While this guidance note is current, a number of references in the appendices are now out of date.

GN 107/2013

rics.org RICS Professional Guidance, UK

RICS HQ
Parliament Square
London SW1P 3AD
Advancing standards in land, property and construction.
RICS is the world’s leading qualification when it comes to
Appointing a project manager
United Kingdom professional standards in land, property and construction.
Worldwide media
In a world where more and more people, governments, banks and 1st edition, guidance note
enquiries:
commercial organisations demand greater certainty of professional
e [email protected]
standards and ethics, attaining RICS status is the recognised
Contact Centre: mark of property professionalism.
e [email protected]
t +44 (0)870 333 1600 Over 100 000 property professionals working in the major established
f +44 (0)20 7334 3811 and emerging economies of the world have already recognised the
importance of securing RICS status by becoming members.
RICS is an independent professional body originally established
in the UK by Royal Charter. Since 1868, RICS has been committed
to setting and upholding the highest standards of excellence and
integrity – providing impartial, authoritative advice on key issues
affecting businesses and society.
RICS is a regulator of both its individual members and firms enabling
it to maintain the highest standards and providing the basis for
unparalleled client confidence in the sector.
RICS has a worldwide network. For further information simply contact
the relevant RICS office or our Contact Centre.

Europe Asia Americas

(excluding United Room 2203 One Grand Central Place
Kingdom and Ireland) Hopewell Centre 60 East 42nd Street
Rue Ducale 67 183 Queen’s Road East Suite 2810
1000 Brussels Wanchai New York 10165 – 2811
Belgium Hong Kong USA
t +32 2 733 10 19 t +852 2537 7117 t +1 212 847 7400
f +32 2 742 97 48 f +852 2537 2756 f +1 212 847 7401
[email protected] [email protected] [email protected]

United Kingdom Africa Ireland

Parliament Square PO Box 3400 38 Merrion Square
London SW1P 3AD Witkoppen 2068 Dublin 2
United Kingdom South Africa Ireland
t +44 (0)870 333 1600 t +27 11 467 2857 t +353 1 644 5500
f +44 (0)207 334 3811 f +27 86 514 0655 f +353 1 661 1797
[email protected] [email protected] [email protected]

Oceania Middle East India

Suite 2, Level 16 Office G14, Block 3 48 & 49 Centrum Plaza
1 Castlereagh Street Knowledge Village Sector Road
Sydney, NSW 2000 Dubai Sector 53, Gurgaon – 122002
Australia United Arab Emirates India
t +61 2 9216 2333 t +971 4 375 3074 t +91 124 459 5400
f +61 2 9232 5591 f +971 4 427 2498 f +91 124 459 5402
[email protected] [email protected] [email protected]

rics.org/guidance
While this guidance note is current, a number of references in the appendices are now out of date.

Appointing a project manager

RICS guidance note, UK
1st edition (GN 107/2013)
While this guidance note is current, a number of references in the appendices are now out of date.

Published by the Royal Institution of Chartered Surveyors (RICS)

Parliament Square
London SW1P 3AD
UK
www.rics.org
No responsibility for loss or damage caused to any person acting or refraining from action as a result of the material included in this
publication can be accepted by the authors or RICS.
Produced by the Project Management Professional Group of the Royal Institution of Chartered Surveyors.
ISBN 978 1 78321 018 3

 Royal Institution of Chartered Surveyors (RICS) April 2013. Copyright in all or part of this publication rests with RICS. No part of this
work may be reproduced or used in any form or by any means including graphic, electronic, or mechanical, including photocopying,
recording, taping or Web distribution, without the written permission of the Royal Institution of Chartered Surveyors or in line with the rules
of an existing license.

Typeset in Great Britain by Columns Design XML Ltd, Reading, Berks

While this guidance note is current, a number of references in the appendices are now out of date.

Acknowledgments

This guidance note was produced by the RICS Project Management Professional Group. RICS would
like to express its thanks to the following who contributed to its development.
Lead author:
+ Thurstan Ollerearnshaw
Project Management Board:
+ Chair: Anne McCann
+ Andrew McSmythurs
+ Andrew Underwood
+ Chris Soffe
+ Darren Talbot
+ David Reynolds
+ Don Hyslop
+ Lex Blakeley-Glover
+ Martin Woods
+ Matt Wilderspin
+ Neil Read
+ Richard Schofield
+ Richard Vaughan
+ Sandro Schembri
+ Stuart Togwell
+ Timothy Fry
+ Alan Muse (RICS, Director of Built Environment Professional Groups)

APPOINTING A PROJECT MANAGER | iii

While this guidance note is current, a number of references in the appendices are now out of date.

Contents

RICS guidance notes 1

Glossary 3
1 Introduction 4
1.1 Aims................................................................................................................................ 4
1.2 Project management and the project manager ............................................................. 5
2 Roles and responsibilities 7
2.1 The role of the project manager .................................................................................... 7
2.2 Project managers as strategic advisors ........................................................................ 8
2.3 Portfolio, programme and project management............................................................ 9
3 Appointing a project manager 10
3.1 Qualities to look for when selecting a project manager................................................ 10
3.2 Advantages of appointing a Chartered Project Management Surveyor ....................... 10
3.3 Evaluating proposals for project management services ............................................... 11
3.4 Types of contract for consultant project manager appointment................................... 13
3.4.1 Lump sum contract............................................................................................... 13
3.4.2 Time based (reimbursable) contract ..................................................................... 13
3.4.3 Target contracts .................................................................................................... 13
3.4.4 Term contracts and frameworks ........................................................................... 13
3.4.5 Fixed price verses fluctuating............................................................................... 13
3.5 Recording the appointment ........................................................................................... 14
3.6 Scope of services........................................................................................................... 15
4 Other issues 17
4.1 Project manager and design roles ................................................................................. 17
4.2 Project manager as an employee .................................................................................. 17
Appendices
A: Schedule of JCT, NEC and FIDIC contracts showing terms used for the entity that 18
administer the conditions ...............................................................................................................
B: Summary of common standards forms of appointment........................................................... 20
C: Typical quality criteria for assessing consultant project management proposals.................... 21
D: Comparison of development stages in use .............................................................................. 23
References...................................................................................................................................... 24

iv | APPOINTING A PROJECT MANAGER

While this guidance note is current, a number of references in the appendices are now out of date.

RICS guidance notes

This is a guidance note. Where recommendations are made for specific professional tasks, these are
intended to represent ‘best practice’, i.e. recommendations which in the opinion of RICS meet a high
standard of professional competence.
Although members are not required to follow the recommendations contained in the note, they
should take into account the following points.
When an allegation of professional negligence is made against a surveyor, a court or tribunal may
take account of the contents of any relevant guidance notes published by RICS in deciding whether
or not the member had acted with reasonable competence.
In the opinion of RICS, a member conforming to the practices recommended in this note should
have at least a partial defence to an allegation of negligence if they have followed those practices.
However, members have the responsibility of deciding when it is inappropriate to follow the
guidance.
It is for each member to decide on the appropriate procedure to follow in any professional task.
However, where members do not comply with the practice recommended in this note, they should
do so only for a good reason. In the event of a legal dispute, a court or tribunal may require them to
explain why they decided not to adopt the recommended practice. Also, if members have not
followed this guidance, and their actions are questioned in an RICS disciplinary case, they will be
asked to explain the actions they did take and this may be taken into account by the Panel.
In addition, guidance notes are relevant to professional competence in that each member should be
up to date and should have knowledge of guidance notes within a reasonable time of their coming
into effect.
This guidance note is believed to reflect case law and legislation applicable at its date of publication.
It is the member’s responsibility to establish if any changes in case law or legislation after the
publication date have an impact on the guidance or information in this document.

APPOINTING A PROJECT MANAGER |1

While this guidance note is current, a number of references in the appendices are now out of date.

Document status defined

RICS produces a range of standards products. These have been defined in the table below. This
document is a guidance note.

Type of document Definition Status

Standard
International Standard An international high level principle based Mandatory
standard developed in collaboration with
other relevant bodies
Practice Statement
RICS practice Document that provides members with Mandatory
statement mandatory requirements under Rule 4 of the
Rules of Conduct for members
Guidance
RICS Code of Practice Document approved by RICS, and endorsed Mandatory or
by another professional body / stakeholder recommended good
that provides users with recommendations practice (will be
for accepted good practice as followed by confirmed in the
conscientious practitioners document itself)
RICS Guidance Note Document that provides users with Recommended good
(GN) recommendations for accepted good practice
practice as followed by competent and
conscientious practitioners
RICS Information Paper Practice based information that provides Information and/or
(IP) users with the latest information and/or explanatory commentary
research

2 | APPOINTING A PROJECT MANAGER

While this guidance note is current, a number of references in the appendices are now out of date.

Glossary

In this guidance note, the following terms and expressions are used, with the following meanings:

project manager The person, practice or employee appointed by an employer to lead and manage the
(PM) project and be accountable to the project sponsor or project board for its successful
completion.

building contract The contract between the employer and contractor, whether or not in writing or in a
standard form. This guidance note refers to standard forms published by JCT, FIDIC and
NEC (see Appendix A for details).

chartered project Individuals who have successfully completed the RICS’ project management assessment
management of professional competence are permitted to use the term chartered project management
surveyor surveyor.

contract The person or practice appointed by an employer to administer the contract between the
administrator (CA) employer and the contractor (this role may be undertaken by the project manager). See
the RICS guidance note Contract administration for more detail.

contractor The building contractor engaged by the employer to undertake construction works and
operations on behalf of the employer.

designer The person(s) or practice(s) employed to design the works being undertaken by the
contractor. This may be for building works, the structure, mechanical and electrical
services, etc. and can include the contractor or sub-contractors where appropriate
contract provisions are used.

development The person or practice appointed to manage the development process. See the RICS
manager guidance note Development management for more detail.

employer (client) The person or organisation engaging the project manager (and others) and contracting
with the contractor. The term ‘client’ is often substituted when describing contracts with
professional advisors or consultants.

employers agent (EA) For the purposes of this guidance note the role is as defined in the JCT Design and Build
Contract and is different to the CA as the obligation is to act exclusively for the employer.

pre-commencement The period of a project between creation of the building contract, when the contract
administrator will have been appointed, but before the contract works have commenced
on site.

pre-contract The period of the project before the building contract has been entered into by the
employer.

project An undertaking to achieve a specified objective, usually defined in terms of technical

performance (scope), cost (budget) and time (programme or schedule). Projects are
characterised as being unique and having a defined start and end.

project monitor The person or practice employed to protect a client’s interests by identifying and advising
on the risks associated with acquiring an interest in a development that is not under the
client’s direct control. See the RICS guidance note Project monitoring for more detail.

project sponsor The person who authorises the project and makes executive decisions that are outside
the project manager’s authority.

surveyor An individual or organisation that is governed by RICS Rules of Conduct.

APPOINTING A PROJECT MANAGER |3

While this guidance note is current, a number of references in the appendices are now out of date.

1 Introduction

1.1 Aims
The aim of this publication is to provide While the majority of surveyors only deal with
practical advice and guidance to individuals small to medium sized contracts, the
and organisations involved in the appointment of a project manager is more likely
commissioning or procurement of project on medium to larger sized projects, so this
management services as well as RICS guidance note will concentrate on the role of
members in England and Wales undertaking project manager in that context. The principles
the role of project manager in relation to set out in this guidance note apply where both
building works contracts. The principles standard and non standard forms of contract
outlined in the guidance may be applied in a are used, and are particularly relevant for larger
wider geographical context providing that projects. The National Audit Office identified in
appropriate consideration is given to local their 2001 report ‘Modernising Construction’
differences in legislative and regulatory that poor project management was a
requirements. contributor to the delivery of projects late or
over budget. The corollary being that good
The role of the project manager covers a wide
project management contributes to more
range of possible services and projects from
successful projects, especially where the roles
the smallest residential scheme through to
and responsibilities of the project manager are
larger infrastructure projects. The
clearly defined.
responsibilities of the project manager will be
defined initially by the professional appointment On this basis it should be noted that this
under which they are employed and then by guidance note will distinguish between the
the form of building contract used for the roles of project manager, employers’ agent and
works. contract administrator. It does not deal
specifically with the responsibilities of
This is indicated in Figure 1 (overleaf) in a
employers’ agents under design and build
project that shows the project manager sitting
arrangements, where the responsibility is to act
between the employer and the design team
exclusively in the interests of the employer,
consultants and the contractor with executive
albeit with honesty and integrity.
authority to instruct them. This is not to be
confused with the contractual links between
the parties which are shown in the lower part
of the diagram.

4 | APPOINTING A PROJECT MANAGER

While this guidance note is current, a number of references in the appendices are now out of date.

Figure 1: Project manager’s role

A Lines of authority

B Typical contractual relationships

1.2 Project management and The project manager role often includes
management of the design and administration
the project manager of the various design team appointments in
The term ‘project manager’ is in wide use in addition to administration of the construction
building and infrastructure projects and occurs contract held by the employer, in which case,
at many levels of the supply chain. This reference should be made to the RICS
guidance deals with the project manager guidance notes Managing the design delivery
appointed by the employer to occupy a lead and Contract administration.
role in the development process with the
responsibility for driving successful completion In order to understand the role of the project
of the project and occupying the space manager it is necessary to consider what is
between the employer and the building meant by project management. As projects are
contract, design team and other consultants used by business as the most efficient method
employed on the project. for introducing change and are the method by

APPOINTING A PROJECT MANAGER |5

While this guidance note is current, a number of references in the appendices are now out of date.

which strategic plans are achieved there is

The project manager leads and directs the
clearly a need for a leadership and project participants.
management role. He or she is accountable to the project
Project management should be distinguished sponsor for the project’s successful
completion (delivering the requirements on
from project/construction monitoring and
time and below budget).
development management (though there may
be overlaps with the latter) and a useful For the purposes of this guidance note a
definition may be found in BS 6079 Part 2 project manager is the person who is given
(2000): responsibility for introducing change and is
accountable to the project sponsor or project
Planning, monitoring and control of all aspects
board for its successful accomplishment. The
of a project and the motivation of all those
role of a project manager is therefore to lead
involved in it to achieve the project objectives
and motivate the project participants to finish
on time and to the specified cost quality and
on time, within budget and to meet the
performance.
requirements. This should result in satisfied
In BS ISO 21500 (2012) the definition has been clients.
developed to describe a more process oriented
Typically, building and infrastructure projects
approach:
involve several professional disciplines working
The application of methods, tools, techniques together, or in sequence, with project
and competencies to a project. Project management spanning all to lead and direct
management includes the integration of the them.
various phases of the project life cycle.
Historically, the role of project management has
Other definitions are available, all of which been undertaken by several possible
highlight the transient nature of projects; they professions, with engineers often carrying it out
have definite start and finish points, and are on major engineering projects and building
unique in terms of processes, outputs or surveyors, quantity surveyors and project
deliverables. Project management is therefore management surveyors undertaking it on more
concerned with defining what has to be traditional building works projects.
accomplished, which is usually expressed in
It is important that surveyors act within the
terms of technical performance (scope of
limits of their qualification, knowledge and
works, which may include quality criteria, safety
training and an appropriate qualification in
requirements, environmental considerations in
project management, either educational or
addition to the technical performance criteria of
professional is recommended. Where doubt or
the works), cost (budget) and time (programme
uncertainty exists, a check with professional
or schedule). In simple terms project
indemnity insurers is strongly recommended.
management does this by:
+ planning what needs to be done
+ implementing the plans
+ monitoring and controlling the project work;
and
+ risk management.

6 | APPOINTING A PROJECT MANAGER

While this guidance note is current, a number of references in the appendices are now out of date.

2 Roles and responsibilities

2.1 The role of the project + advising on risk management strategy

+ conducting tender evaluation and
manager
contractor selection
Typically a project manager will be appointed at + establishing time, cost, quality and function
the outset of a project to assist the client in control benchmarks
developing the project brief and then selecting,
+ controlling, monitoring and reporting on
appointing and coordinating the project team.
project progress; and
The project manager will usually represent the
client throughout the full development process, + administering consultant appointments and
managing the inputs from the client, construction contracts).
consultants, contractors and other
A project manager may also be required to
stakeholders.
engage with various stakeholder departments
Project managers require a combination of within the client organisation such as user
technical competence and business acumen. groups, facilities management, IT, security,
Leadership and communication skills, catering, HR, legal, finance, etc. and obtain
motivational/‘soft’ skills and risk management their requirements as well as undertaking a
expertise are commonly considered essential to more wider external stakeholder engagement
be an effective project manager. and management role. A selection of typical
The activities undertaken by the project interfaces that the Project Manager may have
manager typically include: to deal with during the course of a project are
indicated in Figure 2 (p. 8).
+ identifying needs and developing the client
brief Where a project manager is also required to
+ leading and managing project teams undertake the role of employers’ agent (EA)
under design and build contracts, or the role of
+ identifying and managing project risks
the engineer under FIDIC forms, they should
+ establishing communication and pay careful attention to understanding the
management protocols situations where they may act in a partisan
+ managing the feasibility and strategy stages manner on behalf of the client, complying with
+ establishing the project budget and project his or her instructions and exercising little or no
programme discretion and where they must act impartially
between the client and the contractor.
+ coordinating legal and other regulatory
consents This issue has been blurred by recent court
+ advising the selection/appointment of the judgments where the EA was also undertaking
project team a certifying role that has a duty to act
impartially between the parties. This is similar
+ managing the integration and flow of
to the role of the engineer in the FIDIC Red and
design information
Yellow Books where fair determinations have to
+ managing the preparation of design and be made. It is important therefore that project
construction programmes/schedules and managers undertaking such roles keep up to
critical path networks date with changes in legislation or the results
+ advising on alternative procurement of cases, to ensure that they are aware of their
strategies responsibilities.

APPOINTING A PROJECT MANAGER |7

While this guidance note is current, a number of references in the appendices are now out of date.

When acting as employers’ agent a project Typical elements of this role may include:
manager should understand the requirements + advising on methods by which to engage
in relation to the role they are undertaking and with the construction industry (procurement
always act within the terms of their authority to of design and construction)
avoid conflicts of interest and dispute.
+ establishing an overall development
programme with intermediate milestones for
2.2 Project managers as key activities for procurement, design and
construction. This may also include an
strategic advisors indication of key interfaces and constraints,
First-time clients and those that only such as planning permission
occasionally have contact with the construction + the definition and development of client
industry may often need advice in the early organisation structure
stages of projects, but the ongoing cost of a
+ identification of key stakeholders and
full-time project manager on smaller projects
managing their input (e.g. FM, security, IT,
may outweigh the benefits it brings. In these
etc.)
circumstances a reduced scope of service
concentrating on the important strategic + advising on statutory requirements, such as
aspects associated with projects and tailored planning permission and how to obtain it
to provide value for money may be considered. + assisting with strategic decision making
The resultant strategic project management and in the development of the project brief
advisor role should concentrate on helping to and a project execution plan
define and establish the processes and
procedures that are necessary to ensure that + reviewing and commenting on emerging
the project proceeds and is completed as design proposals to identify if they remain
planned. The required processes and consistent with the project brief; and
procedures may be recorded in a Project + assisting in the handover process at
Execution Plan. completion.
Figure 2: Project management interfaces

8 | APPOINTING A PROJECT MANAGER

While this guidance note is current, a number of references in the appendices are now out of date.

2.3 Portfolio, programme and

project management
Recent developments in terminology have
included portfolio management and programme
management which should not be confused
with project management. As with many other
emerging practices the definitions differ
between organisations and continues to
develop as the terminology is refined. The
accepted hierarchy is (top down) Portfolio,
Programme, Project.
It is not the intention of this guidance note to
provide detailed explanations of portfolio and
programme management. Current
differentiation is:
+ Portfolio is used to describe the total
investment by an organisation in
programmes and projects that are being
used to bring about the change required to
achieve its strategic business objectives.
Portfolio management is concerned with
the overall strategy and processes used to
manage and coordinate those programmes
and projects aimed at balancing
organisational change with ongoing
‘business as usual’ activities.
+ Programme management is more
concerned with outcomes or strategic
benefits, whereas project management
concentrates on defined outputs or one-off
deliverables. Programmes comprise groups
of related but independent projects
necessary to bring about strategic change,
whereas portfolios comprise unrelated
projects in an organisation or department
that share funding and resources.

APPOINTING A PROJECT MANAGER |9

While this guidance note is current, a number of references in the appendices are now out of date.

3 Appointing a project manager

This section provides a summary of the main + having in-depth knowledge of design,
points that the client and the project manager construction and the relationship between
should consider during the appointment trades and construction operations, so that
process. the changes and the impact of the changes
can be traced and understood
+ demonstrating the ability to establish and
3.1 Qualities to look for when maintain appropriate project procedures
selecting a project manager and record keeping commensurate with the
scale and nature of the building contract
Project management is mainly concerned with and the works
people, so when selecting a firm or practice
+ having an awareness of, and where
RICS recommends that the client carries out
necessary being conversant with, the
sufficient investigation to establish that the
different types of critical path and project
proposed project manager has the right
programming techniques; and
qualities for the project in question.
+ having a good understanding of risk and
The qualities required of a project management being able to identify and analyse project
surveyor can be summarised as: risks to understand where prudent risk
+ possessing the knowledge, ability and skill taking is acceptable whilst avoiding acting
to understand the scope of the role to be recklessly or taking an unnecessarily risky
undertaken and knowing how to apply approach.
them, including project management
RICS recommends that clients select project
terminology, techniques and processes
managers possessing an appropriate
+ having the presence and authority to be a educational or professional qualification in
natural leader of the team, to be project management. The competency of
inspirational and able to communicate to project managers entitled to use the
the other project participants the vision and designation chartered project management
goals to be achieved surveyor (CPMS) will have been assessed and
+ acting in a manner that is consistent with they will have been judged to have achieved
the terms of their appointment, e.g. where the level required to operate in that capacity.
required, acting in an independent, impartial The advantages of using a CPMS are outlined
and fair way when making decisions, but in the following section.
acting on behalf of the client at other times
+ being a good communicator at various
levels within the project organisation; and
3.2 Advantages of appointing
+ remaining calm under pressure, able to
a chartered project
resolve difficult situations in a timely management surveyor
manner and having good team building and
problem solving skills. Project management surveyors are responsible
for coordinating the entire development
Examples of the knowledge and skills required process to maximise efficiency, economy,
of a project manager can be summarised as communication and successful completion of
follows: each specific project. Their work involves

10 | APPOINTING A PROJECT MANAGER

While this guidance note is current, a number of references in the appendices are now out of date.

technical competence, professional expertise,

‘Chartered’ is the mark that shows a
leadership skills, human resources and risk surveyor has achieved the ‘gold standard’ of
management. professional competence.
Chartered project management surveyors can A chartered project management surveyor
will have been assessed by a peer group of
(and do) add value to the development
experienced professionals and judged to
equation through their unique blend of have the blend of commercial and inter-
construction knowledge, professional and personal skills required to operate at the
people skills. highest level in today’s development and
For example, at concept design stage they can construction markets.
provide strategic advice on schematic
Note: the professional competence of chartered
development plans; at detailed design stage
surveyors will have been formally assessed and
they can advise on the programme and
judged to be satisfactory.
procurement options for alternative design
solutions; and during the construction phase
Chartered project management surveyors will
they can motivate the design and construction
be assessed on their ability to provide
team to deliver completion of the construction
reasoned advice on the professional
contract on time and within budget. The peace
competencies of contract practice, managing
of mind that this gives construction clients
people, procurement & tendering, programming
should not be underestimated.
& planning. They will also have been tested on
While some chartered project management their ability to apply their knowledge in the
surveyors take a generalist approach, others professional competencies of construction
choose to specialise. Clients, therefore, can technology, leadership, project administration,
select the most appropriate professional for the project processes & procedures, risk
job in hand – a generalist, perhaps, to oversee management, commercial/cost management,
a small project or house extension or a as well as audit, appraisal and evaluation of
specialist in the health sector for a large projects.
hospital building programme. Whether a client
chooses a generalist or specialist, the quality of
service should not change. Chartered project 3.3 Evaluating proposals for
management surveyors are expected to provide
a consistently high level of service on all types
project management services
of project throughout their professional life.
Successive studies in the public sector have
The benefits to clients of using a chartered highlighted that the traditional method of
project management surveyor are numerous awarding contracts on the basis of lowest price
and typically include all of the following: is flawed, as the final price paid is often
+ added value design solutions that optimise significantly more than the initial proposal.
programme and procurement opportunities Experience has also shown that lowest price
+ increased certainty that building will be does not necessarily represent value for money.
completed on time and within budget,
When a client appoints a project manager, it is
delivered through co-ordinated and
recommended that the potential added value
collaborative teamwork
that the service and individuals can bring to the
+ increased confidence that the surveyor has project should be the key driver behind the
acquired the skills and expertise required to appointment decision. An appointment based
deliver the service required (see note solely on the basis of lowest price may not
below) provide the best value solution. In practice, an
+ confidence that the surveyor has adequate experienced project manager appointed in the
professional indemnity insurance right way, has the potential to add value to the
+ access to an independent complaints project that will exceed the cost of any fees
handling procedure. charged.

APPOINTING A PROJECT MANAGER | 11

While this guidance note is current, a number of references in the appendices are now out of date.

accountability while maintaining competition

A word of caution
and ensuring that proper account is taken of
There is hardly anything in the world today
that some man cannot make just a little the need for quality.
worse and sell a little cheaper. The people The method of quality evaluation should be
who buy on price alone are this man’s lawful visibly open and free from favouritism, influence
prey.
or inconsistency. Using such a method will
John Ruskin (1819–1900) guard against both excessively high and
It is recommended that a ‘Best Value’ process abnormally low costs and will achieve a goal of
is adopted, i.e. one that will result in the quality tempered by price.
selection of the most suitable person or firm to
The procedure involves separate assessments
provide the defined scope of services for the
of price and quality. The balance between price
best overall value for money for the client. In
and quality is established and expressed as a
the Public Contracts Regulations 2006 ‘value
percentage for each before proposals are
for money’ is described in section 30 as ‘the
sought.
offer that is most economically advantageous
from the point of view of the contracting Technical proposals are assessed against a set
authority’. of predetermined criteria, each of which is
assigned a weighting of relative importance.
The criteria that can be used to assess ‘Best
Typical criteria that may be used to assess
Value’ include:
quality and indicative weightings are shown in
+ Price (and rates) Appendix C together with an explanation of the
+ Quality procedure for establishing which proposal
+ Technical merit offers best value for money.
+ Aesthetic and functional characteristics Alternative procedures are available that
+ Environmental characteristics include:
+ Running or operating costs + Lowest price that meets the quality
+ Cost effectiveness threshold. The assessment of proposals is
undertaken in two stages. In stage 1 the
+ After sales service
technical proposals are evaluated against
+ Technical assistance available predetermined and weighted criteria. A
+ Periods for delivery and completion, and threshold is established that proposals
completion date. must achieve in order to progress to the
To establish the best value proposal, a process second stage. At the second stage the
should be adopted that follows a lowest price is then awarded the contract.
predetermined evaluation methodology that is + Best Affordable Proposal. The technical
objective and provides a clear and auditable proposals are evaluated against
record of the appointment process. This is of predetermined and weighted criteria. The
particular importance in the public sector. priced proposal from the firm that was
judged to have provided the best technical
A procedure that strikes an appropriate balance
proposal is opened and if found to be
between price and quality is described in
acceptable (within budget) then that firm is
Appendix C together with a table of typical
awarded the contract. The remaining priced
criteria that would be used to evaluate
proposals are returned unopened.
proposals for project management services.
Such procedures meet the requirements of Selection of the method of evaluation is
clients who need to demonstrate financial important as it should aim to avoid abnormally

12 | APPOINTING A PROJECT MANAGER

While this guidance note is current, a number of references in the appendices are now out of date.

low bids and seek to identify the proposal that such as use of offices, travelling and other
offers the best balance between cost and expenses may also be included as
quality. reimbursable elements.
Incentivisation models may be considered in
which overheads and profit elements of the fee
3.4 Types of contract for are fixed for the project and are not adjusted
consultant project manager for changes in the time charge (e.g. overheads
and profit are based on an initial estimate of
appointment the time charge but are not increased when the
Contracts available for appointing a consultant actual time charge exceeds the budget. This
project manager may be summarised under incentivises the consultant to keep within
four generic types forecast levels of time charge).
+ Lump Sum When considering the use of a reimbursable
+ Time based method attention should be paid to budgeting
and forecasting to ensure that the client fully
+ Target
understands their commitments. The use of a
+ Term/Framework priced resource schedule is particularly useful
and is highly recommended as it will clearly
3.4.1 Lump sum contract show the anticipated total, as well as the cash
Lump sum pricing is suitable for well defined flow during the course of the appointment.
and straightforward projects that are relatively Regular updates can be used to check that
simple. a single lump sum or a schedule of there is no significant difference between
prices is used to define the amount to be paid planned and actual resources or expenditure
to the project manager. Alternatively a and to predict the final cost of the services at
percentage may be used to establish the completion. The use of earned value
amount payable. techniques are particularly useful in measuring
progress and providing estimates of both the
When using a percentage it is important to cost and time at completion.
define and agree what the percentage will be
It is also worth considering the use of an ‘upset
applied to, e.g. the approved budget, the
limit’ that acts as a ceiling which the
accepted tender for the construction contract
reimbursable charge will not exceed without
or the final cost of the works.
prior written agreement or authority.
The inclusion of milestones or activities into
which the lump sum is divided for management 3.4.3 Target contracts
and payment purposes is recommended. Target contracts introduce another method of
Alternatively period payments may be incentivising the project manager by sharing
considered in which case it is important for the difference between the actual amount and
both the employer and the project manager to the target whether it is a saving or an excess.
agree on what is to be done and what resource This type of arrangement is used by the NEC in
provided in the period. the Target contract option of their Professional
Services Contract.
As the complexity of the project increases the
use of percentage of construction cost The amount payable is generally calculated by
becomes less reliable. In such cases other the application of the applicable rates to the
methods may be more appropriate. time spent, the total of which is compared to
the target. The difference may split between
3.4.2 Time based (reimbursable) the parties on an equal or unequal basis, or a
sliding scale can be used.
contract
The price for the services is calculated 3.4.4 Term contracts & frameworks
multiplying the time spent by the applicable These are arrangements that allow services to
rate for the resource used. Other elements be called off on an ‘if and when’ or ‘as and

APPOINTING A PROJECT MANAGER | 13

While this guidance note is current, a number of references in the appendices are now out of date.

when required’ basis with the rates and method specially written bespoke clauses or
of calculating the fee established along with amendments, which can often render
contract terms. appointments difficult to understand. Care
should be taken when agreeing limits of liability
3.4.5 Fixed price verses fluctuating and members are advised to check with their
insurers.
Traditionally fees have been calculated on the
Any agreement between client and project
basis of annual increases to reflect the annual
manager should include the following key
increases in salaries paid to employees. As the
elements:
economic climate has changed there has been
a tendency towards rates and prices being + the parties to the appointment
fixed for the period of the contract. Whilst this + start and completion dates
is acceptable for many smaller short term + applicable law
appointments difficulties emerge on larger
+ the services to be performed (which may
projects that span many years.
be split between basic services and
RICS recommends that where projects are additional services – see section 4.1)
likely to extend over a long period of time + general obligations (including standards to
indexation provisions are included so that the be exercised)
Fee, or part of it, increases in line with an + provision for instructions and changes
inflation index. In circumstances where rates of
+ health and safety, statutory requirements
inflation and interest are low the period could
and prohibited materials (if applicable)
be extended but care should be exercised
when rates start to increase. Currently RICS + design responsibility (if applicable)
recommends that rates and prices should be + limitation on liability
fixed for no more that four years and that an + collateral warranties and rights of third
annual review in line with an appropriate index parties
is preferable.
+ key (and other) personnel
+ client obligations
3.5 Recording the + payment (amounts and periods)

appointment + authority levels

+ insurances
Members of RICS are obliged to record the
+ copyright and confidentiality
terms of their appointments in writing. In
practice, many clients have their own bespoke + assignment, transfer of rights and
standard terms and conditions for the obligations
appointment of project managers and there are + subcontracting
a number of published forms available. + suspension and termination
RICS has published Standard and Short Forms + execution of the agreed contract terms
of Consultant’s Appointment to facilitate the + dispute resolution; and
need for written terms of appointment. Other
+ notices.
forms are also available, a summary of
commonly used standard published forms is Further explanation of these points can be
included in Appendix B. found in the Explanatory Notes accompanying
the Standard and Short Forms of Consultant’s
The project manager is advised to consider the
Appointment published by RICS.
apportionment of risk between them and the
client. The aim should be to achieve a balance The RICS standard form can be used for the
between risk and liability. Using standard forms majority of the different services that RICS
with a balanced default position should help members provide, including project
negotiations and avoid the need for numerous management. The Appointment is structured to

14 | APPOINTING A PROJECT MANAGER

While this guidance note is current, a number of references in the appendices are now out of date.

allow easy completion and quick reference with parties. For example it may be necessary for all
language in the present tense stating what partners to sign when a partnership executes
each party agrees to do. Complex sentences the agreement as a Deed. Wherever doubt or
and subclauses have been avoided. uncertainty exists legal advice must be sought.
Detailed consideration has been given to the
apportionment of risk between the client and
the consultant and a balanced position
3.6 Scope of services
established in the default clauses. An important part of the written appointment of
the project manager is the schedule of duties
The Appointment contains flexible remuneration
or scope of services to be provided. For all
provisions by allowing the fee to be a lump
project manager appointments, the client and
sum, a percentage of construction cost or by
the project manager are advised to review the
reference to some other mechanism agreed to
range of services that are available and agree
by the parties.
upon a definitive list.
Provision is made for defining the services to
This is equally important where clients have
be provided with a schedule of services that
‘standard’ scopes of services, as these may
can be ticked to indicate those that are Basic
benefit from greater clarity and project specific
Services (the remainder being described as
services. Some of the standard forms of
Additional Services). The following section
appointment include scopes of service, often
deals with scopes of services in more detail.
providing the option for basic and additional
It should be noted that the RICS standard services.
forms are only suitable for use in England and The use of standard schedules of services is
Wales. useful, especially where it is co-ordinated with
When the initial enquiry is received, a project the design and other roles on the project. This
manager is advised to check that they have the aids clarity for each of the participants, which
capability to deliver the service prior to the improves their understanding of their role, and
written execution of any formal appointment. If the roles of others as well as providing a visible
a project manager is not competent to provide demonstration of the interdependencies and
the full range of services required, or is unable interrelationships between tasks which in turn
to provide sufficient resources to fulfil the brief, should lead to a reduction in risk. Sources of
they should advise the client accordingly. In scopes of service and the standard forms to
such circumstances a project manager may which they relate are listed in Appendix B.
appoint a specialist sub-consultant or the client Most project managers are likely to use a
may appoint this specialist directly. If a project project management methodology to deliver
manager makes the appointment they will need their services or to work to an overall plan (e.g.
to ensure that appropriate professional RIBA Plan of Work). The scopes of services
indemnity insurance is in place, as required by and the project management methodology
the regulations of RICS and consider the need should be complimentary to each other with a
for collateral warranties in favour of the client. clear recognition of:
Execution method + the stages and gates required by the client
or proposed by the project manager
The parties must decide on the method of
+ the levels of authority vested in the project
executing the Appointment as this will have
manager and the approvals reserved by the
legal implications.
client
The limitation of Liability of Appointments + the instructing authority under consultant’s
executed as a deed is extended to 12 years appointments and the building contract;
whereas the period is only 6 years for and
appointments executed under hand. + communication routes between the various
The precise form of the attestations may be parties (client, contractor, consultants and
dictated by the status of the contracting project manager).

APPOINTING A PROJECT MANAGER | 15

While this guidance note is current, a number of references in the appendices are now out of date.

There is a variety of methodologies for the

development process that use different
terminology and include different stages. It is
important that the scope of service is checked
to be consistent with the stages, recognising
that even if the client doesn’t have any fixed
methodology one may be introduced by the
design team if they work to the RIBA Plan of
Work. A comparison of some of the common
methodologies is included in Appendix D.

16 | APPOINTING A PROJECT MANAGER

While this guidance note is current, a number of references in the appendices are now out of date.

4 Other issues

4.1 Project manager and If the appointment of the project manager

includes responsibility for design, a check with
design roles PI insurers is recommended.

Typically, in UK construction contracts such as

JCT and NEC, a surveyor’s appointment with
4.2 Project manager as an
the client is unlikely to include the roles of both
designer and project manager. Surveyors employee
should be aware that there is a clear distinction There are occasions where the project manager
between the two. may be the employee of the employer under
the building contract; for example, where the
The distinction will be more obvious where
organisation has an in-house design, property
others are appointed by the employer, such as
or estates department. In such circumstances it
architects and structural or services engineers.
is important to be mindful of:
In such cases, the project manager may need
to ensure at an early stage that appointments + how independent they can be in their role
of the other members of the professional team as defined in the contract
for the works are, or will be, put in place and + conflicts arising from their terms of
that those appointments are co-ordinated with employment
each other to provide support to the CA + the employee having the appropriate level
(whether that is the project manager or one of of authority within the organisation that
the other consultants) in the administration of allows them to make determinations
the contract. This support will involve: required under the contract, and
+ undertaking any necessary design changes + insurance which may be required for any
+ advising on any particular programme and personal liability that may arise; and
sequence of work implications + issues associated with chartered surveyors
in employment in the public sector and the
+ advising on any costs in relation to their
need to avoid providing advice to third
field of expertise
parties without appropriate safeguards
+ production of sufficient design being in place.
documentation or the employers’
obligations under the particular building
contract
+ inspecting the works to ensure the design/
specification is met by the contractor and
advising the CA of any implications where
not met
+ preparing documents sufficient for the CA
to issue instructions under the building
contract; and
+ in the case of the CDM co-ordinator,
advising on the adequacy of information
provided for the health and safety file.

APPOINTING A PROJECT MANAGER | 17

While this guidance note is current, a number of references in the appendices are now out of date.

Appendix A: Schedule of JCT, NEC and

FIDIC Contracts showing terms used for
the entity that administers the Conditions

Contract Title Reference Title of entity administering the Conditions

JCT 2011 Suite of Construction Contracts
Standard Building Contract SBC/Q Architect/Contract Administrator (and Quantity
with Quantities Surveyor)
Standard Building Contract SBC/XQ Architect/Contract Administrator (and Quantity
without Quantities Surveyor)
Standard Building Contract SBC/AQ Architect/Contract Administrator (and Quantity
with Approximate Quantities Surveyor)
Intermediate Building IC Architect/Contract Administrator (and Quantity
Contract Surveyor)
Intermediate Building ICD Architect/Contract Administrator (and Quantity
Contract with contractors Surveyor)
design
Prime Cost Building Contract PCC Architect/Contract Administrator (and Quantity
Surveyor)
Minor Works Building MW Architect/Contract Administrator
Contract
Minor Works Building MWD Architect/Contract Administrator (and Quantity
Contract with contractors Surveyor)
design
Repair and Maintenance RM No independent contract administrator
Contract (Commercial) envisaged
Measured Term Contract MTC Contract Administrator
Major Project Construction MP Employers Representative
Contract
Design and Build Contract DB Employers Agent
Management Building MC Architect/Contract Administrator (for the MC
Contract Agreement); (the MC manages for a fee and
employs the Works Contractors)
Construction Management CM/TC and The Construction Manager administers the
Trade Contract (and CM/A construction agreements between the Trade
Construction Management Contractors and the Employer
Appointment)

18 | APPOINTING A PROJECT MANAGER

While this guidance note is current, a number of references in the appendices are now out of date.

Contract Title Reference Title of entity administering the Conditions

NEC Suite of Contracts
NEC3 Engineering and ECC (see Note) Project Manager
Construction Contract
NEC3 Engineering and ECSC Project Manager
Construction Short Contract
FIDIC Suite of Contracts
Construction Contract Red Book Engineer
Short Form of Contract Green Book Employers Representative
EPC/Turnkey Contract Silver Book Employers Representative
Plant & Design Build Contract Yellow Book Engineer
Design Build Operate Gold Book Employers Representative

Note: NEC is a shell contract that utilises options to establish the type of contract. Options include:
Option A – priced contract with Activity Schedule
Option B – priced contract with Bill of Quantities
Option C – Target contract with Activity Schedule
Option D – Target contract with Bill of Quantities
Option E – Cost Reimbursable contract
Option F – Management Contract

APPOINTING A PROJECT MANAGER | 19

While this guidance note is current, a number of references in the appendices are now out of date.

Appendix B: Summary of common

standard forms of appointment

The more common standard forms of appointment are listed in the table below, with an indication of
which have published scopes of service for the project manager and those with scopes of service for
other disciplines.

Publisher Title Scope of Scopes of Comment

service service for
for pm other
disciplines
RICS Standard and Short Yes Yes (BS, Integrated scopes of
Forms CDMC, EA. service for listed
Project disciplines, excluding
monitor, designers
QS)
APM Standard terms for the Yes No Alternative scopes for
Appointment of a Project manufacturing and
Manager construction projects
NEC Professional Services No No Scope of service is defined
Contract by the participants
FIDIC Client/Consultant No No Scope of service is defined
Model Services by the participants
Agreement
CIC Consultants Contract Yes Yes This form uses client
Conditions (2007) representative, project lead
and design lead in addition
to an integrated suite of
services for the design
roles
Public GC/Works/5 Yes Yes Integrated suite of scopes
Sector General Conditions for of service covering the
Appointment of majority of disciplines on a
Consultants construction project

20 | APPOINTING A PROJECT MANAGER

While this guidance note is current, a number of references in the appendices are now out of date.

Appendix C: Typical quality criteria for

assessing consultant project management
proposals

Criteria Key elements to assess Typical

weighting
People Key personnel (qualifications and experience relative to 30% to 40%
proposed role)
Other personnel (qualifications & experience; % allocation to
project)
Execution Selective method statements covering management 20% to 30%
Method approach, programming, procurement, monitoring and control
procedures etc (tailored to the project)
Company Organisational structure of company or consortium 20% to 30%
Financial status
Management policies (H&S, QA, Environmental)
Available capacity
Relevant experience
References
Project Organisation and logistics relative to site/client/others 15% to 25%
Organisation Composition of team
Delegation of responsibilities
Interview Results of interviews if held 5% to 15%
A system for combining price and quality in the assessment of proposals
Proposals are evaluated using the criteria established in advance of their request. A requirement of
the public procurement regulations it is that the criteria and their weightings are published either in
the contract notice or in the request for proposal.
The balance between price and quality is established and represented as a percentage weighting for
each, e.g. 70% price, 30% Quality.
The quality criteria should be assigned a weighting of relative importance (see example). The
proposals are evaluated and scores for each of the quality criteria are established which are then
multiplied by the weighting to derive a weighted score. The total of the weighted scores is then
multiplied by the quality weighting to derive the final weighted quality score.
One method of establishing the price score is to divide the price by the lowest and express the result
as a percentage. The price score is then multiplied by the price weighting to derive a weighted price
score.
The combination of the weighted quality score and the weighted price score is used as the measure
of value for money, with the highest representing best value (or most economically advantageous
proposal).

APPOINTING A PROJECT MANAGER | 21

While this guidance note is current, a number of references in the appendices are now out of date.

Assessment of proposals for project management services: A worked example

Balance between price 70% and quality 30%

Company 1 Company 2 Company 3 Company 4 Explanatory note

Price submitted 100,000 107,000 110,000 112,000 Company 2 price score
Price score 100% 93% 91% 89% 107,000/100,000
A Weighted price score 70.00 65.42 63.64 62.50 = 93%

Quality evaluation Wtg Company 1 Company 2 Company 3 Company 4

criteria
Score Score x Score Score x Score Score x Score Score x
weighting weighting weighting weighting

Key personnel 40% 70 28.00 85 34.00 95 38.00 95 38.00

Methodology 20% 78 15.60 80 16.00 89 17.80 90 18.00
Management policies 30% 67 20.10 80 24.00 93 27.90 95 28.50
Location of team 10% 69 6.90 75 7.50 85 8.50 90 9.00
Total weighted quality 70.60 81.50 92.20 93.50
score
B Weighted quality score x quality 21.18 24.45 27.66 28.05
wtg

Summary Company 1 Company 2 Company 3 Company 4

A Weighted price score 70.00 65.42 63.64 62.50
B Weighted quality score 21.18 24.45 27.66 28.05
Total 91.18 89.87 91.30 90.55

In this example four prices are compared, with Company 1 clearly the lowest and Company 4 the
highest; see explanatory note for calculation of price scores In the Quality evaluation.
Company 3 scores highest as they have the better people, methodology and management policies.
Combining price and quality indicates that Company 3 should be awarded the contract (the
additional cost is warranted by virtue of the better quality).
Company 4 has the best quality score overall but the additional cost outweighs that quality
advantage.

22 | APPOINTING A PROJECT MANAGER

While this guidance note is current, a number of references in the appendices are now out of date.

Appendix D: Comparison of development

stages in use

Comparison of the RIBA Plan of Work, CIOB Code of Practice for Project Management for
Construction and Development, CIC Scope of Services (major projects), RICS Development
management process, OGC (public sector) and BS 6079.

RIBA Plan of CIOB Code of Practice CIC Scope of RICS OGC BS 6079
Work 2007 (4th ed) Services (major Development
projects) management
process

A Appraisal 1 Inception 1 Preparation Phase 1 – Gate 0 1 Conception

2 Feasibility Developers Strategic
initial concept assessment
Phase 2 – Site Gate 1
acquisition Business
strategy justification

B Design brief 2 Concept Phase 3 – 2 Feasibility

Outline
appraisal

C Concept 3 Strategy 2 Concept and part Phase 4 – Gate 2

of 3 Design Outline procurement
development planning strategy
permission

D Design 4 Preconstruction 3 Design Phase 5 – Full

Development development planning
permission

E Technical 4 Production
Design Information

F Production 5 Manufacture, 3 Realisation

Information installation &
Construction
Information

G Tender
Documentation

H Tender action Gate 3

Investment
decision

J Mobilisation

K Construction to 5 Construction Gate 4

practical 6 Services commissioning Readiness for
Completion 7 Completion & handover service

L Post practical 8 Post Completion Review 6 Post Practical Gate 5 4 Operation

Completion Completion Benefits 5 Termination
evaluation

APPOINTING A PROJECT MANAGER | 23

While this guidance note is current, a number of references in the appendices are now out of date.

References

Association for Project Management (APM) NEC

Body of Knowledge 6th edition 2012
Professional Services Contract
Standard terms for the Appointment of a
Project Manager
NEC3 Engineering and Construction Contract
British Standards Institution (BSI)
BS 6079-1:2002 Guide to Project Management International Federation of Consulting
Engineers (FIDIC)
BS 6079-2:2000 Vocabulary
BS 6079-1:2010 Principles and guidelines for Client/Consultant Model Services Agreement
the management of projects
Construction Industry Council
BS 6079-4:2006 Guide to Project Management
in the construction industry
Consultants Contract Conditions (2007)
BS ISO 21500:2012 Guidance on project
management HMSO
National Audit Office
GC/Works/5 General Conditions for
Modernising Construction (2001) Appointment of Consultants
Royal Institute of British Architects (RIBA)
Public Contracts Regulations 2006
Plan of Work: Multi-disciplinary services
Royal Institution of Chartered Surveyors Joint Contracts Tribunal (JCT)
(RICS)
Standard forms of building contract (2011)
GN: Managing the design delivery
GN: Contract administration
GN: Development management
GN: Development monitoring – Oceania
GN: Project monitoring
RICS Standard form of consultants
appointment
RICS Standard form of consultants
appointment (explanatory notes)
APC Pathway Guide Project Management 2012
Why Use a Project Management Surveyor

24 | APPOINTING A PROJECT MANAGER

 While this guidance note is current, a number of references in the appendices are now out of date. GN 107/2013

rics.org RICS Professional Guidance, UK

RICS HQ
Parliament Square
London SW1P 3AD
Advancing standards in land, property and construction.
RICS is the world’s leading qualification when it comes to
Appointing a project manager
United Kingdom professional standards in land, property and construction.
Worldwide media
In a world where more and more people, governments, banks and 1st edition, guidance note
enquiries:
commercial organisations demand greater certainty of professional
e [email protected]
standards and ethics, attaining RICS status is the recognised
Contact Centre: mark of property professionalism.
e [email protected]
t +44 (0)870 333 1600 Over 100 000 property professionals working in the major established
f +44 (0)20 7334 3811 and emerging economies of the world have already recognised the
importance of securing RICS status by becoming members.
RICS is an independent professional body originally established
in the UK by Royal Charter. Since 1868, RICS has been committed
to setting and upholding the highest standards of excellence and
integrity – providing impartial, authoritative advice on key issues
affecting businesses and society.
RICS is a regulator of both its individual members and firms enabling
it to maintain the highest standards and providing the basis for
unparalleled client confidence in the sector.
RICS has a worldwide network. For further information simply contact
the relevant RICS office or our Contact Centre.

Europe Asia Americas

(excluding United Room 2203 One Grand Central Place
Kingdom and Ireland) Hopewell Centre 60 East 42nd Street
Rue Ducale 67 183 Queen’s Road East Suite 2810
1000 Brussels Wanchai New York 10165 – 2811
Belgium Hong Kong USA
t +32 2 733 10 19 t +852 2537 7117 t +1 212 847 7400
f +32 2 742 97 48 f +852 2537 2756 f +1 212 847 7401
[email protected] [email protected] [email protected]

United Kingdom Africa Ireland

Parliament Square PO Box 3400 38 Merrion Square
London SW1P 3AD Witkoppen 2068 Dublin 2
United Kingdom South Africa Ireland
t +44 (0)870 333 1600 t +27 11 467 2857 t +353 1 644 5500
f +44 (0)207 334 3811 f +27 86 514 0655 f +353 1 661 1797
[email protected] [email protected] [email protected]

Oceania Middle East India

Suite 2, Level 16 Office G14, Block 3 48 & 49 Centrum Plaza
1 Castlereagh Street Knowledge Village Sector Road
Sydney, NSW 2000 Dubai Sector 53, Gurgaon – 122002
Australia United Arab Emirates India
t +61 2 9216 2333 t +971 4 375 3074 t +91 124 459 5400
f +61 2 9232 5591 f +971 4 427 2498 f +91 124 459 5402
[email protected] [email protected] [email protected]

rics.org/guidance