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Course Design: Customer Services NC Ii Wholesale and Retail Trading Sector 236 Hours (Inclusive of Electives)

The document provides information on the course design for the CUSTOMER SERVICES NC II qualification in the Wholesale and Retail Trading Sector. The nominal duration of the course is 236 hours and includes competencies for conducting customer service processes like assisting with purchases in retail settings. Entry requirements include communicating in English, being physically and mentally fit, having good moral character, and performing basic math. The course structure includes 18 hours each of basic competencies and common competencies involving skills like workplace communication, working in a team, career professionalism, occupational health and safety procedures, and computer operations.

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Orlando Najera
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32 views3 pages

Course Design: Customer Services NC Ii Wholesale and Retail Trading Sector 236 Hours (Inclusive of Electives)

The document provides information on the course design for the CUSTOMER SERVICES NC II qualification in the Wholesale and Retail Trading Sector. The nominal duration of the course is 236 hours and includes competencies for conducting customer service processes like assisting with purchases in retail settings. Entry requirements include communicating in English, being physically and mentally fit, having good moral character, and performing basic math. The course structure includes 18 hours each of basic competencies and common competencies involving skills like workplace communication, working in a team, career professionalism, occupational health and safety procedures, and computer operations.

Uploaded by

Orlando Najera
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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COURSE DESIGN

QUALIFICATION : CUSTOMER SERVICES NC II

SECTOR : WHOLESALE AND RETAIL TRADING SECTOR

NOMINAL DURATION : 236 hours (inclusive of electives)

COURSE DESCRIPTION :

The CUSTOMER SERVICES NC II qualification consists of competencies that a


person must possess to be able to conduct the process of offering products and
services to customers and assisting them in making a purchase in various retail store
settings such as department stores, specialty stores, hypermarkets, supermarkets, fast
food outlets, and other service providers.

ENTRY REQUIREMENTS :

Trainees or students wishing to gain entry into this course should satisfy the
following requirements:

 Can communicate in English in both the oral and written form;

 Should be physically and mentally fit;

 With good moral character;

 Can perform basic mathematical computation.


COURSE STRUCTURE:

BASIC COMPETENCIES
(18 hours)

UNIT OF NOMINAL
MODULE TITLE LEARNING OUTCOMES
COMPETENCY DURATION
1. Particip 1.1 Participati 1.1.1 Obtain and convey 6 hours
ate in ng in workplace workplace information
workplace communication 1.1.2 Participate in workplace
communication meetings and
discussions
1.1.3 Complete relevant work-
related documents
2. Work in 2.1 Working 2.1.1 Describe team role and 3 hours
team in team scope
environment environment 2.1.2 Identify own role and
responsibility within
team
2.1.3 Work as a team member
3. Practice 3.1 Practicing 3.1.1 Integrate personal 6 hours
career career objectives with
professionalism professionalism organizational goals
3.1.2 Set and meet work
priorities.
3.1.3 Maintain professional
growth and development
4. Practice 4.1 Practicing 4.1.1 Identify hazards and risks 3 hours
occupational occupational 4.1.2 Evaluate hazards and
health and health and risks
safety safety 4.1.3 Control hazards and risks
procedures procedures 4.1.4 Maintain occupational
health and safety (OHS)
awareness

COMMON COMPETENCIES
(18 hours)

UNIT OF NOMINAL
MODULE TITLE LEARNING OUTCOMES
COMPETENCY DURATION
1. Perform 1.1 Performing 1.1.1 Plan and prepare for task 6 hours
computer computer to be undertaken
operations operations 1.1.2 Input data into computer
1.1.3 Access information using
computer
UNIT OF NOMINAL
MODULE TITLE LEARNING OUTCOMES
COMPETENCY DURATION
1.1.4 Produce / output data
using computer system
1.1.5 Maintain computer
equipment and systems

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