ASSIGNMENT BRIEF

Qualification BTEC Level 5 HND Diploma in Computing

Unit number Unit 3: Professional Practice

Assignment title Planning a training Event

Academic Year 2020-2021

Unit Tutor Ngo Quoc Anh

Issue date Submission date

IV name and date Tran Kien Trung- GCS190422

Submission format
Part 1: Requirements

The submission is in the form of a completed individual portfolio folder, including the tasks set out in the
Assignment Brief. This assignment involves group work but each student should submit an individual
portfolio folder.

Part 1: A four-day training schedule (using project management software) and a training package to
include a range of activities, seminars, workshops, team-building activities and break-out sessions.

Part 2: Ten-minute Microsoft® PowerPoint® style presentation with interactive links to suitable sites and
an activity sheet (Your research should be referenced using the Harvard referencing system. The
recommended word limit is 500 words, including speaker notes, although you will not be penalized for
exceeding the total word limit).
Part 3: A written evaluation of your performance in this task and your contribution to the team. You are
required to make use of headings, paragraphs, subsections and illustrations as appropriate, and all work
must be supported with research and referenced using the Harvard referencing system. The
recommended word limit is 500–1,000 words, although you will not be penalized for exceeding the total
word limit.

Assignment Brief and Guidance

You have been asked to support your training and development manager with the planning and
implementation of a professional development event targeted at internal employees within the
organization that you work in.

The training event is scheduled over a four –days (4) period at a nearby residential center, and will include
a number of workshops, coaching sessions and team-building activities. The center requires a schedule
of the types of activities proposed so that plans can be finalized. In addition, any guest speakers or
motivational coaches will also require a minimum of three weeks’ notice for all bookings.

You have also been asked to design and deliver a workshop as part of the training event based on the
dynamics of team working.

Working in small groups (3-4 per group):

1. Produce a professional event schedule (using project management software) and WBS (work
breakdown structure) that identifies planning and resourcing prior to the four-day event. In addition,
design a training pack to include a range of activities, seminars, workshops, team- building activities and
break-out sessions.

2. Design ten minutes workshop session based on ‘team dynamics’ to include a presentation, interactive
links to suitable sites and an activity sheet that will require delegates to take part in some form of team-
building task.

Working individually:
 3. Following the event, your training and development manager has asked you to provide some
feedback. Produce a written team evaluation of the effectiveness and application of
interpersonal skills during the design and delivery process. You should also include a self-
evaluation of your performance in this project and your contribution to the team you worked in.
Explain what kind of skills and qualities you gain from this project and what values you added to
your personal development plan.
4. Identify the problems may have and produce a report on discussing problem-solving and its
importance in planning and running an event. Your report should include a discussion of various
problem-solving techniques and justify the solution methodologies used during your project. You
should also include a critique of the application of critical reasoning and your experiences of it.

Part 3: Learning outcomes: LO1, LO2

Assessment Criteria

Pass Merit Distinction

LO1: Demonstrate a range of interpersonal and transferable communication skills to a target audience

P1 Demonstrate, using different M1 Design a professional D1 Evaluate the effectiveness

communication styles and formats, that schedule to support the and application of interpersonal
you can effectively design and deliver a
planning of an event, to skills during the design and
training event for a given target
audience. include contingencies and delivery of a training event.
justifications of time
allocated.

P2 Demonstrate that you have used

effective time management skills in
planning an event.

LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios

P3 Demonstrate the use of different M2 Research the use of D2 Critique the process of
problem-solving techniques in the different problem-solving applying critical reasoning to a
given task/activity or event.
design and delivery of an event. techniques used in the
design and delivery of an
event.

P4 Demonstrate that critical reasoning M3 Justify the use and

has been applied to a given solution. application of a range of
solution methodologies.

Contents
A. DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT YOU CAN EFFECTIVELY
DESIGN AND DELIVER A TRANING EVENT FOR A GIVEN TARGET AUDIENCE (P1) ..................................................... 6
I. Definition and the importance of communication skill: ................................................................................. 6
Importance of communication skills: ....................................................................................................................... 7
II. Verbal communication ..................................................................................................................................... 9
III. Non-verbal communication ....................................................................................................................... 10
B. DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN PLANNING AN EVENT
(P2)…… ........................................................................................................................................................................ 11
I. Definition and the importance of time management skill : ......................................................................... 12
Why are time management skills important? ........................................................................................................ 12
II. Planning a training event (group work)......................................................................................................... 13
2.1. Name of the Training program: “Create your future and how to become a professional
programmer”…… .................................................................................................................................................... 13
2.2. Goals of the Training program: .................................................................................................................. 13
Event objectives : .................................................................................................................................................... 13
Scope :..................................................................................................................................................................... 13
 WBS chart : ............................................................................................................................................................. 13
WBS’s activity information: .................................................................................................................................... 14
Training Schedule :.................................................................................................................................................. 20
2.3. Participants:................................................................................................................................................ 21
2.4. GANTT chart: (time frame to prepare for the event) :.............................................................................. 22
Agenda : .................................................................................................................................................................. 22
Training Event............................................................................................................................................................. 22
Date Begin 1st- Oct .................................................................................................................................................. 22
Attendees:............................................................................................................................................................... 22
Day 1 : 1st Oct .......................................................................................................................................................... 22
From : 6:30AM- 4:00PM ......................................................................................................................................... 22
Day 2 : 2nd Oct ......................................................................................................................................................... 23
From : 6:30AM- 4:00PM ........................................................................................................................................ 23
Day 3: 3th Oct ......................................................................................................................................................... 23
From : 6:30AM- 4:00PM ........................................................................................................................................ 23
Day 4 : 4th Oct.......................................................................................................................................................... 23
From : 6:30AM -4:00PM ......................................................................................................................................... 23
C. DEMONSTRATE THE USE OF DIFFERENT PROBLEM SOLVING TECHNIQUES IN THE DESIGN AND DELIVERY OF
AN EVENT (P3) ............................................................................................................................................................ 23
I. Definition and the importance of problem solving: ..................................................................................... 23
Importance of problem solving skills ...................................................................................................................... 24
II. Some techniques and tools for the problem solving .................................................................................... 24
III. Problems and solutions in the training event: .......................................................................................... 26
D. DEMONSTRATE THAT CRITICAL REASONING HAS BEEN APPLIED TO A GIVEN SOLUTION (P4) ...................... 28
I. Definition and the importance of critical reasoning: .................................................................................... 29
The importance of critical thinking : ....................................................................................................................... 29
II. Apply to a given solution : ............................................................................................................................. 30
E. PERFORMANCE EVALUATION : ...................................................................................................................... 31
F. REFERENCE LIST : ................................................................................................................................................ 32
 A. DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT YOU CAN
EFFECTIVELY DESIGN AND DELIVER A TRANING EVENT FOR A GIVEN TARGET AUDIENCE (P1)
I. Definition and the importance of communication skill:

Communication skills are the abilities you use when giving and receiving different kinds of information. Some
examples include communicating new ideas, feelings or even an update on your project. Communication skills
involve listening, speaking, observing and empathising. It is also helpful to understand the differences in how to
communicate through face-to-face interactions, phone conversations and digital communications like email and
social media.

Examples of communication skills

There are different types of communication skills you can learn and practice to help you become an effective
communicator. Many of these skills work together making it important to practice communication skills in
different contexts whenever possible.

Active listening

Active listening means paying close attention to the person who is speaking to you. People who are active listeners
are well-regarded by their co-workers because of the attention and respect they offer others. While it seems
simple, this is a skill that can be hard to develop and improve. You can be an active listener by focusing on the
speaker, avoiding distractions like cell phones, laptops or other projects and by preparing questions, comments or
ideas to thoughtfully respond.

Adapting your communication style to your audience

Different styles of communication are appropriate in different situations. To make the best use of your
communication skills, it’s important to consider your audience and the most effective format to communicate with
them.
For example, if you are communicating with a potential employer, it’s better to send a formal email or call them
on the phone. Depending on the situation, you may even need to send a formal, typed letter over other forms of
communication. In the workplace, you may find it’s easier to communicate complex information in person or via a
video conference than in a long, dense email.

Friendliness
In friendships, characteristics such as honesty and kindness often foster trust and understanding. The same
characteristics are important in workplace relationships. When you’re working with others, approach your
interactions with a positive attitude, keep an open mind and ask questions to help you understand where they’re
coming from. Small gestures such as asking someone how they’re doing, smiling as they speak or offering praise
for work well done can help you foster productive relationships with both colleagues and managers.

Confidence
In the workplace, people are more likely to respond to ideas that are presented with confidence. There are many
ways to appear confident such as making eye contact when you’re addressing someone, sitting up straight with
your shoulders open and preparing ahead of time so your thoughts are polished. You’ll find confident
communication comes in handy not just on the job but during the job interview process as well.
Giving and receiving feedback

Strong communicators can accept critical feedback and provide constructive input to others. Feedback should
answer questions, provide solutions or help strengthen the project or topic at hand.

Volume and clarity

When you’re speaking, it’s important to be clear and audible. Adjusting your speaking voice so you can be heard in
a variety of settings is a skill and it’s critical to communicating effectively. Speaking too loudly may be disrespectful
or awkward in certain settings. If you’re unsure, read the room to see how others are communicating.

Empathy

Empathy means that you can understand and share the emotions of others. This communication skill is important
in both team and one-on-one settings. In both cases, you will need to understand other people’s emotions and
select an appropriate response. For example, if someone is expressing anger or frustration, empathy can help you
acknowledge and diffuse their emotion. At the same time, being able to understand when someone is feeling
positive and enthusiastic can help you get support for your ideas and projects.

Respect

A key aspect of respect is knowing when to initiate communication and respond. In a team or group setting,
allowing others to speak without interruption is seen as a necessary communication skill. Respectfully
communicating also means using your time with someone else wisely—staying on topic, asking clear questions
and responding fully to any questions you’ve been asked.

Understanding nonverbal cues

A great deal of communication happens through nonverbal cues such as body language, facial expressions and eye
contact. When you’re listening to someone, you should be paying attention to what they’re saying as well as their
nonverbal language. By the same measure, you should be conscious of your body language when you’re
communicating to ensure you’re sending appropriate cues to others.

Responsiveness

Whether you’re returning a phone call or sending a reply to an email, fast communicators are viewed as more
effective than those who are slow to respond. One method is to consider how long your response will take. Is this
a request or question you can answer in the next five minutes? If so, it may be a good idea to address it as soon as
you see it. If it’s a more complex request or question, you can still acknowledge that you’ve received the message
and let the other person know you will respond in full later.

Importance of communication skills:

1. Valued in the workplace:

If you are applying for jobs or looking for a promotion with your current employer, you will almost certainly need
to demonstrate good communication skills. Communication skills are needed to speak appropriately with a wide
variety of people whilst maintaining good eye contact, demonstrate a varied vocabulary and tailor your language
to your audience, listen effectively, present your ideas appropriately, write clearly and concisely, and work well in
a group. Many of these are essential business skills that employers seek.

Having the ability to listen carefully, speak clearly and put others at ease is valuable in any organisation and can
involve a wide range of skills:

 Listening to others and showing interest in what they say

 Dealing with telephone conversations appropriately
 Encouraging interest and interaction from others in your team
 Expressing an opinion or asking a question clearly
 Being able to persuade others

2. In demand by businesses

Oral and written communication proficiencies are consistently ranked in the top ten desirable skills by employer
surveys year after year. Employees are often encouraged to take online courses and in-person training to improve
their presentation and communication skills.

3. Helps your career progression

You will need to request information, discuss problems, give instructions, work in teams, interact with colleagues
and clients. If you are to achieve co-operation and effective teamwork, good human relations skills are essential.
Also, as the workplace is also becoming more global, there are many factors to consider if you are to communicate
well in such a diverse environment.

Being able to deliver messages clearly and understand other people means work can be completed more
effectively and to the benefit of the company as a whole.

Employers want staff who can think for themselves, use initiative and solve problems, staff who are interested in
the long-term success of the company. If you are to be seen as a valued member of the organisation, it is
important not just to be able to do your job well, but also to communicate your thoughts on how the processes
and products or services can be improved.

4. Allows you to speak concisely

It is natural to feel some nerves when speaking to superiors or to clients. Communication skills training will help
you learn how best to communicate effectively in a wide range of situations, and how to be direct in order to get
the most out of your dealings with others.

5. Builds better rapport with customers

Customers desire nothing more than to be understood by a company and they wish to feel like they are being
heard and listened to. This is a particularly important point if your business involves a large amount of contact
with customers, either face-to-face or over the phone.

6. Influences how you learn

Communication skills have played an important part of your existing knowledge and beliefs. You learn to speak in
public by first having conversations, then by answering questions and then by expressing your opinions. You learn
to write by first learning to read, then by writing and learning to think critically. Good communication skills help
you absorb information and express your ideas in a clear, concise and meaningful way to other people.

7. Enhances your professional image

You want to make a good first impression on your friends and family, instructors, and employer. They all want you
to convey a positive image, as it reflects on them. In your career, you will represent your business or company in
spoken and written form. Your professionalism and attention to detail will reflect positively on you and set you up
for success.

8. Other benefits of effective communication

The most successful organisations understand that if they are to be successful in today’s business world, good
communication at all levels is essential. Here is a useful mnemonic to remember the benefits you and your
organisation can achieve from effective communication:

 Stronger decision-making and problem-solving

 Upturn in productivity
 Convincing and compelling corporate materials
 Clearer, more streamlined workflow
 Sound business relationships
 Successful response ensured

II. Verbal communication

The Verbal Communication is a type of oral communication wherein the message is transmitted through the
spoken words. Here the sender gives words to his feelings, thoughts, ideas and opinions and expresses them in the
form of speeches, discussions, presentations, and conversations.

The effectiveness of the verbal communication depends on the tone of the speaker, clarity of speech, volume,
speed, body language and the quality of words used in the conversation. In the case of the verbal communication,
the feedback is immediate since there are a simultaneous transmission and receipt of the message by the sender
and receiver respectively.

The sender must keep his speech tone high and clearly audible to all and must design the subject matter keeping
the target audience in mind. The sender should always cross check with the receiver to ensure that the message is
understood in absolutely the same way as it was intended. Such communication is more prone to errors as
sometimes the words are not sufficient to express the feelings and emotions of a person.

The success of the verbal communication depends not only on the speaking ability of an individual but also on the
listening skills. How effectively an individual listens to the subject matter decides the effectiveness of the
communication. The verbal communication is applicable in both the formal and informal kind of situations.

III. Non-verbal communication

Nonverbal communication (NVC) is the transmission of messages or signals through a nonverbal platform such
as eye contact, facial expressions, gestures, posture, and the distance between two individuals. It includes the use
of visual cues such as body language (kinesics), distance (proxemics) and physical environments/appearance, of
voice (paralanguage) and of touch (haptics).[1] It can also include the use of time (chronemics) and eye contact
and the actions of looking while talking and listening, frequency of glances, patterns of fixation, pupil dilation, and
blink rate (oculesics).

The study of nonverbal communication started in 1872 with the publication of "The Expression of the Emotions in
Man and Animals" by Charles Darwin. Darwin began to study nonverbal communication as he noticed the
interactions between animals such as lions, tigers, dogs etc. and realized they also communicated by gestures and
expressions. For the first time, nonverbal communication was studied and its relevance questioned.[2] Today,
scholars argue that nonverbal communication can convey more meaning than verbal communication. Some
scholars state that most people trust forms of nonverbal communication over verbal communication. Ray
Birdwhistell concludes that nonverbal communication accounts for 60–70 percent of human communication,
although according to other researchers the communication type is not quantifiable or does not reflect modern
human communication, especially when people rely so much on written means.
Just as speech contains nonverbal elements known as paralanguage, including voice quality, rate, pitch, loudness,
and speaking style, as well as prosodic features such as rhythm, intonation, and stress, so written texts have
nonverbal elements such as handwriting style, spatial arrangement of words, or the physical layout of a page.
However, much of the study of nonverbal communication has focused on interaction between individuals, where
it can be classified into three principal areas: environmental conditions where communication takes place,
physical characteristics of the communicators, and behaviors of communicators during interaction.

Nonverbal communication involves the conscious and unconscious processes of encoding and decoding. Encoding
is called "nonverbal expressivity", according to (Rosenthal et. al, 1979), which was defined as our ability to express
emotions in a way that can be accurately interpreted by the receiver(s). Decoding is called "nonverbal sensitivity",
according to (Rosenthal et al., 1976). It is defined as the ability to take this encoded emotion and interpret its
meanings accurately to what the sender intended.[8] Encoding is the act of generating information such as facial
expressions, gestures, and postures. Encoding information utilizes signals which we may think to be universal.
Decoding is the interpretation of information from received sensations given by the encoder. Decoding
information utilizes knowledge one may have of certain received sensations. For example, in the picture above,
the encoder holds up two fingers, and the decoder may know from previous experience that this means
two. There are some "decoding rules", according to (Buck, 1983, p. 217), which state that in some cases a person
may be able to properly assess some nonverbal cues and understand their meaning, whereas others they might
not be able to do so as effectively.[8] Both of these skills can vary from person to person, with some people being
better than others at one or both. These individuals would be more socially adjusted and have better
interpersonal relationships. An example of this would be with gender, woman are found to be better encoders and
decoders than men, being more sensitive and expressive in emotions than men.

Culture plays an important role in nonverbal communication, and it is one aspect that helps to influence how
learning activities are organized. In many Indigenous American communities, for example, there is often an
emphasis on nonverbal communication, which acts as a valued means by which children learn. In this sense,
learning is not dependent on verbal communication; rather, it is nonverbal communication which serves as a
primary means of not only organizing interpersonal interactions, but also conveying cultural values, and children
learn how to participate in this system from a young age.

B. DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN PLANNING AN EVENT
(P2)
 I. Definition and the importance of time management skill :

Time management skills include a variety of skills that will help you manage your time well.
Some of the most important time management skills include:
 Organization: Staying organized can help you maintain a clear picture of what you need to
complete and when. Being well-organized might mean maintaining an up-to-date calendar, being
able to locate certain documents easily, having a tidy environment and taking detailed, diligent
notes.
 Prioritization: Assessing each of your responsibilities for priority is key in being a good time
manager. There are many ways to prioritize what you need to accomplish. You might decide to
complete fast, simple items followed by longer, more involved ones. Alternatively, you might
prioritize your tasks starting with the most time-sensitive, or a combination of both.
 Goal-setting: Setting goals is the first step to becoming a good time manager. Goal-setting allows
you to clearly understand your end goal and what exactly you need to prioritize to accomplish it.
Setting both short and long-term goals can lead to success in your career.
 Communication: Developing strong communication skills can allow you to make your plans and
goals clear to people you work with. It also allows you to delegate, which lets you focus on
completing the most important, relevant tasks that align with your goals.
 Planning: A fundamental part of time management is planning. Being efficient in planning out your
day, meetings and how you will accomplish things will help you stick to your schedule.
 Delegation: Being a good time manager means only completing work that will help you and your
company accomplish goals. While this skill is most often done by managers, you can also practice
delegating tasks if you are managing a project. While it can often be difficult to say “no” when
someone asks you to do something at work, it is important to practice having boundaries to
manage your time well and ultimately accomplish your goals.
 Stress management :When practicing good time management, you should also be attentive to
your mental health. Handling stress in a positive way can help you stay motivated and perform well
when going through your schedule. You might do this by including small breaks throughout
your day, or by rewarding yourself in small ways as you accomplish tasks.
Taking time to develop each of these skills will help you organize your daily work, whether you
are in a job, searching for a job or trying to develop a new competency.

Why are time management skills important?

Time management skills are important because they help you structure your work in a way that allows you to
accomplish goals. For example, if your goal is to get a job, you need time to update your resume, search for
openings, apply, research companies and prepare for interviews. Setting aside specific amounts of time per day
will help you complete the necessary steps to getting a job.

Alternatively, if already have a job, you likely have a variety of responsibilities to help the company achieve certain
goals. Maintaining your calendar, meetings and tasks is necessary to be successful in your role.
Being fully present and focused results from strong time management skills. For example, if you are running late to
a meeting and must work on a project you forgot was due while people are speaking, you might miss important
information that could help you be better at your job.

Managing your time well also allows you to have space to be creative and proactive with your goals. When you
have a specific time set aside to complete your tasks, you can also allow for time to think about the big picture for
yourself and your company.

II. Planning a training event (group work)

2.1. Name of the Training program: “Create your future and how to become a professional
programmer”
2.2. Goals of the Training program:

With the help of the training event, we absolutely ensure that there will be brightly realized from the employees
about the difference between before and after being participated. The outcome benefits:
 Confident to talk, present and interact in person with other colleagues or people.
 Manage and control their body language even any situation happens
 Understand other body languages to have a better contact
 Realize their responsibility and tasks while doing in a team
 Building a good teamwork
 Building a good person's idol and their responsibility as an employee brings benefits to the
organizations
Purpose : Improve company’s employee workplace skills

Event objectives :

 Provide the opportunities to hone and develop the esential skills for more effective collaboration in an
international working environment.
 After 4 days of training, employees can confidently communicate effectively cooperate with the team.
 Have a good professional attitude in any job or situation to meet the requirements of the organization
about personal.

Scope :
In scope Out of scope
 Communication skills : learn how to
presentation’s task , writing, body languages and
more Anything is not in scope will be the
Description  Group work skills : the importance of working as out of scope deliverables of this
a team , how to work , what problems occur training plan .
when civil team and more .
 Career attitudes
 Practice all courses were taught to works

WBS chart :
WBS’s activity information:

Number Task Description

First day First day of the training event,
training won’t be anything hard to
learn or take long time
to digest. Most of the training on
the first day are basic theories to
help.
Welcoming event Before starting the program, a
welcoming event will be held for
the trainee
Talk about the program The organizing team will introduce
everything about the event.
Trainee will know about:
• Why the training is organized ?
• What are the benefits ?
• What will be trained ?
Distribute training material The organizing team will distribute
training material: books, pens,
notebooks, training
schedule.
Learn communication-basic All trainee will be trained in one
room and learn about the basic of
communication
• Teach new employees how
communication work
• Revise senior employee and
managers about basic of
communication
Learn theories about Start by learning about
communication communication’s theories, trainees
will learn about:
• What is communication ? why do
we learn it ?
• What are the basic skills of
communication ?
Practice Communication Let’s the trainees practice what
they have just learned by letting
them try
• 1 on 1 negotiating : negotiating is
a skill that help improve the
negotiator’s
communication skills. When
negotiating, the trainee must
express themselves
more clearly, concisely and
trustworthy to help increase the
chance of success
by using words and body language
effectively, this help improve their
nonverbal and verbal
communication skills
• Story telling: to communicate
effectively, the target audience
need to be
engaged in your topic. Storytelling
is a way to help engage the
audience in what
you want to tell.
Our brains often don't distinguish
between fiction and reality;
therefore, we
immerse ourselves in stories as if
we were a part of them. (Templar
Advisors,
n.d.) That is why storytelling can
help a lot in exchanging
information. Letting
 the trainee practice storytelling will
be a great way for them to improve
their
effective communication skill
• Play charade: Nonverbal
communication is very important,
based on
Mehrabian’s model of
communication, 55% of the
message is received by body
language.
Charade is a game that one person
is muted and must act to convey
their
message to the other person to
guess. To win this game, you must
effectively
use body language to convey your
message effectively.
Learn Teamworking- basic At this course, the trainees will
learn about team work and at the
end of the course, they
will have to form group of 4 for
later practice

Learn theories about teamworking At this course, the trainees must

learn theories about teamworking
on
• What are teamworking ? why do
we need teamworking ?
• How did a team form ? what are
the step to form a team ?
Create group All trainees must negotiate with
each other to form a group of 4
At the end of the course, there
must be 10 groups of 4.
Second day At the second day, trainees will
learn more advanced courses

Learn Communication- advanced After learning the basic, the

trainees now much learn more
advanced communication
skills. In 40 trainees, 20 are junior
employees, 12 are senior
employees and 8 are
 managers from different part of the
company. But experience aside,
there are multiple
work fields among them.
• Total of 18 software developer
(10 juniors and 8 seniors) will learn
workplace
communication
• Total of 14 marketing employee
(10 junior and 4 seniors) will learn
business
communication
• Total of 8 managers will learn
organizational communication

Learn Business communication In this course, all 14 trainees will

learn about effective business
communication theories
and skills. By learning all of this,
the trainees can help promote
organization's goals,
objectives, aims, and activities
more effective, as well as
increasing company’s
reputation and also increase
company’s profits.
• Learn about business
communication theories and
models like:
o Newcomb’s Inter-Personal
Communication Model: base on his
theory,
there exist a third party
between the sender and receiver
and that third
party can manipulate the
process of communication.
o Circular Model of
Communication: this model show
that the whole
success of the business
communication process is greatly
depended on
the reaction and feedback
of the receiver.
o Other theories and models.
• Learn different skills that can be
used in business communication
 o Teamwork skill
o Listening skills
o Body language
o Speaking and writing skills
Workplace Communication The 18 trainees will learn the
process of exchanging information
or ideas with other
person or group within an
organization. By learning workplace
communication, the
trainees will be able to improve
his/her communication skills in
working environment,
help give out ideas more
confidently with people more likely
to listen to you and help
improve relationship between
coworkers and managers. Learning
this course will also
help trainees ensure all objectives
of the organization are achieve
effectively.
The trainee will learn:
• Common problems when
communicating in working
environment
• Different communication skills
used in workplace
Organizational communication All manager will learn how to
communicate effectively in
organizational environment.
They will learn:
• How to be competent
• How to talk to employees, higher
up and other managers effectively
• How to convey ideas in
organizational environment

Learn teamworking - advanced After learning the basic , all 40

trainees will learn about
teamworking in advanced

Learn teamworking skills In this course, everyone will learn

about teamworking skills which are
• Communication skill: Learn how
to communicate with teammates
to build trust
and team cohesion
 • Problem solving: Learn how to
solve a problem by looking at many
angles or
perspectives to help improve
team’s performance and increase
chance of
success
• Tolerant toward teammate:
Learn to be open-mined and
tolerant toward your
teammate to make the team more
stable and not broken apart.
Third Day After learning most theories from
basic to advanced, trainees will
practice the skills and
knowledges outdoor
Practice communication - outdoor To improve the trainee
communication skills, the program
has made an outdoor activity
for the trainees to practice with.
Each trainee will have 1 bag of
cookies, he/she has to
sell that bag to a random
pedestrian by negotiating and using
different communication
skills and tactics. To prevent
cheating, a Go-pro camera is
installed on everyone shirt.
Practice teamworking - outdoor There is in total of 10 teams (4
person team), each team will be
split into 2 smaller team
but all 4 of them will still be
teammates. 1 small team will stay
at the site to search for
information on the table and the
other small team will go out to find
an object. The
indoor team has to find multiple
information from the document on
the table and
translate that information to
locations and give those locations
to the outdoor team.
This game requires intense
teamwork and good problem
solving skill, and team
members have to tolerate toward
each other to win this game.
 Fourth Day The last day of the program,
trainees will learn about career
attitude and how to combat
it, because this is the last day, a
test is needed to see the result of
the program.
Learn career attitude Career attitude is the attitude of
the trainee toward their career, in
this course, they will
learn about career attitude
• What is career attitude ? is it
important ?
• What are the common problem ?
how to fix it ?
Practice career attitude After learning about career
attitude, trainees will have to
practice it by changing the way
they think about the common
problems into positive.
Final Test The trainees will do a test that will
evaluate what they have learned
and gained. Trainees
will be in team of 4 that has been
formed at day 1 to do the test.
The test include a test paper that
contain multiple questions from all
the courses, the
team members have to
communicate with each other to
find the answer.

Training Schedule :

Number Task Start End Duration

1 First day 1/10/2020 6:00 1/10/2020 10:30 4 hours 30 minutes

1.1 Welcoming Event 1/10/2020 6:00 1/10/2020 8:00 2 hours

1.1.1 Talk about the program 1/10/2020 6:00 1/10/2020 7:30 1 hours 30 minutes

1.1.2 Distribute training material 1/10/2020 7:30 1/10/2020 8:00 30 minutes

 1.2 Learn communication - basic 1/10/2020 8:00 1/10/2020 9:00 1 hour

1.2.1 Learn theories about communications 1/10/2020 8:00 1/10/2020 8:40 40 minutes

1.2.2 Practice communication 1/10/2020 8:40 1/10/2020 9:00 20 minutes

1.3 Learn teamworking - basic 1/10/2020 9:30 1/10/2020 10:30 1 hour

1.3.1 Learn theories about teamworking 1/10/2020 9:30 1/10/2020 10:15 45 minutes

1.3.2 Create group 1/10/2020 10:15 1/10/2020 10:30 15 minutes

2 Second day 2/10/2020 8:00 2/10/2020 10:30 2 hours 30 minutes

2.1 Learn communication - advanced 2/10/2020 8:00 2/10/2020 9:00 1 hour

2.1.1 Learn business communication 2/10/2020 8:00 2/10/2020 9:00 1 hour

2.1.2 Learn workplace communication 2/10/2020 8:00 2/10/2020 9:00 1 hour

2.1.3 Learn organizational communication 2/10/2020 8:00 2/10/2020 9:00 1 hour

2.2 Learn teamworking - advanced 2/10/2020 9:30 2/10/2020 10:30 1 hour

2.2.1 Learn teamworking skills 2/10/2020 9:30 2/10/2020 9:50 20 minutes

2.2.2 Play indoor team game 2/10/2020 9:50 2/10/2020 10:30 40 minutes

3 Third day 3/10/2020 8:00 3/10/2020 10:30 2 hours 30 minutes

3.1 Practice communication - outdoor 3/10/2020 8:00 3/10/2020 9:00 1 hour

3.2 Practice teamworking - outdoor 3/10/2020 9:30 3/10/2020 10:30 1 hour

4 Fourth day 4/10/2020 8:00 4/10/2020 12:30 4 hours 30 minutes

4.1 Learn career attitude 4/10/2020 8:00 4/10/2020 9:00 1 hour

4.2 Practice career attitude 4/10/2020 9:30 4/10/2020 10:30 1 hour

4.3 Final Test 4/10/2020 11:00 4/10/2020 13:00 2 hours

2.3. Participants:
The event takes place as an annual with the mandatory participation of all employees of the company, including:

 20 Junior employees (12 software developer and 8 marketer)

 12 Senior employees (8 software developer and 4 marketer)
 8 Managers
Place : As predicted, to have a convenience in transporting between workplace to the study destination, we
determine to organize the training event right in the company. It will take place on the third floor of the company
with 4 empty rooms (201, 202, 203, 204).
Time : Total of 15 days from 1/10/2020 – 15/10/2020, 10 days to setup, 4 days to train and a day to summarize and
report back to the company.

2.4. GANTT chart: (time frame to prepare for the event) :

Agenda :

Training Event

Date Begin 1st- Oct

Attendees:  20 Junior employees (10 software developer and 8 marketer)

 12 Senior employees (8 software developer and 4 marketer)
 8 Managers

Day 1 : 1st Oct ROOM:201

From : 6:30AM-  Talk about the program

4:00PM  Distribute training material
 Learn theories about communication
Practice
  Break
 Learn theories about team work

Day 2 : 2nd Oct ROOM:202

From : 6:30AM-  Learn business communication ,work place

4:00PM advanced.
 Break / view work environment
 Learn teamwork skill
 Play indoor team game

Day 3: 3th Oct ROOM:203

 Practice Communication Outdoor
From : 6:30AM-  Break
4:00PM  Practice teamworking outdoor

Day 4 : 4th Oct ROOM:204

From : 6:30AM -  Career attitude

4:00PM  Practice career attitude
 Final Test

2.5. Estimated Budget:

 500 $ / employee.
 50000 $ for the event and some cases may arise.
 Total: 100 000 $
 Proposed fund: $ 150000
 Note: Trainee's salary = 15% of the salary of the official employee. Supported teaching, getting used to
work.

C. DEMONSTRATE THE USE OF DIFFERENT PROBLEM SOLVING TECHNIQUES IN THE DESIGN AND DELIVERY
OF AN EVENT (P3)
I. Definition and the importance of problem solving:

Problem-solving skills help you determine the source of a problem and find an effective solution. Although
problem-solving is often identified as its own separate skill, there are other related skills that contribute to this
ability.
Some key problem-solving skills include:

 Active listening
 Analysis
 Research
 Creativity
 Communication
 Dependability
 Decision making
 Team-building

Problem-solving skills are important in every career at every level. As a result, effective problem solving may also
require industry or job-specific technical skills. For example, a registered nurse will need active listening and
communication skills when interacting with patients but will also need effective technical knowledge related to
diseases and medications. In many cases, a nurse will need to know when to consult a doctor regarding a patient’s
medical needs as part of the solution.

Importance of problem solving skills

Obviously, every organization has problems and every individual has problems too. For this reason, the ability to
solve problems is of great importance to individuals and organizations. Some of the benefits include:

Make the impossible possible. Knowledge alone is not the key to solving problems but rather, complimenting it
with systematic problem solving approaches makesthe difference. This helps individuals and organizations
overcome perilous challenges.

Makes you a stand out. People are trained to do the usual. They have acquired skills and knowledge in what they
do. However, people can hardly solve problems when they are unexpected or unprecedented ones. If you become
a regular problem solver at your workplace, you are easily noticed, recognized, and appreciated.

Increased confidence. No matter where you work or what your profession is, having the ability to solve problems
will boost your confidence level. Because you are sure of your ability to solve problems, you don’t spend time
worrying about what you will do if a problem should arise.

II. Some techniques and tools for the problem solving

1. Pareto Chart

A Pareto chart is a histogram or bar chart combined with a line graph that groups the frequency or cost of
different problems to show their relative significance. The bars show frequency in descending order, while the line
shows cumulative percentage or total as you move from left to right.
The Pareto chart example above is a report from layered process audit software that groups together the top
seven categories of failed audit questions for a given facility. Layered process audits (LPAs) allow you to check
high-risk processes daily to verify conformance to standards. LPAs identify process variations that cause defects,
making Pareto charts a powerful reporting tool for analyzing LPA findings.

Pareto charts are one of the seven basic tools of quality described by quality pioneer Joseph Juran. Pareto charts
are based on Pareto’s law, also called the 80/20 rule, which says that 20% of inputs drive 80% of results.

2. Fishbone Diagram

A fishbone diagram sorts possible causes into various categories that branch off from the original problem. Also
called a cause-and-effect or Ishakawa diagram, a fishbone diagram may have multiple sub-causes branching off of
each identified category.

3. Scatter Plot Diagram

A scatter plot or scatter diagram uses pairs of data points to help uncover relationships between variables. A
scatter plot is a quantitative method for determining whether two variables are correlated, such as testing
potential causes identified in your fishbone diagram.

Making a scatter diagram is as simple as plotting your independent variable (or suspected cause) on the x-axis, and
your dependent variable (the effect) on the y-axis. If the pattern shows a clear line or curve, you know the
variables are correlated and you can proceed to regression or correlation analysis.

4. Failure Mode and Effects Analysis (FMEA)

Failure mode and effects analysis (FMEA) is a method used during product or process design to explore potential
defects or failures. An FMEA chart outlines:

 Potential failures, consequences and causes

 Current controls to prevent each type of failure
  Severity (S), occurrence (O) and detection (D) ratings that allow you to calculate a risk priority number
(RPN) for determining further action

When applied to process analysis, this method is called process failure mode and effects analysis (PFMEA). Many
manufacturers use PFMEA findings to inform questions for process audits, using this problem-solving tool to
reduce risk at the source.

No matter which tool you use, root cause analysis is just the beginning of the problem-solving process. Once you
know the cause, the next step is implementing a solution and conducting regular checks to ensure you’re holding
the gain and achieving sustainable continuous improvement.

III. Problems and solutions in the training event:

For most companies, the highest priority when it comes to allocating training resources is increasing the
effectiveness of training programs. This is hardly surprising because both executives and learners benefit from
training that’s optimized to save time (and money) while delivering all its learning promises.

Yet despite careful resource allocation, many companies still find their training to be ineffective (or only partially
effective) in achieving its goals. This is usually because of a few common challenges in training and development.
These training issues range from a time-poor and sometimes dispersed workforce to limiting costs while improving
engagement, and catering for diverse learning preferences.

The most common issues in training and development can seriously hamper your training return on investment
(ROI). But the good news is that they aren’t all that difficult to mitigate. Here’s a quick guide to solving six of the
biggest workplace challenges when it comes to training and development:

1. Hectic employee schedules :

When work, family life, and a slew of other demands are draining employees’ energy, there’s a risk that training
just adds to their stress. Worse still, intruding on employees’ personal time with training sessions is a surefire way
to make them resist (and even resent) training.

The solution

● Avoid face-to-face training on weekends or after-hours, and limit travel requirements for training.

● Consider using a microlearning approach and deliver useful and relevant content in bite-sized chunks. Short
videos, checklists, infographics and even gifs are simple microlearning formats that make training easier to
consume.

● Communicate several concepts at once with clever graphics. They’re a valuable time-saver for learners, as well
as a welcome break from reading text in emails, reports, and newsletters.

● Prioritize short, straightforward assessments wherever possible. This provides employees with quick
opportunities for feedback on their learning progress.
● Optimize your training for mobile. Mobile features allow learners to access the LMS and training materials
anywhere, any time – including on the train to work, or during their lunch break. This makes training so much
more convenient.

2. A dispersed workforce :

A steady rise in remote work and a decentralized workforce has led to new challenges in training and
development.
With a geographically dispersed workforce, training can be quite hard: misunderstandings are common, and
cultural differences may even lead to inconsistent training. For example, some cultures are less comfortable with
being vocal on online forums than others.

The solution

● Use social tools to unify your dispersed team. Video conferences, webinars, and online forums are easy,
convenient tools to foster trust and empathy between team members across the country (or globe).

● Use training to clarify communication: forums and webinars can be used as a safe space to voice questions and
concerns, or share experiences.

● Clarify your training goals clear from the start. All team members should know exactly what is expected of them
during training, and how their learning achievements will benefit them in their jobs. Consider implementing a
“training agreement” outlining these expectations, and ask each learner to sign it as a commitment to the learning
process.

3. Different learning habits :

Whether you’re training 20 or 2000 learners, it’s vital that you consider learner preferences and habits in order to
prevent further training issues.

The current workforce includes at least three generations, all of which have a radically different relationship with
technology. So, your training is bound to be less effective if all employees are assumed to be equally tech-savvy or
to have the same knowledge levels and learning habits.

The solution

● Conduct a thorough needs analysis that focuses on identifying the learning preferences (especially relating to
comfort with technology) of your audience. Use the findings to inform your training design.

● Choose software with a simple user-friendly interface (UI). Seamless user experience is good for all learners, not
only those who struggle with technology. For example, pausing a video or downloading an assignment should
always be straightforward and easy.

● Open up communication channels (including tech support). Use tools like discussion forums to make it easy for
all learners to ask questions and receive both content and technical guidance.
● Incorporate different content types, like video, written notes, and graphics, to cater for different learning
preferences.

4. Lack of engagement :

Engagement is important on three levels: cognitive, emotional, and behavioral. Without all three in place,
poor knowledge retention, passive learning and a lack of commitment contribute to challenges in training and
development.

What’s more, behavioral change is impossible without learning engagement. And, when training feels irrelevant or
unnecessary, most learners mentally and emotionally ‘check out’ and resist engaging.

The solution

● Incorporate practical learning activities like case studies, scenarios, role-plays and relatable examples into your
training. These activities engage learners in active problem-solving contributing to better cognitive engagement.

● Use discussion forums and other informal live online spaces for learners to interact casually. This encourages
learners to engage emotionally with other learners, and with the training process.

● Establish an active learning culture, and make all employees feel like a part of that culture, can boost emotional
engagement. This emotional investment leads to increased learning.

● Communicate learning outcomes upfront to increase behavioral engagement. More learners are likely to
participate in learning activities if they understand the objective behind it.

5. Training that isn’t relevant:

Many training programs are too generic, and not personalized enough for specific roles or skills. Unfortunately,
generic training can strain learners’ time and patience by forcing them to engage with content that simply isn’t
relevant to them. You can bet this leads to further training challenges.

The solution :

● Categorize learning outcomes into essential and nice-to-have for each role undergoing training. Only make
essential training compulsory, but use other methods like gamification through rewards, badges, and points to
encourage learners to engage with nice-to-have content.

● Leverage just in time training to update skills or convey new information exactly when it’s needed most.

● Use relatable case studies and scenarios to reinforce the relevance of the training program to employees’ jobs.

● Conduct feedback surveys after training to find out what learners found most useful, and where the training
program needs refining.

D. DEMONSTRATE THAT CRITICAL REASONING HAS BEEN APPLIED TO A GIVEN SOLUTION (P4)
 I. Definition and the importance of critical reasoning:

Critical thinking is the ability to think clearly and rationally about what to do or what to believe. It includes the
ability to engage in reflective and independent thinking. Someone with critical thinking skills is able to do the
following :

 understand the logical connections between ideas

 identify, construct and evaluate arguments
 detect inconsistencies and common mistakes in reasoning
 solve problems systematically
 identify the relevance and importance of ideas
 reflect on the justification of one's own beliefs and values

Critical thinking is not a matter of accumulating information. A person with a good memory and who knows a lot
of facts is not necessarily good at critical thinking. A critical thinker is able to deduce consequences from what he
knows, and he knows how to make use of information to solve problems, and to seek relevant sources of
information to inform himself.

Critical thinking should not be confused with being argumentative or being critical of other people. Although
critical thinking skills can be used in exposing fallacies and bad reasoning, critical thinking can also play an
important role in cooperative reasoning and constructive tasks. Critical thinking can help us acquire knowledge,
improve our theories, and strengthen arguments. We can use critical thinking to enhance work processes and
improve social institutions.

Some people believe that critical thinking hinders creativity because it requires following the rules of logic and
rationality, but creativity might require breaking rules. This is a misconception. Critical thinking is quite compatible
with thinking "out-of-the-box", challenging consensus and pursuing less popular approaches. If anything, critical
thinking is an essential part of creativity because we need critical thinking to evaluate and improve our creative
ideas.

The importance of critical thinking :

Critical thinking is a domain-general thinking skill. The ability to think clearly and rationally is important whatever
we choose to do. If you work in education, research, finance, management or the legal profession, then critical
thinking is obviously important. But critical thinking skills are not restricted to a particular subject area. Being able
to think well and solve problems systematically is an asset for any career.

Critical thinking is very important in the new knowledge economy. The global knowledge economy is driven by
information and technology. One has to be able to deal with changes quickly and effectively. The new economy
places increasing demands on flexible intellectual skills, and the ability to analyse information and integrate
diverse sources of knowledge in solving problems. Good critical thinking promotes such thinking skills, and is very
important in the fast-changing workplace.
Critical thinking enhances language and presentation skills. Thinking clearly and systematically can improve the
way we express our ideas. In learning how to analyse the logical structure of texts, critical thinking also improves
comprehension abilities.

Critical thinking promotes creativity. To come up with a creative solution to a problem involves not just having
new ideas. It must also be the case that the new ideas being generated are useful and relevant to the task at hand.
Critical thinking plays a crucial role in evaluating new ideas, selecting the best ones and modifying them if
necessary

Critical thinking is crucial for self-reflection. In order to live a meaningful life and to structure our lives accordingly,
we need to justify and reflect on our values and decisions. Critical thinking provides the tools for this process of
self-evaluation.

Good critical thinking is the foundation of science and democracy. Science requires the critical use of reason in
experimentation and theory confirmation. The proper functioning of a liberal democracy requires citizens who can
think critically about social issues to inform their judgments about proper governance and to overcome biases and
prejudice.

II. Apply to a given solution :

Identify the Problem.

The first task is to determine if a problem exists. Sometimes when you think this point through, you may come to
the conclusion that there really isn't a problem, just a misunderstanding. If that's the case, fine. If not, and you
determine that there is indeed a problem, you need to identify exactly what it is. According to Barry Lubetkin, a
New York clinical psychologist, how systematically someone weighs the pros and cons of a problem and how
clearly the person can define and state it, is also an indication of highly developed intelligence.

Analyze the problem, look at it from different angles. Once you've determined the problem, analyze it by looking
at it from a variety of perspectives. Is it solvable? Is it real or perceived? Can you solve it alone or do you need
help? Sometimes by looking at it from many angles you can come up with a resolution right away. You may also
reveal a bias or narrow point of view that needs to be broadened
Brainstorm and come up with a several possible solutions.
Problems can be solved in many ways. Brainstorm a list of several possible solutions. Put down anything that
comes to mind and then go over the list and narrow it down to the best possibilities. Having several viable options
leads to obtaining the best results.
Decide which solution fits the situation best. Go over your list of possible solutions. Different situations call for
different solutions. Quite often what works in one situation, may not work in a similar one. Take time to
determine what will work best for the problem at hand. One solution usually does not fit all.
Take action.
Implement your solution. Every problem has a solution; even if it is to accept the situation and move on. Instead
of approaching problems and challenges as insurmountable obstacles, we can view them as opportunities to hone
our critical thinking and problem-solving skills.
 E. PERFORMANCE EVALUATION :

Team member’s role

Member Name : Tran Kien Trung
Main role in this assignment :
 Finding researches and materials about communication, communication skills, verbal
communication , etc.
 Collect all reports from other team members, check and complete the template.
 Support Duong Dong Phuong in creating a WBS and complete of the training program
project .
 Discuss in groups and assign specific tasks to each member.

Member Name : Duong Dong Phuong

Main role in this assginment :
 Creating a training program plan.
 Analyzing the researches and creating Gantt chart .
 Explaining what he had found in researches and what he had written in the report for the
other to understand.

Member Name : Do Dinh Nguyen

Main role in this assignment :
 Finding researches or information about critical reasoning and give a solution.
 Analyzing the researches and creating a report about what he has found
 Explaining what he had found in researches and what he had written in the report for the
other
Member Name : Nguyen Dinh Phat
Main role in this assignment :
 Finding researches or information about problem solving.
 Analyzing some techniques and tools for the problem solving.
 Explaining what he had found in researches and what he had written in the report for the
other.
 Support Duong Dong Phuong to prepare trainning event.

CRITICAL EVALUATION :
Your strengths and weaknesses when you did the assignment:
 Ability to deal with flexible definitions
 Get more information on reasonable time management
 Besides, collect each member's opinion in the Teamwork section.

 How to improve your weaknesses:

In order to overcome my weaknesses, I think that my strengths should be above hoping to reinforce my
shortcomings.
 Your grade that you think you deserve (P, M, D):
I think my assignment deserve in Pass . Because all of the sections such as : definition, important of every part in
the assignment ,… I mentioned it. In addition, the assignment will contribute to improving some of my soft skills.

F. REFERENCE LIST :
 Unit 3: Professional Practice , Session 0.1 - Body Language, University of Greenwich (Alliance with Vietnam
FPT Education), United Kingdom.
 Unit 3: Professional Practice , Session 1.0 - Effective Communication, University of Greenwich (Alliance
with Vietnam FPT Education), United Kingdom.
 Unit 3: Professional Practice , Session 1.1 - Developing Effective Communication, University of Greenwich
(Alliance with Vietnam FPT Education), United Kingdom.
 Unit 3: Professional Practice , Session 1.2 - Interpersonal Skills, University of Greenwich (Alliance with
Vietnam FPT Education), United Kingdom.
 Unit 3: Professional Practice , Session 2.0 - Effective Time Management, University of Greenwich (Alliance
with Vietnam FPT Education), United Kingdom.
 Unit 3: Professional Practice , Session 2.1 - Elements of Reasoning, and Data Security, University of
Greenwich (Alliance with Vietnam FPT Education), United Kingdom.
 Unit 3: Professional Practice , Session 2.2 - Critical Thinkings, University of Greenwich (Alliance with
Vietnam FPT Education), United Kingdom.
 Unit 3: Professional Practice , Session 2.3 - Employ-ability, University of Greenwich (Alliance with Vietnam
FPT Education), United Kingdom.
 Unit 3: Professional Practice , Session 3.0 - Team Meetings, University of Greenwich (Alliance with Vietnam
FPT Education), United Kingdom.
 Stella Cottrell (2011) Critical Thinking Skills Development: Developing Effective Analysis and Argument.
2nd edn. London: Macmillan International Higher Education.
 Elizabeth E Kuhnke (2007) Body Language For Dummies. 1st edn. West Sussex: John Wiley & Sons Ltd.
 New
Employees
Training
Event
Duong Dong Phuong
Tran Kien Trung
Do Dinh Nguyen
Nguyen Dinh Phat
 Table of Contents
01
scope
what to do and not to do

02 03
agenda goal
schedule of the training event the goal for new employees
to achieve after the training
Scope

01
 Scope
• Communication skills : learn how to presentation’s task , writing, body
languages and more
• Group work skills : the importance of working as a team , how to work
, what problems occur when civil team and more .
• Career attitudes
• Practice all courses were taught to works
 Event
Objective

02
 Event Objective
● Provide the opportunities to hone and develop the
esential skills for more effective collaboration in an
international working environment.
● After 4 days of training, employees can confidently
communicate effectively cooperate with the team.
● Have a good professional attitude in any job or situation to
meet the requirements of the organization about personal.
 Agenda
03
 Target audience
● 20 Junior employees (10 software developer and 8
marketer)
● 12 Senior employees (8 software developer and 4 marketer)
● 8 Managers
 First day
From : 6:30AM- 4:00PM
Room : 201
● Talk about the program
● Distribute training material
● Learn theories about communication Practice
● Break
● Learn theories about team work
 Second day
From : 6:30AM- 4:00PM
ROOM:202
● Learn business communication ,work place advanced.
● Break / view work environment
● Learn teamwork skill
● Play indoor team game
 Third day
From : 6:30AM- 4:00PM
Room : 203

● Practice Communication Outdoor

● Break
● Practice teamworking outdoor
 Fourth day

From : 6:30AM - 4:00PM

Room : 204
● Career attitude
● Practice career attitude
● Break
● Final Test
NOVERMBER Agenda
1 2 3 4 5 6 7

8 9 10 11 12 13 14

2
15 16 17 18 19 21
0
2
22 23 25 26 27 28
4
3
29 31
0
Thank you
Do you have
any questions?

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