www.mitel.

com

Mitel Hospitality Telephony

Technical Proposal for

Small Hospitality
50, 100, 150 Guest Rooms
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Table of Contents
MiVoice Business ....................................................................................................................................... 3
MiVoice Business Overview................................................................................................................ 3
Hardware Platform ............................................................................................................................... 4
3300 CX II Controller ........................................................................................................................... 4
Analog Service Unit (ASU II)................................................................................................................ 4
3300 AX Controller ............................................................................................................................... 5
Mitel Hospitality Solution Overview ..................................................................................................... 6
Mitel Hospitality Features .................................................................................................................... 7
Tiger TMS Hospitality Call Accounting (CUP) .................................................................................... 8
Offered Solution ........................................................................................................................................ 9
Solution Overview................................................................................................................................. 9
System configuration ........................................................................................................................... 9
50 Guest Rooms.................................................................................................................................. 10
100 Guest Rooms ............................................................................................................................... 10
150 Guest Rooms................................................................................................................................ 10
MiVoice Business Console ................................................................................................................ 12
Mitel 6910 IP Phone ........................................................................................................................... 14
Mitel 6920 IP Phone ........................................................................................................................... 16
Mitel 6930 IP Phone ........................................................................................................................... 18
Mitel 6940 IP Phone........................................................................................................................... 19
IP Series: M695 Color PKM ...............................................................................................................23
Mitel 6863 SIP Phone.........................................................................................................................24
Mitel 6865 SIP Phone ......................................................................................................................... 27
Vtech Classic Analog Corded Phone (1-Line A1210) ................................................................. 31
Vtech Classic Analog Corded TrimStyle Phone (1-Line A1311)...............................................33

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MiVoice Business
MiVoice Business Overview
Flexibility is the hallmark of MiVoice Business call control software. Whether a company has five
users or 65,000, MiVoice Business’s single software stream optimizes the communications
environment, delivering rich capabilities in voice, mobility, unified messaging, presence,
conferencing and collaboration.
MiVoice Business has no dedicated server hardware, but instead runs on industry-standard servers
(including those from HP, IBM, Oracle and Dell) in a virtualized VMware environment or on Mitel
proprietary MiVoice Business Controllers. It delivers the same powerful core call control features and
services regardless of the hardware platform. This means it will enhance (rather than replace) what
you already have in place, provide the choice of best-fitting, lowest-cost hardware, and establish a
solid foundation for future growth.
Migration to IP is smooth, whether a PBX is from Mitel or another supplier. No matter what stage of
IP transition a network is in, MiVoice Business maximizes your existing investment by cost-effectively
supporting legacy equipment, analog phones, fax machines, ISDN lines, and T1/E1 connections.
Focused on optimum integration and interoperability, Mitel currently supports well over 1,000 server
models and delivers an ever-evolving suite of open APIs to industry-leading software.
MiVoice Business’s open architecture also adapts easily to multi-vendor environments and supports
a host of protocols including SIP, QSIG, and DPNSS. This same level of flexibility enables Mitel
solutions to be deployed in either a virtual or non-virtual environment, or equally in a centralized,
distributed, public or private cloud. This enables smooth transitions (such as a move from a
distributed network to a private cloud) without the need to purchase a new solution. Instead, as the
network evolves over time, the MiVoice Business solution will evolve with it, without additional
expense.
Along with interoperability, MiVoice Business brings its own native features to the network including
leading-edge mobility capabilities and unified messaging. Built-in auto attendant, automatic call
distribution, Wi-Fi, and IP-DECT wireless gateway functionality combine with over 500 telephony
features such as hot desking and audio conferencing.
In addition, Mitel Dynamic Extension establishes a single identity for users communicating internally
or externally. It works with any device (desk phone, cellular, remote office, home phone) and extends
the corporate system to any location on any network. This improves the accessibility of the user,
reduces costs, and ensures first-call resolution.
Overall, MiVoice Business software brings simple efficiency. Its interoperable, flexible nature makes
it easier to communicate, work, manage, grow and run a business. Simply put, it is a true
communications platform: reliable, resilient, feature-rich and fully able to support your current and
future needs.

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Hardware Platform
MiVoice Business is a single, software stream that can be deployed on the hardware that best fits
your IT strategy of Mitel MiVoice Business Controllers (3300 AX) below which designed for small
hospitality requirements.

3300 CX II Controller

The Mitel 3300 3300 is a common platform for delivering PBX core functionality, analog trunks and
extension services. It comprises a 2 x Analong Service Unit II (ASU) hosting 24-port card provides 24
analog lines for provisioning extensions outside the building. The ports on this card are protected
against surge and lightning. The 12-port analog/4-port LS Trunk Combination card provides analog
line and trunk capability on a single card. Any card can fit into any slot and they can be inserted while
the system is operational.
The 12-port analog/4-port LS Trunk Combination card provides the following components:
• 12 analog lines for analog phones and four LS trunks for analog connection to a central
office. The analog ports on this card are protected against lightning.
• Four System Fail Transfer (SFT) relays that provide direct connection between an analog
phone and an LS trunk in the event of a system or power failure.
CLASS is supported on the analog circuits. CLASS allows the MiVoice Business system to pass calling
line ID digits and CLASS name information to display phones that support caller ID functionality.
The 3300 CX II can support up to 150 IP/SIP/Analog Devices and up to 36 LS trunks if trunks and
extensions used combined and E1 trunks interface plus Music on Hold or loudspeaker paging,
depending how the system is configured with line cards.

Analog Service Unit (ASU II)

The ASU II chassis can support up to 48 analog phones and up to eight LS trunks plus Music on Hold
or loudspeaker paging, depending how the unit is configured with line cards.
Analog Main Board/Analog Option. The MXe III and CX II Controllers support the Analog Main Board
(AMB). The CX II can also support the Analog Option Board (AOB).

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3300 AX Controller

The Mitel 3300 AX is a common platform for delivering PBX core functionality, analog trunks and
extension services. It comprises a chassis with Twelf card slots. A 24-port card provides 24 analog
lines for provisioning extensions outside the building. The ports on this card are protected against
surge and lightning. The 12-port analog/4-port LS Trunk Combination card provides analog line and
trunk capability on a single card. Any card can fit into any slot and they can be inserted while the
system is operational.
The 12-port analog/4-port LS Trunk Combination card provides the following components:
• 12 analog lines for analog phones and four LS trunks for analog connection to a central
office. The analog ports on this card are protected against lightning.
• Four System Fail Transfer (SFT) relays that provide direct connection between an analog
phone and an LS trunk in the event of a system or power failure.
CLASS is supported on the analog circuits. CLASS allows the MiVoice Business system to pass calling
line ID digits and CLASS name information to display phones that support caller ID functionality.
The 3300 AX can support up to 288 analog phones if user only for extensions and up to 44 LS trunks
if trunks and extensions used combined and E1 trunks interface plus Music on Hold or loudspeaker
paging, depending how the system is configured with line cards.

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Mitel Hospitality Solution Overview

With MiVoice Business providing an open, software-based architecture, Mitel is able to support
traditional, IP, fixed and wireless communications. Flexible to your evolving environment, we can
deploy the Mitel Hospitality Solution in a stand-alone, clustered, or centralized configuration.
Mitel’s reputation as a leading provider of hospitality communications has been achieved through a
long-term commitment to improving the guest experience and increasing operational efficiency.
Mitel customers enjoy flexible, scalable and secure communication solutions designed to meet the
needs of small and economy hotels including some of the world’s most famous luxury hotels. Mitel
technology has the flexibility to adapt to guest and staff requirements with a minimum management
overhead.
MiVoice Business has a unique architecture capable of supporting traditional and IP
communications, fixed or wireless. This approach will enable Hospitality’s to benefit from pure IP
communications while protecting its traditional telephony investment. MiVoice Business has a range
of integrated hospitality features including voice mail, auto attendant, recorded announcements and
Music on Hold to provide a simple, easily managed solution.
Guest Experience
Mitel’s hospitality feature set has been continuously developed in line with industry requirements to
ensure Hospitality’s guests have a pleasant, hassle-free stay. When managing the guest experience,
little things do count like greeting your guests by name, ensuring failed wake-up calls are escalated
and managing guest privacy.
The Mitel hospitality template allows IP display telephones to be customised to hotel and guest room
requirements; for example, the Hospitality’s logo, information about hotel services and contact
points can be added to create an interactive voice-enabled device.
Staff Efficiency
Managing face-to-face guest interaction, hotel operations and telephone calls is challenging within
a busy hotel environment. Mitel provides a number of solutions to enable your staff to work
effectively at any location. Incoming calls can always be answered 24-7 using the integrated auto
attendant capability. Calls can be directed to members of staff, voicemail or recorded
announcements.
Customer-facing staff members are free to move around reception areas, meet and greet guests
and manage telephone calls using wireless headsets or handsets. Mobile staff can remain in contact
using wireless telephones with text messaging applications. Hotel proprietors and managers can
continue to answer calls and remain in touch when offsite using Mitel Teleworking solutions
Increasing Revenue
Mitel can help Hospitality’s ensure calls are answered using auto attendant and automatic call
distribution. Calls can be directed to the most appropriate member of staff or to voice mail or a
recorded announcement device.
Hotel service utilisation can be improved by promoting services on interactive telephone displays.
Guests can book hotel services at the touch of a button. Hotels can attract profitable meeting and
conference business by offering flexible, unified communications services.

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Reducing Cost
Configuration changes can be made quickly and easily from anywhere using simple form-based data
entry through a web portal. By investing in an IP telephony platform, Hospitality’s can benefit from
next-generation network connectivity. This enables cost savings through converged voice and data
access.
Compliance
For an increasing number of hotels, presenting an environmentally friendly image is a key
differentiator. Mitel telephones comply with the latest recycling directives and are 70 percent more
power efficient when compared to similar solutions from other vendors.
Hospitality’s staff are notified of any outgoing emergency calls from guest rooms, allowing
appropriate, timely action. Call recording can be initiated at primary answer points to assist with the
investigation of hoax calls and in resolving disputes and as a staff training tool.
With products and solutions tailored for your hotel, Mitel is looking forward to working with you to
create a truly unified communications solution that will foster a flexible and responsive differentiated
service.

Mitel Hospitality Features

The proposed Mitel Hospitality Solution provides features commonly used by hotels, motels, and
hospitals. Each feature can work independently or in conjunction with a Property Management
System (PMS) to fully integrate with Hospitality business systems.
Hospitality’s will be empowered with the following capabilities:
• Check In and Check Out: Keep track of arrivals and departures.
• Occupancy Status: Set the condition and occupancy status of rooms.
• Display Information: View details for guest rooms, guests, and room extensions.
• VIP Status: Assign VIP to room extensions.
• Personal Wake-Ups: An attendant or hotel employee personally delivers the wake-up call to
a guest.
• Language Selection: Assign a specific language (up to 15 available) to guest room phones.
• Do Not Disturb (DND): Set DND for individual rooms or suites.
• Maid ID Codes: Mandatory maid identification for all room status/condition updates.
• Message Registration: Calculate the total cost of calls made from an individual room.
• Room Search: Search for rooms by room condition and occupancy status.
• Listen to room monitor extensions.
• Call Blocking: Prevent calls from being made between guest rooms.
• Call Restrict: Limit the types of calls guests can make from their room.
• Print Reports: Automatic Wake-up, Room Status, and Message Registration
• Access Logs: Generated by the system during operation of the Hotel/Motel feature.
Hospitality Qualifications
Mitel is renowned for delivering comprehensive solutions for the hotel industry—from small hotels
through to large resorts.

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Who Mitel is in hospitality:

• A long-established and proven provider of hospitality-specific communications worldwide.
• Mitel Hospitality Solutions are installed in the United Kingdom, Middle East, Asia-Pacific,
Canada, United States, Caribbean, and Latin America.
• In the United States, Mitel is an approved manufacturer for many of the Top 10 hotel
companies.

The hospitality focus extends to all aspects of Mitel:

Mitel’s Hospitality Specialist program members are a dedicated group of channel partners who have
met key criteria to sell, install, and service hotels.
• The Mitel portfolio of IP communications platforms includes hospitality-specific feature sets
and tailored applications.
• Mitel Professional Services offers a complete range of advanced services designed to address
unique business and operational needs.
• Mitel’s standards-based solutions enable third-party applications like MiVoice Business
Reporter, guest room phones, property management systems, and SIP products to interface
with Mitel systems and with its developer’s programs.
With our proposed Mitel solution, Hospitality’s will gain value-added services such as greeting
guests by name, providing personal wake-ups, managing privacy requests and customizing
telephone language and displays. Staff members can be more effective with intuitive call control
features, cordless phones at the front desk and feature-rich wireless phones for mobility.
Features such as auto attendant and customizable IP phone display present additional
opportunities for revenue.

Tiger TMS Hospitality Call Accounting (CUP)

MiVoice Business includes a highly flexible Station Message Detail Reporting (SMDR) data collection
capability. It gathers data for outgoing and incoming trunk calls and internal station-to-station calls.
It also allows extensive SMDR record format changes to accommodate items such as international
ANI digit strings, attendant line appearances, or incomplete internal calls.
Our offer includes Tiger TMS iCharge CUP hospitality call accounting system with PMS integration
for the hotel.
Tiger TMS Hotel iCharge is the key to maximizing telephony & data revenue whilst improving Guest
Satisfaction.
Designed specifically for the hospitality sector, Tiger TMS Hotel iCharge contains a suite of features
that help the hotelier encourage guests to use the telephone services and facilities available, not only
within their rooms but also throughout the hotel.
• iCharge CUB Base License includes:
• PBX Control Interface, ie Passing on PMS traffic via IP
• VM Interface, ie Passing on PMS traffic via IP to InnLine or Embedded
• Room Status, ie Passing room status messages from PBX to PMS
• Call Accounting: 1 Guest Tariff, 1 Carrier Table
• Additional tariffs available separately
• 10 Standard hotel Reports

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ARCHITECTURE
• Web based User interface
• 32bit/64bit Windows
• SQL Server Based Data Storage
• Scalable from 10 to 10,000+ Rooms

INTEGRATED SOLUTIONS
At the core of Tiger TMS HOTEL iCharge is a powerful generic integration engine designed to handle
inter-connectivity of any system using all of the communications available today and planned for the
future. This engine allows us to implement bi-directional hospitality integration with any system that can
support an external connection. Originally designed to accelerate the development and implementation
of interfaces to the many PMS vendors within hospitality, the system's architecture has enabled it to
build a large portfolio of third party solutions that can now be seamlessly integrated into an hotel's
chosen PMS.

Offered Solution
Solution Overview
The following Mitel offering was developed specially to enrich Hospitality unique culture and network
structure. Bringing unprecedented flexibility in deployment, migration and scale, the proposed Mitel
solution is ideal for Hospitality needs. Mitel is uniquely positioned as a leader in the small business to
medium enterprise market. The company combines powerful call handling, a profusion of unified
communications features, efficient messaging, auto attendant answering, mobility solutions, audio and
web conferencing and feature-rich IP desk phones to create a solution that empowers businesses with
even as few as 10 users. With an unmatched level of interoperability, not only is our proposed solution
strong, seamless, and easy-to-deploy today, but it also has the ability to grow cost-effectively with
Hospitality goals for tomorrow.

System configuration
The offered solution includes 3 small hotel options of 50, 100 and 150 Guestroom plus admin and back
office staff with Tiger TMS iCharge call accounting as follows:

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50 Guest Rooms

Mitel 3300 CX II Platform

50 x Analog Extensions
10 Analog Trunks
8 IP IP User Licenses
100 SIP/Analog Licenses
100 Voice Mail Boxes for Guest and Staff
1 x 6940 IP Phone (General Manager)
1 x 6930 with PKM (Operator Console)
1 x 6920) IP Phone (Supervisor)
7 x 6863i SIP Phone (Back Office)
2 x 6865i SIP Phone (Admin)
50 x A1210 Vtech Desktop Corded Analog Phones (Guest Room)
50 x A1310 Vtech Trimline Corded Analog Phones) Bathrooms)
Hospitality Call Accounting System Hospitality Call Accounting System

100 Guest Rooms

Mitel 3300 AX Platform
100 x Analog Extensions
12 Analog Trunks
8 IP IP User Licenses
114 SIP/Analog Licenses
121 Voice Mail Boxes for Guest and Staff
1 x 6940 IP Phone (General Manager)
1 x 6930 with PKM (Operator Console)
1 x 6920 IP Phone (Supervisor)
4 x 6910 IP Phone

5 x 6865i SIP Phone (Admin)

100 x A1210 Vtech Desktop Corded Analog Phones (Guest Room)
100 x A1310 Vtech Trimline Corded Analog Phones) Bathrooms)
Hospitality Call Accounting System

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150 Guest Rooms

Mitel 3300 AX Platform
150 x Analog Extensions
16 Analog Trunks
8 IP IP User Licenses
34 SIP Licenses
191 Voice Mail Boxes for Guest and Staff
1 x 6940 IP Phone (General Manager)
1 x 6930 with PKM (Operator Console)
1 x 6920 IP Phone (Supervisor)
4 x 6910 IP Phone
1 x MiVoice Business PC Based Operator Console
19 x 6863i SIP Phone (Back Office)
15 x 6865i SIP Phone (Admin)
150 x A1210 Vtech Desktop Corded Analog Phones (Guest Room)
150 x A1311 Vtech Trimline Corded Analog Phones) Bathrooms)
Hospitality Call Accounting System

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IP Devices
MiVoice Business Console

The MiVoice Business Console is an advanced PC-based IP console and administration

application used by operators to answer calls efficiently and accurately. A complete
attendant solution, it boasts an intuitive GUI that includes touch-screen support. Features
include direct station select (DSS) and busy lamp field (BLF) statuses for up to 5,000
extensions as well as color-customizable phone book data fields, incoming caller
identification, transferred calls and calls on hold screens, and unique functionality such as
a bulletin board and scratch pad.

Presence and instant messaging (IM) support through MiCollab Client allows the console
operator to see when someone is away from the desk, busy or does not want to be
disturbed. IM support lets operators quickly send messages to ask other users a question
while speaking to a caller. Through federation of MiCollab Client with other supported 3rd
presence servers such as Lync and Google, the operator can even see the status of
employees on the 3rd party presence servers.

With MiCollab Client integration, the operator can change the dynamic status of MiCollab
Client users--a very convenient feature for sick or travelling employees who are unable to
update their own status.

Features
• Presence indication of employees
• touch screen functionality with Windows 8+
• operators are free to work at any configured workstation
• support for MiVoice Border Gateway teleworker solution
• support for multi-tenant networks
• Microsoft Windows 7, 8, 8.1 and 10 compatibility
• busy lamp field (BLF) capability allows attendants to monitor up to 5,000 extensions
or lines on a single Mitel 3300 Controller or across a cluster or network of 3300
Controllers
• multiple BLF lists and ability to customize BLF views with tile-based BLF
• Incoming Calls list
• configurable source panel gives attendants the ability to select how information is
displayed
• Call History: System-Wide Call History records all calls handled by any attendant;
My Call History tracks a single attendant’s calls
• Transfer Assistant: allows the attendant to transfer the caller directly with a simple
click

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• ability to customize the colors of information displayed in additional data fields

according to individual needs and preferences
• additional data fields can be automatically refreshed every minute to provide users
with timelier information
• direct station select (DSS) feature enables operators to pick up ringing extensions
and process callers more efficiently
• GUI icons and other design elements are consistent with other Mitel applications,
such as MiCollab Client
• on-screen scratch pad window for notes and messages as well as for storing speed-
dial numbers
• on-screen bulletin board for displaying messages to all attendants on the system
• single click to retrieve calls forwarded to the wrong extension
• ingle click transfer to voice mail
• Call Answering Priority allows attendant to connect calls based on longest time
waiting or origin
• call-waiting threshold capability allows incoming calls to be routed to other
consoles to reduce wait times
• comprehensive hospitality console feature
• language support for English, French, Spanish, Dutch, German, Italian, Portuguese,
Swedish, and simplified Chinese
USB connectivity through PC supports a wide variety of peripheral devices

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Mitel 6910 IP Phone

The Mitel 6910 IP Phone offers standard telephony functions in an enterprise-grade IP

desktop phone, ideal for business of all sizes. As an entry-level phone, the Mitel 6910
addresses the needs of basic desktop users as well as the needs for deployment in common
areas such as break rooms, lobbies, and factory floors.

Mitel 6910 IP Phone

Key Features
• 3.4-inch 128x48 pixel LCD display with soft white backlighting
• HD wideband audio
• Eight (8) programmable personal keys with LEDs for call appearances and speed
dials
• Four-way navigation cluster with Select/OK button
• 12 dedicated function keys, including Conference, Transfer, Contacts, Call History,
Voicemail, Hold, Redial, Goodbye, Options, Volume Up/Down key, Mute (with LED)
and Speaker/Headset (with LED)
• Dual Gigabit Ethernet ports
• Native Electronic Hook Switch (EHS)/DHSG headset support
• Power over Ethernet (PoE) Class 2

HD Audio
The Mitel 6910 IP phones feature HD audio technology to deliver enhanced performance
and voice clarity. The Mitel 6910 offers a superior voice experience on the handset,
speakerphone, or headset port by integrating HD wideband audio codecs, advanced audio
processing, and hardware components that support a true wideband frequency range.

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Flexible Headset Options

The Mitel 6910 IP phone features an innovative headset port that provides support for wired
analog headsets with or without EHS/DHSG. Users with wireless headsets that support
EHS/DHSG can connect directly to the 6910 using available third party cables.

Enhanced Call Management

With an extensive array of supported features including directory, call logs, voicemail, and eight
programmable keys, the Mitel 6910 IP Phone is designed for easy access to all the most
frequently used call management features.

Teleworker Support
Support as teleworker devices enabling customers to deploy the Mitel 6910 securely in internal
or remote teleworker scenarios.

Feature Support
• Installation and maintenance same as all other 6900 Series IP Phones
• Corporate Directory
• Call History
• Voicemail
• Hot Desking
• Dynamic Extension support (Personal Ring Group)
• Teleworker support
• Ad-hoc conference call setup – add up to eight (8) parties to a call
• Meet Me Conferencing
• Full resiliency (same as all other 6900 Series IP Phones)

Audio and Codecs

• Mitel Hi-Q Audio Technology
• Hearing Aid Compatible (HAC) handset
• Full-duplex speakerphone
• Wideband handset and speakerphone
• Codecs: G.711 μ-law / A-law, iLBC, G.722, G.726, Linear 16, G.729
• EHS/DHSG and four-pin modular analog headset supported

Display and Indicators

• 3.4-inch 128x48 pixel graphical display
• Soft white backlight for user comfort in any lighting condition
• Call and message waiting indicator
• Eight Programmable Personal key indicators (single color)
• Speaker/Headset and Mute State Indicators

Protocol Support
• Mitel IP (MiNet) protocol support
Session Initiation Protocol (SIP) support

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Mitel 6920 IP Phone

Designed for enterprise users, the Mitel 6920 is an entry-level phone providing sleek
modern design for maximum flexibility and reliability. The phone features a large color 3.5-
inch LCD display, dual GigE, 18 programmable personal keys, four context-sensitive soft
keys, and support for both USB and analog headsets for increased productivity and easy
navigation. HI-Q audio technology delivers exceptional voice clarity. Mobile integration
with the optional USB Bluetooth dongle allows users to easily synchronize contact lists or
make and receive mobile calls from desktop phones.

The Mitel 6920 Series IP phone includes a host of useful features.

Features:

• large 3.5” QVGA (320x240) color display

• eighteen programmable, one-touch multi-function, self-labeling keys (three
pages of six keys for speed dialing, line appearances, and feature access)*
• 10 fixed function keys: hang-up, redial, hold, mute, speakerphone/headset,
contacts, call history, voicemail, settings and volume up/down
• four context-sensitive softkeys for intuitive feature access
• supports MiCollab and MiVoice Business Gateway (Teleworker) applications
• desktop user tool: browser-based desktop configuration and programming tool
for easy access to telephone system features as well as key labeling
• high quality HD handsfree speakerphone (full duplex)
• dual-port Gigabit Ethernet (10/100/1000 Mb integrated Ethernet switch)
• powered USB 2.0 host port (100mA) for headset and accessories support
• sidecar expansion port for PKM connection
• 48V DC power barrel jack

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• multiple languages support: English, French, German, Italian, Euro Portuguese,

Brazilian Portuguese, Euro Spanish, Latin American Spanish, Dutch, Romanian,
Russian, Swedish and Polish
• icon hard-key buttons for global markets
• secure voice communication enabled by encryption
• navigation cluster for navigating through the intuitive GUI
• voice optimized corded handset - hearing-aid-compatible (HAC - meets
American Disabilities Act [ADA] requirements) and HAC compliance for magnetic
coupling to approved HAC hearing aids
• supports Mitel Teleworker Solution, Automatic Call Distribution (ACD) agent and
supervisor, hot desking, and resiliency
• designed for power conservation: reduces power consumption for overall
energy savings
• mute and speaker/headset keys with LED illumination for status indication
• off-hook call announces and handsfree answerback
• on-hook dialing
• dedicated headset jack with EHS/DHSG support
• handset, headset, and handsfree mute support
• call hold (place / retrieve)
• call transfer
• do not disturb
• call forward settings (multiple)
• user-selectable ring tunes and classic ring tones
• conference call setup
• voice mail access - large visual message waiting lamp
• direct page / group page / set to set paging
• last number redials
• desk and wall mountable
• two positions stand for better viewing angle
• multiple powering options accepts standards-based (IEEE 802.3af power
compliant) power over the LAN via spare pair to signal pair, supports 48 VDC
Ethernet / AC power wall adapter or Mitel 6900 Series IP Phone AC Power
Adapter
• Codec support : G.711, G.729a, G.722, G.722.1
• supports IEEE 802.1p/q for Voice Quality of Service (QoS) dual mode
– supports Mitel IP (MiNET) and SIP protocols

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Mitel 6930 IP Phone

The Mitel 6930 Series IP phone delivers technological advances to power users who need
a tailored and customized communications experience. The 6930 provides flexibility
through numerous add-on accessories. The phone features a large 4.3-inch, color backlit
LCD display; powerful HD audio technology through a voice optimized handset; and 72
programmable personal keys for maximum productivity. A Bluetooth 4.1 interface with
MobileLink mobile integration, USB charging port, and choice of expansion modules
extends the capabilities of the 6930.

The Mitel 6930 IP Phone offers flexibility to power users.

Features:
• large 4.3-inch, 480x272 color display
• MobileLink support
• built-in Bluetooth 4.1 Interface for mobile device and headset connection
• LED illumination indication of mobile device connecting to desk phone
• 72 programmable, one-touch multi-function, self-labeling keys (six pages of 12
keys for speed dialing, line appearances, and feature access)
• 10 fixed function keys: hang-up, redial, hold, mute, speakerphone/headset,
contacts, call history, voicemail, settings and volume up/down
• five context-sensitive softkeys for intuitive feature access
• supports MiCollab and MiVoice Business Gateway (Teleworker) applications
• desktop user tool: browser-based desktop configuration and programming tool
for easy access to telephone system features as well as key labeling
• HD handsfree speakerphone (full duplex)
• dual-port Gigabit Ethernet (10/100/1000 Mb integrated Ethernet switch)

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• powered USB 2.0 host port (500mA) for mobile device charging, headset and
accessory support
• sidecar expansion port for connection of PKM and other accessories
• 48V DC power barrel jack
• multiple languages support: English, French, German, Italian, Euro Portuguese,
Brazilian Portuguese, Euro Spanish, Latin American Spanish, Dutch, Romanian,
Russian, Swedish and Polish
• icon hard key buttons for global markets
• secure voice communication enabled by encryption
• navigation cluster for navigating through the intuitive GUI
• voice optimized corded handset - hearing-aid-compatible (HAC - meets
American Disabilities Act [ADA] requirements) and HAC compliance for magnetic
coupling to approved HAC hearing aids
• supports Mitel Teleworker Solution, ACD agent and supervisor, hot desking, and
resiliency
• designed for power conservation: reduces power consumption for overall
energy savings
• mute and speaker/headset keys with LED illumination for status indication
• off-hook call announces and handsfree answerback
• on-hook dialing
• dedicated headset jack with EHS/DHSG support
• handset, headset, and handsfree mute support
• call hold (place / retrieve)
• call transfer
• do not disturb
• call forward settings (multiple)
• user-selectable ring tunes and classic ring tones
• conference call setup
• voice mail access – large visual message waiting lamp
• direct page / group page / set to set paging
• last number redials
• desk and wall mountable
• two positions stand for better viewing angle
• multiple powering options: accepts standards-based (IEEE 802.3af power
compliant) power over the LAN via spare pair to signal pair, 48 VDC Ethernet /
AC power wall adapter, and Mitel 6900 Series IP Phone AC Power Adapter.
• Codec support : G.711, G.729a, G.722, G.722.1
• supports IEEE 802.1p/q for Voice Quality of Service (QoS)
• dual mode – supports Mitel IP (MiNET) and SIP protocols

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Mitel 6940 IP Phone

The Mitel 6940 IP phone is designed for executives who demand productivity and
for specific
needs through numerous add-on accessories. Built with dual Gigabit Ethernet ports
for high speed network connectivity, the 6940 offers a large, seven-inch color touch
display; HD wideband audio with advanced audio processing; 96 programmable
personal keys; and six context-sensitive soft keys. Mitel’s 6940 IP phone gives
###CUSTOMER### the ability to work seamlessly in and out of the office, resulting
in more productivity.

Equipped to support both Bluetooth and USB headsets, the device uses MobileLink
technology to pair mobile phones directly with desktop phones. Using Bluetooth, the
6940 delivers access to many of the features of the mobile phone on the desk phone.

The Mitel 6940 IP phone offers the use of both Bluetooth and USB headsets.

Features:

large seven-inch, 800x480 color capacitive touchscreen display

Mobile Link support
built-in Bluetooth 4.1 Interface for mobile device and headset connection
LED illumination indication of mobile device connecting to desk phone
ninety-six programmable, one-touch multi-function, self-labeling keys (six
pages of 16 keys for speed dialing, line appearances, and feature access)

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10 fixed function keys: hang-up, redial, hold, mute, speakerphone/headset,

contacts, call history, voicemail, settings and volume up/down
six context-sensitive softkeys for intuitive feature access
supports MiCollab and MiVoice Business Gateway applications
desktop user tool: browser-based desktop configuration and programming
tool for easy access to telephone system features as well as key labeling
HD handsfree speakerphone (full duplex)
dual-port Gigabit Ethernet (10/100/1000 Mb integrated Ethernet switch)
powered USB 2.0 Host port (500mA) for mobile device charging, headset
and accessories support
sidecar expansion port for PKM and other accessory connections
48V DC power barrel jack
multiple languages support: English, French, German, Italian, Euro
Portuguese, Brazilian Portuguese, Euro Spanish, Latin American Spanish,
Dutch, Romanian, Russian, Swedish and Polish
icon hard key buttons for global markets
secure voice communication enabled by encryption
intuitive touch-based GUI with gesture support
voice optimized Bluetooth cordless handset - hearing-aid-compatible
(HAC - meets American Disabilities Act [ADA] requirements) and HAC
compliance for magnetic coupling to approved HAC hearing aids
supports Mitel Teleworker Solution, Automatic Call Distribution (ACD) agent
and supervisor, hot desking, and resiliency
designed for power conservation: reduces power consumption for overall
energy savings
mute and Speaker/Headset keys with LED illumination for status indication
off-hook call announce and handsfree answerback
on-hook dialing
handset, headset, and handsfree mute support

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call hold (place / retrieve)

call transfer
do not disturb
call forward settings (multiple)
user-selectable ring tunes and classic ring tones
conference call setup
voice mail access – large visual message waiting lamp
direct page / group page / set to set paging
last number redial
desk and wall mountable
two-position stand for better viewing angle
multiple powering options: accepts standards-based (IEEE 802.3af power
compliant) power over the LAN via spare pair to signal pair, 48 VDC
Ethernet / AC power wall adapter, or Mitel 6900 Series IP Phone AC Power
Adapter
codec support: G.711, G.729a, G.722, G.722.1
supports IEEE 802.1p/q for Voice Quality of Service (QoS)
dual mode – supports Mitel IP (MiNET) and SIP protocols

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IP Series: M695 Color PKM

Mitel’s IP Series M695 Color PKM offers additional buttons.

The M695 IP Programmable Key Module (PKM) extends the capability of the 6920,
6930, and 6940 IP phones with additional buttons and improves call handling. PKMs
can be programmed through the phone and used to monitor and manage multiple
lines. Ideal for receptionists, the M695 IP PKM 28-button unit attaches as sidecar
expansion port. Mitel’s 6900 Series design allows up to three modules to be daisy-
chained together.

Features:

supported on the Mitel 6920, 6930 and 6940

28 color self-labeling programmable keys
4.3-inch 480x272 pixel color backlit LCD display
additional M695 PKMs can be daisy-chained for a combined total of three
(3) modules
all PKMs are powered by the phone and no separate power adapter is
required

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Mitel 6863 SIP Phone

The Mitel 6863 delivers exceptional value in an enterprise-grade SIP desktop phone.
This two-line sleek and modern design SIP phone with its 2.75 inch 128 x 48-pixel
monochrome LCD display, programmable hard keys and smaller desktop footprint is
suited for professional workers with light telephone use requirements. Featuring a true
HD handset and speakerphone, the 6863 offers remarkable wideband audio quality. It
also offers dual 100 Base-T Ethernet ports with a hardware-based Ethernet switch,
advanced XML capabilities for configuration and custom applications, and a PoE Class
1 rating.

Remarkable Audio
All 6800 series SIP phones feature high definition Hi-Q audio technology for enhanced
performance and voice clarity. The 6863 integrates HD wideband audio codecs,
advanced audio processing, and hardware components to support a wideband
frequency range offering a superior voice experience on both the handset and speaker.

Enhanced Call Management

With extensive storage capacity for personal directories, caller’s logs, redial lists, and
three programmable key entries, the 6863 improves efficiency by providing more call
information with the push of a button. With dedicated hard keys, such as Transfer,
Callers List, Hold, Redial, Goodbye, Options, two volume keys, Mute (with LED),
Speaker (with LED), and a four-way navigation with Select/OK key, the 6863 is easy to
use and efficient for everyday use.

Environmentally Friendly
The 6863 offers an efficient Power over Ethernet (PoE) Class 1 power rating as a
convenient, environmentally friendly alternative to traditional AC power adapters. The
6863 also supports an optional Efficiency Level “V” compliant power adaptor if
required. With smaller packaging that includes 100% recycled and biodegradable
material, the 6800 is one of the most environmentally friendly SIP phones on the
market.

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Feature Keys
up to 2 lines on dedicated line keys with LEDs
3 programmable keys that come pre-programmed and labeled with default
values (Callers, Redial and Transfer)
4-way navigation with Select/OK key
dedicated function keys, including Transfer, Callers List, Hold, Redial,
Goodbye, Options, 2 volume keys, Mute (with LED) and Speaker (with LED)

Audio and Codecs

Hi-Q audio technology
hearing aid compatible (HAC) handset
full-duplex quality speakerphone
wideband handset and speakerphone
codecs: G.711 -law / A-law, G.729, G.722, AMR*, AMR-WB(G.722.2)*,
G.726, iLBC, BV16, BV32, L16
echo cancellation
comfort noise utilization
packet loss concealment

Display and Indicators

monochrome LCD
2.75” 128x48 pixel graphical display
LED for call and message waiting indication

Security
user and administrator level passwords for login

phone lock with PIN

digest authentication
transport layer security (TLS)
secure real-time protocol (SRTP)
802.1x
mutual authentication

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XML API Capabilities

display control based on user actions or events
dynamic phone configuration
RTP streaming control
CTI applications
extensive XML documentation and sample apps

Localization
multilingual support – English, French, Spanish, Italian, German
downloadable language pack support for customization and additional
language translations
country-specific call progress tones and cadences
Latin1, Latin2 Character sets

Protocol
IETF SIP (RFC3261) and associated RFCs
extensive SIP standards compliance

Networking and Provisioning

dual 10/100 Mbps Ethernet ports with hardware-based Ethernet switch

support of multiple DHCP options: 2, 12, 42, 43, 60, 66, 77, 120, 132, 159,
160
time and date synchronization using SNTP
quality of service support – IEEE 802.1 p/Q VLAN and priority tagging, Type
of Service (TOS), and Differentiated Services Code Point
integrated HTTP/HTTPS server for web administration and maintenance
including a built-in troubleshooting section
mass deployment via central provisioning of user configuration files –
TFTP, FTP, HTTP, HTTPS
TR-069 support
redundant server support
DNS-SRV
backup proxy/registrar server support
RTCP support (RFC1889)
RTP streaming for Paging and Intercom applications
IEEE 802.1x
LLDP-MED

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Power
PoE Class 1
Level “VI” energy efficiency rated power adapters available
50006824 (Europe)
50006822 (North America)
50006814 (Universal)

Package Content
Mitel 6863 SIP Phone
handset and coil cord
adjustable two-angle stand (35° & 60°)

Available Accessories
wall mount kit
AC adapter
WLAN adapter

Mitel 6865 SIP Phone

a true enterprise grade SIP

desktop phone from small to large business needs. The 6865 provides a superior HD
voice experience on each audio path making conversations crystal-clear and lifelike.
Its large 3.4-inch (128 x 48-pixel) LCD display offers soft white backlighting and large
fonts so it is easy to read in any lighting conditions. Extensive storage is available for
personal directories, callers’ logs, redial lists, and eight programmable key entries. The
6865i also supports up to three expansion modules (up to 24 lines) for additional
programmable keys. Features include XML capabilities, native DHSG/EHS headset
support and dual gigabit Ethernet ports.

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Remarkable Audio
All 6800 series phones feature high definition Hi-Q audio technology for enhanced
performance and voice clarity. The 6865 integrates HD wideband audio codecs,
advanced audio processing, and hardware components to support a wideband
frequency range offering a superior voice experience on both the handset and speaker.

Enhanced Call Management

With an extensive storage capacity for personal directories, caller’s logs, redial lists, and
eight programmable key entries, the 6865 is designed to easily manage the most
frequently used call management features. Productivity-enhancing features are
available at the push of a button, including Shared Call Appearance (SCA), Busy Lamp
Fields (BLF), three-way conferencing, transfer, call waiting, call park, call pickup,
intercom and paging. The 6865 supports up to three expansion modules keys that can
be used to access a broad list of advanced features.

Flexible Headset Options

The 6865 features an innovative headset port that provides dual support for DHSG/EHS
and modular four-pin headset connections. Users with wireless headsets that support
DHSG/EHS can connect directly to the 6865 using standard third-party cables.

Environmentally Friendly
The 6865 is designed with the environment in mind. Using dynamic Power over
Ethernet (PoE) class reporting, the 6865 has a PoE Class 2 rating and automatically
switches classes when an expansion module is connected, enabling the phone and
network switches to efficiently manage power consumption. The phone also supports
an optional Efficiency Level “V” compliant power adaptor if required. With smaller
packaging that includes 100% recycled and biodegradable material, the 6800 series
SIP phones are one of the most environmentally friendly telephones on the market.

Feature Keys
2 dedicated line keys with LEDs
8 programmable keys with LEDs
4-way navigation key with Select/OK button
dedicated function keys, including Conference, Transfer, Callers List, Hold,
Redial, Goodbye, Options, 2 volume keys, Mute (with LED) and
Speaker/Headset (with LED)

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Audio and Codecs

Hi-Q Audio Technology
hearing aid compatible (HAC) handset
full-duplex quality speakerphone
wideband handset and speakerphone
codecs: G.711 -law / A-law, G.729, G.722, AMR*, AMR-WB (G.722.2)*,
G.726, iLBC, BV16, BV32, L16
echo cancellation
comfort noise utilization
packet loss concealment
voice quality metrics, including MOS
DHSG/EHS and 4-pin modular headset supported

Display and Indicators

monochrome LCD
3.4” 128x48 pixel graphical backlit display
Soft white backlight for user comfort in any lighting condition
LED for call and message waiting indication

Security
user and administrator level passwords for login
iles
HTTPS configuration and web management
phone lock with PIN
digest authentication
transport layer security (TLS)
secure real-time protocol (SRTP)
802.1x
mutual authentication

XML API Capabilities

display control based on user actions or events
dynamic phone configuration
RTP Streaming Control
CTI applications
extensive XML documentation and sample apps

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Localization
multilingual support – English, French, Spanish, Italian, German
downloadable language pack support for customization and additional
language translations
country-specific call progress tones and cadences
Latin1, Latin2 Character sets

Protocol
IETF SIP (RFC3261) and associated RFCs
extensive SIP standards compliance

Networking and Provisioning

dual 10/100/1000 Mbps Ethernet ports (LAN/PC}

support of multiple DHCP options: 2,12,42,43,60,66,77, 120,132,159,160

time and date synchronization using SNTP
quality of service support – IEEE 802.1 p/Q VLAN and priority tagging, Type
of Service (TOS), and Differentiated Services Code Point
integrated HTTP/HTTPS server for web administration and maintenance,
including a built-in troubleshooting section
mass deployment via central provisioning of user configuration files –
TFTP, FTP, HTTP, HTTPS
TR-069 support
redundant server support
DNS-SRV
backup proxy/registrar server support
RTCP support (RFC1889)
RTP streaming for Paging and Intercom applications
IEEE 802.1x
LLDP-MED

Power
PoE Class 2
Dynamic PoE class changes when expansion modules are added
Level “VI” energy efficiency rated power adapters available

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Package Content
Mitel 6865 SIP Phone
handset and coil cord
adjustable two-angle stand (35° & 60°)

Accessories
M685 LCD Expansion Module
M680 Paper Expansion Module
wall mount kit
AC adapter
WLAN adapter
third party headsets (DHSG/EHA, Analog)

Vtech Classic Analog Corded Phone (1-Line A1210)

Practical and affordably priced, this corded analog phone features traditional styling.
Straightforward functionality and ergonomic comfort meet the needs of busy guests,
while antibacterial plastic protects them and housekeeping staff from germs.

Key Features
Antibacterial plastic tested to inhibit 99.9% of bacteria growth
High-quality base speakerphone for hands-free operation
Line-powered; batteries not required for operation

Phone Features
Environmentally friendly ROHS program reduces the use of hazardous
substances including lead, mercury and cadmium
Sturdy, solid construction ensures phone stays in place on the desk or
nightstand

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Standard 12-digit keypad

5 customizable speed dials put the hotel's services and amenities at the guest's
fingertips
Large, bright visual message waiting indicator alerts guests of new messages.
Compatible with all major PBXs
Ergonomic handset design
Selectable ring tones
Fully customizable faceplate for hotel brand and dialing instructions
Desk- or wall-mountable
Textured finish resists smudges
Flash, Hold, Mute and Conference*
1 lines with line key indication*
Automatic line selection*
Base dialpad
Multi-step volume control for ring
tones, speakerphone, and handset
RJ11 dataport
5-year limited warranty

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Vtech Classic Analog Corded TrimStyle Phone (1-Line A1311)

Designed for wall or desk mounting, this one-line, analog TrimStyle phone is an easy
in any guest room. Classic design lends a traditional touch to interiors, while
antibacterial plastic protects guests and housekeeping staff from germs.

Key Features
Antibacterial plastic tested to inhibit 99.9% of bacteria growth
Textured, matte finish resists fingerprint smudges and scratches
Line-powered; batteries not required for operation
Sturdy, solid construction ensures phone stays in place on the desk or
nightstand
Environmentally friendly ROHS program reduces the use of hazardous
substances including lead, mercury and cadmium
Desk- or wall-mountable (A1311)
Large visual message waiting indicator compatible with all major PBXs
Multi-step volume control for ringer and handset
5-year limited warranty

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Contact Us.

Mitel Networks ME FZ - LLC

Sheikh Zayed Road, Dubai Internet City,

P.O.Box: 500142, Dubai Tel: +971 4 438 0111

Email Us: [email protected]

Visit Us: www.mitel.com