BSB Business Services

Training Package
Implementation Guide - Appendix

Companion Volume
Appendix
Disclaimer
This work has been produced with the assistance of funding provided by the Commonwealth Government
through the Department of Education and Training. The views expressed in this work do not necessarily Innovation & Business Skills Australia
represent the views of the Department of Education and Training. In addition, the Department of Level 11, 176 Wellington Parade
Education and Training does not give warranty or accept any legal liability in relation to the content of this East Melbourne VIC 3002 Australia
work. p 03 9815 7000 e [email protected]
For further information about this Companion Volume or any other work being undertaken by f 03 9815 7001 w www.ibsa.org.au
Innovation and Business Skills Australia (IBSA), please visit www.ibsa.org.au © 2015 Commonwealth of Australia
Contents
Version control and modification history 4

Appendix 1 List of qualifications, skill sets and units of competency 5

Qualifications in the BSB Business Services Training Package release 1 5

Skill sets in the BSB Business Services Training Package release 1 8

Units of competency in the BSB Business Services Training Package release 1 10

Appendix 2 Mapping information 34

Mapping information 34

Qualification mapping 35

Skill sets mapping 41

Unit mapping 44

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 BSB Business Services Training Package
Implementation Guide - Appendix

Version control and modification history

Release number Release date Comments
Release 1 March 2015 Primary release of restructured BSB Business Services Training
Package.
This release of the BSB Business Services Training Package
contains 61 qualifications, 35 skill sets and 563 native units of
competency (comprising 523 units updated to meet Standards
for Training Packages and 40 new units) and 73 imported units
Leadership and Management qualifications added
Managing Diversity qualification added
Portfolio Management qualifications added
Conveyancing qualifications moved from FNS10 Financial
Services Training Package to BSB Business Services Training
Package.

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Appendix 1
List of qualifications,
skill sets and units of
competency

Qualifications in the BSB Business Services Training

Package release 1
Qualification code Qualification title
BSB10115 Certificate I in Business
BSB20115 Certificate II in Business
BSB20215 Certificate II in Customer Engagement
BSB30115 Certificate III in Business
BSB30215 Certificate III in Customer Engagement
BSB30315 Certificate III in Micro Business Operations
BSB30415 Certificate III in Business Administration
BSB30515 Certificate III in Business Administration (International Education)
BSB30615 Certificate III in International Trade
BSB30715 Certificate III in Work Health and Safety
BSB30815 Certificate III in Recordkeeping
BSB30915 Certificate III in Business Administration (Education)
BSB31015 Certificate III in Business Administration (Legal)

5
 Qualification code Qualification title
BSB31115 Certificate III in Business Administration (Medical)
BSB40115 Certificate IV in Advertising
BSB40215 Certificate IV in Business
BSB40315 Certificate IV in Customer Engagement
BSB40415 Certificate IV in Small Business Management
BSB40515 Certificate IV in Business Administration
BSB40615 Certificate IV in Business Sales
BSB40715 Certificate IV in Franchising
BSB40915 Certificate IV in Governance
BSB41015 Certificate IV in Human Resources
BSB41115 Certificate IV in International Trade
BSB41315 Certificate IV in Marketing
BSB41415 Certificate IV in Work Health and Safety
BSB41515 Certificate IV in Project Management Practice
BSB41615 Certificate IV in Purchasing
BSB41715 Certificate IV in Recordkeeping
BSB41915 Certificate IV in Business (Governance)
BSB42015 Certificate IV in Leadership and Management
BSB42215 Certificate IV in Legal Services
BSB50115 Diploma of Advertising
BSB50215 Diploma of Business
BSB50315 Diploma of Customer Engagement
BSB50415 Diploma of Business Administration
BSB50515 Diploma of Franchising
BSB50615 Diploma of Human Resources Management
BSB50715 Diploma of Business (Governance)
BSB50815 Diploma of International Business
BSB51215 Diploma of Marketing
BSB51315 Diploma of Work Health and Safety
BSB51415 Diploma of Project Management
BSB51515 Diploma of Purchasing
BSB51615 Diploma of Quality Auditing

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 BSB Business Services Training Package
Implementation Guide - Appendix

Qualification code Qualification title

BSB51715 Diploma of Recordkeeping
BSB51915 Diploma of Leadership and Management
BSB52015 Diploma of Conveyancing
BSB52215 Diploma of Legal Services
BSB60115 Advanced Diploma of Advertising
BSB60215 Advanced Diploma of Business
BSB60515 Advanced Diploma of Marketing
BSB60615 Advanced Diploma of Work Health and Safety
BSB60815 Advanced Diploma of Recordkeeping
BSB60915 Advanced Diploma of Management (Human Resources)
BSB61015 Advanced Diploma of Leadership and Management
BSB61115 Advanced Diploma of Conveyancing
BSB61215 Advanced Diploma of Program Management
BSB80215 Graduate Diploma in Strategic Leadership
BSB80315 Graduate Certificate in Leadership Diversity
BSB80415 Graduate Diploma of Portfolio Management

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 BSB Business Services Training Package
Implementation Guide - Appendix

Skill sets in the BSB Business Services Training

Package release 1
Skill set code Skill set title
BSBSS00033 Aspiring Supervisor Skill Set
BSBSS00034 Basic Customer Engagement Skill Set
BSBSS00035 Copyright Skill Set
BSBSS00036 Design Fundamentals Skill Set
BSBSS00037 Design Protection Skill Set
BSBSS00038 Franchising Skill Set
BSBSS00039 Governance Induction Skill Set
BSBSS00040 Innovation Leadership Skill Set
BSBSS00041 Innovation Practice Skill Set
BSBSS00042 Intellectual Property Strategic Management Skill Set
BSBSS00043 Key Management Skill Set
BSBSS00044 Key Recordkeeping Skill Set
BSBSS00045 Legal Transcription Skill Set
BSBSS00046 Managing Innovation Skill Set
BSBSS00047 Medical Transcription Skill Set
BSBSS00048 Patent Skill Set
BSBSS00049 Small Business Contracting Skill Set
BSBSS00050 Small Business Financial Management Skill Set
BSBSS00051 Small Business Home-Based Business Skill Set
BSBSS00052 Small Business ATSI Corporate Governance Skill Set
BSBSS00053 Small Business Intellectual Property Skill Set
BSBSS00054 Small Business Marketing Skill Set
BSBSS00055 Small Business Operations Preparatory Skill Set
BSBSS00056 Small Business Preparatory Skill Set
BSBSS00057 Trade Mark Skill Set
BSBSS00058 Workforce Development Implementation Skill Set
BSBSS00059 Workforce Planning and Development Skill Set
BSBSS00060 Energy Efficiency in Business Skill Set

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Skill set code Skill set title
BSBSS00061 Cloud Computing and Digital Skills for Business Skill Set
BSBSS00062 Workplace Supervisor Language, Literacy and Numeracy Skill Set
BSBSS00063 Team Leader Skill Set
BSBSS00064 Promoting Diversity Awareness in the Workplace Skill Set
BSBSS00065 Implementing Policy for Diversity Skill Set
BSBSS00066 Managing Cultural Diversity Skill Set
BSBSS00067 Planning Diversity Skill Set
BSBSS00068 Service Management Skill Set

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 Units of competency in the BSB Business Services
Training Package release 1
Unit code Unit title
BSBADM101 Use business equipment and resources
BSBADM301 Produce texts from shorthand notes
BSBADM302 Produce texts from notes
BSBADM303 Produce texts from audio transcription
BSBADM307 Organise schedules
BSBADM311 Maintain business resources
BSBADM401 Produce complex texts from shorthand notes
BSBADM405 Organise meetings
BSBADM406 Organise business travel
BSBADM407 Administer projects
BSBADM409 Coordinate business resources
BSBADM411 Produce complex texts from audio transcription
BSBADM502 Manage meetings
BSBADM503 Plan and manage conferences
BSBADM504 Plan and implement administrative systems
BSBADM506 Manage business document design and development
BSBADV402 Conduct pre campaign testing
BSBADV403 Monitor advertising production
BSBADV404 Schedule advertisements
BSBADV405 Perform media calculations
BSBADV406 Buy and monitor media
BSBADV407 Apply media analysis and processing tools
BSBADV408 Review advertising media options
BSBADV503 Coordinate advertising research
BSBADV507 Develop a media plan
BSBADV509 Create mass print media advertisements
BSBADV510 Create mass electronic media advertisements
BSBADV602 Develop an advertising campaign

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 BSB Business Services Training Package
Implementation Guide - Appendix

Unit code Unit title

BSBADV603 Manage advertising production
BSBADV604 Execute an advertising campaign
BSBADV605 Evaluate campaign effectiveness
BSBATSIC411 Communicate with the community
BSBATSIC412 Maintain and protect cultural values in the organisation
BSBATSIC511 Plan and conduct a community meeting
BSBATSIL408 Manage a board meeting
BSBATSIL411 Undertake the roles and responsibilities of a board member
BSBATSIL412 Participate effectively as a board member
BSBATSIL413 Review and apply the constitution
BSBATSIL503 Manage conflict
BSBATSIL510 Appoint and work with a manager
BSBATSIL511 Lead the organisation’s strategic planning cycle
BSBATSIL512 Be a leader in the community
BSBATSIM412 Implement a businesslike approach
BSBATSIM414 Oversee the organisation’s annual budget
BSBATSIM416 Oversee organisational planning
BSBATSIM417 Implement organisational plans
BSBATSIM418 Oversee financial management
BSBATSIM419 Contribute to the development and implementation of organisational policies
BSBATSIM420 Oversee asset management
BSBATSIM421 Support a positive and culturally appropriate workplace culture
BSBATSIM505 Control organisational finances
BSBATSIM506 Develop employment policies
BSBATSIM511 Develop enterprise opportunities
BSBATSIM514 Recruit and induct staff
BSBATSIW416 Obtain and manage consultancy services
BSBATSIW417 Select and use technology
BSBATSIW514 Represent your organisation
BSBATSIW515 Secure funding
BSBAUD402 Participate in a quality audit
BSBAUD501 Initiate a quality audit

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 BSB Business Services Training Package
Implementation Guide - Appendix

Unit code Unit title

BSBAUD503 Lead a quality audit
BSBAUD504 Report on a quality audit
BSBCMM101 Apply basic communication skills
BSBCMM201 Communicate in the workplace
BSBCMM301 Process customer complaints
BSBCMM401 Make a presentation
BSBCMM402 Implement effective communication strategies
BSBCMM501 Develop and nurture relationships
BSBCNV501 Take instructions in relation to a transaction
BSBCNV502 Read and interpret a legal document and provide advice
BSBCNV503 Analyse and interpret legal requirements for a transaction
BSBCNV504 Prepare legal documents
BSBCNV505 Finalise the conveyancing transaction
BSBCNV506 Establish and manage a trust account
BSBCNV601 Identify and conduct searches
BSBCOM401 Organise and monitor the operation of compliance management system
BSBCOM402 Implement processes for the management of a breach in compliance requirements
BSBCOM403 Provide education and training on compliance requirements and systems
BSBCOM404 Promote and liaise on compliance requirements, systems and related issues
BSBCOM405 Promote compliance with legislation
BSBCOM406 Conduct work within a compliance framework
BSBCOM501 Identify and interpret compliance requirements
BSBCOM502 Evaluate and review compliance
BSBCOM503 Develop processes for the management of breaches in compliance requirements
BSBCOM601 Research compliance requirements and issues
BSBCOM602 Develop and create compliance requirements
BSBCOM603 Plan and establish compliance management systems
BSBCON401 Work effectively in a business continuity context
BSBCON601 Develop and maintain business continuity plans
BSBCON801 Establish and review the business continuity management framework and strategies
BSBCRT101 Apply critical thinking techniques
BSBCRT301 Develop and extend critical and creative thinking skills
BSBCRT401 Articulate, present and debate ideas

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Unit code Unit title
BSBCRT402 Collaborate in a creative process
BSBCRT403 Explore the history and social impact of creativity
BSBCRT501 Originate and develop concepts
BSBCRT601 Research and apply concepts and theories of creativity
BSBCUE203 Conduct customer engagement
BSBCUE204 Collect data
BSBCUE205 Prepare for work in a customer engagement environment
BSBCUE301 Use multiple information systems
BSBCUE302 Deploy customer service field staff
BSBCUE303 Conduct a telemarketing campaign
BSBCUE304 Provide sales solutions to customers
BSBCUE305 Process credit applications
BSBCUE306 Process complex accounts
BSBCUE307 Work effectively in customer engagement
BSBCUE308 Conduct outbound customer engagement
BSBCUE309 Develop product and service knowledge for customer engagement operation
BSBCUE403 Schedule customer engagement activity
BSBCUE404 Collect, analyse and record information
BSBCUE405 Survey stakeholders to gather and record information
BSBCUE406 Run a multicentre
BSBCUE407 Administer customer engagement technology
BSBCUE501 Develop business continuity strategy
BSBCUE502 Establish a multicentre
BSBCUE503 Manage data interrogation
BSBCUE504 Integrate customer engagement within the organisation
BSBCUE601 Optimise customer engagement operations
BSBCUE602 Manage customer engagement information
BSBCUE603 Design and launch new customer engagement facilities
BSBCUE604 Develop and maintain a service level strategy
BSBCUE605 Develop and maintain a customer engagement marketing strategy
BSBCUE606 Forecast and plan using customer engagement traffic information analysis
BSBCUE607 Manage customer engagement centre staffing
BSBCUE608 Manage customer engagement operational costs

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 Unit code Unit title
BSBCUS201 Deliver a service to customers
BSBCUS301 Deliver and monitor a service to customers
BSBCUS401 Coordinate implementation of customer service strategies
BSBCUS402 Address customer needs
BSBCUS403 Implement customer service standards
BSBCUS501 Manage quality customer service
BSBDES201 Follow a design process
BSBDES202 Evaluate the nature of design in a specific industry context
BSBDES301 Explore the use of colour
BSBDES302 Explore and apply the creative design process to 2D forms
BSBDES303 Explore and apply the creative design process to 3D forms
BSBDES304 Source and apply design industry knowledge
BSBDES305 Source and apply information on the history and theory of design
BSBDES401 Generate design solutions
BSBDES402 Interpret and respond to a design brief
BSBDES403 Develop and extend design skills and practice
BSBDES501 Implement design solutions
BSBDES502 Establish, negotiate and refine a design brief
BSBDES601 Manage design realisation
BSBDES602 Research global design trends
BSBDES801 Research and apply design theory
BSBDIV301 Work effectively with diversity
BSBDIV501 Manage diversity in the workplace
BSBDIV601 Develop and implement diversity policy
BSBDIV801 Conduct strategic diversity workforce planning
BSBDIV802 Conduct strategic planning for diversity learning practices
BSBDIV803 Develop cross cultural communication and negotiation strategies
BSBEBU401 Review and maintain a website
BSBEBU501 Investigate and design e-business solutions
BSBEBU502 Implement e-business solutions
BSBEDU301 Assist with monitoring compliance in international education services
BSBEDU302 Assist in resolution of issues and incidents in an international education environment

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Implementation Guide - Appendix

Unit code Unit title

BSBEDU303 Assist with the provision of international education information
BSBEDU304 Assist with the provision of pastoral care services to international students
BSBEDU305 Assist with international education events and programs
BSBEMS401 Develop and implement business development strategies to expand client base
BSBEMS402 Develop and implement strategies to source and assess candidates
BSBEMS403 Develop and provide employment management services to candidates
BSBEMS404 Manage the recruitment process for client organisations
BSBFIA301 Maintain financial records
BSBFIA302 Process payroll
BSBFIA303 Process accounts payable and receivable
BSBFIA304 Maintain a general ledger
BSBFIA401 Prepare financial reports
BSBFIA402 Report on financial activity
BSBFIA501 Report on finances related to international business
BSBFIM501 Manage budgets and financial plans
BSBFIM502 Manage payroll
BSBFIM601 Manage finances
BSBFIM801 Manage financial resources
BSBFLM303 Contribute to effective workplace relationships
BSBFLM305 Support operational plan
BSBFLM306 Provide workplace information and resourcing plans
BSBFLM309 Support continuous improvement systems and processes
BSBFLM311 Support a workplace learning environment
BSBFLM312 Contribute to team effectiveness
BSBFLM313 Apply language, literacy and numeracy to support others in the workplace
BSBFLM314 Mentor others in the workplace to support their language, literacy and numeracy skill development
BSBFRA301 Work within a franchise
BSBFRA401 Manage compliance with franchisee obligations and legislative requirements
BSBFRA402 Establish a franchise
BSBFRA403 Manage relationship with franchisor
BSBFRA404 Manage a multiple-site franchise
BSBFRA501 Establish a franchise operation

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 BSB Business Services Training Package
Implementation Guide - Appendix

Unit code Unit title

BSBFRA502 Manage a franchise operation
BSBFRA503 Manage establishment of new sites or regions
BSBFRA504 Manage relationships with franchisees
BSBFRA505 Manage closure of a franchise
BSBGOV401 Implement board member responsibilities
BSBGOV402 Work within organisational structure
BSBGOV403 Analyse financial reports and budgets
BSBHRM403 Support performance management process
BSBHRM404 Review human resource functions
BSBHRM405 Support the recruitment, selection and induction of staff
BSBHRM501 Manage human resource services
BSBHRM502 Manage human resource management information systems
BSBHRM505 Manage remuneration and employee benefits
BSBHRM506 Manage recruitment selection and induction processes
BSBHRM507 Manage separation or termination
BSBHRM509 Manage rehabilitation or return to work programs
BSBHRM510 Manage mediation processes
BSBHRM511 Manage expatriate staff
BSBHRM512 Develop and manage performance management processes
BSBHRM513 Manage workforce planning
BSBHRM602 Manage human resource strategic planning
BSBHRM604 Manage employee relations
BSBIND201 Work effectively in a business environment
BSBIND301 Work effectively in an educational environment
BSBIND302 Work effectively in the international education services industry
BSBINM201 Process and maintain workplace information
BSBINM202 Handle mail
BSBINM301 Organise workplace information
BSBINM302 Utilise a knowledge management system
BSBINM303 Handle receipt and despatch of information
BSBINM401 Implement workplace information system
BSBINM501 Manage an information or knowledge management system
BSBINM601 Manage knowledge and information

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Unit code Unit title
BSBINN201 Contribute to workplace innovation
BSBINN301 Promote innovation in a team environment
BSBINN501 Establish systems that support innovation
BSBINN502 Build and sustain an innovative work environment
BSBINN601 Lead and manage organisational change
BSBINN801 Lead innovative thinking and practice
BSBINT301 Apply knowledge of the international trade environment to complete work
BSBINT302 Apply knowledge of legislation relevant to international trade to complete work
BSBINT303 Organise the importing and exporting of goods
BSBINT304 Assist in the international transfer of services
BSBINT305 Prepare business documents for the international trade of goods
BSBINT306 Apply knowledge of international finance and insurance to complete work requirements
BSBINT401 Research international business opportunities
BSBINT405 Apply knowledge of import and export international conventions, laws and finance
BSBINT407 Prepare business advice on export Free-on-Board Value
BSBINT408 Prepare business advice on the taxes and duties for international trade transactions
BSBINT409 Plan for international trade
BSBIPR301 Comply with organisational requirements for protection and use of intellectual property
BSBIPR401 Use and respect copyright
BSBIPR402 Protect and use new inventions and innovations
BSBIPR403 Protect and use brands and business identity
BSBIPR404 Protect and use innovative designs
BSBIPR405 Protect and use intangible assets in small business
BSBIPR501 Manage intellectual property to protect and grow business
BSBIPR601 Develop and implement strategies for intellectual property management
BSBITA401 Design databases
BSBITA601 Configure and optimise customer contact technology
BSBITB501 Establish and maintain a workgroup computer network
BSBITB801 Implement advanced electronic technologies
BSBITS401 Maintain business technology
BSBITU101 Operate a personal computer
BSBITU102 Develop keyboard skills
BSBITU201 Produce simple word processed documents

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 Unit code Unit title
BSBITU202 Create and use spreadsheets
BSBITU203 Communicate electronically
BSBITU301 Create and use databases
BSBITU302 Create electronic presentations
BSBITU303 Design and produce text documents
BSBITU304 Produce spreadsheets
BSBITU305 Conduct online transactions
BSBITU306 Design and produce business documents
BSBITU307 Develop keyboarding speed and accuracy
BSBITU309 Produce desktop published documents
BSBITU401 Design and develop complex text documents
BSBITU402 Develop and use complex spreadsheets
BSBITU404 Produce complex desktop published documents
BSBLDR401 Communicate effectively as a workplace leader
BSBLDR402 Lead effective workplace relationships
BSBLDR403 Lead team effectiveness
BSBLDR404 Lead a diverse workforce
BSBLDR501 Develop and use emotional intelligence
BSBLDR502 Lead and manage effective workplace relationships
BSBLDR503 Communicate with influence
BSBLDR504 Manage diversity in the workplace
BSBLDR801 Lead personal and strategic transformation
BSBLDR802 Lead the strategic planning process for an organisation
BSBLDR803 Develop and cultivate collaborative partnerships and relationships
BSBLDR804 Influence and shape diversity management
BSBLDR805 Lead and influence change
BSBLDR806 Lead and influence ethical practice
BSBLED101 Plan skills development
BSBLED301 Undertake e-learning
BSBLED401 Develop teams and individuals
BSBLED501 Develop a workplace learning environment
BSBLED502 Manage programs that promote personal effectiveness

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Implementation Guide - Appendix

Unit code Unit title

BSBLED503 Maintain and enhance professional practice
BSBLED802 Lead learning strategy implementation
BSBLED803 Implement improved learning practice
BSBLED804 Review enterprise e-learning systems and solutions implementation
BSBLED805 Plan and implement a mentoring program
BSBLED806 Plan and implement a coaching strategy
BSBLED807 Establish career development services
BSBLED808 Conduct a career development session
BSBLED809 Identify and communicate trends in career development
BSBLED810 Develop human capital
BSBLEG301 Apply knowledge of the legal system to complete tasks
BSBLEG302 Carry out search of the public record
BSBLEG303 Deliver court documentation
BSBLEG304 Apply the principles of confidentiality and security within the legal environment
BSBLEG305 Use legal terminology in order to carry out tasks
BSBLEG306 Maintain records for time and disbursements in a legal practice
BSBLEG308 Assist in prioritising and planning activities in a legal practice
BSBLEG403 Maintain trust accounts
BSBLEG413 Identify and apply the legal framework
BSBLEG414 Establish and maintain a file in legal services
BSBLEG415 Apply the principles of contract law
BSBLEG416 Apply the principles of the law of torts
BSBLEG417 Apply the principles of evidence law
BSBLEG418 Produce complex legal documents
BSBLEG510 Apply legal principles in family law matters
BSBLEG511 Apply legal principles in criminal law matters
BSBLEG512 Apply legal principles in property law matters
BSBLEG513 Apply legal principles in corporation law matters
BSBLEG514 Assist with civil procedure
BSBLEG515 Apply legal principles in wills and probate matters
BSBMED301 Interpret and apply medical terminology appropriately
BSBMED302 Prepare and process medical accounts

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Implementation Guide - Appendix

Unit code Unit title

BSBMED303 Maintain patient records
BSBMED304 Assist in controlling stocks and supplies
BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment
BSBMED401 Manage patient recordkeeping system
BSBMGT401 Show leadership in the workplace
BSBMGT402 Implement operational plan
BSBMGT403 Implement continuous improvement
BSBMGT404 Lead and facilitate off-site staff
BSBMGT405 Provide personal leadership
BSBMGT406 Plan and monitor continuous improvement
BSBMGT407 Apply digital solutions to work processes
BSBMGT502 Manage people performance
BSBMGT516 Facilitate continuous improvement
BSBMGT517 Manage operational plan
BSBMGT518 Develop organisation policy
BSBMGT519 Incorporate digital solutions into plans and practices
BSBMGT520 Plan and manage the flexible workforce
BSBMGT521 Plan, implement and review a quality assurance program
BSBMGT605 Provide leadership across the organisation
BSBMGT608 Manage innovation and continuous improvement
BSBMGT615 Contribute to organisation development
BSBMGT616 Develop and implement strategic plans
BSBMGT617 Develop and implement a business plan
BSBMGT618 Develop an engagement centre business plan
BSBMGT619 Identify and implement business innovation
BSBMGT621 Design and manage the enterprise quality management system
BSBMGT622 Manage resources
BSBMGT623 Monitor corporate governance activities
BSBMGT624 Develop and implement corporate social responsibility
BSBMGT801 Direct the development of a knowledge management strategy for a business
BSBMGT802 Lead design and review of enterprise systems
BSBMGT803 Use financial and economic information for strategic decision making
BSBMKG401 Profile the market

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Unit code Unit title
BSBMKG402 Analyse consumer behaviour for specific markets
BSBMKG408 Conduct market research
BSBMKG409 Design direct response offers
BSBMKG410 Test direct marketing activities
BSBMKG411 Analyse direct marketing databases
BSBMKG412 Conduct e-marketing communications
BSBMKG413 Promote products and services
BSBMKG414 Undertake marketing activities
BSBMKG415 Research international markets
BSBMKG416 Market goods and services internationally
BSBMKG501 Identify and evaluate marketing opportunities
BSBMKG502 Establish and adjust the marketing mix
BSBMKG506 Plan market research
BSBMKG507 Interpret market trends and developments
BSBMKG508 Plan direct marketing activities
BSBMKG509 Implement and monitor direct marketing activities
BSBMKG510 Plan e-marketing communications
BSBMKG511 Analyse data from international markets
BSBMKG512 Forecast international market and business needs
BSBMKG513 Promote products and services to international markets
BSBMKG514 Implement and monitor marketing activities
BSBMKG515 Conduct a marketing audit
BSBMKG516 Profile international markets
BSBMKG517 Analyse consumer behaviour for specific international markets
BSBMKG518 Plan and implement services marketing
BSBMKG519 Plan and implement business-to-business marketing
BSBMKG520 Manage compliance within the marketing legislative framework
BSBMKG521 Plan and implement sponsorship and event marketing
BSBMKG522 Plan measurement of marketing effectiveness
BSBMKG523 Design and develop an integrated marketing communication plan
BSBMKG603 Manage the marketing process
BSBMKG605 Evaluate international marketing opportunities
BSBMKG606 Manage international marketing programs

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 Unit code Unit title
BSBMKG607 Manage market research
BSBMKG608 Develop organisational marketing objectives
BSBMKG609 Develop a marketing plan
BSBMKG610 Develop, implement and monitor a marketing campaign
BSBMKG611 Manage measurement of marketing effectiveness
BSBPMG409 Apply project scope management techniques
BSBPMG410 Apply project time-management techniques
BSBPMG411 Apply project quality-management techniques
BSBPMG412 Apply project cost-management techniques
BSBPMG413 Apply project human resources management approaches
BSBPMG414 Apply project information management and communications techniques
BSBPMG415 Apply project risk-management techniques
BSBPMG416 Apply project procurement procedures
BSBPMG417 Apply project life cycle management processes
BSBPMG418 Apply project stakeholder engagement techniques
BSBPMG511 Manage project scope
BSBPMG512 Manage project time
BSBPMG513 Manage project quality
BSBPMG514 Manage project cost
BSBPMG515 Manage project human resources
BSBPMG516 Manage project information and communication
BSBPMG517 Manage project risk
BSBPMG518 Manage project procurement
BSBPMG519 Manage project stakeholder engagement
BSBPMG520 Manage project governance
BSBPMG521 Manage project integration
BSBPMG522 Undertake project work
BSBPMG601 Direct the integration of projects
BSBPMG602 Direct the scope of a project program
BSBPMG603 Direct time management of a project program
BSBPMG604 Direct cost management of a project program
BSBPMG605 Direct quality management of a project program

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Implementation Guide - Appendix

Unit code Unit title

BSBPMG606 Direct human resources management of a project program
BSBPMG607 Direct communications management of a project program
BSBPMG609 Direct procurement and contracting for a project program
BSBPMG610 Enable program execution
BSBPMG611 Facilitate stakeholder engagement
BSBPMG612 Implement program governance
BSBPMG613 Manage benefits
BSBPMG614 Engage in collaborative alliances
BSBPMG615 Manage program delivery
BSBPMG616 Manage program risk
BSBPMG617 Provide leadership for the program
BSBPMG801 Prioritise projects and programs
BSBPMG802 Select and balance the portfolio
BSBPMG803 Manage and review portfolio performance
BSBPMG804 Govern the portfolio
BSBPMG805 Lead the portfolio
BSBPMG806 Manage portfolio communications and change
BSBPMG807 Manage portfolio resources
BSBPMG808 Manage portfolio risk
BSBPRO301 Recommend products and services
BSBPRO401 Develop product knowledge
BSBPUB401 Develop and apply knowledge of public relations industry
BSBPUB402 Develop public relations campaigns
BSBPUB403 Develop public relations documents
BSBPUB501 Manage the public relations publication process
BSBPUB502 Develop and manage complex public relations campaigns
BSBPUB503 Manage fundraising and sponsorship activities
BSBPUB504 Develop and implement crisis management plans
BSBPUR301 Purchase goods and services
BSBPUR401 Plan purchasing
BSBPUR402 Negotiate contracts
BSBPUR403 Conduct international purchasing

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Implementation Guide - Appendix

Unit code Unit title

BSBPUR501 Develop, implement and review purchasing strategies
BSBPUR502 Manage supplier relationships
BSBPUR503 Manage international purchasing
BSBPUR504 Manage a supply chain
BSBREL401 Establish networks
BSBREL402 Build client relationships and business networks
BSBREL403 Implement international client relationship strategies
BSBREL501 Build international client relationships
BSBREL502 Build international business networks
BSBRES401 Analyse and present research information
BSBRES404 Research legal information using primary sources
BSBRES502 Research legal information using secondary sources
BSBRES801 Initiate and lead applied research
BSBRKG301 Control records
BSBRKG302 Undertake disposal
BSBRKG303 Retrieve information from records
BSBRKG304 Maintain business records
BSBRKG305 Review recordkeeping functions
BSBRKG401 Review the status of a record
BSBRKG402 Provide information from and about records
BSBRKG403 Set up a business or records system for a small business
BSBRKG404 Monitor and maintain records in an online environment
BSBRKG502 Manage and monitor business or records systems
BSBRKG505 Document or reconstruct a business or records system
BSBRKG506 Develop and maintain terminology and classification schemes
BSBRKG601 Define recordkeeping framework
BSBRKG603 Prepare a functional analysis for an organisation
BSBRKG604 Determine security and access rules and procedures
BSBRKG605 Determine records requirements to document a function
BSBRKG606 Design a records retention and disposal schedule
BSBRKG607 Document and monitor the record creating context
BSBRKG608 Plan management of records over time
BSBRSK401 Identify risk and apply risk management processes

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Unit code Unit title
BSBRSK501 Manage risk
BSBSLS407 Identify and plan sales prospects
BSBSLS408 Present, secure and support sales solutions
BSBSLS501 Develop a sales plan
BSBSLS502 Lead and manage a sales team
BSBSMB201 Identify suitability for micro business
BSBSMB301 Investigate micro business opportunities
BSBSMB302 Develop a micro business proposal
BSBSMB303 Organise finances for the micro business
BSBSMB304 Determine resource requirements for the micro business
BSBSMB305 Comply with regulatory, taxation and insurance requirements for the micro business
BSBSMB306 Plan a home based business
BSBSMB307 Set up information and communications technology for the micro business
BSBSMB308 Improve energy efficiency in micro or small business operations
BSBSMB401 Establish legal and risk management requirements of small business
BSBSMB402 Plan small business finances
BSBSMB403 Market the small business
BSBSMB404 Undertake small business planning
BSBSMB405 Monitor and manage small business operations
BSBSMB406 Manage small business finances
BSBSMB407 Manage a small team
BSBSMB408 Manage personal, family, cultural and business obligations
BSBSMB409 Build and maintain relationships with small business stakeholders
BSBSMB410 Review and implement energy efficiency in business operations
BSBSMB411 Manage specialist external advisory services
BSBSMB412 Introduce cloud computing into business operations
BSBSUS201 Participate in environmentally sustainable work practices
BSBSUS301 Implement and monitor environmentally sustainable work practices
BSBSUS501 Develop workplace policy and procedures for sustainability
BSBWHS201 Contribute to health and safety of self and others
BSBWHS301 Maintain workplace safety
BSBWHS302 Apply knowledge of WHS legislation in the workplace
BSBWHS303 Participate in WHS hazard identification, risk assessment and risk control

25
 Unit code Unit title
BSBWHS304 Participate effectively in WHS communication and consultation processes
BSBWHS305 Contribute to WHS issue resolution
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBWHS402 Assist with compliance with WHS laws
BSBWHS403 Contribute to implementing and maintaining WHS consultation and participation processes
BSBWHS404 Contribute to WHS hazard identification, risk assessment and risk control
BSBWHS405 Contribute to implementing and maintaining WHS management systems
BSBWHS406 Assist with responding to incidents
BSBWHS407 Assist with claims management, rehabilitation and return-to-work programs
BSBWHS408 Assist with effective WHS management of contractors
BSBWHS409 Assist with workplace monitoring processes
BSBWHS410 Contribute to work-related health and safety measures and initiatives
BSBWHS501 Ensure a safe workplace
BSBWHS502 Manage effective WHS consultation and participation processes
BSBWHS503 Contribute to the systematic management of WHS risk
BSBWHS504 Manage WHS risks
BSBWHS505 Investigate WHS incidents
BSBWHS506 Contribute to developing, implementing and maintaining WHS management systems
BSBWHS507 Contribute to managing WHS information systems
BSBWHS508 Manage WHS hazards associated with plant
BSBWHS509 Facilitate the development and use of risk management tools
BSBWHS510 Contribute to implementing emergency procedures
BSBWHS601 Apply legislative frameworks for WHS
BSBWHS602 Facilitate WHS activities
BSBWHS603 Implement WHS risk management
BSBWHS604 Evaluate the WHS performance of organisations
BSBWHS605 Develop, implement and maintain WHS management systems
BSBWHS606 Conduct a WHS audit
BSBWHS607 Apply ergonomics to manage WHS risks
BSBWHS608 Assist with applying occupational hygiene to manage WHS risks
BSBWHS609 Advise on the application of safe design principles to control WHS risks
BSBWOR201 Manage personal stress in the workplace

26
 BSB Business Services Training Package
Implementation Guide - Appendix

Unit code Unit title

BSBWOR202 Organise and complete daily work activities
BSBWOR203 Work effectively with others
BSBWOR204 Use business technology
BSBWOR301 Organise personal work priorities and development
BSBWOR302 Work effectively as an off-site worker
BSBWOR403 Manage stress in the workplace
BSBWOR404 Develop work priorities
BSBWOR501 Manage personal work priorities and professional development
BSBWOR502 Lead and manage team effectiveness
BSBWRK409 Prepare for and participate in dispute resolution
BSBWRK411 Support employee and industrial relations procedures
BSBWRK510 Manage employee relations
BSBWRT301 Write simple documents
BSBWRT401 Write complex documents
BSBWRT501 Write persuasive copy

© 2015 Commonwealth of Australia

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 BSB Business Services Training Package
Implementation Guide - Appendix

Units of competency with pre-requisites

No units of competency in this training package have pre-requisites.

© 2015 Commonwealth of Australia

28
Imported units of competency
A range of units of competency have been imported into the BSB Business Services Training Package to provide greater flexibility,
choice and transferability of skills within the industry.

Imported unit code Imported unit title Origin

AHCBUS607A Implement a monitoring, evaluation and reporting program AHC10 Agriculture,
Horticulture and
Conservation and Land
Management Training
Package
CHCAD402D Support the interests, rights and needs of clients within duty of CHC08 Community Services
care requirements Training Package
CHCCS407C Operate referral procedures CHC08 Community Services
Training Package
CHCCS412E Deliver and develop client services CHC08 Community Services
Training Package
CHCFAM504C Respond to and contain critical incidents CHC08 Community Services
Training Package
CHCINF505D Meet statutory and organisation information requirements CHC08 Community Services
Training Package
CHCORG501B Facilitate workplace change and innovation CHC08 Community Services
Training Package
CHCPOL403C Undertake research activities CHC08 Community Services
Training Package
CPPDSM4047A Implement and monitor procurement process CPP07 Property Services
Training Package
CPPWMT3044A Identify wastes and hazards CPP07 Property Services
Training Package
CUFWRT401A Edit text CUF07 Property Services
Training Package
CUFWRT402A Write extended stories CUF07 Property Services
Training Package
FNSACC301 Process financial transactions and extract interim reports FNS Financial Services
Training Package
FNSACC403 Make decisions in a legal context FNS Financial Services
Training Package

29
 Imported unit code Imported unit title Origin
FNSACC406 Set up and operate a computerised accounting system FNS Financial Services
Training Package
FNSCUS501 Develop and nurture relationships with clients, other professionals FNS Financial Services
and third party referrers Training Package
FNSFLT201 Develop and use a personal budget FNS Financial Services
Training Package
FNSFLT203 Develop knowledge of debt and consumer credit FNS Financial Services
Training Package
FNSINC401 Apply principles of professional practice to work in the financial FNS Financial Services
services industry Training Package
FNSORG601 Negotiate to achieve goals and manage disputes FNS Financial Services
Training Package
FNSORG602 Develop and manage financial systems FNS Financial Services
Training Package
FNSPRM601 Establish, supervise and monitor practice systems to conform with FNS Financial Services
legislation and regulations Training Package
FNSPRM602 Improve the practice FNS Financial Services
Training Package
FNSPRM603 Grow the practice FNS Financial Services
Training Package
FNSSAM301 Identify opportunities for cross-selling products and services FNS Financial Services
Training Package
FNSSAM402 Implement a sales plan FNS Financial Services
Training Package
HLTAID003 Provide first aid HLT Health Training Package
HLTAID005 Provide first aid in remote situation HLT Health Training Package
ICTICT103 Use, communicate and search securely on the internet ICT Information and
Communications Technology
Training Package
ICTICT203 Operate application software packages ICT Information and
Communications Technology
Training Package
ICTICT209 Interact with ICT clients ICT Information and
Communications Technology
Training Package

30
 BSB Business Services Training Package
Implementation Guide - Appendix

Imported unit code Imported unit title Origin

ICTICT511 Match ICT needs with the strategic direction of the enterprise ICT Information and
Communications Technology
Training Package
ICTICT515 Verify client business requirements ICT Information and
Communications Technology
Training Package
ICTICT602 Develop contracts and manage contracted performance ICT Information and
Communications Technology
Training Package
ICTICT606 Develop communities of practice ICT Information and
Communications Technology
Training Package
ICTSAS204 Record client support requirements ICT Information and
Communications Technology
Training Package
ICTSAS305 Provide ICT advice to clients ICT Information and
Communications Technology
Training Package
ICTWEB201 Use social media tools for collaboration and engagement ICT Information and
Communications Technology
Training Package
MSAENV472B Implement and monitor environmentally sustainable work MSA07 Manufacturing
practices Training Package
MSS015002A Develop strategies for more sustainable use of resources MSS11 Sustainability
Training Package
PSPETHC301B Uphold the values and principles of public service PSP12 Public Sector Training
Package
PSPETHC401A Uphold and support the values and principles of public service PSP12 Public Sector Training
Package
PSPETHC501B Promote the values and ethos of public service PSP12 Public Sector Training
Package
PSPGOV314A Contribute to conflict management PSP12 Public Sector Training
Package
PSPGOV406B Gather and analyse information PSP12 Public Sector Training
Package

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 BSB Business Services Training Package
Implementation Guide - Appendix

Imported unit code Imported unit title Origin

PSPGOV407B Provide a quotation PSP12 Public Sector Training
Package
PSPGOV422A Apply government processes PSP12 Public Sector Training
Package
PSPGOV507A Undertake negotiations PSP12 Public Sector Training
Package
PSPGOV602B Establish and maintain strategic networks PSP12 Public Sector Training
Package
PSPLEGN301B Comply with legislation in the public sector PSP12 Public Sector Training
Package
PSPMNGT607B Develop a business case PSP12 Public Sector Training
Package
PSPPOL404A Support policy implementation PSP12 Public Sector Training
Package
PSPPROC406B Procure goods and services PSP12 Public Sector Training
Package
PSPPROC411A Plan procurement PSP12 Public Sector Training
Package
PSPPROC412A Develop and distribute requests for offers PSP12 Public Sector Training
Package
PSPPROC413A Select providers and develop contracts PSP12 Public Sector Training
Package
PSPPROC503B Manage contract performance PSP12 Public Sector Training
Package
PSPPROC504B Finalise contracts PSP12 Public Sector Training
Package
PSPPROC506A Plan to manage a contract PSP12 Public Sector Training
Package
PSPPROC607A Manage strategic contracts PSP12 Public Sector Training
Package
PUAWER001B Identify, prevent and report potential workplace emergency PUA12 Public Safety Training
situations Package
PUAWER002B Ensure workplace emergency prevention procedures, systems and PUA12 Public Safety Training
processes are implemented Package

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Imported unit code Imported unit title Origin
PUAWER003B Manage and monitor workplace emergency procedures, equipment PUA12 Public Safety Training
and other resources Package
PUAWER004B Respond to workplace emergencies PUA12 Public Safety Training
Package
SIRXQUA001A Develop innovative ideas at work SIR07 Retail Services
Training Package
SIRXQUA002A Lead a team to foster innovation SIR07 Retail Services
Training Package
TAEASS301B Contribute to assessment TAE Training and Education
Training Package
TAEDEL301A Provide work skill instruction TAE Training and Education
Training Package
TAEDEL401A Plan, organise and deliver group-based learning TAE Training and Education
Training Package
TAEDEL402A Plan, organise and facilitate learning in the workplace TAE Training and Education
Training Package
TAEDEL404A Mentor in the workplace TAE Training and Education
Training Package
TAETAS501B Undertake organisational training needs analysis TAE Training and Education
Training Package
TLIE4006A Collect, analyse and present workplace data and information TLI Transport and Logistics
Training Package

33
 Appendix 2
Mapping information

Mapping information
The information provided is a general summary only. IBSA
recommends using the Compare Content Tool available
on the training.gov.au (TGA) website for more information
about specific changes. Visit https://www.youtube.com/
watch?v=EjhNe3Bu0H4 to watch a video on how to use this tool.

34
 BSB Business Services Training Package
Implementation Guide - Appendix

Qualification mapping
Mapping from BSB07 Business Services Training Package version 9 to BSB Business Services Training Package release 1.
Key: E = equivalent, N = not equivalent, N/A = not applicable

Qualification code and title Qualification code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSB10112 Certificate I in BSB10115 Certificate I in Updated to meet Standards for Training Packages E
Business Business
BSB20112 Certificate II in BSB20115 Certificate II in Updated to meet Standards for Training Packages E
Business Business
BSB20211 Certificate II in BSB20215 Certificate II in Updated to meet Standards for Training Packages E
Customer Contact Customer Engagement Title changed to reflect industry practice
BSB30112 Certificate III in BSB30115 Certificate III in Updated to meet Standards for Training Packages E
Business Business
BSB30211 Certificate III in BSB30215 Certificate III in Updated to meet Standards for Training Packages E
Customer Contact Customer Engagement Title changed to reflect industry practice
BSB30307 Certificate III in BSB30315 Certificate III in Updated to meet Standards for Training Packages E
Micro Business Operations Micro Business Operations
BSB30412 Certificate III in BSB30415 Certificate III in Updated to meet Standards for Training Packages E
Business Administration Business Administration
BSB30507 Certificate III in BSB30515 Certificate III in Updated to meet Standards for Training Packages E
Business Administration Business Administration
(International Education) (International Education)
BSB30612 Certificate III in BSB30615 Certificate III in Updated to meet Standards for Training Packages E
International Trade International Trade
BSB30712 Certificate III in BSB30715 Certificate III in Updated to meet Standards for Training Packages E
Work Health and Safety Work Health and Safety
BSB30807 Certificate III in BSB30815 Certificate III in Updated to meet Standards for Training Packages E
Recordkeeping Recordkeeping
BSB30912 Certificate III in BSB30915 Certificate III in Updated to meet Standards for Training Packages E
Business Administration Business Administration
(Education) (Education)

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 BSB Business Services Training Package
Implementation Guide - Appendix

Qualification code and title Qualification code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSB31012 Certificate III in BSB31015 Certificate III in Updated to meet Standards for Training Packages E
Business Administration Business Administration
(Legal) (Legal)
BSB31112 Certificate III in BSB31115 Certificate III in Updated to meet Standards for Training Packages E
Business Administration Business Administration
(Medical) (Medical)
BSB40107 Certificate IV in BSB40115 Certificate IV in Updated to meet Standards for Training Packages E
Advertising Advertising
BSB40110 Certificate IV in BSB42215 Certificate IV in Updated to meet Standards for Training Packages E
Legal Services Legal Services
BSB40212 Certificate IV in BSB40215 Certificate IV in Updated to meet Standards for Training Packages E
Business Business
BSB40312 Certificate IV in BSB40315 Certificate IV in Updated to meet Standards for Training Packages E
Customer Contact Customer Engagement Title changed to reflect industry practice
BSB40407 Certificate IV in BSB40415 Certificate IV in Updated to meet Standards for Training Packages E
Small Business Management Small Business Management
BSB40507 Certificate IV in BSB40515 Certificate IV in Updated to meet Standards for Training Packages E
Business Administration Business Administration
BSB40610 Certificate IV in BSB40615 Certificate IV in Updated to meet Standards for Training Packages E
Business Sales Business Sales
BSB40707 Certificate IV in BSB40715 Certificate IV in Updated to meet Standards for Training Packages E
Franchising Franchising
BSB40812 Certificate IV in BSB42015 Certificate IV in Updated to meet Standards for Training Packages N
Frontline Management Leadership and Management Two new core units
Changes to grouping and number of electives
offered
Number of electives required increased from six
to eight
BSB40907 Certificate IV in BSB40915 Certificate IV in Updated to meet Standards for Training Packages E
Governance Governance
BSB41013 Certificate IV in BSB41015 Certificate IV in Updated to meet Standards for Training Packages E
Human Resources Human Resources

© 2015 Commonwealth of Australia

36
Qualification code and title Qualification code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSB41107 Certificate IV in BSB41115 Certificate IV in Updated to meet Standards for Training Packages E
International Trade International Trade
BSB41307 Certificate IV in BSB41315 Certificate IV in Updated to meet Standards for Training Packages E
Marketing Marketing
BSB41412 Certificate IV in BSB41415 Certificate IV in Updated to meet Standards for Training Packages E
Work Health and Safety Work Health and Safety Strengthened assessment conditions in unit
BSBWHS402
BSB41513 Certificate IV in BSB41515 Certificate IV in Updated to meet Standards for Training Packages E
Project Management Practice Project Management Practice
BSB41607 Certificate IV in BSB41615 Certificate IV in Updated to meet Standards for Training Packages E
Purchasing Purchasing
BSB41707 Certificate IV in BSB41715 Certificate IV in Updated to meet Standards for Training Packages E
Recordkeeping Recordkeeping
BSB41807 Certificate IV N/A Deleted due to lack of demand N/A
in Unionism and Industrial
Relations
BSB41910 Certificate IV in BSB41915 Certificate IV in Updated to meet Standards for Training Packages E
Business (Governance) Business (Governance)
BSB50107 Diploma of BSB50115 Diploma of Updated to meet Standards for Training Packages E
Advertising Advertising
BSB50110 Diploma of Legal BSB52215 Diploma of Legal Updated to meet Standards for Training Packages E
Services Services
BSB50207 Diploma of Business BSB50215 Diploma of Business Updated to meet Standards for Training Packages E
BSB50311 Diploma of BSB50315 Diploma of Updated to meet Standards for Training Packages E
Customer Contact Customer Engagement Title changed to reflect industry practice
BSB50407 Diploma of BSB50415 Diploma of Business Updated to meet Standards for Training Packages E
Business Administration Administration
BSB50507 Diploma of BSB50515 Diploma of Updated to meet Standards for Training Packages E
Franchising Franchising
BSB50613 Diploma of Human BSB50615 Diploma of Human Updated to meet Standards for Training Packages E
Resources Management Resources Management
BSB50710 Diploma of Business BSB50715 Diploma of Business Updated to meet Standards for Training Packages E
(Governance) (Governance)

37
 Qualification code and title Qualification code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSB50807 Diploma of BSB50815 Diploma of Updated to meet Standards for Training Packages E
International Business International Business
BSB51107 Diploma of BSB51915 Diploma of Updated to meet Standards for Training Packages N
Management Leadership and Management Structure of qualification changed from elective
only to core and elective
Number of units required increased from 8 to 12
BSB51207 Diploma of BSB51215 Diploma of Updated to meet Standards for Training Packages E
Marketing Marketing
BSB51312 Diploma of Work BSB51315 Diploma of Work Updated to meet Standards for Training Packages E
Health and Safety Health and Safety
BSB51413 Diploma of Project BSB51415 Diploma of Project Updated to meet Standards for Training Packages E
Management Management
BSB51507 Diploma of BSB51515 Diploma of Updated to meet Standards for Training Packages E
Purchasing Purchasing
BSB51607 Diploma of Quality BSB51615 Diploma of Quality Updated to meet Standards for Training Packages E
Auditing Auditing
BSB51707 Diploma of BSB51715 Diploma of Updated to meet Standards for Training Packages E
Recordkeeping Recordkeeping
BSB51807 Diploma of Unionism N/A Deleted due to lack of demand N/A
and Industrial Relations
BSB60110 Advanced Diploma BSB60115 Advanced Diploma Updated to meet Standards for Training Packages E
of Advertising of Advertising
BSB60207 Advanced Diploma BSB60215 Advanced Diploma Updated to meet Standards for Training Packages E
of Business of Business
BSB60407 Advanced Diploma BSB61015 Advanced Updated to meet Standards for Training Packages N
of Management Diploma of Leadership and Number of units required increased from 8 to 12
Management
Core unit changes and increased from 3 to 4
Elective bank changes and electives increased
from 5 to 8
BSB60507 Advanced Diploma BSB60515 Advanced Diploma Updated to meet Standards for Training Packages E
of Marketing of Marketing

38
 BSB Business Services Training Package
Implementation Guide - Appendix

Qualification code and title Qualification code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSB60612 Advanced Diploma BSB60615 Advanced Diploma Updated to meet Standards for Training Packages E
of Work Health and Safety of Work Health and Safety
BSB60707 Advanced Diploma BSB61215 Advanced Diploma Updated to meet Standards for Training Packages N
of Project Management of Program Management Number of units required increased from 9 to 12
Structure changed from core only to core and
electives
Significant changes to units
BSB60807 Advanced Diploma BSB60815 Advanced Diploma Updated to meet Standards for Training Packages E
of Recordkeeping of Recordkeeping
BSB60907 Advanced Diploma BSB60915 Advanced Diploma Updated to meet Standards for Training Packages E
of Management (Human of Management (Human
Resources) Resources)
N/A BSB80215 Graduate Diploma in New qualification N/A
Strategic Leadership
N/A BSB80315 Graduate New qualification N/A
Certificate in Leadership
Diversity
N/A BSB80415 Graduate Diploma New qualification N/A
of Portfolio Management

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 BSB Business Services Training Package
Implementation Guide - Appendix

Qualifications brought into the BSB Business Services Training Package

from the FNS10 Financial Services Training Package

Qualification code and title Qualification code and title Comments E/N
FNS10 Financial Services BSB Business Services
version 5.1 release 1
FNS50411 Diploma of BSB52015 Diploma of Updated to meet Standards for Training Packages E
Conveyancing Conveyancing Qualification moved from Financial Services
Training Package to Business Services Training
Package
FNS60311 Advanced Diploma BSB61115 Advanced Diploma of Updated to meet Standards for Training Packages E
of Conveyancing Conveyancing Qualification moved from Financial Services
Training Package to Business Services Training
Package

© 2015 Commonwealth of Australia

40
Skill sets mapping
Mapping from BSB07 Business Services Training Package version 9 to BSB Business Services Training Package release 1.
Key: E = equivalent, N = not equivalent, N/A = not applicable

Skill set code and title Skill set code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBSS00001 Aspiring BSBSS00033 Aspiring Updated to meet Standards for Training Package E
Supervisor Skill Set Supervisor Skill Set
BSBSS00002 Basic Contact BSBSS00034 Basic Customer Updated to meet Standards for Training Package E
Centre Operations Skill Set Engagement Skill Set Title changed to reflect industry practice
BSBSS00003 Copyright Skill BSBSS00035 Copyright Skill Updated to meet Standards for Training Package E
Set Set
BSBSS00004 Design BSBSS00036 Design Updated to meet Standards for Training Package E
Fundamentals Skill Set Fundamentals Skill Set
BSBSS00005 Design BSBSS00037 Design Updated to meet Standards for Training Package E
Protection Skill Set Protection Skill Set
BSBSS00006 Franchising Skill BSBSS00038 Franchising Skill Updated to meet Standards for Training Package E
Set Set
BSBSS00007 Governance BSBSS00039 Governance Updated to meet Standards for Training Package E
Induction Skill Set Induction Skill Set
BSBSS00008 Innovation BSBSS00040 Innovation Updated to meet Standards for Training Package E
Leadership Skill Set Leadership Skill Set
BSBSS00009 Innovation BSBSS00041 Innovation Updated to meet Standards for Training Package E
Practice Skill Set Practice Skill Set
BSBSS00010 Intellectual BSBSS00042 Intellectual Updated to meet Standards for Training Package E
Property Strategic Property Strategic
Management Skill Set Management Skill Set
BSBSS00011 Key Management BSBSS00043 Key Updated to meet Standards for Training Package E
Skill Set Management Skill Set
BSBSS00012 Key BSBSS00044 Key Updated to meet Standards for Training Package E
Recordkeeping Skill Set Recordkeeping Skill Set
BSBSS00013 Legal BSBSS00045 Legal Updated to meet Standards for Training Package E
Transcription Skill Set Transcription Skill Set

41
 Skill set code and title Skill set code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBSS00014 Managing BSBSS00046 Managing Updated to meet Standards for Training Package E
Innovation Skill Set Innovation Skill Set
BSBSS00015 Medical BSBSS00047 Medical Updated to meet Standards for Training Package E
Transcription Skill Set Transcription Skill Set
BSBSS00016 Patent Skill Set BSBSS00048 Patent Skill Set Updated to meet Standards for Training Package E
BSBSS00017 Small Business BSBSS00049 Small Business Updated to meet Standards for Training Package E
Contracting Skill Set Contracting Skill Set
BSBSS00018 Small Business BSBSS00050 Small Business Updated to meet Standards for Training Package E
Financial Management Skill Set Financial Management Skill Set
BSBSS00019 Small Business BSBSS00051 Small Business Updated to meet Standards for Training Package E
Home Based Business Skill Set Home-Based Business Skill Set
BSBSS00020 Small Business BSBSS00052 Small Business Updated to meet Standards for Training Package E
Indigenous Corporate AATSI Corporate Governance Title edited
Governance Skill Set Skill Set
BSBSS00021 Small Business BSBSS00053 Small Business Updated to meet Standards for Training Package E
Intellectual Property Skill Set Intellectual Property Skill Set
BSBSS00022 Small Business BSBSS00054 Small Business Updated to meet Standards for Training Package E
Marketing Skill Set Marketing Skill Set
BSBSS00023 Small Business BSBSS00055 Small Business Updated to meet Standards for Training Package E
Operations Preparatory Skill Operations Preparatory Skill
Set Set
BSBSS00024 Small Business BSBSS00056 Small Business Updated to meet Standards for Training Package E
Preparatory Skill Set Preparatory Skill Set
BSBSS00025 Trade Mark Skill BSBSS00057 Trade Mark Skill Updated to meet Standards for Training Package E
Set Set
BSBSS00026 Workforce BSBSS00058 Workforce Updated to meet Standards for Training Package E
Development Implementation Development Implementation
Skill Set Skill Set
BSBSS00027 Workforce BSBSS00059 Workforce Updated to meet Standards for Training Package E
Planning and Development Skill Planning and Development Skill
Set Set
BSBSS00028 Energy BSBSS00060 Energy Updated to meet Standards for Training Package E
Efficiency in Business Skill Set Efficiency in Business Skill Set

42
 BSB Business Services Training Package
Implementation Guide - Appendix

Skill set code and title Skill set code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBSS00029 Cloud BSBSS00061 Cloud Computing Updated to meet Standards for Training Package E
Computing and Digital Skills for and Digital Skills for Business
Business Skill Set Skill Set
BSBSS00030 Workplace BSBSS00062 Workplace Updated to meet Standards for Training Package E
Supervisor Language, Literacy Supervisor Language, Literacy
and Numeracy Skill Set and Numeracy Skill Set
N/A BSBSS00063Team Leader New Skill Set N/A
Skill Set
N/A BSBSS00064 Promoting New Skill Set N/A
Diversity Awareness in the
Workplace Skill Set
N/A BSBSS00065 Implementing New Skill Set N/A
Policy for Diversity Skill Set
N/A BSBSS00066 Managing New Skill Set N/A
Cultural Diversity Skill Set
N/A BSBSS00067 Planning New Skill Set N/A
Diversity Skill Set
N/A BSBSS00068 Service New Skill Set N/A
Management Skill Set

© 2015 Commonwealth of Australia

43
 BSB Business Services Training Package
Implementation Guide - Appendix

Unit mapping
Mapping from BSB07 Business Services Training Package version 9 to BSB Business Services Training Package release 1.
Key: E = equivalent, N = not equivalent, N/A = not applicable

Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBADM101A Use business BSBADM101 Use business Updated to meet Standards for Training Packages E
equipment and resources equipment and resources
BSBADM301B Produce texts BSBADM301 Produce texts Updated to meet Standards for Training Packages E
from shorthand notes from shorthand notes
BSBADM302B Produce texts BSBADM302 Produce texts Updated to meet Standards for Training Packages E
from notes from notes
BSBADM303B Produce texts BSBADM303 Produce texts Updated to meet Standards for Training Packages E
from audio transcription from audio transcription
BSBADM307B Organise BSBADM307 Organise Updated to meet Standards for Training Packages E
schedules schedules
BSBADM311A Maintain BSBADM311 Maintain business Updated to meet Standards for Training Packages E
business resources resources
BSBADM401B Produce BSBADM401 Produce complex Updated to meet Standards for Training Packages E
complex texts from shorthand texts from shorthand notes
notes
BSBADM405B Organise BSBADM405 Organise Updated to meet Standards for Training Packages E
meetings meetings
BSBADM406B Organise BSBADM406 Organise Updated to meet Standards for Training Packages E
business travel business travel
BSBADM407B Administer BSBADM407 Administer Updated to meet Standards for Training Packages E
projects projects
BSBADM409A Coordinate BSBADM409 Coordinate Updated to meet Standards for Training Packages E
business resources business resources
BSBADM411A Produce BSBADM411 Produce complex Updated to meet Standards for Training Packages E
complex texts from audio texts from audio transcription
transcription
BSBADM502B Manage BSBADM502 Manage Updated to meet Standards for Training Packages E
meetings meetings

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44
Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBADM503B Plan and BSBADM503 Plan and manage Updated to meet Standards for Training Packages E
manage conferences conferences
BSBADM504B Plan or review BSBADM504 Plan and Updated to meet Standards for Training Packages E
administrative systems implement administrative
systems
BSBADM506B Manage BSBADM506 Manage Updated to meet Standards for Training Packages E
business document design and business document design and
development development
BSBADV402B Conduct pre- BSBADV402 Conduct pre- Updated to meet Standards for Training Packages E
campaign testing campaign testing
BSBADV403B Monitor BSBADV403 Monitor Updated to meet Standards for Training Packages E
advertising production advertising production
BSBADV404B Schedule BSBADV404 Schedule Updated to meet Standards for Training Packages E
advertisements advertisements
BSBADV405A Perform media BSBADV405 Perform media Updated to meet Standards for Training Packages E
calculations calculations
BSBADV406A Buy and monitor BSBADV406 Buy and monitor Updated to meet Standards for Training Packages E
media media
BSBADV407A Apply media BSBADV407 Apply media Updated to meet Standards for Training Packages E
analysis and processing tools analysis and processing tools
BSBADV408A Review BSBADV408 Review Updated to meet Standards for Training Packages E
advertising media options advertising media options
BSBADV503B Coordinate BSBADV503 Coordinate Updated to meet Standards for Training Packages E
advertising research advertising research
BSBADV507B Develop a media BSBADV507 Develop a media Updated to meet Standards for Training Packages E
plan plan
BSBADV509A Create mass BSBADV509 Create mass print Updated to meet Standards for Training Packages E
print media advertisements media advertisements
BSBADV510A Create BSBADV510 Create Updated to meet Standards for Training Packages E
mass electronic media mass electronic media
advertisements advertisements
BSBADV602B Develop an BSBADV602 Develop an Updated to meet Standards for Training Packages E
advertising campaign advertising campaign

45
 Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBADV603B Manage BSBADV603 Manage Updated to meet Standards for Training Packages E
advertising production advertising production
BSBADV604B Execute an BSBADV604 Execute an Updated to meet Standards for Training Packages E
advertising campaign advertising campaign
BSBADV605B Evaluate BSBADV605 Evaluate Updated to meet Standards for Training Packages E
campaign effectiveness campaign effectiveness
BSBATSIC411C Communicate BSBATSIC411 Communicate Updated to meet Standards for Training Packages E
with the community with the community
BSBATSIC412A Maintain and BSBATSIC412 Maintain and Updated to meet Standards for Training Packages E
protect cultural values in the protect cultural values in the
organisation organisation
BSBATSIC511A Plan and BSBATSIC511 Plan and conduct Updated to meet Standards for Training Packages E
conduct a community meeting a community meeting
BSBATSIL408C Manage a BSBATSIL408 Manage a Board Updated to meet Standards for Training Packages E
Board meeting meeting
BSBATSIL411A Undertake the BSBATSIL411 Undertake the Updated to meet Standards for Training Packages E
roles and responsibilities of a roles and responsibilities of a
board member board member
BSBATSIL412A Participate BSBATSIL412 Participate Updated to meet Standards for Training Packages E
effectively as a board member effectively as a board member
BSBATSIL413A Review and BSBATSIL413 Review and Updated to meet Standards for Training Packages E
apply the constitution apply the constitution
BSBATSIL503C Manage BSBATSIL503 Manage conflict Updated to meet Standards for Training Packages E
conflict
BSBATSIL510A Appoint and BSBATSIL510 Appoint and Updated to meet Standards for Training Packages E
work with a manager work with a manager
BSBATSIL511A Lead the BSBATSIL511 Lead the Updated to meet Standards for Training Packages E
organisation’s strategic organisation’s strategic
planning cycle planning cycle
BSBATSIL512A Be a leader in BSBATSIL512 Be a leader in the Updated to meet Standards for Training Packages E
the community community
BSBATSIM412B Implement a BSBATSIM412 Implement a Updated to meet Standards for Training Packages E
businesslike approach businesslike approach

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 BSB Business Services Training Package
Implementation Guide - Appendix

Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBATSIM414C Oversee the BSBATSIM414 Oversee the Updated to meet Standards for Training Packages E
organisation’s annual budget organisation’s annual budget
BSBATSIM416A Oversee BSBATSIM416 Oversee Updated to meet Standards for Training Packages E
organisational planning organisational planning
BSBATSIM417A Implement BSBATSIM417 Implement Updated to meet Standards for Training Packages E
organisational plans organisational plans
BSBATSIM418A Oversee BSBATSIM418 Oversee Updated to meet Standards for Training Packages E
financial management financial management
BSBATSIM419A Contribute BSBATSIM419 Contribute Updated to meet Standards for Training Packages E
to the development to the development
and implementation of and implementation of
organisational policies organisational policies
BSBATSIM420A Oversee asset BSBATSIM420 Oversee asset Updated to meet Standards for Training Packages E
management management
BSBATSIM421A Support BSBATSIM421 Support Updated to meet Standards for Training Packages E
a positive and culturally a positive and culturally
appropriate workplace culture appropriate workplace culture
BSBATSIM505C Control BSBATSIM505 Control Updated to meet Standards for Training Packages E
organisation finances organisation finances
BSBATSIM506C Develop BSBATSIM506 Develop Updated to meet Standards for Training Packages E
employment policies employment policies
BSBATSIM511C Develop BSBATSIM511 Develop Updated to meet Standards for Training Packages E
enterprise opportunities enterprise opportunities
BSBATSIM514A Recruit and BSBATSIM514 Recruit and Updated to meet Standards for Training Packages E
induct staff induct staff
BSBATSIW416C Obtain and BSBATSIW416 Obtain and Updated to meet Standards for Training Packages E
manage consultancy services manage consultancy services
BSBATSIW417C Select and use BSBATSIW417 Select and use Updated to meet Standards for Training Packages E
technology technology
BSBATSIW514C Represent BSBATSIW514 Represent your Updated to meet Standards for Training Packages E
your organisation organisation
BSBATSIW515C Secure funding BSBATSIW515 Secure funding Updated to meet Standards for Training Packages E
BSBAUD402B Participate in a BSBAUD402 Participate in a Updated to meet Standards for Training Packages E
quality audit quality audit

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 BSB Business Services Training Package
Implementation Guide - Appendix

Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBAUD501B Initiate a quality BSBAUD501 Initiate a quality Updated to meet Standards for Training Packages E
audit audit
BSBAUD503B Lead a quality BSBAUD503 Lead a quality Updated to meet Standards for Training Packages E
audit audit
BSBAUD504B Report on a BSBAUD504 Report on a Updated to meet Standards for Training Packages E
quality audit quality audit
BSBCCO203A Conduct BSBCUE203 Conduct customer Updated to meet Standards for Training Packages E
customer contact engagement Name changed to reflect industry practice
BSBCCO204A Collect data BSBCUE204 Collect data Updated to meet Standards for Training Packages E
BSBCCO205A Prepare for BSBCUE205 Prepare for work Updated to meet Standards for Training Packages E
work in a customer contact in a customer engagement Name changed to reflect industry practice
environment environment
BSBCCO301B Use multiple BSBCUE301 Use multiple Updated to meet Standards for Training Packages E
information systems information systems
BSBCCO302B Deploy BSBCUE302 Deploy customer Updated to meet Standards for Training Packages E
customer service field staff service field staff
BSBCCO303B Conduct a BSBCUE303 Conduct a Updated to meet Standards for Training Packages E
telemarketing campaign telemarketing campaign
BSBCCO304C Provide sales BSBCUE304 Provide sales Updated to meet Standards for Training Packages E
solutions to customers solutions to customers
BSBCCO305B Process credit BSBCUE305 Process credit Updated to meet Standards for Training Packages E
applications applications
BSBCCO306B Process BSBCUE306 Process complex Updated to meet Standards for Training Packages E
complex accounts accounts
BSBCCO307A Work effectively BSBCUE307 Work effectively Updated to meet Standards for Training Packages E
in customer contact in customer engagement Name changed to reflect industry practice
BSBCCO308A Conduct BSBCUE308 Conduct Updated to meet Standards for Training Packages E
outbound customer contact outbound customer Name changed to reflect industry practice
engagement
BSBCCO309A Develop BSBCUE309 Develop product Updated to meet Standards for Training Packages E
product and service knowledge and service knowledge Name changed to reflect industry practice
for customer contact operation for customer engagement
operation

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Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBCCO403A Schedule BSBCUE403 Schedule Updated to meet Standards for Training Packages E
customer contact activity customer engagement activity Name changed to reflect industry practice
BSBCCO404A Collect, analyse BSBCUE404 Collect, analyse Updated to meet Standards for Training Packages E
and record information and record information
BSBCCO405A Survey BSBCUE405 Survey Updated to meet Standards for Training Packages E
stakeholders to gather and stakeholders to gather and
record information record information
BSBCCO406A Run a BSBCUE406 Run a multicentre Updated to meet Standards for Training Packages E
multicentre
BSBCCO407A Administer BSBCUE407 Administer Updated to meet Standards for Training Packages E
customer contact technology customer engagement Name changed to reflect industry practice
technology
BSBCCO501B Develop BSBCUE501 Develop business Updated to meet Standards for Training Packages E
business continuity strategy continuity strategy
BSBCCO502A Establish a BSBCUE502 Establish a Updated to meet Standards for Training Packages E
multicentre multicentre
BSBCCO503A Manage data BSBCUE503 Manage data Updated to meet Standards for Training Packages E
interrogation interrogation
BSBCCO504A Integrate BSBCUE504 Integrate Updated to meet Standards for Training Packages E
customer contact operations in customer engagement within Name changed to reflect industry practice
the organisation the organisation
BSBCCO601B Optimise BSBCUE601 Optimise Updated to meet Standards for Training Packages E
customer contact operations customer engagement Name changed to reflect industry practice
operations
BSBCCO602B Manage BSBCUE602 Manage customer Updated to meet Standards for Training Packages E
customer contact information engagement information Name changed to reflect industry practice
BSBCCO603B Design and BSBCUE603 Design and launch Updated to meet Standards for Training Packages E
launch new customer contact new customer engagement Name changed to reflect industry practice
facilities facilities
BSBCCO604B Develop BSBCUE604 Develop and Updated to meet Standards for Training Packages E
and maintain a service level maintain a service level
strategy strategy

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 Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBCCO605B Develop and BSBCUE605 Develop Updated to meet Standards for Training Packages E
maintain a customer contact and maintain a customer Name changed to reflect industry practice
marketing strategy engagement marketing
strategy
BSBCCO606B Forecast and BSBCUE606 Forecast and plan Updated to meet Standards for Training Packages E
plan using customer contact using customer engagement Name changed to reflect industry practice
traffic information analysis traffic information analysis
BSBCCO607B Manage BSBCUE607 Manage customer Updated to meet Standards for Training Packages E
customer contact centre engagement centre staffing Name changed to reflect industry practice
staffing
BSBCCO608B Manage BSBCUE608 Manage customer Updated to meet Standards for Training Packages E
customer contact operational engagement operational costs Name changed to reflect industry practice
costs
BSBCMM101A Apply basic BSBCMM101 Apply basic Updated to meet Standards for Training Packages E
communication skills communication skills
BSBCMM201A Communicate in BSBCMM201 Communicate in Updated to meet Standards for Training Packages E
the workplace the workplace
BSBCMM301B Process BSBCMM301 Process Updated to meet Standards for Training Packages E
customer complaints customer complaints
BSBCMM401A Make a BSBCMM401 Make a Updated to meet Standards for Training Packages E
presentation presentation
BSBCMM402A Implement BSBCMM402 Implement Updated to meet Standards for Training Packages E
effective communication effective communication
strategies strategies
BSBCMM501A Develop and BSBCMM501 Develop and Updated to meet Standards for Training Packages E
nurture relationships nurture relationships
BSBCOM401B Organise BSBCOM401 Organise and Updated to meet Standards for Training Packages E
and monitor the operation monitor the operation of
of compliance management compliance management
system system
BSBCOM402B Implement BSBCOM402 Implement Updated to meet Standards for Training Packages E
processes for the management processes for the management
of a breach in compliance of a breach in compliance
requirements requirements

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 BSB Business Services Training Package
Implementation Guide - Appendix

Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBCOM403B Provide BSBCOM403 Provide Updated to meet Standards for Training Packages E
education and training on education and training on
compliance requirements and compliance requirements and
systems systems
BSBCOM404B Promote BSBCOM404 Promote Updated to meet Standards for Training Packages E
and liaise on compliance and liaise on compliance
requirements, systems and requirements, systems and
related issues related issues
BSBCOM405A Promote BSBCOM405 Promote Updated to meet Standards for Training Packages E
compliance with legislation compliance with legislation
BSBCOM406A Conduct work BSBCOM406 Conduct work Updated to meet Standards for Training Packages E
within a compliance framework within a compliance framework
BSBCOM501B Identify BSBCOM501 Identify Updated to meet Standards for Training Packages E
and interpret compliance and interpret compliance
requirements requirements
BSBCOM502B Evaluate and BSBCOM502 Evaluate and Updated to meet Standards for Training Packages E
review compliance review compliance
BSBCOM503B Develop BSBCOM503 Develop Updated to meet Standards for Training Packages E
processes for the management processes for the management
of breaches in compliance of breaches in compliance
requirements requirements
BSBCOM601B Research BSBCOM601 Research Updated to meet Standards for Training Packages E
compliance requirements and compliance requirements and
issues issues
BSBCOM602B Develop BSBCOM602 Develop Updated to meet Standards for Training Packages E
and create compliance and create compliance
requirements requirements
BSBCOM603C Plan and BSBCOM603 Plan and Updated to meet Standards for Training Packages E
establish compliance establish compliance
management systems management systems
BSBCON401A Work effectively BSBCON401 Work effectively Updated to meet Standards for Training Packages E
in a business continuity context in a business continuity context

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 BSB Business Services Training Package
Implementation Guide - Appendix

Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBCON601B Develop and BSBCON601 Develop and Updated to meet Standards for Training Packages E
maintain business continuity maintain business continuity
plans plans
BSBCON701A Establish and BSBCON801 Establish and Updated to meet Standards for Training Packages E
review the business continuity review the business continuity Recoded to meet AQF Standards
management framework and management framework and
strategies strategies
BSBCRT101A Apply critical BSBCRT101 Apply critical Updated to meet Standards for Training Packages E
thinking techniques thinking techniques
BSBCRT301A Develop and BSBCRT301 Develop and Updated to meet Standards for Training Packages E
extend critical and creative extend critical and creative
thinking skills thinking skills
BSBCRT401A Articulate, BSBCRT401 Articulate, present Updated to meet Standards for Training Packages E
present and debate ideas and debate ideas
BSBCRT402A Collaborate in a BSBCRT402 Collaborate in a Updated to meet Standards for Training Packages E
creative process creative process
BSBCRT403A Explore the BSBCRT403 Explore the Updated to meet Standards for Training Packages E
history and social impact of history and social impact of
creativity creativity
BSBCRT501A Originate and BSBCRT501 Originate and Updated to meet Standards for Training Packages E
develop concepts develop concepts
BSBCRT601A Research and BSBCRT601 Research and Updated to meet Standards for Training Packages E
apply concepts and theories of apply concepts and theories of
creativity creativity
BSBCUS201B Deliver a service BSBCUS201 Deliver a service Updated to meet Standards for Training Packages E
to customers to customers
BSBCUS301B Deliver and BSBCUS301 Deliver and Updated to meet Standards for Training Packages E
monitor a service to customers monitor a service to customers
BSBCUS401B Coordinate BSBCUS401 Coordinate Updated to meet Standards for Training Packages E
implementation of customer implementation of customer
service strategies service strategies
BSBCUS402B Address BSBCUS402 Address Updated to meet Standards for Training Packages E
customer needs customer needs

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Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBCUS403B Implement BSBCUS403 Implement Updated to meet Standards for Training Packages E
customer service standards customer service standards
BSBCUS501C Manage quality BSBCUS501 Manage quality Updated to meet Standards for Training Packages E
customer service customer service
BSBDES201A Follow a design BSBDES201 Follow a design Updated to meet Standards for Training Packages E
process process
BSBDES202A Evaluate the BSBDES202 Evaluate the Updated to meet Standards for Training Packages E
nature of design in a specific nature of design in a specific
industry context industry context
BSBDES301A Explore the use BSBDES301 Explore the use of Updated to meet Standards for Training Packages E
of colour colour
BSBDES302A Explore and BSBDES302 Explore and apply Updated to meet Standards for Training Packages E
apply the creative design the creative design process to
process to 2D forms 2D forms
BSBDES303A Explore and BSBDES303 Explore and apply Updated to meet Standards for Training Packages E
apply the creative design the creative design process to
process to 3D forms 3D forms
BSBDES304A Source BSBDES304 Source and apply Updated to meet Standards for Training Packages E
and apply design industry design industry knowledge
knowledge
BSBDES305A Source and BSBDES305 Source and apply Updated to meet Standards for Training Packages E
apply information on the information on the history and
history and theory of design theory of design
BSBDES401A Generate design BSBDES401 Generate design Updated to meet Standards for Training Packages E
solutions solutions
BSBDES402A Interpret and BSBDES402 Interpret and Updated to meet Standards for Training Packages E
respond to a design brief respond to a design brief
BSBDES403A Develop and BSBDES403 Develop and Updated to meet Standards for Training Packages E
extend design skills and extend design skills and
practice practice
BSBDES501A Implement BSBDES501 Implement design Updated to meet Standards for Training Packages E
design solutions solutions

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 Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBDES502A Establish, BSBDES502 Establish, Updated to meet Standards for Training Packages E
negotiate and refine a design negotiate and refine a design
brief brief
BSBDES601A Manage design BSBDES601 Manage design Updated to meet Standards for Training Packages E
realisation realisation
BSBDES602A Research global BSBDES602 Research global Updated to meet Standards for Training Packages E
design trends design trends
BSBDES701A Research and BSBDES801 Research and Updated to meet Standards for Training Packages E
apply design theory apply design theory Recoded to meet AQF Standards
BSBDIV301A Work effectively BSBDIV301 Work effectively Updated to meet Standards for Training Packages E
with diversity with diversity
BSBDIV501A Manage diversity BSBDIV501 Manage diversity in Updated to meet Standards for Training Packages E
in the workplace the workplace
BSBDIV601A Develop and BSBDIV601 Develop and Updated to meet Standards for Training Packages E
implement diversity policy implement diversity policy Minor edits to clarify intent of performance
criteria
BSBDIV701A Develop cross BSBDIV803 Develop cross Updated to meet Standards for Training Packages E
cultural communication and cultural communication and Recoded to meet AQF standards
negotiation strategies negotiation strategies
BSBEBU401A Review and BSBEBU401 Review and Updated to meet Standards for Training Packages E
maintain a website maintain a website
BSBEBU501A Investigate and BSBEBU501 Investigate and Updated to meet Standards for Training Packages E
design e business solutions design e-business solutions
BSBEBU502A Implement e BSBEBU502 Implement Updated to meet Standards for Training Packages E
business solutions e-business solutions
BSBEDU301A Assist with BSBEDU301 Assist with Updated to meet Standards for Training Packages E
monitoring compliance in monitoring compliance in
international education international education
services services
BSBEDU302A Assist in BSBEDU302 Assist in Updated to meet Standards for Training Packages E
resolution of issues and resolution of issues and
incidents in an international incidents in an international
education environment education environment

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 BSB Business Services Training Package
Implementation Guide - Appendix

Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBEDU303A Assist with BSBEDU303 Assist with the Updated to meet Standards for Training Packages E
the provision of international provision of international
education information education information
BSBEDU304A Assist with BSBEDU304 Assist with the Updated to meet Standards for Training Packages E
the provision of pastoral provision of pastoral care
care services to international services to international
students students
BSBEDU305A Assist with BSBEDU305 Assist with Updated to meet Standards for Training Packages E
international education events international education events
and programs and programs
BSBEMS401B Develop BSBEMS401 Develop Updated to meet Standards for Training Packages E
and implement business and implement business
development strategies to development strategies to
expand client base expand client base
BSBEMS402B Develop and BSBEMS402 Develop and Updated to meet Standards for Training Packages E
implement strategies to source implement strategies to source
and assess candidates and assess candidates
BSBEMS403B Develop BSBEMS403 Develop Updated to meet Standards for Training Packages E
and provide employment and provide employment
management services to management services to
candidates candidates
BSBEMS404B Manage the BSBEMS404 Manage the Updated to meet Standards for Training Packages E
recruitment process for client recruitment process for client
organisations organisations
BSBFIA301A Maintain financial BSBFIA301 Maintain financial Updated to meet Standards for Training Packages E
records records
BSBFIA302A Process payroll BSBFIA302 Process payroll Updated to meet Standards for Training Packages E
BSBFIA303A Process accounts BSBFIA303 Process accounts Updated to meet Standards for Training Packages E
payable and receivable payable and receivable
BSBFIA304A Maintain a BSBFIA304 Maintain a general Updated to meet Standards for Training Packages E
general ledger ledger
BSBFIA401A Prepare financial BSBFIA401 Prepare financial Updated to meet Standards for Training Packages E
reports reports

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 BSB Business Services Training Package
Implementation Guide - Appendix

Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBFIA402A Report on BSBFIA402 Report on financial Updated to meet Standards for Training Packages E
financial activity activity
BSBFIA501A Report BSBFIA501 Report on finances Updated to meet Standards for Training Packages E
on finances related to related to international
international business business
BSBFIM501A Manage budgets BSBFIM501 Manage budgets Updated to meet Standards for Training Packages E
and financial plans and financial plans
BSBFIM502A Manage payroll BSBFIM502 Manage payroll Updated to meet Standards for Training Packages E
BSBFIM601A Manage finances BSBFIM601 Manage finances Updated to meet Standards for Training Packages E
BSBFIM701A Manage financial BSBFIM801 Manage financial Updated to meet Standards for Training Packages E
resources resources Recoded to meet AQF standards
BSBFLM303C Contribute BSBFLM303 Contribute Updated to meet Standards for Training Packages E
to effective workplace to effective workplace
relationships relationships
BSBFLM305C Support BSBFLM305 Support Updated to meet Standards for Training Packages E
operational plan operational plan
BSBFLM306C Provide BSBFLM306 Provide Updated to meet Standards for Training Packages E
workplace information and workplace information and
resourcing plans resourcing plans
BSBFLM309C Support BSBFLM309 Support Updated to meet Standards for Training Packages E
continuous improvement continuous improvement
systems and processes systems and processes
BSBFLM311C Support BSBFLM311 Support Updated to meet Standards for Training Packages E
a workplace learning a workplace learning
environment environment
BSBFLM312C Contribute to BSBFLM312 Contribute to Updated to meet Standards for Training Packages E
team effectiveness team effectiveness
BSBFLM313A Apply language, BSBFLM313 Apply language, Updated to meet Standards for Training Packages E
literacy and numeracy literacy and numeracy
to support others in the to support others in the
workplace workplace

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Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBFLM314A Mentor others BSBFLM314 Mentor others Updated to meet Standards for Training Packages E
in the workplace to support in the workplace to support
their language, literacy and their language, literacy and
numeracy skill development numeracy skill development
BSBFRA301B Work within a BSBFRA301 Work within a Updated to meet Standards for Training Packages E
franchise franchise
BSBFRA401B Manage BSBFRA401 Manage Updated to meet Standards for Training Packages E
compliance with franchisee compliance with franchisee
obligations and legislative obligations and legislative
requirements requirements
BSBFRA402B Establish a BSBFRA402 Establish a Updated to meet Standards for Training Packages E
franchise franchise
BSBFRA403B Manage BSBFRA403 Manage Updated to meet Standards for Training Packages E
relationship with franchisor relationship with franchisor
BSBFRA404B Manage a BSBFRA404 Manage a Updated to meet Standards for Training Packages E
multiple site franchise multiple-site franchise
BSBFRA501B Establish a BSBFRA501 Establish a Updated to meet Standards for Training Packages E
franchise operation franchise operation
BSBFRA502B Manage a BSBFRA502 Manage a Updated to meet Standards for Training Packages E
franchise operation franchise operation
BSBFRA503B Manage BSBFRA503 Manage Updated to meet Standards for Training Packages E
establishment of new sites or establishment of new sites or
regions regions
BSBFRA504B Manage BSBFRA504 Manage Updated to meet Standards for Training Packages E
relationships with franchisees relationships with franchisees
BSBFRA505B Manage closure BSBFRA505 Manage closure of Updated to meet Standards for Training Packages E
of a franchise a franchise
BSBGOV401A Implement BSBGOV401 Implement board Updated to meet Standards for Training Packages E
Board member responsibilities member responsibilities
BSBGOV402A Work within BSBGOV402 Work within Updated to meet Standards for Training Packages E
organisational structure organisational structure
BSBGOV403A Analyse BSBGOV403 Analyse financial Updated to meet Standards for Training Packages E
financial reports and budgets reports and budgets

57
 Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBHRM403B Support BSBHRM403 Support Updated to meet Standards for Training Packages E
performance-management performance management
process process
BSBHRM404A Review human BSBHRM404 Review human Updated to meet Standards for Training Packages E
resources functions resource functions
BSBHRM405A Support the BSBHRM405 Support the Updated to meet Standards for Training Packages E
recruitment, selection and recruitment, selection and
induction of staff induction of staff
BSBHRM501B Manage human BSBHRM501 Manage human Updated to meet Standards for Training Packages E
resources services resource services
BSBHRM502A Manage human BSBHRM502 Manage human Updated to meet Standards for Training Packages E
resources management resource management
information systems information systems
BSBHRM505B Manage BSBHRM505 Manage Updated to meet Standards for Training Packages E
remuneration and employee remuneration and employee
benefits benefits
BSBHRM506A Manage BSBHRM506 Manage Updated to meet Standards for Training Packages E
recruitment selection and recruitment selection and
induction processes induction processes
BSBHRM507A Manage BSBHRM507 Manage Updated to meet Standards for Training Packages E
separation or termination separation or termination
BSBHRM509A Manage BSBHRM509 Manage Updated to meet Standards for Training Packages E
rehabilitation or return to work rehabilitation or return to work
programs programs
BSBHRM510A Manage BSBHRM510 Manage Updated to meet Standards for Training Packages E
mediation processes mediation processes
BSBHRM511A Manage BSBHRM511 Manage Updated to meet Standards for Training Packages E
expatriate staff expatriate staff
BSBHRM512A Develop BSBHRM512 Develop and Updated to meet Standards for Training Packages E
and manage performance- manage performance
management processes management processes
BSBHRM513A Manage BSBHRM513 Manage Updated to meet Standards for Training Packages E
workforce planning workforce planning

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 BSB Business Services Training Package
Implementation Guide - Appendix

Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBHRM602B Manage human BSBHRM602 Manage human Updated to meet Standards for Training Packages E
resources strategic planning resource strategic planning
BSBHRM604A Manage BSBHRM604 Manage Updated to meet Standards for Training Packages E
employee relations employee relations
BSBIND201A Work effectively BSBIND201 Work effectively in Updated to meet Standards for Training Packages E
in a business environment a business environment
BSBIND301A Work effectively BSBIND301 Work effectively in Updated to meet Standards for Training Packages E
in an educational environment an educational environment
BSBIND302A Work effectively BSBIND302 Work effectively Updated to meet Standards for Training Packages E
in the international education in the international education
services industry services industry
BSBINM201A Process BSBINM201 Process Updated to meet Standards for Training Packages E
and maintain workplace and maintain workplace
information information
BSBINM202A Handle mail BSBINM202 Handle mail Updated to meet Standards for Training Packages E
BSBINM301A Organise BSBINM301 Organise Updated to meet Standards for Training Packages E
workplace information workplace information
BSBINM302A Utilise a BSBINM302 Utilise a Updated to meet Standards for Training Packages E
knowledge management knowledge management
system system
BSBINM303A Handle receipt BSBINM303 Handle receipt Updated to meet Standards for Training Packages E
and despatch of information and despatch of information
BSBINM401A Implement BSBINM401 Implement Updated to meet Standards for Training Packages E
workplace information system workplace information system
BSBINM501A Manage an BSBINM501 Manage an Updated to meet Standards for Training Packages E
information or knowledge information or knowledge
management system management system
BSBINM601A Manage BSBINM601 Manage Updated to meet Standards for Training Packages E
knowledge and information knowledge and information
BSBINN201A Contribute to BSBINN201 Contribute to Updated to meet Standards for Training Packages E
workplace innovation workplace innovation
BSBINN301A Promote BSBINN301 Promote Updated to meet Standards for Training Packages E
innovation in a team innovation in a team
environment environment

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 BSB Business Services Training Package
Implementation Guide - Appendix

Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBINN501A Establish BSBINN501 Establish systems Updated to meet Standards for Training Packages E
systems that support that support innovation
innovation
BSBINN502A Build and BSBINN502 Build and Updated to meet Standards for Training Packages E
sustain an innovative work sustain an innovative work
environment environment
BSBINN601B Manage BSBINN601 Lead and manage Title change E
organisational change organisational change Updated to meet Standards for Training Packages
BSBINN801A Lead innovative BSBINN801 Lead innovative Updated to meet Standards for Training Packages E
thinking and practice thinking and practice
BSBINT301B Apply knowledge BSBINT301 Apply knowledge Updated to meet Standards for Training Packages E
of the international trade of the international trade
environment to complete work environment to complete work
BSBINT302B Apply knowledge BSBINT302 Apply knowledge Updated to meet Standards for Training Packages E
of legislation relevant to of legislation relevant to
international trade to complete international trade to complete
work work
BSBINT303B Organise the BSBINT303 Organise the Updated to meet Standards for Training Packages E
importing and exporting of importing and exporting of
goods goods
BSBINT304B Assist in the BSBINT304 Assist in the Updated to meet Standards for Training Packages E
international transfer of international transfer of
services services
BSBINT305B Prepare BSBINT305 Prepare Updated to meet Standards for Training Packages E
business documents for the business documents for the
international trade of goods international trade of goods
BSBINT306B Apply knowledge BSBINT306 Apply knowledge Updated to meet Standards for Training Packages E
of international finance and of international finance and
insurance to complete work insurance to complete work
requirements requirements
BSBINT401B Research BSBINT401 Research Updated to meet Standards for Training Packages E
international business international business
opportunities opportunities

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Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBINT405B Apply knowledge BSBINT405 Apply knowledge Updated to meet Standards for Training Packages E
of import and export of import and export
international conventions, laws international conventions, laws
and finance and finance
BSBINT407B Prepare business BSBINT407 Prepare business Updated to meet Standards for Training Packages E
advice on export Free on Board advice on export Free-on- Minor edit to title
Value Board Value
BSBINT408B Prepare business BSBINT408 Prepare business Updated to meet Standards for Training Packages E
advice on the taxes and advice on the taxes and
duties for international trade duties for international trade
transactions transactions
BSBINT409B Plan for BSBINT409 Plan for Updated to meet Standards for Training Packages E
international trade international trade
BSBIPR301A Comply with BSBIPR301 Comply with Updated to meet Standards for Training Packages E
organisational requirements organisational requirements
for protection and use of for protection and use of
intellectual property intellectual property
BSBIPR401A Use and respect BSBIPR401 Use and respect Updated to meet Standards for Training Packages E
copyright copyright
BSBIPR402A Protect and use BSBIPR402 Protect and use Updated to meet Standards for Training Packages E
new inventions and innovations new inventions and innovations
BSBIPR403A Protect and use BSBIPR403 Protect and use Updated to meet Standards for Training Packages E
brands and business identity brands and business identity
BSBIPR404A Protect and use BSBIPR404 Protect and use Updated to meet Standards for Training Packages E
innovative designs innovative designs
BSBIPR405A Protect and BSBIPR405 Protect and use Updated to meet Standards for Training Packages E
use intangible assets in small intangible assets in small
business business
BSBIPR501A Manage BSBIPR501 Manage intellectual Updated to meet Standards for Training Packages E
intellectual property to protect property to protect and grow
and grow business business

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 Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBIPR601A Develop BSBIPR601 Develop and Updated to meet Standards for Training Packages E
and implement strategies implement strategies
for intellectual property for intellectual property
management management
BSBITA401A Design databases BSBITA401 Design databases Updated to meet Standards for Training Packages E
BSBITA601A Configure and BSBITA601 Configure and Updated to meet Standards for Training Packages E
optimise customer contact optimise customer contact
technology technology
BSBITB501A Establish BSBITB501 Establish and Updated to meet Standards for Training Packages E
and maintain a workgroup maintain a workgroup
computer network computer network
BSBITB701A Implement BSBITB801 Implement Updated to meet Standards for Training Packages E
advanced electronic advanced electronic Recoded to meet AQF Standards
technologies technologies
BSBITS401B Maintain business BSBITS401 Maintain business Updated to meet Standards for Training Packages E
technology technology
BSBITU101A Operate a BSBITU101 Operate a personal Updated to meet Standards for Training Packages E
personal computer computer
BSBITU102A Develop keyboard BSBITU102 Develop keyboard Updated to meet Standards for Training Packages E
skills skills
BSBITU201A Produce simple BSBITU201 Produce simple Updated to meet Standards for Training Packages E
word processed documents word processed documents
BSBITU202A Create and use BSBITU202 Create and use Updated to meet Standards for Training Packages E
spreadsheets spreadsheets
BSBITU203A Communicate BSBITU203 Communicate Updated to meet Standards for Training Packages E
electronically electronically
BSBITU301A Create and use BSBITU301 Create and use Updated to meet Standards for Training Packages E
databases databases
BSBITU302B Create electronic BSBITU302 Create electronic Updated to meet Standards for Training Packages E
presentations presentations
BSBITU303A Design and BSBITU303 Design and Updated to meet Standards for Training Packages E
produce text documents produce text documents
BSBITU304A Produce BSBITU304 Produce Updated to meet Standards for Training Packages E
spreadsheets spreadsheets

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Implementation Guide - Appendix

Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBITU305A Conduct online BSBITU305 Conduct online Updated to meet Standards for Training Packages E
transactions transactions
BSBITU306A Design and BSBITU306 Design and Updated to meet Standards for Training Packages E
produce business documents produce business documents
BSBITU307A Develop BSBITU307 Develop Updated to meet Standards for Training Packages E
keyboarding speed and keyboarding speed and
accuracy accuracy
BSBITU309A Produce desktop BSBITU309 Produce desktop Updated to meet Standards for Training Packages E
published documents published documents
BSBITU401A Design and BSBITU401 Design and develop Updated to meet Standards for Training Packages E
develop complex text complex text documents
documents
BSBITU402A Develop and use BSBITU402 Develop and use Updated to meet Standards for Training Packages E
complex spreadsheets complex spreadsheets
BSBITU404A Produce complex BSBITU404 Produce complex Updated to meet Standards for Training Packages E
desktop published documents desktop published documents
BSBLED101A Plan skills BSBLED101 Plan skills Updated to meet Standards for Training Packages E
development development
BSBLED301A Undertake BSBLED301 Undertake Updated to meet Standards for Training Packages E
e-learning e-learning
BSBLED401A Develop teams BSBLED401 Develop teams Updated to meet Standards for Training Packages E
and individuals and individuals
BSBLED501A Develop BSBLED501 Develop Updated to meet Standards for Training Packages E
a workplace learning a workplace learning
environment environment
BSBLED502A Manage BSBLED502 Manage programs Updated to meet Standards for Training Packages E
programs that promote that promote personal
personal effectiveness effectiveness
BSBLED503A Maintain and BSBLED503 Maintain and Updated to meet Standards for Training Packages E
enhance professional practice enhance professional practice
BSBLED701A Lead personal BSBLDR801 Lead personal and Updated to meet Standards for Training Packages E
and strategic transformation strategic transformation Recoded to meet AQF Standards

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 BSB Business Services Training Package
Implementation Guide - Appendix

Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBLED702A Lead learning BSBLED802 Lead learning Updated to meet Standards for Training Packages E
strategy implementation strategy implementation Recoded to meet AQF Standards
BSBLED703A Implement BSBLED803 Implement Updated to meet Standards for Training Packages E
improved learning practice improved learning practice Recoded to meet AQF Standards
BSBLED704A Review BSBLED804 Review enterprise Updated to meet Standards for Training Packages E
enterprise e learning systems e-learning systems and Recoded to meet AQF Standards
and solutions implementation solutions implementation
BSBLED705A Plan and BSBLED805 Plan and Updated to meet Standards for Training Packages E
implement a mentoring implement a mentoring Recoded to meet AQF Standards
program program
BSBLED706A Plan and BSBLED806 Plan and Updated to meet Standards for Training Packages E
implement a coaching strategy implement a coaching strategy Recoded to meet AQF Standards
BSBLED707A Establish career BSBLED807 Establish career Updated to meet Standards for Training Packages E
development services development services Recoded to meet AQF Standards
BSBLED708A Conduct a career BSBLED808 Conduct a career Updated to meet Standards for Training Packages E
development session development session Recoded to meet AQF Standards
BSBLED709A Identify and BSBLED809 Identify and Updated to meet Standards for Training Packages E
communicate trends in career communicate trends in career Recoded to meet AQF Standards
development development
BSBLED710A Develop human BSBLED810 Develop human Updated to meet Standards for Training Packages E
capital capital Recoded to meet AQF Standards
BSBLEG301A Apply knowledge BSBLEG301 Apply knowledge Updated to meet Standards for Training Packages E
of the legal system to complete of the legal system to complete
tasks tasks
BSBLEG302A Carry out search BSBLEG302 Carry out search Updated to meet Standards for Training Packages E
of the public record of the public record
BSBLEG303A Deliver court BSBLEG303 Deliver court Updated to meet Standards for Training Packages E
documentation documentation
BSBLEG304A Apply the BSBLEG304 Apply the Updated to meet Standards for Training Packages E
principles of confidentiality principles of confidentiality
and security within the legal and security within the legal
environment environment

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Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBLEG305A Use legal BSBLEG305 Use legal Updated to meet Standards for Training Packages E
terminology in order to carry terminology in order to carry
out tasks out tasks
BSBLEG306A Maintain BSBLEG306 Maintain records Updated to meet Standards for Training Packages E
records for time and for time and disbursements in a
disbursements in a legal legal practice
practice
BSBLEG308A Assist in BSBLEG308 Assist in Updated to meet Standards for Training Packages E
prioritising and planning prioritising and planning
activities in a legal practice activities in a legal practice
BSBLEG403B Maintain trust BSBLEG403 Maintain trust Updated to meet Standards for Training Packages E
accounts accounts
BSBLEG413A Identify and BSBLEG413 Identify and apply Updated to meet Standards for Training Packages E
apply the legal framework the legal framework
BSBLEG414A Establish and BSBLEG414 Establish and Updated to meet Standards for Training Packages E
maintain a file in legal services maintain a file in legal services
BSBLEG415A Apply the BSBLEG415 Apply the Updated to meet Standards for Training Packages E
principles of contract law principles of contract law
BSBLEG416A Apply the BSBLEG416 Apply the Updated to meet Standards for Training Packages E
principles of the law of torts principles of the law of torts
BSBLEG417A Apply the BSBLEG417 Apply the Updated to meet Standards for Training Packages E
principles of evidence law principles of evidence law
BSBLEG418A Produce complex BSBLEG418 Produce complex Updated to meet Standards for Training Packages E
legal documents legal documents
BSBLEG510A Apply legal BSBLEG510 Apply legal Updated to meet Standards for Training Packages E
principles in family law matters principles in family law matters
BSBLEG511A Apply legal BSBLEG511 Apply legal Updated to meet Standards for Training Packages E
principles in criminal law principles in criminal law
matters matters
BSBLEG512A Apply legal BSBLEG512 Apply legal Updated to meet Standards for Training Packages E
principles in property law principles in property law
matters matters

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 Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBLEG513A Apply legal BSBLEG513 Apply legal Updated to meet Standards for Training Packages E
principles in corporation law principles in corporation law
matters matters
BSBLEG514A Assist with civil BSBLEG514 Assist with civil Updated to meet Standards for Training Packages E
procedure procedure
BSBLEG515A Apply legal BSBLEG515 Apply legal Updated to meet Standards for Training Packages E
principles in wills and probate principles in wills and probate
matters matters
BSBMED301B Interpret and BSBMED301 Interpret and Updated to meet Standards for Training Packages E
apply medical terminology apply medical terminology
appropriately appropriately
BSBMED302B Prepare and BSBMED302 Prepare and Updated to meet Standards for Training Packages E
process medical accounts process medical accounts
BSBMED303B Maintain BSBMED303 Maintain patient Updated to meet Standards for Training Packages E
patient records records
BSBMED304B Assist in BSBMED304 Assist in Updated to meet Standards for Training Packages E
controlling stocks and supplies controlling stocks and supplies
BSBMED305B Apply the BSBMED305 Apply the Updated to meet Standards for Training Packages E
principles of confidentiality, principles of confidentiality,
privacy and security within the privacy and security within the
medical environment medical environment
BSBMED401B Manage patient BSBMED401 Manage patient Updated to meet Standards for Training Packages E
record keeping system recordkeeping system
BSBMGT401A Show leadership BSBMGT401 Show leadership Updated to meet Standards for Training Packages E
in the workplace in the workplace
BSBMGT402A Implement BSBMGT402 Implement Updated to meet Standards for Training Packages E
operational plan operational plan Minor edits to clarify intent of performance
criteria
BSBMGT403A Implement BSBMGT403 Implement Updated to meet Standards for Training Packages E
continuous improvement continuous improvement
BSBMGT404A Lead and BSBMGT404 Lead and Updated to meet Standards for Training Packages E
facilitate off-site staff facilitate off-site staff
BSBMGT405A Provide BSBMGT405 Provide personal Updated to meet Standards for Training Packages E
personal leadership leadership

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Implementation Guide - Appendix

Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBMGT406A Plan BSBMGT406 Plan and monitor Updated to meet Standards for Training Packages E
and monitor continuous continuous improvement
improvement
BSBMGT502B Manage people BSBMGT502 Manage people Updated to meet Standards for Training Packages E
performance performance
BSBMGT515A Manage BSBMGT517 Manage Updated to meet Standards for Training Packages N
operational plan operational plan Edits to clarify intent of Performance Criteria
Additional Performance criteria and evidence for
intellectual property
BSBMGT516C Facilitate BSBMGT516 Facilitate Updated to meet Standards for Training Packages E
continuous improvement continuous improvement
BSBMGT605B Provide BSBMGT605 Provide Updated to meet Standards for Training Packages E
leadership across the leadership across the
organisation organisation
BSBMGT608C Manage BSBMGT608 Manage Updated to meet Standards for Training Packages E
innovation and continuous innovation and continuous
improvement improvement
BSBMGT615A Contribute to BSBMGT615 Contribute to Updated to meet Standards for Training Packages E
organisation development organisation development
BSBMGT616A Develop and BSBMGT616 Develop and Updated to meet Standards for Training Packages E
implement strategic plans implement strategic plans
BSBMGT617A Develop and BSBMGT617 Develop and Updated to meet Standards for Training Packages E
implement a business plan implement a business plan
BSBMGT618A Develop a BSBMGT618 Develop an Updated to meet Standards for Training Packages E
contact centre business plan engagement centre business
plan
BSBMKG401B Profile the BSBMKG401 Profile the market Updated to meet Standards for Training Packages E
market
BSBMKG402B Analyse BSBMKG402 Analyse Updated to meet Standards for Training Packages E
consumer behaviour for consumer behaviour for
specific markets specific markets
BSBMKG408B Conduct market BSBMKG408 Conduct market Updated to meet Standards for Training Packages E
research research

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 BSB Business Services Training Package
Implementation Guide - Appendix

Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBMKG409A Design direct BSBMKG409 Design direct Updated to meet Standards for Training Packages E
response offers response offers
BSBMKG410A Test direct BSBMKG410 Test direct Updated to meet Standards for Training Packages E
marketing activities marketing activities
BSBMKG411A Analyse direct BSBMKG411 Analyse direct Updated to meet Standards for Training Packages E
marketing databases marketing databases
BSBMKG412A Conduct BSBMKG412 Conduct Updated to meet Standards for Training Packages E
e-marketing communications e-marketing communications
BSBMKG413A Promote BSBMKG413 Promote products Updated to meet Standards for Training Packages E
products and services and services
BSBMKG414B Undertake BSBMKG414 Undertake Updated to meet Standards for Training Packages E
marketing activities marketing activities
BSBMKG415A Research BSBMKG415 Research Updated to meet Standards for Training Packages E
international markets international markets
BSBMKG416A Market goods BSBMKG416 Market goods and Updated to meet Standards for Training Packages E
and services internationally services internationally
BSBMKG501B Identify BSBMKG501 Identify Updated to meet Standards for Training Packages E
and evaluate marketing and evaluate marketing
opportunities opportunities
BSBMKG502B Establish and BSBMKG502 Establish and Updated to meet Standards for Training Packages E
adjust the marketing mix adjust the marketing mix
BSBMKG506B Plan market BSBMKG506 Plan market Updated to meet Standards for Training Packages E
research research
BSBMKG507A Interpret BSBMKG507 Interpret market Updated to meet Standards for Training Packages E
market trends and trends and developments
developments
BSBMKG508A Plan direct BSBMKG508 Plan direct Updated to meet Standards for Training Packages E
marketing activities marketing activities
BSBMKG509A Implement BSBMKG509 Implement and Updated to meet Standards for Training Packages E
and monitor direct marketing monitor direct marketing
activities activities
BSBMKG510B Plan BSBMKG510 Plan e-marketing Updated to meet Standards for Training Packages E
e-marketing communications communications

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Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBMKG511A Analyse data BSBMKG511 Analyse data from Updated to meet Standards for Training Packages E
from international markets international markets
BSBMKG512A Forecast BSBMKG512 Forecast Updated to meet Standards for Training Packages E
international market and international market and
business needs business needs
BSBMKG513A Promote BSBMKG513 Promote products Updated to meet Standards for Training Packages E
products and services to and services to international
international markets markets
BSBMKG514A Implement and BSBMKG514 Implement and Updated to meet Standards for Training Packages E
monitor marketing activities monitor marketing activities
BSBMKG515A Conduct a BSBMKG515 Conduct a Updated to meet Standards for Training Packages E
marketing audit marketing audit
BSBMKG516B Profile BSBMKG516 Profile Updated to meet Standards for Training Packages E
international markets international markets
BSBMKG517A Analyse BSBMKG517 Analyse consumer Updated to meet Standards for Training Packages E
consumer behaviour for behaviour for specific
specific international markets international markets
BSBMKG518A Plan and BSBMKG518 Plan and Updated to meet Standards for Training Packages E
implement services marketing implement services marketing
BSBMKG519A Plan and BSBMKG519 Plan and Updated to meet Standards for Training Packages E
implement business-to- implement business-to-
business marketing business marketing
BSBMKG520A Manage BSBMKG520 Manage Updated to meet Standards for Training Packages E
compliance within the compliance within the
marketing legislative marketing legislative
framework framework
BSBMKG521A Plan and BSBMKG521 Plan and Updated to meet Standards for Training Packages E
implement sponsorship and implement sponsorship and
event marketing event marketing
BSBMKG522A Plan BSBMKG522 Plan Updated to meet Standards for Training Packages E
measurement of marketing measurement of marketing
effectiveness effectiveness

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 Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBMKG523A Design BSBMKG523 Design and Updated to meet Standards for Training Packages E
and develop an integrated develop an integrated
marketing communication plan marketing communication plan
BSBMKG603B Manage the BSBMKG603 Manage the Updated to meet Standards for Training Packages E
marketing process marketing process
BSBMKG605B Evaluate BSBMKG605 Evaluate Updated to meet Standards for Training Packages E
international marketing international marketing
opportunities opportunities
BSBMKG606B Manage BSBMKG606 Manage Updated to meet Standards for Training Packages E
international marketing international marketing
programs programs
BSBMKG607B Manage market BSBMKG607 Manage market Updated to meet Standards for Training Packages E
research research
BSBMKG608A Develop BSBMKG608 Develop Updated to meet Standards for Training Packages E
organisational marketing organisational marketing
objectives objectives
BSBMKG609A Develop a BSBMKG609 Develop a Updated to meet Standards for Training Packages E
marketing plan marketing plan
BSBMKG610A Develop, BSBMKG610 Develop, Updated to meet Standards for Training Packages E
implement and monitor a implement and monitor a
marketing campaign marketing campaign
BSBMKG611A Manage BSBMKG611 Manage Updated to meet Standards for Training Packages E
measurement of marketing measurement of marketing
effectiveness effectiveness
BSBPMG409A Apply project BSBPMG409 Apply project Updated to meet Standards for Training Packages E
scope-management techniques scope management techniques
BSBPMG410A Apply project BSBPMG410 Apply project Updated to meet Standards for Training Packages E
time-management techniques time-management techniques
BSBPMG411A Apply project BSBPMG411 Apply project Updated to meet Standards for Training Packages E
quality-management quality-management
techniques techniques
BSBPMG412A Apply project BSBPMG412 Apply project Updated to meet Standards for Training Packages E
cost-management techniques cost-management techniques

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Implementation Guide - Appendix

Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBPMG413A Apply project BSBPMG413 Apply project Updated to meet Standards for Training Packages E
human resources management human resources management
approaches approaches
BSBPMG414A Apply project BSBPMG414 Apply project Updated to meet Standards for Training Packages E
information management and information management and
communications techniques communications techniques
BSBPMG415A Apply project BSBPMG415 Apply project Updated to meet Standards for Training Packages E
risk-management techniques risk-management techniques
BSBPMG416A Apply project BSBPMG416 Apply project Updated to meet Standards for Training Packages E
procurement procedures procurement procedures
BSBPMG417A Apply project BSBPMG417 Apply project life Updated to meet Standards for Training Packages E
life cycle management cycle management processes
processes
BSBPMG418A Apply project BSBPMG418 Apply project Updated to meet Standards for Training Packages E
stakeholder engagement stakeholder engagement
techniques techniques
BSBPMG511A Manage project BSBPMG511 Manage project Updated to meet Standards for Training Packages E
scope scope
BSBPMG512A Manage project BSBPMG512 Manage project Updated to meet Standards for Training Packages E
time time
BSBPMG513A Manage project BSBPMG513 Manage project Updated to meet Standards for Training Packages E
quality quality
BSBPMG514A Manage project BSBPMG514 Manage project Updated to meet Standards for Training Packages E
cost cost
BSBPMG515A Manage project BSBPMG515 Manage project Updated to meet Standards for Training Packages E
human resources human resources
BSBPMG516A Manage BSBPMG516 Manage Updated to meet Standards for Training Packages E
project information and project information and
communication communication
BSBPMG517A Manage project BSBPMG517 Manage project Updated to meet Standards for Training Packages E
risk risk
BSBPMG518A Manage project BSBPMG518 Manage project Updated to meet Standards for Training Packages E
procurement procurement

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 BSB Business Services Training Package
Implementation Guide - Appendix

Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBPMG519A Manage project BSBPMG519 Manage project Updated to meet Standards for Training Packages E
stakeholder engagement stakeholder engagement
BSBPMG520A Manage project BSBPMG520 Manage project Updated to meet Standards for Training Packages E
governance governance
BSBPMG521A Manage project BSBPMG521 Manage project Updated to meet Standards for Training Packages E
integration integration
BSBPMG522A Undertake BSBPMG522 Undertake Updated to meet Standards for Training Packages E
project work project work
BSBPMG601A Direct the BSBPMG601 Direct the Updated to meet Standards for Training Packages E
integration of projects integration of projects
BSBPMG602A Direct the BSBPMG602 Direct the scope Updated to meet Standards for Training Packages E
scope of a project program of a project program
BSBPMG603A Direct time BSBPMG603 Direct time Updated to meet Standards for Training Packages E
management of a project management of a project
program program
BSBPMG604A Direct cost BSBPMG604 Direct cost Updated to meet Standards for Training Packages E
management of a project management of a project
program program
BSBPMG605A Direct quality BSBPMG605 Direct quality Updated to meet Standards for Training Packages E
management of a project management of a project
program program
BSBPMG606A Direct human BSBPMG606 Direct human Updated to meet Standards for Training Packages E
resources management of a resources management of a
project program project program
BSBPMG607A Direct BSBPMG607 Direct Updated to meet Standards for Training Packages E
communications management communications management
of a project program of a project program
BSBPMG608A Direct risk BSBPMG616 Manage program Updated to meet Standards for Training Packages N
management of a project risk Name changed to reflect industry practice
program
New application section text
New elements titles
Edits and additions to performance criteria for
elements 1, 2 and 3

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Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBPMG609A Direct BSBPMG609 Direct Updated to meet Standards for Training Packages E
procurement and contracting procurement and contracting
for a project program for a project program
BSBPRO301A Recommend BSBPRO301 Recommend Updated to meet Standards for Training Packages E
products and services products and services
BSBPRO401A Develop product BSBPRO401 Develop product Updated to meet Standards for Training Packages E
knowledge knowledge
BSBPUB401A Develop and BSBPUB401 Develop and apply Updated to meet Standards for Training Packages E
apply knowledge of public knowledge of public relations
relations industry industry
BSBPUB402A Develop public BSBPUB402 Develop public Updated to meet Standards for Training Packages E
relations campaigns relations campaigns
BSBPUB403A Develop public BSBPUB403 Develop public Updated to meet Standards for Training Packages E
relations documents relations documents
BSBPUB501A Manage the BSBPUB501 Manage the public Updated to meet Standards for Training Packages E
public relations publication relations publication process
process
BSBPUB502A Develop and BSBPUB502 Develop and Updated to meet Standards for Training Packages E
manage complex public manage complex public
relations campaigns relations campaigns
BSBPUB503A Manage BSBPUB503 Manage Updated to meet Standards for Training Packages E
fundraising and sponsorship fundraising and sponsorship
activities activities
BSBPUB504A Develop and BSBPUB504 Develop and Updated to meet Standards for Training Packages E
implement crisis management implement crisis management
plans plans
BSBPUR301B Purchase goods BSBPUR301 Purchase goods Updated to meet Standards for Training Packages E
and services and services
BSBPUR401B Plan purchasing BSBPUR401 Plan purchasing Updated to meet Standards for Training Packages E
BSBPUR402B Negotiate BSBPUR402 Negotiate Updated to meet Standards for Training Packages E
contracts contracts
BSBPUR403B Conduct BSBPUR403 Conduct Updated to meet Standards for Training Packages E
international purchasing international purchasing

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 Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBPUR501C Develop, BSBPUR501 Develop, Updated to meet Standards for Training Packages E
implement and review implement and review
purchasing strategies purchasing strategies
BSBPUR502B Manage supplier BSBPUR502 Manage supplier Updated to meet Standards for Training Packages E
relationships relationships
BSBPUR503C Manage BSBPUR503 Manage Updated to meet Standards for Training Packages E
international purchasing international purchasing
BSBPUR504B Manage a BSBPUR504 Manage a supply Updated to meet Standards for Training Packages E
supply chain chain
BSBREL401A Establish BSBREL401 Establish Updated to meet Standards for Training Packages E
networks networks
BSBREL402A Build client BSBREL402 Build client Updated to meet Standards for Training Packages E
relationships and business relationships and business
networks networks
BSBREL403A Implement BSBREL403 Implement Updated to meet Standards for Training Packages E
international client relationship international client relationship
strategies strategies
BSBREL501A Build BSBREL501 Build international Updated to meet Standards for Training Packages E
international client client relationships
relationships
BSBREL502A Build BSBREL502 Build international Updated to meet Standards for Training Packages E
international business business networks
networks
BSBREL701A Develop and BSBLDR803 Develop and Updated to meet Standards for Training Packages E
cultivate collaborative cultivate collaborative Recoded to meet AQF Standards
partnerships and relationships partnerships and relationships
BSBRES401A Analyse and BSBRES401 Analyse and Updated to meet Standards for Training Packages E
present research information present research information
BSBRES404A Research legal BSBRES404 Research legal Updated to meet Standards for Training Packages E
information using primary information using primary
sources sources
BSBRES502A Research legal BSBRES502 Research legal Updated to meet Standards for Training Packages E
information using secondary information using secondary
sources sources

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 BSB Business Services Training Package
Implementation Guide - Appendix

Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBRES801A Initiate and lead BSBRES801 Initiate and lead Updated to meet Standards for Training Packages E
applied research applied research
BSBRKG301B Control records BSBRKG301 Control records Updated to meet Standards for Training Packages E
BSBRKG302B Undertake BSBRKG302 Undertake Updated to meet Standards for Training Packages E
disposal disposal
BSBRKG303B Retrieve BSBRKG303 Retrieve Updated to meet Standards for Training Packages E
information from records information from records
BSBRKG304B Maintain BSBRKG304 Maintain business Updated to meet Standards for Training Packages E
business records records
BSBRKG305A Review BSBRKG305 Review Updated to meet Standards for Training Packages E
recordkeeping functions recordkeeping functions
BSBRKG401B Review the BSBRKG401 Review the status Updated to meet Standards for Training Packages E
status of a record of a record
BSBRKG402B Provide BSBRKG402 Provide Updated to meet Standards for Training Packages E
information from and about information from and about
records records
BSBRKG403C Set up a BSBRKG403 Set up a business Updated to meet Standards for Training Packages E
business or records system for or records system for a small
a small business business
BSBRKG404A Monitor and BSBRKG404 Monitor and Updated to meet Standards for Training Packages E
maintain records in an online maintain records in an online
environment environment
BSBRKG502B Manage and BSBRKG502 Manage and Updated to meet Standards for Training Packages E
monitor business or records monitor business or records
systems systems
BSBRKG505B Document or BSBRKG505 Document or Updated to meet Standards for Training Packages E
reconstruct a business or reconstruct a business or
records system records system
BSBRKG506A Develop and BSBRKG506 Develop and Updated to meet Standards for Training Packages E
maintain terminology and maintain terminology and
classification schemes classification schemes
BSBRKG601B Define BSBRKG601 Define Updated to meet Standards for Training Packages E
recordkeeping framework recordkeeping framework

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 BSB Business Services Training Package
Implementation Guide - Appendix

Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBRKG603B Prepare a BSBRKG603 Prepare a Updated to meet Standards for Training Packages E
functional analysis for an functional analysis for an
organisation organisation
BSBRKG604B Determine BSBRKG604 Determine Updated to meet Standards for Training Packages E
security and access rules and security and access rules and
procedures procedures
BSBRKG605B Determine BSBRKG605 Determine Updated to meet Standards for Training Packages E
records requirements to records requirements to
document a function document a function
BSBRKG606B Design a BSBRKG606 Design a records Updated to meet Standards for Training Packages E
records retention and disposal retention and disposal
schedule schedule
BSBRKG607B Document and BSBRKG607 Document and Updated to meet Standards for Training Packages E
monitor the record-creating monitor the record-creating
context context
BSBRKG608B Plan BSBRKG608 Plan management Updated to meet Standards for Training Packages E
management of records over of records over time
time
BSBRSK401A Identify risk BSBRSK401 Identify risk Updated to meet Standards for Training Packages E
and apply risk management and apply risk management
processes processes
BSBRSK501B Manage risk BSBRSK501 Manage risk Updated to meet Standards for Training Packages E
BSBSLS407A Identify and plan BSBSLS407 Identify and plan Updated to meet Standards for Training Packages E
sales prospects sales prospects
BSBSLS408A Present, secure BSBSLS408 Present, secure Updated to meet Standards for Training Packages E
and support sales solutions and support sales solutions
BSBSLS501A Develop a sales BSBSLS501 Develop a sales Updated to meet Standards for Training Packages E
plan plan
BSBSLS502A Lead and BSBSLS502 Lead and manage Updated to meet Standards for Training Packages E
manage a sales team a sales team
BSBSMB201A Identify BSBSMB201 Identify suitability Updated to meet Standards for Training Packages E
suitability for micro business for micro business
BSBSMB301A Investigate BSBSMB301 Investigate micro Updated to meet Standards for Training Packages E
micro business opportunities business opportunities

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Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBSMB302A Develop a micro BSBSMB302 Develop a micro Updated to meet Standards for Training Packages E
business proposal business proposal
BSBSMB303A Organise BSBSMB303 Organise Updated to meet Standards for Training Packages E
finances for the micro business finances for the micro business
BSBSMB304A Determine BSBSMB304 Determine Updated to meet Standards for Training Packages E
resource requirements for the resource requirements for the
micro business micro business
BSBSMB305A Comply with BSBSMB305 Comply with Updated to meet Standards for Training Packages E
regulatory, taxation and regulatory, taxation and
insurance requirements for the insurance requirements for the
micro business micro business
BSBSMB306A Plan a home BSBSMB306 Plan a home Updated to meet Standards for Training Packages E
based business based business
BSBSMB307A Set BSBSMB307 Set Updated to meet Standards for Training Packages E
up information and up information and
communications technology communications technology
for the micro business for the micro business
BSBSMB308A Improve energy BSBSMB308 Improve energy Updated to meet Standards for Training Packages E
efficiency in micro or small efficiency in micro or small
business operation business operation
BSBSMB401A Establish BSBSMB401 Establish Updated to meet Standards for Training Packages E
legal and risk management legal and risk management
requirements of small business requirements of small business
BSBSMB402A Plan small BSBSMB402 Plan small Updated to meet Standards for Training Packages E
business finances business finances
BSBSMB403A Market the BSBSMB403 Market the small Updated to meet Standards for Training Packages E
small business business
BSBSMB404A Undertake BSBSMB404 Undertake small Updated to meet Standards for Training Packages E
small business planning business planning
BSBSMB405B Monitor BSBSMB405 Monitor and Updated to meet Standards for Training Packages E
and manage small business manage small business
operations operations
BSBSMB406A Manage small BSBSMB406 Manage small Updated to meet Standards for Training Packages E
business finances business finances

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 Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBSMB407A Manage a small BSBSMB407 Manage a small Updated to meet Standards for Training Packages E
team team
BSBSMB408B Manage BSBSMB408 Manage Updated to meet Standards for Training Packages E
personal, family, cultural and personal, family, cultural and
business obligations business obligations
BSBSMB409A Build and BSBSMB409 Build and Updated to meet Standards for Training Packages E
maintain relationships with maintain relationships with
small business stakeholders small business stakeholders
BSBSMB410A Review and BSBSMB410 Review and Updated to meet Standards for Training Packages E
implement energy efficiency in implement energy efficiency in
business operations business operations
BSBSMB411A Manage BSBSMB411 Manage specialist Updated to meet Standards for Training Packages E
specialist external advisory external advisory services
services
BSBSMB412A Introduce BSBSMB412 Introduce cloud Updated to meet Standards for Training Packages E
cloud computing into business computing into business
operations operations
BSBSUS201A Participate in BSBSUS201 Participate in Updated to meet Standards for Training Packages E
environmentally sustainable environmentally sustainable
work practices work practices
BSBSUS301A Implement BSBSUS301 Implement and Updated to meet Standards for Training Packages E
and monitor environmentally monitor environmentally
sustainable work practices sustainable work practices
BSBSUS501A Develop BSBSUS501 Develop Updated to meet Standards for Training Packages E
workplace policy and workplace policy and Minor edits to clarify performance criteria
procedures for sustainability procedures for sustainability
BSBWHS201A Contribute to BSBWHS201 Contribute to Updated to meet Standards for Training Packages E
health and safety of self and health and safety of self and Minor edits to clarify intent of performance
others others criteria
BSBWHS301A Maintain BSBWHS301 Maintain Updated to meet Standards for Training Packages E
workplace safety workplace safety Minor edits to clarify intent of performance
criteria

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 BSB Business Services Training Package
Implementation Guide - Appendix

Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBWHS302A Apply BSBWHS302 Apply knowledge Updated to meet Standards for Training Packages E
knowledge of WHS legislation of WHS legislation in the Minor edits to clarify intent of performance
in the workplace workplace criteria
BSBWHS303A Participate in BSBWHS303 Participate in Updated to meet Standards for Training Packages E
WHS hazard identification, risk WHS hazard identification, risk Minor edits to clarify intent of performance
assessment and risk control assessment and risk control criteria
BSBWHS304A Participate BSBWHS304 Participate Updated to meet Standards for Training Packages E
effectively in WHS effectively in WHS Minor edits to clarify intent of performance
communication and communication and criteria
consultation processes consultation processes
BSBWHS305A Contribute to BSBWHS305 Contribute to Updated to meet Standards for Training Packages E
WHS issue resolution WHS issue resolution Minor edits to clarify intent of performance
criteria
BSBWHS401A Implement BSBWHS401 Implement Updated to meet Standards for Training Packages E
and monitor WHS policies, and monitor WHS policies, Minor edits to clarify intent of performance
procedures and programs to procedures and programs to criteria
meet legislative requirements meet legislative requirements
BSBWHS402A Assist with BSBWHS402 Assist with Updated to meet Standards for Training Packages E
compliance with WHS laws compliance with WHS laws Edits to clarify intent of performance criteria
Strengthened Assessment conditions. Assessors
for this unit of competency must hold a WHS
qualification or equivalent at Diploma level or
higher.
BSBWHS403A Contribute to BSBWHS403 Contribute to Updated to meet Standards for Training Packages E
implementing and maintaining implementing and maintaining
WHS consultation and WHS consultation and
participation processes participation processes
BSBWHS404A Contribute to BSBWHS404 Contribute to Updated to meet Standards for Training Packages E
WHS hazard identification, risk WHS hazard identification, risk
assessment and risk control assessment and risk control
BSBWHS405A Contribute to BSBWHS405 Contribute to Updated to meet Standards for Training Packages E
implementing and maintaining implementing and maintaining
WHS management systems WHS management systems

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 BSB Business Services Training Package
Implementation Guide - Appendix

Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBWHS406A Assist with BSBWHS406 Assist with Updated to meet Standards for Training Packages E
responding to incidents responding to incidents
BSBWHS407A Assist BSBWHS407 Assist with Updated to meet Standards for Training Packages E
with claims management, claims management,
rehabilitation and return-to- rehabilitation and return-to-
work programs work programs
BSBWHS408A Assist with BSBWHS408 Assist with Updated to meet Standards for Training Packages E
effective WHS management of effective WHS management of
contractors contractors
BSBWHS409A Assist BSBWHS409 Assist with Updated to meet Standards for Training Packages E
with workplace monitoring workplace monitoring
processes processes
BSBWHS410A Contribute to BSBWHS410 Contribute to Updated to meet Standards for Training Packages E
work-related health and safety work-related health and safety
measures and initiatives measures and initiatives
BSBWHS501A Ensure a safe BSBWHS501 Ensure a safe Updated to meet Standards for Training Packages E
workplace workplace
BSBWHS502A Manage BSBWHS502 Manage effective Updated to meet Standards for Training Packages E
effective WHS consultation WHS consultation and
and participation processes participation processes
BSBWHS503A Contribute to BSBWHS503 Contribute to the Updated to meet Standards for Training Packages E
the systematic management of systematic management of
WHS risk WHS risk
BSBWHS504A Manage WHS BSBWHS504 Manage WHS Updated to meet Standards for Training Packages E
hazards and risks risks Title changed
BSBWHS505A Investigate BSBWHS505 Investigate WHS Updated to meet Standards for Training Packages E
WHS incidents incidents
BSBWHS506A Contribute to BSBWHS506 Contribute to Updated to meet Standards for Training Packages E
developing, implementing and developing, implementing and
maintaining WHS management maintaining WHS management
systems systems
BSBWHS507A Contribute to BSBWHS507 Contribute to Updated to meet Standards for Training Packages E
managing WHS information managing WHS information
systems systems

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Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBWHS508A Manage WHS BSBWHS508 Manage WHS Updated to meet Standards for Training Packages E
hazards associated with plant hazards associated with plant
BSBWHS509A Facilitate BSBWHS509 Facilitate the Updated to meet Standards for Training Packages E
the development and use of development and use of risk Title changed
hazard-management tools management tools
BSBWHS510A Contribute BSBWHS510 Contribute to Updated to meet Standards for Training Packages E
to implementing emergency implementing emergency
procedures procedures
BSBWHS601A Apply BSBWHS601 Apply legislative Updated to meet Standards for Training Packages E
legislative frameworks for frameworks for WHS
WHS
BSBWHS602A Facilitate WHS BSBWHS602 Facilitate WHS Updated to meet Standards for Training Packages E
activities activities
BSBWHS603A Implement BSBWHS603 Implement WHS Updated to meet Standards for Training Packages E
WHS risk management risk management
BSBWHS604A Evaluate BSBWHS604 Evaluate Updated to meet Standards for Training Packages E
the WHS performance of the WHS performance of
organisations organisations
BSBWHS605A Develop, BSBWHS605 Develop, Updated to meet Standards for Training Packages E
implement and maintain WHS implement and maintain WHS
management systems management systems
BSBWHS606A Conduct WHS BSBWHS606 Conduct WHS Updated to meet Standards for Training Packages E
audits audits
BSBWHS607A Apply BSBWHS607 Apply Updated to meet Standards for Training Packages E
ergonomics to manage WHS ergonomics to manage WHS Minor edits to clarify intent of performance
hazards and risks hazards and risks criteria
BSBWHS608A Assist with BSBWHS608 Assist with Updated to meet Standards for Training Packages E
applying occupational hygiene applying occupational hygiene Minor edits to clarify intent of performance
to manage WHS hazards and to manage WHS hazards and criteria
risks risks
BSBWHS609A Advise on the BSBWHS609 Advise on the Updated to meet Standards for Training Packages E
application of safe design application of safe design
principles to control WHS risks principles to control WHS risks

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 Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBWOR201A Manage BSBWOR201 Manage personal Updated to meet Standards for Training Packages E
personal stress in the stress in the workplace
workplace
BSBWOR202A Organise and BSBWOR202 Organise and Updated to meet Standards for Training Packages E
complete daily work activities complete daily work activities
BSBWOR203B Work BSBWOR203 Work effectively Updated to meet Standards for Training Packages E
effectively with others with others
BSBWOR204A Use business BSBWOR204 Use business Updated to meet Standards for Training Packages E
technology technology
BSBWOR301B Organise BSBWOR301 Organise Updated to meet Standards for Training Packages E
personal work priorities and personal work priorities and
development development
BSBWOR302A Work BSBWOR302 Work effectively Updated to meet Standards for Training Packages E
effectively as an off-site as an off-site worker
worker
BSBWOR401A Establish BSBLDR402 Lead effective Updated to meet Standards for Training Packages E
effective workplace workplace relationships Title change
relationships
Minor edits to clarify intent of performance
criteria
BSBWOR402A Promote team BSBLDR403 Lead team Updated to meet Standards for Training Packages E
effectiveness effectiveness Title change
Minor edits to clarify intent of performance
criteria
BSBWOR403A Manage stress BSBWOR403 Manage stress in Updated to meet Standards for Training Packages E
in the workplace the workplace
BSBWOR404B Develop work BSBWOR404 Develop work Updated to meet Standards for Training Packages E
priorities priorities
BSBWOR501B Manage BSBWOR501 Manage Updated to meet Standards for Training Packages E
personal work priorities and personal work priorities and Minor edits to clarify intent of performance
professional development professional development criteria
BSBWOR502B Ensure team BSBWOR502 Lead and manage Updated to meet Standards for Training Packages E
effectiveness team effectiveness Title change

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 BSB Business Services Training Package
Implementation Guide - Appendix

Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBWRK401A Develop and N/A Deleted due to poor uptake N/A
implement an organising plan
BSBWRK402A Empower N/A Deleted due to poor uptake N/A
workers
BSBWRK403A Communicate N/A Deleted due to poor uptake N/A
with workers
BSBWRK404A Promote N/A Deleted due to poor uptake N/A
equality of opportunity and fair
treatment for all workers
BSBWRK405A Promote union N/A Deleted due to poor uptake N/A
values, principles and policies
BSBWRK406A Participate in N/A Deleted due to poor uptake N/A
the bargaining process
BSBWRK407A Provide advice N/A Deleted due to poor uptake N/A
to union members
BSBWRK408A Undertake N/A Deleted due to poor uptake N/A
negotiations
BSBWRK409A Prepare for BSBWRK409 Prepare for Updated to meet Standards for Training Packages E
and participate in dispute and participate in dispute Minor edits to clarify intent of performance
resolution resolution criteria
BSBWRK411A Support BSBWRK411 Support employee Updated to meet Standards for Training Packages E
employee and industrial and industrial relations
relations procedures procedures
BSBWRK501A Develop, N/A Deleted due to poor uptake N/A
manage and review campaigns
and projects
BSBWRK502A Represent the N/A Deleted due to poor uptake N/A
union in key forums
BSBWRK503A Coordinate N/A Deleted due to poor uptake N/A
case preparation and research
BSBWRK504A Advocate and N/A Deleted due to poor uptake N/A
present cases for members

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 BSB Business Services Training Package
Implementation Guide - Appendix

Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
BSBWRK505A Develop, N/A Deleted due to poor uptake N/A
implement and manage union
policy
BSBWRK506A Coordinate N/A Deleted due to poor uptake N/A
research and analysis
BSBWRK507A Apply strategic N/A Deleted due to poor uptake N/A
unionism
BSBWRK508A Manage and N/A Deleted due to poor uptake N/A
oversee bargaining
BSBWRK510A Manage BSBWRK510 Manage employee Updated to meet Standards for Training Packages E
employee relations relations Minor edits to clarify intent of performance
criteria
BSBWRT301A Write simple BSBWRT301 Write simple Updated to meet Standards for Training Packages E
documents documents
BSBWRT401A Write complex BSBWRT401 Write complex Updated to meet Standards for Training Packages E
documents documents
BSBWRT501A Write persuasive BSBWRT501 Write persuasive Updated to meet Standards for Training Packages E
copy copy

New BSB Business Services Training Package units

Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
N/A BSBLDR401 Communicate New unit N/A
effectively as a workplace
leader
N/A BSBLDR404 Lead a diverse New unit N/A
workforce
N/A BSBLDR501 Develop and use New unit N/A
emotional intelligence

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Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
N/A BSBLDR502 Lead and New unit N/A
manage effective workplace
relationships
N/A BSBLDR503 Communicate New unit N/A
with influence
N/A BSBLDR504 Implement New unit N/A
diversity in the workplace
N/A BSBLDR802 Lead the strategic New unit N/A
planning process for an
organisation
N/A BSBLDR804 Influence and New unit N/A
shape diversity management
N/A BSBLDR805 Lead and New unit N/A
influence change
N/A BSBLDR806 Lead and New unit N/A
influence ethical practice
N/A BSBMGT407 Apply digital New unit N/A
solutions to work processes
N/A BSBMGT518 Develop New unit N/A
organisation policy
N/A BSBMGT519 Incorporate New unit N/A
digital solutions into plans and
practices
N/A BSBMGT520 Plan and manage New unit N/A
the flexible workforce
N/A BSBMGT521 Plan, implement New unit N/A
and review a quality assurance
program
N/A BSBMGT619 Identify and New unit N/A
implement business innovation
N/A BSBMGT621 Design and New unit N/A
manage the enterprise quality
management system

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 Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
N/A BSBMGT622 Manage New unit N/A
resources
N/A BSBMGT623 Monitor New unit N/A
corporate governance
activities
N/A BSBMGT624 Develop and New unit N/A
implement corporate social
responsibility
N/A BSBMGT801 Direct the New unit N/A
development of a knowledge
management strategy for a
business
N/A BSBMGT802 Lead design and New unit N/A
review of enterprise systems
N/A BSBMGT803 Use financial New unit N/A
and economic information for
strategic decision making
N/A BSBDIV801 Conduct strategic New unit N/A
diversity workforce planning
N/A BSBDIV802 Conduct strategic New unit N/A
planning for diversity learning
practices
N/A BSBPMG610 Enable program New unit N/A
execution
N/A BSBPMG611 Facilitate New unit N/A
stakeholder engagement
N/A BSBPMG612 Implement New unit N/A
program governance
N/A BSBPMG613 Manage benefits New unit N/A
N/A BSBPMG614 Engage in New unit N/A
collaborative alliances
N/A BSBPMG615 Manage program New unit N/A
delivery

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 BSB Business Services Training Package
Implementation Guide - Appendix

Unit code and title Unit code and title Comments E/N
BSB07 Business Services BSB Business Services
version 9 release 1
N/A BSBPMG617 Provide New unit N/A
leadership for the program
N/A BSBPMG801 Prioritise New unit N/A
projects and programs
N/A BSBPMG802 Select and New unit N/A
balance the portfolio
N/A BSBPMG803 Manage and New unit N/A
review portfolio performance
N/A BSBPMG804 Govern the New unit N/A
portfolio
N/A BSBPMG805 Lead the New unit N/A
portfolio
N/A BSBPMG806 Manage portfolio New unit N/A
communications and change
N/A BSBPMG807 Manage portfolio New unit N/A
resources
N/A BSBPMG808 Manage portfolio New unit N/A
risk

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 BSB Business Services Training Package
Implementation Guide - Appendix

Units brought into the BSB Business Services Training Package from the
FNS10 Financial Services Training Package

Unit code and title Unit code and title Comments E/N
FNS10 Financial Services BSB Business Services
version 5.1 release 1
FNSCNV501A Take instructions BSBCNV501 Take instructions Updated to meet Standards for Training Packages E
in relation to a transaction in relation to a transaction Moved from Financial Services Training Package
to Business Services Training Package
FNSCNV502A Read and BSBCNV502 Read and Updated to meet Standards for Training Packages E
interpret a legal document and interpret a legal document and Moved from Financial Services Training Package
provide advice provide advice to Business Services Training Package
Minor edits with some PCs combined in elements
5, 6 and 7
FNSCNV503A Analyse and BSBCNV503 Analyse and Updated to meet Standards for Training Packages E
interpret legal requirements interpret legal requirements Moved from Financial Services Training Package
for a transaction for a transaction to Business Services Training Package
Minor edits to clarify performance criteria and
address AQF level. PC 1.4 added. PC 3.5 deleted
FNSCNV504A Prepare legal BSBCNV504 Prepare legal Updated to meet Standards for Training Packages E
documents documents Moved from Financial Services Training Package
to Business Services Training Package
Minor edits to clarify performance criteria and
address AQF level. PCs 1.2 and 1.4 combined
FNSCNV505A Finalise the BSBCNV505 Finalise the Updated to meet Standards for Training Packages E
conveyancing transaction conveyancing transaction Moved from Financial Services Training Package
to Business Services Training Package
Minor edits to clarify performance criteria. PC 1.6
added
FNSCNV506A Establish and BSBCNV506 Establish and Updated to meet Standards for Training Packages E
manage a trust account manage a trust account Moved from Financial Services Training Package
to Business Services Training Package
FNSCNV601A Identify and BSBCNV601 Identify and Updated to meet Standards for Training Packages E
conduct searches conduct searches Moved from Financial Services Training Package
to Business Services Training Package

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88
 These materials were developed by Innovation & Business Skills Australia in association with the
Commonwealth Government through the Department of Education and Training.

Copyright Statement

© 2015 Commonwealth of Australia

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Australia License.
(http://creativecommons.org/licenses/by-nc-sa/3.0/au/)

This licence lets you distribute, remix and build upon the work, but only if it is for non-commercial purposes, you credit the original
creator/s (and any other nominated parties) and you license your derivative works under the same terms.
The copyright of any adaptations and/or modifications to this material remains with the Commonwealth of Australia. Adapted and/or
modified materials must have the Innovation and Business Skills Australia logo removed from the work, and the following attribution
made:
‘This is a modified document based on materials prepared by Innovation and Business Skills Australia Ltd, the original of which can be
found on the IBSA website http://www.ibsa.org.au.’

Disclaimer

While care has been taken in the preparation of this material, Department of Education and Training and the original developer do not
warrant that any licensing or registration requirements specified here are either complete or up-to-date for your State or Territory. The
Department of Education and Training and the original developer do not accept any liability for any damage or loss (including indirect
and consequential loss) incurred by any person as a result of relying on the information contained in this material.

The Commonwealth, through the Department of Education and Training, does not accept any liability to any person for the information
or advice (or the use of such information or advice) which is provided in this material or incorporated into it by reference. The
information is provided on the basis that all persons accessing this material undertake responsibility for assessing the relevance and
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Published by: Innovation & Business Skills Australia First Published: March 2015
Level 11, 176 Wellington Parage Stock code: CP-BSBTPIG1
East Melbourne VIC 3002 ISBN: 978-1-925123-12-8
Phone: +61 3 9815 7000 Print version no: 1.0
Fax: +61 3 9815 7001 Release Date: March 2015
www.ibsa.org.au email: [email protected]

89