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326 views32 pages7.1.2 Quality Manual
Uploaded by
Fayez Abdul SalamCopyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF or read online on Scribd
/ 32
SAUDI PAN KINGDOM - SAPAC
See dope
QUALITY MANUAL
Doc No. QD-M-01
Issue No. 2. Revision No.00
WG
June 01, 2012
Prepared By: Reviewed By: ‘Approved By:
Position QMS Lead Auditor Quality Manager General Manager
Name: Eng. Ali Dwairi Tayseer Jabre Hussian Harbi
| Date: June 01, 2012 June 01, 2012 sens
Signature
ee
SB Baga ak aia 8 ys aged gh SY Say Ty he a ye AG tl a Saha Sw
QUALITY MANAGEMENT SYSTEM ] CODE: QD-M-01
SAPAC [ QUALITY MANUAL Beet (geen | PACR2:
Ae inpalesiehaiat 2012 | Aenunmoo |of 32
Change history
Issue Date Description of change ‘Author
10 10 Mar 09 | First issue
‘Quality Manager
Otjuna2
20
Second Issue
Quality Manager
Doc. No QMS-01
Quality Manual ~ Rev.02
SAPAC Sw QUALITY MANAGEMENT SYSTEM CODE: QD-M-01
SAPAC QUALITY MANUAL elise DUA ee | P83
Sa odie eas 2012 Revision Nao | OF 32
Table of Contents
11+ Distribution and Control:
1.2- References:
1.3- Definitions and Abbreviation
2.0- Business outline:-
3.0- Organisation Structure:
4.0- Quality Management System:
4.1 General requirements:
4.2- Documentation Requirements:
4.2.1--Genera
4.22- Quality Manual.
4.23. Control of Documents.
4.2.4- Control of records
5.0- Management responsibility
5.l- Management commitment...
Customer Focus.
Planning
5.3.1- Quality objectives
5.4.2- Quality Management System planning.
5.5- Responsibility, authority and communication...
5.5.1- Responsibility and authority
5.5.2- Management representative:
5.5.3- Internal communi:
'5.6- Management review Meeting...
3.6.1- Genera nnn
5.6.2- Review inputs
5.6.3- Review output.
6.0- Resource Management sn
6.1- Provision of Resources.
6.2- Human Resources
6.2.1- General = 3
6.2.2- Competence, training and awareness
6.3- Infrastructure.
6.4- Work Environment...
7.0- Product Realization ...
Doc. No QMS-01 Quality Manual — Rev.02 SAPAC Sw QUALITY MANAGEMENT SYSTEM CODE: QD-M-01
sapac QUALITY MANUAL = ee
Zana 2012 | samme |of32
7.1- Planning of product realization 18
7.2- Customer-related processes. 18
Design and development. 19
7.4- Purchasing...
7.5- Production and service provision...
7.5.1 Control of production and service provision...
7.5.2. Validation of Process
7.5.3- Identification and Traceability
7.54 Customer property.
7.55- Preservation of Product :
7.6- Control of Monitoring and Measuring Equipment.
8.0- Measurement, Analys
8.1- General...
8.2- Monitoring and measurement
8.2.2- Customer satisfaction...
8.2.2. Internal audit.
and Improvement
8.2.3- Monitoring and measurement of processes.
8.2.4- Monitoring and Measurement of Product
'8.3- Control of Nonconforming Product
8.4- Analysis of Data...
8.5- Improvement
8.5.1- Continual improvement.
8,5.2- Corrective action
8.5.3- Preventive action.
9- QMS Standard Procedures.
10- QMS Forms
11- Project-specific Quality Management Plan (PQMP)
ATTACHEMENT *A? sos
ATTACHEMENT 'B’...
Doc. No QMS-01 Quality Manual - Rev.02 SAPAC Baw QUALITY MANAGEMENT SYSTEM CODE: QD-M-01
sapac QUALITY MANUAL pera lal eater | PeBES|
ipa : 2012 Revision Noo | Of 32
Quality Policy Statement ole
Saudi Pan Kingdom - SAPAC is committed to
implementing and maintaining a quality management
system that will improve efficieney and productivity to
ensure that all our projects contracts deliverables meet
the requirements of our customers.
The quality management system shall be in accordance
with the requirements of ISO 9001:2008 standards and
continuously improvement of quality system.
The aim of this policy and all associated procedures is
to ensure that we fully understand and comply with our
‘customer requirements at all times.
‘The objectives of this policy are to:
establish
quality
* Provide adequate resources
implement and — maintain
‘management system,
to
the
* Communicate this policy to all employees
through inductions, training and ongoing
‘example in the workplace.
© Ensure the — management _ system
implemented across the organization.
is
* Promote a culture standard of zero defects
performance
* Monitor and measure the effectiveness of
implementation of the system through a
programme of audits to verify performance.
Each workplace shall establish appropriate
performance indicators to ensure these objectives are
being met,
Top management is committed to this quality policy
and to the systems developed to deliver its objectives.
Senior management supports staff in their commitment
|
to:
© Comply with the quality system.
© Continually improve the quality system
'* Strive for excellence in the delivery of services
The quality management system assures our customers
of our ongoing commitment to provide them with cost-
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effective. value-based solutions,
SAPAC GM:
Doc. No QMS-01
Quality Manual — Rev.02
Date: /
SAPAC Sus
QUALITY MANAGEMENT SYSTEM
CODE: QD-M-01
SAPAC
elena
QUALITY MANUAL
1- Introduetion:-
The Quality Manual is the prime document for the |
management of quality for all works undertaken by
SAPAC. The Manual provides information and
guidance on how SAPAC will meet all quality
requirements,
‘The system has been developed to comply with the
9001:2008 Quality
requirements of ISO.
‘management systems — Requirements
By implementing the QMS, SAPAC aims to:
© Provide assurance to customers
execution for all Projects will
customer's specified requirements.
that the
meet the
© Ensure that purchased items conform to
specification before incorporating them in the
works;
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2012 | semm roo | of 32
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+ Plan and control work processes:
‘© Plan and carry out inspection and testing to
verify that the work processes are effective and
that all Executions Project activities complies
with the contract requirements;
+ Ensure careful selection of subcontractors and
confirmation that their work complies with the
contract requirements;
* Acknowledge and rectify any
nonconforming work and improve work
Processes to prevent recurrence of |
nonconformities;
© Keep orderly records
the works comply with the contract; and
dues
Aimaial
to demonstrate that
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Improve procedures and work practices when
opportunities are identified to minimize errors, waste
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Doc. No QMS-01
Quality Manual —
Rev.02 SAPAC Sw
_ | QUALITY MANAGEMENT SYSTEM
CODE: QD-M-01
SAPAC QUALITY MANUAL Bes OL eas 9 |PART
one 2 | | 2012 Revision Noo | OF 32
1,1- Distribution and Control:- sept 5
‘The master copy of this document is held by the
SAPAC Quality Manager. All printed copies of the
Manual are marked “controlled”. Quality Manager
&Anyone holding a copy is responsible for ensuring
that they have the most up-to-date issue.
The development and regular reviews of the system
is the responsibility of the Quality Manager. The
Manual is authorised by the SAPAC GM and the
Quality Manager is the document owner and
approves changes to the system.
1.2- References:-
* ISO 9001: 2008 — Quality Management System -
Requirements
ISO 9000: 2005 Quality management systems -
Fundamentals and vocabulary
1.3- Definitions and Abbreviations:
QMS: Quality management systems
PQMP: Project quality management plan
KPI: Key performance indicators
PQR: Project quality representative
BUM: Business unit managers
ITP: Inspection and test plan
2.0- Business outline:~
SAPAC is a leader in the provision of construction
solutions delivering the following services across
Kingdom of Saudi Arabia:
* Roads, Bridges and Tunnels
‘* Water networks, sewerage works and treatment
plants
© Buildings(residential, administrative, hospitals,
educational, hotels)
+ Micro Tunnelling
‘© Special projects
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Quality Manual ~ Rev.02
SAPAC Saw QUALITY MANAGEMENT SYSTEM CODE: QD-M-01
sarac QUALITY MANUAL gaee lil eae nora pees
a : (2012 Revision Wd | OF 32.
Pill JS) - 3.0
3.0- Organisation Structure:
See Attachment A for the organization structure of
SAPAC.
Contact numbers and organization structure for each |
project is detailed in the project-specific Quality
Management Plan
4.0- Quality Management System:
4.1- General req:
SAPAC
ments:
established
has
implemented and maintains a quality management
documented,
system and continually improves its effectiveness
in accordance with ISO 9001:2008 standards.
The quality management system:
‘© Identifies the processes needed for the quality
management system and their application
throughout the organisation, as described in this
document
© Determines the sequence and interaction of these
processes
‘© Determines criteria and methods to ensure that
both the operation and control of these processes
are effective - see Section 7 Product realisation and
Section 8 Measurement, analysis and improvement.
© Ensures the availability of resources and
formation to support the operation and
monitoring of these processes—see Section 6
Resource management.
* Monitors, measures and analyses these
processes—see Section 7 Product realisation,
* Implements actions necessary to achieve planned
results and continual improvement of these
processes—see Section 5 Management
responsibility and Section 8 Measurement, analysis
and improvement.
SAPAC manages these processes in accordance with
the requirements of ISO 9001:2008 standards. All
‘outsourced processes (through subcontractors or
suppliers) that have the potential to affect product
conformity are controlled by SAPAC through
documented procedures for purchasing and
ispection. See Section 7 Product realisation
‘The structure of the quality management system
documentation is shown in Attachment B.
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Doc. No QMS-01
Quality Manual —
Rev.02 Saw QUALITY MANAGEMENT SYSTEM CODE: QD-M-01
SAPAC QUALITY MANUAL eae ‘Gales
ee | 2012 | Reston Noo of 32
4.2- Documentation Requirements:
4.2.1- General:-
The Quality Management System documentation
includes this manual and associated standard
procedures and forms referenced from it.
The QMS Manual contains a statement of the
quality policy and references to SAPAC quality
objectives. See Section 5.3 Quality policy and
section 5.4.1 Quality objectives.
The QMS ensures that quality records are
generated, maintained and is accessible when
needed.
4.2.2- Qualit
Scope & exclusions:
According to the Saudi Classification System in
Manual
are graded 1 (Buildings, roads, bridges and
tunnels, potable water networks,
networks and treatment plants
sewerage
Clause No. 7.3- Design and Development is
excluded from Implementation. All di 1s for
any projects under the customer responsibility
The Scope of SAPAC Quality management
System covers. Construction Project,
Management, Construction Equipments
Management and Procurements Management.
The documented procedures required by the
standard as well as documents required by
SAPAC to control processes are contained ot
referenced in Section 5: Management
responsibility.
The structure of the quality management system
documentation and interaction between the
processes is shown in Attachment B.
4.2.3- Control of Documents
Refer to procedure, QMS-SP-01 Document
control for
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Doc. No OMS-01 Quality Manual ~ Rev.02
SAPAC Su QUALITY MANAGEMENT SYSTEM CODE: QD-M-01
SAPAC QUALITY MANUAL June 01, |? TPage 10
a 2012 | revien ino | 0F 32
Dell bas 4.2.4
4.2.4- Control of records
Refer to procedure, QMS-SP-02 Records control
for details of control of records procedures.
5.0- Management responsibility
5.1- Management commitment
Top Management determines and provides the
resources needed to implement and maintain this
quality management system and continually
improve its effectiveness. This is achieved by:
*Communicating to the organisation the
importance of meeting customer as well as
statutory and regulatory requirements.
© Establishing the quality policy:
‘Ensuring that
established;
quality objectives are
Conducting management reviews; and
*En:
ng the availability of resources
5.2- Customer Focus
Top Management ensures that customer
requirements are determined and are met with the
aim of enhancing customer satisfaction at three
stages of the continual improvement cycle were
we focus at delivering the projects within the
specified quality, time frame, considering custom
property and designs.
This is achieved through:
© Management reviews, where customer
feedback, including any complaints,
Provides input to the review process:
see Section 5.6 Management review,
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© Product realisation phase; see Section Juels tilts
7.2 Customer-related processes. - PTt
a 8.2.1 pul gal caval addy Gall ny
Measurement, analysis and improvement phase, ea Ly
see Section 8.2.1 Customer satisfaction
Doc. No QMS-01 Quality Manual -Rev.02 SAPAC Say ] QUALITY MANAGEMENT SYSTEM CODE: QD-M-01
pou QUALITY MANUAL June 01, | SF Tage 11
Se peeled atte 2012 Rewsion Noo | OF 32
(Bb) -5,3
5.3- Planning
5.3.1- Quality objectives
SAPAC business plans set the strategic
direction for the organisation and the objectives
to meet customer and other requirements, The
objectives are measurable and consistent with the
quality policy
SAPAC has identified a number of objectives
and targets relating to its business known as
internal Key Performance Indicators (KPI's). It is
the Quality Manager responsibility to ensure that
the KPI's are met and that changes to KPI's
| relevant to field activities are disseminated to all
employees.
Its the responsibility of the Quality Manager to
ensure all other managers and supervisors. know.
internal KPI's and that measurements are in place
to monitor and report on the KPI's.
The following is a list of project typical
“Objectives” & “Targets”. This list is by no
‘means exhaustive and may be added to from time
to time. The most likely time for the list to be
updated would be after a quality management
system review or significant changes to
standards
Inside each procedures we have objectives, that
been majored by KPI's that been discussed
within the quality management meeting.
Objective and targets are also set up at project
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Sogall UY CLG gf USEKPI's
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level; they are documented in the QMP for the € x4 QMP
project.
Doc. No QMS-01 Quality Manual - Rev.02 SAPAC Sw
QUALITY MANAGEMENT SYSTEM
CODE: QD-M-01
ag QUALITY MANUAL arene eee ese 22 |
[aetna 2012 | Revision Noo | Of 32 |
5.4.2- Quality Management System
planning
Top Management ensures that the planning of the
quality management system is carried out to meet
the requirements of the quality objectives and
requirements of the QMS stated in Section 4.1
General requirements.
Business Plan for the organisation is developed
‘each year which sets objectives for improvements
to the quality system,
Procedures for system-change management (see
QMS-SP-01 Document control) ensure that the
integrity of the system is maintained when
changes to the system are planned and
plemented.
The Quality Manager reviews the Quality
Management System to ensure alignment with
SAPAC strategic business objectives.
5.5- Responsibi
communication
, authority and
5,
-1- Responsibility and authority
The development and regular reviews of the
system is the responsibility of the Quality
Manager,
‘The system is authorised by the SAPAC GM and
the Quality Manager is the document owner and
approves changes to the system.
Responsibilities and the interrelation of personnel
who manage and perform work that affects
quality are documented in Attachment B
Organisation structure and responsibilities. At
project level responsibilities and authorities are
described in the quality management plan for the
L project.
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Doc. No QMS-01
Quality Manual ~ Rev.02
SAPAC Sy | QUALITY MANAGEMENT SYSTEM CODE: QD-M-O1
SAPAC QUALITY MANUAL Bcd (sess tage
aaa 2012 | rowenrae {of 32
i ey ape en
5.5.2 Management representative:- 41 aa
SAPAC GM has appointed the Quality Manager | 22+ G4! ta eee
‘whose responsibilities and authorities include: GIO PEN ES
AAT ply ayy b Jy Upuny bits dso
+ planning, implementing, maintaining, Boal jb i oe
managing, monitoring and reporting on
the Quality Management System
a) taal jaa Jel aes of ye ask 6
ie
‘ensuring that business plans incorporate | *>*" Kem
Quality Management System objectives ee
consistent with the Quality policy
ing and implementing quality, | H3ys4 2405) cuss gal yy Lily Slat
environment and safety management
training programs
© ensuring the promotion of awareness of
customer requirements throughout the
organisation
‘* scheduling and conducting system audits
* Examining and assessing appropriate
performance indicators and reporting on
them to Top Management.
ead yaaa Sol yal geeky pull 0
SH al pa One Gi aa
iS etl Lye
* Coordinating corrective action and
improvement programs to ensure on-
going compliance and improvement. eed oe He atts gE gota dd
For each project, SAPAC will assign a | ql) y lil aby 94h Say— Sule Set 9S ee gag
ator whom reporting QM to follow up | 25 Geis Ainaas S25 jal pls Gul dace y
with implementation and internal audit Sa yall
yf —____ gt) stn 55,3
5.5.3- Internal communications
Ei MSL At pe EL ppg ell ge
‘The Quality Manager notifies by email and | © 5.3) 0) 25) Gob ye Say all 5s) Ls
Control of Documents to relevant staff when | ¢ 1y Local .553cyilb yt «yoo! SL Syl) a al pal
changes to QMS occurs. Business Unit | 7 5 ws chpaas gl ppg «dco inny ola
Managers communicate any relevant changes Ip ReN Ue tce ys 9
to the QMS to their staff through team briefs: eee ee ae oh
project staff is communicated through toolbox | ““-—et“#¥! ie Go Ge & 4a
meetings.
La eis tt) yt ce
The following communication processes have | ge yl) 5 jai Quill Goa Lng) 05 dle cya gel
been established in SAPAC to ensure that | jeg
Performance is reported and awareness of
customer requirements is promoted:
© Monthly team briefs poet de gate .
4453 eg ch__ atin)
© Structured meetings
Doc. No QMS-01 Quality Manual - Rev.02 SAPAC Pa | QUALITY MANAGEMENT SYSTEM | CODE: QD-M-0T
SAPAC QUALITY MANUAL Gra On ieee bee 14
seeps | 2012 | asondas lof 32
The communication process includes information
about:
Trends in nonconformities (including
current issues)
© Performance against quality objectives
© The results of quality improvement tasks
© The results of internal and external audits
© The results of customer feedback
Findings of management reviews
5.6- Management review Meeting
5.6.1- General
The quality management system is reviewed on a
yearly basis to ensure their continuing suitability,
adequacy and effectiveness and aligns with the
business planning cycle.
This includes assessing opportunities for
improvement and the need for changes to the
quality management system, the quality policy
and objectives. The review process is led by the
SAPAC GM and Quality Manager and involves
all Business Unit Managers, Project Managers
and Quality Management Coordinators.
5.6.
The input to management reviews include:
© Internal and External audit results
* Customer feedback, including customer
‘complaints and performance reports
- Review inputs
* Process performance and product,
conformance
© Business objectives. and-——key
performance indicators
* Status of corrective and preventive
actions raised since the last review
* Follow-up actions from earlier reviews
© Changes that could affect the quality
‘management system
© Recommendations for improvement.
Reviews are based on formal protocols
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Doc. No QMS-01
Quality Manual ~ Rev.02
SAPAC ‘on QUALITY MANAGEMENT SYSTEM CODE: QD-M-01 |
SAPAC QUALITY MANUAL June 01, | 2 Trager
Sa Calica ees 2012 Revision Noo | Of 32 |
5.6.3- Review output:
| The output of review meeting comprises actions
related to:
© Improving the system and its processes
© Improving the product in terms
‘customer requirements
‘© Resource needs.
of
Minutes from the meetings record the discussion
of these items.
Proposed actions identified at the review are
recorded (using form QMS-F0I QMS review
action table) and then included in the Company’
Business Plan for the coming year. Progress
against the proposed actions is monitored by the
Quality Manager.
6.0- Resource Management
6.1- Provision of Resources
Top Management ensures that resources are
available so that the QMS can be implemented,
maintained, and improved. Resources including
human specialized skills,
| infrastructure, financial, technological resources,
and others are provided as needed.
resources,
‘The company appointed a Quality Manager who
becomes the QMS project manager and is
responsible to report to senior management on its
implementation progress. The identity of this
Person is made known to all persons working
under the control of the company.
‘The Quality Manager ensures that the QMS is
established, implemented and maintained
consistent with the requirements of this
management system, and reports to senior
Management on the performance of the system
including recommendations for improvement
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Doc, No QMS-01
Quality Manual - Rev.02
SAPAC Sy QUALITY MANAGEMENT SYSTEM | CODE: QD-M-01
sapac QUALITY MANUAL Berea rage | caemss
deapal 3 2012 Resin Noo | Of 32
ee rr
A 6.2.1
6.2- Human Resources
| 62.1- General .
The nature of SAPAC key processes | M24) sot ASA fons ite aga hss
LISD le opal etal Ayal
technical competency of our staff. Project oF| soy uy ore :
BLL Glan Ja ig yl edle aang |
work briefs define planned objectives for the Sel igs tl neil yal
work. The scope of the work defines the Bee teuan eat sins 6)
particular competencies required.
requires us to continually maintain the | 2
All staff positions have position | 525, ia aay ists pane gad ill aan
descriptions. These documents describe the |. 5c 4 aly wilyy dl Lal 9p
accountabilities, responsibilities, skills,
qualifications, experience, knowledge and | 43-3 SSIs sll ci ply i paally Sl sly
aptitudes required for each position. They aby gat ya
are also the basis of staff selection
6.2.2- Competence, training and awareness Hp sty aly Betis 6.2.2
Managers are responsible for identifying the
training required for staff under their supervision
involved in activities that affect the QMS. S58 pled Sy pill ayaa Ge alse at el al
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Other parties — such as the Quality Manager —
‘might also identify a training need and mandate
that training be delivered to all staff. Rple Leey| stay ad ape) poe Shes 8) GLY
a ll ae 8 Ge Shiny el
It is the SAPAC policy to document the roles aes oo
and responsibilities of every staff position, Staff che GH 4 Aa Ayo paul! Actaal! oe ds
appointed to any position has had to attend and | : ye Sys
be successful at an interview where the required | “Mis 5 hes 2am ll dang aig ol gf Canal 5s
qualifications and skills were assessed. Hasta Si galls Sha pall s seal ant
Records of training and competency of staff are
kept with each personnel file. pele ul all Soil y Sp pl) Shy iin YN
Induction training
New employees attend an induction training that | miata
includes training on: ST pte All al all pila pall pees
‘* The overview of the quality management et
system as described in the this manual, Aree Sie pell she lad ALES se
‘© The quality policy, Ail tan
The importance of meeting customer : pepe eae:
requirements and the need for ensuring | A~*ol totals G43 cL dlaie Hai Lal e
customer satisfaction. his ‘i Recerca
© The relevance and importance of their | SHS ui GrA eS epi bLt Sealy Lae
activities, how they contribute to the ea
achievement of the quality objectives
Doc. No QMS-01 Quality Manual ~ Rev.02 SAPAC Saw QUALITY MANAGEMENT SYSTEM CODE: QD-M-01
SAPAC | QUALITY MANUAL June 01, | ™=%3—Tpage 17
Spiomtildnit 2012 Revision oo | OF 32
This training is recorded using form QMS-F02
QMS manual induction record.
This training is repeated for all employees as
management or the management representative
identifies the need to retrain employees.
Training for project staff
SAPAC does not permit any untrained project
personnel, including subcontractors, to carry out
activities for which training is required.
At the planning stage of projects, Project
Managers undertake a skills-zap analysis to
determine whether their project personnel have
all the necessary skills, competencies and
| qualifications for the tasks required by the
project.
Where deficiencies are identified, the project
manager determines whether to train existing
personnel or to engage suitable qualified/skilled
personnel. For staff requiring additional training
the project manager arranges the training required
Details of the skills and competencies of the
‘organisation's employees on each project is kept
‘on project records; form QMS-FU3 Training and
competency register.
| AIL project management personnel and_ site
personnel receive initial induction t
Project Quality Plan including their roles and
responsibilities in meeting the project’s quality
assurance requirements. The initial induction is
recorded using form QMS-FO4 Site induction
register.
staff is also trained in the Technical
| Procedures including the requirements of
Inspection and Test Plans (ITPs).
6.3- Infrastructure
SAPAC ensures that work areas, equipment and
| supporting services are maintained and are
appropriate to the task to ensure conformity to
product requirements. For the nature of SAPAC
business, most of the infrastructure is associated
with construction plant and equipment.
Appropriate plant and equipment is provided at
each construction site.
ing on the |
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Doc. No QMS-01
Quality Manual —
Rev.02 SAPAC ae QUALITY MANAGEMENT SYSTEM CODE: QD-M-01
SAPAC QUALITY MANUAL June 01, |? Tpage 18
= i 2012 | rvninras lof 32
6.4- Work Environment
SAPAC determines and manages the work
environment needed to achieve conformity to
produet requirements. Working outdoors and
high risk activities safety and environmental
factors are considered so that all processes
comply with the OHS and environmental
management systems as well.
7.0- Product Realization
7.1- Planning of product realization
Product realisation processes are those needed
to provide the product or service to clients
The following factors are considered as part of
the planning process:
Quality objectives and requirements for the
product,
© The need to establish processes and
documents and provide resources specific
to the product.
* Required monitoring, inspection and.
testing activities specific to the product and
the criteria for product acceptance.
© Records needed to provide evidence that
the realisation processes and resulting
product meet requirements.
SAPAC products and services are delivered
through projects; the projects are controlled by
project quality management plans (PQMP),
which take all these factors into account,
Refer to QMS-SP-06 Product realization
procedure for details how SAPAC provides
product and services to its customers to all
product realization inside 7.1.
7.2- Customer-related processes
The procedure QMS-SP-07 Customer related
Processes (related to tendering process) are
used to ensure that appropriate protocols are in
place to deal with customers product or service
requirements.
The procedure sets out company’s
systematic approach to:
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Doc. No QMS-01
Quality Manual ~ Rev.02
SAPAC ]
Seopa
QUALITY MANAGEMENT SYSTEM CODE: QD-M-01
June 01, | "2 Tpage 19
CUNT NS 2012 | remunrar | of 32
Determination of requirements
related to the product (ISO clause
72.1)
Review of requirements related to the
product (ISO clause 7.2.2); and
+ Customer communication (ISO
clause 7.2.3)
7.3- Design and development
Design and development is excluded,
SAPAC scope is construction, starting with
receiving the design from customers, along with
his a worded contract decrepit the specification
of the project and the bill of quantity, as well as,
non-
