VELS INSTITUTE OF SCIENCE, TECHNOLOGY AND ADVANCED
STUDIES
SCHOOL OF OCEAN ENGINEERING
DEPARTMENT OF NAVAL ARCHITECTURE AND OFFSHORE
ENGINEERING
B.TECH – NAOE (SEMESTER – VII)
15ETN153 – QUALITY CONTROL AND QUALITY ASSURANCE
PART –A ( 2 Marks )
UNIT -1
1. Define Quality.
Ans: Quality is extremely hard to define, and it is simply stated: "Fit for use or purpose." It is
all about meeting the needs and expectations of customers with respect to functionality,
design, reliability, durability, & price of the product.
2. What is known as Quality Control?
Ans: Quality control (QC) is a procedure or set of procedures intended to ensure that a
manufactured product or performed service adheres to a defined set of quality criteria or
meets the requirements of the client or customer.
3. Write short notes on Quality Assurance.
Ans: Quality Assurance (QA) is defined as an activity to ensure that an organization is
providing the best possible product or service to customers. QA focuses on improving the
processes to deliver Quality Products to the customer. An organization has to ensure, that
processes are efficient and effective as per the quality standards defined for products. Quality
Assurance is popularly known as QA Testing
4. Who are the Major contributors to Quality?
Ans: The major contributors of quality are
Philip Crosby- The Four Absolutes of Quality Management & 14 Steps to Quality
Improvement
Dr. Edwards Deming- Deming’s Fourteen Obligations of Top Management
Dr. Armand Feigenbaum- Total Quality Control (TQC) philosophy
Dr. Kaoru Ishikawa- Established concept of Company Wide Quality Control (CWQC)
Dr. Joseph Juran- Juran’s Quality Trilogy (compared to financial management)
Dr. Walter Shewhart- Shewhart’s control charts are widely used to monitor processes
Dr. Genichi Taguchi- Taguchi recommends a three-stage design process which ensures
the quality of a product
5. Write short notes on Managing Quality.
Ans: Quality management is the act of overseeing different activities and tasks within
an organization to ensure that products and services offered, as well as the means used to
achieve them, are consistent. It helps to achieve and maintain a desired level of quality within
the organization.
6. What is quality cost?
Cost of quality (COQ) is defined as a methodology that allows an organization to determine
the extent to which its resources are used for activities that prevent poor quality, that
appraise the quality of the organization’s products or services, and that result from internal
and external failures. Having such information allows an organization to determine the
potential savings to be gained by implementing process improvements.
7. How can quality be quantified?
8. Why quality control is one of the major and important aspect of any industry?
9. Who is father of quality control?
10. How quantity and quality said to be contradicting?
UNIT – 2
1. What is strategy?
2. TQM- abbreviate and write a short note?
3. Write short notes on Quality Measures.
4. Define the Quality Metrics.
5. Write short notes on Garvin’s Approach on quality management?
6. What is Quality Planning?
7. Define Cost Measurement.
8. Write short notes on Quality Cost Analysis.
9. What is Utilizing Quality Costs.
10. Define Decision Making.
UNIT -3
1. What do you mean by Designing Quality?
2. Write short notes on Management Tools.
3. What is QFD?
4. Define the DFSS.
5. What is known as FMFA.
6. Write short notes on FTA.
7. Define Robustness.
8. Write short notes on Reliability.
9. What is Risk Assessment.
10. Define Deployment.
UNIT - 4
1. What is Customer Requirement.
2. What are the Documents Required for knowing the customer need?
3. Write short notes on Quality Planning.
4. How we Design and Develop from customers need.
5. Write short notes on Skilled labour.
6. Give a short note about Competence?
7. Discuss about Training and Awareness.
8. What do you mean by Purchased products?
9. What is Verification.
10. Write a short note on customer satisfaction with respect to quality of the product.
UNIT - 5
1. Define Identification.
2. What is Traceability?
3. Write a short note on Destructive testing.
4. Write a short note on Non-destructive testing.
5. Discuss in short about Operation Control.
6. What is known as Dimension quality?
7. Write a short note on Dock trails.
8. Write a short note on Sea trails.
9. Define Monitoring.
10. What is Quality inspection.
PART – B ( 16 Marks )
UNIT - 1
1. Write briefly about Quality Basis and History.
2. Discuss in brief about Major contributors to Quality.
3. Write a brief note about Approaches to managing quality.
4. Write briefly about Quality Control and Quality Assurance.
5. Discuss briefly about Quality Management.
6. Briefly discuss about the quality control in a shipyard?
UNIT - 2
1. Discuss briefly about Strategic Quality Management.
2. Write a brief note about Garvin’s approach to operationalizing quality dimensions.
3. Write briefly about Key elements of Quality planning.
4. Discuss the following. (i) Quality cost analysis (ii) Cost measurement.
5. Write a brief note on Utilizing Quality Costs for Decision-Making.
6. Briefly discuss about all the aspects quality assurance standards followed by any shipyard?
UNIT – 3
1. Write briefly about Designing Quality Into Products and Services.
2. Discuss briefly about Seven tool management.
3. Write a brief note on QFD.
4. Write briefly about Design for Six Sigma.
5. Discuss about the following in detail. (i) FMEA (ii) FTA.
6. How shipyards can improve the quality by employing Six sigma
UNIT – 4
1. Write briefly about Identification of customer requirements.
2. Discuss briefly about documentation requirements for quality control in a ship yard
3. Write a brief note on verification purchased products.
4. Write briefly about Quality of purchased products.
5. Discuss briefly about skilled labour, competence/training and awareness.
6. Explain the role of design and development in ship design and construction with a suitable
example?
UNIT – 5
1. Write a brief note on Identification and traceability.
2. Discuss briefly about Non-destructive testing.
3. Write briefly about measurement and monitoring of products.
4. Write a brief note on Sea trails.
5. Discuss briefly about Dock trails.
6. Explain in brief about the non-destructive tests which are being done in shipyards with
examples and discuss about their significance?
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