Australian Harbour International College

RTO ID: 41338 CRICOS Provider Code: 03449J

ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Assessment Details
Qualification Code/Title BSB60215-Advanced Diploma of Business
Assessment Type Assessment -02 (Project) Time allowed

Due Date 22-03-2020 Location AHIC Term / Year 2020

Unit of Competency
National Code/Title BSBLDR511 Develop and use emotional intelligence

Student Details
Student Name Kesab Adhikari Student ID AHI00003K3

Student Declaration: I declare that the work submitted is my own, and Signature: ____________________________
has not been copied or plagiarised from any person or source. Date: 20_____/_____03_/2020__________

Assessor Details
Assessor’s Name
RESULTS (Please Circle) SATISFACTORY NOT SATISFACTORY

Feedback to student:
........................................................................................................................................................................................................
........................................................................................................................................................................................................
........................................................................................................................................................................................................
..................................................................................................................................................................

Student Declaration: I declare that I have been assessed in Assessor Declaration: I declare that I have conducted a fair, valid,
this unit, and I have been advised of my result. I am also aware reliable and flexible assessment with this student, and I have
of my appeal rights. provided appropriate feedback.
Signature: _______________________________ Signature: ________________________________________
Date: ___20___/__03_____/________2020___ Date: ______/_______/___________

Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J

File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 1 of 22
 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Instructions to the Candidates

 This assessment is to be completed according to the instructions given below in this document.
 Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge.
You will be entitled to one (1) resubmit in showing your competence with this unit.
 If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
 Please refer to the College re-submission and re-sit policy for more information.
 If you have questions and other concerns that may affect your performance in the Assessment, please inform
the assessor immediately.
 To be deemed competent for this unit you must achieve a satisfactory result with tasks of this assessment
along with a satisfactory result for the other assessment (Project)
 This is an Open book assessment that you will do in your own time but complete in the time designated by
your assessor. Remember, that it must be your own work and if you use other sources then you must
reference these appropriately.
 Resources required completing the assessment tasks are Learner guide, PowerPoint presentation, Unit
Assessment Pack (UAP), Access to other learning materials such as textbooks, Access to a computer, the
Internet and word-processing system such as MS Word.
 Submitted document must follow the given criteria. Font must be Times New Roman; Font size need to be 12
and line spacing has to be Single line.

 This is Individual Assessments. Once you have completed the assessment, please upload the softcopy of the
Assessment into AHIC Moodle.
 Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark
of Zero.

Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J

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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Assessment Information

The assessment tasks for BSBLDR511 Develop and use emotional intelligenceare included in this
Student Assessment Tasks booklet and outlined in the assessment plan below.

To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily.

Assessment Preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for
clarification if you have any questions at all.

When you have read and understood this unit’s assessment tasks, print out the Student Assessment
Agreement.Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it on file.

Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.

Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per your RTO’s
assessment appeals process.

You have the right to appeal the outcome of assessment decisions if they feel they have been dealt with
unfairly or have other appropriate grounds for an appeal.

Naming electronic documents

It is important that you name the documents that you create for this Assessment Task in a logical manner.
Each should include:
 Course identification code
 Assessment Task number
 Document title (if appropriate)
 Student name
 Date it was created
For example, BSBLDR511 AT2 Personality Test Review Joan Smith 20/10/18

Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J

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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Assessment Instructions

Each assessment task in this booklet consists of the following:

Assessment Task Cover Sheet

This must be filled out, signed and submitted together with your assessment responses.
If you are submitting hardcopy, the Cover Sheet should be the first page of each task’s submission.
If you are submitting electronically, print out the cover sheet, fill it out and sign it, then scan this and submit
the file.

The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will
be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your
assessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Your
assessor will also discuss this verbally with you and provide advice on re-assessment opportunities as per
your RTO’s re-assessment policy.

Depending on the task, this may include

 resubmitting incorrect answers to questions (such as short answer questions and case studies)
 resubmitting part or all of a project, depending on how the error impacts on the total outcome of
the task
 redoing a role play after being provided with appropriate feedback about your performance
 being observed a second (or third time) undertaking any tasks/activities that were not
satisfactorily completed the first time, after being provided with appropriate feedback.

Assessment Task Information

This gives you:
 a summary of the assessment task
 information on the resources to be used
 submission requirements
 re-submission opportunities if required

Assessment Task Instructions

These give questions to answer or tasks which are to be completed.
Your answers need to be typed up using software as indicated in the Assessment Task Instructions.

Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J

File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 4 of 22
 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Copy and paste each task’s instructions into a new document and use this as the basis for your assessment
task submission. Include this document’s header and footer.

If you are submitting electronically, give the document a file name that includes the unit identification
number, the task number, your name and the date.

Checklist
This will be used by your assessor to mark your assessment. Read through this as part of your preparation
before beginning the assessment task. It will give you a good idea of what your assessor will be looking for
when marking your responses.

Student Assessment Agreement

Make sure you read through the assessments in this booklet before you fill out and sign the agreement
below.

If there is anything that you are unsure of, consult your assessor prior to signing this agreement.

Have you read the assessment requirements for this unit?  Yes  No
Do you understand the requirements of the assessments for this unit? Yes  No
Do you agree to the way in which you are being assessed?  Yes  No
Do you have any specific needs that should be considered?  Yes  No
If so, explain these in the space below.

Do you understand your rights to re-assessment?  Yes  No

Do you understand your right to appeal the decisions made in an assessment?  Yes  No

Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J

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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Assessment Task 2 Emotional intelligence self-assessment

project

Task summary
Youare required to identify aspects of own emotional intelligence by completing a personality test and a self-
assessment.
You will then be required to develop an emotional intelligence development plan, based on your own self-
assessment, as well as feedback from your assessor provided in a meeting.

This task will be completed in the simulated work environment at the RTO.

Required
 Computer and Microsoft Office
 Access to the internet for research
 Emotional Intelligence Development Plan Template
 Personality Test Review Template

Timing
Your assessor will advise you of the due date of these submissions.

Submit
 Email with personality test results screen shot and personality test review attached
 Email with emotional intelligence development plan attached

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all
of the assessment criteria. If part of this task is not satisfactorily completed,you will be asked to complete
further assessment to demonstrate competence.

Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J

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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with
unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part of
the assessment.

Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J

File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 7 of 22
 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Assessment Task 2 Instructions

Complete the following activities:

1. Complete a personality test.

Complete the personality test at the following link:
https://www.123test.com/personality-test/

Take a screen shot of the final results page of the test

Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J

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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J

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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

1. Review the results of your personality test.

Now answer all of the questions below using the results of the test to guide your answers.

Each question should be answered in approximately a paragraph and be written in clear and
concise English.

Use the Personality Test Review Template to guide your work.

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|RTO NO: 41338 | CRICOS Provider Code: 03449J

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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

a. Document your ratings for each of the five factors as identified in the personality test results. Include
your score for each of the factors and how you rated on each factor, as well as your strongest
personality trait as shown by your highest score.
Answer:

The Big Five Factors

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|RTO NO: 41338 | CRICOS Provider Code: 03449J

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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Openness to experience Imaginative • open-minded •

experimental • prefers creative
conceptual problem-solving

Conscientiousness (Work Ethic) Conscientious • disciplined • efficient

• well organised • likes precise detail
• strong sense of duty •

Extraversion Outgoing • friendly • assertive • likes

working with others • enjoys direct
leadership roles

Agreeableness Compassionate • eager to please •

good natured • prefers co-operation
over competition and conflict.

Natural reactions Experiences negative emotional

reactions and feelings of anxiety •
prone to worry • easily upset.

b. Reflecting on the results, identify what stood out for you in terms of what it tells you about yourself
as a person?
Answer:
Among the five big personality test review I stand out in terms a person I think I am imaginative,
open minded experimental, disciplined, friendly, good natured and prone to worry. And I think it is
the correct analysis so far.

c. Thinking about the questions asked as part of the personality test and your learnings as part of this
unit, identify five of your emotional strengths?
Answer: My emotional strength are:
 Open minded
 Prefers creative conceptual problem solving
 Disciplined
 Well organised
 Prefers co-operation over competition and conflict.

d. Thinking about the questions asked as part of the personality test and your learning as part of this
unit, identify five of your emotional weaknesses?
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J

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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Answer: My five weakness are:

 Experiences negative emotional reactions and feelings of anxiety
 Prone to worry
 Easily upset
 Instantly trust to other people
 Overthinking

e. Explain how you believe the emotional strengths you have identified above help your workplace
performance and relationships.
Answer:
From the personality test outcome, I get to know my core strength as well as weakness factor of my
personality. And my further roadmap will be to exploit my strength factor and minimise the
weakness factor so that my performance in the workplace will be stand out to other and I can help to
reduce the conflict that might be arisen in working life.

f. Discuss how you believe your emotional weaknesses hinder your workplace performance and
relationships.

Answer:
The weakness analysed from the personality test truly depicts my character and sometimes it
creates problematic situation in my working life. The weakness factor like Experiences negative
emotional reactions and feelings of anxiety, prone to worry, easily upset are creating difficulties and
I was not able to deliver that have been expected from me which ultimately hindering my carrier
growth.

g. Complete the following table about personal stressors at work.

Identify at least four sources of stress that are most likely to result in workplace stress for you, your
stress response (emotional, physical, behavioural) and actions that you can take (or have taken) to
manage stress.

Personal stressor What is your stress response Actions to address

Workload behavioural Communicate with your

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|RTO NO: 41338 | CRICOS Provider Code: 03449J

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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

management about conflicting

deadlines, responsibilities, and
overload.
Unrealistic demand emotional Perhaps I will reprioritize existing
projects. And Communicate my
issues to management, along
with proactive suggestions for a
different way to meet the end
goal.
Organizational change behavioural When I am involved in an
organizational change, I seek to
understand the change as
completely as i can. Focus on
what the change means at the
organizational level, and then
at my level within the
organization.
Lack of recognition emotional Once I decide it’s up to snuff,
Iconsider how others see your
work. I may need to work
harder at communicating the
work I have done and
highlighting the value of my
work.

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|RTO NO: 41338 | CRICOS Provider Code: 03449J

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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

h. Review the following list of needs and choose at least three that most trigger your emotions when
you don’t get these needs met. Consider this question in the context of the workplace.
 Acceptance
 Be understood
 Be in control
 Attention
 Peacefulness
 Order
 Safety
 Respect
 Be needed
 Be right
 Comfort
 Balance
 Variety
 Predictability
 New challenges
 Be loved/liked
 Be valued
 Be treated fairly
 Freedom
 Consistency
 Included
 Autonomy
 Fun

Now complete the table below.

Write down each need you have chosen and why this need is important to you at work.

Also give an outline of the emotions triggered in you when you don’t get these needs met and ways
that you can control your emotions in the face of not having your needs met.

Need and why this need is What is your emotional response Emotional control mechanism
important to you at work when this need is not met?
 Safety The job is not to be done at all if Talk to the concerned person
safety is not there. and make it safe first and then
work.

 Be valued I will not able to give my hundred Try to give best on the job and
percent when there you are being tell the management that if they
valued at all. valued to the worker then they
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|RTO NO: 41338 | CRICOS Provider Code: 03449J

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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

might feel better and comfort

which will help to achieve
organisational goal.

 Freedom I feel emotionally locked and Talk to management about the

cannot handle the job. freedom at work and the
difference of performance when
there is freedom at work.

i. What other criteria could you use other than those in the personality test to determine your
ownemotional strengths and weaknesses?Identify and describe at least three.
Answer: My strength and weakness:
Strengths:
 Creativity: I am much more creative person. I prefer to explore more and more and the
use of anything so that it can be different from the conventional approach.
 Versatility: I am versatile person and I’ve always preferred to work in groups and find
that my collaborative nature is one of my strongest attributes.
 Flexibility: I work well under pressure, and I've never missed a deadline. 

Weakness:
 Insecure:  I am incredibly introverted, which makes me wary of sharing my ideas in a
group setting or speaking up during team meetings. I feel that I had good intentions, I just wasn't
always comfortable speaking up.
 Self-criticism: I tend to be overly critical of myself. Whenever I complete a project,
I can’t help but feel that I could have done more even if my work received a positive response. This often
leads me to overwork myself and leaves me feeling burned out.
 Too detail oriented: 'm not familiar with the latest version of the software that you use.
I’ve spent my time recently focused on generating a positive user experience and have always been willing
to learn new things. Throughout my career software has always changed and I’ve always been willing to
adapt to changing technology. I will put in the time it takes to learn this new software. 

2. Send an email to your assessor.

The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and summarise the contents of the attachments and ask for the place, date
and time of your meeting with them.
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|RTO NO: 41338 | CRICOS Provider Code: 03449J

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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Attach your personality test results screen shot and your personality test review to the email.

Answer:
Email to assessor,

To: Anindya Chowdhury

Subject: Personality test review

Dear Sir,

Hope this email finds you well.

As you suggested, I have completed the personality test review and summarised my answers for the
questions above.. I have tried to identify the range of personality test review outcome like Openness to
experience , conscientiousness, extraversion Agreeableness and Natural reactions.

I would like to know the date, time and place of meeting so that we can sit together and discuss about the
personality test review.

Thank you.

Kind regards,

Kesab Adhikari

3. Meet with your assessor.

The objective of the meeting is to discuss your personality test review with you.

At the meeting, you will be expected to Identify and discuss the following:
 Your personal characteristics in relation to emotional intelligence, as set out in your
personality test results.
 Personal stressors, resulting emotions and actions to control emotional responses.
 Your own emotional response to unmet needs and effective strategies to control
emotional responses
 The three needs that you have selected, and why each need is important to them at
work, an outline of the emotions triggered when they don’t get these needs met and ways
that they can control their emotions in the face of not having their needs met
 Your own emotional strengths (at least 5) and how these can impact workplace
performance and relationships

Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J

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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

 Your own emotional weaknesses (at least 5) and how these can impact workplace
performance and relationships
 Actions (at least 5) you could take to improve emotional intelligence through self-
reflection and feedback from others

Your assessor will also provide you with feedback about strategies for improving emotional
intelligence based on their review of the documents you submitted.

During the meeting, you are required to demonstrate effective communication skills including:
 Speaking clearly and concisely
 Using non-verbal communication to assist with understanding
 Asking questions to identify required information
 Responding to questions as required
 Using active listening techniques to confirm understanding

Answer: Meeting with assessor

Assessor: Hello everyone, our purpose of meeting is to identify and discuss the personality test
character, personal strength and weakness and needs at the workplace which triggers the
emotion and solution to those emotions.
Me: Well, i have completed the personality test review and it demonstrated openness to
experience , conscientiousness, extraversion agreeableness and natural reactions to
87,25,55,69 and 54 respectively.
Assessor: okay that’s good and what other three needs that you consider in workplace ?

Me: well i have picked the three needs that triggers in the workplace are safety, be valued and
freedom and i think they are most important in the workplace.

Assessor: okay tell me about your strength and weakness as a person.

Me: Okay, let me talk about some of my strengths factor which are Open minded, Prefers
creative conceptual problem solving, Disciplined, Well organised, Prefers co-operation over
competition and conflict. And i think my some weakness are Experiences negative
emotional reactions and feelings of anxiety, Prone to worry, Easily upset, Instantly trust to
other people and over thinking.
Assessor: Okay it is good to talk about these topics. Have a good day.
Me: Thank you for your time and suggestions.

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|RTO NO: 41338 | CRICOS Provider Code: 03449J

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 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

4. Develop an emotional intelligence development plan.

After the meeting, using the feedback from your assessor and your personality test review, fill
out the Emotional Intelligence Development Plan Template.

You will need to identify at least five areas for improvement and/or gaps, and then prioritise your
list.

5. Send an email to your assessor.

The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and summarise the contents of the attachment.

Attach your emotional intelligence development plan to the email.

Answer:
Email to assessor,

To: Anindya Chowdhury

Subject: Emotional intelligence development plan

Dear Sir,

Hope this email finds you well.

Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J

File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 19 of 22
 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

As you suggested, I have completed and attached herewith the emotional intelligence plant and summarised
my answers for the questions above.. I have tried to identify the range of personality test review through
emotional intelligence plan.

I would like to get suggestions on the project from your side.

Thank you.

Kind regards,

Kesab Adhikari

Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J

File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 20 of 22
 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Assessment Task 2 Checklist

Student’s name:KesabAdhikari

Completed
Did the student: successfully Comments
Yes No
Use the website’s evaluation criteria to determine
their own emotional strengths and weaknesses?
Identify personal stressors and emotional states that
are related to their workplace?
Analyse and document potential emotional triggers
that they may come across in the workplace which
may require appropriate emotional responses?
Identify at least four sources of stress most likely to
result in workplace stress?
Develop a plan for identifying and responding
appropriately to a range of emotions?
Identify at least four sources of stress most likely to
result in workplace stress, their stress response and
actions that they take (or have taken) to manage
stress?
Identify and discuss personal stressors, resulting
emotions and actions to control emotional responses?
Identify and discuss own emotional response to
unmet needs and effective strategies to control
emotional responses?
Choose at least three needs and why each need is
important to them at work, an outline of the emotions
triggered when they don’t get these needs met and
ways that they can control their emotions in the face
of not having their needs met?
In the meeting, reflect on own personal characteristics
in relation to emotional intelligence, as set out in their
personality test results?

Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J

File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 21 of 22
 Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

During the meeting, demonstrate effective

communication skills including:
 Speaking clearly and concisely
 Using non-verbal communication to assist with
understanding
 Asking questions to identify required information
 Responding to questions as required
 Using active listening techniques to confirm
understanding
At the meeting, identify and discuss own emotional
strengths (at least 5) and how these factors can
impact workplace performance and relationships?
At the meeting, identify and discuss own emotional
weaknesses (at least 5) and how these factors can
impact workplace performance and relationships?
Identify and discuss actions to improve emotional
intelligence through self-reflection and feedback from
others?

Task Outcome: Satisfactory  Not Satisfactory 

Assessor signature

Assessor name

Date

Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J

File Name :BSBLDR511 Develop and use emotional intelligence Version 1.0/ February 2020 Page 22 of 22