05/08/2020 Admin Mock Test-4: Attempt review

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Dashboard My courses ServiceNow-Y17 General Admin Mock Test-4
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ServiceNow-Y17


 Back to course
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Started on Wednesday, 5 August 2020, 6:08 PM

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State Finished
Completed on Wednesday, 5 August 2020, 7:21 PM
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Time taken 1 hour 12 mins
Marks 23.17/60.00
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Grade 38.61 out of 100.00

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Question 1 What is a schema map?
Correct

Mark 1.00 out Select one:

of 1.00
a. A schema map displays the details of tables and their
relationships in a visual manner, allowing administrators to
view and easily access different parts of the database
schema 

b. A schema map graphically displays the Configuration

items that support a business service.

c. A schema map enables administrators to define records

from specific tables as trouble sources for Configuration
Items

d. A schema map graphically organizes the visual task

boards for the CMDB

Your answer is correct.

The correct answer is: A schema map displays the details of
tables and their relationships in a visual manner, allowing
administrators to view and easily access different parts of the
database schema

Question 2 What field on the task SLA form defines whether it is a SLA , OLA
Incorrect or Underpinning Contract?
Mark 0.00 out
of 1.00 Select one:
a. Workflow 

b. Type

c. Table

d. Schedule

Your answer is incorrect.

The correct answer is: Type

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Question 3 What are the two key CMDB tables?

Incorrect

Mark 0.00 out Select one:

of 1.00
 a. cmdb_ci  and cmdb_rel_ci

b. cmdb_rel_ci and task

 c. sys_user and cmdb_ci 

d.  task and incident




Your answer is incorrect.

The correct answer is: cmdb_ci  and cmdb_rel_ci




Question 4 Which type of tables may be extended by other tables, but do
Incorrect not extend another table? 

Mark 0.00 out
of 1.00 Select one:

a. Core Tables 

 b. Base Tables

c. Extended Tables

d. Custom Tables

Your answer is incorrect.

The correct answer is: Base Tables

Question 5 Which one of the following statements is true when an

Correct Administrator edits a workflow?
Mark 1.00 out
of 1.00 Select one:
a. When a workflow is published, the workflow is available to
the person who created it but not to other user roles

b. To prevent multiple users with roles from making

changes to a workflow at the same time, workflows needed
to checked out before they can be edited. 

c. When the workflow is checked out, other users with roles

can make changes and add coments. 

d. Once an Administrator saves the changes to a workflow,

the the workflow is immediately accessible and the
available to all users with roles.

Your answer is correct.

The correct answer is: To prevent multiple users with roles from
making changes to a workflow at the same time, workflows
needed to checked out before they can be edited.

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Question 6 How can Administrators specify the display sequence of

Incorrect variables created for a Service Catalog item?
Mark 0.00 out
of 1.00 Select one:

a. Enter a number into the Sequence field in the Catalog
item form

b. Enter a number into the Default Value field in the Catalog
 item form 

c. Enter a number into the Choice field in the Catalog item

 form

d. Enter a number into the Order field in the Catalog item

 form


Your answer is incorrect.
 The correct answer is: Enter a number into the Order field in the
Catalog item form


 Question 7 List personalization changes the fields that are displayed on the
Correct List Layout for:
Mark 1.00 out
of 1.00 Select one:
a. All users

b. Only my Company

c. Only me 

d. Only my group

Your answer is correct.

The correct answer is: Only me

Question 8 Identify the required steps to publish then view a report. Select
Partially all that apply. Choose 4 answers
correct

Mark 0.50 out Select one or more:

of 1.00
a. Display desired report

b. click the save dropdown,then click publish 

c. Generate a PDF of the report 

d. Use the Share option to specify target users 

e. Copy Published report URL 

f. Open report URL

Your answer is partially correct.

You have correctly selected 2.
The correct answers are: Display desired report, click the save
dropdown,then click publish, Copy Published report URL, Open
report URL

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Question 9 What workflow state makes the workflow available to the

Correct platform?
Mark 1.00 out
of 1.00 Select one:

a. Active 

 b. Published 

c. Open

d. Issued


Your answer is correct.

The correct answer is: Published


Question 10 Knowledge management allows user to...

Correct

Mark 1.00 out Select one:

 of 1.00
a. create and edit knowledge articles

 b. create, edit, and view knowledge articles 

c. create, edit, view and delete knowledge articles

d. create and share reports

Your answer is correct.

The correct answer is: create, edit, and view knowledge articles

Question 11 What is the purpose of a data policy

Correct

Mark 1.00 out Select one:

of 1.00
a. Data policies enforce data consistency 

b. Data policies enforce security

c. Data policies standardize data in update sets

d. Data policies apply to lists to standard data

Your answer is correct.

The correct answer is: Data policies enforce data consistency

Question 12 Favorites and shortcuts can be managed from the mobile

Correct environment.
Mark 1.00 out
of 1.00 Select one:
a. False

b. True 

Your answer is correct.

The correct answer is: True

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Question 13 The Workflow editor user interface includes the following areas.
Incorrect Select all that apply
Mark 0.00 out
of 1.00 Select one or more:

a. Palette

 b. Header Bar 

c. Activity Tab 

d. Script Input Window 

 e. canvas


Your answer is incorrect.
The correct answers are: Palette, canvas



Question 14 SLAs can only be run against a table that extened the task table
 Incorrect

Mark 0.00 out Select one:

of 1.00
 a. True

b. False 

Your answer is incorrect.

The correct answer is: True

Question 15 Which one of the following is an accurate list of changes that

Incorrect are captured in an Update Set?
Mark 0.00 out
of 1.00 Select one:
a. Changes made to: tables,forms, views and fields

b. Changes made to: tables,forms, groups and

Configuration items(CIs) 

c. Changes made to: tables,forms, schedules and client

scripts

d. Changes made to: tables,forms, Business Rules, and data

records  

Your answer is incorrect.

The correct answer is: Changes made to: tables,forms, views
and fields

Question 16 What is the name of the Servicenow search engine?

Incorrect

Mark 0.00 out Select one:

of 1.00
a. AnswerNow

b. GoogleNow 

c. Search

d. Zing

Your answer is incorrect.

The correct answer is: Zing

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Question 17 When creating a new table named "abc", what is the table
Incorrect name that is automatically assigned by theplatform?
Mark 0.00 out
of 1.00 Select one:

a. sys_abc 

 b. snc_abc

c. u_abc

d. abc


Your answer is incorrect.

The correct answer is: u_abc


Question 18 Each knowledge bases can have unique lifecycle workflows,

Correct user criteria, category structures, and management
Mark 1.00 out assignments
 of 1.00

Select one:
 a. True 

b. False

Your answer is correct.

The correct answer is: True

Question 19 Which of the following interactions impact the client(browser)

Partially side of the ServiceNow environment? Select all answers Choose
correct
3 answers
Mark 0.67 out
of 1.00
Select one or more:
a. Business Rules 

b. UI Policies 

c. UI Actions

d. Client Scripts 

Your answer is partially correct.

You have correctly selected 2.
The correct answers are: UI Policies, UI Actions, Client Scripts

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Question 20 Which of the following statements is true when a new table is

Incorrect created by extending another table?
Mark 0.00 out
of 1.00 Select one:

a. The new table inherits all of the fields of the original table.
Table Access Controls, client scripts, and UI Policies inherited

b. The new table archives the table it is extending and
 assumes its role in the system

c. The new table inherits all the Business Rules, client scripts,
 and UI Polices of the original table; but none of the existing
fields 

 d. The new table inherits all of the fields of the original table
and can contain new fields for the new table


Your answer is incorrect.


The correct answer is: The new table inherits all of the fields of
 the original table and can contain new fields for the new table


Question 21 What kind of data can Import Sets use to populate tables in
Incorrect ServiceNow
Mark 0.00 out
of 1.00 Select one:
a. XML,SOAP,and CSS 

b. CSS,SOAP, and Excel

c. SOAP, REST, and XML

d. XML, CSV, and Fxcel

Your answer is incorrect.

The correct answer is: XML, CSV, and Fxcel

Question 22 To display to users, a knowledge article must be..

Incorrect

Mark 0.00 out Select one:

of 1.00
a. Reviewed 

b. Retired

c. Drafted

d. Published

Your answer is incorrect.

The correct answer is: Published

Question 23 Configuration will not affect what others see on their forms. 
Incorrect

Mark 0.00 out Select one:

of 1.00
a. True 

b. False

Your answer is incorrect.

The correct answer is: False

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Question 24 Which of the following statements is true when using the

Correct slushbuckets to select fields?
Mark 1.00 out
of 1.00 Select one:

a. To exactly position fields on the form, use the left and
right buttons

b. If the field name appears in a bold font after being
 moved to the Selected column, the field is a reference field

c. When a field is moved from Selected Column to Available

 Column , the field is removed from the form 

d. The Available column is a list of all the fields  that are

 currently displayed on the existing form


Your answer is correct.
 The correct answer is: When a field is moved from Selected
Column to Available Column , the field is removed from the
 form


Question 25 How is a group defined in ServiceNow?
Incorrect

Mark 0.00 out Select one:

of 1.00
a. A group defines a set of users that share the same job
title 

b. A group defines a set of users that share the same

location

c. A group is one record stored in the Group Type table

d. A group is one record stored in the Group table

Your answer is incorrect.

The correct answer is: A group is one record stored in the Group
table

Question 26 Where is the text search available ? Select all that apply.
Correct

Mark 1.00 out Select one or more:

of 1.00
a. Application Navigator type filter text

b. All the answers are correct 

c. Lists

d. Knowledge Base

e. Live Feed

Your answer is correct.

The correct answer is: All the answers are correct

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Question 27 New records, new groups, and modified configuration

Incorrect items(CI's) : what do they have in common?
Mark 0.00 out
of 1.00 Select one:

a. They are customizations.

 b. They are included in an update set. 

c. They are not captured in an Update Set.


d. They donot have anything in common.


Your answer is incorrect.

The correct answer is: They are not captured in an Update Set.


Question 28 How is a group defined in ServiceNow?

Correct

Mark 1.00 out Select one:

 of 1.00
a. A group is the one record stored in the
Group[sys_user_group] table. 

b. A group is one record stored in the Group
Type[sys_user_group_type] table.

c. A group defines a set of user that share the same job title.

d. A group defines the set of users that share the same

location.

Your answer is correct.

The correct answer is: A group is the one record stored in the
Group[sys_user_group] table.

Question 29 How is a user defined in ServiceNow?

Incorrect

Mark 0.00 out Select one:

of 1.00
a. A user is a record stored in the User [sys_user] table

b. A user is a field in the LDAP integration

c. A user is a profile in the ServiceNOW database 

d. A user is a record stored in the User preference

[sys_user_preference] table

Your answer is incorrect.

The correct answer is: A user is a record stored in the User
[sys_user] table

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Question 30 Reports can be created from different places in the platform -

Incorrect select two answers
Mark 0.00 out Choose two answers
of 1.00

Select one or more:
 a. Statistics Module 

b. View / Run Module


c. Content Menu

d. Metrics Module 



Your answer is incorrect.
The correct answers are: Content Menu, View / Run Module



Question 31 What is not an example of UI action ?
Correct

Mark 1.00 out Select one:
of 1.00
 a. List Buttons

b. Related Links

c. Form Buttons

d. Search 

Your answer is correct.

The correct answer is: Search

Question 32 How can Administrators specify the display sequence of

Incorrect variables created for a Service catalog item?
Mark 0.00 out
of 1.00 Select one:
a. Enter a number into the Choice field in the Catalog Item
form

b. Enter a number into the Default value in the Catalog Item

form

c. Enter a number into the Sequence field in the Catalog

Item form 

d. Enter a number into the Order field in the Catalog Item

form

Your answer is incorrect.

The correct answer is: Enter a number into the Order field in the
Catalog Item form

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Question 33 Which group of permissions is used to control Application and

Incorrect Module access? 
Mark 0.00 out
of 1.00 Select one:

a. Roles

 b. Assignment Rules

c. UI Policies 

d. Access Control Rules


Your answer is incorrect.

The correct answer is: Roles


Question 34 What is a form?

Correct

Mark 1.00 out Select one:

 of 1.00
a. A form displays the List Mechanic

 b. A form displays fields from one record 

c. A form displays filter conditions

d. A form displays report data

Your answer is correct.

The correct answer is: A form displays fields from one record

Question 35 Which section of the ServiceNow UI allows you to perform a

Incorrect global search?
Mark 0.00 out
of 1.00 Select one:
a. List Pane

b. Content frame

c. Banner

d. Application Navigator  

Your answer is incorrect.

The correct answer is: Banner

Question 36 Business Rules are used to enforce mandatory data on a form. 

Incorrect

Mark 0.00 out Select one:

of 1.00
a. True 

b. False

Your answer is incorrect.

The correct answer is: False

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Question 37 Which one of the following statements is true?

Incorrect

Mark 0.00 out Select one:

of 1.00
 a. When an Incident Form is saved, the Work Notes field text
is overwritten each time work is logged against the incident.


b. When an Incident Form is saved, the Impact field is
 calculated by adding the Priority and Urgency values.

c. When an Incident Form is saved, all the Work Notes text is

 recorded to the Activity Log field.

d. When an Incident Form is saved, the Additional

 Comments  field text is cleared and recorded to the Work
Notes section


Your answer is incorrect.


The correct answer is: When an Incident Form is saved, all the
 Work Notes text is recorded to the Activity Log field.


Question 38 Identify two core tables in ServiceNow
Incorrect

Mark 0.00 out Select one:

of 1.00
a. Task [task] and User [sys_user]

b. User [sys_user] and Location [cmn_location] 

c. Notification [imp_notification] and Request [sc_request]

d. Attachment [sys_attachment] and event Registration

[sysevent_register]

Your answer is incorrect.

The correct answer is: Task [task] and User [sys_user]

Question 39 which of the following is considered best practice before

Incorrect importing any data into servicenow?
Mark 0.00 out
of 1.00 Select one:
a. transfer all incomming data records to one data source

b. remove obsolete data before your data import

c. Disable update set capabilities

d. use the same import set table for all imports

Your answer is incorrect.

The correct answer is: remove obsolete data before your data
import

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Question 40 Which module contains SLAs, OLAs and Underpinning

Incorrect Contracts?
Mark 0.00 out
of 1.00 Select one:

a. Content Management

 b. Service Catalog 

c. Asset Contracts

d. Service Level Management


Your answer is incorrect.

The correct answer is: Service Level Management


Question 41 Select the true statement: A Business Rule...

Incorrect

Mark 0.00 out Select one:

 of 1.00
a. Monitors fields on a form

 b. Must not run before a database action occurs 

c. Must run before a database action occurs

d. Is a piece of Javascript

Your answer is incorrect.

The correct answer is: Is a piece of Javascript

Question 42 What is a plugin?

Incorrect

Mark 0.00 out Select one:

of 1.00
a. A plugin is an upgrade to the ServiceNow base instance

b. A plugin is the package that disables JDBC integrations

c. A plugin is a patch that is applied to the ServiceNow base

instance 

d. A plugin provides additional optional functionality to the

ServiceNow base instance

Your answer is incorrect.

The correct answer is: A plugin provides additional optional
functionality to the ServiceNow base instance

Question 43 Data Policy can enforce mandatory data on import. 

Incorrect

Mark 0.00 out Select one:

of 1.00
a. True

b. False 

Your answer is incorrect.

The correct answer is: True

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Question 44 What is generated from the Service Catalog once a users

Incorrect places an order for an item or service
Mark 0.00 out
of 1.00 Select one:

a. A change request

 b. an Order Guide

c. AN SLA 

d. a request 


Your answer is incorrect.

The correct answer is: a request 


Question 45 A Knowledge Base can have a Workflow

Correct

Mark 1.00 out Select one:

 of 1.00
a. False

 b. True 

Your answer is correct.

The correct answer is: True

Question 46 What is the name of the string that displays the filter criteria?
Incorrect

Mark 0.00 out Select one:

of 1.00
a. Choice 

b. Menu

c. Breadcrumb

d. Topic

Your answer is incorrect.

The correct answer is: Breadcrumb

Question 47 Service Catalog Components include which of the following?

Correct

Mark 1.00 out

of 1.00
Select one:
a. Record Producers, Order Guides and Catalog items 

b. Order Guides, Catalog items and Interceptors

c. Order Guides, Exchange Rates, Calendars

d. Catalog Items, Asset Contracts, Task Surveys

Your answer is correct.

The correct answer is: Record Producers, Order Guides and
Catalog items

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Question 48 Create Incident, Password Reset, and Report outage: what do

Incorrect these services in the service catalog have in common? 
Mark 0.00 out
of 1.00 Select one:

a. They direct the user to a catalog UI Policy

 b. They direct the user to a record producer

c. They direct the user to a catalog client script 


d. They direct the user to a catalog property


Your answer is incorrect.

The correct answer is: They direct the user to a record producer


Question 49 A View is only applied to lists to define their layout order and

Correct what fields appear?
Mark 1.00 out
 of 1.00 Select one:
a. True 

b. False

Your answer is correct.

The correct answer is: True

Question 50 A View is only applied to lists to define their layout order and
Correct what field appears. 
Mark 1.00 out
of 1.00 Select one:
a. True 

b. False

Your answer is correct.

The correct answer is: True

Question 51 When working on a form , what is the difference between Insert

Incorrect and Update Operations?
Mark 0.00 out
of 1.00 Select one:
a. Insert leaves the form and Update stays on the form

b. Insert updates the form and Update saves changes

without leaving the form 

c. Insert updates a form and Update stays on the form

d. Insert creates a new record and Update leaves the form

Your answer is incorrect.

The correct answer is: Insert creates a new record and Update
leaves the form

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Question 52 connect provides real time visibility into edits being made
Correct

Mark 1.00 out Select one:

of 1.00
 a. True 

b. False


 Your answer is correct.

The correct answer is: True


 Question 53 cmdb_ci_appl is considered a _______ class  to cmdb_ci?

Correct
 Mark 1.00 out Select one:
of 1.00
a. Parent

b. Child

c. Extended 

d. Base


Your answer is correct.

The correct answer is: Extended

Question 54 What are the three basic workflow activities?

Incorrect

Mark 0.00 out Select one:

of 1.00
a. Approval, Notification , Task

b. Activity, Process, Task

c. Begin, Event, Test 

d. Begin, Activity, End 

Your answer is incorrect.

The correct answer is: Approval, Notification , Task

Question 55 An REQ number in Service Catalog is

Incorrect

Mark 0.00 out Select one:

of 1.00
a. a task to complete 

b. a stage

c. the overall order number

d. an individual item in an order

Your answer is incorrect.

The correct answer is: the overall order number

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Question 56 Which of the following Client Transact to columns can be

Correct enabled for List Calculations?
Mark 1.00 out
of 1.00 Select one:

a.  SQL time, Check response time in network time browser
time 

b.  Business Rule time, SQL time. 1 al de load, Semaphore
 Sets

c. View IP Address, URL, Table

 d. Browser Response time, Client i work time, Address


Your answer is correct.
 The correct answer is:  SQL time, Check response time in
network time browser time


 Question 57 When merging multiple Update Sets , if several Update Sets

Incorrect have modified the same object, (for example, the Incident Form
 Mark 0.00 out ), how does the ServiceNow platform handle these changes?
of 1.00

Select one:
a. The first change made to the Incident Form will be the
one moved to the new, merged Update Set

b. Only changes to the Configuration Item fields will be

moved to merged Update Sets

c. The most recent change will be the one moved to new,

merged Update Set

d. All the changes will be moved to the new, merged Update

Set 

Your answer is incorrect.

The correct answer is: The most recent change will be the one
moved to new, merged Update Set

Question 58 What is enabled when you elevate privileges?

Correct

Mark 1.00 out Select one:

of 1.00
a. ability to access and modify to system
properties>security module

b. ability to create and modify WS security profiles

c. ability to create and modify access controls(ACLS) 

d. Ability to create and modify SOAP Security policies

Your answer is correct.

The correct answer is: ability to create and modify access

controls(ACLS)

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05/08/2020 Admin Mock Test-4: Attempt review

Question 59 Table ACL rules are processed in the following order:

Incorrect

Mark 0.00 out Select one:

of 1.00
 a.  match the table name(wildcard),  match the table
name,  match the parent table name,

 b.  match the parent table name,  match the table

name,  match any table name(wildcard) 
 c. match any table name(wildcard), match the parent table
name, match the parent table name,
 d.  match the table name,  match the parent table
name,  match any table name(wildcard)


 Your answer is incorrect.

The correct answer is:  match the table name,  match the

 parent table name,  match any table name(wildcard)


Question 60 which three variable types can be added to a service catalog
 Correct item ?
Mark 1.00 out
of 1.00 Select one:
a. number list,single line and reference

b. true/false,multiple choice and ordered

c. multiple choice, select box and check box 

d. true/false,check box and number set

Your answer is correct.

The correct answer is: multiple choice, select box and check box

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