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Itsm and Itil Capability Assessment Checklist

This document outlines an ITSM and ITL capability assessment checklist to evaluate if an organization is capable of fulfilling new service requirements. The goal is to perform a gap analysis to identify the required skills, staffing levels, procedures, and supporting systems needed to effectively deliver the new service. The audit checklist examines questions around existing resources and tools, handling increased demand, required staffing levels, investment needs, lead times, and insourcing vs outsourcing options.

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Farina James
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1K views1 page

Itsm and Itil Capability Assessment Checklist

This document outlines an ITSM and ITL capability assessment checklist to evaluate if an organization is capable of fulfilling new service requirements. The goal is to perform a gap analysis to identify the required skills, staffing levels, procedures, and supporting systems needed to effectively deliver the new service. The audit checklist examines questions around existing resources and tools, handling increased demand, required staffing levels, investment needs, lead times, and insourcing vs outsourcing options.

Uploaded by

Farina James
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
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ITSM and ITL Capability Assessment Checklist

Capability Assessment:
PurposeEvaluate whether it believes itself capable of fulfilling the defined
requirements of the service on a consistent basis.

Goal: Perform a gap analysis to identify the:


1. Required skills,
2. Staffing levels,
3. Procedures,
4. Supporting systems and infrastructure needed
to deliver the service effectively.

Audit Checklist Status Notes


1. Can the requirements be satisfied using existing resources, skills and
tools?
2. How will this increased demand be handled without negatively
impacting other services?
3. What level of staffing is required based upon projected service
demand?
4. What level of investment is required to be able to deliver the required
service?
5. What is the lead time between investment and achieving the relevant
level of capability i.e. procurement timelines, implementation timescales
etc?
6. Is it practical to deliver the service in-house or would it be better to
outsource the requirement?

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