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Test Your English - Business English1

This document contains a 4-part English test on business topics. It includes questions that require choosing the best option to complete sentences or conversations about business situations like holiday requests, job requirements, customer satisfaction surveys, a woodworking company case study, and a chemicals company case study.

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Igor Trajcevski
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456 views5 pages

Test Your English - Business English1

This document contains a 4-part English test on business topics. It includes questions that require choosing the best option to complete sentences or conversations about business situations like holiday requests, job requirements, customer satisfaction surveys, a woodworking company case study, and a chemicals company case study.

Uploaded by

Igor Trajcevski
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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BDO DOO Skopje Test your English - Business English

Test your English - Business English

Business English - Test 1 of 4


For the questions below, please choose the best option.

Question 1:

To: All staff

From: HR Department

Please remember that your manager must agree any holiday dates before you complete a
form.

Why is the HR department sending this email?

to ask staff for some information


to explain how something is done
to tell managers about a problem

Question 2:

FINEFOODS

Agent required for nationwide distribution. Some experience in food retail an advantage.
Refrigerated van provided.

Finefoods requires an agent to:

own a suitable vehicle for delivery.


be a specialist in food distribution.
deliver goods all over the country.
BDO DOO Skopje Test your English - Business English

Question 3:

Staff should tell Jane Fellows

how many people have enrolled for the course.


if they are interested in doing the course.
which of the courses they have decided to do.

Question 4:

Phone Neil Smith at our showroom for a free quotation, or to arrange a visit from our
representative.

Contact Neil Smith if you want to

obtain information about the company’s prices.


arrange a visit to the showroom.
speak to a representative about special offers.
Test your English - Business English

Business English - Test 2 of 4


For the questions below, please choose the best option to complete the sentence or conversation.

Crash Course in satisfying your customers


You suspect that your customers aren’t as happy as they once were. First, existing customers
seem to be

departing
abandoning
defecting
withdrawing

you for the competition almost as fast as you can get new ones. Second, your company has
started to become the butt of bad jokes at conferences and in the press. So how do you set about
measuring, and improving, your customers' satisfaction?
It's important to see things through their eyes. You can

tastes
try
experiment
attempt

your service for yourself, or watch your customers using it. A further option is to carry out some
qualitative research with your customers. Whichever way you choose, the objective is to identify
the

topics
subjects
headings
issues

on which customers will form their judgement of your service, so you can frame your questions
accordingly. It would be foolish to think you could know all of those questions, let alone their
answers, at the

outset
introduction
origin
foundation
BDO DOO Skopje Test your English - Business English

Test your English - Business English

Business English - Test 3 of 4


For the questions below, please choose the best option to complete the sentence or conversation.

Reid Joinery – experts in wood


Reid Joinery was established by Gordon Reid 15 years ago as a small company specialising in
wooden structures, from floors to staircases. Since then, we have evolved significantly.
We attribute our success to the dedication and expertise of our workforce, which

ranges
spreads
distributes
expands

from six apprentices to permanent employees who are highly qualified and experienced. Reid
actively

encourages
supports
promotes
rewards

employees to progress through the company, and many of the current surveyors and site
managers launched their careers on the Reid workshop floor.
Quality is at the forefront of Reid’s philosophy and each new project, whatever its size, is

advanced
focused
worked
handled

with the same dedication and completed to the highest quality standards. This enthusiasm is
reflected in the numerous industry awards the company has received.
At present, Reid is

concerned
involved
preoccupied
committed

in the refurbishment of a major concert hall in London, with particular responsibility for the
stage and acoustic panels.
BDO DOO Skopje Test your English - Business English

Test your English - Business English

Business English - Test 4 of 4


For the questions below, please choose the best option to complete the sentence or conversation.

Business case study: OFC Co-operative


This week we take a look at the Scottish company, OFC Co-operative.

OFC Co-operative is a supplier of industrial chemicals and, in terms of job applications, it is


currently one of the most popular employers in Aveburn. Unlike a number of its competitors,
which are currently

managing
acting
conducting
running

at a loss, OFC has reported its most successful year ever, mainly due to a major new contract
early in the year. The company has plans to expand its core business in the coming year. A key
factor in the company’s success has been its wish to create a highly skilled and motivated
workforce, as highlighted in its mission

statement
announcement
promise
undertaking

One of Stewart Green’s first actions on becoming the new Managing Director last year was to

assess
value
reckon
figure

his employees’ training needs. He then established a training programme to enable all staff to
work towards nationally

classified
recognised
identified

qualifications. The cost of this ambitious scheme was partially met by local enterprise
agencies

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