BSBLDR511 Student Assessment Task-2
BSBLDR511 Student Assessment Task-2
Assessment Details
Qualification Code/Title BSB60215-Advanced Diploma of Business
Assessment Type Assessment -02 (Project) Time allowed
Unit of Competency
National Code/Title BSBLDR511 Develop and use emotional intelligence
Student Details
Student Name Kesab Adhikari Student ID AHI00003K3
Student Declaration: I declare that the work submitted is my own, and Signature: ____________________________
has not been copied or plagiarised from any person or source. Date: 20_____/_____03_/2020__________
Assessor Details
Assessor’s Name
RESULTS (Please Circle) SATISFACTORY NOT SATISFACTORY
Feedback to student:
........................................................................................................................................................................................................
........................................................................................................................................................................................................
........................................................................................................................................................................................................
..................................................................................................................................................................
Student Declaration: I declare that I have been assessed in Assessor Declaration: I declare that I have conducted a fair, valid,
this unit, and I have been advised of my result. I am also aware reliable and flexible assessment with this student, and I have
of my appeal rights. provided appropriate feedback.
Signature: _______________________________ Signature: ________________________________________
Date: ___20___/__03_____/________2020___ Date: ______/_______/___________
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 1 of 22
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia
This is Individual Assessments. Once you have completed the assessment, please upload the softcopy of the
Assessment into AHIC Moodle.
Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark
of Zero.
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 2 of 22
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia
Assessment Information
The assessment tasks for BSBLDR511 Develop and use emotional intelligenceare included in this
Student Assessment Tasks booklet and outlined in the assessment plan below.
To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily.
Assessment Preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for
clarification if you have any questions at all.
When you have read and understood this unit’s assessment tasks, print out the Student Assessment
Agreement.Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it on file.
Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.
Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per your RTO’s
assessment appeals process.
You have the right to appeal the outcome of assessment decisions if they feel they have been dealt with
unfairly or have other appropriate grounds for an appeal.
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 3 of 22
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia
Assessment Instructions
The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will
be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your
assessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Your
assessor will also discuss this verbally with you and provide advice on re-assessment opportunities as per
your RTO’s re-assessment policy.
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 4 of 22
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia
Copy and paste each task’s instructions into a new document and use this as the basis for your assessment
task submission. Include this document’s header and footer.
If you are submitting electronically, give the document a file name that includes the unit identification
number, the task number, your name and the date.
Checklist
This will be used by your assessor to mark your assessment. Read through this as part of your preparation
before beginning the assessment task. It will give you a good idea of what your assessor will be looking for
when marking your responses.
Make sure you read through the assessments in this booklet before you fill out and sign the agreement
below.
If there is anything that you are unsure of, consult your assessor prior to signing this agreement.
Have you read the assessment requirements for this unit? Yes No
Do you understand the requirements of the assessments for this unit? Yes No
Do you agree to the way in which you are being assessed? Yes No
Do you have any specific needs that should be considered? Yes No
If so, explain these in the space below.
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 5 of 22
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia
Task summary
Youare required to identify aspects of own emotional intelligence by completing a personality test and a self-
assessment.
You will then be required to develop an emotional intelligence development plan, based on your own self-
assessment, as well as feedback from your assessor provided in a meeting.
This task will be completed in the simulated work environment at the RTO.
Required
Computer and Microsoft Office
Access to the internet for research
Emotional Intelligence Development Plan Template
Personality Test Review Template
Timing
Your assessor will advise you of the due date of these submissions.
Submit
Email with personality test results screen shot and personality test review attached
Email with emotional intelligence development plan attached
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all
of the assessment criteria. If part of this task is not satisfactorily completed,you will be asked to complete
further assessment to demonstrate competence.
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 6 of 22
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with
unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part of
the assessment.
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 7 of 22
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 8 of 22
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 9 of 22
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia
Each question should be answered in approximately a paragraph and be written in clear and
concise English.
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 10 of 22
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia
a. Document your ratings for each of the five factors as identified in the personality test results. Include
your score for each of the factors and how you rated on each factor, as well as your strongest
personality trait as shown by your highest score.
Answer:
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 11 of 22
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia
b. Reflecting on the results, identify what stood out for you in terms of what it tells you about yourself
as a person?
Answer:
Among the five big personality test review I stand out in terms a person I think I am imaginative,
open minded experimental, disciplined, friendly, good natured and prone to worry. And I think it is
the correct analysis so far.
c. Thinking about the questions asked as part of the personality test and your learnings as part of this
unit, identify five of your emotional strengths?
Answer: My emotional strength are:
Open minded
Prefers creative conceptual problem solving
Disciplined
Well organised
Prefers co-operation over competition and conflict.
d. Thinking about the questions asked as part of the personality test and your learning as part of this
unit, identify five of your emotional weaknesses?
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 12 of 22
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia
e. Explain how you believe the emotional strengths you have identified above help your workplace
performance and relationships.
Answer:
From the personality test outcome, I get to know my core strength as well as weakness factor of my
personality. And my further roadmap will be to exploit my strength factor and minimise the
weakness factor so that my performance in the workplace will be stand out to other and I can help to
reduce the conflict that might be arisen in working life.
f. Discuss how you believe your emotional weaknesses hinder your workplace performance and
relationships.
Answer:
The weakness analysed from the personality test truly depicts my character and sometimes it
creates problematic situation in my working life. The weakness factor like Experiences negative
emotional reactions and feelings of anxiety, prone to worry, easily upset are creating difficulties and
I was not able to deliver that have been expected from me which ultimately hindering my carrier
growth.
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 13 of 22
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 14 of 22
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia
h. Review the following list of needs and choose at least three that most trigger your emotions when
you don’t get these needs met. Consider this question in the context of the workplace.
Acceptance
Be understood
Be in control
Attention
Peacefulness
Order
Safety
Respect
Be needed
Be right
Comfort
Balance
Variety
Predictability
New challenges
Be loved/liked
Be valued
Be treated fairly
Freedom
Consistency
Included
Autonomy
Fun
Also give an outline of the emotions triggered in you when you don’t get these needs met and ways
that you can control your emotions in the face of not having your needs met.
Need and why this need is What is your emotional response Emotional control mechanism
important to you at work when this need is not met?
Safety The job is not to be done at all if Talk to the concerned person
safety is not there. and make it safe first and then
work.
Be valued I will not able to give my hundred Try to give best on the job and
percent when there you are being tell the management that if they
valued at all. valued to the worker then they
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 15 of 22
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia
i. What other criteria could you use other than those in the personality test to determine your
ownemotional strengths and weaknesses?Identify and describe at least three.
Answer: My strength and weakness:
Strengths:
Creativity: I am much more creative person. I prefer to explore more and more and the
use of anything so that it can be different from the conventional approach.
Versatility: I am versatile person and I’ve always preferred to work in groups and find
that my collaborative nature is one of my strongest attributes.
Flexibility: I work well under pressure, and I've never missed a deadline.
Weakness:
Insecure: I am incredibly introverted, which makes me wary of sharing my ideas in a
group setting or speaking up during team meetings. I feel that I had good intentions, I just wasn't
always comfortable speaking up.
Self-criticism: I tend to be overly critical of myself. Whenever I complete a project,
I can’t help but feel that I could have done more even if my work received a positive response. This often
leads me to overwork myself and leaves me feeling burned out.
Too detail oriented: 'm not familiar with the latest version of the software that you use.
I’ve spent my time recently focused on generating a positive user experience and have always been willing
to learn new things. Throughout my career software has always changed and I’ve always been willing to
adapt to changing technology. I will put in the time it takes to learn this new software.
File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 16 of 22
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia
Attach your personality test results screen shot and your personality test review to the email.
Answer:
Email to assessor,
Dear Sir,
As you suggested, I have completed the personality test review and summarised my answers for the
questions above.. I have tried to identify the range of personality test review outcome like Openness to
experience , conscientiousness, extraversion Agreeableness and Natural reactions.
I would like to know the date, time and place of meeting so that we can sit together and discuss about the
personality test review.
Thank you.
Kind regards,
Kesab Adhikari
At the meeting, you will be expected to Identify and discuss the following:
Your personal characteristics in relation to emotional intelligence, as set out in your
personality test results.
Personal stressors, resulting emotions and actions to control emotional responses.
Your own emotional response to unmet needs and effective strategies to control
emotional responses
The three needs that you have selected, and why each need is important to them at
work, an outline of the emotions triggered when they don’t get these needs met and ways
that they can control their emotions in the face of not having their needs met
Your own emotional strengths (at least 5) and how these can impact workplace
performance and relationships
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 17 of 22
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia
Your own emotional weaknesses (at least 5) and how these can impact workplace
performance and relationships
Actions (at least 5) you could take to improve emotional intelligence through self-
reflection and feedback from others
Your assessor will also provide you with feedback about strategies for improving emotional
intelligence based on their review of the documents you submitted.
During the meeting, you are required to demonstrate effective communication skills including:
Speaking clearly and concisely
Using non-verbal communication to assist with understanding
Asking questions to identify required information
Responding to questions as required
Using active listening techniques to confirm understanding
Assessor: Hello everyone, our purpose of meeting is to identify and discuss the personality test
character, personal strength and weakness and needs at the workplace which triggers the
emotion and solution to those emotions.
Me: Well, i have completed the personality test review and it demonstrated openness to
experience , conscientiousness, extraversion agreeableness and natural reactions to
87,25,55,69 and 54 respectively.
Assessor: okay that’s good and what other three needs that you consider in workplace ?
Me: well i have picked the three needs that triggers in the workplace are safety, be valued and
freedom and i think they are most important in the workplace.
Me: Okay, let me talk about some of my strengths factor which are Open minded, Prefers
creative conceptual problem solving, Disciplined, Well organised, Prefers co-operation over
competition and conflict. And i think my some weakness are Experiences negative
emotional reactions and feelings of anxiety, Prone to worry, Easily upset, Instantly trust to
other people and over thinking.
Assessor: Okay it is good to talk about these topics. Have a good day.
Me: Thank you for your time and suggestions.
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 18 of 22
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia
You will need to identify at least five areas for improvement and/or gaps, and then prioritise your
list.
Dear Sir,
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 19 of 22
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia
As you suggested, I have completed and attached herewith the emotional intelligence plant and summarised
my answers for the questions above.. I have tried to identify the range of personality test review through
emotional intelligence plan.
Thank you.
Kind regards,
Kesab Adhikari
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 20 of 22
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia
Student’s name:KesabAdhikari
Completed
Did the student: successfully Comments
Yes No
Use the website’s evaluation criteria to determine
their own emotional strengths and weaknesses?
Identify personal stressors and emotional states that
are related to their workplace?
Analyse and document potential emotional triggers
that they may come across in the workplace which
may require appropriate emotional responses?
Identify at least four sources of stress most likely to
result in workplace stress?
Develop a plan for identifying and responding
appropriately to a range of emotions?
Identify at least four sources of stress most likely to
result in workplace stress, their stress response and
actions that they take (or have taken) to manage
stress?
Identify and discuss personal stressors, resulting
emotions and actions to control emotional responses?
Identify and discuss own emotional response to
unmet needs and effective strategies to control
emotional responses?
Choose at least three needs and why each need is
important to them at work, an outline of the emotions
triggered when they don’t get these needs met and
ways that they can control their emotions in the face
of not having their needs met?
In the meeting, reflect on own personal characteristics
in relation to emotional intelligence, as set out in their
personality test results?
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 21 of 22
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia
Assessor name
Date
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 22 of 22