Internship Report
Internship Report
On
“Analysis of Banking Industry &
Janata Bank Limited”
“Analysis of Banking Industry &
Submitted to:
Professor
Submitted by:
Arup Saha
October 9, 2018
October 9, 2018
Professor
Dear Sir,
It is indeed, an honor to deliver my internship report on “Analysis of Banking Industry & Janata
Bank Limited”, as a prerequisite for the completion of my BBA program, as per your
instructions. In preparing this report, I have tried my best to include all the related information to
make the report magnificent and workable one and in doing so I have tried my outermost to live
up to your criterion. It will be a happy moment for me if I hear further clarification from you.
May I, Therefore, hope that you would be kind enough to accept my endeavor and oblige
thereby.
Yours Sincerely,
……………............
Arup Saha
At first, I would like to express my profound gratefulness to almighty GOD for giving me
Then, I congratulated and lay my sincerest thankfulness to my honorable supervisor, Dr. Md.
Mohan Uddin, Professor, United International University, for his help, encouragement, guidance,
and valuable suggestions throughout the entire period of this study, within which it could not
It was an eminent scope for me to complete my internship program at Janata Bank Limited,
Hazaribagh Branch. I am also very grateful to my branch manager and other officers for their
great support.
Finally, I am fortunate for the aid and encouragement I have received from all of my teachers
This report starts with the analysis of the banking industry of Bangladesh. Then the analysis of
the organization which is Janata Bank Limited and finally my internship experience and learning
also include in the report. The analysis of the banking industry starts with specification of the
industry where the types of banks also included. Then the history, size and maturity of the
banking industry of Bangladesh also comprise. Then external economic factors and porter’s five
forces also discussed in this report to understand the competitive intensity and the attractiveness
of the industry. Then the part of analysis of the organization starts with overview and history of
Janata Bank Limited. Then trend and growth of Janta Bank discuss through the figures of
deposit, net profit after tax, and earnings per share scenario. Janata banks product, customer mix
and operation also include in the report. After doing SWOT analysis of Janata bank I find that
their main strength is there large customer base, weakness in lack of technological resources,
opportunity is more experienced and managerial know how, and the threat is newly developed
privatized and foreign banks. Mostly in my internship period I work in general banking area
there I learn the term, policies and procedures of banking site. I gathered knowledge about
communication, interpersonal skills, teamwork and real world experience. From this real job
experience I also find way to improve my self-performances. After that with a relevant
1.1 Background 1
1.2 Objective 2
1.3 Significance 3
Chapter 2- Analysis of the industry
Bank is playing a significant role in the age of modern civilization to keep the economic
development moving. The activities of the bank are needed in every economic activity. In fact
there is hardly any aspect of development activity where bank do not have role to play. A
banking system is a group or network of institutions that provide financial services for us.
It gives me immeasurable joy that during internship period, as part of the BBA program, I have
the opportunity of passing a period of three months with a renowned organization where I
noticed, executed and learned the banking practices. I am very grateful that Janata Bnak Ltd.
(JB) gave me that favor to work as an intern. JB is one of the largest banks in Bangladesh and
has a countrywide branch connection through which they provide an extensive banking service
to their customer. Customer’s gratification is the top most priority of the bank. Bank has
mentioned in their object that customer’s expectancy will be visible through creative financial
product and services. As an intern of Janata Bank Limited, I am preparing a report titled
“Analysis of Banking industry and Janata Bank Limited”: An Internship Report, involved
various rules and regulations, policies and procedures related to different banking actions have
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1.2 Objectives of the Study:
The major objective of the report is to make an in detailed analysis of the banking industry of
Bangladesh and Janata Bank Limited. As an intern the analysis of my own experience also will
The specific objective of this report is to analyze the banking industry thoroughly to know the
factors that have impact on the industry and to make a clear picture to others to understand this
industry. In the analysis of Janata Bank Limited the details picture will be try to show that will
make sense to others about how Janata Bank Limited operates. My internship experience and the
learning of mine also gathered here that can give others some knowledge about internship.
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1.3 Significance of The study:
The main significance of the study is to make transparent knowledge about banking industry to
industry holders and others people, make clear thoughts about Janata Bank Limited to Janata
Banks regulator, and makes idea to student and prospective internee about internship scenario.
By this report people can learn about banking industry easily industry holder can see their
condition effortlessly. Janata Bank Limited regulators can see their position easily by this report
and can find strength, weakness, threat and opportunity of them. My internship experience can
see a path to prospective intern and they can learn the process and can eradicate their loopholes.
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CHAPTER 2 - ANALYSIS OF THE INDUSTRY
An industry can be defined as a group of companies offering products or services that are closely
substitutes for each other, that is, products or services that satisfy the same basic human needs. In
the course of competition, these firms influence one another and rival also because they serve the
same basic customer needs. In this report we are discussing about banking industry of
Bangladesh. The banking industry in Bangladesh began with six nationalized commercial banks,
two state owned specialized banks, and three foreign banks after Bangladesh attained
independence in 1971. In the 1980s, the banking industry of Bangladesh achieved significant
Scheduled Bank.
Scheduled Banks: The banks which acquire license to operate under bank company act,
1991(Amended up to 2013) are called as scheduled Banks. State owned commercial Banks,
private commercial banks, Islamic commercial banks, foreign commercial Banks and some
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Scheduled banks are classifies into following types:
State Owned Commercial Banks (SOCBs): There are 6 SOCBs which are fully or majorly
Specialized Banks (SDBs): 3 specialized banks are now conducting which were established for
distinctive objectives like agricultural or industrial development. These banks are also fully or
Private Commercial Banks (PCBs): There are 40 private commercial Banks which are mainly
owned by the private entities. PCBs can be categorized into two groups:
Conventional PCBs: 32 conventional PCBs are now operating in the industry. They
performed the banking activities in conventional fashion, like interest based operations.
Islami Shariah based PCBs: There are 8 Islami Shariah based PCBs.in Bangladesh and
they performs banking activities according to Islami Shariah based principles, like Profit-
Foreign Commercial Banks (FCBs): 9 FCBs are doing banking activities in Bangladesh as the
Non Scheduled Banks: The banks which are established for special and definite objective and
operate under the acts that are enacted for meeting up those objectives, are termed as Non
Scheduled banks. These banks cannot perform all functions of scheduled banks. There are 5 Non
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2.2 History, Size, and Maturity of the Industry:
The first modern Bank headquartered in Dhaka was Dacca Bank, established in 1846. It did a
very restricted business and did not issue banknotes. It was purchased by Bank of Bengal in
1862. Bank of Bengal opened branches in Chittagong and Sirajganj in 1873 and in Chandpur in
1900. In 1947, upon the partition of Bengal, it had six branches in East Bengal, in Dhaka,
In the beginning of 1971, there were 1130 branches of 12 banks those conducting banking in
East Pakistan. The foundation of independent Banking system in Bangladesh was laid through
the establishment of the Bangladesh Bank in 1972 by the president order no. 127 of 1972 (which
took effect on on 16th December, 1971). Through the Order, The Eastern branch of the former
State Bank of Pakistan at Dhaka was renamed as the Bangladesh Bank as a full-fledged office of
the central Bank of Bangladesh and the entire undertaking of the State Bank of Pakistan in, and
After the independence, banking industry in Bangladesh started its journey with 6 Nationalized
Commercialized banks, 2 State owned specialized banks and 3 Foreign Banks. In the 1980’s
banking industry achieved significant expansion with the entrance of private banks.
After the liberation war of Bangladesh the twelve banking companies who were doing business
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under president’s order No. 26 of 1972 entitled “The Bangladesh Bank (Nationalizations) order,
Before 1982, there were no domestic private commercial Banks in Bangladesh, when the Arab
Bangladesh Bank Ltd. started private commercial Banking in the country. In 1983 five other
commercial banks started their business and moderate growth started in banking institution.
Despite slow growth in number of individual banks, there had been a relatively higher growth of
branches of nationalized commercial banks (NCBs) during 1973-83. There number had increased
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2.2.2 Size of the Industry:
The Bangladesh Banking Sector relative to the size of its economy is comparatively larger than
many economies of similar level of development and per capital income. The total size of the
Bangladesh Bank is the central Bank of Bangladesh and principal regulator of the sector. There
are 57 scheduled Banks in Bangladesh who operate under full control and supervision of
Bangladesh Bank which is empowered to do so through Bangladesh Bank order, 1972 and Bank
The sector comprises a number of Banks in various groups; consider ownership the sector can be
The Nobel Prize for Grameen Bank is a specialized micro-finance institution, the concept of
women in Bangladesh.
As of December 2015 there are 56 banks in Bangladesh and the numbers of Bank branches are
9397. At the end of June 2016, the total number of bank branches increased further to 9453.
Information on the Banking structure by types of Banks is shown in the following table:
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Table 2.2: Banking System Structure.
(Billion Taka)
Bank Types Number Number of Total % of Deposits % of
of Banks Branches Assets industry Deposits
Assets
State owned 06 3700 3219.1 26.1 2447.4 29.0
Commercial Banks
In present scenario there are 63 banks operating banking activities in Bangladesh. Among them
Scheduled Banks
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6. Basic Bank Limited 21 January, 1989
C. State Owned Specialized Banks
1. Bangladesh Krishi Bank. 1973
2. Rajshahi Krishi Unnayan Bank (RAKUB) 15 March 1987 ( President’s ordinance
No. 58 of 1986)
3. Probashi Kallyan Bank 2010
D. Private Commercial Banks (PCBs)
I. Conventional PCBs
1. AB Bank Limited 12 pril, 1982
2. Bangladesh Commerce Bank Limited 16 September 1999
4. Bank Asia Limited 27 November, 1999
5. Brac Bank Limited 4 July, 2001
6. City Bank Limited 27 March, 1983
7. Dhaka Bank Limited 5 July, 1995
8. Dutch-Bangla Bank Limited 3 June, 1996
9. Eastern Bank Limited 1992
10. IFIC Bank Limited 1976
11. Jamuna Bank Limited 3 June, 2001
12. Meghna Bank Limited 21 April. 2013
13. Mercantile Bank Ltd 2 June 1999
14. Midland Bank 9 April 2013
15. Modhumoti Bank Limited 19 September 2013
16. Mutual Trust Bank Limited 24 October, 1999
17. National Credit and Commerce Bank In 1993 as commercial Bank
Limited
18. NRB Bank Limited 2013
19. NRB commercial Bank Limited 2013
20. NRB Global Bank Limited 2013
21. One Bank Limited May, 1999
22. Premier Bank Limited 10 June, 1999
23. Prime Bank Limited 17 April, 1995
24. Pubali Bank Limited By Bank Nationalisation Ordinance of
1972, denationalized in the year 1983.
25. South Bangla Agriculture and Commerce 25 March, 2013
Bank Limited
26. Southeast Bank Limited March, 1995
27. Standard Bank Limited 3 June, 1999
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28. The Farmers Bank Limited 11 September, 2012
29. Trust Bank Limited 1999
30. United Commercial Bank Limited 1983
31. Uttara Bank Limited By Bank Nationalisation Ordinance of
1972, Denationalized in 1983
32. Shimanto Bank Limited 21 July, 2016
II. Islami Shariah Based PCBs
1. Al-Arafah Islami Bank Limited 27 eptember, 1995
2. Exim Bank Limited 3 August, 1999
3. First Security Islami Bank Limited August 29, 1999
4. ICB Islami Bank Limited April, 1987
5. Islami Bank Bangladesh Limited 13 march, 1983
6. Shahjalal Islami Bank LImited 10 May, 2001
7. Social Islami Bank Limited 22 November, 1995
8. Union Bank Limited 2013
E. Foreign Commercial Banks
Banks Started Operation in Bangladesh
1. Bank Al-Falah Limited 2005
2. Citibank N.A 1995
3. Commercial Bank Of Ceylon PLC 2003
4. Habib Bank Limited 1976
5. National Bank of Pakistan August, 1994
6. Standard Chartered Bank 1905,
7. State Bank of India
8. Woori Bank September 1996
9. HSBC Bank 1996
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Non-Bank Financial Institution:
Non-Bank Financial Institutions (FIs) are those types of financial institutions which are regulated
under Financial Institutions Act, 1993 and controlled by Bangladesh Bank. Now 34 Financial
Institutions are operating in Bangladesh while the maiden one was established in 1981. Out of
the total, 2 is fully government owned, 1 is the subsidiary of a SOCB, 15 were initiated by
private domestic initiative and 15 were initiated by joint venture initiated. Major sources of funds
of FIs are term deposit (at least 3 months tenure), Credit facility from Banks and others FIs, Call
FIs can conduct their business operations with diversified financing model like
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Limited.
23. National Finance Limited.
6. Bay Leasing and Investing Limited.
24. National Housing Finance and
7. CAPM Venture Capital and Finance Limited. Investment Limited.
25. People’s Leasing and Financial
8. Delta Brac Housing Finance Corporation Service Limited.
Limited.
26. Phoenix Finance and Investments
9. Far-east Finance and Investment Limited. Limited.
27. Premier Leasing and Finance
10. FAS Finance and Investment Limited. Limited.
28. Prime Finance and Investment
11. First Finance Limited. Limited.
29. Reliance Finance Limited.
12. GSP Finance Company (Bangladesh) Limited.
30. Saudi-Bangladesh Industrial and
13. Hajj Finance Company Limited. Agricultural Investment Company
Limited.
31. Uttara Finance and Investment
14. IDLC Finance Limited Limited.
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2.2.3 Maturity of the Industry:
Source:
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jsL9K89QOXnamwCg&q=maturity+of+the+industry&oq=maturity+of+the+industry&gs_l=img
.3...2706957.2714250.0.2714890.30.28.0.0.0.0.353.3935.0j13j6j1.20.0....0...1c.1.64.img..10.14.3
058...0j0i67k1j0i8i30k1j0i24k1.0.eOMw9CcWgMI#imgrc=4JlUV7nNMpY-lM:
In this graph we can see the industry life cycle, the growth of an industry’s sales over time is
used to chart the life cycle. The distinct stages of an industry life cycles are: introduction,
growth, shakeout, maturity, and decline. Sales typically begin slowly at the introduction phase,
and then take off rapidly during the growth phase. In the shakeout period demand access in
saturation levels, and in maturity stage the market is totally saturated. In declining phase,
The banking industry of Bangladesh is now in mature stage. Because the market is fully
saturated, demand is narrow to replacement demand, and growth is downcast. Typically the
growth that leftover comes from population spread, bringing new customers into the market or
increasing replacement demand. As the industry goes into maturity, barriers to entry increase and
the threat of entry from potential competitor’s decreases, Competition for market share develops,
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often producing price war, companies focus on minimizing costs and building brand loyalty. By
the time an industry matures, the surviving companies are those that have brand loyalty and
The banking industry, along retail and investment banks, is bound to seasonal trends. The
persistence of important seasonal changing in the demand for capital, the commodity banks trade
in, may seem surprising in a diversified, global economy with comprehensive, well-established
capital markets.
The primary seasonal pattern of the banking industry is a stage of yearly lows in late January and
February, followed by a wave in loans that begins in March and uprising sharply through may,
usually apex in early June. From there need for banking services typically leftover relatively flat
to slightly down with the summer months. This period enhances to around the start of October.
Then from the first part of October through the first part of January, the financial services
In addition to loan movement and need for investment services, the seasonal specimen in the
banking industry can be intimate by examining the function of banking and financial sector
stocks over the 20 year period from 1995 to 2015. The highest average returns on investment for
bank stocks happened in the months of March and April, and secondarily in the months of
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October through December, while the worst-performing month on average for bank stocks in
February.
One factor leading the seasonal pattern for the banking industry is an analogous seasonality in
interest rates. Rates supposed to be downcast in spring and fall and upper in winter and summer
and corporation probably try to gain major financing when rates are lowest. Another factor that
urge the seasonal pattern for the banking industry is the growing demand for investment service
Some external economic facstors affect in a country’s banking industry, those factors are:
2.4.1 Political Factors: Government laws have impact in the state of the banking sector. The
government can interfere in the matters of banking anytime, leaving the industry able to political
influence. This comprises corruption among political parties, or specific regulative laws such as
2.4.2 Economic Factors: The banking industry and economy are connected. How earning flows,
whether the economy is rising or barely survive during time of recession, affects how much
capital banks can ingress. Spending nature, and the cause behind them, affect when customers
borrow or expend funds at banks. Additionally; when inflation appears, the bank realized the
backlash. Inflation affects currency and its worth and causes instability. Foreign investors figure
out twice before give their funds when an individual country’s currency value is high.
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2.4.3 Sociocultural Factors: Cultural impressions, such as buying behavior and necessities,
influence how people see and use banking option. People go to banks for advice and assistance
for loans connected to business, home and academics, Consumers getting knowledge from bank
tellers concerning saving accounts, and bank related credit cards, investments and more.
2.4.4 Technological Factor: Technology is switching how consumers manage their funds. Many
banks deliver a mobile app to witness accounts, transfer funds, and pay bills on smartphones.
Smartphones can scan cheques, and the bank can process it from their end, at their location.
Because of this changes bank can save papers and the necessity to drive straight away to the
branch to manage this affair. Debit cards process also switching. Chips have been changing also,
commanding user to insert card into debit machines rather than swiping.
2.4.5 Legal Factors: The Banking industry follows proper laws concerning privacy, consumer
laws, and trade formation to confirm structure within the industry. Such structures are required
2.4.6 Environmental Factors: With the use of technology, specifically with mobile banking
apps, the usage for paper is being waned. Additionally, the need to lead directly to a branch to
handle affairs is minimized as well. Many issues now become easy through mobile apps and
online banking services. Customer now buy cheques online, can apply for credin card in online
and many of their questioned are answered through online and phone, thus, minimize individual
environmental footsteps.
subjects banks to other requirements, restrictions and guidelines, designed to create market
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transparency among banking institutions and the individuals and corporations with whom they
Licensing and Supervision: Licensing give the license holder the power to own and to
to promote the objectives of the regulator. Often, these requirements are nearly tied to the
Capital requirement: The capital requirements fix a frame on how banks must manage
Reserve requirement: All scheduled banks in Bangladesh have to maintain cash reserve
ratio (CRR) and Statutory liquidity ratio (SLR) in compliance with the instruction given
in clause (1) of article 36 of Bangladesh Bank Order, 1972 and clause (1) of section 33 of
Cash Reserve Ratio (CRR): Every schedule bank has to keep up a balance in cash
with Bangladesh Bank the amount of which will not be lower than such scction of
its total demand and time liabilities as prescribed by Bangladesh Bank from time to
time by notification in the official Gazette. At present the required CRR is 6%.
Statutory Liquidity Ratio: Every scheduled bank has to keep up assets in cash or
gold or in the form of un-encumbered chosen securities the market value of which
shall not be less than such scction of its total demand and time liabilities as
prescribed by Bangladesh Bank from time to time. At present the required SLR is
13% daily for conventional Banks, and 5.5% daily for Islamic Shariah based banks.
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Corporate governance: Corporate governance necessities are intended to motivate the
regulations that are placed on banking institutions is the requirement for disclosure of the
bank finance’s. Particularly for banks that trade on the public market, requires
Credit rating requirement: Banks may be required to obtain and maintain a current
credit rating from an approved credit rating agency, and to disclose it to investors and
prospective investors.
Large exposure restriction: Banks may be restricted from having imprudently large
Bangladesh Bank, being the central bank exerts supervisory controls over the banking sectors.
Bangladesh Bank, the central bank of Bangladesh, has the authority to determine the entry and
exit rules of all the banks operating in Bangladesh. Barriers to entry in Banking Industries
include licensure laws, capital requirements, access to financing, and regulatory compliance and
security concern.
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Other barriers are like trust, people keep more trust to well-known big banks those have major
shares in the market because these industry deals with people’s money and financial fact.
Ultimately, relative to other industry barriers to entry is low in banking industry. While it is not
easy to get people trust and give all service for a new bank but it is easy to start a small bank in a
local area.
Capital is the primary resource for a bank and mainly four suppliers are supply this in banking
industry, those are, customer deposits, mortgages and loans, mortgage-backed securities, loans
from other financial institutions. Bank gets capital from these suppliers and utilizing these
resources to give service to customer to meet their borrowing needs and also reserve enough
The power of suppliers often fluctuates between medium to high because this power largely
depends on market. Big amount depositors have strong power in determining interest rate of their
deposits.
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2.7 Buyer power:
Creditors are considered to be the buyers of the bank. The individual doesn’t pose much of a
threat to the banking industry, but one factor that affects the bank is switching of customer from
one bank to another. But the switching cost is high, so some banks often lower their switching
The internet has greatly increased the power of the consumer in the banking industry. The
internet eases and reduced the cost for consumers to compare the prices of opening/holding
accounts as well as the rates offered at various banks. Because of internet we can transfer our
money from one place to another in a minimum cost, and also make switching costs very low in
terms of time and capital. Sometimes Big amount creditors have strong power in determining
Banking industry’s largest threats of substitute is no other rival banks but non-banking financial
The industry does not bear any actual threat of substitutes from deposits or withdrawals; but
some other non-banking competitors also provide services like insurances, mutual funds, and
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Payment method substitutes also threats. And loans are comparatively high for the industry. For
example, some big companies like, big name electronics, jewelers, car dealers and more tend to
offer preferred financing on “big ticket” items. Sometimes these non-banking companies serve
lower interest rates on payments then the consumer thinks about get loan from those companies.
The banking industry is extremely competitive. This industry has a long time history and now all
have the banking services that everyone wants. Because of this all banks wants to enticement
clients all banks appeal different service to attracts target customers. Banks offer lower
financing, higher rates, investment services, and great opportunity from rival banks. The
competitions always exist in the industry that who can offer the best and fastest services. But
doing these banks also thinks about their ROA (Return on Asset) because banks can experience a
lower ROA. Sometimes we can see consolidation of companies in this industry to reduce rivalry.
Sometimes bank tends to do merger or acquisition with other banks to contempt money in
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2.10 Challenges and Opportunities of Banking sector of Bangladesh:
The banking industry of Bangladesh has emerged a good position over the years, making
attractive profit, sustaining growth, positive competition, and provides pleasant returns to
shareholders. However, some people greed for much without creating platform bring some
Many times in today’s scenario we hear about top most person like director and chairman of
banks involved in politics and many hidden deal occurs that raises question about banks goodwill
and independence of running banks operation. Then it also raises question about all the annual
reports and regulatory paperwork transparency. Some other malpractices also allow some banks
The picture of the banking industry has been stigmatized by several times for several stories
regarding the owners in recent media releases. Despite the considerable advancement made,
other countries are still somehow behaving our banking industry activities as questionable. This
image issue is not only the main problem to developing a respectable and corruption free
industry but there are also the lacking of people, product, compliance and ethics, competition,
change management and technology among other. Stopped the money laundering is now a great
The banking industry badly needs skilled human resources who will not only service old
products but will also create and launch new innovative products. Educating the market remains
the first requirement towards creating new products and developing skilled human resources.
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Beside people and product issues, we need to be ever vigilant about the ever-changing
We have the rules and regulation. But main problem is that we can’t enforce them in an honest
manner. At first the regulator and the legal system should become honest then all the
malpractices and image issue can be avoided. Facing all challenges in a consequential manner
our main goal should be creating a sustainable, profitable and a transparent banking sector. We
have to do a lot and run faster towards a clear visibility to touch the goal. Perhaps, overall
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CHAPTER 3: ANALYSIS OF THE ORGANIZATION:
(JANATA BANK LIMITED)
Janata Bank Limited is one of the largest commercial Bank in Bangladesh. This bank was
established under the Bangladesh Bank presidency order 1972. Former two private banks United
Bank Limited and Union Bank Limited that were performing banking all over the country later
Janata Bank taking branches of these two banks. After the independence the new country
Bangladesh born in 1971, then the newly started Janata Bank started mass banking all over the
country and get facilities from the government as a nationalized commercial bank. By passing
time Janata Bank provide a huge facility and spread all over the country widely and with the
increasing responsibility Janata bank becomes the second largest State owned commercial Bank
in Bangladesh. Janata Bank has 908 branches in the country and 4 overseas branches in United
Arab Emirates. This bank has linked over 1239 foreign correspondent that spread all over the
world. Total employee of this bank is more than 12 thousands (12,939). The head office located
at Motijheel C/A Janata Bhaban the heart of the capital city of Dhaka.
3.1.1 Corporization:
Janta Bank got registered with the Joint Stock of Registers and restructured it as a public limited
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3.1.2 List of Branches:
Offices No.
Local Office 1
Corporate-1 Branch 30
Corporate-2 Branch 77
Overseas Branch 4
Grade-4 Branch 82
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Banking license obtained from 31 May, 2007
Bangladesh Bank:
Phone : +88 02-9560000, 9566020, 9556245-49, 9565041-
45, 9560027-30
Fax: 88-02-9554460, 9553329, 9552078
SWIFT: JANBBDDH
Website: www.jb.com.bd
E-mail: [email protected]
Head office
G.M. Office
Area Office
Regional Office
Branch
affairs on commercial consideration within the board policy of government. The directors are
representatives from both public and private sectors. Members of the board including M.D are
governments appointed out of that at least three have the experience in the field of finance,
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banking, trade, commerce, industry and agriculture. The managing director is the chief executive
of Bank. The Board of Directors is composed of 10 members headed by a chairman. The name
Luna Shamsuddoha
3.1.6 Vision:
To become the effective largest commercial bank in Bangladesh to support socio-economic
3.1.7 Mission:
Janata Bank Limited will be an effective commercial bank by maintaining a stable growth
strategy, delivering high quality financial products, providing excellent customer service through
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an experienced management team and ensuring good corporate governance in every step of
banking network.
3.1.8 Slogan:
3.1.9 Objectives:
To carry on, transact, undertake and conduct the business of banking in all brunches.
Full implementation and utilization of the bank’s excellence programs which aims to
concessionaires and brokers, dealing in exchange, securities and all kinds of mercantile
banking etc.
Janata Bank is awarded the Institute of Cost and Management Accountants of Bangladesh
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Quality Recognition Award 2009.
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3.2 Trend and growth of Janata Bank:
3.2.1 Deposit:
Bank deposits consist of money placed into banking institutions for safekeeping. The deposit is
the great source of money to the banks. Banks collect deposit from public and placed an interest
through agreement and bank used this money as their purpose. The deposit itself is a liability
In the figure 3.2 we see the graphical presentation of deposits scenario of Janata bank, we can
see that collection of deposits gradually increasing from year 2013 to 2017. This is a good sign
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3.2.2 Loan and Advances:
100,000
0
2013 2014 2015 2016 2017
Figure No: 3.3 Loan and advances scenario of Janata Bank Limited.
Source: Annual Report of Janata Bank Limited 2017.
A loan is an amount lent by the lender to the borrower for a definite purpose for a particular time
period. So a loan is one kind of debt provided by a bank to fulfill the long time requirement of a
borrower.
An advance is a credit facility provided to the big corporations to fulfill their daily needs like
salary and wages, admin expense, material expense etc. this credit facility mostly used to run day
Loan and advances are the greatest source of profit to a bank. In the figure 3.3 we can see every
year the amount of loan and advances are increasing from 2013 to 2017. It’s also a good
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3.2.3 Total Assets:
Total asset is one of the main measures of bank’s prosperity, and are defined as all assets owned
by a bank. This includes cash and balances, loans and advances to banks and customers as well
as debt securities.
In the figure 3.4 we can see the amount of assets increasing every year from 2013 to 2017. This
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3.2.4 Net profit after tax:
8,000
6,000 4,808
3,813 Net profit after tax (BDT in
4,000 Million)
2,605 2,687
2,000
0
2013 2014 2015 2016 2017
Figure No: 3.5 Net profit after tax scenario of Janata Bank Limited.
Source: Annual Report of Janata Bank Limited 2017.
Net profit after taxes is simply the net income of a business less all taxes. It is the sum of all
revenues minus all expenses, including cost of goods sold, depreciation, interest and taxes. By
In the figure 3.5 we can follow that in 2013 net profit was a huge amount after that it goes
downward and every year fluctuates but the amount is not so bad from 2014 to 2017. A fairly
good profit remains in every year. So we can conclude that Janata bank is in a profitable
situation.
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3.2.5 Earnings per share:
80
60
Earning per share (BDT in
40 Million)
25.12
19.92
13.61 14.04
20
0
2013 2014 2015 2016 2017
Figure No: 3.6 Earnings per share scenario of Janata Bank Limited.
Source: Annual Report of Janata Bank Limited 2017.
Earnings per share is the portion of the bank’s profit allocated to each outstanding share of
In this graphical presentation of figure 3.6 we can see that in 2013 shareholder earn a great, then
from 2014 to 2017 also earn a satisfactory amount, so overall earnings per share is good.
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3.3 Customer mix of Janata Bank:
Customer mix is the sales driven by a particular type of customer segment expressed as a
percentage of business total sales. Mostly bank earns from giving loan and bank gives loan to
many sectors.
This pie chart shows us in which sector Janata bank gives more loan. We can show in trading
sector more loans are given that is 41% then manufacturing sector 28% and then service sector
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3.4 Product and Service mix of Janata bank:
The number of product/service lines that a company has for its customers is called as
product/service mix. The below list contains Janata bank products and service:
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3.5. Operations of Janata Bank Limited:
Janata bank limited is a leading commercial bank in Bangladesh. Janta bank limited has many
Automated teller machine (ATM) operation: Now a day’s all banks started activities
that are technological friendly. Because by using technology they can give customers
more satisfaction, So Janata Bank Limited also introduced ATM machines to provide
Foreign exchange operation: Janata Bank Limited also do foreign exchange operation.
They exchange one currency for another or the conversion of one currency into another
currency.
Investment: Banks collect deposit from people and banks have to return the amount with
JB software operation: JB software is Janata Bank own software. Janta Bank uses this
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3.6 SWOT analysis of Janata Bank:
SWOT analysis is a strategic planning method used to evaluate the strengths, weaknesses,
opportunities, and threats involved in a business. It involves specifying the objective of the
business venture and identifying the internal and external factors that are favorable and
unfavorable to achieving that objective. From the analysis of internal environment analysis we
can know about strength and weaknesses and from external environment analysis opportunities
and threats.
S= Strengths
W= Weaknesses
O= Opportunities
T= Threats
Source:
https://www.google.com/search?q=swot+analysis&source=lnms&tbm=isch&sa=X&v
ed=0ahUKEwjftY63wuDdAhUGXSsKHfd_BcMQ_AUIDigB&biw=1366&bih=657
#imgrc=cungKkf9W52PoM
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The SWOT analysis constitutes a picture of the organization’s internal weaknesses and strengths
and external threats and opportunities. SWOT analysis gives a clear knowledge about
organization, what will be good for the organization? What things should remove and what to
add? How to handle competition? , And overall strategic analysis of the organization.
3.6.1 Strengths:
Bank’s asset position is quite satisfactory and now there is no fund crisis.
Bank has requisite wealth to sustain in the various challenge of market economy.
Branch location is attractive, Co-ordination and co-operation exists among the staff.
Being a nationalized banking organization, it always gets government support in all of its
operations.
3.6.2 Weaknesses:
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As many employees retire from the bank and new branches open, there is a crisis for
manpower in the bank. Bureaucrat official process hampered the daily internal workflow.
3.6.3 Opportunities:
3.6.4 Threats:
Facing a great competition with other commercial banks and financial institutions
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Janata Bank Ltd. is one of the largest banks in Bangladesh and its overall performance is
satisfactory. But to face challenges of globalization Janata bank should restructure its operation
JBL branches decoration is not up to mark so they should create a good interior decoration and
positive attitude have to show towards employee that will create a smooth working environment.
JBL head office take a lot time to take decisions, they should take decision early. And some
JBL loan recovery system should be categorized in a new way, if this happened then their risk
JBL should go through the online banking firmly as early as possible for better service to the
customer.
JBL should invest in many different sectors because when investment will increased cost of
JBL human resource department should train their employees with computer knowledge and IT
sector and their human resource department should arrange training program frequently, a JBL
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JBL should give opportunity to employee to share their experience and group incentive should be
JBL marketing activities are not sufficient but now a day’s promotional and marketing activity is
JBL should increase promotional campaign and they should participate in social activities for
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CHAPTER 4- MY INTERNSHIP EXPERIENCES
Throughout my internship period, I have been placed in the general banking department as an
intern employee. General banking department performs the majority functions of the bank. It is
the heart of all banking activities. In this department majority functions of a bank are performed.
It is the core department. We know bank operates with others money and this process starts with
the general banking department. This is time most engaged and important department of any
branch because here funds are mobilized, cash are transferring, accounting and remittance related
activities also happened here. General banking is also known as retail banking.
I have tried to present, observe and learned from general banking activities of this branch. I had
an opportunity to be acquainted with the practical banking prevailing in the Hazaribagh Branch,
Janata Bank Limited. I tried my level best to get the best from this opportunity.
Due to time and resource constrained I couldn’t do practical work in all sites, but I tried to know
Direct observation
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Observe JBL website work.
General Banking department performs the core functions of bank, operates day to day transaction
General Banking
Accounting
opening Remittance Cash section Clearing Accounts
section
Accounting opening is the entrance for clients to go into business with bank. It is the base of
banker customer relationship, and this is one of the most crucial sections of a branch, because by
opening accounts bank put together fund for investments. Some rules and regulation maintains
here and some personal documents also collect from customers while opening an account. A
customer can open account as he/she wants; different types of accounts exist, such as:
Current account
Fixed deposit
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Procedures to open an account:
For opening an account, at first the prospective account holder have to apply for opening an
account by filling up an account opening form, in this form all details about account holder must
Nominee’s one copy photo and National ID card’s photocopy. (Main copy has to be
shown).
Incorporation certificate.
Trade license.
And an introducer also needs who has account in this branch and who knows the
prospective account holder. The introducer introduces the prospective account holder
My experience:
In this scenario my duties was to talk with the customers about the accounts facilities, fill up
accounts form, and take signs from them in the form where needed, collects all document from
After fulfilling all formalities, branch manager approval is needed, then the account is ready to
open, the account holder must to deposit 1000 taka as initial deposit for running the account.
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I also fill up the deposit form for customers. If the account is deposit or fixed deposit then the
If the account is current account then the account holder get a cheque book of 20 pages. At the
time account opening account holder normally received a manual cheque book, I also fill up the
account number in manual cheque books, after one month if customer gives requisition then they
get automatic cheque book and a fees is charged for cheque book.
Janata Bank Limited create their own software named JB remittance payment system and
launched this software to their all branches that will provide online cash deposit easily cheque
payment and instant payment of foreign remittance to customer in more secured way. By this
system remittance transfer becomes faster and easy because Virtual Private Network (VPN) is
used. Using this system all voucher and advices are auto-generated that don’t need any human
intervention. Account holder can withdraw money easily from any branch and foreign
My Experience:
In this section, when customer comes, first I will talk to them and collect one photocopy of
national ID card. It’s a rule for customer to submit a photocopy of national ID card when they
come for collect remittance’s money. Then also known the account number from customer and
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give theses to the officer, then the officer saw the documents and clears the process and manager
approval also taken. Then the money transfers to the customer’s account and I wrote the account
number and name in a list book. Here by observing this works I learned about the remittance
transferring procedures.
Banks, as a financial institution, accept surplus money from the people as deposit and give them
opportunity to withdraw the same by cheque, etc. But among the banking activities, cash
department play an important role. It does the main function of a commercial bank, receiving the
deposit and paying the cash on demand. Here cash mobilizes because deposit receives in this
My Experience:
In the cash section, I don’t do any direct work related with cash because it is prohibited for an
intern employee. I do indirect work like, fill up cash slip for customer, give them new slip and
4.1.4 Clearing:
Clearing denotes all activities from the time a commitment is made for a transaction until it is
In clearing house all representative of different banks meet together and receive and deliver
cheque with one another. Bangladesh bank performs this clearing activity. Sonali banks also
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My Experiences:
I have no real experience in this matter. Normally, clearing activities occur outside branch, so I
don’t get the opportunity to be involved in it because I have to do work in the branch.
4.1.5 Accounts:
Accounting department is also an authentic part of a bank. Everyday lots of transaction happened
and these transactions should be record clearly because banks deal with others money and banks
should return this at a time. Improper record can create many problems by mismatching debit
and credit site. To avoid these hazard bank creates a separate department. Which function is to
discrepancy found this department give report to the higher department. This department also
prepared some internal reports, important statements that have to submitted in central bank or
head office.
My Experience:
I noticed that in Hazaribagh branch of Janta Bank every important paper like vouchers is
authorized by two officers, and then it becomes completed. If any suspicious event occurs, then
manager checked also the matters. I also observe officers work in JB software. Here I focused
Besides all this, sometimes I also worked with branch manager, like before write any important
letter he thinks and say and I wrote a draft copy sometimes share my thoughts too, that a
wonderful experience.
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Sometimes when officers do date entry in software I also told them the data from manual books
4.2 Training:
An internship consists of an exchange of services for experience between the intern and the
organization. In Janata Bank I have not given any formal training but informal training I get all
the time. Before starting any work respected officer showed me how the work to complete and I
follow the instruction and do the work. Verbal training and skills training I got most of the time.
I do work in some departments of Hazaribagh Branch of Janata Bank; here I have some
Account opening section: In this area I converse with customers, collect documents and fill up
the form, that makes the officer work easy to complete a account.
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Remittance section: In this area I collect documents, match the documents and wrote the
accounts in a list book. By doing this this reduces the officer work and completes the works
easily.
Cash section: In this section I sometimes fill up slips for customers, and talk to them and if
4.4 Evaluation:
When I do any works I also evaluate my work. Can I complete the work in time? How can I
complete the work more nicely? Can I fulfill the officer need? Are my works having any
Whenever I do works I make these questions to me. And after evaluate my works I find my
drawbacks. After that I try to remove these drawbacks and make the works more fruitful.
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4.5 Skills applied:
Communication:
medium. In the internship period I applied this skill greatly because I have to conversed people a
lot.
Adaptability:
This internship experience is very new for me but I easily adapt with the environment also with
Initiative:
I go there for learn but I also have something to offer. Sometimes I did some works that makes
Time management:
This skills I always maintain in my personal life, study life and also keep maintaining in my
Professionalism:
I always present in the bank in time and leave also in appropriate time. I dressed up myself
Teamwork:
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Banking is teamwork. Teamwork we learn greatly in our university life during the time of group
assignment and report making. In the internship period I also applied this learning. I with other
Courtesy:
In the internship period I always do respectful behavior with officers, manager and customers.
Interpersonal skills:
I have to communicate a lot so in this process my interpersonal skills developed. How to be nice,
friendly to others, I learned more than before. Self-control and patience also build greatly within
me.
Critical thinking:
Critical thinking refers to our ability to analyze and evaluate a situation or issue and form a
judgment. In the internship period my tendency to think critically also develops by observing and
Responsible:
Being an intern and spend times in a real business world, I becomes more responsible than
before.
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Problem solving:
The ability to find creative solutions to problems is a crucial skill for anyone in any career. By
doing the internship and spending time with the officers, I also increase my problem solving
capabilities.
Work ethic:
Branch manager and all the officers are loyal to their work. By following them I also take lesson
Positive attitude:
By spending time in a real business world environment I also feel optimistic and confident about
my career.
Real Knowledge:
The best things is that I get real knowledge about banking sector, I learn a lot activities, observe
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4.7 Application of academic knowledge:
In the internship period I can apply my academic knowledge in really, and I think that’s the best
In my academic times I read and learn about management, which means the process of dealing
with or controlling things or people. In the internship period I greatly apply my management
learning.
In my study time I learned about marketing where read about proper behavior with customer,
products assortment, and promotional activities that I observe here and apply here.
Group work or team work we learn from our academic experiences, which also I apply here.
Team work with my fellow internee and officers was always fruitful.
As a student I learned about banking and some banking terms that also I apply here.
As a finance student I read some banks annual statement in my class so in the intern period that
I learned about making and understanding financial statement in my class that experienced also
SWOT analysis was a learning topic and I apply here in real scenario.
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CHAPTER 5- RECOMMENDATION
On the basis of my observing the following recommendation I would give for the improvement
of departmental operation:
The accounts opening from contains is very informative and takes so much time to complete.
The form should be simplifies with precise information rather unnecessary information. And by
Find an Introducer:
For many new clients find an introducer for open a new account is very problematic. If this
process becomes easy and with proper document customer can open account that will be good.
Computerized system:
Now the time of technological advancement, bank should computerize their all activities. Then
Networking system:
By establishing a strong network system banking activity will be smooth and all country’s
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Decoration:
The Hazaribagh branch should be well decorated as early as possible there are very limited seat
for customer and all three air conditioner are not working so the environment remain warm all
ATM booth:
It is recommended to introduce more ATM booth instead of manual banking system. It will save
costs.
Machines:
Branch should buy few more printers and photocopy machines to improve their service. In the
hazaribagh branch there are only printing machine that creates problem sometimes.
Manpower:
Customers mainly communicate with the employee of a bank. So skilled manpower needed to
Transparency:
Training:
Employee should give proper training that will help to provide exact service to customers and
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Finally the management of JB must identify the weak points to meet the competition in banking
sector.
During my internship period I find some drawbacks of mine and I also think about some
solutions:
Set priority:
I should have the ability to set priorities and to separate the relevant from the irrelevant when
facing the many tasks of the day. I must also possess a sense of urgency, the ability to get the job
done first.
quickly notices a consistent, persistent attitude of cheerfulness and optimism. When we make an
effort to cultivate an attitude of friendliness toward people, they will make extraordinary efforts
Seek knowledge:
Improve performance at work by continually upgrading my work related skills. People are very
impressed with whom who are constantly striving to learn more and seek knowledge in order to
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Personality:
Probably 85% of our success in the world of work will come from our personality. Develop a
good personality also help a lot in workplace and it determines by how much people like me and
respect me.
Keep focused:
I also avoid distraction towards work, should keep focused. Focus is a fundamental quality to
productive people.
Effective communication:
Listening is vital to effective communication. Interrupting others is not right. First we should
Simplifying:
Simplifying something is also necessary. My efficiency will increase by keeping things simple.
I should find my blind spots; blind spots are areas that we are unaware about ourselves. We
should focused ourselves honestly to find this blind spots and should try to change this.
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CHAPTER 6- CONCLUSION
Banks play an important role in the economic development of any country. The fame of banks is
increasing day by day in our country also which leads to raise competition as well. All the public
and private banks now providing almost same product line and service but their ways are slightly
different one from another. So people choose their bank according to their need and satisfaction.
To conclude this report I want to express that it was a great opportunity for me that I could spend
my time in Janata Bank Limited Hazaribagh branch as an internee. Having passed two months in
Janata Bank Hazaribagh branch, I have learned many practical activities of a bank; collect
broader knowledge about general banking activities and other activities too. Manager and other
officers were so friendly and helpful towards me and it was an interesting experience that I will
cherish my whole life. I try to paint those experiences in this report as much I can. In this report I
also try to conclude the banking industry scenario of our country. I also add a simple discussion
of Janata Bank Limited overall condition. Janata Bank Limited is one of the largest banks in
Bangladesh that provide a great service and achieved a supreme position in customers mind.
Day by day Janata bank started automation and technology based customer service that will
increase customer satisfaction and number of customers also. Janata bank gives their customer
prompt and quality service and good behavior. Janata Bank Limited is helping in accumulating
household savings, resource mobilization and employment opportunities for many people which
will gear up the economy as a whole and will contributes in GDP. Some deficiency exists if that
eradicate Janata Bank Limited will be the leading commercial Bank in Bangladesh.
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Hitt, M. A., Ireland, R. D., Hoskisson, R. E., (2013-2014). Strategic management (7th
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