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Knowledge: As A Commodity or An Intellectual Asset Three Types 1. Explicit 2. Implicit

This document discusses key aspects of effective knowledge management. It identifies three types of knowledge - explicit, implicit, and tacit. Knowledge can exist in categories like data, information, and wisdom. The document outlines five steps for knowledge management: 1) understand challenges, 2) measure metrics, 3) exploit available knowledge, 4) make knowledge consumable and diverse, and 5) scale knowledge sharing across the organization. Effective knowledge management is important for competitive advantage and requires facilitating knowledge sharing between individuals and groups.

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Subash Shahi Chand
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61 views5 pages

Knowledge: As A Commodity or An Intellectual Asset Three Types 1. Explicit 2. Implicit

This document discusses key aspects of effective knowledge management. It identifies three types of knowledge - explicit, implicit, and tacit. Knowledge can exist in categories like data, information, and wisdom. The document outlines five steps for knowledge management: 1) understand challenges, 2) measure metrics, 3) exploit available knowledge, 4) make knowledge consumable and diverse, and 5) scale knowledge sharing across the organization. Effective knowledge management is important for competitive advantage and requires facilitating knowledge sharing between individuals and groups.

Uploaded by

Subash Shahi Chand
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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knowledge

as a commodity or an intellectual asset

three types

1. Explicit
2. Implicit
3. Tacit

can exist in a few categories

 Data: a collection of facts


 Information: raw data enhanced with context
 Knowledge: the high-level insight extracted from analyzing data and
information
 Wisdom

Over time, your knowledge can even grow into wisdom

underpins your competitive edge.


1. Know your problems

 understand the underlying challenges you face.

requires organizations to facilitate the culture and process that enable


effective Knowledge Management.

understanding of the ITIL framework or the focus on capturing


knowledge.

integrate Knowledge Management practices within existing processes and


business activities.

2. Measure the metrics

As the popular business maxim goes, you can’t manage what you don’t
measure and if you can’t measure it, you can’t improve it.
These references may not always present a true performance evaluation,
but several alternative KPIs and references can be used instead. ----- A Key
Performance Indicator (KPI) is a measurable value that demonstrates how effectively a company is
evaluate the KPIs for Incident Management
achieving key business objectives.
functions related to the service knowledge management system (SKMS).
Measure the activity within the SKMS—Are users able to find useful
information efficiently? Does the provided knowledge solve a user request
or ticket?

3. Don’t just manage knowledge—exploit It

However, the goal of Knowledge Management initiatives may be lost when


most resources and frameworks are designed merely to manage the
knowledge instead of exploiting it.
Your company should design a Knowledge Management program that
brings about the changes necessary to utilize the available knowledge
effectively:

 Measure the growth and improvement in Knowledge


Management programs in terms of scalability across the technology
and people.
 Conduct surveys and gauge metrics that provide detailed
description of end-user experience in creating, sharing and consuming
knowledge.

4. Make knowledge consumable and diverse

instead of dumping knowledge across long articles (a time-consuming


process for the writer and the reader alike), present your knowledge in a
more user-friendly manner. Replace long articles and explanations
with short, actionable guidelines. Adopt a consistent, standardized
format for all documentation to make it easier for employees to spot
the answers they need urgently

Don’t limit your knowledge documentation to text only. Diversify and


complement your knowledge management platform with collaboration
tools, live chat, and service desk and chatbot support. 

Accessing the knowledge should not require a focused effort to manually


go through large repositories of long articles.

Follow a consumer-centric instead of a supplier-based approach.

encourage shared responsibility and knowledge sharing between


individuals
The Software Development Lifecycle (SDLC)
Consider how some people learn in different ways

5. Scale your knowledge sharing

Develop the necessary processes that conveniently allow users not only to
create and access knowledge, but to adopt it in their routine tasks.

Traditional Knowledge Management follows a one-way approach where


only the IT department is responsible for producing knowledge.

Knowledge sharing should be made convenient for employees and non-IT


folks

Knowledge management is essentially about getting the right knowledge to the right person at
the right time.
it implies a strong tie to corporate strategy, understanding of where and in what forms
knowledge exists, creating processes that span organizational functions, and ensuring that
initiatives are accepted and supported by organizational members
Knowledge management may also include new knowledge creation, or it may solely focus
on knowledge sharing, storage, and refinement
It is important to remember that knowledge management is not about managing knowledge for
knowledge's sake. The overall objective is to create value and leverage and refine the firm's
knowledge assets to meet organizational goals.
Knowledge management is the systematic management of an organization's knowledge assets
for the purpose of creating value and meeting tactical & strategic requirements; it consists of the
initiatives, processes, strategies, and systems that sustain and enhance the storage,
assessment, sharing, refinement, and creation of knowledge.

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