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Context of The Organization

The organization maintains documented information on the context of the organization and the needs and expectations of interested parties. This includes: 1. Legal and regulatory requirements from government bodies as well as contracts and purchase orders from customers. 2. Information on customer expectations, feedback, satisfaction surveys, and audits. 3. Analysis of the market, technology, competition, and other external factors. 4. Guidelines on the organization's values and culture and requirements for employee competencies, skills, and training. 5. Information from customers, suppliers, and internal processes on knowledge management including complaints, rejections, and audits. 6. Targets and data on key performance indicators and the performance

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Mohini Marathe
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944 views

Context of The Organization

The organization maintains documented information on the context of the organization and the needs and expectations of interested parties. This includes: 1. Legal and regulatory requirements from government bodies as well as contracts and purchase orders from customers. 2. Information on customer expectations, feedback, satisfaction surveys, and audits. 3. Analysis of the market, technology, competition, and other external factors. 4. Guidelines on the organization's values and culture and requirements for employee competencies, skills, and training. 5. Information from customers, suppliers, and internal processes on knowledge management including complaints, rejections, and audits. 6. Targets and data on key performance indicators and the performance

Uploaded by

Mohini Marathe
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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CONTEXT OF THE ORGANIZATION

Context of the Organization and needs and expectations of interested parties are maintained in following
documented information-

Sr. External/ Issue Type Interested Documented Information on Responsibility


No. Internal Parties Issues, Needs and Expectations
1 External Legal Government, 1. Legal and Other Requirements HR I/C
Regulatory related to the Organization
Bodies 2. Compliance Matrix
2 External Customer Customer 1. Contract (if Applicable) CFO
Expectations 2. Purchase Order CFO
3. Customer Satisfaction Survey SBU Head/ QA
4. Customer Feedback, SBU Head
Suggestions Letters
5. Customer Audit Report (if QA I/C
applicable)
3 External/ Technology, Customer, 1. Market and Techno-Commercial Marketing I/C
Internal Competition, Supplier Analysis
Market and 2. Feasibility Review Record
other related
4 Internal Values, Employees 1. Management Guidelines for Director
Culture Values and Culture (part of
CQM)
5 Internal Knowledge Employees 1. Competency Requirements HR I/C
Management (needs)
2. Skill Matrix (availability)
3. Training Evaluation (acquisition)
6 Internal Knowledge Customer, 1. Customer Complaint Analysis QA I/C
Management Supplier, 2. Supplier Rejection Analysis
Employees 3. CAR feedback from Suppliers
4. In Process Rejections
(manufacturing)
7 Internal Management Management, 1. Key Performance Indicators and Director
Expectations Employees Targets
8 Internal Performance Management, 1. KPI data and Reviews Management
of Processes Employees 2. Management Reviews Representative
3. Internal Audit Results
9 Internal Continual Management 1. Continual Improvement Projects SBU Head
Improvement
10 External Compliance to Certifying Body, 1. ISO 9001 Certificate Management
ISO 9001 Customer 2. Compliance Reports from CB Representative
3. Scope of QMS (part of CQM)

Note- Interested Parties include the concerned persons from Organization and Management is an
interested party in all issues and may review any of the documented information or actual status on any of
the related issues. Information is shared on need to know basis and confidentiality is maintained as
required by the Management. Information as required by External parties is shared as per requirement of
laws/statutes/contracts/purchase orders with permission from Management.

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