AVEVA InTouch Access Anywhere User

Guide
© 2019 AVEVA Group plc and its subsidiaries. All rights reserved.

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ArchestrA, Aquis, Avantis, Citect, DYNSIM, eDNA, EYESIM, InBatch, InduSoft, InStep, Int elaTrac,
InTouch, OASyS, PIPEPHASE, PRiSM, PRO/II, PROV ISION, ROMeo, SIM4ME, SimCentral, SimSci,
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Publication date: Thursday, Dec ember 19, 2019
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For information on how to cont act sales, customer training, and technical support, see
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 AVEVA InTouch Access Anywhere User Guide

Contents
Chapter 1 Using AVEVA InTouch Access Anywhere ...................................................... 5
About AVEVA InTouch Access Anywhere ................................................................................... 5
AVEVA InTouch Access Anywhere Server ............................................................................ 6
AVEVA InTouch Access Anywhere Secure Gateway Server .................................................. 6
Supported Web Browsers .......................................................................................................... 7
Supported Versions of InTouch .................................................................................................. 7

Chapter 2 Viewing an Application with InTouch Access Anywhere ............................... 9

Gather the Information You Need to Log On to InTouc h Access Anywhere ................................... 9
Information Needed for an External Connection to InTouc h Access Anywhere .............................. 9
Logging on to InTouch Access Anywhere ................................................................................... 9
Logging on Directly to InTouch Access Anywhere ............................................................... 10
Logging on Through the Secure Gateway ........................................................................... 11
Logging on with Single Sign On.......................................................................................... 13
Diagnosing Log on Problems ............................................................................................. 14
Advanced Connection Settings........................................................................................... 15
Advanced Connection Settings: Connection Page ......................................................... 16
Advanced Connection Settings: Security Page .............................................................. 17
Advanced Connection Settings: Language and Audio Page ........................................... 18
Advanced Connection Settings: Display Page ............................................................... 19
Viewing an InTouch Access Anywhere Session ........................................................................ 21
Resizing an Application Window......................................................................................... 21
Using the Access Anywhere Toolbar .................................................................................. 24
Clipboard Support ....................................................................................................... 25
Copy Text from a Remote InTouch Application .............................................................. 25
Copy Text to a Remote InTouch Session ...................................................................... 25
Using Finger Gestures ....................................................................................................... 26
Changing an InTouc h Application ....................................................................................... 27
Ending an InTouch Access Anywhere Session .......................................................................... 28
Session Auto-logoff ........................................................................................................... 28
Automatic Reconnect ........................................................................................................ 28

Chapter 3 Using InTouch Access Anywhere on Portable Devices .............................. 29

Using InTouch Access Anywhere on Portable Devices Running InTouch Access Anywhere on
Different Operating Systems ................................................................................................... 29
Android Operating System ................................................................................................. 29
Google Chrome Operating System ..................................................................................... 30
Chromebook Keyboard ................................................................................................ 30
iOS Operating System ....................................................................................................... 31
Windows RT Operating System.......................................................................................... 32
Windows 7, Windows 2008 R2, or Windows 2012 Operating Systems .................................. 33
Operating System, Browser, and Mobile Device Combinations .................................................. 34

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AVEVA InTouch Access Anywhere User Guide Contents

All Operating Systems and All Browsers ................................................................................... 37

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 AVEVA InTouch Access Anywhere User Guide

C HAPTER 1
Using AVEVA InTouch Access Anywhere
™
This guide describes how to use InTouch Access Anywhere to remotely connect to your InTouch
applications by means of an HTML5-compatible web browser running on your desktop computer or
mobile devic es like tablets and cell phones.

About AVEVA InTouch Access Anywhere

AVEVA InTouch Access Anywhere enables you to remotely view a running InTouch application from a
desktop comput er or a mobile device including tablets, smartphones, or laptops. You view and control
the application through a secure web browser without requiring a separat e client application.
InTouch Access Anywhere provides the following features:
 Provides secure and remote access to InTouch applications
 Incorporates image compression, packet shaping, and whole frame rendering to improve Internet
performance
 Automatically adjusts the size of your InTouch Access Anywhere session t o the web brows er window
showing the application
 Supports finger gestures on touch screen devices
 Works on devices that only support web applications like Chromebooks
 Provides an expandable session toolbar with icons to disconnect your InTouch Access Anywhere
sessions, access system keys, and copy application data to your Windows clipboard.

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AVEVA InTouch Access Anywhere User Guide Using AVEVA InTouch Access Anywhere

AVEVA InTouch Access Anywhere Server

The InTouch Access Anywhere server is installed on a RDP host in your company’s data center. The
host computer has InTouc h WindowViewer installed and is running InTouch applications. When you log
on, you select the InTouch application you want to view.

Typically, you will use a VP N that supports websockets to securely connect to the InTouch Access
Anywhere server.

AVEVA InTouch Access Anywhere Secure Gateway Server

InTouch Access Anywhere Secure Gat eway is an optional server that can be installed with the InTouch
Access Anywhere server. The Secure Gateway acts as a conduit between users in remote locations and
InTouch applications running on a RDP host in a data c enter. A Secure Gateway is typically installed in a
DMZ to route all InTouch net work data through a SSL-based connection.

The InTouch Access Anywhere Secure Gateway provides the following additional functions for InTouch
Access Anywhere Server:

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Using AVEVA InTouch Access Anywhere AVEVA InTouch Access Anywhere User Guide

 Eliminates the need to purchas e, install, configure, and manage a VPN to use InTouch Access
Anywhere Server
 Accesses InTouch applications through a single server installed in a secure perimeter net work, while
InTouch applications reside securely on an InTouch Access Anywhere server behind an intern al
firewall
By default, the InTouch Access Anywhere server listens on port 8080. The InTouch Secure Gateway
listens on port 443. Contact your IT department to verify the ports assigned to your company’s servers.
You must specify a port number when you log on to InTouch Access Anywhere if non -default ports have
been assigned to the two servers.

Supported Web Browsers

HTML5 websockets technology makes it possible to open an interactive communication session
between your browser and an InTouch Access Anywhere server. The following versions of HTML5
compatible web browsers have been tested and validated to work with InTouch Access Anywhere:
 Microsoft Edge
 Microsoft Internet Explorer 11
 Firefox version 38 and later
 Safari version 5 and later
 Chrome version 12 and later
 Opera version 11 and lat er
Although InTouc h Access Anywhere supports the listed browsers, you should review the Running
InTouch Access Anywhere on Different Operating Systems on page 29 section for unique behaviors and
any alternative solutions for each browser.

Note: The browsers listed above have been tested only on P Cs, tablets and SmartPhones. No brows er
testing has been done on other devices like smart TVs, eBook readers, or game consoles.

Older versions of the listed brows ers below are functionally compatible with InTouch Access Anywhere.
You may be able to use the following older versions of these browsers, but specific behaviors are
unknown becaus e no formal testing has been done with InTouch Access Anywhere.
 Apple Safari, versions 5, 6, and 7
 Google Chrome, versions 11 and later
 Microsoft Internet Explorer, versions 10
 Mozilla Firefox, versions 6 and later
 Opera, versions 11 and later

Important: You are strongly advised to upgrade to a recent version of a support ed web browser for use
with InTouch Access Anywhere.

Supported Versions of InTouch

InTouch Access Anywhere can view InTouch applications in WindowViewer created by InTouch Version
10.6 or later.
Cont act your IT department to verify the InTouch application you want to view will run in WindowViewer
from one of the supported versions of InTouch.

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 AVEVA InTouch Access Anywhere User Guide

C HAPTER 2
Viewing an Application with InTouch
Access Anywhere
This chapter describes how to log on to InTouch Access Anywhere from supported de vice with an
HTML5-compatible web brows er. It includes the information you need to log on, a step-by-step log on
procedure, advanced connection settings, and how to securely connect to InTouch Access Anywhere.

Gather the Information You Need to Log On to InTouch

Access Anywhere
Before you attempt to log on and begin viewing InTouch applications with InTouch Access Anywhere,
contact your IT department to gather the following information:
 Has your IT department added you as a member of the Remote Desktop Users group on the InTouch
Access Anywhere server? You must be a member to access the InTouch Access Anywhere server
with a Remote Desktop Connection client.
 What is the domain name or IP address of your InTouch Access Anywhere server?
 Does your InTouch Access Anywhere server use default port 8080? If not, you need to specify the
non-default port number when you log on to the InTouch Access Anywhere server.
 What is the name of the Windows domain specified with your user name to log on to the InTouch
Access Anywhere server?
 Verify that your IT department has listed the InTouch applications you want to view on the InTouch
Access Anywhere logon page.

Information Needed for an External Connection to InTouch

Access Anywhere
 Does your company require a VPN to connect to the InTouch Access Anywhere server from a
remot e location? InTouch Access Anywhere is compatible with most VPNs that support webs ockets.
 Will your dat a center use an InTouch Secure Gateway with InTouch Access Anywhere? If so, what is
the domain name or IP address of the server hosting your Secure Gateway?
 If your data center uses an InTouch Secure Gateway, does it listen on default port 443? If not, you
need to specify the non-default port number when you log on to the Secure Gat eway.
 Is a trusted certificate installed on the Secure Gateway? By default, a self -signed certificate is
installed on the Secure Gateway. Some web browsers show a security warning or prohibit
connections to servers using self-signed certificates.

Logging on to InTouch Access Anywhere

You can log on to the InTouch Access Anywhere server by several methods based on whether your
company uses a Secure Gateway or has implemented Single Sign-On (SSO).

Note: If you have any trouble remotely connecting to InTouch Access Anywhere, see Diagnosing Log on
Problems on page 14 for help.

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AVEVA InTouch Access Anywhere User Guide Viewing an Application with InTouch Access Anywhere

Logging on Directly to InTouch Access Anywhere

Use the following procedure to log on directly to the InTouch Access Anywhere server. You should be
using a VPN for a secure connection from an external net work.
To log on directly to the InTouch Access Anywhere server
1. Using your web browser, go to
http://ITAA_Server_Node_Name:8080/
or
http://ITAA_Server_IP_Address:8080/

Note: You may need to ent er a different port number if your company changed the default port
number assigned to the Access Anywhere server.

A logon page appears with fields to enter your user name, password, and select the InTouch application
you want to view.

Connection Details Description

User Name Your user name to log on to the Remote Desktop Service (RDS) host. It can
optionally contain a domain specification, for example, domain\user.
If a domain name is not specified, you will be prompted for it by the RDS host.

Password Your password to log on to the RDS host. When not specified, you will be
prompted for a password by the RDS host.

Application name A pull down list shows InTouch applications accessible from the InTouch
Access Anywhere server that can be selected for viewing.

2. Enter your user name and password.

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Viewing an Application with InTouch Access Anywhere AVEVA InTouch Acces s Anywhere User Guide

3. Select the InTouch application you want to view from the drop -down list of the Application Name
field.
4. Tap or click Connect to initiate an InTouch Access Anywhere browser session.
Your initial view will show the InTouch application within the boundaries of your web brows er
window, which is the Fit to brow ser Advanced Settings option.
o For more information about setting your InTouch application view, see Advanced Connection
Settings: Display Page on page 19.
o For more information about changing the size of an InTouch application window using the Fit to
browser setting, see Resizing an Application Window on page 21.

Logging on Through the Secure Gateway

By default, the Secure Gateway includes a self-signed certificate. Some browsers, such as Google
Chrome, allow self-signed certificates for SSL-enc rypted websocket connections. Other web browsers
like Internet Explorer show a warning message that the server certificate is not signed and prompt you to
continue only at a significant risk.

Chrome OS and Safari web browsers prohibit connections using a self -signed certificate. In order to
provide connectivity for these browsers, your IT department must import a trusted certificate into the
InTouch Access Anywhere server or into the Secure Gateway.
If you encounter certificate problems trying to log on to the Secure Gateway, consider changing web
browsers or ask your IT department to install a trusted certificat e.
Use the following procedure to log on to the Access Anywhere server through a Secure Gateway.
To log on through a Secure Gateway
1. Using your web browser, go to
https://Secure_Gateway_Node_Name:443/
or
https://Secure_Gateway_IP_Address:443/

Note: You may need to ent er a different port number if your company changed the default port
number assigned to the Sec ure Gateway.

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AVEVA InTouch Access Anywhere User Guide Viewing an Application with InTouch Access Anywhere

The Secure Gat eway start page appears with a field to enter the domain name or IP address of the
Access Anywhere server.

2. Enter the IP address or the domain name of the RDP host computer where the InTouch Access
Anywhere server is installed.
3. Click or tap Next.
The InTouch Access Anywhere server logon page appears with fields to enter your username and
password.

4. Enter your user name and password.

Click the Advanced Settings icon and select Connection.

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Viewing an Application with InTouch Access Anywhere AVEVA InTouch Acces s Anywhere User Guide

5. Specify the path of the InTouch application you want to run in the Program Path And File Name
field:

Note: The Start in The Following Folder field is automatically populated with the InTouch
installation path.

6. Click the back arrow to ret urn to the main Server log on page.
7. Tap or click Connect to initiate an InTouch Access Anywhere browser session.

Logging on with Single Sign On

InTouch Access Anywhere supports Single Sign-On (SS O). When using a third-party authentication
entity (such as an SSL VPN) that supports SSO Form Post, you only need to sign on once to an InTouch
Access Anywhere s ession using your authentication credentials to begin viewing an InTouch application.
Typically, your IT administrator will send you an HTML file, which is an SSO form that you plac e on y our
mobile devic e or desktop computer. You view the file with an HTML5 web browser.

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AVEVA InTouch Access Anywhere User Guide Viewing an Application with InTouch Access Anywhere

The following illustration shows a sample SSO log on form with t wo mandat ory fields to enter your
username and password. The form may contain other optional fields too base d upon the viewing options
that your IT administrator wants to grant users to view an application.

After clicking Log On to submit the SSO form, WindowViewer should appear in your web browser with a
running InTouch application.

Diagnosing Log on Problems

If you have trouble remotely connecting to your InTouch Access Anywhere server, verify network
connectivity and your web browser version by going to the InTouch Access Anywhere demonstration
site:
http://intouchaccessanywhere.com
Unable to reach the InTouch demonstration site
If you cannot access the InTouch demonstration site, verify your network connectivity:
 From a desktop computer, use the Ping command to verify the connection to the Secure Gateway or
Access Anywhere servers. Third party tools exist for some mobile devic es to provide equivalent
functionality.
 From a Windows computer, try logging on to the InTouch Access Anywhere server directly using a
standard Remote Desktop Connection client. You must be able to log on using standard Remote
Desktop Connection client before you can log on to an InTouch Access Anywhere server.
Unable to view the InTouch demonstration application correctly
If you can access the demonstration site but not view the InTouch application correctly, verify your web
browser.
 Are you using a supported InTouch Access Anywhere web browser? For a list of supported
browsers, see Supported Web Brows ers on page 7.
 Browser extensions or add-ons may inject JavaSc ript code into web pages. If the InTouch
application is inaccessible or not working properly, disable or uninstall any active browser extensions
or add-ons. Then, restart your web browser to ensure the extensions or add -ons are no longer
active.
Able to view the InTouch demonstration application
If the demonstration site appears and you can successfully launch the InTouch demonstration
application, you have network connectivity and your browser is compatible with InTouch Access
Anywhere.

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Viewing an Application with InTouch Access Anywhere AVEVA InTouch Acces s Anywhere User Guide

 If you cannot reach the InTouch Secure Gateway by its domain name, try using its IP address.
 If you cannot reach your InTouch Access Anywhere server by its domain name, try using its IP
address.
Assistance from your IT department
If your are still experiencing logon problems, contact your IT department to get more information about
the following:
 Ask your IT department if the port numbers you entered to log on to the Secure Gateway and Access
Anywhere servers are correct. The default ports are 443 for the Secure Gateway and 8080 for the
Access Anywhere server.
 Ask your IT department to verify the InTouch Access Anywhere service is running.
 Ask your IT department if you are a member of the Remote Desktop Us ers group on the InTouch
Access Anywhere server? You must be a member to access the InTouch Access Anywhere server
with a Remote Desktop Connection client.
 Ask your IT department if a trusted certificate is required for the InTouch Access Anywhere Secure
Gateway or the InTouch Access Anywhere Server.

Advanced Connection Settings

Click the Settings icon on the InTouch Access Anywhere logon page to set additional options for
your session. The Advanc e Connection Settings are shown as a list of selectable options after selecting
the Settings icon from the Server log on page.
After you have set values to a group of settings, tap or click the Back icon to return to the main
Advance Connection Settings page and select another option group. Tap or click the Back icon from the
Advance Connection Settings page to return to the InTouch Access Anywhere logon page.

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AVEVA InTouch Access Anywhere User Guide Viewing an Application with InTouch Access Anywhere

You can reset your configured settings by clicking the Reset All Settings option. Click the About option
for customer support information.

Important: You may need information from your IT administrator to specify values for some Advanced
Connection settings.

Advanced Connection Settings: Connection Page

The Connection page provide options to specify the name of the InTouch Access Anywhere Server you
want to connect to, as well as the option to connect to console.

Settings Description

InTouch Acce ss Anywhere Server The name or IP address of the computer hosting the
InTouch Access Anywhere Server.
Connect to Console Connects to a console session of the operating system
instead of a user session.
Start program on connection This setting cannot be modified. WindowViewer
(view.exe) starts automatically to run the InTouch
application you selected.

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Viewing an Application with InTouch Access Anywhere AVEVA InTouch Acces s Anywhere User Guide

Advanced Connection Settings: Security Page

The Advanced Connection settings on the Security page provide options to enabled SSL Encryption
and specify the Gateway address.

Settings Description

Enable SSL encryption When selected, your web browser uses SSL encrypt ed websocket
for remote se ssion communication to the InTouch Access Anywhere Server.

Use InTouch Secure When selected, a Secure Gateway connects to the RDP host.
Gateway
Gateway address Computer name or IP address of the server hosting the InTouch Sec ure
Gateway.
You can ent er the address and port for the Secure Gateway in this field. If
no port value is specified, 443 is used by default.
To specify a custom port, add a colon ( : ) and the port number to the
address. For example, gateway.com:4343.
Multiple Secure Gat eways can be specified as failover servers. Separat e
each server address with a comma (,) or semicolon (;).
An asterisk (*) means the servers can be specified in any order after the
asterisk. For example, if the following is specified:
aaa;*;bbb:4433;ccc:4343
The Secure Gat eway aaa on port 443 is used to initially connect. If aaa is
unavailable, then bbb:4433 is used followed by ccc:4343 OR ccc:4343
followed by bbb:4433.

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AVEVA InTouch Access Anywhere User Guide Viewing an Application with InTouch Access Anywhere

Advanced Connection Settings: Language and Audio Page

The Advanced Settings Language and Audio page provides options to set the display language, the
keyboard locale, and the source of audio playback, if selected.

Settings Description

Di splay Language Changes the language used by the InTouch Access Anywhere Server
log on page. For information on configuring additional languages to the
list, see the Server Administration Guide.
Keyboard locale Select the keyboard region to be used in an InTouch Access Anywhere
session.
Keyboard scan-code s Enables keyboard scan codes sent by a keyboard to indicat e a key has
been selected and the alphanumeric character or function associated
with the key. Certain applications use scan codes and require this
setting to be enabled.

Remote audio playback Select a source of the session's audio. Options are local computer,
remot e computer, or Do Not Play.

Note: Internet Explorer versions 10 and 11 do not support audio

playback.

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Viewing an Application with InTouch Access Anywhere AVEVA InTouch Acces s Anywhere User Guide

Advanced Connection Settings: Display Page

The Advanced Connections settings on the Display Page provide options to set display quality and fit
WindowViewer to your browser window or fit to your full screen.

Settings Description

Cont rols the degree of acceleration that is enabled in the session. Faster
Acceleration/Quality acceleration res ults in lower quality application images. Very Fast / Good
Quality is the recommended setting.

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AVEVA InTouch Access Anywhere User Guide Viewing an Application with InTouch Access Anywhere

Screen Resolution The value shown by Screen Resolution matches the selected Di splay
options Fit to browser and Fit to screen values.
When Application Resolution is the selected Di splay options value, the
Screen Resolution option will attempt to match the actual application
resolution from the drop down list. If a matching resolution is found, the
resolution is selected and the Screen Resolution control is disabled. If there
is no matching resolution, then the Screen Re solution option is enabled to
enter a resolution value.
Di splay options  Fit to brow ser window (default)
Fits the WindowViewer window within the initial size of your web
browser's window.

Note: The application's resolution does not change from its initial size if
you change the size of your web browser while viewing an InTouch
application.

When Fit to brow ser window is selected, the Screen Resolution

option is disabled.
 Fit to screen (Full Screen)
Places the entire InTouch application within the current size of the
WindowViewer window without showing your web brows er's menu bars.
 Application Re solution
Displays an InTouch application in a browser at its native res olution. If
the browser’s viewing area does not show t he entire application, the user
can use the browser's scroll bars to show the rest of applic ation.
When this option is selected, InTouch Access Anywhere attempts to
match the actual application resolution to a screen resolution shown in
the drop down list. If matching resolution is found, then the resolution is
selected and the Screen Resolution option is disabled. If there is no
matching resolution, then the Screen Resolution control is enabled.
Enable click animation When enabled, the click animation option shows a visual indicator on a touch
devic e screen when tap gesture is performed.
Use client time zone When selected, this setting enables local time zone redirection. The remote
session running on the InTouch Access Anywhere server uses the time of
your local computer or mobile device.

Force Virtual Keyboard Provides values (Ye s, No, Auto) to select a device virtual keyboard while
viewing a running InTouch application. Auto is the default, which forces Ye s
or No based on whether the device running the application has a virtual
keyboard or not.
Force Touchscreen Provides options (Ye s, No, Auto) to use touch gestures while viewing a
running InTouch application. Auto is the default, whic h forces Ye s or No
based on whether the device running t he application supports touch gestures
or not.

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Viewing an Application with InTouch Access Anywhere AVEVA InTouch Acces s Anywhere User Guide

Viewing an InTouch Access Anywhere Session

After successfully logging on, a Remote Desktop Connection (RDC) session is launched and InTouch
WindowViewer starts and connects you to the selected InTouch application. The application appears
within your browser’s window.

While connected, InTouch Access Anywhere intercepts mouse and keyboard events and transmits them
to the RDS host. As a result, various keyboard keys and mouse buttons that are usually handled by the
browser may behave differently. For example, desktop computers running Windows normally reload the
current browser page by clicking the F5 button. But, clicking F5 on other devices running other operating
systems do not necessarily reload the browser page.

Note: In most brows ers, clicking the Back, Forward, or Reload browser buttons will cause InTouch
Access Anywhere S erver to display a message asking if you wis h to leave the current page. If you decide
to proceed, the remote session will be disconnected. (Some browsers may not ask for confirmation).

When accessed by InTouch Access Anywhere, an InTouch WindowViewer application cannot be

minimized. If the remote InTouch application is shut down, your InTouch Access Anywhere session is
automatically terminated in a configurable period set as a parameter of the InTouch Access Anywhere
server.
Closing the web browser on your devic e leaves the RD C session running on the server with
WindowViewer still running the InTouc h application.

Resizing an Application Window

You can change the size of an InTouch application window to fit within your current web brows er if you
select the Fit to browser Display Options setting. The size of the WindowViewer window is set to the
initial size of your web browser’s window when you log on to an InTouch Access Anywhere session.

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AVEVA InTouch Access Anywhere User Guide Viewing an Application with InTouch Access Anywhere

Important: In order for the Fit to Brow ser display option to work correctly, Dynamic Resolution
Conversion must be enabled on the host computer running WindowViewer. A system administrator must
complete this procedure. See the InTouch Access Anywhere Server Administrator Guide for detailed
configuration procedures.

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Viewing an Application with InTouch Access Anywhere AVEVA InTouch Acces s Anywhere User Guide

If you change the size of your web browser window during an InTouch A ccess Anywhere session, the
size of the InTouch application window remains the same as its initial size.

To change the size of an InTouch application window, do the following:

1. Change the size of your web browser window
2. Close WindowViewer
3. Disconnect from your InTouch Access Anywhere session

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AVEVA InTouch Access Anywhere User Guide Viewing an Application with InTouch Access Anywhere

4. Log back on to restart WindowViewer to show your application at its new size.

Using the Access Anywhere Toolbar

InTouch Access Anywhere provides a toolbar to access a set of feat ures and system keys while an
InTouch application is running. The toolbar appears in the browser window and can be moved by
dragging and dropping it to another location within the browser window.

Tap or click the toolbar icon once to show a pair of arrows that expand to toolbars c ontaining icons
. The icons represent system keys and additional functions.

The gestures help icon appears only when running InTouch Access Anywhere on a
touch screen device. Click or tap the help icon to see figures and short explanations of
supported finger gestures.

Click or tap the ESC icon to cancel a value entered in a data ent ry field.

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Viewing an Application with InTouch Access Anywhere AVEVA InTouch Acces s Anywhere User Guide

Click or tap the TAB icon to shift the window focus to the next data entry field of an
application or the next cell of a table.

Click or tap the Di sconnect icon to end the InTouch application browser session and
return to the logon page.
Click or tap the Open clipboard icon to paste text copied from a running InTouch
application into a remote clipboard.

Clipboard Support
The InTouch Access Anywhere Toolbar provides a feature to copy and paste text or numbers between
your local desktop or laptop and a remote InTouch Access Anywhere session using a built -in clipboard.

Note: When using Internet Explorer (MS IE) 10, the Clipboard feature is integrat ed, so there are no
Access Anywhere clipboard icons. Simply copy and paste text between the local device and Access
Anywhere session using Windows copy (Ctrl+ C) and paste (Ct rl+V) keyboard shortcuts.

Copy Text from a Remote InTouch Application

The following procedure ex plains how to copy text from an InTouch application shown in an InTouch
Access Anywhere browser session to your local desktop or laptop computer.
To copy text from an InTouch application
1. Select the text or number to copy from an InTouch application running in your InTouch Access
Anywhere browser session.
2. Perform a copy keyboard shortcut (Ctrl +C) on the desired text or number.
The Copy to local clipboard dialog box appears in your remot e browser session.

3. Click on the clipboard icon to copy the text to the clipboard.

4. Click Close.
5. Open a document or application on your local desktop computer or laptop.
6. Press Ctrl+V to paste the text.

Copy Text to a Remote InTouch Session

The following procedure explains how to copy text from a local desktop or laptop computer to an InTouch
application running in a remote Access Anywhere browser session.

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AVEVA InTouch Access Anywhere User Guide Viewing an Application with InTouch Access Anywhere

To copy text to a remote InTouch application

1. From a local application like Notepad, copy text you want to paste into a remote InTouch application
running in an InTouch Access Anywhere browser session.
2. Open the InTouch Access Anywhere browser session to show a running InTouc h applic ation.
3. Click the Open Clipboard icon on the toolbar.
4. Paste the copied text into the clipboard.

5. Click Copy.
6. Set the focus in WindowViewer to a dat a entry field in the run ning InTouch application.
7. Press Ctrl+V or right-click and select Copy from the shortcut menu to paste the text into the remote
InTouch application’s data entry field.

Using Finger Gestures

InTouch Access Anywhere supports control gestures when used on a touch device. The following table
shows the different types of gestures you can make on a touch device to emulate mouse events or
specific keyboard keys.

Gesture functionality varies across different devic es, brows ers, and operating systems. Tap the
Gestures help icon in the Toolbar to see the full list of supported gestures. For more information about
gesture limitations, see Using InTouch Access Anywhere on Portable Devices on page 29.

Application Behavior
or Key Gesture Description

Left Mouse Click One finger tap once

Right Mouse Click One finger tap and hold

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Viewing an Application with InTouch Access Anywhere AVEVA InTouch Acces s Anywhere User Guide

Application Behavior
or Key Gesture Description

Double Mouse Click Tap once with two fingers

Double Mouse Click One finger double tap

Drag Object One finger tap, hold and

drag

Zoom In Two fingers pinc h out

Zoom Out Two fingers pinc h in

Page Up Three fingers swipe down

Page Down Three fingers swipe Up

Left Arrow Three fingers swipe right

Right Arrow Three fingers swipe Left

Changing an InTouch Application

If an InTouch application is currently running in an InTouch Access Anywhere session, another InTouch
application cannot be viewed without first restarting WindowViewer running on the Access Anywhere
server.

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AVEVA InTouch Access Anywhere User Guide Viewing an Application with InTouch Access Anywhere

To change an InTouch application shown by WindowViewer

1. Log on to InTouc h Access Anywhere that is currently running an InTouch application.
2. From the WindowViewer File menu, select Exit to close WindowViewer.
3. Select the Di sconnect icon from the Access Anywhere toolbar.
4. Click or tap Ye s to confirm that you want to disconnect your InTouch Access Anywhere session.
You should return to the logon page.
5. Select the InTouch application you want to view from the Application name field of the logon page.
6. Enter your user name and password to start anot her InTouch Access Anywhere session.
After establishing a session, you should see WindowViewer start in your browser window and show
the InTouch application you selected.

Ending an InTouch Access Anywhere Session

After you click or tap the Di sconnect icon from the InTouch Access Anywhere toolbar, a message
appears requesting that you confirm that you want to disconnect from the Access Anywhere server.

After you click Yes, the browser closes and you see t he InTouch Access Anywhere log on page. No trace
of the InTouch Access Anywhere browser session remains on your device after ending a sessio n. But,
the RDP session is still running WindowViewer on the InTouc h Access Anywhere server.
An alternative way to end an InTouch Access Anywhere session is to exit from WindowViewer first, and
then click the Disconnect icon. Again, you see the InTouch Access Anywhere log on page aft er
WindowViewer has stopped.

Session Auto-logoff
A session is logged off when an application is closed. In some cases, the session is not closed
immediat ely or is frozen. InTouch Access Anywhere Server includes an auto-logoff feat ure that
automatically logs off a session if nothing is displayed on the screen for a specified period.
Your InTouch Access Anywhere administrator can set the length of the auto -logoff period with a RDP
server or InTouc h Access Anywhere configuration parameter.

Automatic Reconnect
Active InTouch Access Anywhere sessions automatically attempt to recover from temporary network
outages by reconnecting your session. You may experience a slight delay during the reconnect attempt,
but aft er the session is re-established, you can continue working without having to log back on to the
session.

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 AVEVA InTouch Access Anywhere User Guide

C HAPTER 3
Using InTouch Access Anywhere on
Portable Devices
Running InTouch Access Anywhere on Different Operating
Systems
This section describes unique behaviors of InTouch Access Anywhere by specific combinations of
devic e operating systems and browser combinations. The behaviors are grouped by operating systems.
Alternative solutions are provided when available.

Android Operating System

This table shows the behavior of different browsers on Android devices. For more common behaviors on
the Android operating system see Operating System, Browser, and Mobile Device Combinations on
page 34 and All Operating Systems and All Brows ers on page 37.

Behavior Type Brow ser(s) Description

Drag and drop All You may experience difficulty dragging and dropping an
InTouch pop-up window to anot her location.
Alternative Solution
Use a stylus to perform drag and drop operations.

Scroll bars Opera and Chrome Scroll bars in an InTouch window, including those in controls
such as the AlarmDBViewer, AlarmViewer, and ListView,
cannot be scrolled by tapping or pressing and dragging the
scroll button.
Alternative Solution
Tap on the gray area of the scroll bar to move a window.
Tooltip animations Opera, Firefox, and Tooltip animations configured on ArchestrA symbols may
Chrome not appear with a mouse over action.
Alternative Solution
Substitute another gesture to implement a mouse -over
action for your device and operating system.

Opening an Firefox Selecting an InTouch application from the InTouch Access

InTouch application Anywhere Application Name list box can immediat ely open
the application without clicking OK.
Alternative Solution
There is no alternative solution.

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AVEVA InTouch Access Anywhere User Guide Using InTouch Access Anywhere on Portable Devices

Behavior Type Brow ser(s) Description

Keystrokes over Firefox When using a Bluetooth keyboard, a single keystroke may
Bluetooth produce two characters.
Alternative Solution
Use the mobile device's built-in keyboard.

Text display Chrome When an Android mobile device runs low on memory, text in
a window can appear blurred.
Alternative Solution
Close all running applications and restart your mobile device
before using InTouch Access Anywhere.

Text input Opera, Firefox, and Typing double-byte language characters using the native
Chrome Android software keypad appear as question marks (?) in an
InTouch data ent ry field.
Alternative Solution
Configure WindowViewer on the InTouch Access Anywhere
server to use the Window s Keyboard option. Double-byte
language characters can be entered correctly from the
Android keypad or by using a paired Bluetooth hardware
keyboard.

Google Chrome Operating System

InTouch Access Anywhere can operate on a Google Chromebook running the Chrome operating
system. The following table lists tips when using InTouch Access Anywhere with a Chromebook running
the Chrome operating system and web browser.

Function How to Perform

Mouse Left-click Click the Chromebook trackpad wit h one finger.

Mouse Right-click Click the Chromebook trackpad wit h two fingers.
Scrolling a document or website Drag two fingers on the Chromebook trackpad up or down
to scroll the page.
Configure Chromebook In the address field, enter: chrome://settings.

Chromebook Keyboard
The Chromebook keyboard lacks several keys that are used by Windows. ChromeOS provides standard
Windows keyboard mappings that use existing keys with the Alt button to represent cert ain missing keys.
InTouch Access Anywhere supports these key combinations:

Command Chromebook Key Combination

Delet e Alt+Backspace

Page Up Alt+Up

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Using InTouch Access Anywhere on Portable Devices AVEVA InTouch Access Anywhere User Guide

Command Chromebook Key Combination

Page Down Alt+Down

Home Ctrl+Alt+Up

End Ctrl+Alt+Down

In addition, InTouch Access Anywhere provides special non -standard mappings for additional key
combinations on a Chromebook.

Command Chromebook Key Combination

F1 Ctrl+1

F2, ..., F12 Ctrl+2, ..., 12

Alt+Tab Alt+"

Alt+Shift+Tab Alt+Shift+’

Ctrl+Home Ctrl+Alt+Left

Ctrl+End Ctrl+Alt+Right

iOS Operating System

This table shows the specific behavior of different browsers running on the Apple iOS operating system.
For more common behaviors on the iOS operating system see Operating System, Browser, and Mobile
Device Combinations on page 34 and All Operating S ystems and All Brows ers on page 37.

Behavior Type Brow ser(s) Description

Accessing InTouch Safari You may experience difficulty accessing InTouch Access
Access Anywhere Anywhere if the Safari browser’s Privat e Browsing option
is enabled. Private browsing is enabled if Safari bars
appear black or dark instead of blue or gray.
Alternative Solution
1. Open Safari.
2. Select the Pages icon that is shaped as two squares.
3. Select the Private setting and turn it Off.
Accessing InTouch Opera Mini on an This is not a support ed browser, so you cannot reach the
Access Anywhere iOS devic e InTouch Access Anywhere web server. You can use a
supported browser on an iOS device.

Refresh current Safari and Chrome When you click to refresh or navigate away from the
page current page while connected to the InTouch Access
Anywhere server, you will not be prompted to confirm your
action, which may result in unwant ed page navigation.
Alternative Solution
There is no alternative solution.

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AVEVA InTouch Access Anywhere User Guide Using InTouch Access Anywhere on Portable Devices

Behavior Type Brow ser(s) Description

Invoking Direct All brows ers on Using a single tap to toggle the state of a push button does
Push Button iPad or Android not work consistently. A push button can be toggled
tablets consistently if the tap gesture is held for three or four
seconds.
Alternative Solution
Modify the InTouch application button to change state by
User Inputs>Discrete animation.

Moving between Safari and Chrome The Next and Previous buttons are not enabled to move
text boxes on iPad between text boxes on dialog boxes wit h multiple text
boxes.
Alternative Solution
Use a touch gesture to trans fer focus to a specific window
element.

Text input Safari on iPad Typed double-byte language characters do not appear in
an InTouch data entry field when using an iPad software
keypad.

Windows RT Operating System

This table shows the behaviors of different browsers on the Windows RT operating system. For more
common behaviors on the Windows RT operating system see Operating System, Brows er, and Mobile
Device Combinations on page 34 and All Operating S ystems and All Brows ers on page 37.

Behavior Type Brow ser(s) Description

Touch gestures Internet Explorer 10 You cannot use a touch gesture to open a right-click shortcut
in a touch menu on the AlarmViewer and AlarmDBView controls.
environment
Alternative Solution
Access menu options through scripts.
Mouse pointer Internet Explorer 10 The mouse pointer may disappear after using the Surface
in a touch keyboard to enter data.
environment
Alternative Solution
Use touch gestures in place of mouse inputs.
Pop-up dialog Internet Explorer 10 A pop-up dialog can appear blurred after dragging it to a new
display in a touch screen location.
environment
Alternative Solution
Refresh the session.

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Using InTouch Access Anywhere on Portable Devices AVEVA InTouch Access Anywhere User Guide

Behavior Type Brow ser(s) Description

External dat a Internet Explorer 10 External dat a subscriptions intermittently do not refres h on
subscriptions starting WindowViewer without user int eraction or input. A
single touch on the screen will start the dat a subscription
refres hes, except on read-only kiosks and other read-only
devic es.
Alternative Solution
Use a timer or clock control to enable user interaction that does
not interfere with the InTouch application itself.
Delta deployment Internet Explorer 10 Window Viewer can stop responding after a delta deploy,
especially with applications comprised of a large number of
windows.
Alternative Solution
Close and restart the brows er session.
Shortcut keys Internet Explorer 10 Shortcut keys Shift+ and alphabetic characters configured for
scripts do not execute the script functions.
Alternative Solution
Use different combinations of keyboard shortcuts, such as
Shift+Ctrl+(alphabetic character).

Unlocking a tablet Internet Explorer 10 The browser session may occasionally stop responding when
devic e unlocking the tablet on which InTouch Access Anywhere is
running.
Alternative Solution
Close and reopen the browser.

Text input Internet Explorer Double-byte language characters cannot be entered into an
InTouch data ent ry field using the Surface soft ware keypad.
Alternative Solution
Configure WindowViewer on the InTouch Access Anywhere
server to use the Window s Keyboard option. Also,
double-byte language characters can be entered correctly from
the Surface hardware keypad.

Windows 7, Windows 2008 R2, or Windows 2012 Operating Systems

This table shows the behavior of different browsers running on different versions of Windows operating
systems. For more common behaviors on the Windows operating system see Operating S ystem,
Browser, and Mobile Device Combinations on page 34 and All Operating Systems and All Browsers on
page 37.

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AVEVA InTouch Access Anywhere User Guide Using InTouch Access Anywhere on Portable Devices

Behavior Type Brow ser(s) Description

Application display Internet Explorer 10 You may experience a drawing (rendering) behavior
rendering when you provide input to a native InTouch application
through t he InTouch keyboard using the InTouch Access
Anywhere Server, and hover the mouse over an
outbound rectangle.
Invoking InTouch Internet Explorer 10 When accessing the InTouch Access Anywhere server
keyboard through an RDP desktop session, user input animations
do not start the Windows operating system keyboard.
Alternative Solution
Use a desktop computer keyboard or the built-in
keyboard of your mobile device.

Operating System, Browser, and Mobile Device Combinations

This table shows the behavior of several combinations of operating systems, brows ers, and mobile
devic es.

Behavior Type Combinations Description

Arrow keys display Android, iOS, and The background of Up and down arrow keys turn black
WinRT when you select them in the AlarmDBViewer cont rol.
This behavior causes difficulty in using Alarm Viewer
controls.
Alternative Solution
There is no alternative solution.
Selecting an Alarm Android, iOS, and A black icon appears when you select any entry in the
Viewer Control WinRT Alarm Viewer control box and right click to perform a
entry freeze action. This behavior causes difficulty in using
Alarm Viewer Cont rols.
Alternative Solution
There is no alternative solution.
Key script Safari on iOS or Key scripts with Ctrl and Alt key combinations do not
execution execute the associated key scripts. The built-in
Opera on Android
software keyboards in these devices do not have Ctrl
tablets
nor Alt keys.
Alternative Solution
Modify your scripted shortcut key combinations to
account for this known limitation of tablet devic e
keyboards.

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Using InTouch Access Anywhere on Portable Devices AVEVA InTouch Access Anywhere User Guide

Behavior Type Combinations Description

Invoking InTouch Safari on iPad or User input animations do not consistently start the
keyboard Windows keyboard.
Opera on Android
tablets Alternative Solution
Configure the InTouch application to us e the InTouch
keyboard if this is an existing application. For new
applications, the recommended sol ution is to use the
devic e's built-in keyboard.
Browser address Chrome on Android A browser address bar blocks the WindowViewer title
bar or bar and menu bar.
Chrome on iPad Alternative Solution
tablets
Upgrade to latest version of Google Chrome and use
browser in Full Screen mode. Older versions of Google
Chrome do not support Full Screen mode. Adjusting
the browser to use a higher resolution may help to
make the menu bar viewable.

Function keys Safari on iOS iOS and Android keyboards do not support function
keys F1 to F12, or Ctrl and Alt key combinations.
Opera on Android
tablets Alternative Solution
Use different keyboard shortcuts.
Invoking InTouch Safari on iPad or The InTouch keyboard shows at the center of the
keyboard InTouch window, which can cause the keyboard to
Opera, Firefox, and
appear off of the screen.
Chrome on Android
tablets Alternative Solution
Scroll to the center of the InTouch window using the
browser scroll bars to access the InTouch keyboard if
this happens. For new InTouch applications, the
recommended solution is to use the device's built-in
keyboard.

Playing sound files Safari on iOS or Sound WAV files cannot be heard using the
PlaySound() method in an InTouch script when the
Internet Explorer
application is viewed with the Safari or Internet
version 11.0
Explorer 11.0 web browsers.
Alternative Solution
Use a different web browser to view an InTouch
application.

Slider animation Safari on iPad or ArchestrA slider symbol animation does not move
smoothly. Slider movement is impaired but windows
Opera, Firefox, and
can be scrolled.
Chrome on Android
tablets

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AVEVA InTouch Access Anywhere User Guide Using InTouch Access Anywhere on Portable Devices

Behavior Type Combinations Description

Slider animation Safari on iPad or The slider control of ArchestrA slider symbols cannot
be moved.
Opera on Android
tablets Alternative Solution
There is no alternative solution.

Display Safari and Chrome The InTouch Access Anywhere keyboard icon overlays
on iPad or Opera on the WindowViewer menu bar.
Android tablets
Alternative Solution
Zoom in and pan or set your brows er to a different
resolution.

Numeric input Safari on iPad or Typing numbers very rapidly from the InTouch numeric
pop-up keypad can result in incorrect values appearing
Chrome and Opera
in the display.
on a desktop
computer
Key combinations All brows ers on Ctrl+Shift key combinations do not work for script
mobile devic es shortcuts and key scripts.
except Internet
Alternative Solution
Explorer 10 on
WinRT Use different key combinations for keyboard shortcuts.
Key combinations All brows ers except Cert ain mouse events or key combinations do not
Internet Explorer 10 produce the expected result
on WinRT
 Working, all browsers
On Right Key Up
 Not working, all browsers
While Left Key Down
Right Click
While Right Key Down
On Right Key Double Click
 Behavior of a Chrome browser on an iPad
While Left Key Down: The curs or bubble appears
on a long press, which means an extended left
click is not possible.
On Right Key Double Click: The cursor bubble
must appear in consecutive selections, which does
not result in a double click.
On Right Click: Right click functions only when
unselecting; function is closer to On Right Up.
 While Mouse Over: This behavior works, but if you
move your stylus or finger off of the screen, the
mouse-over behavior persists.

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Using InTouch Access Anywhere on Portable Devices AVEVA InTouch Access Anywhere User Guide

All Operating Systems and All Browsers

This table describes behaviors that are common to all operating systems and all brows ers.

Behavior Type Description

Lost network connection When a network connection is lost between an InTouch application in a
browser and InTouch Access Anywhere, no notification appears to indicate
the loss of the network connection.
Alternative Solution
Add a timer or clock display that shows the current time to provide an
indication of the status of the network connection between the applic ation and
the InTouch Access Anywhere Server.
TSE script functions return TSE script functions such as TseGet Client Id() and TseGet Client NodeName()
values always return 'AccessAnywhere' as the Client ID and Node Name. This is
because all RDP sessions are opened at the Terminal Server node by
InTouch Access Anywhere on behalf of the clients.
Alternative Solution
There is no alternative solution.
Updating applications When you updat e an application from a Network Application Development
using NA D (NA D) master, a message appears in the NAD client computer but not on the
host computer. You can make a change on the NAD master, but bec ause
notification does not work that change will not load int o the client copy.
Alternative Solution
Refresh your session to see the changes. When you open a new session the
latest version of the application will appear.
I/O servers When InTouch requests to start I/O servers, if you click No, the TSE session
logs off.
Alternative Solution
Click Yes when prompt ed to launch the I/O servers.

Secure access - If a trusted certificate is not installed when connecting to the Secure Gateway,
certificates you may see a warning message containing information that the site's
security certificate is untrusted based on your browser's security settings.
Alternative Solution
Administrators should install a trusted certificate on the InTouch Access
Anywhere server or Secure Gateway.
Mouse events For all browsers: Tablet devices do not support mouse center click events.
Script animations using the cent er button trigger type will not execute.
Alternative Solution
Modify your applications to use a script trigger other than a mouse center click
event.

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AVEVA InTouch Access Anywhere User Guide Using InTouch Access Anywhere on Portable Devices

Behavior Type Description

Dynamic Resolution You will experience problems changing the size of an application window
Changes (DRC) while running InTouc h Access Anywhere with the Fit to brow ser and Fit To
Window Advanced Options if DRC is not properly enabled and configured.
Solution
Ask your InTouch Access Anywhere administrator to complete this
procedure, which enables the InTouch Dynamic Resolution Changes (DRC)
feature.
1. Connect to the InTouch Access Anywhere server in a remot e desktop
session (RDP).
2. From InTouch Application Manager, select Tools from the menu bar and
select Node Properties.
3. Select the Re solution tab.
4. Select the Allow WindowViewer to dynamically change resolution
and Convert to screen video resolution options.

Note: The InTouch Access Anywhere Server Administration Manual includes

information to enable DRC on the host computer running WindowViewer.

Display on Devices with InTouch Access Anywhere uses a minimum resolution of 800x600, whic h
Resolution Below may not display as expected or desired on devices with a resolution below
800x600 800x600.
Alternative Solution
Ask your InTouch Access Anywhere administrator to modify the
minDesktopWidth and minDesktopHeight settings appropriately.
InTouch Access For all browsers: If you attempt to connect to the InTouch Access Anywhere
Anywhere Reset server after clicking Reset on the landing page, the connection times out and
fails, and a "Session disconnected" message appears.
Alternative Solution
Refresh the page after clicking Reset. The connection succeeds.

38