Provident Fund Steps - UAN
Provident Fund Steps - UAN
Employee Provident Fund Organization (EPFO) introduced the Universal Account Number
(UAN) in Oct'14. UAN is a 12 digit number that is generated by the employer and can be
used throughout the career of the employee. UAN enables the EPFO members to avail online
services like withdrawals, advances/ loans, PF Passbook etc. It also allows the member to
view information about their EPF accounts including data from previous employers and
current employer. Employees can easily transfer their PF from their previous employer to
current employer online without having to submit any hard copy documents.
Employees need to complete the following steps in the given order before availing any of
the online services. If you have not completed these steps already, please follow the
instructions provided in the links to complete each process.
EPFO has made it mandatory for employees to update their Aadhar, PAN and Bank Account
details in the EPFO portal to complete the Know Your Customer (KYC) process.
Seeding of Aadhar is mandatory for online claim submission.
Members with authenticated Aadhar and Bank Account against their UAN can submit their
withdrawal, settlement and transfer claims online.
PAN card verification is required for PF settlement.
You can add additional KYC details like Passport, Election Card, Driving License etc but it's
not mandatory.
3) Only after you have completed the above steps you can avail the online PF services.
Note: All employees with a UAN allocated to them from their previous or current employer
have to avail online services. Offline services through hard copy process is available to
employees without UAN. Employees who may fall into this category are -
Assignees who contributed to PF before 2014 and were onsite since UAN went live.
Separated from IBM before UAN went live and either were unemployed or didn't work for a
company that provided PF facility.
1. The member should have activated his Universal Account Number (UAN) and mobile
number used for activating UAN should active.
2. Member's Aadhaar details should be seeded in EPFO database and he/she should have
access to the OTP-based facility for verifying eKYC from UIDAI while submitting the claim.
Refer to this article to understand PF basics and steps to complete these actions - PF
Required Reading.
2) In the right hand section of the Home page, check the Aadhar, Bank Account and PAN
details. Also check the verification status in the same screen. Alternatively check the status
by accessing Manage -> KYC option and scrolling to the bottom of the page to the 'Digitally
Approved KYC' section.
3) Once you verify that the information listed is correct and the pre-requisites listed in the
above in this page are met, you can submit an online claim by going to the 'Online Services'
section and select ONE MEMBER - ONE EPF ACCOUNT (TRANSFER REQUEST)
7) OTP will be received on the Aadhaar registered mobile number. Enter the OTP and click
submit
8) Online PF transfer request will be generated. Click on download PDF to generate the PF
transfer form for future reference.
PF Transfer - Issues / Challenges
Employees can face several issues/ challenges when transferring the PF into IBM or to the
new employer. Some of the common reasons are listed here.
1) PF for IBM employees is managed by the EPFO whereas some companies also manage the
fund through dedicated Trusts they have set up (Ex: Infosys, TCS, HCL). In such scenarios,
the process may be delayed during the processing time required to complete the transfer
between EPFO and Trusts.
2) Errors in the EPFO portal due to data inconsistency. Ex: Name mismatch between Aadhar
and EPFO.
Resolution: Name, DOB, Gender listed in Aadhar should match with EPFO website and
Bank Account. If the information in Aadhar is correct you can update EPFO website and/or
contact your bank to update the information. If data in Aadhar is incorrect then update
Aadhar by visiting the nearest Aadhar center.
1. The member should have activated his Universal Account Number (UAN) and mobile the
number linked to Aadhar /UAN should be active.
2. Member's Aadhaar details should be seeded in EPFO database and he/she should have
access to the OTP-based facility for verifying eKYC from UIDAI while submitting the claim.
3. Member's bank account along with IFSC code should be seeded in EPFO database.
4. Permanent Account Number (PAN) should be seeded in EPFO database for PF final
settlement claims in case his/her service is less than 5 years.
PF settlement: Employees can withdraw the complete balance from the PF account post
retirement or when they are unemployed for 2 or more months. Withdrawing the complete PF
balance while being employed is against the PF regulations.
2) In the right-hand section of the Home page, check the Aadhar, Bank Account and PAN
details. Also, check the verification status on the same screen. Alternatively, check the status
by accessing Manage -> KYC option and scrolling to the bottom of the page to the 'Digitally
Approved KYC' section.
3) Once you verify that the information listed is correct and the pre-requisites listed in the
above in this page are met, you can submit an online claim by going to the 'Online Services'
section.
4) Please verify the bank account details (last 4 digits), IFSCode. Once the bank details are
verified, On the popup message please select yes to proceed with the claim.
5) In the claim page, select the claim type as PF And Pension Withdrawal (Form-19) in the "I
want to apply for" drop downfield.
6) After you select your option, you will get a detailed form. Fill the form with the required
details Address registered with Aadhar) and authenticate using Aadhar OTP to complete the
online claim submission process.
7) Enter the OTP and click Validate OTP and Submit the Claim form
8) Repeat the form- 19 procedure for completing form 10C (Pension/EPS withdrawal)
Note: If the employee total service is more than 9.6 years (inclusive of transfers) Member
will not be eligible to withdraw the pension benefits.
9) After you select your option, you will get a detailed form. Fill the form with the required
details Address registered with Aadhar) and authenticate using Aadhar OTP to complete the
online claim submission process.
10) Enter the OTP and click Validate OTP and Submit the Claim form
11) Once the claim is submitted, you can check the status under the 'Track Claim Status'
option in the Online Services menu.
12) Enter your UAN, enter the captcha image and click Login
13) On the next page, please select the Member ID from the drop-down menu. Once the
Member ID is selected, click on ‘View Claim Status’.
1. Marriage
2. Education
3. Purchase of site/flat
4. Construction of a house
5. Home loan repayment
6. Renovation of house
7. Nearing retirement
PF Partial
Minimum years
Withdrawal Comments Withdrawal Limit
of service
Reason
Steps for submitting an online claim:
1) Login to the EPFO portal - https://unifiedportal-mem.epfindia.gov.in/memberinterface/
2) In the right-hand section of the Home page, check the Aadhar, Bank Account and PAN
details. Also, check the verification status on the same screen. Alternatively, check the status
by accessing Manage -> KYC option and scrolling to the bottom of the page to the 'Digitally
Approved KYC' section.
3) Once you verify that the information listed is correct and the pre-requisites listed in the
above in this page are met, you can submit an online claim by going to the 'Online Services'
section.
4) Please verify the bank account details (last 4 digits), IFSCode. Once the bank details are
verified, On the popup message please select yes to proceed with the claim.
5) In the claim page, select the claim type in the "I want to apply for" drop downfield. The
dropdown will automatically list the options you are eligible for.
6) After you select your option, you will get a detailed form. Fill the form with the required
details (Claim Amount, Address registered with Aadhar) and authenticate using Aadhar OTP
to complete the online claim submission process.
7) Enter the OTP and click Validate OTP and Submit the Claim form
8) Once the claim is submitted, you can check the status under the 'Track Claim Status' option
in the Online Services menu.
9) Enter your UAN, enter the captcha image and click Login
10) On the next page, please select the Member ID from the drop-down menu. Once the
Member ID is selected, click on ‘View Claim Status’.
11) The details of the claim status will be displayed on the screen.
2) Click on the 'Manage' option in the menu and then select 'Basic Details'.
3) Update the details as per Aadhaar (Name, DOB, Gender) and click Update Details.
4) Step 4: On clicking “Update Details” on the previous screen, the request will be submitted
to the employer for further approval. Before submission by the employer, the employee can
withdraw the request by pressing “Delete Request”
5) If Aadhar verification of your UAN account was completed already, then you will see this
message. If the below message is displayed then the employee has to submit manual data
correct form.
6) Once the data is updated the request is sent to your employer for verification. IBM will
verify and approve the request within 2 business days. If there is an issue then you will get an
email from the payroll team.
5) Post-approval from IBM, the request is sent to the EPFO team for verification. The target
turn around time for EPFO department is 30 days. However, it has been observed that they
take much longer to complete the task.
In case of a delay, please raise a grievance with the EPFO department using the online
grievance portal - https://epfigms.gov.in/
Please note that IBM cannot support in expediting or chasing the EPFO department for
the grievance requests.
2) Click on the "Activate UAN" link on the right hand side of the page.
3) Select the UAN option and update the mandatory fields on the page.
UAN - Refer to your payslip and enter the number as shown in the payslip.
Name - If UAN was created by IBM then please enter the name as per your Aadhar card. If
the UAN number was created by your previous employer, please check with them about the
name that was used to create the UAN.
Note: Many employees with previous employments have an issue in completing the process
due to name mismatch in PF records and name provided at the time of activation. Common
reasons are -
b) Spelling mistakes
Mobile number - Please provide your primary phone number. OTP is sent to this mobile
number for any future transactions.
Email id - Even though this is optional, please provide your email id.
Captcha - If you have issues in viewing the captcha, try different browser.
Click on 'Generate Authorization Pin' button. An OTP is sent to you mobile number.
4) On the next screen, click on the "I Agree" checkbox to accept the 'Disclaimer'. Enter the
OTP received on your mobile number and click on "Validate OTP and Activate UAN"
button.
If there are issues/ delays in receiving the OTP to your mobile number, try again with a
different browser or at a later time (preferably evening hours when on the traffic to the portal
is less).
PS: Please note this is portal is used by employees and employers across India and there is
generally a latency on the portal.
5) You will receive the password via SMS to the registered mobile number. Login to the
EPFO portal using the UAN and the password.
1) Name, Date of Birth, Gender in EPFO portal should match with Aadhar.
Aadhar seeding will not be completed if any one of this information does not match.
If data in the EPFO portal needs to be corrected, then follow the steps given here to update
EPFO portal.
If the data in EPFO portal is correct, then you have to update the information in Aadhar by
visiting the nearest Aadhar center. Refer to this UIDAI website for more details
- https://uidai.gov.in/my-aadhaar/about-your-aadhaar/updating-data-on-aadhaar.html
2) Name, Date of Birth, Gender in PAN and Bank Account should match Aadhar.
Respective document verification will not be completed if the information does not match.
For changing information in the Bank Account, please reach out to the customer service
team for your bank.
To change details in PAN, please check this website (open with Firefox browser)
- https://tin.tin.nsdl.com/pan/changerequest.html
https://unifiedportal-mem.epfindia.gov.in/memberinterface/
2) Click on the 'Manage' option in the top panel and then select 'KYC'.
3) In the KYC update form, select the document you would like to update and enter the
document number, name and IFSC code/expiry date as requested. Upload the scanned
document. Save the changes by clicking the 'Save' button.
4) Once the changes are saved, the data will be sent for verification to the employer and
EPFO. You can check the status of the verification on the same page.
If the verification is rejected, check the status on the 'View Rejected KYC' link on the page.
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Recovery FAQ's
If your final settlement turns out to be a recovery, then the recovery amount will be shown on
the Earnings section under the heading "Adv agnst neg sal" (Advance against negative
salary).
For a breakup of deductions / recovery components please check the deductions section and
any negative value components in the earnings section.
For a more detailed article about payslip refer to this link - understanding the payslip.
Example:
Adv agnst neg sal = Sum of all components in your earnings section (except the adv agnst
neg sal component) - sum of all components in the deduction section
Notice period is recovered based on manager inputs. The decision by your manager to waive
or recover any unserved notice period was shared with you in the checklist sent post
acceptance of your resignation. Please contact your manager if you are not in agreement with
the recovery.
3) Leave encashment
Ex: If an had joined IBM on 01-01-2015 and is separating with an effective date of separation
of 02-10-2018, then he/she would have accrued 16.5 days of privilege leave for the 275 days
of active service in 2018.
There are different scenarios that can lead to a reimbursement recovery. Below are a few of
the common ones -
5) Why am I receiving the final settlement payslip with the pay period as current
month, when I resigned in a previous month?
Pay period is based on the month final settlement is processed in the HR system. FFS was
processed only in the current month hence the pay period is mentioned as the current month.
7) What will happen if I don’t make the payment? or Can I make the payment at a later
date?
If you don't make the payment or if you delay the payment, the relieving and experience
letters will not be issued. Any background verification requests received will be rejected.
8) Who can waive off any of the recovery components?
Managers can waive off any of the recovery component with upline approval. Please reach
out to your manager so that he/she can begin the waiver process.
Payment options:
IBM does not accept cash or cheque payments. Please make online payment using NEFT
only to this primary account.
Account number: 119000HRRECOVERY
IFSC code: HSBC0560002
MICR code: 560039002
The screenshot of transaction with the reference number is required for us to track the credit
in IBM Bank statement. Without this we would not be able to confirm on payment or close
the recovery due.
My bank doesn’t allow the whole amount to be transferred in 1 day. Can I do payment
in two transactions in two days
Yes. You can do multiple transfers. But please be sure to share the payment screen shots of
all the transaction.
Vacation / Privilege Leave (PL)
All regular employees are eligible for 22 days of Vacation (PL) every calendar year. The 22
days are credited to employees in advance at the start of the year. Vacation Leave (PL)
accrues at the rate of 0.06 days per day of active service. Therefore for separating employees
the leaves are prorated and rounded off based on the number of days of service in the year.
Ex: If an had joined IBM on 01-01-2015 and is separating with an effective date of separation
of 02-10-2018, then he/she would have accrued 16.5 days of Vacation Leave (PL) for the 275
days of active service in 2018.
If employee has not availed all the accrued Vacation Leave (PL) in the calendar year, then the
unused Vacation Leave (PL) is en-cashed at the at the time of separation/ retirement.
If PL in excess of accrued leaves is availed by the employee then the same is recovered in the
final settlement.
Additional information:
For the period when the employee works part-time, Vacation Leave (PL) eligibility is
prorated.
Company holidays and sick leave (if raised and requested) during the Vacation Leave (PL) is
not deducted from the Vacation Leave (PL) balance.
Any leave balance carried forward can also be en-cashed if it is unused.
Understanding the payslip
One of the most common queries received from employees are about requests to help them
understand the final settlement payslip better. Though the format of the payslip is the same as
when you were an active employee, some of the components can be confusing. We will
continue to update the content in this page based on your feedback.
This section provides a list of the earnings. Ex: Basic salary, House Rent allowance, Shift
allowance, Flat allowance etc. If any component has the prefix "Retro", then this payment is
for the previous month where the salary was not processed. Here are a few samples of the
earning sections of the payslip.
If there are any component in this section with a negative sign then these components are
deductions. Deductions are sometimes shown in the earnings side when there is a recovery
against a component which is/was an earning. Ex: Excess salary paid, Relocation allowance
recovery etc.
Deductions like professional tax (Prof Tax), employee PF contribution (Ee PF contribution)
and other recovery components like notice period recovery etc are listed in this section.
If there are any component in this section with a negative sign then these components are
non-taxable payments or adjustment entries.
Section 7:
1. Any other income : Tax exempted amount towards housing loan for the financial year.
2. Exemption u/s 10 : Total of all exemptions received under section 10 for the financial year.
3. Aggregate of chapter IV : Total of investment declarations (under section 80 ) such as public
provident fund, mutual fund, NPS, housing loan principal, medical claim insurance (Mediassist)
etc. for the Financial Year.
Section 8:
This section lists the perk calculated for CLC, employee stock option plan and deductions for
National Pension Scheme.
This section will have the projected exemption towards Conveyance, HRA , Leave Travel
Allowance and Medical expenses for the Financial Year.You have to submit claims towards
Leave Travel Allowance and Medical expenses for availing exemption.
Section 11: Form 16 summary
1. Ann Reg Income : Regular Income for the whole year. (Basic + HRA + Flat Allowance +
Conveyance).
2. Ann Irr Income : Irregular income for the year. Ex: bonuses, retention payments, shift
allowances etc. (one time payments).
3. Annual Perk : This includes the perk amount calculated towards CLC/Fuel & maintenance,
Drivers salary and/or ESOP.
4. Exm.under pro.to sec 17(2) : Medical claims against FBP (INR 15,000 maximum annually).
5. Gross salary : Total salary
6. Exemption U/S 10 : Total of all U/S 10 Exemptions for the year. Examples include
Conveyance, HRA and LTA.
7. Balance : Gross salary - Exemption U/S 10
8. Empmnt tax (Prof Tax) : Professional tax deducted from your salary
9. Gross Total Income : Balance - Professional Tax
10. Agg of Chapter VI : Total of investment declarations (section 80 and Section 80 C) such as
public provident fund, mutual fund, NPS, housing loan principal, medical claim insurance
(Mediassist) etc.
11. Total Income : Gross Total Income - Agg of Chapter VI
12. Tax on Total Income : Annual tax to be paid on total income (excluding surcharge)
13. Tax Payable and Surcharge : Total Tax on Total Income plus Cess @ 3% of the Total Tax
amount
14. Tax Deducted so Far : Total taxes employee has paid in the year till previous month of the
financial year
15. Income Tax : Income tax deducted for the month.