Microsoft Office Specialist Program

Microsoft Outlook (Outlook and Outlook 2019):

Exam MO-400
The Microsoft Office Specialist: Outlook Associate Certification demonstrates competency to customize the
Outlook user interface format message content, create or insert graphic elements, and send and respond to
emails and meeting requests. The exam covers the ability to enhance professional correspondence, create
calendars, and schedule appointments. Application examples include coordinating building resources, sending
messages for marketing campaigns, planning staff meetings, and assigning meeting action items.

An individual earning this certification has approximately 150 hours of instruction and hands-on experience
with the product, has proven competency at an industry associate-level and is ready to enter into the job
market. They can demonstrate the correct application of the principal features of Outlook and can complete
tasks independently.

Microsoft Office Specialist Program certification exams use a performance-based format testing a candidate’s knowledge, skills and
abilities using the Microsoft Office 365 and Office 2019 programs:
• M
icrosoft Office Specialist Program exam task instructions generally do not include the command name. For example, function
names are avoided, and are replaced with descriptors. This means candidates must understand the purpose and common
usage of the program functionality in order to successfully complete the tasks in each of the projects.
• The Microsoft Office Specialist Program exam format incorporates multiple projects as in the previous version, while using
enhanced tools, functions, and features from the latest programs.

Objective Domains
1.1  Customize Outlook settings
1.1.1       Change the display of messages, calendar items,
Manage Outlook Settings and Processes

contact records, and tasks

1.1.2       Add accounts
1.1.3       Configure automatic replies 

1.2     Configure mail settings

1.2.1       Specify default fonts for new messages and responses
1.2.2       Customize reply message settings
1.2.3       Create, assign, and modify signatures

Microsoft Office Specialist 1.3     Perform search operations

Program is the only official 1.3.1       Create search folders
Microsoft-recognized
1.3.2       Search for messages, calendar items, contacts, and tasks
certification program for
Microsoft Office globally.
1.3.3       Search by using advanced find

1.4     Print and save information

1.4.1       Print message, calendar, contact, and task information
1.4.2       Save message attachments
1.4.3       Preview message attachments
1.4.4       Save messages in alternative formats

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Microsoft Outlook (Outlook and Outlook 2019)

2.1     Create messages 4.1     Create and manage contact records

2.1.1       Add or remove message
Manage Messages

4.1.1       Import contacts from

Manage Contacts and Tasks

attachments external sources
2.1.2 Designate recipients by using 4.1.2       Edit contact information
courtesy copy (CC) and blind
4.1.3       Share contacts
courtesy copy (BCC)
2.1.3      Use @mention to get someone’s 4.2     Create and manage contact groups
attention
4.2.1       Create and delete contact groups
2.1.4       Forward and reply to messages
4.2.2       Add contacts to existing
2.1.5       Flag outgoing messages for follow up contact groups
2.1.6       Set the importance and sensitivity of 4.2.3       Update contacts within
outgoing messages
contact groups
2.2     Insert message content 4.2.4       Delete contact group members
2.2.1       Insert hyperlinks
4.3     Create and manage tasks
2.2.2       Insert images
4.3.1       Create and manage tasks
2.2.3       Add signatures to individual
messages

2.3     Organize and manage messages

2.3.1       Sort messages
2.3.2       Create folders
2.3.3       Move messages between folders
2.3.4       Categorize messages
2.3.5       Flag received messages
2.3.6       Ignore conversations
2.3.7       Change the display of messages

3.1     Create and manage calendars

3.1.1       Set calendar work times
Manage Schedules

3.1.2       Manage multiple calendars

3.2     Create appointments, meetings

and events
3.2.1       Create recurring calendar items
3.2.2       Cancel meetings
3.2.3       Create calendar items from
messages
3.2.4       Set calendar item times and
time zones
3.2.5       Set up meetings by using the
scheduling assistant
3.2.6       Set availability for calendar items

3.3     Organize and manage appointments,

meetings, and events
3.3.1       Forward calendar items
3.3.2       Configure reminders
3.3.3       Invite meeting participants
3.3.4       Respond to invitations
3.3.5       Update individual or recurring
calendar items

© 2019 Certiport, Inc. Certiport and the Certiport logo are registered trademarks of Certiport Inc. All other trademarks and registered trademarks are the property of their respective holders.