Communication communication to the listening public on

current events and topics of interest.

Communication is the process whereby  Television- a formal channel of one-way
information is transmitted from a sender to a communication of live or recorded
receiver and is understood as it was intended. presentations to the public on current events
Reasons for communication in a business. and topics of interest.
 Telephone call- an electronic channel of
To provide information. personal communication between two
To give or receive instruction persons who are some distance apart.
To encourage and praise  Intercom-An intercom is a device that makes
To discuss and evaluate it possible for people to communicate
To request or seek assistance. between different rooms or areas of a
building. Airplanes use intercoms so the pilot
Channels of communication.
can tell passengers, "Fasten your seat belts!"
1) Directional 3) Electronic
 Formal communication is related to the formal  Teleconferencing- teleconferencing makes
organizational structure and conforms to the use of telecommunication technology to
official rules and lines of authority of the allow participant in two or more locations to
organisation. speak with each other. A teleconference is a
 Informal communication is linked to the social group call, using telephone or computers, in
relationship that exist among persons. which all participants are able to speak with
 Official communication is communication via each other. Teleconferencing saves time and
the established organizational structure, in money because participants do not have to
keeping with the policies and practices of the travel to meet.
business.  Videoconferencing- allows users to in distant
 Unofficial communication involves all location to see each other. Each participant is
communication that does not come through a video conference uses a microphone,
the official communication process. speakers and a video camera attached to a
2) Oral computer.
 Interviews- a formal and organized verbal  Internet- the internet is the physical
channel of communication between connection of computers by
interviewer or panel of interviewers and telecommunications media, such as cables
interviewee. and satellite signals.
 Meeting- a formal or informal face-to-face  Word Wide Web is one type of software that
channel of communication among people on allows you to access the information on the
a specific topic or issue. internet.
 Conference- a formal and organized face-to-  Scanning – a scanner is used to create digital
face channel of communication between copy of a document that can be manipulated
speaker(s) and participants on given topics. on the computer. Scanning to file-digital copy
 Radio- a formal channel of one-way and that can be saved on a storage medium.
sometimes two-way channel of
 Scanning to email- document is scanned to 4) Visual
email as attachment. ( directly from the  Chart- a visual channel of communication
scanner) using lines, diagrams or illustrations.
 Online Meeting and Instant Messaging-  Graph- a visual channel of communication
online meetings allow computer users to use using lines.
the internet to exchange typed messages  Histogram- a visual channel of communication
instantaneously in a written conversation. using bars.
The messages may be saved on the computer  Signal- a visual channel of communication
or printed to provide a permanent record of using arrows, flickering lights, coloured lights,
what was written. Free online message and bell, siren or telephone tones.
chat programs are used for instant  Film/tape- a visual channel of communication
messaging. using materials for making photographs.
 Telephone- a telephone is considered a  Poster- a large visual channel of
standard business communication device. communication, often illustrated, for people
Telephones are used for communication with who are always on the move.
suppliers, customers and personnel (  Picture- a visual channel of communication
employee) showing likeness of something.
 Facsimile- a facsimile or fax is the  Diagram- a visual channel of communication
transmission of a scanned document via the used to show how a thing works or the parts
telephone by using a fax machine. The of a thing.
sending machine scans the document and  Multi-media projectors- an organized channel
converts in to a code. The code is sent as of communication for presenting documents
electrical signals on the telephone line. The to an audience using projectors and slides.
receiving machine interprets the signal and  Body Language- visual communication also
prints the image on paper. includes body language, the transmission of
 Telecommuters- work from home using a messages by facial expression, gestures and
computer. They usually have link to the office posture.
computer network or they communicate via a 5) Written
virtual office.  Letter- a formal internal or external written
 Telemarketing – means using the telephone channel of communication between
to promote goods and services. This can be organisations, between individuals and
an effective way for a business to interest between organizations and individuals.
customers in new products or to respond to  Memorandum ( Memo… for shortened form)
people who have made an enquiry. At its an informal internal written channel of
worst, it involves cold-calling people at home, communication between departments of an
which can be intrusive and annoying for organization.
householders.  Agenda- is a list of meeting activities in the
order in which they are to be taken up.
 Notice- an informal written channel of
communication used by top-level personnel to
inform staff and workers or the general public
 of a situation; or used by the secretary of an
organization to inform members concerned
about a meeting.
 Report- a formal written channel of
communication of an incident or a field trip or
an event, or an investigation and how it was
done re of the progress of work.
 Minutes- a minute is the term given to the
written record of business discussion at a
meeting.
 Press releases- a press release is a document
that is sent to the media. It is designed to
stimulate the interest of a journalist or
reporter.
 Questionnaires
 Itinerary
 Newsletters