Unit 24 Digital Marketing Skeleton
Unit 24 Digital Marketing Skeleton
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Table of Contents
LO1 Demonstrate an understanding of the opportunities, challenges and impact of the digital
environment....................................................................................................................................4
P1 Present an overview of the digital marketing landscape and compare online and offline
marketing concepts.........................................................................................................................4
P2 Determine and analyze the key consumer trends and insights that are fueling the growth of
digital marketing..............................................................................................................................4
M1 Evaluate the opportunities and challenges facing the digital marketing landscape................4
D1 Demonstrate critical analysis and evaluation of the digital marketing landscape and the
impact of the growth of e-commerce.............................................................................................4
LO2 Examine key digital tools, platforms and channels, comparing and contrasting bricks and
mortar and other physical channels................................................................................................5
P3 Assess the key digital tools and hardware that are available to marketers in contrast to
‘bricks and mortar’ and other physical channels............................................................................5
P4 Examine the development of e-commerce and digital marketing platforms and channels in
comparison to physical channels.....................................................................................................5
M2 Critically analyze the use of appropriate digital tools, both hardware and software, to use in
a specific organization context to meet their marketing requirements.........................................5
LO3 Determine how to organize digital marketing activities and build multichannel capabilities
in an organization............................................................................................................................6
P5 Develop a digital marketing plan and strategy to build multi-channel capabilities...................6
P6 Explain how Omni channel marketing has evolved....................................................................6
M3 Apply the tools and techniques to plan an end-to-end Omni-channel marketing campaign.. 6
LO4 Evaluate methods of monitoring and measuring digital marketing effectively.......................7
Monitoring and measuring techniques:..........................................................................................7
Measurement of digital campaigns using KPIs, measurable metrics and use of analytics
platforms. Procedures used for measuring digital campaigns. Performance measures using
online metrics. Populations measures............................................................................................7
P7 Determine and evaluate the measurement techniques and performance metrics in digital
marketing.........................................................................................................................................7
P7 Determine and evaluate the measurement techniques and performance metrics in digital
marketing.........................................................................................................................................7
P8 Present a set of actions to improve performance in digital marketing.....................................7
M4 Critically evaluate application of key digital measurement techniques and performance
metrics used in digital marketing....................................................................................................7
D2 Develop a coherent and logical digital marketing strategy and determine its implications.
Generate an actionable measurement framework that can be applied in an organizational
context.............................................................................................................................................8
Bibliography.....................................................................................................................................9
LO1 Demonstrate an understanding of the opportunities, challenges and impact of
the digital environment
The digital environment:
Define what we mean by digital marketing providing an overview of the digital
landscape. The differences between online and offline marketing concepts. Describe
the key benefits of digital marketing.
Opportunities of digital marketing:
The importance of customer insight and understanding in developing effective digital
marketing activities. Rise of online consumer power.
Challenges and impacts of digital marketing:
The shift from brands and suppliers to customers and their experience of the brand. The
impact of negative publicity and meeting customer expectations in the digital age. How
to track and monitor the multitude of different devices used by customers. The
competitive environment and rising above the ‘noise’. The growth of ‘micro-moments’
and their impact on business
P1 Present an overview of the digital marketing landscape and compare online and
offline marketing concepts.
P2 Determine and analyze the key consumer trends and insights that are fueling the
growth of digital marketing.
P3 Assess the key digital tools and hardware that are available to marketers in
contrast to ‘bricks and mortar’ and other physical channels.
M2 Critically analyze the use of appropriate digital tools, both hardware and
software, to use in a specific organization context to meet their marketing
requirements.
LO3 Determine how to organize digital marketing activities and build multichannel
capabilities in an organization