S100 QE-12E-0253

June 12, 2001

Service Manual (Simplified Manual)

DETAILS

Description Part Number Remarks

S100 QY8-1378-000 As product exchange servicing
Simplified Manual applies, only required data is
included.
S100 /S100SP

Simplified Manual
QY8-1378-000

1 Product / Option / Consumable list

2 Specifications
3 Error code list
4 Service mode
(Test print, EEPROM reset....)
5 External view / Parts list
6 H/W troubleshooting flowchart
7 Special Service Information
Attached Service Test Print

BPQA-21
Rev 01 2001.6.12
1. Product / Option / Consumable lists
1.1 Products
Product Name Product Code Sales territory Remarks
Canon Bubble Jet Printer 6863A001AA USA
S100 6863A002AA CANADA
6863A003AA LATIN(LV)
6863A004AA LATIN(HV)
6863A005AA ARG
6863A006AA EUROPE
6863A007AA GERMAN
6863A008AA FRANCE
6863A009AA U.K.
Canon Bubble Jet Printer 6863A010AA JAPAN
BJ S100
Canon Bubble Jet Printer 6863A014AA AUSTRALIA
S100SP 6863A012AA ASIA(HV)
6863A013AA CHN
6863A015AA HK
6863A016AA KRN
6863A017AA Malaysia
6863A011AA TWN

1.2 Options
None

1.3 Consumables
Product Name Product Code Remarks
Canon BJ Cartridge F45-0561 BJ Cartridge (BK)
BC-20
Canon Color BJ Cartridge F45-1301 BJ Cartridge (Regular Color)
BC-21e
Canon Ink Cartridge F47-0731 Ink tank for BC-21e (BK)
BCI-21 Black
Canon Ink Cartridge F47-0741 Ink Tank for BC-21e (Color)
BCI-21 Color

*BC-22e / IS-22: Not supported

2. Specifications
2.1 Specifications (Note) Differences from the base-model BJC-2100/2100SP are in RED
DeskTop serial color bubble jet printer
Paper feeding method Auto Sheet Feeding
Resolution 720 dpi X 360 dpi
Print Speed
HQ Color 1.5ppm (Color throughput pattern)
Mono. 4ppm (Monochrome throughput pattern)
HS Color 2ppm (Color throughput pattern)
Mono. 5ppm (Monochrome throughput pattern)
Print Direction Automatically bidirectional
( Printing direction automatically changes according to
print data/ print mode/ installed cartridged type. )
Print width 203.2mm (8inch)
Interface USB only
Stacking Capacity of sheet feeder
Plain paper Max. 5mm stack (Approx. 50 sheets with 75g/m2)
LGL size Max. 10 sheets
Postcards Max. 20 sheets
Envelopes Max. 5 sheets
Transparencies Max. 20 sheets
Back Print Film
Glossy photo paper Max. 1 sheet
Glossy film Max. 1 sheet
Fabric
T-shirt transfer Max. 1 sheet
Banner paper Max. 1 sheet
Detection functions
Paper out Yes
Paper width No
Waste ink amount Yes
Presence of BJ cartridge Yes
Distinction of cartridge Yes
Ink out No
BJ/scanner cartridge Yes
Noise 45 dB (Sound pressure level ISO9296)
Environmental requirement
During operation Temp. 5 to 35 deg. C (41 to 95 deg. F)
Humidity 10% to 90%RH (no condensation)
Non operation Temp. 0 to 35 deg. C (32 to 95 deg. F)
Humidity 5% to 90%RH (no condensation)
Power supply
Input voltage/Frequency AC100V/120V 50/60Hz (LV) Japan, USA, Canada
AC220/240V 50Hz (HV) Europe, Asia
Power consumption 18W
Stand-by status 2W
External dimension
W/O paper tray/support 370(W) X 191(D) X 164(H)
W paper tray/support 370(W) X 473(D) X 241(H)
Weight 2.4kg (W/O BJ cartridge and option)
Applicable safety standards
Printer FCC,IC,CE Mark,TWN-EMC,C-Tick,VCCI
Safety UL,CUL,CB Report,GS,CE Mark,FIMKO,DENTORI,AS,PSB,CCIB,KRN-DENTORI

2.2 Product life

Whichever of the following comes first
-5 years
-Color printing 3000 pages
-Black printing 10000 pages
3. Error Code List
Errors will be displayed on the host computer monitor.
The host computer should be set to ECP or Nibble mode. Use the BJ Status Monitor in Windows.

Error Code Error indication Error condition

1000 Printer is out of paper. Push RESET botton to paper feed.
1200 Front cover is open. Close front cover.
1300 Paper jam Remove jammed paper.
1400 BJ cartridge is not installed. Install BJ cartridge and close front cover.
1440 Incorrect cartridge is installed. Install correct BJ cartridge and close front cover.

5000 Home position error H/W fail Replace printer.

5100 Carriage control error H/W fail Replace printer.
5200 Head temperature error H/W fail Replace printer.
5400 Printer temperature error H/W fail Replace printer.
5600 No cartridge while printing H/W fail Replace printer.
5B00 Waste ink full H/W fail Replace printer.
5C00 Purging operation error H/W fail Replace printer.
6100 ROM error H/W fail Replace printer.
6300 RAM error H/W fail Replace printer.
6800 EEPROM error H/W fail Replace printer.
4. Service Mode

Function Procedure Remarks

Cleaning the BJ cartridge Press and hold the RESET botton for 2 seconds or moreCleaning time
(while the AC cord is plugged in) :Approx.20seconds.)
Test print Print nozzle check pattern
1) Nozzle pattern Double click the RESET button. BC-20/21e
(while the AC cord is plugged in)
2) Service test print
Control ROM Version See *1 service test print' Needs BC-20
Page throughput Print sample : See *3
Waste ink Amount
Destination setting
EEPROM Reset See *2 EEPROM reset / Destination setting
(Reset waste ink amount)
Destination setting See *2 EEPROM reset / Destination setting
(Japan/SP/Other)

*1 Service test print

-1 Without the cartridge installed, connect the AC power
while holding down the RESET button.
-2 Release the RESET button, press it down again within 5 seconds and release.
-3 Open the front cover, install the BC-20 (black BJ cartridge) and set A4-sized paper.
-4 Double click the RESET button.
-5 Close the front cover.
-6 The printer starts service test printing.

*2 EEPROM reset / Destination setting

-1 Without the cartridge installed, connect the AC power
while holding down the RESET button.
-2 Release the RESET button, press it down again within 5 seconds and release.
-3 Hold down the RESET button for 2 seconds or more and release.
-4 < EEPROM Reset > < Destination setting >
Hold down the RESET button for 2 secs or more and release. -Japan Press the RESET button once.
-SP Press the RESET button 3 times
-Others Press the RESET button twice
After the button is pressed, the carriage will move same
number of times as the RESET button is pressed.
*3 Print sample of 'Service test print'
You can check the EEPROM settings by conducting a 'Service test print'.

Control ROM Version Amount of waste ink

Page throughputs of BK: BC-20
CL: BC-21e

Ver X.XX BC-20 Lost XX.X% Page count ->BK XXXX CL XXXX LD XXXX PaperCnt ->Nol XXXX Cad XXXX Res XXXX Gls XXXX Sel XXXX Otr XXXX

BJYYYYY PurgeCnt -> Time yyyy Dot yyyy Mnu yyyy Crg yyyy Wip yyyy Dry : OFF Purge Flag : yyyy Door : close USBSerialNo. Yyyy Fch : yy

Paper type
Destination setting Other
Japan BJ S100 Self print
SP S100SP Glossy paper
Other S100 High resolution paper
Postcard
Plain paper
5. External View / Parts List

Parts List
Key Part Number Rank Q'ty Description Remarks
A Q10-1003-710 N 1 WHOLE UNIT, W/O POWER SUPPLY UNIT
B QH3-3442-000 1 AC Adapter 100/120V 50/60HZ LV(USA,CANADA,JAPAN)
QH3-3445-000 1 AC Adapter 220/240V 50/60HZ HV(Europe)
QH3-3448-000 1 AC Adapter 220/240V, CHN/ASIA/AUS HV(CHN,ASIA,AUS)
QH3-3452-000 1 AC Adapter 220/240V, KRN HV(KRN)
QH3-3450-000 1 AC Adapter 100/120V, TWN LV(TWN)
6. H/W Troubleshooting Flowchart
(Confirmation of printer operation when refurbishing)

Connect AC power

No
Can CR/LF motor
noise be heard?
Yes

Open front cover

No
Does CRG move to head
replacement position?
Yes

Install print head

Close front cover

Does print-head return to No

home position? (listen for

Yes
<Check items of "Service Test Print">
Print the "Service Test Print" * Refer to "4.Service Mode" (Refer to the attached sample)
regarding printing method. 1) Non ejection of ink
Yes ----------------------------> Fail
No 2) Top margin:
Normal? Outside of paper -------------> Fail
3) Lines
Yes Replace print-head and Not complete ----------------> Fail
re-print "service test print". 4) Gray part
Black/white lines ---> Fail
No
Normal ?
Yes

Is waste ink capacity

Yes
10% or higher ?
No

Connect the computer

by USB

No
Possible to print ?
Yes

Normal Defective

<Note for normal printer refurbishment>

At the final step of refurbishment, be sure to set the purge reminder flag in accordance with
4. Service Mode <EEPROM RESET>. The purge reminder flag is set by initializing the EEPROM.
Unplug the power cord immediately, and do not print afterwards.
(Purge Reminder flag: Factory set so that purging operation will be performed twice when
user initially installs the print head.)
7. Service Information
7.1 Replacement using whole unit
Whole Unit (WHOLE UNIT, W/O POWER SUPPLY UNIT : Q10-1003-710)
1 Remove the AC adapter from the printer returned by the user.
2 Install the removed AC adapter in the replacement unit.
3 Affix the product name label to the replacement unit. (The label has been packaged with the replacement unit)
4 Set destination. (See "4.Service Mode" for detail)

< Composition of WHOLE UNIT, W/O POWER SUPPLY UNIT>

Enclosed
Printer unit (No product name label / No AC adapter)
Paper pick-up tray
Paper output tray
Product name labels
Packing material

7.2 Differences from the BJC-2100/2100SP

BJC-2100/2100SP S100
I/F Parallel I/F and USB USB only
External Color Two-tone color Two-tone color
Lower case/Paper output tray: Gray Access Cover/Paper output tray: Persona Blue
Other: Current color Others: Canon Neutral 7.0
Paper output tray 2 part construction 1 part construction
Can be folded Cannot be folded
Cartridge BC-20/BC-21e/BC-22e/IS-22 BC-20/BC-21e
(BC-22e/IS-22: Not supported)
 Attached Sample (Service Test Print)
Check item 1 (Non ejection of ink) : Total area of the sample below

Check item 2 (Top margin)

Ver X.XX BC-20 Lost XX.X% Page count ->BK XXXX CL XXXX LD XXXX PaperCnt ->Nol XXXX Cad XXXX Res XXXX Gls XXXX Sel XXXX Otr XXXX

BJYYYYY PurgeCnt -> Time yyyy Dot yyyy Mnu yyyy Crg yyyy Wip yyyy Dry : OFF Purge Flag : yyyy Door : close USBSerialNo. Yyyy Fch : yy

Check item 3
(Line)

Check item 4 Check item 4

(Gray part) (Gray part)

XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX
XX
XX XX XX XX XX XX XX XX XX XX XX
XX XX XX XX XX XX XX XX XX XX
XX XX XX XX XX XX XX XX XX XX XX XX

XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX XX
XX

Paper size : A4