Manual en
Manual en
CONTENTS
1 PRESENTATION OF THE TOOL DIAG NG3
1.1 Advantages ................................................................ 04
• Congratulations ............................................................................. 04
• Performance and user friendliness ................................................... 04
1.2 Description .................................................................. 05
• Tablet ........................................................................................... 05
• VCI ............................................................................................... 09
• Cables........................................................................................... 10
1.3 Options ....................................................................... 11
• Workshop terminal ........................................................................ 11
• Endoscope .................................................................................... 12
1.4 Before usage .............................................................. 13
• Access to documentation ................................................................ 13
• Warning ....................................................................................... 13
2 START UP
2.1 Connections ................................................................ 14
• Connection diagram ...................................................................... 14
• Mode of communication between the VCI and the tablet ................. 14
• Precautions .................................................................................... 15
2.2 CD to insert ................................................................. 16
• Usage instructions ......................................................................... 16
• Start button ................................................................................... 17
• Power supply LED .......................................................................... 17
1
2.3 Choice of language ..................................................... 18
2.4 Main menu navigator .................................................. 19
2.5 Taskbar navigator ...................................................... 21
2.6 VCI / Tablet pairing ..................................................... 22
• Warning........................................................................................ 22
• Procedure ...................................................................................... 22
3. MAINTENANCE
3.1 Important ................................................................... 23
• Environment .................................................................................. 23
3.2 Wiring ........................................................................ 24
• Connectors of the tablet ................................................................. 24
• Connectors of the VCI .................................................................... 26
3.3 Battery ....................................................................... 27
• Safety instructions .......................................................................... 27
• Indicator lamps ............................................................................. 28
• Management of battery charging and discharging .......................... 28
• Replacement of internal battery ...................................................... 29
3.4 Management of cards ................................................. 30
• Insertion of the radio-frequency PCMCIA card ................................ 30
• Insertion of the smart card ............................................................. 30
2
3.5 In case of malfunctioning ............................................ 31
• case 1 : The tablet does not start .................................................... 31
• case 2 : No communication between the tablet and the VCI .............. 32
• case 3 : No communication with the vehicle..................................... 33
• case 4 : VCI power supply indicator is not lit ................................... 34
4. AFTER-SALES SERVICE
4.1 Services proposed ....................................................... 35
• Hot-Line Actia Muller Services telephone and technical support ......... 35
• Standard replacement ................................................................... 36
• Breakage ...................................................................................... 37
• State of tools ................................................................................. 38
• Accessories ................................................................................... 38
4.2 After-sales service ....................................................... 39
3
Presentation of diagnostic tool
Diag NG3
1.1 ADVANTAGES
Congratulations!
Thank you for purchasing the RENAULT TRUCKS diagnostic tool Diag NG3.
The design of this tool, resulting from a close co-operation between RENAULT TRUCKS and ACTIA,
is based on a marketing survey conducted by RENAULT TRUCKS in its after-sales network. Both
RENAULT TRUCKS and ACTIA, believe that you deserve a high-tech tool that is powerful, long-
lasting, easy to use and perfectly suited to your needs.
TABLET
Stylus
5
CD-ROM
Drive
Location of the
smart card
6
Ethernet
Microphone
Battery housing
Folding feet
Fold-out foot
Location of card
for radio link
Location of ACTIA
identification label
7
Power
supply unit
8
VCI
Activity
Error
Power supply
Location of ACTIA
identification label
Tablet
Vehicle
9
CABLES
911639 911640
911641 911670
10
1.3 OPTIONS
WORKSHOP TERMINAL
The workshop terminal is a radio frequency computer system allowing the tablet
to access the services proposed by the Dealernet, without a wire connection to
the computer network of the site. A workshop terminal can be used
simultaneously by several Diag NG3 tablet (maximum 15).
Preliminary
For using the workshop terminal, a preliminary physical installation (connection to the power supply
and the computer network), as well as a software configuration are required.
Proceed as follows for configuring your workshop terminal:
1 Select the item Configuration from the main menu, then the item Workshop terminal.
Then, follow the instructions displayed on the screen.
2 After configuring the workshop terminal, we recommend that you print out the information
relating to this configuration.
In case your equipment is replaced during servicing, it shall be necessary to create a new
configuration.
WARNING
The use of several workshop terminals at the same site requires special precautions. Contact
the after-sale service point nearest to you before purchasing a new workshop terminal (the
list of Actia Muller Services service points can be found on the last page of this document).
11
ENDOSCOPE
Description and principal technical characters
The principal function of the ACTIA endoscope is to view the parts of a vehicle inaccessible to the naked
eye, for checking them.
12
1.4 BEFORE USAGE
Continuous access to the documentation
For a double archiving source (paper, Diag NG3), we suggest that you keep the user documentation
always near you, either by printing it out or by installing it on your PC.
For printing the onboard documentation, connect a printer to the Diag NG3.
For an electronic access to the documentation contained on the start-up CD, import it on your personal
PC.
You have to install the Acrobat Reader (free software for reading .pdf files) on your PC
for reading this documentation.
WARNING
• Before using the equipment, read the chapter on the battery.
• Use the Diag NG3 according to the instructions provided by ACTIA.
• Place only the stylus in contact with the tactile pad.
• Always use preferably the exit icon located on the main menu for
shutting down the Diag NG3 tool.
• This equipment is designed exclusively for a professional use.
• Power supply voltage from 8 V to 32 V.
13
Start up
2.1 CONNECTIONS
Connection diagram
Your Diag NG3 tool is composed of two sub-assemblies:
• Diag NG3 Tablet,
• Radio Frequency VCI.
+ +
Cable 911641
14
Precautions during the radio frequency link mode:
•For implementing the radio frequency link between the tablet and the VCI, you must first pair the
two sub-assemblies (refer Section 2.4 Pairing)
•Your diagnostic tool is equipped with a wi-fi radio frequency link type 802.11B. The legislation
in force relating to the use of radio frequency bandwidths satisfies the local regulations. Before
using it outdoors, make sure that it is authorised by the local regulations.
•In case the radio signal is lost and if the cable between the tablet and the
VCI is connected, the two sub-assemblies can communicate via the wired link. However, if the
loss of radio signal occurs during a diagnostic session, the automatic passage to wired mode
shall take place after the detection of a transmission error.
15
2.2 CD TO INSERT (PLACING IN DVD BOX)
Usage instructions
The CD box contains two CDs:
• Recovery CD: Usable only on the Diag NG3 tool
(troubleshooting CD)
• Start-up CD: Usable on any PC
(for retrieving the user manual)
16
Start button:
You can execute different actions depending on the period
you keep the start button pressed.
For each action executed, the start button emits a different
sound signal:
18
2.4 MAIN MENU NAVIGATOR
The main menu presents you the principal functions of your tool.
Place the stylus on the icon on the function you wish to activate.
19
Displays the serial number of the tablet (see tablet presentation label)
Displays the serial number of the paired VCI, displays ???? if no pairing is made
(see VCI presentation label)
Displays the version number of the RENAULT TRUCKS software update (CD V0.0 initial)
Displays the radio frequency signal quality between the VCI and the tablet or between the tablet and the
workshop terminal.
Displays the remaining autonomy of the tablet if the power is supplied by the internal battery.
20
2.5 TASKBAR NAVIGATOR
For displaying the task bar allowing you to access rapidly the software functions (for example, virtual
keyboard, W-DATA, …), press the button Taskbar.
Press the button again for hiding the Taskbar.
Taskbar access
21 button
2.6 VCI / TABLET PAIRING
The two sub-assemblies can be synchronised exclusively by a pairing.
A tablet can function with ONE and only one VCI.
A VCI can function with ONE and only one tablet.
Procedure
1) Connect the cable between the NG3 tool and the VCI.
2) Connect the cable between the VCI and diagnostic socket of a vehicle.
3) Switch on power to the tablet.
4) Check the lighting of the green indicator on the VCI.
911640 911641
911639
23
Ethernet
3.2 Wiring
Connectors of the tablet
Microphone
Earphones
Location of card
for radio link
Power
Bloc
supply unit
d'alimentation
24
Serial link (RS232) External keyboard USB link Parallel link Power suplly link External screen VCI link
(printer)
1 Carrier detection Data +5V Strobage Ground Analog output (red) RXD
2 Carrier reception Not used USB D0 NC Analog output (green) TXD
3 Data transmission +5Vcc USB + D1 + 15V Analog output (green) RTS
4 Terminal ready Clock Ground D2 NC CTS
5 Ground signal D3 Ground DSR
6 Data ready D4 Analog ground (red) DTR
7 Ask for sending D5 Analog ground green) NC
8 D6 Analog ground (blue) NC
9 Ringing signal D7 Key +BAT
10 Accuse receipt Analog ground R100
11 Busy NC R100
12 End paper NC Ground
13 Selection Horizontal sync.
14 Auto line jump Vertical sync.
15 Printer init. Reserved
16 Entry select.
17-25 Ground signal
25
Connectors of the VCI
26
3.3 BATTERY
The Diag NG3 tool is equipped with an intelligent battery having an autonomy of about 1hour 40
minutes.
Safety instructions
• In case the tool is not used, turn it off for preserving the autonomy.
• Do not use the battery for a different application.
• Use only batteries supplied by our after-sales service.
• Do not store your tool for more than 3 months without connecting to the line supply.
• Do not dismantle the battery, except for a standard replacement.
• Do not open the battery.
• Do not charge the battery without the tool.
• Do not short-circuit its terminals.
• Place the battery away from a source of fire.
In order to preserve the life of your battery, we recommend that you should periodically
discharge the battery totally and recharge it fully again.
27
Indicator lamps
The indicator lamp to the right on the front panel indicates the battery condition:
• Flashing green: Charging in progress.
When the tool is turned off, the charging continues. In case of loss of power supply, the
charging shall restart when a source of energy is detected again.
When the power supply source is lost, the charging shall be stopped. It shall continue
again when the power supply becomes available again.
28
Replacement of internal battery
Provides as follows for replacing the internal battery of the tablet:
• Turn off the tablet imperatively.
• Disconnect the power supply sources (line power cable and the VCI/Tablet cable).
• Remove the two screws on the battery cover.
• Remove the battery from its housing.
• Disconnect the battery.
• Carry out the operations in reverse order for remounting the battery.
Use only a battery having the ACTIA reference (Ref: AC424004) obtained from the ACTIA after-sales
service.
29
3.4 MANAGEMENT OF CARDS
Insertion of the radio frequency PCMCIA card
Your tool is equipped with a PCMCIA card slot in which the
radio frequency PCMCIA card is inserted.
30
3.5 IN CASE OF MALFUNCTIONING
Case 1 : The tablet does not start.
Connect
correctly
no
Verification connection
to power supply unit Connection correct ? yes
Does the screen start The warning light on Beep when power
after 45s ? yes when tablet is yes supply key pressed?
switched on?
yes no no no
31
Case 2 : No communication between the VCI and the tablet
no no
See VCI
power supply
diagram
no
When information
asked from to the
Has the yellow monitor
VCI green light on? yes vehicle check that the yes turn on?
VCI yellow light turns
on and off
(before the error
message displays) no
33
Case 4 : VCI power supply indicator is not lit
Connect VCI
to vehicle
no
Vehicle VCI
connection check yes Connection correct ?
yes
no yes
34
After-sales service
4.1 SERVICES PROPOSED
While purchasing this tool, you undertake to follow the user instructions specified in the user manual.
Hot Line Actia Muller Services telephone and technical support:
The support service is meant for helping you to distinguish an improper use of the equipment from a real
malfunctioning.
Contact the support service for obtaining an initial evaluation of the source of problem and the first
elements allowing you to resolve a problem of malfunctioning of your diagnostic tool not linked to the
use of RENAULT TRUCKS software.
Depending on the problem identified, we shall make a preliminary technical diagnosis.
We shall then validate the warranty coverage of your diagnostic tool.
If you are unable to reach the Hot Line, (overload, outside the working hours, etc.)
an answering machine shall receive your call and provide you with our fax no.,
35 the working hours.
WORKING HOURS
For all the telephonic support services, the working hours are:
From Monday to Thursday from 8.30 a.m To 12.00 p.m, and from 2.00 p.m to 5.30 p.m
Friday from 8.30 a.m to 12.00 p.m, and from 2.00 a.m to 5.00 p.m
Do not hesitate to leave a message on the answering machine, we shall call you back very soon!
Standard replacement
On decision of the Hot Line Actia Muller Services, a standard replacement of your diagnostic tool shall
be made, subject to a normal use of the product.
This service, provided by us, consists in replacing the defective tool by a tool in working condition at your
site.
36
It is not necessary to open the product while replacing the consumables (battery, etc.).
• Absence of radio frequency card in the returned main tool: In this case, the card shall be billed to
you.
• The repair of products damaged due to shock, burning, cutting, perforation, modification of external
appearance, modifications of the product’s hardware configuration (hard disk, RAM, etc.) and
problems caused by a hardware environment not specified in the user manual (for example,
breakage of screen) will be invoiced to the customer.
• Due to their nature, the products identified as accessories or consumables (for example, battery,
cables) remain outside the scope of standard replacement service.
• The accessories directly procured by RENAULT TRUCKS from third party suppliers are not
included in this contract (example: endoscope, etc.). The services proposed do not include the
periodical standardisation / calibration of the products.
Breakage
In case of breakage of your diagnostic tool, please contact the Hot Line Actia Muller Services.
If your diagnostic tool is damaged due to negligence or accident, (notably breakage of screen, box,
radio PCMCIA antenna, customisation of product), an estimate shall be provided to you free of cost
after contact with the telephonic technical support service.
After receiving the acceptance of the estimate, we shall initiate the appropriate replacement procedure
as well as the associated billing, so that you are operational again very soon.
37
State of tools
The products reconditioned by the after-sales service shall have the same software state as new products,
that is, a minimum factory software configuration. You need only install the software supplied on CD-
ROM when purchasing the Diag NG3 as well as the latest software updates received from RENAULT
TRUCKS.
The product restored in this manner is ready for use, with a definition similar to that of the product
received by ACTIA.
In case of a standard replacement for a new product (that is, purchased less than one month ago), a new
product shall be supplied to you.
Accessories:
If you wish to order an accessory, please contact the Hot Line Actia Muller Services who shall provide
you the suitable order form.
The Hot Line Actia Muller Services is at your disposition for informing you the latest prices.
F ACTIA MULLER SERVICES Tel. (33) 02-373-342-20 S M.SJÖBERG AB Tel. (46) 851-494-930
5, rue de la Taye Fax (33) 02-373-334-35 Rasundavagen 79 Fax (46) 851-494-939
28110 LUCE 169 57 SOLNA
GB ACTIA U.K. Tel. (44) 168-662-1067 N GKL Tel. (47) 233-386-00
Unit 81 Fax (44) 168-662-1068 Stanseveien 30 Fax (47) 233-386-60
Mochdre Industrial Estate N-0903 OSLO
SY16 4LE NEWTON-POWYS
P EQUIAUTO Tel. (351) 219-678-230
E ACTIA VIDEOBUS Tel. (34) 916-652-626 Rua Rosa do Ulmeiro, 29 Fax (351) 219-678-239
Fol. Ind Los Olivos Fax (34) 916-652-324 Pav. 10 Parque Industrial de Armés
Calle Calidad 66 2715 TERRUGEM SNT
28906 GETAFE (MADRID)
B G.E.S. Tel. (32) 25-829-474
I ACTIA ITALIA Tel. (39) 029-327-131 Eikveldstraat 1A Fax (32) 25-824-202
Via Europa, 31 Fax (39) 029-359-5040 B1742 TERNAT
20010 PREGNANA MILANESE (MI)
USA ACTIA INC Tel. (1) 817-571-0435
D I+ME ACTIA Tel. (49) 531-387-010 3233 USTIC Woods Dr.
Rebenring 33 Fax (49) 531-387-0188 BEDFORD, TEXAS 76021
D-38106 BRAUNSCHWEIG
HR AUTO-ELEKTRIKA NOVAK Tel. (385) 406-458-61
NL TBA BV Tel. (31) 294-284-428 T. Ujevica 29 Fax (385) 406-481-20
Rijksstraatweg 45 Fax (31) 294-281-857 HR - 40323 PRELOG
1396 JD BAAMBRUGGE
RCH IEMEQ Tel. (56) 223-570-99
DK LOWENER Tel. (45) 432-003-27 Antonio Bellet 190 Of.207 Fax (56) 223-570-99
Smedeland 2 Fax (45) 432-003-33 PROVIDENCIA - SANTIAGO
Postboks 1330
CH KSU A TECHNIK Tel. (41) 566-197-757
DK 2600 GLOSTRUP
Lagernstrasse Fax (41) 566-197-766
115610 WOHLEN
39
A ANDETSBERGER Tel. (43) 775-283-768 IR FARD I.D.N. Tel. (98) 218-500-394
Am Wiesensteig 14 Fax (43) 775-287-056 N9, 8th Alley, Mir-Emad street Fax (98) 218-500-395
A-4910 REID/INNKREIS Motahari Ave
15878 TEHERAN
J KOKUKA SHOKAI Tel. (81) 523-313-351
5-23, Chikamadori, Minami-Ku Fax (81) 523-226-553 H Q-TESZT Tel. (361) 205-8472
NAGOYA 457-0071 Tétényi ut 84-86 Fax (361) 205-8471
1119 BUDAPEST
GR ADOSOGLOU Tel. (30) 210-921-6752
122, Sygrou Avenue Fax (30) 210-923-8051 TN SOMACS Tel. (216) 714-256-09
11741 ATHENS 2/2 Rue el Fouledh Z.I. Fax (216) 714-279-41
2014 MEGRINE RIADH
IL TACT Tel. (972) 893-614-77
Kiryat Weizmann Rabin Park Fax (972) 893-633-08 RO FORMULA 1 Tel. (40) 092-398-133
Openhaimer 7st Street Lucaci, Nb44, 1 Floor Fax (40) 094-336-450
76000 REHOVOT Apt. 5, Sector 3
BUCAREST
TR TIMPO Tel. (90) 212-276-6605
Atatürk Sanayi Sitesi 2 4067 Fax (90) 212-276-6606 BR ACTIA DO BRASIL Tel. (55) 513-358-02000
Ada 8 Parsel 14. Sok N°460 Av. Sao Paulo, 555 Fax (55) 513-337-6081
MASLAK/ISTANBUL 90230-161 PORTO ALEGRE - RS
CZ ATAL Tel. (420) 361-251-7912 RA INDUSTRIALES TELME Tel. (54) (1) 755-2811
Lesli 47 Fax (420) 361-253-043 Calle 48 N°1327 Fax (54) (1) 755-2811
39001 TABOR HORKY V. MAIPU
(1650) SAN MARTIN - BS
BG AVTO-OIL Tel. (359) 256-9182
126 blvd Tzar Boris III Fax (359) 256-9182 ZA DIAGNOSTIC DEVELOPMENTS Tel. (27) 317-092-971
1612 SOFIA P.O. Box 123 Fax (27) 317-092-973
WESTVILLE 3630
PL PRECYZJA Tel. (48) 523-493-171
85-022 Bydgoszcz 1 Fax (48) 522-105-71 MEX ACTIA DO MEXICO Tel. (52) 511-922-78
UI. GDANSKA 99 Prol.Saturno N°456-19 Fax (52) 575-276-43
Col.Nueva Industrial Vallejo
MEXICO, D.F. 07700
40