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Solved 1 Create A Service Blueprint of The Refinancing Process Why

The document describes creating a service blueprint for a bank's refinancing process. It discusses examining the process to identify which steps create value for customers and which could be eliminated. The bank divided the refinancing process into five stages in response to increased demand. Customers apply for loans with agents who provide initial calculations before credit checks and waiting for approval notification. Problems may have emerged from the organized process and redesign could improve overall efficiency.

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Doreen
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377 views

Solved 1 Create A Service Blueprint of The Refinancing Process Why

The document describes creating a service blueprint for a bank's refinancing process. It discusses examining the process to identify which steps create value for customers and which could be eliminated. The bank divided the refinancing process into five stages in response to increased demand. Customers apply for loans with agents who provide initial calculations before credit checks and waiting for approval notification. Problems may have emerged from the organized process and redesign could improve overall efficiency.

Uploaded by

Doreen
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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solved: 1 Create a service blueprint of the refinancing

process Why
solved: 1 Create a service blueprint of the refinancing process Why
1. Create a service blueprint of the refinancing process. Why do you think the bank organized
its process this way? What problems have ensued?2. Examine the process carefully. Look at
customer/ provider interactions. Which steps cr
GET THE ANSWER>> https://solutionlly.com/downloads/solved-1-create-a-service-blueprint-of-
the-refinancing-process-why
solved: 1 Create a service blueprint of the refinancing process Why
1. Create a service blueprint of the refinancing process. Why do you think the bank organized
its process this way? What problems have ensued?2. Examine the process carefully. Look at
customer/ provider interactions. Which steps create value for the customer? Which steps can be
eliminated? Construct a new blueprint showing how the overall process can be improved.First
National Bank has been swamped with refinancing requests this year. To handle the increased
volume, it divided the process into five distinct stages and created departments for each stage.
The process begins with a customer completing a loan application for a loan agent. The loan
agent discusses the refinancing options with the customer and performs quick calculations
based on customer-reported data to see if the customer qualifies for loan approval. If the
numbers work, the customer signs a few papers to allow a credit check and goes home to wait
for notification of the loan’s approval.
solved: 1 Create a service blueprint of the refinancing process Why
GET THE ANSWER>> https://solutionlly.com/downloads/solved-1-create-a-service-blueprint-of-
the-refinancing-process-why

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