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Customer Journey Map Template File

This document is a template for creating a customer journey map to track a customer's experience through various events and touchpoints with a company over time. The template outlines sections to document the customer's goals, emotional responses, thoughts, overall experience, and recommendations for improving the customer journey at each event and touchpoint.

Uploaded by

debbie
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260 views

Customer Journey Map Template File

This document is a template for creating a customer journey map to track a customer's experience through various events and touchpoints with a company over time. The template outlines sections to document the customer's goals, emotional responses, thoughts, overall experience, and recommendations for improving the customer journey at each event and touchpoint.

Uploaded by

debbie
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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CUSTOMER JOURNEY MAP TEMPLATE


Event Event Event Event
PROCESS Pre-Service
Time Time Time Time

CUSTOMER GOALS

TOUCHPOINTS &
EMOTIONAL
RESPONSE

CUSTOMER
THOUGHTS

OVERALL
CUSTOMER
EXPERIENCE

Recommendations

IDEAS TO IMPROVE

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