You and your team are employees at Coach 4 Life, a consulting company in
downtown Toronto. Coach 4 Life’s specialty is providing “soft skills” training to
corporate clients. A new client, Royal Bank of Canada, has just hired Coach 4
Life to develop a series of training seminars for its employees on various soft
skills competencies.
This will not involve a training presentation, yet will still require the following:
An overview of one skill/competency including some theory/concepts that
underpin it. Here are the list of topics/concepts of which your team has
randomly been assigned one (see below):
Oral communication
1. An overview of one skill/competency including some
theory/concepts that underpin it. Here are the list of topics/concepts
of which your team has randomly been assigned one (see below):
Oral communication
2. Prepare a set of scripted after workplace scenarios that demonstrate the
skills/competency in question
2. A professional one-page handout summarizing the importance of the
skill/competency and how to demonstrate it in common workplace
situations
2. A cover note explaining how the work on the presentation was divided up.
2. All the material you feel you would use in a training session, all
presentation material (ppt), or material emphasizing your teaching
points.

Successful Social Relations–51095

Group Members:
1.     Zachary Davis – was responsible for an overview of one
skill/competency including some theory/concepts that underpin it. He made a
profound research and provided many credible sources for reasoning his
points.
2.     Christina Singh - was responsible for preparing a set of scripted after
workplace scenarios that demonstrate the skills/competency in question. She
 managed everything on time, demonstrating interpersonal
communication skills.
3.    – was responsible for writing a professional one-page handout
summarizing the importance of the skill/competency and how to demonstrate
it in common workplace situations. He brought a perfect example on how to
use a competence in practice and was very helpful as a team member.
4.     Bogdan Krolevetckii – was responsible for writing a cover note
explaining how the work on the presentation was divided up.
 
 
 
 
 
 
1. Overview
The skill that we will be focusing on is oral communication, oral communication is
defined as; the process of verbally transmitting information and ideas from one
individual or group to another. Oral communication can be either formal or
informal and examples of informal oral communication include: face-to-face
conversations, telephone conversations and business meetings. More formal
types of oral communication include; presentations at business meetings,
classroom lectures and commencement speeches given at a graduation
ceremony. Reasons why we communicate are; physical health, identity needs,
social goals and instrumental/practical goals. The five principles of interpersonal
communication are; intentionally/ unintentionally, irreversible, automatic,
unrepeatable, content and relational. The first principle named intentionally
represents modes of communication such as a speech, written not or email,
while Unintentionally means body language or nonverbal messages. The second
principle, irreversible means a person only has one chance to make a first
impression and you are always being interviewed/judged. The third principle,
automatic means even if you don’t speak you’re still conveying information to
others and the fourth principle, unrepeatable, defines communication as an
ongoing event where people change over time. The principle content describes
the difference between a stated fact and an implied demand while the rational
dimension depicts how we feel about each other and puts an importance on tone,
voice and face. There are two different views of interpersonal communication, the
first is quantitative and the second is qualitative. Quantitative communication
happens any time of day, people like saying things for the sake of saying things
and there is a simple goal of delivering a message. Qualitative communication
involves people treating each other as unique individuals, this is normally
reserved for those close to us and involves the sharing of deeper truths. There is
no ideal way to communicate but competent interpersonal communicators
understand that communication is situational and relational and it is a skill to be
learned. Oral communication plays a huge part in every day business whether it’s
speaking to a loved one or communicating your ideas to your manager. 
 
 
 
 
 
2. Prepare a set of scripted after workplace scenarios that
demonstrate the skills/competency in question
 
Scenario 1.
 
On Friday afternoon after work John and Mary decided to go for a drink at the
local bar. John has had too much to drink and starts to discuss confidential work
information with Mary. Mary asked him to stop because she knew the
consequences were immediate dismissal but John continued and was abusive to
Mary and threatened her if she told anyone he would hurt her. Mary reported this
to her supervisor because she felt unsafe “protection from threats to one’s
physical well-being”.
 
Scenario 2.
 
John and Jill are at the subway when they see Mary with a high profile client that
she had just signed a big account with. Mary and the client seemed to be a bit
closer than they should be. Soon enough they are being seen holding hands and
kissing. John and Jill reported it to HR who contacted Mary about the matter.
This tells of Mary's Self-Esteem and her wanting to be valued by others.
 
Scenario 3.
 
At the Christmas staff party, everyone was having a wonderful time, sharing a
few laughs and reflecting on the work year. Samantha decided to open the dance
floor by showing everyone her dance moves, soon enough everyone joined in.
Jack was hesitant to join in the fun and was seen in the corner taking a few sips
of his drink and looking very uncomfortable. Whether at work or social gatherings
Jack’s colleagues have always considered him an introvert. This scenario
represents physical health where the lack of social relationships and isolation
contributes to reducing human life.
 
 
 
 
 
 
 
 
 
 
 
3 - A professional one-page handout summarizing the importance
of the skill/competency and how to demonstrate it in common
workplace situations
 
The concept of efficiency is: Doing business properly.
Skill and competency studies in business institutions have received a lot of
attention from researchers and writers in various fields and in all developed and
developing countries alike. If we look at the relationship of this type of studies
with the manager’s jobs, we find that he is receiving special attention. Measuring
competency is the essence of the oversight function, which is also closely related
to the planning function. That is, measuring competency is per se measuring the
overall performance of the institution or one of its parts and knowing the extent of
progress or success achieved, according to a set of criteria that are appropriate
to the nature of the activity or goal being measured.
Several definitions have been received in this regard, according to the difference
of researchers and scholars in this field. One of the oldest is to mention the
definition of the linguistics (Chomsky) that know-how is the basis of competence
as it represents an evolutionary mixture of experiences, values, information and
experiences that in turn constitute a framework for evaluating and integrating
new experiences and information.
 
So know-how is the reference base for the formation of knowledge, the latter
entering as an essential component of competence.
 
As for from a strategic point of view, competencies can be defined as (the set of
practical knowledge that guarantees competitive advantage in the market, as
basic competencies enhance the competitive position of the institution), and
therefore the institution in which competencies are available means that it has a
competitive advantage that represents one of the strengths.
 
competency can be defined according to the angle that stakeholders in the
organization perceive. Efficiency from the employees' point of view: (It is the
ability that the individual shows in putting his knowledge into effect) and
efficiency is defined as it is (the ability to accomplish a set of specific, clear and
measurable tasks within the activity framework) .
 
It can also be said that competency means for the employee to provide him with
satisfactory and appropriate work. While also giving him the appropriate amount
of authority with a clear definition of competencies. Also to participate in solving
his problems and creating opportunities for promotion in front of him and
providing the appropriate wage.
 
As for competency from the point of view of management: (it is the system that is
able to reduce the costs of resources needed to accomplish the desired and
desired goals without sacrificing the system's outputs) meaning that it is the
ability to do things correctly, and therefore it depends on the concept of inputs
and outputs, the efficient system is the one that is able to achieve outputs Input
exceeds the used. Administrative competence is also defined as: completing
administrative tasks efficiently, as good management possesses a good level of
general experience in the areas of planning, organizing, directing and controlling.