Chapter 16

 Software Quality Assurance

Slide Set to accompany
Software Engineering: A Practitioner’ s Approach, 7/e
by Roger S. Pressman

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7/e (McGraw-Hill 2009). Slides copyright 2009 by Roger Pressman. 1
Comment on Quality
 Phil Crosby once said:
 The problem of quality management is not what people
don't know about it. The problem is what they think they
do know . . . In this regard, quality has much in common
with sex.
 Everybody is for it. (Under certain conditions, of course.)
 Everyone feels they understand it. (Even though they
wouldn't want to explain it.)
 Everyone thinks execution is only a matter of following natural
inclinations. (After all, we do get along somehow.)
 And, of course, most people feel that problems in these areas are
caused by other people. (If only they would take the time to
do things right.)

These slides are designed to accompany Software Engineering: A Practitioner’ s Approach,

7/e (McGraw-Hill 2009). Slides copyright 2009 by Roger Pressman. 2
Elements of SQA
 Standards
 Reviews and Audits
 Testing
 Error/defect collection and analysis
 Change management
 Education
 Vendor management
 Security management
 Safety
 Risk management

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7/e (McGraw-Hill 2009). Slides copyright 2009 by Roger Pressman. 3
Role of the SQA Group-I
 Prepares an SQA plan for a project.
 The plan identifies
• evaluations to be performed
• audits and reviews to be performed
• standards that are applicable to the project
• procedures for error reporting and tracking
• documents to be produced by the SQA group
• amount of feedback provided to the software project team
 Participates in the development of the project’s
software process description.
 The SQA group reviews the process description for compliance
with organizational policy, internal software standards, externally
imposed standards (e.g., ISO-9001), and other parts of the
software project plan.

These slides are designed to accompany Software Engineering: A Practitioner’ s Approach,

7/e (McGraw-Hill 2009). Slides copyright 2009 by Roger Pressman. 4
Role of the SQA Group-II
 Reviews software engineering activities to verify
compliance with the defined software process.
 identifies, documents, and tracks deviations from the process and
verifies that corrections have been made.
 Audits designated software work products to verify
compliance with those defined as part of the software
process.
 reviews selected work products; identifies, documents, and tracks
deviations; verifies that corrections have been made
 periodically reports the results of its work to the project manager.
 Ensures that deviations in software work and work
products are documented and handled according to a
documented procedure.
 Records any noncompliance and reports to senior
management.
 Noncompliance items are tracked until they are resolved.

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7/e (McGraw-Hill 2009). Slides copyright 2009 by Roger Pressman. 5
SQA Goals (see Figure 16.1)
 Requirements quality. The correctness, completeness,
and consistency of the requirements model will have a
strong influence on the quality of all work products that
follow.
 Design quality. Every element of the design model
should be assessed by the software team to ensure that it
exhibits high quality and that the design itself conforms
to requirements.
 Code quality. Source code and related work products
(e.g., other descriptive information) must conform to
local coding standards and exhibit characteristics that
will facilitate maintainability.
 Quality control effectiveness. A software team should
apply limited resources in a way that has the highest
likelihood of achieving a high quality result.
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Statistical SQA
Product Collect information on all defects
Find the causes of the defects
& Process Move to provide fixes for the process

measurement

... an understanding of how

to improve quality ...

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7/e (McGraw-Hill 2009). Slides copyright 2009 by Roger Pressman. 7
Statistical SQA
 Information about software errors and defects is
collected and categorized.
 An attempt is made to trace each error and defect to its
underlying cause (e.g., non-conformance to
specifications, design error, violation of standards, poor
communication with the customer).
 Using the Pareto principle (80 percent of the defects can
be traced to 20 percent of all possible causes), isolate the
20 percent (the vital few).
 Once the vital few causes have been identified, move to
correct the problems that have caused the errors and
defects.

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Six-Sigma for Software Engineering
 The term “six sigma” is derived from six standard deviations—
3.4 instances (defects) per million occurrences—implying an
extremely high quality standard.
 The Six Sigma methodology defines three core steps:
 Define customer requirements and deliverables and project goals
via well-defined methods of customer communication
 Measure the existing process and its output to determine current
quality performance (collect defect metrics)
 Analyze defect metrics and determine the vital few causes.
 Improve the process by eliminating the root causes of defects.
 Control the process to ensure that future work does not
reintroduce the causes of defects.

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Software Reliability
 A simple measure of reliability is mean-time-
between-failure (MTBF), where
MTBF = MTTF + MTTR
 The acronyms MTTF and MTTR are mean-
time-to-failure and mean-time-to-repair,
respectively.
 Software availability is the probability that a
program is operating according to requirements
at a given point in time and is defined as
Availability = [MTTF/(MTTF + MTTR)] x 100%

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Software Safety
 Software safety is a software quality assurance
activity that focuses on the identification and
assessment of potential hazards that may
affect software negatively and cause an entire
system to fail.
 If hazards can be identified early in the
software process, software design features can
be specified that will either eliminate or control
potential hazards.

These slides are designed to accompany Software Engineering: A Practitioner’ s Approach,

7/e (McGraw-Hill 2009). Slides copyright 2009 by Roger Pressman. 11
ISO 9001:2000 Standard
 ISO 9001:2000 is the quality assurance standard that
applies to software engineering.
 The standard contains 20 requirements that must be
present for an effective quality assurance system.
 The requirements delineated by ISO 9001:2000 address
topics such as
 management responsibility, quality system, contract
review, design control, document and data control, product
identification and traceability, process control, inspection
and testing, corrective and preventive action, control of
quality records, internal quality audits, training, servicing,
and statistical techniques.

These slides are designed to accompany Software Engineering: A Practitioner’ s Approach,

7/e (McGraw-Hill 2009). Slides copyright 2009 by Roger Pressman. 12