Features

LiveChat
Total Cost $30/seat/month
Notes: https://www.livechatinc.com/pricing/
Ease of use for team (1-10)
Notes:

Web-Based Application Y

Desktop Application Y

Chat Statistics Y

Multi-Site Y

Notes:

Multiple Operators Y

Notes:

Conversation Transcripts Y

Offline Messages Y

Saved as tickets, forwarded to a

Visual Customization Y
Several chat window themes to
choose from. CSS customization,
branding and white label
Predefined Responses
version are available.
Canned repliesYare tag-based -
by typing in #tag a
Clickpath Tracker corresponding Yanswer pops up.

Operator Transfer Y
Integrations Y
200+
API Y
LiveChat detects when visitors
Proactive Chat Y
take certain actions on the
website and issue chat
Remote Screenshot invitations based
Y on those
actions.

Additional Comments

Synopsis
 Landing Page Tool
Olark SnapEngage
$15/seat/month $60/month
integrations, full branding
https://www.olark.com/pricing/
customizationhttps://snapengage.com/liv

Y Y

Y Y

Through Google-Talk and Skype IM clients

Y Y

Y Y

Y Y

Y Y

Y Y

Sent to an email address or into a

Y Y
use existing themes or full CSS
customization + whitelabel (non- Have your own Look'n'Feel customized to
branded) version for an additional your +
website starting with Businesss plan
whitelabel on Enterprise plan
fee
Y Y
Using 3rd Party Macros With shortcuts
Y Y

Y Y
Grove, HubSpot, Salesforce, Slack,
Zendesk, Front, HelpScout, Desk, Salesforce, Hubspot, Microsoft Dynamics,
SugarCRM, Highrise,
Y Nutshell, Highrise, SAP Business,
Y UserVoice,
Mailchimp, Microsoft Dynamics, Zendesk, Salesforce Desk, Mindtouch, Help
JIRA Service Desk, JIRA, Google Scout, Pivotal Tracker, Basecamp, JIRA,
Y BigCommerce,
Analytics, Shopify, Y
FogBugz, Hubspot, LeadFormix, Bizible,
WordPress, Active Demand, Daddy Analytics
GreenRope, Webhooks,
Y Zapier Y
Proactive chat implementation engages
Fully customizable rule-based
with the visitor on behalf of an agent
triggers
N currently
Y online.

No Zapier Integration
 Landing Page Tools
UserLike Zendesk Chat (Formerly Zopin)
$34/month $29/seat/month
3 Operators, 3 Chat Widgets, Unlimited
https://www.zendesk.com/chat/compare/#compare
History, Integrations, Basic Customization

Y Y

Y N

Via Slack

Y Y

More Expensive

Y Y

More Expensive

Y Y

Y Y

Y Y

Y Y

More Expensive
Y Y

Y N

Y Y
 Jimdo, Salesforce, ZohoCRM, Google
Analytics, Neto, KartRocket, Big Cartel,
Website, Messenger,Y Add-ons (Many see Magento 2.0, GTM,Y OpenCart, Edge,
Sqaurespace, OpenCart, WordPress,
section), Tracking, Facebook, Google Tag
Prestashop, Blogger.com, BigCommerce,
manager,
Y Y Sites, Weebly, Wix,
Joomla, Shopify, Google
Drupal, MyBB, Webs.com, Highrise, JIRA,
N/A Batchbook,Y UserVoice

N N

No Zapier Integration
 Intercom - Respond Tawk.to
$53/month Free
Great platform, just a bit expensive for *All pricing is
Do not recommend, it's too basic
what we would be using it for shown annually
legen
green he likes

red he no likes
Yellow
likes but not favorite