CORE PAPER – II- FOOD & BEVARAGE SERVICE – I
Unit -I
THE HOTEL & CATERING INDUSTRY (8 Hours)
A. Introduction to the Hotel Industry and Growth of the hotel Industry in
India
B. Role of Catering establishment in the Hospitality industry
C. Types of Food and Beverage operations
D. Classification of Catering Establishments-
Welfare/Commercial/Institutional/Industrial/Transport,etc.
E. Structure of the catering industry – a brief description of each.
Unit - II
DEPARTMENTAL ORGANISATION & STAFFING (12 Hours)
A. Staff Organizational Hierarchy of F&B department of a hotel
B. French terms related to F&B staff
C. Roles & responsibilities of F&B staff
D. Attributes of a F&B Personnel
E. Inter-departmental relationships (Within F&B and other department)
Unit – III
I. FOOD SERVICE AREAS (F & B OUTLETS) (10 Hours)
A. Specialty Restaurants
B. Coffee Shop/all day dining
C. Cafeteria
D. Fast Food Restaurants (Quick Service Restaurants)
E. Grill Room&Barbeque Restaurants
F. Banquets
G. Bar/Beverage Longue
H. Discotheque/Night club
I. In room dinning(Room Service)
J. Resto Bars
II.ANCILLIARY DEPARTMENTS (4 Hours)
A. Pantry
B. Food pick-up area
C. Store
D. Dispense Bar/Service Bar
E. Kitchen stewarding(Food Support)
UNIT - IV
F & B SERVICE EQUIPMENT (4 Hours)
Familiarization & Selection factors of: - Cutlery - Crockery - Glassware -
Flatware – Hollowware-Buffet ware – Electrical F&B equipment, All other
equipment used in F&B Service • French terms related to the above
UNIT - V
NON-ALCOHOLIC BEVERAGES (10 Hours)
Classification: (Nourishing, Stimulating and Refreshing beverages)
A. Tea - Origin & Manufacture - Types & Brands
B. Coffee - Origin & Manufacture - Types & Brands
Types of coffee machines with brand names
C. Juices ,Soft Drinks and Waters(still,spring,mineral&bottled)
D. Cocoa & Malted Beverages - Origin & Manufacture
CORE PAPER – V
FOOD AND BEVERAGE SERVICE LAB – I
1. Food Service areas and Ancillary F&B Service areas – Induction & Profile of
the areas (2 Hours)
2. Familiarization,Care&Maitenance of F&B Service equipment (3 Hours)
3. Cleaning / polishing of EPNS items by: - Plate Powder method - Polivit
method - Silver Dip method - Burnishing Machine (1 Hour)
4. Basic Technical Skills (10 Hours)
Task- 01: Manipulation of Service Spoon & Fork
Task- 02: Carrying a Tray / Salver
Task- 03: Laying a Table Cloth& Changing a Table Cloth during service
Task-04: Offering& clearing of cold towels
Task-05: Placing meal plates & Clearing soiled plates
Task-06: Stocking Sideboard
Task-07: Service of Water
Task-08: Using Service Plate & Crumbing Down
Task-09: Napkin Folds
Task-10: Cleaning & polishing glassware
05. Tea &Coffee – Preparation & Service
(2Hours)
06. Mocktails, Juices & Malted Beverages: Preparation & Service (2 Hours)
07.A. TABLE LAY-UP & SERVICE (8 Hours)
Task-01: A La Carte Cover
Task-02: Table d’ Hote Cover
Task-03: English Breakfast Cover
Task-04: American Breakfast Cover
Task-05: Continental Breakfast Cover
Task-06: Indian Breakfast Cover
Task-07: Afternoon Tea Cover
Task-08: High Tea Cover
Task-09: Cover, Accompaniment and Service of all the courses.
B.TRAY/TROLLEY SET-UP & SERVICE (2 Hours)
Task-01: Room Service Tray Setup
Task-02: Room Service Trolley Setup
08. PREPARATION FOR SERVICE (RESTAURANT) (4 Hours)
A. Organizing Mise-en-scene and Organizing Mise-en-Place
B. Opening, Operating & Closing duties
09. PROCEDURE FOR SERVICE OF A MEAL (10 Hours)
Task-01: Taking Guest Reservations
Task-02: Receiving, Escorting & Seating of Guests
Task-03: Order taking & Recording
Task-04: Order processing (passing orders to the kitchen)
Task-05: Sequence of service
Task-06: Presentation & Encashing the Bill
Task-07: Presenting & collecting Guest comment cards
Task -08: Seeing off the Guests
10. SOCIAL SKILLS (4 Hours)
Task-01: Handling Guest Complaints
Task-02: Telephone manners
Task-03: Dining & Service etiquettes
