M.S.

PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

QUALITY MANUAL

M. S. PLASTICS
Shed No. 22, Gabriel Road, Sector – 2, PARWANOO,
Distt. SOLAN Pincode-173220

Copy No. 01

Copy holder- Proprietor

© No part of the document shall be copied or disclosed without the authorization of the

PREPARED BY: MR APPROVED BY: MANAGER Page |1

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

M.S. PLASTICS

PREPARED BY: MR APPROVED BY: MANAGER Page |2

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

Sr. No. Clause Description Page No.

Ref.
1. NA Table of contents 2
2. NA Control sheet 3
3. NA Distribution list 5
4. NA Amendment list 6
5. NA Company profile 7
6. 3 Terms & Definition 8
7. 4 Context of the Organization 9
8. 4.1 Understanding the organization & its context 9
9. 4.2 Understand the need & expectation of Interested Parties 9
10. 4.3 Determining the scope of the QMS 10
11. 4.4 QMS & Its processes 10
12. 5 Leader Ship 11
13. 5.1 Leadership & Commitment 11
14. 5.1.1 General 11
15. 5.1.2 Customer focus 11
16. 5.2 Policy 12
17. 5.2.1 Establishing the quality policy 13
18. 5.2.2 Communicating the quality policy 13
19. 5.3 Organization roles, responsibilities & authorities 14
20. 6 Planning 14
21. 6.1 Action to address risk & opportunities 14
22. 6.2 Quality objectives & planning to achieve them 14
23. 6.3 Planning of changes 15
24. 7 Support 15
25. 7.1 Resources 15
26. 7.1.1 General 15
27. 7.1.2 People 15
28. 7.1.3 Infrastructure 15
29. 7.1.4 Environment of the operation of process 15
30. 7.1.5 Monitoring & measuring resources 16
31. 7.1.6 Organizational knowledge 16
32. 7.2 Competency 17
33. 7.3 Awareness 17
34. 7.4 Communication 17
35. 7.5 Documentation information 17
36. 7.5.1 General 17
37. 7.5.2 Creating & updating 18
38. 7.5.3 Control of documented information 18
8 Operation 19
39. 8.1 Operation planning & Control 19
40. 8.2 Requirements for products & services 19
41. 8.2.1 Customer communication 19

PREPARED BY: MR APPROVED BY: MANAGER Page |3

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

42. 8.2.2 Determining the requirements for product & service 20

43. 8.2.3 Review of the requirements for product & service 20
44. 8.2.4 Changes to requirements for product & service 20
45. 8.3 Design & development of product 21
46. 8.4 Control of externally provided processes, products & 21
services
47. 8.4.1 General 21
48. 8.4.2 Type & Extent of control 21
49. 8.4.3 Information for external providers 22
50. 8.5 Production & Service Provision 22
51. 8.5.1 Control of production & service provision 22
52. 8.5.2 Identification & Traceability 23
53. 8.5.3 Property belonging to customer or external providers 23
54. 8.5.4 Preservation 23
55. 8.5.5 Post delivery activity 23
56. 8.5.6 Control of changes 23
57. 8.6 Release of products & services 24
58. 8.7 Control of nonconforming output 24
59. 9 Performance evaluation 24
60. 9.1 Monitoring, measurement, analysis & evaluation 24
61. 9.1.1 General 24
62. 9.1.2 Customer satisfaction 24
63. 9.1.3 Analysis & evaluation 24
64. 9.2 Internal audit 24
65. 9.3 Management review 25
66. 9.3.1 General 25
67. 9.3.2 Management review inputs 25
68. 9.3.3 Management review outputs 25
69. 10 Improvement 25
70. 10.1 General 25
71. 10.2 Nonconformity & Corrective action 25
72. 10.3 Continual Improvement 25
Procedure
1. Procedure for Control Of Documents 26
2. Procedure for Control Of Records 27
3. Procedure For Internal Audit 28
4. Procedure For Non Conforming Product 29-30
5. Procedure For Corrective Action 31
6. Procedure for Preventive Action 32
7. Procedure For Maintenance And Breakdown 33-34
8. Procedure For Production Planning 35-36
9. Procedure For Calibration 37
10. Procedure For Training 38
11. Procedure For Purchase 39-42
12. Abbreviation 43

PREPARED BY: MR APPROVED BY: MANAGER Page |4

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

PREPARED BY: MR APPROVED BY: MANAGER Page |5

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

DISTRIBUTION LIST

CONTROLLED COPIES OF THIS MANUAL ARE CIRCULATED TO THE

FOLLOWING PERSONNEL

DESIGNATION COPY NO
Proprietor (Master Copy) 01
Certifying Body (soft Copy) 02

PREPARED BY: MR APPROVED BY: MANAGER Page |6

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

AMENDMENTS LIST

Section Amendment Description of amendments Effective date

From To

PREPARED BY: MR APPROVED BY: MANAGER Page |7

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

COMPANY PROFILE

M.S. PLASTICS situated at Shed No. 22, Gabriel Road, Sector – 2, PARWANOO, Distt.
SOLAN Pincode-173220

PREPARED BY: MR APPROVED BY: MANAGER Page |8

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

4.0 CONTEXT OF THE ORGANIZATION

4.1 Understanding the organization & its context

M.S. PLASTICS has determined the external & internal issues for processes that
are relevant to its purpose & its strategic direction and that affect its ability to
achieve the indented results of its QMS.

M.S. PLASTICS monitors & review information about identified external &
internal issues

Ref - Internal & External Issues

4.2 Understanding the needs & expectation of interested parties

M.S. PLASTICS is consistently provides products that meet customer and

applicable statutory and regulatory requirements, the organization has determined:

a) the requirement of interested parties that are relevant to the quality

management system;
b) the requirements of these interested parties that are relevant to the quality
management system.

M.S. PLASTICS monitors & reviews information about theses interested parties &
their relevant requirements during management review

Ref List of Statutory and Legal Requirements

4.3 Determining the scope of the quality management system

Scope
Manufacturing of Plastic Bottels, caps and Closer

4.4 Quality Management System & its processes

4.4.1 M.S. PLASTICS has established, implemented, maintained and continually

improving a quality management system, including the processes needed and their
interactions, in accordance with the requirements of this International Standard.

M.S. PLASTICS has determined the processes needed for the quality management
system and their application throughout the organization, and has:

a) determined the inputs required and the outputs expected from these
processes;
b) determined the sequence and interaction of these processes;

PREPARED BY: MR APPROVED BY: MANAGER Page |9

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

c) determined and applied the criteria and methods (including monitoring,

measurements and related performance indicators) needed to ensure the
effective operation and control of these processes;
d) determined the resources needed for these processes and ensure their
availability;
e) assigned the responsibilities and authorities for these processes;
f) addressed the risks and opportunities as determined in accordance with the
requirements of Actions to address risks and opportunities;
g) evaluated these processes and implemented any changes needed to ensure
that these processes achieve their intended results;
h) improved the processes and the quality management system.

4.4.2 To the extent necessary, M.S. PLASTICS has:

a) Maintained documented information to support the operation of its
processes;

b) Retained documented information to have confidence that the processes are

being carried out as planned.

5.0 LEADERSHIP

5.1 Leadership and commitment

5.1.1 Top management of M.S. PLASTICS has demonstrated leadership and
commitment with respect to the quality management system by;

a) Taking accountability for the effectiveness of the quality management system;

b) Ensured the integration of the quality management system requirements into the
organization’s business processes;

c) Promoted the use of the process approach and risk-based thinking;

d) Ensured that the resources needed for the quality management system are
available;

e) Communicated the importance of effective quality management and of

conforming to the quality management system requirements

f) Ensured that the quality management system achieves its intended results;

g) Engaged, directed and supported persons to contribute to the effectiveness of

the quality management system;

h) promoted improvement;

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 10

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

i) supported other relevant

Ref - Quality Policy and Quality Objective

5.1.2 Customer focus

Top management of M.S. PLASTICS has demonstrated leadership and commitment with
respect to customer focus by ensuring that:

a) Customer and applicable statutory and regulatory requirements are determined,

understood and consistently met;
b) the risks and opportunities that can affect conformity of products and services and the
ability to enhance customer satisfaction are determined and addressed;
c) The focus on enhancing customer satisfaction is maintained.

Ref - Customer Complaint Register

Ref - Customer Feedback Report

5.2 Policy

5.2.1 Establishing the quality policy

Top management of M.S. PLASTICS has established, implemented and maintained the
quality policy and:

a) The quality policy is appropriate to the purpose and context of the organization and
supports its strategic direction;
b) Provides a framework for setting quality objectives;
c) Includes a commitment to satisfy applicable requirements;
d) Includes a commitment to continual improvement of the quality management
system.

REF Quality Policy and Quality Objective

5.2.2 Communicating the quality policy

The quality policy is:

a) available and maintained as documented information;
b communicated, understood and applied within the organization;
c) available to relevant interested parties, as appropriate.

5.3 Organizational roles, responsibilities and authorities

Top management of M.S. PLASTICS has assigned the responsibilities and authorities for
relevant roles, and it is communicated and understood within the organization.

Top management of M.S. PLASTICS has assigned the responsibility and authority for:

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 11

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

a) Ensuring that the quality management system conforms to the requirements of this
International Standard;
b) ensuring that the processes are delivering their intended outputs;
c) Reporting on the performance of the quality management system and on
opportunities for improvement, in particular to top management;
d) Ensuring the promotion of customer focus throughout the organization;
e) Ensuring that the integrity of the quality management system is maintained when
changes to the quality management system are planned and implemented.

Ref - Responsibility & Authority of Personnel

6.0 PLANNING

6.1 Actions to address risk and opportunities

6.1.1 When planning for the quality management system, the M.S. PLASTICS has
considered the issues referred to in 4.1 and the requirements referred to in 4.2 and
determine the risks and opportunities that need to be addressed to:
a) Give assurance that the quality management system can achieve its intended
result(s);
b) Enhance desirable effects;
c) Prevent, or reduce, undesired effects;
d) Achieve improvement.

Ref - Risk Assessment Sheet

6.1.2 M.S. PLASTICS has planned:

a) Actions to address these risks and opportunities;
b) How to:
1) Integrate and implement the actions into its quality management
system processes;
2) Evaluate the effectiveness of these actions.

Actions taken to address risks and opportunities has proportionated to the potential impact
on the conformity of products and services.

6.2 Quality objectives and planning to achieve them

6.2.1 M.S. PLASTICS has established quality objectives at relevant functions, levels and
processes needed for the quality management system.

The quality objective is:

a) Consistent with the quality policy;
b) Measurable;
c) Taken into account applicable requirements;

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 12

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

d) Relevant to conformity of products and services and to enhancement of

customer satisfaction;
e) Monitored;
f) Communicated;
g) Updated as appropriate.

M.S. PLASTICS has maintained documented information on the quality objectives.

REF -Quality Policy and Quality Objective

6.2.2 When planning how to achieve its quality objectives, M.S. PLASTICS has
determined:
a) What will be done?
b) What resources will be required?
c) Who will be responsible?
d) When it will be completed?
e) How the results will be evaluated?

6.3 Planning of changes

M.S. PLASTICS has determined the needs for changes to the quality management system,
the changes has been carried out in a planned manner.

M.S. PLASTICS has considered:

a) The purpose of the changes and their potential consequences;
b) The integrity of the quality management system;
c) The availability of resources;
d) The allocation or reallocation of responsibilities and authorities.

7 SUPPORT

7.1 Resources

7.1.1 General
M.S. PLASTICS has determined and provided the resources needed for the establishment,
implementation, maintenance and continual improvement of the quality management
system.

M.S. PLASTICS has considered:

a) The capabilities of, and constraints on, existing internal resources;
b) What needs to be obtained from external providers.

7.1.2 People
M.S. PLASTICS has competent persons necessary for the effective implementation of its
QMS and for the operation & control of its processes

Ref. SOP for Competence of Personnel

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 13

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

Ref. SOP for Creating Awareness and Providing Training

7.1.3 Infrastructure
M.S. PLASTICS has determined, provided & maintained infrastructure necessary for the
operation of its processes and to achieve conformity of product and services
a) Building & associate utilities
b) Equipment, including hardware and software
c) Transportation resources
d) Information & communication technologies

Ref. List of Equipment

Ref. Site Plan

7.1.4 Environment for the operation of processes

M.S. PLASTICS has determined, provided & maintained the environment necessary for
the operation of its processes and to achieve conformity of products and services

A) Social (All people are treated equally)

B) Psychological-(Team motivation through upgrading the skill, Good behavior by top
management)
C) Physical – (Ventilation for air flow, Exhaust fan, celling fans & AC for less heat &
temperature, lights at every process, less noise in the work place)

7.1.5 Monitoring & measurement resources

7.1.5.1 General
M.S. PLASTICS has determined and provided the resources needed to ensure valid &
reliable results when monitoring & measurement is used to verify the conformity of
products and services to requirements.

The organization has ensured that the resources provided

a) Are suitable for the specific type of monitoring and measurement activities being
undertaken

b) Are maintained to ensure their continuing fitness for their purpose

The organization retains calibration certificate as evidence of fitness for purpose of

the monitoring & measurement resources

7.1.5.2 Measurement traceability

M.S. PLASTICS has considered the measurement traceability is an essential part of providing
confidence in the validity of measurement results, measuring equipment has:
a) calibrated or verified, or both, at specified intervals, or prior to use, against measurement
standards traceable to international or national measurement standards; when no such

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 14

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

standards exist, the basis used for calibration or verification is retained as documented
information;
b) Identified in order to determine their status;
c) Safeguarded from adjustments, damage or deterioration that would invalidate the
calibration status and subsequent measurement results.

M.S. PLASTICS has determined if the validity of previous measurement results has been
adversely affected when measuring equipment is found to be unfit for its intended purpose, and
has taken appropriate action as necessary.

7.1.6 Organization knowledge

M.S. PLASTICS has determined the knowledge necessary for the operation of its
processes and to achieve conformity of products and services.

This knowledge is maintained and be made available to the extent necessary.

When addressing changing needs and trends, M.S. PLASTICS has considered its current
knowledge and determine how to acquire or access any necessary additional knowledge
and required updates.

7.2 Competency
M.S. PLASTICS has:
a) Determine the necessary competence of person(s) doing work under its control that
affects the performance and effectiveness of the quality management system;
b) Ensured that these persons are competent on the basis of appropriate education,
training, or experience;
c) where applicable, taken actions to acquire the necessary competence, and evaluate
the effectiveness of the actions taken;
d) Retained appropriate documented information as evidence of competence.

Ref. SOP for Competence of Personnel

Ref. SOP for Creating Awareness and Providing Training

7.3 Awareness
M.S. PLASTICS has ensured that persons doing work under the organization’s control are
aware of:
a) The quality policy;
b) Relevant quality objectives;
c) Their contribution to the effectiveness of the quality management system, including
the benefits of improved performance;
d) The implications of not conforming to the quality management system
requirements.

Ref. SOP for Creating Awareness and Providing Training

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 15

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

7.4 Communication
M.S. PLASTICS is impleading & maintaining the internal and external communications
relevant to the quality management system, which includs:
a) On what it will communicate;
b) When to communicate;
c) With whom to communicate;
d) How to communicate;
e) Who communicates.
M.S. PLASTICS communication through telephonic, email & meeting

7.5 Documented information

7.5.1 General
The Quality management system of M.S. PLASTICS has included:
a) Documented information required by this International Standard;
b) Documented information determined by M.S. PLASTICS as being necessary for
the effectiveness of the quality management system.

7.5.2 Creating and Updating

When creating and updating documented information, M.S. PLASTICS has ensured
appropriate:
a) identification and description (e.g. a title, date, author, or reference number);
b) format (e.g. language, software version, graphics) and media (e.g. paper,
electronic);
c) review and approval for suitability and adequacy.

7.5.3 Control of documented information

7.5.3.1 Documented information required by the quality management system and by this
International Standard has been controlled to ensure:
a) It is available and suitable for use, where and when it is needed;
b) It is adequately protected (e.g. from loss of confidentiality, improper use, or loss of
integrity).

7.5.3.2 For the control of documented information, M.S. PLASTICS has addressed the
following activities, as applicable:
a) Distribution, access, retrieval and use;
b) Storage and preservation, including preservation of legibility;
c) Control of changes (e.g. version control);
d) Retention and disposition.

Documented information of external origin determined by M.S. PLASTICS which are

necessary for the planning and operation of the quality management system has identified
as appropriate, and be controlled.

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 16

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

Documented information retained as evidence of conformity is protected from unintended

alterations.

Ref. SOP for Control Documented Information

8.0 OPERATION

8.1 Operational planning and control

M.S. PLASTICS has planned, implemented and controlled the processes needed to meet
the requirements for the provision of products and services, and to implement the actions
determined in Clause 6, by:
a) determining the requirements for the products and services;
b) establishing criteria for:
1) the processes;
2) the acceptance of products and services;

c) determining the resources needed to achieve conformity to the product and service
requirements;
d) implementing control of the processes in accordance with the criteria defined
e) determining, maintaining and retaining documented information to the extent
necessary:
1) to have confidence that the processes have been carried out as planned;
2) to demonstrate the conformity of products and services to their requirements.

M.S. PLASTICS has controlled planned changed and reviewed the consequences of
unintended changes, taking action to mitigate any adverse effects, as necessary.

M.S. PLASTICS has ensured the outsourced processes are controlled. These outsourced
processes are;
1) Equipment Calibration
2) waste collection by pollution department approved agency

8.2 Requirements for products and services

8.2.1 Customer communication

Communication with customers has included:

a) providing information relating to products and services;
b) handling enquiries, contracts or orders, including changes;
c) obtaining customer feedback relating to products and services, including customer
complaints;
d) handling or controlling customer property;
e) Establishing specific requirements for contingency actions, when relevant.

8.2.2 Determining the requirements for products and services

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 17

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

When determining the requirements for the products and services to be offered to
customers, M.S. PLASTICS has ensured that:
a) the requirements for the products and services are defined, including:
1) any applicable statutory and regulatory requirements;
b) M.S. PLASTICS has met the claims for the products and services it offers.

8.2.3 Review of the requirements for products and services

8.2.3.1 M.S. PLASTICS has ensured that we have the ability to meet the requirements for
products and services to be offered to customers. M.S. PLASTICS has conducted a review
before committing to supply products and services to a customer, to include:

a) requirements specified by the customer, including the requirements for delivery and
post-delivery activities;
b) Requirements not stated by the customer, but necessary for the specified or intended
use, when known;
c) Statutory and regulatory requirements applicable to the products and services;
d) Contract or order requirements differing from those previously expressed.

M.S. PLASTICS has ensured that contract or order requirements differing from those
previously defined to be resolved.

The customer’s requirements has confirmed by M.S. PLASTICS before acceptance, when
the customer does not provide a documented statement of their requirements.

8.2.3.2 M.S. PLASTICS has retained documented information, as applicable:

a) On the results of the review;
b) On any new requirements for the products and services.

8.2.4 Changes to requirements for products and services

M.S. PLASTICS has ensured that relevant documented information is amended, and that
relevant persons are made aware of the changed requirements, when the requirements for
products and services are changed.

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 18

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

8.3 Design and development of products and services

M.S. PLASTICS manufactures the products as per different standards accepted by market
& customer. Also use the IS6063standards reference

The Design and development is excluded from our scope.

8.4 Control of externally provided processes, products and services

8.4.1 General
M.S. PLASTICS has ensured that externally provided processes, products and services
conform to requirements.

M.S. PLASTICS has determined the controls to be applied to externally provided

processes, products and services when:

a) products and services from external providers are intended for incorporation into
the organization’s own products and services;
b) products and services are provided directly to the customer(s) by external providers
on behalf of the organization;
c) M.S. PLASTICS has determined and apply criteria for the evaluation, selection,
monitoring of performance, and re-evaluation of external providers, based on their
ability to provide processes or products and services in accordance with
requirements. The organization shall retain documented information of these
activities and any necessary actions arising from the evaluations.

Ref. SOP for Evaluation, Selection Re-Evaluation Of Suppliers

Ref. Documented Information of Evaluation of Supplier

8.4.2 Type and extent of control

M.S. PLASTICS has ensured that externally provided processes, products and services do
not adversely affect the organization’s ability to consistently deliver conforming products
and services to its customers.
M.S. PLASTICS has:
a) ensured that externally provided processes remain within the control of its quality
management system;
b) define both the controls that it intends to apply to an external provider and those it
intends to apply to the resulting output;
c) take into consideration:
1) the potential impact of the externally provided processes, products and
services on the organization’s ability to consistently meet customer and
applicable statutory and regulatory requirements;
2) the effectiveness of the controls applied by the external provider;
d) determine the verification, or other activities, necessary to ensure that the externally
provided processes, products and services meet requirements.

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 19

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

Ref. In comming material spectromex quality check records

8.4.3 Information for external providers

M.S. PLASTICS has ensured the adequacy of requirements prior to their communication to
the external provider.

M.S. PLASTICS has communicated to external providers its requirements for:

a) the processes, products and services to be provided;
b) b) the approval of:
1) products and services;
2) methods, processes and equipment;
3) the release of products and services;
c) competence, including any required qualification of persons;
d) Verification or validation activities

8.5 Production and service provision

8.5.1 Control of production and service provision

Controlled conditions have included, as applicable:

a) the availability of documented information that defines:
1) the characteristics of the products to be produced, the services to be
provided, or the activities to be performed;
2) the results to be achieved;
b) the availability and use of suitable monitoring and measuring resources;
c) the implementation of monitoring and measurement activities at appropriate stages
to verify that criteria for control of processes or outputs, and acceptance criteria for
products and services, have been met;
d) the use of suitable infrastructure and environment for the operation of processes;
e) the appointment of competent persons, including any required qualification;
f) the validation, and periodic revalidation, of the ability to achieve planned results of
the processes for production and service provision, where the resulting output
cannot be verified by subsequent monitoring or measurement;
g) the implementation of actions to prevent human error;
h) the implementation of release, delivery and post-delivery activities.

8.5.2 Identification and traceability

M.S. PLASTICS has used suitable means to identify outputs when it is necessary to ensure
the conformity of products and services.

M.S. PLASTICS has identified the status of outputs with respect to monitoring and
measurement requirements throughout production and service provision.

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 20

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

M.S. PLASTICS has controlled the unique identification of the outputs when traceability is
a requirement, and shall retain the documented information necessary to enable
traceability.

Ref. BAR Code

8.5.3 Property belonging to customers or external providers

M.S. PLASTICS has exercised care with property belonging to customers or external
providers while it is under our control or being used by us.

M.S. PLASTICS has identified, verified, protected and safeguarded customers’ or external
providers’ property provided for use or incorporation into the products and services.

When the property of a customer or external provider is lost, damaged or otherwise found
to be unsuitable for use, M.S. PLASTICS will report this to the customer or external
provider and retain documented information on what has occurred.

8.5.4 Preservation
M.S. PLASTICS has preserved the outputs during production and service provision, to the
extent necessary to ensure conformity to requirements.
M.S. PLASTICS pack the materials through striping, cover with Plastic packing materials

8.5.5 Post-delivery activities

M.S. PLASTICS has met requirements for post-delivery activities associated with the
products as applicable.

In determining the extent of post-delivery activities that are required, M.S. PLASTICS has
considered:
a) statutory and regulatory requirements;
b) the potential undesired consequences associated with its products and services;
c) customer requirements;
d) customer feedback.

Ref. SOP for Customer Complaint

8.5.6 Control of changes

M.S. PLASTICS has reviewed and controlled changes for production, to the extent
necessary to ensure continuing conformity with requirements.

M.S. PLASTICS has retained documented information describing the results of the review
of changes, the person(s) authorizing the change, and any necessary actions arising from
the review.

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 21

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

8.6 Release of products and services

M.S. PLASTICS has implemented planned arrangements, at appropriate stages, to verify
that the product requirements have been met.

The release of products and services to the customer shall not proceed until the planned
arrangements have been satisfactorily completed, unless otherwise approved by a relevant
authority and, as applicable, by the customer.

M.S. PLASTICS has retained documented information on the release of products and
services. The documented information shall include:
a) evidence of conformity with the acceptance criteria;
b) traceability to the person(s) authorizing the release.

8.7 Control of nonconforming outputs

8.7.1 M.S. PLASTICS has ensured that outputs that do not conform to their requirements
are identified and controlled to prevent their unintended use or delivery.

M.S. PLASTICS has taken appropriate action based on the nature of the nonconformity
and its effect on the conformity of products.
M.S. PLASTICS has dealed with nonconforming outputs in one or more of the following
ways:
a) correction;
b) segregation, containment, return or suspension of provision of products and
services;
c) Informing the customer;
d) obtaining authorization for acceptance under concession.

Conformity to the requirements is being verified when nonconforming outputs are

corrected.

8.7.2 The organization shall retain documented information that:

a) describes the nonconformity;
b) describes the actions taken
c) describes any concessions obtained;
d) identifies the authority deciding the action in respect of the nonconformity.

Ref. SOP for Control of Nonconforming Products

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 22

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

9 PERFORMANCE EVALUATION

9.1 Monitoring, measurement, analysis and evaluation

9.1.1 General
M.S. PLASTICS has determined:
a) What needs to be monitored and measured;
b) The methods for monitoring, measurement, analysis and evaluation needed to ensure
valid results;
c) When the monitoring and measuring to be performed;
d) When the results from monitoring and measurement to be analyzed and evaluated.

M.S. PLASTICS has evaluated the performance and the effectiveness of the quality
management system.

M.S. PLASTICS has retained appropriate documented information as evidence of the results.

9.1.2 Customer satisfaction

M.S. PLASTICS has monitored customers’ perceptions of the degree to which their needs and
expectations have been fulfilled. M.S. PLASTICS has determined the methods for obtaining,
monitoring and reviewing this information.

Ref. SOP for Customer Satisfaction

9.1.3 Analysis and evaluation

M.S. PLASTICS has analyzed and evaluated appropriate data and information arising from
monitoring and measurement.

The results of analysis have been used to evaluate:

a) conformity of products and services;
b) the degree of customer satisfaction;
c) the performance and effectiveness of the quality management system;
d) if planning has been implemented effectively;
e) the effectiveness of actions taken to address risks and opportunities;
f) the performance of external providers;
g) the need for improvements to the quality management system.

Ref. SOP for Analysis of Data

9.2 Internal audit

9.2.1 M.S. PLASTICS has conducted internal audits once in a year to provide information on
whether the quality management system:
a) conforms to:

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 23

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

1) Our own requirements for the quality management system;

2) the requirements of this International Standard;
b) is effectively implemented and maintained.

9.2.2 M.S. PLASTICS has:

a) planed, established, implemented and maintained an audit programme(s) including the
frequency, methods, responsibilities, planning requirements and reporting, which shall
take into consideration the importance of the processes concerned, changes affecting the
organization, and the results of previous audits;
b) defined the audit criteria and scope for each audit;
c) selected auditors and conducted audits to ensure objectivity and the impartiality of the
audit process;
d) ensured that the results of the audits are reported to relevant management;
e) taken appropriate correction and corrective actions without undue delay;
f) Retained documented information as evidence of the implementation of the audit
programme and the audit results.

Ref. SOP for Internal Quality Audit

Ref. Internal Quality Audit Report

9.3 Management review

9.3.1 General
The top management of M.S. PLASTICS has reviewed the organization’s quality management
system, at planned intervals (once in a year), to ensure its continuing suitability, adequacy,
effectiveness and alignment with the strategic direction of the organization.

9.3.2 Management review inputs

The management review is planned and carried out taking into consideration:
a) the status of actions from previous management reviews;
b) changes in external and internal issues that are relevant to the quality management
system;
c) information on the performance and effectiveness of the quality management system,
including trends in:
1) customer satisfaction and feedback from relevant interested parties;
2) the extent to which quality objectives have been met;
3) process performance and conformity of products and services;
4) nonconformities and corrective actions;
5) monitoring and measurement results;
6) audit results;
7) the performance of external providers;
d) the adequacy of resources;
e) the effectiveness of actions taken to address risks and opportunities;
f) opportunities for improvement.

9.3.3 Management review outputs

The outputs of the management review shall include decisions and actions related to:

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 24

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

a) opportunities for improvement;

b) any need for changes to the quality management system;
c) resource needs.

M.S. PLASTICS has retained documented information as evidence of the results of

management reviews.

Ref. SOP for Management Review

Ref. Notice for Management Review Meeting
Ref. Recording Discussions of Management Review Meeting

10 IMPROVEMENT

10.1 General
M.S. PLASTICS has determined and selected opportunities for improvement and implemented
necessary actions to meet customer requirements and enhance customer satisfaction.

These have included:

a) improving products and services to meet requirements as well as to address future needs
and expectations;
b) correcting, preventing or reducing undesired effects;
c) improving the performance and effectiveness of the quality management system.

10.2 Nonconformity and corrective action

10.2.1 When a nonconformity occurs, including any arising from complaints, M.S. PLASTICS
has to:
a) react to the nonconformity and, as applicable:
1) take action to control and correct it;
2) deal with the consequences;

b) evaluate the need for action to eliminate the cause(s) of the nonconformity, in order that
it does not recur or occur elsewhere, by:
1) reviewing and analysing the nonconformity;
2) determining the causes of the nonconformity;
3) determining if similar nonconformities exist, or could potentially occur;

c) implement any action needed;

d) review the effectiveness of any corrective action taken;
e) update risks and opportunities determined during planning, if necessary;
f) make changes to the quality management system, if necessary.

Corrective actions are to be appropriate to the effects of the nonconformities encountered.

10.2.2 M.S. PLASTICS has retained documented information as evidence of:

a) the nature of the nonconformities and any subsequent actions taken;
b) the results of any corrective action.

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 25

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

10.3 Continual improvement

M.S. PLASTICS has continually improved the suitability, adequacy and effectiveness of the
quality management system.

M.S. PLASTICS has considered the results of analysis and evaluation, and the outputs from
management review, to determine if there are needs or opportunities that shall be addressed as
part of continual improvement.

Ref. SOP for Continual Improvement

TERMS & DEFINITION

Interested Parties Person or organization that can affect, be affected by, or perceive
itself to be affected by a decision or activity

Risk Effect of uncertainty

Competency Ability to apply knowledge and skill to achieve intended results

Documented Information Information required to be controlled and maintained by the an

Organization and the medium on which it is contained

Requirement Need or expectation that is stated, generally implied or obligatory

Management System Set of interrelated or interacting elements of an organization to

establish policies and objectives and process to achieve those
objectives

Top Management Person of group of people who direct and control an organization
at the height level

Effectiveness Extent to which planned activities are realized and planned results
achieved

Policy Intentions and direction of an organization, as formally expressed

by its top management

Objective Result to be achieved

Process Set of interrelated or interacting activities, which transfer input

into output

Performance Measurable result

Outsource Make an arrangement where an external organization performs

part of an organization’s function or process

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 26

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

Monitoring determining the status of a system, a process or an activity

Measurement process or determine a value

Audit Systematic, independent and documented process for obtaining

audit evidence and evaluating it objectively to determine the
extent to which the audit criteria are fulfilled

Conformity Fulfillment of a requirement

Non-conformity Non fulfillment of a requirement

Corrective action Action to eliminate the cause of nonconformity and to prevent

reoccurrence

Continual Improvement recurring activity to enhance performance

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 27

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

QUALITY PROCEDURES -01

PROCEDURE FOR CONTROL OF DOCUMENTS REF.CLAUSE 4.2.3 OF ISO 9001:2015

1.0 Objective

To establish & maintain a system that ensures that all quality system documents are controlled.

2.0 Scope

This quality system procedure applies to all documents, which relates to the quality system, including documents of
the external origin. It covers approval prior to issue. Review, revision, & availability at point of use, identifiably &
irretrievability in addition to prevention of use of obsolete documents.

3.0 Responsibility

PROPRIETOR& MR

4.0 Procedure

4.1 Various documents /formats are numbered in the following manner

XX/FF/YY
Where-XX = Company Name.
FF= Format/ Record Type
YY = Relative Number of records (01, 02, 03,.. etc)

4.2 Preparation, review of adequacy, & control of various quality systems documents is conducted in the
following Table

S. Name of Document Prepared By Reviewed & Re- Change, Control

No. approved by by
1. Quality Management Manual M.R. Proprietor Proprietor
and Quality Procedure [QMM]
(Level-I)
2. Quality Assurance Plans, MR Proprietor Proprietor
Quality Formats & Work
Instructions (Level II)

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 28

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

4.1.1. Section Incharges & MR are responsible for ensuring:

- Availability of correct documents & data

- Removal of obsolete documents &data.

4 1.2 Master copies of level I documents shall be maintained by PROPRIETORwith Original signature on
cover page & shall be stamped as: “MASTER COPY” in green ink at the back of each page

4.1.3 Documents of external origin shall be kept with a stamp of “Controlled Copy”. These shall not be
distributed to anybody and shall be retained by the PROPRIETOR.

4,1.4 Controlled copies shall be generated from the master copy with a stamp of “CONTROLLED COPY”
in Red Ink on each page. One Controlled copy will be issued to Certifying Body & distribution of
controlled document is done through controlled document issue register.

4.1.5 Master List of Documents for ensuring current status of the document

4.1.6 Any request for change in the existing system is processes as per “PROPOSED CHANGE NOTE”
format.

4.1.7 Quality system manual can be issued to any external agency only after Approval of PROPRIETOR& it
will be marked “INFORMATION COPY” in Black.

4.1.8 Whenever there is any revision in the Level & Level II documents, the old master copy shall be taken
out from the master file & to be stamped as “OBSOLETE COPY” & shall be recorded in Obsolete
Document Format. Along with this the Revised Format shall supersede the Obsolete Format at the
point of use. Current status of the revised document will be communicated to concerned Department
head through Controlled issue /change record.

4.1.9 With every twenty revisions there will be a change in respective issue number.

4.1 .10 The retention of obsolete copies shall be decided in the Master List of Formats.

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 29

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

QUALITY PROCEDURES-02

PROCEDURE FOR CONTROL OF RECORDS REF CLAUSE 4.2.4 OF ISO 9001-2015

1.0 Objectives:
To maintain & Control quality records and ensure their easy retrieval and disposition

2.0 Scope:
This Quality Management system procedure applies to quality records generated by the company.

3.0 Responsibility
MR
4.0 Procedure:

4.1 Methodology for Control of records

4.1.1 MR is responsible for making and controlling of records.

4.1.2 The existing records are controlled through Master List of Documents.
4.1.3 If new records are to be made, M.R. ensures that unique identification is given to records so that reviewing
it from list of records does not duplicate it.
4.1.4 All the records which support the Quality Management System are referenced in the appropriate
procedure, work instruction, quality plan etc. List and various files maintained by each function head.
4.1.5 All personnel have been advised to fill the records legibly and identified to the product/process involved.

4.2 STORAGE:

Records are stored in suitably protected & secure facilities which are “termite, water and moisture” proof so as to:

 Be easily retrievable.
 Minimize deterioration.
 Protected from damage.
 Prevent loss! Authorized access or tempering such alteration.

4.3 Retention Period:

Retention Period of each record is maintained in the List of Records.

4.4 Disposition:
After expiry of the retention period quality records are destroyed, after approval
of PROPRIETORby any appropriate means preferably by shredding. A record of
records! Documents destroyed are maintained for reference! where required.

5 Changes due to revision: NIL

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 30

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

QUALITY PROCEDURES-03

PROCEDURE FOR INTERNAL AUDIT REF CLAUSE 8.2.2 OF ISO 9001:2015

1.0 Objective:

To establish a documented system for planning and implementation of internal

Quality Audits

2.0 Scope:

To verify compliance of documented procedures and requirements of the standard.

3.0 Responsibility:

PROPRIETOR/ MR

4.0 Procedure:

4.1 Annual audit plan for each year is prepared.

4.2 Internal audits are conducted on six months based on importance of the activity and in such a way that
each area shall be covered.
4.3 Internal auditors could be selected internally or externally for conducting the quality audits. MR in
consent with PROPRIETORselect the internal auditor on the basis of their qualification, skills and
knowledge of all the intricacies of that particular department to conduct the audit.
4.4 The Internal audit matrix is circulated to the auditors and auditee to ensure their communication
regarding the audit programmes & scope and availability on the respective dates. Third party audits are
also acceptable.
4.5 Internal audits are organized and carried out through auditors with Audit
Check List. In case of any Non-Conformity of the system Corrective Action report Form is issued by
auditor as applicable. Auditee shall review NCR’s and take corrective/preventive action within
acceptable time period to the auditor. Constraints of resource required shall be put in MRM.
4.6 If any follow up audits is required, the same shall be indicated in the “Audit non-compliance report,”
Corrective action taken shall be verified and the auditor shall close NCR.
4.7 A summary report of audits is prepared based on NCR’s and a review is presented in MRM.
4.8 Changes in quality system, as a consequence of NCR’s are implemented with a view to remove
deficiencies in the quality system.

5.0 Changes due to revision: NIL

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 31

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

QUALITY PROCEDURES-04

PROCEDURE FOR CONTROL OF NON CONFORMING PRODUCT REF CLAUSE 8.3 OF ISO 9001:2015

1.0 Objectives:

To establish a documented system for appropriate identification, segregation, evaluation, documentation

& disposition to prevent inadvertent use or mix up of non-conforming product.

2.0 Scope:

Applicable to all those departments where non-conformity is observed i.e. Control of non-conforming
material identified at any stage of process starting from incoming testing/inspection till final inspection.

3.0 Responsibility:

MR & Production Incharge

4.0 Procedure:

Materials and Products are being inspected at Incoming, In Process & Final stages as per the Quality
Plans.

Incoming Testing Stage

 Non- conforming material (NCM) is generated on the basis of incoming testing/inspections, recorded in
Incoming Inspection Record
 This rejected material is then returned back to the supplier for replacement.
 Store In-charge thus informs the supplier regarding its rejection and the NCM is kept separately at a
specified place.
 Care shall be taken during production if NCM is used that the material/ product can be traced out for
positive recall in case of any quality problem.

In-process testing stage

 NCM generated during the process is segregated & send to store to keep it separately. PROPRIETORis
the final authority to dispose it.

 Any product re-worked will be inspected as per inspection instruction and then recorded as a new product
both at in process and final stages.

Final inspection & testing stage

 Since the final inspection is done, any defects observed during the final inspection are considered as the
non-conformity and are kept at designated place.
 If the defects are minor, the identified product is reworked and offered again for inspection.
 If the defects are major and product is rejected. Then the NCM are removed from the working place and
then offered again for review for its use, release or acceptance under concession the authority lies with
PROPRIETOR
 Any NCP arisen due to defect in any electrical or electronic part will be rectified by taking the
replacement from the supplier.

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 32

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

AT THE CUSTOMER END.

All the complaints against the manufacturing defect at customer’s end are rectified free at their end by our
technocrats and verified by the customer. If NCP is not rectified at their end then it is brought back to the workshop
and reworked at our end and after final inspection sent back to customer

Causes of the nonconformity shall be discussed in the MRM

References:
Control of NCP

5.0 Changes due to revision: Nil

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 33

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

QUALITY PROCEDURES-05

PROCEDUREFOR CORRECTIVE ACTION REF CLAUSE 8.5 OF ISO 9001:2015

1. Objective
To eliminate the root cause of non-conformities related to product, process or quality system in order to
prevent its re-occurrence.

2. Scope
All non-conformities identified

3. Responsibilities
PROPRIETOR! MR

4 Procedure

 All non-conformities that are observed from various input reports (as mentioned above) are to be
considered for corrective action.
 The problem is thus analyzed for root cause identification and corrective actions are identified and
implemented.
 All the long term & short term actions are then reviewed in the management review meetings
 PROPRIETORanalyzes customer complaints.
 All the non- conformities are reviewed and compiled at least once in three months and on the basis of the
nature/gravity of problem, preventive action plan is prepared.
 Corrective action is taken immediately if any non-conformity is observed at any stage and is of high risk
and can affect the quality of the product! services. In such cases, PROPRIETORtakes the decision.
 To check the effectiveness of any corrective action a follow-up mechanism shall be followed and record
shall be maintained for review.
 All the records of corrective action and their follow-up observations shall be maintained.
 The MR monitors monthly all corrective actions and it would be a permanent input to MRM.

Reference:

CORRECTIVE & PREVENTIVE ACTION REPORT.

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 34

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

QUALITY PROCEDURES-06

PROCEDURE FOR PREVENTIVE ACTION REF CLAUSE 8.5 OF ISO 9001:2015

1. Objective
To prevent the occurrence of any potential non-conformity

2. Scope

All potential non-conformities identified during internal audits, operation of QMS, feedback from
customers & customer complaints etc.

3. Responsibilities
PROPRIETOR/MR

4. Procedure

 All potential non-conformities identified out of recorded non-conformities.

 Potential causes of non conformities shall also be identified from trends of data, minutes of management
review and achievement of objectives.
 Root cause analysis will be done with the help of statistical technique or past experience.
 PROPRIETORand concerned HOD will evaluate the need for action to prevent occurrence of potential
NC.
The HOD will determine the appropriate action and implementation plan.
 These plans will be implemented as per plan.
 HOD will follow up for results
 MR will review on follow up
 MR will report in management review meeting
Record of preventive action and its implementation will be maintained by the MR.

Reference:

Corrective & preventive action report.

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 35

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

QUALITY PROCEDURES-07

PROCEDURE FOR MANTANENCE AND BREAKDOWN REF CLAUSE 8.5 OF ISO 9001:2015

1.0 Objective

To provide & document the method Maintenance and up-keeping of plant & equipments for ensuring that
a) Process capability continue to be satisfactory,
b) Required data / records are maintained, and
c) Corrective actions / improvements are initiated.

2.0 Scope

This process covers

 Mechanical Maintenance of Plant and Machines
 Electrical Maintenance of Plant and Machines

3.0 Responsibility

Proprietor/M.R. are responsible for effective implementation of this process in their respective areas.
4.0 Procedure
Activity Responsibility
4.1 In puts for Maintenance
4.1.1 A comprehensive list of equipments / devices available with details such as M.R.
 Their Identification,
 Location,
 Range of Operation, and
 Maintenance requirements.
4.1.2 The maintenance requirements are normally identified using the operational & Proprietor/M.R.
maintenance manuals. Where maintenance manuals are not available, these are based on
knowledge and experience. For all new procured equipments / devices it is ensured that
these manuals are controlled through the control of External Origin Documents.
4.1.3 The requirements of maintenance is informed to respective maintenance areas by M.R.
concerned department / section.
4.1.4 The availability of necessary spares, consumables, tools and necessary materials are M.R.
ensured through standardization and /or advance planning, through Stores and guidance
by Head (Operations)
4.2 Maintenance Process
4.2.1 Preventive Maintenance
1 Preventive maintenance schedules are prepared based on manufacturer’s M.R.
recommendations /review of History Card maintained. The intimation of preventive
maintenance is communicated in advance to the Plant Supervisor for release of
equipment.
2 Preventive maintenance is carried out using check points given in Maintenance Schedule M.R.
and Records . The M.R. checks the maintenance activities regularly.
3 After completion of maintenance (whether preventive or breakdown) the O K report is M.R.
taken from the user department.

4 All preventive maintenance jobs done are recorded in History Card maintained for each M.R.
equipment / devices
4.2.2 Breakdown Maintenance

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 36

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

1 Breakdown of an equipment or device is reported, Maintenance work is immediately M.R.

taken up for rectification and repair.
2 After completion of maintenance (whether preventive or breakdown) the O K report is M.R.
taken from the user department.
3 All preventive maintenance jobs done are recorded in History Card maintained for each M.R.
equipment / devices .
4.3 In-charges of Maintenance ensures that all safety and protective devices necessary are M.R.
used while breakdown or preventive maintenance are mounted and are functional all
time. These include fan/gear guards, correct fuses and ear thing etc.
4.4 Calibration of Devices
1 In case of process Instruments, maintenance include calibration where applicable. M.R.
2 Calibration of Instruments is done using work instructions in respect of the standard M.R.
used, environmental conditions, precautions, and the ranges & accuracies to be covered.
Standards meant for calibration should be stored properly along with their certificates
and trace ability records.

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 37

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

QUALITY PROCEDURES-08

PROCEDURE FOR PRODUCTION PLANNING REF CLAUSE 8.5 OF ISO 9001:2015

1.0 Objective

To describe the process of PPC and Production for the following objectives ,
 Reduction of In Process Rejection
 Productivity Improvement
 Timely Dispatch of Products
2.0 SCOPE
This process covers all products made by company.
3.0 Responsibility:
Proprietor/M.R. is overall responsible for implementation of this procedure.
4.0 Procedure

Sl. # Activity ( in put / activity / output ) Responsibility

4.1.1 Marketing sends the requirements for monthly dispatch of component to head Proprietor/M.R.
Production
4.1.2 Production Head Collect data of finished good stock/WIP . Proprietor/M.R.
4.1.3 Requirements of Production for the month is calculated. Proprietor/M.R.
4.1.4 Production plan for the month is prepared on the basis of following inputs. Proprietor/M.R.
a) Machine Capacity
b) Production Capacity
4.1.5 Dispatch Plan is prepared on following basis.. Proprietor/M.R.
a) Production Plan
b) Data wise schedule if given by CG
4.1.6 Raw material planning is carried out and given to Purchase and its receipt status Proprietor/M.R.
monitored action as required are taken or timely procurement
4.1.7 Planning for consumables tools gauges is carried out on basis of completion data and Proprietor/M.R.
indents given to stores for procurement / Issue.
4.1.8 Data of Production and dispatches are used as input for progress tracking and details . Proprietor/M.R.

4.1.9 Changes in production plan as required are carried out and details recovered Proprietor/M.R.
4.2 Production

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 38

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

4.2.1 Production of component is carried out on basis of following inputs Proprietor/M.R.

a) Manpower needed
b) Process Flow Sheet
c) Process Sheet/ Work Instruction
d) Consumable/ Tools/ Gauges required
e) Utility items such as electricity
4.2.2 Quality of work is checked as per control plan/ Quality plan for each stage. Records as Proprietor/M.R.
required.
4.3 Data base is maintained for following Proprietor/M.R.
a) Production Done
b) Quality results
c) Consumption of Tooling/ Consumables
4.4 Material Movement is done with the help of trolleys/ Bins as per guidelines. Proprietor/M.R.
Products are identified and inspection tests indicated as per WI.
Machine cleaning and housekeeping is carried out as per guidelines.

QUALITY PROCEDURES-09

PROCEDURE FOR CALIBRATION REF CLAUSE 8.5 OF ISO 9001:2015

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 39

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

1.0 Objective
To establish, implement and maintain a system which ensures that effective control is exercised over all Inspection,
Measuring & Test Equipments.
2.0 Scope
This procedure is applicable to all inspection, measuring and test Equipments
3.0 Responsibility

Proprietor/ M.R. is responsible for implementation of this procedure

5.0 Procedure

Sl. No. Activity Responsibility

4.1 Identification of measurements to be made and the accuracy required is documented in Proprietor/M.R.
Quality plan, or any other inspection/testing document.
4.2. A list of all inspection, measuring and test equipment requiring calibration to be Proprietor/M.R.
Maintained. List identifies the measurement instruments by name, type, serial number,
location, applicable calibration requirements ,date of calibration done and calibration due
date. The calibration status is updated continuously.
4.3 The indent for calibration is prepared and with relevant purchase order sent to the Proprietor/M.R.
calibration agency for calibration.
4.4 Calibration agency is provided with needed facilities and support for carrying out Proprietor/M.R.
calibration at our works place.
4.5 Such instruments that are to be calibrated at outside location are collected and sent to Proprietor/M.R.
identify calibration agency.
4.6 Whenever the calibration is got done, following is checked up Proprietor/M.R.
a) Physical condition of instrument /test equipment
b) Calibration report verification
c) Calibration certificate to be obtained from calibration agency and after verification
marked as O.K./Not O.K.
d) Sticking of calibration sticker
4.7 History of calibration is kept using format and calibration certificates filed. Proprietor/M.R.
4.8 The equipment’s are well maintained, to preserve their accuracy and fitness for use. If Proprietor/M.R.
equipment is out of calibration or is otherwise not fit for use, is withdrawn from use.

.
.

QUALITY PROCEDURES-10

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 40

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

PROCEDURE FOR TRAINING REF CLAUSE 8.5 OF ISO 9001:2015

1.0 Objective
To provide guideline instructions & process of training with the aims that Training activities are well planned, Training
for developing the skills and knowledge needed to perform management and technical roles is provided, Individual
and groups receive training necessary to perform their roles, Training activities related to Quality Management
System & Environment Health And Safety related subjects is provided ,Customer satisfaction is enhanced on
continual basis .
2.0 Scope
It covers Trainings for
2.1 Quality Management System Documents
2.2 Control Plan
2.3 C.T.Q’s Parameters
2.4 .Environment Health & Safety Policy
2.5 Fire Fighting
2.6 First Aid
It should covers all employees of the company

3.0 Responsibility:
Proprietor/M.R. is responsible for effective implementation of this procedure

4.0 Procedure

Sl. Activity Responsibility

4.1 Policy For Training Needs
4.1.1 A documented policy for Training Needs is prepared and approved . The policy specifies
 The needed skills and knowledge for each role
 Training methods ( where needed ) which includes
1. Class room training
2. Facilitated videos
3. Formal apprenticeship & mentoring programs
4. Guided self study / computer aided instructions
5. Commercial available training courses
6. Professional conferences / seminars , etc
4.1.2 Reviewed for
 Training requirement
 Feedback to Employee
4.1.2 A group responsible for fulfilling training needs is developed , as part / full time ( with in
or external sources )
4.1.3 Adequate resources and funding are provided for implementing the training program ,
which include
1. Designated person responsible for implementing training program
2. Tools to support training program activities
3. Appropriate facilities to conduct training
4. Maintaining training records .
4.2 Training Plan
4.2.1 A training plan is prepared which covers
 The set of skills / knowledge needed & whom these skills are needed
 The skills for which training is required & using this the skills would be obtained
 For each training , whom it is required & when it is required
 Measurement for effectiveness of training provided .

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 41

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

4.2.2 The training objectives is considered ( where required ) as different levels such as
A: Does not know, cannot do job
1. B : Know but cannot do job
2. C : Know and can do under supervisions.
3. D : Know well and can do independently
E: Know well, can do well and can train others
4.2.3 The training plan is reviewed by key responsibilities , and where required it is revised
4.2.4 Materials for training are reviewed.
4.2.5 Needs of training are identified either using Competence Matrix.
4.3 Trainings are conducted as per plan , the attendance and time of training are recorded .
4.4 All training attended by personnel are maintained in individual records of
 Qualifications
 Experience
 Knowledge
 Training attended
 Skills developed
 Proposed trainer for any training program

QUALITY PROCEDURES-11

PROCEDURE FOR PURCHASE REF CLAUSE 8.5 OF ISO 9001:2015

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 42

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

1.0 Objective:
To provide & document the method purchasing for ensuring that
a) Purchased products conforms to specified purchase requirements ,
b) Suppliers are selected, evaluated and re-evaluated based on specified criteria,
c) Needed actions are taken after evaluations / re-evaluations, and.
d) Required data / records are maintained.

2.0 Scope:

This process covers all purchases made by company.

3.0 Responsibility:
M/R and Proprietorare responsible for effective implementation of this process.
4.0 Procedure:

Sl. # Activity
4.1 Indenting
4.1.1 For proper Indenting and controlling, the inventory has been divided in to two category,
 Stocked items
 Non stocked items (Capital items and non production items etc)
4.1.2 For stocked items, the indents are raised by Production
1. Based on shortage list of items for delivery of customer order
2. When stocks falls below the minimum levels set, or
3. Based on inventory norms
4.1.3 For non stocked / capital items, the indents are raised by Supervisor
4.1.4 Indents are generated giving following details
 Indenting department
 Date of indent
 Material Code / description
 Material Supplier
 Quantity
 Delivery time/ date
 Dispatch instruction
 Packaging Instructions
 Any other remarks
Based on these indents are approved, reviewed and then approved as per purchase policy of
organization.
4.1.5 Indents for (stocked items) i.e production items are normally generated as per resource
requirements of organization. Records of all indents are maintained in soft file and further
follow up for required delivery.
4.1.6 Indents of Capital items / Non-stocked items are raised by concerned department.However,
for stock position in Stores is verified by Store Keeper.
4.1.7 An allocation requirement (reservation) is indicated in stores database for all indents raised.
NOTE: Stores bring to the notice of management if any item is received with out any indent
or / and Purchase order.
4.2 Issue Of Purchase Order
4.2.1 P.O is prepared based on comparative rate input in soft database or based on the quotations
from suppliers or rate contract with suppliers.
4.2.2 Based on approval of Indent, a Purchase Order is prepared or generated.
4.2.3 All PO related to Stocked Items are raised on approved supplier, reviewed and is sent for
approval as per policy and copy is sent to Supplier.
Purchase orders of Non Stocked items or Capital Items are reviewed by concerned HOD and
sent to HOD (PUR) after approval by Proprietor,

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 43

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

I/C Purchase or Indenter ensures that requirements, commercial terms, inspection criteria etc,
all are appropriately mentioned in Purchase Orders.
NOTE: All purchase is made through approved supplier. A list of approved should be
maintained.
4.2.4 It is ensured that all technical details / specification, supplier’s reference, commercial terms
and acceptance criteria (on receipt) are written in the Purchase Orders where required.
4.3 Selection & Approval Of New Suppliers
4.3.1 Suppliers (both for Product and Services) are identified and asked to furnish details, such as
manufacturing / suppliers status, G.S.T. registration details, Quality assurance / control
facilities, manufacturing facilities, infrastructure available and regulatory act (where
applicable) being followed etc. using format Supplier’s Evaluation Form.
4.3.3 A list of all selection-evaluated supplier is maintained for each category of item / services and
is updated from time to time.
4.3.4 A trial order is raised and based on performance of supplies (quality and delivery); the
supplier is considered as approved supplier and is updated from time to time.
4.4 Evaluation Of Performance Of Suppliers
4.4.1 Performance of all suppliers is monitored by allocating marks for
 Quality.
 Delivery.
Once in a year.
4.4.2 Quality:
If material is rejected first time, supplier is informed verbally. For every rejection marks are
deducted.
On repeated rejection. The supplier is warned.
4.4.4 Delivery:
Supplier giving material in time is given full marks. For every 20 to 25 % more delays 5
marks are reduced further.
4.4.7 Based on Performance report of the supplier’s performance evaluation is carried out.
Suppliers, which are not considered acceptable, are deleted or marked suspect suppliers.
4.5 Verification Of Purchased Items
4.5.1 All purchased products are inspected, verified against their requirements / Standards / Quality
Plans, and then accepted
Records of verification (both acceptable and non-conforming) of all purchased parts are
maintained.
4.6 Re-evaluation of Suppliers
Re-evaluation of Suppliers (whose performance has not be evaluated) is taken up every 2
years of implementation of system. Suppliers are re-evaluated on same parameters based on
which approved. If any changes found, changes are evaluated and suitable decision is taken
accordingly.

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 44

 M.S. PLASTICS QUALITY MANUAL

Date: 21/01/2020
Document No.: MS/QM/01 Issue No.: 00

ABBREVIATION

CA Corrective Action
CL Calibration
DC Document Controller
Doc Document
Dt Dated
IA Internal Audit
I/C In-Charge
MR Management Representative
ML Master List
NCP Non-Conformity Product
NCR Non-Conforming Report
PA Preventive Action
PM Production Manager
Prod Production
QAP Quality Assurance Plan
QA Quality Assurance
QC Quality Control
Rev Revision
QF Quality Format
QP Quality Procedure
TM Test Method
WI Work Instruction
IMTE Inspection, Measuring and Test Equipment.
Admn Administration
MP Proprietor

PREPARED BY: MR APPROVED BY: MANAGER P a g e | 45