Product Support

Binder

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 Overview
Caterpillar customers normally pay a premium to own the most productive,
reliable equipment available in the marketplace. The experiences they
accumulate during the time of ownership shape their loyalty, satisfaction and
ultimately their future buying behavior.

For this reason, the manner in which the product is supported after purchase
and the wide variety of support services available to the customer should be
leveraged and included within the overall Caterpillar value message.

Product support solutions affect a Change of 1% point in… Impacts Profit by…

wide variety of equipment ownership Equipment availability 1.75 – 3.50%

Operating Costs 1.50 – 3.45%
attributes directly impacting the
Equipment utilization 1.60 – 2.80%
profit realized by customers.
Equipment productivity 2.50 – 4.50%
Resale value 0.90 – 1.60%
TOTAL EFFECT 8.25 – 15.85%
Source: Cat Equipment Investment Analysis (EIA) PC Software Case Study

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 Overview
The materials in this binder cover • Dealership Capabilities
many of the product support • Condition Monitoring (CSAs/PM/S•O•SSM)
solutions, offerings and • Repair Before Failure
capabilities which can be
integrated into the value story • Cat Certified Rebuilds
during the sales of equipment to • Product Link / EquipmentManager
help overcome the premium • Undercarriage
selling challenge. • Ground Engaging Tools
• Filters
• Fluids
• Hydraulics
• Drive Train
• PartStore

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 Dealership Capabilities
General Used Machines
• Identify and leverage all Make of primary equipment line? Large inventory of used machines?
Type of ownership? Trade-ins accepted?
relevant dealer capabilities
Years in business? Cash offered for machines?
and services when talking
Years as a Cat Dealer? Consignment sales available?
equipment sales with Number of full-service stores? Worldwide buying/selling service?
customers Location of company HQ?
Parts Department
Management style followed?
Inventory value ($M)?
• Cat dealers cannot be beat New Machine Line items stocked?
when it comes to range and Sales/Rentals Orders filled off the shelf (%)?

depth of services How broad is your product line? Orders filled within 24hrs (%)?
Large inventory of new machines? Orders filled within 48hrs (%)?
How large of a rental fleet? Emergency after-hour service?
• Consider a broader view when Rent by day, week or month? Remote parts drops?
sharing dealership capabilities Rental purchase options? Territory-wide daily parts delivery?

with the customer Customized leases? Exchange parts offered?

Customized financing? Available off the shelf?
Customer operator training? Same-as-new warranty?
Equipment investment analysis? Online ordering (PartStore)?

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 Service Department

Dealership Capabilities
How many service technicians?
How many service bays?
How many field service trucks?
How many lube trucks?
How many haul trucks?
Engine Service Hydraulic Service
How many boom trucks (lifting)?
Dedicated engine shops? Hydraulic service technicians?
Transmission/hydraulic pump test
Engine dynamometers? Industrial sales specialists? stands?
Cylinder head rebuild benches? Cylinder rebuild & manufacturing? Fuel system test stands?
Turbocharger rebuilding? Pump & motor rebuilding? Gen set load banks?
Air flow meters? Dedicated production space? In chassis dynamometer?
State-of-the-art machine shop? Pump & motor clean room? Full time technical communicators?
Fuel & horsepower computers? Engine lathes? Complete machine rebuild?
Radial arm drills? Major component rebuild?
Undercarriage MIG, TIG and stick welding? Electrical rebuild?
Custom track inspection? Cylinder honing up to 21” dia. and 19’? Complete fluid analysis lab?
Undercarriage rebuild? Pump & motor testing? Radiator repair service?
350-ton track press? 6-month warranty on rebuilds? Paint shops?
Wet bushing turns? Pick up and delivery service? Customer service training?
Idler resurfacing? Shuttle service to remote locations? 24-hr on-call service?
Roller reshelling? Field troubleshooting service? Contamination-free assembly?
Shoe regrousering? Cylinder testing? Customer Support Agreements?
Nitrogen test and fill? 400 horsepower test bench? Fixed rate repair options?

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 Dealership Capabilities
Manufacturing, Machining &
Welding
Refurbish components to original specs?
Machining precision, one-of-a-kind parts?
Mechanical repair and re-assembly?
Engineering/drafting service?
Mech. design and reverse engineering?
Die, jib and fixture design and build?
Welding and fabrication?
Highly skilled design welders?
Lathes?
Milling capability?
Turning capability & surface grinding?
Key seating?
Head pattern cutter?
Line boring from 1” to 24” diameter?
MIG, TIG, semi-automatic welding?
Computer aided design and drafting?
Thermal spray welding?
Abrasion resistant material application?

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 Condition Monitoring is …

A proactive analysis process using

equipment and application data
(from multiple sources) to help
dealers make informed
application, maintenance,
component replacement, and
planned repair decisions.

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 Five (5) Services Included in CM

1. S•O•S SM Fluid Analysis

2. Machine / Engine Inspections
3. Site Operation & Maintenance
Analysis (SOMA)
4. Electronic Data Management
5. Service Record History

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 What Information Does S•O•S SM
Fluid Analysis Provide?
• Oil & Coolant
– Fluid Condition
– Fluid Contamination Level
– Fluid Identification
• Ensures the right fluid for the right
compartment

• Oil Component Wear Rates (Trends)

– Actual vs. Expected/Standard

• Alerts & Recommendations on

Identified Problems

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 Benefits of S•O•S SM Fluid Analysis

• Avoid Catastrophic Failures

• Track Your Equipment
– Abnormal Wear Indicators, System
Trends, Scheduled Downtime Flexibility
• Manages Component Life & Equipment
Availability
• Lowers Customer’s O&O Costs
– Shortens Repair Time By
• Detecting the Problem Early Allows for
Repair Before Failure, Shortening the
Repair Time
– Optimizes Oil Change Intervals

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 Equipment Inspections
• Daily / Maintenance Checklists
– Basic walk-around inspection to identify major visual problems at
the beginning of each shift

• Technical Analyses: TA1 & TA2

– Performed at PM intervals
– TA1: Visual inspection used to identify and document basic
equipment condition
– TA2: Operational & system inspections used to identify & document
equipment performance

• Custom Track Service (CTS)

– Measures actual U/C wear vs. “expected” U/C wear & identifies
problem areas

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 Benefits of Inspections
• Optimize equipment productivity

• Consistent monitoring of major machine systems /

components

• Early identification of problems

– Allows for “repair before failure,” rather than “repair after failure”
– Decreases downtime and repair costs

• Dealers & customers interact together to come up with the

best possible solution to any problems identified

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 SOMA is…
• A software application that allows users to
perform an assessment of the Customer’s
Site Operations and Maintenance (SOMA)
practices.

• Analyzes expected component life

Primary objective is to create awareness about

the importance of good Maintenance and
Operating practices

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 SOMA Benefits
• Site Assessment
– Accounts for customer specific variables
• Site Startup
– Defines site conditions & success
measures
• Equipment Management Review
– Screening tool that provides areas of
strengths & opportunities
• Ongoing Analysis / Management
– Identifies improvements or changes

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 Electronic Data Management
• VIMS Data • Product Link / Equipment Mgr.
Data
– Interface with Operator
– Equipment Location & Hours
– Systems Monitoring
– PM Scheduling & Service History
– Preventative Maintenance – Diagnostic Events
Alerts – “Product Watch” Monitoring
– System Trending • Uses EM Software
– Machine Operation Technical
Data • Cat ET
– Payload Management – Machine Diagnostics &
Calibrations
– Calculate Fuel Consumption

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 Benefits of Electronic Data
Management
• Constant equipment monitoring
– Health, hours, fuel consumption
• Trending/benchmarking of
equipment
– By site location
– Over time
• Product alerts
– Issues
– Upcoming maintenance
– Equipment being used outside of
defined time or area

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 Service History Records
Why Are They Needed? Service History Benefits
• Provide a deeper • Allows customization of
services
understanding of the
– Past service trends
customer – Defines what the customer
– Machine Operating does him/herself vs. what
Conditions services are purchased
– Business Needs • Create agreements based on
only the services the customer
– Typical Service Hours & uses
Component Life
– Repair Cycles & History

Overall: Identify the customers trends & create solutions to meet their needs

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 Condition Monitoring –
Value to the Customer
• Increased availability, performance,
and/or productivity
• Reduced owning and operating costs
• Constant product performance
information
• Increased resale value - - service
history
• More predictable cash flow
– Know when your equipment is going to
need servicing

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 A Customer Support Agreement (CSA) is …

Any agreement between a Dealer

and Customer for the Dealer to
handle some or all of the customer’s
equipment management needs

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 Preventive Maintenance
(PM) Contracts
• Most common standard intervals:
1000, 2000, 4000 hours

• What’s included:
– All PM Parts (Filters, Oil, etc.)
– S•O•S SM Fluid Analysis
– Services performed at PM1, PM2,
PM3, PM4
– Back office support and management
– Fluid disposal by Dealership

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 Preventive Maintenance
(PM) Contracts
• What’s included:
– Dealer scheduling
capability
– Inspection checklists
– Contamination control
– Dealer maintenance
performed after business
hours
– Other services?

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 Component Agreements

• A specified extended PM term

• Dealer fulfills component repair

schedule

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 Inspection Agreements

• Daily inspection checklists

• Maintenance checklists
• Technical analysis
• Inspection reports
• Custom Track Service
• Customer Hydraulic Service
• S•O•S SM Fluid Analysis

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 Total Maintenance & Repair
Contract (TM&R)
• Dealer performs all scheduled
and unscheduled repairs

• Dealer performs all PM services

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 Example: 20,000-hour TM&R on a
980G Would Include:
• Engine: 10,000 hours
• Turbocharger: 5,000 hours
• Fuel Transfer Pump: 5,000 hours
• Alternator: 5,000 hours
• Unit Injector: 5,000 hours
• Torque Converter: 8,000 hours
• Possibly more

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 Maintenance and Repair Contracts
(MARC)
• Often referred to as a “Power by the
Hour” contract
• Actually a Total Maintenance Lease
• Involves shared risk — Dealership is
responsible for agreed upon operating
costs (may include personnel)
• Some MARCs actually include owning
costs as well

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 CSA Benefits to the Customer
• Reduced owning and operating costs
• Expert technicians servicing machines
• Customer techs can handle more urgent
jobs
• Unscheduled downtime is reduced
• Increased resale value of equipment
• More predictable cash flow
• Increased availability, performance, and/or
productivity
• Services performed after-hours

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 Repair Before Failure
• Maintenance and repair management philosophy that
says replace lower cost, worn out parts before they
fail and cause additional downstream damage to
more expensive parts

• Key to lowering machine operating cost

• Minimizes contingent damage
• Minimizes cost resulting from unexpected downtime
• Avoids catastrophic failures
• Allows more repair options

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 Repair Before Failure
If you don’t plan to schedule repairs before
failure, where is most of the money lost??
1) Lost production from unscheduled,
unanticipated equipment downtime

2) Lost production as repairs after failure

take a longer time to repair

3) Greater repair costs as repairs after failure

require more repair parts and often more
expensive ones

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 Repair Cost Comparison
Cat 966F with 3306 DIT Engine

After Failure Before Failure

Overhaul: 11,500 hours 10,000 hours

Costs of repair: $14,701 $9,943
Cost/Hour: $1.28 $0.99

Number of days
out of service: 10 4

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 Repair Cost Comparison
Cat 988B Final Drive

After Failure Before Failure

Overhaul: 17,000 hours 15,000 hours
Costs of repair: $27,800 $12,800
Cost/Hour: $1.64 $0.85

2,000 additional hours cost: $7.50/hour

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 Repair Cost Comparison
Cat D7H Transmission

After Failure Before Failure

Overhaul: 12,175 hours 7,200 hours
Costs of repair: $13,725 $2,665
Cost/Hour: $1.12 $0.37

4,975 additional hours cost: $2.22/hour

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 Repair Before Failure Mentality
Repair Costs
After Failure (as a %
Model Compartment Before Failure % Difference
of Before Failure)
Engine 100% 186% 86%
789 Transmission 100% 200% 100%
Final Drive 100% 264% 164%
Engine 100% 293% 193%
777 Transmission 100% 200% 100%
Final Drive 100% 200% 100%
Engine 100% 269% 169%
950
Transmission 100% 317% 217%
Engine 100% 200% 100%
D8N
Transmission 100% 300% 200%
3208 Engine 100% 318% 218%

Average Cost Increase Engine 153%

(%) to Repair After vs. Transmission 154%
Repair Before Final Drive 132%

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 What is a Caterpillar Certified Rebuild?
New PIN
Endorsed Critical Updates
by CAT Incorporated

Like NEW
Only Genuine Appearance
CAT parts

7,000 New,
Remanufactured,
Reconditioned
parts
Rebuilt to
like NEW

Performs like
NEW
Emissions Compliant
Engines Available on Extended Power
select Models Train Coverage
Available

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 Cat Certified Power Train (CPT)
• Includes Radiator to Final Drives
• Optional Extended Coverage Available
– 2 year 6,000 Service Hours with Premium
– 3 year 5,000 Service Hours with Premium
• 300+ S/N Specific Machines Available
• Critical Product Updates Required
• Paint Components – Paint Machine is an Option
Radiator
Exchange
engine
Exchange
Transmission

Final drives Differentials

Oscillating
Group Axles
Universal joints

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 Certified Hydraulic Rebuild
• Complete Hydraulic System Rebuild
– Parts inspected to Cat Reuse Guidelines
– Includes Critical Engineering Updates
– New serial number NOT available
• Cat Extended Coverage
– “Hydraulic System” Coverage
– SOS participation Required
• Hydraulic Components
– Hydraulic Pumps
– Travel & Swing Motors
– Swing Drive
– Hydraulic Cylinders
– Swivel
– Hydraulic Valves
– Hydraulic Hoses (Replace)
• Optional
– All other Systems & Components
– Vehicle Paint & Decal

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 Certified Machine Component Rebuild

• When only one or two components

need rebuilt

• Restores engine or transmission + torque

converter combination to like new performance

• Assembled and tested to Cat cleanliness and

performance specs

• Critical engineering updates are included

• Equipment Protection Plans can extend

coverage beyond the Cat parts warranty

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 Cat Equipment Protection Plan

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 Product Link / EquipmentManager
• Jobsite Productivity
– Manage Assets:
• Where is my machine?
• How is it being used?
– Manage Health:
• When is it due for service?
• Is it operating properly?
• Owning & Operating Costs
– Maintenance and Repair Events:
• What services are due?
• What needs to be done?
• What parts are needed?
• Labor
– Monitor Machine Operation
• How is the equipment being used?
• When is the equipment being used?
• Safety
– Monitor Machine Operation
• How is the equipment being used?
• Where is the equipment being used?

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 Product Link & EquipmentManager
Product Link is the hardware that enables information flow
between on-board systems and EquipmentManager
using satellite technology.
– SMU hours and location are on a regularly scheduled
basis delivered to EquipmentManager.
– Diagnostic codes and unauthorized usage are launched
from the machine by Product Link as they occur.

EquipmentManager is a web-based application that uses

key indicators from your equipment such as hours,
location and diagnostic codes and combines it with
powerful tools like mapping, maintenance scheduling
and troubleshooting instructions.
– Enables quick identification of actions required to
maximize your equipment uptime and control owning and
operating costs.

For more information see Cat Product Link & EquipmentManager Datasheet – PEHP9548

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 System Overview
Low Earth Orbiting
Satellite Network
GPS
Position
Location
SMU

Event & Diagnostic Codes

ECM
ECM

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 EquipmentManager
Data from
Dealer
System

Data from Information

Equipment

Data from
Cat
System

Secure Web Based Application

Delivered through Dealer Web Site

Caterpillar Dealer Customer

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 CAT Undercarriage
• CAT undercarriage is designed & manufactured for CAT machines
• CAT manufactures 85% of the undercarriage products we sell
• CAT undercarriage provides the longest life with the least maintenance

For track-type tractors, undercarriage on Repair and

average will cost $0.50 of every dollar spent Maintenance Costs
on repair & maintenance

50%
CAT undercarriage provides the lowest
owning and operating cost

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 Caterpillar Conventional UC
Carrier rollers
Sprocket Segments •Through hardened
•Tough Steel – 50% more life than competition •Matched link life
Shoes •Through Hardened
•High surface hardness
•Shoe flatness consistent
•Proprietary manuf. process
•Superior bolt retention
Guides
•Superior Guiding
•Designed for CAT machines
Idlers
•Duo Cone Seals
•Match link life

Link assembly
•Synthetic Oil
•High link body hardness
•Superior pin & bushing retention
•Increased strength & durability
•Superior sealability
•Uniform & high rail hardness
•Long & consistent wear life
Sealing capability Rollers
Guards •Resist bell-mouthing
•Strong bushing & pin pressfits •Superior guarding
•High surface finish on sealing surface •Duo Cone Seals
•Seals highly engineered •Designed for CAT machines •Through Hardened
COMMITTED•ResistTO CUSTOMER SUCCESS
abrasion
•Handle high face loads
 Caterpillar Large TTT UC
Sprocket Segments Carrier rollers
•Tough Steel – 50% more life than competition •Through hardened
Shoes •Through Hardened •Matched link life
(Hidden behind arm, but not equipped on
•High surface hardness this machine)
•Shoe flatness consistent
•Proprietary manuf. process
•Superior bolt retention
Guides
Idlers •Superior Guiding
•Cast •Designed for CAT machines
•Rebuildable
•Duo Cone Seals
•Match link life

Link assembly
•Synthetic Oil
•High link body hardness
•Superior pin & bushing retention
•Increased strength & durability
•Superior sealability
•Uniform & high rail hardness
•Long & consistent wear life
Positive Pin Retention
•Mechanically Locks sealing system
Sealing capability Rollers
•Strong bushing & pin pressfits
•High surface finish on sealing surface •Rebuildable
•Seals highly engineered •Resist bell-mouthing
•Resist abrasion •Duo Cone Seals
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•Handle CUSTOMER
face loads SUCCESS •Through Hardened
 Caterpillar MHEX UC
Carrier rollers
Sprockets • Through hardened
• Through Hardened • Matched to Link life
• Matched to Bushing life • Robust Bolted Joints
• Dual Heat Treated Shafts

Shoes
• High surface hardness
• Shoe flatness consistent
•Proprietary manuf. process
•Superior bolt retention

Track Link Assembly

• Redesigned Link
• Stronger strut handles higher loads
• Increased strength & durability
• Maximum crack & spalling resistance
• High link body hardness Idlers
• Superior pin & bushing retention
• Thick strut for high loads • Fabricated Design
• Uniform & high rail hardness • Duo Cone Seals
• Long & consistent wear life • Dual Heat Treated Shafts
• Synthetic Grease Filled Track Rollers • Rebuildable
• Increases wear life by 1,000hrs • Rebuildable
• Reduces friction and noise • Resist bell-mouthing
• Flexible “W” grease seals • Duo Cone Seals
• Protect joint • Through Hardened
• Handle changing face loads • Dual Heat Treated Shafts
• Stepped Bushing adds wear material
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 Caterpillar LHEX UC
Sprockets Carrier rollers
• Through Hardened • Through hardened
• Matched to Bushing life • Matched to Link life
• Robust Bolted Joints
• Dual Heat Treated Shafts

Shoes
• High surface hardness
• Shoe flatness consistent
• Proprietary manuf. process
• Superior bolt retention

Track Link Assembly

• Redesigned Links
• Stronger strut handles higher loads
• Increased strength & durability
• Maximum crack & spalling resistance
• Positive Pin Retention (PPR2) Option
• Exclusive to Caterpillar
• Swaging traps pin end in link
• Eliminate Pin Walking
• Ideal for high travel and impact Track Rollers Idlers
• Controls endplay for long seal life • Rebuildable • Heavy Duty Solid Design
• Synthetic Grease Filled • Resist bell-mouthing • Duo Cone Seals
• Increases wear life by 2,500hrs • Duo Cone Seals • Dual Heat Treated Shafts
• Highly engineered Tractor type seals • Through Hardened • Rebuildable
• Resist abrasion • Dual Heat Treated Shafts
• Handle high face loads
• 20% more Bushing wear material
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 SystemOne – Designed to Last
• Link Cartridges
– Maintains sealing and resist linkage
– No pin and bushing turn required
• Center Tread Idlers
– Idler life exceeds track life by +100%
due to rotating bushing design
– Eliminates “scalloping” wear to links
• Extended life sprocket
– Elevated machine sprocket life exceeds track life by +100%
• Carrier rollers
– More wear material (increased diameter) to balance roller life
with overall system life
• Sealed rollers
– Increased flange diameter for better guiding

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 Custom Track Service (CTS)
Custom track Service is an undercarriage management tool that
helps measure system wear, project expected component life and
aid maintenance decisions. This tool provides the following
benefits:

• Maximizes track component life

• Reduces undercarriage inspection time which equals increased
machine uptime and availability
• Provides quick and accurate analysis of undercarriage wear
• Allows the customer to make informed decisions about
maintenance

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 Cat Ground Engaging Tools (GET)
• Wide selection of product options to
accommodate job site conditions
and requirements

• GET systems designed to provide

the most performance and
productivity from Cat equipment

• Ongoing Research & Development

ensures customer needs are met as
their requirements change

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 Example: K-Series Tips

Stays Sharper—Redesigned tip shape stays sharper throughout its wear life
Changes Easier—Vertical retention makes tip change-outs quick and easy
Holds Tighter—Tips are made to stay in place cycle after cycle
Low-Profile Shape – Provides better sharpness, penetration and digging

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Materials that Matter…
Caterpillar Cutting Edges are made of DH2,
SAE Specification High Carbon Steel, or
Tungsten Carbide and are double bevel
shaped for improved penetration.

DH2 – treated for longer wear life and greater

breakage resistance than surface hardened
edges or high carbon steel edges. DH2 have
a lifetime warranty against breakage

High Carbon Edges – wear resistant and intended for light duty
applications

Tungsten Carbide Edges – provide up to twenty times more

wear life in low impact high wear applications

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Many Options to Choose from…
Flat Cutting Edges
• Provide greater strength and more wear material
• For use w/large machines in road maintenance &
pioneering applications

Curved Cutting Edges

• Provides for best penetration
• For use in most construction and finish grading
applications

Serrated Cutting Edges

• Provides better penetration of frozen or hard packed
materials
• For use in gravel raking and spreading applications, as
well as other special applications

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 Other Protective
Wear Components…
• Customers pay a premium for their Cat
equipment
• A wide range of protective wear blocks,
bars and buttons help get the most life
out of the system

Mechanically Attached Wear Plate System

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 Not all Filters are the same
• The performance differences between filters are
most observable by looking inside the canister

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 Advantages of the Caterpillar Filter

Acrylic Beads: Prevents Spiral Roving: Reduces pleat Molded End Caps: One-piece
pleat bunching – maximizes flex & fatigue, maximizes media design, media molded into
media surface area surface utilization, increases urethane, eliminates possible
contamination retention leak paths

Non-Metallic Center Tube: One-Pc Top Plate Construction:

Stronger then metal, Structural strength, eliminates
maximizes cleanliness potential leak paths, aluminum top
(no metallic contamination)

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 Goal: Lower Total Cost of Ownership
The following is a breakdown of expenditures for a typical
maintenance operation for Off-Highway fleet:

Miscellaneous Wear Items

12% 6%
Fluids & Filters
Fuel 3%
24% Labor
Repairs 29%
26%

The Cost of Lost Production Is Not Included.

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 How much dirt does it take to
damage an injector?
• Abrasives cause accelerated
wear in Injectors

• To maintain performance,
injectors must have VERY
clean, highly filtered fuel

• HOW CLEAN?
Can only be reduced by
removing contaminants from
the fuel

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 Cat HYDO Advanced 10

• 6,000 Hour Extended Drain Intervals

(compared to 2000-3000 intervals
with competitive oils)
• Improved Filtration Properties
• Improved Corrosion Protection
• Faster Air Release
• Wide Temperature Range Protection

78% Cost Savings over traditional oil

over a 12,000 hour period!
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 Cat Oil Advantages
• WW Availability of Products
• Single specification worldwide
• Product differentiation
• Extensive proprietary testing
• In field Supplier Sales Team
• Strategic Supplier Relationship
• Professional, World-Class Supplier
• Distribution System
• Relationship with Dealers

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 Top 10 Cat Fluids Differentiators
• Longer life
• Engineering expertise specific to Cat machines/ engines
• Dealer preventive maintenance consultants
• Developed as integral part of Cat machine
• Best blend of additives
• Full line for all applications
• Powerful connection to S•O•SSM Services
• CSA/PM packaging/ bundling
• Mixed fleet applications
• Rigorous proprietary testing

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 Hydraulics: Hose & Couplings
XT ES Hose Tough Guard Hose XT Hose Reusable Couplings
• ½ the SAE Bend Radius • Provide maximum abrasion resistance • Cat exclusive
– Fit better in tight spaces • Eliminate the need for nylon, steel and • Eliminates major hose repair expense
– Less hose required when routing plastic guards in most applications • Provides “ready inventory”
or plumbing machine • Highly Abrasive Environments or
• Up to 20 Times More Abrasion Resistant Applications
• 10 X more abrasion resistant than XT-ES
• Replacement for most Plastic/Nylon
Guarding

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COMMITTED TO CUSTOMER SUCCESS
 Drive Train
Caterpillar Commitment Competitors Commitment
• Research and development • Try to copy Cat dimensions and
Continuous improvements in, appearance
Design, Materials, Metallurgy, • Lower parts reusability
Manufacturing, Heat treatment, • Avoid the subject
Quality Control • No reusability guidelines
• Parts built to be reused
• Increased life cycle costs
– Published reusability guidelines
• Often outdated technology
– Lower life-cycle costs
• Parts continuously updated to • Parts built with no knowledge of Cat
provide service life improvements system specs or the machine
• Parts built to Cat specs for Cat operating requirements
machines • Incomplete product line
• Superior parts availability

COMMITTED TO CUSTOMER SUCCESS

 Drive Train Repair Options Menu

• Over the counter • Dealer Component • Complete powertrain • Complete machine rebuilds
• New parts and Rebuilds and Exchange with extended service with Extended Service
components / Reman, Rebuild Kits contracts Contracts
• Exchange/Reman • Certified components • Dealer or Certified • Dealer or Certified
• Rebuild Kits
with Extended Service
» Gasket
Contracts
» Bearing
» Brake

COMMITTED TO CUSTOMER SUCCESS

COMMITTED TO CUSTOMER SUCCESS
 PartStore
• Easy Access - though any internet browser
• Real-time pricing and availability
• Shared frequent order lists - save time by using lists you
have already created
• Online order maintenance - manage and track orders,
view history and Reman core status
• E-mail order acknowledgement

Open 24 hours / 7 days a week

More than 800,000 Cat parts

COMMITTED TO CUSTOMER SUCCESS