HP Web Jetadmin 10.

Installation and Setup Guide

(c) 2010 Hewlett-Packard Development
Company, L.P.

Rev. 5/2010
Installation and Setup Guide for HP Web
Jetadmin 10.2

● Minimum System Requirements for HP Web Jetadmin 10.2

● Ports
● Steps to Install HP Web Jetadmin 10.2
● Installing HP Web Jetadmin 10.2 from a Command Line or Script
● Extended Modules Features
● Obtaining and Using a License
● Upgrades versus Migrate
● Upgrading to HP Web Jetadmin 10.2 from HP Web Jetadmin 10.1
● Post-Installation Actions
● Smart Client Deployment
● Default Settings
● Recommended Configuration Settings for HP Web Jetadmin 10.2
● Using a Separate Instance of Microsoft SQL Server 2005
● Connecting to a SQL Server on a Remote Machine
● HP Eco Solutions Reports
● Uninstalling HP Web Jetadmin 10.2
● Backing Up and Restoring HP Web Jetadmin 10.2
When you install HP Web Jetadmin 10.2, you only need to install it on one hardware platform that
meets the recommended minimum requirements (Minimum System Requirements for HP Web
Jetadmin 10.2 on page 2) and is centrally accessible on the network. You may then access the
software from any supported Windows desktop on the network and manage all supported network-
connected peripherals.
HP Web Jetadmin 10.2 offers several installation options. If you have installed a previous version of
HP Web Jetadmin 10.2, you can choose to upgrade the previous version or install a new copy.
Upgrading an older version preserves your settings for discovery options and groups and is most
likely the best choice if you have already been using HP Web Jetadmin 10.2.

ENWW 1
 NOTE: HP recommends that you fully test HP Web Jetadmin 10.2 in environments where earlier
releases have been integrated into critical business operations. HP Web Jetadmin device
management, alerting, and other features have been greatly improved with the introduction of
HP Web Jetadmin 10.2 and, prior to implementing this software into full production, HP recommends
that you fully test and qualify the application.
Please read all support materials when implementing HP Web Jetadmin 10.2. For current information
regarding HP Web Jetadmin 10.2 software, see the documents on http://www.hp.com/go/
webjetadmin Self Help tab titled Late Breaking News, Supported Devices on HP Web Jetadmin
10.2.
NOTE: If the installation stops with a warning that a reboot is required, reboot the host on which the
HP Web Jetadmin 10.2 installer is running. Then relaunch the installer to continue to installation.

Minimum System Requirements for HP Web Jetadmin

10.2
Table 1 Technical specifications for HP Web Jetadmin 10.2 (Product number: J6052AA)

Area Requirement or Recommendation Notes

Operating Systems (server and client ● For the server: .NET Framework ● HP Web Jetadmin now supports
unless otherwise noted) 3.5 SP1 is the minimum required. 32-bit and 64-bit versions of all
supported Windows operating
● Microsoft Windows XP systems.
Professional (with SP2 and above)
● Print queue creation and print path
● Microsoft Windows Server 2003 management are not supported
(with SP 2 and above) from Microsoft Windows Vista,
Microsoft Windows 7, Microsoft
● MicrosoftWindows Server 2008
Windows 64–bit systems, and
● Microsoft Vista Business Edition Microsoft Windows Server 2008
either running HP Web Jetadmin
● Microsoft Windows 7 or as print queue management
servers.

● A local administrator is required for

installation or application upgrade.

● Supported versions of Windows

Server 2003 include Enterprise
and R2 as well as others.

● Microsoft Windows Server 2008

R2 is not supported at this time.

● Microsoft Windows 7 is only

supported as a client application.
The HP Web Jetadmin (server)
application is not installable on this
operating system.

2 Installation and Setup Guide for HP Web Jetadmin 10.2 ENWW

 Table 1 Technical specifications for HP Web Jetadmin 10.2 (Product number: J6052AA) (continued)

Area Requirement or Recommendation Notes

Virtual Machine (Optional Platform) ● VMWare Server ● For a VMWare server, the virtual
machine network must be set to
● VMWare ESX bridged to facilitate HP Web
● Microsoft Virtual Server Jetadmin 10.2 communications.

● It is very important to configure

VMWare so that its guest or virtual
systems have enough resources
to support HP Web Jetadmin and
Microsoft SQL server. To ensure
appropriate resource provisioning,
please see VMWare
documentation specific to your
version.

Server Hardware ● Dual-core processor or greater ● If .NET is not detected, the

required software will provide assistance for
steps to install .NET Framework.
◦ 2.33 GHz or greater (2.8GHz
recommended) ● Hewlett-Packard executes
application performance
● System RAM measurements using Dual 2.8GHz
processor with 3GB RAM.
◦ Minimum 3GB required (2GB
required for the HP Web ● Performance increases are
Jetadmin Service) realized by using dual processor
systems; HP Web Jetadmin multi-
● .NET 3.5 SP1 required
thread coding takes advantage of
● Recommended: Available 4GB these systems.
storage
● Storage requirements will vary
depending on implementation,
database and migration from older
versions.

● NTFS is the only supported file

system.

● If the installer determines less than

1GB is installed, a message is
displayed stating that 3GB RAM is
required.

Client Hardware ● PC with 1.8 GHz or greater ● If .NET is not detected, the
processor (2.4 GHz software will provide assistance for
recommended) steps to install .NET Framework.

● RAM

◦ 32–bit and 64–bit systems:

2 GB RAM or greater
required

◦ 64–bit systems: 4 GB RAM

recommended.

● Required: .NET Framework 3.51

SP1

● 1024 by 768 client display

resolution (minimum).

● Optimized for Normal font size.

● Default DPI only.

ENWW Minimum System Requirements for HP Web Jetadmin 10.2 3

 Table 1 Technical specifications for HP Web Jetadmin 10.2 (Product number: J6052AA) (continued)

Area Requirement or Recommendation Notes

Database ● Microsoft SQL Server 2008 ● Microsoft SQL Server 2008 can be
installed on 64 bit operating
● Microsoft SQL Server 2005 systems and also as a customer
Express Edition database platform.
● Microsoft SQL Server 2005 ● Microsoft SQL Express Edition, if
Standard, Workgroup, or not present, is added at install
Enterprise Editions time.

● Microsoft SQL Express Edition

database instance is created at
install time. Microsoft SQL
memory usage is set to 512MB at
install time.

● Microsoft SQL Enterprise,

Workgroup or Standard Editions
are supported via a documented
post install procedure.

● Off-host Microsoft SQL server

connectivity from HP Web
Jetadmin is available by installing
an optional license. For more
details, see Extended Modules at
www.hp.com/go/wja.

Network ● Required: 1 active IPv4 connection ● HP Web Jetadmin 10.2 is not

supported on multi-homed
systems at this time.

● Active connection required by

installer, failure occurs when the
active connection is not present.

Install/Upgrade ● Upgrade from HP Web Jetadmin ● Administrator access is needed to

10.2. and 10.1 install this application.

HP Web Jetadmin Client Application ● Required: Internet Explorer 6, 7, or ● Internet Explorer is required to
8 start the HP Web Jetadmin Smart
Client application. For browser
● Required: 1024 x 768 display requirements and limitations,
resolution. check Windows operating system
support documentation.

● No administrator access is needed

to run Smart Client

● 15 maximum concurrent client

sessions.

Shared print queue creation support ● Windows XP Professional or ● Print queue creation and print path
Windows Server 2003 management are not supported
from Microsoft Windows Vista,
Microsoft Windows 7, Microsoft
Windows 64–bit systems, and
Microsoft Windows Server 2008
either running HP Web Jetadmin
or as print queue management
servers.

4 Installation and Setup Guide for HP Web Jetadmin 10.2 ENWW

 Table 1 Technical specifications for HP Web Jetadmin 10.2 (Product number: J6052AA) (continued)

Area Requirement or Recommendation Notes

Network peripheral management ● HP Web Jetadmin 10.2 supports N/A

supported printers HP and non-HP printers
connected through HP Jetdirect
print servers and standard printer
MIB-compliant third-party network
connected printers. The
capabilities available for third-party
printers will vary from basic to
more robust capabilities when the
devices are used with HP-certified
HP Web Jetadmin 10.2 plug-ins.

Host access requirements ● Application host: local N/A

administrator required for
installation or application upgrade;
Client host: local user access
required for ClickOnce HP Web
Jetadmin 10.2 client application;
Administrator required for .NET
installation

Client/Server Security ● Required: Microsoft Domain or ● HP Web Jetadmin 10.2 is tested in

Locally managed Windows users Microsoft Active Directory
and passwords. domains.

● Users must either be in HP Web

Jetadmin 10.2 server administrator
group membership or designated
within HP Web Jetadmin 10.2
User settings.

NOTE: HP Web Jetadmin 10.2 is supported on platforms with Microsoft Windows and .NET
Framework high-priority updates. During each development cycle, HP Web Jetadmin 10.2 is regularly
tested on platforms with current Microsoft updates. HP will investigate all customer software issues
presented by post-release updates. The document Late Breaking News for HP Web Jetadmin 10.2
(found on http://www.hp.com) will be updated periodically to provide the latest software issue
information.
NOTE: New! HP Web Jetadmin now requires Windows HTTP SSL service to be loaded. HP Web
Jetadmin is now using SSL communication through port 8050 to communicate with newer HP devices
and now requires Windows SSL support.
NOTE: The Universal Print Driver for 64–bit operating systems and for 32–bit operating systems
cannot be installed into HP Web Jetadmin 10.2 driver repository at the same time. Both have the
same versioning detail and HP Web Jetadmin 10.2 is not able to distinguish between the two.

Ports
HP Web Jetadmin 10.2 listens on several ports continuously and opens other ports for specific
functionality. Below are the ports used by the system hosting HP Web Jetadmin 10.2 and also remote
ports:
Table 2 Ports

Port Number Type I/O Details

0 TCP I Client Event Notification

ENWW Ports 5
 Table 2 Ports (continued)

Port Number Type I/O Details

69 UDP I TFTP incoming port,

HP Jetdirect firmware

161 UDP O SNMP

427 UDP I SLP Listen

445 UDP O WMI Communication

445 N/A I WMI Communication

2493 UDP I/O Build Monitor

3088 TCP I/O Proto Remoting

3702 UDP I Listen (WS Discovery)

4088 TCP I Remoting

8000 UDP I Web Jetadmin Discovery

Listen (remote port)

8000 TCP I WebServer (http)

8050 TCP I Device Eventing Callback

(HTTPS)

8140 TCP I OXPm Web Services

(HTTP)

8143 TCP I OXPm Web Services

(HTTPS)

8443 TCP I WebServer (https)

9100 TCP O Printer Firmware Upgrade

27892 UDP I Traps Listener

NOTE: Port Number 0 denotes a random system port number. The I/O column represents
communication direction with respect to the HP Web Jetadmin 10.2 server host. Random source
ports are used when communicating to ports on remote IP address.
NOTE: All random ports assignments are made by the operating system hosting HP Web Jetadmin.

Steps to Install HP Web Jetadmin 10.2

To begin the installation, follow these steps:
1. Access http://www.hp.com/go/webjetadmin to get the HP Web Jetadmin 10.2 software.
2. Run wjasetup.exe.
3. Follow the instructions as each page is displayed.
4. When the installation is complete, click Close.

6 Installation and Setup Guide for HP Web Jetadmin 10.2 ENWW

Installing HP Web Jetadmin 10.2 from a Command Line or
Script
● Uninstall
● Usage Examples
Sometimes it is required to install software from a command line, through a script, or some
automation. The syntax is:
WjaSetup.exe [/L ] <Language ID>] [/S /v/qn] </V”[Property1=Value1]
[Property2=Value2] [...]">
These are the command line installer properties:
● /L <Langauge ID>
: Language ID (Optional. Defaults to local system language.)
● /S /v/qn
: Silent Installation Mode (Optional)
● /V"Property1=Value1 ...": List of properties (Required)
Install Properties are listed in the following table.

Install Properties Values Description

WJA_EULA ACCEPT | REJECT Accept HP Web Jetadmin EULA

(required)

WJA_BACKUP_CONFIRM YES | NO Confirm HP Web Jetadmin Backup has

been performed (required for upgrades)

WJA_SUPPLY_GROUP_REMOVAL_C YES | NO Confirm that Supply Groups will not be

ONFIRM upgraded from HP Web Jetadmin
releases 10.0x or 10.1.x. (required for
upgrades)

INSTALLDIR <Path> HP Web Jetadmin Install Path (Silent

Install Optional, otherwise takes
Program Files default)

DATABASEDIR <Path> SQL Install Path (Silent Install Optional,

otherwise takes Program Files default)

Uninstall
Command Line uninstall is also possible. Here is the syntax:
msiexec.exe /qn /uninstall <ProductCode> <Property1=Value1>
<Property2=Value2> <...>

HP Web Jetadmin Version Product Code Used in Uninstall

HP Web Jetadmin 10.2 Service Release 2 32 bit installer A8AC5EF0-09C9-44CC-85EE-8723D83FDE99

(10.2.63313)

HP Web Jetadmin 10.2 Service Release 2 64 bit installer B60D3FB2-CF40-47C9-92BB-0C8439F1A418

(10.2.63313)

ENWW Installing HP Web Jetadmin 10.2 from a Command Line or Script 7

 HP Web Jetadmin 10.2 Service Release 3 32 bit installer 5D3E11CE-2C9A-44E3-A561-ED9BAC439E83
(10.2.66860)

HP Web Jetadmin 10.2 Service Release 3 64 bit installer 45E134D5-8C85-465C-A81B-88FB2723F370

(10.2.66860)

Uninstall properties are listed in the following table.

Uninstall Properties Valuesl Description

WJA_BACKUP_CONFIRM YES | NO Confirm HP Web Jetadmin Uninstall

has been performed (required for
uninstall)

Usage Examples
● To perform a basic silent install:
WjaSetup.exe /S /v/qn /V"WJA_EULA=ACCEPT"

● To perform a silent install with the application installed to "C:\WJA":

WjaSetup.exe /S /v/qn /V"WJA_EULA=ACCEPT INSTALLDIR=C:\WJA"

● To perform a silent install with the application installed to "C:\WJA" and the database installed to
"C:\WJADB":
WjaSetup.exe /S /v/qn /V"WJA_EULA=ACCEPT INSTALLDIR=C:\WJA
DATABASEDIR=C:\WJADB"

● To perform a silent uninstall of WebJetadmin 32-bit:

msiexec.exe /qn /uninstall "{A8AC5EF0-09C9-44CC-85EE-8723D83FDE99}"
WJA_BACKUP_CONFIRM=YES

Extended Modules Features

Operate your managed print environment at peak efficiency. Extend the value of industry leading
HP Web Jetadmin 10.2 with greatly increased performance and scalability. This modular solution
enables improved productivity and comprehensive print device support.
With this new complimentary extended module, you can expand the capabilities of HP Web Jetadmin:
● HP Web Jetadmin Database Connectivity Module Software:
◦ Attach to an off-server SQL Server Enterprise Farm to create a basic mirrored database
that database management administrators can manage.
◦ Get access to device list and historical trend data via the direct database warehouse.
◦ Report fleet-wide and device-specific performance data, as well as tracking and trending
over time, utilizing industry standard reporting software like SAP Crystal Reports software.
◦ HP Eco Solutions Reports based on Crystal Reports 2008 include: Device Settings and
Capabilities, Copy/Digital Send Capabilities Exception, Device Paper Usage and
Digital Processing, and Top 5 Paper Usage (Crystal Reports available from SAP).

8 Installation and Setup Guide for HP Web Jetadmin 10.2 ENWW

 This module is offered for free via a license. Contact your local sales representative for more
information.

Obtaining and Using a License

For more expanded features, you can obtain HP Web Jetadmin 10.2 Extended Modules. After you
obtain a license, you need to register that license to get access to these additional features.
Additional information can be found regarding HP Web Jetadmin Extended Modules licensing by
visiting http://www.hp.com/go/webjetadmin, Extended Modules tab.
Following are steps to register and use your license.
1. On the same machine as your HP Web Jetadmin 10.2 server, access the Webware URL
(https://www.webware.hp.com) and click Generate.
2. Type the invoice number in Order number and click Next.
3. Select the product for the license.
4. Enter the IP address. Click Next.
5. Accept the terms and conditions by clicking Accept.
6. Complete the Member sign-in page and click Next.
7. Complete the License Registration page and click Next.
8. A license number will be returned. Copy that license number using Ctrl-C.
9. In Start > Programs (or All Programs), access the HP Web Jetadmin program group and
select HP Web Jetadmin License Manager.
10. Click Add. The Enter License page is displayed.
11. Paste the license number into License Key and click Apply. Your license will be loaded and you
can use the expanded version of HP Web Jetadmin 10.2.
12. Restart the HP Web Jetadmin 10.2 Service (HPWJA Service).

Upgrades versus Migrate

Migrating from HP Web Jetadmin 8.x/7.8 to HP Web Jetadmin 10.x is no longer supported starting
with HP Web Jetadmin 10.2 Service Release 2. If you need to upgrade from HP Web Jetadmin 8.x/
7.8 to HP Web Jetadmin 10.x, use an earlier release of HP Web Jetadmin 10.1 or 10.2 and then
upgrade to the latest HP Web Jetadmin 10.2, Service Release 2 or later. Upgrading from HP Web
Jetadmin 10.x to a later version is still supported, with the exception of upgrading directly from
HP Web Jetadmin 10.0 to 10.2.

Upgrading to HP Web Jetadmin 10.2 from HP Web

Jetadmin 10.1
You can upgrade to HP Web Jetadmin 10.2 from a system that is already running HP Web Jetadmin
10.1. Obtain the HP Web Jetadmin installation executable and run it on the system hosting HP Web
Jetadmin. Upgrading to HP Web Jetadmin 10.2 through Product Update is not possible; the install
executable must be used.
It is VERY important to run a backup of your HP Web Jetadmin 10.1 installation before proceeding
with the upgrade. Consult the document WJABackupRestoreInstructions.txt (available in English only)

ENWW Obtaining and Using a License 9

 located at %SystemDrive%\Program Files\Hewlett-Packard\Web Jetadmin 10\WJABackupRestore on
the HP Web Jetadmin server. The version of HP Web Jetadmin 10.1 should also be noted at this
time. From the HP Web Jetadmin client, access Help > About and write down the version as
10.1.xxxx where xxxxx is the build number. This is the version of the installer you will need to have in
case a recovery becomes necessary.
NOTE: Prior to installing HP Web Jetadmin 10.2 over a running HP Web Jetadmin installation, use
Application Management > Overview > HP Web Jetadmin – All Active Tasks to detect any
paused or pending tasks. These should be stopped or resolved before running the installer.

Upgrading Configuration Settings

When you upgrade from HP Web Jetadmin 10.1 to HP Web Jetadmin 10.2, some of the configuration
options in HP Web Jetadmin 10.1 are not compatible with the new versions of the options in HP Web
Jetadmin 10.2 and cannot be converted automatically. If any of these particular configuration options
were used in templates for Configuration or in scheduled configuration tasks, then they will be deleted
from the template or task.
Following is a list of the configuration options that will not be upgraded from HP Web Jetadmin 10.1 to
HP Web Jetadmin 10.2.

Configuration Category Configuration Item

Device ● Control Panel Language

● Default Media Type

● Media Administration

● Time Zone

● Tray Administration

● Tray Setup Media Type

Network ● IPv6 - Configuration Precedence

● IPv6 – DHCPv6 Policy

● IPv6 – Enable

● IPv6 – DHCPv6 DNS Configuration

● SNMP Trap Destination Table

Fax ● Fax Printing

● Fax Reports and Logs

Embedded Web Server ● Time Services

● Embedded Web Server Configuration Options

● Enable Copy Monitor

● Weekly Timer

10 Installation and Setup Guide for HP Web Jetadmin 10.2 ENWW

 Configuration Category Configuration Item

Digital Sending ● Activity Log

● Address Book Management

● LDAP Settings

Security ● Access Control List

● Authentication Manager

● Disable Direct Ports

● File System Password

● Get Community Name

● VuLDAP

For example, in HP Web Jetadmin 10.1 you had a Configuration Template with three configuration
options: SNMP Trap Destination Table, Control Panel Language, and Auto Continue. After
upgrading from HP Web Jetadmin 10.1 to HP Web Jetadmin 10.2, this template would only contain
Auto Continue, as the other two configuration options are incompatible.
If this dialog box is displayed, follow these steps:
1. Either copy the information listed and paste it into a word processor, or make sure you can view
it later in the Application Log.
2. Select whether to let this dialog appear again for other clients, or dismiss it forever.
NOTE: After this dialog box is dismissed by selecting Do not show again, you must access
the Application Log to retrieve this information if you did not copy it.
3. Access each of the configuration templates or tasks containing a configuration option that was
not upgraded and add that configuration option again.

Post-Installation Actions
NOTE: The HP Web Jetadmin 10.2 server will start automatically as a Microsoft Service. The
HP Web Jetadmin 10.2 server cannot accept HP Web Jetadmin client connections until the HP Web
Jetadmin server has fully loaded all services into memory. Dependent upon your HP Web Jetadmin
server available system resources, it may take 1-2 minutes for all services to completely load after
initial server installation or server reboot.
The first time you launch HP Web Jetadmin 10.2 after installation, a pop-up dialog is displayed stating
that no devices have been discovered. You can opt to launch discovery settings at this point.
Once the installation is complete, HP Web Jetadmin 10.2 can be launched from a supported browser
by entering the hostname or IP address of the computer on which it is installed, followed by the port
number and path. Typical default port numbers for Web services have a value of 80. Since HP Web
Jetadmin 10.2 may be running simultaneously with another Web service on the same computer,
HP Web Jetadmin 10.2 uses a port number of 8000. If desired, the port value may be altered.
Here is an example of the URL used to activate HP Web Jetadmin 10.2 on a supported Windows
desktop:
http://myhost:8000

ENWW Post-Installation Actions 11

 NOTE: If the installation was a re-installation after an uninstallation (Uninstalling HP Web Jetadmin
10.2 on page 27), you need to verify the licenses still exist (Obtaining and Using a License
on page 9) before you restart the HP Web Jetadmin service to ensure the licensed features will be
available. This is particularly important in the case of a remote database connection, because the
service will not be able to operate at all until a remote database connection is made.

Configuring the HP Web Jetadmin Service to Restart Automatically

It is recommended to configure HP Web Jetadmin 10.2 to restart automatically whenever the HP Web
Jetadmin service fails. If, for example, the database is inaccessible, the HP Web Jetadmin service will
be stopped and then automatically restarted. The HP Web Jetadmin service will wait for the database
to become accessible and then the HP Web Jetadmin service becomes live.
To configure the HP Web Jetadmin service to restart automatically, follow these steps.
1. Access the Windows Control Panel and select Administrative Tools.
2. Select Services and then select HPWJA Service.
3. Right-click and select Properties from the menu.
4. Click the Recovery tab. For the First failure, Second failure, and Subsequent failures, select
Restart the service.
5. Click OK.

Restarting the HP Web Jetadmin Service Manually

It may be necessary to stop and restart the HP Web Jetadmin 10.2 service. An example of this would
be when a network is switched from hard-wired to wireless. Once the network is switched, HP Web
Jetadmin 10.2 must be restarted in order for the application to realize the change.
WARNING! Restarting HP Web Jetadmin 10.2 services may interrupt background tasks and user
sessions. Always check the application before restarting.
To script the stop of all HP Web Jetadmin 10.2 services, use these command strings in this order:
● Net stop HPWJAUpdateService
● Net stop HPWJAService
● Net stop mssql$HPWJA
To script the start of all HP Web Jetadmin 10.2 services, use these command strings in this order:
● Net start mssql$HPWJA
● Net start HPWJAService
● Net start HPWJAUpdateService
You can revert back to an older version of HP Web Jetadmin (versions 7.8 or 8.x) from an upgrade if
needed. Follow these steps:
1. Uninstall HP Web Jetadmin 10.2.
2. Use Windows Service Manager to set the older HP Web Jetadmin service (listed as HP Web
Jetadmin in the Services MMC) to activate and to also start the service.

12 Installation and Setup Guide for HP Web Jetadmin 10.2 ENWW

Smart Client Deployment
HP Web Jetadmin 10.2 uses the Microsoft ClickOnce Smart Client technology to provide you with the
best application experience possible. This technology runs a .NET application by automatically
downloading and launching it through your web browser. The Smart Client runs as a local .NET
application on your computing host and communicates with the HP Web Jetadmin 10.2 service
via .NET Remoting. Once the Smart Client application is started, the browser is no longer needed.
HP Web Jetadmin 10.2 also uses the browser for online help and proactive Product Update
notification but, essentially, the client application runs locally on your computer (like many other
applications). With this, the URL form http://hostname:8000 can be used to access HP Web
Jetadmin 10.2 remotely from anywhere on your intranet and/or WAN.
NOTE: When the HP Web Jetadmin 10.2 installer builds the shortcut on the install host (DRIVE:
\Documents and Settings\All Users\Start Menu\Programs\HP Web Jetadmin 10\) it
uses the default port number 8000 in the item URL. You can modify this if the port number of the
HP Web Jetadmin URL is altered. Simply change the URL http://localhost:8000 to http://
localhost:xxxx where xxxx is the value of the new port number being used.
NOTE: Modification of the HTTP port used to launch the HP Web Jetadmin Smart Client is possible
through a configuration file change. The default port numbers are 8000 for HTTP and 8443 for
HTTPS. Port numbering is changed through a configuration file found on the HP Web Jetadmin
directory:
DRIVE:\Documents and Settings\NetworkService\Local Settings\Application
Data\Hewlett-Packard\HPWebJetadmin\config\
File: HP.Imaging.Wjp.Core.WebServer.config.xml
NOTE: Either of the entries for HttpsPort or HttpPort can be altered. Here is an example of the
entries:
<property name="HttpsPort">
<type> HP.Imaging.Wjp.Core.Framework.ConfigurationItemString </type>
<value> 8443 </value>
</property>
<property name="HttpPort">
<type>HP.Imaging.Wjp.Core.Framework.ConfigurationItemString </type>
<value> 8000 </value>
</property>

All that is needed to start the Smart Client session is a browser. Administrator rights are not required
to run Smart Client applications but .NET 2.0 is required to be installed; local administrator rights
might be required prior to the installation.
Some characteristics about Smart Client are:
● The HP Web Jetadmin 10.2 server is initially contacted through http/https.
● The server transfers about 2 MB of Smart Client application to the client where it is saved to disk
and runs as the user logged onto the computer.
● The Smart Client application, running on the client, executes commands to download the
HP Web Jetadmin 10.2 client files (about 50 MB) and starts UIExec.exe (browser is now
inactive).

ENWW Smart Client Deployment 13

 ● UIExec.exe runs and opens the graphical user interface (the HP Web Jetadmin 10.2 client
application).
● The server downloads all relevant information to the client and then periodically pings the client
when new information exists for retrieval.
NOTE: In most cases, the Smart Client will auto-launch; in some cases local security settings on the
workstation may prevent the application from auto-launching. Use the Start HP Web Jetadmin
button to manually launch the Smart Client or refer to Microsoft documentation to adjust local security
settings.
To run the Smart Client in a workgroup on Microsoft Windows XP, you need to adjust the Microsoft
security settings:
NOTE: Consult Microsoft documentation to learn more about security policy settings.

1. Access the Control Panel on the HP Web Jetadmin 10.2 host computer and go to
Administrative Tools > Local Security Policy.
2. Go to Local Policies > Security Options.
3. Locate the item Network access: Sharing and security model for local accounts.
4. Change the setting to Classic - local users authenticate as themselves.
To ensure this feature works properly, see Minimum System Requirements for HP Web Jetadmin
10.2 on page 2.

Alternate Log-in
In some cases, the client host and the server hosting HP Web Jetadmin 10.2 may not reside on the
same Windows security domain or may not reside on any Windows security domain. Since the
release of HP Web Jetadmin 10.2 an alternate log-in prompt is provided so that you can enter log-in
credentials other than those being used by the current Windows session. Normally, HP Web
Jetadmin uses single sign-on functionality to pass the user identity, currently logged into the local
desktop Windows session, onto HP Web Jetadmin. HP Web Jetadmin checks this identity either
through local Windows users at the server host or through Windows security domain identities. When
HP Web Jetadmin fails to authenticate this identity (for any reason) it will display the alternate log-in
prompt.
The alternate log-in prompt is handy for a variety of use-cases. For example:
● An HP Web Jetadmin authorized user is accessing software from another unauthorized person’s
desktop.
● An HP Web Jetadmin server is on a security domain but end-user desktops are not; end users
do have log-in identities within this domain that have been given access rights within HP Web
Jetadmin Users and Roles.

14 Installation and Setup Guide for HP Web Jetadmin 10.2 ENWW

Steps for Using Smart Client
Once the HP Web Jetadmin 10.2 installation is complete, a Smart Client session can be started in
one of two ways:
1. Look in the Start > Programs (or All Programs) group on the computing host where HP Web
Jetadmin 10.2 was installed. A program group named HP Web Jetadmin 10.2 should have been
created and should contain a shortcut to HP Web Jetadmin 10.2 software. This launches a
browser session that starts a Smart Client session with HP Web Jetadmin 10.2.
2. Browse to the following URL at the computing host: http://localhost:8000. This also
launches a browser session that starts a Smart Client session.
NOTE: In some cases (for example, Windows Server 2003), the URL of HP Web Jetadmin 10.2
might have to be added to browser trusted security zones.

Configuring HP Web Jetadmin 10.2 to Bind to a Specific NIC

When clients attach to HP Web Jetadmin 10.2, the software performs a redirect using an IP address
from the NIC that the application selected during startup. If servers have multiple NICs, HP Web
Jetadmin 10.2 does not always select the correct one. Then, during client launch, HP Web Jetadmin
10.2 may redirect to the wrong IP address on the network. When this happens, the client fails to start.
Below is a scenario and an instruction for configuring HP Web Jetadmin 10.2 to bind to the correct
NIC.
Scenario: The server has multiple NICs, not all of which are accessible by clients:
● NIC1: 192.168.0.35 (accessible to clients)
● NIC2: 192.168.10.10 (not accessible to clients)
● NIC3: 192.168.20.254 (not accessible to clients and selected by HP Web Jetadmin 10.2 during
startup)
In this case the clients will be browsing to 192.168.0.35 or its IP Hostname (DNS). When they do,
HP Web Jetadmin 10.2 will redirect to 192.168.20.254 and the client startup will fail. In this case, the
administrator of the HP Web Jetadmin 10.2 server will need to configure to allow HP Web Jetadmin
10.2 to bind to the correct NIC.
To configure HP Web Jetadmin 10.2 to bind to a specific NIC, follow these steps:
1. Locate the file \Program Files\Hewlett-Packard\Web Jetadmin10\Config
\WjaService\System.Remoting.config.
2. Open the file System.Remoting.config in a simple text editor (like Notepad).
3. Edit the text to add the additional item as shown below:
BEFORE (partial text):
(channel ref="tcp" port="4088" name="CMRemotingChannel"
rejectRemoteRequests="false" tokenImpersonationLevel="Impersonation"
secure="true" protectionLevel="EncryptAndSign" impersonate="false")
AFTER (partial text):
(channel ref="tcp" port="4088" name="CMRemotingChannel"
rejectRemoteRequests="false" tokenImpersonationLevel="Impersonation"
secure="true" protectionLevel="EncryptAndSign" impersonate="false"
machineName="xxx.xxx.xxx.xxx")

ENWW Smart Client Deployment 15

 4. Once the additional item machineName="xxx.xxx.xxx.xxx" has been added to the file,
save and close the file.
5. Restart the HP Web Jetadmin 10.2 service.
6. Once the service has completely started, browse to the client start page and verify the
configuration was successful.

Configuring HP Web Jetadmin 10.2 to Set Static Event Notification Port

If there is a firewall on the HP Web Jetadmin server, the event notification port must be set to static
and the firewall must be configured to accept connections through this port. Even though a client
might have a firewall, that client firewall does not have to be configured in order to launch the client.
HP Web Jetadmin 10.2 directs clients to a TCP connection to get display event update notifications.
When the client has established this connection, HP Web Jetadmin will send event update messages
prompting the client to update itself via the normal .NET Remoting channel on port number 4088. The
port number established for event update notification is communicated to the client when the client
first establishes a connection to the HP Web Jetadmin server. The port number that HP Web
Jetadmin communicates is somewhat random which can be a problem when a firewall is configured
at the HP Web Jetadmin server.
HP Web Jetadmin can use a static port number for the purpose of sending client event update
messages. Follow these steps including restarting the HP Web Jetadmin service.
WARNING! Restarting the HP Web Jetadmin service can cause critical process interruption. Please
ensure all users are logged off and that no active tasks are running on the HP Web Jetadmin server.
Use the Client Management – Active Clients and Application Management – Active Tasks task
modules in Application Management to check the HP Web Jetadmin server.
1. Using Notepad, create a new file on the HP Web Jetadmin server:
DRIVE:\Documents and Settings\NetworkService\Local Settings
\Application Data\Hewlett-Packard\HPWebJetadmin\WjaService\config
\Global.config.xml
2. Edit the file so that it contains the following addition XML section:
<ipmc:configuration xmlns:ipmc="www.hp.com/schemas/imaging/ipmc/config/
2004/02/24">
<property name="ClientEventRouter.ServerPort">
<type>HP.Imaging.Wjp.Sdk.Core.Framework.ConfigurationItemString</type>
<value>8099</value>
</property>
</ipmc;configuration>

NOTE: The port number within <value> can be any unused port number value. In this case,
Port 8099 was used for illustrative purposes.
3. Save the file.
4. Restart the HP Web Jetadmin service (HPWJAService).
5. Open the port number on any firewall or similar application.

16 Installation and Setup Guide for HP Web Jetadmin 10.2 ENWW

About Firewall Software
HP Web Jetadmin server host firewall must be configured to allow client and other traffic to pass
through the correct ports. See the Ports section (Ports on page 5) to configure your firewall correctly.
Some firewall applications allow you to specify the program or executable as a firewall exception.
Microsoft’s Firewall is one of these. The firewall monitors the application for ports that it is using and
allows traffic. In these cases, use the executable hpwebjetadmin.exe found in Program Files
\Hewlett-Packard\Web Jetadmin 10\bin as the exception application. Firewall software on
the client system should not require any special consideration as the client application does not
“listen” to a specific port number.

Default Settings
Table 3 Default Settings for HP Web Jetadmin 10.2

Configuration Item Value Where to change it

Alerts history retention 30 days Tools > Options > Shared > Server
Maintenance > Alerts

Alerts polling rate: Critical alert 5 minutes Tools > Options > Device
interval Management > Device Polling >
Alerts

Alerts polling rate: Maximum 24 hours Tools > Options > Device
communication interval Management > Device Polling >
Alerts

Application Log: Maximum number 20,000 Tools > Options > Application
of entries Management > Application Log

Application Log: Save log entries for 60 days Tools > Options > Application
Management > Application Log

Background polling options: Number 2 Tools > Options > Device

of devices per poll Management > Device Polling >
Background

Background polling options: Polling 2 seconds Tools > Options > Device
interval Management > Device Polling >
Background

Background polling options: Time 10 seconds Tools > Options > Device
between polling intervals Management > Device Polling >
Background

Configuration history retention 30 days Tools > Options > Shared > Server
Maintenance > Configuration

Configuration retries 0 Tools > Options > Device

Management > Configuration >
General

Device Filters: Time period for device 14 days Tools > Options > Device
to remain “New” Management > Device Filters > New
Devices Filter

Device list polling options: Number 2 Tools > Options > Device
of devices per poll Management > Device Polling >
Device List

Device list polling options: Polling 5 seconds Tools > Options > Device
interval Management > Device Polling >
Device List

ENWW Default Settings 17

 Table 3 Default Settings for HP Web Jetadmin 10.2 (continued)

Configuration Item Value Where to change it

Device tab options: Devices to allow 10 Tools > Options > Device
in multi-view Management > Device Tabs >
General

Device tab polling options: Polling 5 seconds Tools > Options > Device
interval Management > Device Polling >
Device Tabs

Device tab polling options: Time 2 seconds Tools > Options > Device
between polling intervals Management > Device Polling >
Device Tabs

Device tab polling options: Number 3 Tools > Options > Device
of devices per poll Management > Device Polling >
Device Tabs

Discovery history retention 90 days Tools > Options > Shared > Server
Maintenance > Discovery

Firmware upgrade options 8 Tools > Options > Device

Management > Firmware > General

Firmware upgrade options: Maximum 8 Tools > Options > Device

concurrent upgrades Management > Firmware > General

Firmware upgrade options: Retries 0 Tools > Options > Device

Management > Firmware > General

Firmware upgrade options: Time 3 hours Tools > Options > Device
between retries Management > Firmware > General

Hours between configuration retries 8 Tools > Options > Device

Management > Configuration >
General

HTTP timeout 30 seconds Tools > Options > Shared >

Network > HTTP

Reports Data Collection Times: 12:00 AM Tools > Options > Device
Accessory Inventory Management > Reports > Data
Collection Times

Reports Data Collection Times: 12:00 AM Tools > Options > Device
Device Inventory Management > Reports > Data
Collection Times

Reports Data Collection Times: 12:00 AM Tools > Options > Device
Device Utilization Management > Reports > Data
Collection Times

Reports Data Collection Times: 12:00 AM Tools > Options > Device
Device Utilization by User Management > Reports > Data
Collection Times

Reports Data Collection Times: 12:00 AM Tools > Options > Device
Event Log History Management > Reports > Data
Collection Times

Reports Data Collection Times: 12:00 AM Tools > Options > Device
Hourly Peak Usage Management > Reports > Data
Collection Times

18 Installation and Setup Guide for HP Web Jetadmin 10.2 ENWW

 Table 3 Default Settings for HP Web Jetadmin 10.2 (continued)

Configuration Item Value Where to change it

Reports Data Collection Times: 12:00 AM Tools > Options > Device
Supply Utilization Management > Reports > Data
Collection Times

Reports data retention 1 year Tools > Options > Shared > Server
Maintenance > Reports

SLP Multicast routers to cross 4 Device Discovery Wizard (must

change each time)

SNMP retries 3 Tools > Options > Shared >

Network > SNMP

SNMPv1 timeout value 500ms Tools > Options > Shared >
Network > SNMP

SNMPv3 timeout value 1000ms Tools > Options > Shared >
Network > SNMP

Supply polling options: Polling 5 seconds Tools > Options > Device
interval Management > Device Polling >
Supplies

Supply polling options: Time 10 seconds Tools > Options > Device
between polling intervals Management > Device Polling >
Supplies

Supply polling options: Number of 2 Tools > Options > Device

devices per poll Management > Device Polling >
Supplies

Supply low level 25% Tools > Options > Device

Management > Supplies > General

Device list polling options: Time 7 seconds Tools > Options > Device
between polling intervals Management > Device Polling >
Device List

Recommended Configuration Settings for HP Web

Jetadmin 10.2
Once HP Web Jetadmin 10.2 is installed, it is ready to run. Some of the initial steps you must take to
begin managing devices and the print environment are: application settings, discovery and various
features setup. Here are a few simple ideas around deploying HP Web Jetadmin 10.2 once an
installation has been completed. It may be necessary to use online help for HP Web Jetadmin 10.2 or
other documentation.
Application settings are options like email, SNMP, server, or HTTP. These are found in Tools >
Options from the HP Web Jetadmin 10.2 toolbar and then navigating the Application Management
category.
HP Web Jetadmin 10.2 is used to find devices on your networks. It may be as simple as enabling
HP Web Jetadmin 10.2 to simply listen for devices on the network passively or it may involve your
working with an IT team to map out your entire IP network. Once this network map is known, IP
segments can be entered into HP Web Jetadmin 10.2 IP Range discovery and a complete inventory
of network connected devices can be completed. PC connected device discovery is also possible
from within HP Web Jetadmin 10.2. Many of the same settings and techniques can be used to

ENWW Recommended Configuration Settings for HP Web Jetadmin 10.2 19

 perform this type of discovery which can lead to an inventory of locally connected devices. HP Web
Jetadmin 10.2 online help or other documentation should be consulted prior to planning and
implementing HP Web Jetadmin 10.2 device discovery.
Feature setups such as Roles (or permissions), Users, Alerts (for devices, and Device Groups, all
need to be configured prior to the initial HP Web Jetadmin 10.2 implementation. Many of these
features were described in previous sections here and are discussed in more detail within the online
help for HP Web Jetadmin 10.2 and other documentation prior to configuration.

Using a Separate Instance of Microsoft SQL Server 2005

HP Web Jetadmin 10.2 installs and uses by default a database running under Microsoft SQL
Express. However, it may be more convenient for HP Web Jetadmin to use MS SQL Server 2005
instead since it may already be installed, or the SQL Express 4GB database limitation may be too
restricting. Fortunately, an existing installation of HP Web Jetadmin 10.2 can be configured to use MS
SQL Server 2005 instead of SQL Express. For the standard version of HP Web Jetadmin 10.2, as
long as SQL Server 2005 resides on the same machine, HP Web Jetadmin can be instructed to use a
different database instance under MS SQL Server 2005.
HP Web Jetadmin Extended Modules are available for attaching to a different instance of Microsoft
SQL Server 2005 on a remote host. This feature requires an HP Web Jetadmin license to be installed
in order to expose the functionality. You will only see an Extended Modules feature if that module has
been enabled by installing a license. For more information about obtaining Extended Module
licensing browse to http://www.hp.com/go/webjetadmin and view the Extended Modules tab.
● When installed on the same server as HP Web Jetadmin 10.2:
◦ Microsoft SQL Server 2005 Standard Edition
◦ Microsoft SQL Server 2005 Express Edition
◦ Microsoft SQL Server 2005 Enterprise Edition
Supported Microsoft SQL Server configurations include Database Mirroring, Multiple CPU support,
and both 32-bit and 64-bit support.
NOTE: In some failover situations, the HP Web Jetadmin service may need to restart in order to
switch to the secondary instance. It is recommended to configure the HP Web Jetadmin service to
restart upon failure.
NOTE: Schedule the migration appropriately for your work environment; it could take several hours
or more.

20 Installation and Setup Guide for HP Web Jetadmin 10.2 ENWW

 The following steps will allow an existing HP Web Jetadmin 10.2 installation to use an instance of MS
SQL Server 2005 running on the same machine:
1. Install MS SQL Server 2005 on the machine where HP Web Jetadmin 10.2 is running.
2. Choose to use a named instance (such as HPWJA_FULL).
Make sure that it runs under the Network Service account and is configured to use Windows
Authentication Mode.
NOTE: The HP Web Jetadmin service runs under the NT AUTHORITY\Network Service which
is a local built in account on the server hosting the application. By using this account, the
HP Web Jetadmin service runs as a low privilege service. Changing the account that the
HP Web Jetadmin service uses is not supported by Hewlett-Packard and is also strongly
discouraged. Users should be aware that NT AUTHORITY\Network Service should have default
access rights to its %USERPROFILE% (typically c:\Documents and Settings\Network Service\).
Also, HP Web Jetadmin, during installation, sets Read, Execute and List permissions on the
HP Web Jetadmin 10 directory (usually within ~Program Files\Hewlett-Packard) for the user NT
AUTHORITY\Network Service. Finally, the Microsoft SQL instance either created by the HP Web
Jetadmin installer or by the end-user should log-on as NT AUTHORITY\Network Service.
3. Create a blank database on the new instance named HPWJA. For example:
● Launch the MS SQL Server Management Studio.
● Open the named instance (HPWJA_FULL).
● Right-click on the Databases folder and select New Database.
● Type the database name HPWJA with NT AUTHORITY/SYSTEM as the owner.
4. Edit the following HP Web Jetadmin 10.2 file: C:\Documents and Settings
\NetworkService\Local Settings\Application Data\Hewlett-Packard
\HPWebJetadmin\WjaService\config\DatabaseSettings.config.xml.
On Microsoft Vista systems this file is located under C:\Windows\ServiceProfiles
\NetworkService\AppData\Local\Hewlett-Packard\HPWebJetadmin\WjaService
\config
Ensure the file contains the following contents and save it:
<ipmc:configuration xmlns:ipmc="www.hp.com/schemas/imaging/ipmc/config/2004/02/24">
<property name="DatabaseConnectionFactory.CommandTimeoutInSeconds">
<type>HP.Imaging.Wjp.Sdk.Core.Framework.ConfigurationItemString</type>
<value>120</value>
</property>
<property name="DatabaseConnectionFactory.InstanceName">
<type>HP.Imaging.Wjp.Sdk.Core.Framework.ConfigurationItemString</type>
<value>HPWJA_FULL</value>
</property>
</ipmc:configuration>
NOTE: The default for "value" is 120. This can be changed in the Database query timeout
through Tools > Options > Shared Configuration Items > General > Database.

ENWW Using a Separate Instance of Microsoft SQL Server 2005 21

 5. Stop and restart the HP Web Jetadmin 10.2 Service (HPWJA Service).
6. Launch HP Web Jetadmin 10.2 to validate that the new blank database is now in use (All
Devices will contain no devices).

Connecting to a SQL Server on a Remote Machine

Following are steps to connect to a SQL server on a remote machine. This feature requires a
HP Web Jetadmin license to be purchased and installed in order to expose the functionality. For more
information about how to purchase an HP Web Jetadmin module that contains the necessary license,
please visit http://www.hp.com/go/webjetadmin.
1. Install the remote database using either a named instance or the default instance. This can be
accomplished by restoring a previous database backup. Record the name or default name being
used.
NOTE: Connections to a remote machine requires a license.

2. Create a catalog with a name on the remote database. Record the catalog name.
3. Create a user on the database with database owner rights to the catalog from Step 2. Record
the username and remember the password.
4. In the config file directory. For example, on Vista: C:\Windows\ServiceProfiles
\NetworkService\AppData\Local\Hewlett-Packard\HPWebJetadmin\WjaService
\config, create a file named DatabaseSettings.config.xml.
In the file type:
<ipmc:configuration xmlns:ipmc="www.hp.com/schemas/imaging/ipmc/config/
2004/02/24">
<property name="DatabaseConnectionFactory.MachineName">
<type>HP.Imaging.Wjp.Sdk.Core.Framework.ConfigurationItemString</type>
<value>insert machine name here</value>
</property>
<property name="DatabaseConnectionFactory.UserName">
<type>HP.Imaging.Wjp.Sdk.Core.Framework.ConfigurationItemString</type>
<value>insert username here</value>
</property>
<property name="DatabaseConnectionFactory.PlainTextPassword">
<type>HP.Imaging.Wjp.Sdk.Core.Framework.ConfigurationItemString</type>
<value>insert plain text password here</value>
</property>
</ipmc:configuration>
If the instance name is not a default instance, insert a property into the file:
<property name="DatabaseConnectionFactory.InstanceName">
<type>HP.Imaging.Wjp.Sdk.Core.Framework.ConfigurationItemString</type>

22 Installation and Setup Guide for HP Web Jetadmin 10.2 ENWW

 <value>insert instance used</value>
</property>
If the default instance is being used insert the following property into the file:
<property name="DatabaseConnectionFactory.DefaultInstance">
<type>HP.Imaging.Wjp.Sdk.Core.Framework.ConfigurationItemString</type>
<value></value>
</property>
If the catalog name is something other than HPWJA, insert a property like the following into the
file:
<property name="DatabaseConnectionFactory.CatalogName">
<type>HP.Imaging.Wjp.Sdk.Core.Framework.ConfigurationItemString</type>
<value>insert catalog used</value>
</property>
Once changes have been made to this file, an HP Web Jetadmin service restart must be
performed in order for the changes to take place. After this service startup, the plain text
password item will be replaced with an encrypted password item to secure it against unwanted
access.
Other properties that can be set in the file are:
● DatabaseConnectionFactory.MinimumPoolSize
◦ Sets the minimum number of connections to keep open to the database
◦ Default is 0.
● DatabaseConnectionFactory.MaximumPoolSize
◦ Sets the maximum number of connections to allow to be opened to the database.
◦ Default is 100.
● DatabaseConnectionFactory.CommandTimeoutInSeconds.
◦ How long to wait for results to start being returned in a query.
◦ Default is 30.
● DatabaseConnectionFactory.FailoverPartner.
◦ The mirror partner for the database.
◦ Only available if the external database option has been licensed.
NOTE: If you are experiencing unexpected shutdowns, HP Web Jetadmin 10.2 should be opened
as an exception in the firewall.

Microsoft SQL Server Transaction Logging and Mirrored Databases

Mirrored SQL Server database configuration settings can cause a large number of SQL Server
transaction log entries. This is due in part to HP Web Jetadmin 10.2 performing many SQL Server
transactions (read/write) over time. These log entries can be limited by either changing SQL Server
settings or by performing regular maintenance on your SQL Server databases. Disk space problems

ENWW Connecting to a SQL Server on a Remote Machine 23

 may occur without proper database administration. For more information, see Microsoft's
documentation for Microsoft SQL Server.

HP Eco Solutions Reports

HP Web Jetadmin 10.2 collects data from networked devices to provide you with details about your
organization's printing practices. This information enables you to track printing and manage device
settings to help improve environmental performance. The optional HP Web Jetadmin Database
Connectivity Module Software is an extension to HP Web Jetadmin that provides the ability to use
SQL Server Production databases, access to this database of information, and the ability to run a
range of intuitive HP Eco Solutions reports to measure printing along key environmental metrics. The
HP Web Jetadmin Database Connectivity Module Software is a single solution that helps you to
evaluate your environment and take action to reduce both the cost and environmental impact of office
printing.
NOTE: If you have the HP Web Jetadmin Database Connectivity Module Software, you can use
the default SQL Server Express database or the SQL Server Enterprise database. This does not
require a separate SQL database.
The HP Web Jetadmin Database Connectivity Module Software provides you:
● The ability to use an external SQL Server Production database.
● Access to the Direct Database Warehouse.
● HP Eco Solutions Reports (bases on SAP Crystal Reports 2008).
The HP Web Jetadmin Database Connectivity Module Software is installed and locked with a
license when you install the latest version of HP Web Jetadmin 10.2 (dated September 2009 or after)
(see Obtaining and Using a License on page 9). Then, you must contact your HP sales representative
for the free license and for the HP Eco Solutions reports and order number. You can also access
http://www.hp.com/go/webjetadmin and click on the Features and Overview tab to send a request to
[email protected]. You will receive a zip file with the reports.
NOTE: HP strongly recommends purchasing the HP Premier Web Jetadmin Support with the
DBC Module. For information about this module, visit http://www.hp.com/go/webjetadmin.

Report Types
The HP Eco Solutions reports are pre configured SAP Crystal Reports 2008 that let you view your
environmental settings of your systems. For more information about using Crystal Reports 2008, see
http://www.sap.com/solutions/sapbusinessobjects. For a PDF version of the “Crystal Reports 2008
SP1 User's Guide”, visit http://help.sap.com/businessobject/product_guides/cr2008V1/en/
xi3-1_cr_usergde_en.pdf.
There are four HP Eco Solutions reports:

24 Installation and Setup Guide for HP Web Jetadmin 10.2 ENWW

 Report Description Data Included

Device Settings and Reports the availability of ● Device count: quantity of devices detectable by HP Web
Capabilities paper-saving features as Jetadmin 10.2.
well as the availability and
use of energy-saving ● Duplex-capable devices: the percentage of all reported
features. devices with automatic duplex feature installed, listed by
individual device status. This shows your total opportunity
to drive paper savings via duplexing.

● Powersave-capable devices: devices that have this

energy-efficient capability. Highlights your potential to
further decrease energy consumption.

● Powersave-enabled devices: Percentage of devices with

Powersave capability that have Powersave features
enabled, listed by individual device status. Shows
untapped potential to decrease energy consumption by
enabling Powersave on capable devices.

● Average time to sleep: average of “time to sleep” settings

across a selected group, in minutes. Shorter “time to
sleep” settings will reduce energy consumed by moving
devices out of higher energy states, such as ready mode.

Copy/Digital Send Reports devices without ● Device count: quantity of devices detectable by HP Web
Capabilities Exception copy or digital send Jetadmin 10.2.
capability; addition of digital
send capability can enable ● Copy-capable devices: devices with copy capability; such
digital, rather than paper- devices can also scan to locally connected devices.
based, information
● Digital send-capable devices: devices capable of copying
management, reducing to file and copying for digital sending.
paper consumption.

This report can help you

uncover alternatives to
paper based processes.
Using digitally green
alternatives to printing or
copying and sharing
documents can help your
organization speed
processes and decrease
paper consumption.

ENWW HP Eco Solutions Reports 25

 Report Description Data Included

Device Paper Usage and Reports device use, ● Total count: paper throughput, in sheets.
Digital Processing showing both paper-based
and digital information ● Simplex sheets: number of single-sided prints.
management. This allows
● Duplex sheets: number of sheets of paper printed in
comparison of simplex and
duplex (double-sided) mode; includes sheets printed on
duplex printing, as well as
one side while the device is in duplex mode.
the use of digital send
capability rather than copy. ● Simplex versus duplex: percentages of one-sided and two-
sided printing. A higher percentage of simplex pages
indicates potential to save paper with duplex printing.

● Copy impressions: number of impressions processed in

copy mode; each impression counts once, regardless of
whether copied to a single-sided or double-sided copy.

● Digital send impressions: number of impressions

processed in digital send mode.

● Copy versus digital send: graphs percentage of copy

count and digital sends. The higher your copy percentage,
the greater your potential to save paper and reduce waste
moving to digital processes.

● Paper usage (sheets)/total impressions: ratio indicating

how much information (impressions) is managed with
paper. The lower the ratio, the more efficiently the device
is being used (for example, less paper is used to transfer
information).

Top 5 Paper Usage Reports the printers with ● Simplex count: number of single-sided prints.
the greatest paper usage
among selected groups, ● Duplex count: number of sheets of paper printed in duplex
enabling prioritized follow- (double-sided) mode; includes sheets printed on one side
up. while the device is in duplex mode.

● Total count: paper throughput, in sheets.

● Copy impressions: number of impressions processed in

copy mode; each impression counts once, regardless of
whether copied to a single-sided or double-sided copy.

Generating HP Eco Solutions Reports

HP Web Jetadmin 10.2 provides comprehensive information about your printer fleet and its use.
HP Eco Solutions reports provide an intuitive presentation of environmentally relevant data from the
HP Web Jetadmin tool, allowing IT managers to quickly assess opportunities to reduce the
environmental impact of their organization’s printing, and track progress toward green IT goals over
time.
These intuitive HP Eco Solutions reports are available only through the HP Web Jetadmin Database
Connectivity Module Software which is an extension to HP Web Jetadmin 10.2 .
To use the HP Web Jetadmin Database Connectivity Module Software for HP Eco Solutions
reports, follow these steps.
1. Obtain Crystal Reports 2008 from SAP by contacting your reseller or SAP (http://www.sap.com/
solutions/sapbusinessobjects).
2. Ensure the HP Web Jetadmin Database Connectivity Module Software is installed and
enabled with a license (see Obtaining and Using a License on page 9).
3. Ensure you have the HP Eco Solutions reports (this will be provided from HP in a zip file).

26 Installation and Setup Guide for HP Web Jetadmin 10.2 ENWW

 NOTE: For additional information, see the whitepaper “HP Eco Solutions with HP Web
Jetadmin” (available in English only). Visit http://www.hp.com/go/webjetadmin and select Self
Help and Documentation > Documents and Whitepapers > Device Reporting and
Exporting > HP Eco Solutions with HP Web Jetadmin.
4. Create a System DSN connection to the HP Web Jetadmin 10.2 database (HPWJA). Following
are the steps for Windows XP.
a. Access Start > Control Panel > Administrative Tools.
b. Double-click Data Sources (ODBC).
c. Navigate to the System DSN tab and click Add.
d. From the driver screen, select SQL Server and click Finish.
e. On the Create a New Data Source to SQL Server page, name your data source
connection (HPWJA is a useful one). Type a description if desired.
f. Under Which SQL Server do you want to connect to?, select the server name where
your HP Web Jetadmin 10.2 database is hosted on. Click Next.
g. Leave the default setting of With Windows NT authentication using the network login
ID. Check with your SQL server administrator for your log on credentials.
h. On the next screen, check Change the default master database to and select the
HP Web Jetadmin 10.2 database. Click Next.
i. Leave the default settings on this screen and click Finish.
j. Click Test Datasource. If the test comes back successful, click OK. If the test fails, repeat
the steps to ensure you have established the correct connections.
5. Link the appropriate HP Web Jetadmin 10.2 database (HPWJA) to Crystal Reports:
a. Launch Crystal Reports 2008 through accessing Start > Crystal Reports 2008.
b. Under My Recent Reports, select Open File.
c. Select a report and click Open. The report is displayed with no data.
d. Under Database > Set Datasource Location, you will see two windows: Current Data
Source and Replace With. Each report will display the tables used from the HP Web
Jetadmin 10.2 database.
e. For each table in the Current Data Source window, click it and then navigate to your
connection in the Replace With window. Select the correct table name and click Update.
When you have mapped all of the appropriate tables or views, you can refresh the report by
using the Refresh button in the toolbar or F5.

Uninstalling HP Web Jetadmin 10.2

Uninstalling HP Web Jetadmin 10.2 from a computing host is quite simple. Removing HP Web
Jetadmin 10.2 software also removes the Microsoft SQL Express 2005 instance of HP Web Jetadmin
10.2 database. Restoring the database is possible provided you have run the correct backup
procedures and have stored the files securely.

ENWW Uninstalling HP Web Jetadmin 10.2 27

 Steps to Uninstall HP Web Jetadmin 10.2
To uninstall HP Web Jetadmin 10.2, follow these steps:
1. In your Control Panel, go to Add or Remove Programs.
2. Select HP Web Jetadmin 10.2 and click Remove.
3. Follow the instructions as each page is displayed.
4. When the uninstall is complete, click Close.
5. If desired, look at the log file created in the Document and Settings folder when WjaSetup.exe
runs (for example, C:\Documents and Settings\{username}\Local Settings\Temp
\hp\wja\Uninstaller\Uninstaller.log).

Steps to Uninstall HP Web Jetadmin 10.2 in Silent Mode

To safely remove HP Web Jetadmin 10.2 in silent mode, follow these steps:
1. To get the Uninstaller, access C:\Program Files\Hewlett-Packard\Web Jetadmin
10\Uninstaller\Uninstaller.exe.

NOTE: C:\Program Files is the default location, but on any user system this could be a
different drive and/or folder.
2. Use the -x option to extract a properties file (Uninstaller.exe -x=properties.xml).
3. After manually editing the properties file, use the -v option to validate a properties file
(Uninstaller.exe -v=properties.xml).
4. Use the -s option to run the Uninstaller in silent mode using the given properties.xml file
(Uninstaller.exe -s=properties.xml).

Backing Up and Restoring HP Web Jetadmin 10.2

Backup and restore scripts are in the HP Web Jetadmin 10.2 install directory (usually at Drive:
\Program Files\Hewlett-Packard\Web Jetadmin 10\WJABackupRestore\). The backup and restore
scripts are provided as examples that show the best way to backup and restore HP Web Jetadmin
10.2 settings and data including the SQL database. The backup and restore scripts are provided with
complete instructions in the text file WJABackupRestoreInstructions.txt that is located in the same
directory as the scripts. Please refer to this file when using and testing the backup and restore scripts.

28 Installation and Setup Guide for HP Web Jetadmin 10.2 ENWW

A End User License Agreement

Confirmation and agreement to the HP Web Jetadmin End User License Agreement (EULA) is
required before download of the product and is found in the registration process. The EULA is also
located in HP Web Jetadmin from the top menu bar under Help > About.

ENWW 29
 Index

A Microsoft SQL Server 2005 20

applications migrating 9
settings 19
automatically restarting 12 N
NIC 15
B
backing up HP Web Jetadmin 28 P
port numbers 11
C ports
ClickOnce Smart Client client 5
technology 13 remote 5
client ports 5 server 5
configuration ports used by server 5
feature setups 20
settings 19 R
configuring remote ports 5
automatic service restart 12 restart 12
restoring HP Web Jetadmin 28
D
database reports S
HP Eco Solutions Reports 24 SAP client 15, 16
SAP Crystal Reports 24 SAP Crystal Reports 24
devices service
locating 20 restarting automatically 12
restarting manually 12
F settings
firewall software 17 configuration 19
default 17
H Smart Client technology 13
HP Eco Solutions Reports 24 software
software license
I agreement 29
Installation SQL server 20
one hardware platform 1 Static Event Notification Port 16
upgrading 1
installation U
steps 6 uninstallation 27
subsequent actions 11 upgrading 1, 9
uninstallation 27
W
L warranty
license, software 29 license 29

M
manually restarting 12

30 Index ENWW