Legend: NA Not Applicable

INQUIRE AI is advised to INQUIRE and act as per

below mentioned scenarios:
1.AI has to reverse the transaction if it
receives status as failure or reverse
transaction
2.AI has to wait for recociliation report if it
doesn't receive any status
3.AI has to wait for reconciliation report if
it receives error code COU025

Y Title column is Applicable

Note: Kindly act as per the stautus received through INQUIRE service wherever INQUIRE is mentioned in column 'Action

ERROR CODE ERROR MESSAGE Reversal at AI

COU001 Duplicate request Y
COU002 Request timeout Y
COU003 Network error Y
COU004 Invalid reference id Y
COU005 Transaction amount is Y
invalid
COU006 Exceed maximum bill pay Y
limit
COU007 Amount is invalid Y
COU008 Payment method tag has Y
been missing
COU009 Invalid payment information Y

COU010 Invalid bill information Y

COU011 Quick pay should be Yes or Y
No
COU012 Biller tag is missing Y
COU013 Invalid customer Y
information
COU014 Split pay should be Yes or Y
No
COU015 Customer tag has been Y
missing
COU016 Bill details tag has been Y
missing
COU017 Biller id is missing Y
COU018 Invalid customer params Y
COU019 Customer convenience fee Y
tag has been missing
COU020 Amount block has been Y
missing
COU021 Amount value is missing Y
COU026 Payment Mode not Y
matched with the Agent
MDM data

COU027 Mobile number does not Y

match with the Agent MDM
data

COU028 Agent GEOCODE Longitude, Y

Latitude Values Should be
minimum 4 digits(after
decimal)

COU029 Agent Postal Code not Y

matched with Agent MDM
Data

COU030 Agent Payment mode is not Y

in application supported
payment modes

COU031 Sorry! Unexpected error Y

occurred. Please try after
some time or contact
support!

COU032 Mobile number has been Y

missing
COU033 Invalid mobile number Y
COU034 Account number has been Y
missing
COU035 Email is invalid Y
COU036 Customer convinience fee is Y
invalid
COU037 Split pay amount is invalid Y

COU038 Invalid payment amount Y

COU039 Customer convinience fee is Y
invalid, actual value is:

COU040 Invalid amount option Y

COU041 Client Ref Id has been Y
missing
COU042 Duplicate Client Ref Id Y
COU043 Invalid biller id Y
COU044 Amount Option is missing Y

COU045 Reference id is missing Y

COU046 Customer Account Number Y
is not matching with

COU047 Incorrect Payable Amount. Y

COU048 Other payment flag value is Y

not supported
COU049 Invalid other payment flag, Y
it should be true or false

COU141 Duplicate ref id Y

COU164 No agent found for the Y
given user name
COU201 Customer Parameters tags Y
do not match with pre-
validated request.

COU202 Both fromDate and toDate Y

are required
COU221 Agent account number is Y
missing
COU222 Agent account type is Y
missing
COU223 Agent customer id is missing Y

COU224 Remarks is mandatory for Y

agent payment
COU225 Payment information is Y
missing
COU337 Please enter QuickPay value Y
as No in Payment Request
for BillValidation Optional
biller

COU226 Y
COU-CCF is mismatched
with generated value

Sorry! Unexpected error

occurred. Please try after
some time or contact
DEV006 support! Y
BOU001 Send Failed to BOU Y
Incorrect / invalid customer
BFR001 account Y
 Invalid combination of
BFR002 customer parameters Y
BFR003 No bill data available Y

Payment received for the

BFR004 billing period - no bill due Y
Customer account is
BFR005 blocked / closed Y
Customer account is not
BFR006 activated Y

Bill due date has expired -

BFR007 bill details are not available Y
Unable to get bill details
BFR008 from biller Y
Incorrect / invalid customer
BPR001 account Y
Invalid combination of
BPR002 customer parameters Y
Customer account is
BPR003 blocked / closed Y
Customer account is not
BPR004 activated Y
Payment cannot be
BPR005 accepted at this time Y

Payment request has been

BPR006 exceeded for the day Y
BPR007 Repeat payment request Y
BOU003 Timeout at BOU Y
Y
BOU004 BOU Reversal Retry Failure
Y
BOU Reversal Response
BOU005 Timeout
Y
BOU Timeout for Reversal
BOU007 Response
This service is valid only for
new users or users with a
reset password OTP.

COU320 NA
This feature is not
accessible for new users.
Please set the first password
before accessing this
resource.
COU323 NA
 Please enter QuickPay value
as No in Payment Request
for Fetch Mandatory biller

COU325 Y
Please enter QuickPay value
as No in Payment Request
for BillValidation Mandatory
biller

COU336 NA
Please enter QuickPay value
as No in Payment Request
for BillValidation Optional
biller

COU337 NA
Mandatory Customer
Parameter Missing
COU338 Y
Missing payment
information tag
COU339 Y
Payment information tag
missing : ##tag##
COU340 Y
Customer consent value is
invalid
COU346 Y
INQUIRE is mentioned in column 'Action at AI'.

Action at AI
NA
INQUIRE
INQUIRE
NA
NA

NA

NA
NA

NA

NA
NA

NA
NA

NA

NA

NA

NA
NA
NA
NA

NA
NA

NA

NA

NA

NA

INQUIRE

NA

NA
NA

NA
NA

NA

NA
NA

NA
NA

NA
NA
NA

NA
NA

NA

NA

NA

INQUIRE
INQUIRE

INQUIRE

INQUIRE

NA

NA

NA

NA

NA

NA

NA

NA

NA
NA
NA

NA
NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA
NA
NA

NA

NA

NA

NA
NA

NA

NA

NA

NA

NA

NA