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Arka Mitra: Mobile: 9836623684

Arka Mitra is a learning and development professional with over 8 years of experience in training design and delivery. He has worked with organizations like CII, Mohan Clothing Company, and Pantaloons Fashion, conceptualizing and implementing leadership programs, retail training, and customer service training. He is passionate about applying new technologies like micro-learning and gamification to make learning more impactful.

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102 views4 pages

Arka Mitra: Mobile: 9836623684

Arka Mitra is a learning and development professional with over 8 years of experience in training design and delivery. He has worked with organizations like CII, Mohan Clothing Company, and Pantaloons Fashion, conceptualizing and implementing leadership programs, retail training, and customer service training. He is passionate about applying new technologies like micro-learning and gamification to make learning more impactful.

Uploaded by

arkamitra
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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ARKA MITRA

E-mail ID: [email protected]


Mobile: 9836623684

Summary
A thorough Learning and Development professional involved in all aspects of the Training Cycle
for organizations. My present role involves interacting with organizations to understand the gap in
learning for a specific cohort and designing suitable learning journeys which ensures that organizational
workforce develops the skills and capabilities to drive business performance. I am highly
passionate about the impact of technology in the L&D space and its various possibilities of
managing Talent effectively in the New World of Work.

Professional Experience

1. Name of the organization: Confederation of Indian Industry (CII)

Working since: 8th August 2016 till date


Position Held: Executive Officer

 Conceptualization, development, organization, implementation and co-ordination of


the following leadership development programmes in all respect:

 Young Leadership Development Programme: A comprehensive long duration


leadership development programme for development of frontline leaders.

 Certified Leadership Development programme for First Time Managers: A long


duration programme which helps participants succeed by providing them with the
mindset, skillset and toolset required for a successful transition from individual
contributor to manager.

 CII Certified Online Programme on People Analytics: Futuristic HR Management
programme designed to impart in-depth knowledge in Data-driven Analysis to the
HR fraternity equipping them with the skills to apply Analytics in HR and drive
better business results and help organizations to create the future leadership
pipeline.

 Conceptualization, theme selection, programme drafting, selection and
onboarding of best-in-class speakers and practitioners for the following major
flagship Conference:
 CII National HR Conclave (2017 – 2020): A premier platform for top HR
Leaders and practitioners to ideate and share perspectives on the changing
role of HR. 

 Spearheaded research on trends, themes and developments in the HR space

 Organized Leadership Masterclass Series on topical HR themes. The following themes


were addressed:
 Leveraging the power of HR Analytics
 Talent Management in the New World of Work
 Virtual Culture Blueprint
 Agile Organizations and the role of HR

 Constitution, liaising and end-to-end handling of the following Committees:

 CII National Committee on Leadership & HR: A group of top CHROs from leading
Indian organizations that works towards driving HR as a critical business agenda and
competition differentiator.
 CII Centre of Excellence for Leadership Learning & Development Core Group: This
Core Group is the Think Tank of the Centre that provides strategic guidance to
identify, plan and implement specific interventions based on the current industry
requirements and in consonance with national/ international trends.

2. Name of the organization: Mohan Clothing Company Pvt. Ltd. (Blackberrys Menswear)

Working Period: 10th August 2015 to 7th August


2016 Position Held: Regional Trainer
Key Responsibilities

 Provide training to all frontend retail personnel in order to attain desired service quality.

 Develop a training calendar in line with company objectives and ensuring training delivery
as per the calendar

 Performing TNA for various training programs.

 Develop content as per business requirement based on the principles of andragogy.

 Manage the process of In-Store Induction for new employees.

 Record and analyzing training effectiveness data.

 Accurately track attendance to training sessions within the store.

3. Name of the organization: Pantaloons Fashion and Retail India Ltd.


Working Period: 12th September 2012 to 9th August
2015 Positions Held:

Learning Delivery Specialist, Aditya Birla Centre for Retail


Excellence Key Responsibilities

 Training delivery in the following areas:


 Product Knowledge
 Induction training
 Customer Service
 Selling Skills
 Standard Operating Procedures
 Delivery of training to front end retail executive including fashion assistants,
department managers and store managers.

 Ensuring that the training facility is equipped with all state-of-the-art facilities.

 Interacting with store HR and store manager to update on the behavioral changes of
the trainees.

 Interacting with store managers to find out the latent training needs and conducting
TNA.

 Develop quality content and conduct pilot training batches.

Executive Customer Service, Pantaloons Fashion and


Retail Ltd. Key Responsibilities

 Responsible for the overall management of the Customer Service Desk, which handled
post sale services, at the store.
 End-to-end handling of the Loyalty Program of Pantaloons for the store.

 Providing personalized customer service and shopping assistance to select premium


customers.
 Creating an engaging in-store ambience by conducting customer delight activities to
increase engagement and participation.
 Provide training to fashion assistants, department managers and store managers on
various retail issues like customer service, product knowledge, visual merchandising,
retail KPI.

Competencies & Skills


 Training Needs Analysis - Liaise with organizational leaders to understand the business
requirements and design suitable learning interventions.
 Establish learning objectives and create detailed design for specific learning interventions.
 Facilitation of Learning Workshops.
 Understanding of contemporary concepts such as micro-learning, blended learning, mobile
learning etc.
 Deep understanding of overall retail processes and functioning and specific interventions
required for the retail industry.
 Adult learning and development principles.
 Understanding of technology in L&D and its immediate and long-term impact on
organizational learning.
 Understanding of the impact of gamification in a learning environment.

Educational Qualification Details

 MBA (Marketing & Retail) from Eastern Institute for Integrated Learning in Management
Kolkata in 2013.
 Completed B.Sc (Hons) in Computer Science from University of Calcutta in 2010
 Passed ISC from St. Paul’s Mission School in 2007
 Passed ICSE from Union Chapel School in 2005.

Personal Details
 Father’s Name: Late Amit Kumar Mitra

 Date of Birth: 12th July 1988

 Languages Known: English, Bengali & Hindi

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