Error Messages,

Codes, and
Procedures
In this chapter...
■ Introduction
■ Power On Self Test (POST)
■ Service Usage Profile
■ Service Diagnostics
■ Error Messages, Codes, and Procedures

Chapter
3
Introduction
This chapter describes the printer’s self-diagnostic capabilities and includes methods
to identify and remedy reported printer problems. The diagnostic routines report
problems using error messages and fault codes displayed on the Front Panel, logged
in the Service Usage Profile, listed on the Startup Page or by flashing LEDs. These
error indications serve as the entry point into the troubleshooting process. Printer
problems not directly indicated by or associated with an error message or fault code
are covered in Chapter 4, “General Troubleshooting.” Print-quality problems are
covered in Chapter 5, “Print-Quality Troubleshooting.”

Servicing Instructions
These instructions are an overview of the Steps a service technician should take, using
this manual, to service the print engine and options. If you choose not to use these
Steps, it is recommended that you start at the appropriate troubleshooting procedure
and proceed from there. When servicing the printer, always follow the safety
measures detailed in “Service Safety Summary” on page xvii.

Step 1: Identify the Problem:

■ Verify the reported problem does exist.

■ Check for any error codes and write them down.
■ Print normal customer prints and service test prints.
■ Make note of any print-quality problems in the test prints.
■ Make note of any mechanical or electrical abnormalities present.
■ Make note of any unusual noise or smell coming from the printer.
■ Print a Service Usage Profile, if the printer is able to print.
■ View the Engine Error and Jam Histories under the Service Tools menu.
■ Verify the AC input from the wall outlet is within specifications.

Step 2: Inspect and Clean the Printer:

■ Follow the cleaning instructions given in Chapter 7.

■ Verify that the power cord is in serviceable condition.
■ Restart the printer to check if the error reoccurs.

Step 3: Find the Cause of the Problem:

■ Use the troubleshooting procedures to find the root cause of the problem.
■ Use Service Diagnostics to check the printer and optional components.
■ Use the Wiring Diagrams and Plug/Jack Locator to locate test points.
■ Take voltage readings as instructed in the appropriate troubleshooting
procedure.

Step 4: Correct the Problem:

■ Use the Parts List to locate a part number.

■ Use the FRU Disassembly procedures to replace the part.

Step 5: Final Checkout:

■ Test the printer to verify the problem is corrected and no new problems arose.

3-2 Phaser 5500 Printer Service Manual

System Startup
Listed here is a typical printer startup routine from a cold start.
1. When the main power switch is turned on, the ‘Health’ LED on the Image
Processor board turns on immediately.
2. The boot loader checks for presence and condition of RAM. If an error is
detected, “RAM ERROR” appears on the display and the Red Front Panel LED
and the Health LED alternately blink at 1/2 second intervals.
3. The boot Loader then loads and runs POST diagnostics.
4. POST turns off the Health LED.
5. POST checks the Front Panel.
6. If buttons have been pushed, the Front Panel displays “Processing Input”. If no
buttons have been pushed, POST continues execution.
7. The display is reset (addressable area turns “Gray”).
8. The Front Panel LED cycles: Green, Yellow, Red, and then off.
9. The display backlight turns on (high intensity), with nominal contrast display.
10. The display area is turned on, dark Black for 1 second.
11. The display is cleared.
12. The display backlight turns on with nominal intensity.
13. The POST Vn.nn message appears, and tests are quickly executed.
14. If any tests fail, the display changes to indicate the last test run with line three
reading “CALL SERVICE”.
15. After the POST tests have successfully finished, the Xerox ‘splash screen’
appears on the Front Panel and PostScript begins initialization.
16. The Front Panel LED turns Red while the display reads “Warming up - Please
wait.”
17. The Front Panel LED turns Green and the display reads “Ready to Print.”

Error Messages, Codes, and Procedures 3-3

Power On Self Test (POST)
POST diagnostics provide a quick means of isolating a defective subsystem
associated with the Image Processor Board and SDRAM. There are two kinds of
POST faults: soft and hard. A soft fault is any fault that allows the operating system to
initialize. Soft faults do not stop printer operation and are reported on the Startup Page
after the system is running. A hard fault prevents the operating system from
initializing stopping further printer operation. Hard faults are indicated with blinking
LEDs and the failed test appearing on the display.
The following tests execute when the printer is powered on after the Boot Loader
runs, and before the operating system is loaded and initialized. Bypass POST by
pressing the OK button at power on until the splash screen appears.

POST Test Descriptions

Fault Fault
Test Code Type Description

SDRAM 1 Hard This test fails if the Boot Loader finds faulty or no RAM.

I/O ASIC 3 Hard This test determines if the I/O chip is functioning properly.

Memory 4 Hard This test checks 64-bit reads and writes to RAM memory.

EEPROM 10 Hard This test checks addressing of the NVRAM.

Ethernet 11 Hard This test checks the Ethernet core.

CPU 12 Hard This test checks that each CPU interrupt source is
Interrupts functioning.

USB 13 Hard This test checks that the USB core is functioning properly.

RTC (3 tests) 14 Soft These tests check the functionally of the Real Time Clock for
a number of conditions.

RAM DIMM 15 Soft This test examines bad or incompatible RAM DIMMs.
Presence

Install more 16 Soft Checks that there is at least 64 MB of memory installed and
RAM ignores more than 512 MB.

Too much 17 Soft Checks that there is no more than 512 MB of memory
RAM installed.

IDE Disk 20 Soft Checks the disk controller core, and runs a DIAGNOSE
command on the hard drive.

Engine 22 Hard Checks communication between the Image Processor Board

Command and the Engine Logic Board.

3-4 Phaser 5500 Printer Service Manual

POST Soft Fault Messages
When POST detects a soft error, the printer continues the startup process. Before the
printer reaches its “Ready to Print” state, the Start Page is printed with soft errors
appearing in a gray box. The box contains all soft faults encountered, with the upper
left corner of the box in the center of the Start Page, and extending to the right margin,
similar to the one shown here.

Hardware Failure:
<device>:
General Failure

These messages are substituted for <device>:

■ Real Time Clock

■ RAM Memory Slot 1 Checksum

■ RAM Memory Slot 2 Checksum

■ RAM Memory Slot 1 Rejected

■ RAM Memory Slot 2 Rejected

■ IDE Disk
For Real Time Clock errors, replace the Image Processor Board. For IDE Disk errors,
replace the Hard Drive. For memory errors, see "RAM Memory Fault Isolation" on
page 4-15.

Error Messages, Codes, and Procedures 3-5

POST Hard Fault Messages
POST indicates a hard fault by displaying a message on the Front Panel and blinking
the fault code on the health and Front Panel LEDs. There are long and short blinks. A
long blink is worth 5 and a short blink is worth 1. As an example, a blink pattern
flashed as long, long, short, short, represents fault code 5+5+1+1=12, indicating a
failure in the CPU interrupt test. Along with the blinking LEDs, the failed test also
appears on the display as:
POWER ON SELF TEST ERROR
12:CPU INTERRUPTS
CALL SERVICE
The exception to this reporting scheme is a RAM test error. The Boot Loader executes
a RAM test prior to loading POST. If the Boot Loader encounters a RAM error, the
Front Panel displays “RAM Error” and the health and Front Panel LEDs alternately
blink at 1/2-second intervals. POST does not load.

Hard Error LED Blink Patterns and Messages

LED Blink Front Panel

Pattern Message Action

1 RAM ERROR No RAM present, or faulty RAM. Alternate 1/2 second

interval blink at Front Panel and health LEDs.

1+1+1 3: I/O ASIC Image Processor Board ASIC failure. Go to “Image

Processor Isolation” on page 4-13.

1+1+1+1 4: MEMORY Checks installed memory: walking ones address, walking

one and complement data. Tests RAM memory above
diagnostics code and data addresses. Go to “RAM
Troubleshooting Procedure” on page 4-15.

5+5 10: EEPROM 1. Switch off printer power.

2. Remove and re-install the NVRAM EEPROM.
3. Switch on printer power.
4. If the error message persists, first replace the NVRAM
EEPROM, then the Image Processor Board (Go to
page 4-13).

5+5+1 11: ETHERNET Image Processor Ethernet Port Failure.

PHY Replace Image Processor Board (page 8-91).

5+5+1+1 12: CPU Replace Image Processor Board (page 8-91).

INTERRUPTS

5+5+1+1+1 13: USB Image Processor USB port failure.

Replace Image Processor Board (page 8-91).

5+5+5+5+1+1 22: ENGINE Communication with print engine has failed. Check the
COMMAND connection to the Engine Logic Board, then go to “Image
Processor Isolation” on page 4-13.

3-6 Phaser 5500 Printer Service Manual

Service Usage Profile
The Service Usage Profile tracks printer activity, consumable usage and printer
history. This data is stored in NVRAM. Service Usage Profile data includes error logs
that retain detail on the type, date, location and frequency of engine and jam errors.
While the Service Usage Profile includes data on all aspects of the printer, this section
focuses on accessing these two error logs to review printer history.

Accessing Fault Histories

Access Service Usage Profile fault histories by:
Print (if possible) the Service Usage Profile.
a. At the printer’s Front Panel, go to the Troubleshooting menu and select
Service Tools.
b. From the Service Tools menu, select Service Usage Profile. The
engine and jam error fault histories are detailed at lines 262 and 298
respectively.
Or...
View fault history logs on the Front Panel.
a. At the printer’s Front Panel, go to the Troubleshooting menu and select
Service Tools.
b. From the Service Tools menu, select Engine Error or Jam History.
Or...
If the printer is operational and connected to a network, view the fault history
using a browser.
a. Open a web browser.
b. Enter the printer’s IP address as the URL.
c. Select the Troubleshoot link and the Fault History displays.

Interpreting Fault History Error Codes

Fault histories appear on the Front Panel as a list of semi-colon separated codes. A
partial example of the Engine Error Log as it appears on the display:
0,0; 0,0; 0,0; 0,0;13, <pg_count>;13, <pg_count>;13,<pg_count>;...
The fault history logs for the engine and jams each contain 30 entries. Log entries
move right to left. Each successive error shifts the log left, with the oldest code falling
off the left and the latest code added to the right. Note that a value of 0 (zero) or “--“
in a log indicates no data and <pg_count> indicates the value of the Total Page
counter at the point when the error occurred. For display, the Engine Error Log
combines the error code and page count (lines 262 and 263 of the printed Service
Usage Profile).
Error Messages, Codes, and Procedures 3-7
A complete log consists of several lines in the Service Usage Profile report (typically
2-5 lines). A log usually has some event code, a corresponding date, a corresponding
page, and a total event counter. In the case of engine errors, there are four lines (261-
264). In the case of jams, there are five lines (291-295 and 298).

Engine Errors
This table lists the fault codes used to identify engine errors in the Service Usage
Profile. Fault codes are numeric for Engine Errors (Line item 262).

Fault History Codes for Engine Errors

Fault Fault
Code Error Code Error

0 No Error 15 Toner Cartridge Failure (J8-1 J8-2)

1 Duplex Unit Failure (H2-7) 16 Drum Cartridge Failure

(J4-1, J7-1, J7-2)

2 Exit Unit Fail (H3-1, H3-3, H3-7) 17 Temperature Sensor Failure

(No error code)

3 Stacker Lower Tray Failure 18 Humidity Sensor Failure

(H5-11~13, 21~24, 81~84, 86) (No error code)

4 Stapler Failure (H5-91, 95, 96) 19 Main Motor Failure (U0-1, U1-1)

5 Punch Failure (H5-31 ~ 34) 20 Drum Motor Failure (U1-4)

6 Finisher Failure (H5-7) 21 Toner Motor Failure (U5-1)

7 Tray 6 Failure (H1-5) 22 Laser Motor Failure (U3-5)

8 Tray 5 Failure (H1-4, H8-4) 23 Laser Unit Failure (U3-3)

9 Tray 4 Failure (H1-3, H8-3) 24 Fuser Failure (U4-1~5, U4-7, U4-8)

10 Tray 3 Failure (H1-2, H8-2) 25 Fan Failure (U4-9, U5-9)

11 Tray 2 Failure (H1-1, H8-1) 26 Engine Logic Board Failure (U6-2,

U6-3, U6-4, U6-5, U6-6 U6-7)

12 Tray 4-5 Logic Board Failure 27 Incorrect Duplex Unit (H2-8)

(H7-3, H7-4, H7-7)

13 Tray 6 Logic Board Failure 28 Incorrect Tray 4 -5 Unit (H7-8)

(H6-4, H6-7)

14 Finisher Logic Board Failure (H5-4) 29 Incorrect Finisher (H5-8)

If Engine Error codes appear in either the Engine Error Log or on the Front Panel, use
the Fault Code to find the corresponding troubleshooting procedure in the Error
Message Summary table.

3-8 Phaser 5500 Printer Service Manual

Jam Errors
The following table lists the fault history codes used in the Service Usage Profile to
record jam errors. Last Jam Location is recorded on line 291. Last Jam Error Codes
appear at line 298, and Last Jam Page number appears on line 294.
A partial example of the Last Jam Error Log as it is displayed on the Front Panel:
--;--;--;--;--;--;--;--;--;--;--;C4-0,<pg_count>;C4-1,<pg_count>;...
Limited to 30 entries, the Last Jam Error Log is a semi-colon separated list of
alphanumeric codes that indicate a specific jam location and page number within the
printer. For display, line items 294 and 298 are combined to provide the error code
and Total Page counter at the time the error occurred.

Fault History Codes for Jams

Last Jam Location Last Jam Error Jam History

(Item 291) (Item 298) Log

Paper Size Jam E1-1, PSE-1 18

Jam at Tray 1 C9-3 1

Jam at Tray 2 C1-2, C1-3 2

Jam at Tray 3 C2-1, C2-2 3

Jam at Tray 4 C3-0, C3-1 4

Jam at Tray 5 C4-0, C4-1, C4-4 5

Jam at Tray 6 C5-1, C5-2, C8-5 6

Jam at A E1-2, E1-6, E3-1, E3-2, E3-6, E4-1, E4-5, 7

F4-12, F4-16, F4-22

Jam at B C2-3, C3-3, C4-3, C5-3, C8-2 8

Jam at B and C C3-2, C4-2 16

Jam at C C8-3, C8-4 9

Jam at D C8-6 10

Jam at D and A C6-1, C6-2 15

Jam at E E4-3, E4-6, E8-2 11

Jam at F F4-17, F4-23, F4-24, F4-26, F4-32, F4-36, 12

F4-51, F4-52,F4-71, F4-72, F4-76, F4-82,
F4-83, F4-86

Jam at G F4-42, F4-43, F4-46, F4-47,F4-48, F4-53, F4- 13

54, F4-73, F4-74, F4-77, F4-78, F4-84, F4-85,
F4-87, F4-88

Jam at H F4-55, F4-56, F4-61, F4-66 14

Jam at Stacker Upper Tray F4-75 17

Error Messages, Codes, and Procedures 3-9

Use the Jam History code to find the corresponding troubleshooting procedure in the
Error Message Summary table and the Jam Location Map to locate the jam point.

Jam Location Map

The following illustrates the Door designators that key the jam location error codes
and messages. Refer to this diagram when questions arise regarding the area of the
jam.

Door H
Door E Door F

Door A
Door D
Door G
Door J

Door C Door B
s5500-614

3-10 Phaser 5500 Printer Service Manual

Service Diagnostics
Service Diagnostics provide tests for most electro-mechanical components in the
printer. Service Diagnostics also contains test prints, printer status and some NVRAM
access. Test descriptions appear in the Appendix. The Service Diagnostics Main
menu offers the options listed in the following table.

Service Diagnostics Main Menu

Menu Item Test Target

Print Service Menu Map Prints the Service Diagnostics menu map to aid menu navigation.

General Status Query information about the status, versions, and counts.

Test Prints Isolate problems with Xerographics and paper handling.

Engine NVRAM Adjustments Adjust registration in the process or scan direction on each tray.

Motors/Fan Tests These tests exercise each pint engine motor or fan.

Duplex Unit Motor Tests Tests the Duplex motor at two speeds.

Exit 2 Motor Tests Tests the Exit and Offset motors of Exit 2.

Tray 4 & 5 Motor Tests Tests the Feed/Lift and Take Away motors.

Tray 6 Motor Tests Tests the Feed/Lift and Take Away motors.

Finisher Motor Tests Tests the Horizontal Transport, Finisher, Stapler, and Punch.

Engine Sensor/Switch Test Tests print engine sensor status and operation.

Duplex Sensors/Switch Tests the Wait sensor and Door D Interlock Switch.

Exit 2 Sensor/Switch Tests Exit 2 sensors and the Door E Interlock Switch.

Tray 4 & 5 Sensor/Switch Tests Tray 4 & 5 sensors and the Door C Interlock Switch,

Tray 6 Sensor/Switch Tests the sensors and switches within Tray 6.

Finisher Sensor/Switch Tests the Finisher sensors and switches.

Solenoid/Clutch Tests Tests solenoid and clutch function in the print engine.

Exit 2 Solenoid Test Tests the functionality the Exit 2 Exit Gate solenoid.

Tray 4 & 5 Clutch Test Tests the function of the Take Away Clutch.

Tray 6 Solenoid Test Tests the Tray 6 Nudger solenoid at low and high power.

Finisher Solenoid and Clutch Tests each Finisher solenoid and the Set Clamp Clutch.
Tests

IP NVRAM Access This allows you to reset the PostScript or all NVRAM.

Engine Logic Board Save/Restore NVRAM from the Engine Logic Board.
Replacement

Finisher Board Setup Sets the Finisher/Stacker punch configuration.

Exit Exits Service Diagnostics and reboots the printer.

Error Messages, Codes, and Procedures 3-11

Using Service Diagnostics
The printer’s operating system monitors dozens of sensors located throughout the
print engine and attached options. Sensor signals are used to monitor paper handling
and mechanical activity along the entire paper path. As a sheet travels along the paper
path, sensors change state temporarily to indicate the sheet’s presence. If the pattern
of sensor state changes differs from the expected timing for a particular paper size and
path, the sensor location where the timing difference occurs identifies the error to
report.
However, having the error message information doesn’t necessarily pinpoint the
problem. Sensor signals locate where, but often cannot identify why. Motors, belts,
gears, solenoids, and dozens of other parts are involved in paper transport. Even the
sensors themselves sometimes provide erroneous readings. The Service Diagnostics
suite of tests and utilities are the best tools available to pinpoint the root cause behind
the reported error.
If confronted with an error that requires more than a cursory investigation to clear or
when directed by a troubleshooting procedure, use Service Diagnostics to exercise
select parts in the vicinity of the reported error. Tests are controlled from the Front
Panel and are described in detail in the Appendix. See “Service Diagnostics Menu
Map” on page A-4.

Starting Service Diagnostics

Access the Service Diagnostics menu one of two ways:
Entering without rebooting the printer:
1. From the printer’s main menu, scroll to Troubleshooting and press the OK
button, then scroll to Service Tools and press the OK button.
2. Hold down both the Up Arrow and Down Arrow buttons for about three
seconds. When the Service Diagnostics menu appears, scroll to Run Service
Diagnostics and press the OK button.
Entering by rebooting the printer:
1. Turn the printer power OFF.
2. Hold down the Back and Information buttons simultaneously and turn the
printer back ON.
3. Continue to hold the buttons until the following message appears on the Front
Panel: Entering Service Diagnostics, and then release the buttons.
4. The Front Panel displays the Service Diagnostics menu.
You can print a Service Diagnostics Menu Map by highlighting Print Service
Menu Map, and pressing the OK button. The printer runs through POST and returns
to Ready. You will need to re-enter Service Diagnostics. The Service Diagnostics
Menu Map also appears in the Appendix. See “Service Diagnostics Menu Map” on
page A-4.

3-12 Phaser 5500 Printer Service Manual

Service Diagnostics Controls
Button Function

BACK Returns to the prior higher level menu structure, if available.

If help text is displayed, pressing BACK restores the current menu item and
removes the help text.

CANCEL Terminates the current test or cancels current INFO display.

INFO Provides help information, if available.

Pressing INFO again restores the current menu item and removes the help
text.

UP Scrolls up one menu item within a menu list. This control does not ‘wrap’.
Used to increment data in tests requiring user input.

DOWN Scrolls down one menu item within a menu list.

This control does not ‘wrap’, the end of a menu list is designated by three
asterisks. Used to decrement data in tests requiring user input.

OK Enters the highlighted menu. Executes the current test item.

Used to select a data value entered by the user.

Front Panel Shortcuts

Mode Buttons Pressed at Power On

Skip POST diagnostics OK

Print Service Diagnostics Map Information

Reset PostScript NVRAM Back + OK

Password Bypass Up Arrow + Down Arrow

Enter Service Diagnostics Back + Information

Front Panel Language Cancel + i

Error Messages, Codes, and Procedures 3-13

Messages, Codes, and Procedures
The error messages and codes generated by the printer’s operating system, the Service
Usage Profile, and Service Diagnostics are the lead-in to the troubleshooting
procedures that follow in subsequent pages. This section correlates the output of these
three diagnostic aids and provides the troubleshooting procedure to locate and correct
reported errors.

Error Message Abbreviations

Due to limited display space, some error messages include abbreviations. The most
common abbreviations used throughout this chapter are listed here.

Error Message Abbreviations

Term Definition Comment

Reg or REGI Registration Used in designators such as Reg SNR.

SNR Sensor Often seen as SNR1 or Reg SNR.

DUP or DM Duplex Unit Optional for 2-sided printing.

F/O Feed Out Used as sensor designators F/O1 or F/O #2.

T/A Take Away Function designator for roller or motor.

H-Xport Horizontal Transport Horizontal Transport section of the Finisher.

MCU Main Control Unit Engine Logic Board

I/P Board Image Processor Image Processor Board

OCT Offset Catch Tray Offset Rollers at Exit

HCF High-Capacity Feeder Option Tray 6 or 2000-Sheet Feeder

MSI or MPT Multi-Sheet Input Used to describe Tray 1/MPT.

IOT Image Output Terminal Used instead of printer.

2TM Two-tray Module Option Trays 4 and 5 or 1000-Sheet Feeder

P/J Plug/Jack Plug (P) and or Jack (J) designators

EM Exit Module Used for either Exit (1 or optional Exit 2).

SW Switch Appears as a designator.

NVM Non-volatile Memory Used instead of NVRAM.

CRUM Customer-Replaceable Device used to store usage information on the

Unit Monitor Drum and Toner Cartridges.

Comm Communication As in MCU-DM Comm Error.

LVPS Low-Voltage Power Supply Primary power supply.

PWB Printed Wire Board Used to describe a circuit board (Tray 6 PWB).

3-14 Phaser 5500 Printer Service Manual

Error Message Summary
The Error Message Summary below lists possible error messages, along with, the
corresponding Service Diagnostic message and Service Usage Profile fault code. The
Front Panel Message column shows the message as is appears on the printer’s display
when the error occurs during normal operation. The Service Diagnostics’ error
message appears when errors occur during testing. The Engine and Jam Errors
columns list fault codes logged by the Service Usage Profile, located in the Service
Tools menu. The Go to Page column references the troubleshooting procedure related
to the error.
In cases where an error message or fault code is generated, use this table to identify
the proper procedure to clear the error. To assist you further, the troubleshooting
procedures that follow this table are named for the associated Front Panel message.

Error Message Summary

Engine Jam Go to
Front Panel Message Service Diagnostics Message Error Error Page

Main Motor Failure U0-1 Main Motor Stop 19 3-23

Main Motor Failure U1-1 Main Motor Rotation 19 3-23

Drum Motor Failure U1-4 Drum Motor Rotation 20 3-24

Laser Unit Failure U3-3 Laser Power 23 3-25

Laser Motor Failure U3-5 Polygon Motor Rotation 22 3-26

Fuser Failure U4-1 On Time 24 3-27

Fuser Failure U4-2 Over Heat Temp 24 3-29
Fuser Failure U4-3 FS1 Thermisitor 24 3-29
Fuser Failure U4-4 FS2 Thermisitor 24 3-29
Fuser Failure U4-5 PR Thermisitor 24 3-29
Fuser Failure U4-7 Cold-Sagging 24 3-30
Fan Failure U4-9 Fan Defect 25 3-32

Toner Motor Failure U5-1 Motor Rotation 21 3-33

Fan Failure U5-9 Fan Failure 25 3-34

Engine Logic Board Failure U6-2 RAM Read/Write 26 3-35

Engine Logic Board Failure U6-3 NVM Data Defect 26 3-35
Engine Logic Board Failure U6-4 NVM Read/Write 26 3-35
Engine Logic Board Failure U6-5 CP/U Power NVM 26 3-35
Engine Logic Board Failure U6-6 ASIC/CRUM 26 3-35
Engine Logic Board Failure U6-7 PPM Data 26 3-35

Paper Size Jam E1-1 Regi Area Jam 18 3-35

Jam at A E1-2 Regi Area Jam 7 3-37
Jam at A E1-6 Regi Area Jam 7 3-38

Jam at A E3-1 Fuser Area Jam 7 3-39

Jam at A E3-2 Fuser Area Jam 7 3-39
Jam at A E3-6 Fuser Area Jam 7 3-41

Error Messages, Codes, and Procedures 3-15

Error Message Summary (Continued)

Engine Jam Go to
Front Panel Message Service Diagnostics Message Error Error Page

Jam at A E4-1 Exit 2 Area Jam 7 3-42

Jam at E E4-3 Exit 2 Area Jam 11 3-44
Jam at A E4-5 Exit 2 Area Jam 7 3-44
Jam at E E4-6 Exit 2 Area Jam 11 3-47

Jam at E E8-2 Duplex Area Jam 11 3-49

Jam at Tray 2 C1-2 Tray 2 2 3-56

Jam at Tray 2 C1-3 Tray 3 2 3-59

Jam at Tray 3 C2-1 Tray 3 3 3-56

Jam at Tray 3 C2-2 Tray 3 3 3-61
Jam at B C2-3 Tray 3 8 3-59

Jam at Tray 4 C3-0 Tray 4 4 3-56

Jam at Tray 4 C3-1 Tray 4 4 3-63
Jam at B and C C3-2 Tray 4 16 3-61
Jam at B C3-3 Tray 4 8 3-59

Jam at Tray 5 C4-0 Tray 5 5 3-65

Jam at Tray 5 C4-1 Tray 5 5 3-63
Jam at B and C C4-2 Tray 5 16 3-61
Jam at B C4-3 Tray 5 8 3-59
Jam at Tray 5 C4-4 Tray 5 5 3-56

Jam at Tray 6 C5-1 Tray 6 6 3-68

Jam at Tray 6 C5-2 Tray 6 6 3-71
Jam at B C5-3 Tray 6 8 3-73

Jam at D and A C6-1 Duplex Area Jam 15 3-51

Jam at D and A C6-2 Duplex Area Jam 15 3-53

Jam at B C8-2 F/O2 SNR Static Jam 8 3-76

Jam at C C8-3 F/O3 SNR Static Jam 9 3-77
Jam at C C8-4 F/O4 SNR Static Jam 9 3-78
Jam at Tray 6 C8-5 HCF F/O SNR Static jam 6 3-79
Jam at D C8-6 Duplex 10 3-83

Jam at Tray 1 (MPT) C9-3 Tray 1/MPT 1 3-84

Jam at A F4-12 H-Xport Ent SNR ON 7 3-87

Jam at A F4-16 H-Xport Ent SNR Static Jam A 7 3-89
Jam at F F4-17 H-Xport Ent SNR Static Jam B 12 3-89

Jam at A F4-22 H-Xport Exit SNR ON Jam A 7 3-91

Jam at F F4-23 H-Xport Exit SNR ON Jam B 12 3-91
Jam at F F4-24 H-Xport Exit SNR ON Jam C 12 3-91
Jam at F F4-26 H-Xport Exit SNR Static 12 3-93

Jam at F F4-32 X’port Ent SNR ON 12 3-95

Jam at F F4-36 X’port Ent SNR Static 12 3-98

3-16 Phaser 5500 Printer Service Manual

Error Message Summary (Continued)

Engine Jam Go to
Front Panel Message Service Diagnostics Message Error Error Page

Jam at G F4-42 Buffer Path SNR ON Jam A 13 3-101

Jam at G F4-43 Buffer Path SNR ON Jam B 13 3-101
Jam at G F4-46 Buffer Path SNR Static Jam A 13 3-106
Jam at G F4-47 Buffer Path SNR Static Jam B 13 3-106
Jam at G F4-48 Buffer Path SNR Static Jam C 13 3-106

Jam at F F4-51 Compile SNR OFF Jam A 12 3-109

Jam at F F4-52 Compile SNR ON Jam A 12 3-112
Jam at G F4-53 Compile SNR ON Jam B 13 3-112
Jam at G F4-54 Compile SNR ON Jam C 13 3-112
Jam at H F4-55 Compile SNR OFF Jam B 14 3-109
Jam at H F4-56 Compile SNR Static 14 3-115

Jam at H F4-61 Set Eject Jam 14 3-118

Jam at H F4-66 Compile Paper SNR Static 14 3-121

Jam at F F4-71 Top Tray Exit SNR ON Jam A 12 3-123

Jam at F F4-72 Top Tray Exit SNR OFF Jam A 12 3-126
Jam at G F4-73 Top Tray Exit SNR ON Jam B 13 3-123
Jam at G F4-74 Top Tray Exit SNR ON Jam C 13 3-123
Jam at Stacker Upper Tray F4-75 Top Tray Exit SNR OFF Jam B 17 3-126
Jam at F F4-76 Top Tray Exit SNR Static Jam A 12 3-129
Jam at G F4-77 Top Tray Exit SNR Static Jam B 13 3-129
Jam at G F4-78 Top Tray Exit SNR Static Jam C 13 3-129

Jam at F F4-82 Gate Sensor ON 12 3-131

Jam at F F4-83 Gate Sensor Static Jam A 12 3-135
Jam at G F4-84 Gate Sensor Static Jam B 13 3-135
Jam at G F4-85 Gate Sensor Static Jam C 13 3-135
Jam at F F4-86 Gate Sensor Static Jam A 12 3-138
Jam at G F4-87 Gate Sensor Static Jam B 13 3-138
Jam at G F4-88 Gate Sensor Static Jam C 13 3-138

Tray 2 Failure H1-1 Tray 2 Fail 11 3-141

Tray 3 Failure H1-2 Tray 3 Fail 10 3-141
Tray 4 Failure H1-3 Tray 4 Fail 9 3-141
Tray 5 Failure H1-4 Tray 5 Fail 8 3-141
Tray 6 Failure H1-5 Tray 6 Fail 7 3-144

Duplex Unit Failure H2-7 Duplex Comm Failure 1 3-148

Incorrect Duplex Unit Installed H2-8 Duplex Type Error 27 3-149

Exit Unit Failure H3-1 Offset Error 2 3-150

Exit Unit Failure H3-2 Offset Error 2 3-150
Exit Unit Failure H3-7 Exit Board Comm Failure 2 3-152

Tray 1 /MPT Paper Guide - - 3-154

Does Not Match Size Menu

Tray Paper Guide Does Not H4-1 Tray 2 Paper Size Error - 3-155
Match Size Menu H4-2 Tray 3 Paper Size Error - 3-155
H4-3 Tray 4 Paper Size Error - 3-157
H4-4 Tray 5 Paper Size Error - 3-157

Error Messages, Codes, and Procedures 3-17

Error Message Summary (Continued)

Engine Jam Go to
Front Panel Message Service Diagnostics Message Error Error Page

Finisher Board Failure H5-4 NVM R/W Error 14 3-159

Finisher Failure H5-7 Finisher Comm Failure 6 3-159
Incorrect Finisher Installed H5-8 Type Error 29 3-159
Stacker Lower Tray Failure H5-11 Low Tray Fail 3 3-160
Stacker Lower Tray Failure H5-12 Low Tray Upper Limit 3 3-162
Stacker Lower Tray Failure H5-13 Low Tray Lower Limit 3 3-165
Stacker Lower Tray Failure H5-21 Front Home SNR ON 3 3-168
Stacker Lower Tray Failure H5-22 Rear Home SNR ON 3 3-170
Stacker Lower Tray Failure H5-23 Front Home SNR OFF 3 3-168
Stacker Lower Tray Failure H5-24 Rear Home SNR OFF 3 3-170
Punch Failure H5-31 SNR ON 5 3-172
Punch Failure H5-32 SNR OFF 5 3-172
Punch Failure H5-33 Home SNR ON 5 3-174
Punch Failure H5-34 Home SNR OFF 5 3-174
Stacker Lower Tray Failure H5-81 Eject Clamp SNR ON 3 3-176
Stacker Lower Tray Failure H5-82 Eject Clamp SNR OFF 3 3-176
Stacker Lower Tray Failure H5-83 Set Clamp SNR ON 3 3-178
Stacker Lower Tray Failure H5-84 Set Clamp SNR OFF 3 3-178
Stacker Lower Tray Failure H5-86 Side Reg SNR OFF 3 3-181
Stapler Failure H5-91 Staple Fail 4 3-184
Stapler Failure H5-95 Move SNR ON 4 3-185
Stapler Failure H5-96 Move SNR OFF 4 3-185

Tray 6 Logic Board Failure H6-4 NVM R/W Error 13 3-187

Tray 6 Logic Board Failure H6-7 HCF Comm Failure 13 3-188

Tray 4-5 Logic Board Failure H7-3 NVM out-of-order 12 3-189

Tray 4-5 Logic Board Failure H7-4 NVM R/W Error 12 3-189
Tray 4-5 Logic Board Failure H7-7 Comm Failure 12 3-190
Incorrect Tray 4-5 Unit H7-8 Type Error 28 3-191
Installed

Tray 2 Failure H8-1 Tray 2 Size Sensor Broken 11 3-193

Tray 3 Failure H8-2 Tray 3 Size Sensor Broken 10 3-193
Tray 4 Failure H8-3 Tray 4 Size Sensor Broken 9 3-194
Tray 5 Failure H8-4 Tray 5 Size Sensor Broken 8 3-194

Replace Toner Cartridge J1-2 Toner Empty - - 3-197

Install or Reseat Drum J3-1 Drum not installed - - 3-199

Cartridge

Drum Cartridge Failure J4-1 ATC SNR defect 16 3-200

Replace Drum Cartridge J6-1 DRUM end of life - - 3-200

Drum Cartridge Failure J7-1 DRUM Comm Error 16 3-201

Drum Cartridge Failure J7-2 DRUM NVRAM Error 16 3-200
Non-Xerox Drum Cartridge J7-3 DRUM type mismatch - 3-200

3-18 Phaser 5500 Printer Service Manual

Error Message Summary (Continued)

Engine Jam Go to
Front Panel Message Service Diagnostics Message Error Error Page

Install or Reseat Toner J8-1 Toner Comm Error 15 3-204

Cartridge
Toner Cartridge Failure J8-2 Toner Cart. read/write error 15 3-204
Replace Incorrect Toner J8-3 Toner Cart. type mismatch - - 3-205
Cartridge
Non-Xerox Toner Cartridge - - 3-205

Toner Is Low Toner Low - - 3-206

Drum Cartridge Near End of DRUM Life Near End. - - 3-207

Life

No Paper in Tray No Paper in Tray 2 or 3 - - 3-208

No Paper in Tray 4 or 5 - 3-209
No Paper in Tray 6 - 3-211

Paper Size Jam Paper Size in Tray 2 or 3 - - 3-212

Paper Size in Tray 4 or 5 - 3-214
Paper Size in Tray 6 - 3-217

Drum Cartridge Failure DRUM ATC Value Out of Range - - 3-218

Temperature Sensor Failure Temperature Value Out of Range 17 3-219
Humidity Sensor Failure Humidity Value Out of Range 18 3-219

Standard Output Tray is Full Face down Tray 1 full - - 3-220

Face down Tray 2 full - 3-220

Stacker Upper Tray is Full Finisher Tray Paper Full - - 3-222

Stacker Lower Tray is Full Finisher Mix Full Stack - - 3-223

Stapler is Empty Staple Pin Warning - - 3-225

Stapler Cartridge is Low Staple Pin Misfeed - - 3-226

Staple Failure Staple Failure - - 3-228

Finisher Stacker set over Staple Set Over Count - - 3-229

count

Punch Waste Box is Full Punch Waste Box Full - 3-233

Punch Waste Box is Missing Punch Waste Box Missing - - 3-232

Stacker Lower Tray Failure Stacker Lower Safety Fail - - 3-230

Close Door A Door A is Open - - 3-237

Close Printer Front Door Front Cover is Open - - 3-235

Close Door B Door B is Open - - 3-238

Close Door C Door C is Open - - 3-239

Close Door J Door J is Open - - 3-248

Slide in Tray 6 Feeder Tray 6 Undocked - - 3-236

Close Door E Door E is Open - - 3-242

Error Messages, Codes, and Procedures 3-19

Error Message Summary (Continued)

Engine Jam Go to
Front Panel Message Service Diagnostics Message Error Error Page

Close Door D Door D is Open - - 3-240

Close Door G Door G is Open - - 3-245

Close Door F Door F is Open - - 3-243

Close Door H Door H is Open - - 3-247

Maintenance Kit Near End of - - 3-250

Life

Replace Maintenance Kit - - 3-250

Invalid Configuration Card - - 3-250

Configuration Card Missing - - 3-250

Duplicate IP address detected - - 3-251

Using the Troubleshooting Procedures

1. Applicable Error Code(s) lists the error message(s) addressed by each
troubleshooting procedure.
2. Applicable Parts and References assist you in locating all the information
available for a particular part or procedure. Remember that disassembly
procedures, parts lists, and wiring diagrams for printer options appear in the
Phaser 5500 Printer Options Service Manual.
3. Follow each Step in a troubleshooting procedure sequentially in the order given
until the problem is fixed or resolved.
4. The Actions and Questions box instructs you to perform a certain action or
procedure. Also included are precautions and/or additional procedures you must
follow to isolate the problem.
5. When a procedure instructs you to test a component using Service Diagnostics,
see “Service Diagnostics” on page 3-11 for the detailed steps and functions for
testing parts of the printer.
6. Each action is followed by a question. If your response to the question is “Yes”,
then follow the instructions for a “Yes” reply. If your response to the question is
“No”, then follow the instructions for a “No” reply.
7. Note that two types of photo sensors are used: photo-reflective and photo-
receptive. Photo-reflective sensors use light reflected back from an object to
detect its presence or absence. Photo-receptive sensors use an actuator or the
object itself to block the light path to detect an object or condition.
8. Troubleshooting procedures frequently ask you to take voltage readings or test
for continuity or resistance at certain test points. The Reference table provides
pointers to the diagrams that provide this information.
9. Troubleshooting Procedures often ask you to replace a printer component. When
instructed to replace a non-spared component and that component is part of a
parent assembly, replace the entire parent assembly.
3-20 Phaser 5500 Printer Service Manual
Measurement Techniques
1. Unless indicated otherwise, the instruction “switch On printer main power”
means for you to switch On printer power and let the printer proceed through
POST to a ‘Ready’ condition.
2. When instructed to take voltage, continuity or resistance readings on wiring
harness, proceed as follows: Check P/J 232–1 to P/J 210–5 by placing the red
probe (+) of your meter on pin 1 of P/J 232, and place the black probe (–) of your
meter on pin 5 of P/J 210.
3. When instructed to take resistance readings between
“P/J 232 <=> P/J 210” (without specified pin numbers), check all pins. See
“Wiring Diagrams” for the location of all wiring harnesses and pins.
4. When instructed to take a voltage reading, the black probe (–) is generally
connected to a pin that is either RTN (Return) or SG (Signal Ground). You can
substitute any RTN pin or test point in the printer, and you can use FG (frame
ground) in place of any SG pin or test point. To locate connectors or test points,
see “Wiring Diagrams” for more information.
5. Before measuring voltages make sure the printer is switched On, the Drum
Cartridge and the paper trays are in place, and the interlock switches are actuated,
unless instructed otherwise.
6. All voltages given in the troubleshooting procedures are approximate values. The
purpose of voltage readings is to determine whether or not a component is
receiving the correct voltage and if gating (a voltage drop) occurs during
component actuation. Gating signals may be nothing more than a pulse, resulting
in a momentary drop in voltage that may be difficult or impossible to read on the
average multi-meter.
Unless otherwise specified, these voltage tolerances are used within this section:

Stated Measured

+3.3 VDC +3.135 to +3.465 VDC

+5.0 VDC +4.75 to +5.25 VDC

+24.0 VDC +21.6 to +26.4 VDC

0.0 VDC Less than +0.5 VDC

Error Messages, Codes, and Procedures 3-21

Entry Level Fault Isolation Procedure
Use this procedure to quickly locate the general area of the problem.

Entry Level Troubleshooting Procedure

Step Actions and Questions Yes No

1 Cycle printer power. Go to Step 4. Go to Step 2.

Does READY TO PRINT appear on the
Front Panel Within 1 minute?

2 Does the printer display an error Go to the procedure Go to Step 3.

message or code? for that error or
code.

3 Is the Front Panel LCD/LED Display Go to Front Panel Go to Step 4.

defective, or the buttons inoperable? Troubleshooting
page 4-4.

4 Run Test Prints from all input trays: Go to the procedure Go to Step 5.
1. In the Main Menu, select for that error
Troubleshooting and press OK. message or code.
2. Select Print Quality Problems and
press OK.
3. Select Test Prints and press OK.
Does the printer display an error
message or code while printing?

5 Do the test prints print? Go to Step 6. Go to Step 7.

6 Evaluate the test prints. Go to Step 8. Go to “Print-Quality

Does the print quality meet the print Troubleshooting” on
quality specifications? page 5-2.

7 Enter Service Diagnostics and generate Go to “Image Go to “Inoperative

Test Prints from all input trays. Processor Isolation” Printer” page 4-10.
Do the test prints print? on page 4-13.

8 Request the customer send a print job Problem solved; Go to “Network

from their application. return to Final Problems”
Did the job print successfully? Checkout in the page 4-2.
Service Flowchart.

3-22 Phaser 5500 Printer Service Manual

Main Motor Failure
The Main Motor stopped or didn’t start on time.

Applicable Error Codes

Main Motor Failure - U0-1 Main Motor Stop
Main Motor Failure - U1-1 Main Motor Rotation

Main Motor Troubleshooting Reference

Applicable Parts References

■ Motor Assembly ■ Print Engine P/J Electrical (page 10-12)

■ Engine Logic Board ■ Print Engine Drive/Crum Wiring (page 10-25)
■ PL7.1 Print Engine Drive (page 9-38)
■ PL8.1 Print Engine Electrical (page 9-40)

Main Motor Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Motor Assembly installation. Go to Step 2. Correct the

Remove the Upper Rear Cover installation.
(page 8-15).
Is the Motor Assembly installed
correctly?

2 Test Motor Assembly operation. Go to Step 6. Go to Step 3.

Run the Service Diagnostics Main Motor
test.
Does the motor run?

3 Check the Motor Assembly connection. Go to Step 4. Connect P/J214

Are P/J214 and P/J408 connected? and P/J408.

4 Check continuity between the Motor Go to Step 5. Repair the wiring.

Assembly and Engine Logic Board.
Does each wire conduct between P/
J214 <=> P/J408?

5 Check for +24 V to the Motor Assembly. Replace the Motor Replace the
Is there +24 V across P/J214-1/-2 (+) <=> Assembly Engine Logic
ground? (page 8-84). Board
(page 8-89).

Error Messages, Codes, and Procedures 3-23

Drum Motor Failure - U1-4 Drum Motor Rotation
The Drum Cartridge drive motor failed.

Applicable Error Code

Drum Motor Failure - U1-4 Drum Motor Rotation

Drum Motor Troubleshooting Reference

Applicable Parts References

■ Drum Cartridge ■ Print Engine P/J Electrical (page 10-12)

■ Fuser ■ Print Engine Drive/CRUM Wiring (page 10-25)
■ Motor Assembly ■ PL5.1 Laser, CRU and Toner Dispense (page 9-32)
■ Engine Logic Board ■ PL6.1 Fuser and Exit 1 (page 9-34)
■ PL7.1 Print Engine Drive (page 9-38)
■ PL8.1 Print Engine Electrical (page 9-40)

Drum Motor Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Fuser installation. Go to Step 2. Correct the Fuser

Is the Fuser installed properly? (page 8-76).

2 Check the Drum Cartridge installation. Go to Step 3. Correct the

Is the Drum Cartridge installed installation.
properly?

3 Test the Drum Motor. Go to Step 4. Verify motor

Run the Service Diagnostics Drum Motor installation. Go to
test. Step 5.
Does the motor run?

4 Check the Motor Assembly installation. Replace the Correct the

Remove the Upper Rear Cover. Engine Logic installation.
Is the Motor installed properly? Board
(page 8-89).

5 Check Drum Motor rotation. Go to Step 6. Verify installation.

Can the rotor be rotated by hand
without excessive load?

6 Check the Motor Assembly connection. Go to Step 7. Connect the

Are P/J214 and P/J408 connected? Motor.

7 Check continuity between the Motor Go to Step 8. Repair the wiring.

Assembly and Engine Logic Board.
Is there continuity on each wire
between P/J214 <=> P/J408?

3-24 Phaser 5500 Printer Service Manual

Drum Motor Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

8 Check for +24 V to the Motor Replace the Motor Replace the
Is there +24 V across P/J214-1/-2 (+) <=> Assembly Engine Logic
ground? (page 8-84). Board
(page 8-89).

Laser Unit Failure - U3-3 Laser Power

The Laser Assembly has failed.

Applicable Error Code

Laser Assembly Failure - U3-3 Laser Power

Laser Assembly Troubleshooting Reference

Applicable Parts References

■ Drum Cartridge ■ Print Engine P/J Laser and Exit PWB (page 10-7)
■ Laser Assembly ■ Print Engine laser Assembly Wiring (page 10-29)
■ Engine Logic Board ■ PL5.1 Laser, CRU and Toner Dispense (page 9-32)
■ PL8.1 Print Engine Electrical (page 9-40)

Laser Assembly Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Drum Cartridge installation. Go to Step 2. Correct the

Is the Drum Cartridge installed installation.
properly?

2 Check the Laser Assembly installation. Go to Step 3. Correct the Laser

Is the Laser Assembly installed (page 8-74).
properly?

3 Check the Laser Assembly connection. Go to Step 4. Connect the

Are P/J140 and P/J406 connected? Laser.

4 Check the Laser Assembly connections. Go to Step 5. Connect P/J130,

Are P/J130, P/J620 and P/J406 P/J620 and P/
connected? J406.

5 Check continuity between the Laser Go to Step 6. Repair the wiring.

Assembly and the Engine Logic Board.
Is there continuity on each wire
between P/J140 <=> P/J406?

Error Messages, Codes, and Procedures 3-25

Laser Assembly Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

6 Check continuity between the Laser Go to Step 7. Repair the wiring.

Assembly and the Engine Logic Board.
Is there continuity on each wire
between P/J130 <=> P/J406?

7 Check for +5 V to the Laser Assembly. Go to Step 8. Replace the

Is there +5 V across P/J140-8 (+) <=> Engine Logic
ground? Board
(page 8-89).

8 Check for +24 V to the Laser. Replace the Laser Replace the
Is there +24 V across P/J130-5 (+) <=> Assembly Engine Logic
ground? (page 8-74). Board
(page 8-89).

Laser Motor Failure - U3-5 Polygon Motor Rotation

The Scanner Motor, located in the Laser Assembly, failed.

Applicable Error Code

Laser Failure - U3-5 Polygon Motor Rotation

Scanner Motor Troubleshooting Reference

Applicable Parts References

■ Drum Cartridge ■ Print Engine P/J Laser and Exit PWB (page 10-7)
■ Laser Assembly ■ Print Engine laser Assembly Wiring (page 10-29)
■ Engine Logic Board ■ PL5.1 Laser, CRU and Toner Dispense (page 9-32)
■ PL8.1 Print Engine Electrical (page 9-40)

Scanner Motor Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Drum Cartridge installation. Go to Step 2. Correct the

Is the Drum Cartridge installed installation.
properly?

2 Test the Scanner Motor. Replace Laser Go to Step 4.

Run the Service Diagnostics Laser Scan Assembly or
Motor test. Engine Logic
Does the motor run? Board.

3 Check the Laser connection. Go to Step 4. Connect the

Are P/J140 and P/J406 connected? Laser Assembly.

3-26 Phaser 5500 Printer Service Manual

Scanner Motor Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

4 Check the Laser connections. Go to Step 5. Connect P/J130,

Are P/J130, P/J620 and P/J406 P/J620 and P/
connected? J406.

5 Check continuity between the Laser and Go to Step 6. Repair the wiring.
the Engine Logic Board.
Is there continuity on each wire
between P/J140 <=> P/J406?

6 Check continuity between the Laser and Go to Step 7. Repair the wiring.
the Engine Logic Board.
Is there continuity on each wire
between P/J130 <=> P/J406?

7 Check for +5 V to the Laser. Go to Step 8. Replace the

Is there +5 V across P/J140-8 (+) <=> Engine Logic
ground? Board
(page 8-89).

8 Check for +24 V to the Laser. Replace the Laser Replace the
Is there +24 V across P/J130-5 (+) <=> assembly Engine Logic
ground? (page 8-74). Board
(page 8-89).

Fuser Failure - U4-1 On Time

Note
Following display of this error, leave power applied for 7 minutes, then cycle
printer power. If the error reoccurs, procede with troubleshooting procedure.

The Fuser failed to reach temperature within the warm-up period. Possible faults are:
■ During the Warm-Up period, the Control Thermistor does not detect the
Ready temperature even when the specified time has passed.
■ During the Standby period, the Control Thermistor does not detect the
required temperature even when the specified time has passed.
■ During the Standby period, the Control Thermistor does not detect the
required temperature even when the specified time has passed.
■ During idling after power-on, the Control Thermistor does not detect the
idling stop temperature even after the specified time has passed.
■ During print, the Control Thermistor does not detect the required
temperature even when the specified time has passed.

Error Messages, Codes, and Procedures 3-27

Applicable Error Code
Fuser Failure - U4-1 On Time

Fuser On Time Troubleshooting Reference

Applicable Parts References

■ Fuser ■ Print Engine P/J Fuser and Exit 1 (page 10-8)

■ LVPS ■ “Print Engine Fuser Wiring (page 10-22)
■ PL6.1 Fuser and Exit 1 Unit (page 9-34)
■ PL8.1 Print Engine Electrical (page 9-40)

Fuser On Time Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Fuser for a paper jam. Remove the Go to Step 2.

Open Door A. paper.
Is there a paper jam in the Fuser?

2 Check the Fuser installation. Go to Step 3. Correct the

Is the Fuser installed properly? installation.

3 Check continuity on the junction connector. Go to Step 4. Replace the

Fuser
Warning: Allow the Fuser to cool.
(page 8-76).
Remove the Fuser.
Is there continuity on the pins?

4 Check Fuser resistance. Go to Step 5. Replace the

Is the resistance across P/J600-1 and P/ Fuser
J600-11 less than or equal to 100 ohms? (page 8-76).

5 Check Fuser resistance. Go to Step 6. Replace the

Is the resistance across P/J600-4 and P/ Fuser
J600-11 less than or equal to 100 ohm? (page 8-76).

6 Check Fuser resistance. Go to Step 7 Replace the

Is the resistance across P/J600-7 and P/ Fuser
J600-11 less than or equal to 100 ohm? (page 8-76).

7 Check Fuser resistance. Go to Step 8. Replace the

Is the resistance across P/J131-1 and P/ Fuser
J131-2 more than or equal to 3 k-ohm? (page 8-76).

8 Check Fuser resistance. Go to Step 9. Replace the

Is the resistance between P/J132-1 and Fuser
P/J132-2 greater than or equal to (page 8-76).
3 k-ohm?

9 Check Fuser resistance. Go to Step 10. Replace the

Is the resistance across P/J133-1 and P/ Fuser
J133-2 greater than or equal to (page 8-76).
3 k-ohm?

3-28 Phaser 5500 Printer Service Manual

Fuser On Time Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

10 Check the Fuser connection. Go to Step 11. Connect P/J6.

Is P/J6 connected?

11 Check continuity between the Fuser and Go to Step 12. Repair the wiring.
LVPS.
Is there continuity on each wire
between P/J600 <=> P/J6?

12 Check for +5 V to the Fuser. Replace the Fuser Replace the

Is there +5 V between these pins? (page 8-76) LVPS
P/J6-1 <=> P6-2 (page 8-92).
P/J6-1 <=> P6-3
P/J6-1 <=> P6-4

13 Check the LVPS and the Engine Logic Replace the Connect P/J401
Board connection. Engine Logic and P/J525.
Are P/J401 and P/J525 connected? Board
(page 8-89).

Fuser Failure - U4-n Over Heat / Thermistor

The Fuser failed to reach temperature within the warm-up period. The control
thermistors has detected a temperature higher than the specified value, or one of the
thermistors has failed.

Applicable Error Codes

Fuser Failure - U4-2 Over Heat Temp
Fuser Failure - U4-3 FS1 Thermistor
Fuser Failure - U4-4 FS2 Thermistor
Fuser Failure - U4-5 Pressure Roller Thermistor

Fuser Thermistor Troubleshooting Reference

Applicable Parts References

■ Fuser ■ Print Engine P/J Fuser and Exit 1 (page 10-8)
■ LVPS ■ “Print Engine Fuser Wiring (page 10-22)
■ PL6.1 Fuser and Exit 1 Unit (page 9-34)
■ PL8.1 Print Engine Electrical (page 9-40)

Error Messages, Codes, and Procedures 3-29

Fuser Thermistor Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Fuser installation. Go to Step 2. Correct the

Is the Fuser installed properly? installation.

2 For FS1 Thermistor Only. Go to Step 3. Replace the

Is the resistance across P/J131-1 and P/ Fuser
J131-2 more than or equal to 3 k-ohm? (page 8-76).

3 For FS2 Thermistor Only. Go to Step 4. Replace the

Is the resistance between P/J132-1 and Fuser
P/J132-2 greater than or equal to (page 8-76).
3 k-ohm?

4 For Pressure Roller Thermistor Only. Go to Step 5. Replace the

Is the resistance across P/J133-1 and P/ Fuser
J133-2 greater than or equal to (page 8-76).
3 k-ohm?

5 Check the Fuser connection. Go to Step 6. Connect P/J6.

Is P/J6 connected?

6 Check continuity between the Fuser and Go to Step 7. Repair the wiring.
LVPS.
Is there continuity on each wire
between P/J600 <=> P/J6?

7 Check power to the Fuser Replace the Fuser Replace the

Is there +XX V across P/JXXX (+) <=> (page 8-76). LVPS
ground? (page 8-92).

Fuser Failure - U4-7 Cold Sagging

The Fuser temperature regulation failed.

Note
Following display of this error, leave power applied for 7 minutes, then cycle
printer power. If the error reoccurs, proceed with troubleshooting procedure.

Applicable Error Code

Fuser Failure - U4-7 Cold Sagging

3-30 Phaser 5500 Printer Service Manual

Fuser Cold Sagging Troubleshooting Reference

Applicable Parts References

■ Fuser ■ Print Engine P/J Fuser and Exit 1 (page 10-8)

■ LVPS ■ “Print Engine Fuser Wiring (page 10-22)
■ Engine Logic Board ■ PL6.1 Fuser and Exit 1 Unit (page 9-34)
■ PL8.1 Print Engine Electrical (page 9-40)

Fuser Cold Sagging Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Fuser for a paper jam. Go to Step 2. Remove the

Open Door A. paper.
Is there a paper jam in the Fuser?

2 Check the Fuser installation. Go to Step 3. Install the Fuser

Open Door A. correctly.
Is the Fuser installed correctly?

3 Test the Fuser Exit Sensor operation. Go to Step 5. Go to Step 4.

1. Open Door A.
2. Run the Service Diagnostics Fuser Exit
Sensor test.
Does sensor state change each time the
Fuser is installed or removed?

4 Check the resistance of the Fuser. Go to Step 7. Replace the

Is there an open circuit in the Center Fuser
Thermistor between J131-1 and J131-2? (page 8-76).
Is the resistance of the Rear STS across
J131-1 and J131-2 equal or greater than
3 k-ohm?

5 Check the Pressure Roller Thermistor Go to Step 6. Replace the

resistance. Fuser
Is there an open circuit in the Pressure (page 8-76).
Roller Thermistor between J133-1 and
J133-2?
Is the resistance of the Pressure Roller
Thermistor across J133-1 and J133-2
more than or equal to 3 k-ohm?

6 Check the Fuser for connection. Go to Step 7. Connect P/J6.

Is LVPS P/J6 connected?

7 Check the Fuser connections. Replace Engine Connect P/J410,

Are P/J410, P/J607, P/J600, P131 and Logic Board P/J607, P/J600,
P133 connected? (page 8-89). P131 and P133.

Error Messages, Codes, and Procedures 3-31

Fan Failure - U4-9 Fan Defect
The Fuser Fan failed.

Applicable Error Codes

Fuser Failure - U4-9 Fan Defect

Fuser Fan Failure Troubleshooting Reference

Applicable Parts References

■ Fuser Fan ■ Print Engine P/J Electrical (page 10-12)

■ Motor Assembly ■ Print Engine Drive/CRUM Wiring (page 10-25)
■ Engine Logic Board ■ PL5.1 Laser, CRU and Toner Dispense (page 9-32)
■ PL7.1 Print Engine Drive (page 9-38)
■ PL8.1 Print Engine Electrical (page 9-40)

Fuser Fan Failure Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Fuser Fan installation. Go to Step 2. Correct the

1. Remove the I/P Board Cover. installation.
2. Remove the Upper Rear Cover.
Is the Fan installed properly (label out)?

2 Check if the Fuser Fan rotates. Go to Step 7. Go to Step 3.

Does the Fan rotate?

3 Test the Fuser Fan. Go to Step 7. Go to Step 4.

Run the Service Diagnostic Fuser Fan test.
Does the Fuser Fan operate properly?

4 Check the Fuser Fan connection (CN102). Go to Step 5. Connect the Fan.
Is the Fan connected?

5 Check continuity between the Fan and Go to Step 6. Replace the Fan
Motor Assembly (CN102). (page 8-59).
Is there continuity on each wire?

6 Check for +24 V to the Fuser Fan. Replace the Fan Replace the
Is there +24 V across CN102-3(+) <=> (page 8-59). Engine Logic
ground? Board
(page 8-89), then
replace the Motor
Assembly.

3-32 Phaser 5500 Printer Service Manual

Toner Motor Failure - U5-1 Motor Rotation
The Toner Dispense Motor failed to rotate.

Applicable Error Codes

Toner Motor Failure - U5-1 Motor Rotation

Troubleshooting Reference

Applicable Parts References

■ Toner Cartridge ■ Print Engine P/J Drum and Toner Cartridge

■ Toner Dispense (page 10-6)
Assembly ■ Print Engine Xerographics Wiring (page 10-24)
■ Toner Dispense Motor ■ PL5.1 Laser, CRU and Toner Dispense (page 9-32)
■ Engine Logic Board ■ PL8.1 Print Engine Electrical (page 9-40)

Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Toner Cartridge installation. Problem solved. Go to Step 2.

Reinstall the Toner Cartridge.
Does it operate properly?

2 Check Toner Dispense Assembly rotation. Go to Step 3. Restore proper

Does the gear located at the lower part operation.
of the Toner Dispense Assembly rotate?

3 Check Toner Dispense Assembly clogging. Go to Step 4. Clean the pipe.

Is the pipe located at the lower part of
the Toner Dispense Assembly clogged?

4 Test Dispense Motor operation. Replace the Go to Step 5.

Run the Service Diagnostics Dispense Engine Logic
Motor test. Board
Does the motor operate? (page 8-89).

5 Check the Dispense Motor for connection. Go to Step 6. Connect P/J216

Are P/J216 and P/J420 connected? and P/J420.

6 Check continuity between the Dispense Go to Step 7. Repair the wiring.

Motor and Engine Logic Board.
Is there continuity on each wire
between P/J216 <=> P/J420?

7 Check for +24 V at the Dispense Motor Replace the Replace the
Is there +24 V across P/J216-1 (+) <=> Dispense Motor Engine Logic
ground? (page 8-73). Board
(page 8-89).

Error Messages, Codes, and Procedures 3-33

Fan Failure - U5-9 Fan Failure
The Drum Cartridge Fan failed.

Applicable Error Code

Fan Failure - U5-9 Fan Defect

Drum Cartridge Fan Failure Troubleshooting Reference

Applicable Parts References

■ Drum Cartridge ■ Print Engine P/J Drum and Toner Cartridge (page 10-6)
Fan ■ Print Engine Xerographics Wiring (page 10-24)
■ Engine Logic ■ PL5.1 Laser, CRU and Toner Dispense (page 9-32)
Board ■ PL8.1 Print Engine Electrical (page 9-40)

Drum Cartridge Fan Failure Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Drum Fan installation. Go to Step 2. Correct the

1. Remove the I/P Board Cover. installation.
2. Remove the Top Cover.
Is the Fan installed properly (label out)?

2 Check if the Drum Cartridge Fan rotates. Go to Step 7. Go to Step 3.

Does the Fan rotate?

3 Test the Drum Cartridge Fan. Go to Step 7. Go to Step 4.

Run the Service Diagnostic Drum
Cartridge Fan test.
Does the Fan operate properly?

4 Check the Fan connection. Go to Step 5. Connect the Fan.

Is P/J221 connected?

5 Check continuity between the Fan and Go to Step 6. Replace the Fan
Engine Logic Board. (page 8-58).
Is there continuity on each wire?

6 Check for +24 V at the Drum Cartridge Go to Step 7. Replace the

Fan. Engine Logic
Is there +24 V across P/J221 (+) <=> Board
ground? (page 8-89).

7 Test the Drum Cartridge Fan. Replace the Fan Replace the
Run the Service Diagnostic Drum (page 8-58) Engine Logic
Cartridge Fan test. Board
Does the Fan receive the voltage from (page 8-89).
the test?

3-34 Phaser 5500 Printer Service Manual

Engine Logic Board Failure - U6-2, 3, 4, 5, 6, 7
Engine Logic Board components have failed.

Applicable Error Codes

Engine Logic Board Failure - U6-2 RAM Read/Write
Engine Logic Board Failure - U6-3 NVM Data Defect
Engine Logic Board Failure - U6-4 NVM Read/Write
Engine Logic Board Failure - U6-5 CP/U Power NVM
Engine Logic Board Failure - U6-6 ASIC/CRUM
Engine Logic Board Failure - U6-7 PPM Data

Engine Logic Board Troubleshooting Reference

Applicable Parts References

■ Engine Logic ■ Engine Logic Board P/J Locator (page 10-13)

Board ■ PL8.1 Print Engine Electrical (page 9-40)

Engine Logic Board Troubleshooting Procedure

Step Actions and Questions Yes No

1 Does the error occur when the power is Go to Step 2. Problem solved.
cycled?

2 Check Engine Logic Board connections. Go to Step 3. Connect all

Are all the connectors connected? connectors. Go to
Step 3.

3 Does the error reoccur when power is Replace the Problem solved.
applied? Engine Logic
Board
(page 8-89).

Paper Size Jam - E1-1 Regi Area Jam

Paper did not pass the Registration Sensor located behind Door A, within the
specified time.

Applicable Error Code

Paper Size Jam - E1-1 Regi Area Jam

Error Messages, Codes, and Procedures 3-35

Paper Size Jam (Registration Sensor) Troubleshooting Reference

Applicable Parts References

■ Registration Sensor ■ Print Engine P/J Registration Transport (page 10-10)

■ Registration Clutch ■ Print Engine Registration Transport Wiring
■ Take Away Roller (page 10-23)
■ Engine Logic Board ■ PL4.1 Transportation and Registration (page 9-22)
■ PL4.5 Registration (page 9-30)
■ PL8.1 Print Engine Electrical (page 9-40)

Paper Size Jam (Registration Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check paper position at Door A or B. Remove the Go to Step 2.

Does the paper touch the Registration paper.
Sensor or Feeder’s Pre-Feed Sensor?

2 Check the Take Away Roller. Clean or replace Go to Step 3.

Open Door A. the Take Away
Is the Take Away Roller worn or Roller.
contaminated with paper dust?

3 Test the Registration Sensor. Go to Step 7. Go to Step 4.

1. Open Door A.
2. Run the Service Diagnostics
Registration Sensor test.
Does the sensor change state?

4 Check the Registration Sensor connection. Go to Step 5. Connect the

Are P/J104 and P/J403B connected? sensor.

5 Check continuity between the Registration Go to Step 6. Repair the wiring.

Sensor and Engine Logic Board.
Is there continuity on each wire
between P/J104 <=> P/J403?

6 Check for +5 V at the Registration Sensor. Replace the Replace the

Is there +5 V across the sensor Registration Engine Logic
connector’s P/J104-1 <=> ground? Sensor Board
(page 8-52). (page 8-89).

7 Test the Registration Clutch operation. Replace the Go to Step 8.

Run the Service Diagnostics Registration Engine Logic
Clutch test. Board
Does the clutch operate properly? (page 8-89).

8 Check the Registration Clutch connection. Go to Step 9. Connect P/J215

Are P/J215 and P/J403B connected? and P/J403B.

9 Check continuity between the Registration Go to Step 10. Repair the wiring.
Clutch and Engine Logic Board.
Is there continuity on each wire
between P/J215 <=> P/J403?

3-36 Phaser 5500 Printer Service Manual

Paper Size Jam (Registration Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

10 Check for +24 V to the Registration Clutch. Go to Step 11. Replace the
Is there +24 V across P215-2 (+) <=> Engine Logic
ground? Board
(page 8-89).

11 Check Registration Clutch resistance. Replace the Replace

Is the resistance between J215-1 and Engine Logic Registration
J215-2 approximately 240 ohms? Board Clutch
(page 8-89). (page 8-51).

Jam at A - E1-2 Regi Area Jam

Paper did not activate the Fuser Exit Sensor, located behind Door A, within the
specified time following activation of the Registration Clutch.

Applicable Error Code

Jam at A - E1-2 Regi Area Jam

E1-2 Regi Area Jam (Fuser Exit Sensor) Troubleshooting Reference

Applicable Parts References

■ Fuser Exit Sensor ■ Print Engine P/J Drum and Toner Cartridge
■ Registration Clutch (page 10-6)
■ Take Away Roller ■ Print Engine Exit 1 Wiring (page 10-30)
■ Exit PWB ■ PL4.1 Transportation and Registration (page 9-22)
■ Engine Logic Board ■ PL4.5 Registration (page 9-30)
■ PL6.1 Laser, CRU, and Toner Dispense (page 9-32)
■ PL8.1 Print Engine Electrical (page 9-40)

E1-2 Regi Area Jam (Fuser Exit Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check paper position behind Door A. Remove the Go to Step 2.

Does the paper touch the Fuser Exit paper.
Sensor?

2 Check the Take Away Roller. Clean or replace Go to Step 3.

Is the Take Away Roller worn or the Take Away
contaminated with paper dust? Roller.

Error Messages, Codes, and Procedures 3-37

E1-2 Regi Area Jam (Fuser Exit Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

3 Test the Fuser Exit Sensor. Go to Step 7. Go to Step 4.

1. Open Door A.
2. Run the Service Diagnostics Fuser Exit
Sensor test.
Does the sensor change state?

4 Check the Fuser Exit Sensor connection. Go to Step 5. Connect the

Are P/J125 and P/J410 connected? sensor.

5 Check continuity between the Fuser Exit Go to Step 6. Repair the wiring.
Sensor and Engine Logic Board.
Is there continuity on each wire
between P/J125 <=> P/J410?

6 Check for +5 V at the Fuser Exit Sensor. Replace the Fuser Replace the
Is there +5 V across the sensor Exit Sensor Engine Logic
connector’s P/J125-3 <=> ground? (page 8-77) Board
(page 8-89).

7 Test the Registration Clutch operation. Replace the Go to Step 8.

Run the Service Diagnostics Registration Engine Logic
Clutch test. Board
Does the clutch operate properly? (page 8-89).

8 Check the Registration Clutch connection. Go to Step 9. Connect P/J215

Are P/J215 and P/J403B connected? and P/J403B.

9 Check continuity between the Registration Go to Step 10. Repair the wiring.
Clutch and Engine Logic Board.
Is there continuity on each wire
between P/J215 <=> P/J403B?

10 Check for +24 V to the Registration Clutch. Go to Step 11. Replace the
Is there +24 V across P215-2 (+) <=> Engine Logic
ground? Board
(page 8-89).

11 Check Registration Clutch resistance. Replace the Replace

Is the resistance between J215-1 and Engine Logic Registration
J215-2 approximately 240 ohms? Board Clutch
(page 8-89). (page 8-51).

Jam at A - E1-6 Regi Area Jam

Paper remains at the Registration Sensor located behind Door A.

Applicable Error Code

Jam at A - E1-6 Regi Area Jam

3-38 Phaser 5500 Printer Service Manual

E1-6 Regi Area Jam (Registration Sensor) Troubleshooting Reference

Applicable Parts References

■ Registration ■ Print Engine P/J Registration Transport (page 10-10)

Sensor ■ Print Engine Registration Transport Wiring (page 10-23)
■ Engine Logic ■ PL4.5 Registration (page 9-30)
Board
■ PL8.1 Print Engine Electrical (page 9-40)

E1-6 Regi Area Jam (Registration Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check paper position at Door A. Remove the Go to Step 2.

Is paper touching the Registration paper.
Sensor?

2 Test the Registration Sensor. Replace the Go to Step 3.

1. Open Door A. Engine Logic
Board
2. Run the Service Diagnostics
(page 8-89).
Registration Sensor test.
Does the sensor change state?

3 Check the Registration Sensor connection. Go to Step 4. Connect the

Are P/J104 and P/J403 connected? sensor.

4 Check continuity between the Registration Go to Step 5. Repair the wiring.

Sensor and Engine Logic Board.
Is there continuity on each wire
between P/J104 <=> P/J403?

5 Check for +5 V at the Registration Sensor. Replace the Replace the

Is there +5 V across the sensor Registration Engine Logic
connector’s P/J104-1 <=> ground? Sensor Board
(page 8-52). (page 8-89).

Jam at A - Fuser Area Jam

Paper did not actuate the Fuser Exit Sensor, located behind Door A, within the
specified time.

Applicable Error Codes

Jam at A - E3-1 Fuser Area Jam
Jam at A - E3-2 Fuser Area Jam

Error Messages, Codes, and Procedures 3-39

Jam at A (Fuser Exit Sensor) Troubleshooting Reference

Applicable Parts References

■ Fuser Exit Sensor ■ Print Engine P/J Drum and Toner Cartridge
■ Take Away Roller (page 10-6)
■ Engine Logic Board ■ Print Engine Fuser Wiring (page 10-22)
■ Fuser ■ PL4.1 Transportation and Registration (page 9-22)
■ PL6.1 Fuser and Exit 1 (page 9-34)
■ PL8.1 Print Engine Electrical (page 9-40)

Jam at A (Fuser Exit Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check paper position. Remove the Go to Step 2.

Open Door A. paper.
Does the paper touch the Fuser Exit
Sensor?

2 Check the Fuser for a paper jam. Go to Step 3. Remove the

Open Door A. paper.
Is there a paper jam in the Fuser?

3 Check the Fuser installation. Go to Step 4. Correct the

Open Door A. installation.
Is the Fuser installed correctly?

4 Check the Take Away Roller. Go to Step 5. Clean or replace

Open Door A. Take Away Roller
Is the Take Away Roller worn or (page 8-41)
contaminated with paper dust?

5 Test the Fuser Exit Sensor operation. Reconnect the Go to Step 6.

1. Open Door A. connector of the
2. Run the Service Diagnostic Fuser Exit Engine Logic
Board.
Sensor test.
Does the sensor state change each time
paper touches the sensor?

6 Check the Fuser Exit Sensor connection. Go to Step 7. Connect P/J125

Are P/J125 and P/J410 connected? and P/J410.

7 Check continuity between the Fuser Exit Go to Step 8. Repair the wiring.
Sensor and Engine Logic Board.
Is there continuity on each wire
between P/J125 <=> P/J410?

8 Check for +5 V to the Fuser Exit Sensor. Replace the Fuser Replace Engine
Is there +5 V across J125-3 (+) <=> Exit Sensor Logic Board
ground? (page 8-77). (page 8-89).

3-40 Phaser 5500 Printer Service Manual

Jam at A - E3-6 Fuser Area Jam
Paper remains at the Fuser Exit Sensor located behind Door A.

Applicable Error Code

Jam at A - E3-6 Fuser Area Jam

E3-6 Fuser Area Jam Troubleshooting Reference

Applicable Parts References

■ Fuser Exit ■ Print Engine P/J Drum and Toner Cartridge (page 10-6)
Sensor ■ Print Engine Fuser Wiring (page 10-22)
■ Engine Logic ■ PL6.1 Fuser and Exit 1 (page 9-34)
Board ■ PL8.1 Print Engine Electrical (page 9-40)

E3-6 Fuser Area Jam Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check paper position at Door A. Remove the Go to Step 2.

Is paper touching the Fuser Exit paper.
Sensor?

2 Test the Fuser Exit Sensor. Replace the Go to Step 3.

1. Open Door A. Engine Logic
Board
2. Run the Service Diagnostics Fuser Exit
(page 8-89).
Sensor test.
Does the sensor change state?

3 Check the Fuser Exit Sensor connection. Go to Step 4. Connect the

Are P/J125 and P/J410 connected? sensor.

4 Check continuity between the Fuser Exit Go to Step 5. Repair the wiring.
Sensor and Engine Logic Board.
Is there continuity on each wire
between P/J125 <=> P/J410?

5 Check for +5 V at the Fuser Exit Sensor. Replace the Fuser Replace the
Is there +5 V across the sensor Exit Sensor Engine Logic
connector’s P/J125-3 <=> ground? (page 8-77). Board
(page 8-89).

Error Messages, Codes, and Procedures 3-41

Jam at A - E4-1 Exit 2 Area Jam
Paper did not reach the Exit 2 Exit Sensor located behind Door E on time.

Applicable Error Code

Jam at A - E4-1 Exit 2 Area Jam

E4-1 Exit 2 Area Jam Troubleshooting Reference

Applicable Parts References

■ Fuser Exit Sensor ■ Print Engine P/J Fuser and Exit 1 (page 10-8)
■ Exit 2 Exit Sensor ■ Print Engine Fuser Wiring (page 10-22)
■ Exit 1 OCT Roller ■ Exit 2 Plug/Jack Locator (page 5-15)
■ Exit 1 Motor ■ Exit 2 Sensor/Fan Wiring(page 5-18)
■ Exit PWB ■ PL6.1 Fuser and Exit 1 (page 9-34)
■ Engine Logic Board ■ PL8.1 Print Engine Electrical (page 9-40)
■ LVPS ■ PL24.2 Exit 2 Tray Guide Assembly (page 4-40)

E4-1 Exit 2 Area Jam Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check paper position at Door A. Remove the Go to Step 2.

Is paper touching the Fuser Exit paper.
Sensor?

2 Check paper position at Door E. Remove the Go to Step 3.

Is paper touching the Exit Sensor? paper.

3 Check the OCT Roller. Clean or replace Go to Step 4.

Is the OCT Roller worn or contaminated the OCT Roller.
with paper dust?

4 Check the drive transmission. Go to Step 5. Restore proper

Does the OCT Roller and gears rotate operation.
smoothly?

5 Test the Fuser Exit Sensor. Go to Step 9. Go to Step 6.

1. Open Door A.
2. Run the Service Diagnostics Fuser Exit
Sensor test.
Does the sensor change state?

6 Check the Fuser Exit Sensor connection. Go to Step 7. Connect the

Are P/J125 and P/J410 connected? sensor.

7 Check continuity between the Fuser Exit Go to Step 8. Repair the wiring.
Sensor and Engine Logic Board.
Is there continuity on each wire
between P/J125 <=> P/J410?

3-42 Phaser 5500 Printer Service Manual

E4-1 Exit 2 Area Jam Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

8 Check for +5 V at the Fuser Exit Sensor. Replace the Fuser Replace the
Is there +5 V across the sensor Exit Sensor Engine Logic
connector’s P/J125-3 <=> ground? (page 8-77). Board
(page 8-89).

9 Test the Exit 1 Motor operation. Go to Step 18. Go to Step 10.

Run the Service Diagnostics Exit 1 Motor
tests.
Does the motor operate properly?

10 Check the Exit 1 Motor connection. Go to Step 11. Connect P/J206

Are P/J206 and P/J432 connected? and P/J432.

11 Check continuity between the Exit 2 Motor Go to Step 12. Repair the wiring.
and Engine Logic Board.
Is there continuity on each wire
between P/J206 <=> P/J432?

12 Check for +24 V to the Exit 1 Motor. Replace the Exit 1 Go to Step 13.
Is there +24 V across P206-5 (+) <=> Offset Motor
ground? (page 8-80).

13 Check the connection between the Exit Go to Step 14. Connect P/J431
PWB and Engine Logic Board, and P/J421.
Are P/J431 and P/J421 connected?

14 Check continuity between the Exit PWB Go to Step 15. Repair the wiring.
and the Engine Logic Board.
Is there continuity on each wire
between P/J431 <=> P/J421?

15 Check the connection between the Exit Go to Step 16. Connect P/J430
PWB and the LVPS. and P/J526.
Are P/J430 and P/J526 connected?

16 Check continuity between the Exit PWB Go to Step 17. Repair the wiring.
and the LVPS.
Is there continuity on each wire
between P/J430 <=> P/J526?

17 Check for +24 V to the Exit PWB. Replace the Exit Replace the
Is there +24 V across P/J430-1 (+) <=> PWB (page 8-88). LVPS
ground? (page 8-92).

18 Test the Exit 2 Exit Sensor. Replace the Go to Step 19.

1. Open Door E. Engine Logic
Board
2. Run the Service Diagnostics Exit Sensor
(page 8-89).
test.
Does the sensor change state?

19 Check the Exit 2 Exit Sensor connection. Go to Step 20. Connect the
Are P/J112, P/J606B, and P/J434 sensor.
connected?

Error Messages, Codes, and Procedures 3-43

E4-1 Exit 2 Area Jam Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

20 Check continuity between the Exit 2 Exit Go to Step 21. Repair the wiring.
Sensor and Exit PWB.
Is there continuity on each wire
between P/J112 <=> P/J434?

21 Check for +5 V at the Exit 2 Exit Sensor. Replace the Exit Go to Step 22.
Is there +5 V across the sensor Sensor
connector’s P/J112-3 <=> ground? (page 3-102).

22 Check the connection between the Exit Go to Step 23. Connect P/J431
PWB and Engine Logic Board. and P/J421.
Are P/J431 and P/J421 connected?

23 Check continuity between the Exit PWB Go to Step 24. Repair the wiring.
and Engine Logic Board.
Is there continuity on each wire
between P/J431 <=> P/J421?

24 Check the connection between the Exit Go to Step 25. Connect P/J430
PWB and the LVPS. and P/J526.
Are P/J430 and P/J526 connected?

25 Check continuity between the Exit PWB Go to Step 26. Repair the wiring.
and the LVPS.
Is there continuity on each wire
between P/J430 <=> P/J526?

26 Check for +24 V to the Exit PWB. Replace the Exit Replace the
Is there +24 V across P/J430-1 (+) <=> PWB (page 8-88). LVPS
ground? (page 8-92).

Jam at E - E4-3 Exit 2 Area Jam

Paper did not pass the Exit 2 Exit Sensor located behind Door E on time.

Applicable Error Codes

Jam at E - E4-3 Exit 2 Area Jam
Jam at A - E4-5 Exit 2 Area Jam

3-44 Phaser 5500 Printer Service Manual

E4-3 Exit 2 Area Jam Troubleshooting Reference

Applicable Parts References

■ Exit 2 Exit Sensor ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Exit 2 Motor ■ Print Engine Exit 1 Wiring (page 10-30)
■ Exit 2 OCT Roller ■ PL8.1 Print Engine Electrical (page 9-40)
■ Exit 2 FU Roller ■ Phaser 5500 Printer Options Service Manual
■ Exit 2 Inv Roller ■ Exit 2 Plug/Jack Locator (page 5-15)
■ Exit PWB ■ Exit 2 General Wiring (page 5-7)
■ Engine Logic Board ■ PL24.1 Exit 2 L/H Upper Chute (page 4-38)
■ LVPS ■ PL24.2 Exit 2 Tray Guide Assembly (page 4-40)

E4-3 Exit 2 Area Jam Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check paper position at Door E. Remove the Go to Step 2.

Is paper touching the Exit 2 Sensor? paper.

2 Check the FU Roller. Clean or replace Go to Step 3.

Is the FU Roller worn or contaminated the FU Roller.
with paper dust?

3 Check the drive transmission. Go to Step 4. Restore proper

Does the FU Roller and gears rotate operation.
smoothly?

4 Check the Inv Roller. Clean or replace Go to Step 5.

Is the INV Roller worn or contaminated the INV Roller.
with paper dust?

5 Check the drive transmission. Go to Step 6. Restore proper

Does the INV Roller and gears rotate operation.
smoothly?

6 Check the OCT Roller. Clean or replace Go to Step 7.

Is the OCT Roller worn or contaminated the OCT Roller.
with paper dust?

7 Check the drive transmission. For E4-5: Go to Restore proper

Does the OCT Roller and gears rotate Step 8. operation.
smoothly? For E4-3: Go to
Step 9.

8 For E4-5 Only: Got to Step 9. Go to Step 10.

Test Exit 2 Gate Solenoid.
Run the Service Diagnostics Exit 2 Gate
Solenoid test.
Does the Solenoid operate the Gate?

Error Messages, Codes, and Procedures 3-45

E4-3 Exit 2 Area Jam Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

9 Test the Exit 2 Sensor. For E4-5: Go to Go to Step12.

1. Open Door E. Step 10.
For E4-3: Go to
2. Run the Service Diagnostics Exit Sensor
Step 12.
test.
Does the sensor change state?

10 For E4-5 Only: Go to Step 11. Repair the wiring.

Check Exit 2 Solenoid.
Check continuity on each wire between P/
J209 to P/J433.
Is there continuity on each wire
between

11 For E4-5 Only: Replace the Exit 2 Replace the Exit

Check for +24 V to the Exit 2 Gate Gate Solenoid PWB (page 8-88).
Solenoid. (page 3-98).
Is there +24 V across P/J433-11 (+) <=>
ground?

12 Check the Exit Sensor connection. Go to Step 13. Connect the

Are P/J112, P/J606B, and P/J434 sensor.
connected?

13 Check continuity between the Exit Sensor Go to Step 14. Repair the wiring.
and Exit PWB.
Is there continuity on each wire
between P/J112 <=> P/J434?

14 Check for +5 V at the Exit Sensor. Replace the Exit 2 Go to Step 15.
Is there +5 V across the sensor Sensor
connector’s P/J112-3 <=> ground? (page 3-102)

15 Check the connection between the Exit Go to Step 16. Connect P/J431
PWB and Engine Logic Board, and P/J421.
Are P/J431 and P/J421 connected?

16 Check continuity between the Exit PWB Go to Step 17. Repair the wiring.
and the Engine Logic Board.
Is there continuity on each wire
between P/J431 <=> P/J421?

17 Check the connection between the Exit Go to Step 18. Connect P/J430
PWB and the LVPS. and P/J526.
Are P/J430 and P/J526 connected?

18 Check continuity between the Exit PWB Go to Step 19. Repair the wiring.
and the LVPS.
Is there continuity on each wire
between P/J430 <=> P/J526?

19 Check for +24 V to the Exit PWB. Replace the Exit Replace the
Is there +24 V across P/J430-1 (+) <=> PWB (page 8-88). LVPS
ground? (page 8-92).

3-46 Phaser 5500 Printer Service Manual

E4-3 Exit 2 Area Jam Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

20 Test the Exit 2 Motor operation. Replace the Go to Step 21.

Run the Service Diagnostics Exit 2 Output Engine Logic
Motor tests. Board
Does the Exit 2 Motor operate properly? (page 8-89).

21 Check the Exit 2 Motor connection. Go to Step 22. Connect P/J208,

Are P/J208, P/J606A and P/J433 P/J606A and
connected? P/J433.

22 Check continuity between the Exit 2 Motor Go to Step 23. Repair the wiring.
and Exit PWB.
Is there continuity on each wire
between P/J208 <=> P/J433?

23 Check for +24 V to the Exit 2 Motor. Replace the Exit 2 Go to Step 24.
Is there +24 V across P208-5 (+) <=> Motor
ground? (page 3-104).

24 Check the connection between the Exit Go to Step 25. Connect P/J431
PWB and Engine Logic Board. and P/J421.
Are P/J431 and P/J421 connected?

25 Check continuity between the Exit PWB Go to Step 26. Repair the wiring.
and Engine Logic Board.
Is there continuity on each wire
between P/J431 <=> P/J421?

26 Check the connection between the Exit Go to Step 27. Connect P/J430
PWB and the LVPS. and P/J526.
Are P/J430 and P/J526 connected?

27 Check continuity between the Exit PWB Go to Step 28. Repair the wiring.
and the LVPS.
Is there continuity on each wire
between P/J430 <=> P/J526?

28 Check for +24 V to the Exit PWB. Replace the Exit Replace the
Is there +24 V across P/J430-1 (+) <=> PWB (page 8-88). LVPS
ground? (page 8-92).

Jam at E - E4-6 Exit 2 Area Jam

Paper remains at the Exit 2 Exit Sensor located behind Door E.

Applicable Error Codes

Jam at E - E4-6 Exit 2 Area Jam

Error Messages, Codes, and Procedures 3-47

E4-6 Exit 2 Area Jam Troubleshooting Reference

Applicable Parts References

■ Exit 2 Exit Sensor ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Exit PWB ■ Print Engine P/J Laser and Exit PWB (page 10-7)
■ Engine Logic Board ■ Print Engine Exit 1 Wiring (page 10-30)
■ LVPS ■ Phaser 5500 Printer Options Service Manual
■ Exit 2 Plug/Jack Locator (page 5-15)
■ Exit 2 General Wiring (page 5-7)
■ PL8.1 Print Engine Electrical (page 9-40)
■ PL24.2 Exit 2 Tray Guide Assembly (page 4-40)

E4-6 Exit 2 Area Jam Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check paper position at Door A. Remove the Go to Step 2.

Is paper touching the Fuser Exit paper.
Sensor?

2 Test the Exit Sensor. Replace the Go to Step 3.

Run the Service Diagnostics Exit Sensor Engine Logic
test. Board
Does the sensor change state? (page 8-89).

3 Check the Exit Sensor connection. Go to Step 4. Connect the

Are P/J112, P/J606B and P/J434 sensor.
connected?

4 Check continuity between the Exit Sensor Go to Step 5. Repair the wiring.
and Exit PWB.
Is there continuity on each wire
between P/J112<=> P/J434?

5 Check for +5 V at the Exit Sensor. Replace the Exit Go to Step 6.

Is there +5 V across the sensor Sensor
connector’s P/J112-3 <=> ground? (page 3-102).

6 Check the connection between the Exit Go to Step 7. Connect P/J431

PWB and Engine Logic Board. and P/J421.
Are P/J431 and P/J421 connected?

7 Check continuity between the Exit PWB Go to Step 8. Repair the wiring.
and Engine Logic Board.
Is there continuity on each wire
between P/J431 <=> P/J421?

8 Check the connection between Exit PWB Go to Step 9. Connect P/J430

and LVPS. and P/J526.
Are P/J430 and P/J526 connected?

3-48 Phaser 5500 Printer Service Manual

E4-6 Exit 2 Area Jam Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

9 Check continuity between the Exit PWB Go to Step 10. Repair the wiring.
and LVPS.
Is there continuity on each wire
between P/J430 <=> P/J526?

10 Check for +24 V to the Exit PWB. Replace the Exit Replace the
Is there +24 V across P/J430-1 (+) <=> PWB (page 8-88). LVPS
ground? (page 8-92).

Jam at E - E8-2 Duplex Area Jam

Paper being fed into the Duplex Unit did not reach the Wait Sensor on time.

Applicable Error Codes

Jam at E - E8-2 Duplex Area Jam

E8-2 Duplex Area Jam Troubleshooting Reference

Applicable Parts References

■ Duplex Wait Sensor ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Exit 2 Motor ■ Print Engine Exit 1 Wiring (page 10-30)
■ Exit 2 OCT Roller ■ PL8.1 Print Engine Electrical (page 9-40)
■ Exit 2 FU Roller ■ Phaser 5500 Printer Options Service Manual
■ Exit 2 Inv Roller ■ Exit 2 Plug/Jack Locator (page 5-15)
■ Exit PWB ■ Exit 2 General Wiring (page 5-7)
■ Duplex Unit PWB ■ Duplex Unit Plug/Jack Locator (page 5-12)
■ Engine Logic Board ■ Duplex Unit Wiring (page 5-13)
■ LVPS ■ PL23.1 Duplex Unit (page 4-34)
■ PL24.1 Exit 2 L/H Upper Chute (page 4-38)
■ PL24.2 Exit 2 Tray Guide Assembly (page 4-40)

E8-2 Duplex Area Jam Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check paper position at Door E. Remove the Go to Step 2.

Does paper remain in Exit 2? paper.

2 Check the FU Roller. Clean or replace Go to Step 3.

Is the FU Roller worn or contaminated the FU Roller.
with paper dust?

3 Check the drive transmission. Go to Step 4. Restore proper

Does the FU Roller and gears rotate operation.
smoothly?

Error Messages, Codes, and Procedures 3-49

E8-2 Duplex Area Jam Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

4 Check the Inv Roller. Clean or replace Go to Step 5.

Is the INV Roller worn or contaminated the INV Roller.
with paper dust?

5 Check the drive transmission. Go to Step 6. Restore proper

Does the INV Roller and gears rotate operation.
smoothly?

6 Check the OCT Roller. Clean or replace Go to Step 7.

Is the OCT Roller worn or contaminated the OCT Roller.
with paper dust?

7 Check the drive transmission. Go to Step 8. Restore proper

Does the OCT Roller and gears rotate operation.
smoothly?

8 Test the Exit 2 Motor. Go to Step 17. Go to Step 9.

Run the Service Diagnostics Exit 2 Motor
tests.
Does the Exit 2 Motor operate properly?

9 Check the Exit 2 Motor connections. Go to Step 10. Connect P/J208,

Are P/J208, P/J606A and P/J433 P/J606A and P/
connected? J433.

10 Check continuity between the Exit Motor Go to Step 11. Repair the wiring.
and Exit PWB.
Is there continuity on each wire
between P/J208 <=> P/J433?

11 Check for +24 V to the Exit 2 Motor. Replace the Exit 2 Go to Step 12.
Is there +24 V across P208-5 (+) <=> Motor
ground? (page 3-104).

12 Check the connection between the Exit Go to Step 13. Connect P/J431
PWB and Engine Logic Board, and P/J421.
Are P/J431 and P/J421 connected?

13 Check continuity between the Exit PWB Go to Step 14. Repair the wiring.
and the Engine Logic Board.
Is there continuity on each wire
between P/J431 <=> P/J421?

14 Check the connection between the Exit Go to Step 15. Connect P/J430
PWB and the LVPS. and P/J526.
Are P/J430 and P/J526 connected?

15 Check continuity between the Exit PWB Go to Step 16. Repair the wiring.
and the LVPS.
Is there continuity on each wire
between P/J430 <=> P/J526?

16 Check for +24 V to the Exit PWB. Replace the Exit Replace the
Is there +24 V across P/J430-1 (+) <=> PWB (page 8-88). LVPS
ground? (page 8-92).

3-50 Phaser 5500 Printer Service Manual

E8-2 Duplex Area Jam Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

17 Test the Wait Sensor. Replace the Go to Step 18.

Run the Service Diagnostics Duplex Wait Engine Logic
Sensor test. Board
Does the Wait Sensor operate properly? (page 8-89).

18 Check the Wait Sensor connection. Go to Step 19. Connect P/J123

Are P/J123 and P/J541 connected? and P/J541.

19 Check continuity between the Wait Sensor Go to Step 20. Repair the wiring.
and Duplex PWB.
Is there continuity on each wire
between P/J123 <=> P/J541?

20 Check for +5 V to the Wait Sensor. Replace the Wait Go to Step 21.
Is there +5 V across P123-3 (+) <=> Sensor
ground? (page 3-78).

21 Check the Duplex PWB connection. Go to Step 22. Connect P/J540

Are P/J540 and P/J417 connected? and P/J417
surely.

22 Check continuity between the Duplex PWB Go to Step 23. Repair the wiring.
and Engine Logic Board.
Is there continuity on each wire
between P/J540 <=> P/J417?

23 Check for +5 V to the Duplex PWB. Replace the Replace the

Is there +5 V across P/J540-1 (+) <=> Duplex PWB Engine Logic
ground? (page 3-77). Board
(page 8-89).

Jam at D and A - C6-1 Duplex Area Jam

Paper being fed from the Duplex Unit did not reach the Registration Sensor, located
behind Door A, on time.

Applicable Error Code

Jam at D and A - C6-1 Duplex Area Jam

Error Messages, Codes, and Procedures 3-51

C6-1 Duplex Area Jam Troubleshooting Reference

Applicable Parts References

■ Duplex A3L Rollers ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Duplex Roller ■ Print Engine Registration Transport Wiring (page 10-23)
■ Duplex Motor ■ PL4.5 Registration (page 9-30)
■ Duplex PWB ■ PL8.1 Print Engine Electrical (page 9-40)
■ Engine Logic Board ■ Phaser 5500 Printer Options Service Manual
■ Registration Sensor ■ Duplex Unit Plug/Jack Locator (page 5-12)
■ Duplex Unit Wiring (page 5-13)
■ PL23.1 Duplex Unit (page 4-34)
■ PL23.2 Inner Chute Duplex Unit (page 4-36)

C6-1 Duplex Area Jam Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check paper position. Remove the Go to Step 2.

Open Door A paper.
Does the paper touch the Registration
Sensor?

2 Check Duplex Unit installation. Go to Step 3. Problem solved.

1. Reinstall the Duplex Unit.
2. Print a 2-sided Test Print.
Does the error reoccur?

3 Check the A3L Rollers. Clean or replace Go to Step 4.

Open Door D. the defective
Are the A3L Rollers worn or roller.
contaminated with paper dust?

4 Check the roller drive. Go to Step 5. Restore proper

Do the A3L Rollers and gears rotate operation.
smoothly?

5 Check the Duplex Roller. Clean or replace Go to Step 6.

Is the Duplex Roller worn or the roller.
contaminated with paper dust?

6 Check the roller drive. Go to Step 7. Restore proper

Do the Duplex Roller and gears rotate operation.
smoothly?

7 Test the Duplex Motor. Go to Step 15. Go to Step 8.

Run the Service Diagnostics Duplex Motor
test.
Does the Duplex Motor operate
properly?

8 Check the Duplex Motor for connection. Go to Step 9. Connect P/J212

Are P/J212 and P/J542 connected? and P/J542.

3-52 Phaser 5500 Printer Service Manual

C6-1 Duplex Area Jam Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

9 Check the Duplex Motor for continuity. Go to Step 10. Repair the wiring.
Is there continuity on each wire
between P/J212 <=> P/J542?

10 Check for +24 V to the Duplex Motor. Go to Step 14. Go to Step 11.
Is the +24 V across P/J212-5 (+) <=>
ground?

11 Check the Duplex PWB connection. Go to Step 12. Connect P/J540

Are P/J540 and P/J417 connected? and P/J417.

12 Check continuity between the Duplex PWB Go to Step 13. Repair the wiring.
and Engine Logic Board.
Is there continuity on each wire
between P/J540 <=> P/J417?

13 Check for +24 V to the Duplex PWB. Replace the Replace the
Is there +24 V across P/J540-2 (+) <=> Duplex PWB Engine Logic
ground? (page 3-77). Board
(page 8-89).

14 Test the Registration Sensor. Replace the Go to Step 15.

Run the Service Diagnostics Registration Engine Logic
Sensor test. Board
Does the sensor status change? (page 8-89).

15 Check the Registration Sensor connection. Go to Step 16. Connect P/J104

Are P/J104 and P/J403B connected? and P/J403B.

16 Check continuity between the Registration Go to Step 17. Repair the wiring.
Sensor and Engine Logic Board.
Is there continuity on each wire
between P/J104 <=> P/J409B?

17 Check for +5 V to the Registration Sensor. Replace the Go to Step 18.

Is there +5 V across P/J104-1 (+) <=> Registration
ground? Sensor
(page 8-52).

18 Check continuity between the Duplex PWB Go to Step 19. Repair the wiring.
and Engine Logic Board.
Is there continuity on each wire
between P/J540 <=> P/J417?

19 Check for +5 V to the Duplex PWB. Replace the Replace the

Is there +5 V across P/J540-1 (+) <=> Duplex PWB Engine Logic
ground? (page 3-77). Board
(page 8-89).

Jam at D and A - C6-2 Duplex Area Jam

Paper being fed from the Duplex Unit did not reach the Registration Sensor, located
on behind Door A, on time. Paper didn’t stop at the Wait Sensor.

Error Messages, Codes, and Procedures 3-53

Applicable Error Code
Jam at D and A - C6-2 Duplex Area Jam

C6-2 Duplex Area Jam Troubleshooting Reference

Applicable Parts References

■ Duplex A3L Rollers ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Duplex Roller ■ Print Engine Registration Transport Wiring (page 10-23)
■ Duplex Motor ■ PL4.5 Registration (page 9-30)
■ Duplex Wait ■ PL8.1 Print Engine Electrical (page 9-40)
Sensor ■ Phaser 5500 Printer Options Service Manual
■ Duplex PWB ■ Duplex Unit Plug/Jack Locator (page 5-12)
■ Engine Logic Board ■ Duplex Unit Wiring (page 5-13)
■ Registration ■ PL23.1 Duplex Unit (page 4-34)
Sensor ■ PL23.2 Inner Chute Duplex Unit (page 4-36)

C6-2 Duplex Area Jam Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the paper position. Remove the Go to Step 2.

Open Door A paper.
Does the paper touch the Registration
Sensor?

2 Check the paper position. Remove the Go to Step 3.

Open Door D paper.
Does the paper touch the Wait Sensor?

3 Check the Duplex Unit installation. Go to Step 4. Problem solved.

1. Reinstall the Duplex Unit.
2. Print a 2-sided Test Print.
Does the error reoccur?

4 Check the A3L Rollers. Clean or replace Go to Step 5.

Are the A3L rollers worn or the defective
contaminated with paper dust? roller.

5 Check the roller drive. Go to Step 6. Restore proper

Do the A3L rollers and gears rotate operation.
smoothly?

6 Check the Duplex Roller. Clean or replace Go to Step 7.

Is the Duplex Roller worn or the roller.
contaminated with paper dust?

7 Check the roller drive. Go to Step 8. Restore proper

Do the Duplex Roller and gears rotate operation.
smoothly?

3-54 Phaser 5500 Printer Service Manual

C6-2 Duplex Area Jam Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

8 Test the Wait Sensor. Go to Step 14. Go to Step 9.

Run the Service Diagnostics Duplex Wait
Sensor test.
Does the Wait Sensor operate properly?

9 Check the Wait Sensor connection. Go to Step 10. Connect P/J123

Are P/J123 and P/J541 connected? and P/J541.

10 Check continuity between the Wait Sensor Go to Step 11. Repair the wiring.
and Duplex PWB.
Is there continuity on each wire
between P/J123 <=> P/J541?

11 Check for +5 V to the Wait Sensor. Replace the Wait Go to Step 12.
Is there +5 V across P123-3 (+) <=> Sensor
ground? (page 3-78).

12 Check continuity between the Duplex PWB Go to Step 13. Repair the wiring.
and Engine Logic Board.
Is there continuity on each wire
between P/J540 <=> P/J417?

13 Check for +5 V to the Duplex PWB. Replace the Replace the

Is there +5 V across P/J540-1 (+) <=> Duplex PWB Engine Logic
ground? (page 3-77). Board
(page 8-89).

14 Test the Duplex Motor. Go to Step 21. Go to Step 15.

Run the Service Diagnostics Duplex Motor
test.
Does the Duplex Motor operate
properly?

15 Check the Duplex Motor for connection. Go to Step 16. Connect P/J212
Are P/J212 and P/J542 connected? and P/J542.

16 Check the Duplex Motor for continuity. Go to Step 17. Repair the wiring.
Is there continuity on each wire
between P/J212 <=> P/J542?

17 Check for +24 V to the Duplex Motor. Replace the Go to Step 18.
Is the +24 V across P/J212-5 (+) <=> Duplex Motor
ground? (page 3-76).

18 Check the Duplex PWB connection. Go to Step 19. Connect P/J540

Are P/J540 and P/J417 connected? and P/J417.

19 Check continuity between the Duplex PWB Go to Step 20. Repair the wiring.
and Engine Logic Board.
Is there continuity on each wire
between P/J540 <=> P/J417?

20 Check for +5 V to the Duplex PWB. Replace the Replace the

Is there +5 V across P/J540-1 (+) <=> Duplex PWB Engine Logic
ground? (page 3-77). Board
(page 8-89).

Error Messages, Codes, and Procedures 3-55

C6-2 Duplex Area Jam Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

21 Check Registration Sensor operation. Replace the Go to Step 22.

Run the Service Diagnostics Registration Engine Logic
Sensor test. Board
Does the sensor status change? (page 8-89).

22 Check the Registration Sensor connection. Go to Step 23. Connect P/J104

Are P/J104 and P/J403 connected? and P/J403B.

23 Check continuity between the Registration Go to Step 24. Repair the wiring.
Sensor and Engine Logic Board.
Is there continuity on each wire
between P/J104 <=> P/J403?

24 Check for +5 V to the Registration Sensor. Replace the Go to Step 25.

Is there +5 V across P/J104-1 (+) <=> Registration
ground? Sensor
(page 8-52).

25 Check continuity between the Duplex PWB Go to Step 26. Repair the wiring.
and Engine Logic Board.
Is there continuity on each wire
between P/J540 <=> P/J417?

26 Check for +5 V to the Duplex PWB. Replace the Replace the

Is there +5 V across P/J540-1 (+) <=> Duplex PWB Engine Logic
ground? (page 3-77). Board
(page 8-89).

Jam at Tray n - Pre-Feed

Paper fed from a universal tray did not reach the Pre-Feed Sensor, located on the
tray’s Feeder, on time.

Applicable Error Codes

Jam at Tray 2 - C1-2 Tray 2
Jam at Tray 3 - C2-1 Tray 3
Jam at Tray 4 - C3-0 Tray 4
Jam at Tray 5 - C4-4 Tray 5

3-56 Phaser 5500 Printer Service Manual

Jam at Tray n (Pre-Feed Sensor) Troubleshooting Reference

Applicable Parts References

■ Feed Roller ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Retard Roller ■ Print Engine Tray 2 & 3 Wiring (page 10-26)
■ Nudger Roller ■ PL2.3 Feeder (2/2) (page 9-12)
■ Pre-Feed Sensor ■ PL8.1 Print Engine Electrical (page 9-40)
■ Feed/Lift Motor ■ Phaser 5500 Printer Options Service Manual
■ Engine Logic Board ■ 1000-Sheet Feeder P/J Locator (page 5-5)
■ Tray 4-5 PWB ■ 1000-Sheet Tray 4 & 5 Wiring (page 5-9)
■ PL20.6 Tray 4-5 Drive and Electrical (page 4-16)

Jam at Tray n (Pre-Feed Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the paper condition. Replace the Go to Step 2.

Is the paper in the tray damaged? paper.

2 Check the paper size settings. Go to Step 3. Correct paper

Does the paper size in use match the size settings.
setting for the tray?

3 Remove the tray and check the rollers. Clean or replace Go to Step 4.
Is the Feed, Retard, or Nudger Roller the Rollers.
worn or contaminated with paper dust?

4 Check paper position at Door A, B, or C. Remove the Go to Step 5.

Does the paper touch the Feeder’s paper.
Registration or Pre-Feed Sensor?

5 Test the Feeder’s Pre-Feed Sensor. Got to Step 9 Go to Step 6.

1. Open Door A, B, or C.
2. Run the Service Diagnostics Pre-Feed
Sensor test for the appropriate tray.
Does the sensor change state?

6 Check the Pre-Feed Sensor connection. Go to Step 7. Connect the

Is the sensor’s connected? sensor.

7 Check continuity between the Pre-Feed Go to Step 8. Repair the wiring.

sensor and the Engine Logic Board.
Is there continuity on each wire
between the sensor and board

Error Messages, Codes, and Procedures 3-57

Jam at Tray n (Pre-Feed Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

8 Check for +5 V at the Pre-Feed Sensor. Replace the Replace the

Is there +5 V across the sensor sensor. If the error Engine Logic
connector’s Pin 1 <=> ground? persists, go to Board
Step 12 for Tray 2 (page 8-89). If the
or 3, or Step 9 for error persists, go
Tray 4 or 5. to Step 12 for
Tray 2 or 3, or
Step 9 for Tray 4
or 5

9 For Trays 4 & 5 Only: Go to Step 10. Connect P/J541

Check connections between the Tray 4-5 and P/J413.
PWB and Engine Logic Board.
Are P/J541 and P/J413 connected?

10 For Trays 4 & 5 Only: Go to Step 11. Repair the wiring.

Check continuity between the Tray 4-5
PWB and Engine Logic Board.
Is there continuity on each wire
between P/J541 <=> P/J413?

11 For Trays 4 & 5 Only: Replace the Tray Replace the

Check for +24 V at the Tray 4-5 PWB. 4-5 PWB. Engine Logic
Is their +24 V across P/J541-7 (+) <=> Board
ground? (page 8-89).

12 Test the Feed/Lift Motor. Replace the Go to Step 13

Run the Service Diagnostics Lift/Feed Engine Logic
motor test for the appropriate tray. Board
Does the motor operate? (page 8-89).

13 Check the Feed/Lift Motor connections. Go to Step 14. Connect the

Is the Feed/Lift motor connected? motor.

14 Test the Feed/Lift Motor. Replace the Feed/ Go to Step 15.

1. Exchange the Feed/Lift motor with one Lift motor.
from a different feeder.
2. Run the Service Diagnostics Lift/Feed
motor test for the appropriate tray.
Does the replaced motor operate?

15 Check the Feed/Lift Motor for continuity. Go to Step 16. Repair the wiring.
Reinstall the Feed/Lift motors as they
previously were.
Is there continuity on each wire
between the sensor and P/J409A?

16 Check +24 V power supply to the Feed/Lift Replace the Feed/ Replace the
Motor. Lift Motor. Engine Logic
Is there +24 V across the motor Board
connector’s Pin 4 <=> ground? (page 8-89).

3-58 Phaser 5500 Printer Service Manual

Jam at Tray n - Registration
Paper fed from a universal tray did not reach the Registration Sensor on time.

Applicable Error Codes

Jam at Tray 2 - C1-3 Tray 2
Jam at Tray 3 - C2-3 Tray 3
Jam at Tray 4 - C3-3 Tray 4
Jam at Tray 5 - C4-3 Tray 5

Jam at Tray n (Registration Sensor) Troubleshooting Reference

Applicable Parts References

■ Feed Roller ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Retard Roller ■ Print Engine Tray 2 & 3 Wiring (page 10-26)
■ Nudger Roller ■ PL2.3 Feeder (2/2) (page 9-12)
■ Registration Sensor ■ PL8.1 Print Engine Electrical (page 9-40)
■ Tray 2 Pre-Feed Sensor ■ Phaser 5500 Printer Options Service Manual
■ Tray 3 Pre-Feed Sensor ■ 1000-Sheet Feeder P/J Locator (page 5-5)
■ Engine Logic Board ■ 1000-Sheet Tray 4 & 5 Wiring (page 5-9)
■ Tray 4-5 PWB ■ PL20.4 Tray 4-5 Feeders (2/2) (page 4-10)
■ Tray 4 Feed Out Sensor ■ PL20.6 Tray 4-5 Drive and Electrical (page 4-16)
■ Tray 5 Feed Out Sensor

Jam at Tray n (Registration Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check paper condition. Replace the Go to Step 2.

Is the paper in the tray damaged? paper.

2 Check paper size settings. Go to Step 3. Correct paper

Does the paper size in use match the size settings.
setting for the tray?

3 Remove the tray and check the rollers. Clean or replace Go to Step 4.
Is the Feed, Retard, or Nudger Roller the Rollers.
worn or contaminated with paper dust?

4 Check paper position at Door A or B. Remove the Go to Step 5.

Does the paper touch the Registration paper.
Sensor or Feeder’s Pre-Feed Sensor?

5 Test the Registration Sensor. Go to Step 9. Go to Step 6.

1. Open Door A.
2. Run the Service Diagnostics
Registration Sensor test.
Does the sensor change state?

Error Messages, Codes, and Procedures 3-59

Jam at Tray n (Registration Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

6 Check the Registration Sensor connection. Go to Step 7. Connect the

Are P/J104 and P/J403 connected? sensor.

7 Check continuity between the Registration Go to Step 8. Repair the wiring.

Sensor and Engine Logic Board.
Is there continuity on each wire
between P/J104 <=> P/J403?

8 Check for +5 V at the Registration Sensor Replace the Replace the

Is there +5 V across the sensor Registration Engine Logic
connector’s Pin 1 <=> ground? Sensor. If the error Board
persists, go to (page 8-89). If the
Step 9 for Tray 2 error persists, go
or 3, or Step 13 for to Step 9 for Tray
Tray 4 or 5. 2 or 3, or Step 13
for Tray 4 or 5.

9 For Trays 2 and 3 Only: Replace the Go to Step 10.

Test the Feeder’s Pre-Feed Sensor. Engine Logic
1. Open Door A or B Board
(page 8-89).
2. Run the Service Diagnostics Pre-Feed
Sensor test for the appropriate tray.
Does the sensor change state?

10 For Trays 2 and 3 Only: Go to Step 11. Connect the

Check the Pre-Feed Sensor connection. sensor.
Is the sensor connected?

11 For Trays 2 and 3 Only: Go to Step 12. Repair the wiring.

Check continuity between the Pre-Feed
Sensor and the Engine Logic Board.
Is there continuity on each wire
between the sensor and board

12 For Trays 2 and 3 Only: Replace the Replace the

Check for +5 V at the Pre-Feed Sensor. sensor. Engine Logic
Is there +5 V across the sensor Board
connector’s Pin 1 <=> ground? (page 8-89).

13 For Trays 4 and 5 Only: Replace the Go to Step 14.

Test the appropriate Feed Out Sensor. Engine Logic
1. Open Door C Board
(page 8-89).
2. Run the Service Diagnostics Feed Out
Sensor test for the appropriate tray.
Does the sensor change state?

14 For Trays 4 and 5 Only: Go to Step 15. Connect the

Check the appropriate Feed Out Sensor sensor.
connection.
Is the sensor’s connected?

3-60 Phaser 5500 Printer Service Manual

Jam at Tray n (Registration Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

15 For Trays 4 and 5 Only: Go to Step 16. Repair the wiring.

Check continuity between the Feed Out
Sensor and the Tray 4-5 PWB.
Is there continuity on each wire
between the sensor and board

16 For Trays 4 and 5 Only: Replace the Go to Step 17.

Check for +5 V at the Feed Out Sensor. sensor.
Is there +5 V across the sensor
connector’s Pin 1 <=> ground?

17 For Trays 4 & 5 Only: Go to Step 18. Connect P/J541

Check connections between the Tray 4-5 and P/J413.
PWB and Engine Logic Board.
Are P/J541 and P/J413 connected?

18 For Trays 4 & 5 Only: Go to Step 19. Repair the wiring.

Check continuity between the Tray 4-5
PWB and the Engine Logic Board.
Is there continuity on each wire
between P/J541 <=> P/J413?

19 For Trays 4 & 5 Only: Replace the Tray Replace the

Check for +24 V at the Tray 4-5 PWB 4-5 PWB Engine Logic
Is their +24 V across P/J541-7 (+) <=> (page 3-29). Board
ground? (page 8-89).

Jam at Tray n - Feed Out #3

Paper fed from a universal tray did not reach Feed Out Sensor #3, located behind
Door B on the Print Engine Take Away Chute, on time.

Applicable Error Codes

Jam at Tray 3 - C2-2 Tray 3
Jam at Tray 4 - C3-2 Tray 4
Jam at Tray 5 - C4-2 Tray 5

Error Messages, Codes, and Procedures 3-61

Jam at Tray n (Feed Out Sensor #3) Troubleshooting Reference

Applicable Parts References

■ Feed Roller ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Retard Roller ■ Print Engine Tray 2 & 3 Wiring (page 10-26)
■ Nudger Roller ■ PL2.3 Feeder (2/2) (page 9-12)
■ Feed Out Sensor #3 ■ PL8.1 Print Engine Electrical (page 9-40)
■ Engine Logic Board ■ Phaser 5500 Printer Options Service Manual
■ Tray 4-5 PWB ■ 1000-Sheet Feeder P/J Locator (page 5-5)
■ Tray 4 Feed Out Sensor ■ 1000-Sheet Tray 4 & 5 Wiring (page 5-9)
■ Tray 5 Feed Out Sensor ■ PL20.4 Tray 4-5 Feeder (2/2) (page 4-10)
■ PL20.6 Tray 4-5 Drive and Electrical (page 4-16)

Jam at Tray n (Feed Out Sensor #3) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the paper condition. Replace the Go to Step 2.

Is the paper in the tray damaged? paper.

2 Check the paper size settings. Go to Step 3. Correct paper

Does the paper size match the setting? size settings.

3 Remove the tray and check the rollers. Clean or replace Go to Step 4.
Is the Feed, Retard, or Nudger Roller the Rollers.
worn or contaminated with paper dust?

4 Check the paper position at Door B or C. Remove the Go to Step 5 for

Does the paper block the Feed Out paper. If the error Tray 2 or 3, or
Sensor? persists, go to Step 9 for Tray 4
Step 5 for Tray 2 or 5.
or 3, or Step 9 for
Tray 4 or 5.

5 Test Feed Out Sensor #3. Go to Step 9. Go to Step 6.

1. Open Door B.
2. Run the Service Diagnostics Tray 3
Feed Out Sensor test.
Does the sensor change state?

6 Check the Feed Out Sensor #3 connection. Go to Step 7. Connect the

Are P/J105, P/J608 and P/J410 sensor.
connected?

7 Check continuity between the Feed Out Go to Step 8. Repair the wiring.
Sensor #3 and Engine Logic Board.
Is there continuity on each wire
between P/J105 <=> P/J410?

8 Check for +5 V at the Feed Out Sensor #3. Replace Feed Out Replace the
Is there +5 V across the sensor Sensor #3. Engine Logic
connector’s Pin 1 <=> ground? Board
(page 8-89).

3-62 Phaser 5500 Printer Service Manual

Jam at Tray n (Feed Out Sensor #3) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

9 For Trays 4 and 5 Only: Replace the Go to Step 10.

Test the tray’s Feed Out Sensor. Engine Logic
1. Open Door C Board
(page 8-89).
2. Run the Service Diagnostics Feed Out
Sensor test for the appropriate tray.
Does the sensor change state?

10 For Trays 4 and 5 Only: Go to Step 11. Connect the

Check the Feed Out Sensor connection. sensor.
Is the sensor connected?

11 For Trays 4 and 5 Only: Go to Step 12. Repair the wiring.

Check continuity between the Feed Out
Sensor and the Tray 4-5 PWB.
Is there continuity on each wire
between the sensor and board

12 For Trays 4 and 5 Only: Replace the Go to Step 13.

Check for +5 V at the Feed Out Sensor. sensor.
Is there +5 V across the sensor
connector’s Pin 3 <=> ground?

13 For Trays 4 & 5 Only: Go to Step 14. Connect P/J541

Check connections between the Tray 4-5 and P/J413.
PWB and Engine Logic Board.
Are P/J541 and P/J413 connected?

14 For Trays 4 & 5 Only: Go to Step 15. Repair the wiring.

Check continuity between the Tray 4-5
PWB and the Engine Logic Board.
Is there continuity on each wire
between P/J541 <=> P/J413?

15 For Trays 4 & 5 Only: Replace the Tray Replace the

Check for +24 V at the Tray 4-5 PWB 4-5 PWB Engine Logic
Is their +24 V across P/J541-7 (+) <=> (page 3-29). Board
ground? (page 8-89).

Jam at Tray n - Feed Out #4

Paper fed from a universal tray did not reach the Tray 4 Feed Out Sensor #4, located
behind Door C on the 1000-Sheet Feeder, on time.

Applicable Error Codes

Jam at Tray 4 - C3-1 Tray 4
Jam at Tray 5 - C4-1 Tray 5

Error Messages, Codes, and Procedures 3-63

Jam at Tray n (Feed Out Sensor #4) Troubleshooting Reference

Applicable Parts References

■ Feed Roller ■ Print Engine P/J Engine Logic Board

■ Retard Roller (page 10-13)
■ Nudger Roller ■ PL8.1 Print Engine Electrical (page 9-40)
■ Engine Logic Board ■ Phaser 5500 Printer Options Service Manual
■ Tray 4-5 PWB ■ 1000-Sheet Feeder P/J Locator (page 5-5)
■ Tray 4 Feed Out Sensor #4 ■ 1000-Sheet Tray 4 & 5 Wiring (page 5-9)
■ Tray 5 Feed Out Sensor #5 ■ PL20.4 Tray 4-5 Feeder (2/2) (page 4-10)
■ PL20.6 Tray 4-5 Drive and Electrical (page 4-16)

Jam at Tray n (Feed Out Sensor #4) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check paper condition. Replace the Go to Step 2.

Is the paper in the tray damaged? paper.

2 Check paper size settings. Go to Step 3. Correct paper

Does the paper size match the setting? size settings.

3 Remove the tray and check the rollers. Clean or replace Go to Step 4.
Is the Feed, Retard, or Nudger Roller the Rollers.
worn or contaminated with paper dust?

4 Check paper position at Door C. Remove the Go to Step 5.

Does the paper touch the Feed Out paper.
Sensor?

5 Test Feed Out Sensor #4. Go to Step 9. Go to Step 6.

1. Open Door C.
2. Run the Service Diagnostics Tray 4
Feed Out Sensor test.
Does the sensor change state?

6 Check the Feed Out Sensor #4 connection. Go to Step 7. Connect the

Are P/J825, P/J842 and P/J548 sensor.
connected?

7 Check continuity between the Feed Out Go to Step 8. Repair the wiring.
Sensor #4 and Tray 4-5 PWB.
Is there continuity on each wire
between P/J825 <=> P/J548?

8 Check for +5 V at Feed Out Sensor #4. Replace Feed Out Go to Step 9
Is there +5 V across the sensor Sensor #4
connector’s Pin 3 <=> ground? (page 3-21).

9 Check connections between the Tray 4-5 Go to Step 10. Connect P/J541
PWB and Engine Logic Board. and P/J413.
Are P/J541 and P/J413 connected?

3-64 Phaser 5500 Printer Service Manual

Jam at Tray n (Feed Out Sensor #4) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

10 Check continuity between the Tray 4-5 and Go to Step 11. Repair the wiring.
the Engine Logic Board.
Is there continuity on each wire
between P/J541 <=> P/J413?

11 Check for +24 V at the Tray 4-5 PWB Replace the Tray Replace the
Is their +24 V across P/J541-7 (+) <=> 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).

12 Test the Feed Out Sensor #5. Replace the Go to Step 13.
1. Open Door C. Engine Logic
Board
2. Run the Service Diagnostics Tray 5
(page 8-89).
Feed Out Sensor test.
Does the sensor change state?

13 Check the Feed Out Sensor #5 connection. Go to Step 14. Connect the
Are P/J825, P/J842 and P/J548 sensor.
connected?

14 Check continuity between the Feed Out Go to Step 15. Repair the wiring.
Sensor #5 and the Tray 4-5 PWB.
Is there continuity on each wire
between P/J825 <=> P/J548?

15 Check for +5 V at the Feed Out Sensor #5. Replace Feed Out Go to Step 16.
Is there +5 V across the sensor Sensor #5
connector’s Pin 3 <=> ground? (page 3-22).

16 Check connections between the Tray 4-5 Go to Step 17. Connect P/J541
PWB and Engine Logic Board. and P/J413.
Are P/J541 and P/J413 connected?

17 Check continuity between the Tray 4-5 Go to Step 18. Repair the wiring.
PWB and the Engine Logic Board.
Is there continuity on each wire
between P/J541 <=> P/J413?

18 Check for +24 V at the Tray 4-5 PWB Replace the Tray Replace the
Is their +24 V across P/J541-7 (+) <=> 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).

Jam at Tray 5 - C4-0 Tray 5

Paper did not reach the Tray 5 Feed Out Sensor #5 on time.

Applicable Error Code

Jam at Tray 5 - C4-0 Tray 5

Error Messages, Codes, and Procedures 3-65

Jam at Tray 5 (Feed Out Sensor #5) Troubleshooting Reference

Applicable Parts References

■ Feed Roller ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Retard Roller ■ PL8.1 Print Engine Electrical (page 9-40)
■ Nudger Roller ■ Phaser 5500 Printer Options Service Manual
■ Engine Logic Board ■ 1000-Sheet Feeder P/J Locator (page 5-5)
■ Tray 4-5 PWB ■ 1000-Sheet Tray 4 & 5 Wiring (page 5-9)
■ Tray 5 Pre-Feed ■ PL20.4 Tray 4-5 Feeder (2/2) (page 4-10)
Sensor ■ PL20.6 Tray 4-5 Drive and Electrical (page 4-16)
■ Feed Out Sensor #5

Jam at Tray 5 (Feed Out Sensor #5) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check paper condition. Replace the Go to Step 2.

Is the paper in the tray damaged? paper.

2 Check paper size settings. Go to Step 3. Correct paper

Does the paper size match the setting? size settings.

3 Remove the tray and check the rollers. Clean or replace Go to Step 4.
Is the Feed, Retard, or Nudger Roller the Rollers.
worn or contaminated with paper dust?

4 Check paper position at Door C. Remove the Go to Step 5.

Does the paper touch the Tray 5 Pre- paper.
Feed or Feed Out Sensor #5?

5 Test the Tray 5 Pre-Feed Sensor. Go to Step 12. Go to Step 6.

1. Open Door C.
2. Run the Service Diagnostics Tray 5
Pre-Feed Sensor test.
Does the sensor change state?

6 Check the Tray 5 Pre-Feed Sensor Go to Step 7. Connect the

connection. sensor.
Are P/J103A, P/J661A and P/J549A
connected?

7 Check continuity between the Tray 5 Pre- Go to Step 8. Repair the wiring.
Feed Sensor and Tray 4-5 PWB.
Is there continuity on each wire
between P/J103A <=> P/J549A?

8 Check for +5 V at Tray 5 Pre-Feed Sensor Replace the Go to Step 9

Is there +5 V across the sensor sensor.
connector’s Pin 1 <=> ground?

9 Check connections between the Tray 4-5 Go to Step 10. Connect P/J541
PWB and Engine Logic Board. and P/J413.
Are P/J541 and P/J413 connected?

3-66 Phaser 5500 Printer Service Manual

Jam at Tray 5 (Feed Out Sensor #5) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

10 Check continuity between the Tray 4-5 Go to Step 11. Repair the wiring.
PWB and the Engine Logic Board.
Is there continuity on each wire
between P/J541 <=> P/J413?

11 Check for +24 V at the Tray 4-5 PWB Replace the Tray Replace the
Is their +24 V across P/J541-7 (+) <=> 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).

12 Test Feed Out Sensor #5. Replace the Go to Step 13.

1. Open Door C. Engine Logic
Board
2. Run the Service Diagnostics Tray 5
(page 8-89).
Feed Out Sensor test.
Does the sensor change state?

13 Check the Feed Out Sensor #5 connection. Go to Step 14. Connect the
Are P/J825, P/J842 and P/J548 sensor.
connected?

14 Check continuity between the Feed Out Go to Step 15. Repair the wiring.
Sensor #5 and the Tray 4-5 PWB.
Is there continuity on each wire
between P/J825 <=> P/J548?

15 Check for +5 V at the Feed Out Sensor #5. Replace the Go to Step 16.
Is there +5 V across the sensor sensor
connector’s Pin 3 <=> ground? (page 3-22).

16 Check connections between the Tray 4-5 Go to Step 17. Connect P/J541
PWB and Engine Logic Board. and P/J413.
Are P/J541 and P/J413 connected?

17 Check continuity between the Tray 4-5 Go to Step 18. Repair the wiring.
PWB and the Engine Logic Board.
Is there continuity on each wire
between P/J541 <=> P/J413?

18 Check for +24 V at the Tray 4-5 PWB Replace the Tray Replace the
Is their +24 V across P/J541-7 (+) <=> 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).

Error Messages, Codes, and Procedures 3-67

Jam at Tray 6 - C5-1 Tray 6
Paper fed from the 2000-Sheet Feeder did not reach Feed Out Sensor #6, located in
the Lower Feeder Assembly under Door J, on time.

Applicable Error Code

Jam at Tray 6 - C5-1 Tray 6

Jam at Tray 6 (Feed Out Sensor #6) Troubleshooting Reference

Applicable Parts References

■ Feed Roller ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Nudge Roller ■ PL8.1 Print Engine Electrical (page 9-40)
■ Retard Roller ■ Phaser 5500 Printer Options Service Manual
■ Feeder Harness ■ 2000-Sheet Tray 6 Feeder P/J Locator (page 5-20)
■ Main Harness ■ 2000-Sheet Tray 6 Drive P/J Locator (page 5-21)
■ Tray 6 PWB ■ 2000-Sheet Tray 6 Sensors Wiring (page 5-24)
■ Pre-Feed Sensor ■ 2000-Sheet Tray 6 Drive Wiring (page 5-25)
■ Feeder Motor ■ PL22.4 Tray 6 Feeder (1/3) (page 4-24)
■ Nudger Solenoid ■ PL22.5 Tray 6 Feeder (2/3) (page 4-26)
■ Engine Logic Board) ■ PL22.6 Tray 6 Feeder (3/3) (page 4-28)
■ PL22.8 Tray 6 Electrical (page 4-32)

Jam at Tray 6 (Feed Out Sensor #6) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the paper path. Go to Step 2. Clean or replace

1. Open Door J. the Rollers.
2. Open the Upper Feeder Assembly.
Are the Rollers installed correctly,
clean, and turn freely?

2 Test the Tray 6 Pre-Feed Sensor. Go to Step 10. Go to Step 3.

1. Open Door J.
2. Open the Upper Feeder Assembly.
3. Run the Service Diagnostics Tray 6
Pre-Feed Sensor test.
Does the sensor change state?

3 Check the Feeder Harness for connection. Go to Step 4. Connect and go

Are PF61 and PF56B connected? to Step 4.

4 Check the Main Harness for connection Go to Step 6. Connect and go

Are PF56B and JF02 connected? to Step 5.

5 Print a Test Print. Go to Step 6. Problem solved.

Does the error still occur?

3-68 Phaser 5500 Printer Service Manual

Jam at Tray 6 (Feed Out Sensor #6) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

6 Check the Feeder Harness for continuity Go to Step 7. Repair the Feeder
1. Disconnect PF61 and PF56B. Harness.
2. Check for continuity of the following:
PF61-1 <=> JF56B-3
PF61-2 <=> JF56B-2
PF61-3 <=> JF56B-1
Are these three conductive?

7 Check the Main Harness for continuity Go to Step 8. Repair the Main
1. Disconnect PF56B and JF02. Harness.
2. Check for continuity at the following:
JF56B-4 <=> JF02-6
JF56B-5 <=> JF02-5
JF56B-6 <=> JF02-4
Are these three conductive?

8 Check for +5 V at the Pre-Feed Sensor. Go to Step 9. Replace the Tray

Is the voltage across PF02-6 <=> PF04-2 6 PWB
on the PWB +5 V? (page 3-67).

9 Check the Pre-Feed Sensor function. Go to Step 27. Replace the Pre-
Does the voltage across JF02-5 <=> Feed Sensor
PF04-2 on the PWB change, when white (page 3-51).
paper is placed over the sensing area?

10 Test the Feed/Lift Motor. Go to Step 18. Go to Step 11.

Run the Service Diagnostics Tray 6
Motor Feed test.
Does the Feed/Lift Motor rotate
normally?

11 Check the Harness connections. Go to Step 13. Connect and go

Are the connectors PF58, PF56, and to Step 12.
JF06 on the PWB connected?

12 Print a Test Print. Go to Step 13. Problem solved.

Does the error still occur?

13 Check the Feeder Harness for continuity Go to Step 14. Repair the Feeder
1. Disconnect PF58 and JF56B. harness.
2. Check for continuity at the following:
PF58-1 <=> JF56-1
PF58-2 <=> JF56-2
PF58-3 <=> JF56-3
PF58-4 <=> JF56-4
PF58-5 <=> JF56-5
PF58-6 <=> JF56-6
Are these conductive?

Error Messages, Codes, and Procedures 3-69

Jam at Tray 6 (Feed Out Sensor #6) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

14 Check the Main Harness for continuity. Go to Step 15. Repair the Main
1. Disconnect PF56 and JF06. Harness.
2. Check for continuity at the following:
PF56-1 <=> JF06-1
PF56-2 <=> JF06-3
PF56-3 <=> JF06-2
PF56-4 <=> JF06-6
PF56-5 <=> JF06-4
PF56-6 <=> JF06-5
Are these conductive?

15 Check resistance of the Feed/Lift Motor. Go to Step 16. Replace the

Is there some amount of resistance Feed/Lift Motor
across PF58-2/5(COM) and PF58-1/3/4/ (page 3-49).
6?

16 Check for +24 V at the Feed/Lift Motor. Go to Step 17. Replace the Tray
Is there +24 V across PF06-3 <=> PF04-3 6 PWB
and PF06-4 <=> PF04-3 on the PWB? (page 3-67).

17 Replace the Feed/Lift Motor. Go to Step 27. Problem solved.

Print a Test Print.
Does the error still occur?

18 Test the Nudger Solenoid. Go to Step 27. Go to Step 19.

Run the Service Diagnostics Tray 6 Nudger
Solenoid Test at High Power.
Does the Nudger Solenoid activate?

19 Check the harness connections. Go to Step 21. Connect and go

Are the connectors PF59, PF56A, and to Step 20.
P/JF06 on the PWB connected?

20 Print a Test Print. Go to Step 21. Problem solved.

Does the error still occur?

21 Check the Feeder Harness for continuity Go to Step 22. Repair the Feeder
1. Disconnect PF59 and JF56A. Harness.
2. Check for continuity at the following:
PF59-2 <=> JF56A-1
PF59-1 <=> JF56A-2
Are these conductive?

22 Check the Main Harness for continuity Go to Step 23. Repair the Main
1. Disconnect PF56A and JF06. Harness.
2. Check for continuity at the following:
PF56A-6 <=> JF06-13
PF56A-5 <=> JF06-14
Are these conductive?

23 Check Nudger Solenoid resistance. Go to Step 24. Replace the

Is there some amount of resistance Nudger Solenoid
across PF59-1 and PF59-2? (page 3-50).

3-70 Phaser 5500 Printer Service Manual

Jam at Tray 6 (Feed Out Sensor #6) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

24 Test for +24 V at the Nudger Solenoid. Go to Step 25. Replace the Tray
Run the Service Diagnostics Tray 6 Nudger 6 PWB
Solenoid Test at High Power. (page 3-67).
Is the voltage across PF06-13 <=>
P/JF04-3 on the PWB, +24 V?

25 Test for +14.7 V at the Nudger Solenoid. Go to Step 26. Replace the Tray
Run the Service Diagnostics Tray 6 Nudger 6 PWB
Solenoid Test at Low Power. (page 3-67).
Is the voltage across PF06-13 <=>
P?JF04-3 on the PWB, +14.7V?

26 Replace the Nudger Solenoid. Go to Step 27. Problem Solved.

Print a Test Print
Does the error still occur?

27 Replace the Tray 6 PWB. Replace the Problem solved.

Print a Test Print Engine Logic
Does the error still occur? Board
(page 8-89).

Jam at Tray 6 - C5-2 Tray 6

Paper fed from the 2000-Sheet Feeder did not reach the Tray 3 Feed Out Sensor #3,
located behind Door B, on time.

Applicable Error Code

Jam at Tray 6 - C5-2 Tray 6

Jam at Tray 6 (Feed Out Sensor #6) Troubleshooting Reference

Applicable Parts References

■ Feed Roller ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Nudge Roller ■ PL8.1 Print Engine Electrical (page 9-40)
■ Retard Roller ■ Phaser 5500 Printer Options Service Manual
■ Take Away Roller ■ 2000-Sheet Tray 6 Feeder P/J Locator (page 5-20)
■ Door J ■ 2000-Sheet Tray 6 Drive P/J Locator (page 5-21)
■ Feed Out Sensor ■ 2000-Sheet Tray 6 Sensors Wiring (page 5-24)
■ Feeder Harness ■ 2000-Sheet Tray 6 Drive Wiring (page 5-25)
■ Main Harness ■ PL22.5 Tray 6 Feeder (2/3) (page 4-26)
■ Tray 6 PWB ■ PL22.6 Tray 6 Feeder (3/3) (page 4-28)
■ Take Away Motor ■ PL22.7 Drive and Transportation (page 4-30)
■ Engine Logic Board ■ PL22.8 Tray 6 Electrical (page 4-32)

Error Messages, Codes, and Procedures 3-71

Jam at Tray 6 (Feed Out Sensor #6) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the paper path. Go to Step 2. Clean or replace

1. Open Door J. the Rollers.
2. Open the Upper Feeder Assembly.
Are the Rollers installed correctly,
clean, and turn freely?

2 Test the Tray 6 Feed Out Sensor #6. Go to Step 10. Go to Step 3.
Run the Service Diagnostics Tray 6 Feed
Out Sensor test.
Does the sensor change state?

3 Check the sensor connections. Go to Step 4. Connect and go

Are P/JF67 and JF54 connected? to Step 4.

4 Check the Main Harness connections. Go to Step 6. Connect and go

Are PF54 and P/JF01 connected? to Step 5.

5 Print a Test Print. Go to Step 6. Problem solved.

Does the error still occur?

6 Check the Feeder Harness for continuity Go to Step 7. Repair the

1. Disconnect P/JF67 and PF54. Harness.
2. Check for continuity of the following:
P/JF67-1 <=> JF54-3
P/JF67-2 <=> JF54-2
P/JF67-3 <=> JF54-1
Are these three conductive?

7 Check the Main Harness for continuity Go to Step 8. Repair the Main
1. Disconnect PF54 and P/JF01. Harness.
2. Check for continuity at the following:
PF54-1 <=> P/JF01-3
PF54-2 <=> P/JF01-2
PF54-3 <=> P/JF01-1
Are these three conductive?

8 Check for +5 V at the Feed Out Sensor #6 Go to Step 9. Replace the Tray
Is the voltage across PJ01-3 <=> PJ04-2 6 PWB
on the PWB? (page 3-67).

9 Check the Feed Out Sensor #6 signal. Go to Step 17. Replace the Feed
Does the voltage across P/JF01-2 <=> P/ Out Sesnor #6
JF04-2 on the Tray 6 PWB change, when (page 3-63).
sensor is actuated?

10 Test the Take Away Motor. Go to Step 17. Go to Step 11.

Run the Service Diagnostics Tray 6
Take Away Motor Slow test.
Does the motor rotate normally?

3-72 Phaser 5500 Printer Service Manual

Jam at Tray 6 (Feed Out Sensor #6) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

11 Check the Main Harness connections. Go to Step 12. Connect and go

Are the connectors PF57 and P/JF06 on to Step 12.
the Main Harness connected?

12 Print a Test Print. Go to Step 13. Problem solved.

Does the error still occur?

13 Check the Feeder Harness for continuity Go to Step 14. Repair the Tray 6
1. Disconnect PF57 and JF06. Main harness.
2. Check for continuity at the following:
PF57-7 <=> P/JF06-11
PF57-6 <=> P/JF06-8
PF57-5 <=> P/JF06-9
PF57-4 <=> P/JF06-10
PF57-3 <=> P/JF06-12
PF57-2 <=> P/JF06-7
Are these conductive?

14 Check Take Away Motor resistance. Go to Step 15. Replace the Take
Is there some amount of resistance Away Motor
across F57-3/4(COM) and JF57-1/2/5/6? (page 3-64).

15 Check for +24 V at the Take Away Motor. Go to Step 16. Replace the Tray
Is there +24 V across PF06-9 <=> PF04- 6 PWB
2, and PF06-10 <=> PF04-2 on the Tray 6 (page 3-67).
PWB?

16 Replace the Take Away Motor. Go to Step 17. Problem solved.

Print a Test Print.
Does the error still occur?

17 Replace the Tray 6 PWB. Replace the Problem solved.

Print a Test Print Engine Logic
Does the error still occur? Board
(page 8-89).

Jam at B - C5-3 Tray 6

Paper fed from the 2000-Sheet Feeder did not reach the Print Engine’s Registration
Sensor on time.

Applicable Error Code

Jam at B - C5-3 Tray 6

Error Messages, Codes, and Procedures 3-73

Jam at B (Registration Sensor) Troubleshooting Reference

Applicable Parts References

■ Take Away Roller ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Door J ■ PL4.5 Print Engine Registration (page 9-30)
■ Registration Sensor ■ PL5.1 Laser, CRU and Toner Dispense (page 9-32)
■ Front Harness A ■ PL8.1 Print Engine Electrical (page 9-40)
■ Engine Logic Board ■ Phaser 5500 Printer Options Service Manual
■ Take Away Motor ■ 2000-Sheet Tray 6 Feeder P/J Locator (page 5-20)
■ Main Harness ■ 2000-Sheet Tray 6 Drive P/J Locator (page 5-21)
■ Tray 6 PWB ■ 2000-Sheet Tray 6 Drive Wiring (page 5-25)
■ PL22.7 Drive and Transportation (page 4-30)
■ PL22.8 Tray 6 Electrical (page 4-32)

Jam at B (Registration Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the paper path. Go to Step 2. Clean or replace

Open Door J. the Rollers.
Are all the rollers installed correctly,
clean, and turn freely?

2 Check the printer paper path. Go to Step 3. Clean the paper

Open Door A. path.
Is the paper path clean?

3 Test the Registration Sensor. Go to Step 9. Go to Step 4.

1. Open Door A
2. Run the Service Diagnostics
Registration Sensor test.
Does the sensor change state?

4 Check the Registration Sensor connection Go to Step 6. Connect and go

to the printer’s Front Harness. to Step 5.
Are P/J104 and P/J403 connected to the
Registration Sensor?

5 Print a Test Print. Go to Step 6. Problem solved.

Does the error still occur?

6 Check the Harness for continuity. Go to Step 7. Repair the

1. Disconnect P/J104 and P/J403. printer’s Front
Harness A.
2. Check for continuity at the following:
J104-3 <=> J403B-3
J104-2 <=> J403B-8
J104-1 <=> J403B-13
Are these conductive?

3-74 Phaser 5500 Printer Service Manual

Jam at B (Registration Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

7 Check for +5 V to the Registration Sensor. Go to Step 8. Replace the

Is there +5 V across P403-13 <=> Engine Logic
P403-3 on the Engine Logic Board? Board
(page 8-89).

8 Check the Registration Sensor. Go to Step 16. Replace the

Does the voltage across P403-8 <=> Registration
P403-3 on the Engine Logic Board Sensor
change when the sensor actuator is (page 8-52).
operated?

9 Test the Tray 6 Take Away Motor. Go to Step 16. Go to Step 10.
Run the Service Diagnostics Tray 6 Take
Away Motor high speed test.
Does the motor rotate normally?

10 Check the Main Harness connections. Go to Step 12. Connect and go

Are PF57 and P/JF06 connected? to Step 11.

11 Print a Test Print. Go to Step 12. Problem solved.

Does the error still occur?

12 Check the Main Harness continuity. Go to Step 13. Repair Main

1. Disconnect PF57 and JF06. Harness.
2. Check for continuity at the following:
PF57-7 <=> P/JF06-11
PF57-6 <=> P/JF06-8
PF57-5 <=> P/JF06-9
PF57-4 <=> P/JF06-10
PF57-3 <=> P/JF06-12
PF57-2 <=> P/JF06-7
Are these conductive?

13 Check the Take Away Motor resistance. Go to Step 14. Replace the Take
Are the resistances across JF57-3/ Away Motor
4(COM) and JF57-1/2/5/6, XXXX ohm? (page 3-64).

14 Check for +24 V to the Take Away Motor. Go to Step 15. Replace the Tray
Is there +24 V across PF06-9 <=> PF04- 6 PWB
2, and PF06-10 <=> PF04-2 on the Tray 6 (page 3-67).
PWB?

15 Replace the Take Away Motor. Go to Step 16. Problem solved.

Print a Test Print.
Does the error still occur?

16 Replace the Tray 6 PWB. Replace the Problem solved.

Print a Test Print. Engine Logic
Does the error still occur? Board
(page 8-89).

Error Messages, Codes, and Procedures 3-75

Jam at B - C8-2 F/O3 SNR Static Jam
Paper remains at Feed Out Sensor #3 located behind Door B.

Applicable Error Code

Jam at B - C8-2 F/O3 SNR Static Jam

Jam at B (Feed Out #3 Sensor) Troubleshooting Reference

Applicable Parts References

■ Feed Out Sensor #3 ■ Print Engine P/J Tray 2 & 3 Feeder (page 10-11)
■ Tray 3 Feed/Lift Motor ■ Print Engine Registration Transport Wiring
■ Engine Logic Board (page 10-23)
■ PL2.3 Feeder (2/2) (page 9-12)
■ PL4.5 Registration (page 9-30)
■ PL8.1 Print Engine Electrical (page 9-40)

Jam at B (Feed Out #3 Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the paper path. Remove the Go to Step 2.

Open Door B. paper.
Does the paper touch the Tray 3 Feed
Out Sensor?

2 Test the Feed Out Sensor #3. Replace the Go to Step 3.

1. Open Door B. Engine Logic
Board (8-89).
2. Run the Service Diagnostics Tray 3
Feed Out Sensor test.
Does the sensor change state?

3 Check the sensor connection. Go to Step 4. Connect the

Are P/J105, P/J608, and P/J410 sensor.
connected?

4 Check continuity between the sensor and Go to Step 5. Repair the wiring.
Engine Logic Board.
Is there continuity on each wire
between P/J105 <=> P/J410?

5 Check for +5 V to the Feed Out Sensor #3. Replace the Feed Replace the
Is there +5 V across P105-1(+)<=> Out Sensor #3 Engine Logic
ground? (page 8-54). Board
(page 8-89).

3-76 Phaser 5500 Printer Service Manual

Jam at C - C8-3 F/O4 SNR Static Jam
Paper remains at Feed Out Sensor #4 located behind Door C.

Applicable Error Code

Jam at C - C8-3 F/O4 SNR Static Jam

Jam at C (Feed Out Sensor #4) Troubleshooting Reference

Applicable Parts References

■ Feed Out Sensor #4 ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Tray 4-5 PWB ■ PL8.1 Print Engine Electrical (page 9-40)
■ Engine Logic Board ■ Phaser 5500 Printer Options Service Manual
■ 1000-Sheet P/J Tray 4 & 5 Feeders (page 5-5)
■ 1000-Sheet P/J Tray 4 & 5 Electrical (page 5-6)
■ 1000-Sheet Tray 4 Wiring (page 5-9)
■ PL20.5 Tray 4-5 Transportation (page 4-14)
■ PL20.6 Tray 4-5 Drive and Electrical (page 4-16)

Jam at C (Feed Out Sensor #4) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the paper path. Remove the Go to Step 2.

Open Door C. paper.
Does the paper touch Feed Out
Sensor #4?

2 Test Feed Out Sensor #4. Replace the Go to Step 3.

Run the Service Diagnostics Tray 4 Feed Engine Logic
Out Sensor test. Board
Does the sensor change state? (page 8-89).

3 Check the Feed Out Sensor #4 connection. Go to Step 4. Connect the

Are P/J821, P/J841 and P/J548 sensor.
connected?

4 Check continuity between the Feed Out Go to Step 5. Repair the wiring.
Sensor #4 and Tray 4-5 PWB.
Is there continuity on each wire
between P/J821 <=> P/J548?

5 Check continuity between the 1000-Sheet Go to Step 6. Repair the wiring.

Feeder and Engine Logic Board.
Is there continuity on each wire
between P/J541 <=> P/J413?

6 Check for +5 V to the Feed Out Sensor #4. Replace Feed Out Go to Step 7.
Is there +5 V across P/J821-3 (+) <=> Sensor #4
ground? (page 3-21).

Error Messages, Codes, and Procedures 3-77

Jam at C (Feed Out Sensor #4) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

7 Check +5 V to the Tray 4-5 PWB Replace the Tray Replace the
Is there +5 V across P/J541-8 (+) <=> 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).

Jam at C - C8-4 F/O5 SNR Static Jam

Paper remains at Feed Out Sensor (F/O#5) located behind Door C.

Applicable Error Code

Jam at C - C8-4 F/O5 SNR Static Jam

Jam at C (Feed Out Sensor #5) Troubleshooting Reference

Applicable Parts References

■ Feed Out Sensor #5 ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Tray 4-5 PWB ■ PL8.1 Print Engine Electrical (page 9-40)
■ Engine Logic Board ■ Phaser 5500 Printer Options Service Manual
■ 1000-Sheet P/J Tray 4 & 5 Feeders (page 5-5)
■ 1000-Sheet P/J Tray 4 & 5 Electrical (page 5-6)
■ 1000-Sheet Tray 4 Wiring (page 5-9)
■ PL20.5 Tray 4-5 Transportation (page 4-14)
■ PL20.6 Tray 4-5 Drive and Electrical (page 4-16)

Jam at C (Feed Out Sensor #5) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the paper path. Remove the Go to Step 2.

Open Door C. paper.
Does the paper touch Feed Out
Sensor #5?

2 Test Feed Out Sensor #5. Replace the Go to Step 3.

Run the Service Diagnostics Tray 5 Feed Engine Logic
Out Sensor test. Board
Does the sensor change state? (page 8-89).

3 Check the Feed Out Sensor #5 connection. Go to Step 4. Connect the

Are P/J825, P/J842, and P/J548 sensor.
connected?

4 Check continuity between the Feed Out Go to Step 5. Repair the wiring.
Sensor #5 and Tray 4-5 PWB.
Is there continuity on each wire
between P/J825 <=> P/J548?

3-78 Phaser 5500 Printer Service Manual

Jam at C (Feed Out Sensor #5) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

5 Check continuity between 1000-Sheet Go to Step 6. Repair the wiring.

Feeder and Engine Logic Board.
Is there continuity on each wire
between P/J541 <=> P/J413?

6 Check for +5 V to the Feed Out Sensor #5. Replace the Feed Go to Step 7.
Is there +5 V across P/J825-3 (+) <=> Out Sensor #5
ground? (page 3-22).

7 Check +5 V to the Tray 4-5 PWB. Replace the Tray Replace the
Is there +5 V across P/J548-1 (+) <=> 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).

Jam at Tray 6 - C8-5 HCF F/O SNR Static Jam

Remaining paper in the Tray 6 Feed Out Sensor #6, located in the Lower Feeder
Assembly under Door J.

Applicable Error Code

Jam at Tray 6 - C8-5 HCF F/O SNR Static Jam

Jam at Tray 6 (Feed Out Sensor #6) Troubleshooting Reference

Applicable Parts References

■ Feed Roller ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Retard Roller ■ PL8.1 Print Engine Electrical (page 9-40)
■ Take Away Roller ■ Phaser 5500 Printer Options Service Manual
■ Door J ■ 2000-Sheet Tray 6 Feeder P/J (page 5-20)
■ Pre-Feed Sensor ■ 2000-Sheet Tray 6 Drive P/J (page 5-21)
■ Feed Out Sensor #6 ■ 2000-Sheet Tray 6 Sensors Wiring (page 5-24)
■ Feeder Harness ■ 2000-Sheet Tray 6 Drive Wiring (page 5-25)
■ Main Harness ■ PL22.4 Tray 6 Feeder (1/3) (page 4-24)
■ Take Away Motor ■ PL22.5 Tray 6 Feeder (2/3) (page 4-26)
■ Feeder Motor ■ PL22.6 Tray 6 Feeder (3/3) (page 4-28)
■ Tray 6 PWB ■ PL22.7 Drive and Transportation (page 4-30)
■ Engine Logic Board) ■ PL22.8 Tray 6 Electrical (page 4-32)

Error Messages, Codes, and Procedures 3-79

Jam at Tray 6 (Feed Out Sensor #6) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the paper path. Go to Step 2. Clean or replace

1. Open Door J. the rollers.
2. Open the Upper Feeder Assembly.
Are the Rollers installed correctly,
clean, and turn freely?

2 Test the Tray 6 Pre-Feed Sensor Go to Step 10. Go to Step 3.

1. Open Door J.
2. Open the Upper Feeder Assembly.
3. Run the Service Diagnostics Tray 6
Pre-Feed Sensor test.
Does the sensor change state?

3 Check the Feeder Harness for connection. Go to Step 4. Connect and go

Are PF61 and PF56B connected? to Step 4.

4 Check the Main Harness for connection. Go to Step 6. Connect and go

Are PF56B and JF02 connected? to Step 5.

5 Print a Test Print. Go to Step 6. Problem solved.

Does the error still occur?

6 Check the Feeder Harness for continuity. Go to Step 7. Repair the Feeder
1. Disconnect PF61 and PF56B. Harness.
2. Check for continuity of the following:
PF61-1 <=> JF56B-3
PF61-2 <=> JF56B-2
PF61-3 <=> JF56B-1
Are these three conductive?

7 Check the Main Harness for continuity. Go to Step 8. Repair the Main
1. Disconnect PF56B and JF02. Harness.
2. Check for continuity at the following:
JF56B-4 <=> JF02-6
JF56B-5 <=> JF02-5
JF56B-6 <=> JF02-4
Are these three conductive?

8 Check for +5 V at the Pre-Feed Sensor. Go to Step 9. Replace the Tray

Is there +5 V across PF02-6 <=> PF04-2 6 PWB
on the Tray 6 PWB? (page 3-67).

9 Check the Pre-Feed Sensor signal. Go to Step 33. Replace the Pre-
Does the voltage across JF02-5 <=> Feed Sensor
PF04-2 on the Tray 6 PWB change, when (page 3-51).
the sensor is blocked?

3-80 Phaser 5500 Printer Service Manual

Jam at Tray 6 (Feed Out Sensor #6) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

10 Test the Feed Out Sensor #6. Go to Step 18. Go to Step 11.
1. Open Door J.
2. Run the Service Diagnostics Tray 6
Feed Out Sensor test.
Does the sensor change state?

11 Check the Feed Out Sensor #6 Go to Step 12. Connect and go

connections. to Step 12.
Is PF67 and JF54 connected?

12 Check the Main Harness connections. Go to Step 14. Connect and go

Is PF54 and JF01 connected? to Step 13.

13 Print a Test Print. Go to Step 14. Problem solved.

Does the error still occur?

14 Check the Harness for continuity. Go to Step 15. Repair the

1. Disconnect PF67 and JF54. Harness.
2. Check for continuity at the following:
PF67-1 <=> JF54-3
PF67-2 <=> JF54-2
PF67-3 <=> JF54-1
Are these three conductive?

15 Check the Main Harness continuity. Go to Step 16. Repair the Main
1. Disconnect PF54 and JF01. Harness.
2. Check for continuity at the following:
JF54-1 <=> JF01-3
JF54-2 <=> JF01-2
JF54-3 <=> JF01-1
Are these three conductive?

16 Check for +5 V to the Feed Out Sensor #6. Go to Step 17. Replace the Tray
Is there +5 V across PF01-3 <=> PF04-2 6 PWB
on the Tray 6 PWB? (page 3-67).

17 Check the Feed Out Sensor #6 signal. Go to Step 33. Replace the Feed
Does the voltage across JF01-2 <=> Out Sensor #6
PF04-2 on the Tray 6 PWB change when (page 3-63).
the Feed Out Sensor is actuated?

18 Test the Tray 6 Feed/Lift Motor. Go to Step 26. Go to Step 19.

Run the Service Diagnostics Feed Motor
test.
Does the Feed Motor rotate normally?

19 Check the harness connections. Go to Step 21. Connect and go

Are PF58 and PF56 on the Feeder and to Step 20.
Main Harnesses, and JF06 on the PWB
connected?

20 Print a Test Print. Go to Step 21. Problem solved.

Does the error still occur?

Error Messages, Codes, and Procedures 3-81

Jam at Tray 6 (Feed Out Sensor #6) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

21 Check the Feeder Harness for continuity. Go to Step 22. Repair the Feeder
1. Disconnect PF58 and JF56B. harness.
2. Check for continuity at the following:
PF58-1 <=> JF56-1
PF58-2 <=> JF56-2
PF58-3 <=> JF56-3
PF58-4 <=> JF56-4
PF58-5 <=> JF56-5
PF58-6 <=> JF56-6
Are these conductive?

22 Check the Main Harness for continuity. Go to Step 23. Repair the Main
1. Disconnect PF56 and JF06. Harness.
2. Check for continuity at the following:
PF56-1 <=> JF06-1
PF56-2 <=> JF06-3
PF56-3 <=> JF06-2
PF56-4 <=> JF06-6
PF56-5 <=> JF06-4
PF56-6 <=> JF06-5
Are these conductive?

23 Check resistance of the Feed/Lift Motor. Go to Step 24. Replace the

Is there some amount of resistance Feed/Lift Motor
across PF58-2/5 (COM) and PF58-1/3/4/ (page 3-49).
6?

24 Check for +24 V at the Feed/Lift Motor. Go to Step 25. Replace the Tray
Is there +24 V across PF06-3 <=> PF04-3 6 PWB
and PF06-4 <=> PF04-3 on the Tray 6 (page 3-67).
PWB?

25 Replace the Feed/Lift Motor. Go to Step 33. Problem solved.

Print a Test Print.
Does the error still occur?

26 Test the Take Away Motor. Go to Step 33. Go to Step 27.

Run the Service Diagnostics Tray 6 Take
Away Motor test at high speed.
Does the motor rotate normally?

27 Check the Main Harness connection. Go to Step 29. Connect and go

Are PF57 and JF06 connected? to Step 28.

28 Print a Test Print. Go to Step 29. Problem solved.

Does the error still occur?

3-82 Phaser 5500 Printer Service Manual

Jam at Tray 6 (Feed Out Sensor #6) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

29 Check the Main Harness for continuity. Go to Step 30. Repair the Main
1. Disconnect PF57 and JF06. Harness.
2. Check for continuity at the following:
PF57-7 <=> JF06-11
PF57-6 <=> JF06-8
PF57-5 <=> JF06-9
PF57-4 <=> JF06-10
PF57-3 <=> JF06-12
PF57-2 <=> JF06-7
Are these conductive?

30 Check the Take Away Motor resistance. Go to Step 31. Replace the Take
Is there some amount of resistance Away Motor
across JF57-3/4(COM) and JF57-1/2/5/6? (page 3-64).

31 Check for +24 V to the Take Away Motor. Go to Step 32. Replace the
Is there +24 V across PF06-9 <=> PF04- Tray 6 PWB
3, and PF06-10 <=> PF04-3 on the PWB? (page 3-67).

32 Replace the Take Away Motor. Go to Step 33. Problem solved.

Print a Test Print.
Does the error still occur?

33 Replace the Tray 6 PWB. Replace the Problem solved.

Print a Test Print. Engine Logic
Does the error still occur? Board
(page 8-89).

Jam at D - C8-6 Duplex

Paper remains at Duplex Unit’s Wait Sensor located behind Door D.

Applicable Error Code

Jam at D - C8-6 Duplex

Jam at D (Wait Sensor) Troubleshooting Reference

Applicable Parts References

■ Wait Sensor ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Duplex Unit PWB ■ PL8.1 Print Engine Electrical (page 9-40)
■ Engine Logic ■ Phaser 5500 Printer Options Service Manual
Board ■ Duplex Unit Plug/Jack Locator (page 5-12)
■ Duplex Unit Wiring (page 5-13)
■ PL23.1 Duplex Unit (page 4-34)

Error Messages, Codes, and Procedures 3-83

Jam at D (Wait Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the paper path. Remove the Go to Step 2.

Open Door D. paper.
Does the paper touch the sensor?

2 Test the Wait Sensor. Replace the Go to Step 3.

Run the Service Diagnostics Duplex Unit Engine Logic
Wait Sensor test. Board
Does the sensor change state? (page 8-89).

3 Check the Wait Sensor connection. Go to Step 4. Connect the

Are P/J123 and P/J541 connected? sensor.

4 Check continuity between the Wait Sensor Go to Step 5. Repair the wiring.
and Duplex Unit PWB.
Is there continuity on each wire
between P/J123 <=> P/J541?

5 Check for +5 V to the Wait Sensor. Replace the Wait Go to Step 6.

Is there +5 V across P/J123-3 (+) <=> Sensor
ground? (page 3-78).

6 Check continuity between the Duplex Unit Go to Step 7. Repair the wiring.
PWB and Engine Logic Board.
Is there continuity on each wire
between P/J540 <=> P/J417?

7 Check for +5 V to the Duplex Unit PWB. Replace the Replace the
Is there +5 V across P/J541-1 (+) <=> Duplex Unit PWB Engine Logic
ground? (page 3-77). Board
(page 8-89).

Jam at Tray 1/MPT - C9-3 Tray 1/MPT

Paper fed from Tray 1/MPT did not reach the Registration Sensor, located behind
Door A, on time.

Applicable Error Code

Jam at Tray 1/MPT - C9-3 Tray 1/MPT

3-84 Phaser 5500 Printer Service Manual

Jam at Tray 1/MPT (Registration Sensor) Troubleshooting Reference

Applicable Parts References

■ Feed Roller ■ Print Engine P/J Tray 1/MPT (page 10-9)

■ Drive Roller ■ Print Engine P/J Registration Transport (page 10-10)
■ Registration Sensor ■ Print Engine Tray 1/MPT Wiring (page 10-28)
■ Pick Up Solenoid ■ PL3.2 Tray 1/MPT Lower Frame (page 9-18)
■ Engine Logic Board ■ PL4.5 Registration (page 9-30)
■ PL8.1 Print Engine Electrical (page 9-40)

Jam at Tray 1/MPT (Registration Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check paper condition. Replace the Go to Step 2.

Is the paper in Tray 1 damaged? paper.

2 Check paper size setup. Go to Step 3. Correct the

Does the paper size in use match the setting.
Tray 1 size setting?

3 Check paper position. Remove the Go to Step 4.

Open Door A. paper.
Does the paper touch the Registration
Sensor?

4 Check the size guides. Go to Step 5. Repair or replace

Do the size guides operate smoothly? the guides.

5 Check the Tray 1 Feeder installation. Go to Step 6. Problem solved.

1. Reinstall the Tray 1 Feeder.
2. Print a Test Print from Tray 1.
Does the error occur?

6 Check the Feed Roller. Go to Step 7. Clean or replace

Remove the Tray 1 Feeder. the Feed Roller
Is the Feed Roller worn or contaminated
with paper dust?

7 Check the Drive Roller. Go to Step 8. Clean or replace

Remove the Tray 1 Feeder. the Drive Roller.
Is the Drive Roller worn or
contaminated with paper dust?

8 Test the Registration Sensor. Go to Step 12. Go to Step 9.

1. Open Door A.
2. Run the Service Diagnostics
Registration Sensor test.
Does the sensor state change?

9 Check the Registration Sensor connection. Go to Step 10. Connect P/J104

Are P/J104 and P/J403 connected? and P/J403.

Error Messages, Codes, and Procedures 3-85

Jam at Tray 1/MPT (Registration Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

10 Check continuity between the Registration Go to Step 11. Repair the wiring.
Sensor and Engine Logic Board.
Is there continuity on each wire
between P/J104 <=> P/J403?

11 Check for +5 V to the Registration Sensor. Replace the Replace the

Is there +5 V across P/J104-1 (+) <=> Registration Engine Logic
ground? Sensor Board
(page 8-52). (page 8-89.

12 Test the Pick Up Solenoid operation. Replace the Go to Step 13.

Run the Service Diagnostics Tray 1 Feed Engine Logic
Solenoid test. Board
Does the Pick Up Solenoid operate (page 8-89).
properly?

13 Check the Pick Up Solenoid connection. Go to Step 14. Connect P/J205,

Are P/J205, P/J605 and P/J411 P/J605 and P/
connected? J411.

14 Check the Pick Up Solenoid continuity. Go to Step 15. Repair the wiring.
Is there continuity on each wire
between P/J205 <=> P/J411?

15 Check the Pick Up Solenoid resistance. Go to Step 16. Replace the Pick
Is the resistance across J205-1 and Up Solenoid
J205-2 approximately 90 ohm? (page 8-36).

16 Check for +24 V to the Pick Up Solenoid. Replace the Pick Replace the
Is there +24 V across P205-1 (+) <=> Up Solenoid Engine Logic
ground? (page 8-36). Board
(page 8-89).

3-86 Phaser 5500 Printer Service Manual

Jam at A - F4-12 H-X’port Ent. SNR ON
Paper leaving the printer activated the printer’s Fuser Exit Sensor but did not reach the
Horizontal Transport Entrance Sensor on time.

Applicable Error Code

Jam at A - F4-12 H-X’port Ent. SNR ON

Jam at A (H-X’port Entrance Sensor) Troubleshooting Reference

Applicable Parts References

■ H-X’port Belts ■ Print Engine P/J Engine Logic Board (page 10-13)
■ H-X’port Pinch Rollers ■ PL8.1 Print Engine Electrical (page 9-40)
■ H-X’port Motor ■ Phaser 5500 Printer Options Service Manual
■ H-X’port Harness ■ Horizontal Transport P/J Locator (page 5-29)
■ H-X’port Entrance ■ Horizontal Transport Wiring (page 5-39)
Sensor ■ Finisher Main PWB P/J Locator (page 5-35)
■ Finisher H-X’port PWB ■ PL25.2 Horizontal Transport (1/2) (page 4-46)
■ Finisher Main PWB ■ PL25.3 Horizontal Transport (2/2) (page 4-48)
■ Engine Logic Board ■ PL25.14 Finisher Electrical (page 4-70)

Jam at A (H-X’port Entrance Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the paper path. Go to Step 2. Clean or replace

Open Door F. affected
Are the Belts and Pinch Rollers clean, components.
operate freely, and correctly installed?

2 Test the H-’Xport Entrance Sensor. Go to Step 8. Go to Step 3.

1. Open Door F.
2. Run the Service Diagnostic H-’Xport
Entrance Sensor test.
Does the sensor change state?

3 Check the H-’Xport Harness connections. Go to Step 5. Reconnect and

Is the harness connected to the H- go to Step 4.
X’port Entrance Sensor and Finisher
correctly?

4 Print a Test Print. Go to Step 5. Problem solved.

Does the error still occur?

Error Messages, Codes, and Procedures 3-87

Jam at A (H-X’port Entrance Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

5 Check the H-’Xport Harness continuity. Go to Step 6. Repair the

1. Disconnect the Entrance Sensor (J8380) harness.
and P8372 on the H-’Xport PWB.
2. Check for continuity at the following:
P8372-7 <=> J8380-3
P8372-8 <=> J8380-2
P8372-9 <=> J8380-1
Are these conductive?

6 Check for +5 V to the Entrance Sensor. Go to Step 7. Replace the H-

Is there +5 V across J8372-9 <=> J8372- ’Xport PWB
7 on the H-’Xport PWB? (page 3-247).

7 Check the Entrance Sensor signal. Replace the H- Replace the

Does the voltage across J8372-8 <=> ’Xport PWB sensor.
J8372-7 on the H-’Xport PWB change (page 3-247).
when the sensor actuator is operated?

8 Check the H-’Xport Motor. Replace the H- Go to Step 9.

Run the Service Diagnostics H-’Xport ’Xport PWB
Motor test. (page 3-247).
Does the motor rotate normally?

9 Check the H-’Xport Motor connections. Go to Step 11. Connect and go

Is the H-’Xport Motor correctly to Step 10.
connected to the harness?

10 Print a Test Print. Go to Step 11. Problem solved.

Does the error still occur?

11 Check the harness for continuity. Go to Step 12. Repair the

1. Disconnect P/J8379 of the H-’Xport harness.
Motor, and P8372 on the H-’Xport PWB.
2. Check for continuity at the following:
P8372-13 <=> J8379-6
P8372-12 <=> J8379-4
P8372-11 <=> J8379-1
P8372-10 <=> J8379-3
P8372-15 <=> J8379-2
P8372-3 <=> J8379-5
Are these conductive?

12 Check the H-’Xport Motor resistance. Go to Step 13. Replace the H-

Is there some amount of resistance ’Xport Motor
across P8379-2/5(COM) and P8379-1/3/ (page 3-113).
4/6?

13 Check for +24 V to the H-’Xport Motor. Go to Step 14. Replace the H-
Is there +24 V across J8372-15 <=> ’Xport PWB
J8372-7, and J8372-14 <=> J8372-7 on (page 3-247).
the H-’Xport PWB?

3-88 Phaser 5500 Printer Service Manual

Jam at A (H-X’port Entrance Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

14 Replace the H-’Xport Motor. Go to Step 15. Problem solved.

Print a Test Print.
Does the error still occur?

15 Replace the H-’Xport PWB. Replace the Problem solved.

Print a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

Jam at A or F - F4-n H-X’port Ent. SNR Static

The paper did not exit the Horizontal Transport on time.

Applicable Error Codes

Jam at A - F4-16 H-X’port Ent. SNR Static Jam A
Jam at F - F4-17 H-X’port Ent. SNR Static Jam B

Jam at A or F (H-X’port Entrance Sensor) Troubleshooting Reference

Applicable Parts References

■ H-X’port Motor ■ Phaser 5500 Printer Options Service Manual

■ H-X’port Harness ■ Horizontal Transport P/J Locator (page 5-29)
■ H-X’port Entrance ■ Horizontal Transport Wiring (page 5-39)
Sensor ■ Finisher Main PWB P/J Locator (page 5-35)
■ Finisher H-X’port PWB ■ PL25.2 Horizontal Transport (1/2) (page 4-46)
■ PL25.3 Horizontal Transport (2/2) (page 4-48)
■ PL25.14 Finisher Electrical (page 4-70)

Jam at A or F (H-X’port Entrance Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Test the H-’Xport Entrance Sensor. Go to Step 7. Go to Step 2.

1. Open Door F.
2. Run the Service Diagnostic H-’Xport
Entrance Sensor test.
Does the sensor change state?

2 Check the H-’Xport Harness connections. Go to Step 4. Reconnect and

Is the harness connected to the H- go to Step 3.
X’port Entrance Sensor and Finisher
correctly?

Error Messages, Codes, and Procedures 3-89

Jam at A or F (H-X’port Entrance Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

3 Print a Test Print. Go to Step 4. Problem solved.

Does the error still occur?

4 Check the H-’Xport Harness continuity. Go to Step 5. Repair the

1. Disconnect the H-’Xport Entrance harness.
Sensor (J8380) and P8372 on the H-
’Xport PWB.
2. Check for continuity at the following:
P8372-7 <=> J8380-3
P8372-8 <=> J8380-2
P8372-9 <=> J8380-1
Are these conductive?

5 Check for +5 V to the Entrance Sensor. Go to Step 6. Replace the H-

Is there +5 V across J8372-9 <=> J8372- ’Xport PWB
7 on the H-’Xport PWB? (page 3-247).

6 Check the H-’Xport Entrance Sensor Replace the H- Replace the

signal. ’Xport PWB sensor
Does the voltage across J8372-8 <=> (page 3-247). (page 3-117).
J8372-7 on the H-’Xport PWB change
when the sensor actuator is operated?

7 Test the H-’Xport Motor. Replace the H- Go to Step 8.

Run the Service Diagnostics H-’Xport ’Xport PWB
Motor test. (page 3-247).
Does the motor rotate normally?

8 Check the H-’Xport Motor connections. Go to Step 10. Connect and go

Is the H-’Xport Motor correctly to Step 9.
connected to the harness?

9 Print a Test Print. Go to Step 10. Problem solved.

Does the error still occur?

10 Check the harness for continuity. Go to Step 11. Repair the

1. Disconnect P/J8379 of the H-’Xport harness.
Motor, and P8372 on the H-’Xport PWB.
2. Check for continuity at the following:
P8372-13 <=> J8379-6
P8372-12 <=> J8379-4
P8372-11 <=> J8379-1
P8372-10 <=> J8379-3
P8372-15 <=> J8379-2
P8372-3 <=> J8379-5
Are these conductive?

11 Check the H-’Xport Motor resistance. Go to Step 12. Replace the H-

Is there some amount of resistance ’Xport Motor
across P8379-2/5(COM) and P8379-1/3/ (page 3-113).
4/6?

3-90 Phaser 5500 Printer Service Manual

Jam at A or F (H-X’port Entrance Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

12 Check for +24 V to the H-’Xport Motor. Go to Step 13. Replace the H-
Is there +24 V across J8372-15 <=> ’Xport PWB
J8372-7, and J8372-14 <=> J8372-7 on (page 3-247).
the H-’Xport PWB?

13 Replace the H-’Xport Motor. Replace the H- Problem solved.

Print a Test Print. ’Xport PWB
Does the error still occur? (page 3-247).

Jam at A or F - F4-n H-X’port Exit SNR ON

Paper activated the Horizontal Transport Entrance Sensor but did not reach the
Horizontal Transport Exit Sensor on time.

Applicable Error Codes

Jam at A - F4-22 H-X’port Exit SNR ON Jam A
Jam at F - F4-23 H-X’port Exit SNR ON Jam B
Jam at F - F4-24 H-X’port Exit SNR ON Jam C

Jam at A or F (H-X’port Exit Sensor) Troubleshooting Reference

Applicable Parts References

■ H-X’port Belts ■ Print Engine P/J Engine Logic Board (page 10-13)
■ H-X’port Pinch Rollers ■ PL8.1 Print Engine Electrical (page 9-40)
■ H-X’port Motor ■ Phaser 5500 Printer Options Service Manual
■ H-X’port Harness ■ Horizontal Transport P/J Locator (page 5-29)
■ H-X’port Exit Sensor ■ Horizontal Transport Wiring (page 5-39)
■ Finisher H-X’port PWB ■ Finisher Main PWB P/J Locator (page 5-35)
■ Finisher Main PWB ■ PL25.2 Horizontal Transport (1/2) (page 4-46)
■ Engine Logic Board ■ PL25.3 Horizontal Transport (2/2) (page 4-48)
■ PL25.14 Finisher Electrical (page 4-70)

Jam at A or F (H-X’port Exit Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the paper path. Go to Step 2. Clean or replace

Open Door F. affected
Are the Belts and Pinch Rollers clean, components.
operate freely, and correctly installed?

Error Messages, Codes, and Procedures 3-91

Jam at A or F (H-X’port Exit Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

2 Test the H-’Xport Exit Sensor. Go to Step 8. Go to Step 3.

1. Open Door F.
2. Run the Service Diagnostic H-’Xport Exit
Sensor test.
Does the sensor change state?

3 Check the H-’Xport Harness connections. Go to Step 5. Reconnect and

Is the harness connected to the Exit go to Step 4.
Sensor and Finisher correctly?

4 Print a Test Print. Go to Step 5. Problem solved.

Does the error still occur?

5 Check the H-’Xport Harness continuity. Go to Step 6. Repair the

1. Disconnect the Exit Sensor (J8381) and harness.
P8372 on the H-’Xport PWB.
2. Check for continuity at the following:
P8372-4 <=> J8381-3
P8372-5 <=> J8381-2
P8372-6 <=> J8381-1
Are these conductive?

6 Check for +5 V to the Exit Sensor. Go to Step 7. Replace the H-

Is there +5 V across J8372-6 <=> J8372- ’Xport PWB
4 on the H-’Xport PWB? (page 3-247).

7 Check the Exit Sensor signal. Replace the H- Replace the

Does the voltage across J8372-5 <=> ’Xport PWB sensor
J8372-4 on the H-’Xport PWB change (page 3-247). (page 3-118).
when the sensor actuator is operated?

8 Test the H-’Xport Motor. Replace the H- Go to Step 9.

Run the Service Diagnostics H-’Xport ’Xport PWB
Motor test. (page 3-247).
Does the motor rotate normally?

9 Check the H-’Xport Motor connections. Go to Step 11. Connect and go

Is the H-’Xport Motor correctly to Step 10.
connected to the harness?

10 Print a Test Print. Go to Step 11. Problem solved.

Does the error still occur?

3-92 Phaser 5500 Printer Service Manual

Jam at A or F (H-X’port Exit Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

11 Check the harness for continuity. Go to Step 12. Repair the

1. Disconnect P/J8379 of the H-’Xport harness.
Motor, and P8372 on the H-’Xport PWB.
2. Check for continuity at the following:
P8372-13 <=> J8379-6
P8372-12 <=> J8379-4
P8372-11 <=> J8379-1
P8372-10 <=> J8379-3
P8372-15 <=> J8379-2
P8372-3 <=> J8379-5
Are these conductive?

12 Check the H-’Xport Motor resistance. Go to Step 13. Replace the H-

Is there some amount of resistance ’Xport Motor
across P8379-2/5(COM) and P8379-1/3/ (page 3-113).
4/6?

13 Check for +24 V to the H-’Xport Motor. Go to Step 14. Replace the H-
Is there +24 V across J8372-15 <=> ’Xport PWB
J8372-7, and J8372-14 <=> J8372-7 on (page 3-247).
the H-’Xport PWB?

14 Replace the H-’Xport Motor. Go to Step 15. Problem solved.

Print a Test Print.
Does the error still occur?

15 Replace the H-’Xport PWB. Replace the Problem solved.

Print a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

Jam at F - F4-26 H-X’port Exit SNR Static

Remaining paper is detected by the Horizontal Transport Exit Sensor.

Applicable Error Code

Jam at F - F4-26 H-X’port Exit SNR Static

Jam at F (H-X’port Exit Sensor) Troubleshooting Reference

Applicable Parts References

■ H-X’port Motor ■ Phaser 5500 Printer Options Service Manual

■ H-X’port Harness ■ Horizontal Transport P/J Locator (page 5-29)
■ H-X’port Exit Sensor ■ Horizontal Transport Wiring (page 5-39)
■ Finisher H-X’port ■ Finisher Main PWB P/J Locator (page 5-35)
PWB ■ PL25.3 Horizontal Transport (2/2) (page 4-48)
■ PL25.14 Finisher Electrical (page 4-70)

Error Messages, Codes, and Procedures 3-93

Jam at F (H-X’port Exit Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Test the H-’Xport Exit Sensor. Go to Step 7. Go to Step 2.

1. Open Door F.
2. Run the Service Diagnostic H-’Xport Exit
Sensor test.
Does the sensor change state?

2 Check the H-’Xport Harness connections. Go to Step 4. Reconnect and

Is the harness connected to the Exit go to Step 3.
Sensor and Finisher correctly?

3 Print a Test Print. Go to Step 4. Problem solved.

Does the error still occur?

4 Check the H-’Xport Harness continuity. Go to Step 5. Repair the

1. Disconnect the Exit Sensor (J8381) and harness.
P8372 on the H-’Xport PWB.
2. Check for continuity at the following:
P8372-4 <=> J8381-3
P8372-5 <=> J8381-2
P8372-6 <=> J8381-1
Are these conductive?

5 Check for +5 V to the H-’Xport Exit Sensor. Go to Step 6. Replace the H-

Is there +5 V across J8372-6 <=> J8372- ’Xport PWB
4 on the H-’Xport PWB? (page 3-247).

6 Check the H-’Xport Exit Sensor signal. Replace the H- Replace the H-
Does the voltage across J8372-5 <=> ’Xport PWB ’Xport Exit
J8372-4 on the H-’Xport PWB change (page 3-247). Sensor
when the sensor actuator is operated? (page 3-118).

7 Check the H-’Xport Motor. Replace the H- Go to Step 8.

Run the Service Diagnostics H-’Xport ’Xport PWB
Motor test. (page 3-247).
Does the motor rotate normally?

8 Test the H-’Xport Motor connections. Go to Step 10. Connect and go

Is the H-’Xport Motor correctly to Step 9.
connected to the harness?

9 Print a Test Print. Go to Step 10. Problem solved.

Does the error still occur?

3-94 Phaser 5500 Printer Service Manual

Jam at F (H-X’port Exit Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

10 Check the harness for continuity. Go to Step 11. Repair the

1. Disconnect P/J8379 of the H-’Xport harness.
Motor, and P8372 on the H-’Xport PWB.
2. Check for continuity at the following:
P8372-13 <=> J8379-6
P8372-12 <=> J8379-4
P8372-11 <=> J8379-1
P8372-10 <=> J8379-3
P8372-15 <=> J8379-2
P8372-3 <=> J8379-5
Are these conductive?

11 Check the H-’Xport Motor resistance. Go to Step 12. Replace the H-

Is there some amount of resistance ’Xport Motor
across P8379-2/5(COM) and P8379-1/3/ (page 3-113).
4/6?

12 Check for +24 V to the H-’Xport Motor. Go to Step 13. Replace the H-
Is there +24 V across J8372-15 <=> ’Xport PWB
J8372-7, and J8372-14 <=> J8372-7 on (page 3-247).
the H-’Xport PWB?

13 Replace the H-’Xport Motor. Replace the H- Problem solved.

Print a Test Print. ’Xport PWB
Does the error still occur? (page 3-247).

Jam at F - F4-32 X’port Ent. SNR ON

Paper does not reach the Finisher’s Transport Entrance Sensor following the paper’s
leading edge activating the Horizontal Transport Exit Sensor.

Applicable Error Code

Jam at F - F4-32 X’port Ent. SNR ON

Error Messages, Codes, and Procedures 3-95

Jam at F (Transport Entrance Sensor) Troubleshooting Reference

Applicable Parts References

■ H-X’port Belts ■ Phaser 5500 Printer Options Service Manual

■ H-X’port Pinch Rollers ■ Horizontal Transport P/J Locator (page 5-29)
■ H-X’port Motor ■ Horizontal Transport Wiring (page 5-39)
■ H-X’port Harness ■ Finisher Main PWB P/J Locator (page 5-35)
■ H-X’port Exit Sensor ■ Finisher Sensors (1/2) Wiring (page 5-40)
■ Finisher Entrance Sensor ■ PL25.2 Horizontal Transport (1/2) (page 4-46)
■ Harness Main SNR ■ PL25.3 Horizontal Transport (2/2) (page 4-48)
■ Harness Ent. Sensor ■ PL25.12 Finisher Transport (1/2) (page 4-66)
■ Finisher H-X’port PWB ■ PL25.14 Finisher Electrical (page 4-70)
■ Finisher Main PWB ■ PL25.15 Finisher Harness (page 4-72)

Jam at F (Transport Entrance Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the paper path. Go to Step 2. Clean or replace

Open Door F. affected
Are the Belts and Pinch Rollers clean, components.
operate freely, and correctly installed?

2 Test the H-’Xport Exit Sensor. Go to Step 8. Go to Step 3.

1. Open Door F.
2. Run the Service Diagnostic H-’Xport Exit
Sensor test.
Does the sensor change state?

3 Check the H-’Xport Harness connections. Go to Step 5. Reconnect and

Is the harness connected to the Exit go to Step 4.
Sensor and Finisher correctly?

4 Print a Test Print. Go to Step 5. Problem solved.

Does the error still occur?

5 Check the H-’Xport Harness continuity. Go to Step 6. Repair the

1. Disconnect the Exit Sensor (J8381) and harness.
P8372 on the H-’Xport PWB.
2. Check for continuity at the following:
P8372-4 <=> J8381-3
P8372-5 <=> J8381-2
P8372-6 <=> J8381-1
Are these conductive?

6 Check for +5 V to the H-’Xport Exit Sensor. Go to Step 7. Replace the H-

Is there +5 V across J8372-6 <=> J8372- ’Xport PWB
4 on the H-’Xport PWB? (page 3-247).

3-96 Phaser 5500 Printer Service Manual

Jam at F (Transport Entrance Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

7 Check the H-’Xport Exit Sensor signal. Replace the H- Replace the H-
Does the voltage across J8372-5 <=> ’Xport PWB ’Xport Exit
J8372-4 on the H-’Xport PWB change (page 3-247). Sensor
when the sensor actuator is operated? (page 3-118).

8 Test the H-’Xport Motor. Go to Step 16. Go to Step 9.

Run the Service Diagnostics H-’Xport
Motor test.
Does the motor rotate normally?

9 Check the H-’Xport Motor connections. Go to Step 11. Connect and go

Is the H-’Xport Motor correctly to Step 10.
connected to the harness?

10 Print a Test Print. Go to Step 11. Problem solved.

Does the error still occur?

11 Check the harness for continuity. Go to Step 12. Repair the

1. Disconnect P/J8379 of the H-’Xport harness.
Motor, and P8372 on the H-’Xport PWB.
2. Check for continuity at the following:
P8372-13 <=> J8379-6
P8372-12 <=> J8379-4
P8372-11 <=> J8379-1
P8372-10 <=> J8379-3
P8372-15 <=> J8379-2
P8372-3 <=> J8379-5
Are these conductive?

12 Check the H-’Xport Motor resistance. Go to Step 13. Replace the H-

Is there some amount of resistance ’Xport Motor
across P8379-2/5(COM) and P8379-1/3/ (page 3-113).
4/6?

13 Check for +24 V to the H-’Xport Motor. Go to Step 14. Replace the H-
Is there +24 V across J8372-15 <=> ’Xport PWB
J8372-7, and J8372-14 <=> J8372-7 on (page 3-247).
the H-’Xport PWB?

14 Replace the H-’Xport Motor. Go to Step 15. Problem solved.

Print a Test Print.
Does the error still occur?

15 Replace the H-’Xport PWB. Go to Step 16. Problem solved.

Print a Test Print.
Does the error still occur?

16 Test the X'port Entrance Sensor. Replace the Go to Step 17.

Run the Service Diagnostics Finisher Finisher Main
Transport Entrance Sensor test. PWB
Does the sensor state change? (page 3-248).

Error Messages, Codes, and Procedures 3-97

Jam at F (Transport Entrance Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

17 Check the harness connections. Go to Step 19. Reconnect and

Are P/J8319 and P/J8303 of the X’port go to Step 18.
Entrance Sensor, and P/J8302A on the
Main SNR harness connected?

18 Print a Test Print. Go to Step 19. Problem solved.

Does the error still occur?

19 Check the sensor harness continuity. Go to Step 20. Repair the X’port
1. Disconnect P/J8319 and P/J8303B on Entrance Sensor
the X’port Entrance Sensor Harness. Harness.
2. Check for continuity at the following:
J8319-3 <=> J8303B-1
J8319-2 <=> J8303B-2
J8319-1 <=> J8303B-3
Are these conductive?

20 Check Main Sensor Harness continuity. Go to Step 21. Repair the Main
Disconnect P/J8303 on the Main Sensor Sensor Harness.
Harness, and P/J8302A on the Finisher
Main PWB.
Check for continuity at the following:
J8303A-3 <=> J8302A-1
J8303A-2 <=> J8302A-2
J8303A-1 <=> J8302A-3
Are these conductive?

21 Check for +5 V to the X’port Entrance Go to Step 22. Replace the

Sensor Finisher Main
Is there +5 V across J8302A-3 <=> PWB
J8302A-1 on the Finisher Main PWB? (page 3-248).

22 Check the X’port Entrance Sensor signal. Replace the Replace X’port
Does the voltage across P8302A-2 <=> Finisher Main Entrance Sensor
P8302A-1 on the Finisher Main PWB PWB (page 3-117).
change when the sensor is blocked? (page 3-248).

Jam at F - F4-36 X’port Ent. SNR Static

Remaining paper is detected in the Finisher Transport Entrance Sensor.

Applicable Error Code

Jam at F - F4-36 X’port Ent. SNR Static

3-98 Phaser 5500 Printer Service Manual

Static Jam at F (Transport Entrance Sensor) Troubleshooting Reference

Applicable Parts References

■ X’port Entrance Sensor ■ Phaser 5500 Printer Options Service Manual

■ Harness Main SNR ■ Finisher Main PWB P/J Locator (page 5-35)
■ Harness Ent. Sensor ■ Finisher Sensors (1/2) Wiring (page 5-40)
■ Harness Main Drive ■ Finisher Motors Wiring (page 5-42)
■ Finisher Main PWB ■ PL25.12 Finisher Transport (1/2) (page 4-66)
■ Transport Motor ■ PL25.14 Finisher Electrical (page 4-70)
■ PL25.15 Finisher Harness (page 4-72)

Static Jam at F (Transport Entrance Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Test the H-’Xport Entrance Sensor. Go to Step 8. Go to Step 2.

1. Open Door F.
2. Run the Service Diagnostic H-’Xport
Entrance Sensor test.
Does the sensor change state?

2 Check the Sensor Harness connections. Go to Step 4. Connect and go

Is the harness connected to the sensor to Step 3.
and Finisher correctly?

3 Print a Test Print. Go to Step 4. Problem solved.

Does the error still occur?

4 Check Sensor Harness continuity. Go to Step 5. Repair the

1. Disconnect P/J8319 and P/J8303B. Sensor Harness.
2. Check for continuity at the following:
J8319-3 <=> J8303B-1
J8319-2 <=> J8303B-2
J8319-1 <=> J8303B-3
Are these conductive?

5 Check Main Sensor Harness continuity. Go to Step 6. Repair the Main

1. Disconnect P/J8303A on the harness, Sensor Harness.
and P/J8302A on the Finisher Main
PWB.
2. Check for continuity at the following:
J8303A-3 <=> J8302A-1
J8303A-2 <=> J8302A-2
J8303A-1 <=> J8302A-3
Are these conductive?

6 Check for +5 V to the Entrance Sensor. Go to Step 7. Replace the

Is there +5 V across J8302A-3 <=> Finisher Main
J8302A-1 on the Finisher Main PWB? PWB
(page 3-248).

Error Messages, Codes, and Procedures 3-99

Static Jam at F (Transport Entrance Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

7 Check Entrance Sensor signal. Replace the Replace the

Does the voltage across P8302A-2 <=> Finisher Main Entrance Sensor
P8302A-1 on the Finisher Main PWB PWB (page 3-217).
change when the sensor is blocked? (page 3-248).

8 Check the Transport Motor. Go to Step 9. Go to Step 10.

Run the Service Diagnostics Transport
Motor test.
Does the motor rotate normally?

9 Test Entrance Roller drive. Replace the Restore Roller

Run the Service Diagnostics Transport Finisher Main operation.
Motor test. PWB
Do the Entrance Rollers rotate? (page 3-248).

10 Check Main Drive Harness connections. Go to Step 12. Connect and go

Are P/J8342 and P/J8304 connected? to Step 11.

11 Print a Test Print. Go to Step 12. Problem solved.

Does the error still occur?

12 Check Main Drive Harness continuity. Go to Step 13. Repair the Main
1. Disconnect P/J8342 and P/J8304. Drive Harness.
2. Check for continuity at the following:
J8342-1 <=> J8304-23
J8342-2 <=> J8304-16
J8342-3 <=> J8304-25
J8342-4 <=> J8304-27
J8342-5 <=> J8304-18
J8342-6 <=> J8304-29
Are these conductive?

13 Check Transport Motor resistance. Go to Step 14. Replace the

Is there some amount of resistance Transport Motor
across P8342-2/5(COM) and P8342-1/3/ (page 3-222).
4/6?

14 Check for +24 V to the Transport Motor. Go to Step 15. Replace the
Is there +24 V across J8304-16 <=> Finisher Main
ground, and J8304-18 <=> ground on PWB
the Finisher Main PWB? (page 3-248).

15 Replace the Transport Motor. Replace the Problem solved.

Print a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

3-100 Phaser 5500 Printer Service Manual

Jam at G - F4-4n Buffer Path SNR ON
Paper does not reach the Buffer Path Sensor in time following the paper’s leading
edge reaching the Finisher’s Transport Entrance Sensor.

Applicable Error Codes

Jam at G - F4-42 Buffer Path SNR ON Jam A
Jam at G - F4-43 Buffer Path SNR ON Jam B

Jam at G (Buffer Path Sensor ON) Troubleshooting Reference

Applicable Parts References

■ Entrance Roller ■ Phaser 5500 Printer Options Service Manual

■ Entrance Pinch Roller ■ Finisher Main PWB P/J Locator (page 5-35)
■ Buffer Roller ■ Finisher Sensors (1/2) Wiring (page 5-40)
■ Pinch Roller ■ Finisher Motors Wiring (page 5-42)
■ Entrance Sensor Harness ■ Finisher Clutch and Solenoids (page 5-43)
■ Main Sensor Harness ■ PL25.12 Finisher Transport (1/2) (page 4-66)
■ Finisher Main PWB ■ PL25.13 Finisher Transport (2/2) (page 4-68)
■ X’port Entrance Sensor ■ PL25.14 Finisher Electrical (page 4-70)
■ Main Drive Harness ■ PL25.15 Finisher Harness (page 4-72)
■ Transport Motor
■ X’port Gate Sensor
■ Sensor Harness
■ Buffer Gate Solenoid
■ Registration Motor
■ Buffer Sensor Harness
■ Buffer Path Sensor

Jam at G (Buffer Path Sensor ON) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the paper path. Go to Step 2. Clean or replace

1. Open Door G. the appropriate
roller.
2. Remove the Top Cover.
3. Remove the Top L/H Cover.
4. Open the Upper Entrance Chute.
Are the Rollers attached to the Chute
clean, roll freely, and correctly
installed?

Error Messages, Codes, and Procedures 3-101

Jam at G (Buffer Path Sensor ON) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

2 Check the paper path. Go to Step 3. Clean or replace

1. Open Door G. the appropriate
roller.
2. Remove the Top Cover.
3. Remove the Top L/H Cover.
4. Open the Upper Exit Chute.
Are the Buffer and Pinch Rollers clean,
roll freely, and installed correctly?

3 Test the X'port Entrance Sensor. Go to Step 10. Go to Step 4.

Run the Service Diagnostics Finisher
Transport Entrance Sensor test.
Does the state change when white
paper is placed over the sensing area?

4 Check the harness connections. Go to Step 6. Reconnect and

Are P/J8319 and P/J8303B of the X’port go to Step 5.
Entrance Sensor, and P/J8302A on the
Main SNR harness connected?

5 Print a Test Print. Go to Step 6. Problem solved.

Does the error still occur?

6 Check the sensor harness continuity. Go to Step 7. Repair the X’port

1. Disconnect P/J8319 and P/J8303B on Entrance Sensor
the X’port Entrance Sensor Harness. Harness.
2. Check for continuity at the following:
J8319-3 <=> J8303B-1
J8319-2 <=> J8303B-2
J8319-1 <=> J8303B-3
Are these conductive?

7 Check Main Sensor Harness continuity. Go to Step 8. Repair the Main

Disconnect P/J8303A on the Main Sensor Sensor Harness.
Harness, and P/J8302A on the Finisher
Main PWB.
Check for continuity at the following:
J8303A-3 <=> J8302A-1
J8303A-2 <=> J8302A-2
J8303A-1 <=> J8302A-3
Are these conductive?

8 Check for +5 V to the Entrance Sensor. Go to Step 9. Replace the

Is there +5 V across J8302A-3 <=> Finisher Main
J8302A-1 on the Finisher Main PWB? PWB
(page 3-248).

9 Check the Entrance Sensor signal. Replace the Replace X’port

Does the voltage across P8302A-2 <=> Finisher Main Entrance Sensor
P8302A-1 on the Finisher Main PWB PWB (page 3-217).
change when the sensor is blocked? (page 3-248).

3-102 Phaser 5500 Printer Service Manual

Jam at G (Buffer Path Sensor ON) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

10 Test the Finisher Transport Motor. Go to Step 11. Go to Step 13.

Run the Service Diagnostics Finisher
Transport Motor Test.
Does the motor rotate normally?

11 Test the Entrance Roller drive. Go to Step 19. After restoring

Run the Service Diagnostics Finisher operation, go to
Transport Motor Test. Step 12.
Does the Entrance Roller rotate?

12 Print a Test Print. Go to Step 19. Problem solved.

Does the error still occur?

13 Check the Main Drive Harness. Go to Step 15. Connect and go

Are P/J8342 and P/J8304 connected? to Step 14.

14 Print a Test Print. Go to Step 15. Problem solved.

Does the error still occur?

15 Check Main Drive Harness continuity. Go to Step 16. Repair the Main
1. Disconnect P/J8342 and P/J8304. Drive Harness.
2. Check for continuity at the following:
J8342-1 <=> J8304-23
J8342-2 <=> J8304-16
J8342-3 <=> J8304-25
J8342-4 <=> J8304-27
J8342-5 <=> J8304-18
J8342-6 <=> J8304-29
Are these conductive?

16 Check the Transport Motor resistance. Go to Step 17. Replace the

Is there some amount of resistance Transport Motor
across P8342-2/5(COM) and P8342-1/3/ (page 3-222).
4/6?

17 Check for +24 V to the Transport Motor. Go to Step 18. Replace the
Is there +24 V across J8304-16 <=> Finisher Main
ground and J8304-18 <=> ground on the PWB
Finisher Main PWB? (page 3-248).

18 Replace the Transport Motor. Replace the Problem solved.

Run the Service Diagnostics Finisher Finisher Main
Transport Motor Test. PWB
Does the error still occur? (page 3-248).

19 Test the Gate Sensor. Go to Step 25. Go to Step 20.

Run the Service Diagnostics Gate Sensor
test.
Does the state change when the sensor
is blocked?

20 Check the Sensor Harness connections. Go to Step 22. Connect and go

Is the Sensor Harness connected to Step 21.
correctly?

Error Messages, Codes, and Procedures 3-103

Jam at G (Buffer Path Sensor ON) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

21 Print a Test Print. Go to Step 22. Problem solved.

Does the error still occur?

22 Check the Sensor Harness continuity. Go to Step 23. Repair the

1. Disconnect P/J8432 and P/J8376. Sensor Harness.
2. Check for continuity at the following:
J8432-3 <=> J8376-1
J8432-2 <=> J8376-2
J8432-1 <=> J8376-3
Are these conductive?

23 Check +5 V to the Gate Sensor. Go to Step 24. Replace the

Is there +5 V across P8376-3 <=> P8376- Finisher Main
1 on the Finisher Main PWB? PWB
(page 3-248).

24 Check the Gate Sensor. Replace the Replace the Gate

Does the voltage across P8376-2 <=> Finisher Main Sensor
P8376-1 on the Finisher Main PWB PWB (page 3-236).
change when the sensor is blocked? (page 3-248).

25 Test the Buffer Gate Solenoid. Go to Step 31. Go to Step 26.

Run both Service Diagnostics Buffer Gate
tests.
Does the Buffer Gate operate?

26 Check Main Drive Harness connections. Go to Step 28. Connect and go

Are P/J8394 and P/J8304 connected? to Step 27.

27 Print a Test Print. Go to Step 28. Problem solved.

Does the error still occur?

28 Check Main Drive Harness continuity. Go to Step 29. Repair the Main
1. Disconnect P/J8394 and P/J8304. Drive Harness.
2. Check for continuity at the following:
J8394-1 <=> J8304-35
J8394-2 <=> J8304-34
J8394-3 <=> J8304-36
Are these conductive?

29 Check for +24 V to the Buffer Gate Go to Step 30. Replace the
Solenoid. Finisher Main
Is there +24 V across J8304-34 <=> PWB
J8304-36 on the Finisher Main PWB? (page 3-248).

30 Replace the Buffer Gate Solenoid. Replace the Problem solved.

Print a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

31 Test the Registration Motor. Go to Step 32. Go to Step 34.

Run the Service Diagnostics Finisher
Registration Motor Test.
Does the motor rotate normally?

3-104 Phaser 5500 Printer Service Manual

Jam at G (Buffer Path Sensor ON) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

32 Test the Buffer Roller Drive. Go to Step 40. Restore operation

Run the Service Diagnostics Finisher and go to Step
Registration Motor CCW test. 33.
Does the Buffer Roller rotate?

33 Print a Test Print. Go to Step 40. Problem solved.

Does the error still occur?

34 Check Main Drive harness connections. Go to Step 36. Connect and go

Are P/J8335 and P/J8304 connected? to Step 35.

35 Print a Test Print. Go to Step 36. Problem solved.

Does the error still occur?

36 Check Main Drive Harness continuity. Go to Step 37. Repair the Main
1. Disconnect P/J8335 and P/J8304. Drive Harness.
2. Check for continuity at the following:
J8335-1 <=> J8304-7
J8335-2 <=> J8304-8
J8335-3 <=> J8304-9
J8335-4 <=> J8304-11
J8335-5 <=> J8304-10
J8335-6 <=> J8304-13
Are these conductive?

37 Check Registration Motor resistance. Go to Step 38. Replace the

Is there some amount of resistance Registration
across P8335-2/5(COM) and P8335-1/3/ Motor
4/6? (page 3-245).

38 Check for +24 V to the Registration Motor. Go to Step 39. Replace the
Is there +24 V across J8304-8 <=> Finisher Main
ground and J8304-10 <=> ground on the PWB
Finisher Main PWB? (page 3-248).

39 Replace the Registration Motor. Replace the Problem solved.

Print a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

40 Test the Buffer Path Sensor. Replace the Go to Step 41.

Run the Service Diagnostics Buffer Path Finisher Main
Sensor test. PWB
Does the sensor state change? (page 3-248).

41 Check the Buffer Path Sensor connection. Go to Step 43. Connect and go
Are P/J8392 and P/J8318B connected? to Step 42.

42 Print a Test Print. Go to Step 43. Problem solved.

Does the error still occur?

43 Check Main Sensor Harness connections. Go to Step 45. Connect and go

Are P/J8318B and P/J8302A connected? to Step 44.

Error Messages, Codes, and Procedures 3-105

Jam at G (Buffer Path Sensor ON) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

44 Print a Test Print. Go to Step 45. Problem solved.

Does the error still occur?

45 Check Buffer Sensor Harness continuity. Go to Step 46. Repair the Buffer
1. Disconnect P/J8392 and P/J8318B. Sensor Harness.
2. Check for continuity at the following:
J8392-3 <=> J8318B-1
J8392-2 <=> J8318B-2
J8392-1 <=> J8318B-3
Are these conductive?

46 Check Main Sensor Harness continuity. Go to Step 47. Repair the Main
1. Disconnect P/J8318A from the harness, Sensor Harness.
and P/J8302A on the Finisher Main
PWB.
2. Check for continuity at the following:
J8318A-3 <=> J8302A-13
J8318A-2 <=> J8302A-14
J8318A-1 <=> J8302A-15
Are these conductive?

47 Check for +5 V to the Buffer Path Sensor. Go to Step 48. Replace the
Is there +5 V across J8302A-15 <=> Finisher Main
J8302A-13 on the Finisher Main PWB? PWB
(page 3-248).

48 Check Buffer Path Sensor signal. Replace the Replace the

Does the voltage across P8302A-14 <=> Finisher Main Buffer Path
P8302A-13 on the Finisher Main PWB PWB Sensor
change when the actuator is operated? (page 3-248). (page 3-207).

Jam at G - F4-4n Buffer Path SNR Static

Remaining paper is detected in the Buffer Path by the Buffer Path Sensor.

Applicable Error Codes

Jam at G - F4-46 Buffer Path SNR Static Jam A
Jam at G - F4-47 Buffer Path SNR Static Jam B
Jam at G - F4-48 Buffer Path SNR Static Jam C

3-106 Phaser 5500 Printer Service Manual

Jam at G (Buffer Path Sensor Static) Troubleshooting Reference

Applicable Parts References

■ Buffer Path Sensor ■ Phaser 5500 Printer Options Service Manual

■ Buffer Sensor Harness ■ Finisher Main PWB P/J Locator (page 5-35)
■ Main Sensor Harness ■ Finisher Sensors (1/2) Wiring (page 5-40)
■ Finisher Main PWB ■ Finisher Motors Wiring (page 5-42)
■ Main Drive Harness ■ PL25.12 Finisher Transport (1/2) (page 4-66)
■ Registration Motor ■ PL25.13 Finisher Transport (2/2) (page 4-68)
■ PL25.14 Finisher Electrical (page 4-70)
■ PL25.15 Finisher Harness (page 4-72)

Jam at G (Buffer Path Sensor Static) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Test the Buffer Path Sensor. Go to Step 10. Go to Step 2.

Run the Service Diagnostics Buffer Path
Sensor test.
Does the sensor state change?

2 Check the Buffer Path Sensor connection. Go to Step 4. Connect and go

Are P/J8392 and P/J8318 connected? to Step 3.

3 Print a Test Print. Go to Step 4. Problem solved.

Does the error still occur?

4 Check Main Sensor Harness connections. Go to Step 6. Connect and go

Are P/J8318A and P/J8302 connected? to Step 5.

5 Print a Test Print. Go to Step 6. Problem solved.

Does the error still occur?

6 Check Buffer Sensor Harness continuity. Go to Step 7. Repair the Buffer

1. Disconnect P/J8392 and P/J8318. Sensor Harness.
2. Check for continuity at the following:
P/J8392-3 <=> J8318B-1
P/J8392-2 <=> J8318B-2
P/J8392-1 <=> J8318B-3
Are these conductive?

7 Check Main Sensor Harness continuity. Go to Step 8. Repair the Main

1. Disconnect P/J8318 from the harness, Sensor Harness.
and P/J8302A on the Finisher Main
PWB.
2. Check for continuity at the following:
J8318A-3 <=> P/J8302A-13
J8318A-2 <=> P/J8302A-14
J8318A-1 <=> P/J8302A-15
Are these conductive?

Error Messages, Codes, and Procedures 3-107

Jam at G (Buffer Path Sensor Static) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

8 Check for +5 V to the Buffer Path Sensor. Go to Step 9. Replace the

Is there +5 V across J8302A-15 <=> Finisher Main
J8302A-13 on the Finisher Main PWB? PWB
(page 3-248).

9 Check Buffer Path Sensor signal. Replace the Replace the

Does the voltage across P8302A-14 <=> Finisher Main Buffer Path
P8302A-13 on the Finisher Main PWB PWB Sensor
change when the actuator is operated? (page 3-248). (page 3-207).

10 Test the Registration Motor. Replace the Go to Step 11.

Run the Service Diagnostics Finisher Finisher Main
Registration Motor Test. PWB
Does the motor rotate normally? (page 3-248).

11 Test the Buffer Roller Drive. Go to Step 13. Restore operation

Run the Service Diagnostics Finisher and go to
Registration Motor CCW test. Step 12.
Does the Buffer Roller rotate?

12 Print a Test Print. Go to Step 13. Problem solved.

Does the error still occur?

13 Check Main Drive harness connections. Go to Step 15. Connect and go

Are P/J8335 and P/J8304 connected? to Step 14.

14 Print a Test Print. Go to Step 15. Problem solved.

Does the error still occur?

15 Check Main Drive Harness continuity. Go to Step 16. Repair the Main
1. Disconnect P/J8335 and P/J8304. Drive Harness.
2. Check for continuity at the following:
P/J8335-1 <=> P/J8304-7
P/J8335-2 <=> P/J8304-8
P/J8335-3 <=> P/J8304-9
P/J8335-4 <=> P/J8304-11
P/J8335-5 <=> P/J8304-10
P/J8335-6 <=> P/J8304-13
Are these conductive?

16 Check Registration Motor resistance. Go to Step 17. Replace the

Is there some amount of resistance Registration
across P8335-2/5(COM) and P8335-1/3/ Motor
4/6? (page 3-245).

17 Check for +24 V to the Registration Motor. Go to Step 18. Replace the
Is there +24 V across J8304-8 <=> Finisher Main
ground and J8304-10 <=> ground on the PWB
Finisher Main PWB? (page 3-248).

18 Replace the Registration Motor. Replace the Problem solved.

Print a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

3-108 Phaser 5500 Printer Service Manual

Jam at F or H - F4-5n Compile Exit SNR OFF
Paper did not clear the Compile Exit Sensor on time.

Applicable Error Codes

Jam at F - F4-51 Compile Exit SNR OFF Jam A
Jam at F - F4-55 Compile Exit SNR OFF Jam B

Jam at F or H (Compile Exit Sensor OFF) Troubleshooting Reference

Applicable Parts References

■ Lower Exit Roller ■ Phaser 5500 Printer Options Service Manual

■ Compile Exit Sensor ■ Finisher Main PWB P/J Locator (page 5-35)
■ Compiler Harness ■ Finisher Sensors (1/2) Wiring (page 5-40)
■ Main Sensor Harness ■ Finisher Motors Wiring (page 5-42)
■ Finisher Main PWB ■ PL25.10 Finisher Eject (2/3) (page 4-62)
■ Main Drive Harness ■ PL25.11 Finisher Eject (3/3) page 4-64)
■ Exit Motor ■ PL25.13 Finisher Transport (2/2) (page 4-68)
■ PL25.14 Finisher Electrical (page 4-70)
■ PL25.15 Finisher Harness (page 4-72)

Jam at F (Compile Exit Sensor OFF) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the paper path. Go to Step 2. Clean or replace

Open Door G. the Lower Exit
Is the Lower Exit Roller clean, installed Roller.
correctly and roll freely?

2 Test the Compile Exit Sensor. Go to Step 11. Go to Step 2.

Run the Service Diagnostics Compile Exit
Sensor test.
Does the sensor state change?

3 Check the Compile Exit Sensor Go to Step 5. Connect and go

connection. to Step 4.
Are P/J8320 and P/J8391 connected?

4 Print a Test Print. Go to Step 5. Problem solved.

Does the error still occur?

5 Check Main Sensor Harness connections. Go to Step 7. Connect and go

Are P/J8391 and P/J8302A connected? to Step 6.

6 Print a Test Print. Go to Step 7. Problem solved.

Does the error still occur?

Error Messages, Codes, and Procedures 3-109

Jam at F (Compile Exit Sensor OFF) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

7 Check Compiler Harness continuity. Go to Step 8. Repair the

1. Disconnect P/J8320 and P/J8391. Compiler
Harness.
2. Check for continuity at the following:
P/J8320-3 <=> J8391B-1
P/J8320-2 <=> J8391B-2
P/J8320-1 <=> J8391B-3
Are these conductive?

8 Check Main Sensor Harness continuity. Go to Step 9. Repair the Main

1. Disconnect P/J8391 from the harness, Sensor Harness.
and P/J8302A on the Finisher Main
PWB.
2. Check for continuity at the following:
J8391A-3 <=> J8302A-4
J8391A-2 <=> J8302A-5
J8391A-1 <=> J8302A-6
Are these conductive?

9 Check for +5 V to the Compile Exit Sensor. Go to Step 10. Replace the
Is there +5 V across J8302A-6 <=> Finisher Main
J8302A-4 on the Finisher Main PWB? PWB
(page 3-248).

10 Check Compile Exit Sensor signal. Replace the Replace the

Does the voltage across P8302A-5 <=> Finisher Main Compile Exit
P8302A-4 on the Finisher Main PWB PWB Sensor
change when the actuator is operated? (page 3-248). (page 3-189).

11 Test the Exit Motor. Replace the Go to Step 12.

Run the Service Diagnostics Finisher Exit Finisher Main
Motor Test. PWB
Does the motor rotate normally? (page 3-248).

12 Test the Lower Exit Roller Drive. Go to Step 14. Restore operation
Run the Service Diagnostics Finisher Exit and go to Step
Motor CCW test. 13.
Do the Exit Rollers rotate?

13 Print a Test Print. Go to Step 14. Problem solved.

Does the error still occur?

14 Check Exit Motor harness connections. Go to Step 16. Connect and go

Are P/J8334 and P/J8304 connected? to Step 15.

15 Print a Test Print. Go to Step 16. Problem solved.

Does the error still occur?

3-110 Phaser 5500 Printer Service Manual

Jam at F (Compile Exit Sensor OFF) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

16 Check Exit Motor Harness continuity. Go to Step 17. Repair the Main
1. Disconnect P/J8334 and P/J8304. Drive Harness.
2. Check for continuity at the following:
P/J8334-1 <=> P/J8304-2
P/J8334-2 <=> P/J8304-4
P/J8334-3 <=> P/J8304-1
P/J8334-4 <=> P/J8304-3
P/J8334-5 <=> P/J8304-6
P/J8334-6 <=> P/J8304-5
Are these conductive?

17 Check Exit Motor resistance. Go to Step 18. Replace the Exit

Is there some amount of resistance Motor
across P8334-2/5(COM) and P8334-1/3/ (page 3-243).
4/6?

18 Check for +24 V to the Exit Motor. Go to Step 19. Replace the
Is there +24 V across J8304-4 <=> Finisher Main
ground and J8304-6 <=> ground on the PWB
Finisher Main PWB? (page 3-248).

19 Replace the Exit Motor. Replace the Problem solved.

Print a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

Error Messages, Codes, and Procedures 3-111

Jam at F or G - F4-5n Compile Exit SNR ON
Paper does not reach the Compile Exit Sensor on time.

Applicable Error Codes

Jam at F - F4-52 Compile Exit SNR ON Jam A
Jam at G - F4-53 Compile Exit SNR ON Jam B
Jam at G - F4-54 Compile Exit SNR ON Jam C

Jam at F or G (Compile Exit Sensor ON) Troubleshooting Reference

Applicable Parts References

■ Buffer Roller ■ Phaser 5500 Printer Options Service Manual

■ Pinch Roller ■ Finisher Main PWB P/J Locator (page 5-35)
■ Exit Pinch Roller ■ Finisher Sensors (1/2) Wiring (page 5-40)
■ Buffer Sensor Harness ■ Finisher Motors Wiring (page 5-42)
■ Main Sensor Harness ■ PL25.10 Finisher Eject (2/3) (page 4-62)
■ Finisher Main PWB ■ PL25.11 Finisher Eject (3/3) page 4-64)
■ Buffer Path Sensor ■ PL25.12 Finisher Transport (1/2) (page 4-66)
■ Main Drive Harness ■ PL25.13 Finisher Transport (2/2) (page 4-68)
■ Registration Motor ■ PL25.14 Finisher Electrical (page 4-70)
■ Compiler Harness ■ PL25.15 Finisher Harness (page 4-72)
■ Compile Exit Sensor

Jam at F or G (Compile Exit Sensor ON) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the paper path. Go to Step 3. Clean or replace

1. Open Door G. the appropriate
2. Open the Upper Exit Chute (2A). roller.

3. Open the Bottom Buffer Chute (3).

Are the Buffer and Pinch Rollers
attached to the chutes clean, roll freely,
and correctly installed?

2 Test the Buffer Path Sensor. Go to Step 11. Go to Step 3.

Run the Service Diagnostics Buffer Path
Sensor test.
Does the sensor state change?

3 Check the Buffer Path Sensor connection. Go to Step 5. Connect and go

Are P/J8392 and P/J8318 connected? to Step 4.

4 Print a Test Print. Go to Step 5. Problem solved.

Does the error still occur?

5 Check Main Sensor Harness connections. Go to Step 7. Connect and go

Are P/J8318 and P/J8302A connected? to Step 5.

3-112 Phaser 5500 Printer Service Manual

Jam at F or G (Compile Exit Sensor ON) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

6 Print a Test Print. Go to Step 7. Problem solved.

Does the error still occur?

7 Check Buffer Sensor Harness continuity. Go to Step 8. Repair the Buffer

1. Disconnect P/J8392 and P/J8318. Sensor Harness.
2. Check for continuity at the following:
P/J8392-3 <=> J8318B-1
P/J8392-2 <=> J8318B-2
P/J8392-1 <=> J8318B-3
Are these conductive?

8 Check Main Sensor Harness continuity. Go to Step 9. Repair the Main

1. Disconnect P/J8318 from the harness, Sensor Harness.
and P/J8302A on the Finisher Main
PWB.
2. Check for continuity at the following:
J8318A-3 <=> P/J8302A-13
J8318A-2 <=> P/J8302A-14
J8318A-1 <=> P/J8302A-15
Are these conductive?

9 Check for +5 V to the Buffer Path Sensor. Go to Step 10. Replace the
Is there +5 V across J8302A-15 <=> Finisher Main
J8302A-13 on the Finisher Main PWB? PWB
(page 3-248).

10 Check the Buffer Path Sensor signal. Replace the Replace the
Does the voltage across P8302A-14 <=> Finisher Main Buffer Path
P8302A-13 on the Finisher Main PWB PWB Sensor
change when the actuator is operated? (page 3-248). (page 3-207).

11 Test the Registration Motor. Go to Step 20. Go to Step 12.

Run the Service Diagnostics Registration
Motor CCW Test.
Does the motor rotate normally?

12 Test the Buffer Roller Drive. Go to Step 14. Restore operation

Run the Service Diagnostics Registration and go to
Motor CCW test. Step 13.
Does the Buffer Roller rotate?

13 Print a Test Print. Go to Step 14. Problem solved.

Does the error still occur?

14 Check the Registration Motor harness Go to Step 16. Connect and go

connections. to Step 15.
Are P/J8335 and P/J8304 connected?

15 Print a Test Print. Go to Step 16. Problem solved.

Does the error still occur?

Error Messages, Codes, and Procedures 3-113

Jam at F or G (Compile Exit Sensor ON) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

16 Check Main Drive Harness continuity. Go to Step 17. Repair the Main
1. Disconnect P/J8335 and P/J8304. Drive Harness.
2. Check for continuity at the following:
P/J8335-1 <=> P/J8304-7
P/J8335-2 <=> P/J8304-8
P/J8335-3 <=> P/J8304-9
P/J8335-4 <=> P/J8304-11
P/J8335-5 <=> P/J8304-10
P/J8335-6 <=> P/J8304-13
Are these conductive?

17 Check Registration Motor resistance. Go to Step 18. Replace the

Is there some amount of resistance Registration
across P8335-2/5(COM) and P8335-1/3/ Motor
4/6? (page 3-245).

18 Check for +24 V to the Registration Motor. Go to Step 19. Replace the
Is there +24 V across J8304-8 <=> Finisher Main
ground and J8304-10 <=> ground on the PWB
Finisher Main PWB? (page 3-248).

19 Replace the Registration Motor. Replace the Problem solved.

Print a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

20 Test the Compile Exit Sensor. Replace the Go to Step 21.

Run the Service Diagnostics Compile Exit Finisher Main
Sensor test. PWB
Does the sensor state change? (page 3-248).

21 Check the Compile Exit Sensor Go to Step 23. Connect and go

connection. to Step 22.
Are P/J8320 and P/J8391 connected?

22 Print a Test Print. Go to Step 23. Problem solved.

Does the error still occur?

23 Check Main Sensor Harness connections. Go to Step 25. Connect and go

Are P/J8391 and P/J8302A connected? to Step 24.

24 Print a Test Print. Go to Step 25. Problem solved.

Does the error still occur?

25 Check Compiler Harness continuity. Go to Step 26. Repair the

1. Disconnect P/J8320 and P/J8391. Compiler
Harness.
2. Check for continuity at the following:
P/J8320-3 <=> J8391B-1
P/J8320-2 <=> J8391B-2
P/J8320-1 <=> J8391B-3
Are these conductive?

3-114 Phaser 5500 Printer Service Manual

Jam at F or G (Compile Exit Sensor ON) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

26 Check Main Sensor Harness continuity. Go to Step 9. Repair the Main

1. Disconnect P/J8391 from the harness, Sensor Harness.
and P/J8302A on the Finisher Main
PWB.
2. Check for continuity at the following:
J8391A-3 <=> P/J8302A-4
J8391A-2 <=> P/J8302A-5
J8391A-1 <=> P/J8302A-6
Are these conductive?

27 Check for +5 V to the Compile Exit Sensor. Go to Step 10. Replace the
Is there +5 V across J8302A-6 <=> Finisher Main
J8302A-4 on the Finisher Main PWB? PWB
(page 3-248).

28 Check Compile Exit Sensor signal. Replace the Replace the

Does the voltage across P8302A-5 <=> Finisher Main Compile Exit
P8302A-4 on the Finisher Main PWB PWB Sensor
change when the actuator is operated? (page 3-248). (page 3-189).

Jam at H - F4-56 Compile Exit SNR Static

Remaining paper is detected by the Compile Exit Sensor.

Applicable Error Codes

Jam at H - F4-56 Compile Exit SNR Static

Static Jam at H (Compile Exit Sensor) Troubleshooting Reference

Applicable Parts References

■ Compile Exit Sensor ■ Phaser 5500 Printer Options Service Manual

■ Compiler Harness ■ Finisher Main PWB P/J Locator (page 5-35)
■ Main Sensor Harness ■ Finisher Sensors (1/2) Wiring (page 5-40)
■ Finisher Main PWB ■ Finisher Motors Wiring (page 5-42)
■ Main Drive Harness ■ PL25.10 Finisher Eject (2/3) (page 4-62)
■ Exit Motor ■ PL25.11 Finisher Eject (3/3) page 4-64)
■ PL25.13 Finisher Transport (2/2) (page 4-68)
■ PL25.14 Finisher Electrical (page 4-70)
■ PL25.15 Finisher Harness (page 4-72)

Error Messages, Codes, and Procedures 3-115

Static Jam at H (Compile Exit Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Test the Compile Exit Sensor. Go to Step 10. Go to Step 2.

Run the Service Diagnostics Compile Exit
Sensor test.
Does the sensor state change?

2 Check the Compile Exit Sensor Go to Step 4. Connect and go

connection. to Step 3.
Are P/J8320 and P/J8391 connected?

3 Print a Test Print. Go to Step 4. Problem solved.

Does the error still occur?

4 Check Main Sensor Harness connections. Go to Step 6. Connect and go

Are P/J8391 and P/J8302A connected? to Step 5.

5 Print a Test Print. Go to Step 6. Problem solved.

Does the error still occur?

6 Check Compiler Harness continuity. Go to Step 7. Repair the

1. Disconnect P/J8320 and P/J8391. Compiler
Harness.
2. Check for continuity at the following:
P/J8320A-3 <=> J8391B-1
P/J8320A-2 <=> J8391B-2
P/J8320A-1 <=> J8391B-3
Are these conductive?

7 Check Main Sensor Harness continuity. Go to Step 8. Repair the Main

1. Disconnect P/J8391 from the harness, Sensor Harness.
and P/J8302A on the Finisher Main
PWB.
2. Check for continuity at the following:
J8391A-3 <=> P/J8302A-4
J8391A-2 <=> P/J8302A-5
J8391A-1 <=> P/J8302A-6
Are these conductive?

8 Check for +5 V to the Compile Exit Sensor. Go to Step 9. Replace the

Is there +5 V across J8302A-6 <=> Finisher Main
J8302A-4 on the Finisher Main PWB? PWB
(page 3-248).

9 Check Compile Exit Sensor signal. Replace the Replace the

Does the voltage across P8302A-5 <=> Finisher Main Buffer Path
P8302A-4 on the Finisher Main PWB PWB Sensor
change when the actuator is operated? (page 3-248). (page 3-207).

10 Test the Exit Motor. Replace the Go to Step 11.

Run the Service Diagnostics Finisher Exit Finisher Main
Motor Test. PWB
Does the motor rotate normally? (page 3-248).

3-116 Phaser 5500 Printer Service Manual

Static Jam at H (Compile Exit Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

11 Test the Lower Exit Roller Drive. Go to Step 13. Restore operation
Run the Service Diagnostics Finisher Exit and go to
Motor CCW test. Step 12.
Do the Exit Rollers rotate?

12 Print a Test Print. Go to Step 13. Problem solved.

Does the error still occur?

13 Check Exit Motor Main Drive harness Go to Step 15. Connect and go
connections. to Step 14.
Are P/J8334 and P/J8304 connected?

14 Print a Test Print. Go to Step 15. Problem solved.

Does the error still occur?

15 Check Main Drive Harness continuity. Go to Step 16. Repair the Main
1. Disconnect P/J8334 and P/J8304. Drive Harness.
2. Check for continuity at the following:
P/J8334-1 <=> P/J8304-2
P/J8334-2 <=> P/J8304-4
P/J8334-3 <=> P/J8304-1
P/J8334-4 <=> P/J8304-3
P/J8334-5 <=> P/J8304-6
P/J8334-6 <=> P/J8304-5
Are these conductive?

16 Check Exit Motor resistance. Go to Step 17. Replace the Exit

Is there some amount of resistance Motor
across P8334-2/5(COM) and P8334-1/3/ (page 3-243).
4/6?

17 Check for +24 V to the Exit Motor. Go to Step 18. Replace the
Is there +24 V across J8304-4 <=> Finisher Main
ground and J8304-6 <=> ground on the PWB
Finisher Main PWB? (page 3-248).

18 Replace the Exit Motor. Replace the Problem solved.

Print a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

Error Messages, Codes, and Procedures 3-117

Jam at H - F4-61 Set Eject Jam
Paper failed to clear the Compile Tray No Paper Sensor on time. Set Eject failed.

Applicable Error Codes

Jam a H - F4-61 Set Eject Jam

Jam at H (Compile Tray No Paper Sensor) Troubleshooting Reference

Applicable Parts References

■ Eject Roller Shaft ■ Phaser 5500 Printer Options Service Manual
■ Main Drive Harness ■ Finisher Main PWB P/J Locator (page 5-35)
■ Eject Clamp Motor ■ Finisher Sensors (1/2) Wiring (page 5-40)
■ Eject Motor ■ Finisher Motors Wiring (page 5-42)
■ Finisher Main PWB ■ Finisher Clutch and Solenoids (page 5-43)
■ Compiler Harness ■ Finisher Compiler Tray Wiring (page 5-44)
■ Main Sensor Harness ■ PL25.9 Finisher Eject (1/3) (page 4-60)
■ Compile Exit Sensor ■ PL25.10 Finisher Eject (2/3) (page 4-62)
■ Compile No Paper Sensor ■ PL25.11 Finisher Eject (3/3) page 4-64)
■ PL25.14 Finisher Electrical (page 4-70)
■ PL25.15 Finisher Harness (page 4-72)

Jam at H (Compile Tray No Paper Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the paper path. Go to Step 2. Clean or replace

Is the Eject Roller clean, rotate the Eject Roller.
smoothly, and installed correctly?
2 Test the Eject Clamp Motor. Go to Step 7. Go to Step 3.
Run the Service Diagnostics Eject Clamp
Motor Up and Down tests.
Does the motor rotate properly?
3 Check Main Drive Harness connections. Go to Step 5. Connect and go
Are P/J8339 and P/J 8304 connected? to Step 4.
4 Print a Test Print. Go to Step 5. Problem solved.
Does the error still occur?
5 Check Main Drive Harness continuity. Go to Step 6. Repair the Main
1. Disconnect P/J8339 and P/J 8304. Drive Harness.
2. Check for continuity at the following:
J8339-1 <=> J8304-33
J8339-2 <=> J8304-31
Are these conductive?
6 Replace the Eject Clamp Motor. Replace the Problem solved.
Print a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

3-118 Phaser 5500 Printer Service Manual

Jam at H (Compile Tray No Paper Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

7 Test the Eject Motor. Go to Step 14. Go to Step 8.

Run the Service Diagnostics Eject Motor
Low Speed Forward and Reverse tests.
Does the Eject Motor rotate properly?
8 Check Main Drive Harness connections. Go to Step 10. Connect and go
Are P/J8336 and P/J 8304 connected? to Step 9.
9 Print a Test Print. Go to Step 10. Problem solved.
Does the error still occur?
10 Check Eject Motor Main Drive Harness Go to Step 11. Repair the Main
continuity. Drive Harness.
1. Disconnect P/J8336 and P/J 8304.
2. Check for continuity at the following:
P/J8336-1 <=> P/J8304-15
P/J8336-2 <=> P/J8304-12
P/J8336-3 <=> P/J8304-17
P/J8336-4 <=> P/J8304-19
P/J8336-5 <=> P/J8304-14
P/J8336-6 <=> P/J8304-21
Are these conductive?
11 Check Eject Motor resistance. Go to Step 12. Replace the Eject
Is there some amount of resistance Bracket Assembly
across P8336-2/5(COM) <=> P8336-1/3/ (page 3-187).
4/6?
12 Check for +24 V to the Eject Motor. Go to Step 13. Replace the
Is there +24 V across P/J8304-12 <=> Finisher Main
ground, and P/J8304-14 <=> ground on PWB
the Finisher Main PWB? (page 3-248).
13 Replace the Eject Bracket Assembly. Replace the Problem solved.
Print a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).
14 Test the Compile Exit Sensor. Go to Step 23. Go to Step 15.
Run the Service Diagnostics Compile Exit
Sensor test.
Does the sensor state change?
15 Check the Compile Exit Sensor Go to Step 17. Connect and go
connection. to Step 16.
Are P/J8320 and P/J8391 connected?
16 Print a Test Print. Go to Step 17. Problem solved.
Does the error still occur?
17 Check Main Sensor Harness connections. Go to Step 18. Connect and go
Are P/J8391 and P/J8302A connected? to Step 18.
18 Print a Test Print. Go to Step 19. Problem solved.
Does the error still occur?

Error Messages, Codes, and Procedures 3-119

Jam at H (Compile Tray No Paper Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

19 Check the Compiler Harness continuity. Go to Step 20. Repair the

1. Disconnect P/J8320 and P/J8391. Compiler
Harness.
2. Check for continuity at the following:
P/J8320-3 <=> J8391B-1
P/J8320-2 <=> J8391B-2
P/J8320-1 <=> J8391B-3
Are these conductive?
20 Check Main Sensor Harness continuity. Go to Step 21. Repair the Main
1. Disconnect P/J8391 on the harness, and Sensor Harness.
P/J8302A on the Finisher Main PWB.
2. Check for continuity at the following:
J8391A-3 <=> P/J8302A-4
J8391A-2 <=> P/J8302A-5
J8391A-1 <=> P/J8302A-6
Are these conductive?
21 Check for +5 V to the Compile Exit Sensor. Go to Step 22. Replace the
Is there +5 V across J8302A-6 <=> Finisher Main
J8302A-4 on the Finisher Main PWB? PWB
(page 3-248).
22 Check the Compile Exit Sensor signal. Replace the Replace the
Does the voltage across P8302A-5 <=> Finisher Main Compile Exit
P8302A-4 on the Finisher Main PWB PWB Sensor
change when the actuator is operated? (page 3-248). (page 3-189).
23 Test the Compile Tray No Paper Sensor. Replace the Go to Step 24.
Run the Service Diagnostics Compile Tray Finisher Main
No Paper Sensor test. PWB
Does the sensor’s state change? (page 3-248).
24 Check the Compiler Harness connection. Go to Step 26. Connect and go
Are P/J8359 and P/J8309 connected? to Step 25.
25 Print a Test Print. Go to Step 26. Problem solved.
Does the error still occur?
26 Check Compiler Harness continuity. Go to Step 27. Repair the
1. Disconnect P/J8359 and P/J8309. Compiler
Harness.
2. Check for continuity at the following:
P/J8359-3 <=>P/J8309-1
P/J8359-2 <=> P/J8309-2
P/J8359-1 <=> P/J8309-3
Are these conductive?
27 Check for +5 V to the No Paper Sensor. Go to Step 28. Replace the
Is there +5 V across J8309-3 <=> J8309- Finisher Main
1 on the Finisher Main PWB? PWB
(page 3-248).

3-120 Phaser 5500 Printer Service Manual

Jam at H (Compile Tray No Paper Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

28 Check the No Paper Sensor signal. Replace the Replace the

Does the voltage across P8309-2 <=> Finisher Main Compile Tray No
P8309-1 on the Finisher Main PWB PWB Paper Sensor
change when the actuator is moved? (page 3-248). (page 3-182).

Jam at H - F4-66 Compile Paper SNR Static

Paper is detected by the Compile Tray No Paper Sensor following an eject operation.

Applicable Error Codes

Jam at H - F4-66 Compile Paper SNR Static

Static Jam at H (No Paper Sensor) Troubleshooting Reference

Applicable Parts References

■ Eject Clamp Motor ■ Phaser 5500 Printer Options Service Manual

■ Main Drive Harness ■ Finisher Main PWB P/J Locator (page 5-35)
■ Eject Motor ■ Finisher Motors Wiring (page 5-42)
■ Finisher Main PWB ■ Finisher Clutch and Solenoids (page 5-43)
■ No Paper Sensor ■ Finisher Compiler Tray Wiring (page 5-44)
■ Compiler Harness ■ PL25.9 Finisher Eject (1/3) (page 4-60)
■ PL25.10 Finisher Eject (2/3) (page 4-62)
■ PL25.14 Finisher Electrical (page 4-70)
■ PL25.15 Finisher Harness (page 4-72)

Static Jam at H (No Paper Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Test the Eject Clamp Motor. Go to Step 6. Go to Step 2.

Run the Service Diagnostics Eject Clamp
Motor Up and Down tests.
Does the motor rotate properly?

2 Check Eject Clamp Motor Main Drive Go to Step 4. Connect and go

Harness connections. to Step 3.
Are P/J8339 and P/J8304 connected?

3 Print a Test Print. Go to Step 4. Problem solved.

Does the error still occur?

Error Messages, Codes, and Procedures 3-121

Static Jam at H (No Paper Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

4 Check Eject Clamp Motor Main Drive Go to Step 5. Repair the Main
Harness continuity. Drive Harness.
1. Disconnect P/J8339 and P/J8304.
2. Check for continuity at the following:
P/J8339-1 <=> P/J8304-33
P/J8339-2 <=> P/J8304-31
Are these conductive?

5 Replace the Eject Clamp Motor. Replace the Problem solved.

Print a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

6 Test the Eject Motor. Go to Step 13. Go to Step 7.

Run the Service Diagnostics Eject Motor
Low Speed Forward test.
Does the Eject Motor rotate forward?

7 Check Eject Motor Main Drive Harness Go to Step 9. Connect and go

connections. to Step 8.
Are P/J8336 and P/J8304 connected?

8 Print a Test Print. Go to Step 9. Problem solved.

Does the error still occur?

9 Check Eject Motor Main Drive Harness Go to Step 10. Repair the Main
continuity. Drive Harness.
1. Disconnect P/J8336 and P/J8304.
2. Check for continuity at the following:
P/J8336-1 <=> P/J8304-15
P/J8336-2 <=> P/J8304-12
P/J8336-3 <=> P/J8304-17
P/J8336-4 <=> P/J8304-19
P/J8336-5 <=> P/J8304-14
P/J8336-6 <=> P/J8304-21
Are these conductive?

10 Check Eject Motor resistance. Go to Step 11. Replace the Eject

Is there some amount of resistance Bracket Assembly
across P8336-2/5(COM) <=> P8336-1/3/ (page 3-187).
4/6?

11 Check for +24 V to the Eject Motor. Go to Step 12. Replace the
Is there +24 V across J8304-12 <=> Finisher Main
ground, and J8304-14 <=> ground on PWB
the Finisher Main PWB? (page 3-248).

12 Replace the Eject Motor. Replace the Problem solved.

Print a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

3-122 Phaser 5500 Printer Service Manual

Static Jam at H (No Paper Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

13 Test the Compile Tray No Paper Sensor. Replace the Go to Step 14.
Run the Service Diagnostics Compile Tray Finisher Main
No Paper Sensor test. PWB
Does the sensor’s state change? (page 3-248).

14 Check the Compiler Harness connection. Go to Step 16. Connect and go

Are P/J8359 and P/J8309 connected? to Step 15.

15 Print a Test Print. Go to Step 16. Problem solved.

Does the error still occur?

16 Check Compiler Harness continuity. Go to Step 17. Repair the

1. Disconnect P/J8359 and P/J8309. Compiler
Harness.
2. Check for continuity at the following:
P/J8359-3 <=> P/J8309-1
P/J8359-2 <=> P/J8309-2
P/J8359-1 <=> P/J8309-3
Are these conductive?

17 Check for +5 V to the Compile Tray No Go to Step 18. Replace the

Paper Sensor. Finisher Main
Is there +5 V across J8309-3 <=> J8309- PWB
1 on the Finisher Main PWB? (page 3-248).

18 Check the Compile Tray No Paper Sensor) Replace the Replace the
signal. Finisher Main Compile Tray No
Does the voltage across P8309-2 <=> PWB Paper Sensor
P8309-1 on the Finisher Main PWB (page 3-248). (page 3-182).
change when the sensor actuator is
moved?

Jam at F or G - F4-7n Top Tray Exit SNR ON

Paper does not reach the Stacker Upper Tray Exit Sensor on time.

Applicable Error Codes

Jam at F - F4-71 Top Tray Exit SNR ON Jam A
Jam at G - F4-73 Top Tray Exit SNR ON Jam B
Jam at G - F4-74 Top Tray Exit SNR ON Jam C

Error Messages, Codes, and Procedures 3-123

Jam at F or G (Stacker Upper Tray Exit Sensor ON) Troubleshooting Reference

Applicable Parts References

■ Entrance Roller ■ Phaser 5500 Printer Options Service Manual

■ Entrance Pinch Roller ■ Finisher Main PWB P/J Locator (page 5-35)
■ Transport Roller ■ Finisher Sensors (1/2) Wiring (page 5-40)
■ Pinch Roller ■ Finisher Motors Wiring (page 5-42)
■ Transport Motor ■ PL25.12 Finisher Transport (1/2) (page 4-66)
■ Main Drive Harness ■ PL25.13 Finisher Transport (2/2) (page 4-68
■ Finisher Main PWB ■ PL25.14 Finisher Electrical (page 4-70)
■ Top Exit Sensor Harness ■ PL25.15 Finisher Harness (page 4-72)
■ Main Sensor Harness
■ Top Exit Sensor

Jam at F or G (Stacker Upper Tray Exit Sensor ON) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the paper path. Go to Step 2. Clean or replace

1. Open Door G. the appropriate
roller.
2. Remove the Top Cover.
3. Remove the Top L/H Cover.
4. Remove the Knob and open the Upper
Entrance Chute.
Are the Rollers attached to the chute
clean, roll freely, and correctly
installed?

2 Check the paper path. Go to Step 3. Clean or replace

Open the Lower Top Exit Chute (2b). the appropriate
Are the Pinch Rollers attached to the roller.
chute and the two Transport Rollers
clean, roll freely, and correctly
installed?

3 Test the Finisher Transport Motor. Go to Step 4. Go to Step 5.

Run the Service Diagnostics Finisher
Transport Motor Test.
Does the motor rotate normally?

4 Test Entrance and Transport Roller drive. Go to Step 11. Restore

Run the Service Diagnostics Finisher operation.
Transport Motor Test.
Does the Entrance and Transport
Rollers rotate?

5 Check the Transport Motor Main Drive Go to Step 7. Connect and go

Harness. to Step 6.
Are P/J8342 and P/J8304 connected?

6 Print a Test Print. Go to Step 7. Problem solved.

Does the error still occur?

3-124 Phaser 5500 Printer Service Manual

Jam at F or G (Stacker Upper Tray Exit Sensor ON) Troubleshooting Procedure

Step Actions and Questions Yes No

7 Check Main Drive Harness continuity. Go to Step 8. Repair the Main

1. Disconnect P/J8342 and P/J8304. Drive Harness.
2. Check for continuity at the following:
P/J8342-1 <=> P/J8304-23
P/J8342-2 <=> P/J8304-16
P/J8342-3 <=> P/J8304-25
P/J8342-4 <=> P/J8304-27
P/J8342-5 <=> P/J8304-18
P/J8342-6 <=> P/J8304-29
Are these conductive?

8 Check the Transport Motor resistance. Go to Step 9. Replace the

Is there some amount of resistance Transport Motor
across P8342-2/5(COM) and P8342-1/3/ (page 3-222).
4/6?

9 Check for +24 V to the Transport Motor. Go to Step 10. Replace the
Is there +24 V across J8304-16 <=> Finisher Main
ground and J8304-18 <=> ground on the PWB
Finisher Main PWB? (page 3-248).

10 Replace the Transport Motor. Replace the Problem solved.

Run the Service Diagnostics Finisher Finisher Main
Transport Motor Test. PWB
Does the error still occur? (page 3-248).

11 Test the Upper Tray Exit Sensor. Replace the Go to Step 12.
Run the Service Diagnostics Upper Tray Finisher Main
Exit Sensor test. PWB
Does the sensor state change? (page 3-248).

12 Check the Sensor Harness connections. Go to Step 14. Connect and go

Are P/J8321 and P/J8312 on the sensor to Step 13.
harness, and P/J8312 and P/J8302 on
the Main Sensor Harness connected?

13 Print a Test Print. Go to Step 14. Problem solved.

Does the error still occur?

14 Check Exit Sensor Harness continuity. Go to Step 15. Repair the Upper
1. Disconnect P/J8321 and P/J8312. Tray Exit Sensor
Harness.
2. Check for continuity at the following:
P/J8321-3 <=> J8312B-1
P/J8321-2 <=> J8312B-2
P/J8321-1 <=> J8312B-3
Are these conductive?

Error Messages, Codes, and Procedures 3-125

Jam at F or G (Stacker Upper Tray Exit Sensor ON) Troubleshooting Procedure

Step Actions and Questions Yes No

15 Check Main Sensor Harness continuity. Go to Step 16. Repair the Main
1. Disconnect P/J8312 from the harness, Sensor Harness.
and P/J8302A on the Finisher Main
PWB.
2. Check for continuity at the following:
J8312A-3 <=> P/J8302A-7
J8312A-2 <=> P/J8302A-8
J8312A-1 <=> P/J8302A-9
Are these conductive?

16 Check for +5 V to the Upper Tray Exit Go to Step 48. Replace the
Sensor. Finisher Main
Is there +5 V across J8302A-9 <=> PWB
J8302A-7 on the Finisher Main PWB? (page 3-248).

17 Check the Upper Tray Exit Sensor signal. Replace the Replace the
Does the voltage across P8302A-8 <=> Finisher Main Upper Tray Exit
P8302A-7 on the Finisher Main PWB PWB Sensor
change when sensor is actuated? (page 3-248). (page 3-226).

Jam at F or Stacker Upper Tray - F4-7nTop Tray SNR OFF

Paper does not leave the Stacker Upper Tray Exit Sensor on time.

Applicable Error Codes

Jam at F - F4-72 Top Tray Exit SNR OFF Jam A
Jam at Stacker Upper Tray - F4-75 Top Tray Exit SNR OFF Jam B

Jam at F or Upper Tray (Exit Sensor OFF) Troubleshooting Reference

Applicable Parts References

■ Transport Roller ■ Phaser 5500 Printer Options Service Manual

■ Pinch Roller ■ Finisher Main PWB P/J Locator (page 5-35)
■ Transport Motor ■ Finisher Sensors (1/2) Wiring (page 5-40)
■ Main Drive Harness ■ Finisher Motors Wiring (page 5-42)
■ Finisher Main PWB ■ PL25.12 Finisher Transport (1/2) (page 4-66)
■ Top Exit Sensor Harness ■ PL25.13 Finisher Transport (2/2) (page 4-68
■ Main Sensor Harness ■ PL25.14 Finisher Electrical (page 4-70)
■ Top Exit Sensor ■ PL25.15 Finisher Harness (page 4-72)

3-126 Phaser 5500 Printer Service Manual

Jam at F or Upper Tray (Exit Sensor OFF) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the paper path. Go to Step 2. Clean or replace

Open the Lower Top Exit Chute (2a). the appropriate
Are the Pinch Rollers attached to the roller.
chute and the two Transport Rollers
clean, roll freely, and correctly
installed?

2 Test the Finisher Transport Motor. Go to Step 3. Go to Step 4.

Run the Service Diagnostics Finisher
Transport Motor Test.
Does the motor rotate normally?

3 Test Entrance and Transport Roller drive. Go to Step 10. Restore roller
Run the Service Diagnostics Finisher operation.
Transport Motor Test.
Do the Entrance and Transport Rollers
rotate?

4 Check the Transport Motor Main Drive Go to Step 6. Connect and go

Harness. to Step 5.
Are P/J8342 and P/J8304 connected?

5 Print a Test Print. Go to Step 6. Problem solved.

Does the error still occur?

6 Check Transport Motor Main Drive Go to Step 7. Repair the Main

Harness continuity. Drive Harness.
1. Disconnect P/J8342 and P/J8304.
2. Check for continuity at the following:
P/J8342-1 <=> P/J8304-23
P/J8342-2 <=> P/J8304-16
P/J8342-3 <=> P/J8304-25
P/J8342-4 <=> P/J8304-27
P/J8342-5 <=> P/J8304-18
P/J8342-6 <=> P/J8304-29
Are these conductive?

7 Check the Transport Motor resistance. Go to Step 8. Replace the

Is there some amount of resistance Transport Motor
across P8342-2/5(COM) and P8342-1/3/ (page 3-222).
4/6?

8 Check for +24 V to the Transport Motor. Go to Step 9. Replace the

Is there +24 V across J8304-16 <=> Finisher Main
ground and J8304-18 <=> ground on the PWB
Finisher Main PWB? (page 3-248).

9 Replace the Transport Motor. Replace the Problem solved.

Run the Service Diagnostics Finisher Finisher Main
Transport Motor Test. PWB
Does the error still occur? (page 3-248).

Error Messages, Codes, and Procedures 3-127

Jam at F or Upper Tray (Exit Sensor OFF) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

10 Test the Upper Tray Exit Sensor. Replace the Go to Step 11.
Run the Service Diagnostics Upper Tray Finisher Main
Exit Sensor test. PWB
Does the sensor state change? (page 3-248).

11 Check the Upper Tray Exit Sensor Harness Go to Step 13. Connect and go
connections. to Step 12.
Are P/J8321 and P/J8312 on the sensor
harness, and P/J8312 and P/J8302 on
the Main Sensor Harness connected?

12 Print a Test Print. Go to Step 13. Problem solved.

Does the error still occur?

13 Check Exit Sensor Harness continuity. Go to Step 14. Repair the Upper
1. Disconnect P/J8321 and P/J8312. Tray Exit Sensor
Harness.
2. Check for continuity at the following:
P/J8321-3 <=> J8312B-1
P/J8321-2 <=> J8312B-2
P/J8321-1 <=> J8312B-3
Are these conductive?

14 Check Main Exit Sensor Harness Go to Step 15. Repair the Main
continuity. Sensor Harness.
1. Disconnect P/J8312 from the harness,
and P/J8302A on the Finisher Main
PWB.
2. Check for continuity at the following:
J8312A-3 <=> P/J8302A-7
J8312A-2 <=> P/J8302A-8
J8312A-1 <=> P/J8302A-9
Are these conductive?

15 Check for +5 V to the Upper Tray Exit Go to Step 16. Replace the
Sensor. Finisher Main
Is there +5 V across J8302A-9 <=> PWB
J8302A-7 on the Finisher Main PWB? (page 3-248).

16 Check the Upper Tray Exit Sensor signal. Replace the Replace the
Does the voltage across P8302A-8 <=> Finisher Main Upper Tray Exit
P8302A-7 on the Finisher Main PWB PWB Sensor
change when the sensor is actuated? (page 3-248). (page 3-226).

3-128 Phaser 5500 Printer Service Manual

Jam at F or G - F4-7n Top Tray Exit SNR Static
Paper is detected by the Stacker Upper Tray Exit Sensor.

Applicable Error Codes

Jam at F - F4-76 Top Tray Exit SNR Static
Jam at G - F4-77 Top Tray Exit SNR Static
Jam at G - F4-78 Top Tray Exit SNR Static

Static Jam at F or G (Stacker Upper Tray Exit Sensor) Troubleshooting Reference

Applicable Parts References

■ Transport Motor ■ Phaser 5500 Printer Options Service Manual

■ Main Drive Harness ■ Finisher Main PWB P/J Locator (page 5-35)
■ Finisher Main PWB ■ Finisher Sensors (1/2) Wiring (page 5-40)
■ Top Exit Sensor Harness ■ Finisher Motors Wiring (page 5-42)
■ Main Sensor Harness ■ PL25.12 Finisher Transport (1/2) (page 4-66)
■ Upper Tray Exit Sensor ■ PL25.13 Finisher Transport (2/2) (page 4-68
■ PL25.14 Finisher Electrical (page 4-70)
■ PL25.15 Finisher Harness (page 4-72)

Static Jam at F or G (Stacker Upper Tray Exit Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Test the Upper Tray Exit Sensor. Go to Step 8. Go to Step 2.

Run the Service Diagnostics Upper Tray
Exit Sensor test.
Does the sensor state change?

2 Check the Upper Tray Exit Sensor Harness Go to Step 4. Connect and go
connections. to Step 3.
Are P/J8321 and P/J8312 on the sensor
harness, and P/J8312 and P/J8302 on
the Main Sensor Harness connected?

3 Print a Test Print. Go to Step 4. Problem solved.

Does the error still occur?

4 Check Upper Tray Exit Sensor Harness Go to Step 5. Repair the Top
continuity. Tray Exit Sensor
1. Disconnect P/J8321 and P/J8312. Harness.
2. Check for continuity at the following:
P/J8321-3 <=> J8312B-1
P/J8321-2 <=> J8312B-2
P/J8321-1 <=> J8312B-3
Are these conductive?

Error Messages, Codes, and Procedures 3-129

Static Jam at F or G (Stacker Upper Tray Exit Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

5 Check Main Upper Exit Sensor Harness Go to Step 6. Repair the Main
continuity. Sensor Harness.
1. Disconnect P/J8312 from the harness,
and P/J8302A on the Finisher Main
PWB.
2. Check for continuity at the following:
J8312A-3 <=> P/J8302A-7
J8312A-2 <=> P/J8302A-8
J8312A-1 <=> P/J8302A-9
Are these conductive?

6 Check for +5 V to the Upper Tray Exit Go to Step 7. Replace the

Sensor. Finisher Main
Is there +5 V across J8302A-9 <=> PWB
J8302A-7 on the Finisher Main PWB? (page 3-248).

7 Check the Upper Tray Exit Sensor signal. Replace the Replace the
Does the voltage across P8302A-8 <=> Finisher Main Upper Tray Exit
P8302A-7 on the Finisher Main PWB PWB Sensor
change when the sensor is actuated? (page 3-248). (page 3-226).

8 Test the Finisher Transport Motor. Go to Step 9. Go to Step 10.

Run the Service Diagnostics Finisher
Transport Motor Test.
Does the motor rotate normally?

9 Test Entrance and Transport Roller drive. Replace the Restore

Run the Service Diagnostics Finisher Finisher Main operation.
Transport Motor Test. PWB
Do the Entrance and Transport Rollers (page 3-248).
rotate?

10 Check the Finisher Transport Motor Main Go to Step 12. Connect and go
Drive Harness. to Step 11.
Are P/J8342 and P/J8304 connected?

11 Print a Test Print. Go to Step 12. Problem solved.

Does the error still occur?

12 Check Main Drive Harness continuity. Go to Step 13. Repair the Main
1. Disconnect P/J8342 and P/J8304. Drive Harness.
2. Check for continuity at the following:
P/J8342-1 <=> P/J8304-23
P/J8342-2 <=> P/J8304-16
P/J8342-3 <=> P/J8304-25
P/J8342-4 <=> P/J8304-27
P/J8342-5 <=> P/J8304-18
P/J8342-6 <=> P/J8304-29
Are these conductive?

3-130 Phaser 5500 Printer Service Manual

Static Jam at F or G (Stacker Upper Tray Exit Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

13 Check the Transport Motor resistance. Go to Step 14. Replace the

Is there some amount of resistance Transport Motor
across P8342-2/5(COM) and P8342-1/3/ (page 3-222).
4/6?

14 Check for +24 V to the Transport Motor. Go to Step 15. Replace the
Is there +24 V across J8304-16 <=> Finisher Main
ground and J8304-18 <=> ground on the PWB
Finisher Main PWB? (page 3-248).

15 Replace the Transport Motor. Replace the Problem solved.

Print a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

Jam at F - F4-82 Gate SNR ON

Paper does not reach the Gate Sensor within the specified time.

Applicable Error Code

Jam at F - F4-82 Gate SNR ON

Jam at F (Transport Gate Sensor ON) Troubleshooting Reference

Applicable Parts References

■ H-X’port Belts ■ Phaser 5500 Printer Options Service Manual

■ H-X’port Pinch Rollers ■ Horizontal Transport P/J Locator (page 5-29)
■ Entrance Rollers ■ Horizontal Transport Wiring (page 5-39)
■ H-X’port Exit Sensor ■ Finisher Main PWB P/J Locator (page 5-35)
■ H-X’port Harness ■ Finisher Sensors (1/2) Wiring (page 5-40)
■ Finisher H-X’port PWB ■ Finisher Motors Wiring (page 5-42)
■ Finisher Entrance Sensor ■ PL25.2 Horizontal Transport (1/2) (page 4-46)
■ Main Sensor Harness ■ PL25.3 Horizontal Transport (2/2) (page 4-48)
■ Finisher Main PWB ■ PL25.12 Finisher Transport (1/2) (page 4-66)
■ Transport Motor ■ PL25.13 Finisher Transport (2/2) (page 4-68
■ Main Drive Harness ■ PL25.14 Finisher Electrical (page 4-70)
■ Transport Gate Sensor ■ PL25.15 Finisher Harness (page 4-72)
■ Gate Sensor Harness

Error Messages, Codes, and Procedures 3-131

Jam at F (Transport Gate Sensor ON) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the paper path. Go to Step 2. Clean or replace

Open Door F. the affected parts.
Are the Belts and Pinch Rollers clean,
roll freely, and installed correctly?

2 Check the paper path. Go to Step 3. Clean or replace

1. Open Door G. the affected parts.
2. Remove the Top and Top L/H Covers.
3. Remove the Knob and open the Upper
Entrance Chute.
Are the Pinch Rollers and Entrance
Roller clean, installed correctly, and
operate freely?

3 Test the H-X'port Exit Sensor. Go to Step 9. Go to Step 4.

Run the Service Diagnostics H-X’port Exit
Sensor test.
Does the sensor change state?

4 Check the H-X’port Exit Sensor Harness Go to Step 6. Connect and go

connections. to Step 5.
Is the H-X’port Exit Sensor Harness
connected to the Exit Sensor and H-
X’port PWB?

5 Print a Test Print. Go to Step 6. Problem solved.

Does the error still occur?

6 Check the H-X’port Exit Sensor Harness Go to Step 7. Repair the H-

continuity. X’port Harness.
1. Disconnect J8381 on the Exit Sensor,
and P/J8372 on the H-X’port PWB.
2. Check for continuity at the following:
P/J8372-4 <=> P/J8381-3
P/J8372-5 <=> P/J8381-2
P/J8372-6 <=> P/J8381-1
Are these conductive?

7 Check for +5 V to the H-X’port Exit Sensor. Go to Step 8. Replace the H-

Is there +5 V across J8372-6 <=> J8372- X’port PWB
4 on the H-X’port PWB? (page 3-247).

8 Check H-X’port Exit Sensor signal. Replace the H- Replace the H-

Does the voltage across J8372-5 <=> X’port PWB X’port Exit
J8372-4 on the H-X’port PWB change (page 3-247). Sensor
when the actuator is operated? (page 3-118).

3-132 Phaser 5500 Printer Service Manual

Jam at F (Transport Gate Sensor ON) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

9 Test the X'port Entrance Sensor. Go to Step 16. Go to Step 10.

Run the Service Diagnostics Transport
Entrance Sensor test.
Does the sensor change state when the
sensor is blocked?

10 Check harness connections. Go to Step 12. Connect and go

Are P/J8319 and P/J8303 on the to Step 11.
Entrance Sensor Harness and P/J8302A
on the Main Sensor Harness
connected?

11 Print a Test Print. Go to Step 12. Problem solved.

Does the error still occur?

12 Check X’port Entrance Sensor Harness Go to Step 13. Repair the

continuity. Entrance Sensor
1. Disconnect P/J8319 and P/J8303. Harness.
2. Check for continuity at the following:
P/J8319-3 <=> J8303B-1
P/J8319-2 <=> J8303B-2
P/J8319-1 <=> J8303B-3
Are these conductive?

13 Check Main X’port Entrance Sensor Go to Step 14. Repair the Main
Harness continuity. Sensor Harness.
1. Disconnect P/J8303 on the harness, and
P/J8302A on the Finisher Main PWB.
2. Check for continuity at the following:
J8303A-3 <=> P/J8302A-1
J8303A-2 <=> P/J8302A-2
J8303A-1 <=> P/J8302A-3
Are these conductive?

14 Check for +5 V to X'port Entrance Sensor. Go to Step 15. Replace the

Is there +5 V across J8302A-3 <=> Finisher Main
J8302A-1 on the Finisher Main PWB? PWB
(page 3-248).

15 Check the X'port Entrance Sensor signal. Replace the Replace the
Does the voltage across P8302A-2 <=> Finisher Main Entrance Sensor
P8302A-1 on the Finisher Main PWB PWB (page 3-217).
change, when the sensor is blocked? (page 3-248).

16 Check the Finisher Transport Motor. Go to Step 25. Go to Step 17.

Run the Service Diagnostics Finisher
Transport Motor Test.
Does the motor rotate normally?

Error Messages, Codes, and Procedures 3-133

Jam at F (Transport Gate Sensor ON) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

17 Test Entrance and Transport Roller drive. Go to Step 19. Restore operation
Run the Service Diagnostics Finisher and go to
Transport Motor Test. Step 18.
Do the Entrance and Transport Rollers
rotate?

18 Print a Test Print. Go to Step 19. Problem solved.

Does the error still occur?

19 Check the Main Drive Harness. Go to Step 21. Connect and go

Are P/J8342 and P/J8304 connected? to Step 20.

20 Print a Test Print. Go to Step 21. Problem solved.

Does the error still occur?

21 Check Main Drive Harness continuity. Go to Step 22. Repair the Main
1. Disconnect P/J8342 and P/J8304. Drive Harness.
2. Check for continuity at the following:
P/J8342-1 <=> P/J8304-23
P/J8342-2 <=> P/J8304-16
P/J8342-3 <=> P/J8304-25
P/J8342-4 <=> P/J8304-27
P/J8342-5 <=> P/J8304-18
P/J8342-6 <=> P/J8304-29
Are these conductive?

22 Check the Transport Motor resistance. Go to Step 23. Replace the

Is there some amount of resistance Transport Motor
across P8342-2/5(COM) and P8342-1/3/ (page 3-222).
4/6?

23 Check for +24 V to the Transport Motor. Go to Step 24. Replace the
Is there +24 V across J8304-16 <=> Finisher Main
ground and J8304-18 <=> ground on the PWB
Finisher Main PWB? (page 3-248).

24 Replace the Transport Motor. Replace the Problem solved.

Print a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

25 Test the Gate Sensor. Replace the Go to Step 26.

Run the Service Diagnostics Gate Sensor Finisher Main
test. PWB
Does the sensor state change when the (page 3-248).
sensor is blocked?

26 Check the Gate Sensor Harness. Go to Step 28. Connect and go

Is the harness connected? to Step 27.

27 Print a Test Print. Go to Step 28. Problem solved.

Does the error still occur?

3-134 Phaser 5500 Printer Service Manual

Jam at F (Transport Gate Sensor ON) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

28 Check Gate Sensor Harness continuity. Go to Step 29. Repair the Gate
Disconnect P/J8432 and P/J8376. Sensor Harness.
Check for continuity at the following:
J8432-3 <=> J8376-1
J8432-2 <=> J8376-2
J8432-1 <=> J8376-3
Are these conductive?

29 Check for +5 V to the Gate Sensor. Go to Step 30. Replace the

Is there +5 V acrossP8376-3 <=> P8376- Finisher Main
1 on the Finisher Main PWB? PWB
(page 3-248).

30 Check Gate Sensor signal. Replace the Replace the Gate

Does the voltage across P8376-2 <=> Finisher Main Sensor
P8376-1 on the Finisher Main PWB PWB (page 3-236).
change when the sensor is blocked? (page 3-248).

Jam at F or G - Gate SNR Static Jam (Upper Tray)

Paper remains at the Gate Sensor with Finisher in the Stacker Upper Tray exit mode.

Applicable Error Codes

Jam at F - F4-83 Gate SNR Static Jam A
Jam at G - F4-84 Gate SNR Static Jam B
Jam at G - F4-85 Gate SNR Static Jam C

Static Jam at F or G (Gate Sensor) Troubleshooting Reference

Applicable Parts References

■ Transport Motor ■ Phaser 5500 Printer Options Service Manual

■ Main Drive Harness ■ Finisher Main PWB P/J Locator (page 5-35)
■ Finisher Main PWB ■ Finisher Motors Wiring (page 5-42)
■ Top Exit Sensor Harness ■ Finisher Clutch and Solenoids (page 5-43)
■ Gate Sensor ■ PL25.12 Finisher Transport (1/2) (page 4-66)
■ Gate Sensor Harness ■ PL25.13 Finisher Transport (2/2) (page 4-68)
■ Transport Gate Solenoid ■ PL25.14 Finisher Electrical (page 4-70)
■ PL25.15 Finisher Harness (page 4-72)

Error Messages, Codes, and Procedures 3-135

Static Jam at F or G (Gate Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Test the Finisher Transport Motor. Go to Step 2. Go to Step 3.

Run the Service Diagnostics Finisher
Transport Motor Test.
Does the motor rotate normally?

2 Test Entrance and Transport Roller drive. Go to Step 9. Restore operation

Run the Service Diagnostics Finisher and go to Step 4.
Transport Motor Test.
Do the Entrance and Transport Rollers
rotate?

3 Check the Transport Motor Main Drive Go to Step 5. Connect and go

Harness. to Step 4.
Are P/J8342 and P/J8304 connected?

4 Print a Test Print. Go to Step 5. Problem solved.

Does the error still occur?

5 Check Transport Motor Main Drive Go to Step 6. Repair the

Harness continuity. Transport Motor
1. Disconnect P/J8342 and P/J8304. Main Drive
Harness.
2. Check for continuity at the following:
P/J8342-1 <=> P/J8304-23
P/J8342-2 <=> P/J8304-16
P/J8342-3 <=> P/J8304-25
P/J8342-4 <=> P/J8304-27
P/J8342-5 <=> P/J8304-18
P/J8342-6 <=> P/J8304-29
Are these conductive?

6 Check the Transport Motor resistance. Go to Step 7. Replace the

Is there some amount of resistance Transport Motor
across P8342-2/5(COM) and P8342-1/3/ (page 3-222).
4/6?

7 Check for +24 V to the Transport Motor. Go to Step 8. Replace the

Is there +24 V across J8304-16 <=> Finisher Main
ground and J8304-18 <=> ground on the PWB
Finisher Main PWB? (page 3-248).

8 Replace the Transport Motor. Replace the Problem solved.

Print a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

9 Test the Gate Sensor. Go to Step 15. Go to Step 10.

Run the Service Diagnostics Gate Sensor
test.
Does the sensor state change when the
sensor is blocked?

10 Check the Gate Sensor Harness. Go to Step 12. Connect and go

Are P/J8432 and P/J8376 connected? to Step 11.

3-136 Phaser 5500 Printer Service Manual

Static Jam at F or G (Gate Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

11 Print a Test Print. Go to Step 12. Problem solved.

Does the error still occur?

12 Check Gate Sensor Harness continuity. Go to Step 13. Repair the Gate
Disconnect P/J8432 and P/J8376. Sensor Harness.
Check for continuity at the following:
P/J8432-3 <=> P/J8376-1
P/J8432-2 <=> P/J8376-2
P/J8432-1 <=> P/J8376-3
Are these conductive?

13 Check for +5 V to the Gate Sensor. Go to Step 14. Replace the

Is there +5 V across P8376-3 <=> P8376- Finisher Main
1 on the Finisher Main PWB? PWB
(page 3-248).

14 Check the Gate Sensor signal. Replace the Replace the Gate
Does the voltage across P8376-2 <=> Finisher Main Sensor
P8376-1 on the Finisher Main PWB PWB (page 3-236).
change when the sensor is blocked? (page 3-248).

15 Test the Buffer Gate Solenoid. Replace the Go to Step 16.

Run both Service Diagnostics Buffer Gate Finisher Main
Solenoid tests. PWB
Does the Buffer Gate open for Path-in (page 3-248).
and close for Path-out?

16 Check Buffer Gate Solenoid Harness Go to Step 18. Connect and go

connections. to Step 17.
Are P/J8394 and P/J8304 connected?

17 Print a Test Print. Go to Step 18. Problem solved.

Does the error still occur?

18 Check Buffer Gate Solenoid Harness Go to Step 19. Repair the Buffer
continuity. Gate Solenoid
1. Disconnect P/J8394 and P/J8304. Harness.
2. Check for continuity at the following:
P/J8394-1 <=> P/J8304-35
P/J8394-2 <=> P/J8304-34
P/J8394-3 <=> P/J8304-36
Are these conductive?

19 Check for +24 V to the Buffer Gate Go to Step 20. Replace the
Solenoid. Finisher Main
Is there +24 V across J8304-34 <=> PWB
J8304-36 on the Finisher Main PWB? (page 3-248).

20 Replace the Buffer Gate Solenoid. Replace the Problem solved.

Print a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

Error Messages, Codes, and Procedures 3-137

Jam at F or G - Gate SNR Static Jam (Lower Tray)
Paper remains at the Gate Sensor when the Finisher is in the Stacker Lower Tray exit
mode.

Applicable Error Codes

Jam at F - F4-86 Gate SNR Static Jam A
Jam at G - F4-87 Gate SNR Static Jam B
Jam at G - F4-88 Gate SNR Static Jam C

Static Jam at F or G (Gate Sensor) Troubleshooting Reference

Applicable Parts References

■ Transport Motor ■ Phaser 5500 Printer Options Service Manual

■ Main Drive Harness ■ Finisher Main PWB P/J Locator (page 5-35)
■ Finisher Main PWB ■ Finisher Motors Wiring (page 5-42)
■ Top Exit Sensor Harness ■ Finisher Clutch and Solenoids (page 5-43)
■ Gate Sensor ■ PL25.12 Finisher Transport (1/2) (page 4-66)
■ Gate Sensor Harness ■ PL25.13 Finisher Transport (2/2) (page 4-68)
■ Transport Gate Solenoid ■ PL25.14 Finisher Electrical (page 4-70)
■ PL25.15 Finisher Harness (page 4-72)

Static Jam at F or G (Gate Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Test the Finisher Transport Motor. Go to Step 2. Go to Step 3.

Run the Service Diagnostics Finisher
Transport Motor Test.
Does the motor rotate normally?

2 Test Entrance and Transport Roller drive. Go to Step 9. Restore operation

Run the Service Diagnostics Finisher and go to Step 4.
Transport Motor Test.
Do the Entrance and Transport Rollers
rotate?

3 Check the Transport Motor Drive Harness. Go to Step 5. Connect and go

Are P/J8342 and P/J8304 connected? to Step 4.

4 Print a Test Print. Go to Step 5. Problem solved.

Does the error still occur?

3-138 Phaser 5500 Printer Service Manual

Static Jam at F or G (Gate Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

5 Check Transport Motor Drive Harness Go to Step 6. Repair the

continuity. Transport Motor
1. Disconnect P/J8342 and P/J8304. Drive Harness.
2. Check for continuity at the following:
P/J8342-1 <=> P/J8304-23
P/J8342-2 <=> P/J8304-16
P/J8342-3 <=> P/J8304-25
P/J8342-4 <=> P/J8304-27
P/J8342-5 <=> P/J8304-18
P/J8342-6 <=> P/J8304-29
Are these conductive?

6 Check the Transport Motor resistance. Go to Step 7. Replace the

Is there some amount of resistance Transport Motor
across P8342-2/5(COM) and P8342-1/3/ (page 3-222).
4/6?

7 Check for +24 V to the Transport Motor. Go to Step 8. Replace the

Is there +24 V across J8304-16 <=> Finisher Main
ground and J8304-18 <=> ground on the PWB
Finisher Main PWB? (page 3-248).

8 Replace the Transport Motor. Replace the Problem solved.

Print a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

9 Test the Gate Sensor. Go to Step 15. Go to Step 10.

Run the Service Diagnostics Gate Sensor
test.
Does the sensor state change when the
sensor is blocked?

10 Check the Gate Sensor Harness. Go to Step 12. Connect and go

Are P/J8432 and P/J8376 connected? to Step 11.

11 Print a Test Print. Go to Step 12. Problem solved.

Does the error still occur?

12 Check Gate Sensor Harness continuity. Go to Step 13. Repair the Gate
Disconnect P/J8432 and P/J8376. Sensor Harness.
Check for continuity at the following:
P/J8432-3 <=> P/J8376-1
P/J8432-2 <=> P/J8376-2
P/J8432-1 <=> P/J8376-3
Are these conductive?

13 Check for +5 V to the Gate Sensor. Go to Step 14. Replace the

Is there +5 V across P8376-3 <=> P8376- Finisher Main
1 on the Finisher Main PWB? PWB
(page 3-248).

Error Messages, Codes, and Procedures 3-139

Static Jam at F or G (Gate Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

14 Check the Gate Sensor signal. Replace the Replace the Gate
Does the voltage across P8376-2 <=> Finisher Main Sensor
P8376-1 on the Finisher Main PWB PWB (page 3-236).
change when the sensor is blocked? (page 3-248).

15 Test the Buffer Gate Solenoid. Replace the Go to Step 16.

Run both Service Diagnostics Buffer Gate Finisher Main
Solenoid tests. PWB
Does the Buffer Gate open for Path-in (page 3-248).
and close for Path-out?

16 Check Buffer Gate Solenoid Harness Go to Step 18. Connect and go

connections. to Step 17.
Are P/J8394 and P/J8304 connected?

17 Print a Test Print. Go to Step 18. Problem solved.

Does the error still occur?

18 Check Buffer Gate Solenoid Harness Go to Step 19. Repair the Main
continuity. Drive Harness.
1. Disconnect P/J8394 and P/J8304.
2. Check for continuity at the following:
P/J8394-1 <=> P/J8304-35
P/J8394-2 <=> P/J8304-34
P/J8394-3 <=> P/J8304-36
Are these conductive?

19 Check for +24 V to the Buffer Gate Go to Step 20. Replace the
Solenoid. Finisher Main
Is there +24 V across J8304-34 <=> PWB
J8304-36 on the Finisher Main PWB? (page 3-248).

20 Replace the Buffer Gate Solenoid. Replace the Problem solved.

Print a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

3-140 Phaser 5500 Printer Service Manual

Tray n Failure - H1 -1/2/3/4 Tray n Fail
Detected lift failure. Paper size detection inoperative.

Applicable Error Codes

Tray 2 Failure - H1-1 Tray 2 Fail
Tray 3 Failure - H1-2 Tray 3 Fail
Tray 4 Failure - H1-3 Tray 4 Fail
Tray 5 Failure - H1-4 Tray 5 Fail

Universal Tray Failure Troubleshooting Reference

Applicable Parts References

■ Tray ■ Print Engine P/J Tray 2 & 3 Feeders (page 10-11)

■ Feeder ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Feed/Lift Motor ■ Print Engine Tray 2 & 3 Wiring (page 10-26)
■ Level Sensor ■ PL2.1 Tray (1/2) and Feeder (1/2) (page 9-8)
■ Paper Size Switch ■ PL2.2 Tray (2/2) (page 9-10)
■ Tray 4-5 PWB ■ PL2.3 Feeder (2/2) (page 9-12)
■ Engine Logic ■ PL8.1 Print Engine Electrical (page 9-40)
Board. ■ Phaser 5500 Printer Options Service Manual
■ 1000-Sheet Feeder P/J Locator (page 5-5)
■ 1000-Sheet Feeder Tray 4 & 5 Wiring (page 5-9)
■ PL20.2 Tray 4-5 Tray (1/2) Feeder (1/2) (page 4-6)
■ PL20.3 Tray 4-5 Tray (2/2) (page 4-8)
■ PL20.4 Tray 4-5 Feeder (2/2) (page 4-10)
■ PL20.6 Tray 4-5 Drive and Electrical (page 4-16)

Universal Tray Failure Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check paper supply. Go to Step 2. Load paper and

Is paper loaded in the affected tray? go to Step 2.

2 Check the tray. Go to Step 3. Go to Step 4.

Replace the tray with one from another
position.
Does the replaced tray lift?

3 Check lift components. Replace the tray. Go to Step 4.

Is the Sector Gear or surrounding parts
damaged?

4 Test the Feed/Lift Motor. Go to Step 9. Go to Step 5.

Run the Service Diagnostics Lift Motor test
for the affected tray.
Does the motor operate properly?

Error Messages, Codes, and Procedures 3-141

Universal Tray Failure Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

5 Check the Feed/Lift Motor connections. Go to Step 6. Connect the

Is the affected Feed/Lift motor properly motor. If error
connected to the harness? continues, go to
Step 6.

6 Test the Feed/Lift Motor. Replace the Feed/ Go to Step 7.

1. Exchange the Feed/Lift Motor with one Lift motor.
from an operational feeder.
2. Run the Service Diagnostics Lift Motor
test on the replacement motor.
Does the motor operate properly?

7 Check for continuity on the connections. Go to Step 8. Repair the wiring.

Reinstall the motors in the original feeders.
Is there continuity on each wire
between P/J409 (Trays 2-3) or P/J549
(Trays 4-5) and the Feeder Harness?

8 Check for +24 V to the affected Feed/Lift Replace the Replace the
Motor. motor. Engine Logic
Is there +24 V across the motor Board
connector’s Pin 4(+) <=> ground? (page 8-89). If the
error persists
replace Tray 4-5
PWB (page 3-29).

9 Test the affected Level Sensor. Go to Step 13. Go to Step 10.

Run the Service Diagnostics Level Sensor
test for the affected tray.
Does the sensor state change?

10 Check the Level Sensor connection. Go to Step 11. Connect the

Is the sensor connected to the harness? sensor. If error
persists, go to
Step 11.

11 Check harness continuity between the Go to Step 12. Repair the wiring.
Level Sensor and Engine Logic Board.
Is there continuity on each wire
between the Level Sensor <=> P/J409
(Trays 2-3) or P/J549 (Trays 4-5)?

12 Check for +5 V to the affected Level Replace the Replace the

Sensor. sensor. Engine Logic
Is there +5 V across Pin-3 (+) <=> Board. If the error
ground? persists replace
Tray 4-5 PWB
(page 3-29).

3-142 Phaser 5500 Printer Service Manual

Universal Tray Failure Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

13 Test the affected Paper Size Switch. Replace the Go to Step 14.
Run the Service Diagnostics Paper Size Engine Logic
Sensor test for the affected tray. Board. If the error
Is the paper size detected correctly persists replace
when the tray, loaded with paper, is Tray 4-5 PWB
moved in and out? (page 3-29).

14 Check the affected Paper Size Switch Go to Step 15. Connect the
connection. switch. If problem
Is the switch connected to the harness? persists, go to
Step 15.

15 Check continuity between the Paper Size Go to Step 16. Repair the wiring.
Switch and the Engine Logic Board (Tray 2-
3) or Tray 4-5 PWB (Tray 4-5).
Is there continuity on each wire
between the switch <=> P/J412 (Tray 2-
3) or P/J548 (Tray 4-5)?

16 Check for +3.3 V to the Paper Size Switch Replace the Replace the
Is there +5 V across P/J412-1 (+) <=> switch. Engine Logic
ground? for Tray 2-3 or 3.3 V across P/ Board. If the error
J548-1 for Tray 4-5. persists replace
Tray 4-5 PWB
(page 3-29).

Error Messages, Codes, and Procedures 3-143

Tray 6 Failure - H1-5 Tray 6 Fail
Detected lift failure or paper size detection inoperative.

Applicable Error Code

Tray 6 Failure - H1-5 Tray 6 Fail

Tray 6 Failure Troubleshooting Reference

Applicable Parts References

■ Tray In Sensor ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Tray 6 Main Harness ■ PL2.1 Tray (1/2) and Feeder (1/2) (page 9-8)
■ Tray 6 Feeder ■ PL2.2 Tray (2/2) (page 9-10)
Harness ■ PL2.3 Feeder (2/2) (page 9-12)
■ Tray 6 PWB ■ PL8.1 Print Engine Electrical (page 9-40)
■ Lift Cables ■ Phaser 5500 Printer Options Service Manual
■ Feed/Lift Motor ■ 2000-Sheet Tray 6 Feeder P/J Locator (page 5-20)
■ Nudger Solenoid ■ 2000-Sheet Tray 6 Drive P/J Locator (page 5-21)
■ Level Sensor ■ 2000-Sheet Tray 6 Sensors Wiring (page 5-24)
■ Engine Logic Board. ■ 2000-Sheet Tray 6 Drive Wiring (page 5-25)
■ PL22.1 Tray 6 Covers (page 4-18)
■ PL23.3 Tray (2/2) (page 4-20)
■ PL22.4 Tray 6 Feeder (1/3) (page 4-24)
■ PL22.5 Tray 6 Feeder (2/3) (page 4-26)
■ PL22.8 Tray 6 Electrical (page 4-32)

Tray 6 Failure Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check Tray In Sensor alignment. Go to Step 2. Repair the

Pull the Tray out. damage and go
Does the actuator enter the sensing to Step 2.
area of the Tray Set Sensor, or is it
deformed or damaged?

2 Check the Tray installation. Go to Step 3. Correct and go to

Is the Tray installed correctly? Step 3.

3 Check the repairs. Go to Step 4. Problem solved.

Does the error reoccur?

4 Test the Tray In Sensor. Go to Step 10. Go to Step 5.

Run the Service Diagnostics Tray In
Sensor test.
Does the sensor status change when
the tray is moved in and out?

5 Check the Tray In Sensor Main Harness Go to Step 7. Connect and go

connection. to Step 6.
Are PF53 and JF01 connected?

3-144 Phaser 5500 Printer Service Manual

Tray 6 Failure Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

6 Check the repairs. Go to Step 7. Problem solved.

Does the error reoccur?

7 Check Tray In Sensor Main Harness Go to Step 8. Repair the Tray 6

continuity. Tray Set Sensor
1. Disconnect PF53 and JF01. harness.
2. Check for continuity at the following:
PF53-1 <=> JF01-6
PF53-2 <=> JF01-5
PF53-3 <=> JF01-4
Are these conductive?

8 Check for +5 V to the Tray In Sensor. Go to Step 9. Replace the Tray

Is there +5 V across PF01-6 <=> PF04-2 6 PWB
on the Tray 6 PWB? (page 3-67).

9 Check Tray In Sensor signal. Go to Step 36. Replace the

Does the voltage across JF01-5 <=> sensor
PF04-2 on the Tray 6 PWB change when (page 3-41).
the sensor is blocked?

10 Check the Tray cables. Go to Step 11. Correct and go to

Remove the Tray from the HCF. Step 11.
Are the two cables installed correctly?

11 Test the Level Sensor. Go to Step 19. Go to Step 12.

Run the Service Diagnostics Tray 6 Level
Sensor test.
Does the sensor state change?

12 Check the Level Sensor Harness Go to Step 13. Connect and go

connections. to Step 13.
Are PF62 and PF56B connected?

13 Check the Level Sensor Harness Go to Step 15. Connect and go

connections. to Step 14.
Are PF56B and JF02 connected?

14 Check the repair. Go to Step 15. Problem solved.

Does the error still occur?

15 Check Level Sensor Harness continuity. Go to Step 16. Repair the Tray 6
1. Disconnect PF62 and JF56B. Feeder Harness.
2. Check for continuity at the following:
PF62-1 <=> JF56B-6
PF62-2 <=> JF56B-5
PF62-3 <=> JF56B-4
Are these conductive?

Error Messages, Codes, and Procedures 3-145

Tray 6 Failure Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

16 Check Main Harness continuity. Go to Step 17. Repair the Tray 6

1. Disconnect PF56B and JF02. Main Harness.
2. Check for continuity at the following:
JF56B-1 <=> JF02-3
JF56B-2 <=> JF02-2
JF56B-3 <=> JF02-1
Are these conductive?

17 Check for +5 V to the Level Sensor. Go to Step 18. Replace the Tray
Is there +5 V across PF02-3 <=> P/JF04- 6 PWB
2 on the Tray 6 PWB? (page 3-67).

18 Check Level Sensor signal. Go to Step 36. Replace the Level

1. Open Door J. Sensor
(page 3-55).
2. Open the Upper Feeder Assembly.
Does the voltage across PF02-2 <=>
PF04-2 on the Tray 6 PWB change when
the sensor is blocked?

19 Test the Nudger Solenoid. Go to Step 28. Go to Step 20.

Run the Service Diagnostics Tray 6 Nudger
Solenoid test.
Does the solenoid activate?

20 Check Nudger Solenoid harness Go to Step 22. Connect and go

connections. to Step 21.
Are PF59 and PF56 on the Feeder and
Main Harnesses, and JF06 on the Tray 6
PWB connected?

21 Check the repair. Go to Step 22. Problem solved.

Does the error still occur?

22 Check Nudger Solenoid Harness Go to Step 23. Repair the Feeder

continuity. Harness.
1. Disconnect PF59 and JF56A.
2. Check for continuity at the following:
PF59-2 <=> JF56A-1
PF59-1 <=> JF56A-2
Are these conductive?

23 Check Nudger Solenoid Main Harness Go to Step 24. Repair the

continuity. Nudger Solenoid
1. Disconnect PF56A and P/JF06. Main Harness.
2. Check for continuity at the following:
PF56A-6 <=> P/JF06-13
PF56A-5 <=> P/JF06-14
Are these conductive?

24 Check Nudger Solenoid resistance. Go to Step 25. Replace the

Is there some amount of resistance Solenoid
across PF59-1 and PF59-2? (page 3-50).

3-146 Phaser 5500 Printer Service Manual

Tray 6 Failure Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

25 Test for +24.5 V to the Nudger Solenoid. Go to Step 26. Replace the Tray
Run the Service Diagnostics Nudger 6 PWB
Solenoid High Power test. (page 3-67).
Is there +24.5 V across PF06-13 <=> P/
JF04-2 on the Tray 6 PWB?

26 Test for +14.7 V Nudger Solenoid. Go to Step 27. Replace the Tray
Run the Service Diagnostics Nudger 6 PWB
Solenoid Low Power test. (page 3-67).
Is there +14.7V across PF06-13 <=> P/
JF04-2 on the Tray 6 PWB?

27 Replace the Nudger Solenoid. Go to Step 36. Problem solved.

Does the error still occur?

28 Test the Feed/Lift Motor. Go to Step 36. Go to Step 29.

Run the Service Diagnostics Tray 6 Lift
Motor test.
Does the Tray raise?

29 Check the harness connections. Go to Step 31. Connect and go

Are PF58 and PF56 on the Feeder and to Step 30.
Main Harness, and JF06 on the Tray 6
PWB connected?

30 Check the repair. Go to Step 31. Problem solved.

Does the error still occur?

31 Check Feeder Harness continuity. Go to Step 32. Repair the Feeder

1. Disconnect PF58 and JF56. Harness.
2. Check for continuity at the following:
PF58-1 <=> JF56-1
PF58-2 <=> JF56-2
PF58-3 <=> JF56-3
PF58-4 <=> JF56-4
PF58-5 <=> JF56-5
PF58-6 <=> JF56-6
Are these conductive?

32 Check Main Harness continuity. Go to Step 33. Repair the Main

1. Disconnect PF56 and JF06. Harness.
2. Check for continuity at the following:
PF56-1 <=> JF06-1
PF56-2 <=> JF06-3
PF56-3 <=> JF06-2
PF56-4 <=> JF06-6
PF56-5 <=> JF06-4
PF56-6 <=> JF06-5
Are these conductive?

Error Messages, Codes, and Procedures 3-147

Tray 6 Failure Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

33 Check Feed/Lift Motor resistance. Go to Step 34. Replace the

Is there some amount of resistance Feed/Lift Motor
across PF58-2/5(COM) and PF58-1/3/4/ (page 3-49).
6?

34 Check for +24 V to the Feed/Lift Motor. Go to Step 35. Replace the Tray
Are the voltages across PF06-3 <=> 6 PWB
PF04-3, and PF06-4 <=> PF04-3 on the (page 3-67).
Tray 6 PWB +24 V?

35 Replace the Feed/Lift Motor. Go to Step 36. Problem solved.

Print a Test Print.
Does the error still occur?

36 Replace the Tray 6 PWB. Replace the Problem solved.

Does the error still occur? Engine Logic
Board
(page 8-89).

Duplex Unit Failure - H2-7 Duplex Comm Failure

Communications failure between the Engine Logic Board and the Duplex Unit.

Applicable Error Code

Duplex Unit Failure - H2-7 Duplex Comm Failure

Duplex Comm Failure Troubleshooting Reference

Applicable Parts References

■ Duplex Unit PWB ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Engine Logic ■ PL8.1 Print Engine Electrical (page 9-40)
Board ■ Phaser 5500 Printer Options Service Manual
■ Duplex Unit Plug/Jack Locator (page 5-12)
■ Duplex Unit Wiring (page 5-13)
■ PL23.1 Duplex Unit (page 4-34)

Duplex Comm Failure Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check Duplex Unit installation. Go to Step 2. Problem solved.

Reinstall the Duplex Unit.
Does the error still occur?

2 Check the Duplex PWB connection. Go to Step 3. Connect P/J540

Are P/J540 and P/J417 connected? and P/J417.

3-148 Phaser 5500 Printer Service Manual

Duplex Comm Failure Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

3 Check Duplex Harness continuity between Go to Step 4. Repair the wiring.

the Duplex PWB and the Engine Logic
Board.
1. Disconnect P/J540 and P/J417.
2. Check for continuity at the following:
P/J540-1 <=> P/J417-A1
P/J540-2 <=> P/J417-B1
P/J540-3 <=> P/J417-A2
P/J540-4 <=> P/J417-B2
P/J540-5 <=> P/J417-A3
P/J540-6 <=> P/J417-B3
P/J540-7 <=> P/J417-A4
P/J540-8 <=> P/J417-B4
Are these conductive?

4 Check for +24 V to the Duplex PWB. Replace the Replace the
Is there +24 V across P/J540-2 (+) <=> Duplex PWB Engine Logic
ground? (page 3-77). Board
(page 8-89).

Incorrect Duplex Unit Installed - H2-8 Duplex Type Error

Incorrect Duplex Unit installed.

Applicable Error Code

Duplex Unit Failure - H2-8 Duplex Type Error

Incorrect Duplex Unit Installed Troubleshooting Reference

Applicable Parts References

■ Duplex Unit PWB ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Engine Logic Board ■ PL8.1 Print Engine Electrical (page 9-40)
■ Phaser 5500 Printer Options Service Manual
■ Duplex Unit Plug/Jack Locator (page 5-12)
■ Duplex Unit Wiring (page 5-13)
■ PL23.1 Duplex Unit (page 4-34)

Incorrect Duplex Unit Installed Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check Duplex Unit installation. Go to Step 2. Problem solved.

Reinstall the Duplex Unit.
Does the error still occur?

Error Messages, Codes, and Procedures 3-149

Incorrect Duplex Unit Installed Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

2 Check for +24 V to the Duplex PWB. Replace the Replace the
Is there +24 V across P/J540-2 (+) <=> Duplex PWB Engine Logic
ground? (page 3-77). Board
(page 8-89).

Exit Unit Failure - H3-n Offset Error

Failure to establish Offset Home Position on Exit1 (H3-1) or Exit 2 (H3-2).

Applicable Error Codes

Exit Unit Failure - H3-1 Offset Error
Exit Unit Failure - H3-2 Offset Error

Exit Offset Error (OCT Position Sensor) Troubleshooting Reference

Applicable Parts References

■ OCT Position ■ Print Engine P/J Engine Logic Board (page 10-13)
Sensor ■ Print Engine P/J Laser and Exit PWB (page 10-7)
■ Offset Motor ■ Print Engine LVPS Wiring (page 10-21)
■ Exit PWB ■ Print Engine Exit 1 Wiring (page 10-30)
■ LVPS ■ PL8.1 Print Engine Electrical (page 9-40)
■ Engine Logic ■ Phaser 5500 Printer Options Service Manual
Board ■ Exit 2 Plug/Jack Locator (page 5-15)
■ Exit 2 General Wiring (page 5-7)
■ PL24.2 Exit 2 Tray Guide Assembly (page 4-40)

Exit Offset Error (OCT Position Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Test the affected OCT Position Sensor. Go to Step 10. Go to Step 2.
Run the Service Diagnostics Exit 1 or 2
Offset Home Position Sensor test.
Does the sensor state change?
2 Check the sensor connection. Go to Step 3. Connect the
Is P/J117 (Exit 1) or P/J111 (Exit 2) sensor.
connected?
3 Check continuity between the affected Go to Step 4. Repair the wiring.
OCT Position Sensor and the Exit PWB P/
J111 <=> P/J434 and SJ1 (Exit2) P/J117
<=> P/J423 (Exit 1).
Is there continuity on each wire?

3-150 Phaser 5500 Printer Service Manual

Exit Offset Error (OCT Position Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

4 Check for +5 V to the OCT Position Sensor. Replace the Go to Step 5.
Is there +5 V across P/J434-1 (Exit 2) or affected OCT
P/J432-1 (Exit 1) (+) <=> ground? Position Sensor.
5 Check the connection between the Exit Go to Step 6. Connect P/J431
PWB and the Engine Logic Board. and P/J421. If
Are P/J431 and P/J421 connected? problem persists,
go to Step 6.
6 Check continuity between the Exit PWB Go to Step 7. Repair the wiring.
and the Engine Logic Board.
1. Disconnect P/J431 and P/J421.
2. Check for continuity at the following:
P/J431-1 <=> P/J421-8
P/J431-2 <=> P/J421-7
P/J431-3 <=> P/J421-6
P/J431-4 <=> P/J421-5
P/J431-5 <=> P/J421-4
P/J431-6 <=> P/J421-3
P/J431-7 <=> P/J421-2
P/J431-8 <=> P/J421-1
Are these conductive?
7 Check the connection between the Exit Go to Step 8. Connect P/J430
PWB and the LVPS. and P/J526. If
Are P/J430 and P/J526 connected? problem persists,
go to Step 8.
8 Check continuity between the Exit PWB Go to Step 9. Repair the wiring.
and the LVPS.
1. Disconnect P/J430 and P/J526.
2. Check for continuity at the following:
P/J430-3 <=> P/J526-6
P/J430-4 <=> P/J526-5
P/J430-1 <=> P/J526-8
P/J430-2 <=> P/J526-7
Are these conductive?
9 Check for +24 V to the Exit PWB. Replace the Exit Replace the
Is there +24 V across P/J430-1 (+) <=> PWB (page 8-88). LVPS
ground? (page 8-92).
10 Test the Offset Motor. Replace the Exit Go to Step 11.
Run the Service Diagnostics Offset Output PWB (page 8-88).
Motor tests for the appropriate Exit. If problem
Does the Offset Motor operate persists, replace
properly? the Engine Logic
Board
(page 8-89).
11 Check the affected Offset Motor Go to Step 12. Connect the
connection. Exit 1 P/J432 <=> J206 or Exit motor. If problem
2 P/J433 <=> J207. persists go to
Is the motor connected? Step 12.

Error Messages, Codes, and Procedures 3-151

Exit Offset Error (OCT Position Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

12 Check continuity between the affected Go to Step 13. Repair the wiring.
Offset Motor and Exit PWB.
For Exit 1:
1. Disconnect P/J432 and J206.
2. Check for continuity at the following:
P/J432-7 <=> J206-1
P/J432-8 <=> J206-2
P/J432-9 <=> J206-3
P/J432-10 <=> J206-4
P/J432-11 <=> J206-5
For Exit 2:
1. Disconnect P/J433 and J207.
2. Check for continuity at the following:
P/J433-1 <=> J207-1
P/J433-2 <=> J207-2
P/J433-3 <=> J207-3
P/J433-4 <=> J207-4
P/J433-5 <=> J207-5
Is there continuity on each wire?
13 Check for +24 V to the affected Offset Replace the Offset Replace the Exit
Motor. Motor. PWB (page 8-88).
Is there +24 V across (Exit 2) P/J433-1 or
(Exit 1) P/J432-7(+) <=> ground?

Exit Unit Failure - H3-7 Exit Board Comm Failure

Communications failure between the Engine Logic Board and Exit PWB.

Applicable Error Code

Exit Unit Failure - H3-7 Exit Board Comm Failure

Exit Comm Failure Troubleshooting Reference

Applicable Parts References

■ Exit PWB ■ Print Engine P/J Engine Logic Board (page 10-13)
■ LVPS ■ Print Engine P/J Laser and Exit PWB (page 10-7)
■ Engine Logic Board ■ Print Engine LVPS Wiring (page 10-21)
■ Print Engine Exit 1 Wiring (page 10-30)
■ PL8.1 Print Engine Electrical

3-152 Phaser 5500 Printer Service Manual

Exit Comm Failure Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Exit PWB connection. Go to Step 2. Connect P/J431

Are P/J431 and P/J421 connected? and P/J421.

2 Check continuity between the Exit PWB Go to Step 3. Repair the wiring.
and the Engine Logic Board.
1. Disconnect P/J431 and P/J421.
2. Check for continuity at the following:
P/J431-1 <=> P/J421-8
P/J431-2 <=> P/J421-7
P/J431-3 <=> P/J421-6
P/J431-4 <=> P/J421-5
P/J431-5 <=> P/J421-4
P/J431-6 <=> P/J421-3
P/J431-7 <=> P/J421-2
P/J431-8 <=> P/J421-1
Are these conductive?

3 Check the connection between the Exit Go to Step 4. Connect P/J430

PWB and the LVPS. and P/J526.
Are P/J430 and P/J526 connected?

4 Check continuity between the Exit PWB Go to Step 5. Repair the wiring.
and the LVPS.
1. Disconnect P/J430 and P/J526.
2. Check for continuity at the following:
P/J430-3 <=> P/J526-6
P/J430-4 <=> P/J526-5
P/J430-1 <=> P/J526-8
P/J430-2 <=> P/J526-7
Are these conductive?

5 Check for +24 V to the Exit PWB. Replace the Exit Replace the
Is there +24 V across P/J430-1 (+) <=> PWB (page 8-88). LVPS
ground? (page 8-92).

Error Messages, Codes, and Procedures 3-153

Tray 1/MPT Paper Guide Does Not Match Size Menu
The Tray 1/MPT paper guides do no match the paper size stored in NVRAM for Tray
1/MPT.

Tray 1/MPT Paper Guides (Paper Size Sensor) Troubleshooting Reference

Applicable Parts References

■ Paper Size Sensor ■ Print Engine Tray 1/MPT P/J Locator (page 10-9)
■ Paper Guides ■ Print Engine Tray 1/MPT Wiring (page 10-28)
■ Size Sensor ■ Print Engine P/J Locator Electrical (page 10-12)
Harness ■ PL3.3 Tray 1/MPT Assembly (page 9-20)
■ Engine Logic Board ■ PL8.1 Print Engine Electrical (page 9-40)

Tray 1/MPT Paper Guides (Paper Size Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the paper in Tray 1/MPT. Go to Step 2. Reload the paper.

Is paper loaded in the tray properly?

2 Check the paper guides. Go to Step 3. Reset the guides.

Are the paper guides set correctly?

3 Test the Paper Size Sensor for Tray 1/MPT. Replace the Go to Step 4.
Run the Service Diagnostics Tray 1 Size Engine Logic
Sensor test. Board
Does the size displayed change as the (page 8-89).
size guides are moved in and out?

4 Check the Paper Size Switch connection. Go to Step 5. Connect the

Are J107, P/J609, P/J605 and J411 Paper Size
connected? Sensor.

5 Check continuity between the Tray 1/MPT Go to Step 6. Repair the wiring.
Paper Size Sensor and the Engine Logic
Board.
1. \Disconnect J107 and J411.
2. Check for continuity at the following:
J107-1 <=> J411-1
J107-2 <=> J411-2
J107-3 <=> J411-3
Are these conductive?

6 Check for +5 V to the Paper Size Sensor. Replace the Replace the
Is there +5 V across J107-1 (+) <=> Tray 1/MPT Engine Logic
ground? Assembly Board
(page 8-32). (page 8-89).

3-154 Phaser 5500 Printer Service Manual

Tray Paper Guide Does Not Match Size Menu -H4-1/2

Applicable Error Codes

Tray Paper Guide Does Not Match Size Menu- H4-1 Tray 2 Paper Size Error
Tray Paper Guide Does Not Match Size Menu- H4-2 Tray 3 Paper Size Error

Paper Size Failure (Tray 2-3 Paper Size Switch) Troubleshooting Reference

Applicable Parts References

■ Paper Size Switch ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Tray Paper Guides ■ Print Engine P/J Locator Electrical (page 10-12)
■ Engine Logic Board ■ PL2.1 Tray (1/2) Feeder (1/2) (page 9-8)
■ PL8.1 Print Engine Electrical (page 9-40)

Paper Size Failure (Tray 2-3 Paper Size Switch) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the paper in the affected tray. Go to Step 2. Reload the paper.
Is paper loaded in the tray properly?

2 Check the tray paper guides. Go to Step 3. Reset the guides.

Are the paper guides set correctly?

3 Check the Paper Size Switch for the Go to Step 4. Correct the
affected tray. installation.
Is the switch installed correctly?

4 Test the Paper Size Switch for the affected Reconnect the Go to Step 5.
tray. connector of the
Run the Service Diagnostics Size Sensor Engine Logic
test for the affected tray. Board.
Does the sensor state change each time
the loaded tray is moved in or out?

5 Check the Paper Size Switch connection. Go to Step 6. Connect the

For Tray 2: Paper Size
Are P/J109 and P/J412 connected? Switch.
For Tray 3:
Are P/J110 and P/J412 connected?

Error Messages, Codes, and Procedures 3-155

Paper Size Failure (Tray 2-3 Paper Size Switch) Troubleshooting Procedure

Step Actions and Questions Yes No

6 Check continuity between the affected Go to Step 7. Repair the wiring.

Paper Size Switch and the Engine Logic
Board.
For Tray 2:
1. Disconnect P/J109 and P/J412.
2. Check for continuity at the following:
P/J109-1 <=> P/J412-4
P/J109-2 <=> P/J412-3
P/J109-3 <=> P/J412-2
P/J109-4 <=> P/J412-1
For Tray 3:
1. Disconnect P/J110 and P/J412.
2. Check for continuity at the following:
P/J110-1 <=> P/J412-9
P/J110-2 <=> P/J412-8
P/J110-3 <=> P/J412-7
P/J110-4 <=> P/J412-6
Are these conductive?

7 Check for +5 V to the Paper Size Switch. Replace the paper Replace the
For Tray 2: Size Switch for the Engine Logic
Is there +5 V across J109-1 (+) <=> affected tray. Board
ground? (page 8-89).
For Tray 3:
Is there +5 V across J110-1 (+) <=>
ground?

3-156 Phaser 5500 Printer Service Manual

Tray Paper Guide Does Not Match Size Menu -H4-3/4

Applicable Error Codes

Tray Paper Guide Does Not Match Size Menu- H4-3 Tray 4 Paper Size Error
Tray Paper Guide Does Not Match Size Menu- H4-4 Tray 5 Paper Size Error

Paper Size Failure (Tray 4-5 Paper Size Switch) Troubleshooting Reference

Applicable Parts References

■ Paper Size Switch ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Tray Paper Guides ■ PL8.1 Print Engine Electrical (page 9-40)
■ Tray 4-5 PWB ■ Phaser 5500 Printer Options Service Manual
■ Engine Logic Board ■ 1000-Sheet Feeder P/J Locator (page 5-5)
■ 1000-Sheet Feeder P/J Electrical (page 5-6)
■ 1000-Sheet Tray 4 & 5 Wiring (page 5-9)
■ PL20.2 Tray (1/2) Feeder (1/2) (page 4-6)
■ PL20.6 Tray 4-5 Drive and Electrical (page 4-16)

Paper Size Failure (Tray 4-5 Paper Size Switch) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Paper in the affected tray. Go to Step 2. Reload the paper.
Is paper loaded in the tray properly?

2 Check the tray paper guides. Go to Step 3. Set the guides

Are the paper guides set correctly? properly.

3 Check the Paper Size Switch for the Go to Step 4. Correct the
affected tray. installation.
Is the switch installed correctly?

4 Test the Paper Size Switch for the affected Reconnect the Go to Step 5.
tray. connector of the
Run the Service Diagnostics Size Sensor Engine Logic
test for the affected tray. Board.
Does the sensor state change each time
the loaded tray is moved in or out?

5 Check the Paper Size Switch connection. Go to Step 6. Connect the

For Tray 4: Paper Size
Are P/J820 and P/J548 connected? Switch.
For Tray 5:
Are P/J824 and P/J548 connected?

Error Messages, Codes, and Procedures 3-157

Paper Size Failure (Tray 4-5 Paper Size Switch) Troubleshooting Procedure

Step Actions and Questions Yes No

6 Check continuity between the affected Go to Step 7. Repair the wiring.

Paper Size Switch and the Engine Logic
Board.
For Tray 4:
1. Disconnect P/J820 and P/J548.
2. Check for continuity at the following:
P/J820-1 <=> P/J548-14
P/J820-2 <=> P/J548-13
P/J820-3 <=> P/J548-12
P/J820-4 <=> P/J548-11
For Tray 5:
1. Disconnect P/J824 and P/J548.
2. Check for continuity at the following:
P/J824-1 <=> P/J548-7
P/J824-2 <=> P/J548-6
P/J824-3 <=> P/J548-5
P/J824-4 <=> P/J548-4
Are these conductive?

7 Check for +3.3 V to the Paper Size Switch. Replace the Paper Replace the
For Tray 4: Size Switch for the Engine Logic
Is there +3.3 V across P/J820-1 (+) <=> affected tray. Board
ground? (page 8-89).
For Tray 5:
Is there +3.3 V across P/J824-1 (+) <=>
ground?

8 Check the Tray 4-5 PWB connection. Go to Step 9. Connect P/J413

Are P/J413 and P/J541 connected? and P/541.

9 Check continuity between the Tray 4-5 Go to Step 10. Repair the wiring.
PWB and the Engine Logic Board.
1. Disconnect P/J541 and P/J413.
2. Check for continuity at the following:
P/J541-1 <=> P/J413-A1
P/J541-2 <=> P/J413-A2
P/J541-3 <=> P/J413-A3
P/J541-4 <=> P/J413-A4
P/J541-5 <=> P/J413-A5
P/J541-6 <=> P/J413-A6
P/J541-7 <=> P/J413-B1
P/J541-8 <=> P/J413-B2
P/J541-9 <=> P/J413-B3
P/J541-10 <=> P/J413-B4
P/J541-11 <=> P/J413-B5
P/J541-12 <=> P/J413-B6
Are these conductive?

3-158 Phaser 5500 Printer Service Manual

Paper Size Failure (Tray 4-5 Paper Size Switch) Troubleshooting Procedure

Step Actions and Questions Yes No

10 Check for +5 V to the Tray 4-5 PWB Replace the Replace the
Is there +5 V across P/J413-A5 (+) <=> Tray 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).

Finisher Board Failure - H5-4, 7, 8 NVM/Comm/Type

Error

Applicable Error Codes

Finisher Board Failure - H5-4 NVM R/W Error
Finisher Failure - H5-7 MCU-Finisher Comm Error
Incorrect Finisher Installed - H5-8 Finisher Type Error

Finisher Board Error (NVRAM R/W Error) Troubleshooting Reference

Applicable Parts References

■ Finisher Main PWB ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Engine Logic ■ PL8.1 Print Engine Electrical (page 9-40)
Board ■ Phaser 5500 Printer Options Service Manual
■ Finisher Main PWB P/J Locator (page 5-35)
■ PL25.14 Finisher Electrical (page 4-70)

Finisher Board Error (NVRAM R/W Error) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Finisher installation. Go to Step 2. Reconnect the

Are the interface cables connected cables and got to
correctly? Step 2.

2 Does the error occur when the power is Go to Step 2. Problem solved.
cycled?

3 Check Finisher Main PWB connections. Go to Step 3. Connect all

Are P/J8300 and P416 connected? connectors. Go to
Step 3.

Error Messages, Codes, and Procedures 3-159

Finisher Board Error (NVRAM R/W Error) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

4 Check continuity between the Finisher Go to Step 4. Repair the wiring.

Main PWB and the Engine Logic Board.
1. Disconnect P/J8300 and P/J416.
2. Check for continuity at the following:
P/J8300-11 <=> P/J416-1
P/J8300-10 <=> P/J416-2
P/J8300-9 <=> P/J416-3
P/J8300-8 <=> P/J416-4
P/J8300-7 <=> P/J416-5
P/J8300-6 <=> P/J416-6
P/J8300-4 <=> P/J416-7
P/J8300-3 <=> P/J416-8
P/J8300-2 <=> P/J416-9
P/J8300-1 <=> P/J416-10
P/J8300-4 <=> P/J416-11
Are these conductive?

5 Check for +24 V to the Finisher Main PWB. Replace the Replace the
Is there +24 V across J416-6 (+) <=> Finisher Main Engine Logic
ground? PWB Board
(page 3-248). (page 8-89).

Stacker Lower Tray Failure - H5-11 Low Tray Fail

The Lower Tray No Paper Sensor is not turned Off or On within the specified time
following the Stacker Tray beginning to move.

Applicable Error Code

Stacker Lower Tray Failure - H5-11 Low Tray Fail

Stacker Lower Tray Failure (Stack Height Sensors) Troubleshooting Reference

Applicable Parts References

■ Lower Tray No Paper ■ Print Engine P/J Engine Logic Board (page 10-13)
Sensor ■ PL8.1 Print Engine Electrical (page 9-40)
■ Upper Limit Actuator ■ Phaser 5500 Printer Options Service Manual
■ Finisher Main PWB ■ Finisher Main PWB P/J Locator (page 5-35)
■ Main Sensor Harness ■ Finisher Sensors (2/2) Wiring (page 5-41)
■ Elevator Motor ■ Finisher Clutch and Solenoids (page 5-43)
■ Engine Logic Board ■ PL25.6 Finisher Stack (page 4-54)
■ PL25.14 Finisher Electrical (page 4-70)
■ PL25.15 Finisher Harness (page 4-72)

3-160 Phaser 5500 Printer Service Manual

Stacker Lower Tray Failure (Stack Height Sensors) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Stacker Lower Tray vertical Remove Go to Step 2.

transport and belts for obstacles and obstacles/replace
deformation. deformed part.
Are there obstacles or belt wear in the
vertical transport mechanism?

2 Check the Actuator installation. Go to Step 3. Repair the

Does the Actuator enter the Upper Limit Actuator.
sensor sensing area?

3 Test the Lower Tray No Paper Sensor. Go to Step 9. Go to Step 4.

Run the Service Diagnostics Lower Tray
No Paper Sensor test.
Does the sensor state change when the
sensor is blocked?

4 Check the Lower Tray No Paper Sensor Go to Step 6. Connect and go

Harness connection. to Step 5.
Are P/J8326 and P/J8302B connected?

5 Print a Test Print. Go to Step 6. Problem solved.

Does the error still occur?

6 Check the Lower Tray No Paper Sensor Go to Step 7. Repair the Lower
Harness continuity. Tray No Paper
1. Disconnect P/J8326 on the Lower Tray Sensor Harness.
No Paper Sensor Harness, and P/ If problem
J8302B on the Finisher Main PWB. persists, go to
Step 7.
2. Check for continuity at the following:
P/J8326-3 <=> P/J8302B-15
P/J8326-2 <=> P/J8302B-16
P/J8326-1 <=> P/J8302B-17
Are these conductive?

7 Check for +5 V to the Lower Tray No Paper Go to Step 8. Replace the

Sensor. Finisher Main
Is there +5 V across J8302B-17 <=> PWB
J8302B-15 on the Finisher Main PWB? (page 3-248).

8 Check Stacker Lower Tray No Paper Replace the Replace the

Sensor. Finisher Main Lower Tray No
Does the voltage across P8302B-16 <=> PWB Paper Sensor
P8302B-15 on the Finisher Main PWB (page 3-248). (page 3-143).
change when the sensor is blocked?

9 Test the Elevator Motor. Replace the Go to Step 10.

Run the Service Diagnostics Stacker Motor Finisher Main
Up and Down tests alternately. PWB
Does the Elevator Motor operate? (page 3-248).

10 Check the Elevator Motor connection. Go to Step 12. Connect and go

Is P/J8305 connected to the Finisher to Step 11.
Main PWB?

Error Messages, Codes, and Procedures 3-161

Stacker Lower Tray Failure (Stack Height Sensors) Troubleshooting Procedure

Step Actions and Questions Yes No

11 Print a Test Print. Go to Step 12. Problem solved.

Does the error still occur?

12 Replace the Elevator Motor. Go to Step 13. Problem solved.

Print a Test Print.
Does the error still occur?

13 Replace the Finisher Main PWB. Replace the Problem solved.

Does the error still occur? Engine Logic
Board
(page 8-89).

Stacker Lower Tray Failure - H5-12 Low Tray Upper

Limit
The Stacker Lower Tray rose beyond the upper limit position.

Applicable Error Codes

Stacker Lower Tray Failure - H5-12 Low Tray Upper Limit

Stacker Lower Tray Failure (Upper Limit Sensor) Troubleshooting Reference

Applicable Parts References

■ Lower Tray No Paper ■ Print Engine P/J Engine Logic Board (page 10-13)
Sensor ■ PL8.1 Print Engine Electrical (page 9-40)
■ Lower Tray Upper Limit ■ Phaser 5500 Printer Options Service Manual
Sensor
■ Finisher Main PWB P/J Locator (page 5-35)
■ Upper Limit Actuator ■ Finisher Sensors (2/2) Wiring (page 5-41)
■ Finisher Main PWB
■ Finisher Clutch and Solenoids (page 5-43)
■ Main Sensor Harness
■ PL25.6 Finisher Stack (page 4-54)
■ Elevator Motor
■ PL25.14 Finisher Electrical (page 4-70)
■ Engine Logic Board
■ PL25.15 Finisher Harness (page 4-72)

Stacker Lower Tray Failure (Upper Limit Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Stacker Lower Tray vertical Remove any Go to Step 2.

transport and belts for obstacles and obstacles.
deformation.
Are there obstacles or belt wear in the
vertical transport mechanism?

3-162 Phaser 5500 Printer Service Manual

Stacker Lower Tray Failure (Upper Limit Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

2 Check the Actuator installation. Go to Step 3. Replace the

Does the Actuator enter the Upper Limit Actuator.
sensor sensing area?

3 Test the Lower Tray No Paper Sensor. Go to Step 9. Go to Step 4.

Run the Service Diagnostics Lower Tray
No Paper Sensor test.
Does the sensor state change when the
sensor is blocked?

4 Check the Lower Tray No Paper Sensor Go to Step 6. Connect and go

Harness connection. to Step 5.
Are P/J8326 and P/J8302B connected?

5 Print a Test Print. Go to Step 6. Problem solved.

Does the error still occur?

6 Check Main Sensor Harness continuity. Go to Step 7. Repair the Main

1. Disconnect P/J8326 on the Main Sensor Sensor Harness.
Harness, and P/J8302B on the Finisher
Main PWB.
2. Check for continuity at the following:
P/J8326-3 <=> P/J8302B-15
P/J8326-2 <=> P/J8302B-16
P/J8326-1 <=>P/J8302B-17
Are these conductive?

7 Check for +5 V to the Lower Tray No Paper Go to Step 8. Replace the

Sensor. Finisher Main
Is there +5 V across J8302B-17 <=> PWB
J8302B-15 on the Finisher Main PWB? (page 3-248).

8 Check the Lower Tray No Paper Sensor. Replace the Replace the
Does the voltage across P8302B-16 <=> Finisher Main Lower Tray No
P8302B-15 on the Finisher Main PWB PWB Paper Sensor
change when the sensor is blocked? (page 3-248). (page 3-143).

9 Test the Lower Tray Upper Limit Sensor. Go to Step 15. Go to Step 10.
Run the Service Diagnostics Lower Tray
Upper Limit Sensor test.
Does the sensor state change when the
sensor is blocked?

10 Check Lower Tray Upper Limit Sensor Go to Step 12. Connect and go
Harness connection. to Step 11.
Are P/J8327 and P/J8302B connected?

11 Print a Test Print. Go to Step 12. Problem solved.

Does the error still occur?

Error Messages, Codes, and Procedures 3-163

Stacker Lower Tray Failure (Upper Limit Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

12 Check Lower Tray Upper Limit Sensor Go to Step 13. Repair the Lower
Sensor Harness continuity. Tray Upper Limit
1. Disconnect P/J8327 on the harness, and Sensor Harness.
P/J8302B on the Finisher Main PWB.
2. Check for continuity at the following:
P/J8327-3 <=> P/J8302B-18
P/J8327-2 <=> P/J8302B-19
P/J8327-1 <=> P/J8302B-20
Are these conductive?

13 Check for +5 Vto the Lower Tray Upper Go to Step 14. Replace the
Limit Sensor. Finisher Main
Is there +5 V across J8302B-20 <=> PWB
J8302B-18 on the Finisher Main PWB? (page 3-248).

14 Check Lower Tray Upper Limit Sensor Replace the Replace the
signal. Finisher Main Lower Tray Upper
Does the voltage across P8302B-19 <=> PWB Limit Sensor
P8302B-18 on the Finisher Main PWB (page 3-248). (page 3-143).
change when the sensor is blocked?

15 Test the Elevator Motor. Replace the Go to Step 16.

Run the Service Diagnostics Stacker Motor Finisher Main
Up and Down tests alternately. PWB
Does the Elevator Motor operate? (page 3-248).

16 Check the Elevator Motor connection. Go to Step 18. Connect and go

Is P/J8305 connected to the Finisher to Step 17.
Main PWB?

17 Print a Test Print. Go to Step 18. Problem solved.

Does the error still occur?

18 Replace the Elevator Motor. Go to Step 19. Problem solved.

Print a Test Print.
Does the error still occur?

19 Replace the Finisher Main PWB. Replace the Problem solved.

Does the error still occur? Engine Logic
Board
(page 8-89).

3-164 Phaser 5500 Printer Service Manual

Stacker Lower Tray Failure - H5-13 Low Tray Lower
Limit
The Stacker Lower Tray descends beyond the specified lower limit position.

Applicable Error Code

Stacker Lower Tray Failure - H5-13 Low Tray Lower Limit

Stacker Lower Trail Failure (Stacker Encoder Sensor) Troubleshooting Reference

Applicable Parts References

■ Stack Height Sensor 1 ■ Phaser 5500 Printer Options Service Manual

■ Stack Height Sensor 2 ■ Finisher Main PWB P/J Locator (page 5-35)
■ Stacker Encoder ■ Finisher Sensors (2/2) Wiring (page 5-41)
Sensor ■ Finisher Clutch and Solenoids (page 5-43)
■ Finisher Main PWB ■ PL25.6 Finisher Stack (page 4-54)
■ Main Sensor Harness ■ PL25.14 Finisher Electrical (page 4-70)
■ Elevator Motor ■ PL25.15 Finisher Harness (page 4-72)

Stacker Lower Trail Failure (Stacker Encoder Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Stacker Lower Tray vertical Remove any Go to Step 2.

transport and belts for obstacles and obstacles.
deformation.
Are there obstacles or belt wear in the
vertical transport mechanism?

2 Test the Stack Height Sensor 1 (top). Go to Step 8. Go to Step 3.

Run the Service Diagnostics Stack Height
1 test.
Does the sensor state change when the
sensor is blocked?
NOTE: Sensor requires a 10 second
timeout between sensing events.

3 Check Stack Height Sensor 1 Sensor Go to Step 5. Connect and go

Harness connection. to Step 4.
Are P/J8331 and P/J8302B connected?

4 Print a Test Print. Go to Step 5. Problem solved.

Does the error still occur?

Error Messages, Codes, and Procedures 3-165

Stacker Lower Trail Failure (Stacker Encoder Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

5 Check Stack Height Sensor 1 Sensor Go to Step 6. Repair the Stack

Harness continuity. Height Sensor 1
1. Disconnect P/J8331 on the Main Sensor Sensor Harness.
Harness, and P/J8302B on the Finisher
Main PWB.
2. Check for continuity at the following:
P/J8331-5 <=> P/J8302B-1
P/J8331-4 <=> P/J8302B-2
P/J8331-3 <=> P/J8302B-3
P/J8331-2 <=> P/J8302B-4
P/J8331-1 <=> P/J8302B-5
Are these conductive?

6 Check for +5 V to Stack Height Sensor 1. Go to Step 7. Replace the

Is there +5 V across J8302B-3 <=> Finisher Main
J8302B-1 on the Finisher Main PWB? PWB
(page 3-248).

7 Check Stack Height Sensor 1 signal. Replace the Replace Stack

Does the voltage across P8302B-2 <=> Finisher Main Height Sensor 1
P8302B-1 on the Finisher Main PWB PWB (page 3-140).
change when the sensor is blocked? (page 3-248).

8 Test the Stack Height Sensor 2 (bottom). Go to Step 14. Go to Step 9.

Run the Service Diagnostics Stack Height
Sensor 2 test.
NOTE: Sensor requires a 10 second
timeout between sensing events.
Does the sensor state change when the
sensor is blocked?

9 Check Stack Height Sensor 2 Sensor Go to Step 11. Connect and go

Harness connections. to Step 10.
Are P/J8330 and P/J8302A connected?

10 Print a Test Print. Go to Step 11. Problem solved.

Does the error still occur?

11 Check Stack Height Sensor 2 Sensor Go to Step 12. Repair the Stack
Harness continuity. Height Sensor 2
1. Disconnect P/J8330 on the harness, and Harness.
P/J8302A on the Finisher Main PWB.
2. Check for continuity at the following:
P/J8330-5 <=> P/J8302A-16
P/J8330-4 <=> P/J8302A-17
P/J8330-3 <=> P/J8302A-18
P/J8330-2 <=> P/J8302A-19
P/J8330-1 <=> P/J8302A-20
Are these conductive?

3-166 Phaser 5500 Printer Service Manual

Stacker Lower Trail Failure (Stacker Encoder Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

12 Check for +5 V to Stack Height Sensor 2. Go to Step 13. Replace the

Is there +5 V across J8302A-18 <=> Finisher Main
J8302A-16 on the Finisher Main PWB? PWB
(page 3-248).

13 Check Stack Height Sensor 2 signal. Replace the Replace Stack

Does the voltage across P8302A-17 <=> Finisher Main Height Sensor 2
P8302A-16 on the Finisher Main PWB PWB (page 3-141).
change when the sensor is blocked? (page 3-248).

14 Test the Stacker Encoder Sensor. Go to Step 20. Go to Step 15.

Run the Service Diagnostics Stacker
Encoder Sensor test.
Does the sensor state change when the
Elevator Motor Belt is moved by hand
rotating the Encoder Wheel?

15 Check Stacker Encoder Sensor Harness Go to Step 17. Connect and go

connections. to Step 16.
Are P/J8328 and P/J8302B connected?

16 Print a Test Print. Go to Step 17. Problem solved.

Does the error still occur?

17 Check Stacker Encoder Sensor Harness Go to Step 18. Repair the

continuity. Stacker Encoder
1. Disconnect P/J8328 on the harness, and Sensor Harness.
P/J8302B on the Finisher Main PWB.
2. Check for continuity at the following:
P/J8328-3 <=> P/J8302B-12
P/J8328-2 <=> P/J8302B-13
P/J8328-1 <=> P/J8302B-14
Are these conductive?

18 Check for +5 V to Stacker Encoder Sensor. Go to Step 19. Replace the

Is the voltage across J8302B-14 <=> Finisher Main
J8302B-12 on the Finisher Main PWB? PWB
(page 3-248).

19 Check Stacker Encoder Sensor signal. Replace the Replace Stacker

Does the voltage across P8302B-13 and Finisher Main Encoder Sensor
P8302B-12 on the Finisher Main PWB PWB (page 3-142).
change when the sensor is blocked? (page 3-248).

20 Test the Elevator Motor. Replace the Go to Step 21.

Run the Service Diagnostics Stacker Motor Finisher Main
Up and Down tests alternately. PWB
Does the Elevator Motor operate? (page 3-248).

21 Check the Elevator Motor connection. Go to Step 22. Connect and go

Is P/J8305 connected to the Finisher to Step 22.
Main PWB?

Error Messages, Codes, and Procedures 3-167

Stacker Lower Trail Failure (Stacker Encoder Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

22 Print a Test Print. Go to Step 23. Problem solved.

Does the error still occur?

23 Replace the Elevator Motor. Replace the Problem solved.

Print a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

Stacker Lower Tray Failure - H5-2n Front Home SNR

For H5-21, the Front Tamper Home Sensor is not turned On within 800 ms following
the Front Tamper beginning to move to the Front Tamper Home position. For H5-23,
the Front Tamper Home Sensor is not turned Off in the time specified following the
Front Tamper leaving the home position, or the Front Tamper Home Sensor is turned
On again after the Front Tamper Home Sensor is turned Off and the Front Tamper
stops moving.

Applicable Error Codes

Stacker Lower Tray Failure - H5-21 Front Home SNR ON
Stacker Lower Tray Failure - H5-23 Front Home SNR OFF

Tamper (Front Tamper Home Sensor) Troubleshooting Reference

Applicable Parts References

■ Front Tamper Home ■ Phaser 5500 Printer Options Service Manual

Sensor ■ Finisher Main PWB P/J Locator (page 5-35)
■ Compiler Tray Assembly ■ Finisher Compiler P/J Locator (page 5-33)
■ Compiler Harness ■ Finisher Compiler Tray Wiring (page 5-44)
■ Finisher Main PWB ■ PL25.10 Finisher Eject (2/3) (page 4-62)
■ Front Tamper Motor ■ PL25.14 Finisher Electrical (page 4-70)

Tamper (Front Tamper Home Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Tamper mechanism. Go to Step 2. Repair or replace

Move the Front Tamper mechanism. the Compiler Tray
Does the Tamper mechanism operate (page 3-177).
smoothly?

3-168 Phaser 5500 Printer Service Manual

Tamper (Front Tamper Home Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

2 Test the Front Tamper Home Sensor. Go to Step 8. Go to Step 3.

Run the Service Diagnostics Front Tamper
Home Sensor test.
Does the sensor state change when the
sensor is blocked?

3 Check the Compiler harness connections. Go to Step 5. Connect and go

Are P/J8360 and P/J8309 connected? to Step 4.

4 Print a Test Print. Go to Step 5. Problem solved.

Does the error still occur?

5 Check Compiler Front Tamper Harness Go to Step 6. Repair the

continuity. Compiler Front
1. Disconnect P/J8360 on the harness and Tamper Harness.
P/J8309 on the Finisher Main PWB.
2. Check for continuity at the following:
P/J8360-3 <=> P/J8309-4
P/J8360-2 <=> P/J8309-5
P/J8360-1 <=> P/J8309-6
Are these conductive?

6 Check for +5 V to the Front Tamper Home Go to Step 7. Replace the

Sensor. Finisher Main
Is there +5 V across J8309-6 <=> J8309- PWB
4 on the Finisher Main PWB? (page 3-248).

7 Check Front Tamper Home Sensor signal. Replace the Replace the Front
Does the voltage across P8309-5 <=> Finisher Main Tamper Home
P8309-4 on the Finisher Main PWB PWB Sensor
change when the sensor is blocked? (page 3-248). (page 3-180).

8 Test the Front Tamper Motor. Replace the Go to Step 9.

Run the Service Diagnostics Front Tamper Finisher Main
Motor Low Speed Inboard and Outboard PWB
tests alternately. (page 3-248).
Does the Front Tamper Motor rotate,
and the Tamper move front to rear?

9 Check Compiler Front Tamper Motor Go to Step 11. Connect and go

Harness connections. to Step 10.
Are P/J8363B and P/J8309 connected?

10 Print a Test Print. Go to Step 11. Problem solved.

Does the error still occur?

Error Messages, Codes, and Procedures 3-169

Tamper (Front Tamper Home Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

11 Check Compiler Front Tamper Motor Go to Step 12. Repair the

Harness continuity. Compiler Front
1. Disconnect P/J8363B and P/J8309. Tamper Motor
Harness.
2. Check for continuity at the following:
P/J8363B-6 <=> P/J8309-10
P/J8363B-5 <=> P/J8309-11
P/J8363B-4 <=> P/J8309-12
P/J8363B-3 <=> P/J8309-13
P/J8363B-2 <=> No connection
P/J8363B-1 <=> P/J8309-14
Are these conductive?

12 Check for +24 V to the Front Tamper Motor. Go to Step 13. Replace the
Is there +24 V across J8309-11 <=> Finisher Main
ground on the Finisher Main PWB? PWB
(page 3-248).

13 Replace the Front Tamper Motor. Replace the Problem solved.

Print a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

Stacker Lower Tray Failure - H5-2n Rear Home SNR

For H-22, the Rear Tamper Home Sensor is not turned On within 800 ms following
the Rear Tamper beginning to move to the Rear Tamper Home position. For H5-24,
the Rear Tamper Home Sensor is not turned Off in the time specified following the
Rear Tamper leaving the home position, or the Rear Tamper Home Sensor is turned
On again after the Rear Tamper Home Sensor is turned Off and the Rear Tamper stops
moving.

Applicable Error Codes

Stacker Lower Tray Failure - H5-22 Rear Home SNR ON
Stacker Lower Tray Failure - H5-24 Rear Home SNR OFF

Tamper (Rear Tamper Home Sensor) Troubleshooting Reference

Applicable Parts References

■ Rear Tamper Home ■ Phaser 5500 Printer Options Service Manual

Sensor ■ Finisher Main PWB P/J Locator (page 5-35)
■ Compiler Tray Assembly ■ Finisher Compiler P/J Locator (page 5-33)
■ Compiler Harness ■ Finisher Compiler Tray Wiring (page 5-44)
■ Finisher Main PWB ■ PL25.10 Finisher Eject (2/3) (page 4-62)
■ Rear Tamper Motor ■ PL25.14 Finisher Electrical (page 4-70)

3-170 Phaser 5500 Printer Service Manual

Tamper (Rear Tamper Home Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Tamper mechanism. Go to Step 2. Repair or replace

Move the Rear Tamper mechanism. the Compiler Tray
Does the Tamper mechanism operate (page 3-177).
smoothly?

2 Test the Rear Tamper Home Sensor. Go to Step 8. Go to Step 3.

Run the Service Diagnostics Rear Tamper
Home Sensor test.
Does the sensor state change when the
sensor is blocked?

3 Check the Compiler harness connections. Go to Step 5. Connect and go

Are P/J8361 and P/J8309 connected? to Step 4.

4 Print a Test Print. Go to Step 5. Problem solved.

Does the error still occur?

5 Check Compiler Rear Tamper Harness Go to Step 6. Repair the

continuity. Compiler Rear
1. Disconnect P/J8361 on the harness and Tamper Harness.
P/J8309 on the Finisher Main PWB.
2. Check for continuity at the following:
P/J8361-3 <=> P/J8309-7
P/J8361-2 <=> P/J8309-8
P/J8361-1 <=> P/J8309-9
Are these conductive?

6 Check for +5 V to the Rear Tamper Home Go to Step 7. Replace the

Sensor. Finisher Main
Is there +5 V across J8309-9 <=> J8309- PWB
7 on the Finisher Main PWB? (page 3-248).

7 Check Rear Tamper Home Sensor signal. Replace the Replace the Rear
Does the voltage across P8309-8 <=> Finisher Main Tamper Home
P8309-7 on the Finisher Main PWB PWB Sensor
change when the sensor is blocked? (page 3-248). (page 3-180).

8 Test the Rear Tamper Motor. Replace the Go to Step 9.

Run the Service Diagnostics Rear Tamper Finisher Main
Motor Low Speed Inboard and Outboard PWB
tests alternately. (page 3-248).
Does the Rear Tamper Motor rotate, and
the Tamper move front to rear?

9 Check Compiler Rear Tamper Motor Go to Step 11. Connect and go

Harness connections. to Step 10.
Are P/J8362 and P/J8309 connected?

10 Print a Test Print. Go to Step 11. Problem solved.

Does the error still occur?

Error Messages, Codes, and Procedures 3-171

Tamper (Rear Tamper Home Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

11 Check Compiler Rear Tamper Motor Go to Step 12. Repair the

Harness continuity. Compiler
1. Disconnect P/J8362 and P/J8309. Harness.
2. Check for continuity at the following:
J8362B-6 <=> P/J8309-15
J8362B-5 <=> P/J8309-16
J8362B-4 <=> P/J8309-17
J8362B-3 <=> P/J8309-18
J8362B-2 <=> Non connection
J8362B-1 <=> P/J8309-19
Are these conductive?

12 Check for +24 V to the Rear Tamper Motor. Go to Step 13. Replace the
Is there +24 V across J8309-16 <=> Finisher Main
ground on the Finisher Main PWB? PWB
(page 3-248).

13 Replace the Front Tamper Motor. Replace the Problem solved.

Print a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

Punch Failure - H5-3n SNR

The Punch Home Sensor is not turned On (H5-31) or Off (H5-32) within the specified
time after Punch Motor activation.

Applicable Error Codes

Punch Failure - H5-31 SNR ON
Punch Failure - H5-32 SNR OFF

Punch Failure (Punch Home Sensor) Troubleshooting Reference

Applicable Parts References

■ Punch Home Sensor ■ Phaser 5500 Printer Options Service Manual

■ Punch Harness ■ Finisher Main PWB P/J Locator (page 5-35)
■ Punch Sensor ■ Finisher Punch P/J Locator (page 5-31)
Harness ■ Finisher Punch (2/2) Wiring (page 5-47)
■ Finisher Main PWB ■ PL25.7 Finisher Punch (page 4-56)
■ Punch Motor ■ PL25.14 Finisher Electrical (page 4-70)
■ Punch Drive Harness ■ PL25.15 Finisher Harness (page 4-72)

3-172 Phaser 5500 Printer Service Manual

Punch Failure (Punch Home Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Punch operation. Go to Step 2. Correct the

Does the punch move smoothly? installation.

2 Test the Punch Home Sensor. Go to Step 9. Go to Step 3.

Run the Service Diagnostics Punch Home
Sensor test.
Does the sensor change state when the
sensor is blocked?

3 Check Punch Home Sensor harness Go to Step 5. Connect and go

connections. to Step 4.
Are P/J8348 and P/J8333 on the Punch
Harness, and P/J8333 and P/J8307 on
the Punch Sensor Harness connected?

4 Print a Test Print. Go to Step 5. Problem solved.

Does the error still occur?

5 Check Punch Home Sensor Harness Go to Step 6. Repair the Punch

continuity. Home Sensor
1. Disconnect P/J8348 and P/J8333. Harness.
2. Check for continuity at the following:
P/J8348-3 <=> P/J8333-7
P/J8348-2 <=> P/J8333-8
P/J8348-1 <=> P/J8333-9
Are these conductive?

6 Check Punch Home Sensor Harness Go to Step 7. Repair the Punch

continuity. Home Sensor
1. Disconnect P/J8333 and P/J8307. Harness.
2. Check for continuity at the following:
P/J8333-7 <=> P/J8307-B6
P/J8333-8 <=> P/J8307-B5
P/J8333-9 <=> P/J8307-B4
Are these conductive?

7 Check for +5 V to the Punch Home Sensor. Go to Step 8. Replace the

Is there +5 V across J8307-B6 <=> Finisher Main
J8307-B5 on the Finisher Main PWB? PWB
(page 3-248).

8 Check the Punch Home Sensor signal. Replace the Replace the
Does the voltage across P8307-B4 <=> Finisher Main Punch Home
P8307-B5 on the Finisher Main PWB PWB Sensor
change when the sensor is blocked? (page 3-248). (page 3-151).

9 Test the Punch Motor. Replace the Go to Step 10.

Run the Service Diagnostics Punch Unit Finisher Main
Motor Front and Rear tests. PWB
Does the Punch Motor rotate? (page 3-248).

Error Messages, Codes, and Procedures 3-173

Punch Failure (Punch Home Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

10 Check the harness connections. Go to Step 12. Connect and go

Are P/J8345 and P/J8332 on the Punch to Step 11.
Harness, and P/J8332 and P/J8306 on
the Punch Drive Harness connected?

11 Print a Test Print. Go to Step 12. Problem solved.

Does the error still occur?

12 Check Punch Motor Harness continuity. Go to Step 13. Repair the Punch
1. Disconnect P/J8345 and P/J8332. Harness.
2. Check for continuity at the following:
P/J8345-2 <=> P/J8332-2
P/J8345-1 <=> P/J8332-1
Are these conductive?

13 Check Punch Motor Drive Harness Go to Step 14. Repair the Punch
continuity. Motor Drive
1. Disconnect P/J8332 and P/J8306. Harness.
2. Check for continuity at the following:
P/J8332-2 <=> P/J8306-8
P/J8332-1 <=> P/J8306-7
Are these conductive?

14 Replace the Punch Motor. Replace the Problem solved.

Punch a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

Punch Failure - H5-3n Home SNR

The Punch Unit Move Home Sensor does not change state within the specified time
following activation of the Punch Move Motor or the Move Home sensor changes
state after the Punch Move Motor has stopped.

Applicable Error Codes

Punch Failure - H5-33 Home SNR ON
Punch Failure - H5-34 Home SNR OFF

3-174 Phaser 5500 Printer Service Manual

Punch Failure (Punch Move Home Sensor) Troubleshooting Reference

Applicable Parts References

■ Punch Unit Move ■ Phaser 5500 Printer Options Service Manual

Home Sensor ■ Finisher Main PWB P/J Locator (page 5-35)
■ Punch Sensor ■ Finisher Punch P/J Locator (page 5-31)
Harness
■ Finisher Punch (1/2) Wiring (page 5-46)
■ Finisher Main PWB ■ PL25.7 Finisher Punch (page 4-56)
■ Punch Motor Bracket
■ PL25.14 Finisher Electrical (page 4-70)
■ Punch Drive Harness
■ PL25.15 Finisher Harness (page 4-72)

Punch Failure (Punch Move Home Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Punch Unit operation. Go to Step 2. Correct the

Slide the Punch Unit in and out. installation.
Does the Punch Unit move smoothly?

2 Test the Punch Unit Move Home Sensor. Go to Step 8. Go to Step 3.

Run the Service Diagnostics Punch Unit
Move Home Sensor test.
Does the sensor state when the sensor
is blocked?

3 Check Punch Unit Move Home Sensor Go to Step 5. Connect and go

Harness connection. to Step 4.
Are P/J8352 and P/J8307 connected?

4 Print a Test Print. Go to Step 5. Problem solved.

Does the error still occur?

5 Check Punch Unit Move Home Sensor Go to Step 6. Repair the Punch
Harness continuity. Unit Move Home
1. Disconnect P/J8352 and P/J8307. Sensor Harness.
2. Check for continuity at the following:
P/J8352-3 <=> P/J8307-A6
P/J8352-2 <=> P/J8307-A5
P/J8352-1 <=> P/J8307-A4
Are these conductive?

6 Check for +5 V to the Punch Unit Move Go to Step 7. Replace the

Home Sensor. Finisher Main
Is there +5 V across J8307-A4 <=> PWB
J8307-A6 on the Finisher Main PWB? (page 3-248).

7 Check the Punch Home Sensor signal. Replace the Replace the
Does the voltage across P8307-A5 <=> Finisher Main Punch Unit Move
P8307-A6 on the Finisher Main PWB PWB Home Sensor
change when the sensor is blocked? (page 3-248). (page 3-153).

Error Messages, Codes, and Procedures 3-175

Punch Failure (Punch Move Home Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

8 Test the Punch Move Motor. Replace the Go to Step 9.

Run the Service Diagnostics Front and Finisher Main
Rear Punch Move Motor tests. PWB
Does the Punch Move Motor rotate and (page 3-248).
the Punch frame move?

9 Check Punch Motor Harness connections. Go to Step 11. Connect and go

Are P/J8344 and P/J8306 connected? to Step 10.

10 Print a Test Print. Go to Step 11. Problem solved.

Does the error still occur?

11 Check Punch Motor Harness continuity. Go to Step 12. Repair the Punch
1. Disconnect P/J8344 and P/J8306. Motor Harness.
2. Check for continuity at the following:
P/J8344-1 <=> P/J8306-7
P/J8344-2 <=> P/J8306-3
P/J8344-3 <=> P/J8306-6
P/J8344-4 <=> P/J8306-5
P/J8344-5 <=> P/J8306-2
P/J8344-6 <=> P/J8306-1
Are these conductive?

12 Replace the Punch Move Motor. Go to Step 13. Problem solved.

Punch a Test Print.
Does the error still occur?

13 Replace the Finisher Main PWB. Replace the Problem solved.

Does the error still occur? Finisher Main
PWB
(page 3-248).

Stacker Lower Tray Failure - H5-8n Eject Clamp SNR

The Eject Clamp Home Sensor does not change state within the time interval
specified following the activation of the Eject Clamp.

Applicable Error Codes

Stacker Lower Tray Failure - H5-81 Eject Clamp SNR ON
Stacker Lower Tray Failure - H5-82 Eject Clamp SNR OFF

3-176 Phaser 5500 Printer Service Manual

Eject Clamp Failure (Eject Clamp Home Sensor) Troubleshooting Reference

Applicable Parts References

■ Eject Clamp Home ■ Phaser 5500 Printer Options Service Manual

Sensor ■ Finisher Main PWB P/J Locator (page 5-35)
■ Eject Clamp Sensor ■ Finisher Input Drive P/J Locator (page 5-32)
Harness
■ Finisher Sensors (2/2) Wiring (page 5-41)
■ Finisher Main PWB ■ Finisher Clutch and Solenoids Wiring (page 5-43)
■ Eject Clamp Motor
■ PL25.9 Finisher Eject (1/3) (page 4-60)
■ Eject Clamp Motor
Harness ■ PL25.14 Finisher Electrical (page 4-70)
■ PL25.15 Finisher Harness (page 4-72)

Eject Clamp Failure (Eject Clamp Home Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Eject Clamp operation. Go to Step 2. Correct the

Rotate the Eject Clamp Motor. installation.
Does the Eject Clamp move smoothly?

2 Test the Eject Clamp Home Sensor. Go to Step 8. Go to Step 3.

Run the Service Diagnostics Eject Clamp
Home Sensor test.
Does the sensor change state?

3 Check Eject Clamp Sensor Harness Go to Step 5. Connect and go

connection. to Step 4.
Are P/J8324 and P/J8302B connected?

4 Print a Test Print. Go to Step 5. Problem solved.

Does the error still occur?

5 Check Eject Clamp Sensor Harness Go to Step 6. Repair the Eject

continuity. Clamp Sensor
1. Disconnect P/J8324 and P/J8302B. Harness.
2. Check for continuity at the following:
P/J8324-3 <=> P/J8302B-6
P/J8324-2 <=> P/J8302B-7
P/J8324-1 <=> P/J8302B-8
Are these conductive?

6 Check for +5 V to the Eject Clamp Home Go to Step 7. Replace the

Sensor. Finisher Main
Is there +5 V across J8302B-8 <=> PWB
J8302B-6 on the Finisher Main PWB? (page 3-248).

7 Check the Eject Clamp Home Sensor Replace the Replace the Eject
signal. Finisher Main Clamp Home
Does the voltage across P8302B-7 <=> PWB Sensor
P8302B-6 on the Finisher Main PWB (page 3-248). (page 3-175).
change when the sensor is blocked?

Error Messages, Codes, and Procedures 3-177

Eject Clamp Failure (Eject Clamp Home Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

8 Test the Eject Clamp Motor. Replace the Go to Step 9.

Run the Service Diagnostics Up and Down Finisher Main
Eject Clamp Motor tests. PWB
Does the Eject Clamp Motor rotate (page 3-248).
normally?

9 Check Eject Clamp Motor Harness Go to Step 11. Connect and go

connections. to Step 10.
Are P/J8339 and P/J8304 connected?

10 Print a Test Print. Go to Step 11. Problem solved.

Does the error still occur?

11 Check Eject Clamp Motor Harness Go to Step 12. Repair the Eject
continuity. Clamp Motor
1. Disconnect P/J8339 and P/J8304. Harness.
2. Check for continuity at the following:
P/J8339-1 <=> P/J8304-33
P/J8339-2 <=> P/J8304-31
Are these conductive?

12 Check Eject Clamp Motor voltage. Go to Step 13. Replace the

Is there +24 V across P/J8304-31 and -33 Finisher Main
<=> P/J8302A-1? PWB
(page 3-248).

13 Replace the Eject Clamp Motor. Replace the Problem solved.

Print a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

Stacker Lower Tray Failure - H5-8n Set Clamp SNR

The Set Clamp Home Sensor does not change state within the time interval specified
following the start or stop of the Set Clamp.

Applicable Error Codes

Stacker Lower Tray Failure - H5-83 Set Clamp SNR ON
Stacker Lower Tray Failure - H5-84 Set Clamp SNR OFF

3-178 Phaser 5500 Printer Service Manual

Eject Clamp (Set Clamp Home Sensor) Troubleshooting Reference

Applicable Parts References

■ Set Clamp Home ■ Phaser 5500 Printer Options Service Manual

Sensor ■ Finisher Main PWB P/J Locator (page 5-35)
■ Main Sensor Harness ■ Finisher Compiler P/J Locator (page 5-33)
■ Finisher Main PWB ■ Finisher Sensors (2/2) Wiring (page 5-41)
■ Eject Bracket ■ Finisher Clutch and Solenoids Wiring (page 5-43)
Assembly
■ PL25.10 Finisher Eject (2/3) (page 4-62)
■ Main Drive Harness
■ PL25.14 Finisher Electrical (page 4-70)
■ Set Clamp Clutch ■ PL25.15 Finisher Harness (page 4-72)

Eject Clamp (Set Clamp Home Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Eject Clamp operation. Go to Step 2. Correct the

Rotate the Eject Clamp Motor. installation.
Does the Eject Clamp move smoothly?

2 Test the Set Clamp Home Sensor. Go to Step 8. Go to Step 3.

Run the Service Diagnostics Set Clamp
Home Sensor test.
Does the sensor change state?

3 Check the Set Clamp Home Sensor Go to Step 5. Connect and go

Harness connection. to Step 4.
Are P/J8325 and P/J8302B connected?

4 Print a Test Print. Go to Step 5. Problem solved.

Does the error still occur?

5 Check the Set Clamp Home Sensor Go to Step 6. Repair the Set
Harness continuity. Clamp Home
1. Disconnect P/J8325 and P/J8302B. Sensor Harness.
2. Check for continuity at the following:
P/J8325-3 <=> P/J8302B-4
P/J8325-2 <=> P/J8302B-9
P/J8325-1 <=> P/J8302B-11
Are these conductive?

6 Check for +5 V to the Set Clamp Home Go to Step 7. Replace the

Sensor. Finisher Main
Is there +5 V across J8302B-11 <=> PWB
J8302B-9 on the Finisher Main PWB for (page 3-248).
H5-83?

Is there +5 V across J8302B-4 <=>

J8302B-9 on the Finisher Main PWB for
H5-84?

Error Messages, Codes, and Procedures 3-179

Eject Clamp (Set Clamp Home Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

7 Check the Set Clamp Home Sensor signal. Replace the Replace the Set
Does the voltage across P8302B-11<=> Finisher Main Clamp Home
P8302B-9 on the Finisher Main PWB PWB Sensor
change when the sensor is blocked? (page 3-248). (page 3-188).

8 Test the Eject Motor. Go to Step 15. Go to Step 9.

Run the Service Diagnostics Low Speed
Forward and Reverse Eject Motor tests.
Does the Eject Motor rotate normally?

9 Check Eject Motor Harness connections. Go to Step 11. Connect and go

Are P/J8336 and P/J8304 connected? to Step 10.

10 Print a Test Print. Go to Step 11. Problem solved.

Does the error still occur?

11 Check Eject Motor Harness continuity. Go to Step 12. Repair the Eject
1. Disconnect P/J8336 and P/J8304. Motor Harness.
2. Check for continuity at the following:
P/J8336-1 <=> P/J8304-15
P/J8336-2 <=> P/J8304-12
P/J8336-3 <=> P/J8304-17
P/J8336-4 <=> P/J8304-19
P/J8336-5 <=> P/J8304-14
P/J8336-6 <=> P/J8304-21
Are these conductive?

12 Check Eject Motor resistance. Go to Step 13. Replace the Eject

Is there resistance across P8336-2/ Bracket Assembly
5(COM) and P8336-1/3/4/6? (page 3-187).

13 Check for +24 V to the Eject Motor. Go to Step 14. Replace the
Is there +24 V across J8304-12 <=> Finisher Main
ground, and J8304-14 <=> ground on PWB
the Finisher Main PWB? (page 3-248).

14 Replace the Eject Clamp Motor. Replace the Problem solved.

Print a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

15 Test the Set Clamp Clutch (Clutch Z34). Replace the Go to Step 16.
Run the Service Diagnostics Set Clamp Finisher Main
Clutch test. PWB
Does the Set Clamp Clutch operate? (page 3-248).

16 Check the Set Clamp Clutch Harness Go to Step 18. Connect and go
connection. to Step 17.
Are P/J8338B and P/J8304 connected?

17 Print a test Print. Go to Step 18. Problem solved.

Does the error still occur?

3-180 Phaser 5500 Printer Service Manual

Eject Clamp (Set Clamp Home Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

18 Check Set Clamp Clutch Harness Go to Step 19. Repair the Set
continuity. Clamp Clutch
1. Disconnect P/J8338B and P/J8304. Harness.
2. Check for continuity at the following:
J8338B-1 <=> P/J8304-20
J8338B-2 <=> P/J8304-22
Are these conductive?

19 Check for +24 V to the Set Clamp Clutch. Go to Step 20. Replace the
Is there +24 V across J8304-22 <=> Finisher Main
ground on the Finisher Main PWB? PWB
(page 3-248).

20 Replace the Set Clamp Clutch. Replace the Problem solved.

Print a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

Stacker Lower Tray Failure - H5-86 Side Regi SNR OFF

Either or both Side Registration Sensors do not transition within the time interval
specified (500 ms) following activation of the Punch Move Motor or the state changes
to On after the Punch Move Motor stops.

Applicable Error Code

Stacker Lower Tray Failure - H5-86 Side Regi SNR OFF

Punch Failure (Side Registration Sensors) Troubleshooting Reference

Applicable Parts References

■ Punch Move Motor ■ Phaser 5500 Printer Options Service Manual

■ Punch Drive Harness ■ Finisher Main PWB P/J Locator (page 5-35)
■ Finisher Main PWB ■ Finisher Punch P/J Locator (page 5-31)
■ Engine Logic Board ■ Finisher Punch (1/2) Wiring (page 5-46)
■ Side Registration ■ Finisher Punch (2/2) Wiring (page 5-47)
Sensors ■ PL8.1 Print Engine Electrical (page 9-40)
■ Punch Sensor ■ PL25.7 Finisher Punch (page 4-56)
Harness ■ PL25.14 Finisher Electrical (page 4-70)
■ Punch Unit Harness ■ PL25.15 Finisher Harness (page 4-72)

Error Messages, Codes, and Procedures 3-181

Punch Failure (Side Registration Sensors) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Punch operation. Go to Step 2. Correct the

Move the Punch Unit in and out. installation.
Does the punch move smoothly?

2 Test the Punch Move Motor. Go to Step 8. Go to Step 3.

Run the Service Diagnostics Front and
Rear Punch Move Motor tests.
Does the Punch Move Motor rotate and
the Punch frame move?

3 Check Punch Move Motor Harness Go to Step 5. Connect and go

connections. to Step 4.
Are P/J8344 and P/J8306 connected?

4 Print a Test Print. Go to Step 5. Problem solved.

Does the error still occur?

5 Check Punch Move Motor Harness Go to Step 6. Repair the Punch

continuity. Move Motor
1. Disconnect P/J8344 and P/J8306. Harness.
2. Check for continuity at the following:
P/J8344-1 <=> P/J8306-7
P/J8344-2 <=> P/J8306-3
P/J8344-3 <=> P/J8306-6
P/J8344-4 <=> P/J8306-5
P/J8344-5 <=> P/J8306-2
P/J8344-6 <=> P/J8306-1
Are these conductive?

6 Replace the Bracket Assy-Motor, Punch. Go to Step 7. Problem solved.

Print a Test Print.
Does the error still occur?

7 Replace the Finisher Main PWB. Replace the Problem solved.

Does the error still occur? Finisher Main
PWB
(page 3-248).

8 Test the Side Regi Sensor 1. Replace the Go to Step 9.

Run the Service Diagnostics Side Finisher Main
Registration Sensor 1 test. PWB
Does the state change when the sensor (page 3-248).
is blocked?

9 Test the Side Regi Sensor 2. Replace the Go to Step 10.

Run the Service Diagnostics Side Finisher Main
Registration Sensor 2 test. PWB
Does the state change when the senor (page 3-248).
is blocked?

3-182 Phaser 5500 Printer Service Manual

Punch Failure (Side Registration Sensors) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

10 Check the harness connections. Go to Step 12. Connect and go

Are P/J8307, P/J8333 and P/J8350 (for to Step 11.
Side Regi Sensor 1), and P/J8351 (for
Side Regi Sensor 2) connected?

11 Print a Test Print. Go to Step 12. Problem solved.

Does the error still occur?

12 Check Main Punch Sensor continuity. Go to Step 13. Repair the Main
Disconnect P/J8307 and P/J8333. Punch Sensor
Is there continuity on each wire Harness.
between J8307 <=> J8333?

13 Check Side Regi Sensor continuity. Go to Step 14. Repair the Punch
1. Disconnect P/J8333, P/J8350 (Side Unit Harness.
Regi Sensor 1), and P/J8351 (Side Regi
Sensor 2).
2. Check for continuity at the following:
P/J8333-13 <=> P/J8350-3
P8333-14 <=> P/J8350-2
P8333-15 <=> P/J8350-1
P8333-16 <=>P/J8351-3
P8333-17 <=> P/J8351-2
P8333-18 <=> P/J8351-1
Are these conductive?

14 Check for +5 V at Side Regi Sensor 1 Go to Step 16 Go to Step 18

Is there +5 V between P/J8307-A10 <=>
P/J8307-A12?

15 Check for +5 V at Side Regi Sensor 2 Go to Step 17 Go to Step 18.

Is there +5 V between P/J8307-A7 <=> P/
J8307-A9?

16 Replace the Side Registration Sensor 1. Go to Step 18. Problem solved.

Print a Test Print.
Does the error still occur?

17 Replace the Side Registration Sensor 2. Go to Step 18. Problem solved.

Print a Test Print.
Does the error still occur?

18 Replace the Finisher Main PWB. Replace the Problem solved.

Does the error still occur? Engine Logic
Board
(page 8-89).

Error Messages, Codes, and Procedures 3-183

Stapler Failure - H5-91 Staple Fail
The Stapler Home Sensor state is not detected within the specified time after a Stapler
Move Motor forward operation, or the Stapler Home Sensor is not turned ON within
the specified time following a Stapler Move Motor reverse operation.

Applicable Error Code

Stapling Failure - H5-91 Staple Fail

Stapler Failure (Stapler Home Sensor) Troubleshooting Reference

Applicable Parts References

■ Stapler Assembly ■ Phaser 5500 Printer Options Service Manual

■ Staple Home Position ■ Finisher Main PWB P/J Locator (page 5-35)
Sensor ■ Finisher Staple P/J Locator (page 5-30)
■ Staple Motor ■ Finisher Stapler Wiring (page 5-45)
■ Stapler Harness ■ PL8.1 Print Engine Electrical (page 9-40)
■ Finisher Main PWB ■ PL25.8 Finisher Staple (page 4-58)
■ PL25.14 Finisher Electrical (page 4-70)

Stapler Failure (Stapler Home Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Test the Stapler Assembly. Go to Step 5. Go to Step 2.

Run the Service Diagnostics Staple Motor
Forward and Reverse tests.
Does the Stapler Motor rotate normally?

2 Check the Staple Motor Harness Go to Step 4. Connect and go

connections. to Step 3.
Are P/J8357 and P/J8308 connected?

3 Print a Test Print. Go to Step 4. Problem solved.

Does the error still occur?

4 Check the Staple Motor Harness continuity Go to Step 9. Repair the Staple
1. Disconnect P/J8357 and P/J8308. Motor Harness.
2. Check for continuity at the following:
P/J8357-1 <=> P/J8308-10
P/J8357-2 <=> P/J8308-9
P/J8357-3 <=> P/J8308-8
P/J8357-4 <=> P/J8308-7
Are these conductive?

5 Test the Staple Head Home Sensor. Replace the Go to Step 6.

Run the Service Diagnostics Staple Head Finisher Main
Home Sensor test. PWB
Does the sensor state change when the (page 3-248).
staple gear is rotated?

3-184 Phaser 5500 Printer Service Manual

Stapler Failure (Stapler Home Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

6 Check the Staple Harness connections. Go to Step 8. Connect and go

Are P/J8356 and P/J8308 connected? to Step 7.

7 Staple a Test Print. Go to Step 8. Problem solved.

Does the error still occur?

8 Check Staple Harness continuity. Go to Step 9. Repair the Staple

1. Disconnect P/J8356 and P/J8308. Harness.
2. Check for continuity at the following:
P/J8356-1 <=> P/J8308-15
P/J8356-2 <=> P/J8308-14
P/J8356-3 <=> P/J8308-13
P/J8356-4 <=> P/J8308-12
P/J8356-5 <=> P/J8308-11
Are these conductive?

9 Replace the Stapler Assembly. Go to Step 10. Problem solved.

Staple a Test Print.
Does the error still occur?

10 Replace the Finisher Main PWB. Replace the Problem solved.

Does the error still occur? Engine Logic
Board
(page 8-89).

Stapler Failure - H5-9n Move SNR

The Staple Move Position Sensor does not change state in the specified time interval
after the Stapler Head starts moving toward or reaching the staple position. This error
also occurs if the Stapler Move Position Sensor is turned OFF again after being ON
and the Stapler Head is stopped.

Applicable Error Codes

Stapling Failure - H5-95 Move SNR ON
Stapling Failure - H5-96 Move SNR OFF

Stapler Failure (Staple Move Position Sensor) Troubleshooting Reference

Applicable Parts References

■ Stapler Lower Carriage ■ Phaser 5500 Printer Options Service Manual

■ Move Home Position ■ Finisher Main PWB P/J Locator (page 5-35)
Sensor ■ Finisher Staple P/J Locator (page 5-30)
■ Stapler Harness ■ Finisher Stapler Wiring (page 5-45)
■ Finisher Main PWB ■ PL25.8 Finisher Staple (page 4-58)
■ PL25.14 Finisher Electrical (page 4-70)

Error Messages, Codes, and Procedures 3-185

Stapler Failure (Staple Move Position Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check Staple Head motion. Go to Step 2. Remove

Slide the Staple Head across the rails. obstacles or
Does the Staple Head move smoothly? repair motion.

2 Test the Staple Move Motor. Go to Step 7. Go to Step 3.

Run the Service Diagnostics Staple Move
Motor mid speed Front and Rear tests.
Does the Staple Head Jog?

3 Check the Staple Move Motor Harness Go to Step 5. Connect and go

connections. to Step 4.
Are P/J8358 and P/J8308 connected?

4 Staple a Test Print. Go to Step 5. Problem solved.

Does the error still occur?

5 Check Staple Move Motor Harness Go to Step 6. Repair the Staple

continuity. Move Motor
1. Disconnect P/J8358 and P/J8308. Harness.
2. Check for continuity at the following:
P/J8358-1 <=> P/J8308-3
P/J8358-2 <=> P/J8308-6
P/J8358-3 <=> P/J8308-5
P/J8358-4 <=> P/J8308-1
P/J8358-5 <=> P/J8308-4
P/J8358-6 <=> P/J8308-2
Are these conductive?

6 Replace the Stapler Lower Carriage. Replace the Problem solved.

Staple a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

7 Test the Staple Move Position Sensor. Replace the Go to Step 8.

Run the Service Diagnostics Staple Move Finisher Main
Position Sensor test. PWB
Does the sensor state change? (page 3-248).

8 Check the Staple Move Position Sensor Go to Step 10. Connect and go
Harness connections. to Step 9.
Are P/J8354 and P/J8308 connected?

9 Staple a Test Print. Go to Step 10. Problem solved.

Does the error still occur?

3-186 Phaser 5500 Printer Service Manual

Stapler Failure (Staple Move Position Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

10 Check Staple Move Position Sensor Go to Step 11. Repair the Staple
Harness continuity. Move Position
1. DisconnectP/J8354 and P/J8308. Sensor Harness.
2. Check for continuity at the following:
P/J8354-1 <=> P/J8308-18
P/J8354-2 <=> P/J8308-17
P/J8354-3 <=> P/J8308-16
Are these conductive?

11 Check for +5 V to the Stapler Move Go to Step 12. Replace the

Position Sensor. Finisher Main
Is there +5 V across J8308-18 <=> PWB
J8308-16 on the Finisher Main PWB? (page 3-248).

12 Check the Stapler Move Home Position Replace the Replace the
Sensor signal. Finisher Main Staple Move
Does the voltage across J8308-17 <=> PWB Position Sensor
J8308-16 on the Finisher Main PWB (page 3-248). (page 3-162)
change when the sensor is blocked by
moving the Stapler Head.

Tray 6 Logic Board Failure - H6-4 NVM R/W Error

A read/write error has occurred in the NVRAM located on the Tray 6 PWB.

Applicable Error Code

Tray 6 Logic Board Failure - H6-4 NVM R/W Error

Tray 6 NVRAM Error Troubleshooting Reference

Applicable Parts References

■ Tray 6 PWB ■ Phaser 5500 Printer Options Service Manual

■ 2000-Sheet Tray 6 Drive P/J Locator (page 5-21)
■ 2000-Sheet Tray 6 Drive Wiring (page 5-25)
■ PL22.8 Tray 6 Electrical (page 4-32)

Tray 6 Comm Error Troubleshooting Procedure

Step Actions and Questions Yes No

1 Cycle printer power. Go to Step 2. Problem solved.

Does the error still occur?

Error Messages, Codes, and Procedures 3-187

Tray 6 Comm Error Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

2 Check the Tray 6 PWB connections. Go to Step 4. Connect and go

Are the connectors connected to the to Step 3.
PWB?

3 Cycle printer power. Go to Step 4. Problem solved.

Does the error still occur?

4 Disconnect all the connectors connected to Replace the Tray 6 Problem solved.
the Tray 6 PWB and reconnect them. PWB (page 3-67).
Cycle printer power.
Does the error still occur?

Tray 6 Logic Board Failure - H6-7 HCF Comm Failure

A communications error occurred between Tray 6 and the Engine Logic Board.

Applicable Error Code

Tray 6 Logic Board Failure - H6-7 HCF Comm Failure

Tray 6 Comm Error Troubleshooting Reference

Applicable Parts References

■ Tray 6 PWB ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Engine Logic ■ PL8.1 Print Engine Electrical (page 9-40)
Board ■ Phaser 5500 Printer Options Service Manual
■ 2000-Sheet Tray 6 Drive P/J Locator (page 5-21)
■ 2000-Sheet Tray 6 Drive Wiring (page 5-25)
■ PL22.8 Tray 6 Electrical (page 4-32)

Tray 6 NVRAM Error Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Tray 6 installation. Go to Step 2. Correct the

Is Tray 6 installed correctly? installation. If
problem persists,
go to Step 2.

2 Cycle printer power. Go to Step 3. Problem solved.

Does the error still occur?

3 Check the Tray 6 PWB connections. Go to Step 4. Connect and go

Are P/J800A, P/J800B, P/J800 and P/ to Step 4.
J414 connected?

3-188 Phaser 5500 Printer Service Manual

Tray 6 NVRAM Error Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

4 Check continuity between the Tray 6 PWB Go to Step 5. Repair the wiring.
and Engine Logic Board.
Check for continuity at the following:
P/J800A <=> P/J415
P/J800B <=> P/J415
P/J800 <=> P/J414
Are these conductive?

5 Disconnect all the connectors connected to Replace the Tray 6 Replace the
the Tray 6 PWB and reconnect them. PWB (page 3-67). Engine Logic
Cycle printer power. Board
Does the error still occur? (page 8-89).

Tray 4-5 Logic Board Failure - NVM

A read/write error has occurred in the NVRAM located on the Tray 4-5 PWB.

Applicable Error Codes

Tray 4-5 Logic Board Failure - H7-3 NVM out-of-order
Tray 4-5 Logic Board Failure - H7-4 NVM R/W Error

Tray 4-5 NVRAM Error Troubleshooting Reference

Applicable Parts References

■ Tray 4-5 PWB ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Engine Logic Board ■ PL8.1 Print Engine Electrical (page 9-40)
■ Phaser 5500 Printer Options Service Manual
■ 1000-Sheet Electrical P/J Locator (page 5-6)
■ 1000-Sheet Drive Wiring (page 5-8)
■ PL20.6 Tray 4-5 Drive and Electrical (page 4-16)

Tray 4-5 NVRAM Error Troubleshooting Procedure

Step Actions and Questions Yes No

1 Cycle the printer power. Go to Step 3. Problem solved.

Does the error reoccur?

2 Check the Tray 4-5 PWB connection. Go to Step 3. Connect P/J413

Are P/J413 and P/J541 connected? and P/541.

Error Messages, Codes, and Procedures 3-189

Tray 4-5 NVRAM Error Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

3 Check continuity between the Tray 4-5 Go to Step 4. Repair the wiring.
PWB and the Engine Logic Board.
1. DisconnectP/J413 and P/J541.
2. Check for continuity at the following:
P/J413-A1 <=> P/J541-1
P/J413-A2<=> P/J541-2
P/J413-A3 <=> P/J541-3
P/J413-A4 <=> P/J541-4
P/J413-A5 <=> P/J541-5
P/J413-A6 <=> P/J541-6
P/J413-B1 <=> P/J541-7
P/J413-B2 <=> P/J541-8
P/J413-B3 <=> P/J541-9
P/J413-B4 <=> P/J541-10
P/J413-B5 <=> P/J541-11
P/J413-B6 <=> P/J541-12
Are these conductive?

4 Check for +5 V to the Tray 4-5 PWB. Replace the Tray Replace the
Is there +5 V across P/J413-A5 (+) <=> 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).

Tray 4-5 Logic Board Failure - H7-7 Comm Failure

Communications error between 1000-Sheet Feeder and the Engine Logic Board.

Applicable Error Code

Tray 4-5 Logic Board Failure - H7-7 Comm Failure

Tray 4-5 Comm Failure Troubleshooting Reference

Applicable Parts References

■ Tray 4-5 PWB ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Engine Logic ■ PL8.1 Print Engine Electrical (page 9-40)
Board ■ Phaser 5500 Printer Options Service Manual
■ 1000-Sheet Electrical P/J Locator (page 5-6)
■ 1000-Sheet Drive Wiring (page 5-8)
■ PL20.6 Tray 4-5 Drive and Electrical (page 4-16)

3-190 Phaser 5500 Printer Service Manual

Tray 4-5 Comm Failure Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the 1000-Sheet Feeder installation. Problem solved. Go to Step 2.

Disconnect P/J413 from the Printer and
reconnect it.
Does the 1000-Sheet Feeder operate?

2 Check the Tray 4-5 PWB connection. Go to Step 3. Connect P/J413.

Is P/J541 connected?

3 Check continuity between the Tray 4-5 Go to Step 4. Repair the wiring.
PWB and the Engine Logic Board.
1. DisconnectP/J413 and P/J541.
2. Check for continuity at the following:
P/J413-A1 <=> P/J541-1
P/J413-A2<=> P/J541-2
P/J413-A3 <=> P/J541-3
P/J413-A4 <=> P/J541-4
P/J413-A5 <=> P/J541-5
P/J413-A6 <=> P/J541-6
P/J413-B1 <=> P/J541-7
P/J413-B2 <=> P/J541-8
P/J413-B3 <=> P/J541-9
P/J413-B4 <=> P/J541-10
P/J413-B5 <=> P/J541-11
P/J413-B6 <=> P/J541-12
Are these conductive?

4 Check for +5 V to the Tray 4-5 PWB. Replace the Tray Replace the
Is there +5 V across P/J541-5 (+) <=> 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).

Incorrect Tray 4-5 Installed - H7-8 Type Error

The 1000-Sheet Feeder is not recognized as the proper type for the printer.

Applicable Error Code

Incorrect Tray 4-5 Installed - H7-8 Type Error

Error Messages, Codes, and Procedures 3-191

Incorrect Tray 4-5 Troubleshooting Reference

Applicable Parts References

■ Tray 4-5 PWB ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Engine Logic Board ■ PL8.1 Print Engine Electrical (page 9-40)
■ Phaser 5500 Printer Options Service Manual
■ 1000-Sheet Electrical P/J Locator (page 5-6)
■ 1000-Sheet Drive Wiring (page 5-8)
■ PL20.6 Tray 4-5 Drive and Electrical (page 4-16)

Incorrect Tray 4-5 Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Tray 4-5 installation. Go to Step 2. Problem solved.

Disconnect the 1000-Sheet Feeder from
the Printer and reconnect it.
Does the error still occur?

2 Check the settings of the Dip Switch SW1 Go to Step 3. Correct the
on the Tray 4-5 PWB. Switch settings. If
SW1-1 is in the Left position problem persists,
SW1-2 is in the Right position go to Step 3.
SW1-3 is in the Right position
SW1-4 is in the Left position
Are the switches set correctly?

3 Check Tray 4-5 PWB connections. Go to Step 4. Connect P/J541.

Is P/J541 connected?

4 Check continuity between the Tray 4-5 Go to Step 5. Repair the wiring.
PWB and the Engine Logic Board.
1. Disconnect P/J413 and P/J541.
2. Check for continuity at the following:
P/J413-A1 <=> P/J541-1
P/J413-A2<=> P/J541-2
P/J413-A3 <=> P/J541-3
P/J413-A4 <=> P/J541-4
P/J413-A5 <=> P/J541-5
P/J413-A6 <=> P/J541-6
P/J413-B1 <=> P/J541-7
P/J413-B2 <=> P/J541-8
P/J413-B3 <=> P/J541-9
P/J413-B4 <=> P/J541-10
P/J413-B5 <=> P/J541-11
P/J413-B6 <=> P/J541-12
Are these conductive?

5 Check for +5 V to the Tray 4-5 PWB. Replace the Tray Replace the
Is there +5 V across P/J541-5 (+) <=> 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).

3-192 Phaser 5500 Printer Service Manual

Tray N Failure - H8-1, 2 Tray Size Sensor Broken
Paper size detection has failed in Tray 2 or Tray 3.

Applicable Error Codes

Tray 2 Failure - H8-1 Tray 2 Size Sensor Broken
Tray 3 Failure - H8-2 Tray 3 Size Sensor Broken

Tray Failure (Tray 2-3 Paper Size Switch) Troubleshooting Reference

Applicable Parts References

■ Paper Size ■ Print Engine P/J Engine Logic Board (page 10-13)
Switch ■ Print Engine P/J Locator Electrical (page 10-12)
■ Engine Logic ■ PL2.1 Tray (1/2) Feeder (1/2) (page 9-8)
Board ■ PL8.1 Print Engine Electrical (page 9-40)

Tray Failure (Tray 2-3 Paper Size Switch) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Paper in the affected tray. Go to Step 2. Reload the paper.
Is paper loaded in the tray properly?

2 Check the Paper Size Switch for the Go to Step 3. Correct the
affected tray. installation.
Is the switch installed correctly?

3 Test the Paper Size Switch for the affected Reconnect the Go to Step 4.
tray. connector of the
Run the Service Diagnostics Size Sensor Engine Logic
test for the affected tray. Board.
Does the sensor state change each time
the loaded tray is moved in or out?

4 Check the Paper Size Switch connection. Go to Step 5. Connect the

For Tray 2: Paper Size
Are P/J109 and P/J412 connected? Switch.
For Tray 3:
Are P/J110 and P/J412 connected?

Error Messages, Codes, and Procedures 3-193

Tray Failure (Tray 2-3 Paper Size Switch) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

5 Check continuity between the affected Go to Step 6. Repair the wiring.

Paper Size Switch and the Engine Logic
Board.
For Tray 2:
1. Disconnect P/J109 and P/J412.
2. Check for continuity at the following:
P/J109-1 <=> P/J412-4
P/J109-2 <=> P/J412-3
P/J109-3 <=> P/J412-2
P/J109-4 <=> P/J412-1
For Tray 3:
1. Disconnect P/J110 and P/J412.
2. Check for continuity at the following:
P/J110-1 <=> P/J412-9
P/J110-2 <=> P/J412-8
P/J110-3 <=> P/J412-7
P/J110-4 <=> P/J412-6
Are these conductive?

6 Check for +5 V to the Paper Size Switch. Replace the Paper Replace the
For Tray 2: Size Switch for the Engine Logic
Is there +5 V across J109-1 (+) <=> affected tray Board
ground? (page 8-19). (page 8-89).
For Tray 3:
Is there +5 V across J110-1 (+) <=>
ground?

Tray N Failure - H8-3, 4 Tray Size Sensor Broken

Paper size detection has failed in Tray 4 or Tray 5.

Applicable Error Codes

Tray 4 Failure - H8-3 Tray 4 Size Sensor Broken
Tray 5 Failure - H8-4 Tray 5 Size Sensor Broken

3-194 Phaser 5500 Printer Service Manual

Tray Failure (Tray 4-5 Paper Size Switch) Troubleshooting Reference

Applicable Parts References

■ Paper Size Switch ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Tray 4-5 PWB ■ PL8.1 Print Engine Electrical (page 9-40)
■ Engine Logic Board ■ Phaser 5500 Printer Options Service Manual
■ 1000-Sheet Feeder P/J Locator (page 5-5)
■ 1000-Sheet Feeder P/J Electrical (page 5-6)
■ 1000-Sheet Tray 4 & 5 Wiring (page 5-9)
■ PL20.2 Tray (1/2) Feeder (1/2) (page 4-6)
■ PL20.6 Tray 4-5 Drive and Electrical (page 4-16)

Tray Failure (Tray 4-5 Paper Size Switch) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Paper in the affected tray. Go to Step 2. Reload the paper.
Is paper loaded in the tray properly?

2 Check the Paper Size Switch for the Go to Step 3. Correct the
affected tray. installation.
Is the switch installed correctly?

3 Test the Paper Size Switch for the affected Reconnect the Go to Step 4.
tray. connector of the
Run the Service Diagnostics Size Sensor Engine Logic
test for the affected tray. Board.
Does the sensor state change each time
the loaded tray is moved in or out?

4 Check the Paper Size Switch connection. Go to Step 6. Connect the

For Tray 4: Paper Size
Are P/J820 and P/J548 connected? Switch.
For Tray 5:
Are P/J824 and P/J548 connected?

Error Messages, Codes, and Procedures 3-195

Tray Failure (Tray 4-5 Paper Size Switch) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

5 Check continuity between the affected Go to Step 7. Repair the wiring.

Paper Size Switch and the Engine Logic
Board.
For Tray 4:
1. Disconnect P/J820 and P/J548.
2. Check for continuity at the following:
P/J820-1 <=> P/J548-14
P/J820-2 <=> P/J548-13
P/J820-3 <=> P/J548-12
P/J820-4 <=> P/J548-11
For Tray 5:
1. Disconnect P/J824 and P/J548.
2. Check for continuity at the following:
P/J824-1 <=> P/J548-7
P/J824-2 <=> P/J548-6
P/J824-3 <=> P/J548-5
P/J824-4 <=> P/J548-4
Are these conductive?

6 Check for +3.3 V to the Paper Size Switch. Replace the Paper Replace the
For Tray 4: Size Switch for the Engine Logic
Is there +3.3 V across P/J820-1 (+) <=> affected tray. Board
ground? (page 8-89).
For Tray 5:
Is there +3.3 V across P/J824-1 (+) <=>
ground?

7 Check the Tray 4-5 PWB connection. Go to Step 9. Connect P/J413

Are P/J413 and P/J541 connected? and P/541.

8 Check continuity between the Tray 4-5 Go to Step 10. Repair the wiring.
PWB and the Engine Logic Board.
1. Disconnect P/J541 and P/J413.
2. Check for continuity at the following:
P/J541-1 <=> P/J413-A1
P/J541-2 <=> P/J413-A2
P/J541-3 <=> P/J413-A3
P/J541-4 <=> P/J413-A4
P/J541-5 <=> P/J413-A5
P/J541-6 <=> P/J413-A6
P/J541-7 <=> P/J413-B1
P/J541-8 <=> P/J413-B2
P/J541-9 <=> P/J413-B3
P/J541-10 <=> P/J413-B4
P/J541-11 <=> P/J413-B5
P/J541-12 <=> P/J413-B6
Are these conductive?

3-196 Phaser 5500 Printer Service Manual

Tray Failure (Tray 4-5 Paper Size Switch) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

9 Check for +5 V to the Tray 4-5 PWB Replace the Tray Replace the
Is there +5 V across P/J413-A5 (+) <=> 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).

10 Check the Paper Size Switch connection. Go to Step 6. Connect the

For Tray 4: Paper Size
Are P/J820 and P/J548 connected? Switch.
For Tray 5:
Are P/J824 and P/J548 connected?

Toner Empty- J1-2 Toner Empty

The Toner Cartridge is empty.

Applicable Error Code

Toner Empty - J1-2 Toner Empty

Toner Empty Troubleshooting Reference

Applicable Parts References

■ Toner Cartridge ■ Print Engine P/J Drum and Toner (page 10-6)
■ Toner Dispense ■ Print Engine P/J Engine Logic Board (page 10-13)
Assembly ■ Print Engine Xerographics Wiring (page 10-24)
■ Toner Dispense Motor ■ Print Engine Drive/CRUM Wiring (page 10-25)
■ Toner CRUM PWB ■ PL5.1 Laser, CRU and Toner Dispense (page 9-32)
■ Engine Logic Board ■ PL8.1 Print Engine Electrical (page 9-40)

Toner Empty Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check remaining toner. Go to Step 2. Replace the

Does the Toner Cartridge contain Toner Cartridge.
sufficient toner?

2 Check the Toner Cartridge installation. Problem solved. Go to Step 3.

Remove the Toner Cartridge and reinstall.
Does it operate properly?

3 Check the gear of the Toner Dispense Go to Step 4. Restore proper

Assembly. operation.
Does the gear of the Toner Dispense
Assembly rotate smoothly?

Error Messages, Codes, and Procedures 3-197

Toner Empty Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

4 Check the Toner Dispense Assembly for Clean the tube. Go to Step 5.
clogging.
Is the tube located at the lower part of
the Toner Dispense Assembly clogged?

5 Check the Toner CRUM PWB installation. Go to Step 6. Correct the

Is the Toner CRUM PWB installed installation.
correctly?

6 Check the Toner CRUM PWB connections. Go to Step 7. Connect P127

Are P127 and P/J419 connected? and P/J419.

7 Check continuity between the Toner CRUM Go to Step 8. Repair the wiring.
PWB and Engine Logic Board.
1. Disconnect P/127 and P/J419.
2. Check for continuity at the following:
P127-6 <=> P/J419-6
P127-5 <=> P/J419-7
P127-4 <=> P/J419-8
P127-3 <=> P/J419-9
P127-2 <=> P/J419-10
P127-1 <=> Not connected
Are these conductive?

8 Check for +5 V to the Toner CRUM PWB. Go to Step 9. Replace the

Is there +5 V across P127-6 (+) <=> Engine Logic
ground? Board
(page 8-89).

9 Test the Toner Dispense Motor. Replace the Go to Step 10.

Run the Service Diagnostics Toner Engine Logic
Dispense Motor test. Board
Does the motor rotate? (page 8-89).

10 Check Toner Dispense Motor connections. Go to Step 11. Connect P/J216

Are P/J216 and P/J420 connected? and P/J420.

11 Check continuity between the Toner Go to Step 12. Repair the wiring.
Dispense Motor and Engine Logic Board.
1. Disconnect P/J420 and P/J216.
2. Check for continuity at the following:
P/J420-1 <=> P/J216-2
P/J420-2 <=> P/J216-1
Are these conductive?

12 Check for +24 V to the Toner Dispense Replace the Toner Replace the
Motor Dispense Motor Engine Logic
Is there +24 V across P/J216-1 (+) <=> (page 8-73). Board
ground? (page 8-89).

3-198 Phaser 5500 Printer Service Manual

No Drum Cartridge - J3-1 Drum Not Installed
The Drum Cartridge is not detected by the Drum Cartridge Detect Switch.

Applicable Error Code

DRUM not installed - J3-1

Drum Cartridge (Drum Cartridge Detect SW) Troubleshooting Reference

Applicable Parts References

■ Drum Cartridge ■ Print Engine P/J Drum and Toner (page 10-6)
■ Drum Cartridge ■ Print Engine P/J Engine Logic Board (page 10-13)
Detect Switch ■ Print Engine LVPS Wiring (page 10-21)
■ Engine Logic Board ■ Print Engine Drive/CRUM Wiring (page 10-25)
■ PL5.1 Laser, CRU and Toner Dispense (page 9-32)
■ PL8.1 Print Engine Electrical (page 9-40)

Drum Cartridge (Drum Cartridge Detect SW) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Drum Cartridge installation. Go to Step 2. Replace the

Was the Drum Cartridge replaced? Drum Cartridge. If
the error persists,
go to Step 2.

2 Test the Drum Cartridge Detect Switch. Replace the Go to Step 3.

Run the Service Diagnostics Detect DRUM Engine Logic
Cartridge Switch test. Board
Does the switch status change when (page 8-89).
the Drum Cartridge is moved in and
out?

3 Check the Drum Cartridge Detect Switch Go to Step 4. Connect P/J404.

connection.
Is P/J404 connected?

4 Check Drum Cartridge Detect Switch Go to Step 5. Repair the wiring.

continuity.
Is there continuity between P/J404-1
<=> P/J404-3 when the Drum Cartridge
is installed?

5 Check for +5 V to the Drum Cartridge Replace the Drum Replace the
Detect Switch. Cartridge Detect Engine Logic
Is there +5 V across P/J404-3 (+) <=> Switch Board
ground? (page 8-60). (page 8-89).

Error Messages, Codes, and Procedures 3-199

Drum Cartridge Failure - J4-1 ATC SNR Defect
The ATC Sensor is defective.

Applicable Error Code

Drum Cartridge Failure - J4-1 ATC SNR Defect

Drum Cartridge Failure (ATC Sensor) Troubleshooting Reference

Applicable Parts References

■ Drum Cartridge ■ Print Engine P/J Drum and Toner (page 10-6)
■ Front Harness A ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Drum Cartridge ■ Print Engine LVPS Wiring (page 10-21)
Detect Switch ■ Print Engine Drive/CRUM Wiring (page 10-25)
■ Engine Logic Board ■ PL5.1 Laser, CRU and Toner Dispense (page 9-32)
■ PL8.1 Print Engine Electrical (page 9-40)

Drum Cartridge Failure (ATC Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Replace the Drum Cartridge. Go to Step 2. Problem solved.

Does the error reoccur?

2 Test the Front Harness A. Replace the Go to Step 3.

Run the Service Diagnostics DRUM Engine Logic
Cartridge Detect Switch test. Board
Does the switch status change when (page 8-89).
the Drum Cartridge is moved in and
out?

3 Check the DRUM Cartridge Detect Switch Go to Step 4. Connect P/J404.

connection.
Is P/J404 connected?

4 Check DRUM Cartridge Detect Switch Go to Step 5. Repair the wiring.

continuity.
Is there continuity between P/J404-1
<=> P/J404-3 when the Drum Cartridge
is installed?

5 Check for +5 V to the DRUM Cartridge Replace the Drum Replace the
Detect Switch. Cartridge Detect Engine Logic
Is there +5 V across P/J404-3 (+) <=> Switch Board
ground? (page 8-60). (page 8-89).

Replace Drum Cartridge - J6-1 DRUM End of Life

The Drum Cartridge has reached its end of life count.

3-200 Phaser 5500 Printer Service Manual

Applicable Error Code
DRUM end of life - J6-1

Drum Cartridge End of Life (CRUM PWB) Troubleshooting Reference

Applicable Parts References

■ Drum Cartridge ■ Print Engine P/J Drum and Toner (page 10-6)
■ Drum Cartridge ■ Print Engine P/J Engine Logic Board (page 10-13)
CRUM PWB ■ Print Engine Drive/CRUM Wiring (page 10-25)
■ Engine Logic Board ■ PL5.1 Laser, CRU and Toner Dispense (page 9-32)
■ PL8.1 Print Engine Electrical (page 9-40)

Drum Cartridge End of Life (CRUM PWB) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Drum Cartridge installation. Go to Step 2. Replace the

Was the Drum Cartridge replaced? Drum Cartridge. If
the error persists,
go to Step 2.

2 Check the Drum Cartridge CRUM PWB Go to Step 3. Correct the

installation. installation.
Is the Drum Cartridge CRUM PWB
installed correctly?

3 Check the Drum Cartridge CRUM PWB Go to Step 4. Connect P/126

connection. and P/J419.
Are P126 and P/J419 connected?

4 Check continuity between the Drum Go to Step 5. Repair the wiring.

Cartridge CRUM PWB and Engine Logic
Board.
1. Disconnect P/126 and P/J419.
2. Check for continuity at the following:
P126-6 <=> P/J419-1
P126-5 <=> P/J419-2
P126-4 <=> P/J419-3
P126-3 <=> P/J419-4
P126-2 <=> P/J419-5
Are these conductive?

5 Check +5 V to the Drum Cartridge CRUM Replace the Drum Replace the
PWB. Cartridge CRUM Engine Logic
Is there +5 V across P126-6 (+) <=> PWB (page 8-70). Board
ground? (page 8-89).

Drum Cartridge Failure - J7-n Comm/NVRAM/Type Error

The Drum Cartridge CRUM failed to communicate with the Engine Logic Board.
Error Messages, Codes, and Procedures 3-201
Applicable Error Codes
Drum Cartridge Failure - J7-1 DRUM Comm Error
Drum Cartridge Failure - J7-2 DRUM NVRAM Error

Drum Cartridge Comm Failure Troubleshooting Reference

Applicable Parts References

■ Drum Cartridge ■ Print Engine P/J Drum and Toner (page 10-6)
■ Drum Cartridge ■ Print Engine P/J Engine Logic Board (page 10-13)
CRUM PWB ■ Print Engine Drive/CRUM Wiring (page 10-25)
■ Engine Logic Board ■ PL5.1 Laser, CRU and Toner Dispense (page 9-32)
■ PL8.1 Print Engine Electrical (page 9-40)

Drum Cartridge Comm Failure Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Drum Cartridge installation. Go to Step 2. Replace the

Was the Drum Cartridge replaced? Drum Cartridge. If
the error persists,
go to Step 2.

2 Check the Drum Cartridge CRUM PWB. Go to Step 3. Correct the

Is the Drum Cartridge CRUM PWB installation.
installed correctly?

3 Check the Drum Cartridge CRUM PWB Go to Step 4. Connect P/126

connection. and P/J419.
Are P126 and P/J419 connected?

4 Check continuity between the Drum Go to Step 5. Repair the wiring.

Cartridge CRUM PWB and Engine Logic
Board.
1. Disconnect P/126 and P/J419.
2. Check for continuity at the following:
P126-6 <=> P/J419-1
P126-5 <=> P/J419-2
P126-4 <=> P/J419-3
P126-3 <=> P/J419-4
P126-2 <=> P/J419-5
Are these conductive?

5 Check +5 V to Drum Cartridge CRUM Replace the Drum Replace the

PWB. Cartridge CRUM Engine Logic
Is there +5 V across P126-6 (+) <=> PWB (page 8-70). Board
ground? (page 8-89).

3-202 Phaser 5500 Printer Service Manual

Replace Incorrect Drum Cartridge - J7-3 DRUM Type
Mismatch
The Drum Cartridge CRUM PWB indicates a non-Xerox Drum Cartridge is installed.

Applicable Error Code

Non-Xerox Drum Cartridge - J7-3 DRUM Type Mismatch

Non-Xerox Drum Cartridge (CRUM PWB) Troubleshooting Reference

Applicable Parts References

■ Drum Cartridge ■ Print Engine P/J Drum and Toner (page 10-6)
■ Drum CRUM PWB ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Engine Logic Board ■ Print Engine Drive/CRUM Wiring (page 10-25)
■ PL5.1 Laser, CRU and Toner Dispense (page 9-32)
■ PL8.1 Print Engine Electrical (page 9-40)

Non-Xerox Drum Cartridge (CRUM PWB) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Drum Cartridge installation. Go to Step 2. Replace the

Was the Drum Cartridge replaced? Drum Cartridge. If
the error persists,
go to Step 2.

2 Check the Drum Cartridge CRUM PWB. Go to Step 3. Correct the

Is the Drum Cartridge CRUM PWB installation.
installed correctly?

3 Check the Drum Cartridge CRUM PWB Go to Step 4. Connect P/126

connection. and P/J419.
Are P126 and P/J419 connected?

4 Check continuity between the Drum Go to Step 5. Repair the wiring.

Cartridge CRUM and Engine Logic Board.
1. Disconnect P/126 and P/J419.
2. Check for continuity at the following:
P126-6 <=> P/J419-1
P126-5 <=> P/J419-2
P126-4 <=> P/J419-3
P126-3 <=> P/J419-4
P126-2 <=> P/J419-5
Are these conductive?

5 Check +5 V to the Drum Cartridge CRUM Replace the Drum Replace the
PWB. Cartridge CRUM Engine Logic
Is there +5 V across P126-6 (+) <=> PWB (page 8-70). Board
ground? (page 8-89).

Error Messages, Codes, and Procedures 3-203

Toner Cartridge Failure - J8-n Toner Comm/Read/Write
The Toner CRUM PWB failed to communicate with the Engine Logic Board.

Applicable Error Codes

Toner Cartridge Failure - J8-1 Toner Comm Error - J8-1
Toner Cartridge Failure - J8-2 Toner Cart. read/write error

Toner Cartridge Comm Failure Troubleshooting Reference

Applicable Parts References

■ Toner Cartridge ■ Print Engine P/J Drum and Toner (page 10-6)
■ Toner Cartridge ■ Print Engine P/J Engine Logic Board (page 10-13)
CRUM PWB ■ Print Engine Drive/CRUM Wiring (page 10-25)
■ Engine Logic Board ■ PL5.1 Laser, CRU and Toner Dispense (page 9-32)
■ PL8.1 Print Engine Electrical (page 9-40)

Toner Cartridge Comm Failure Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Toner Cartridge installation. Go to Step 2. Replace the

Was the Toner Cartridge replaced? Toner Cartridge.
If the error
persists, go to
Step 2.

2 Check the Toner Cartridge CRUM PWB. Go to Step 3. Correct the

Is the Toner Cartridge CRUM PWB installation.
installed correctly?

3 Check the Toner Cartridge CRUM PWB Go to Step 4. Connect P127

connection. and P/J419.
Are P127 and P/J419 connected?

4 Check continuity between the Toner CRUM Go to Step 5. Repair the wiring.
PWB and Engine Logic Board.
1. Disconnect P127 and P/J419.
2. Check for continuity at the following:
P127-6 <=> P/J419-6
P127-5 <=> P/J419-7
P127-4 <=> P/J419-8
P127-3 <=> P/J419-9
P127-2 <=> P/J419-10
Are these conductive?

5 Check +5 V to the Toner Cartridge CRUM Replace the Toner Replace the
PWB. Cartridge CRUM Engine Logic
Is there +5 V across P127-6 (+) <=> PWB (page 8-71). Board
ground? (page 8-89).

3-204 Phaser 5500 Printer Service Manual

Replace Incorrect Toner Cartridge - J8-3 Toner Cart.
Type Mismatch

Applicable Error Codes

Replace Incorrect Toner Cartridge - J8-3 Toner Cart. type mismatch
Non-Xerox Toner Cartridge

Non-Xerox Toner Cartridge Troubleshooting Reference

Applicable Parts References

■ Toner Cartridge ■ Print Engine P/J Drum and Toner (page 10-6)
■ Toner Cartridge ■ Print Engine P/J Engine Logic Board (page 10-13)
CRUM PWB ■ Print Engine Drive/CRUM Wiring (page 10-25)
■ Engine Logic Board ■ PL5.1 Laser, CRU and Toner Dispense (page 9-32)
■ PL8.1 Print Engine Electrical (page 9-40)

Non-Xerox Toner Cartridge Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Toner Cartridge installation. Go to Step 2. Replace with a

Was a Xerox Toner Cartridge replaced? Xerox Toner
Cartridge. If the
error persists, go
to Step 2.

2 Check the Toner Cartridge CRUM PWB Go to Step 3. Correct the

installation. installation.
Is the Toner Cartridge CRUM PWB
installed correctly?

3 Check the Toner Cartridge CRUM PWB Go to Step 4. Connect P127

connection. and P/J419.
Are P127 and P/J419 connected?

4 Check continuity between the Toner CRUM Go to Step 5. Repair the wiring.
PWB and Engine Logic Board.
1. Disconnect P127 and P/J419.
2. Check for continuity at the following:
P127-6 <=> P/J419-6
P127-5 <=> P/J419-7
P127-4 <=> P/J419-8
P127-3 <=> P/J419-9
P127-2 <=> P/J419-10
Are these conductive?

Error Messages, Codes, and Procedures 3-205

Non-Xerox Toner Cartridge Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

5 Check +5 V to the Toner Cartridge CRUM Replace the Toner Replace the
PWB. Cartridge CRUM Engine Logic
Is there +5 V across P127-6 (+) <=> PWB (page 8-71). Board
ground? (page 8-89).

Toner Is Low - Toner Low

The Toner CRUM PWB indicates a Low Toner condition.

Low Toner Troubleshooting Reference

Applicable Parts References

■ Toner Cartridge ■ Print Engine P/J Drum and Toner (page 10-6)
■ Toner Dispense ■ Print Engine P/J Engine Logic Board (page 10-13)
Assembly ■ Print Engine Xerographics Wiring (page 10-24)
■ Toner Dispense Motor ■ Print Engine Drive/CRUM Wiring (page 10-25)
■ Toner CRUM PWB ■ PL5.1 Laser, CRU and Toner Dispense (page 9-32)
■ Engine Logic Board ■ PL8.1 Print Engine Electrical (page 9-40)

Low Toner Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Toner Cartridge installation. Go to Step 2. Replace the

Was the Toner Cartridge replaced? Toner Cartridge.
If the error
persists, go to
Step 2.

2 Check the Toner Cartridge installation. Problem solved. Go to Step 3.

Remove the Toner Cartridge and reinstall.
Does it operate properly?

3 Check the gear of the Toner Dispense Go to Step 4. Restore proper

Assembly. operation.
Does the gear located on the Toner
Dispense Assembly rotate smoothly?

4 Check the Toner Dispense Assembly Tube Go to Step 5. Clean the tube.
for clogging.
Is the tube located at the lower part of
the Toner Dispense Assembly clogged?

5 Test the Toner Dispense Motor. Replace the Go to Step 6.

Run the Service Diagnostics Toner Engine Logic
Dispense Motor test. Board
Does the motor rotate? (page 8-89).

3-206 Phaser 5500 Printer Service Manual

Low Toner Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

6 Check Toner Dispense Motor connections. Go to Step 7. Connect P/J216

Are P/J216 and P/J420 connected? and P/J420.

7 Check continuity between the Toner Go to Step 8. Repair the wiring.

Dispense Motor and Engine Logic Board.
Is there continuity on each wire
between P/J216 <=> P/J420?

8 Check for +24 V to Toner Dispense Motor Replace the Toner Replace Engine
Is there +24 V across P/J420-2 (+) <=> Dispense Motor Logic Board
ground? (page 8-73). (page 8-89).

Drum Cartridge Near End of Life - DRUM Life Near End

The Drum Cartridge is near its end of life count or the Drum Cartridge CRUM PWB
has failed to communicate with the Engine Logic Board.

Drum End of Life (Drum CRUM) Troubleshooting Reference

Applicable Parts References

■ Drum Cartridge ■ Print Engine P/J Drum and Toner (page 10-6)
■ Drum Cartridge ■ Print Engine P/J Engine Logic Board (page 10-13)
CRUM PWB ■ Print Engine Drive/CRUM Wiring (page 10-25)
■ Engine Logic Board ■ PL5.1 Laser, CRU and Toner Dispense (page 9-32)
■ PL8.1 Print Engine Electrical (page 9-40)

Drum End of Life (Drum CRUM) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Drum Cartridge installation. Go to Step 2. Replace the

Was the Drum Cartridge replaced? Drum Cartridge. If
the error persists,
go to Step 2.

2 Check the Drum Cartridge CRUM PWB Go to Step 3. Correct the

installation. installation.
Is the Drum Cartridge CRUM PWB
installed correctly?

3 Check the Drum Cartridge CRUM PWB Go to Step 4. Connect P126

connection. and P/J419.
Are P126 and P/J419 connected?

Error Messages, Codes, and Procedures 3-207

Drum End of Life (Drum CRUM) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

4 Check continuity between the Drum Go to Step 5. Repair the wiring.

Cartridge CRUM PWB and Engine Logic
Board.
1. Disconnect P126 and P/J419.
2. Check for continuity at the following:
P126-6 <=> P/J419-1
P126-5 <=> P/J419-2
P126-4 <=> P/J419-3
P126-3 <=> P/J419-4
P126-2 <=> P/J419-5
Are these conductive?

5 Check +5 V to the Drum Cartridge CRUM Replace the Drum Replace the
PWB. Cartridge CRUM Engine Logic
Is there +5 V across P126-6 (+) <=> PWB (page 8-70). Board
ground? (page 8-89).

Tray Empty - No Paper in Tray 2 or 3

No paper is detected in either Tray 2 or 3.

No Paper in Tray 2 or 3 (No Paper Sensor) Troubleshooting Reference

Applicable Parts References

■ No Paper Sensor ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Engine Logic Board ■ Print Engine Tray 2 & 3 Wiring (page 10-26)
■ PL2.3 Feeder (2/2) (page 9-12)
■ PL8.1 Print Engine Electrical (page 9-40)

No Paper in Tray 2 or 3 (No Paper Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check for paper. Go to Step 2. Load paper.

Is paper loaded in the selected tray?

2 Test the No Paper Sensor. Replace the Go to Step 3.

Run the Service Diagnostics No Paper Engine Logic
Sensor test for the affected tray. Board
Does the sensor state change when the (page 8-89).
sensor is blocked?

3-208 Phaser 5500 Printer Service Manual

No Paper in Tray 2 or 3 (No Paper Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

3 Check the No Paper Sensor connection. Go to Step 4. Connect the

For Tray 2: sensor.
Are P/J101 and P/J409 connected?
For Tray 3:
Are P/J103 and P/J409 connected?

4 Check continuity between the No Paper Go to Step 5. Repair the wiring.

Sensor and Engine Logic Board.
For Tray 2:
1. Disconnect P/J101 and P/J409.
2. Check for continuity at the following:
P/J101-3 <=> P/J409-A10
P/J101-2 <=> P/J409-A11
P/J101-1 <=> P/J409-A12
For Tray 3:
1. Disconnect P/J103 and P/J409.
2. Check for continuity at the following:
P/J103-3 <=> P/J409-B10
P/J103-2 <=> P/J409-B11
P/J103-1 <=> P/J409-B12
Are these conductive?

5 Check for +5 V to the No Paper Sensor. Replace the No Replace the

For Tray 2: Paper Sensor Engine Logic
Is there +5 V across P/J101-3 (+) <=> (page 8-24). Board
ground? (page 8-89).
For Tray 3:
Is there +5 V across P/J103-3 (+) <=>
ground?

Tray Empty - No Paper in Tray 4 or 5

No paper is detected in either Tray 4 or 5.

No Paper in Tray 4 or 5 (No Paper Sensor) Troubleshooting Reference

Applicable Parts References

■ No Paper Sensor ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Tray 4-5 PWB ■ PL8.1 Print Engine Electrical (page 9-40)
■ Engine Logic ■ Phaser 5500 Printer Options Service Manual
Board ■ 1000-Sheet P/J Tray 4 & 5 Feeders (page 5-5)
■ 1000-Sheet P/J Tray 4 & 5 Electrical (page 5-6)
■ 1000-Sheet Tray 4 Wiring (page 5-9)
■ PL20.4 Tray 4-5 Feeders (page 4-10)
■ PL20.6 Tray 4-5 Drive and Electrical (page 4-16)

Error Messages, Codes, and Procedures 3-209

No Paper in Tray 4 or 5 (No Paper Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check for paper. Go to Step 2. Load paper.

Is paper loaded in the selected tray?

2 Test the No Paper Sensor. Replace the Go to Step 3.

Run the Service Diagnostics No Paper Engine Logic
Sensor test for the selected tray. Board
Does the sensor state change when the (page 8-89).
sensor is blocked?

3 Check the No Paper Sensor connection. Go to Step 4. Connect the

For Tray 4: sensor.
Are P/J102B, P/J661B and P/J549
connected?
For Tray 5:
Are P/J102A, P/J661A and P/J549
connected?

4 Check continuity between the No Paper Go to Step 5. Repair the wiring.

Sensor and Engine Logic Board.
For Tray 4:
1. Disconnect P/J101 and P/J409.
2. Check for continuity at the following:
P/J102B-3 <=> P/J549-B10
P/J102B-2 <=> P/J549-B11
P/J102B-1 <=> P/J549-B12
For Tray 5:
1. Disconnect P/J103 and P/J409.
2. Check for continuity at the following:
P/J102A-3 <=> P/J549-A10
P/J102A-2 <=> P/J549-A11
P/J102A-1 <=> P/J549-A12
Are these conductive?

5 Check for +5 V to the No Paper Sensor. Replace the No Go to Step 6.

For Tray 4: Paper Sensor.
Is there +5 V across P/J102B-3 (+) <=>
ground?
For Tray 5:
Is there +5 V across P/J102A-3 (+) <=>
ground?

6 Check the Tray 4-5 PWB connections. Go to Step 7. Connect P/J413

Are P/J413 and P/J541 connected? and P/541.

3-210 Phaser 5500 Printer Service Manual

No Paper in Tray 4 or 5 (No Paper Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

7 Check continuity between the Tray 4-5 Go to Step 8. Repair the wiring.
PWB and the Engine Logic Board.
1. Disconnect P/J541 and P/J413.
2. Check for continuity at the following:
P/J541-1 <=> P/J413-A1
P/J541-2 <=> P/J413-A2
P/J541-3 <=> P/J413-A3
P/J541-4 <=> P/J413-A4
P/J541-5 <=> P/J413-A5
P/J541-6 <=> P/J413-A6
P/J541-7 <=> P/J413-B1
P/J541-8 <=> P/J413-B2
P/J541-9 <=> P/J413-B3
P/J541-10 <=> P/J413-B4
P/J541-11 <=> P/J413-B5
P/J541-12 <=> P/J413-B6
Are these conductive?

8 Check for +5 V to the Tray 4-5 PWB. Replace the Tray Replace the
Is there +5 V across P/J541-5 (+) <=> 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).

Tray Empty - No Paper in Tray 6

The Tray 6 No Paper Sensor indicates that the tray is empty.

No Paper in Tray 6 (No Paper Sensor) Troubleshooting Reference

Applicable Parts References

■ No Paper Sensor ■ Phaser 5500 Printer Options Service Manual

■ Tray 6 PWB ■ 2000-Sheet Tray 6 Feeder P/J Locator (page 5-20)
■ Engine Logic ■ 2000-Sheet Tray 6 Drive Wiring (page 5-25)
Board ■ PL22.5 Tray 6 Feeder (2/3) (page 4-26)
■ PL22.8 Tray 6 Electrical (page 4-32)

No Paper in Tray 6 (No Paper Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check Tray 6 harness connections. Go to Step 2. Connect and if

Are P/JF60, JF56A, PF56A, and P/JF02 error persists, go
connected? to Step 2.

Error Messages, Codes, and Procedures 3-211

No Paper in Tray 6 (No Paper Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

2 Test the No Paper Sensor. Replace the Tray 6 Go to Step 3.

1. Open Door J PWB(page 3-67).
2. Run the Service Diagnostics No Paper
Sensor test for the selected tray.
Does the sensor state change when the
actuator moves and blocks the sensor?

3 Check the Tray 6 No Paper Sensor harness Go to Step 4. Repair the wiring.
continuity.
Is there continuity between P/JF60,
JF56A, PF56A, and P/JF02?

4 Check for +5 V to the No Paper Sensor. Go to Step 5. Replace the Tray 6

Is there +5 V across P/JF02-9 <=> P/ PWB(page 3-67).
JF02-7?

5 Check the Tray 6 No Paper Sensor signal. Replace the Tray 6 Replace the No
Does the voltage across P/JF02-8 <=> P/ PWB(page 3-67). Paper Sensor
JF02-7? change when the sensor is (page 3-54).
blocked

Paper Size Jam - Paper Size in Tray 2 or 3

Paper size mismatch in either Tray 2 or 3.

Note
Custom size papers loaded in the tray must match the custom size paper selected
at the Front Panel or from the print driver.

Paper Size Mismatch in Tray 2 or 3 Troubleshooting Reference

Applicable Parts References

■ Paper Size Switch ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Front Size Guide ■ Print Engine Tray 2 & 3 Wiring (page 10-26)
■ Rear Side Guide ■ PL2.1 Tray (1/2) and Feeder (1/2) (page 9-8)
■ End Size Guide ■ PL2.3 Feeder (2/2) (page 9-10)
■ Engine Logic Board ■ PL8.1 Print Engine Electrical (page 9-40)

Paper Size Mismatch in Tray 2 or 3 Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check for paper. Go to Step 2. Load paper.

Is paper loaded in the selected tray?

3-212 Phaser 5500 Printer Service Manual

Paper Size Mismatch in Tray 2 or 3 Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

2 Check the tray’s paper size guides. Go to Step 3. Set the guides
Are the tray’s paper size guides set properly.
correctly?

3 Check Paper Size Switch installation. Go to Step 4. Correct the

Is the Paper Size Switch installed installation.
correctly?

4 Test the Paper Size Switch. Replace the Go to Step 5.

Run the Service Diagnostics Paper Size Engine Logic
Switch test for the affected tray. Board
Does the paper size displayed match (page 8-89).
the paper size in the tray?

5 Check the Paper Size Switch connections. Go to Step 6. Connect the

For Tray 2: switch.
Are P/J109 and P/J412 connected?
For Tray 3:
Are P/J110 and P/J412 connected?

6 Check continuity between the Paper Size Go to Step 7. Repair the wiring.
Switch and Engine Logic Board.
For Tray 2:
1. Disconnect P/J109 and P/J412.
2. Check for continuity at the following:
P/J109-1 <=> P/J412-4
P/J109-2 <=> P/J412-3
P/J109-3 <=> P/J412-2
P/J109-4 <=> P/J412-1
For Tray 3:
1. Disconnect P/J110 and P/J412.
2. Check for continuity at the following:
P/J110-1 <=> P/J412-9
P/J110-2 <=> P/J412-8
P/J110-3 <=> P/J412-7
P/J110-4 <=> P/J412-6
Are these conductive?

7 Check for +5 V to the Paper Size Switch. Replace the Paper Replace the
For Tray 2: Size Switch Engine Logic
Is there +5 V across P/J109-1 (+) <=> (page 8-19). Board
ground? (page 8-89).
For Tray 3:
Is there +5 V across P/J110-1 (+) <=>
ground?

Error Messages, Codes, and Procedures 3-213

Paper Size Jam - Paper Size in Tray 4 or 5
Paper size mismatch in either Tray 4 or 5.

Note
Custom size papers loaded in the tray must match the custom size paper selected
at the Front Panel or from the print driver.

Paper Size Mismatch in Tray 4 or 5 Troubleshooting Reference

Applicable Parts References

■ Paper Size Switch ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Front Size Guide ■ Print Engine P/J Registration Transport (page 10-10)
■ Rear Side Guide ■ Print Engine Registration Transport Wiring (page 10-13)
■ Registration Sensor ■ PL8.1 Print Engine Electrical (page 9-40)
■ Registration Clutch ■ Phaser 5500 Printer Options Service Manual
■ Tray 4-5 PWB ■ 1000-Sheet P/J Tray 4 & 5 Electrical (page 5-6)
■ Engine Logic Board ■ PL20.6 Tray 4-5 Drive and Electrical (page 4-16)

Paper Size Mismatch in Tray 4 or 5 Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check for paper. Go to Step 2. Load paper.

Is paper loaded in the selected tray?

2 Check the tray’s paper size guides. Go to Step 3. Set the guides
Are the paper size guides set correctly? properly.

3 Check Paper Size Switch installation. Go to Step 4. Correct the

Is the Paper Size Switch installed installation.
correctly?

4 Test the Paper Size Switch. Go to Step 11. Go to Step 5.

Run the Service Diagnostics Paper Size
Switch test for the affected tray.
Does the paper size displayed match
the paper size in the tray?

5 Check the Paper Size Switch connections. Go to Step 6. Connect the

For Tray 3: switch.
Are P/J820 and P/J548 connected?
For Tray 4:
Are P/J824 and P/J548 connected?

3-214 Phaser 5500 Printer Service Manual

Paper Size Mismatch in Tray 4 or 5 Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

6 Check continuity between the Paper Size Go to Step 7. Repair the wiring.
Switch and Tray 4-5 PWB.
For Tray 4:
1. Disconnect P/J820 and P/J548.
2. Check for continuity at the following:
P/J820-1 <=> P/J548-14
P/J820-2 <=> P/J548-13
P/J820-3 <=> P/J548-12
P/J820-4 <=> P/J548-11
For Tray 5:
1. Disconnect P/J824 and P/J548.
2. Check for continuity at the following:
P/J824-1 <=> P/J548-7
P/J824-2 <=> P/J548-6
P/J824-3 <=> P/J548-5
P/J824-4 <=> P/J548-4
Are these conductive?

7 Check for +3.3 V to the Paper Size Switch. Replace the Paper Go to Step 8.
For Tray 4: Size Switch
Is there +3.3 V across P/J820-1 (+) <=> (page 3-10).
ground?
For Tray 5:
Is there +3.3 V across P/J824-1 (+) <=>
ground?

8 Check the Tray 4-5 PWB connections. Go to Step 9. Connect P/J413

Are P/J413 and P/J541 connected? and P/541.

9 Check continuity between the Tray 4-5 Go to Step 10. Repair the wiring.
PWB and Engine Logic Board.
1. Disconnect P/J541 and P/J413.
2. Check for continuity at the following:
P/J541-1 <=> P/J413-A1
P/J541-2 <=> P/J413-A2
P/J541-3 <=> P/J413-A3
P/J541-4 <=> P/J413-A4
P/J541-5 <=> P/J413-A5
P/J541-6 <=> P/J413-A6
P/J541-7 <=> P/J413-B1
P/J541-8 <=> P/J413-B2
P/J541-9 <=> P/J413-B3
P/J541-10 <=> P/J413-B4
P/J541-11 <=> P/J413-B5
P/J541-12 <=> P/J413-B6
Are these conductive?

10 Check for +5 V to the Tray 4-5 PWB. Replace the Tray Replace the
Is there +5 V across P/J541-5 (+) <=> 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).

Error Messages, Codes, and Procedures 3-215

Paper Size Mismatch in Tray 4 or 5 Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

11 Check the tray’s rollers. Go to Step 12. Clean or replace

Remove the tray. the affected roller.
Is the Feed, Retard or Nudger Roller
worn or contaminated?

12 Check paper jam position. Remove the paper Go to Step 13.

Open Door A. and go to Step 15.
Does the paper touch the Registration
Sensor?

13 Check the Take Away Roller. Clean or replace Go to Step 14.

Open Door C. the Take Away
Is the Take Away Roller worn or Roller.
contaminated?

14 Check the Registration Roller. Clean or replace Go to Step 15.

Open Door A. the rolls.
Is the Registration Roller worn or
contaminated?

15 Test the Registration Sensor. Go to Step 19. Go to Step 16.

1. Run the Service Diagnostics
Registration Sensor test.
2. Open Door A.
Does the sensor status change when
the actuator is moved?

16 Check the Registration Sensor connection. Go to Step 17. Connect J104

Are J104 and J403B connected? and J403.

17 Check continuity between the Registration Go to Step 18. Repair the wiring.
Sensor and Engine Logic Board.
Is there continuity on each wire
between J104 <=> J403?

18 Check for +5 V to the Registration Sensor. Replace the Replace the

Is there +5 V across J403-B13 (+) <=> Registration Engine Logic
ground? Sensor Board
(page 8-52). (page 8-89).

19 Test the Registration Clutch. Replace the Go to Step 20.

Run the Service Diagnostics Registration Engine Logic
Clutch test. Board
Does the Registration Clutch operate? (page 8-89).

20 Check Registration Clutch connections. Go to Step 21. Connect P215

Are P215 and P/J403 connected? and P/J403.

21 Check continuity between the Registration Go to Step 22. Repair the wiring.
Clutch and Engine Logic Board.
Is there continuity on each wire
between P215 <=> P/J403?

3-216 Phaser 5500 Printer Service Manual

Paper Size Mismatch in Tray 4 or 5 Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

22 Check for +24 V to the Registration Clutch. Go to Step 23. Replace the
Is there +24 V across P/J403-B9 (+) <=> Engine Logic
ground? Board
(page 8-89).

23 Check the Registration Clutch resistance. Replace the Replace the

Is the resistance across J215-1 and Engine Logic Registration
J215-2 approximately 240 ohm? Board Clutch
(page 8-89). (page 8-51).

Paper Size Jam - Paper Size in Tray 6

Paper size mismatch in Tray 6.

Paper Size Jam in Tray 6 (Paper Size Sensors) Troubleshooting Reference

Applicable Parts References

■ Paper Size Sensors ■ Phaser 5500 Printer Options Service Manual

A and B ■ 2000-Sheet Tray 6 Feeder P/J Locator (page 5-20)
■ Rear Size Guide ■ 2000-Sheet Tray 6 Sensors Wiring (page 5-24)
■ Tray 6 PWB ■ PL22.1 Tray 6 Covers (page 4-18)
■ PL22.8 Tray 6 Electrical (page 4-32)

Paper Size Jam in Tray 6 (Paper Size Sensors) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the installation of Tray 6 Paper Size Go to Step 2. Correct the

Sensors. installation. If the
Remove the Rear and Top Covers. error persists, go
Are the Paper Size Sensors installed to Step 2
correctly?

2 Test the Tray 6 Paper Size Sensors. Replace the Tray 6 Go to Step 4.
Run the Service Diagnostics Paper Size PWB (page 3-67).
Sensor tests for sensors A and B.
Does the displayed state change when
the sensors are blocked?

3 Check the Paper Size Switch connections. Go to Step 4. Connect the

For Paper Size Sensor A: sensor.
Are P/JF01 and P/JF52 connected?

For Paper Size Sensor B:

Are P/JF01 and P/JF53 connected?

Error Messages, Codes, and Procedures 3-217

Paper Size Jam in Tray 6 (Paper Size Sensors) Troubleshooting Procedure

Step Actions and Questions Yes No

4 Check continuity between the Paper Size Go to Step 5. Repair the wiring.
Sensors and the Tray 6 PWB.
For Paper Size Sensor A:
1. Disconnect P/JF01 and P/JF52.
2. Check for continuity at the following:
P/JF01-9 <=> PF52-1
P/JF01-8 <=> PF52-2
P/JF01-7 <=> PF52-3
For Paper Size Sensor B:
1. Disconnect P/JF01 and P/JF53.
2. Check for continuity at the following:
P/JF01-12 <=> PF53-1
P/JF01-11 <=> PF53-2
P/JF01-10 <=> PF53-3
Are these conductive?

5 Check for +5 V to the Paper Size Sensors. Replace the Paper Replace the Tray
For Paper Size Sensor A: Size Sensors 6 PWB
Is there +5 V across PF52-1 (+) <=> (page 3-42). (page 3-67).
ground?
For Paper Size Sensor B:
Is there +5 V across PF53-1 (+) <=>
ground?

Drum Cartridge Failure - Drum ATC Value Out of Range

The ATC Sensor in the Drum Cartridge has failed.

Temperature Sensor Failure (ATC Sensor) Troubleshooting Reference

Applicable Parts References

■ Drum Cartridge ■ Print Engine P/J Drum and Toner (page 10-6)
■ Front Harness A ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Drum Cartridge Detect ■ Print Engine LVPS Wiring (page 10-21)
■ Engine Logic Board ■ PL5.1 Laser, CRU and Toner Dispense (page 9-32)
■ PL8.1 Print Engine Electrical (page 9-40)

Temperature Sensor Failure (ATC Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Drum Cartridge installation. Go to Step 2. Replace the

Was the Drum Cartridge replaced? Drum Cartridge. If
the error persists,
go to Step 2.

3-218 Phaser 5500 Printer Service Manual

Temperature Sensor Failure (ATC Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

2 Test the Front Harness A. Replace the Go to Step 3.

Run the Service Diagnostics DRUM Detect Engine Logic
Cartridge Switch test. Board
Does the switch status change when (page 8-89).
the Drum Cartridge is moved in and
out?

3 Check the Drum Cartridge Detect Switch Go to Step 4. Connect P/J404.

connection.
Is P/J404 connected?

4 Check the Drum Cartridge Detect Switch Go to Step 5. Repair the wiring.
continuity.
Is there continuity between P/J404-1
<=> P/J404-3 when the Drum Cartridge
is installed?

5 Check for +5 V to the Drum Cartridge Replace the Drum Replace the
Detect Switch. Cartridge Detect Engine Logic
Is there +5 V across P/J404-3 (+) <=> Switch Board
ground? (page 8-60). (page 8-89).

Temp/Humidity Sensor Failure - Value Out of Range

The Temperature Sensor or Humidity Sensor has failed.

Temp/Humidity Sensor Failure (Environmental PWB) Troubleshooting Reference

Applicable Parts References

■ Environmental ■ Print Engine P/J Registration Transport (page 10-10)

Sensor PWB ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Engine Logic ■ Print Engine Xerographics Wiring (page 10-24)
Board
■ PL5.1 Laser, CRU, and Toner Dispense (page 9-32)
■ PL8.1 Print Engine Electrical (page 9-40)

Temp/Humidity Sensor Failure (Environmental PWB) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the harness connections. Go to Step 2. Connect P/J403

Are P/J403 and P/J150 connected? and P/J150. If the
error persists, go
to Step 2.

Error Messages, Codes, and Procedures 3-219

Temp/Humidity Sensor Failure (Environmental PWB) Troubleshooting Procedure

Step Actions and Questions Yes No

2 Check continuity between the sensor and Go to Step 3.. Repair the wiring.
the Engine Logic Board.
1. Disconnect P/J403 and P/J150.
2. Check for continuity at the following:
P/J403-B15 <=> P/J150-1
P/J403-B7 <=> P/J150-2
P/J403-B4 <=> P/J150-3
P/J403-B6 <=> P/J150-4
Are these conductive?

3 Check for +5 V to the sensor. Replace the Replace the

Is there +5 V across P/J403-15 <=> and Environmental Engine Logic
P/J403-4? PWB (page 8-64) Board
If the error (page 8-89).
persists, replace
the Engine Logic
Board
(page 8-89).

Face Down Tray Paper Full - Face Down Tray Full

The Full Stack Sensor on Exit 1 or Exit 2 indicates a Stack Full condition for the
Standard Output Tray.

Standard Output Tray Full (Exit Full Stack Sensor) Troubleshooting Reference

Applicable Parts References

■ Exit PWB ■ Print Engine P/J Laser and Exit PWB (page 10-7)
■ Engine Logic ■ Print Engine P/J Engine Logic Board (page 10-13)
Board ■ Print Engine Exit 1 Wiring (page 10-30)
■ Full Stack ■ PL6.2 Exit 1 (page 9-36)
Actuator Link ■ PL8.1 Print Engine Electrical (1/2)
■ Full Stack
■ Phaser 5500 Printer Options Service Manual
Actuator
■ Exit 2 P/J Locator (page 5-15)
■ Full Stack Sensor
■ Exit 2 Sensor/Fan Wiring (page 5-18)
■ PL24.2 Exit 2 (page 4-40)

Standard Output Tray Full (Exit Full Stack Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the actuator installation on the Go to Step 2. Correct the

affected Exit. installation.
Does the Actuator move normally and
pass through the sensing area?

3-220 Phaser 5500 Printer Service Manual

Standard Output Tray Full (Exit Full Stack Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

2 Test the Stack Full Sensor. Replace the Go to Step 3.

Run the Service Diagnostics Output Tray Engine Logic
Full test for the appropriate Exit. Board
Does the sensor state change when the (page 8-89).
actuator is moved and sensor is
blocked?

3 Check the Stack Full Sensor connections. Go to Step 4. Connect the

For Exit 1: sensor.
Are P/J118, P/J613 and P/J432
connected?
For Exit 2:
Are P/J113, P/J606B and P/J434
connected?

4 Check continuity between the Stack Full Go to Step 5. Repair the wiring.
Sensor and the Exit PWB.
For Exit 1:
Is there continuity on each wire
between P/J118 <=> P/J432?
For Exit 2:
Is there continuity on each wire
between P/J113 <=> P/J434?

5 Check for +5 V to the Stack Full Sensor. Replace the Full Go to Step 6.
For Exit 1: Stack Sensor.
Is there +5 V across P/J118-3 (+) <=>
ground?
For Exit 2:
Is there +5 V across P/J113-3 (+) <=>
ground?

6 Check the Exit PWB connections. Go to Step 7. Connect P/J421

Are P/J421 and P/J431 connected? and P/J431.

7 Check continuity between the Exit PWB Go to Step 8. Repair the wiring.
and Engine Logic Board.
1. Disconnect P/J431 and P/J421.
2. Check for continuity at the following:
P/J431-1 <=> P/J421-8
P/J431-2 <=> P/J421-7
P/J431-3 <=> P/J421-6
P/J431-4 <=> P/J421-5
P/J431-5 <=> P/J421-4
P/J431-6 <=> P/J421-3
P/J431-7 <=> P/J421-2
P/J431-8 <=> P/J421-1
Are these conductive?

8 Check for +5 V to the Exit PWB. Replace the Exit Replace the
Is there +5 V across P/J421-3 (+) <=> PWB (page 8-88). Engine Logic
ground? Board
(page 8-89).

Error Messages, Codes, and Procedures 3-221

Stacker Upper Tray Full - Finisher Tray Paper Full
The Full Stack Sensor on the Stacker Upper Tray indicates a Stack Full condition.

Upper Tray Full (Upper Tray Full Sensor) Troubleshooting Reference

Applicable Parts References

■ Finisher Main PWB ■ Phaser 5500 Printer Options Service Manual

■ Top Sensor ■ Finisher Main PWB P/J Locator (page 5-35)
Harness ■ Finisher Sensors (1/2) Wiring (page 5-40)
■ Main Sensor ■ PL25.13 Finisher Transport (2/2) (page 4-68)
Harness
■ PL25.14 Finisher Electrical (page 4-70)
■ Full Stack Sensor
■ PL25.15 Finisher Harness (page 4-72)

Upper Tray Full (Upper Tray Full Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Test the Upper Tray Full Sensor. Replace the Go to Step 2.

Run the Service Diagnostics Upper Tray Finisher Main
Full Sensor test. PWB
Does the sensor state change when the (page 3-248).
sensor area is covered?

2 Check the Top Tray Sensor and Main Go to Step 4. Connect and go
Sensor Harness connections. to Step 3.
Are P/J8322, P/J8393 and P/J8302A of
the Top Tray Sensor Harness
connected?

3 Print a Test Print. Go to Step 4. Problem solved.

Does the error still occur?

4 Check Top Sensor Harness continuity. Go to Step 5. Repair the Top

1. Disconnect P/J8322 and P/J8393. Sensor Harness.
2. Check for continuity at the following:
P/J8322-3 <=> J8393B-1
P/J8322-2 <=> J8393B-2
P/J8322-1 <=> J8393B-3
Are these conductive?

5 Check Top Tray Sensor Harness continuity. Go to Step 6. Repair the Top
1. Disconnect P/J8393 and P/J8302A. Tray Sensor
Harness.
2. Check for continuity at the following:
J8393A-3 <=> P/J8302A-10
J8393A-2 <=> P/J8302A-11
J8393A-1 <=> P/J8302A-12
Are these conductive?

3-222 Phaser 5500 Printer Service Manual

Upper Tray Full (Upper Tray Full Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

6 Check for +5 V to the Top Tray Full Sensor. Go to Step 7. Replace the
Is there +5 V across J8302A-12 <=> Finisher Main
J8302A-10 on the Finisher Main PWB? PWB
(page 3-248).

7 Check the Top Tray Full Sensor signal. Replace the Replace the
Does the voltage across P8302A-11 <=> Finisher Main Upper Tray Full
P8302A-10 on the Finisher Main PWB PWB sensor
change when the sensor is covered? (page 3-248). (page 3-233).

Stacker Lower Tray Full - Finisher Mix Full Stack

The Stacker Encoder Sensor for the Stacker Lower Tray indicates a Stack Full
condition.

Lower Tray Full (Stack Encoder Sensor) Troubleshooting Reference

Applicable Parts References

■ Finisher Main ■ Phaser 5500 Printer Options Service Manual

PWB ■ Finisher Main PWB P/J Locator (page 5-35)
■ Main Sensor ■ Finisher Sensors (2/2) Wiring (page 5-41)
Harness
■ Finisher Clutch and Solenoids Wiring (page 5-43)
■ Stacker Encoder
Sensor ■ PL25.6 Finisher Stack (page 4-54)
■ PL25.14 Finisher Electrical (page 4-70)
■ Elevator Motor
■ PL25.15 Finisher Harness (page 4-72)

Lower Tray Full (Stack Encoder Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Stacker Lower Tray for Remove the Go to Step 2.

obstructions. obstacles.
Are there any obstacles in the path of
the Stacker Lower Tray?

2 Check the Encoder wheel installation. Go to Step 3. Correct and go to

Does the Encoder rotate and enter the Step 3.
sensing area of the Stacker Encode
Sensor?

3 Test the Stacker Encoder Sensor. Go to Step 9. Go to Step 4.

Run the Service Diagnostics Stacker
Encode Sensor test.
Does the sensor state change when the
Elevator Motor Belt is moved by hand
rotating the Encoder Wheel?

Error Messages, Codes, and Procedures 3-223

Lower Tray Full (Stack Encoder Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

4 Check Stacker Encoder Sensor Harness Go to Step 6. Connect and go

connections. to Step 5.
Are P/J8328 and P/J8302B connected?

5 Print a Test Print. Go to Step 6. Problem solved.

Does the error still occur?

6 Check Stacker Encoder Sensor Harness Go to Step 7. Repair the

continuity. Stacker Encoder
1. Disconnect the sensor P/J8328, and P/ Sensor Harness.
J8302B on the Finisher Main PWB.
2. Check for continuity at the following:
P/J8328-3 <=> P/J8302B-12
P/J8328-2 <=> P/J8302B-13
P/J8328-1 <=> P/
J8302B-14
Are these conductive?

7 Check for +5 V to the Stacker Encode Go to Step 8. Replace the

Sensor. Finisher Main
Is the voltage across J8302B-14 <=> PWB
J8302B-12 on the Finisher Main PWB? (page 3-248).

8 Check Stacker Encode Sensor signal. Replace the Replace Stacker

Does the voltage across P8302B-13 and Finisher Main Encode Sensor
P8302B-12 on the Finisher Main PWB PWB (page 3-142).
change when the sensing area is (page 3-248).
blocked or opened?

9 Check the Elevator Motor. Replace the Go to Step 10.

Run the Service Diagnostics Stacker Motor Finisher Main
Up and Down tests alternately. PWB
Does the Elevator Motor operate? (page 3-248).

10 Check the Elevator Motor connection. Go to Step 12. Connect and go

Is P/J8305 connected to the Finisher to Step 11.
Main PWB?

11 Print a Test Print. Go to Step 12. Problem solved.

Does the error still occur?

12 Replace the Elevator Motor. Replace the Problem solved.

Print a Test Print. Finisher Main
Does the error still occur? PWB
(page 3-248).

3-224 Phaser 5500 Printer Service Manual

Stapler is Empty - Staple Pin Warning
The Low Staple Sensor in the Staple Cartridge indicates no staples remain.

Stapler is Empty (Low Staple Sensor) Troubleshooting Reference

Applicable Parts References

■ Finisher Main PWB ■ Phaser 5500 Printer Options Service Manual

■ Staple Harness ■ Finisher Main PWB P/J Locator (page 5-35)
■ Stapler Assembly ■ Finisher Staple P/J Locator (page 5-30)
■ Engine Logic ■ Finisher Stapler Wiring (page 5-45)
Board. ■ PL25.8 Finisher Staple (page 4-58)
■ PL25.14 Finisher Electrical (page 4-70)

Stapler is Empty (Low Staple Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Test the Low Staple Sensor. Go to Step 9. Go to Step 2.

Run the Service Diagnostics Staple Head
Low Staple Sensor test.
Does the sensor state change when the
Staple Cartridge is removed or
replaced?

2 Check the Staple Cartridge for faulty parts Replace faulty Go to Step 3.
and foreign particles. parts or clean as
Are there damaged parts or foreign needed.
particles?

3 Check the Staple Harness connections. Go to Step 5. Connect and go

Are P/J8356 and P/J8308 connected? to Step 4.

4 Cycle the printer power. Go to Step 5. Problem solved.

Does the error still occur?

5 Check Staple Harness continuity. Go to Step 6. Repair the Staple

1. Disconnect P/J8356 and P/J8308. Harness.
2. Check for continuity at the following:
P/J8356-1 <=> P/J8308-15
P/J8356-2 <=> P/J8308-14
P/J8356-3 <=> P/J8308-13
P/J8356-4 <=> P/J8308-12
P/J8356-5 <=> P/J8308-11
Are these conductive?

6 Check for +5 V to the Low Staple Sensor. Go to Step 7. Replace the

Is there +5 V across J8308-11 <=> Finisher Main
J8308-15 on the Finisher Main PWB? PWB
(page 3-248).

Error Messages, Codes, and Procedures 3-225

Stapler is Empty (Low Staple Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

7 Check the Low Staple Sensor signal. Go to Step 8. Replace the

Does the voltage across P8308-14 <=> Finisher Main
P8308-15 on the Finisher Main PWB PWB
change when the Staple Cartridge is (page 3-248).
removed or replaced?

8 Replace the Stapler Assembly. Go to Step 9. Problem solved.

Does the error still occur?

9 Replace the Finisher Main PWB. Replace the Problem solved.

Does the error still occur? Engine Logic
Board
(page 8-89).

Staple Cartridge is Low or Missing - Staple Pin Misfeed

The Self Priming Sensor in the Staple Cartridge indicates not ready.

Staple Cartridge Low or Missing (Self-Priming Senor) Troubleshooting Reference

Applicable Parts References

■ Finisher Main PWB ■ Phaser 5500 Printer Options Service Manual

■ Staple Harness ■ Finisher Main PWB P/J Locator (page 5-35)
■ Stapler Assembly ■ Finisher Staple P/J Locator (page 5-30)
■ Engine Logic Board. ■ Finisher Stapler Wiring (page 5-45)
■ PL25.8 Finisher Staple (page 4-58)
■ PL25.14 Finisher Electrical (page 4-70)

Staple Cartridge Low or Missing (Self-Priming Senor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Test the Self Priming Sensor. Go to Step 11. Go to Step 2.

Run the Service Diagnostics Staple Head
Self Priming Sensor test.
Does the sensor state change when the
Staple Cartridge is removed or
replaced?

2 Check the Staple Cartridge for a staple After removal, go Go to Step 4.

jam. to Step 3.
Is there a staple jam?

3 Cycle the printer power. Go to Step 4. Problem solved.

Does the error still occur?

3-226 Phaser 5500 Printer Service Manual

Staple Cartridge Low or Missing (Self-Priming Senor) Troubleshooting Procedure

Step Actions and Questions Yes No

4 Check the Staple Cartridge for faulty parts Replace faulty Go to Step 5.
and foreign particles. parts or clean as
Are there damaged parts or foreign needed.
particles?

5 Check the Staple Harness connections. Go to Step 7. Connect and go

Are P/J8356 and P/J8308 connected? to Step 6.

6 Cycle the printer power. Go to Step 7. Problem solved.

Does the error still occur?

7 Check Staple Harness continuity. Go to Step 8. Repair the Staple

1. Disconnect P/J8356 and P/J8308. Harness.
2. Check for continuity at the following:
P/J8356-1 <=> P/J8308-15
P/J8356-2 <=> P/J8308-14
P/J8356-3 <=> P/J8308-13
P/J8356-4 <=> P/J8308-12
P/J8356-5 <=> P/J8308-11
Are these conductive?

8 Check for +5 V to the Self Priming Sensor. Go to Step 9. Replace the

Is there +5 V across J8308-11 <=> Finisher Main
J8308-15 on the Finisher Main PWB? PWB
(page 3-248).

9 Check the Self Priming Sensor signal. Go to Step 10. Replace the
Does the voltage across P8308-14 <=> Finisher Main
P8308-15 on the Finisher Main PWB PWB
change when the Staple Cartridge is (page 3-248).
removed or replaced?

10 Replace the Stapler Assembly. Go to Step 11. Problem solved.

Does the error still occur?

11 Replace the Finisher Main PWB. Replace the Problem solved.

Does the error still occur? Engine Logic
Board
(page 8-89).

Error Messages, Codes, and Procedures 3-227

Stapler Failure - Staple Failure
The status of the Staple Home Sensor is not determined within the time specified
following a Stapler Move Motor forward operation. For Staple Move Motor reverse,
the Staple Home Sensor is not turned On in the time specified.

Stapler Failure (Staple Head Home Sensor) Troubleshooting Reference

Applicable Parts References

■ Finisher Main PWB ■ Phaser 5500 Printer Options Service Manual

■ Staple Harness ■ Finisher Main PWB P/J Locator (page 5-35)
■ Stapler Assembly ■ Finisher Staple P/J Locator (page 5-30)
■ Engine Logic Board. ■ Finisher Stapler Wiring (page 5-45)
■ PL25.8 Finisher Staple (page 4-58)
■ PL25.14 Finisher Electrical (page 4-70)

Stapler Failure (Staple Head Home Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Compiler Tray for obstructions. Remove the Go to Step 2.

Are there any obstructions in the obstacles.
Compiler Tray?

2 Test the Staple Motor in the Staple Head. Go to Step 6. Go to Step 3.

Run the Service Diagnostics Staple Motor
Forward and Reverse tests alternately.
Does the Staple Motor operate?

3 Check the Staple Motor Harness Go to Step 5. Connect and go

connections. to Step 4.
Are P/J8357 and P/J8308 connected?

4 Cycle the printer power. Go to Step 5. Problem solved.

Does the error still occur?

5 Check Staple Motor Harness continuity. Go to Step 11. Repair the Staple
1. Disconnect P/J8357 and P/J8308. Harness.
2. Check for continuity at the following:
J8357-1 <=> J8308-10
J8357-2 <=> J8308-9
J8357-3 <=> J8308-8
J8357-4 <=> J8308-7
Are these conductive?

6 Test the Staple Head Home Sensor. Go to Step 12. Go to Step 7.

Run the Service Diagnostics Staple Head
Home Sensor test.
Does the sensor state change when the
Staple gear is rotated?

3-228 Phaser 5500 Printer Service Manual

Stapler Failure (Staple Head Home Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

7 Check Staple Harness connections. Go to Step 9. Connect and go

Are P/J8356 and P/J8308 connected? to Step 8.

8 Cycle the printer power. Go to Step 9. Problem solved.

Does the error still occur?

9 Check Staple Harness continuity. Go to Step 10. Repair the Staple

1. Disconnect P/J8356 and P/J8308. Harness.
2. Check for continuity at the following:
P/J8356-1 <=> P/J8308-15
P/J8356-2 <=> P/J8308-14
P/J8356-3 <=> P/J8308-13
P/J8356-4 <=> P/J8308-12
P/J8356-5 <=> P/J8308-11
Are these conductive?

10 Check for +5 V to the Staple Assembly. Go to Step 11. Replace the

Is there +5 V across J8308-11 <=> Finisher Main
J8308-15 on the Finisher Main PWB? PWB
(page 3-248).

11 Replace the Stapler Assembly. Go to Step 12. Problem solved.

Does the error still occur?

12 Replace the Finisher Main PWB. Replace the Problem solved.

Does the error still occur? Engine Logic
Board
(page 8-89).

Staple Set Over Count

The Stacker Lower Tray set count has reached its limit.

Staple Set Over Count Troubleshooting Reference

Applicable Parts References

■ Finisher Main ■ Finisher Main PWB P/J Locator (page 5-35)

PWB ■ PL8.1 Print Engine Electrical (page 9-40)
■ Engine Logic ■ PL25.14 Finisher Electrical (page 4-70)
Board

Staple Set Over Count Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Finisher Main PWB. Go to Step 3. Connect and go

Are all the connectors connected to the to Step 2.
Finisher Main PWB?

Error Messages, Codes, and Procedures 3-229

Staple Set Over Count Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

2 Cycle the printer power. Go to Step 3. Problem solved.

Does the error still occur?

3 Replace the Finisher Main PWB. Replace the Problem solved.

Does the error still occur? Engine Logic
Board
(page 8-89).

Stacker Lower Tray Failure

The Stacker No Paper Sensor does not change state within the time specified
following the Stacker Lower Tray beginning to lower.

Lower Tray Failure (No Paper Sensor) Troubleshooting Reference

Applicable Parts References

■ Finisher Main PWB ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Sensor Actuator ■ PL8.1 Print Engine Electrical (page 9-40)
■ Stacker No Paper ■ Phaser 5500 Printer Options Service Manual
Sensor ■ Finisher Main PWB P/J Locator (page 5-35)
■ Main Sensor ■ Finisher Sensors (2/2) Wiring (page 5-41)
Harness
■ Finisher Clutch and Solenoids (page 5-43)
■ Elevator Motor ■ PL25.6 Finisher Stack (page 4-54)
■ Engine Logic
■ PL25.14 Finisher Electrical (page 4-70)
Board.
■ PL25.15 Finisher Harness (page 4-72)

Lower Tray Failure (No Paper Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the lower part of the Stacker for Remove any Go to Step 2.
obstacles. obstacles.
Are there any obstacles on the lower
part of the Stacker Tray?

2 Check the Actuator installation. Repair the Go to Step 3.

Does the Actuator enter the Upper Limit Actuator.
sensor sensing area?

3 Check the Stacker No Paper Sensor. Go to Step 9. Go to Step 4.

Run the Service Diagnostics Stacker No
Paper Sensor test.
Does the sensor state change when the
sensor is blocked?

3-230 Phaser 5500 Printer Service Manual

Lower Tray Failure (No Paper Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

4 Check No Paper Sensor Harness Go to Step 6. Connect and go

connection. to Step 5.
Are P/J8326 and P/J8302B connected?

5 Print a Test Print. Go to Step 6. Problem solved.

Does the error still occur?

6 Check No Paper Sensor Harness Go to Step 7. Repair the Main

continuity. Sensor Harness.
1. Disconnect P/J8326 and P/J8302B on
the Finisher Main PWB.
2. Check for continuity at the following:
P/J8326-3 <=> P/J8302B-15
P/J8326-2 <=> P/J8302B-16
P/J8326-1 <=> P/J8302B-17
Are these conductive?

7 Check for +5 V to the Stacker No Paper Go to Step 8. Replace the

Sensor. Finisher Main
Is there +5 V across P/J8302B-17 <=> P/ PWB
J8302B-15 on the Finisher Main PWB? (page 3-248).

8 Check the Stacker No Paper Sensor signal. Replace the Replace the
Does the voltage across P8302B-16 <=> Finisher Main sensor
P8302B-15 on the Finisher Main PWB PWB (page 3-143).
change when the sensor is blocked? (page 3-248).

9 Test the Elevator Motor. Go to Step 13. Go to Step 10.

Run the Service Diagnostics Stacker Motor
Up and Down tests alternately.
Does the Elevator Motor operate?

10 Check the Elevator Motor connection. Go to Step 12. Connect and go

Is P/J8305 connected to the Finisher to Step 11.
Main PWB?

11 Print a Test Print. Go to Step 12. Problem solved.

Does the error still occur?

12 Replace the Elevator Motor. Go to Step 13. Problem solved.

Print a Test Print.
Does the error still occur?

13 Replace the Finisher Main PWB. Replace the Problem solved.

Does the error still occur? Engine Logic
Board
(page 8-89).

Error Messages, Codes, and Procedures 3-231

Punch Waste Box is Missing
The Punch Box Set Sensor indicates the Punch Box is not installed in the Finisher.

Punch Box Missing (Punch Box Set Sensor) Troubleshooting Reference

Applicable Parts References

■ Punch Box Set Sensor ■ Phaser 5500 Printer Options Service Manual
■ Punch Box Sensor ■ Finisher Main PWB P/J Locator (page 5-35)
Harness ■ Finisher Punch P/J Locator (page 5-31)
■ Punch Sensor ■ Finisher Punch (1/2) Wiring (page 5-46)
Harness
■ PL8.1 Print Engine Electrical (page 9-40)
■ Finisher Main PWB
■ PL25.7 Finisher Punch (page 4-56)
■ Engine Logic Board.
■ PL25.14 Finisher Electrical (page 4-70)
■ PL25.15 Finisher Harness (page 4-72)

Punch Box Missing (Punch Box Set Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Test the Punch Box Set Sensor. Go to Step 8. Go to Step 2.

1. Open Door G.
2. Remove the Punch Box.
3. Run the Service Diagnostics Punch Box
Set Sensor test.
Does the sensor state change when the
Punch Box is removed and replaced?

2 Check the harness connections. Go to Step 4. Connect and go

Are P/J8353 and P/J8355 of the Punch to Step 3.
Box Sensor Harness, and P/J8355 and
P/J8307 of the Punch Sensor Harness
connected?

3 Cycle the printer power. Go to Step 4. Problem solved.

Does the error still occur?

4 Check Punch Box Sensor Harness Go to Step 5. Repair the wiring.

continuity.
1. Disconnect P/J8353 and P/J8355.
2. Check for continuity at the following:
J8353-3 <=> P8355-3
J8353-2 <=> P8355-2
J8353-1 <=> P8355-1
Are these conductive?

3-232 Phaser 5500 Printer Service Manual

Punch Box Missing (Punch Box Set Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

5 Check Punch Sensor Harness continuity. Go to Step 6. Repair the Punch

1. Disconnect P/J8355 and P/J8307. Sensor Harness.
2. Check for continuity at the following:
J8355-3 <=> J8307-A3
J8355-2 <=> J8307-A2
J8355-1 <=> J8307-A1
Are these conductive?

6 Check for +5 V to the Punch Box Set Go to Step 7. Replace the

Sensor Finisher Main
Is there +5 V across J8307-A1 <=> PWB
J8307-A3 on the Finisher Main PWB? (page 3-248).

7 Check the Punch Box Set Sensor signal. Go to Step 8. Replace the
Does the voltage across P/J8307-A2 <=> Punch Box Set
P/J8307-A3 on the Finisher Main PWB Sensor
change when the Punch Box is removed (page 3-154).
or replaced?

8 Replace the Finisher Main PWB. Replace the Problem solved.

Does the error still occur? Engine Logic
Board
(page 8-89).

Punch Waste Box is Full

The Punch Box counter has reached its maximum count.

Punch Box Full (Punch Box Counter) Troubleshooting Reference

Applicable Parts References

■ Punch Box Set Sensor ■ Phaser 5500 Printer Options Service Manual
■ Punch Box Sensor ■ Finisher Main PWB P/J Locator (page 5-35)
Harness ■ Finisher Punch P/J Locator (page 5-31)
■ Punch Sensor ■ Finisher Punch (1/2) Wiring (page 5-46)
Harness ■ PL8.1 Print Engine Electrical (page 9-40)
■ Finisher Main PWB ■ PL25.7 Finisher Punch (page 4-56)
■ Engine Logic Board.
■ PL25.14 Finisher Electrical (page 4-70)
■ PL25.15 Finisher Harness (page 4-72)

Error Messages, Codes, and Procedures 3-233

Punch Box Full (Punch Box Counter) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Reset the Punch Box Full Counter, Go to Step 2. Problem solved.

1. Open Door G.
2. Remove the Punch Box for a minimum
of four seconds, then replace the Punch
Box.
3. Close Door G.
Does the error still occur?

2 Test the Punch Box Set Sensor. Go to Step 8. Go to Step 3.

1. Open Door G.
2. Remove the Punch Box.
3. Run the Service Diagnostics Punch Box
Set Sensor test.
Does the sensor state change when the
Punch Box is removed and replaced?

3 Check the harness connections. Go to Step 5. Connect and go

Are P/J8353 and P/J8355 of the Punch to Step 4.
Box Sensor Harness, and P/J8355 and
P/J8307 of the Punch Sensor Harness
connected?

4 Cycle the printer power. Go to Step 5. Problem solved.

Does the error still occur?

5 Check Punch Box Sensor Harness Go to Step 6. Repair the wiring.

continuity.
1. Disconnect P/J8353 and P/J8355.
2. Check for continuity at the following:
J8353-3 <=> P8355-3
J8353-2 <=> P8355-2
J8353-1 <=> P8355-1
Are these conductive?

6 Check Punch Sensor Harness continuity. Go to Step 7. Repair the Punch

1. Disconnect P/J8355 and P/J8307. Sensor Harness.
2. Check for continuity at the following:
J8355-3 <=> J8307-A3
J8355-2 <=> J8307-A2
J8355-1 <=> J8307-A1
Are these conductive?

7 Check for +5 V to the Punch Box Set Go to Step 8. Replace the

Sensor Finisher Main
Is there +5 V across J8307-A1 <=> PWB
J8307-A3 on the Finisher Main PWB? (page 3-248).

3-234 Phaser 5500 Printer Service Manual

Punch Box Full (Punch Box Counter) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

8 Check the Punch Box Set Sensor signal. Go to Step 9. Replace the
Does the voltage across P/J8307-A2 <=> Punch Box Set
P/J8307-A3 on the Finisher Main PWB Sensor
change when the Punch Box is removed (page 3-154).
or replaced?

9 Replace the Finisher Main PWB. Replace the Problem solved.

Does the error still occur? Engine Logic
Board
(page 8-89).

Printer Front Door is Open - Front Cover is Open

The Printer’s Front Door Interlock Switch indicates that the Front Door is open.

Front Door Open (Front Door Interlock) Troubleshooting Reference

Applicable Parts References

■ Front Cover Interlock ■ Print Engine P/J Engine Logic Board (page 10-13)
Switch ■ Print Engine P/J Locator LVPS (page 10-16)
■ Engine Logic Board. ■ Print Engine LVPS Wiring (page 10-21)
■ PL1.1 Covers (2/2) (page 9-6)
■ PL8.1 Print Engine Electrical (page 9-40)

Front Door Open (Front Door Interlock) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check Front Door operation. Go to Step 2. Correct the

Does the Front Door open and close installation.
normally?

2 Test the Front Door Interlock Switch. Replace the Go to Step 3.

Run the Service Diagnostics Front Cover Engine Logic
Switch test. Board.
Does the sensor status change when
the Front Door is opened and closed?

3 Check the switch connections. Go to Step 4. Connect P/J121

Are P/J121 and P/J405 connected? and P/J405.

4 Check continuity between the switch and Go to Step 5. Repair the wiring.
the Engine Logic Board.
Is there continuity on each wire
between P/J121 <=> P/J405?

Error Messages, Codes, and Procedures 3-235

Front Door Open (Front Door Interlock) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

5 Check for +24 V to the switch. Replace the Replace the

Is there +24 V across P/J121-B1 (+) <=> Switch Engine Logic
ground? Board.

Slide In Tray 6 Feeder - Tray 6 Undocked

The Tray 6 Docking Switch indicates that Tray 6 is separated from the printer.

Tray 6 Undocked (Docking Interlock Switch) Troubleshooting Reference

Applicable Parts References

■ Tray 6 PWB ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Tray 6 Main ■ PL8.1 Print Engine Electrical (page 9-40)
Harness ■ Phaser 5500 Printer Options Service Manual
■ Tray 6 Docking ■ 2000-Sheet Feeder P/J Locator (page 5-20)
Switch
■ 2000-Sheet Feeder Interface Wiring (page 5-23)
■ Engine Logic
Board ■ PL22.7 Tray 6 Drive and Transportation (page 4-30)
■ PL22.8 Tray 6 Electrical (page 4-32)

Tray 6 Undocked (Docking Interlock Switch) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Tray 6 installation. Go to Step 2. Correct and go to

Is Tray 6 installed correctly? Step 2.

2 Check the Docking Switch condition. Replace the Go to Step 3.

Is the Docking Switch damaged? Docking Switch
(page 3-66).

3 Test the Docking Switch. Go to Step 10. Go to Step 4.

1. Pull Tray 6 away from the printer.
2. Run the Service Diagnostics Tray 6
Interlock Switch test.
Does the sensor status change when
the switch plunger is repeatedly
pushed?

4 Check Tray 6 Docking Switch Harness Go to Step 6. Connect and go

connections. to Step 5.
Are FS003, FS004 and P/JF08
connected?

5 Cycle printer power. Go to Step 6. Problem solved.

Does the error still occur?

3-236 Phaser 5500 Printer Service Manual

Tray 6 Undocked (Docking Interlock Switch) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

6 Check Tray 6 Docking Switch Harness Go to Step 7. Repair the Tray 6

continuity. Docking Switch
1. Disconnect FS003, FS004 and P/JF08. Harness.
2. Check for continuity at the following:
FS003 <=> P/JF08-1
FS004 <=> P/JF08-2
Are these conductive?

7 Check for +5 V to the Docking Switch. Go to Step 8. Replace the Tray

Is there +5 V across P/JF08-2 <=> P/ 6 PWB
JF04-2 on the Tray 6 PWB? (page 3-67).

8 Check the Docking Switch signal. Go to Step 9. Replace the

Does the voltage across P/JF08-1 <=> P/ Docking Switch
JF04-3 on the Tray 6 PWB change when (page 3-66).
the switch plunger is pushed?

9 Replace the Tray 6 PWB. Replace the Problem solved.

Does the error still occur? Engine Logic
Board
(page 8-89).

Close Door A - Door A is Open

The Door A Interlock Switch indicates that Door A is open.

Door A Open (Door A Interlock Switch) Troubleshooting Reference

Applicable Parts References

■ Door A Interlock ■ Print Engine P/J Locator Electrical (page 10-12)

Switch ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Engine Logic Board. ■ Print Engine LVPS Wiring (page 10-21)
■ PL4.2 L/H Upper Assembly (page 9-24)
■ PL8.1 Print Engine Electrical (page 9-40)

Door A Open (Door A Interlock Switch) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check Door A operation. Go to Step 2. Correct the

Does Door A open and close normally? installation.

2 Test the Door A Interlock Switch. Replace the Go to Step 3.

Run the Service Diagnostics Door A Engine Logic
Interlock Switch test. Board
Does the sensor status change when (page 8-89).
Door A is opened and closed?

Error Messages, Codes, and Procedures 3-237

Door A Open (Door A Interlock Switch) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

3 Check the switch connections. Go to Step 4. Connect P/J120

Are P/J120 and P/J405 connected? and P/J405.

4 Check continuity between the switch and Go to Step 5. Repair the wiring.
the Engine Logic Board.
Is there continuity on each wire
between P/J120 <=> P/J405?

5 Check for +24 V to the switch. Replace the Door Replace the
Is there +24 V across P/J120-B1 (+) <=> A Interlock Switch Engine Logic
ground? (page 8-45). Board
(page 8-89).

Close Door B - Door B is Open

The Door B Interlock Switch indicates that Door B is open.

Door B Open (Door B Interlock Switch) Troubleshooting Reference

Applicable Parts References

■ Door B Interlock ■ Print Engine P/J Tray 2 & 3 Feeder (page 10-11)
Switch ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Engine Logic ■ Print Engine Registration Transport Wiring (page 10-23)
Board. ■ PL4.1 L/H Upper Assembly (page 9-22)
■ PL8.1 Print Engine Electrical (page 9-40)

Door B Open (Door B Interlock Switch) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check Door B operation. Go to Step 2. Correct the

Does Door B open and close normally? installation.

2 Test the Door B Interlock Switch. Replace the Go to Step 3.

Run the Service Diagnostics Door B Engine Logic
Interlock Switch test. Board
Does the sensor status change when (page 8-89).
Door B is opened and closed?

3 Check the switch connections. Go to Step 4. Connect P/J106

Are P/J106 and P/J410 connected? and P/J410.

4 Check continuity between the switch and Go to Step 5. Repair the wiring.
the Engine Logic Board.
Is there continuity on each wire
between P/J106 <=> P/J410?

3-238 Phaser 5500 Printer Service Manual

Door B Open (Door B Interlock Switch) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

5 Check for +5 V to the switch. Replace the Replace the

Is there +5 V across P/J106-2 (+) <=> Switch Engine Logic
ground? (page 8-41). Board
(page 8-89).

Close Door C - Door C is Open

The Door C Interlock Switch on the 1000-Sheet Feeder indicates that Door C is open.

Door C Open (Door C Interlock Switch) Troubleshooting Reference

Applicable Parts References

■ Door C Interlock ■ Print Engine P/J Engine Logic Board (page 10-13)
Switch ■ PL8.1 Print Engine Electrical (page 9-40)
■ Engine Logic ■ Phaser 5500 Printer Options Service Manual
Board. ■ 1000-Sheet Feeder P/J Tray 4 & 5 Feeders (page 5-5)
■ 1000-Sheet Feeder Drive Wiring (page 5-8)
■ PL20.5 Transportation (page 4-14)

Door C Open (Door C Interlock Switch) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check Door C operation. Go to Step 2. Correct the

Does Door C open and close normally? installation.

2 Test the Door C Interlock Switch. Replace the Go to Step 3.

Run the Service Diagnostics Door C Engine Logic
Interlock Switch test. Board
Does the sensor state change each time (page 8-89).
the switch is pressed?

3 Check the switch connections. Go to Step 4. Connect FS812,

Are FS812, FS813 and P/J554 FS813 and P/
connected? J554.

4 Check continuity between the switch and Go to Step 5. Repair the wiring.
the Tray 4-5 PWB.
Is there continuity on each wire
between FS812 <=> P/J554?
Is there continuity on each wire
between FS813 <=> P/J554?

5 Check for +24 V to the switch. Replace the Go to Step 6.

Is there +24 V across FS813 <=> switch
ground? (page 3-28).

Error Messages, Codes, and Procedures 3-239

Door C Open (Door C Interlock Switch) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

6 Check the Tray 4-5 PWB connection. Go to Step 7. Connect P/J541

Are P/J541 and P/J413 connected? and P/J413.

7 Check continuity between the Tray 4-5 Go to Step 8. Repair the wiring.
PWB and the Engine Logic Board.
1. Disconnect P/J541 and P/J413.
2. Check for continuity at the following:
P/J541-1 <=> P/J413-A1
P/J541-2 <=> P/J413-A2
P/J541-3 <=> P/J413-A3
P/J541-4 <=> P/J413-A4
P/J541-5 <=> P/J413-A5
P/J541-6 <=> P/J413-A6
P/J541-7 <=> P/J413-B1
P/J541-8 <=> P/J413-B2
P/J541-9 <=> P/J413-B3
P/J541-10 <=> P/J413-B4
P/J541-11 <=> P/J413-B5
P/J541-12 <=> P/J413-B6
Are these conductive?

8 Check for +24 V to the Tray 4-5 PWB. Replace the Tray Replace the
Is there +24 V across P/J541-7 (+) <=> 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).

Close Door D - Door D is Open

The Door D Interlock Switch in the Duplex Unit indicates that Door D is open.

Door D Open (Door D Interlock Switch) Troubleshooting Reference

Applicable Parts References

■ Door D Interlock ■ Print Engine P/J Engine Logic Board (page 10-13)
SW ■ PL8.1 Print Engine Electrical (page 9-40)
■ Duplex PWB ■ Phaser 5500 Printer Options Service Manual
■ Engine Logic ■ Duplex Unit P/J Locator (page 5-12)
Board. ■ Duplex Unit Wiring (page 5-13)
■ PL23.1 Transportation (page 4-34)

Door D Open (Door D Interlock Switch) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check Door D operation. Go to Step 2. Correct the

Does Door D open and close normally? installation.

3-240 Phaser 5500 Printer Service Manual

Door D Open (Door D Interlock Switch) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

2 Test the Door D Interlock Switch. Replace the Go to Step 3.

Run the Service Diagnostics Door D Engine Logic
Interlock Switch test. Board
Does the sensor state change each time (page 8-89).
the switch is pressed?

3 Check the switch connections. Go to Step 4. Connect P/J124

Are J124 and P/J541 connected? and P/J541.

4 Check continuity between the switch and Go to Step 5. Repair the wiring.
the Duplex PWB.
Is there continuity on each wire
between J124 <=> P/J541?

5 Check for +5 V to the switch. Replace the Go to Step 6.

Is there +5 V across J124-2 <=> ground? switch
(page 3-74).

6 Check the Duplex PWB connection. Go to Step 7. Connect P/J540

Are P/J540 and P/J417 connected? and P/J417.

7 Check continuity between the Duplex PWB Go to Step 8. Repair the wiring.
and the Engine Logic Board.
1. Disconnect P/J540 and P/J417.
2. Check for continuity at the following:
P/J540-1 <=> P/J417-A1
P/J540-2 <=> P/J417-B1
P/J540-3 <=> P/J417-A2
P/J540-4 <=> P/J417-B2
P/J540-5 <=> P/J417-A3
P/J540-6 <=> P/J417-B3
P/J540-7 <=> P/J417-A4
P/J540-8 <=> P/J417-B4
Are these conductive?

8 Check for +5 V to the Duplex PWB. Replace the Replace the

Is there +5 V across P/J540-1 (+) <=> Duplex PWB Engine Logic
ground? (page 3-77). Board
(page 8-89).

Error Messages, Codes, and Procedures 3-241

Close Door E - Door E is Open
The Door E Interlock Switch in Exit 2 indicates that Door E is open.

Door E Open (Door E Interlock Switch) Troubleshooting Reference

Applicable Parts References

■ Door E Interlock ■ Print Engine P/J Laser and Exit PWB (page 10-7)
Switch ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Exit PWB ■ PL8.1 Print Engine Electrical (page 9-40)
■ Engine Logic ■ Phaser 5500 Printer Options Service Manual
Board.
■ Exit 2 P/J Locator (page 5-15)
■ Exit 2 Sensor/Fan Wiring (page 5-18)
■ PL24.2 Exit 2 Tray Guide Assembly (page 4-40)

Door E Open (Door E Interlock Switch) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check Door E operation. Go to Step 2. Correct the

Does Door E open and close normally? installation.

2 Test the Door E Interlock Switch. Reconnect the Go to Step 3.

Run the Service Diagnostics Door E Engine Logic
Interlock Switch test. Board connector.
Does the sensor state change each time
the switch is pressed?

3 Check the switch connections. Go to Step 4. Connect P/J116,

Are P/J116, P/J606B and P/J434 P/J606B and P/
connected? J434.

4 Check continuity between the switch and Go to Step 5. Repair the wiring.
the Exit PWB.
Is there continuity on each wire
between P/J116 and P/J434?

5 Check for +5 V to the switch. Replace the Door Replace the Exit
Is there +5 V across P/J116-2 (+)<=> E Interlock switch PWB (page 8-88).
ground? (page 3-95).

3-242 Phaser 5500 Printer Service Manual

Close Door F - Door F is Open
The Door F Interlock Sensor in the Horizontal Transport indicates Door F is open.

Door F Open (Door F Interlock Switch) Troubleshooting Reference

Applicable Parts References

■ H-X’port Top Cover ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Door F Interlock ■ PL8.1 Print Engine Electrical (page 9-40)
Sensor ■ Phaser 5500 Printer Options Service Manual
■ H-X’port Harness ■ Horizontal Transport P/J Locator (page 5-29)
■ H-X’port PWB ■ Finisher Main PWB P/J Locator (page 5-35)
■ Finisher Main ■ Horizontal Transport Wiring (page 5-39)
PWB ■ PL25.2 Horizontal Transport (1/2) (page 4-46)
■ Engine Logic
■ PL25.3 Horizontal Transport (2/2) (page 4-48)
Board.
■ PL25.14 Finisher Electrical (1/2) (page 4-70)

Door F Open (Door F Interlock Sensor) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check Door F operation. Go to Step 2. Correct the

Does Door F open and close smoothly? installation.

2 Check the Door F Interlock Sensor Replace the Top Go to Step 3.

Actuator. Cover
Is the actuator damaged? (page 3-108).

3 Check the Door F Interlock Sensor Go to Step 4. Correct the

installation. installation.
Is the sensor installed correctly?

4 Test the sensor. Go to Step 11. Go to Step 5.

Run the Service Diagnostics Door F
Interlock Sensor test.
Does the sensor state change when
Door F is opened and closed?

5 Check the Door F Interlock Sensor Go to Step 7. Connect and go

Harness connections. to Step 6.
Are P/J8382 of the harness, and P/
J8372 on the H-X’port PWB connected?

6 Cycle printer power. Go to Step 7. Problem solved.

Does the error still occur?

Error Messages, Codes, and Procedures 3-243

Door F Open (Door F Interlock Sensor) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

7 Check H-X’port Interlock Harness Go to Step 8. Repair the H-

continuity. X’port Harness.
1. Disconnect P/J8382 on the harness, and
P/J8372 on the H-X’port PWB.
2. Check for continuity at the following:
P/J8382-3 <=> P/J8372-1
P/J8382-2 <=> P/J8372-2
P/J8382-1 <=> P/J8372-3
Are these conductive?

8 Check for +5 V to the Door F Interlock Go to Step 9. Replace the

sensor. Finisher Main
Is there +5 V across P/J8372-3 <=> P/ PWB
J8372-1 on the H-X’port PWB? (page 3-248).

9 Check the Door F Interlock Sensor signal. Go to Step 10. Replace the Door
Does the voltage across P/J8372-3 <=> F Interlock
P/J8372-1 on the H-X’port PWB change Sensor
when the sensor is blocked? (page 3-116).

10 Replace the Door F Interlock Sensor. Go to Step 11. Problem solved.

Cycle the printer power.
Does the error still occur?

11 Replace the Finisher Main PWB. Replace the Problem solved.

Cycle the printer power. Engine Logic
Does the error still occur? Board
(page 8-89).

3-244 Phaser 5500 Printer Service Manual

Close Door G - Door G is Open
The Door G Interlock Switch behind the Finisher Front Door indicates Door G is
open.

Door G Open (Door G Interlock Switch) Troubleshooting Reference

Applicable Parts References

■ Finisher Front ■ Print Engine P/J Engine Logic Board (page 10-13)
Cover ■ PL8.1 Print Engine Electrical (page 9-40)
■ Door G Interlock ■ Phaser 5500 Printer Options Service Manual
Switch ■ Finisher P/J Locator Door G Interlock (page 5-30)
■ Interlock Harness
■ Finisher Main PWB P/J Locator (page 5-35)
■ Eject Cover Sensor
■ Finisher Power Wiring (page 5-38)
■ Finisher Main PWB ■ PL25.5 Finisher Covers (2/2) (page 4-52)
■ Engine Logic
■ PL25.9 Finisher Eject (1/3) (page 4-60)
Board.
■ PL25.14 Finisher Electrical (1/2) (page 4-70)
■ PL25.15 Finisher Electrical (2/2) (page 4-72)

Door G Open (Door G Interlock Switch) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check Door G operation. Go to Step 2. Correct the

Does Door G open and close smoothly? installation.

2 Check the Door G Interlock Switch Go to Step 3. Correct the

installation. installation.
Is the sensor installed correctly?

3 Test the Door G Interlock Switch. Go to Step 9. Go to Step 4.

Run the Service Diagnostics Door G
Interlock Switch test.
Does the sensor state change when
Door G is opened and closed?

4 Check the Door G Interlock Harness Go to Step 6. Connect and go

connections. to Step 5.
Are J8365 on the harness, J8364 on the
Eject Cover SW, and J8388 and J8314
on the Finisher Main PWB connected?

5 Cycle printer power. Go to Step 6. Problem solved.

Does the error still occur?

Error Messages, Codes, and Procedures 3-245

Door G Open (Door G Interlock Switch) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

6 Check Door G Interlock Harness continuity. Go to Step 7. Repair the

1. Disconnect J8365 on the harness, Interlock
J8364 on the Eject Cover SW, and Harness.
J8388 and J8314 on the Finisher Main
PWB.
2. Check for continuity at the following:
J8365-1A <=> J8388-2
J8365-1B <=> J8364-2
J8365-2A <=> J8314-3
J8365-2B <=> J8314-2
J8364-1 <=> J8388-1
J8364-3 <=> J8314-1
Are these conductive?

7 Check +5/+24 V to the Door G Interlock Go to Step 8. Replace the

Switch. Finisher Main
Is there +5 V across J8314-2 <=> ground PWB
on the Finisher Main PWB? (page 3-248).
Is there +24 V across J8388-1 <=>
ground on the Finisher Main PWB?

8 Check the Door G Interlock Switch signal. Replace the Replace the
Does the voltage across J8314-2 <=> Finisher Main Switch
J8314-3 on the Finisher Main PWB PWB (page 3-127).
change when the switch is pressed? (page 3-248).

9 Check the Eject Cover Switch. Go to Step 10. Replace the Door
Does the voltage across J8365-1B <=> H Interlock Switch
ground on the Door G Interlock Harness (page 3-176).
change when the Eject Cover Switch is
actuated?

10 Check the Door G Interlock signal. Go to Step 11. Replace the Door
Does the voltage across J8388-2 <=> G Interlock
ground on the Finisher Main PWB Switch.
change when the Eject Cover SW and
Door G Interlock Switch are actuated
simultaneously?

11 Replace the Finisher Main PWB. Replace the Problem solved.

Cycle printer power. Engine Logic
Does the error still occur? Board
(page 8-89).

3-246 Phaser 5500 Printer Service Manual

Close Door H - Door H is Open
The Door H (Finisher Eject Cover) Interlock Switch indicates Door H is open.

Door H Open (Door H Interlock Switch) Troubleshooting Reference

Applicable Parts References

■ Finisher Front ■ Print Engine P/J Engine Logic Board (page 10-13)
Cover ■ PL8.1 Print Engine Electrical (page 9-40)
■ Door G Interlock ■ Phaser 5500 Printer Options Service Manual
Switch ■ Finisher P/J Locator Door G Interlock (page 5-30)
■ Door H Interlock
■ Finisher P/J Locator Input Drive (page 5-30)
Switch
■ Interlock Harness ■ Finisher Main PWB P/J Locator (page 5-35)
■ Finisher Power Wiring (page 5-38)
■ Finisher Main PWB
■ PL25.5 Finisher Covers (2/2) (page 4-52)
■ Engine Logic
Board. ■ PL25.9 Finisher Eject (1/3) (page 4-60)
■ PL25.14 Finisher Electrical (1/2) (page 4-70)
■ PL25.15 Finisher Electrical (2/2) (page 4-72)

Door H Open (Door H Interlock Switch) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check Door G operation. Go to Step 2. Correct the

Does Door G open nd close correctly? installation.

2 Check the Door H Interlock Sensor Go to Step 3. Correct the

installation. installation.
Is the sensor installed correctly?

3 Check the Door H Interlock Harness Go to Step 5. Connect and go

connections. to Step 5.
Are J8365 on the harness, J8364 on the
Eject Cover SW, and J8388 and J8314
on the Finisher Main PWB connected?

4 Cycle printer power. Go to Step 5. Problem solved.

Does the error still occur?

5 Check Door H Interlock Harness continuity. Go to Step 6. Repair the

1. Disconnect J8365 on the harness, Interlock
J8364 on the Eject Cover SW, and Harness.
J8388 and J8314 on the Finisher Main
PWB.
2. Check for continuity at the following:
J8365-1A <=> J8388-2
J8365-1B <=> J8364-2
J8365-2A <=> J8314-3
J8365-2B <=> J8314-2
J8364-1 <=> J8388-1
J8364-3 <=> J8314-1
Are these conductive?

Error Messages, Codes, and Procedures 3-247

Door H Open (Door H Interlock Switch) Troubleshooting Procedure (Continued)

Step Actions and Questions Yes No

6 Check +5/+24 V to the Door G switch. Go to Step 7. Replace the

Is there +5 V across J8314-2 <=> ground Finisher Main
on the Finisher Main PWB? PWB
Is there +24 V across J8388-1 <=> (page 3-248).
ground on the Finisher Main PWB?

7 Check the Door G Interlock signal. Go to Step 8. Replace the Door

Does the voltage across J8314-2 <=> G Interlock
J8314-3 on the Finisher Main PWB Switch
change when the switch is pressed? (page 3-127).

8 Check the Door H Interlock Sensor. Go to Step 9. Replace the Door

Does the voltage across J8365-1B <=> H Interlock
ground on the Door H Interlock Harness Sensor
change when the Eject Cover Switch is (page 3-176).
actuated?

9 Check the Door G Interlock signal. Go to Step 10. Replace the Door
Does the voltage across J8388-2 <=> G Interlock
ground on the Finisher Main PWB Switch
change when the Eject Cover SW and (page 3-127).
Door G Interlock Switch are actuated
simultaneously?

10 Replace the Finisher Main PWB. Replace the Problem solved.

Cycle printer power. Engine Logic
Does the error still occur? Board
(page 8-89).

Close Door J - Door J is Open

The Door J Interlock Switch on the 2000-Sheet Feeder indicates that Door J is open.

Door J Open (Door J Interlock Switch) Troubleshooting Reference

Applicable Parts References

■ Tray 6 PWB ■ Print Engine P/J Engine Logic Board (page 10-13)
■ Door J Interlock ■ PL8.1 Print Engine Electrical (page 9-40)
Switch ■ Phaser 5500 Printer Options Service Manual
■ Tray 6 Main ■ 2000-Sheet Feeder P/J Locator (page 5-20)
Harness ■ 2000-Sheet Feeder Interface Wiring (page 5-23)
■ Door J
■ PL22.7 Tray 6 Drive and Transportation (page 4-30)
■ Engine Logic Board.
■ PL22.8 Tray 6 Electrical (page 4-32)

3-248 Phaser 5500 Printer Service Manual

Door J Open (Door J Interlock Switch) Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the condition of Door J. Replace Door J. Go to Step 2.

Is the Door J Interlock Switch actuator
damaged?

2 Test the Door J Interlock Switch. Go to Step 9. Go to Step 3.

Run the Service Diagnostics Door J
Interlock Switch test.
Does the sensor state change when
Door J is opened and closed?

3 Check Door J Interlock Harness Go to Step 5. Connect and go

connections. to Step 4.
Are FS001, FS002 and P/JF05
connected?

4 Cycle the printer power. Go to Step 5. Problem solved.

Does the error still occur?

5 Check Door J Interlock Harness continuity. Go to Step 6. Repair the Door J

1. Disconnect FS001, FS002 and P/JF05. Interlock
Harness.
2. Check for continuity at the following:
FS002 <=> P/JF05-2
FS001 <=> P/JF05-1
Are these conductive?

6 Check for +24 V to the Door J Interlock Go to Step 7. Replace the Tray
Switch. 6 PWB
Is there +24 V across PF05-2 <=> PF04-3 (page 3-67).
on the Tray 6 PWB?

7 Check the Door J Interlock Switch signal. Go to Step 8. Replace the Door
Does the voltage across PF05-1 <=> J Interlock Switch
PF04-3 on the Tray 6 PWB change when (page 3-62).
Door J is opened and closed?

8 Cycle printer power. Go to Step 9. Problem solved.

Does the error still occur?

9 Replace the Tray 6 PWB. Replace the Problem solved.

Does the error still occur? Engine Logic
Board
(page 8-89).

Error Messages, Codes, and Procedures 3-249

Replace Maintenance Kit
The Fuser Life Counter has reached its maximum count.

Replace Maintenance Kit Troubleshooting Reference

Applicable Parts References

■ Fuser ■ PL6.1 Fuser and Exit 1 Unit (page 9-34)

■ PL8.1 Print Engine Electrical (page 9-40)
■ Routine Maintenane Items (page 9-45)

Replace Maintenance Kit Troubleshooting Procedure

Step Actions and Questions Yes No

1 Warning: Allow the Fuser to cool. Replace the Problem solved.

1. Install a new Maintenance Kit. Engine Logic
Board
2. Reset the Fuser Life counter (page 6-9).
(page 8-89).
Does the error still occur?

Invalid or Missing Configuration Card

The printer’s Configuration Card is missing or defective. The printer operates as a
base model (non-networking) until a valid Configuration Card is detected.

Invalid or Missing Configuration Card Troubleshooting Reference

Applicable Parts References

■ Configuration Card ■ PL8.1 Print Engine Electrical (page 9-40)

■ I/P Board ■ Upgrade Kits and Options (page 9-45)

Invalid or Missing Configuration Card Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the Configuration Card installation. Replace the Problem solved.

Remove and reinsert the Configuration Configuration Card.
Card. If the problem
Does the error still occur? persists, replace the
I/P Board
(page 8-91).

3-250 Phaser 5500 Printer Service Manual

Duplicate IP Address Detected
Another device on the network is using the IP address assigned to this printer.

Duplicate IP Address Detected Troubleshooting Reference

Applicable Parts References

■ I/P Board ■ Resetting Connection Setup Values (6-10)

■ PL8.1 Print Engine Electrical (page 9-40)

Duplicate IP Address Detected Troubleshooting Procedure

Step Actions and Questions Yes No

1 Check the TCP/IP Address stored in the Advise the Enter the correct
printer’s NVRAM. customer of the IP address.
Is the address correct for the printer? address conflict.

Error Messages, Codes, and Procedures 3-251