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Admission Support - WAT & Interview Material Intra College Events - Triology, Opsyrus, Conundrum Overtures - Inducted Members Placement Support - Collaborations

The document outlines the development of prototypes to analyze customer sentiment and gauge customer perceptions in real-time from various customer touchpoints like calls and social media. It also describes benchmarking the company against global utilities, applying advanced analytics to predict customer satisfaction, and devising models to understand customer needs and improve experience. The goal is to help the business gain insights, improve scores, and better serve over 33 lakh customers.

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Abhishek Yadav
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23 views

Admission Support - WAT & Interview Material Intra College Events - Triology, Opsyrus, Conundrum Overtures - Inducted Members Placement Support - Collaborations

The document outlines the development of prototypes to analyze customer sentiment and gauge customer perceptions in real-time from various customer touchpoints like calls and social media. It also describes benchmarking the company against global utilities, applying advanced analytics to predict customer satisfaction, and devising models to understand customer needs and improve experience. The goal is to help the business gain insights, improve scores, and better serve over 33 lakh customers.

Uploaded by

Abhishek Yadav
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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 Developed a prototype dashboard displaying the sentiment analysis from the data feed from the

different channels of customer reach


 Devised a prototype to gauge real-time sentiments of Customers (Inputs: Call Conversations, Social
Media Interactions
 Drivers- Identify drivers that make customers adopt services of AEML.
 Brand Equity- Measure brand equity based on category drivers, and brand identity metrics followed by
the brand.
 Benchmarked AEML on various consumer facing parameters with the best utilities across the globe
and determining the areas of improvement
 Applying advance analytics and data science methods to generate business insights, predict customer
satisfaction and other business performance indices

 Design advanced analytics models including predictive modeling and machine learning to answer the
business and operational question at hand

 Real-time Trend Indication of rendered services; Understand the latent needs of the customer
 Improved Customer Experience.
 Improved CSAT Score.

 Devised a prototype to gauge real-time customer perception of VOCs for 33+ Lacs customers

Admission support - WAT & Interview material Intra college Events – Triology, Opsyrus, Conundrum
Overtures - Inducted members Placement support – Collaborations –

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