HP Insight Control 7.

2 Getting Started Guide

Abstract
This document provides an introduction to the capabilities of HP Insight Control software, including how to access or launch
the various capabilities and where to find more information about them.

HP Part Number: 684920-002a

Published: April 2013
Edition: 2
© Copyright 2013 Hewlett-Packard Development Company, L.P.
Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial
Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Acknowledgments
Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.
Warranty
HP will replace defective delivery media for a period of 90 days from the date of purchase. This warranty applies to all Insight Management
products.
Revision history

Document Part Edition Software Supported Operating Systems Publication Date

Number Version

684920-002 1 7.2.0 See the HP Insight Management Support Matrix March 2013

684920-002a 2 7.2.0 See the HP Insight Management Support Matrix April 2013
Contents
1 Getting started with HP Insight Control..........................................................5
How to use this guide................................................................................................................5
Insight Control integration with HP SIM........................................................................................5
Ensure success by running the Insight Management Advisor first.................................................5
Alternative consoles..............................................................................................................6
Insight Control features and capabilities.......................................................................................6
Integrated security features.........................................................................................................7
Open source products included with Insight Control......................................................................8
Accessing and launching Insight Control features..........................................................................8
2 Accessing HP Systems Insight Manager.........................................................9
Using the HP SIM quick launch feature........................................................................................9
Running and viewing task results from the HP SIM management console..........................................9
CMS Reconfigure Tool.............................................................................................................10
Obtaining HP Insight Control documentation..............................................................................10
3 Verifying your software and hardware environment with the Insight Management
Advisor......................................................................................................11
Using Insight Management Advisor to obtain diagnostic information.............................................11
Using the Insight Management Advisor filtering capability............................................................11
Using test results to take corrective action...................................................................................11
Obtaining Insight Management Advisor documentation...............................................................12
4 Using the Insight managed system setup wizard............................................13
Prerequisites to running the Insight managed system setup wizard.................................................13
Obtaining Insight managed system setup wizard documentation...................................................13
5 Adding and applying licenses....................................................................14
Licensing prerequisites.............................................................................................................14
Licenses required for Insight Control..........................................................................................14
Adding an Insight Control license.............................................................................................14
Applying an Insight Control license to the servers you want to manage..........................................15
Adding an iLO license key.......................................................................................................15
Insight Control server provisioning licenses.................................................................................15
Adding and applying licenses for Insight Control server deployment..............................................16
Licensing information on the World Wide Web..........................................................................16
6 Provisioning operating systems and virtualization software to managed
systems......................................................................................................17
Insight Control server provisioning.............................................................................................17
Server provisioning overview...............................................................................................17
Obtaining server provisioning software.................................................................................17
Installing and administering server provisioning.....................................................................17
Insight Control server deployment.............................................................................................18
Launching server deployment...............................................................................................18
The Deployment Server Console...........................................................................................18
Obtaining server deployment documentation.........................................................................18
7 Managing a virtual machine environment....................................................19
Launching virtual machine management features.........................................................................19
Obtaining virtual machine management documentation...............................................................20
8 Optimizing server power consumption and cooling.......................................21
Launching power management features.....................................................................................21

Contents 3
 Obtaining power management documentation...........................................................................22
9 Managing and monitoring server performance.............................................23
Launching performance management features............................................................................23
Obtaining performance management documentation..................................................................23
10 Migrating existing physical or virtual servers to another server......................24
Launching the server migration application................................................................................24
Basic server migration procedure..............................................................................................24
Obtaining server migration documentation.................................................................................25
11 Obtaining automatic software updates from HP...........................................26
Launching software version control features................................................................................26
Obtaining HP SIM documentation.............................................................................................27
12 Generating reports..................................................................................28
Running reports......................................................................................................................28
Predefined reports for Insight Control.........................................................................................28
13 Backing up and restoring a CMS..............................................................30
14 Troubleshooting Insight Control features.....................................................31
User name and password not accepted.....................................................................................31
Enhanced reports are not visible in HP Systems Insight Manager...................................................31
What can I do with my old, unused SMP licenses?......................................................................32
What is Insight Remote Support Advanced software?..................................................................32
15 Support and other resources.....................................................................33
Information to collect before contacting HP.................................................................................33
How to contact HP..................................................................................................................33
Security bulletin and alert policy for non-HP owned software components......................................33
Subscription service............................................................................................................33
Registering for software technical support and update service.......................................................33
How to use your software technical support and update service...............................................34
HP authorized resellers............................................................................................................34
Related Technical Documentation..............................................................................................34
Related information.................................................................................................................34
Typographic conventions.........................................................................................................34
16 Documentation feedback.........................................................................36
Index.........................................................................................................37

4 Contents
1 Getting started with HP Insight Control
Insight Control is a product in the HP Insight Management family of products that can be
downloaded from the Internet. Insight Control is installed through the HP Insight Management
Installer wizard, which integrates the installation and upgrade of all Insight Management products.
For more information about installing Insight Control, see the Insight Management installation
documentation at the following web site:
http://www.hp.com/go/insightcontrol/
This chapter provides an introduction to using the features and capabilities delivered by Insight
Control and how it is integrated into HP Systems Insight Manager.

How to use this guide

This guide is intended to be a quick starting point for you to learn about Insight Control features
and capabilities and how to launch them. Because the Installer wizard gave you the option to
install all or to selectively install a customized list of Insight Control features, the user documentation
for each feature is modularized in its own user guide. So, if you want more information about a
particular feature that is not provided in this guide, see the detailed user guides for the Insight
Control feature or features you want to learn more about.
Individual Insight Control feature-focused user guides are available online at the following web
site:
http://www.hp.com/go/insightcontrol/docs

Insight Control integration with HP SIM

Insight Control delivers a set of software and tools that combine with Systems Insight Manager to
provide a powerful mechanism for discovering, installing, monitoring, and managing HP ProLiant
servers. Insight Control enhances the system monitoring, management, and deployment features
of Systems Insight Manager.
Insight Control provides a number of plug-in tools to Systems Insight Manager that enable you to
perform software deployment, monitoring, and management tasks. Systems Insight Manager
features enable you to manage and monitor a range of objects including servers, switches, and
enclosures.
To access and use Systems Insight Manager features through the Systems Insight Manager
management console, the Central Management Server (CMS), you must have installed Insight
Control as part of the Insight Management installation process. After installation, you must apply
a license to each server you want to manage and monitor with Insight Control.
If you did not apply a license to each server during the initial installation and configuration of
Insight Management, use the Insight managed system setup wizard or the HP-UX System
Administration Manager license manager to do so. See “Adding and applying licenses” (page
14) for instructions.
Systems Insight Manager and Insight Control features are launched from the server you chose to
be the CMS, the server on which you installed HP SIM and Insight Control.

Ensure success by running the Insight Management Advisor first

The Insight Management Advisor, included on the Insight Manager DVD, analyzes and tests your
current software and hardware environment to ensure that it meets all installation criteria and
provides you with corrective action for problems it identifies. HP recommends that you run the
Advisor before you begin the installation or upgrade process. The results of the tests help you to
identify issues or deficiencies with the target server that would cause issues with HP Systems Insight
Manager and its integrated software products. You can select the types of tests to run or restrict

How to use this guide 5

 the tests to those for a specific software product. See also “Verifying your software and hardware
environment with the Insight Management Advisor” (page 11).

Alternative consoles
As an alternative management console to the CMS, you can install HP Insight Control for Microsoft
System Center software onto the System Center Operations Manager and System Center
Configuration Manager consoles rather than on an HP SIM CMS console.
If you have chosen a VMware vCenter Server as your primary console, you can install HP Insight
Control for VMware vCenter Server software which adds several extensions to make the ProLiant
management information available through the VMware vCenter Server console, enabling
comprehensive monitoring, remote control, and power optimization directly from the vCenter
console.
HP Insight Control for Microsoft System Center and HP Insight Control for VMware vCenter Server
can be obtained from the HP Insight Software downloads web site:
http://www.hp.com/go/insightupdates
The installation instructions and other documentation are included in the ISO images.

Insight Control features and capabilities

A full installation of all Insight Control components provides the following features and capabilities:

NOTE: If you did not install all components of Insight Control the list of features will vary for your
environment.

• Rapid OS provisioning
Insight Control provides a server provisioning solution that facilitates the installation,
configuration, and deployment of high volumes of servers. Server configuration time is reduced,
making it possible to scale server deployments to high volumes in a rapid fashion.

NOTE: HP Insight Control server provisioning replaces HP Insight Control server deployment.
See “Insight Control server provisioning” (page 17).
Insight Control also enables you to perform remote operations on the server such as turning
power on or off and rebooting. The only physical intervention required by your IT staff is
installing the server into the rack, connecting the server to the network, and reading the server's
serial number/iLO information pull tab.
See “Provisioning operating systems and virtualization software to managed systems” (page
17) for more information.
• Virtualized environment management
Insight Control virtual machine management capabilities provide tracking, monitoring, and
control functions for organizing an effective virtualized environment.
Key benefits include the ability to manage physical and virtual servers from one user interface,
being able to gauge the health of the complete infrastructure using performance indicators
for hosts and virtual machines, and automatic responses to predictive hardware failures on
hypervisor host servers by relocating virtual machines before a server fails, reducing downtime.
See “Managing a virtual machine environment” (page 19) for more information.
• Robust power management
Insight Control includes a set of power management tools that provide centralized monitoring
and control of server power consumption and thermal output.
See “Optimizing server power consumption and cooling” (page 21) for more information.
• Robust server performance monitoring and management

6 Getting started with HP Insight Control

 Insight Control includes a set of performance management tools that enable you to set
performance thresholds, run various performance reports, and analyze real time performance
of one or more servers. Insight Control performance monitoring detects performance bottlenecks
and provides performance improvement recommendations.
See “Managing and monitoring server performance” (page 23) for more information.
• Automated and accurate server migration
The server migration application enables you to perform Physical-to-ProLiant (P2P),
Virtual-to-ProLiant (V2P), Physical-to-Virtual (P2V), or Virtual-to-Virtual (V2V) migrations from a
single integrated graphical user interface. The migration process is automated, accurate,
affordable, and simple to use. Server migration features enable you to replicate the servers
that are running correctly, but might be under-performing or are over-provisioned, to a new
physical or virtual server in an automated and accurate way.
See “Migrating existing physical or virtual servers to another server” (page 24) for more
information.
• Scalable monitoring for hundreds of servers
Insight Control and Systems Insight Manager can monitor and manage hundreds of servers.
See also the latest HP Insight Control Release Notes at http://www.hp.com/go/insightcontrol/
docs/ for more information.

Integrated security features

The HP Insight Management Installation and Configuration Guide lists security considerations and
best practices recommended by HP. Review that information to ensure you have implemented an
appropriate security solution for your environment.
The following features have been integrated into HP Systems Insight Manager and Insight Control
to make them secure:
• Browser Connections
Systems Insight Manager enforces a secure HTTPS connection to the web browser.
• User Names and Passwords
A Systems Insight Manager administrator has total flexibility to configure user accounts and
passwords to allow or restrict actions on managed systems. User logins are authenticated by
the OS on the CMS, and all passwords are encrypted. See the HP Systems Insight Manager
User Guide for more information about security:
http://www.hp.com/go/insightmanagement/sim/docs
See also User name and password not accepted in “Troubleshooting Insight Control features”
(page 31).
• Firewalls
HP SIM and Insight Control work with a firewall if you open the appropriate ports.
For more information, see Managing HP Servers through Firewalls with Insight Management
7.2 in the Systems Insight Manager information library. This white paper describes management
protocols, separating the management network, managing through a firewall using a single
network, and open ports on the CMS:
http://h18004.www1.hp.com/products/servers/management/unified/infolibrary_ic.html
• Digital signature
HP software, firmware, drivers, applications, and other executables are delivered with an
electronic cryptographic signature. This electronic signature gives you an industry standard
method to verify the integrity and authenticity of the code you have received before you deploy
it.
Integrated security features 7
 This digital signature is used in a signature verification process as follows:
◦ To verify and validate the authenticity of the code; that is, that HP created the code in
question.
◦ To verify and validate the integrity of the code; that is, that the code in question was not
altered since it was originally signed by HP.
See the HP Insight Management Getting Started Guide at http://www.hp.com/go/insightcontrol/
docs/ for additional security recommendations.

Open source products included with Insight Control

For information about the open-source products included with Insight Control (including license
constraints, updates, and security information), see the end-user license agreement (EULA), which
is included in the Insight Management Installer on Insight Management DVD #1.

Accessing and launching Insight Control features

Most Insight Control features are launched from the HP SIM GUI. See “Accessing HP Systems
Insight Manager” (page 9). However, for accessing Insight Control server provisioning, you must
go to http://www.hp.com/go/insightupdates and download the zip file to your host computer.
Or if using the media kit, insert the USB flash drive on a Windows or Linux system in your
environment. You can access the Insight Control server provisioning Installation Guide at HP Insight
Control server provisioning installation instructions
Each chapter in this user guide provides launching instructions for Insight Control or Insight
Management features.

8 Getting started with HP Insight Control

2 Accessing HP Systems Insight Manager
Insight Control delivers its features as plug-ins to the HP SIM user interface, which runs in a web
browser. To access these plug-ins, you must sign in and connect to the HP SIM management console:
1. Open a browser window.

NOTE: Supported browsers are listed in the HP Insight Management Support Matrix.

2. Enter the web address of the CMS using either of the following address formats:
• http://CMS_fully_qualified_host_name:280/
• http://CMS_IP_address:280/
The web address comprises the following:
• The fully qualified host name of the CMS or its IP address
• The default access port, port 280
For example, if the fully qualified host name of the CMS is earth.example.com, enter the
following web address in your web browser:
http://earth.example.com:280/
3. When the sign-in screen appears, enter the HP SIM administrator user name and the associated
password.

NOTE: The sign-in screen will have either HP Insight Control or HP Matrix Operating
Environment shown on it, depending on the software products you installed. If you installed
only Insight Control, HP Insight Control is shown on the sign-in screen. If you installed at least
one component of Matrix Operating Environment, HP Matrix Operating Environment is shown
on the sign-in screen.

Using the HP SIM quick launch feature

To manage a single server rather than multiple servers, you can access the HP SIM Quick Launch
feature from the system table view page as follows:
1. Select a server from the System and Event Collections panel in the left pane of the HP SIM
Home page.
2. Hover the mouse over the Quick Launch... link next to the tabs.
A drop down list of Insight Control, HP SIM, and other features that are appropriate to launch
on a single managed system appears.
3. Select a feature from the list, and it will launch, focused on the server you selected.

Running and viewing task results from the HP SIM management console
HP SIM enables you to manage systems by scheduling and running tasks from its user interface.
You can run tasks immediately or schedule them to run later.

Using the HP SIM quick launch feature 9

 Regardless of whether you run a task immediately or schedule it to run at a later date, task results
are available as follows:
• When you run a task by clicking the Run Now, button, the Task Results page for that task
appears automatically, which enables you to follow the progression of the task from start to
finish.
• When you schedule a task or click a Run Now button to run a task immediately, you can
access the task results screen from the Tasks & Logs→View Task Results… menu item.
• When you schedule a task to run in the future, you can use the Tasks & Logs→View All
Scheduled Tasks... or Tasks & Logs→View Task Results… menu items to view the results of a
specific task.

CMS Reconfigure Tool

The CMS Reconfigure Tool provides four commands that enable you to make common
reconfiguration changes to HP Insight Control.
Making operating system or CMS configuration changes is challenging because of the difficulty
knowing exactly what steps are needed for a particular operating system/CMS installed
environment. The mxreconfig command provides an automated way to perform these tasks for
the HP Insight Control components. The CMS Reconfigure Tool is supported for HP Insight Control
7.0 and later, on systems running Microsoft Windows with an SQL server.
HP Insight Control supports the following operations using the Reconfigure Tool:
Table 1 Reconfigure Tasks
Task Command

Reconfiguring the CMS password mxreconfig -m password

Reconfiguring the CMS host and IP attributes mxreconfig -m host

Reconfiguring the CMS database credentials mxreconfig -m dbauth -a <db-user-name>

Reconfiguring the CMS to use a different database mxreconfig -m sqlredirect -s

<db-server-name>

For information about using these commands see the HP Systems Insight Manager User Guide at
http://www.hp.com/go/insightmanagement/sim/docs.
Prior to using any of the CMS reconfigure commands, ensure the CMS and associated database
are backed up. For information about backing up the CMS, see the Backing up and restoring HP
Insight Software Central Management System (Windows) white paper at:http://www.hp.com/
go/insightsoftware/docs.

NOTE: Reconfiguring the CMS password for Insight Control Server Deployment
If you have Insight Control server deployment installed, to update credentials, follow the steps in
the “Changing deployment server/solution username of password (after initial installation)” section
of the Insight Software 7.0 Server Deployment User Guide.

Obtaining HP Insight Control documentation

You can download the HP System Management Homepage User Guide and other foundation
management white papers and release notes at the following web site:
http://www.hp.com/go/insightmanagement/sim/docs

10 Accessing HP Systems Insight Manager

3 Verifying your software and hardware environment with
the Insight Management Advisor
During the Insight Management installation process, you run the Insight Management Advisor
before beginning the installation and then again just after you select the software you want to
install or upgrade. The Insight Management Advisor analyzes and tests your current software and
hardware environment to ensure that it meets all installation criteria before you begin an installation
or upgrade process. The results identify any deficiencies with the target server(s) that could cause
issues with HP Systems Insight Manager or its integrated Insight Management products.

Using Insight Management Advisor to obtain diagnostic information

You can run the Insight Management Advisor at any time to provide diagnostic information on
conditions that might affect the performance of HP Systems Insight Manager and any Insight
Management product.
Consider running the Insight Management Advisor when you change OS tunable parameters,
install new software, reduce the memory or CPUs on a host, or anything else in the environment
that changes after the installation.
Table 2 Launching the software advisor
From Windows From the CMS management console GUI

Start→All Programs→HP Insight Tools→Insight Software→Insight Management Advisor...

Software→Insight Software Advisor

The Insight Management Advisor can also be run from the installer media. See “Step 2: Starting
the Insight Management Installer” in the HP Insight Management Installation and Configuration
Guide for more information.

Using the Insight Management Advisor filtering capability

The Insight Management Advisor contains a filtering capability that enables you to restrict the tests
to run on one or more of the following software products:
• HP SIM
• HP Insight Control suites
• HP Matrix Operating Environment suites
To use the filtering capability, click Filter... near the top of the Insight Management Advisor screen.
From this screen, you can filter by the severity assigned to any test results, and you can filter by
product.
See “Step 3: Running the Insight Management Advisor” in the HP Insight Management Installation
and Configuration Guide for more options and information on how filtering works.

Using test results to take corrective action

When you run Insight Management Advisor, it provides results for each test it runs. HP recommends
that you click on the Test and Result links for any tests that resulted in minor, major, or failed
execution designations. Click a link in the Result column to open a detailed event log that might
help you understand the reason why the test was not successful. Click the corresponding Test link
to see suggested corrective actions.

Using Insight Management Advisor to obtain diagnostic information 11

 NOTE: To sort Insight Management Advisor results:
• Click the Test column header to reorder the results by the test name.
• Click the Result column header to reorder the results by severity.

HP requires that you investigate and take corrective action to fix all items that caused a test to have
major errors or failed execution.
See “Step 3: Running the Insight Management Advisor” in the HP Insight Management Installation
and Configuration Guide for a description of the possible test states and their degree of severity.

Obtaining Insight Management Advisor documentation

Information about the Insight Management Advisor can be found in the HP Insight Management
Installation and Configuration Guide on the following web site:
http://www.hp.com/go/insightcontrol/docs/

12 Verifying your software and hardware environment with the Insight Management Advisor
4 Using the Insight managed system setup wizard
The Insight managed system setup wizard is an HP SIM plug-in tool that simplifies configuring
Insight Management components for use on managed systems. Configuration tasks include
assignment of licenses, agent deployment, and other configuration checks and actions. The wizard
is especially useful to configure managed systems for use with HP Matrix Operating Environment
components, but it can also be used to set up managed systems for Insight Control and HP SIM.
The first time you instantiate the GUI, you are prompted to select key settings that will get you the
best fit and most functionality from your managed systems. Thereafter, you can run the Insight
managed system setup wizard at any time to change the configuration or management features
of your managed systems.
You also can use the wizard to diagnose configuration issues with your managed systems. The
Analyze Systems step of the wizard determines if licenses, agents, or other configuration tasks are
needed to enable the chosen management features on the target managed systems.

Prerequisites to running the Insight managed system setup wizard

Before you can run the Insight managed system setup wizard, the target managed systems must
be discovered in HP SIM and must have valid credentials stored within HP SIM.
Table 3 Launching the Insight managed system setup wizard
From Windows From the CMS management console GUI

Not available • Configure→Managed Systems Setup Wizard...

• From the Quick Launch... link on the HP SIM Systems page. See “Using the HP SIM
quick launch feature” (page 9) for instructions on how to use the Quick Launch feature.
• The HP SIM home page and discovery page contain links to the wizard

Obtaining Insight managed system setup wizard documentation

See the HP Insight Managed System Setup Wizard Getting Started Guide for more information
about using the Insight managed system setup wizard:
http://www.hp.com/go/insightmanagement/docs

Prerequisites to running the Insight managed system setup wizard 13

5 Adding and applying licenses
When you install Insight Management, the HP Insight Management Getting Started Guide instructs
you to use the Insight managed system setup wizard to add and apply licenses to your managed
systems.

NOTE: For instructions on how to use the managed system setup wizard to initially add and
apply licenses, see the HP Insight Managed System Setup Wizard Getting Started Guide, which
is available at the following web site:
http://www.hp.com/go/insightmanagement/docs
See also “Using the Insight managed system setup wizard” (page 13)

Use the procedures in this chapter to add and apply licenses whenever you purchase additional
Insight Control licenses from HP.

Licensing prerequisites
Before you can license Insight Control for use, the Insight Control licensing and reports software
must be installed (through the Insight Management Installer wizard). The licensing software is
required to be able apply Insight Control licenses to any supported device.
In addition, before you can add a license, at least one managed system in your hardware
configuration must be discovered.
A license is required for each physical server and each virtual machine host you want to manage.
Insight Control server provisioning requires one license for each server (physical) that is deployed
with Insight Control.

Licenses required for Insight Control

The license redemption process for Insight Control generates separate license keys for the following:
• Server migration, virtual machine management, power management, and performance
management
• Server deployment (license file)

NOTE: Insight Control server provisioning does not require a separate license file. The rights
to use Insight Control server provisioning are included in the Insight Control license.

• HP iLO Advanced or HP iLO Advanced for BladeSystem license, and (only for iLO 4 1.20 or
later) the HP iLO Essentials or the HP iLO Scale-Out license
Licensing is a two-step process:
1. Add the license to the HP SIM license manager.
2. Apply the license to your managed systems.
For successful operation, you must add and apply the license keys associated with all products to
each managed system.

Adding an Insight Control license

To add an Insight Control license to the HP SIM license manager, follow these steps:

NOTE: Click the help question mark (?) in the upper right corner of the screen if you need
assistance while adding a license.
1. Select the following menu item from the CMS management console GUI:
Deploy→License Manager...

14 Adding and applying licenses

 2. Click Add Licenses....
3. Do one of the following to add the license:
a. Select the option to Specify a file name and path: and enter the path to the license key
file.
b. Manually enter the Insight Control license key (the license key consists of five sets of five
characters).

NOTE: HP recommends that you add license(s) directly from a license key file to avoid
chances of error from manual transcription.

4. Before continuing to the next step, verify that you typed the license key characters exactly as
shown on your license agreement.
5. Click Process....
6. Click Add Licenses Now....
7. Click OK.

Applying an Insight Control license to the servers you want to manage

After adding the license key to HP SIM, follow these steps to apply the license to the servers you
want to manage:
1. From the CMS management console GUI:
Deploy→License Manager...
2. Select the Insight Control license.
3. Click Manage Licenses....
4. Select the license you want to apply.
5. Click Apply Licenses....
6. Select the servers to which you want to apply the license.
7. Click Apply.
8. Click Next.
9. Select the servers to which you want to apply the license.
10. Click Apply Licenses Now.

Adding an iLO license key

To add an iLO license key, follow these steps:
Procedure 1
1. Log in to the iLO management processor.

NOTE: You must have the Configure iLO Settings privilege to install an iLO license.

2. Navigate to the Licensing page.

3. Enter the license key in the Activation Key box.
4. Click Install. The End User License Agreement (EULA) confirmation appears.
5. Click OK to indicate that you have read and agree to the EULA enclosed with this product.

Insight Control server provisioning licenses

Insight Control server provisioning, an alternative to HP Insight Control server deployment, is
licensed as part of Insight Control, eliminating the additional licensing step that is required by
Insight Control server deployment.
HP Insight Control server deployment is no longer selected by default when HP Insight Control or
the Matrix Operating Environment suite is selected for installation.

Applying an Insight Control license to the servers you want to manage 15

 To continue using Insight Control server provisioning after the first 60-days, only licensed users
should register by selecting Register to receive the Activation Key, and then follow the instructions.
Trial users must purchase an Insight Control license before they can activate.
If your Insight Control server provisioning appliance is not connected to an external network,
register at http://www.hp.com/go/register-ic-provisioning.
For additional information on Insight Control server provisioning, see www.hp.com/go/
icserverprovisioning.

Adding and applying licenses for Insight Control server deployment

A license enables a server, either a physical server or a virtual machine, to be deployed and
managed by the Insight Control Server software. One license is required for each server being
managed.
After a license is applied to a server, it cannot be removed or transferred to another server. This
includes a server blade that is installed using the Rip-and-Replace procedure. The replacement
server automatically uses the original server license for your convenience. However, to be legally
licensed, a separate license must be purchased for each server.

NOTE: The following procedure is not required for Insight Control server provisioning.
To add an Insight Control server deployment license file to an existing installation, follow these
steps:
1. Shut down all Deployment Consoles and Deployment Web Consoles.
2. Click Start→All Programs→Altiris→Deployment Solution→Product Licensing Utility.
3. Enter the path to the new license file in the Activation Key File Information field, and click
Next.
4. Follow the instructions to apply the additional licenses.
See the Insight Control server deployment Knowledge Base web site for more information about
server deployment licensing, including how to combine or split license files and how to obtain
replacement licenses for a lost license file:
http://www.hp.com/go/rdp/kb
On that web site, under key articles, click License Files and Licenses.

Licensing information on the World Wide Web

If you need more information about the license redemption process for Insight Management products,
see the following web site:
http://www.hp.com/go/insightlicense
The HP Insight Management Getting Started Guide provides information about product licenses
and the license key redemption process for all Insight Management products. You can obtain that
document at the following web site:
http://www.hp.com/go/insightlicense

16 Adding and applying licenses

6 Provisioning operating systems and virtualization software
to managed systems
During the Insight Management installation process, you have the option to specify installation and
configuration settings for a remote or local deployment server, as well as to identify and copy the
supported operating systems (OSes) and virtualization software distribution files you want to deploy
to your managed servers.

Insight Control server provisioning

HP Insight Control includes the rights for HP Insight Control server provisioning, which is a new
feature replacing HP Insight Control server deployment. HP Insight Control server provisioning
performs multi-server operating system provisioning to bare metal ProLiant and BladeSystem servers.
Insight Control server provisioning is licensed as part of Insight Control, eliminating the additional
licensing step that is required by Insight Control server deployment.

NOTE: Insight Control server deployment is still available on the DVD, and can be used for
upgrade purposes. However, the Insight Control server deployment software license will no longer
be included with the sale of Insight Control. Insight Control customers wanting a new Insight Control
server deployment license will be required to purchase a standalone Insight Control server
deployment license.
You can download the HP Insight Control server provisioning installation instructions from http://
www.hp.com/go/insightcontrol/docs.

Server provisioning overview

Insight Control server provisioning software offers a complete deployment solution for HP servers
by automating the process of deploying and provisioning server software.
Server provisioning can be accomplished through imaging or scripting. Insight Control server
provisioning supports deploying Windows and Linux OSes and VMware ESXi and Microsoft
Windows Server with HyperV enabled virtualization software.
Insight Control server provisioning includes scripts developed, tested, and supported by HP to
enable rapid deployment of OS and virtualization software to servers.

Obtaining server provisioning software

Insight Control server provisioning is delivered preinstalled on a virtual machine (VM) that is
optimized to run the application. The Insight Control server provisioning VM is downloadable from
the web as a zip file that contains an Open Virtualization Format (OVF) template. HP Insight Control
server provisioning is also available on USB flash drive from the media kit. You can order the
media from: www.hp.com/go/insightcontrol (on the right menu click BUY INSIGHT CONTROL).

Installing and administering server provisioning

For instructions on how to install Insight Control server provisioning and how to manage it, see the
following documents at www.hp.com/go/insightcontrol/docs:
• HP Insight Control server provisioning 7.2 Installation Guide
• HP Insight Control server provisioning 7.2 Administrator Guide
• The white paper Data Migration from Insight Control server deployment to Insight Control
server provisioning

Insight Control server provisioning 17

Insight Control server deployment
Although Insight Control server provisioning replaces Insight Control server deployment, Insight
Control server deployment is still available on the DVD and can be used for upgrade purposes.

Launching server deployment

The Deployment Console icon on your Windows desktop provides a drag-and-drop method to
automatically construct standard server configurations and software builds from a remote console.
Table 4 Launching server deployment
From Windows From the CMS management console GUI

Click the Deployment Console icon on your desktop Not available

When you click on the desktop icon, the Deployment Server Console is displayed.

The Deployment Server Console

The Deployment Server Console provides complete deployment and management features and is
divided into several operational panes:
• The Computers pane displays all computer resources managed by a Deployment Server system.
It includes features to right-click and remotely execute operations on managed computers.
From this pane, you can drag the computer icons to job icons to schedule deployment and
management tasks.
• The Jobs pane executes and schedules deployment tasks for selected computers. Using one
or more sequenced jobs, you can image, configure computer settings, distribute packages,
and run scripts by dragging Job icons to individual computers or computer groups and
scheduling a convenient time to run. It lets you schedule deployment jobs by dragging computer
icons to job icons, or vice versa.
• The Details pane provides information and features to filter computers by type and build
deployment tasks. It extends the user interface features when working in the Computers and
Jobs panes.
• The Shortcut and Resources pane organizes and provides easy access to .MSI files, .RIPs,
image files (.img), Personality Packages (.exe), and other file types. It functions as a library
for packages used when building jobs in the console.

Obtaining server deployment documentation

See the following sources for server deployment documentation:
• The server deployment Knowledge Base web site provides information about how to use Insight
Control server deployment features and provides many how-to topics:
http://www.hp.com/go/rdp/kb
• The HP Insight Rapid Deployment software (RDP) User Guide describes how to use the
Deployment Console:
http://www.hp.com/go/insightcontrol/docs

18 Provisioning operating systems and virtualization software to managed systems

7 Managing a virtual machine environment
The virtualization features of Insight Control provide central management and control for virtual
environments with VMware ESX and ESXi servers, Xen on SUSE Linux Enterprise Server (SLES) and
Red Hat Enterprise Linux (RHEL) servers, and Microsoft Windows 2012 and Microsoft Hyper-V
servers.
Insight Control virtualization features enhance the existing features of HP SIM for managing physical
servers by providing the ability to manage virtual servers in the same console and showing the
relationships among them.
All tasks can be run from the CMS management console, using existing discovery, identification
and notification processes.

Launching virtual machine management features

Table 5 Launching virtual machine management features
From the CMS management Description
console GUI

Tools→Virtual Machine Provides the following options:

• Restart Virtual Machine... enables restarting a virtual machine.
• Start Virtual Machine... enables starting a virtual machine.
• Stop Virtual Machine... enables the shutdown of a virtual machine as long as
it is currently powered up and hypervisor-specific guest tools are installed.
• Suspend Virtual Machine... enables suspension of a virtual machine guest as
long as it is currently powered up and running.

Deploy→Virtual Machine Provides the following options:

• Copy Virtual Machine... enables copying a virtual machine from one host to
another or on the same with the same virtualization layer.
• Move Virtual Machine... enables you to Move, SAN Move, Quick Move, or
Live Move a virtual machine between virtual machine hosts with the same
virtualization layer.
• Handle Virtual Machine Host Prefailure Events... enables detection of certain
pre-failure alerts and relocates VM guests before the failure occurs.
• Backups enables creation, restoration, and migration of backups of your virtual
machines.
• Templates enables you to create, delete, deploy, and migrate virtual machine
templates that serve as master copies for virtual deployments.

Configure→Virtual Machine Provides the following options:

• Set Alternate Virtual Machine Host... enables you to specify where to recover
a host after receiving a pre-failure notification.
• Set Performance Threshold... enables you to set the performance threshold to
trigger a HP SIM event. Set for either virtual machine guests or virtual machine
hosts.
• Register Virtual Machine Host.. establishes communication between the virtual
machine host and the HP SIM and virtual machine consoles.
• Unregister a Virtual Machine Host... terminates communication between the
virtual machine host and the HP SIM and virtual machine management consoles.

Options→VME Options... Enables you to enter the credentials that were configured, on the VMware vCenter
Server Web Service page during the VMware vCenter Server installation and
during the Microsoft System Center Virtual Machine Manager installation.
This configuration is required to manage VMware ESX /ESXi and Microsoft Hyper-V
servers.

Launching virtual machine management features 19

Obtaining virtual machine management documentation
See the HP Insight Control Virtual Machine Management User Guide for more information about
configuring and managing a virtual environment.
Insight Control documentation is available at the following web site:
http://www.hp.com/go/insightcontrol/docs

20 Managing a virtual machine environment

8 Optimizing server power consumption and cooling
Insight Control power management is an integrated application that provides centralized monitoring
and control of server power consumption and thermal output, allows you to set power regulation
policies for groups of servers, and optimizes and controls usage of data center power and cooling
facilities.
Power management features enable you to track power consumption and increase the capacity
of your data center by reducing power and cooling requirements of servers to an amount that
reflects the workload of the servers.

Launching power management features

Table 6 Launching power management features
From the CMS management console GUI Description

Tools→Integrated Consoles→Power • Provides access to all power management capabilities through a

Management... single console view.
• Provides options to define and edit data centers, racks, power
delivery devices, and undiscoverable systems.
• Enables you to view power and thermal capacity and consumption
summaries for all systems with drill-down to detailed historical reports
and power capacity settings.

Tools→Data Center Power Control... Enables the definition and execution of pre-defined responses when
the power and cooling capacity of the data center is interrupted or
reduced.

Tools→PDU Management Module Provides the following options:

• Outlet Locator... Enables you to remotely control the outlet
identification light (UID LED) of an HP Intelligent PDU (iPDU).
• Outlet Power... Enables you to remotely enable or disable the power
of the outlets in an HP Intelligent PDU (iPDU).

Configure→Power Management Provides the following options:

• Power Usage Controls... configures power regulator and power
capping on supported servers.
• Configure Alerts... enables you to configure power threshold alerts
for one or more servers.

Reports→Power Management Offers the following report options:

• Display Power/Thermal data... enables you to display power
utilization of selected servers, enclosures, power delivery devices,
and racks.
• Export Report... enables you to generate or schedule a report with
power and thermal data for a given time interval for selected
systems.
• Refresh Power/Thermal Data... enables you to refresh power and
thermal data for selected systems.
• Clear Calculated Power History… enables you to clear calculated
power history.
• Calculate Power History… enables you to calculate power history.

Options→Power Management... Enables you to set user-defined power management collection and
reporting options.

Options→Data Center Power Control Rules... Enables the definition and execution of pre-defined responses when
the power and cooling capacity of the data center is interrupted or
reduced.

Launching power management features 21

 Accessing power management actions from a system page:
For systems with power management features, click a system name or IP address listed in the System
and Event Collections area in the far left navigation bar. When the system page opens, click the
Power/Thermal tab, and locate and expand the Power Management Actions section. By default,
administrator authorizations are required to use this tool.
See the HP Insight Control Power Management User Guide for more information about configuring
power management features according to your data center requirements.

Obtaining power management documentation

Insight Control documentation is available at the following web site:
http://www.hp.com/go/insightcontrol/docs

22 Optimizing server power consumption and cooling

9 Managing and monitoring server performance
Insight Control performance management detects, analyzes, and explains hardware bottlenecks
on HP servers (Insight Control does not require Integrity servers to be licensed in order to provide
the performance management functionality for Integrity servers).
Performance management provides the tools you need to receive proactive notification of bottleneck
conditions and debug existing performance issues. The performance information is analyzed to
determine if there is a building or existing performance bottleneck issue. You can interactively
display this information, log the information to a database for later analysis or reporting, and set
up proactive notification using the Systems Insight Manager notification mechanism.

Launching performance management features

Table 7 Launching performance management features
From the CMS management console GUI Description

Diagnose→Performance Management Online Analysis allows you to watch and analyze the performance of
a monitored server in real time. It provides detailed performance status
and inventory of monitored servers and the processors, memory,
storage, network connections, and host bus nodes for each server.
Offline Analysis enables you to view recorded data sessions directly
from the repository.

Reports→Performance Management Generates the following reports:

• Static Analysis Report provides the performance status of the
following server components: processors, memory, network
connections, storage, and host buses.
• System Summary Report provides the percentage of time each server
component was in a bottleneck state during the selected time interval
and provides a detailed system configuration listing with the same
information that is available from Online Analysis.
• CSV File Generator generates a comma-separated value (CSV) file
for importing into desktop analysis or reporting tools.
• Server Availability Report provides the percentage of time each
server was in a bottleneck state during the selected interval.

Options→Performance Management Provides the following options:

• Manual Log Purge deletes the recorded sessions for a logged server
in the performance management database. Use this tool regularly
to remove unwanted recorded sessions and reduce database size.
• Monitoring Administration enables you to change the monitoring
parameters of the monitored servers.
• Set Performance Threshold enables you to modify the default
threshold values for processor, memory, NIC, storage, and PCI.

Obtaining performance management documentation

See the HP Insight Control Performance Management User Guide for more information about
configuring and using performance management features to monitor your managed servers.
Insight Control documentation is available at the following web site:
http://www.hp.com/go/insightcontrol/docs

Launching performance management features 23

10 Migrating existing physical or virtual servers to another
server
Insight Control server migration makes it easy for you to upgrade or replace your existing server
or to implement virtualization. Server migration features enable you to replicate servers that are
running correctly, but that might be under-performing or that are over-provisioned, to a new physical
or virtual server.
The server migration application enables you to perform Physical-to-ProLiant (P2P), Virtual-to-ProLiant
(V2P), Physical-to-Virtual (P2V), or Virtual-to-Virtual (V2V) migrations from a single integrated
graphical user interface.
Migrations are supported from any server (regardless of hardware vendor, 32 bit or 64 bit) to the
latest HP ProLiant or BladeSystem server technologies.

Launching the server migration application

Table 8 Launching the server migration application
From the CMS console management GUI Description

Deploy→server migration Tools Provides the following possible options, depending on the type of servers
discovered:
• Physical to ProLiant (P2P)... migrates a physical machine to an HP
ProLiant server.
• Physical to Virtual (P2V)... migrates a physical machine to a virtual
machine guest within a virtual machine host.
• Virtual to ProLiant (V2P)... migrates a virtual machine guest within a
virtual machine host to an HP ProLiant server.
• Virtual to Virtual (V2V)... migrates a virtual machine guest between
virtualization layers.

Basic server migration procedure

To perform server migration, follow these steps.
1. Launch the server migration application wizard.
2. Deploy the server migration Source Agent onto the appropriate source server, which can be
either physical or virtual.

NOTE: Deploying the server migration tool launches a wizard that guides you through these
migration steps. For more information, see the HP Insight Control server migration User Guide.

3. Select the disk volumes of source server which needs to be migrated and complete step 2 of
migration.
4. Create the necessary disks on the destination server(s) using the appropriate disk configuration
tool.
5. Boot the destination server with the appropriate ProLiant or Virtual Machine Boot CD ISO file.

NOTE:
• The destination can be booted automatically from Step 3 of the migration wizard or
manually booted with the appropriate ProLiant or virtual machine boot CD ISO file.
• The manual boot option is only supported for servers up to G7 servers. For Gen8 severs,
only "Auto Boot" is supported.

6. Complete the remaining steps in the migration wizard on the CMS.

24 Migrating existing physical or virtual servers to another server

 7. For suggested post-migration tasks and tests to confirm the readiness of the destination server,
see the HP Insight Control server migration User Guide.

Obtaining server migration documentation

See the HP Insight Control server migration User Guide for more information about configuring
and using server migration features to migrate the server configurations.
Insight Control documentation is available at the following web site: http://www.hp.com/go/
insightcontrol/docs.

Obtaining server migration documentation 25

11 Obtaining automatic software updates from HP
To update managed servers with the most current software, HP SIM provides software update
capabilities that use the HP Version Control Repository Manager (VCRM) and the HP Version
Control Agent (VCA).
By using these applications, HP SIM provides a single view of the software status for managed
ProLiant or Integrity servers, and it can update software and firmware on those servers through its
powerful query and task features. Updates can be scheduled and applied to specific sets of servers
based on predetermined criteria, including applying updates only to systems that require an update.
The VCRM manages the repository that stores the latest HP Support Packs providing the latest
software for your servers. By default, the VCRM is installed on the HP SIM CMS, however, you
can specify a custom directory or a server location. The VCRM and the repository must be located
on the same server.
The VCRM catalogs system software and firmware that is stored in the VCRM repository. The
software and firmware can be manually downloaded from HP directly to the file system, or you
can use the VCRM to automatically download software or manually upload software through any
web client.
Software is organized into groups by function and operating system. You can view detailed
information about each piece of software by clicking the software component name. The VCRM
also enables you to create customized groupings of software, which can then serve as a system
software baseline for the entire managed environment or a subset of your environment.
The VCA is an HP Insight Management Agent that enables you to view the HP software and
firmware that is installed on a system. The VCA can be configured to point to a repository being
managed by the VCRM, allowing easy version comparison and software updates from the repository
to the system on which the VCA is installed.
The VCRM and the VCA are integrated with the HP System Management Homepage (SMH), which
is the standard single-server management tool. HP SIM also uses the VCRM and VCA to facilitate
software versioning, updates, and tasks related to it.

Launching software version control features

Table 9 Launching software version control
From Windows From the CMS management console Description
GUI

System Management Homepage icon After entering your user credentials, the
on the desktop System Management Homepage
provides links to the HP Version Control
Repository Manager and the Version
Control Agent.

Start→Programs→HP Management After entering your user credentials, the

Agents→HP System Management System Management Homepage
Homepage provides links to the HP Version Control
Repository Manager and the Version
Control Agent.

Deploy→Deploy Drivers, Firmware Installs the most current software and

and Agents →Install Software and firmware on managed servers.
Firmware...

Deploy→Deploy Drivers, Firmware Installs a ProLiant Support Pack (PSP)

and Agents→Initial ProLiant Support (and the VCA itself) to systems that are
Pack Install not running the VCA.

Configure→Configure or Repair Installs and configures the VCA on one

Agents... or more target servers. Installing this

26 Obtaining automatic software updates from HP

 Table 9 Launching software version control (continued)
From Windows From the CMS management console Description
GUI

agent on the managed systems enables

HP SIM to collect inventory and status
information from them.

Options→Version Control Repository... Enables you to configure the repository

on the server where the VCRM software
is installed.

Obtaining HP SIM documentation

The HP Version Control Installation Guide describes how to configure automatic software updates
from HP:
http://www.hp.com/go/foundationmgmt/docs
For information about firmware updates, visit HP Firmware Release Sets web site at http://
www.hp.com/go/server/firmware/updates .
To take full advantage of the software update capabilities of HP SIM, see the HP Systems Insight
Manager User Guide:
http://www.hp.com/go/insightcontrol/docs

Obtaining HP SIM documentation 27

12 Generating reports
The HP SIM reporting features enable you to generate many different types of reports. In addition
to offering predefined reports, you also can create user-defined custom reports, and reporting
features enable you to edit, copy, and delete any reports you create. All users with sign-in access
to HP SIM can generate reports.
You have the option to run reports based on a schedule (at a predefined time and frequency) and
you have the option to send the generated report to a predefined recipient through email.

Running reports
Table 10 Reporting features available from the CMS management console
From the CMS console management GUI Description

Reports→New Report... Opens a report wizard that enables you to create a new report
and add it to the predefined HP SIM reports.
You can create a report based on events, operating system
information, processor, HP BladeSystem rack, and system license
information.
The report data can be displayed in the form of a bar graph, line
chart (trend), or pie chart.
The report can be generated in HTML (recommended for viewing),
XML, and CSV formats.

Reports→Manage Reports. Enables you to create, copy, delete, modify or run reports from the
data in the CMS database.

Reports→Snapshot Comparison... Enables you to compare up to four systems (with the same operating
system) to each other or to compare a single system to itself and
observe changes over time.

Reports→Enhanced Reports... Enables you to run predefined reports for HP SIM and Insight
Control. See “Predefined reports for Insight Control” (page 28) for
the list of predefined reports for Insight Control.

Reports→Federated Search... Enables you to create a query for a federated search to find
discovered systems using criteria such as name, system type,
subtype, and OS. From the search results, you can drill down to
specific systems on specific CMSs, accessing all features on those
CMSs. You can also export the results to comma-separated value
(CSV) format. See “Federated CMS Search tool” in the HP SIM
online help for more information.

Reports→Performance Management See Table 7 (page 23) for the list of performance management
reports that are available.

Reports→Power Management See Table 6 (page 21) for the list of power management reports
that are available.

Predefined reports for Insight Control

The Reports→Enhanced Reports... menu item contains predefined reports for HP SIM and Insight
Control that are based on common user scenarios. The predefined reports feature is installed,
configured, and available for use as soon as HP SIM is installed and configured.
The following predefined reports are available for Insight Control
Application software running on server
Licensed and expired servers per product
Licensed software run by each server
Modules in C-class enclosure
Most frequent events

28 Generating reports
N Most frequent events
Servers and corresponding VMs
Servers running a particular version of system software
Servers with specific memory or disc drive capacity
Snapshot of events by severity
Trend of user selected events
See also Enhanced reports are not visible in HP Systems Insight Manager in “Troubleshooting
Insight Control features” (page 31).

Predefined reports for Insight Control 29

13 Backing up and restoring a CMS
If your CMS environment becomes lost or corrupted, it might be necessary to restore the environment
from a backup copy.
HP has published a white paper that contains step-by-step instructions for defining backup and
recovery procedures for HP Insight Management products running on a Microsoft Windows-based
CMS. The white paper, Backing up and restoring HP Insight Software Central Management System
(Windows), is available at the following web site:
http://www.hp.com/go/insightmanagement/docs
HP recommends that you follow the instructions in this white paper to periodically perform a full
backup of your CMS. This white paper describes the backup and restoration of a same system for
fault insurance purposes only. It does not apply to system migration or software upgrades.
In addition to describing full backups, the white paper covers the following topics:
• How to quiesce the Insight Management environment before performing a backup.
• Backing up the Insight Management files, directories, and databases that contain user
changeable state and configuration data. This partial backup process can be performed
between full backups.
• Restoring the environment.
• Completing the recovery process, which defines a set of best practices to re-synchronize the
environment after the data has been restored.
The recovery process requires the mxsync utility to be installed on the CMS. The mxsync
utility is included in the HP Insight Management download package or DVD and is installed
through the Insight Management Installer wizard.
To successfully restore the Insight Management files, the CMS must be running the same version
of the software that was running when the full system backup was performed. HP recommends
performing a full system backup prior to updating software on the CMS and immediately after you
finish the update.
HP also recommends that you periodically test your backup and restore procedures in a
non-production environment.

30 Backing up and restoring a CMS

14 Troubleshooting Insight Control features
Additional troubleshooting hints and tips for Insight Control features are contained in respective
product user guides, which are available at the following web site:http://www.hp.com/go/
insightcontrol/docs

User name and password not accepted

If HP SIM was previously installed with a password that is not accepted by Insight Management,
change the user name and password to include only the following characters:
• Upper and lower case alphabetic characters
• Numbers 0 (zero) through 9
• Special characters such as the underscore ( _ ), dollar sign ($), ampersand (&), caret (^),
percent sign (%), number sign (#), equals sign (=), left back quote ( `), tilde (~), pipe ( | ), less
than sign ( <), greater than sign (>), and period ( . )

IMPORTANT: Do not use a dollar sign ($) as the first character in a password. Do not use a
space as the last character in a password.
See also “CMS Reconfigure Tool” (page 10).

Enhanced reports are not visible in HP Systems Insight Manager

At times, you may be unable to see links to some or all enhanced reports. This can happen when
the timestamp on a report is not synchronized with the current time on the CMS server. To make
the report links visible, try the following:
• For a CMS installed on Windows
1. Open the file
<SIM_install_directory>/config/preload-plugins/62/addfiles/reports.xml
2. Change the timestamp of the reports.xml file.

An easy way to change a report.xml timestamp:

Open the file, add a space to the end of the file, and save it.

3. At the command prompt, execute mxconfigrefresh.

• For a CMS installed on HP-UX or Linux

1. Open the file
/etc/opt/mx/config/preload-plugins/62/addfiles/reports.xml
2. Change the timestamp of the reports.xml file.
3. At the command prompt, execute mxconfigrefresh.
Assuming this was the problem, links to the reports should now appear in the Reports menu.
This problem can also happen on an HP-UX or Linux CMS after upgrading from Systems Insight
Manager 5.3.1 to Systems Insight Manager 6.0, 6.1, or 6.2
To repair this problem, on the CMS:
1. Execute mxstop from the command line interface.
2. Go to /opt/mx/jboss/server/hpsim/work/jboss.web/localhost and delete the
CrystalReports directory.

User name and password not accepted 31

 3. Change the timestamp of the reports.xml file:
a. For an upgrade to SIM 6.0, change the reports.xml file in
/etc/opt/mx/config/preload/60/addfiles/
b. For an upgrade to SIM 6.1, change the reports.xml file in
/etc/opt/mx/config/preload/60/addfiles/
c. For an upgrade to SIM 6.2, change the reports.xml file in
/etc/opt/mx/config/preload/62/addfiles/
4. Execute mxstart.
Assuming this was the problem, links to the reports should now appear in the Reports menu.

What can I do with my old, unused SMP licenses?

Adding standalone SMP licenses to the Insight Control License Manager is not supported.
For information on how to obtain assistance with supported configurations, see “Support and other
resources” (page 33).

What is Insight Remote Support Advanced software?

HP Insight Remote Support Advanced software enhances HP SIM event monitoring capabilities by
sending automatic hardware event notification securely to HP, including entitlement,
acknowledgement and status returns. It extends the intelligent analysis and diagnosis of events,
optimizing availability and reducing manual intervention. It is available at no extra cost for systems
under warranty, HP Care Pack Service or an HP support contract obligation, and is required to
enable the contract and warranty feature of HP SIM.
Insight Remote Support Advanced also enables HP to deliver higher levels of proactive support in
line with HP Mission Critical Services support agreements.
HP Insight Remote Support Advanced is not bundled with Insight Management. Selecting HP Insight
Remote Support Advanced as part of the Insight Management installation installs only a shortcut
on the CMS desktop. The desktop shortcut points to the HP Software Depot where you can download
the software:
https://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?
productNumber=RSADVANCED
See also the HP Insight Management Getting Started Guide for a comparison of HP Insight Remote
Support Standard software and HP Insight Remote Support Advanced software.

32 Troubleshooting Insight Control features

15 Support and other resources
Information to collect before contacting HP
Be sure to have the following information available before contacting HP:
• Software product name
• Hardware product model number
• Operating system type and version
• Applicable error message
• Third-party hardware or software
• Technical support registration number (if applicable)

How to contact HP
Use the following methods to contact HP technical support.
• In the United States, see the Customer Service / Contact HP United States web site for contact
options:
http://welcome.hp.com/country/us/en/contact_us.html
• In the United States, call 1-800-HP-INVENT (1-800-474-6836) to contact HP by telephone.
This service is available 24 hours a day, 7 days a week. For continuous quality improvement,
conversations might be recorded or monitored.
• In other locations, see the Contact HP Worldwide web site for contact options:
http://welcome.hp.com/country/us/en/wwcontact.html

Security bulletin and alert policy for non-HP owned software components
Open source software (such as OpenSSL) or third-party software (such as Java) are sometimes
included in HP products. HP discloses that the non-HP owned software components listed in the
Insight Management end user license agreement (EULA) are included with Insight Management.
The EULA is included with the Insight Management Installer on Insight Management DVD #1.
HP addresses security bulletins for the software components listed in the EULA with the same level
of support afforded HP products. HP is committed to reducing security defects and helping you
mitigate the risks associated with security defects when they do occur.
When a security defect is found, HP has a well defined process that culminates with the publication
of a security bulletin. The security bulletin provides you with a high level description of the problem
and explains how to mitigate the security defect

Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www.hp.com/country/us/en/contact_us.html
After registering, you will receive email notification of product enhancements, new driver versions,
firmware updates, and other product resources.

Registering for software technical support and update service

Insight Control and select Insight Management software products include one year of 24 x 7 HP
Software Technical Support and Update Service. This service provides access to HP technical
resources for assistance in resolving software implementation or operations problems.

Information to collect before contacting HP 33

 The service also provides access to software updates and reference manuals, either in electronic
form or on physical media, as they are made available from HP.
With this service, Insight software customers benefit from expedited problem resolution as well as
proactive notification and delivery of software updates. For more information about this service,
see the following web site:
http://www.hp.com/services/insight
Registration for this service takes place following online redemption of the license certificate.

How to use your software technical support and update service

As HP releases updates to software, the latest versions of the software and documentation are
made available to you. The Software Updates and Licensing portal gives you access to software,
documentation, and license updates for products on your HP software support agreement.
You can access this portal from the HP Support Center:
http://www.hp.com/go/hpsc
After creating your profile and linking your support agreements to your profile, see the Software
Updates and Licensing portal at http://www.hp.com/go/hpsoftwareupdatesupport to obtain
software, documentation, and license updates.

HP authorized resellers
For the name of the nearest HP authorized reseller, see the following sources:
• In the United States, see the HP U.S. service locator web site:
http://www.hp.com/service_locator
• In other locations, see the Contact HP worldwide web site:
http://welcome.hp.com/country/us/en/wwcontact.html

Related Technical Documentation

• HP Insight Management
• HP Insight Control
• HP Insight Control server provisioning installation instructions
• HP System Insight Manager
• HP Insight Dynamics

Related information
Related information HP ProLiant Servers:
• BL BladeSystem servers:
http://www.hp.com/go/blades
• DL series servers:
http://www.hp.com/servers/dl
• ML series servers:
http://www.hp.com/servers/ml

Typographic conventions
This document uses the following typographical conventions:

34 Support and other resources

Book title The title of a book. On the web, this can be a hyperlink to the
book itself.
Command A command name or command phrase; for example ls -a
Computer output Information displayed by the computer.
Ctrl+X or Ctrl-X A key sequence that indicates you must hold down the keyboard
key labeled Ctrl while you press the letter X.
ENVIRONMENT VARIABLE The name of an environment variable; for example PATH
Key The name of a keyboard key. Return and Enter refer to the same
key.
Term A term or phrase that is defined in the body text of the document,
not in a glossary.
User input Indicates commands and text that you type exactly as shown.
Replaceable The name of a placeholder that you replace with an actual value.
[] In command syntax statements, these characters enclose optional
content.
{} In command syntax statements, these characters enclose required
content.
| The character that separates items in a linear list of choices.
... Indicates that the preceding element can be repeated one or more
times.
WARNING An alert that calls attention to important information that, if not
understood or followed, results in personal injury.
CAUTION An alert that calls attention to important information that, if not
understood or followed, results in data loss, data corruption, or
damage to hardware or software.
IMPORTANT An alert that calls attention to essential information.
NOTE An alert that contains additional or supplementary information.
TIP An alert that provides helpful information.

Typographic conventions 35
16 Documentation feedback
HP is committed to providing documentation that meets your needs. To help us improve the
documentation, send any errors, suggestions, or comments to Documentation Feedback
([email protected]). Include the document title and part number, version number, or the URL
when submitting your feedback.

36 Documentation feedback
Index
features, 6
C generating reports, 28
Central Management Server see CMS integration with Systems Insight Manager, 5
CMS, 5 launching features, 8
backing up, 30 license, 14
migrating to another server, 24 overview, 5
restoring, 30 performance management, 6, 23
sign in, 9 power management, 6, 21
web address, 9 security, 7
CMS management interface, 9 server migration, 7, 24
console server provisioning, 6, 17
alternative, 6 software signing, 7
CMS, 5 virtual machine management, 6, 19
deployment server, 18 Insight Control for Microsoft System Center, 6
Insight Control for Microsoft System Center, 6 Insight Control for vCenter, 6
Insight Control for vCenter, 6 Insight managed system setup wizard
power management, 21 documentation, 13
launching, 13
D Insight Management, 11
diagnostic test Insight Management Advisor
running Insight Management Advisor, 11 documentation, 12
digital signature, 7 launching, 11
documentation setting test filters, 11
feedback, 36
HP SIM, 10 K
Insight Control, 5 knowledge base web site
Insight Management Advisor, 12 server deployment, 18
server deployment knowledge base, 18
Version Control, 27 L
license
E adding, 14
end user license agreement, 8 applying, 15
enhanced reports end user license agreement, 8
troubleshooting Insight Control options, 31 iLO, 15
EULA, 8 Insight Control, 14
required for Insight Control, 14
F server deployment, 16
features, 6 server provisioning, 15
launching, 8 web site, 16
firewall, 7
M
H managed system
HP Insight Control configuring, 13
installing, 5 managed system setup wizard, 13
HP SIM monitoring
connecting to, 9 server performance, 23
default port 280, 9
documentation, 10 O
quick launch, 9 open source inclusions, 8
running tasks from the GUI, 9 OS
provisioning, 17
I
iLO P
license, 15 password
Insight Control allowable characters, 31
documentation, 5 performance management, 6, 23

37
 documentation, 23 T
launching features, 23 task
real-time analysis, 23 run now, 9
reports, 23 scheduling, 9
power consumption view results, 9
monitoring, 21 thermal output
power management, 6, 21 monitoring, 21
accessing actions from system page, 22 troubleshooting, 31
console, 21 enhanced reports not visible, 31
documentation, 22 user name and password, 31
reports, 21
U
Q user name
quick launch allowable characters, 31
HP SIM, 9
V
R Version Control
Remote Support Advanced software, 32 documentation, 26
report overview, 26
generating, 28 Version Control Agent, 26
Version Control Repository Manager, 26
S virtual machine
security, 7 alert before failure, 19
browser connections, 7 backup, 19
digital signatures, 7 configure, 19
firewalls, 7 copy, 19
passwords, 7 move, 19
user names, 7 recover, 19
server deployment templates, 19
console, 18 virtual machine management, 6, 19
documentation, 16, 18 documentation, 20
launching, 18 launching, 19
licensing, 16 supported environments, 19
upgrading, 18
server migration, 7, 24 W
documentation, 25 web site
launching application, 24 HP SIM documentation, 10
procedure, 24 Insight Control documentation, 5
server performance, 23 license redemption, 16
monitoring, 23 server deployment knowledge base, 16, 18
server provisioning, 6, 17 software downloads, 6
documentation, 17 white paper
installing and administering, 17 backing up CMS, 30
obtaining software, 17 working with a firewall, 7
overview, 17
sign in
HP SIM, 9
software
obtaining from web, 6
update automatically with HP Version Control, 26
software environment
testing, 11
software signing, 7
software version control
launching, 27
support
contact HP, 33
Systems Insight Manager
CMS, 5

38 Index