Video Analytics

Version 4

Reporting Tool User Guide

Document 800-00281 – Rev C – 07/08

Reporting Tool User Guide
Revisions

Issue Date Revisions

A 07/07 New document.

B 08/07 Replaced figures 2-2, 2-3, 2-5, 2-6, 3-4, and 3-5.

C 07/08 Added new content for V4.6 software release (new section Selecting Cameras or
Camera Groups), replaced figures 2-2, 2-3, 2-5, 2-6, 3-4, and 305; minor edits
throughout

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 Honeywell Video Analytics V4 Reporting Tool User Guide

Contents
About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Overview of Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Software License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Typographical Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2 Reports Generator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Configuring Reports Generator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Starting the Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Specifying Site Name, Reporting Period, Time Zone . . . . . . . . . . . . . . . . . . . . . . 17
Specifying Reporting Interval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Selecting Cameras or Camera Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Selecting the Event and Zone for Generating Report . . . . . . . . . . . . . . . . . . . . . . 19
Specifying Reporting Type and Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Generating a Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Saving Report Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Report Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Table Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

3 Reports Scheduler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using the Reports Scheduler. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Starting the Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Adding a New Report Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Adding an Existing Report Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Setting Up a Reporting Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Modifying a Report Template or Report Schedule . . . . . . . . . . . . . . . . . . . . . . . . 33
Testing the SMTP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

4 Reports Health Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Using the Reports Health Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Appendix A Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Reports Generator Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Reports Scheduler Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Reports Health Monitor Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Technical Support Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

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Contents

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 Honeywell Video Analytics V4 Reporting Tool User Guide

Figures
Figure 1-1 Reporting Tool Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Figure 2-1 Server Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Figure 2-2 Reports Generator File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Figure 2-3 Reports Generator Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Figure 2-4 Cameras or Camera Groups Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Figure 2-5 Specify Report File Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Figure 2-6 Generating Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Figure 2-7 File Menu in Reports Generator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Figure 2-8 Sample Table Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Figure 2-9 Sample Chart Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Figure 3-1 Reports Scheduler Server Logon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Figure 3-2 Incorrect Server Name Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Figure 3-3 Reports Scheduler Main Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Figure 3-4 Server Template Logon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Figure 3-5 Configure Report Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Figure 3-6 Add an Existing Report Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Figure 3-7 Set up Reporting Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Figure 3-8 Apply Schedule Settings to the Selected Report Template. . . . . . . . . . . . . . . . . . 32
Figure 3-9 Warnings for Incomplete Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Figure 3-10 SMTP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Figure 3-11 Test SMTP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Figure 3-12 SMTP Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Figure 4-1 Reports Health Monitor Logon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Figure 4-2 Reports Health Monitor Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

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Figures

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 Honeywell Video Analytics V4 Reporting Tool User Guide

About This Document

This Reporting Tool Guide describes the Reporting Tool software package, an add-on
component intended for use with Honeywell Video Analytics software. The Reporting Tool
allows remote users to generate statistic reports from data collected by the Video
Analytics server software. A typical application is to count people entering and leaving a
facility or monitoring the amount of time a customer stops to look at a marketing display.
Honeywell Video Analytics automates the counting process and generates reports of
valuable event statistics that can enhance your daily operations and resource planning.

This document includes detailed instructions on how to use the various functionalities in
the Reporting Tool software package. This document assumes you already have basic
knowledge about the Honeywell Video Analytics software. For a quick introduction,
please refer to the Video Analytics V4 Introductory Guide.

Overview of Contents

This document contains the following chapters and appendixes:

• Chapter 1, Introduction, introduces the Honeywell Video Analytics Reporting Tool
software package, and gives a functional overview of its components.
• Chapter 2, Reports Generator, explains how to use the Reports Generator to
generate event statistics reports from Video Analytics server databases, either on
the server or on a remote client computer.
• Chapter 3, Reports Scheduler, covers how to use the Reports Scheduler to generate
event statistics reports and deliver them by e-mail.
• Chapter 4, Reports Health Monitor, describes how to use the Reports Health Monitor
to monitor the e-mail activities on the Reports Scheduler Server.
• Appendix A, Solutions, lists common error messages and provides possible
solutions.

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Related Documents

For more information on the software system, please refer to the following documents:

Document title Part number Description

Video Analytics V4 Administrator Guide 800-00293 The Administrator Guide describes in detail how to use
the client application Configuration Tool to configure the
Honeywell Video Analytics software. This guide is written
for system administrators and site managers alike who
need in-depth knowledge on how to place cameras and
configure the analytics software for their intended
applications.

Video Analytics V4 Introductory Guide 800-00295 Written for new users to the Honeywell Video Analytics
software, this guide provides an introduction to the
software suite and the features and benefits it offers.

Video Analytics V4 Installation Guide 800-00294 Describes the hardware requirements for running the
Analytics server and client applications with detailed
instructions on how to install the software packages.

Video Analytics V4 Operator Guide 800-00296 Written for the security operator who uses the software for
daily surveillance tasks, including live monitoring of
events and alarms, and after-the-fact forensics search.

Video Analytics V4 Getting Started Guide 800-00923 Covers the basic information for quickly setting up your
system.

Video Analytics V4 Alarm Watch User 800-00298 Describes the Alarm Watch software module that enables
Guide additional alarm delivery mechanisms in the system.

ReleaseNotes.txt For late-breaking information about this release, please

see the ReleaseNotes.txt on the product CD.

Software License

To use this Reporting Tool software package, you must agree to the Honeywell License
Agreement. Please refer to your installation CD for the full license agreement.

Other

Report-/Print engine List & Label ® Version 10.0: Copyright combit® GmbH 1991-2003.

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 Honeywell Video Analytics V4 Reporting Tool User Guide

Typographical Conventions

This document uses the following typographical conventions:

Font What it represents Example

Helvetica Keys on the keyboard Press Ctrl+C

Lucida Values of editable fields that are mentioned in the The Time from field can be set to
body text of the document for reference purposes, Hours:Minutes:Seconds.
but do not need to be entered as part of a procedure

Text strings displayed on the screen The message Unauthorized displays.

Syntax (object) entered

Swiss721 Words or characters that you must type. The word Enter the password.
BT Bold “enter” is used if you must type text and then press
the Enter or Return key.

Menu titles and other items you select Double-click Open from the File menu.

Buttons you click to perform actions Click Exit to close the program.

Italic Placeholders: words that vary depending on the user name

situation

Cross-reference to external source Refer to the Video Analytics V4 Installation

Guide.

Cross-reference within document See Introduction.

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 1
Introduction

The Reporting Tool software package includes several components that may be installed
either on the Honeywell Video Analytics processing server or on a client personal
computer (PC), or sometimes both. The software is designed to work with the Honeywell
Video Analytics suite to generate statistics reports from one or more server(s) at a remote
location connected via the network.

The Reporting Tool software package has a client/server structure (see Figure 1-1). It
contains a Reports Scheduler service and three client applications:
• Reports Generator: This is the client for generating statistics reports from a
Honeywell Video Analytics server on the network.
• Reports Scheduler: The management tool for the Reports Scheduler, which allows
the user to specify the Video Analytics servers the Reports Scheduler Service is
connecting to and to set the schedule for automatic report delivery by e-mail.
• Reports Health Monitor: A small utility program that monitors the connection
status between the Reports Scheduler server and the Video Analytics server, as well
as the e-mail delivery activities.

Reports Generator

Video Analytics servers are installed at monitored locations to process live video inputs
for traffic monitoring. The Reports Generator can connect to multiple Video Analytics
servers through the network, enabling report generation from a remote location, such as
a traffic management or building management office. It connects to the database on
remote servers and generates event statistics reports based on user specification. You
can specify:
• Reporting period
• Counting intervals
• List of cameras or camera groups
• Selected event and zone
• Reporting format
• Text (to be imported into Excel Spreadsheet)
• PDF
• HTML
• Microsoft® Office® Excel

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Introduction

Reports Scheduler

Similarly, the Reports Scheduler Service can connect to multiple Video Analytics servers
through the network to generate event statistics reports on schedules specified by the user.
The scheduler service is typically installed on the Video Analytics server, or a PC that is
connected to the network all the time. To configure the report template and the e-mail
schedule, you can launch the Reports Scheduler application from a remote location on the
network. This client tool allows you to specify the daily or hourly schedule for a report to be
automatically generated and e-mailed.

Reports Health Monitor

The Reports Health Monitor allows a remote user to check the status of the report
generation schedule and e-mail activities.

Figure 1-1 Reporting Tool Package

Video Analytics Server Video Analytics Server Video Analytics Server

192.168.0.10 DB 192.168.0.11 DB 192.168.0.17 DB

Gateway/Router Reports Scheduler

112.180.12.3

Network
Gateway/Router

Gateway/Router
Network
Gateway/Router

Reports Generator
Reports Scheduler
112.180.10.44 Service Gateway/Router
112.180.12.181

Event statistics reports Reports

Scheduled report e-mails Health Monitor
112.180.12.67

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 2
Reports Generator

This chapter describes how to use the Reports Generator to generate event statistics
reports from Video Analytics server databases. You can run Reports Generators on the
server, or on a remote client computer.

Caution To use the Reports Generator, you must have at least one printer
installed on the machine where you run this application. This may
be the server, the remote client computer, or both.

Configuring Reports Generator

Starting the Program

1. To start the program:

a. Click Start on your Windows taskbar.
b. Select All Programs (or Programs if using Windows 2000).
c. Select the ActivEye Reporting Tool program group, and then click ActivEye
Reports Generator to start the program.
2. The logon dialog (see Figure 2-1) displays, prompting you to enter the hostname or
IP address of a Video Analytics server, and the user name and password to gain
access to the server database.

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Reports Generator

Figure 2-1 Server Login

If the connection fails, the software reports the error (for example, unable to connect, invalid
user name or password). You can modify the settings and attempt to connect again by
selecting File ➤ Connect to remote server….

Figure 2-2 Reports Generator File Menu

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 Honeywell Video Analytics V4 Reporting Tool User Guide

Figure 2-3 shows the Reports Generator main screen.

Figure 2-3 Reports Generator Main Screen

Site name

Reporting
period Camera
selection
Reporting
interval
Event /
zone
selection

Table or
chart
PDF,
HTML,
XLS,
Text

Specifying Site Name, Reporting Period, Time Zone

1. Enter your site name in the For location: field (see Figure 2-3).
2. If desired, specify the reporting period by modifying the Starting: and Ending: date
and time.
3. In the Time Zone field, select: Server Time, Local Time, or GMT (UTC).
4. Select a reporting interval in the Every field.
The generated report includes the statistics of the selected event during the specified
time period with the frequency that you specify in the Every field, as explained in the
next section.

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Reports Generator

Specifying Reporting Interval

To specify the reporting interval, select the appropriate reporting interval in the Every field
(see Figure 2-3). The interval can be:
• Every 1, 5, 15, or 30 minutes
• Every 1, 2, 4, 8, or 12 hours
• 1 day
• 1 week

Selecting Cameras or Camera Groups

You can select the cameras or camera groups that you want to generate the reports for. In
the Report for field, there are three options (see Figure 2-4):
• Camera groups. You can make multiple selection of all the available camera groups
during the reporting period. The generated report will be structured on a per group
basis. For more information on camera groups, please refer to the Video Analytics V4
Administrator Guide.
• Single group details. You can select a single camera group from the list of available
camera groups. The generated report will be structured to contain statistics for each
individual camera that belongs to the selected camera group.
• Individual Cameras. You can make multiple selections of all the available cameras
during the reporting periods. The generated report will be structured on a per camera
basis.

Every time the reporting period is modified, the list of available cameras or camera groups
updates accordingly.

To make multiple selections from the list of available cameras or camera groups, press and
hold Shift while left-clicking your mouse to add multiple selections.

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 Honeywell Video Analytics V4 Reporting Tool User Guide

Figure 2-4 Cameras or Camera Groups Selection

Selecting the Event and Zone for Generating Report

1. From the Event: list you can select the event for which you want to generate the
statistics report (see Figure 2-3).
2. In the case where only one camera is selected, the Zone: list shows the zones
configured for the selected event during the specified reporting period. If you do not
select one of the zones, the Report Generator collects statistics for all zones (default
setting).

Specifying Reporting Type and Format

1. On the bottom section of the main screen (see Figure 2-3), select the Report type as
either Chart (default) or Table.
2. From the Report format drop-down list, select: PDF (default), HTML, or Text.
3. Click Save As to specify the filename for the report to be generated.

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Reports Generator

Generating a Report

1. Click Generate to create the report (see Figure 2-3).

2. You are prompted to specify the file name for the report to be generated (Figure 2-5).

Figure 2-5 Specify Report File Name

3. When the report is being generated, a progress window displays (see Figure 2-6).

Figure 2-6 Generating Report

4. To reset all settings to their defaults, click Reset.

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 Honeywell Video Analytics V4 Reporting Tool User Guide

Saving Report Templates

To save the report template:

1. Select File ➤ Save (for an existing file) or Save As (for a new file), as shown in
Figure 2-7.
2. To open an existing report template file, select File ➤ Open.
3. By default, the extension of the configuration files is .rep.

Figure 2-7 File Menu in Reports Generator

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Reports Generator

Report Examples

Table Report

Figure 2-8 shows an example of a table report and Figure 2-9 shows an example report in
chart (bar graph) format.

Figure 2-8 Sample Table Report

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 Honeywell Video Analytics V4 Reporting Tool User Guide

Figure 2-9 Sample Chart Report

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Reports Generator

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 3
Reports Scheduler

This chapter covers how to use the Reports Scheduler to set up the schedule for
generating event statistics reports and delivering them by e-mail. After an initial setup you
will receive scheduled e-mail reports to stay informed of the event statistics update.

Using the Reports Scheduler

Starting the Program

1. To start the program:

a. Click Start on your Windows taskbar.
b. Select All Programs (or Programs if using Windows 2000).
c. Select the ActivEye Reporting Tool program group, and then click ActivEye
Reports Scheduler to start the program.
2. The logon dialog (see Figure 3-1) displays, prompting you to enter the hostname or
IP address of a Video Analytics server.

Figure 3-1 Reports Scheduler Server Logon

If the connection fails, the software reports the error (for example, unable to connect,
invalid machine name). You can modify the settings and attempt to connect again by
selecting File ➤ Login.

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Reports Scheduler

Figure 3-2 Incorrect Server Name Message

After the connection to the Reports Scheduler server is established, the Reports Health
Monitor displays the status of the server and the upcoming report schedule (see
Figure 4-2). A green dot indicates that the server is working properly. A red dot indicates
that the server is disabled or the connection to the server is lost.

The Reports Scheduler main window is shown in Figure 3-3. There are two pages on the
main screen:
• On the Report Configuration page you can add multiple report templates, set up the
reporting time and frequency, and specify the e-mail recipients for each of the
reports.On the SMTP Configuration page you can set up the parameters to be used to
send e-mails from the Reports Scheduler server.

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 Honeywell Video Analytics V4 Reporting Tool User Guide

Figure 3-3 Reports Scheduler Main Screen

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Reports Scheduler

Adding a New Report Template

To add a new report template:

1. Click Add New on the upper right of the Report Configuration page.
2. You are prompted to log on (see Figure 3-4). Specify the hostname or IP address of a
Video Analytics server, and the user name and password to gain access to the server
database.

Figure 3-4 Server Template Logon

If the connection fails, the software reports the error (for example, unable to connect,
invalid user name or password). Modify the settings and attempt to connect again.

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 Honeywell Video Analytics V4 Reporting Tool User Guide

3. After a connection is established with the Video Analytics server, you can configure a
report template by specifying the site name, reporting interval, cameras, event and
zone, report type and format (see Figure 3-5).

Figure 3-5 Configure Report Template

Site name
Camera
selection

Reporting
interval

Event / zone
selection

Table or
chart
PDF, HTML,
Excel, Text

4. Click Apply to have the settings take effect.

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Reports Scheduler

Adding an Existing Report Template

Alternatively, you can add a report template previously saved by the Reports Generator.
1. Click Add Existing.
2. Locate the report template on the disk.
3. Click Open to add the report template to the Reports Scheduler (see Figure 3-6).

Figure 3-6 Add an Existing Report Template

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 Honeywell Video Analytics V4 Reporting Tool User Guide

Setting Up a Reporting Schedule

After a report template is added or selected, the fields for setting the schedule are activated
for editing (see Figure 3-7).
1. In the Report Name field, type in the name of the report.
2. Set the next time the report will be sent in the Report Time field.
3. You can set the frequency of sending the report to be either Daily or Hourly.
4. In the Email from field, type in the address that you want to appear as the sender in
the recipient's mailbox.
5. You can add a list of recipients in the Recipient List field by typing in a valid e-mail
address in an empty slot.
6. To delete an e-mail recipient:
a. Select the e-mail address
b. Click Delete on the right of the Recipient List field.

Figure 3-7 Set up Reporting Schedule

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Reports Scheduler

7. After you finish setting up the reporting schedule the selected report, click Apply to
have the changes take effect (see Figure 3-8).

Figure 3-8 Apply Schedule Settings to the Selected Report Template

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 Honeywell Video Analytics V4 Reporting Tool User Guide

Modifying a Report Template or Report Schedule

To modify any report template and its reporting schedule:

1. Select the report template in the list
2. Click Edit.

Similarly, you can delete a report template by selecting it from the list and then click Delete.

If any of the required fields is left blank, a warning message appears as the mouse is moved
over to where the warning occurs. See Figure 3-9 for an example.

Figure 3-9 Warnings for Incomplete Settings

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Reports Scheduler

Testing the SMTP Configuration

You must set up and test the SMTP Configuration to complete the scheduling setup.
1. Enter the hostname or IP address and the port number of your SMTP server (see
Figure 3-10).
2. If your SMTP server requires authentication, check Use Authentication.
3. Provide the User Name and Password pair for authentication purpose.

Figure 3-10 SMTP Configuration

4. Click Test Server Settings to make sure the report e-mail will be sent out properly.
5. The Test SMTP Settings dialog box displays (see Figure 3-11). Fill in the Email To and
Email From fields.
6. Click Send.

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 Honeywell Video Analytics V4 Reporting Tool User Guide

7. Check the message in the SMTP Test Results dialog (see Figure 3-12) and modify the
SMTP settings accordingly. The recipient specified in the Email To field should
receive an e-mail with both the subject line and e-mail body containing the text
ActivEye Reports Scheduler SMTP Settings Test Message.
8. Click Apply to save the SMTP configuration.

You can also test if the e-mail recipients list for each report template is correct.
1. Select the Report Configuration tab to switch back to the Report Configuration page.
2. Select a report template.
3. Click Send Test on the middle right of the window.
All the recipients specified in the Recipient List field should receive an e-mail with both
the subject line and e-mail body containing the text ActivEye Reports
Scheduler Email Settings Test Message.

Figure 3-11 Test SMTP Settings

Figure 3-12 SMTP Test Results

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Reports Scheduler

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 4
Reports Health Monitor

This chapter describes how to use the Reports Health Monitor to monitor the e-mail
activities on the Reports Scheduler server.

Using the Reports Health Monitor

1. To start the program:

a. Click Start on your Windows taskbar.
b. Select All Programs (or Programs if using Windows 2000).
c. Select the ActivEye Reporting Tool program group, and then click ActivEye
Reports Health Monitor to start the program.
2. The logon dialog (see Figure 4-1) displays, prompting you to enter the hostname or
IP address of a Reports Scheduler server.

Figure 4-1 Reports Health Monitor Logon

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Reports Health Monitor

After the connection to the Reports Scheduler server is established, the Reports Health
Monitor displays the status of the server and the upcoming report schedule (Figure 4-2). A
green dot indicates that the server is working properly. A red dot indicates that the server
is disabled or the connection to the server is lost.

Figure 4-2 Reports Health Monitor Main Screen

Connection is
working
properly

Server is
disabled or the
connection is
lost

38
 A
Solutions
This Appendix provides possible solutions for Reporting Tool error messages.

While running the software, dialog boxes may appear showing messages. The following
tables cover actions that should be taken in response. You may see other messages in
certain situations. If the message is not in the lists that follow, please contact Honeywell
Technical Support for further assistance (see Technical Support Contact Information,
page 43).

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Solutions

Reports Generator Messages

Table A-1 Reports Generator Messages

Message Problem Solution

"Unable to connect to the database server"

The Reports Generator cannot connect to Contact your system administrator to

the database server on the server. This check the server status and restart the
may due to mysql service not running on database server on the Video Analytics
the server. processing server. Ensure that port 3306
is not blocked by Windows firewall.
"Invalid username or password"

You did not enter the reporting period or Specify a valid reporting period.
the specified reporting period is not valid.
"Please specify the reporting period."

You did not enter the reporting period or Specify a valid reporting period.
the specified reporting period is not valid.
"Please specify at least one camera."

You did not select any camera for Specify at least one camera number.
generating reports.
"Please specify an event."

You did not select any event for Specify an event for generating reports.
generating reports.
"Please specify report type."

You did not select the report type. Specify the report type to be either Chart
or Table.
"Please specify report format."

You did not select the report format. Specify the report format to be PDF,
HTML, or Text.
"Failed to generate report. Please check input parameters."

Some of the libraries files for generating Please contact Technical Support.
reports may be missing in your system.

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 Honeywell Video Analytics V4 Reporting Tool User Guide

Reports Scheduler Messages

Table A-2 Reports Scheduler Messages

Message Problem Solution

"Connection Error"

"Could not connect to <hostname>"

The application was unable to connect to Verify that the network connection to the
the Reports Scheduler service running on server is available. Verify that the Reports
the specified server. Scheduler service is running on the
server.
"The configuration has been locked by <username> - wait until lock has been removed to edit configuration
format."

"Could not delete report, report is locked by <username>"

"The report configuration is locked by <username> - the configuration can't be changed now"

Another user <username> is editing the Wait until user <username> finishes
same configuration that you are trying to editing and then unlock the configuration.
modify.
"The report could not be added/updated."

One or more report templates are Quit the application and then reconfigure
corrupted. the report templates.
"The report name <name> is already in use by another report."

You specified the same report name for Use different names for different report
two different report templates. templates.
"The Report Name value can not be blank."

You did not enter a name for the report Specify a name for the report.
template.
"The email address <email address> is not valid (format is incorrect)."

You entered an invalid email address. Check that the e-mail address uses the
format <[email protected].>
"The email address cannot be blank."

You did not enter an e-mail address. Specify an e-mail address in the required
field.
"There must be at least one email recipient for a report."

You did not enter any e-mail recipient. Specify at least one e-mail recipient.
"The SMTP configuration is locked by <username> - the confiugration can't be changed now"

"The SMTP configuration could not be locked - check the connection status"

"The SMTP configuration is locked by <username> - wait until the lock is released to update the SMTP
configuration."

Another user <username> is editing the Wait until user <username> finished
SMTP configuration that you are trying to editing and then unlock the SMTP
modify. configuration.
"The SMTP server name is not specified"

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Solutions

Table A-2 Reports Scheduler Messages

Message Problem Solution

You did not enter the SMTP server name. Specify the SMTP server name.
"The SMTP port must be a value between 0 and 65536"

The port number you entered is invalid. Enter a valid number for the SMTP port.
"Authentication is enabled - User Name must be specified"

"Authentication is enabled - Password must be specified"

You did not enter a username or Specify the username and the password.
password.
"At least one SMTP setting is invalid - switch to the SMTP Configuration tab to correct invalid
setting(s)."

"Invalid SMTP Settings"

"At least one SMTP setting is invalid - this will cause the scheduled emailed reports to not be sent. Do
you want to correct the settings <Yes>, ignore the invalid settings and not receive scheduled reports <No>,
or stay on this screen <Cancel>?"

The SMTP setting you entered is invalid. Click Reset on the SMTP Configuration
page. Reconfigure the SMTP settings with
valid values.

Reports Health Monitor Messages

Table A-3 Health Monitor Messages

Message Problem Solution

"Connection Error." \
"Could not connect to <hostname>"

The application was unable to connect to Verify that the network connection to the
the Reports Scheduler service running on server is available. Verify that the Reports
the specified server. Scheduler service is running on the
server.

42
 Honeywell Video Analytics V4 Reporting Tool User Guide

Technical Support Contact Information

If you require more assistance, please contact Honeywell Technical Support.

Calling Honeywell
Honeywell Video Technical Support is available for help with training or to resolve technical
issues. In North America the support number is 1.800.796.2288. For locations outside North
America, see the back cover of this document.

E-mailing Honeywell
Honeywell Video Technical Support can be reached by e-mail at
[email protected].

Whether you call or e-mail, please have on hand the information listed in Table A-4.

Table A-4 Customer’s System Information Checklist

Information about your Honeywell Video Analytics

Your operating system used to run Honeywell Video Analytics software on the PC (for
example, Windows® XP Pro®
The digital video recorder (DVR) used (for example, Rapid Eye)
Any information you found about this or any other Honeywell Video Analytics user
guide

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Solutions

44
 Honeywell Video Analytics V4 Reporting Tool User Guide

Index

C R
chart report 23 reports generator
contact information 43 chart report 23
defined 13
error messages 40
E generating report 20
logging on 15
e-mail setup 31
main screen 17
error messages 39
report type 19
health monitor 42
selecting cameras 18
reports generator 40
selecting event 19
reports health monitor 42
selecting report type 19
reports scheduler 41
setting up 15
event, selecting 19
specify reporting interval 18
table report 22
H templates 21
reports health monitor
health monitor, error messages 42 defined 13, 14
error messages 42
logging on 37
L main screen 38
logon setting up 37
report scheduler 25 reports scheduler
reports generator 15 defined 13, 14
reports health monitor 37 edit template 33
e-mail setup 31
error messages 41
M existing template 30
logging on 25
main screen main screen 27
reports generator 17 new template 28
reports health monitor 38 schedule 31
reports scheduler 27 setting up 25
SMTP configuration 34

S
schedule, setting up 31

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setup
reports generator 15 T
reports health monitor 37 table report 22
reports scheduler 25 template
SMTP configuration 34 modifying 33
solutions 39 reports scheduler 28, 30

46
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www.honeywellvideo.com
+1.800.796.CCTV (North America only)
[email protected]

Document 800-00281 – Rev C – 07/08

© 2008 Honeywell International Inc. All rights reserved. No part of this publication may be reproduced by any means without written
permission from Honeywell Video Systems. The information in this publication is believed to be accurate in all respects. However,
Honeywell Video Systems cannot assume responsibility for any consequences resulting from the use thereof. The information
contained herein is subject to change without notice. Revisions or new editions to this publication may be issued to incorporate such
changes.