CCBA® and CBAP®

Recertification Handbook

The IIBA® guide to maintaining the CCBA® and CBAP®

designations.

April 2020
 Table of Contents
1.0 About this Handbook ...................................................................................................... 3
2.0 IIBA® BABOK® Guide Overview .................................................................................... 3
3.0 About Recertification ...................................................................................................... 3
3.1 Program Overview .......................................................................................................... 3
3.2 Confidentiality of Information ........................................................................................ 4
4.0 Recertification Process .................................................................................................. 4
4.1 Responsibility of the Recipient ..................................................................................... 4
4.2 Online CDU Tracking, Fee Payment & Submission .................................................... 5
4.3 Determining Your Recertification Date ......................................................................... 5
5.0 Continuing Development Units (CDUs) ........................................................................ 6
5.1 Reporting CDU Activities ............................................................................................... 7
5.2 CDU Qualifying Activity Categories .............................................................................. 7
5.3 Transferring CDUs ........................................................................................................ 11
5.4 Submission Considerations ........................................................................................ 11
5.5 Maintaining Supporting Documentation .................................................................... 11
6.0 Audits ............................................................................................................................. 12
7.0 Appeal Process ............................................................................................................. 13
8.0 Responsibilities to the Profession .............................................................................. 13
9.0 CBAP® Retired Status ................................................................................................... 13
10.0 Canceling Certification ................................................................................................. 13
1.0 About this Handbook
The purpose of this handbook is to provide Certification of Capability in Business Analysis™
(CCBA®) and Certified Business Analysis Professional™ (CBAP®) recipients the information needed
to maintain their designations. Detailed information about how to enter your hours can be
found in the CCBA® and CBAP® Recertification Process document.

2.0 IIBA® BABOK® Guide Overview

The BABOK® Guide is the collection of knowledge within the profession of business analysis and
reflects current generally accepted practices. The BABOK® Guide is defined and enhanced by the
business analysis professionals who apply it in their daily lives. The BABOK® Guide describes
business analysis areas of knowledge, their associated activities and tasks, and the skills
necessary to be effective in their execution.
Since the BABOK® Guide is growing and evolving, each release must be considered a move
toward the complete body of knowledge. Additions will be made periodically based on
feedback and changes to generally accepted practices. While specific business analysis
techniques may be referenced in the BABOK® Guide, the criteria for including information in the
guide are that it is proven, generally accepted and widely applied. The BABOK® Guide is a
reference for professional knowledge for business analysis and provides the basis for the CCBA®
and CBAP® designations.
The BABOK® Guide is composed of six knowledge areas plus underlying competencies. For more
information about the BABOK® Guide®, please visit the BABOK® section of our website.

3.0 About Recertification

3.1 Program Overview
Individuals who have attained the CCBA® and CBAP® designations must demonstrate an ongoing
professional commitment to the business analysis profession by satisfying the Recertification
program requirements. There are two key reasons for the Recertification program:
1. To ensure that the Business Analysis Professional is keeping up with changes in the
profession.
2. To ensure the Business Analysis Professional contributes to the profession.
The Recertification program supports the ongoing professional development of individuals who
have attained their CCBA® and CBAP® designations, hereafter referred to as Recipient. The
purposes of recertification are to:
• Encourage the ongoing professional development of recipients.
• Encourage and recognize individualized learning.
 • Encourage the efforts of recipients to give back to the profession.
• Offer a standard and objective mechanism for recording professional development
activities.
• Sustain the global recognition and value of the designations.
In order to satisfy the recertification requirements and maintain an active status, recipients
must earn and report a minimum of 60 Continuing Development Units (CDUs) during each
three-year cycle.

3.2 Confidentiality of Information

The recipient’s recertification application information and all other recertification program-
related materials are kept private and confidential. This information will not be disclosed to
anyone other than the recipient without the recipient’s consent.
Notwithstanding any other confidentiality obligation owed by the IIBA® to the recipient, in the
event that the recipient’s recertification application fee has been paid by a third party
(“Sponsor”), the recipient hereby irrevocably authorizes and directs the IIBA® to release
Confidential Results Information to that Sponsor.
Any violation of the IIBA® Confidentiality Policy will be subject to disciplinary action(s) as
described in the IIBA® Constitution.

4.0 Recertification Process

4.1 Responsibility of the Recipient

It is each recipient’s responsibility to be aware of their recertification date and to comply with
all recertification requirements on time or risk losing their certification.
The Certification team will attempt to e-mail each recipient, at their primary email address on
file, a reminder, prior to their recertification date, that their recertification date is approaching
and that they must apply online to renew their credential. Note that recipients are responsible
for ensuring their primary email address with IIBA is always up to date.
Note: Eimail communications from IIBA® may inadvertently be blocked or forwarded to bulk
mail folders by some spam filters. Recipients should, therefore, add [email protected] to
their personal address book in their email program to help ensure important Recertification
program messages from IIBA® and specifically from the Certification team are received.
4.2 Online CDU Tracking, Fee Payment & Submission

Recertification consists of an online process via the IIBA website whereby the recipient enters
their CDUs, agrees to the Terms and Conditions and Code of Ethical Conduct and Professional
Standards, and pays the recertification fee. IIBA® must receive the recipient’s recertification
submission and fee payment by their recertification date. Go to the CCBA® and CBAP®
Recertification Process document to review the process in detail.

Payment of the recertification fee can be made either by credit card, money transfer or cheque.
When payment is made by cheque or money order, please make them payable to “IIBA® ” and
mail payment to the address listed within the Contact webpage. The current renewal fee for
IIBA® members is $85 USD and $120 USD for non-members (plus GST/HST for Canadian
residents) and is non-refundable.

Upon submitting and paying for your recertification, the recipient will either receive an email
stating they are Approved or Approved Pending Audit. If the recipient’s recertification is
approved, the recipient is recertified and their next recertification date is three years from their
current recertification date. If the recipient is selected for audit, the audit process described in
section 6.0 will begin.

If recertification is declined for any reason, notice will be emailed to the recipient.

4.3 Determining Your Recertification Date

A recipient’s certification begins on the date they pass the certification examination and ends on
the third anniversary of that date. For example, an examination date of July 31, 2017 results in a
certification expiration date of July 31, 2020, which means the recipient must recertify by end of
day July 31, 2020.

4.3.1 Active Status

Recipients who recertify prior to their certification expiration date will continue to be in active
status for the next three years. All recipients considered by IIBA® to be ‘active’ will be listed on
the Certification Registry within the IIBA® website. This allows verification of a recipient’s
designation status by employers for example. Agreement to being on the registry is part of the
online certification and recertification processes.

4.3.2. Suspended Status

Recipients who do not satisfy the recertification requirements will automatically be placed in
suspended status. The suspended recipient’s name will be removed from the IIBA online
certification registry. Suspended status will last a maximum of one year from the certification
expiration date. Suspended status also means that the recipient may no longer use the
credential or certification mark, nor identify or represent him/herself as the holder of the
credential or as certified by IIBA®. Failure of the recipient to adhere to these guidelines will
result in the revocation of the designation.

The movement from suspended status back to active status requires the recipient to accumulate
the required number and qualifying type of CDUs, pay the appropriate fee and agree to Terms
and Conditions as well as to the Code of Ethical Conduct and Professional Standards. Upon
meeting all recertification requirements, the recipient’s name will be added back on the online
IIBA certification registry.

The recertification date of the recipient’s next three-year cycle remains the same regardless of
whether the recipient went into suspended status (i.e. the suspension period overlaps the first
year of the next three-year cycle.) Any CDUs earned during the suspension period and applied
to the suspended recertification effort may not be applied to the next three-year cycle.

Recipients who do not meet their CDU requirements within the suspension period will lose their
designation. Individuals who lose their designation will be required to re-apply for certification
(including taking the exam) to regain their credential.

5.0 Continuing Development Units (CDUs)

The CDU is the measuring unit used to quantify approved learning and professional service
activities. With some exceptions, one CDU is usually earned for every hour spent in a planned,
structured learning experience or professional activity as defined below. Fractions of CDUs may
be reported in quarter (¼) hour increments. Earned CDUs can be tracked online on the IIBA
website on an ongoing basis regardless of the recipient’s recertification date.
The Recertification program organizes CDUs into six categories described in the table below:

CDU Activity Activity Value

Professional Development Maximum 30 CDUs per 3 yr cycle

Professional Experience (Work History) Maximum 25 CDUs per 3 yr cycle

Professional Activities Maximum 30 CDUs per 3 yr cycle

Volunteer Service Maximum 30 CDUs per 3 yr cycle

Self Directed Learning Maximum 15 CDUs per 3 yr cycle

Formal Academic Education Maximum 30 CDUs per 3 yr cycle

5.1 Reporting CDU Activities
Although there are no minimum requirements for the number of CDUs earned in specific
categories, there are maximum values that may be earned in any single category. Recipients
may achieve their CDUs in any combination of the various categories. They are not required to
report CDUs in all the categories but must report CDUs in more than one category. The
following must be considered when applying for recertification:
• CDU activities completed prior to obtaining the designation are not accepted towards
the recertification requirements.
• Participation for the same course/activity cannot be claimed more than once and
cannot be claimed in more than one category.
• Recipients are responsible for reporting their qualifying activities.
• CDUs can be documented online within their IIBA profile ongoing.

5.2 CDU Qualifying Activity Categories

The six activity categories to earn CDUs are described below:

Professional Development (Maximum of 30 CDUs per cycle)

For professional development, one hour of classroom/contact time is equal to one CDU.
Fractions of CDUs may be reported in quarter (¼) hour increments.

A Endorsed Education Provider (EEP) Educational Activity

CDUs may be earned by attending educational programs (i.e. courses, seminars, workshops)
offered by training providers endorsed by IIBA® and designated as an Endorsed Education
Provider™ (EEP™). A listing of EEPs and their endorsed courses are published on the IIBA®
website. Not all courses offered by an EEP are endorsed by IIBA and only endorsed courses
automatically qualify in this category for CDUs for recertification because they have already
been assessed to ensure they meet the professional development criteria.
A listing of endorsed programming is published within the Education and Training section on the
IIBA® website.

B Other Education Providers

CDUs may also be earned by attending educational programs offered by other education
providers. These are education providers and specifically courses that have not been endorsed
by IIBA® and therefore, may qualify for CDUs as long as they meet the following professional
development criteria to recertify:
 1. It must be moderated/facilitated like a formal course (i.e., there must be a moderator
for the session, or a facilitator/instructor who leads the group/individual through the
material)
2. There must be a measurable learning objective(s), in terms of either changing behavior
or improving skills and, they must be directly applicable to business analysis
3. It cannot simply be a presentation on a specific topic:
a. There must be the opportunity for participants to interact with the material
(e.g. be able to ask questions, make the learning meaningful) AND
b. There must be an opportunity to practice the task or objective being presented.
4. The subject matter must be directly related to business analysis as per the BABOK®
Guide.
Since the course is not endorsed by IIBA as part of the EEP program, the CDU value submitted by
the recipient will be validated by IIBA at the time of recertification.

C IIBA® Chapter Meetings and Events

IIBA® Chapters are authorized to issue CDUs for their chapter meetings and other events.
Chapters must keep a record of attendance of recipients at each meeting and event for at least
the previous three years (in the event of IIBA audit, participants will then be able to prove their
attendance). Chapters may issue a proof of attendance to the attendees for their records
although this is not mandated by IIBA.
Chapter meetings are presumed to contain 100% content aligned with the BABOK® Guide and
will earn CDUs at one CDU per contact hour.
Chapters do not need pre-approval for educational events that they offer, for example: BA
Professional Days. The content must be aligned with the BABOK® Guide and may be audited by
IIBA®.
It is the recipient’s responsibility to request for a receipt from the Chapter which will indicate
the number of CDUs allocated to the event and prove their attendance at the event.

D Other Events
CDUs may be earned by attending other events offered by other organizations. These other
events can include conferences, symposiums and programs offered by organizations such as
Toastmasters. The content must be aligned with the BABOK® Guide.
Although this is not an IIBA® endorsed course or Chapter meeting/event, the recipient can still
submit it for CDU credit. In this instance, the CDU value submitted by the recipient will be
validated by the Certification program at the time of recertification. Note that the required
documentation is different for each of the above cases.
 Professional Experience (Work History) (Maximum of 25 CDUs per cycle)
CDUs may be earned by business analysis work experience/history performed during the three-
year cycle. The business analysis work experience/history MUST be aligned to the BABOK® Guide
in order to qualify. The IIBA will validate the CDU value submitted and that the business analysis
experience is aligned to the BABOK® Guide when reviewing the recipient’s application at the
time of recertification.
1000 hours of business analysis work experience/history qualifies for 5 CDUs.

Professional Activities (Maximum of 30 CDUs per cycle)

CDUs may be earned by participating in specific professional activities as described in the
following table:

Sub- Activity Description CDUs Earned

Category

A Author or co-author of a business analysis article published in a refereed journal 30 CDUs per article

B Author or co-author of a business analysis article published in a non-refereed 15 CDUs per article
journal
Speaker/Instructor on business analysis at a conference, symposium, workshop,
C 10 CDUs per activity
formal course or IIBA® chapter meeting

Member/Moderator of panel discussion on business analysis at a conference,

D 5 CDUs per activity
symposium, workshop or formal course

E Author or co-author of a business analysis textbook 30 CDUs

F Developer of content for a formal business analysis learning program 15 CDUs per program

rned

For article writing in categories A and B, the following guidelines apply:

• There will not be a strict minimum or maximum length defined for any article. The
article must be substantially (80% or greater) aligned with the BABOK® Guide.

• The article may be published in a paper-based or electronic format but the publisher
must be different than the author and one that edits/reviews the article content prior to
publication. This provision does not apply to Category 3A since these are refereed
journals by definition. Generally, the requirement for a review/editor provision is
specifically intended to avoid granting any CDU credit for a self-published blog, etc.
Volunteer Service to Professional or Community Organizations (Maximum of 30 CDUs per
cycle)
CDUs may be earned by giving back to the business analysis profession either a) through
volunteer service to IIBA® or an IIBA® Chapter, and/or b) by providing volunteer business
analysis services to a non-employer community or charitable group.
a) For volunteer service to IIBA or an IIBA Chapter, it will generally be a requirement that the
recipient attend a minimum of 50% of the scheduled meetings during the submitted time
period in order to earn and claim the CDU value credit. This requirement may be waived by
IIBA if deemed appropriate due to unusual circumstances.

Following is a list of volunteer activities that qualify for CDUs and the number of CDUs that
each would earn:

1. Serving as a volunteer Board member for IIBA® or an IIBA® Chapter:

• 1 hour of service qualifies for 1 CDU.
• A bonus of 10 CDUs per *anniversary year is also earned for a minimum of six
months of participation per year.

2. Serving as a volunteer committee member for IIBA® or an IIBA® Chapter:

• 1 hour of service qualifies for 1 CDU.

*Anniversary year is defined as the year following the date the designation was awarded. Each subsequent
anniversary year will follow accordingly. For example, the anniversary year for a recipient certified on July
31 would run from August 1 thru to July 31.

b) Volunteer business analysis services to a non-employer community or charitable group must

consist of activities aligned with the BABOK® Guide. In addition:
• The organization sponsoring the work must be a legally recognized not-for-profit.
• 1 hour of service qualifies for 1 CDU.

Self-directed Learning (Maximum of 15 CDUs per cycle)

CDUs may be earned by participating in specified self-directed learning activities. As a general
guide, one CDU is earned for each full hour of the activity. Self-directed learning activities
involve personally designed research and/or study activities. Such activities may include
informal discussions or coaching sessions with co-workers, clients, or consultants. It may include
study of books, how-to manuals, Internet resources or other instructional resources.

Qualifying self-directed learning activities must be relevant to business analysis as per the
BABOK® Guide, meet a specified purpose, and use knowledgeable resources.

IIBA will validate the CDU value submitted when reviewing the recipient’s application at the
time of recertification.
Formal Academic Education (Maximum of 30 CDUs per cycle)
CDUs may be earned by beginning and completing an academic course after earning the IIBA
designation. The academic course must be started after the IIBA exam is passed. Academic
courses must be offered for degree credit and be directly related to business analysis as per the
BABOK® Guide. The recipient must receive a passing grade in the course.

A single academic course credit is typically earned for each three hours of class/contact time. 1
academic course credit qualifies for 1 CDU therefore, a typical 15 credit academic course
qualifies for 15 CDUs (although the actual number of class/contact hours is equal to 45 hours).

The academic course applicability and its CDU credit will be verified by IIBA based on its
alignment with the BABOK® Guide at the time of recertification.

5.3 Transferring CDUs

Recipients who earn more than the required 60 CDUs in their current three-year cycle may apply
up to 20 of their excess CDUs to their next three-year cycle. Only CDUs earned in the third year
can be transferred.
For example, if a recipient’s cycle ends on December 31, 2020, up to 20 CDUs earned during
2020 can be transferred to the next three-year cycle which begins on January 1, 2021.

5.4 Submission Considerations

Recipients must normally report 60 accepted CDUs and have submitted their recertification
online prior to the end of their three-year cycle in order to avoid suspension of their
credential (see Suspended Status section above). The following must also be noted:
• Upon approval of the application, the recipient is renewed with no loss of status.
• If the application is declined, then the recipient is placed into suspended status for
up to one year and, their name is removed from the website the day they go into
suspended status. This one-year suspension period can be used to earn and report
the required CDUs.
• Recipients who do not earn and report the required 60 CDUs within their three-year
cycle will be suspended.
• CDUs can be reported up to twelve months after the expiration date of the three-
year cycle in which the activities were completed.

5.5 Maintaining Supporting Documentation

For each activity claimed, recipients should keep a copy of their submission and all required
supporting documentation as outlined in Section 6.0 below. A percentage of recipients will be
 randomly selected for audit. Therefore, documentation for all CDU claims must be maintained
for 12 months after the three-year cycle has ended.

Any supporting materials submitted to IIBA® become the property of IIBA® so it is highly
recommended that the recipient keep their own copies as well.

6.0 Audits
When certified, recipients agree to comply with Terms and Conditions including adherence to
the auditing terms. The IIBA® auditing terms provide that all recipients may be subject to an
audit at any time. Recipients selected for an audit will be notified by e-mail and will have 60
days from the date of the email to comply with the audit request terms. This time may be
extended if necessary, at the discretion of the Certification Body.

The audit process may take up to approximately 2 months from start to finish with a minimum
of 2 weeks needed from the time the last piece of information is received by IIBA®. Once all
information is received by IIBA® and analyzed, audit results will be communicated by e-mail.

The audit documentation required for each CDU Category is listed below:

Sub - Description Audit Documentation

Category

A PD-EEP Endorsed Courses A certificate of achievement or email confirming attendance.

A certificate of achievement or email confirming attendance, and a

B PD-Other Education Providers brochure or course materials outlining the subject matter covered.

Proof of or email confirming attendance for meetings. A receipt for

C PD-IIBA Chapter Meetings/Events events.
Copy of or link to event description, and proof of or email confirming
D PD-Other Events attendance.
Contacts listed for each work entry will be emailed to validate work
Professional Experience experience, hours, and dates.
Link to/soft copies of publications, sample educational materials, course
A-F Professional Activities agenda, and description of the activity.

An email or certificate from the organization acknowledging the recipient’s

Volunteer Service work and dates of the volunteer tasks.

Self-Directed Learning N/A

An official transcript or equivalent (i.e. a notarized copy), and a brochure or

Formal Academic Education course materials outlining the subject matter covered.

During the audit, the recipient’s certification status will remain in its current certification status
(i.e. Active, Suspended) until the audit has been completed. Recipients will be permitted to
recertify only after the audit has been successfully completed and all audit terms met.
7.0 Appeal Process

If a recipient’s recertification is denied for any reason, he/she has the right to appeal by sending
an e-mail to [email protected].

IIBA® will have up to 90 days to review the appeal and make a binding decision regarding the
validity of the recipient’s recertification. The recipient may be contacted by IIBA® for any further
information and/or clarification that are deemed necessary to validate recertification
information. A final decision will then be emailed to the individual.

8.0 Responsibilities to the Profession

Recipients have an ongoing responsibility to the business analysis profession. This responsibility
is detailed in the Code of Ethical Conduct and Professional Standards, which recipients must
review and agree to online when recertifying.

9.0 CBAP® Retired Status

Recipients who are no longer earning income from practicing and/or coaching in business
analysis and therefore, cannot earn CDUs towards their recertification, can opt to change their
certification status from Active to Retired. This change in status will ensure the individual
maintains their certification status of Retired without the need to recertify every 3 years. For
more information on this process and to apply for Retired status, please read the policy within
the Recertification site.

10.0 Canceling Certification

Recipients may cancel their certification at any time by contacting the Certification team at
[email protected].