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6.8 - CS Recruitment Process

The document outlines a 7-step customer service recruitment process that includes filtering candidates based on various criteria at each stage such as region, experience, skills, and reviews. Candidates participate in HR interviews, technical assessments, and interviews to deeply evaluate their knowledge and skills. A training period is used to further verify candidates' abilities before a final performance assessment determines the selected candidate.

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Dhanna Mae Manlulu
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44 views1 page

6.8 - CS Recruitment Process

The document outlines a 7-step customer service recruitment process that includes filtering candidates based on various criteria at each stage such as region, experience, skills, and reviews. Candidates participate in HR interviews, technical assessments, and interviews to deeply evaluate their knowledge and skills. A training period is used to further verify candidates' abilities before a final performance assessment determines the selected candidate.

Uploaded by

Dhanna Mae Manlulu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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CUSTOMER SERVICE RECRUITMENT PROCESS

1. FILTER CANDIDATES
a. Region ( country)
b. Experience
c. Skills - Knowledge
d. Upwork Reviews

2. HR INTERVIEW
a. Experience
b. Employment stability
c. # Upwork jobs
d. Family - Hobbies
e. Filter candidates

3. TECHNICAL ASSESSMENT
a. Hypothetical case to solve
b. Case Review
c. Filter candidates

4. TECHNICAL INTERVIEW
a. Deepen the knowledge of the candidate
b. Filter candidates

5. INTERVIEW WITH DIRECTOR

6. TRAINING PERIOD (2 WEEKS OR LESS)


a. Verify the candidate’s skills
b. Filter candidates

7. FINAL STEP
a. Final Assessment of Performance
i. Employee engagement
ii. Knowledge and internalization of information
iii. Team cohesion and integration
iv. Interview with the Director
v. Election of a candidate

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