FrontDeskManual en
FrontDeskManual en
Add-on
for Codeks software
version 10.2.8.13221 and newer
Codeks FrontDesk Add-on
user manual
2020 in Naklo
Table of Contents
The Codeks FrontDesk is designed for announcing and confirming planned visitors as well as to be used
at corporate frontdesks or reception desks, for issuing cards to visitors and for issuing replacement
cards for lost user cards to users.
This add-on enables you to set up a system for announcing guests who are invited to visit the company.
Employees can announce the visit of guests and send a request via the Codeks FrontDesk add-on to their
department head, who confirms the visit. This guarantees the traceability of the visitors as well as ascertains
persons responsible for the guests.
Additionally, it is designed to be used at corporate frontdesks or reception desks, for issuing cards to
visitors and for issuing replacement cards for lost user cards to users. The application simplifies and
automates the process of issuing visitor cards, provides control over issued cards and enables visitor
supervision. Advanced options for assigning access rights provide complete flexibility, yet the use of the
application remains simple.
The Front Desk add-on is suitable for large companies, such as banks, airports and hospitals, as well as for
smaller businesses that want to regulate and limit visitors' access.
NOTE
This manual contains only the description and installation instruction for the Codeks FrontDesk add-on. The
installation instructions and general settings of the main Codeks software are described in the
documentation of the main Codeks AC or Codeks TA application. Screenshots of the Codeks application
contained in this manual were made in a web browser.
Codeks FrontDesk software is distributed together with the Jantar hardware or separately as a replacement
system for an existing access control system, which means:
· All copyrights of Codeks FrontDesk are exclusively owned by the author, Jantar d.o.o.
· You may not use, copy, emulate, clone, rent, lease, sell, modify, decompile, disassemble, otherwise
reverse engineer, or transfer the licensed program, or any subset of the licensed program, except as
stated in this agreement. Any such unauthorised use shall result in immediate and automatic termination
of this license and may result in criminal and/or civil prosecution.
· Codeks FrontDesk binary code may NOT be used or reverse engineered to re-create the Codeks access
control, time and attendance or communication algorithms which are proprietary and protected by
copyright law.
· Codeks is distributed "as is". No warranty of any kind is expressed or implied. You use the Codeks
şoftware at your own risk. Neither the author nor his authorised distributors will be liable for any data loss,
damages, loss of profits or any other kind of loss while using, misusing or being unable to use this
software.
· All rights not expressly granted here are reserved by Jantar d.o.o.
· By installing and using the Codeks FrontDesk add-on you are accepting the terms and conditions of this
license.
· If you do not agree with the terms of this license you must remove all Codeks FrontDesk files from your
storage devices and cease using the product.
Warranty
This manual comes "as is" - no warranty of any kind, expressed or implied. Jantar d.o.o. does not give any
assurances or guarantee in connection with information in this document.
Although we strive to include accurate and up to date information, Jantar d.o.o., without prejudice to the
generality of this paragraph does not guarantee that the information in this manual is complete, true,
accurate and not misleading.
The information in this manual is designed for user purposes and not as a substitute for information from
customer regulations, technical manuals/documents or other official documents. Customers using this
manual can report errors or omissions, recommendations for improvement or other comments to Jantar
d.o.o..
Support
E-mail: [email protected]
NOTE
We do not guarantee the proper functioning of the Codeks application if you are using a different browser
or older browser versions.
NOTE
You can find the installation instructions for the main Codeks software in the main Codeks application
documentation (CodeksManual-en.pdf).
Codeks Service Manager icon: The following picture shows the CodeksServiceManager.exe
file in the C:\Program Files\Codeks folder:
NOTE
If your Codeks server does not have an internet
connection, the program will display an error.
In this case, you will have to activate the license
code manually 11 using another device with
internet access.
IMPORTANT
Do not close this window until you enter the
required Codeks activation code. If you close
this window before entering the Codeks
activation code you will have to repeat the
manual activation process again, because a
different Challenge code is generated every time
you open the manual activation dialogue.
NOTE
If you scan the displayed OR code with your
smartphone you will be automatically
redirected to the Codeks Activation Form
webpage. All the necessary information for
generating the Codeks Activation code for the
selected license code will already be entered in
the form fields. To continue just click Submit.
When a company employee is expecting a visit, they can send a visit request announcement to his
department manager by logging into Codeks using his username and password – through the new Visitor
announce menu. The announcement of the visit contains information about the visit, which specifies the
purpose and destination department, the person the guests are visiting, etc. The employee who announces a
visit is usually the person responsible for accompanying guests during their visit, although, the FrontDesk
add-on also allows employees to announce visits for a co-worker or to assign co-workers as additional
visitors’ hosts.
The department heads are notified of new guest announcements by email (if they have a valid email address
entered in the Codeks).
Before the visitor can enter the company, the announcement of the employee must be confirmed by their
department manager. Heads of departments can access the menu for processing the visitor announcements
by logging into Codeks using their username and password. In the Show visitor announces viewer, the
department manager can review, edit, and ultimately process the requests made by employees in his
department.
Employees who are either the main or additional guest hosts are also notified by email when changes to the
guest announcement status are made (if they have a valid email address entered in the Codeks).
At the reception, the receptionist first selects whether the guest is announced or if they have come
unannounced.
Then the receptionist can assign a card to each individual visitor, and the guest's access rights are sent to
the system controllers immediately. The receptionist can assign a card to a visitor without requiring
administrator rights to user data or the right to send tables to controllers.
Similarly, when a visitor is removed, a command is issued that removes the access rights of the guest.
Al the visitor and replacement cards, as well as all visitors groups, used in the Codeks Frontdesk Add-on,
must be defined in the main Codeks application before it is used by receptionists at the front desk. The
necessary settings in the main Codeks application are made by a Codeks administrator, who also sends new
tables to the controllers in the system. With this, all the visitor cards and possible access rights are already
waiting to be used on the system's controllers. By default, all prepared visitor cards and replacement cards
are assigned a group without access rights.
Similarly, when a visitor is removed, a command is issued that removes the access rights from the card by
reassigning the No access group to the visitor's card.
1. Set the locations where visitors can pass. In the Hardware 18 editor, it is necessary to enable the
Location for FrontDesk for the parent locations of Passage type locations where visitors will be able to
pass. (These parent locations can be Room, Floor, Building, or Organization type locations that are
hierarchically superior to the Passage type locations.)
2. Edit the users' settings in the Users 20 editor. The Codeks FrontDesk add-on allows users to announce
agreed-uppon visits and enables the heads of departments to confirm said announced visits beforehand.
Therefore, users must have an assigned username and password that allows them to log in to the Codeks
application. Users can also be granted different rights to confirm their own visit announcements, to receive
notice of announced visits, or to participate in accompanying the guest.
3. Edit the FrontDesk settings in the Preferences 40 editor.
4. Ready-to-be-used FrontDesk visitors and replacement cards (in the Users editor 24 ) which will be
later assigned to visitors.
When the receptionist adds a new visitor a command is issued to all controllers which change the access
right group on the card issued to the visitor from the default No access group to the selected FrontDesk
visitors group. This is done by copying the access rights from the FD system user (who is assigned the
selected visitor group) to the newly issued visitor's card.
5.Timetables for visitors which define when the users will be able to pass at specific passages within the
company (in the Timetables editor 26 ).
6. FrontDesk visitors groups through which the visitors are assigned access rights at specific passages (in
the Groups Editor 29 ).
When you add a new FrontDesk visitors group an FD system user who is assigned the visitors group is
automatically created. When sending tables all the FD system users (with assigned FD visitors groups)
will be sent to controllers. The prepared visitor access rights are thus ready to be assigned to a new
visitor.
7. FrontDesk administrators with appropriate administrator rights for the front desk receptionists (in the
Settings -> Preferences editor 31 ).
8. Additionally, you can also set Functions groups which the receptionists can manually trigger with the
FrontDesk Add-on (defined in the Functions Groups 34 editor).
The necessary settings for enabling the Codeks FrontDesk functionality in the main Codeks application are
described in more detail in the following chapters. The chapters follow the most optimal order of editing.
* In the event that an error occurs on the controller (i.e., the controller reports an error event) when a
visitor is exiting the premises, the visitor can remain active even if they have already physically left the
company. To avoid such situations, you can activate the Use strict mode for Remove visitor after exit
feature, which is found in the FrontDesk preferences 23 and which allows the removal of a visitor regardless
of a failed event on the exit controller.
NOTE
Regular employees and heads of the departments differ only in the user settings they are assigned. The
defining setting which usually separates heads of departments from regular users is the Process visitor
announces 22 setting which allows the selected user to confirm or deny the visitor announcements made
by employees of a particular department.
The user's setting for a regular employee or a head of department must be set for each user individually.
To open the user's settings pop-up window in the Users editor, first, find and double-click the desired
user on the List of all users:
Setting Description
Receive visitor announce The user is notified about new visitor announcements for the selected
notifications department.
The user can process (confirm or deny) the visitor announcement for all
* Process visitor announces announces made by users from the selected department.
* This setting is usually enabled for heads of departments.
User accompanying guests If this setting is set for any department the user (in question) could be
assigned/picked by the co-workers of the said department as an additional host.
FrontDesk
Use strict mode for Remove visitor after If the setting is enabled the application will only remove the Front Desk
exit visitor from the system if his exit event was registered correctly. The visitor
will not be removed if the exit event was registered as an error.
(The setting only affects locations, which have the Remove visitor after exit
setting enabled in the Hardware editor.)
Automatically check out guest at end of If this setting is enabled the system will automatically check out all still active
day visitors (i.e. revoke their access rights) at the end of the day.
Limit visitor events period in days The setting limits the age of events that can still be displayed in the list of
events in the Codeks FrontDesk Add-on.
In the settings field, enter the age of the events (in days) that can be
displayed in the list of events and in visitor reports. The default value of the
setting is 0, which means that events are not limited.
Resend announce notification after This setting defines how many hours after the first notification, about a guest
notification in need of processing, a second notification is sent to the same
head of the department.
Send unconfirmed announcements to This setting defines after how many hours of inactivity of the first department
next department manager after manager a new notification will be sent to the next head of department in the
chain of command (i.e. according to the Company organization hierarchy).
Sender name The name of the sender as it will be displayed when sending guest
announcement notifications (e.g. FrontDesk GUEST ANNOUNCEMENT).
1. To add a visitor card or a replacement card, first, select the Add user icon in the toolbar of the Users
editor.
ATTENTION
If the company's receptionists have limited rights
to assign visitor's cards depending on the
department, it is also necessary to assign
departments to the prepared cards in order for the
Codeks FrontDesk Add-on to work correctly.
5. Click Save.
2. In the new pop-up window enter the name of the new timetable.
It is advised that a suitably descriptive and distinguishing name be assigned to the new timetable.
You can read more about timetables and time intervals in the user manual of the main Codeks application
(CodeksManual-en.pdf).
In the next step, you must add time intervals to the newly added timetable.
4. To add a time interval to a selected timetable, first, mark the timetable you wish to assign the time
interval to in the List of timetables. The selected timetable will color blue.
5. Then locate the interval you wish to assign in the List of all intervals and click on the + (plus) icon next to
the interval's name. When the time interval is successfully added to the timetable it will color green.
You can read more about specific time intervals in the user manual of the main Codeks application
(CodeksManual-en.pdf).
2. In the new pop-up window, enter the name of the new group.
3. Select the FrontDesk visitors group type and select the default timetable for visitors.
4. Click Save.
The new group will be displayed in the List of groups, and, simultaneously, a FrontDesk system user for the
group will be automatically created and displayed in the Users editor. When sending tables the FD system
user (with the assigned FD visitors group) will be sent to controllers. When the receptionist adds a new
visitor a command is issued to all controllers which changes the access right group on the card issued to the
visitor from the default No access group to the selected FrontDesk visitors group.
1. To add access rights to a specific visitors group mark the selected FrontDesk visitors group in the List
of groups in the Groups editor. The selected group will color blue
2. Enable access to a specific passage for the group by adding a checkmark next to the name of the
passage in the List of passages.
3. Next, select a timetable, which defines when the visitors will be able to pass at the selected passages.
4. When you are done editing, save the changes by clicking Save.
1. To add a new administrator click the Add administrator icon in the toolbar.
ATTENTION
If the company's receptionists have limited rights
to assign visitor's cards depending on the
department, it is also necessary to assign
departments to the prepared cards in order for the
Codeks FrontDesk Add-on to work correctly.
Otherwise, a receptionist with limited administrator
rights will not be able to assign cards to visitors
and users.
Function groups can be created in the Functions groups editor which can be accessed through the Settings
submenu.
2. A new pop-up window will open where you can set the desired settings for the new function group.
Name The name of the function group, which will also serve as the name of the button for manually
triggering the function group in the Monitor and FrontDesk editor. The name should be as
short as possible, jet still sufficiently descriptive.
Require event If the field is enabled, the administrator or receptionist, who triggers the function group must
description enter a comment, before the triggered actions can be executed.
Generate event The event that will be recorded and displayed in the table of events (in the Monitor and
FrontDesk editor) when the function group is triggered.
Locations List of locations.
ATTENTION!
the actions can only be executed at passages with connected controllers.
3. The set name of the function group will be displayed on the function group button in the Monitor or
FrontDesk editor.
4. Select the locations where the new function group will be triggered, and select the action to be
performed from the list of actions on the right.
5. Also, select what kind of event will be recorded when the function group will be triggered.
6. When you are done editing, save the changes by clicking Save.
2. A new pop-up window will open where you can edit the settings of the function group.
3. When you are done editing, save the changes by clicking Save.
2. The browser will request confirmation of the deletion of the function group. After you confirm the
deletion of the function group, the function group will be removed from the list.
1. To send tables to controllers click the Send tables button in the Main menu. A new window will open
where you can select the appropriate controllers.
2. Select all the controllers to which you want to send tables from the List of controllers on the left.
3. Then click the Send tables button.
The process can take several minutes depending on the number of controllers and the speed of the
connection.
4. The system will display a report in the window when the process is finished.
Zaposleni in vodje oddelkov do orodij za najavo gostov in obravnavo najavljenih gostov dostopajo prek
svojega uporabniškega dostopa do aplikacije Codeks.
The employees and department managers can log into the Codeks application using their username and password through the
User login form.
The user first announces a guest in the Visitor announce 44 menu. Users can
announce guests only if they are granted the Can announce guests right in
their user settings.
In the guest visit announcement form, users are required to fill out several
mandatory fields to provide all the necessary information about the visit. Users
can enter multiple individuals within the same guest announcement.
When a user announces guests, the system sends the announcement to the head
of department, who can process visitor announcements for their department, and
to all co-workers the user has selected to be additional hosts of the visit.
Users can monitor the status of their guest announcements in the Show visitor
announces menu, where they can also subsequently correct or cancel the
announcement. Cancellation of the announcement is only possible until the head
of the department confirms or rejects it.
When the manager confirms the guest announcement, the employee (and any
additional hosts of the visit) is notified about the status change of their visitor
announcement by email.
The Codeks FrontDesk Add-on is designed to be used by a receptionist at the entrance of the company. The
FrontDesk editor consists of a toolbar with command icons, a list of currently issued cards, and a list of
events.
At the reception the receptionist must, first, ascertain whether an arriving guest has been announced
beforehand or if they have arrived unannounced.
Then the receptionist can assign a card to each individual visitor, and the guest's access rights are
sent to the system controllers immediately.
blue ( ), and the replacement cards that are temporarily issued to employees are shown in yellow ( ).
In addition to the basic icons, the toolbar also contains function groups buttons, with which the
receptionist can manually trigger actions at certain passage within the company. The function group buttons
are created by the administrator in the Functions groups 34 editor in the main Codeks application. The
receptionist can trigger function group buttons only if he has the necessary administrator's rights (set in the
Administrators 31 editor).
The History icon opens a new viewer, where you can view the list of all visitors and users that have been
entered in the Codeks FrontDesk Add-on. The viewer enables you to browse the history of visitor and
replacement cards as well as display the data in the form of a report.
The List of events is similar to the one in the Monitor viewer, and show the most recent events registered
within the system.
In the fields next to the list of events, a picture of the user is displayed, as well as a snapshot from the
control camera when a user (employee) registers at a controller. The camera snapshot can only be viewed if
you are also using the Codeks IP Camera Add-on.
1. To announce a visitor, first, select the Visitor announce menu option in the main menu of your
user access.
The editor for making visitor announcements will open.
In the same editor, they can also subsequently correct or cancel the announcement.
Editing and cancellation of an announcement is only possible until the head of the department confirms or
rejects it.
1. To edit the guest announcement, first select and double-click the announcement you want to edit in
the list of announcements on the left.
This will enable the right side of the editor, where you can edit the data about the visitor announcement.
In this same editor, the heads of departments can subsequently edit the visitor announcement before
confirming it or they can deny it.
1. To issue a visitor card to an announced visitor select the Visitor arrival icon in the toolbar of the
FrontDesk editor.
2. A new window will open, showing the visitor announcements for the selected date range on the left.
By clicking on an announcement entry, the details of the selected visitor announcement will be displayed
on the right side of the pop-up window.
1. To issue a visitor card to an unannounced visitor select the Visitor arrival icon in the toolbar of
the
FrontDesk editor.
d) click Approve. This will check-in the guest into the system (a command will be sent to
the controllers that will assign appropriate access rights to the assigned card).
6. When you are done checking-in guests close the pop-up window.
1. To edit a visitor select the desired visitor from the List of currently issued cards. Double-click the
selected visitor or right-click and select Edit visitors data to enable the edit visitor window.
NOTE
You cannot subsequently change
settings that define the visitor's
access rights. In order to change
the visitor's access rights, you must
remove the visitor from the system
and re-issue his visitor card.
1. To issue a replacement card to a user select the Temporary replacement card icon in the toolbar of
the FrontDesk editor.
2. A pop-up window will open, where you can select the appropriate user.
Find and select the user whom you wish to issue a replacement card in the List of users.
4. Confirm the issued replacement card for the selected user by clicking Approve.
ATTENTION
In the event that the employee has lost his card, or if the card was stolen, it is necessary to cancel the
user's old card and assign him a new user card before canceling the replacement card. A new
user card is assigned to the employee by an administrator in the main Codeks application. The
administrator enters a new number code in the Card section of the user's settings, thus simultaneously
assigning a new user card to the employee and canceling the old user card.
1. In the List of currently issued cards, select the visitor who is departing, or the replacement card you wish
to remove. Then, click theVisitor leave icon.
2. The browser will request confirmation of the visitor's departure. When you confirm the departure, the
visitor or replacement card will be removed from the list.
NOTE
To use the Remove card function you will need a desktop USB card reader set to the appropriate
reading mode. You can read more about the use and specific settings of the USB table reader in the
documentation of the Table Reader Service program (Jantar TableReaderManual-en.pdf).
1. To remove visitor's cards using the USB card reader select the Remove card icon in the toolbar of
the FrontDesk editor.
2. A pop-up window will open where you can read and remove cards.
Now, read the visitor or replacement card you wish to remove with the USB reader. The card's number will
be displayed in the Card field of the pop-up window.
You can continue this process to read and remove several cards successively.
5. When you are done removing cards, close the pop-up window.