap Fan 2.
ENV00763x Hotswap Fan 3.

The following table lists the error messages that can be generated by the fan module sensors.

Note: "[d]" in the sample error message represents one of the three fan module sensors.

If "x" is... Sample error message Description

1 [d] does not read [d] module is not responding.
2 [d] is in bad state [d] module is missing.

Fan sensors for status

Status error messages can be generated by the following baseboard fans within each fan module
and the power supply fans within each power supply module.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00764x Baseboard Fan 1.
ENV00765x Baseboard Fan 2.
ENV00766x Baseboard Fan 3.
ENV00767x Baseboard Fan 4.
ENV00768x Baseboard Fan 5.
ENV00769x Baseboard Fan 6.
ENV00790x PS Fan 1 (Power supply fan 1).
ENV00791x PS Fan 2 (Power supply fan 2).
ENV00792x PS Fan 3 (Power supply fan 3).
ENV00793x PS Fan 4 (Power supply fan 4).

The following table lists the error messages that can be generated by the baseboard and power
supply fan sensors.

Note: "[d]" in the sample error message represents one of the six baseboard fan sensors or one of
the four power supply fan sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] sensor.
2 [d] is in critical high state [d] speed read exceeds critical high threshold.
3 [d] is in warning high state [d] speed read exceeds warning high threshold.
4 [d] is in warning low state [d] speed read exceeds warning low threshold.
5 [d] is in critical low state [d] speed read exceeds critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] speed exceeds
occur warning high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] speed exceeds
occur warning low threshold.
8 [d] can’t be speeded up [d] cannot be speeded up by the system.
9 [d] can’t be slowed down [d] cannot be slowed down by the system.

Corrective action

Replace the fans.

 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

R150 environmental error codes

Power supply sensors
Power supply sensor error message description

Error messages can be generated by the power supply sensors for existence and status. The
corrective action for all power supply sensor error messages is below all the error message
descriptions.

Power supply sensors for existence

Error messages can be generated by the power supply sensors for existence.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description for existence

ENV00796x PS1.
ENV00797x PS2.

The following table lists the error messages that can be generated for the power supply existence
sensors.

Note: "[d]" in the sample error message represents one of the two sensors indicating the existence
of the power supplies.

If "x" is... Sample error message Description

2 [d] is not installed [d] is missing.

3 [d] is installed, but powered off [d] is off.

Power supply sensors for status

Error messages can be generated by the power supply sensors for status.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description for status

ENV00798x Power supply 1: Removed
ENV00799x Power supply 1: Failure
ENV00800x Power supply 1: AC (alternating current lost)
ENV00801x Power supply 2: Removed
ENV00802x Power supply 2: Failure
ENV00803x Power supply 2: AC (alternating current lost)

Note: "[d]" in the sample error message represents one of the eight sensors indicating the status of
the power supplies.

If "x" is... Sample error message Description

1 [d] does not read [d] is not responding.

2 [d] is in bad state [d] is not functioning.

3 [d] expected interrupt-to-bad did not Missing interrupt when [d] goes to bad state.
occur
4 [d] expected interrupt-to-normal did Missing interrupt when [d] goes to normal state.
not occur

Corrective action

1. Replace the power supply.

2. If the problem remains, replace the motherboard.
R200 environmental error codes
Message type

The R200 environmental error messages are tabulated according to the sensors that generate
them:

● Temperature sensors
● Voltage power sensors
● Chassis and CPU fan sensors
● Power supply sensors
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

R200 environmental error codes

Temperature sensors
Temperature sensor error message description

Error messages can be generated by the following temperature sensors.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00810x Front panel temperature (Front panel temp).
ENV00811x Motherboard temperature (baseboard temp).
ENV00812x Processor 1 temperature (processor 1 temp).
ENV00813x Processor 2 temperature (Processor 2 temp).
ENV00831x Memory board temperature (MemoryBrd temp).
ENV00854x Power distribution board 1 temperature (PwrDstBd 1 temp).
ENV00855x Power distribution board 2 temperature (PwrDstBd 2 temp).

The following table lists the error messages that can be generated by the temperature sensors on
the motherboard. The corrective action for this error message grouping is below the error message
description.

Note: "[d]" in the sample error message represents one of the four temperature sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d].
2 [d] is in critical high state [d] exceeds critical high threshold.
3 [d] is in warning high state [d] exceeds warning high threshold.
4 [d] is in warning low state [d] falls below warning low threshold.
5 [d] is in critical low state [d] falls below critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] exceeds warning
occur high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] falls below
occur warning low threshold.

Corrective action

● Check to see if the chassis/CPU fans are working properly (from the Diagnostics menu, as
 well as by physically looking at them).
● If the fans are bad, replace the fans.
● If the fans are good, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

R200 environmental error codes

Voltage power sensors
Voltage power sensor error message description

Error messages can be generated by the voltage power sensors on the motherboard, the memory
board, and the power supplies.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00814x CIOB +2.5 Volt.
ENV00815x Baseboard 3.3 Volt.
ENV00816x 3.3 Volt Standby.
ENV00817x Baseboard 5.0 Volt.
ENV00818x Baseboard +12 Volt.
ENV00819x Baseboard -12 Volt.
ENV00820x Processor VCCP
ENV00830x Real time clock battery (RTC_batt).
ENV00832x CMIC +2.5 Volt.
ENV00833x CCSB5 +2.5 Volt.
ENV00834x MemoryBrd +2.5 Volt (Memory board 2.5 Volt).
ENV00835x MB 5.0 Volt Standby (Memory board 5.0 Volt standby).
ENV00836x PS 1 3.3 Volt (power supply 1 3.3 Volt).
ENV00837x PS 2 3.3 Volt (power supply 2 3.3 Volt).
ENV00838x PS 1 5.0 Volt (power supply 1 5.0 Volt).
ENV00839x PS 2 5.0 Volt (power supply 2 5.0 Volt).
ENV00840x PS 1 12 Volt (power supply 1 12 Volt).
ENV00841x PS 2 12 Volt (power supply 2 12 Volt).
ENV00842x PS 1 AC (power supply 1 alternating current).
ENV00843x PS 2 AC (power supply 2 alternating current).
ENV00844x PS 1 Crnt 3.3 Volt (power supply 1 3.3 Volt).
ENV00845x PS 2 Crnt 3.3 Volt (power supply 2 3.3 Volt).
ENV00846x PS 1 Crnt 5.0 Volt (power supply 1 5.0 Volt).
ENV00847x PS 2 Crnt 5.0 Volt (power supply 2 5.0 Volt).
ENV00848x PS 1 Crnt 12 Volt (power supply 1 12 Volt).
ENV00849x PS 2 Crnt 12 Volt (power supply 2 12 Volt).

The following table lists the error messages that can be generated by the voltage power sensors.
The corrective action for these error messages is below the error message description.

Note: "[d]" in the sample error message represents one of the seven voltage power sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] power sensor.
2 [d] is in critical high state [d] power sensor exceeds critical high threshold.
3 [d] is in warning high state [d] power exceeds warning high threshold.
4 [d] is in warning low state [d] power falls below warning low threshold.
5 [d] is in critical low state [d] power falls below critical low threshold.
6 [d] expected high interrupt did Missing interrupt when the [d] power exceeds warning
not occur high threshold.
7 [d] expected low interrupt did Missing interrupt when the [d] power falls below
not occur warning low threshold.

Corrective action

The following table lists the corrective action that can be taken for error messages generated by
the voltage power and battery sensors.

Error message Corrective action

ENV00830x 1. Replace the motherboard battery.
2. If the problem remains, replace the motherboard.

ENV00814x-ENV00820x 1. Replace the power supply.

ENV00832x-ENV00849x 2. If the problem remains, replace the motherboard.
 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

R200 environmental error codes

Fan sensors
Fan sensor error message description

Error messages can be generated by the fan sensors for existence and status. The corrective
action for all fan sensor error messages is below all the error message descriptions.

Fan sensors for existence

Error messages can be generated by the hotswap fan sensors to indicate the existence of the fan
module within the chassis.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00821x Hotswap Fan 1.
ENV00822x Hotswap Fan 2.
ENV00823x Hotswap Fan 3.

The following table lists the error messages that can be generated by the fan module sensors.

Note: "[d]" in the sample error message represents one of the three fan module sensors.

If "x" is... Sample error message Description

1 [d] does not read [d] module is not responding.
2 [d] is in bad state [d] module is missing.

Fan sensors for status

Status error messages can be generated by the following baseboard fans within each fan module
and the power supply fans within each power supply module.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description

ENV00824x Baseboard Fan 1.
ENV00825x Baseboard Fan 2.
ENV00826x Baseboard Fan 3.
ENV00827x Baseboard Fan 4.
ENV00828x Baseboard Fan 5.
ENV00829x Baseboard Fan 6.
ENV00850x PS Fan 1 (Power supply fan 1).
ENV00851x PS Fan 2 (Power supply fan 2).
ENV00852x PS Fan 3 (Power supply fan 3).
ENV00853x PS Fan 4 (Power supply fan 4).

The following table lists the error messages that can be generated by the baseboard and power
supply fan sensors.

Note: "[d]" in the sample error message represents one of the six baseboard fan sensors or one of
the four power supply fan sensors.

If "x" is... Sample error message Description

1 [d] does not read Cannot read [d] sensor.
2 [d] is in critical high state [d] speed read exceeds critical high threshold.
3 [d] is in warning high state [d] speed read exceeds warning high threshold.
4 [d] is in warning low state [d] speed read exceeds warning low threshold.
5 [d] is in critical low state [d] speed read exceeds critical low threshold.
6 [d] expected high interrupt did not Missing interrupt when the [d] speed exceeds
occur warning high threshold.
7 [d] expected low interrupt did not Missing interrupt when the [d] speed exceeds
occur warning low threshold.
8 [d] can’t be speeded up [d] cannot be speeded up by the system.
9 [d] can’t be slowed down [d] cannot be slowed down by the system.

Corrective action

Replace the fans.

 [ Up ] [ Temperature ] [ Voltage power ] [ Fans ] [ Power supply ]

R200 environmental error codes

Power supply sensors
Power supply sensor error message description

Error messages can be generated by the power supply sensors for existence and status. The
corrective action for all power supply sensor error messages is below all the error message
descriptions.

Power supply sensors for existence

Error messages can be generated by the power supply sensors for existence.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description for existence

ENV00856x PS1.
ENV00857x PS2.

The following table lists the error messages that can be generated for the power supply existence
sensors.

Note: "[d]" in the sample error message represents one of the two sensors indicating the existence
of the power supplies.

If "x" is... Sample error message Description

2 [d] is not installed [d] is missing.

3 [d] is installed, but powered off [d] is off.

Power supply sensors for status

Error messages can be generated by the power supply sensors for status.

Note: The "x" in the code represents the actual error condition.

Platform and sensor code Sensor description for status

ENV00858x Power supply 1: Removed
ENV00859x Power supply 1: Failure
ENV00860x Power supply 1: AC (alternating current lost)
ENV00861x Power supply 2: Removed
ENV00862x Power supply 2: Failure
ENV00863x Power supply 2: AC (alternating current lost)

Note: "[d]" in the sample error message represents one of the eight sensors indicating the status of
the power supplies.

If "x" is... Sample error message Description

1 [d] does not read [d] is not responding.

2 [d] is in bad state [d] is not functioning.

3 [d] expected interrupt-to-bad did not Missing interrupt when [d] goes to bad state.
occur
4 [d] expected interrupt-to-normal did Missing interrupt when [d] goes to normal state.
not occur

Corrective action

1. Replace the power supply.

2. If the problem remains, replace the motherboard.