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Analysis & Planning For Call Center

The document outlines requirements for planning a call center including trunk lines for inbound calls, direct inward dialing numbers, greetings and prompts, call queues, agent names and IDs, any customer relationship management systems to integrate, and contact lists for outbound dialing.

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Samarveer Singh
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35 views2 pages

Analysis & Planning For Call Center

The document outlines requirements for planning a call center including trunk lines for inbound calls, direct inward dialing numbers, greetings and prompts, call queues, agent names and IDs, any customer relationship management systems to integrate, and contact lists for outbound dialing.

Uploaded by

Samarveer Singh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Analysis & Planning for Call Center.

 Make call center requirements list


 Trunk lines – PSTN or SIP Trunk
 Inbound DID – Regular Phone number or toll free
 Greeting audio message or IVR auto-attendant prompt
 Call Service Queues
 Agents Name & IDs
 Any CRM or screen pop up application that needs to integrated.
 CSV list or data for outbound predictive dialer.
Course Project Diagram.

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