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Desktop Support

This desktop support role involves installing, upgrading, supporting, and troubleshooting operating systems, applications, computer hardware, printers, and other peripherals. The individual performs preventative maintenance, repairs, customizes equipment to standards, returns defective parts, monitors hardware performance, and escalates unresolved issues to higher support tiers, while documenting all work and maintaining inventory levels.

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prasobh
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30 views

Desktop Support

This desktop support role involves installing, upgrading, supporting, and troubleshooting operating systems, applications, computer hardware, printers, and other peripherals. The individual performs preventative maintenance, repairs, customizes equipment to standards, returns defective parts, monitors hardware performance, and escalates unresolved issues to higher support tiers, while documenting all work and maintaining inventory levels.

Uploaded by

prasobh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Desktop Support

• Install, upgrade, support and troubleshoot Operating Systems and Microsoft Office
and any other authorised desktop applications

• Install, upgrade, support and troubleshoot for printers, computer hardware and any
other authorised peripheral equipment

• Performs general preventative maintenance tasks on computers, laptops, printers


and any other authorised peripheral equipment

• Performs remedial repairs on computers, laptops, printers and any other


authorised peripheral equipment

• Customize desktop hardware to meet user specifications and site standards

• Performs work in compliance within specified warranty requirements

• Returns defective equipment/parts to maintenance inventory, documents customer


repairs, maintains and restocks assigned parts inventory to insure proper spare
parts levels

• Responsible for monitoring, operating, managing, troubleshooting and restoring to


service any terminal service client, personal computers (PC) or notebooks that has
authorized access to the network

• When the restoration is beyond the scope of the computers, laptops, printers and
any other authorised peripheral equipment the Desktop Support Administrator will
escalate the issue/problem to proper tier 3 support team member

• Develop trends by monitoring and analysing incoming calls, problems and support
requests

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